Kimkim Trip Reviews

4.8
Based on 18,696 ratings
Read 18,696 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Fantastic tours and guides. Enrico, Pauola, V...
Italy | Sep 12 - Sep 21, 2025

E
Edward G.
Ashburn, VA | Reviewed on Sep 28, 2025
Fantastic tours and guides. Enrico, Pauola, Vincenzo were absolutely amazing. Our transfers were on-time and great drivers. Read more

Fantastic tours and guides. Enrico, Pauola, Vincenzo were absolutely amazing.

Our transfers were on-time and great drivers.

Activity Reviews
Day Trip to Capri Island and Anacapri
Day Trip to Capri Island and Anacapri
Italy

What a day. Boat rides, chair lift, trolly car and amazing views and shopping. Our tour guide Vincenzo “Vinnie” was fantastic and so helpful. He made our day special.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Full Day Amalfi Experience
Private Full Day Amalfi Experience
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Explore Sorrento
Explore Sorrento
Italy
Quality of Experience
K
Guides, Drivers and Staff
Transport
Pasta Making Class with Gelato
Pasta Making Class with Gelato
Italy

The chef and event was a night to remember.

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Visit of Florence Including David and Duomo
Guided Visit of Florence Including David and Duomo
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Private Murano Glass Blowing Tour with Water Taxi
Private Murano Glass Blowing Tour with Water Taxi
Italy

The day was amazing. Great tour, great boat ride and spectacular event.

Quality of Experience
Guides, Drivers and Staff
Transport
Venice Gondola Ride
Venice Gondola Ride
Venice
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Giorgia Torre
Giorgia
Giorgia Torre
Local specialist in Madrid & Apulia | Replied on Oct 23, 2025

Hi Edward,

Thank you so much for your wonderful feedback! I am glad to hear you enjoyed the tours and had such a great experience with Enrico, Paola, and Vincenzo. I’ll be sure to share your kind words with them. It was a pleasure helping you plan this trip! Warm regards, Giorgia

We loved Switzerland, especially Grindelwald ...
Switzerland | Sep 9 - Sep 19, 2025

Geoff
Geoff G.
Sarasota, FL | Reviewed on Sep 27, 2025
We loved Switzerland, especially Grindelwald and Lucerne. The scenery was spectacular. Great views on the trains. Both guides Zooey and Joseph were fantastic. Read more

We loved Switzerland, especially Grindelwald and Lucerne. The scenery was spectacular. Great views on the trains. Both guides Zooey and Joseph were fantastic.

Hotel Reviews
Sorell Hotel Rütli
Zürich
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Radisson Blu Lucerne
Lucerne
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Bernerhof
Grindelwald
Authenticity & Character
Location
Staff
Cleanliness & Comfort
LUGANODANTE - We like you
Lugano
Authenticity & Character
Location
H
Staff
Cleanliness & Comfort
Hotel Barchetta Excelsior Como
Como
Authenticity & Character
Location
Very lovely
Staff
Cleanliness & Comfort
Activity Reviews
Zurich Old Town, Cruise and Lindt Home of Chocolate
Zurich Old Town, Cruise and Lindt Home of Chocolate
Zürich
Quality of Experience
Guides, Drivers and Staff
Transport
Lucerne Walking tour and Cheese Tasting
Lucerne Walking tour and Cheese Tasting
Lucerne
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Clothilde DIEMUNSCH
Clothilde
Clothilde DIEMUNSCH
Local specialist in lacenas, France | Replied on Oct 13, 2025
Hello Jeff and Trudie,
I hope this message finds you well! I'm really grateful for your thoughtful review of Kim Kim following your recent trip. Your insights are invaluable to us as we strive to uphold and enhance the quality of our services. Rest assured, I'll be sharing your feedback with my team and our partners. It brings me great joy to hear that you had a fantastic experience exploring our country! I can tell with the pictures you have shared with us that you had a lovely time :)
Feel...
Read more

Hello Jeff and Trudie,
I hope this message finds you well! I'm really grateful for your thoughtful review of Kim Kim following your recent trip. Your insights are invaluable to us as we strive to uphold and enhance the quality of our services. Rest assured, I'll be sharing your feedback with my team and our partners. It brings me great joy to hear that you had a fantastic experience exploring our country! I can tell with the pictures you have shared with us that you had a lovely time :)
Feel free to get back to us, shall you want to visit France, London or Switzerland again :)
Yours,
Clo
Looking forward to maybe organizing your next trip,
Sincerely,
Clothilde

Italian made easy
Italy | Sep 11 - Sep 24, 2025

B
Brannon G.
Chicago, IL | Reviewed on Sep 27, 2025
KimKim did a great job coordinating our 4 city, 10 day trip. Kept to our budget and scheduled excursions to maximize our experiences. The daily update messages were appreciated. Coordinating our transportation schedules was something I don’t think I could have done on my own—it was extensive.
The Coliseum and grounds and of course the Vatican in Rome was time well spent. The hustle and bustle of Florence (and the leather!) was enjoyable. The relaxed and quaint atmosphere in Cinque...
Read more

KimKim did a great job coordinating our 4 city, 10 day trip. Kept to our budget and scheduled excursions to maximize our experiences. The daily update messages were appreciated. Coordinating our transportation schedules was something I don’t think I could have done on my own—it was extensive.
The Coliseum and grounds and of course the Vatican in Rome was time well spent. The hustle and bustle of Florence (and the leather!) was enjoyable. The relaxed and quaint atmosphere in Cinque Terre was a good third stop and the water city of Venice and its rich history was a great final stop. Did I mention the food and wine? I miss it already.
Looking forward to working with the company of another country soon…..

Hotel Reviews
Hotel Corte dei Greci
Venice

Great central location. Hotel a bit dated, however. Have to leave your room key at the front desk when you leave-that was a first.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
I used a bath towel as a blanket since they only offered one thin sheet.
Hotel Palazzo Guadagni
Florence

Very good location with restaurants and shopping just steps from the front door. Be ready to walk up some stairs, but it’s worth it!

Authenticity & Character
The windows and uniqueness of each room.
Location
Staff
Cleanliness & Comfort
Hotel Margherita

Great location and very friendly staff.

Authenticity & Character
Our room overlooked a garden of tomatoes!
Location
Right on the main road.
Staff
Kind and responsive.
Cleanliness & Comfort
Activity Reviews
Venice at Sunset: Cicchetti, Food & Wine Tour
Venice at Sunset: Cicchetti, Food & Wine Tour
Venice

You’ll certainly get to know the food and culture! Hit a few places I would have never gone to-that was a gift. Certainly helps to have a good group of people and we did!

Quality of Experience
Guides, Drivers and Staff
Private Gondola Ride Venice & City Stroll
Private Gondola Ride Venice & City Stroll
Venice

Crowded. Our gondolier didn't talk or offer any information. Just going through the motions. Short trip as well.

Quality of Experience
Guides, Drivers and Staff
Pesto Experience
Pesto Experience
Italy

Must do. Food and fun the whole time. Die Die Die!!!! You’ll understand if you go.

Quality of Experience
Guides, Drivers and Staff
Cinque Terre Trekking & Train Card
Cinque Terre Trekking & Train Card
Italy

The walk from Monterosso to the next town was the highlight of the few days there.

Quality of Experience
Sunset Cinque Terre  Boat Tour from Monterosso
Sunset Cinque Terre Boat Tour from Monterosso
Italy

Thankful to have a good boat of fun people. The seas were a little rough so take your necessary meds or sea bands.

Quality of Experience
Guides, Drivers and Staff
Chianti Full Immersive Wine & Olive Oil Experience
Chianti Full Immersive Wine & Olive Oil Experience
Florence

Knowledgeable hosts with tasty products. I ordered wine and olive oil to ship home!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Vatican Tour with Vatican Museums, Sistine Chapel & St. Peter's Basilica
Vatican Tour with Vatican Museums, Sistine Chapel & St. Peter's Basilica
Rome
Quality of Experience
Guides, Drivers and Staff
Colosseum & Ancient Rome Tour with Roman Forum
Colosseum & Ancient Rome Tour with Roman Forum
Rome

Our guide was awesome and she sure loves Russell Crowe!

Quality of Experience
Guides, Drivers and Staff
Local specialist: Leslie Tranchina
Leslie
Leslie Tranchina
Local specialist in Bologna | Replied on Sep 29, 2025
Hi Brannon, Thank you so much for sharing this great review! I’m delighted to hear that your 10-day journey through Rome, Florence, Cinque Terre, and Venice was everything you hoped for — from the iconic sights to the unique atmospheres in each city. I’m especially glad that the daily updates and transportation coordination made your travels seamless and stress-free. It’s always our goal to let you simply enjoy the experiences, food, and wine (which, yes, Italy makes easy to miss... Read more

Hi Brannon,

Thank you so much for sharing this great review! I’m delighted to hear that your 10-day journey through Rome, Florence, Cinque Terre, and Venice was everything you hoped for — from the iconic sights to the unique atmospheres in each city.

