Kimkim Trip Reviews

4.8
Based on 20,223 ratings
Read 20,223 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

16 Day Greece - Italy
Greece | Oct 27 - Nov 11, 2023

Michael
Michael E.
Jacksonville, FL | Reviewed on Nov 13, 2023
I hope I do this justice with my lack of written skills. We loved our trip. I have always planned my own travels, even international. This was my first time using any kind of travel service including kimkim.com. All I can say is that it was fabulous. The planning was an easy interactive process between us and our specialist Rebecca Skevakis. Deposits and final payment was handled online and very easy. We received a very comprehensive trip app that had all our information to include... Read more

I hope I do this justice with my lack of written skills. We loved our trip. I have always planned my own travels, even international. This was my first time using any kind of travel service including kimkim.com. All I can say is that it was fabulous. The planning was an easy interactive process between us and our specialist Rebecca Skevakis.

Deposits and final payment was handled online and very easy. We received a very comprehensive trip app that had all our information to include city guides, tickets for planes, trains and activities. All of the transfers were by private car and everyone was on time, and we had several.

We started by arriving in Athens Greece, we were met by a representative who gave us an overview of how things worked, along with a nice gift of goodies. After this we left on our flight to Santorini. There our driver met us and drove us to out hotel. We had several wonderful events; half day on a catamaran sailboat visiting sites around the caldera with wonderful service and food. We did a Sights and Wine tour and Lazarus was a fantastic and intensely knowledgeable guide. He has a very genuine love of Thira and its history. The food and wine on this trip was more than we had expected, very top notch. There was also included a detailed hike guide to go along the cliff side trail between Fira and Oia, we had this planned in our travels but decided to use the time to see more of Oia.

Our trip took us to Athens next where we had a great guided tour of the Acropolis, our Guide Nicholas was not only knowlable but has spent most of his career involved in the restorations. The Acropolis is a sight as the sun sets.

A highlight was a trip out to Delphi, it is a long trip there and back but our guide and driver was very knowalgable. The ruins were breathtaking and we had a nice meal afterwards before the return trip.

After our speedy Athen nights it was off to Italy for a week. Again the transfers to the airport and hotels were flawless. The trip app updates automatically with flight information and gate updates. We arrive and Naples and our driver Pasquale was there to meet us. We drove to Pompeii for another guided tour, our guide was a wealth of knowledge and very entertaining. Pasqual drove us on to our hotel in Sorrento pointing out history and sights along the way.

Our Sorrento leg as was dampened a bit by some rain and wind which canceled our ferry to Capri but the next day it was perfect. Ferry company did not make the change very easy, this is the one and only negative of the trip, a small one in the bid scheme of things.

Off to Revello for a couple of nights, our driver once again was Pasquale. We made the drive along the Amalfi coast road with a short unplanned stop to see some of Positano. This was unplanned but Pasquale was nice enough to make it work out. We did not have any pre planned activities in Ravello but used the city guide provided in the trip App to find places to eat and see. The Villa Rufolo and Cimbrone are the must see sights. One day we also walked down to Amalfi from Ravello, about and hour and a half with our stops to take pictures. We opted to take a taxi back, wimps I know!

Finally it was time to start our journey home. The drive from Ravello to the Naples train station was by our favorite, Pasquale. It was nice having the same drive for all these transfers. It was the same in Santorini and Athens, the drivers were the same for arrival and departure.

The high speed train between Naples and Rome was nice and out transfer to our hotel by the Rome airport was uneventful. We had seen Rome on other trips so as we like to do we stay at a hotel at the airport to allow for a less hectic departure day.

I highly recommend kimkim for your travels. I was apprehensive because I thought I was always saving lots of money doing it all on my own. Well I am here to tell you the extra paid for the services is not terrible and worth every penny for two reasons. One, the headache of getting from airport or train station to hotels or between cites is a time saver because it is all taken care of. There is know searching for a taxi or bus, waiting in long lines, guessing if the taxi is charging too much. Second the communication between us and Rebecca our travel specialist was so nice, its concierge service for the entire trip.

Local specialist: Rebecca Skevaki
Rebecca
Rebecca Skevaki
Local specialist in Greece | Replied on Nov 14, 2023

Dear Michael,
Thank you so much for this 5-star, detailed and wonderful review!
It was my pleasure working with you on planning your trip to Greece and Italy and you also contributed with your kind and great communication, making the process easy for me to ensure a seamless and memorable experience for you.
I’m so happy to hear that you enjoyed everything and that we met your expectations.
Looking forward to working with you again in the future and welcoming you back to Greece soon !
Till then, take care,
Rebecca and the GrecianLux Team

Outstanding planning, gorgeous trip!
Greece | Oct 21 - Nov 11, 2023

Sue
Sue S.
San Jose, CA | Reviewed on Nov 13, 2023
We are independent travelers who like to rent a car and explore on our own, as well as stay in a variety of hotels (on beaches, in towns, etc.). Amalia was superb! She gave us just what we wanted, and was especially knowledgeable about what was closing down at the time we traveled (late October/November), which was instrumental as we planned our adventures. The lists of activity and sightseeing options Kim Kim and Amalia gave us were wonderful, as were the recommended restaurants in each... Read more

We are independent travelers who like to rent a car and explore on our own, as well as stay in a variety of hotels (on beaches, in towns, etc.). Amalia was superb! She gave us just what we wanted, and was especially knowledgeable about what was closing down at the time we traveled (late October/November), which was instrumental as we planned our adventures. The lists of activity and sightseeing options Kim Kim and Amalia gave us were wonderful, as were the recommended restaurants in each place we stayed! Will definitely use Kim Kim again, and highly recommend Amalia! (She was also a lot of fun to correspond with during planning—and is from exquisite Crete herself!)

