Kimkim Trip Reviews

We were extremely pleased with the tour that Paula at KimKim put together for our trip to Australia & New Zealand in May of 2025. Every aspect of the tour went flawlessly. We had three stops in Australia and two in New Zealand & Paula booked our hotels, tours and internal flights. We did a variety of incredible and informative tours, from a pub crawl, bus tours, boat tours, and the highlight - a plane ride over the New Zealand glaciers. Fabulous! Such a memorable trip and it was thanks to the incredible planning by Paula!

Svetlana was excellent to work with, she planned a wonderful trip providing highlights of important areas to see in both Ireland and Scotland, while tailoring to our needs and request making it affordable and exciting at the same time.
The hotels, meals were excellent with pools to help us stretch out our muscles and revitalize.
In addition the bus drivers and guides she provided were outstanding!

I was a little skeptical about using an agency to plan our trip to Peru but was SO impressed with kimkim and everyone we interacted with along the way. We have had a hard time thinking of anything we would even change about our trip, it was that wonderful. Our guide Julio was so knowledgeable and attentive and punctual. He and our driver Odilon were like old friends after a week together. We always felt safe and well taken care of. We will absolutely use kimkim again.

I was pleased with all the activities. I joined this trip to an Italian trip which took some effort but Clemons was terrific. I do wish the app was up and running. The things that stresses me the most about travel are the connections , from train to car to city. This was handled perfectly. All my connections were easy and seamless, and the trip was worry free. The activities were fun for my family which likes an active, outdoor trip. Thank you!

Hotel Reviews

Kreuz Bern Modern City Hotel

Berne

Very friendly staff, helpful in getting acclimated to the city.

Authenticity & Character

very modern and lovely

Location

close to sights of the city, free buses made everything accessible

Staff

so helpful with ideas and directions.

Cleanliness & Comfort

Very clean, the best shower I took in Switzerland. There is some construction a few doors down that starts very early

Hotel Bären - The Bear Inn

WILDERSWIL

Lovely building, good food.

Authenticity & Character

All wood, flowers everywhere, great breakfast and restaurant.

Location

In a lovely quiet area, but some distance from the activities of Interlaken.There were free buses, but it took some waiting.

Staff

With the exception of our first check in confusion, all the staff was very friendly and helpful

Cleanliness & Comfort

The double room was very comfortable, the triple room was stuffy and warm and hard to cool down

Hotel Beau Sejour

Lucerne

This was the friendliest hotel of our whole trip. The staff was extremely helpful. The food was good, and we all slept well there.

Authenticity & Character

This hotel is very quirky, fun art and wallpaper er. Has outdoor gardens lovely sitting areas.

Location

free bus stop right outside the door, will take you to most places in the city. Beautiful view of the lake, which was right across the street. Short walk to restaurants and shops.

Staff

answered all our questions

Cleanliness & Comfort

Beds were easy to sleep in. It had a funny air conditioner that was helpful to us.

Activity Reviews

🏰 Private Discovery Walk through Bern - Uncover Hidden Gems like a Local! 🏰

Bern

Great tour. Our guide was very knowledgeable about the town both currently and historically.

Quality of Experience

Loved seeing the clock and learning the history of each part

Guides, Drivers and Staff

Guide came to our hotel. He was very knowledgeable and tried to engage the kids.

Transport

We walked but expected to

Kayak Tour on Lake Brienz

Switzerland

Couldn’t have a better location to kayak

Quality of Experience

Being on the lake in a kayak is very different than seeing from shore or a big boat. You could feel the difference in the glacial runoff.

Guides, Drivers and Staff

Our staff worked hard to keep my kids engaged

Transport

Kayaks worked well

Bike Adventure: Exploring Interlaken

Interlaken

Our guide was very friendly and knowledgeable.

Quality of Experience

Ride all over the city, saw some places we wouldn’t have covered on foot.

Guides, Drivers and Staff

Cedric was very knowledgeable about the city. He asked our interests and tried to deliver. My teens actually talked to him which is a tough accomplishment.

Transport

We did solo bikes and one tandem for a child less confident on a bike. This was a great help.

Canyoning Interlaken: Half-Day Adventure

Interlaken

This is physically demanding but a great way to see the area

Quality of Experience

Guides were helpful. We are jumping into pools and walking through streams, never felt unsafe.

