Kimkim Trip Reviews

Emi was a wonderful specialist - guiding us from the very beginning and through our trip. I cannot praise him enough

Hotel Reviews

Xelena Hotel & Suites

El Calafate, Santa Cruz

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Loi Suites Recoleta

Buenos Aires

Room and location was great. Breakfast was not very good

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Cristina Estancia Classic

El Calafate

Full day tour to Parque Nacional Los Glaciares and Minitrekking

El Calafate

Best part of the trip. The experience was truly unique and the guide was outsranding

Nativo Experience

El Calafate

Quality of Experience

Guides, Drivers and Staff

Transport

Tango Show and Dinner at Gala Tango

Buenos Aires

Great setting, staff was efficient and courteous. Very fun show and the food was surprisingly good

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Half day City Tour - Private service with English speaking guide

Buenos Aires

Lionel , our tour guide seemed very bored and rushed. We were hoping to see the cemetery but he told us there was no time

Quality of Experience

Guides, Drivers and Staff

Driver Fabio was great

Transport

What an easy/breezy way to set up a new trip to literally anywhere. We spent 12 days exploring Iceland and I cannot imagine how difficult it would have been to set this trip up on my own. Our specialist, Duncan, helped us with every step of the way from hotels to vehicles to fun activities. I will be using KimKim again for sure for other countries and cannot recommend working with Duncan enough!

Mother/ Daughter Visit to Vietnam was a success thanks to KimKim and Trang.

Trang was extremely helpful from start to finish. Her prompt responses to questions and planning of our itinerary made the entire experience so seamless and easy. Trang made a few recommendations regarding our itinerary that really made our trip more enjoyable. Along our Journey, Trang checked in on us to see how things were going. We greatly appreciated her just reaching out. It was reassuring to know we had a resource for help if we needed it. We ended up getting a food illness during the very end of our trip. Trang and the Guide were very helpful in rearranging our plans and checking in on us to make sure we were okay,

We visited 3 areas in Vietnam and were greeted by 3 separate Guides in each location. All 3 Guides were professional, knowledgeable and flexible to our needs.

Highlights of our trip were the walking tour of Hanoi Old Quarter, Hoi A Visit to the Carpentry Village and the Ancient Town along with the Motorbike Tour in Ho Chi Minh with XO Tours.

Johanna and Kristy were both incredibly helpful and supportive through the entire planning process and the trip itself! We never felt alone, and had 24/7 support throughout the entire trip. We had an amazing trip filled with numerous activities in Patagonia. Thank you for creating the most special honeymoon for us!!

Hotel Reviews

Auberge du Vin, a Tribute Portfolio Hotel, Tupungato

Tupungato

Authenticity & Character

Location

way too far away! we felt stranded and had to take long rides to get anywhere

Staff

Cleanliness & Comfort

Xelena Hotel & Suites

El Calafate, Santa Cruz

Authenticity & Character

Location

a bit far away from downtown, but they had a shuttle

Staff

Cleanliness & Comfort

CasaSur Recoleta

Buenos Aires

Authenticity & Character

Location

Staff

Cleanliness & Comfort

one of our towels was dirty and they shut the water off for 5+ hours at one point

Activity Reviews

Guided “W” Trek 1/4 (camping)

Argentina

W Trek itself was amazing, but they had us doing not the entire W trek which was very frustrating! Therefore, we had to hike 17 miles on day 3 (rather than take the catamaran to the bus to the shuttle) to get to the last refugio! Overall, the trek was amazing though and we had a great time, just not great planning and we met several other people who were staying at different refugios so they hikes were better spaced out.

Quality of Experience

Food

Horseback riding

Puerto Natales

Quality of Experience

Guides, Drivers and Staff

Transport

Minitrekking Ice Hike on Perito Moreno Glacier

El Calafate

Quality of Experience

Food

no food included! make sure to tell folks to pack a lunch

Guides, Drivers and Staff

Transport

Rafting the Mendoza River

Mendoza

Quality of Experience

Guides, Drivers and Staff

Transport

A Wine tour of Valle de Uco

Mendoza

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Mieke was fantastic in organising our trip. She was always punctual in her replies, kind and very helpful.
Our guide, although novice, was very friendly and willing.
The thing that left us most speechless was the Taktshang Goemba. Absolutely fantastic.

Thank you for a fantastic holiday!

