Kimkim Trip Reviews

4.8
Based on 15,920 ratings
Read 15,920 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

If I were to plan again, I would spend less t...
Chile | Nov 12 - Nov 26, 2022

J
Joyce B.
Canada | Reviewed on Nov 28, 2022
If I were to plan again, I would spend less time based in Santiago and I would try to increase my chances of not having activities canceled due to weather. Hotels were great, service was good and we found super wine and food. Seeing penguins outside of Punta Arenas and getting up close with glaciers were priorities for me and neither happened. More flexibility, more time, different time? Not sure what but would research it fully. Ana was good, Clementina was great. Service in Patagonia was... Read more

If I were to plan again, I would spend less time based in Santiago and I would try to increase my chances of not having activities canceled due to weather. Hotels were great, service was good and we found super wine and food. Seeing penguins outside of Punta Arenas and getting up close with glaciers were priorities for me and neither happened. More flexibility, more time, different time? Not sure what but would research it fully. Ana was good, Clementina was great. Service in Patagonia was mixed ie our schedule kept changing and only once of the three times were we notified. Drivers and guides were timely and good except for the one incident from San zpedro to Calamari, which we have already reported. Now we are waiting for refunds for our two canceled excursions. I love travel, I have travelled many places, rich and poor, alone and it groups. This was a good trip but there definitely still are challenges out there and some disappointments. Hope this is helpful. Please reach out to me if you have any questions

Hotel Review
Hotel Costaustralis
Puerto Natales
Authenticity & Character
Decor and rooms, food, all great!
Location
The view and proximity to restaurant
Staff
Cleanliness & Comfort
Local specialist: Ana Maibach Cikes
Ana
Ana Maibach Cikes
Local specialist in Córdoba | Replied on Nov 30, 2022

Hi Joyce,

Thank you for taking the time and write this review. This is very helpful to improve our services!
I'm sorry that the weather conditions were not ideal during your days touring Patagonia. I hope you and Gail had a great time traveling through Chile!

We will be happy to receive you again in South America at any time :)
Best wishes!
Ana

Emi was wonderful! We had the most incredible...
Argentina | Nov 17 - Nov 26, 2025

Danielle
Danielle N.
Los Angeles, CA | Reviewed on Nov 28, 2022
Emi was wonderful! We had the most incredible trip to Buenos Aires and Mendoza. She was patient and full of wonderful suggestions. Thank you! Read more

Emi was wonderful! We had the most incredible trip to Buenos Aires and Mendoza. She was patient and full of wonderful suggestions. Thank you!

Activity Reviews
Mendoza - Private wine tour
Mendoza - Private wine tour
Mendoza
Quality of Experience
Half day City Tour - Private service with English speaking guide
Half day City Tour - Private service with English speaking guide
Buenos Aires

Loved our time with Fernando

Guides, Drivers and Staff
Transport
Food walking tour -Palermo
Food walking tour -Palermo
Buenos Aires

Tons of food! Great way to eat your way through BA

Local specialist: Anahi Diaz
Emilce
Emilce Alonso
Local specialist in Córdoba | Replied on Nov 28, 2022

Thank you so much Danielle for sharing your experience!!

I'm very pleased to know that you had a wonderful time in Buenos Aires and Mendoza during your Argentina Trip!
It was my pleasure to assist you in this adventure and we hope to have the opportunity to welcome you back any time 🥰

Many thanks,
Emi!

The extra mile made a big difference
Norway | Nov 17 - Nov 27, 2022

Maria Christina
Maria Christina S.
the Philippines | Reviewed on Nov 28, 2022
Christina was very accommodating from the start. Despite time constraints and limited period to prepare, she crafted an amazing itinerary for me and my husband. She replied to our queries, she was available when we needed help and offered alternatives when activities were cancelled due to lack of snow. We were blessed to see the Aurora Borealis twice in a row, and the fjords left me crying in awe. Christina went the extra mile to make our Norway experience an amazing one. We cannot thank her... Read more

Christina was very accommodating from the start. Despite time constraints and limited period to prepare, she crafted an amazing itinerary for me and my husband. She replied to our queries, she was available when we needed help and offered alternatives when activities were cancelled due to lack of snow. We were blessed to see the Aurora Borealis twice in a row, and the fjords left me crying in awe. Christina went the extra mile to make our Norway experience an amazing one. We cannot thank her enough. Thank you, Christina! Thank you, KimKim!

Hotel Reviews
Thon Hotel Terminus
Oslo

Good breakfast spread. First time was in a small room and they agreed to give us a bigger room when we returned. Thank you.

Authenticity & Character
Location
Staff
No leeway for late checkout
Cleanliness & Comfort
A little more cleaning and fresh odor for towels please
Flåmsbrygga Hotel
Flåm

Very quaint hotel with good breakfast spread.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
A little more cleaning
Bergen Børs Hotel
Bergen

Good room, good breakfast selection. Classy hotel

Authenticity & Character
Location
Staff
Gave wrong directions to Torget
Cleanliness & Comfort
Comfort Hotel Bergen Terminal
Bergen

A little hard to walk since it is outdoors and very cold. Good food.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Thon Hotel Polar
Tromsø

Good food, central location. I just wish their pillows are not so soft, had a hard time sleeping.

Authenticity & Character
Location
Staff
Wish the staff could be more accomodating. When the taxi was not sending a message, staff said it was her first time to encounter that. Did not help
Cleanliness & Comfort
Wish the towels could have fresher odor.
Radisson Blu Airport Hotel, Oslo Gardemoen
Gardemoen

Classy hotel, good location for airport access. Good food, wish there could be more selection, though.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Train from Oslo to Flam
Train from Oslo to Flam
Norway

I think it would have been better in spring or fall when the trees had brighter colors.

Quality of Experience
Guides, Drivers and Staff
Transport
Bergen Walking Tour With a Local Guide
Bergen Walking Tour With a Local Guide
Bergen

John had a good grasp of Bergen and was eager to show us more, but we got tired.

Quality of Experience
Guides, Drivers and Staff
Transport
Guided walk in Tromsø
Guided walk in Tromsø
Tromsø

Guide was accomodating and fetched us when we got lost. She was very informative. She gave us wrong directions, though, as to where to alight going to the cable car.😀

Quality of Experience
Guides, Drivers and Staff
Transport
Husky Dog Sledding
Husky Dog Sledding
Tromsø

Was happy but pitied the dogs too. I will not do it again because I feel for the dogs. The staff were very kind, helped me get into the suit and understood me when I was slow in walking. The guy even offered a tissue paper because my nose got runny. Staff took pictures of us.

Quality of Experience
Guides, Drivers and Staff
Transport
Reindeer Feeding & Northern Lights Experience
Reindeer Feeding & Northern Lights Experience
Tromsø

Wish the guide was more interesting and also offered to take our pics when Aurora appeared. Sebastian was especially accommodating and helped us take pics and talked to us.

Quality of Experience
Food
Guides, Drivers and Staff
Sebastian was an exception
Transport
Oslo City Walk with a Local
Oslo City Walk with a Local
Oslo

He was late so we cancelled. We refused a resched. It's fine as long as we are refunded.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Christina Wang
Christina
Christina Wang
Local specialist in Kristiansand, Norway | Replied on Feb 25, 2023
Hi Maria Christina. Thank you so much for the lovely feedback!
I am so happy you finally got to go on this trip and that you had a good time!
As you mention it was a last minute trip and therefor the availability for accommodation was a bit limited.
Luckily you did not come to stay in your room!:)
I am so happy that you got such a great light show on the sky! It was a pleasure planning with you and follow your journey. Thank you for updating me along the way and sharing amazing... Read more

Hi Maria Christina.

Thank you so much for the lovely feedback!
I am so happy you finally got to go on this trip and that you had a good time!

As you mention it was a last minute trip and therefor the availability for accommodation was a bit limited.
Luckily you did not come to stay in your room!:)

I am so happy that you got such a great light show on the sky!

It was a pleasure planning with you and follow your journey. Thank you for updating me along the way and sharing amazing pictures of your experiences.

You will of course be refunded for the guided trip you were supposed to go on. It should be in any day now.

Sending apologies from both us and the guide for this inconvenience.

We hope to get the pleasure of welcoming you again, should you decide to come for a second visit.

Warm regards,
Christina

Fantastic tour, could not dream of doing this...
Morocco | Nov 19 - Nov 24, 2022

M
Mari D.
Temecula, CA | Reviewed on Nov 28, 2022
Fantastic tour, could not dream of doing this tour without Wonderlust tours. Megan is fantastic , responds promptly & efficiently. Our driver, Aliza is the best! He was professional & caring. He & my husband bonded so great! Our guides, Ali, Kamael Abdo are knowledgeable, fun & very flexible. Special thanks to Zahedan, our Sahara desert camel guide & Paradis staff. They are indeed assets that made our tour truly memorable. Read more

Fantastic tour, could not dream of doing this tour without Wonderlust tours. Megan is fantastic , responds promptly & efficiently. Our driver, Aliza is the best! He was professional & caring. He & my husband bonded so great! Our guides, Ali, Kamael Abdo are knowledgeable, fun & very flexible. Special thanks to Zahedan, our Sahara desert camel guide & Paradis staff. They are indeed assets that made our tour truly memorable.

Hotel Review
Barcelo Tanger
Tangier

New hotel, with all the bells & whistles! Front desk manager, Jaraq was helpful & professional.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Very clean & well staff
Local specialist: Megan Lower

Lorena and all the trip coordinators were ama...
Chile | Nov 19 - Nov 23, 2022

Sam
Sam K.
Manhattan, NY | Reviewed on Nov 28, 2022
Lorena and all the trip coordinators were amazing. They helped me plan the most amazing trip and engagement!! Thank you so much Read more

Lorena and all the trip coordinators were amazing. They helped me plan the most amazing trip and engagement!! Thank you so much

Hotel Review
Hotel La Casa de Don Tomás
San Pedro de Atacama
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Valley of the Moon Tour
Valley of the Moon Tour
San Pedro de Atacama
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Nov 28, 2022

Thanks, Sam!! It was so fun to plan the details of your incredibly romantic proposal and see some amazing pictures from such a special event. Wishing you and Julia a lifetime of love and travels!
Best always,
Lorena

My wife and I had the most amazing trip to Ic...
Iceland | Nov 22 - Nov 26, 2022

Scott
Scott D.
Washington, DC | Reviewed on Nov 28, 2022
My wife and I had the most amazing trip to Iceland, and that was because of KimKim and our specialist Terry. Having never travelled to Iceland, I contacted KimKim to help us with our travel. I could not have been more pleased. They assigned us our very own specialist (Terry) and she was communicative, eager to help, professional, and super, super nice. I gave Terry some broad-stroke ideas about the types of things we wanted to do as well as the parameters (like days there, activity levels,... Read more

My wife and I had the most amazing trip to Iceland, and that was because of KimKim and our specialist Terry.