Guides, Drivers and Staff

Helpful and supportive

Transport

Van takes you to the location. A lot of hiking- but that is to be expected.

Night Watchman Walk in Lucerne

Lucerne

We saw all the highlights of lucerne, Learned a lot about it’s history.

Quality of Experience

Saw parts of the city I might not have explored on my own. Gave us a great layout, and we returned to the places we were interested in.

Guides, Drivers and Staff

Maria was friendly and accommodating

Transport

This was a walking tour. Lots of steps to the towers. Maria met us at our hotel which was nice.

This experience was phenomenal! From the bus from the airport and back on the day of our departure. Yumi & Yoshiko were fantastic tour guides. All of our excursions provided us with amazing memories. Our two sons enjoying exploring Tokyo and Kyoto. My wife and I are already planning to return. Thank you (ありがとうございます) for this experience KimKim team.

Hotel Reviews

Kyoto Tokyu Hotel

Kyoto

Great location! Very close to Amida-do temple. Not a far walk to shops.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Ryokan Aura Tachibana

Hakone

Authentic Japanese experience. My wife enjoyed the onsen.

Authenticity & Character

Very authentic. The food was very traditional. No ramen, etc dishes so make your konbini run while you’re there if the food isn’t to your liking.

Location

Staff

Cleanliness & Comfort

Shibuya Excel Hotel Tokyu

Tokyo

This hotel was perfectly located in Tokyo. Access to literally everything that you would want to experience.

Authenticity & Character

Location

The Shibuya Scramble was right outside the door. Exceptional location!

Staff

Cleanliness & Comfort

Activity Reviews

Full Day Tour of Arashiyama Bamboo Grove & Sagano Scenic Railway

Kyoto

The bamboo forest was a bit crowded., but Yoshiko helped us take good pictures. She also provided good background history of the areas we visited.

Quality of Experience

Guides, Drivers and Staff

Transport

Full Day Kyoto City Tour with Samurai Sword Experience for Families

Kyoto

Our guide Yoshiko was great! Very helpful. We enjoyed the tour.

Quality of Experience

Guides, Drivers and Staff

Transport

From Hakone to Kyoto

Japan

The Shinkansen was awesome! Tried bento for the first time and enjoyed a self-heating one.

Quality of Experience

Guides, Drivers and Staff

Transport

The arrival and departure time was precise! Very impressive.

Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park

Tokyo

Even though the weather was cloudy, we were able to see Mt. Fuji peeking through the clouds. Great fun on this day! We were actually sad to leave Yumi.

Quality of Experience

Guides, Drivers and Staff

Transport

Tokyo Highlights Day Tour - East & West

Tokyo

Our tour Yumi made this excursion amazing! Our whole family enjoyed this experience.

Quality of Experience

Guides, Drivers and Staff

Yumi and our driver were great. The driver came out of the vehicle to greet us as we approached the vehicle after every stop.

Transport

Very timely!

The vast majority of the trip was absolutely amazing! We weren’t thrilled with the Olissippo hotel in Lisbon or the tuktuk tour in Lisbon but the rest of the trip was fantastic and an amazing experience. Other tours were super fun and immersive and the other hotels were very hospitable and felt like a nice vacation.

Hotel Reviews

Cascade Wellness Resort

Lagos

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Editory Garden Porto Hotel

Porto

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Olissippo Castelo Hotel

Lisboa

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Cooking Class at a Lisbon Culinary School

Portugal

Quality of Experience

It gives you a variety of Portuguese recipes to take home but isn’t actually much cooking or what I imagined for a “class”

Guides, Drivers and Staff

Algarve Kayaking Trip to Benagil Caves

Portugal

Quality of Experience

Guides, Drivers and Staff

Private Douro Valley Excursion with Wine Tastings, Local Lunch & Rabelo River Cruise

Porto

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Secret Porto Walking Experience

Porto

Quality of Experience

Guides, Drivers and Staff

Guided Tuk-Tuk Tour

Portugal

Our guide mostly took us to photo spots, we felt we missed seeing a lot of the city and actual sites people go to in Lisbon. Compared to walking tours in other cities we didn’t feel like we got a very personal /immersive tour just driving around. The streets in Lisbon are also very bumpy so it became very uncomfortable as the guide would zip through the streets of Lisbon.