I’m especially glad that the daily updates and transportation coordination made your travels seamless and stress-free. It’s always our goal to let you simply enjoy the experiences, food, and wine (which, yes, Italy makes easy to miss already!).

Thank you also for sharing your specific feedback about some of the activities and hotels. I truly value your input, as it helps me continue refining and providing the best possible experience for future travelers exploring Italy with me.

It was such a pleasure planning this journey for you, and I look forward to the chance of working together again whenever you’re ready for a new adventure!

Kind regards,
Leslie

Expert assistance made everything better
The Netherlands | Sep 18 - Sep 24, 2025

Deborah
Deborah B.
Chicago, IL | Reviewed on Sep 27, 2025
From the very first contact Mieke showed her expertise as well as her interest in getting us the best trip possible! She made suggestions of activities, guiding us to places we would not have visited otherwise, and loved, and even met us in person one day to help us feel more comfortable with travel! Hotels with good locations, transport, restaurant reservations, and more, done for us and that greatly relieved the stress of planning the trip. We made quite a few changes as the trip evolved... Read more

From the very first contact Mieke showed her expertise as well as her interest in getting us the best trip possible! She made suggestions of activities, guiding us to places we would not have visited otherwise, and loved, and even met us in person one day to help us feel more comfortable with travel! Hotels with good locations, transport, restaurant reservations, and more, done for us and that greatly relieved the stress of planning the trip. We made quite a few changes as the trip evolved and it was so nice to have Mieke’s knowledge of when would be best to do things, and changes were done promptly and cooperatively. The materials sent to us (maps, descriptions, etc.) were very helpful, and it was nice to be able to print everything out as well as save it on my phone. We had a great trip, and having an expert local agent was the key.

Hotel Reviews
The Collector Hotel
The Hague

The Collector Hotel in The Hague was fantastic. It was really beautiful, had a nice room, and the staff were great. The location was excellent with no complaints whatsoever. Truly a pleasant experience all around.

Hotel des Arts
Amsterdam-Centrum

The Hotel des Arts in Amsterdam was beautiful and historic, but it had its challenges. We had to climb four flights of narrow stairs with our luggage as there were no escalators, and it was unexpectedly warm, making it difficult to sleep. On the plus side, the staff were very nice, the breakfast was great, and the location was perfect. Overall, an okay stay but not without its discomforts.

Activity Reviews
Haarlem - Teylers Museum
Haarlem - Teylers Museum
The Netherlands

The Teylers Museum in Haarlem was amazing! It exceeded my expectations with its quality and exhibits. A thoroughly enjoyable experience that I would highly recommend.

Amsterdam - Scheepvaartmuseum
Amsterdam - Scheepvaartmuseum
The Netherlands

The Scheepvaartmuseum (Maritime Museum) in Amsterdam was a delightful surprise. It's very historical, and you get to go on boats, which I think both kids and adults would enjoy. It's a bit off the beaten path in terms of common tourist spots, but definitely worth a visit.

Delft - Vermeer Center
Delft - Vermeer Center
The Netherlands

The Vermeer Center in Delft was disappointing. There were no real paintings, just a couple of rooms with not much to learn that we didn't already know from visiting other locations like the Rijksmuseum and Mauritshuis. It didn't meet my expectations.

Local specialist: Mieke Arendsen
Mieke
Mieke Arendsen
Local specialist in The Netherlands | Replied on Sep 29, 2025

Hi Deborah and Mike, It has been such a pleasure hosting this trip here for you and meeting you in Amsterdam. It was very interesting for us to see everything through your eyes, how you experience Dutch local life.
Glad you have enjoyed the trip so much, and thank you for your kind words!!
All the best to you,
Mieke

Great in Greece
Greece | Sep 12 - Sep 20, 2025

B
BILL K.
Chicago, IL | Reviewed on Sep 27, 2025
Trip was fantastic. Everything went very smoothly and we really enjoyed all of the activities the KimKim team put together for us Read more

Trip was fantastic. Everything went very smoothly and we really enjoyed all of the activities the KimKim team put together for us

Hotel Reviews
Somewhere Boutique Hotel, Vouliagmeni
Vari-Voula-Vouliagmeni

We only had one night but we could tell this is a very nice hotel

Authenticity & Character
Location
Staff
Cleanliness & Comfort
DOM Boutique Hotel
Heraklion

Location was great. It is close to the main fun areas in town.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Aqua Luxury Suites Santorini
Imerovigli

Stunning views and lots to do nearby

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Melidron Hotel & Suites
Naxos

We loved this hotel. Best one of our trip

Authenticity & Character
Location
close to beach and fun restaurants and shops
Staff
Cleanliness & Comfort
NLH Monastiraki
Athens

Great location. Close to the nice area of town with shops and restaurants and not too far from the Parthenon

Authenticity & Character
Location
Staff
Activity Reviews
Zaros Lake & Trypiti Beach 4WD Day Trip
Zaros Lake & Trypiti Beach 4WD Day Trip
Heraklion

Fun day. Trypiti beach is very nice. The town we stopped in for lunch was very interesting. Lots of driving around!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Cooking Class & Winery Visit
Private Cooking Class & Winery Visit
Santorini

We had a blast doing this activity. Our guide Kristine was absolutely great. So fun. And the chef (forgot name) was also a hoot. And learned some tricks in the kitchen that we will use.

Quality of Experience
Guides, Drivers and Staff
Transport
Morning Catamaran Cruise
Morning Catamaran Cruise
Naxos

Fun day. It was very windy so we didn't get the normal day but it didn't matter. Other groups on the boat were fun and we had a great time.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Culture Walk with Food Tastings & Tavern Meal
Private Culture Walk with Food Tastings & Tavern Meal
Naxos

We really enjoyed this activity. Mary - our guide sent us a Greek cookbook that she wrote. Really got to see some great things on this tour.

Quality of Experience
Food
The food in Greece was extremely good
Guides, Drivers and Staff
Transport
Self-Guided Highlights Walk
Self-Guided Highlights Walk
Athens

This is a must do if you have time in Athens

Quality of Experience
Local specialist: Siena Mueller
Siena
Siena Mueller
Local specialist in Kimkim HQ | Replied on Oct 07, 2025

It was such a pleasure helping plan your trip, Bill! I love that Mary sent you her cookbook -- that's amazing! The Melidron Hotel in Naxos is one of my favorites as well, so happy you enjoyed it! I hope we can plan a return visit for you in the future! 🇬🇷✨🕊️

From the beginning of planning until the last...
France | Sep 12 - Sep 23, 2025

C
claire h.
Canada | Reviewed on Sep 27, 2025

From the beginning of planning until the last day of the trip we were treated very well and given the experience we were looking for .
There were a couple of hiccups while in the trip that were dealt with very quickly. All of the hotels and tours were great .
The most surprising to me was the incredible small town of Les Baux des Provence . The hotel was amazing and the actual town like something out of a fairy tale .
Thanks to Greg , Dianne and Diliana for all the help and a trip we will never forget

Local specialist: Liz Chreist
Liz
Liz Chreist
Local specialist in Kimkim HQ | Replied on Oct 03, 2025
Thank you so much for your thoughtful review! We’re thrilled to hear that your journey—from the first planning steps to the final day—was everything you hoped for. It’s always our goal to create seamless, memorable experiences, and we’re glad any hiccups along the way were quickly resolved. Les Baux-de-Provence truly is a hidden gem, and we’re delighted it left such a magical impression. Your kind words about the hotel and the town being “like something out of a fairy tale” made us... Read more

Thank you so much for your thoughtful review! We’re thrilled to hear that your journey—from the first planning steps to the final day—was everything you hoped for. It’s always our goal to create seamless, memorable experiences, and we’re glad any hiccups along the way were quickly resolved.

Les Baux-de-Provence truly is a hidden gem, and we’re delighted it left such a magical impression. Your kind words about the hotel and the town being “like something out of a fairy tale” made us smile!