Having never travelled to Iceland, I contacted KimKim to help us with our travel. I could not have been more pleased. They assigned us our very own specialist (Terry) and she was communicative, eager to help, professional, and super, super nice. I gave Terry some broad-stroke ideas about the types of things we wanted to do as well as the parameters (like days there, activity levels, and other logistical ideas), and Terry took those ideas and provided me with a fantastic draft plan.

Terry was very willing to work with me on refining the plan, and the end result was absolutely phenomenal.

We traveled for five days, four nights, staying two nights apiece at Hotel Ranga and Hotel Apotek. We saw a lava tunnel, stunning waterfalls, craters, geothermal areas, gorgeous landscapes, the city Reykjavik, and a couple spas. All of it was perfect. The two highlights were the ice cave near Vik and Sky Lagoon in Reykjavik.

More so, the planning done by Terry and KimKim was SO smart. The driving directions Terry provided us with ensured our travels were not only full of adventure but also smartly designed. This was actually the key to KimKim's success on our trip - they planned everything to my design and desire and set my wife and I up for success with a smartly designed plan.

I will admit was a little hesitant to do a self-guided tour (KimKim has other options too), but KimKim made it so easy and so wonderful that those fears and anxieties of being in a new country were immediately resolved.

Anytime I travel, I'm going to use KimKim. One of the top trips in my entire life. And, my wife was thrilled (:

Hotel Reviews
Hotel Rangá
Hella

PHENOMENAL hotel!! Super friendly, professional, and terrific facility. Restaurant was out of this world, but you do need a reservation (can be made early in day). My wife and I found out the hard way and there were no seats available until later in the evening, but the staff immediately rallied and served us dinner upstairs. I could not believe the service. Best hotel staff I've ever experienced. In addition to the staff, the hotel has a service where you can be alerted to Northern Lights when they appear, increasing your odds of seeing them! I would recommend Hotel Ranga to anyone. Phenomenal.

Authenticity & Character
Location
great opportunity to see northern lights
Staff
Phenomenal staff - best I've ever experienced.
Cleanliness & Comfort
Apótek Hotel by Keahotels
Reykjavík

Hotel Apotek has the perfect location in Reykjavik - right in the center of downtown, walking distance to everything. Very friendly staff and GREAT rooms. Be aware, because Hotel Apotek is downtown, the parking can be very tough (no parking garage or lot). That said, the staff was willing to help me with figuring out Iceland's parking app and even brought my bags up to my room while I searched for parking. Hotel Apotek has a restaurant, and the breakfast buffet is the best I've ever had. Great choices to fill us up before exploring the city. No uber in Iceland, but the staff of Hotel Apotek helped us whenever we needed a taxi.

Authenticity & Character
Location
Perfect location. Right in the middle of everything.
Staff
Super friendly and helpful staff
Cleanliness & Comfort
Cleaning crew for the hotel was outstanding.
Activity Reviews
Blue Lagoon
Iceland

Was a great first stop in Iceland! Arrived in Iceland at 6a and headed straight there. Was super dark and cold and miserable outside, but the lagoon itself was warm. Staff not overly friendly, but the amentities were nice.

Quality of Experience
Guides, Drivers and Staff
Transport
Lava Tunnel Tour
Lava Tunnel Tour
Iceland

Good stop! Very cool to see. Guide was phenomenal. Tour was very good.

Quality of Experience
Guides, Drivers and Staff
Transport
Secret Ice Cave
Secret Ice Cave
Iceland

This was the best tour we did in Iceland, and perhaps one of the best we've done in the world (rivals a nature tour we did in Costa Rica). The guides are PHENOMENAL. The views are unreal. It feels like it is totally different planet than Earth. Absolutely loved this tour.

Quality of Experience
Unbelievable tour. One of the two best activities I've done on holiday in the world.
Guides, Drivers and Staff
Best tour operators / guides of every activity we did in Iceland
Transport
Fun super jeep travel to get out to the glacier! My wife has motion sickness, and the ride was bumpy, but the team put her (and another tourist) in the front row and both were ok.
Iceland Thermal Bath Experience
Iceland Thermal Bath Experience
Iceland

This was the best spa I've ever experienced in all my world travels (we've been to 15+ countries). The staff are super friendly and professional. Definitely recommend the Sky package. This is where we saw the Northern Lights. Perfect for us on our last night in Iceland. Because Sky Lagoon is on a peninsula outside Reykjavik, it's a great way to see the Northern Lights.

Quality of Experience
Unbelievable experience
Guides, Drivers and Staff
Very friendly staff
Transport
Local specialist: Terry Stanley
Terry
Terry Stanley
Local specialist in Canada | Replied on Nov 29, 2022

Thank you very much for the great review, Scott! It was so much fun putting this adventure together for the two of you and I'm glad that it surpassed your expectations.
Warmest regards,
Terry

Northern/ Southern Patagonia
Chile | Nov 8 - Nov 22, 2022

Barton
Barton T.
Canada | Reviewed on Nov 27, 2022
Amazing trip organized by Lorena. This was my fifth time down to Chile but first on an organized trip. First, we got up high in the Andes with knowledgeable and friendly guide Sebastien…and even snuck in a hot springs visit! Then down south to rio tranquilo. 4x4 truck was the perfect rental as some of the washboards/ potholes were pretty rough on route 7. Great stay and food at “el mirador de guadal” ( cabins are highly recommended) with the chance to get up on exploradores glacier with... Read more

Amazing trip organized by Lorena. This was my fifth time down to Chile but first on an organized trip.

First, we got up high in the Andes with knowledgeable and friendly guide Sebastien…and even snuck in a hot springs visit! Then down south to rio tranquilo. 4x4 truck was the perfect rental as some of the washboards/ potholes were pretty rough on route 7. Great stay and food at “el mirador de guadal” ( cabins are highly recommended) with the chance to get up on exploradores glacier with Felipe. Marble caves were underwhelming but it was good to be out in a kayak and guide Rodrigo was great and let us go exploring.

Then down to puerto natales and into Torres del Paine national park. Great trekking. Trails well marked and easy to navigate. ( Park rangers were on strike, but didn’t affect the trip) Modified W trek with a bit of reverse O. Got onto glaciers, lakes, snow at John Garner pass. A bit of wind and some showers but great hiking weather. All self guided. Stayed at the Refugios. Just bring some snack and clothes and you’re set!
A day of rock climbing on great conglomerate near lake Sofia with fantastic guide Chalo from Boulder Natales to finish it off.
Then a bus to punto arenas and a chance to see penguins before flying back.
All connections/ flights and transfers went very smoothly. The only hiccup was the park ranger strike but really didn’t affect us and Lorena was able to alter the trip when one excursion had to be canceled.
High recommendation for Lorena and her team in Santiago. Sure you pay a bit extra but all we really had to do was show up! Thanks again!

Hotel Reviews
Hotel Ladera
Providencia
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Mirador del Guadal
Puerto Guadal

Amazing location and wonderful hosts. Cozy warm cabins. Great food.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Sir Francis Drake
Puerto Ayora

Hotel was clean. Nothing outstanding but good place to stay.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Refugio Grey
Torres del Paine National Park
Refugio Paine Grande
Puerto Natales, Chile
Hotel Alma Sur
Punta Arenas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Santiago City Tour
Santiago City Tour
Santiago

Typical city tour. Worth learning a bit about Santiago. Guide friendly and well spoken but perspective somewhat jaded from his background. Enjoyable.

Quality of Experience
Guides, Drivers and Staff
Transport
San José Volcano & Andes Mountains
San José Volcano & Andes Mountains
Santiago

Sebastien gave a great trip and accommodated special request. Moved at our pace and gave good background. Fantastic day that made me want to explore more! Found easy access to ski 6100m peaks!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Ice Trekking in Exploradores Glacier
Ice Trekking in Exploradores Glacier
Chile

Guide Felipe was knowledgeable and made the day fantastic. Good instruction. Funny.

Quality of Experience
Guides, Drivers and Staff
Transport
Marble Caves Kayak Tour
Marble Caves Kayak Tour
Chile

Rodrigo was great as a guide but the marble caves were a bit blah. Neat area but more enjoyed the kayaking and exploring beyond the caves.

Quality of Experience
Guides, Drivers and Staff
Ice Hike to Glacier Grey
Ice Hike to Glacier Grey
Chile
Base Torres Hike
Base Torres Hike
Chile

Self guided hikes. Fantastic park. Great scenery. Will be back.

Rock Climbing in Patagonia
Rock Climbing in Patagonia
Puerto Natales

Chalo was fantastic. Catered a wonderful day on the rock. Met some locals and worked up 5 or 6 routes. Highly recommended.