Hotel Reviews

Tashi Namgay Resort

Paro

Very nice room, but the food was always cold and the quality of the food was low.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Zhingkham Resort

Punakha

Very good hotel but the food was always cold.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Bhutan Suites

Thimphu

Very friendly staff, very spacious room and excellent food.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Paro - Rinpung Dzong & Ta Dzong

Paro

Punakha - Chimi Lhakhang

Bhutan

Paro - Kyichu Lhakhang

Paro

Dochu La Pass - Lungchutse Lhakhang hike

Bhutan

Punakha - Prayer ceremony at local nunnery

Bhutan

Punakha - Punakha Dzong

Bhutan

Simthoka Dzong (Thimphu)

Thimphu

Thimphu - Memorial Chorten

Thimphu

Thimphu City Walk

Thimphu

Thimphu - Buddha Dordenma

Thimphu

Paro - Hike to Tigernest Monastery aka Taktshang Goemba

Paro

Quality of Experience

Guides, Drivers and Staff

Transport

We initiated and finalized our travel planning with a woman who left KimKim before our travels began. Phil took over and was very responsive and helpful during our trip. One day we had to cancel our tour due to rain and he made all the calls immediately to obtain a reimbursement for us. We learned when we got to Costa Rica that mornings are best for tours but our original planner scheduled many tours in the afternoon - when you see less animals and are more likely to get rained on. That was the type of insider travel coaching we were hoping to receive from KimKim when we decided to coordinate our travel plans - but apparently didn't get it. Had we worked with Phil from the get-go, it might have been a different story. Also - we traveled between several locations which on map don't seem that far away from one another and googlemaps indicated, for example, 100 miles. We assumed that it would be a 90-120 minute drive but it turned out to be nearly 300 because roads travel slow in Costa Rica. One day we were in a van traveling between locations for over six hours. This was unexpected and ate into vacation time for exploring, relaxing, and doing tours. Overall - we had a great trip, our accommodations were wonderful (and all had breakfast included which was great), and it was nice that everything was reserved and transportation was ready for us throughout our stay. Because we traveled to Costa Rica just before the busy season - almost all our tours were exclusive where we had the entire bus, boat, guide, or place to ourselves. We never felt rushed and really enjoyed the varied excursions that were arranged for us.

Jean Carlo was so helpful throughout the process of planning our trip to Costa Rica. We were able to customize almost every part of our trip to be just as we wanted, and he was there to guide us every step of the way. As a result, our trip ended up being fantastic as all the activities were fun and the transportation was timely / comfortable. The trip went exactly according to plan, allowing us to be as stress-free as possible. I honestly don't have any complaints about either the planning process or the trip itself and will certainly recommend this service to anyone else planning to visit Costa Rica.

I just wanted to say thank you to Angela for making indeed my birthday a memorable one for sure. Since the beginning looking up to see what to do in Greece and letting Angela know what I would like and to finally being there to experienced it. It definitely exceeded my expectations. Angela made sure and checked up on us the whole time we’re there making sure everything was okay; for that I really appreciate her for checking up on us. I was hesitant at 1st to book it to kimkim since I’ve never heard of it and now all my travel booking will be with Kimkim and I highly recommend Angela💙
Thank you again Angela😀

In spite of it raining every day of our trip, Portugal was amazing! Our vacation, perfectly and expertly curated by Pedro, unfolded seamlessly from Lisbon to Cascais. Pedro's planning ensured a perfect balance of cultural immersion and personalized exploration. From the walking and tuktuk tours with Margarida and Guilherme, our tour guides, to the charming Fado dinner in Lisbon, the exclusive Douro Valley experience, and the beauty of Porto, every detail was thoughtfully orchestrated, creating a stress-free and memorable adventure, complete with best in class drivers, like our favorite, Luis.

A noteworthy aspect of Pedro's exceptional service was his compassion and flexibility when unforeseen circumstances arose; I became ill during the trip. Pedro was quick to modify our itinerary to accommodate our needs. He provided a thoughtful excursion and paired us with another exceptional private driver, Ivo. This additional excursion allowed me to recover comfortably while ensuring the rest of my family continued to enjoy the sights. Pedro's understanding and empathetic approach made a bad situation more manageable, highlighting his commitment to ensuring every traveler's well-being and enjoyment.