Quality of Experience

Guides, Drivers and Staff

Transport

Yuliana prepared a great trip for us. She adjusted the plans to our needs and preferences according to the number of days we were in Costa Rica. The places she suggested to stay were very comfortable and easy to reach, and the activities she planned were exactly what we wanted. Thanks Yuliana, Adrián, and Graciela for our wonderful vacation in Costa Rica. Pura Vida!

Hotel Review

El Silencio del Campo Hotel

La Fortuna

Charming place, excellent service, very clean, and good food. Highly recommended!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Arenal Volcano to El Castillo Mountain Bike Tour

Arenal/La Fortuna

It rained a bit at the beginning, but we decided to continue and it was a very good decision. It was an excellent tour and the guides were very friendly and knowledgeable.

Quality of Experience

Guides, Drivers and Staff

Transport

Coffee, Chocolate & Sugar Cane Farm Experience

Arenal/La Fortuna

David is an amazing guide. His explanation and tour was fun and educational at the same time. Thanks!

Quality of Experience

Guides, Drivers and Staff

Transport

KimKim did an amazing job of setting up a perfect vacation for my daughter and I. Everything went as planned, just as they promised. The hotels they picked were exquisite. The guides and transportation were not only timely, but extremely informative and courteous. The contact person was readily available and quick to respond. I will definitely use KimKim for all future travel!!

João · Jun 4
I was very happy with the way the trip turned out especially since we started planning it very late. I don't remember when in April we actually got paired with Joao but we wanted to travel in late May so he didnt have much time to put something together and we changed our minds a few times! He did a great job with lodging, especially the Grand Real Villa Italia in Cascais and the Britania Art Deco in Lisbon. Both were in great locations so that we could walk around both cities!
He hired very good drivers - they were on time , knowledgeable and very friendly. They also could recommend places to eat and things to see in each location.
In Lisbon we did the side car tour of the city, which my entire family agrees was the best way to see Lisbon! The company was Bike By My Side and they were excellent! They were very passionate about Lisbon and Portugal and spoke English very well!
In Porto, we a gastronomic tour. That tour was ok. The guide Sara was very good, but the choices of food were not. We were expecting more items that were truly Portugese - we had a charcuterie board, bifana sandwich(which is Portugese) and then olive oil tasting and chocolate.
In Cascais we visited the village Sintra and did the Pena Palace hotel. The grounds of the Palace are extraordinary and worth touring. The palace was very crowded and if you have seen one palace in Europe you have seen them all. I would do the grounds skip the palace.
Joao had many other suggestions for us but we wanted to do our own exploring, so those were the onlyntours we did.
Joao and his team were always available via Whatsapp. They would respond right away!
I would definitely use him again!
Monica

Hotel Reviews

Grande Real Villa Italia

Cascais

beautiful ocean view, large rooms, pool is beautiful large breakfast

Hotel Britania Art Deco

Lisbon

Good location, helpful staff, great breakfast and a decanter of port in your room

Authenticity & Character

Location

could walk anywhere and great shoppping close by

Staff

Helpful in heading us in the right direction when we first got to Lisbon. Always had a smile

Cleanliness & Comfort

Activity Reviews

Exploring Porto's Rich History on an Exclusive Gastronomic Tour Through Time

Porto

Guide was good but the food was not very good. Charcuterie board, bifina sandwich, cod cakes and olive oil tasting and chocolate tasting

Quality of Experience

Guides, Drivers and Staff

Ride Through Time: Lisbon & Belém by Sidecar on a 3h tour

Lisbon

Only way to do a city tour in Lisbon! Very safe! Guides were very knowledgeable and fun! They were all Portugese natives and were passionate about their country1

Quality of Experience

Guides, Drivers and Staff

Transport

Unveil the Fairytale Villa of Sintra with a Private Driver Service

Portugal

grounds are gorgeous but the castle is overbooked and if you have been in one european castle you have been in allof them

Transport

Driver drove us around the mountain and to Cape Roca in Colares which is most western point of the European continent