Greg and Diliana will be so pleased to know that their efforts made your trip unforgettable. We hope to welcome you back for another adventure soon!
I loved working with you through the planning process.
Liz

Tomaz and Zala listen and tailor the travel to your desires
Czech Republic | Sep 4 - Sep 26, 2025

S
Steve C.
Middleton, WI | Reviewed on Sep 27, 2025
We are a retired couple that values a specific way of traveling - slow starts to the day, spacious centrally located accommodations, private tours for the most part, some free time periodically, relatively infrequent hotel changes and so on. We detailed our preferred way of travel to Tomaz and he put together a great itinerary. We just returned from the trip and couldn't have been happier - we spent four weeks in Eastern Europe visiting Germany, Poland, Czech Republic, Slovakia,... Read more

We are a retired couple that values a specific way of traveling - slow starts to the day, spacious centrally located accommodations, private tours for the most part, some free time periodically, relatively infrequent hotel changes and so on. We detailed our preferred way of travel to Tomaz and he put together a great itinerary.

We just returned from the trip and couldn't have been happier - we spent four weeks in Eastern Europe visiting Germany, Poland, Czech Republic, Slovakia, Hungary, and Slovenia. The accommodations were all spot on, the local guides were all so fantastic, and the trip, while very busy, was a pace we enjoyed. We visited locations we actually would not have considered - some lovely places in the Czech Republic and in Slovenia in particular.

Once the itinerary was set with Tomaz, we worked with Zala to finalize the details. While traveling we were able to easily contact Zala with any questions we had and she was extremely responsive.

Both Tomaz and Zala delivered beyond our expectations. We are considering Croatia next and will definitely reach out to Grand Cuvee if we make that trip!

Hotel Review
Boutique Hotel Château Royal
Berlin

Great location

Location
Local specialist: Tomaz Martinek
Tomaz
Tomaz Martinek
Local specialist in Slovenia | Replied on Oct 24, 2025

Thank you so much for sharing your experience and kind words. We’re delighted to hear that your trip through Eastern Europe matched your travel style and that both the itinerary and on-the-ground support met your expectations. It was a real pleasure planning this journey with you, and we’d be thrilled to help you create another memorable adventure in Croatia next.

Carolina is wonderful to work with!
Argentina | Aug 22 - Aug 28, 2025

T
Tracy J.
Seattle, WA | Reviewed on Sep 27, 2025
Carolina is excellent to work with. She was patient and thoughtful throughout the process. I was planning the trip for my older parents and she made many modifications and assisted me in making the right plans to accommodate their needs. My parents had a wonderful experience. The guides were kind and helpful especially the guides crossing the lakes in Patagonia. They enjoyed the trip tremendously. Thank you Caro and team! Read more

Carolina is excellent to work with. She was patient and thoughtful throughout the process. I was planning the trip for my older parents and she made many modifications and assisted me in making the right plans to accommodate their needs. My parents had a wonderful experience. The guides were kind and helpful especially the guides crossing the lakes in Patagonia. They enjoyed the trip tremendously. Thank you Caro and team!

Hotel Reviews
Solace Puerto Varas
Puerto Varas
Authenticity & Character
Location
Hi
Staff
Cleanliness & Comfort
NH Bariloche Edelweiss
San Carlos de Bariloche

The hotel was adequate but if you are local, you would need to know to ask the front desk to turn on heating.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Puerto Blest
Puerto Blest

Quaint hotel that is very unique in a middle of a national park.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Excursion to Osorno Volcano
Excursion to Osorno Volcano
Puerto Varas
Quality of Experience
Guides, Drivers and Staff
I’m
Transport
Half-day Excursion "Circuito Chico"
Half-day Excursion "Circuito Chico"
Bariloche

Weather was poor and we could not see everything.

Quality of Experience
Guides, Drivers and Staff
Driver and guide were very careful and did the best they could.
Transport
El Bolson & Puelo Lake (with Box Lunch included).
El Bolson & Puelo Lake (with Box Lunch included).
Bariloche
Quality of Experience
Guides, Drivers and Staff
Transport
Andes Lake Crossing 2 Days – 1st Day 🚃🚤
Andes Lake Crossing 2 Days – 1st Day 🚃🚤
Argentina
Quality of Experience
Guides, Drivers and Staff
Transport
Andes Lake Crossing 2 Days – 2nd Day 🚃🚤
Andes Lake Crossing 2 Days – 2nd Day 🚃🚤
Argentina

Wonderful experience

Quality of Experience
Guides, Drivers and Staff
I
Transport
Local specialist: Carolina Luduena
Carolina
Carolina Luduena
Local specialist in Cordoba | Replied on Sep 30, 2025

Hi Tracy, thank you so much for your fantastic review!🤩
It was a pleasure to assist you and to be able to help you and your parents.
I’m so glad to hear you all enjoyed the trip!

Thank you for choosing us and for your trust.
I’ll be very excited to help you with your next vacation!
Take care😄

Iceland Adventure
Iceland | Sep 15 - Sep 20, 2025

S
susan t.
Newark, NJ | Reviewed on Sep 27, 2025
Everything went smoothly. Hotels , car rental and bookings for adventures. Weather issues unfortunately resulted in 3 cancelled outings which was disappointing but overall we were very pleased with KimKim and would definitely use their services again. Read more

Everything went smoothly. Hotels , car rental and bookings for adventures. Weather issues unfortunately resulted in 3 cancelled outings which was disappointing but overall we were very pleased with KimKim and would definitely use their services again.

Hotel Reviews
Hotel Berg
Keflavík
Authenticity & Character
Location
Close to airport
Staff
Cleanliness & Comfort
Magma Hotel
Kirkjubæjarklaustur
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hótel Grímsborgir by Keahotels
Ásborgir
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Eyja Guldsmeden Hotel
Reykjavik
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Rooms a bit small
Activity Reviews
Explore Jökulsárlón Glacier Lagoon by Amphibian Boat
Explore Jökulsárlón Glacier Lagoon by Amphibian Boat
Iceland

We ran out of time so didn’t get to experience

Quality of Experience
Guides, Drivers and Staff
Transport
Whale Watching & Northern Lights Boat Experience from Reykjavík
Whale Watching & Northern Lights Boat Experience from Reykjavík
Reykjavík

This was cancelled due to high winds. Sky lagoon was fantastic. Amazing experience!!! Didn’t experience northern lights though

Quality of Experience
Guides, Drivers and Staff
Self guided
Transport
Self guided tour
Glacier Ice Cave Experience
Glacier Ice Cave Experience
Iceland

This event was cancelled due to high winds

Quality of Experience
Not sure . We couldn’t go
Lava Tunnel Activity
Lava Tunnel Activity
Iceland
Local specialist: Guðmundur Óli Pálmason
Guðmundur Óli
Guðmundur Óli Pálmason
Local specialist in Iceland | Replied on Sep 27, 2025

Thank you for the kind review, it really made me happy to read you had such a great trip :)

I do hope we'll see you in Iceland again :)

Hector was excellent. Extremely knowledgeable...
Japan | Sep 21 - Sep 26, 2025

Bernardo
Bernardo Z.
Miami, FL | Reviewed on Sep 27, 2025

Hector was excellent. Extremely knowledgeable and friendly.

Our favorite attractions were Osaka castle and the Nara temple visit.

Local specialist: Judy Zhang
Judy
Judy Zhang
Local specialist in Seoul and Japan | Replied on Sep 28, 2025

Hi Bernardo,

Thank you so much for sharing your feedback! I’m very glad to hear that you enjoyed your time with Hector and that Osaka Castle and the Nara temple visit were highlights of your trip. I’ll be sure to pass along your kind words to Hector as well.

Best,
Judy

Breathtaking Portugal and an incredible custom experience!
Portugal | Sep 17 - Sep 23, 2025

Atiyeh
Atiyeh G.
Canada | Reviewed on Sep 26, 2025
Our trip to Portugal to celebrate our retirement was incredible in every way! Working with Diana, our local travel specialist, was so easy. We really appreciate the guidance and suggestions she made during the planning process as we figured out which cities we wanted to visit and what we wanted to do. She and her team set up the best tours with the best guides. We loved our interactions with Favio, Pepe, Pedro, Ricardo, Sarah and Miguel. We were delighted with the welcome package waiting for... Read more

Our trip to Portugal to celebrate our retirement was incredible in every way! Working with Diana, our local travel specialist, was so easy. We really appreciate the guidance and suggestions she made during the planning process as we figured out which cities we wanted to visit and what we wanted to do. She and her team set up the best tours with the best guides. We loved our interactions with Favio, Pepe, Pedro, Ricardo, Sarah and Miguel. We were delighted with the welcome package waiting for us in the hotel. A lovely touch! Every transport was taken care of privately. We received great suggestions for restaurants. Diana and the team were available on What'sApp for any questions we may have. However, everything was planned so smoothly that we only used the What's App to update and thank them!! Thank you for making this trip an unforgettable experience!!