The added excursion with Ivo was magical! More than a driver, he was kind, fun and very knowledgable. He provided a different perspective of the Duoro Valley, showing us the beauty of not only the valley's landscape, but the beauty of the local people. Ivo took us to a small restaurant in a small village where he introduced us owners Anabel and Ceasar, who also own a small, local winery. They were the most gracious hosts! Anabel fed us fresh bread with cheese and butter. You could taste the love. She, along with Cesar and Ivo, sat with us as they shared a bit of their family's story. After a walk through the village, we all crammed into the cab of Cesar's truck. He drove us to his winery where we were gifted a private tour. Back at the restaurant, we were showered with love and lots of wine. We ended our visit with a drink and a toast to new friendships. Our time with Ivo was by far the most memorable of our trip!

Pedro's attention to detail, commitment to unique experiences, and compassionate response to unexpected circumstances made our vacation in Portugal truly exceptional. We wholeheartedly recommend Pedro for his outstanding travel planning services, considering not just the trip's logistics but also the well-being of every traveler. Muito obrigado, Pedro! Your friends in the US - Taña, Alfonso, Nyah and Willie

Activity Reviews

Authentic Small Group Portuguese Cooking Class in Lisbon

Portugal

Such a fun experience! Delicious food, great company and Chef Paolo was the best!

Quality of Experience

Guides, Drivers and Staff

Discovering Belém's Charm on a Tuk-Tuk Ride

Lisbon

Guilherme, our tour guide was fantastic! I only gave 4 stars because many of the roads in Belem were closed due to a cycling event. I feel like we maybe missed out on some of the sights and didn't get to truly experience Belem. However, Guilherme navigated the detours with ease and a great attitude.

Quality of Experience

Many roads were closed. Prior knowledge of this may have dictated a different selection of experiences.

Guides, Drivers and Staff

Lisbon Walking Tour + Delicious Portuguese Flavours

Lisbon

Our tour guide, Margarida, was amazing! So knowledgeable and full of pride for her country.

Quality of Experience

Guides, Drivers and Staff

Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner

Lisbon

Intimate venue and breathtaking performances.

Quality of Experience

The powerful, heartfelt performances made Fado a truly remarkable experience.

Food

We had a great experience from the personalized and customized planning process, to the ongoing interaction leading up to the trip to ensure that all of our questions were answered, and the near perfect execution. All of the accommodations suited our style, except for perhaps in Ushuaia and Bariloche (which was a bit dated). The tours were excellent. The guides were very professional overall. The Vamoos app was extremely helpful to keep us on track since this was a long trip. A learning for us, and perhaps for future clients, would be to explain in detail what some of the tours entailed, since we had scheduled a private tour that included 6-8 hours in a car. Fortunately we were able to amend this with the local guide. Overall it was a great experience, and we have recommended KimKim to many of our friends, and one of them has already booked their next trip through you! Thank you. Paul & Hélène

We utilized this service for first time travel to South America. It was convenient and saved a lot of time we didn't have researching and booking. Not knowing the cost of each component of the trip made it hard to make decisions. Not knowing the fees of the agency makes it difficult to know whether there is value in this service for next time. More communication on where to spend/save money would have been needed to use this service again. There was one major mistake that we had to scramble to fix ourselves. The agency did what they could to make it right, but just didn't have the local knowledge or influence to make it happen. It had to be done by us at the locale and with our airlines. It all worked out, but was effort by us with the airlines and hotel we booked directly. Overall, the trip was amazing and there was some time saved and convenience from the service. If money is no object and you have no time to do any self planning or you simply have no idea about the place you're going. this may be the way to go, otherwise a well plotted trip utilizing hotel concierge service may work as well and cheaper. Getting what we needed from KimKim on the Wtrek i feel made it worth it this time. Kristy stepped in about halfway through our trip and was awesome.

Hotel Reviews

Refugio Los Cuernos

Torres del Paine - W trek Circuit Reserva Cerro Paine

Refugio Paine Grande

Puerto Natales, Chile

Weskar Lodge

Puerto Natales

Authenticity & Character

Location

I

Staff

Cleanliness & Comfort

Refugio Torre Central

Parque Nacional Torres del Paine Pedro Montt

Kau Yatun Hotel Boutique & Estancia

El Calafate

Great cute hotel

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Lagos Del Calafate

El Calafate

Just ok.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Los Cerros del Chalten Boutique Hotel & Spa

El Chalten

Felt like we had best room in town.