Quality of Experience
Guides, Drivers and Staff
Transport
Penguin Colony on Magdalena Island
Penguin Colony on Magdalena Island
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Nov 28, 2022

Thanks, Barton. I am glad you enjoyed this new visit to Chile. Love your adventurous spirit, it was my pleasure to plan and coordinate all your activities in our country, and hope we'll see you again soon.
Take care and keep traveling!
Lorena

Yuri and Kimkim are perfect!
Spain | Nov 17 - Nov 25, 2022

Kim
Kim R.
Keller, TX | Reviewed on Nov 27, 2022
I was nervous to use kimkim and now we are complete sold. We traveled to Barcelona, Madrid, and Mallorca for 9 days. Yuri, our travel specialist, is absolutely wonderful. He was quick to correspond and when I was nervous he reassured me on the processes. My husband didn’t know what everything we were doing on the trip. After trains, plains, and shuttle services, he said it was one of the best experience he’s ever had and grateful for this vacation. Everything was taken into... Read more

I was nervous to use kimkim and now we are complete sold. We traveled to Barcelona, Madrid, and Mallorca for 9 days. Yuri, our travel specialist, is absolutely wonderful. He was quick to correspond and when I was nervous he reassured me on the processes. My husband didn’t know what everything we were doing on the trip. After trains, plains, and shuttle services, he said it was one of the best experience he’s ever had and grateful for this vacation. Everything was taken into consideration, and I was able to have meetings with Yuri when I had questions. He helped when we were lost on one excursion. It was our mistake, but he was able to connect us. We had shuttles, hotels, and excursions all set up for us and I was able to pick out the hotels around the areas we wanted to explore.

The hotels were in ideal locations and we walked everyplace to eat and explore. Everyone at the hotels were beyond accommodating to our needs. They made the guest experience unforgettable. We appreciate everyone's kindness to help make this trip a memorable one.

Excursions: Tapas tour (Mirko), Gothic Tour (Ann Marie), Iberico Ham class (Santi), Paella Cooking Class, and Wine Tasting. Beyond our expectations and sincerely delightful to learn from all these brilliant instructors.

Thank you again. We hope other people get to experience a wonderful vacation like this.

Hotel Reviews
H10 Madison Hotel
Barcelona

H10 was perfect for our first stop in Barcelona. We liked the location it was close to the Gothic Quarter. It was quiet but close to businesses if you wanted it. The morning breakfast was delicious and lots of choices. The wait staff always had a smile on their face and helped us through the menu. They entire team met us with such kindness, explained where to explore on the map, helped us with some laundry that needed to be done, and gave us recommendations on where to have some local wines. We couldn't have asked for a better place.

Authenticity & Character
Hotel was clean, bright, and so much character.
Location
We love that it was quiet but close to everything.
Staff
Everyone was wonderful! I wish I knew everyone's name. From the wait staff to the front desk (Alberto ?). No one made us feel less because we didn't speak english and they had a lot of patience.
Cleanliness & Comfort
Fresh and clean. I am very particular about this and they did a fantastic job.
7 Islas Hotel
Madrid

Loved 7 Islas Hotel. It's in a location that is easy to walk around and lots of fun tapas restaurants. They gave us great recommendations for places to eat and would call ahead for reservations for us. This place has little clutter and minimalist which was perfect for us. The downstairs bar had fantastic drink and our bartender who works all the time was so kind to us. If you have a chance, try the apple crumble dessert with a cappuccino (so yummy).

Authenticity & Character
Unique and different from the other hotels and I love that it wasn't a replica of other places.
Location
This was a little more busy than our other stay but the hotel was quiet when we came in so it was perfect. Close to shopping and dining.
Staff
Absolutely fantastic. There was one restaurant they recommended that had the best dinner (pork, mushrooms, and sweet potatoes dish) and wine out of our entire stay in Madrid.
Cleanliness & Comfort
Clean and comfortable.
Boutique Hotel Posada Terra Santa
Palma de Mallorca

LOVE the hotel! This was towards the end of our Spain tour and what a surprise. The beautiful architecture of the hotel, the sauna, and the roof top terrace were just some of the perks in this hotel. Watching the sunset while having a glass of wine before heading to dinner was one of the most memorable times of our trip. The staff was absolutely kind and helpful. We loved talking to them and they helped us through every part of our stay. We only wish it would have been longer.

Authenticity & Character
The decor and architect with the court yard of the hotel is such a treat.
Location
Perfect for walking around the area but also quietness.
Staff
So accommodating and they make you feel heard and important.
Cleanliness & Comfort
Everything was so clean and spotless. It smelled clean and great beds.
Hotel Regina
Barcelona

This was towards the last part of our stay. It's a beautiful hotel in downtown Barcelona. It's a great hotel and is super busy. They have a great bar and room service and if you need anything such as groceries are right across the street. The room was a little hot so having the balcony door opened helped. What I learned is that when the AC is on in a hotel it's on for everyone. So when it's turned off and it's winter the heat is on. You can't regulate your own room. This is on all the hotels I stayed in. With that said, then you have a window open. If the noise of outside doesn't bother you then you are fine. I can sleep like that and most people can. This hotel had a great and friendly staff. You can go outside and get anything you need. Everyone is super friendly.

Authenticity & Character
Such a cool and historic hotel.
Location
Close to everything. Reminded us of New York.
Staff
They were super welcoming. Received a note and some fruit upon our arrival. The room service was delicious.
Cleanliness & Comfort
Clean and beds were comfy!
Activity Reviews
Evening Tapas Walk in Barcelona
Evening Tapas Walk in Barcelona
Barcelona

Loved our tapas event. Mirko was a great tour guide. Our first thought was to go out eat, drink, and watch flamenco dancing. We were so tired from our trip and he adjusted to our energy. We saw places we would have never visited and wen't back another time too because we loved it so much. We went to three different restaurants and learned about the different types of food, culture, and how the area is divided up. We were so glad to meet him and he was the start of our 9 day trip.

Quality of Experience
Everything was set up ahead of time. They had a table when we arrived. If we needed anything, Mirko helped us or got it for us. He would call ahead before the next restaurant so they would be ready for us. We learned about what we were eating and what was a common dish in the area. Such a great treat!
Food
The food was delicious. We went from authentic dishes to the new.
Guides, Drivers and Staff
Mirko was absolutely wonderful.
Transport
We walked everywhere.
Private Gothic Quarter Walk
Private Gothic Quarter Walk
Barcelona

Ann Marie was a perfect guide! She showed us all around The Gothic Center and much more. We were able to go into stores, museum, and the chapel. She accommodated our request for tour and adjusted as needed. She is a wealth of knowledge and we didn't know how much history was surrounding us until we were done. What's cool is we weren't expecting to get what we received and it was a lot of unexpected history and information that we are grateful to learn and appreciate the culture a lot more. We had so much fun and learned so much.

Quality of Experience
Everything. Ann Marie was such a pleasure to learn from.
Guides, Drivers and Staff
Transport
We walked from our hotel. 5 min. walk.
Jamón Ibérico Workshop
Jamón Ibérico Workshop
Madrid

Santiago (Santi) was such a great instructor! We learned so much and had the best Iberico ham tasting. The quality of pigs, how they are raised and how you will have different taste from the same pig. We learned that this is an art and it takes years of experience to understand. We learned that this is only from Spain and which one to choose next time we are out dinning. Such a great experience.

Quality of Experience
Lots of fun. Loved that it was a private class so we could ask questions and interact more. Great wine and ham.
Food
Absolutely the best ham.
Guides, Drivers and Staff
The staff was kind and let us have our class while others had lunch.
Transport
We walked to restaurant. 15 min. walk from hotel.
Paella Cooking Class with Market Visit
Paella Cooking Class with Market Visit
Madrid

This was such a great class! We thought it was a private class and it ended up being a group class which ended up being a blast! Our instructor, Angel was so knowledgeable and an excellent teacher. We took a trip to the market and learned about what to buy for our paella, dessert, and also Sangria. We all worked together but also made some delicious food that we can try and recreate at home. Delicious food, conversation, and drinks! They also send you home with the recipes.

Quality of Experience
We had so much fun and learned so much! The food tasted so good we can't wait to try it again.
Guides, Drivers and Staff
Angel was fun, always keeping it interesting and he was prepared for us too!
Transport
We walked. It was about a 20 min. walk from our home.
Wine Tour of Mallorca's Famous Fincas
Wine Tour of Mallorca's Famous Fincas
Mallorca

Tucked away at a beautiful estate, is a little slice of heaven. We tried different wines, walked around a beautiful estate, and learned about their new wines and projects. This family has been making wines for decades but did it for trade. They made the wines to barter and trade on their island they live on. Now, this is newer and they are bottling their wines. It's just a serene time with yummy tapas and wine.

Quality of Experience
That it's family owned and they care about what happens to their wine and estate.
Guides, Drivers and Staff
Everyone was so kind and knowledgable about the history of Mallorca and wine.
Transport
They came and picked us up at our hotel.
Local specialist:
Yuri
Yuri I.
the Netherlands | Replied on Dec 05, 2022

Hi, Kimberly!
What a wonderful review! Thank you so much!
It's very helpful for me to help others choose the proper guides and experiences.
It was a pleasure to help you plan your trip!
See you soon on kimkim! :)

A trip to Morocco
Morocco | Nov 11 - Nov 18, 2022

D
Deniz A.
Turkey | Reviewed on Nov 27, 2022
It was a wonderful trip organised by Mrs. Megan Lower. We really had a memorable experience and would arrange another holiday back in Morocco with Megan as well as the excellent driver Mr. Mohammed. From picking us up from the airport till he dropped us off from the airport, Mr. Mohammed was always curtious and on time; gave us lots of guidance on how, where, when, who questions we had as well as having great knowledge about the geology of the routes we encountered which I was particularly... Read more

It was a wonderful trip organised by Mrs. Megan Lower. We really had a memorable experience and would arrange another holiday back in Morocco with Megan as well as the excellent driver Mr. Mohammed. From picking us up from the airport till he dropped us off from the airport, Mr. Mohammed was always curtious and on time; gave us lots of guidance on how, where, when, who questions we had as well as having great knowledge about the geology of the routes we encountered which I was particularly interested in. His english and french were of fluent level which was also important. Because it is a trip that includes lots of road time, I would think of the option of having Land-Rover (ours was a Toyota) to be driven in for some parts of the trip that includes the hills and off road for the next time. Thank you again for creating this holiday for us. Kind regards,
H. Deniz Durukan

Hotel Reviews
Demeures d'Orient
Marrakech

excellent location. lovely grand rooms. good sized hotel. breakfast could have more cheese. excellent manager.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Perle D'Eau
Essaouira

The rooms with a view are preferred

Authenticity & Character
Location
Cleanliness & Comfort
Kasbah Angour
Aghouatim

Excellent location. Wonderful grand rooms. Nice pool. Relaxing atmosphere. Could stay a few days more. Wonderful management.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The White Camel Lodge
Agafay, Marrakech

Loved the rooms and the location and the views

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Almas
Marrakech

OK for one night to sleep and go off to the airport the next day.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Agafay Camp and Camel Trek
Agafay Camp and Camel Trek
Agafay

The experience was very good. They are used to people who have not had the camel experience and are calm and manage well the situations and the camels. They take great photos.