Hotel Review
PortoBay Flores
Porto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
To Eat Suggestion: Lumi Rooftop
To Eat Suggestion: Lumi Rooftop
Lisbon
Quality of Experience
Private Historic Odyssey Walking Tour of Lisbon
Private Historic Odyssey Walking Tour of Lisbon
Lisbon
Quality of Experience
Guides, Drivers and Staff
Transport
Activity: Fifty Seconds - Michelin Star Meal
Activity: Fifty Seconds - Michelin Star Meal
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
Private Douro River Escape: 1-Hour Exclusive Cruise
Private Douro River Escape: 1-Hour Exclusive Cruise
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
Indulge in Elegance on a Guided Winery Tour Infused with Tastings and a Delicious Lunch
Indulge in Elegance on a Guided Winery Tour Infused with Tastings and a Delicious Lunch
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
Porto's Historic Odyssey on a Private Walking Tour
Porto's Historic Odyssey on a Private Walking Tour
Porto
Quality of Experience
Guides, Drivers and Staff
Local specialist: Diana Mota
Diana
Diana Mota
Local specialist in Lisbon | Replied on Sep 29, 2025

Hello Atiyeh,
Thank you very much for your fantastic feedback! We’re sincerely grateful to know that our team, along with all the staff, drivers, and guides, could together make this celebration so special for you and your husband. Now it’s time to relax, embrace the retirement, and enjoy the best moments of life! Feel free to come back anytime!!
Wish you all the best 😊
Your friend in Portugal - Diana

Tenderfoot Travelers
Ireland | Sep 9 - Sep 18, 2025

patti
patti m.
Denver, CO | Reviewed on Sep 26, 2025
We were contacted by Stephen Malloy in April 1, 2025 and began planning our Ireland Vacation. From the beginning, Stephen made us feel like he cared about making this trip an adventure for us. We exchanged emails, had two videos chats, questioners, and even received feed back and help from his partner in crime: Elisa Gjepali, Two for One! We must have been important or a big pain.
We received our first itinerary on April 6 and it was almost perfect. We could tell Stephen had listened...
Read more

We were contacted by Stephen Malloy in April 1, 2025 and began planning our Ireland Vacation. From the beginning, Stephen made us feel like he cared about making this trip an adventure for us. We exchanged emails, had two videos chats, questioners, and even received feed back and help from his partner in crime: Elisa Gjepali, Two for One! We must have been important or a big pain.
We received our first itinerary on April 6 and it was almost perfect. We could tell Stephen had listened to us and was trying to make our dream vacation a reality. A few changes were made and we had booked our trip by April 26 and excited to be on our way.
From May through September, Stephen or Elisa answered many. many question we had and not just about our bookings and outing. We had never traveled internationally and had no idea about anything. From travel insurance to customs procedures, they helped us feel comfortable and never acted like it was a bother.
We received our travel book a week before we left on our trip. Some scheduling changes had been made and they wanted to make us aware of the changes. Stephen even did another video chat with us because there was on very confusing day and he wanted to make sure we were all on the same page about the changes for that day.
Our first day in Ireland, we received an email from Stephen welcoming us to Ireland. A friendly face in a new town. He made sure we had numbers to call in case of problems, and let us know we could still contact him or Elisa if needed.
And we did need them a couple of times. Problems were handled and we had a wonderful time.
Thank you Kimkim for a wonderful time and to Stephen and Elisa,
You will be remembered in our hearts and prayer from this day forward.
Blessings,
Pat and Patti McHugh

Local specialist: Stephen Molloy
Stephen
Stephen Molloy
Local specialist in Dorset and Lyon | Replied on Oct 05, 2025
Dear Pat and Patti, Thank you so much for your thoughtful and detailed comment, both here and along the kimkim chat feed. Reading your words has truly made my day :) The most special part of this journey through Ireland for me wasn’t just putting together the logistics, but the connection we built with you both. It’s been a joy to accompany you from the very first Teams Video call through to the last details of your trip, and I hope our paths cross again in the future. Perhaps a trip to... Read more

Dear Pat and Patti,

Thank you so much for your thoughtful and detailed comment, both here and along the kimkim chat feed. Reading your words has truly made my day :)

The most special part of this journey through Ireland for me wasn’t just putting together the logistics, but the connection we built with you both. It’s been a joy to accompany you from the very first Teams Video call through to the last details of your trip, and I hope our paths cross again in the future. Perhaps a trip to another of our destinations (UK, France...) or at least a message at Thanksgiving.

Elisa and I are so grateful for your blessings. I think I can speak for her, when I say that we wish you both all the very best, and may your travels continue to be filled with discovery, joy, adventure and a whole lot of laughs.

With warmest regards,
Stephen Molloy
HIGH POINT

Angela was very helpful . We had a large grou...
Greece | Sep 12 - Sep 18, 2025

N
Nicole G.
Seattle, WA | Reviewed on Sep 26, 2025
Angela was very helpful . We had a large group traveling together and it was so nice to have our accommodations, transportation and side trips all arranged . She was also super responsive with any questions that came up. Read more

Angela was very helpful . We had a large group traveling together and it was so nice to have our accommodations, transportation and side trips all arranged . She was also super responsive with any questions that came up.

Hotel Reviews
Athina Luxury Suites Santorini
Santorini

Beautiful property and rooms with stunning views. Definitely a special treat.

Location
Staff
Cleanliness & Comfort
Sweet Home Hotel
Athens

Perfect location, charming hotel with easy access to all things Athens has to offer.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
The Mediterranean Diet: Food & Lifestyle
The Mediterranean Diet: Food & Lifestyle
Naxos

Amazing. Our guide, Elizabeth was excellent . Definitely a highlight of our time on Naxos.

Quality of Experience
Guides, Drivers and Staff
Transport
Naxos Sunset Cruise
Naxos Sunset Cruise
Naxos

The weather did not cooperate for this activity, which was not our boat captain’s fault, but I did feel like the tour should have been canceled since it was not conducive to swim, etc due to the weather.

Cook like a Greek with a chef!
Cook like a Greek with a chef!
Athens

Our hosts were very friendly and the food was excellent, but we signed up for a hands on cooking class and really didn’t get to do any hands on cooking, which is what we were expecting.

Quality of Experience
Food
Guides, Drivers and Staff
Athens Highlights Mythology Tour
Athens Highlights Mythology Tour
Greece

Our guide was super friendly and knowledgeable. Great tour.

Quality of Experience
Local specialist: Angela (Aggeliki) Giannioti
Angela (Aggeliki)
Angela (Aggeliki) Giannioti
Local specialist in Greece | Replied on Sep 28, 2025
Yeia sou Nicole, Thank you for sharing your feedback. 🙂
I am really happy that I was able to assist you with the planning, and whenever needed, while you were here.
I will definitely be sharing your feedback with the cruise in Naxos and the cooking class in Athens.
What I know for sure about the cruise is that the captain closely monitors the weather, and if, for any reason, he thinks that the experience will not be a pleasant one, he will cancel.
I personally spoke with the crew there...
Read more

Yeia sou Nicole,

Thank you for sharing your feedback. 🙂
I am really happy that I was able to assist you with the planning, and whenever needed, while you were here.

I will definitely be sharing your feedback with the cruise in Naxos and the cooking class in Athens.
What I know for sure about the cruise is that the captain closely monitors the weather, and if, for any reason, he thinks that the experience will not be a pleasant one, he will cancel.
I personally spoke with the crew there the previous day, and they reassured me that it would be OK to have the cruise. I am sorry you did not enjoy it, though.