Authenticity & Character

Location

Close to restaurants and trail

Staff

Cleanliness & Comfort

Activity Reviews

Drive to El Chalten

Argentina

Visit the Penguin Colony on Isla Martillo, Explore Puerto Almanza (non-walking tour)

Ushuaia

Quality of Experience

Food

Nice

Guides, Drivers and Staff

Walter = Awesome

Private transfer to Torres del Paine/Natales from El Calafate

El Calafate

Guides, Drivers and Staff

Trekking & Canoeing in Tierra del Fuego

Ushuaia

Quality of Experience

Guides, Drivers and Staff

Transport

Minitrekking Ice Hike on Perito Moreno Glacier

El Calafate

Quality of Experience

I

Food

Guides, Drivers and Staff

Transport

Drive to El Calafate

Argentina

This was our first experience with kimkim and it was SPECTACULAR. Our specialist Veronika was an absolute gem. Communications were always timely and she made this trip! My wife and I both agreed this was the best trip we have ever experienced. Iceland itself is possibly the most beautiful place on earth. Our 11 days were filled with so many natural wonders that it was over in a blink of an eye. If you are considering going to Iceland, or using kimkim, please do it. We can not express our gratitude enough. This was the best trip we have been on...EVER.
Thank you Veronika and kimkim.

Planning in underway for our next kimkim adventure.

Mike & Ruth

Hotel Reviews

Albert Guesthouse (Hotel Hvammstangi)

Hvammstangi

Nice clean stop. Nothing overly special but clean and comfortable, Even saw northern lights. Fun area to walk around before and after dinner.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Fosshótel Reykholt

Reykholt

Great first night stop. Friendly informative staff. Excellent dinner and breakfast.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Arnarstapi Cottages

Arnarstapi

Super quaint cottages and they are settled along the coast great spot!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Hallormsstadur

Egilsstadir

Have the wild game dinner. The venison and goose were amazing.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Guesthouse Nýpugarðar

Hornafjördur

Loved this place. Owners are fantastic and the lamb was amazing. Great location...very private!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hótel Kría

Vík

Newer modern hotel. Had good breakfast options. Easy access and very clean.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Lava Apartments & Rooms

Akureyri

Very clean and quiet.

Authenticity & Character

Location

A little difficult to figure out parking but once we did no issue! Easy access to various attractions.

Staff

Cleanliness & Comfort

Freyja Guesthouse and Suites

Reykjavik

Amazing location in the HEART of Reykjavik. Easy walk to great restaurants and shops!

Authenticity & Character

Loved the history of this building and location!

Location

Staff

Cleanliness & Comfort

Activity Reviews

Krauma Spa

Iceland

Our first spa and wow I now see what the big deal is all about. So relaxing and peaceful!

Quality of Experience

Guides, Drivers and Staff

Transport

Icelandic Lava Show Reykjavik

Iceland

Very interesting…worth doing if you have some extra time!

Quality of Experience

Guides, Drivers and Staff

Transport

Sky Lagoon - Experience the seven-step Sky Ritual

Iceland

Do this at sunset…spectacular! The 7 step ritual was something I’ve never done before but wow was very relaxed and glad we did it. Even got northern lights afterwards!

Quality of Experience

Guides, Drivers and Staff

Transport

The Beer Spa

Iceland

You relax in a wooden vat of beer and drink beer 🍺. Yes I think life is complete!!!

Quality of Experience

Guides, Drivers and Staff

Transport

Katla Ice Cave

Iceland

You walk on a glacier and ice cave. Seriously what else needs to be said😀

Quality of Experience

Guides, Drivers and Staff

Transport

Jökulsárlón Glacier Lagoon Boat Tour

Iceland

The iceburgs are simply breathtaking. So cool to see them up close.

Quality of Experience

Guides, Drivers and Staff

Transport

Whale Watching Tour

Iceland

So much fun seeing the humpback whales. Staff were all 1st rate

Quality of Experience

Guides, Drivers and Staff

Transport

Seaside Horse Ride

Iceland

Highlight of our trip in Iceland the horses staff and the scenery were absolutely amazing. Thank you for a wonderful time.

Quality of Experience

Guides, Drivers and Staff

Transport

Lava Cave Explorer Tour

Iceland

This was super interesting a very awesome experience. Fascinating to learn and see how the lava created this amazing wonder.

Jimena did a great job sleuthing the various alternative ideas we wanted to consider and overall provided excellent guidance on how many places we should stay and how many days we should allot to each one. We were very happy with the trip and grateful to Jimena for her help in organizing it.

Michael was great! We weren’t sure exactly what we wanted to do, but we had things we had already done and he made it work from there. We need one change and he made it happen!

I had an amazing trip! Rita did a good job of booking exactly what I wanted, and it all worked out in the end. I specifically stated that I wanted Hilton hotels to take advantage of my Diamond status. She did what I asked and all of my Hilton hotels gave me free upgrades to incredible rooms. It only elevated the luxury that I requested.