I had a hard time deciding on how many stars to rate the service we received through Valeria (per Kimkim). On one hand, Valeria was at all times professional, responsive, friendly and thorough. She helped us plan a trip to Rome and Tuscany. And, for the most part she delivered on what we asked for. However she made one very big mistake - our rental in Tuscany. We asked for a house that was walking distance to town, as we would not have a rental car. We like to bike and said we’d be happy biking into town as well. Valeria booked us into the Villa Monica which is only 2K from Greve (the nearest town). She said it was walkable and we could ride the bikes at the villa. However, the road to town is a main highway with cars going very fast and no sidewalk or walking path. No one walks on it as it is too dangerous. She also assured us there was taxi service in Greve but that is not true. There was no taxi service and no Uber, Lyft or other rideshare. This made going into town almost an impossibility. There is a bus but the schedule is unreliable. For example, one evening my daughters took the bus to pick up food only to find there was no return bus so they had to walk along the dangerous road carrying all the food. My husband tried riding one of the bikes into town but, again, the roads were very dangerous with blind turns and the bike was in terrible condition with the brakes barely working. So, with a dangerous road, no rental car and a town without taxis we were unable to go into town to have dinner or coffee etc. and grocery shopping was a huge challenge. The other problem with Villa Monica is that the photos Valeria sent did not match the reality of the home. The main floor rooms are dark with old, shabby, uncomfortable furniture and the house has a very moldy, musty smell. Luckily it was sunny enough to keep the doors open so we could air out the top two floors but the lower floors were impossible to be in due to the awful smell. The best rooms were the kitchen and sunroom. As to the bedrooms, the photos showed a room with bunk beds which we were expecting but there were only single beds so our guests had to share, 2 to a bed. Another disappointment was that the house was not well supplied so we had to buy toilet paper, paper towels, tissues, dishwashing soap and detergent for the dishwasher. That is not something I expect in a luxury rental. The gardens outside were beautiful and we enjoyed being outside. The pool was nice but the photo of the tennis court does not match the reality. It looks new in the photo but in fact it is quite old with big cracks in the concrete and clearly has not been maintained well. In sum, Villa Monica was not the luxury Tuscan villa we had expected, very inconvenient for vacationers without a rental car.

Valeria is based in Rome and it was clear she knows the accommodations there. She booked us in the Fortyseven Hotel which is centrally located, very comfortable with excellent service. We enjoyed our time there very much. Also, all the tours she arranged were excellent and we loved our guides: Marco on the golf cart, Claudia at the Vatican and Alicia on the bike trip. We learned so much and had a great time. The tours in Tuscany were fabulous. Leonardo led us on an amazing bike tour, we loved having lunch at La Piaggia as well as the farm tour and cheese tasting at Il Podele. Eleanora was our guide for truffle hunting and the cooking class and it was so interesting to talk with her about Tuscany and her love of languages. Guissepe was an amazing truffle hunter with his dog Bibi who we all loved. And the cooking class with Andrea and Eliza was incredible as well as the tour of Sandro’s vineyards and wine making operation.

Also all our transfers worked out perfectly. All drivers were punctual, professional and friendly and we are grateful for their service. We especially loved Manuel who drove us 3 times and helped us immensely.

So, Valeria did many things wonderfully well however it was offset by the poor advice on Tuscan lodging. We use travel agents specifically to avoid situations like that so it was quite a disappointment when we realized she was not familiar with Greve transportation, with the state of the villa or with anticipating how difficult it would be for - 7 people with no reliable transportation to buy food or go to restaurants, sight see in town, etc.

Hotel Reviews

Hilton Rome Airport Hotel

Fiumicino

Great hotel services: pool, gym, restaurant - comfortable, clean rooms - good vibes