Thank you for trusting us with your trip to Greece.
We would love to see you come back someday. 🙂

Take care and safe travels!
Angela & the GA Trips team

We had the most magical trip to Iceland!
Iceland | Sep 12 - Sep 21, 2025

Laura
Laura C.
Dallas, TX | Reviewed on Sep 26, 2025
Overall, we had the absolute most magical trip to Iceland. Hanna helped to book all the necessary restaurant reservations and they were all fabulous! The snorkeling at the Silfra fissure was a must. We also visited Fridheimar Tomato Farm and the dinner was fantastic - as a plus it was walking distance from our hotel (Blue Hotel Fagrilundur). Both Seljalandsfoss (where you can walk behind the falls - just do it!) & Skogafoss (forest waterfall) were some of our favorites. Reynisfjara beach... Read more

Overall, we had the absolute most magical trip to Iceland. Hanna helped to book all the necessary restaurant reservations and they were all fabulous! The snorkeling at the Silfra fissure was a must. We also visited Fridheimar Tomato Farm and the dinner was fantastic - as a plus it was walking distance from our hotel (Blue Hotel Fagrilundur). Both Seljalandsfoss (where you can walk behind the falls - just do it!) & Skogafoss (forest waterfall) were some of our favorites. Reynisfjara beach (black sand) was magnificent - it wasn't hard to imagine the scenes from Game of Thrones being filmed there. The Katla ice cave tour was super fun as well - you'll hike the Myrdalsjokull glacier, then visit the amazing blue and black ice cave of the Kötlujökull glacier on Mt. Katla. If we had to pick our favorite canyon it would be Fjadrargljufur canyon - just stunning. Another must see spot was Jokulsarlon & Diamond Beach where you could see the very blue chunks of glacier floating and the diamond beach appearance - we also saw some seals during our stop. Vestrahorn & the Viking Village also offered some unique and stunning views of the mountains and the beautiful water. The Hverir geothermal area was super cool (all be it a bit overwhelming with the sulfur content in the air). Hotel Laxa was one of our favorite spots for lodging and we lucky enogh to have a spectacular showing of the Northern Lights while there. Our whale watching in Husavik was canceled due to weather but luckily we were able to re-book for Árskógssandur and we couldn't have asked for a better outing - the gear they provide was very warm and we were able to see lots of whale activity. The Forest Lagoon was one of our groups favorite stops for relaxation (better than Blue Lagoon as it wasn't near as crowded and the water is clear with no silica - wish we had a bit more time to explore Akureyri and maybe stay over a night. Our last nights in Reykjavik were fun exploring the city, shopping and eating (get the hot dog at Baejarins Beztu Pylsur). Dinner at Fiskfelagid Fish company was so delicious as well.

Overall, I offer the following insights: 1. Buy waterPROOF gear (jacket and pants and an extra poncho if you really hate being wet) - not water resistant. 2. Bring layers- you will ABSOLUTELY need them no matter when you visit. 3. Comfortable waterproof hiking shoes or boots are a must. 3. The food was so much BETTER than we expected, although bringing snacks for the drive was essential especially if you wanted to limited your stops during the day.

Also, Hanna and her colleagues were super helpful and timely in responding to last minute requests during the trip. Hihgly recommend them and highly recommend visiting Iceland.

Local specialist: Hanna Kravchenko
Hanna
Hanna Kravchenko
Local specialist in Ukraine / Iceland | Replied on Oct 11, 2025

Dear Laura and fantastic travel team!
Thank you so much for this detailed review and a lot of useful comments. I am so happy that your trip went well and you enjoyed the unique beauty of Iceland. It was a great pleasure working with you together to create this adventure.

All the best from me and our team!
Hanna

5 Stars!
France | Aug 24 - Aug 30, 2025

Stacy
Stacy K.
Chicago, IL | Reviewed on Sep 26, 2025
From the moment we first contacted KimKim we knew we were in excellent hands. Our trip to France was not just a vacation—it was a beautifully curated experience that exceeded all expectations. Every detail was thoughtfully planned by Sebastian, from luxurious accommodations in Paris to a breathtaking countryside escape to Amboise in the Loire Valley. What truly set this trip apart was Sebastian’s deep knowledge of France and attention to the little things: charming boutique hotels with... Read more

From the moment we first contacted KimKim we knew we were in excellent hands. Our trip to France was not just a vacation—it was a beautifully curated experience that exceeded all expectations. Every detail was thoughtfully planned by Sebastian, from luxurious accommodations in Paris to a breathtaking countryside escape to Amboise in the Loire Valley.

What truly set this trip apart was Sebastian’s deep knowledge of France and attention to the little things: charming boutique hotels with local flair, seamless transportation between cities, and insider experiences we never would’ve found on our own. Wine tastings at family-run vineyards, a Seine river cruise at sunset, & many tours of beautiful chateaus were just a few highlights that made this trip unforgettable.

Communication throughout was flawless. We had a personalized itinerary, 24/7 support if needed and thoughtful touches along the way.

Thanks to the KimKim team, we didn’t just see France—we felt it. The romance of Paris, the charm of the countryside, and the rich history around every corner came to life through carefully crafted experiences.

If you’re considering a trip to France, do yourself a favor and let KimKim take the reins. This was a once-in-a-lifetime journey made effortless and extraordinary by someone who truly cares about their clients and their craft.

Merci beaucoup for everything!
Jim & Stacy Kelley

Local specialist: Sebastian Prino
Sebastian
Sebastian Prino
Local specialist in Marseille | Replied on Oct 29, 2025
Dear Jim & Stacy, Reading your message truly made my day—merci beaucoup for your kind words! I’m so happy to hear that your trip felt effortless and extraordinary, and that the little details helped bring France to life for you. It was a real pleasure designing your journey, from Paris to the Loire Valley, and I’m thrilled you enjoyed the mix of boutique hotels, local experiences, and of course, the wine tastings and châteaux. Knowing you were able to feel France, not just see it, is... Read more

Dear Jim & Stacy,

Reading your message truly made my day—merci beaucoup for your kind words! I’m so happy to hear that your trip felt effortless and extraordinary, and that the little details helped bring France to life for you.

It was a real pleasure designing your journey, from Paris to the Loire Valley, and I’m thrilled you enjoyed the mix of boutique hotels, local experiences, and of course, the wine tastings and châteaux. Knowing you were able to feel France, not just see it, is exactly what I hope for every traveler.

Thank you as well for being such wonderful travelers to work with—your enthusiasm and openness made it easy to create something special. I’ll be delighted to welcome you back whenever you decide to explore more of France. Perhaps next time we can plan a journey through Provence, Normandy, or the French Riviera.

Until then, I send you both my warmest regards and a big merci again for trusting me with your adventure.

À bientôt,
Sebastian

Enjoyable trip that lacked some fine tuning.
Norway | Sep 5 - Sep 19, 2025

S
Susan S.
Denver, CO | Reviewed on Sep 26, 2025
Both of our city guides were knowledgable and enjoyable. They gave us interesting information and took us to places that we would not have explored on our own. The Thon Hotel Opera was comfortable, well located and very satisfactory. They also provided an excellent breakfast. The Flam Railroad was a disappointment, a bit of a tourist trap, actually. We were packed on the train with too many other people and had only glimpses out the windows. When there was a view it quickly... Read more

Both of our city guides were knowledgable and enjoyable. They gave us interesting information and took us to places that we would not have explored on our own.

The Thon Hotel Opera was comfortable, well located and very satisfactory. They also provided an excellent breakfast.

The Flam Railroad was a disappointment, a bit of a tourist trap, actually. We were packed on the train with too many other people and had only glimpses out the windows. When there was a view it quickly disappeared because of the tunnels and snow/avalanche protections. We would not recommend this for future guests. Afterwards we were left in Flam for much too long, along with the passengers from 2 cruise ships, where there was little shade and nothing but tourist shops. We could have easily walked to Aurland during the time we waited there. The cab driver, Luca, took us to the wrong hotel in Aurland and gave us bad advice with regard to restaurants. The hotel in Aurland was okay.

The bus that we were told to take the next morning to Voss never arrived after a long wait. We finally texted Tom who sent the cab driver, Luca, to take us to Voss to get the bus to Ullensvang. Luca, a large man who drives such a small car, he has to push his seat back into the leg space of the back seat passenger area. In addition, Luca, who is Polish, speaks English with a heavy accent that is hard to understand. In Voss, we were able to get our bus, which proved to be an interesting ride.

The Hotel Ullensvang was a relief, and very nice. We enjoyed the hike through the orchards to the waterfalls and, in addition, we hiked to the cider brewery which was most enjoyable. Unfortunately we weren't prepared for the hotel's lovely spa facilities, but did enjoy the lovely setting.

The Heimen Hotel in Bergen was marginal, at best. The darkly painted room had inadequate lighting and they do not have sufficient space for breakfast for all of their guests -- 3 bus loads! Although they offer a laundry facility for guests it was not well maintained.

The Hurtigruten was a pleasant surprise. One of our most enjoyable meals was in their fine dining area where we could watch the coast as the sun set. Viewing the coast from deck 7 was most enjoyable.

The Hotel Brosundet in Aleslund was excellent. It is very well located and they pay outstanding attention to detail. The hike from town up to the view point was enjoyable.

From Aleslund we had to bus rather than train from Andalesnes to Trondheim. We were never warned that during the autumn months, the train transportation in Norway can be unpredictable because of annual maintenance.

The Scandic Nidelven Hotel in Trondheim is very good. They serve an exceptionally good breakfast buffet. We cannot understand why we were not offered the opportunity to fly from Trondheim to Oslo. The 8 hour bus ride was very uncomfortable, compared to the train. I suspect the bus was much cheaper than the train, so you saved some money. We would have gladly paid the extra cost to fly.