Starting from my pickup from the Lisbon airport. Marcus arrived to take me to my hotel. He was very nice (5-stars!) and got me to the hotel on time. He and I had a wonderful chat; he was new to Portugal (from Brazil) and so he had a lot of insight as newer person living in Portugal. I was able to meet up that night with a local for a homemade dinner. This is a highlight of the trip. Sofia and Carlos were so nice and welcoming and I had a great night with them. I almost wish that could be done in other cities like Porto. The meal was bacalhau a Bras and it was so good! I thought about it days later.

My tour guide Filipa took me around lisbon, gave me my first taste of Ginjinha and Eduardino. It was a nice walk around the city. I also got an escorted tour to Sintra, Cascais and Estoril. Paulo Pires was my driver. We stopped at his wife's cafe for a little breakfast that was delicious, and from there the tour went well. I sat in the front seat with him and we just had a ball. He is a must use in the future for others. It was great to have a one-on-one guide so that things were at my own pace, including lunch.

Porto was great. My tour guide walked me around to all the great places I shouldn't miss. I walked that route she showed me two more days. I had the delicious francesinha with my friends I met up with who live in Porto. The Se Catedral Hilton was a lovely hotel. The room was great. I would like a screen on the window so I can open it without worry about bugs coming in. Otherwise everything was good. The staff remember me instantly, and the room service was great.

Driving was a panic for me initially, but it went well. Gave me a chance to see myself driving around the country. I want to do that again. I visited the Duoro Valley, and stayed in a winery with the food. Qunita do Tedo has a great restaurant. The serveres are very nice. The steak was so delicious I had to eat it twice.

I also visited Evora and had a great tour of a vineyard. I returned home with over 1,000 euros worth of wine.

This adventure was just what I wanted. Rita did such a good job. I recommended this to other, and I will likely be back to plan another trip. Please make sure I am made aware of the countries you support.

Hotel Reviews

Quinta do Tedo

Douro Valley

Authenticity & Character

Location

Staff

Cleanliness & Comfort

DoubleTree by Hilton Lisbon - Fontana Park

Lisboa

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Meliá Lisboa Aeroporto

Lisbon

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Évora Olive Hotel

Évora

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Sé Catedral Hotel Porto, Tapestry Collection By Hilton

Porto

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Wine Experience in the Douro Valley & River Cruise

Douro Valley

Quality of Experience

Guides, Drivers and Staff

Transport

From Porto to Douro Valley stopping in Amarante

Portugal

Quality of Experience

Guides, Drivers and Staff

Transport

Évora Food of the Gods Experience

Évora

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Private Guided Visit of Porto

Porto

Quality of Experience

Guides, Drivers and Staff

Transport

Private Day Excursion: Sintra, Cascais & Estoril

Portugal

Quality of Experience

Guides, Drivers and Staff

Transport

Taylor’s Port Wine Experience with Tasting

Porto

Quality of Experience

Guides, Drivers and Staff

Transport

The Soul of Lisbon: Fado Dinner Experience

Portugal

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Get to Know Lisbon with a Local

Lisbon

Quality of Experience

Guides, Drivers and Staff

Transport

Dinner With Locals: A Homemade Portuguese Experience

Lisbon

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Amazing trip! Rachel did a wonderful job helping us plan an extraordinary trip to Brazil, including Rio, Salvador and the Pantanal. The logistics were perfect -- everything went as planned. In Rio, we had to make some changes because of weather (rain and lack of visibility) and Rachel helped us adjust our trip plan and guides so that we had the Sugarloaf and Christ the Redeemer on the sunny, clear day. All of our hotels were well-located and very nice.

The highlight of the trip was the Pantanal with incredible jaguar sitings every day and extraordinary birds. Our guide in the Pantanal, Julio, was wonderful.

Thank you!

Kate, the local specialist who helped me plan to trip, did a lovely job picking hotels that fit my specifications and finding guides for the different local adventures. She was very responsive to my questions and helped me make changes to the trip itinerary when it turned out the Kamikochi National Park was already closed for the winter. Amy, the local guide in Nagoya who hiked the Nakasendo Way with me, was truly amazing - I would HIGHLY recommend working with her for future travelers. The guide (Layla) and driver for a morning of sightseeing in Nikko area were timely and followed the itinerary.