Quality of Experience
Food
tea
Guides, Drivers and Staff
Transport
Tour Marrakech with a private guide
Tour Marrakech with a private guide
Marrakesh

Very good guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Guided tour of Essaouira
Guided tour of Essaouira
Essaouira

Great guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Megan Lower

What a perfectly orchestrated trip.
Croatia | Sep 6 - Sep 17, 2022

Ron
Ron B.
Canada | Reviewed on Nov 27, 2022
What a perfectly orchestrated trip.
The hotels were great overall - comfortable, good locations, lovely hosts. The 16 Lakes guesthouse was neat with a delightful host. Valamar Resort was a treat, great island, food and surroundings. The Zicara apartment at the end was especially perfect in timing and location - we had a comfortable cozy stay and an opportunity to decompress from a busy whirlwind 10 days.
Highlights of our trip: oyster tasting, hikes in the national parks, interesting...
Read more

What a perfectly orchestrated trip.
The hotels were great overall - comfortable, good locations, lovely hosts. The 16 Lakes guesthouse was neat with a delightful host. Valamar Resort was a treat, great island, food and surroundings. The Zicara apartment at the end was especially perfect in timing and location - we had a comfortable cozy stay and an opportunity to decompress from a busy whirlwind 10 days.
Highlights of our trip: oyster tasting, hikes in the national parks, interesting castles, Mostar visit, Ston wine-tasting, Split harbour and Dubrovnik walls.
Bruno went above and beyond in every aspect of our stay. As a dedicated guide, he made our trip personal, informative, and varied. Bruno passed along his love for and excitement about the country of Croatia. Goran with the boat trip to the Elaphiti Islands was also perfect as a guide, historian and conversationist. Our thanks to Robbie and both of these guides who managed our Croatian itinerary and visit so enjoyably.

Hotel Reviews
16 Lakes Hotel
Rakovica

The host here was personable, friendly, helpful and easy to connect to.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Valamar Riviera Hotel & Residence
Poreč

Wonderful location and experience

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Gorgeous beach, unique surroundings, ferry to island, relaxing, exciting walkable restaurants and stores.
Activity Reviews
Explore Split and Diocletians palace
Explore Split and Diocletians palace
Split

Varied, historical, lots to do.

Quality of Experience
Guides, Drivers and Staff
Transport
Walk up to viewpoint and old town, Hotel Marul staff were delightful.
 Visit Mostar
Visit Mostar
Split

Amazing bridge and historical spot. Bruno also found a traditional restaurant with special food and wine - delightful

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Plitvice Lakes National Park
Explore Plitvice Lakes National Park
Croatia

Gorgeous unspoiled falls and hike

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Robert Pinčević
Robert
Robert Pinčević
Local specialist in Croatia | Replied on Nov 29, 2022

Hi Ron,

thank you very much for your nice words and review!
I appreciate it very much! It was a pleasure to host you and meet you finally with your team.
Glad to hear you had a nice time, and that we were able to contribute to your overall experience in Croatia!
Hope this trip will stay in good memory for a long time!
Thank you all once again, and sending many regards from Croatia!

Best

Robi

Spontaneous Iceland
Iceland | Nov 13 - Nov 20, 2022

Barbara
Barbara D.
Reno, NV | Reviewed on Nov 27, 2022
I wanted to go to Iceland and had no idea how to plan the trip. Janel did a great job of putting together a trip for my son and me that was just about perfect! Kimkim was so responsive, even helped us make changes once we wee in the country. We got to snorkel, ice caves were perfect and Blue Lagoon on the last day was the perfect end to a beautiful trip. Read more

I wanted to go to Iceland and had no idea how to plan the trip. Janel did a great job of putting together a trip for my son and me that was just about perfect! Kimkim was so responsive, even helped us make changes once we wee in the country. We got to snorkel, ice caves were perfect and Blue Lagoon on the last day was the perfect end to a beautiful trip.

Hotel Reviews
Hotel Langaholt
Stadarstadur

Authentic little place. It felt as though we were in a Wes Anderson movie😂.

Authenticity & Character
Several little sitting rooms to explore
Location
It was quite a distance north and we enjoyed our visit to the region. Being the beginning of the winter it was pretty quiet.
Staff
Helpful. We were leaving before breakfast and they made us sandwiches on homemade bread, fruit and hard boiled eggs
Cleanliness & Comfort
Guesthouse Flúðir - Grund
Hrunamannahreppur

Comfortable room and great location. Right next to the liquor store and a small grocery for snacks! Also close to the oldest hot springs in Iceland so we got a lovely soak after a busy day.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Berjaya Hotel Reykjavik Natura
Reykjavík

The hotel front desk staff were so welcoming. The time change for us was a bit much and they let us check in early and upgraded us to a suite! Coming back to spend our last night at the same hotel was perfect. We felt comfortable and the hotel had live music in the bar to open the Christmas season. I sat in the lobby by the fire with a glass of wine and enjoyed the people watching and the memories of the trip.

Authenticity & Character
Wooden people and sheep scattered
Location
close to downtown and easy to find.
Staff
Front desk and restaurant staff
Cleanliness & Comfort
The suite (of course) and the breakfast was the best we had on our trip.
Hótel Klaustur
Kirkjubæjarklaustur
Authenticity & Character
Location
We were within walking distance of the public pool and were able to soak for about $10 US dollars.
Staff
Breakfast staff were very attentive and made sure food was replenished quickly. Front desk staff friendly and helpful.
Cleanliness & Comfort
Local specialist: Janel Doyle
Janel
Janel Doyle
Local specialist in Iceland | Replied on Dec 23, 2022

I really enjoyed working with you and your family and am so pleased that your trip was so magical. Please reach out if you have any friends who would like to visit Iceland, or if you would like to further explore the county.

Iceland is like a dream land
Iceland | Nov 22 - Nov 26, 2022

R
Rupali T.
Morrisville, NC | Reviewed on Nov 27, 2022
Iceland is like a dream land - it has a different beauty with glaciers, abundance of waterfalls and black sand beaches. Our trip was planned out by Lisbet with all the spots we wanted to visit in our short 5 days. Everything was very well lined up and Lisbet’s restaurant and cafe recommendations were spot on!
The overall experience was good but I would only recommend that Lisbet could have kept in touch with us while we were in Iceland. Iceland weather is very unpredictable and we were...
Read more

Iceland is like a dream land - it has a different beauty with glaciers, abundance of waterfalls and black sand beaches. Our trip was planned out by Lisbet with all the spots we wanted to visit in our short 5 days. Everything was very well lined up and Lisbet’s restaurant and cafe recommendations were spot on!
The overall experience was good but I would only recommend that Lisbet could have kept in touch with us while we were in Iceland. Iceland weather is very unpredictable and we were cautioned to not drive if there were high wind gusts - which was the case on our Day 2 and we were left a bit unsure of the trip. Another point we felt has scope of improvement - was the hotel at Hella. We were literally the only family in the whole hotel.

Hotel Reviews
Vík Apartments
Vik I Myrdal
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Fosshotel Glacier Lagoon
Hnappavellir
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Hella
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Hotel Reykjavik
Reykjavik
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
The Secret Lagoon
The Secret Lagoon
Iceland

We nice experience

Quality of Experience
Guides, Drivers and Staff
Crystal Blue Ice Cave
Crystal Blue Ice Cave
Iceland

The cave was beautiful and we got some very beautiful pictures. The hike was simple but it was pouring the whole time with wind gusts up to 17mps - although we did get wet completely, put outer layer kept us warm and did not freeze us.

Quality of Experience
Guides, Drivers and Staff
Transport
ATV to the Black Beach and Plane Wreck
ATV to the Black Beach and Plane Wreck
Iceland

Best experience!

Quality of Experience
Guides, Drivers and Staff
Transport
Blue Lagoon
Iceland
Quality of Experience
Guides, Drivers and Staff
The staff in women’s changing room was rude and not at all helpful.
Local specialist: Lisbet Grönvaldt
Lisbet
Lisbet Grönvaldt
Local specialist in Iceland | Replied on Dec 05, 2022

Thank you for your review, Rupali and Ashish. I am really happy you enjoyed my country even though the weather wasn't great. Also, I'm sorry you felt I didn't keep in touch enough during the weather crisis. But I'm glad the ATV tour was your best experience since it was a replacement for a canceled snowmobile tour!

An 8 day sojourn - Morocco
Morocco | Nov 17 - Nov 24, 2022

U
Ullattil M.
Allen, TX | Reviewed on Nov 27, 2022
Everything went as planned, from the airport pickup to the departure after 8 days. The Riads were quite good, the breakfast excellent and above all the assistance and coordination by our driver Mohammed, was awesome. We did have a little issue with the hotel at Casablanca, on the last night, with the aircon not cooling, but it was too late for us to involve Hakim to intervene. The guides were quite adequate and of course, the weather and roads cooperated! Great trip, something to remember. Read more

Everything went as planned, from the airport pickup to the departure after 8 days. The Riads were quite good, the breakfast excellent and above all the assistance and coordination by our driver Mohammed, was awesome. We did have a little issue with the hotel at Casablanca, on the last night, with the aircon not cooling, but it was too late for us to involve Hakim to intervene. The guides were quite adequate and of course, the weather and roads cooperated! Great trip, something to remember.

Hotel Reviews
Riad Kalaa 2
Rabat

Very nice customer service, and breakfast, the room was excellent and decently located within the Medina.