The Amerikenji hotel, which Tom booked for us as a change to our itinerary to accommodate our dinner plans, was very good.

Overall, we enjoyed our time in Norway and the people we met, but were very disappointed that we didn't receive the benefit of local knowledge, in regard to the interruption of train service, when the trip was planned.

Local specialist: Tom Christer Larsen
Tom Christer
Tom Christer Larsen
Local specialist in Oslo, Norway | Replied on Oct 06, 2025
Hi Susan. Im glad to hear you are in overall happy with the Norway trip. In terms of the Flåm Railway, it is a bit of a challenge as it is rated as one of the most spectacular railway journeys in the world, but of course it is no secret, and as it is the only way going down from the main railway to Flåm it can get crowded so we understand the experience can be affected by that. When you arrived in Flåm with the train, the taxi should have been picking you up a few minutes after, but since... Read more

Hi Susan.

Im glad to hear you are in overall happy with the Norway trip.

In terms of the Flåm Railway, it is a bit of a challenge as it is rated as one of the most spectacular railway journeys in the world, but of course it is no secret, and as it is the only way going down from the main railway to Flåm it can get crowded so we understand the experience can be affected by that.

When you arrived in Flåm with the train, the taxi should have been picking you up a few minutes after, but since you wrote there was a long waiting time they must been delayed making you wait a lot longe than you were supposed to. And that the taxi driver gets you to the wrong hotel (not that many to choose from though), making the trip uncomfortable and communicates badly is something we will note for future references.
Still dont have a clear answer what happened to the bus to Voss, it is supposed to have been there but so were you so not easy to say what happened.

The bus for train from Åndalesnes was due to a rock slide destroying the railway and the replacement was noted in the confirmation in the trip plan, but with much information and details I guess it could have been specified in the chat as well.
The bus from Trondheim to Oslo was also a replacement service and tickets were booked through the railway company, and this was specified in the chat.

Best,
Tom

Our incredible trip to Japan
Japan | Sep 3 - Sep 18, 2025

Martine
Martine S.
Ashburn, VA | Reviewed on Sep 26, 2025
Sandy, our local specialist, was incredible in tailoring our trip to our needs. She took our feedback and created a trip of a lifetime. Even when we had any issues, she was so quick to help us resolve them. She checked in with us frequently before, during, and after our trip, and was always at least a day or two ahead of us with the itinerary information we needed to prepare for our next day's adventure. Her suggestions for each day were helpful and fun; we always felt like we had something... Read more

Sandy, our local specialist, was incredible in tailoring our trip to our needs. She took our feedback and created a trip of a lifetime. Even when we had any issues, she was so quick to help us resolve them. She checked in with us frequently before, during, and after our trip, and was always at least a day or two ahead of us with the itinerary information we needed to prepare for our next day's adventure. Her suggestions for each day were helpful and fun; we always felt like we had something to do in the area around the activity of the day. We often used the days set aside for shopping as an opportunity to explore cultural experiences instead.

The tour guides selected for us were phenomenal. Taka-San was our guide through Tokyo and Hakone for two different days, and what he was able to show us, teach us, expose us to, and also his suggestions for our free day in Tokyo made the trip that much more interesting, exciting, and enjoyable. I would highly recommend him to anyone looking for a local guide. Mayumi-San was our knowledgeable guide through Hiroshima, the Peace Museum and Peace Park, as well as Istukushima Island for a full day. She was sensitive with us as we learned more about the aftermath of the Nuclear bomb dropped on Hiroshima and was able to answer a lot of our questions throughout the day.

One thing I would suggest is for days that involve museums, either make that one of the only things happening that day or not have a tour guide for those days. We would've liked to have had more time to be able to go through the Hakone Open-Air museum and Hiroshima Peace museum and not have to rush to the next thing.

Overall, the trip to Japan was well organized, well-planned, and like a well-oiled machine. All of the accommodations were well-suited to our needs, especially the beautiful breakfast buffets at every hotel. We loved having the good mix of Japanese and western-style breakfasts and all of the staff at every hotel we stayed at were so accommodating and helpful.

Hotel Reviews
Sotetsu Fresa Inn Hiroshima
Hiroshima

We arrived at this hotel before check-in, and the staff were able to hold our luggage for us until check-in time. The hotel staff were very hospitable and helpful. There was a Lawson convenience store connected straight to the hotel, which was, of course, convenient. This hotel is also conveniently located about a 5 minute walk from Hiroshima station, which is huge and has a nice shopping mall attached to it. The amenities the hotel offered were nice. The breakfast was a good combination of Japanese-style and western-style. They had many local delicacies from Hiroshima, including rice, which was very good. We had a connecting room for our last few nights in Japan, in Hiroshima, which was nice, except for the fact that the double-sized bed took up most of the room, with not much room to move around the bed. The connecting room had two twin-sized beds, and ample room to move around. The bathroom was very small and had an actual bathtub with a showerhead included.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Karaksa Hotel Osaka Namba
Osaka

The hotel staff was wonderful, and the amenities were great. This hotel is conveniently located very close to Dotonbori, Namba station, and Shinsaibashi Station. It was very easy to walk around Osaka near Namba to many different shopping areas, shrines, and restaurants. We appreciated the rainfall showerhead on the ceiling of the shower. The daily snack and drinks available were a good supplement after returning to the hotel from our day's adventures. The breakfast had good food, especially the takoyaki (Octopus balls), but we would've liked to see more Japanese style breakfast than the western-style that was the majority of what was offered. The chicken karaage was also delicious and the western-style foods were tasty, but left something to be desired. We felt frustrated with only having two washing/drying machines for the whole hotel and had to try to time out doing our laundry perfectly to make sure we had access to the limited machines.

Authenticity & Character
The hotel felt more Western-style than what we were looking for.
Location
Staff
Cleanliness & Comfort
The roll-away bed wasn't very comfortable in our room.
Richmond Hotel Premier Kyoto Ekimae
Kyoto

We arrived at the Richmond hotel mid-afternoon before check-in time, and the staff was still able to accommodate us and check us in early, as we had a scheduled reservation to get to soon after. Our hotel room was comfortable with the separated toilet from a Japanese style shower/bath. What made Richmond stand out was their social hour in the evening during which time they provided snacks and alcoholic and soft drinks. Their snacks were delicious and a nice reprieve after a long day of exploring. Their breakfast was also versatile, with a great mix of Japanese style and western-style breakfasts. Their Japanese curry, especially was so good and having made-to-order shabu-shabu was a great start to ours days. They also had make-your-own sushi bowls, which we took advantage of every day. They offered wonderful amenities, including two floors of Laundry available with a television channel that showed available washer/dryer machines. They also offered a tatami-mat coaster workshop, which my mother was able to take advantage of. It was conveniently located close to Kyoto station, which has many different restaurants available, depending on what kind of mood you're in for food, and of course access to the subway station.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hakone Yumoto Onsen Tsuki no Yado Sara
Hakone

We didn't know what to expect when we checked into our hotel in Hakone after a long day of adventuring through the mountains, but our expectations were exceeded. The staff were patient and gracious. The hotel room was beautiful and the private bathtub on the balcony was such a wonderful retreat after a long day, despite the mosquitoes outside. My mom took advantage of the private bath on another level and enjoyed it. The free alcoholic and soft drinks offered were next level, and it was a great opportunity to try their plum wine, local beer, sparkling wine, and sake, as well as the delicious, different flavors of sodas and soft drinks. They also offered free coffee, tea, and matcha lattes; all of which were delicious. The hotel is also about a 15 minute walk to the Hakone Yumoto Station. Yukata was provided for all guests, and guests were encouraged to wear them and slippers around the hotel, however, for taller or plus-sized people, and with bigger feet, the fit might be tight. We had a combo package that included dinner and breakfast, both of which were incredible multi-course and beautiful Japanese-style meals. For dinner, it was a set-menu 7 course meal with appetizers, sushi, sashima, shabu-shabu, and other local delicacies, all of which were intriguing, beautifully displayed, and delicious. The menu was in Japanese on beautiful washi paper with hand calligraphy. Breakfast was fairly similar in grandiosity with another set-menu and beautifully displayed dishes and a delicious meal. If you are adventurous and enjoy Japanese food, this is a perfect stay.

Authenticity & Character
Location
It's about a 15 minute walk to the nearby train station.
Staff
Cleanliness & Comfort
Asakusa Tobu Hotel

This hotel was conveniently located, right near Asakusa shopping, Sensoji Temple, and the subway stations. Their staff were so patient and helpful, and allowed us to check in very early in the morning when we arrived in Japan. Their breakfast buffet was the perfect combination of Japanese and Western-style foods, and every day it was so delicious. The made-to-order onigiri and egg dishes were wonderful. The hotel room was nice, including the separated toilet and the Japanese-style shower. The beds and pillows were very comfortable.