Authenticity & Character

Location

Easy walk to airport terminal

Staff

Cleanliness & Comfort

47 Boutique Hotel

Rome

Excellent location near the Forum, very comfortable with top rate service

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Villa Monica

Greve in Chianti

Do not rent this unless you have a rental car! We asked for a house that was walking distance to town, as we would not have a rental car. We like to bike and said we’d be happy biking into town as well. Villa Monica is only 2K from Greve however, the road to town is a main highway with cars going very fast and no sidewalk or walking path. No one walks on it as it is too dangerous. Also there is no taxi service in Greve and no Uber, Lyft or other rideshare. This made going into town almost an impossibility. There is a bus but the schedule is unreliable. For example, one evening my daughters took the bus to pick up food only to find there was no return bus so they had to walk along the dangerous road carrying all the food. My husband tried riding one of the bikes into town but, again, the roads were very dangerous with blind turns and the bike was in terrible condition with the brakes barely working. So, with a dangerous road, no rental car and a town without taxis we were unable to go into town to have dinner or coffee etc. and grocery shopping was a huge challenge. The other problem with Villa Monica is that the photos do not match the reality of the home. The main floor rooms are dark with old, shabby, uncomfortable furniture and the house has a very moldy, musty smell. Luckily it was sunny enough to keep the doors open so we could air out the top two floors but the lower floors were impossible to be in due to the awful smell. The best rooms were the kitchen and sunroom. As to the bedrooms, the photos showed a room with bunk beds which we were expecting but there were only single beds so our guests had to share, 2 to a bed. Another disappointment was that the house was not well supplied so we had to buy toilet paper, paper towels, tissues, dishwashing soap and detergent for the dishwasher. That is not something I expect in a luxury rental. The gardens outside were beautiful and we enjoyed being outside. The pool was nice but the photo of the tennis court does not match the reality. It looks new in the photo but in fact it is quite old with big cracks in the concrete and clearly has not been maintained well. In sum, Villa Monica was not the luxury Tuscan villa we had expected, very inconvenient for vacationers without a rental car.

Authenticity & Character

Purchase newer more comfortable furniture in the common rooms

Location

Need a car to get into town

Cleanliness & Comfort

Get rid of the moldy smell

Activity Review

Day visit to Siena and San Gimignano - guide in Siena included

Italy

The day visit to Siena and San Gimignano was just okay. Our guide in Siena, unfortunately, spent too much time inside a church despite the tour being advertised as mostly outdoors. We were eager to explore on our own, and this slowed the experience down.

KimKim was very helpful in planning a trip custom to what we wanted to do! Many other travel planning companies are tightly packed, with little room for flexibility or choice in the schedule. However, with KimKim, I could pick the things we wanted to do, and they would suggest the best-fitting options. They were very communicative during the planning process and throughout the trip, addressing any questions that arose.

I was glad they could organize transportation, which relieved the stress of having to figure out the best deal and option. Many of the drivers who were involved in the pickups they scheduled were very kind and knowledgeable on each island. Our favorite meals in Naxos and Paros were both recommended by two different drivers. They were fantastic tavernas with incredible and authentic food and atmosphere. The hotels they advised and booked were also all in optimal locations with invaluable and kind staff that made the trip even more special.

Most of our tours were incredible with expert guides, especially the wine tour and the island tour in Santorini! They were the perfect pace and great experiences. Only one tour in Paros that KimKim suggested was not as advertised, but that was more a result of the specific tour company. KimKim handled the reimbursement in a quick and understanding manner. It was a relief that they took the stress out of our hands and allowed us to have a fun and relaxing vacation.

I had a wonderful time in Greece. A few hiccups arose regarding our room specifications, but they were very helpful in amending the situation. I highly recommend KimKim, and I could see myself using them again in the future. :)

Hotel Reviews

Manos Small World Santorini

Santorini island

Hard to beat the view and location! There are so many restaurants and shopping nearby, it gave us the ability to explore readily. The area was busy with tourists, though, so keep that in mind if you want to stay in a less hot spot area. It was nice to step out of the room and have our table with an umbrella to sit out and enjoy the view of the ocean. The staff was also very accommodating. One member carried our heavy luggage up and down the steep stairs! The stairs are something to keep in mind, though, if you have trouble walking. Our group, with members ranging in age from 27 to 70, managed alright, but it took some time. The breakfast they deliver to your room was good, but it was one set option, the same each time. Overall, though, we had a great experience staying there.

Saint George Hotel

Paros

Absolutely beautiful view of the ocean and the beach within a mere few paces of the hotel. It made it easy to go back and forth between relaxing by the pool, taking a dip, going to the beach, and going back to the hotel again. There's a lot of windsailing in the hotel right next to it, which makes it hard to swim in one section of the water, but the rest of it is up for grabs. The staff was attentive, knowledgeable, and kind. The food and drinks were excellent, even though a bit pricey. The breakfast bar, however, was a stellar deal and offered many options. The hotel also helped organize and pick ups at the hotel we needed for transport.