Hotel Reviews

Nishitetsu Hotel Croom Nagoya

Grand hotel in great location in downtown Nagoya (10min walk from Nagoya station, main metro station in city). Beautiful views, clean, friendly staff. Breakfast buffet was unparalleled. Room was smaller (not as small as most Tokyo hotels though), but efficient and well appointed. Very nice onsen. I would definitely recommend to future travelers.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Ryokan Asunaro

Takayama

Amazing ryokan. Friendly staff who were aware of your personal preferences and spoke some English. Best onsen I visited in Japan. Many fun craft activities (paper making, soy bean grinding, coaster weaving) offered by staff. Beautiful, unique and extensive meals with local ingredients. Rooms were spacious with traditional ryokan set ups. Just be aware this hotel is in a very remote location, with a small village down the street with a few restaurants/shops - it was hard to see much without a car.

Authenticity & Character

Location

Very remote - but valuable if that is what you are looking for

Staff

Cleanliness & Comfort

Activity Review

Full day Tour by Private Car with Guide: Transfer from Takayama to Kamikochi National Park to Nagoya

Takayama

These activities are completely incorrect- Dec. 2 was taking metro from Nagoya to Magome to hike Nakasendo Way with guide Amy, which was truly amazing. I cannot say enough good things about Amy or the Nakasendo Way hike. Dec. 4 was a private car and driver around Nikko. That was definitely less amazing. I never went to Kamikochi because after I had put down the kimkim deposit the local guide told me the park was closed for the year. Review for Dec. 4 private car with guide around Nikko: Guide Layla sent me WhatsApp messages in advance, but never introduced herself, explained the itinerary or confirmed pick up location. Also, she never vocalized plans on the day of the trip either (I'm not sure if this was a cultural or personal issue). Trip was billed as a "full day tour", but in fact was only 2 hours of sightseeing and 2 hours of driving from my hotel. There was no discussion or inquest about getting food before dropping me off at 2pm. Also, the driver seemed very tired and I was a bit worried about his driving at the beginning of the trip. I am a very active person and thought there was supposed to be some hiking/walking on this day trip, but at most we spent 15min meandering around the lake. The most interactive part of the trip was walking around Toshogu Shrine.

Quality of Experience

Guides, Drivers and Staff

Transport

The trip was extraordinary thanks to Tasos and his team really listening to what we wanted (and making recommendations for things we wouldn't even know about). We ticked off all the touristy spots my kids insisted on - but with Tasos' help did them at times and with tour guides that limited crowds and other headaches - and then we enjoyed really unique experiences I never would have found on my own. When we had hiccups (which is to be expected on a 16 day excursion across multiple locations with a family of five) Tasos and team were immediately responsive and helped to resolve the issue. They were available 24x7 and extremely responsive the entire time. I have referred KimKim and Tasos specifically to several friends who want to go to Greece or Italy (and he was referred to me by a happy customer). That says it all.

Michael was tremendously responsive and creative in putting together our trip to Colombia, very much last minute, and yet somehow incorporating everything that we wanted to explore - and more.
Thorough, professional, and knowledgeable, with the kind of advice that you knew was authentic and reliable. The accommodation was excellent, our guides were exceptional in their knowledge of, and passion for, Colombia. Our experience of this beautiful country was fantastic, and we would definitely return! Thank you for the care you took in helping us craft our first visit to Colombia! Gracias!

We thoroughly enjoyed our Patagonia trip in Chile and Argentina. Planning it beforehand was such a positive experience because Erin and Nara's responses were immediate and their advice so helpful. They were exceptional. There were many logistics on this trip because of the vastness of Patagonia and everything went very smoothly. Our activities and locations were nicely varied and we had a really good balance of scheduled and free time. Valparaiso was such an interesting city - we loved the street art, the Hotel Fauna and especially our Chilean cooking class with Sebastian. One of the best days was the trip to Estancia La Peninsula outside Puerto Natales. There was horseback riding, barbeque, sheep sheering and just general good cheer - such a blast. Yurt "camping" at Patagonia Camp in Torres del Paine was a super high point. Our hikes were stunning, the facility beautiful and the staff superb. We were sad to leave. In El Calafate in Argentina, we liked the dining - great restaurants and food - and also the Hotel Kosten Aike. Seeing the Perito Moreno glacier so close was remarkable - a worthwhile day trip. Our day trip to Upsala Glacier and Estancia Cristina was OK but not outstanding - the weather was partially to blame for that. Overall, we were blown away by the beauty of Patagonia and appreciative of the great planning through Kimkim. It is a trip we will remember forever.