Local specialist: Amalia Symvoulidou
Amalia
Amalia Symvoulidou
Local specialist in Athens, Greece | Replied on Nov 14, 2023

Dear Sue,

I cannot thank you enough for this amazing review! I'm very glad to hear that you had such a fantastic trip.

You've been wonderful during the whole planning process and it was truly my pleasure to assist you in making this trip a reality.

Crete holds a special place in my heart, and I'm glad I could share my passion for this island with you :)

Can't wait to plan your next Greek adventure!
Until then I'm wishing you all the best and of course, many more safe and memorable travels!
Amalia

After a rocky start with a sandstorm preventi...
Morocco | Oct 22 - Nov 4, 2023

Donna
Donna H.
Bermuda | Reviewed on Nov 13, 2023
After a rocky start with a sandstorm preventing us landing in Casablanca and being diverted to Marrakesh and a 4 hour bus ride back to Casablanca, our trip was wonderful from there on in.
Our accommodations were top class, and the staff very friendly.
The choice of activities from the cooking class to the camel ride and the hot air balloon ride were excellent.
Our dining experiences were also wonderful
Our guides Kamal, Kamal ,Volubilis, Abdul Salaam ( forgive me if I have forgotten...
Read more

After a rocky start with a sandstorm preventing us landing in Casablanca and being diverted to Marrakesh and a 4 hour bus ride back to Casablanca, our trip was wonderful from there on in.
Our accommodations were top class, and the staff very friendly.
The choice of activities from the cooking class to the camel ride and the hot air balloon ride were excellent.
Our dining experiences were also wonderful
Our guides Kamal, Kamal ,Volubilis, Abdul Salaam ( forgive me if I have forgotten anyone) were first class and very knowledgeable about the history and culture of the towns they guided us through.
Finally, a HUGE shout out to our driver Abdo Ansari, who kept us safe, and drove very carefully for the amount of time we spent on the road and getting us to our destinations without any hiccups. He certainly has made friends for life with the Bermuda posse.

Regards,
Donna Hendrickson

Hotel Review
Riad Semlalia
Fès

Great friendly staff

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hassan II Mosque
Hassan II Mosque
Morocco

Very beautiful mosque

Quality of Experience
Guides, Drivers and Staff
Tour Marrakech with a private guide
Tour Marrakech with a private guide
Marrakesh

Tour guide was very knowledgeable

Quality of Experience
Guides, Drivers and Staff
Visit to the Majorelle Gardens
Visit to the Majorelle Gardens
Marrakesh

Beautiful gardens

Quality of Experience
From Fes to Merzouga via the Atlas Mountains (Ifrane, Azrou and Zaida)
From Fes to Merzouga via the Atlas Mountains (Ifrane, Azrou and Zaida)
Morocco

wonderful scenery driving through the Atlas Mountains

Quality of Experience
Guides, Drivers and Staff
Transport
Abdu is an excellent driver
Food Tour
Food Tour
Marrakesh

Great experience eating the street food

Quality of Experience
Guides, Drivers and Staff
Cooking Class
Cooking Class
Morocco

LFun experience

Food
the tajine as a gift
Guides, Drivers and Staff
Camel Trek into a Luxury Sahara Camp
Camel Trek into a Luxury Sahara Camp
Morocco
Quality of Experience
Food
the deserts
Guides, Drivers and Staff
Transport
The balloon ride was breath taking
Local specialist: Megan Lower

An unforgettable family adventure
Iceland | Nov 5 - Nov 11, 2023

Kara
Kara D.
Madison, NJ | Reviewed on Nov 13, 2023
Iceland exceeded all our expectations. Gummi understood our desire to have an adventure-packed family vacation. He packed our days with unforgettable sights, hikes and tours. The google map links were perfect to keep us on track and his recommendations for times at each location kept us on track to ensure we didn't miss anything. The restaurant recommendations were a great mix of Icelandic cuisine and American favorites for the teenagers. Our favorite part was the Katla ice cave tour. ... Read more

Iceland exceeded all our expectations. Gummi understood our desire to have an adventure-packed family vacation. He packed our days with unforgettable sights, hikes and tours. The google map links were perfect to keep us on track and his recommendations for times at each location kept us on track to ensure we didn't miss anything. The restaurant recommendations were a great mix of Icelandic cuisine and American favorites for the teenagers. Our favorite part was the Katla ice cave tour. We strapped on our crampons and were mesmerized by the blue hues and natural ice formations. We took ATVs on the beautiful black sand beach near the Myrdalsjokull glacier. We rode snowmobiles on the Langjokull glacier. Gummi even ordered up the most spectacular Northern Lights show! It was everything we hoped for.

Hotel Reviews
Fosshótel Reykholt
Reykholt

Excellent modern hotel. We had two rooms to accommodate our two teenage boys.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Great duvets!
Fosshotel Baron
Reykjavík

Lovely modern hotel in great location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The lighting in the room and location of the outlets could be improved. Our room had two small beds vs. a queen bed.
Fosshotel Stykkishólmur
Stykkishólmur

Lovely modern hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Smyrlabjorg
Höfn

Very quaint and charming. Very spacious room for the 4 of us. The staff are very friendly and accommodating. The wifi wasn't great but we were too busy looking for the northern lights to care. Also there is no elevator so better bring your best viking to lift the bags.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The bed was extremely spacious.
Hotel Katla by Keahotels
Vík

Modern hotel. Our rooms were close by reception which was convenient.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Stracta Hotel
Hella

A charming hotel. Our rooms required us to walk outside so it felt more like a motel. Our TV wasn't working but the front desk person came immediately and fixed it. We're awaiting resolution on a room discrepancy.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
A single room is quite tight. It was too small for 4 people.
Activity Reviews
ATV to the Black Beach and Plane Wreck
ATV to the Black Beach and Plane Wreck
Iceland

The scenery was stunning. Seeing the plane wreck is another interesting part of history. And noting Justin Bieber filmed on it was interesting for the kids.