Authenticity & Character
Location
It is conveniently located, right near Asakusa shopping, Sensoji Temple, and the subway stations.
Staff
Cleanliness & Comfort
Activity Reviews
One Day Miyajima Island and Hiroshima Tour
One Day Miyajima Island and Hiroshima Tour
Japan

Our tour-guide met us in the morning at our hotel and took us on a bus to the Peace Memorial Park. We started at the Peace Museum, where we watched a half-hour long film, documenting the experiences and voices of survivors of the nuclear bomb in Hiroshima. The film and museum were difficult to witness, however, we think everyone visiting Japan should have a human obligation to visit Hiroshima and/or Nagasaki to understand the scale and aftermath of the nuclear destruction. The museum and Peace Park were thoughtfully designed and shared the real human impacts as a reminder of the horror of war. Going through the museum does not require a tour guide, and is likely a better experience to go through at your own pace. Later in the afternoon, we took a 45-minute ferry from the riverbank to Miyajima Island with our tour-guide. There, we visited the 50 foot tall Torii Gate, guiding travelers from the sea to the magnificent Istukushima shrine behind it. From the shrine, we climbed the mountain, visiting the Daisho-in Temple, a beautiful Tibetan temple, admiring the sea and mountains around and below. We explored several Buddhist temples up the mountain and one space where we were able to visit 88 different Buddhist Temples from all over Asia by just standing on a tile from each. The small town on the island had several different shops and restaurants. We were able to try matcha ice cream, coffee ice cream, honey-lemon ice, and tornado potatoes, all of which were fun and delicious.

Quality of Experience
Guides, Drivers and Staff
Mayumi-San was knowledgeable and compassionate. She was willing to help us practice speaking Japanese and was patient with us, trying to slow down and go at our pace, as much as possible.
Transport
Learn the Secrets Behind Ramen in a Cooking Class
Learn the Secrets Behind Ramen in a Cooking Class
Osaka

Our travel agent Sandy, did a fantastic job giving us directions to the place, as it was not apparent from the street or GPS, but we were able to find it because of her support. Kasa-San and Mari-San (not completely sure of her name) were fantastic instructors and walked us through every step. They had already prepared the workstations before we arrived. They had started the fish dashi and chicken dashi, but we were given clear instructions in English for every other step. We made our own noodles from scratch and were even shown a special technique for kneading the dough. The instructors were fun, funny, and informative about the ingredients we used. They took their time explaining each step to us and also provided printed recipes for each part. The gyoza we made was a delicious appetizer and the ramen was incredible. We will definitely be bringing these tips and tricks to our cooking at home.

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

When we arrived for the tea ceremony, we were taken to dressing rooms, where employees allowed us to choose our own kimono, obi, and floral ornaments for our (the ladies) hair. The employees helped us get dressed, and braided/styled our (the ladies') hair. My husband was also dressed in kimono, as well. We were then given opportunities to take pictures using their gardens as beautiful backgrounds. We were then led into the tea room with fellow tourists. Our tea ceremony host, Dodo-San was patient, kind, and incredibly hospitable, as she showed us and explained the tea ceremony and making matcha tea, which we were all able to do ourselves. She walked us through all of the customs, and encouraged us to be in the moment with her and our fellow guests. The sweets that were provided were also delicious, especially the red bean paste sweet, and the tea was delicious, as well. The whole tea ceremony experience was an incredible glimpse into traditional Japanese culture. The Ninja museum was interesting, well-constructed, and informative. We would have preferred to walk through at our own pace without a guide, albeit, some information they gave was useful. The shuriken (ninja star) throwing was fun.

Quality of Experience
Guides, Drivers and Staff
Dodo-San was a fabulous host for our tea ceremony, as were all of the staff there. She even took time after to share with us more information and exchange life experiences, as well as went above and beyond to make our experience special.
Transport
Full Day  Hakone Open-Air Museum and Hakone Ropeway Tour
Full Day Hakone Open-Air Museum and Hakone Ropeway Tour
Hakone

We took at least 5 forms of transportation to and through Hakone, moving between modes seamlessly. The train, rail-car, cable car, gondola, pirate ship, and bus were each so easy to use, and provided beautiful and unique views. Our guide was fantastic in showing us and explaining the sulfur springs and its surroundings, as well as sharing with us the Black hot spring eggs, and the summit of Mt. Fuji. The open-air museum was so cool, however, we would've liked to have spent more time there without having to rush. We weren't expecting to go on a pirate ship across Lake Ashi, but it was such a beautiful ride with an interesting background into the Dragon deities that are said to reside there. Gorgeous landscapes, wonderful art, and interesting history and explanations. The restaurant at the top of Mt. Hakone had absolutely delicious Japanese curry that we're still dreaming of.

Quality of Experience
We were not expecting the amount of activities and modes of transportation all in one day, and it was all incredible.
Guides, Drivers and Staff
Our guide, ended up calling ahead to a magic puzzle box shop to give us a private demonstration of their puzzle boxes and took us out of the way to go to this shop. He went above and beyond to ensure we had an amazing time that day.
Transport
We took at least 7 different modes of transportation that day including subway, shinkansen, train, rail car, cable car, gondola, pirate ship, and bus, and all were very convenient and excellent ways of getting around the mountains and lake.
 Imperial Palace East Gardens
Imperial Palace East Gardens
Tokyo

Without a tour guide explaining the imperial family and the grounds, this would have been a lot less interesting. The garden is beautiful, but the historical sight leaves something to be desired. As the royal family resides in the actual palace, it is not accessible to tourists at all; only the gardens and grounds can be visited. There is a lot of walking through the grounds, including several steep hills. The view of the outside of the concert hall is beautiful and the smaller buildings, as well as the history of building the walls is very interesting.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Tokyo City Tour with Culture & Life
Full Day Tokyo City Tour with Culture & Life
Tokyo

Our tour guide Taka-San, messaged me several days before we were scheduled to meet with him, asking about our preferences and needs, and if he could reserve lunch for all of us at a local sushi restaurant. He was wonderful at communicating before, during, and after our day tour around Tokyo. He met with us at our hotel that morning, showed us how to use the subway station, answered all of our questions throughout the day, and imparted his extensive knowledge upon us. He took us to Meiji-Jingu Shrine, explained the Torii gates to us, the cultural practices, and taught us about the differences between Shinto and Buddhist shrines in Japan. Then, he took us to Tsukiji outer fish market, and was able to talk with local vendors on our behalf, allowing us to buy and experience delicious samples of wagyu beef and grapes. We also had lunch at a delicious sushi bar.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Oct 09, 2025

Hi Martine,
Thank you for choosing KimKim to arrange this trip for you. We deeply appreciate your trust, support, cooperation, patience, and understanding throughout the journey. Our warmest wishes go to you and your family — may happiness and health always be with you. We sincerely hope to see you on your next trip.
Best
Sandy

The entire team was very supportive both befo...
Japan | Sep 14 - Sep 19, 2025

J
Joan C.
Chicago, IL | Reviewed on Sep 26, 2025
The entire team was very supportive both before and during our trip. We were very pleased. Our 1/2 day guide of Tokyo, Tatsuki, was extremely accommodating, full of information, and we appreciated the time we spent with him. Our other guides, one for the Shibuya crossing food tour and the other, Yuki, for our Tsukiji Fish Market tour were great as well. We will definitely recommend KimKim to others and will use you again for future travels. Read more

The entire team was very supportive both before and during our trip. We were very pleased.

Our 1/2 day guide of Tokyo, Tatsuki, was extremely accommodating, full of information, and we appreciated the time we spent with him.

Our other guides, one for the Shibuya crossing food tour and the other, Yuki, for our Tsukiji Fish Market tour were great as well.

We will definitely recommend KimKim to others and will use you again for future travels.

Hotel Review
Karaksa hotel grande Shin-Osaka Tower
Osaka
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tokyo Tsukiji Fish Market Food Walking Tour
Tokyo Tsukiji Fish Market Food Walking Tour
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Best Of Shibuya Food Private Tour - Evening
Best Of Shibuya Food Private Tour - Evening
Tokyo

The restaurants and food choices were great, but there was too much food! We would have enjoyed sampling food more than full meals at each stop. We were so full that by the 3 stop that we could hardly finish!!!