Melidron Hotel & Suites

Naxos

The experience we had at this hotel was excellent! The attendants at the pool bar were readily available and kind. They helped suggest places to go on the island and were happy to chat. The hotel staff were also very helpful in organizing car pickups to the places we wanted to visit. The pool is small but relaxing. The cook offered authentic food, came out, and gave us a dessert specific to her home village! There are nearby restaurants and a beach we could walk to. I highly recommend the taverna Giannoulis.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Sunset & Wine Tasting Experience

Santorini

Our driver and guide were excellent! She knew a great deal about the wines and locations. She also made everyone, including those like me with less knowledge of wine, feel comfortable. Any opinion on the taste was okay, and while she showed us the proper tasting technique, she said not to worry, and we didn't have to do it every time if we didn't wish to. It was great to learn about the history of wine making on the island, as well as how Santorini is unique.

Paris is beautiful. Impressed with the old building architecture. Amboise visit was great. Chateaus are very intersting

The guides that Emilie booked for us were very knowledgeable, courteous and enjoyable to spend time with. I especially liked our Versailles guide (I am horrible with names, and I can’t find my notes, sorry), he was fun & his knowledge of the history of Versailles & the era was impressive.

Thank you Emilie.

Gail

Pedro was fantastic. We had an amazing trip filled with flawless execution and little surprises to help us celebrate our 25th anniversary. Highly recommend Pedro and his team.

A perfect trip!
Our transfer from the airport to our first hotel was seamless. We participated in multiple activities including a hike around a volcano, a guided hanging bridges hike, swimming at a waterfall, and sailing and snorkeling. We had great guides including Alex and Marion! We had a few questions along the way and communicating with the KimKim team was easy. We received responses quickly. I highly recommend KimKim and will be using their services again in the future!

Activity Reviews

Introduction to the Gulf of Papagayo

Gulf of Papagayo

Arenal Hanging Bridges Guided Walk

Arenal/La Fortuna

The bridges are in the rainforest. The scenery was beautiful and we had the opportunity to see a lot of wildlife. Marion, our guide, was great at explaining and pointing out specific things during our walk.

Quality of Experience

Guides, Drivers and Staff

Transport

Kayaking on Lake Arenal

Arenal/La Fortuna

The scenery around the lake was beautiful! Our guide Fred was great!

Quality of Experience

Guides, Drivers and Staff

Transport

Private: Arenal Volcano Hike & La Fortuna Waterfall

Arenal/La Fortuna

Loved this experience! Marion, our guide was wonderful! The waterfall was gorgeous but the rocks were slippery and the water was COLD!

Quality of Experience

Guides, Drivers and Staff

Transport

Morning Sailing and Snorkeling Adventure

Costa Rica

Snorkeling and sailing was so much fun!! Our guides were amazing!

Quality of Experience

Guides, Drivers and Staff

Transport

Thanks to the Kim kim Team our trip to Spain was a success. We were able to cover a lot of ground with ease help to their assistance.

Eleanor organised everything beautifully for us.
The private guides in Hiroshima, Okayama and Matsue were all excellent as were the hotels.
Many thanks to all.

We had an amazing trip! Our itinerary covered three major Indonesian islands, Java, Sulawesi, and Bali, and it allowed us to learn about rich and diverse Indonesian culture, history and people from many different angles. Marc, our tour specialist, was very helpful at all stages of tour planning and execution, very flexible, easy to reach at all times by phone/text/zoom. At some point we decided to change the original itinerary by skipping the Java volcano climbs and proposed to replace them with a 4-day visit to Sulawesi with its incredible Bugis and Toraja villages. Marc was very supportive of this idea and quickly re-arranged our tour, which required quite significant changes and a slew of new bookings of hotels, flights, guides, local transportation, etc. Just before the trip we learned that Borobudur and Prambanan temples would be closed on two out of three days that we were supposed to spend there (I wish we knew about it earlier, before we booked our flights so we could change the dates). So, we had to rearrange our itinerary to accommodate this circumstance. Again, Marc was very helpful in fixing this issue. We were generally very happy with the hotels that Marc booked for us, they were comfortable, clean, located in beautiful surroundings and had a boutique feel to them. The only partial exception was our last hotel in Bali, Sun of Granary Resort. While beautifully located among rice fields, with helpful staff, our rooms for some reason were rather humid (with damp smell and a little damp linen), and our air conditioning wasn't able to cure this problem. Of course, the weather in Indonesia is generally very humid, but in all other hotels we did not encountered this issue. Our tour guides in Java (Fakikh) and Sulawesi (Robi) were excellent, very knowledgeable, enthusiastic, with good grasp of English. The tour guide in Bali (Sridana) was OK, but less engaging, perhaps partially because his English was sometimes difficult to understand. On the other hand, Sridana was punctual and took good care of us. The drivers on all three islands were excellent, it was important since driving in Indonesia is not easy to say the least. I am a good driver, but I would not risk driving there myself.