Quality of Experience
Going over sand, through streams and on the actual road create exciting experiences.
Guides, Drivers and Staff
Transport
There was no transport
Katla Ice Cave
Katla Ice Cave
Iceland

Our guide Siggi was amazing. He shared his personal experiences and explained the geography and science behind the ice cave and the Katla glacier. You could tell he absolutely loves his job. He sang, joined our family photos and had great energy.

Quality of Experience
The scenery and ice formations are stunning. And the science behind their creation is interesting. It's also very precarious!
Guides, Drivers and Staff
Siggi was an expert and very funny.
Transport
The transport was fine. The music is fun
The Secret Lagoon
The Secret Lagoon
Iceland

A relaxing geothermal experience in a modest setting.

Quality of Experience
Guides, Drivers and Staff
Transport
Langjokull glacier snowmobiling
Langjokull glacier snowmobiling
Iceland

Very well organized. The staff were extremely friendly. They took our pictures and helped us get back on the trail.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist:
G
Guðmundur P.
Iceland | Replied on Nov 15, 2023

Thank you so much for the nice review Kara!
I'm so happy to read it and to see you and your family had such a wonderful time in Iceland! :)
I hope you'll all be coming back soon!

Gummi

We had a wonderful, memorable trip to Colombi...
Colombia | Nov 4 - Nov 11, 2023

R
Rachel A.
Darien, IL | Reviewed on Nov 12, 2023
We had a wonderful, memorable trip to Colombia focused on Medellin and the surrounding area. Margoth and her team checked in with us throughout the stay and made sure things went smoothly. When an airline maintenance issue caused us to miss our connection to Colombia we easily communicated to make sure our pick up at the airport was adjusted. The lodgings were well chosen for us. This was our first time in Colombia and thanks to our guide Diego and the great driving of Yiovanny we had a... Read more

We had a wonderful, memorable trip to Colombia focused on Medellin and the surrounding area. Margoth and her team checked in with us throughout the stay and made sure things went smoothly. When an airline maintenance issue caused us to miss our connection to Colombia we easily communicated to make sure our pick up at the airport was adjusted. The lodgings were well chosen for us. This was our first time in Colombia and thanks to our guide Diego and the great driving of Yiovanny we had a remarkable trip. They made sure we could stop and try local foods on our excursions and see things along the way to our destinations. They were always right on time and the communication was perfect. Diego is deeply knowledgable about the area and his exuberance for Medellin as a local is contagious. We didn't want to leave Colombia-- every experience was perfect!

Activity Review
City Tour of Medellín Highlights (with Local Market and Comuna 13)
City Tour of Medellín Highlights (with Local Market and Comuna 13)
Medellín
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Margoth Rico
Margoth
Margoth Rico
Local specialist in Bogota | Replied on Nov 12, 2023

Dear Rachel,
It was amazing to have you and Anna in Colombia, and thank you for making us a part of your trip to Colombia! We will share your comments with the team, and with Diego and Yiovanny, and we are very happy to hear that you had a great time! Thank you very much for leaving a review and we look forward to welcoming you back to Colombia in the future.

Our very Best Wishes,
Margoth and The Aracanto Team

I will definitely Work woth kimkim again to p...
Portugal | Oct 25 - Nov 4, 2023

Leslie
Leslie W.
Atlanta, GA | Reviewed on Nov 12, 2023

I will definitely Work woth kimkim again to plan my trip.
The professionalism, patience, knowledge, humor and kindness of every tour guide was among the best I have experienced throughout many travel experiences.

Local specialist: João Daniel
João
João Daniel
Local specialist in Lisbon | Replied on Nov 13, 2023

Thank you Leslie, we are glad you liked it :)
I'm sharing your review with everyone - they'll be happy to read your words.
See you soon.

Bianca booked our honeymoon perfectly! We had...
South Africa | Oct 31 - Nov 10, 2023

J
Jessica E.
Panama City, FL | Reviewed on Nov 12, 2023
Bianca booked our honeymoon perfectly! We had a wonderful mix of relaxation and adventure and were set up with a great tour guide who was able to move things around when one of our bookings was cancelled due to weather. Would definitely recommend Bianca if you want to make planning easier for yourself! Read more

Bianca booked our honeymoon perfectly! We had a wonderful mix of relaxation and adventure and were set up with a great tour guide who was able to move things around when one of our bookings was cancelled due to weather. Would definitely recommend Bianca if you want to make planning easier for yourself!

Hotel Reviews
Simbavati Amani
Hoedspruit
Authenticity & Character
Location
Staff
All the staff were fantastic
Cleanliness & Comfort
L'Ermitage Franschhoek Château & Villas
Franschhoek, Western Cape
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Victoria & Alfred Hotel
Cape Town
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Bianca Gersbach
Bianca
Bianca Gersbach
Local specialist in Cape Town, South Africa | Replied on Nov 15, 2023

Dear Jessica & Aalap

Thank you so much for the wonderful feedback and for the opportunity I had to and trusting me to plan your honeymoon.

So grateful that you had a good time and that you were able to spend your Honeymoon in our beautiful country.

We hope to welcome you back to South Africa one day for a 2nd honeymoon :)

Himchal Mountains & Amritsar
India | Oct 27 - Nov 5, 2023

A
Alice C.
United Kingdom | Reviewed on Nov 12, 2023
Ravi and the team from Active India organised a fantastic trip for my partner and I. He suggested a variety of itineraries based on our dates/interests and was able to personalise the trip to exactly what we wanted, ensuring that everywhere we stayed was LGBT friendly. He was very responsive both before and during our trip. The trip ran very smoothly throughout allowing us to do both sightseeing and trekking across a wide area of India. Mr Kewal (driver) was very reliable and ensured we were... Read more

Ravi and the team from Active India organised a fantastic trip for my partner and I. He suggested a variety of itineraries based on our dates/interests and was able to personalise the trip to exactly what we wanted, ensuring that everywhere we stayed was LGBT friendly. He was very responsive both before and during our trip. The trip ran very smoothly throughout allowing us to do both sightseeing and trekking across a wide area of India. Mr Kewal (driver) was very reliable and ensured we were comfortable during our journeys and all our guides were extremely knowledgeable and friendly, particularly Priya in Amritsar. We would definitely recommend booking with Active India if you want a stress-free, memorable trip!