Authenticity & Character
clean lines, well kept
Location
a Little tricky to find it after the first outing.
Staff
Very friendly and helpful
Cleanliness & Comfort
well kept, pretty new
Lina Ryad & Spa
Chefchaouen

Good customer service, well located, good breakfast

Authenticity & Character
Blends in
Location
Central location, & good views
Staff
customer focused
Cleanliness & Comfort
a little old, especially the bathrooms etc need better upkeep
Riad El Yacout
Fès

Massive Riad, we seemed to be the only people that day, so felt a bit odd

Authenticity & Character
opulent
Location
just next to the medina
Staff
friendly & accommodative
Cleanliness & Comfort
requires better upkeep
Riad Chergui
Marrakech

Nice and well-kept place, with good vibes. Decent breakfast

Authenticity & Character
Quite French in outlook, trees, and a pool downstairs - well spread out
Location
Quite close to the Medina and the central square
Staff
Very friendly guy who took care of the breakfast and our bags
Cleanliness & Comfort
Very nice accomodation.
Kenzi Sidi Maarouf Hotel
Casablanca

Good rooms, and a decent breakfast, was quite crowded due to some conference, and our room AC did not work. The customer service was not up to the mark, the counter person waved us off stating the problem was with all rooms and will be sorted out soon, this never happened. and the next day different counter staff said there was no problem whatsoever!!

Authenticity & Character
Well furnished and fitted.
Location
Off the city center, midway to the airport. good only for a transit stay
Staff
They should have moved us to a room with a working AC when we complained the first time
Cleanliness & Comfort
quite clean and nice
Activity Reviews
Afternoon Guided Tour in Chefchaouen
Afternoon Guided Tour in Chefchaouen
Morocco

The guide was OK, needs to brush up on his knowledge a bit more.

Quality of Experience
Guides, Drivers and Staff
Transport
Mohammed, the driver of course
Transfer to Fes, Volubilis & Meknes
Transfer to Fes, Volubilis & Meknes
Morocco

Long long drive, with nothing much done at Meknes due to all the refurbishment going on. Volubilis was good though, and the drive was uneventful. Fes of course was excellent

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Tour in Fes
Guided Tour in Fes
Fes

The guide was pretty good and we learned a lot.

Quality of Experience
Guides, Drivers and Staff
The lunch place suggested by the guide within the Medina was awesome
Transport
Guided Tour in Marrakech
Guided Tour in Marrakech
Morocco

This is a complex Medina and the guide helped us through it with good commentary.

Quality of Experience
Guides, Drivers and Staff
Transport
Afternoon Guided Tour in Casablanca
Afternoon Guided Tour in Casablanca
Morocco

Wish we had some more time in Casablance, we missed some spots in the hurry through the afternoon after driving up from Marakkesh. Totally missed the phot-op at Ricks.

Quality of Experience
Seemed hurried.
Guides, Drivers and Staff
Transport
Local specialist: Hakim ALIBOUCHE
Hakim
Hakim ALIBOUCHE
Local specialist in Agadir | Replied on Nov 29, 2022
Dear Ullattil, Thank you so much for your precious and valuable feedback! I'm so delighted to hear that your trip was completely worth it and that your time was full of great memories in Morocco. I want you to know that it has been a great pleasure working with you and assisting you in enjoying this lifetime experience. I wish you had a longer stay to discover more locations but I'm totally confident a future trip will be considered to my beautiful country. Regarding your driver, Mohamed... Read more

Dear Ullattil,

Thank you so much for your precious and valuable feedback!

I'm so delighted to hear that your trip was completely worth it and that your time was full of great memories in Morocco. I want you to know that it has been a great pleasure working with you and assisting you in enjoying this lifetime experience. I wish you had a longer stay to discover more locations but I'm totally confident a future trip will be considered to my beautiful country.

Regarding your driver, Mohamed is definitely one of a kind. A very professional and 1 of the best drivers we usually provide for our travelers' trips. For the A/C at your accommodation in Casablanca, we've already contacted the property and asked such an incident shouldn't repeat in the future. For the other hotels/Riads, I'm very happy that everything went as planned and that you had a great stay in each of the selected accommodations.

Again, thank you so much for your trust and for choosing us. Kimkim is now your home. We all hope to work again with you in the near future!

Best,
Hakim

Great quick trip
Mexico | Nov 10 - Nov 13, 2022

Alexandra
Alexandra S.
Atlanta, GA | Reviewed on Nov 27, 2022
Our team was great in setting up a quick getaway to Mexico City packed with fun, cultural adventures. Would absolutely recommend for anyone wanting to get a good taste of the city. Read more

Our team was great in setting up a quick getaway to Mexico City packed with fun, cultural adventures. Would absolutely recommend for anyone wanting to get a good taste of the city.

Activity Review
Tour of historic Mexico City with street food tasting
Tour of historic Mexico City with street food tasting
Mexico City

Lots of great insight! Fun and good food. Loved the tacos. Would, if anything, mix in some other non-tacos (churros perhaps?). Very fun and informative, though!

Quality of Experience
Guides, Drivers and Staff
Local specialist: Leslie Pérez

Excellent trip and would refer any one to Kim...
Italy | Nov 19 - Nov 26, 2022

L
Larry G.
Mableton, GA | Reviewed on Nov 27, 2022
Excellent trip and would refer any one to KimKim and especially Francesca if going to Italy! Read more

Excellent trip and would refer any one to KimKim and especially Francesca if going to Italy!

Hotel Reviews
47 Boutique Hotel
Rome

Great location, staff, and room!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel L'Orologio Florence
Florence

Grreat location, staff, and room!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Francesca Cichella
Francesca
Francesca Cichella
Local specialist in Abruzzo, Italy | Replied on Nov 27, 2022

Hi Larry & family,
Thank you so much for taking your time to write this review !
It was such a pleasure to design this tour for you and assist you during your trip to Italy.

Thank you!
Arrivederci!

We loved our trip to Marocco and had no issues at all. Highly recommended.
Morocco | Nov 20 - Nov 25, 2022

Luis
Luis G.
Atlanta, GA | Reviewed on Nov 27, 2022
We loved our trip to Morocco. We started in Marrakech and from there we traveled to Dades Valley via Ksar of Ait-Ben-Haddou, and then to Merzouga, in the desert, Fes, Mekbas, passing by Volubilis, an ancient Roman city, Rabat, the beautiful imperial city, and back to Marrakech.
At first, when arranging our trip, I was concerned about spending too much time in the car, but I am glad I let Sharon convince me otherwise. Marocco is such a wonderful country, with many different things to see....
Read more

We loved our trip to Morocco. We started in Marrakech and from there we traveled to Dades Valley via Ksar of Ait-Ben-Haddou, and then to Merzouga, in the desert, Fes, Mekbas, passing by Volubilis, an ancient Roman city, Rabat, the beautiful imperial city, and back to Marrakech.
At first, when arranging our trip, I was concerned about spending too much time in the car, but I am glad I let Sharon convince me otherwise. Marocco is such a wonderful country, with many different things to see. So, even the time in the car was well spent. Salam, the tour manager, in addition to being an excellent driver, is also an awesome human being, genuinely concerned about ensuring everything went well.
The trip to Marocco is definitely worth the time, and we highly recommend Sharon and her team. Everything went according to plan. We had no issues at all.

Hotel Reviews
Chez Ichou
Dades Gorge

The dinner at Chez ichou was an experience. They have an excellent chef.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Merzouga Dunes Camps
Merzouga

Going to the camp by Camel was an amazing experience, and the views are incredible. The tent has indeed a bathroom and running water! The crew is very nice and accommodating.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Al Makan
Fès

This is a beautiful and well-located hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Marrakech to Dades Valley via Ait Ben Haddou
Marrakech to Dades Valley via Ait Ben Haddou
Morocco

Dades Valley was a nice surprise, with beautiful geography with amazing views. Ait Ben Haddoun is a really beautiful village that was the site of several movies such as Gladiator and game of thrones.

Local specialist: Sharon Louthian
Sharon
Sharon Louthian
Local specialist in US and Morocco | Replied on Nov 29, 2022
Hi Luis! Yay! So glad to read that you had a great time on your trip to Morocco and that the driving wasn't too much for you. I was a little bit worried, so I'm relieved to hear that you enjoyed seeing all of the variety that Morocco has to offer and that you enjoyed hanging out with Sallam during the drives. We agree with you that he is an incredible human being! My only regret is that I didn't get to meet you in person when you passed through the Valley of Roses. Maybe next time! Thanks... Read more

Hi Luis!

Yay! So glad to read that you had a great time on your trip to Morocco and that the driving wasn't too much for you. I was a little bit worried, so I'm relieved to hear that you enjoyed seeing all of the variety that Morocco has to offer and that you enjoyed hanging out with Sallam during the drives. We agree with you that he is an incredible human being! My only regret is that I didn't get to meet you in person when you passed through the Valley of Roses. Maybe next time!

Thanks again for trusting us with your trip!
Take care and keep in touch!
Sharon, Sallam, and the rest of the Morocco Immersion family

Jordan is amazing, but the itinerary and planning was a mess
Jordan | Nov 2 - Nov 11, 2022

Ali
Ali C.
San Francisco, CA | Reviewed on Nov 26, 2022
There's a reason Enjoy Jordan is rated #12 on Tripadvisor and NOT #1 and this is why. I booked my trip last minute through a tour operator who coordinated with Enjoy Jordan. I had some vacation time and decided to take a trip last minute. I was specifically interested in a hiking adventure on the Jordan trail rather than a city sightseeing tour. My review is based on my own experience and it will not be everyone's experience. Having said that, I felt I needed to share my experience as... Read more

There's a reason Enjoy Jordan is rated #12 on Tripadvisor and NOT #1 and this is why.

I booked my trip last minute through a tour operator who coordinated with Enjoy Jordan. I had some vacation time and decided to take a trip last minute. I was specifically interested in a hiking adventure on the Jordan trail rather than a city sightseeing tour.

My review is based on my own experience and it will not be everyone's experience. Having said that, I felt I needed to share my experience as honestly as possible so that other potential travelers who plan to book through this site and specifically through Enjoy Jordan can understand the good and the bad when planning an itinerary, following through the itinerary, and actually experiencing it once you are on your trip.