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Tokyo Tour with a Multilingual Guide by Public Transportation (Private)
Half Day Tokyo Tour with a Multilingual Guide by Public Transportation (Private)
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Welcome (Irrashaimase) to Tokyo!
Welcome (Irrashaimase) to Tokyo!
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Osaka
Welcome to Osaka
Japan
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on Sep 29, 2025

Hi Joan,

Thank you for letting me add more memorable experiences to your Japan trip. I’m so glad you enjoyed them, and it sounds like the food was a real highlight! I appreciate you sharing your feedback. I’d love to help you plan your next adventure.

Warm regards,
Leny

Norway Fjord
Norway | Sep 2 - Sep 9, 2025

Anne
Anne H.
Atlanta, GA | Reviewed on Sep 26, 2025
Our overall trip was lovely and we had a grand time. Things that I thought were exceptional included the Fjord Safari group out of Flam. Their gods were exceptional. We learned a lot and had a lot of fun on both our hike and boat ride. The à la carte restaurant at the. Fleheim hotel was quite good.
We loved Aurland and the Geiringer fjord. That was quite beautiful.
Read more

Our overall trip was lovely and we had a grand time. Things that I thought were exceptional included the Fjord Safari group out of Flam. Their gods were exceptional. We learned a lot and had a lot of fun on both our hike and boat ride. The à la carte restaurant at the. Fleheim hotel was quite good.
We loved Aurland and the Geiringer fjord. That was quite beautiful.

Hotel Reviews
Quality Hotel Ålesund
Ålesund

I asked to change rooms so that we could have a view of the water. Our room was small, but the view was exceptional. They had two chairs in front of the window that were quite comfortable to sit and look out. The location on the water was what made this hotel special to me.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Scandic Torget
Bergen

We were upgraded to a very large room, which was nice. The buffet was great. The staff was quite helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Karl Johan Hotel
Oslo

The location is good. The room was clean and neat and adequate in size. The buffet breakfast at all of our hotels were excellent, but this one was especially good.

Authenticity & Character
Location
Staff
The front desk was helpful in recommending local restaurants, and helping us with directions
Cleanliness & Comfort
Fretheim Hotel
Flåm

Initially, we were placed in a suite room in the historic section. We had to change rooms because that room had a steep wooden staircase from the bathroom up to the sleeping area. I would not recommend that room. The à la carte restaurant was excellent and we enjoyed two lovely meals there. Salmon was cooked excellently and the chicken in Norway is so tender.

Authenticity & Character
Location
It It is on The water, but the view is not exceptional as there are some other buildings across the street. Cruise ships were present on both of our days there.
Staff
Cleanliness & Comfort
The historic rooms had bathtubs with shower curtains. The newer section had regular showers, which were easier for us to get in and out of.
Activity Reviews
Walk up to Aksla Viewpoint
Walk up to Aksla Viewpoint
Ålesund

Nice but crowded

Geirangerfjord Cruise & Day Trip
Geirangerfjord Cruise & Day Trip
Norway

Seeing the fjords from the water is quite different than from our land. It is more dramatic. The guide on the boat was quite informative and great to listen to.

Quality of Experience
Explore Ålesund
Explore Ålesund
Norway

We did the Sugar top hike. It was quite difficult, but I felt worth it to see the 360° views at the top.

Quality of Experience
 Øygarden Kayaking Excursion with Island Lunch
Øygarden Kayaking Excursion with Island Lunch
Bergen

it was a lovely day, but it was not a unique Norway experience.

Fløibanen  Funicular Ticket
Fløibanen Funicular Ticket
Bergen

we walked up instead of taking the Funicular up. We did write it down. The restaurant at the top was very nice. We did eat dinner there at sunset which was lovely.

Quality of Experience
Explore Bergen
Explore Bergen
Bergen

Bergan is not on a fjord. It is one of the larger cities in Norway so I guess seeing it is part of the experience of Norway. I did not find it particularly interesting. We did eat dinner at the restaurant at the top of the funicular at sunset. It was lovely.

Quality of Experience
Fjord RIB Safari & Undredal Cheese Tasting
Fjord RIB Safari & Undredal Cheese Tasting
Norway

Loved the rib Safari trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Waterfall Hike & Stegastein Viewpoint Experience
Waterfall Hike & Stegastein Viewpoint Experience
Flåm

It was a very hazy day, but still enjoyable to see the view

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Flåm
Explore Flåm
Flåm

I did not enjoy the city of Flam. Alesund is a much prettier area without the cruise ship. We also took a very short hike and I would’ve enjoyed a longer one. Fjord Safari is an excellent organization and their guides are informative and fun.

Quality of Experience
Jumping in the Fjord was the best
Self-Guided Oslo Exploration
Self-Guided Oslo Exploration
Oslo

I don’t believe we used this information. We had Reed on our own about Oslo and chose to do some things

Quality of Experience
We enjoyed Ola
Local specialist: Alex Mottler
Alex
Alex Mottler
Local specialist in kimkim HQ | Replied on Nov 24, 2025

I sincerely appreciate you taking some time to write out a review and share all of these amazing pictures, Anne!

Those cruise ships coming in & out of Flåm can certainly hinder the views that the charming little village normally have, but I'm glad Ålesund was such a great experience and you loved being out on the water, especially with FjordSafari, they're one of my favorite tour operators to work with!

Great Trip by KimKim
Italy | Sep 7 - Sep 23, 2025

Adriana
Adriana P.
Dallas, TX | Reviewed on Sep 26, 2025
Venice was beautiful and a wonderful experience. Very romantic. Our guide, Sara, was great. Very friendly, good personality and an informative guide. Roberta and Alexandra were also great guides. We really enjoyed Murano and our private tour of the glass factory. Then we went to Burrano where we enjoyed the colorful houses and their reflections on the water. We were able to get some beautiful pictures.
Cinque Terre was marvelous. Our hotel, La Torretta, was beautiful and the staff was...
Read more

Venice was beautiful and a wonderful experience. Very romantic. Our guide, Sara, was great. Very friendly, good personality and an informative guide. Roberta and Alexandra were also great guides. We really enjoyed Murano and our private tour of the glass factory. Then we went to Burrano where we enjoyed the colorful houses and their reflections on the water. We were able to get some beautiful pictures.
Cinque Terre was marvelous. Our hotel, La Torretta, was beautiful and the staff was exceptional. The views were outstanding. The breakfasts were amazing. We would definitely stay at this hotel again. Our guide, Sandra, was friendly, helpful and she gave us a lot of history and information. She was also exceptional!
Rome was beautiful. Wish we could have spent a few more days here so that we didn't have to pack a lot into 2 full days.
The one thing I would change is the train rides. I would of preferred to ride in first class.

Hotel Reviews
Parlamento Boutique Hotel
Rome

Parlamento Boutique Hotel is in a good location. It was a little difficult to find the entrance but we found our way. The walls of the hotel are a little thin. We could hear water running between the walls. We figured someone had showered and the water was running down the pipes. The room was roomy and very clean. They even had a small refrigerator in the room which was really nice. They serve breakfast every day but we did not eat at the hotelt because one day our tour started early & there was a strike happening that day so we had to leave early. And the other day we wanted to get to the Trevi Fountain early. Andreo, worked the front desk for like 2 days straight, was a wonderful person. If we needed anything he took care of it!! He can help you find a restaurant, convenience store, liquor store. Anything you need. Very nice and happy to help the guests staying at the Parlamento. I don't know how much they charged for the room because our travel agent booked our rooms, train tickets & tours. I should ask for an itemized bill LOL.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Torretta
Manarola

This is a very unique hotel. The room we had was small but it had a queen sized bed and the room had everything we needed. One is not going to spend that much time in your hotel room. The patio where they serve a delicious breakfast and has a beautiful view of the ocean was incredible. They offer several choices for breakfast, coffee and Prosecco. The patio is a lovely place to enjoy your happy hour. They also have a hot tub for the use for guests. You will enjoy this after all the walking you will do. It is also a small hotel, maybe 14 rooms but they offer all you will need. We enjoyed being guests at La Torretta!

Authenticity & Character
Every room is different and unique!
Location
Staff
Their friendliness and attentiveness to their guests
Cleanliness & Comfort
Local specialist: Arianna Zampieri
Arianna
Arianna Zampieri
Local specialist in Italy | Replied on Sep 29, 2025

Hi Adriana,
Thank you for sharing your wonderful feedback!
We’re delighted your group enjoyed the beauty, culture, and hospitality throughout your journey, as well as the warmth and knowledge of your guides. Your kind words about the accommodations, staff, and experiences mean a lot. We appreciate your suggestions and look forward to welcoming you again in Bella Italia!
Arrivederci from the whole Storywalking team :)

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