Local specialist: Ravi Tickoo
Ravi
Ravi Tickoo
Local specialist in New Delhi | Replied on Nov 13, 2023

Dear Alice
Namaste!
Thank you so much for your reviews. we are happy to hear you and your partner had a nice and enjoyable trip to India. It has been an equally great pleasure for us to craft and plan a short but multi-activity itinerary covering the best of region has to offer.

Your, travel experience and flexibility before and during the trip have made it an easy and rewarding experience for me and my team.

we look forward to welcoming you again in India for another adventure,

Best Regards,

Ravi Tickoo & Team Active India

Great time in the lowlands
The Netherlands | Oct 31 - Nov 5, 2023

Susan
Susan N.
Newark, NJ | Reviewed on Nov 12, 2023
Mieke did a great job planning our trip and answering all of our many questions quickly. We had a wonderful time in The Netherlands despite the rain! Our hotels were perfectly located and we walked everywhere. Alex our walking guide and Maarten our driver were pleasant and very knowledgeable. Unfortunately we cut them both a little short because of the pouring rain. Thanks so much for your great work. Read more

Mieke did a great job planning our trip and answering all of our many questions quickly. We had a wonderful time in The Netherlands despite the rain! Our hotels were perfectly located and we walked everywhere. Alex our walking guide and Maarten our driver were pleasant and very knowledgeable. Unfortunately we cut them both a little short because of the pouring rain. Thanks so much for your great work.

Hotel Reviews
Hotel van Walsum
Rotterdam

Comfortable hotel. Very pleasant staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Singel hotel
Amsterdam

Small and quaint. Good location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Amsterdam - Day trip to Volendam, Edam and Alkmaar
Amsterdam - Day trip to Volendam, Edam and Alkmaar
Amsterdam

Maarten was great. We loved the cheese factory tour and the cows! We did cut the trip short because or the downpour of rain.

Quality of Experience
Guides, Drivers and Staff
Transport
Public transport pass Amsterdam
Public transport pass Amsterdam
The Netherlands
Quality of Experience
Amsterdam - Private guided historic city walk
Amsterdam - Private guided historic city walk
The Netherlands
Quality of Experience
Guides, Drivers and Staff
Local specialist: Mieke Arendsen
Mieke
Mieke Arendsen
Local specialist in The Netherlands | Replied on Nov 12, 2023

Dear Susan, thank you for your kind words! You id have your share of bad weather during your trip... but I am glad you have enjoyed nevertheless. It's always a bit unpredictable here, and can change quickly. Thank you for your flexibility! We loved hosting your trip for you.
Wishing you all the best,
Mieke

Unforgettable Nepal trip to cherish.
Nepal | Nov 5 - Nov 11, 2023

Annette
Annette M.
the United Arab Emirates | Reviewed on Nov 12, 2023

It was an unforgettable Nepal trip. The communication, planning, support, service and expertise were second to none. Kripa, Susmita, Tendu and his brother and brother-in-law, our city guide in Kathmandu, all the drivers were all such good people. The trip itself was well thought through for our needs and expectations. The accommodation in the teahouses and hotels were well planned. And we even got a momento! How thoughtful is that. Thank you for all the effort and friendliness. Wishing you everything of the best.

Local specialist: Kripa Sunuwar

Great trip planning and support
Japan | Oct 30 - Nov 11, 2023

A
Ajay M.
United Kingdom | Reviewed on Nov 12, 2023
We are really pleased with our experience using Kim Kim for our trip to Japan. The service was quick and really helpful in making for a memorable trip.
Fei was prompt and professional, even helping us with further recommendations whilst we were out on the trip at short notice.
Would not hesitate to recommend the service to friends and family! And we would use again!
Read more

We are really pleased with our experience using Kim Kim for our trip to Japan. The service was quick and really helpful in making for a memorable trip.
Fei was prompt and professional, even helping us with further recommendations whilst we were out on the trip at short notice.
Would not hesitate to recommend the service to friends and family! And we would use again!

Hotel Reviews
Shin-Osaka Esaka Tokyu REI Hotel
Osaka
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hakone Miyanoshita Myojokan
Hakone
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sotetsu Fresa Inn Kyoto-Shijokarasuma
Kyoto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Knot Tokyo Shinjuku
Tokyo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Osaka Cooking Class
Osaka Cooking Class
Osaka
Quality of Experience
Guides, Drivers and Staff
Transport
Half  Day My CUPNOODLES Factory
Half Day My CUPNOODLES Factory
Osaka
Quality of Experience
Guides, Drivers and Staff
Full Day Nara City Tour, Overnight in Osaka
Full Day Nara City Tour, Overnight in Osaka
Japan
Quality of Experience
Guides, Drivers and Staff
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Kyoto
Quality of Experience
Guides, Drivers and Staff
Half day Osaka city tour
Half day Osaka city tour
Osaka
Quality of Experience
Guides, Drivers and Staff
Transport
Kyoto Arashiyama Bamboo Forest & Garden Walking Tour (Join-in)
Kyoto Arashiyama Bamboo Forest & Garden Walking Tour (Join-in)
Kyoto
Quality of Experience
Guides, Drivers and Staff
Full Day Tokyo City Tour
Full Day Tokyo City Tour
Tokyo

Tour and guide, Yakuri were really excellent.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Fei He
Fei
Fei He
Local specialist in Japan | Replied on Nov 13, 2023

Hi Ajay,

Greetings from Fei.