Since I paid almost $6,000 USD as a solo traveler, I expected a high level of customer service that is above and beyond what I actually received.

The biggest issue is that the confirmation letter did NOT match the itinerary. I will post pictures showing what I mean. This caused a level of confusion that made my trip experience less enjoyable than it could have been. Meaning - my trip could have gone a lot more smoothly than it did.

For example, my itinerary would list a hotel and the confirmation letter would list another hotel. On top of that, I had no idea which meals I paid for were actually included as the confirmation letter was not clear and again did not match the itinerary. It was really a mess trying to figure this whole thing out.

The confirmation letter itself was a short 3 page voucher while the detailed itinerary was 29 pages long. There was no way the confirmation letter was clear enough nor did it have enough details to give any traveler a good idea of what they were to expect. The details of the confirmation letter were short and condensed down to 3 pages.

Finally, I paid for an extra day but realized that my flight on the last day of my trip was a red-eye flight, flying out of Amman at 1am. I sent my flight information to the person arranging my itinerary ahead of time (samir) and he nor anyone even bothered to inform me before I went on my trip that I booked an extra day. A person with excellent customer service skills would have gone above and beyond to do just that on top of their existing job. I know because I have been in customer service for several years and what makes someone great is thinking ahead for the client and being on top of things.

I booked an extra day by mistake including an overnight stay at Wadi Rum Enjoy Desert Camp and the only refund I got was $100 and my daily activities paid for in Wadi Rum which was a camel ride, 4x4 jeep adventure, and a short hike with a personal guide.

Keep in mind I paid over $6,000 for my entire trip for 9 days/8 nights which does NOT include the flight. I had sent my flight information in advance of my trip and NO ONE looked at it nor bothered to inform me of the extra day I booked and didn't even bother to refund me. I figured this out in the middle of my trip and had an argument with Samir in the middle of my trip about a refund for the extra day. Seriously, this just made my entire trip less enjoyable. There were a few other issues with Wadi Dana eco-camp sending a local hiking guide when I already had booked my entire trip and my guides through Enjoy Jordan. I mention that in my review from Dana to Feynan.

I would have to say my entire trip was not worth $6,000 and I will not be booking through this site again.

Hotel Reviews
Shams al weibdeh hotel apartment
Amman

I arrived at my hotel around 1:30am- 2am and thought it was comfortable. The guy at the front desk was friendly, took my luggage up to my room and left. The room itself was comfortable. It had a kitchen sink, cups, a small living room with a sofa, tv, and a coffee table. I was only there for a night to sleep so it was fine. I did find a small dead bug on the floor and quickly cleaned that up. The bed was comfortable, the shower was fine. I had hot water and it worked for me. The breakfast the next morning was OK. I didn't eat much. I just had a boiled egg, small pancakes with Nutella spread, and 2 small muffins. They had much more selections and options for breakfast but it just didn't appeal to me.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dead Sea Spa Hotel
Sweimeh

First of all Dead Sea Spa hotel is rated a 4 star hotel. When I arrived to my room, the fabric on the bed frame was completely ripped and torn. Please see pictures. Although the room was large and spacious, the condition of the room was just not a 4 star hotel. The walls were also scuffed. The room looked old and outdated and smelled of smoke. I requested another room with one queen or king sized bed. My room at 2 beds. They gave me a hard time telling me that there were no other rooms available and that they were completed booked for the night. They offered to put the 2 beds together to make it one bed but that wasn't the point. The room was old, outdated, and not in the greatest condition. I knew they weren't completely booked because after some time, they came back to me and said they had another room with a king bed they could switch me to. I told them I wanted to see the room first so they took me to the room and it was in the SAME condition and smelled of smoke. The fabric on the bed frame was ripped and torn like it hasn't been maintained or kept up in years. How the fabric is ripped and torn badly, I have no ideal. I'm sorry but the condition of the bed was not good and if you are a 4 star hotel, the manager or owner should really be embarrassed about the condition of the rooms. I don't know if there were new updated or remodeled rooms in another section of the hotel as it is a very large hotel but the room I stayed in was not a 4 star room. Luckily for the hotel, the short time I had at the Dead Sea was worth it. The hotel, not so much. I don't recommend this hotel.

Authenticity & Character
Location
Great location, a short walk to the Dead Sea
Staff
staff gave me a hard time about wanting to switch rooms to a single bed. Please train your staff for better customer service.
Cleanliness & Comfort
Fabric on bed frame was completely ripped and torn, walls were scuffed and scratched, room smelled of smoke. Please remodel the rooms, it is outdated and condition can be greatly improved.
Dana Guest House
Al Tafileh, Dana

I arrived in the evening and the staff was very kind and brought my luggage down a flight of stairs to my room. The room itself is basic but I don't mind. In the morning, I had an amazing view to look out to over the mountains and I did get hot water for my shower. It's basic, but again, I don't mind. Sometimes the most beautiful things are the most basic and simple. The twin beds were simple and I had extra blankets if needed. I was comfortable and had a good sleep although the tourists in the next room were quite loud. I could hear them for most of the night. There isn't much insulation between rooms so you might hear your neighbors. Since I traveled alone, I chose to eat outside on the patio/deck which I enjoyed. The dinner was great, a buffet of real authentic local dinner consisting of fish, vegetables, and rice. In the morning, I had breakfast in the dining area of boiled eggs, a bagel type bread, and Arabic tea which I love very much! The only issue I had is that for some reason, the hotel sent a local hiking guide named Mohammad to meet me in the morning for my hike to Feynan but I had booked everything (all my guides) through Enjoy Jordan. I had spoke to my guide the day before (his name is also Mohammad) and we agreed to meet at 9am in the morning. Since the hotel sent a local guide also named Mohammad, he arrived at 8:30am and I assumed this was the same guide I spoke to the day before but it was the wrong guide. I left with the wrong guide who also spoke very little English as I figured out 1/4 way into our hike. This caused a big miscommunication and misunderstanding that should have been sorted out and cleared up before I left for my hike. Just wanted to bring this up.

Authenticity & Character
Simple and basic which I appreciated.
Location
Amazing views of the mountains and scenery
Staff
Cleanliness & Comfort
Beds were comfortable, clean and basic which I enjoyed. I got hot water for my shower.
Movable camp

I went on a 4 day hike staying in a movable tent with a mattress and blankets. My guide, driver, and chef were great. The dinner was amazing. The lunch could have been slightly better, and there is room for improvement but the authentic Bedouin dinner prepared by the chef was excellent. After a long day of hiking, there is nothing better than good authentic comfort food! The tent was comfortable and I was warm. The tea and sweets were perfect as snacks.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Feynan Eco Lodge
Dana, Feynan

This was such a unique and interesting experience. I enjoyed it very much even though I only stayed one night and left in the morning. I read some reviews where other tourists thought the value did not match up to the experience and the money they paid. I'd like to offer a different viewpoint. The whole point of the Eco Lodge is to EXPERIENCE the beauty of the stars, the beauty of the scenery, of the room with just the flicker of candle lights without the need for technology, TV, cell phones, etc... That is why there are no outlets in the rooms and no electricity besides the bathroom!! However, if you need to charge your cell phone, there are outlets in the lobby. So what if I paid a lot more money than a typical hotel that offers a TV, outlets, technology, bars, multiple activities, entertainment, etc.. that Feynan Eco Lodge may not? For people who want these things, then you shouldn't be staying at Feynan Eco Lodge and you are missing the point. There is nothing quite like walking around the hotel with just lanterns lighted by candles, having dinner with only candle light, your rooms lighted with candle light, watching the stars at night, WITHOUT cell phones, TV, technology, and any distractions. It was magical for me and I enjoyed it. I see the beauty and simplicity in things that other people who are dependent on technology and external sources of entertainment don't. The food was great. I enjoyed dinner and breakfast very much. The hotel was clean. I read reviews where some tourists mentioned there were trash everywhere and lots of stray cats, but that was not my experience. There were a few stray kittens but not many I saw. Overall, I highly recommend Feynan Eco Lodge. Perhaps you'll connect with your soul on a deeper level after your experience at the Eco Lodge.

Authenticity & Character
Very unique and enjoyable experience.
Location
Staff
Very friendly
Cleanliness & Comfort
The Eco Lodge and room was very clean, I LOVED the candle lights. Amazing experience.
Petra Guest House
Wadi Musa

There was a mixup with my hotel and my itinerary listed Petra moon hotel whereas my confirmation letter listed Petra Guest house which is why I ended up at the Petra Moon hotel after my hike. Even though I didn't stay at Petra Moon hotel, the front desk was much friendlier here than Petra Moon hotel who was rude to me. I highly recommend Petra Guest House over Petra Moon hotel. The rooms are much more modern, better decorated, and cleaner than Petra moon's rooms which look very outdated and old style. I was told I was the first ever guest in a new room at the Petra Guest House. The room was modern, clean, and very comfortable. I really enjoyed the room. It was nicely decorated and obviously new. The bathroom, the bed, the layout was excellent and very comfortable. I'm glad I was the first ever guest in the room. Plus, the hotel was very busy with tons of tourists which is always a good sign. Plus, the breakfast was EXCELLENT. I really enjoyed the breakfast. It was very good with eggs, pastries, selection of fruits, and much more. Go with Petra Guest House. You won't be disappointed.