To summarize, overall our trip was a very pleasant and memorable experience, and we certainly recommend Marc as your customized tour operator.

I cannot recommend our trip planner Sara highly enough! From the moment we reached out to her for our first trip to Croatia, she was incredibly helpful and attentive. She worked seamlessly with my husband and me online, organizing everything we needed for our trip.
We were traveling for a wedding and wanted to make the most of our time in Croatia, exploring various cities and going on a few excursions. She listened to our desires and made fantastic recommendations. Each detail was meticulously planned, and there was always a driver waiting for us at every destination, which made our travels stress-free and enjoyable.
Her exceptional service and expertise truly transformed our trip into a memorable adventure. Thank you for everything!

Hotel Reviews

Excelsior Hotel

Dubrovnik

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Palace Elisabeth

Hvar

We were originally told about this hotel from friends of ours. So when I mentioned it to Sara , she totally agreed! It actually made us fall in love with HVAR even more so!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Ambasador

Split

Nice newer hotel

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Osam

supetar

For a small coastal quaint & quiet town this hotel was was perfect location to explore. The staff was so wonderful to talk to & they couldnt cater to us anymore .

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Private Walking Tour of Dubrovnik

Dubrovnik

Quality of Experience

Guides, Drivers and Staff

Transport

Hvar Half-Day Private Island Tour (Afternoon)

Hvar

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Guided Walking Tour of Šibenik

Croatia

Quality of Experience

G

Guides, Drivers and Staff

Transport

Elafiti Islands - Private Half Day Speedboat Tour

Dubrovnik

Quality of Experience

T

Guides, Drivers and Staff

Transport

Gourmet Experience at Local Winery

Croatia

One of the highlights of our trip! Super intimate, just , use & our ‘sommelier”. After each tasting & thoroughly learning the history of the family, the wines & the beautiful labels, we were given delicious food pairings while sitting outside their lovely garden. We ordered several cases of their products to shipped back home to enjoy.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Private Walking Tour of Split

Croatia

Ivana greted right after we got off the ferry. It was perfectly timed since our hotel room wouldnt ready . So we left our luggages 7 went on a wonderful walk exploring the town the castle. Ivana was a wealth of information & a pleasure to have many conversations with my husband & I

Quality of Experience

Guides, Drivers and Staff

Transport

Everything about our trip to Italy was absolutely AMAZING! Andrea was so knowledgeable and wonderful! 😃🙌💜
We spent time in Rome, Florence, and Naples! All of our tour guides were experts in sharing incredible information about the various tours we participated in! I highly recommend KimKim, Inc. for anyone who wants an awesome and memorable trip/vacation!! 😃

Hotel Reviews

Corte dei Sogni Boutique Hotel & spa

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Navona Essence Hotel

Roma

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Floridiana

Amalfi

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Colosseum and Roman Forum - small group guided tour

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Day trip to Capri Island from The Amalfi Coast - small group

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Pompeii ruin visit with a private guide

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Chianti Full Immersive Wine & Olive Oil Experience from Florence (small group)

Florence

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Florence private guided walk including Accademia Gallery

Florence

Quality of Experience

Guides, Drivers and Staff

Transport

Accademia Gallery - skip the line entrance

Florence

Quality of Experience

Guides, Drivers and Staff

Transport

Vatican Museums and Sistine Chapel - small group

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Rome Private Guided Walk

Rome

Quality of Experience

Guides, Drivers and Staff

Transport