Thank you so much for your thoughtful feedback about your enjoyable experience in Japan. Thank you for choosing our services, and we are grateful to have played a part in making your vacation memorable. It is very attractive to travel to Japan because of its rich oriental culture and natural beauty. We would be more than happy to assist you with your travel plans once again.

Wish you and your family happy life all the time.

Warmest regards from Japan,
Fei

Vietnam/Cambodia Tour
Vietnam | Oct 24 - Nov 7, 2023

Tony
Tony B.
Seattle, WA | Reviewed on Nov 12, 2023
The trip went off okay. The pluses were the transfers , as they were all on time and the accommodations all were amazing! There was a few small issues with Quan our guide in Hanoi. First it was hard to understand him at times and we know he didn't understand us a lot of the times we asked questions. We understand English was his second language however when you are assigning a guide to an English speaking group you should make sure they have and understand enough English to carry out... Read more

The trip went off okay. The pluses were the transfers , as they were all on time and the accommodations all were amazing! There was a few small issues with Quan our guide in Hanoi. First it was hard to understand him at times and we know he didn't understand us a lot of the times we asked questions. We understand English was his second language however when you are assigning a guide to an English speaking group you should make sure they have and understand enough English to carry out their tour successfully. In addition to the language barrier we felt Quan wasn't as truthful as he could/should have been. We felt, at times, that he was making up answers just to provide one when he should have just said he didn't know the answer or understand the questions. In addition to these issues our guide feel asleep numerous times when we were in route to different places. We understand that he didn't need to provide constant commentary the entire time however he should have been available for us if and when we wanted to ask something about the sights...instead we resisted because we didn't want to wake him.

In regard to the tour itself, we had issues with the bike portion of the tour. We thought, according to the description, that the village tour was going to be in a quiet remote/rural area however the first portion of the ride was through a very busy village and we had to keep dodging motorbikes/cycles, cars and trucks which wasn't just dangerous but NO FUN! The second portion of the bike ride, through the flower village, was a little less trafficed however because of the season we didn't see the flowers in bloom so you should either offer this tour when the flowers are in season or disclose to the tourists/customers that seeing flowers will be dependent upon the season.

Another issue we had was the fact that most of the restaurants that we visited were also visited by many other tour buses therefore the restaurants were busy, causing our meals to come out at different times even to the point that sometime one person would be finished with his/her meal before others even get theirs. In regard to the restaurants choices should be given to the travelers and they shouldn't have to go to the same restaurants that all other tour buses go too.

Now that I have expressed my disappointment in the tour I will say that there were some really great highlights to the tour. One was the Halong Bay cruise. Not only was it an amazingly beautiful but our guy Thai was amazing as well, we really enjoyed him. But by far we truly LOVED Micky our guide in Cambodia. He was funny, truthful, provided picture images to go along with his verbal explanations and was all around a very good guide.

Local specialist: Camellia Nguyen
Camellia
Camellia Nguyen
Local specialist in Hanoi | Replied on Jan 11, 2024
Dear Tony, Many thanks for sharing your feedback about our services. Great to hear that you are vey pleased with transfers and accommodation and all most of our guide. beside that I would love to improve some issue as follow: Guide in Hanoi: We sincerely apologize for the issues you encountered with Quan, your guide in Hanoi. Language comprehension and factual accuracy are crucial for guides, and we understand your frustration. We will take your feedback seriously and provide additional... Read more

Dear Tony,

Many thanks for sharing your feedback about our services.

Great to hear that you are vey pleased with transfers and accommodation and all most of our guide. beside that I would love to improve some issue as follow:

Guide in Hanoi: We sincerely apologize for the issues you encountered with Quan, your guide in Hanoi. Language comprehension and factual accuracy are crucial for guides, and we understand your frustration. We will take your feedback seriously and provide additional training and support to ensure this doesn't happen again.

Bike tour itinerary: We apologize for the discrepancies between the description and your actual experience. The busy village and lack of blooming flowers during your visit are valid concerns. We will review the descriptions and update them to reflect the seasonality of the flowers and clarify the potential traffic conditions.

Restaurant choices: We acknowledge your point about repetitive restaurant selections on tours. We'll strive to offer more variety and flexibility in dining options, possibly including choices to cater to different preferences.

We value your feedback as an opportunity to improve our services and deliver exceptional experiences for all our guests. We are committed to implementing these learnings to ensure future trips are seamless and enjoyable.

Once agian, thank you for taking the time to share your experience.

Best regards,
Camellia

Bali, Lombok and Java
Indonesia | Oct 15 - Nov 10, 2023

Dixie
Dixie W.
Nampa, ID | Reviewed on Nov 12, 2023
Just returned home from our longest international and fourth trip using KimKim. It was truly a pleasurable experience! Marco put together a fantastic trip and was extremely helpful when we needed to make a couple of changes ( one change in a room, and another to our itinerary). All of the guides we had were amazing, and our two main drivers, Putu and Sifel) went above and beyond. Our experiences of hiking Mt. Ijen, river rafting, biking, snorkeling, trekking etc. were all very delightful and... Read more

Just returned home from our longest international and fourth trip using KimKim. It was truly a pleasurable experience! Marco put together a fantastic trip and was extremely helpful when we needed to make a couple of changes ( one change in a room, and another to our itinerary). All of the guides we had were amazing, and our two main drivers, Putu and Sifel) went above and beyond. Our experiences of hiking Mt. Ijen, river rafting, biking, snorkeling, trekking etc. were all very delightful and are highly recommended. Thank you KimKim for employing quality people and delivering a quality experience for us. We will continue to use KimKim for our travels.