Authenticity & Character
Location
Excellent location
Staff
Staff was very friendly and efficient
Cleanliness & Comfort
Room was very modern, clean, and comfortable. nicely decorated.
Enjoy Desert camp
Wadi rum

I didn't get a chance to stay at Enjoy desert camp and am still waiting for a refund. I only stored my luggage in a room while I enjoyed camel riding, 4x4 jeep adventure, and a walk through the desert ending with a beautiful sunset with my guide. My guide was excellent by the way. The room itself seemed comfortable, simple, and spacious even though I didn't stay a night which I wish I did. It would have been nice to star gaze but perhaps another time. I'll have to come back to Wadi Rum

Authenticity & Character
Location
beautiful location in the wadi rum desert.
Staff
At times, it was hard to find someone to help me as I had several activities for the one day I was in wadi rum and it was challenging to find my guides or to find someone who could help me.
Cleanliness & Comfort
Didn't stay a night but the room where I stored my luggage for the time being seemed comfortable.
Activity Reviews
Meet & Assist - Queen Alia Airport
Meet & Assist - Queen Alia Airport
Jordan

It started off well. I was traveling alone by myself. A rep waited for me before immigrations and had a sign with my name. We walked quickly towards immigrations and he told me to wait in the longest line ever. This was late at night that I arrived. He said he would wait for me at the immigrations counter. I saw him as I moved through the long immigrations line and then he just disappeared. I didn't see him anymore. I finally finished going through immigrations and I still didn't see the rep, but had no choice and decided to go down the escalator to get my luggage. I finally saw the rep at the bottom of the escalator, who met me initially. He told me to wait in front of the information/customer service desk and not to move after I got my luggage. After I got my luggage, I waited for what seemed like forever. I was wondering if the rep will ever come back? At this time, it was already late and I was exhausted after a 20 hour flight. It was probably around 12:30am-1am at this time, maybe even later. After what seemed like forever (my guess is 30 minutes or more), I decided to go exchange some currency so I had some Jordanian Dinera on hand for tips. The currency exchange station was right behind the information/customer service desk so I continued to keep an eye out for the rep looking around for him often. After another 15 minutes I would say, another rep comes rushing towards me and apologizes. He takes me up to my driver. The original rep disappeared and I found out later the original rep who met me initially was taking care of another group of tourists (around 15). I understand the rep having to take care of other tourists in a larger group, and even though I am one person, I still paid a lot of money for my trip which included the meet and greet at the airport. I did not appreciate waiting at the airport late at night after 20 hours of flying, exhausted, wanting to go to my hotel to sleep. Did not sit well with me and my trip started off with a bad taste in my mouth. Luckily, my driver Hasan met me with a huge smile and a friendly personality, I totally let go of the experience at the airport!

Quality of Experience
The entire process was not smooth and could be improved significantly.
Guides, Drivers and Staff
The driver was excellent, the rest of the reps who met me at the airport were not.
Transport
Hasan is excellent!
Valleys Hiking And Abseiling ( MUJEB VALLEY- SIQ TRAIL )
Valleys Hiking And Abseiling ( MUJEB VALLEY- SIQ TRAIL )
Jordan

I had so much fun I would go back and do this again! I got lucky because one of the lifeguards told me that the day I went was the last day they were open and that they were going to be closed for 5 days straight. Not sure if this is true, but I'm glad I went when I did. They give you a life jacket which you have to wear no matter how great of a swimmer you are. I highly enjoyed this fun water adventure. It was challenging because you have to climb up rocks,and boulders, hang on to ropes, know how to swim, but the scenery, the gorge, the rocks, and the waterfall at the end was so WORTH it. The only thing is that I wish I had were water sandals or water shoes. I just had my sneakers which is still OK to use, as I had another pair of sneakers with me for the rest of my trip. Water shoes/sandals would be a lot easier. Also, I did pay 10 Dinera to rent a water proof bag to hold my cell phone which is a rip off so bring your own waterproof bag if you want to bring your cell phone to take pictures. Highly recommend it. I love water adventures so this was a highlight of my trip.

Quality of Experience
The scenery, the water adventure was a lot of fun.
Guides, Drivers and Staff
Qais was an excellent lifeguard. Highly recommend him
Transport
My driver Hasan was great
Karak Citadel
Karak Citadel
Jordan

The Dead Sea was amazing but the Kerak Castle experience could have been better. The reason is because I started my sightseeing with a local who was sitting outside the castle and decided to try and be a "guide." He followed me inside and I let him. He started talking about the castle but it was hard to understand him because his English wasn't great. All he did was point out each room to me and I heard bathroom, kitchen, dining room, and that's about it. I didn't really hear the history and the story behind each room. He helped me take some pictures and then at one point he stopped and asked me if I wanted him to continue further and if so, he would then become my guide. I was like that's fine. I know he wanted a tip and I didn't care either way at that point in time. Of course, after I wish I just went on my own to explore the castle. This local man continued to walk through the Castle with me and as his English isn't great, he wasn't much of a guide and didn't explain anything of value to me compared to a "real" guide. At the end, I gave him 5 dinera which was generous considering he wasn't a real guide and was just a local trying to pretend to be a guide in order to get money in the form of tips. He then asked me for 10 dinera, can you believe it?? We were right beside a large group of tourists with a REAL guide (thinking back I should have just signed up with a real guide but my driver didn't mention it and I didn't think about it). I was so tempted to call him out and say out loud that he is not a real guide and he did not deserve 10 dinera. I ignored the man and left on my way. He did not deserve 10 dinera and my driver even told me 5 dinera was generous for the local man. Left a bad taste in my mouth and colored my experience of the Castle. On another note, the restaurant my driver took me to, Kir Heres restaurant was excellent. The food was amazing.

Quality of Experience
Stop the local people from pretending to be a guide just because they want money in the form of tips. They are taking business away from the real guides who actually have knowledge and experience and provide value.
Guides, Drivers and Staff
Transport
Wadi Rum (Full Day)
Wadi Rum (Full Day)
Jordan

I enjoyed my time in Wadi Rum. My guide was great, but in the beginning, it was challenging and a bit difficult to know what was going on. I was asking for my guide once I arrived at Enjoy Desert camp but I didn't really get a straight answer. It wasn't very clear what was going on or what activity I would be going on first. I stored my luggage in a room and some staff told me to go and have lunch first and that afterwards my guide will meet me. The lunch was good and I enjoyed the buffet lunch of chicken, rice and salad. Afterwards, I again asked where is my guide and what activity I should go on first. I am someone who likes things to be organized and likes things to go according to the itinerary as planned. I also respect when I am handed off properly to the right people for my activities. I had 3 activities planned for the day before I rushed to the airport. Luckily, my flight was a red eye flight at 1am the next morning. Finally I went on a camel ride first which I think it just a one time experience for me. I enjoyed the camel ride but my bum hurt :) The 4x4 jeep adventure was so much fun. I really enjoyed it with my guide who was also the driver. He is a young fellow but very knowledgeable and an excellent photographer. He had so many great and creative ideas for taking photos that I ended up with some amazing photos! After the 4x4 jeep adventure, I went on a hike with my guide where we ended up watching the sunset. I wish I had time to spend on night in Wadi Rum to star gaze and enjoy the red desert but another time! Overall, I enjoyed my time at wadi rum and would absolutely go back again.

Quality of Experience
I enjoyed all the activities planned for the day
Food
Guides, Drivers and Staff
The drivers were great. The staff were a bit disorganized and wasn't clear who was actually in charge or who my guide would be.
Transport
Trekking from Dana to Feynan lodge
Trekking from Dana to Feynan lodge
Jordan

The trek didn't start off as planned. I spoke to my Bedouin hiking guide the day before on the phone and his name was Mohammad. His English was pretty good. We planned to meet at 9am to start our trek at Wadi Dana Eco-camp where I was staying overnight. At 8:30am I was informed my hiking guide Mohammad arrived. I was a little surprised because we agreed to meet at 9am the day before. In any case, I hurried and finished packing and brought my luggage up next to the dining area and met my guide Mohammad. My luggage would be transported to Feynan. Before I started the hike, I asked my guide Mohammad if I needed hiking poles. He said no. My hiking poles were in my luggage. We went on our way and started our hike. During our hike, my guide spoke very little and I tried to engage in some conversation with him. I realized somewhere along our hike, there was something wrong. My guide didn't speak much English and he was hiking faster than me. While trying to keep up with him, and going downhill that was fairly steep, I slipped on some gravel/rocks. The fall was pretty bad. I punctured my skin on my left leg and was bleeding. My left thigh was completely bruised and my left arm was scraped up. At this point, I was really frustrated. I didn't have my first aid kid with me and my guide who didn't speak much English did not have a first aid kid with him either. He didn't have any antibiotic ointment or bandages. All he had was a thin white wrap that I used to wrap my leg in where my skin was punctured pretty badly. I wasn't sure if I wanted to continue hiking as it was a pretty bad fall. I heard him take a phone call and wasn't sure who he was talking to. It turns out I went with the wrong guide! Both guides were named Mohammad and for some reason, the staff at Wadi Dana Eco-camp where I stayed the night before called a local hiking guide in the area to meet me. I'm really not sure why as I booked everything all inclusive with Enjoy Jordan. There was no communication between anyone at Enjoy Jordan or the staff at Wadi Dana Eco-camp. I felt this could have been totally avoided and I wouldn't have ended up leaving with the wrong hiking guide. In any case, I continued to walk slowly after being injured on my fall. My guide found a study enough branch that I could use as a pole to guide me on my trek. My hiking guide and I walked just a little bit further to meet my real guide at a location on the trail. While waiting for my real guide, I was just frustrated because this whole situation could have been avoided in the first place. My real guide who spoke better English showed up with his truck and my luggage at the meeting point. Once I had my luggage, I cleaned up, and put on antibiotic ointment and bandages. My real guide offered me this bread (I forgot the name). It was bread most Jordanians eat for breakfast. It was SO GOOD. I think that made up for the fall and the wrong guide. Afterwards, I decided I was OK to continue on my hike to Feynan. I made sure I walked slowly and checked on my injuries along the way. Along the hike, I really enjoyed the scenery and my guide and I met up with a young shepherd, herding his goats and sheep. We also met up with another group of hikers (3 french hikers, a French Jordanian hiking guide, and a Bedouin guide) along the way which was nice. With several breaks along the way and a cup of Arabic tea, we arrived at Feynan Eco Lodge. The day didn't start out great but it sure ended great. I didn't let a fall ruin my hike and I enjoyed the journey from Dana to Feynan.

Quality of Experience
My hiking guide Mohammad Daifalla was excellent
Food
Guides, Drivers and Staff
Transport
Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Dec 01, 2022

Dear Ali
Thank you so much for the time you took, to make a detailed feed back . highly apprecitaed , and surely would help us enhance our services, by following your valuable notes and remarks,

I would like to apologize for any inconvenience occured during your trip , i think there was miscummunication (From My Side), due to the lack of WI FI Signal during your hike from Dana to Petra.