Hotel Reviews
Candi Beach Resort and Spa - CHSE Certified
Bali
Authenticity & Character
Location
Staff
Went above and beyond to celebrate a birthday with us.
Cleanliness & Comfort
Ketapang Indah Hotel
Banyuwangi
Authenticity & Character
Location
Cleanliness & Comfort
Menjangan Dynasty Resort - CHSE Certified
Pejarakan
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Munduk Heaven Luxury Villas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tejaprana Resort & Spa
Ubud
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lumbini villas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Marc Urban
Marc
Marc Urban
Local specialist in Bali | Replied on Nov 18, 2023

Hi Dixie & Doug,

Thank you for taking the time to share about the fantastic adventure!

I'm glad that the adjustments we made, whether to one room or the change in the last couple of days, met your expectations and added to the overall enjoyment of your trip.

Knowing the experiences were delightful and highly recommended means a lot to me.

Best wishes and safe travels,
Marc

Exploring the NT from Darwin
Australia | Oct 30 - Nov 5, 2023

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Anna M.
Newark, NJ | Reviewed on Nov 12, 2023
Overall a great 5 days! Special mention to Fred and John, our guides on Tiwi Islands. Also the small plane flight over Kakadu and rock pool swims in Litchfield were highlights. Possibly a little too much driving, particularly for my 10 year old son. There was one unfortunate snafu involving the car transfer from Darwin airport to the hotel but that was not the fault of Asko or KimKim. Read more

Overall a great 5 days! Special mention to Fred and John, our guides on Tiwi Islands. Also the small plane flight over Kakadu and rock pool swims in Litchfield were highlights. Possibly a little too much driving, particularly for my 10 year old son. There was one unfortunate snafu involving the car transfer from Darwin airport to the hotel but that was not the fault of Asko or KimKim.

Hotel Review
Novotel Darwin CBD
Darwin

This hotel is fine but could use some upgrades.

Authenticity & Character
Location
Near the waterfront and other amenities
Staff
Cleanliness & Comfort
Local specialist: Asko Merilainen
Asko
Asko Merilainen
Local specialist in Melbourne, Australia | Replied on Nov 15, 2023

Anna, thank you for choosing to travel with us. We are glad to hear that your family enjoyed the trip, despite the long drives that are typical for day tours in Australia due to the long distances. It was our pleasure to have your family on board, and we hope to have the opportunity to serve you again in the future. Regards, Asko

Costa Rica is a special place. I am so glad ...
Costa Rica | Oct 25 - Nov 4, 2023

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Sherry I.
Canada | Reviewed on Nov 11, 2023

Costa Rica is a special place.
I am so glad we used KimKim to plan and book this vacation. Yes it was more expensive than if we had done it on our own but…. It went off without a hitch. Everything was as it had been presented to us. Every tour company arrived on time. Every tour guide was professional, knowledgeable and hospitable. Every accommodation was expecting us. This left us to just enjoy the experience of Costa Rica, the amazing plants and animals, birds and people. Thank you Randall!

Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Nov 14, 2023

Dear Sherry,

We are grateful that you took the time to leave us a review. We're happy that you're happy, and we're looking forward to your next visit to our country.

Best,
Randall

Thoughtful and understanding travel agent company
Costa Rica | Oct 26 - Oct 29, 2023

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Sheila G.
Los Angeles, CA | Reviewed on Nov 11, 2023
Gustavo was an excellent agent because he took the time to listen and understand the type of holiday I was looking for. His recommendations turned out to spot on! He was very patient and committed to finding the best activities suited to the length of time I had to spend ion Costa Rica. I appreciated the company he used for private transportation - RideCR is the name. A special shout out to my driver Carlos Corrales who took good care of making sure I made my flight on time... Read more

Gustavo was an excellent agent because he took the time to listen and understand the type of holiday I was looking for. His recommendations turned out to spot on!

He was very patient and committed to finding the best activities suited to the length of time I had to spend ion Costa Rica.

I appreciated the company he used for private transportation - RideCR is the name.

A special shout out to my driver Carlos Corrales who took good care of making sure I made my flight on time despite a 2.5 hour roadblock due to an over flooded bridge. Just be sure to bring beverages for your road journey when traveling with the car company.

I have no hesitation in using this agency for my next trip to Costa Rica

Hotel Review
Río Perdido Hotel & Thermal River
La Fortuna

Beautiful hotel grounds - excellent place to unwind. I particularly enjoyed the warm thermal river and the massage. I will return for sure!

Authenticity & Character
The rooms are separate and you feel that you’re in the midst of a rain forest. I liked the privacy. Beautifully decorated too with comfortable beds.
Location
Staff
The on-site shop had authentic crafts - nice selection. Massage was superb.
Cleanliness & Comfort
Activity Reviews
TreeTram & Hanging Bridges Adventure
TreeTram & Hanging Bridges Adventure
Monteverde

This activity afforded me the opportunity to see the volcano from a distance. There was a lot of construction taking place at the time which detracted from the overall experience. Nevertheless I’m glad I did the tram ride. The hanging bridges was an excellent experience.

Self-Guided Visit to the Monteverde Butterfly Gardens
Self-Guided Visit to the Monteverde Butterfly Gardens
Monteverde

Opportunity to see butterflies and sloths up close. Nice experience if you’ve never done this before.

Quality of Experience
Eternal Rainforest Night Walk
Eternal Rainforest Night Walk
Monteverde

Great opportunity to see animals up close, also to gain more knowledge about the rain forest. I enjoyed the experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Gustavo Camperos

Spectacular trip to Iceland!
Iceland | Nov 5 - Nov 9, 2023

Susan
Susan C.
Hartford, CT | Reviewed on Nov 11, 2023
Spectacular trip to Iceland! My nephew is spending a semester abroad in Reykjavik, so we decided to visit! Such an easy flight from Boston ! Veronika helped us plan a wonderful itinerary for the three days, four nights we were there. She was quick to respond and make suggestions and we enjoyed everything! Thank you Veronika! We loved the walking tour with Oluf. The views from the top of the church were amazing. We thoroughly enjoyed dinner at Rok one night and Apotek another. We stayed at... Read more

Spectacular trip to Iceland! My nephew is spending a semester abroad in Reykjavik, so we decided to visit! Such an easy flight from Boston ! Veronika helped us plan a wonderful itinerary for the three days, four nights we were there. She was quick to respond and make suggestions and we enjoyed everything! Thank you Veronika! We loved the walking tour with Oluf. The views from the top of the church were amazing. We thoroughly enjoyed dinner at Rok one night and Apotek another. We stayed at Alda hotel (awesome location for walking around the city) and the restaurant (Brass Kitchen) there was also great and convenient for the final dinner before we left. My sister and I spent a few fabulous hours at the Sky Lagoon which I will never forget…topped off by a gorgeous sunset! The Golden Circle tour was simply awesome…The Perlan museum was also a highlight with an incredible 360° observation deck and rotating cafe. Priceless memories with my parents who are in their 80s but still enthusiastic about new experiences. I will return to this amazing country again someday, hopefully with my young adult sons!! So much more to see and do but we were so grateful for all the experiences we had, the lovely people, the phenomenal scenery, the sunny weather!!

Hotel Review
Alda Hotel Reykjavík
Reykjavík

Awesome location within walking distance to so many shops, restaurants, transportation, etc. Great breakfast and wonderful restaurant, the Brass Kitchen.

Authenticity & Character
Minimalist and modern hotel. I loved the lobby...great gathering space for a group.
Location
So close to everything in reykjavik
Staff
The staff at the front desk was always helpful.
Cleanliness & Comfort
No real closet or dresser to unpack but otherwise great hotel!! We were so busy we never got to enjoy the sauna. Food was lovely!
Activity Reviews
Golden Circle Immersion—Eco-Friendly & Geothermal Wonders
Golden Circle Immersion—Eco-Friendly & Geothermal Wonders
Reykjavík

There was so much to see and do on this tour. I honestly wasn't really looking forward to the tomato farm but it ended up being an awesome experience. Yummy burrata salad and Bloody Mary! The natural wonders of Iceland are many but the Gullfoss waterfalls truly took my breath away! This tour is a must do!

Quality of Experience
Guides, Drivers and Staff
I wished my 83 year old mom had been able to see the falls! We discovered a lower parking lot that I think may have been possible for her to walk to see them but I couldn't find our driver to see if he could drive her down there.
Transport
Sky Lagoon - Experience the seven-step Sky Ritual
Sky Lagoon - Experience the seven-step Sky Ritual
Iceland

We had a gorgeous day and awesome sunset which made this extra special. A really fun way to spend the afternoon with my sister.

Quality of Experience
Clean, wonderful views
Guides, Drivers and Staff
Transport
Perlan Museum - Icelandic Wonders & Northern Lights Show
Perlan Museum - Icelandic Wonders & Northern Lights Show
Reykjavík

Awesome museum. We weren't going to get to a real ice cave so it was great to walk through the one in the museum. The Northern Lights show was also beautiful. Another highlight of this museum was the 360 degree observation deck...absolutely incredible views. The rotating cafe on the top floor was also great views, good food and worth a stop.

Quality of Experience
Beautiful, clean, interesting museum.
Guides, Drivers and Staff
Everyone at the museum was lovely and helpful.
Transport
Ultimate Icelandic Night—Northern Lights Hunt, Cozy Blankets & Local Treats in Reykjavik
Ultimate Icelandic Night—Northern Lights Hunt, Cozy Blankets & Local Treats in Reykjavik
Reykjavík

We loved the enthusiasm of our guide but unfortunately had a cloudy night and didn't see the Northern Lights

Quality of Experience
Guides, Drivers and Staff
Even though we didn't see the northern lights our guide was trying so hard to spot them the whole time.
Transport
Comfortable van with cozy blankets!
Taxi to and from the Sky Lagoon
Taxi to and from the Sky Lagoon
Iceland

On time and friendly

Quality of Experience
Guides, Drivers and Staff
Transport
Reykjavik Revealed — Private Walk with a Viking Guide
Reykjavik Revealed — Private Walk with a Viking Guide
Reykjavík

Our guide Oluf was awesome! Kind and knowledgeable and personable.

Quality of Experience
Beautiful city. Pretty easy to walk and
Guides, Drivers and Staff
Oluf was super personable and knowledgeable
Transport
Local specialist: Veronika Turskytė
Veronika
Veronika Turskytė
Local specialist in Iceland | Replied on Nov 29, 2023

Hello Susan!

I'm super happy to hear that you had an amazing time in Iceland! Warms my heart to read your kind words! :)

Can't wait to welcome you once again to our beautiful Iceland with your other family members!

All the best,
Veronika

Amazing trip to Peru!
Peru | Oct 11 - Oct 21, 2023

Michael
Michael R.
Raleigh, NC | Reviewed on Nov 11, 2023
We had a wonderful trip to Peru! Liz and Lisbeth were easy to work with and kept in constant communication throughout our trip so that we were able to get to each one of our tours on our 12 day trip. The coordination they had with our drivers and transport was top notch and I would recommend this travel agency to anyone. The highlight of our tour was the 4 day Inca Trail with XTreme Turbulencia and our guide Raul was fantastic. The hiking was beautiful and of course Machu Picchu was... Read more

We had a wonderful trip to Peru! Liz and Lisbeth were easy to work with and kept in constant communication throughout our trip so that we were able to get to each one of our tours on our 12 day trip. The coordination they had with our drivers and transport was top notch and I would recommend this travel agency to anyone.