I deeply apologize again for any uninteded fail, and i would really wish to have the chance to make it up to you through any future trip .

Wish you all the best
Be well and safe.

Samir

Seamless Colombia experience!
Colombia | Nov 16 - Nov 25, 2022

Celeste
Celeste H.
Tustin, CA | Reviewed on Nov 26, 2022
Our trip to Colombia was incredible!!! Our itinerary included Medellin, Pereira and Cartagena. Right from the get go Margarita was attentive, available to answer my questions quickly and listened carefully to the needs I communicated for our trip. She crafted an amazing itinerary for my son (6 years old) and I , which ended up including all of the highlights I asked for plus some extra kid-friendly activities she took initiative to recommend (Explora Park in Medellin and Coconut Beard... Read more

Our trip to Colombia was incredible!!! Our itinerary included Medellin, Pereira and Cartagena. Right from the get go Margarita was attentive, available to answer my questions quickly and listened carefully to the needs I communicated for our trip. She crafted an amazing itinerary for my son (6 years old) and I , which ended up including all of the highlights I asked for plus some extra kid-friendly activities she took initiative to recommend (Explora Park in Medellin and Coconut Beard Pirate Game in Cartagena). My son has Autism and this was our first adventure abroad together so I wanted to ensure we had a solid plan and support while traveling. I couldn’t have asked for a better experience or supportive team! Not only was the planning seamless (KimKim software is incredibly user friendly and centralizes every detail you need), but while we were traveling we could communicate directly with Margarita and our local guides via WhatsApp with any questions and concerns. This was a nice bonus for me traveling solo with my son, knowing I had others to depend on. I requested smaller boutique style hotels with more of a local feel for accommodation. Loved each one (Hotel Quinta Ladera, Hotel Sazagua, Hotel Casa Don Luis by Faranda). The pace of our trip was perfect, with a good balance of excursions and downtime, flights that were at reasonable hours (with seats in the front of the plane!), safe drivers, and dependable flexible guides. We had Manuela in Medellin, Guillermo in Pereira and Carlos in Cartagena, all of whom were incredible with my son always playful, attentive and patient. The level of attentiveness of this tour company is above and beyond. They check in with you, they are available when you need something and take the time to add personal touches. Like nothing I’ve ever experienced traveling in the past. Definitely amazing value and service for the price point. Will definitely use Kim Kim in the future and highly recommend it - so grateful!

Local specialist: Margarita Moreno
Margarita
Margarita Moreno
Local specialist in Bogota | Replied on Dec 26, 2022

Celeste, Thank you so much for these words and for highlighting our work.
We love creating moments and experiences that you can remember forever.
Thanks for recognizing the team and allowing us to be part of this memorable experience.
You and your son always will be more than welcome.

And now we know a part of Colombia will be in your hearts. 🇨🇴

Gracias,
Margarita

Amazing Peru!!!!!!!!!
Peru | Nov 15 - Nov 21, 2022

S
sue n.
West Chicago, IL | Reviewed on Nov 26, 2022
My husband and i just came back from a weeklong and activities-filled vacation from Peru. I could not be more thankful that we went along with Martina's agency. Being busy all the time-she has really been my brain throughout this trip. She created a trip for me, and my husband based on our likes, and it was perfect! Huge shoutout to the rest of her team. Gwen was always one step ahead of us in terms of our day-to-day activities. our drivers and guides were absolutely wonderful. We couldn't... Read more

My husband and i just came back from a weeklong and activities-filled vacation from Peru. I could not be more thankful that we went along with Martina's agency. Being busy all the time-she has really been my brain throughout this trip. She created a trip for me, and my husband based on our likes, and it was perfect! Huge shoutout to the rest of her team. Gwen was always one step ahead of us in terms of our day-to-day activities. our drivers and guides were absolutely wonderful. We couldn't ask for more. Yuri and Yefry ,Juan Carlos and Percy -they were all professional and knowledgeable. Special mention to both Angel and Edgar-they were there during my toughest time battling through altitude sickness and they went above and beyond to take care of me. Even my husband said that they looked and sounded really concerned for my wellbeing.
With that being said, Cusco was wonderful. A very clean city, I might add. Machu Picchu was extraordinary. But i really enjoyed Palcoyo Mountain. If not for the harsh condition up there, i could've have stayed there all day. Peru is beautiful. We can't wait to go back!!!! Martina, expect am email from me one of these days. We'll do this again!!!!!!!!!!!

Hotel Reviews
Llipimpac Guesthouse
Cusco

A very quaint hotel in the middle of bustling Cusco, you instantly feel at home and relaxed in this hotel. The front desk person-i forgot his name is just oh so respectful and charming. They take good care of the place.

Location
Sol Natura Hotel
Ollantaytambo

I like the hotel set up..They have some sort of indoor garden/oasis in the middle of the hotel, surrounding the rooms. Rooms were big enough and clean. Just a tad bit noisy since our room was right by the entrance and we can hear conversations when people walk by our room but when nighttime comes, it's really quiet Good location too--right across good restaurants and walkable train station.

Casa Vivencial Raqchi homestay

Very authentic Peruvian stay with the local family. Obviously, the comfort is not the same with the hotel but one night of immersing yourself with the locals and they are embracing you and welcoming you to their home--it's an experience in itself.

Casa Vivencial Llachon Homestay Ruben
Puno

Loaction is very good. Overlooking Lake Titicaca. Another first-hand experience with a Peruvian family. They helped me get tucked in bed as this was when i got really sick with altitude sickness. Room was comfortable enough. We just didn't have any hot water for the shower.

Activity Reviews
City Tour Cusco
City Tour Cusco
Cusco

Cusco is surprisingly very clean. I loved all the architectural design. It's a bustling city but still relaxing..

Ollantaytambo - Aguas Calientes - Machu Picchu - Cusco
Ollantaytambo - Aguas Calientes - Machu Picchu - Cusco
Ollantaytambo

Amazing structure of Machu Picchu--just amazed as how intact it is despite hundreds of years that has passed. and how the people brought all those rocks on top -surrounded by the Andes Mountain is beyond my comprehension. It is a legitimate wonder of the world.

Palcoyo excursion
Palcoyo excursion
Cusco

Now this is what i call a marvel...I've seen mountains but not colorful mountains. I would want to go back if i can. I just can't stop appreciating how wonderful it really is. I got sick with altitude sickness, but it was really worth it.

Activites at Llachon, Lake Titicaca : Uros, Textile Workshop and Hiking
Activites at Llachon, Lake Titicaca : Uros, Textile Workshop and Hiking
Llachon

Another amazing day with the floating villages. Very ingenious of using totoro reeds to build a floating village. How cool is that? Looking at those people--i didn't see any stress in their faces. Do they even know what stress is? They just looked very content in how they live their lives. It was just relaxing sitting with them and just looking at how calm and content they looked.

Local specialist: Martina Capel
Martina
Martina Capel
Local specialist in France | Replied on Nov 26, 2022

Dear Sue,

Thank you so much for this amazing feedback !

I can see that you fell in love with Peru - I absolutely understand :) I'll be there for you whenever you want to discover some more regions of our beautiful country.

In the meantime I wish you a good re-adaptation to daily life and a happy holiday season coming up.
Warm regards,
Martina

Yenyi and Jessica were amazing! My mom and I ...
Costa Rica | Nov 16 - Nov 25, 2022

Monica
Monica F.
Florence, TX | Reviewed on Nov 26, 2022
Yenyi and Jessica were amazing! My mom and I planned this trip back in 2020. They checked in with us consistently until we were able to book again. The communication was fantastic, activities were perfect and the private transportation was just what we needed. My mom and I are extremely happy with all the accommodations they made for us. Everything was so thought out and planned great, We were able to participate in activities but also have private time to explore ourselves! Highly recommend... Read more

Yenyi and Jessica were amazing! My mom and I planned this trip back in 2020. They checked in with us consistently until we were able to book again. The communication was fantastic, activities were perfect and the private transportation was just what we needed. My mom and I are extremely happy with all the accommodations they made for us. Everything was so thought out and planned great, We were able to participate in activities but also have private time to explore ourselves! Highly recommend and will be using them again!!

Hotel Reviews
Karahé Beach Hotel
Manuel Antonio

The room was clean and perfect for my mom and I. The exclusive beach access was wonderful, it is a bit of a hike up to your rooms. But Costa Rica is very hilly. Service was wonderful and anytime we needed a taxi they would call and get one to us quickly.

Authenticity & Character
Location
The beach access
Staff
Cleanliness & Comfort
AC is not very common, the room kind of smelled wet when we entered.
Hotel & Spa Poco a Poco
Monteverde

Fantastic hotel. Very clean and aesthetically pleasing. Beds were soft and towels were soft, I would definitely stay here again.

Authenticity & Character
Location
Right next to town.
Staff
Cleanliness & Comfort
Activity Reviews
Traditional Cooking Class with Dinner
Traditional Cooking Class with Dinner
Arenal/La Fortuna

This was a very personal and delicious meal. My mom and I got a private lesson and our chef was very personal. She made us feel right at home! She also sent us the recipe to make! Loved it

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Children's Eternal Rainforest Night Walk
Children's Eternal Rainforest Night Walk
Monteverde

It was very very dark. I think I underestimated nature at night, but the guide was helpful. I don’t think I would’ve spotted any of the animals without him. We got to see a snake and birds. The hike was easy and our guide was very knowledgeable!

Quality of Experience
This is a great way to see sleeping birds
Guides, Drivers and Staff
The guide and driver were timely
Transport
Arenal Volcano Hike & Tabacon Hot Springs & Meal
Arenal Volcano Hike & Tabacon Hot Springs & Meal
Arenal/La Fortuna

I definitely recommend not skipping this event. The hike was fantastic, the Hot Springs were perfectly warm. We got to experience them in the evening followed by a dinner.

Quality of Experience
The Hot Springs were fantastic
Food
Guides, Drivers and Staff
Knowledgeable about plants and animals
Transport
Local specialist: Yenyi Fu

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