The highlight of our tour was the 4 day Inca Trail with XTreme Turbulencia and our guide Raul was fantastic. The hiking was beautiful and of course Machu Picchu was well worth the hype.

Other tours we did that we enjoyed were the Vinicunca rainbow mountain, ATV experience in the sacred valley and lunch tour at an organic farm.

We also really liked our two 5 star hotels that were selected. In the sacred valley we stayed in the Aranwa Sacred Valley Resort and in Cusco we stayed at the Palacio Del Inka. I would recommend both of these hotels. They are absolutely beautiful (lots of great photo ops) and the service was excellent.

Local specialist: Liz Karen L. Jihuallanca
Liz Karen
Liz Karen L. Jihuallanca
Local specialist in Cusco | Replied on Nov 22, 2023

Hi Michael,
Thanks for taking the time to leave this review! I was very glad to help you with your trip.
We're happy to know that you enjoyed your experience.
I'm sharing the review with XT and Lisbeth. 😊
Please take care and let me know if we can help you in the future!
All the best!
Liz.

Once in a lifetime trip to NZ
New Zealand | Nov 4 - Nov 10, 2023

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Nerida C.
Australia | Reviewed on Nov 11, 2023

My mum and daughter had a fantastic trip organised by Connie. There was an error made with one of the activities booked but Connie and her local team fixed it and made it even better than we expected. Thank you for the memorable holiday!

Local specialist: Connie Campos
Connie
Connie Campos
Local specialist in South Florida and New Zealand | Replied on Nov 11, 2023

Dear Nerida,

Thank you for taking the time you have taken to write this wonderful review.
Unfortunately, there was a mishap/overlooked in one of the tours and I immediately took action with my team in New Zealand. All our passengers are always taken care of, whether before they depart or once they are on their trip. Our team in New Zealand and or Australia are available 24/7.
We appreciate your patience and I thank you again for your kind words.
We are happy to hear your mom and your daughter had a wonderful and memorable trip.
Best Regards
Connie

Truly the trip of a lifetime!
Morocco | Oct 13 - Oct 23, 2023

Anjani
Anjani P.
Utica, NY | Reviewed on Nov 10, 2023
I never write reviews, but this trip was so wonderful I had to put my experience into words!

I have always planned and operated my travels. Morocco was my enigma; for some reason, I didn’t want to jump right into the planning as I usually do. So, I decided to look for a private tour. I Googled, found the kimkim website, and was connected with Sharon at Morocco Immersion. After doing all the research and decisions as to which areas and places to visit, I gave my plans to Sharon from...
Read more

I never write reviews, but this trip was so wonderful I had to put my experience into words!

I have always planned and operated my travels. Morocco was my enigma; for some reason, I didn’t want to jump right into the planning as I usually do. So, I decided to look for a private tour. I Googled, found the kimkim website, and was connected with Sharon at Morocco Immersion. After doing all the research and decisions as to which areas and places to visit, I gave my plans to Sharon from Morocco Immersion Tours and let them immerse us more intensely in the Moroccan culture. It seemed from other reviews that they have perfected that art!

My conversations with Sharon made me realize how good she is at what she does! First of all, she listened. Sharon had the wonderful quality of being able to read between the lines of my messages and find the heart of my intention and desires for this trip. Sharon promptly replied, made requested changes, and suggested changes subtly, explaining the reason when she felt my requests may not give me the experience I expected. Naturally, she must have realized I am a control freak when it comes to my travel planning. Even so, all I had for Sharon was admiration. The combination of her expertise and promptness made me recommend her to my friends who are avid travelers – and, I had not even had the full experience with her and her team yet!

Sharon setup the magic and her team made it a reality! And what a wonderfully magical experience it was!

First, Sharon expertly planned the trip, and then our tour manager Yassine implemented that plan. We were fortunate to be coordinated with Yassine. What an exceptional tour manager! His best qualities included his pride in providing top tier service, his dedication in making sure his guests are totally tended to, and his listening skills. For example, we would express our interest and desire to see or do something, and then get distracted with enjoying something else on the journey. But Yassine was silently taking mental notes. Later, when he made these things happen for us, we would get surprised! With his calm, patient, level-headed, jovial nature, he took care of everything and showed us the best ways to immerse in the Moroccan experience. He is a professional to his core!

All the tour guides we had at different places were very knowledgeable and personable. In Fes, I very much enjoyed the tour with Sayid. The tour with him was informative, intellectually stimulating, and entertaining! He narrates topics and events in a unique way which was quite interesting and thought provoking!

We had the opportunity to meet different team members. Honestly, it was such a pleasure! We met Amnay at Sahara camp. He is the leader of the pack. He was very pleasant and so hospitable! The experience they had arranged at Sahara Desert camp was so much fun and homey. Like backyard barbecue, all the guests and hosts from Morocco Immersion came together and had fun!

Hicham became our tour guide in Marrakech as our originally scheduled guide couldn’t be there. We were glad to meet and have Hicham as our guide. We enjoyed Hicham’s company and learned a lot from him during the tour. He was easy to talk to and we had fun conversations.

For me, one of the highlights of the trip was visiting and shopping at the many co-ops where women-made products were sold, or the co-ops were run by women. It was very meaningful for me to see women in that capacity. I am glad the Moroccan government has made it a policy to enhance and enrich women’s contribution to families and to the society.

I give my heartfelt gratitude to the Morocco Immersion team and all the people of Morocco we met along the way – in Riads and elsewhere – for providing us with this wonderful experience and joy! What a beautiful country, wonderful people, and great culture! We got to experience the country as we did because of Sharon and her team! The experience was so heartwarming and soul quenching! All I can say is that I am filled with joy! I could never have planned this on my own. This was truly the trip of a lifetime.

Local specialist: Sharon Louthian

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.