Kimkim Trip Reviews

4.8
Based on 18,138 ratings
Read 18,138 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Beautifully Planned, Wonderfully Experienced - Sister Trip to Portugal
Portugal | Jul 27 - Aug 2, 2025

Eden
Eden C.
Ashburn, VA | Reviewed on Aug 04, 2025
I wanted to treat my sister to our first European vacation, and I’m so glad I chose KimKim to help make it unforgettable!
We decided on Portugal but weren’t sure where to begin—thankfully, our travel specialist Helena made the process seamless. She listened closely to how we like to travel, accommodated our dietary needs, and crafted an itinerary that perfectly suited us. Every hotel was well-located, and each experience felt personal and thoughtful.
We split our time between Porto and... Read more

I wanted to treat my sister to our first European vacation, and I’m so glad I chose KimKim to help make it unforgettable!
We decided on Portugal but weren’t sure where to begin—thankfully, our travel specialist Helena made the process seamless. She listened closely to how we like to travel, accommodated our dietary needs, and crafted an itinerary that perfectly suited us. Every hotel was well-located, and each experience felt personal and thoughtful.

We split our time between Porto and Lisbon, starting with a walking tour in Porto led by the amazing Elena. She was warm, knowledgeable, and made our first day so memorable—snapping great photos and sharing local insights. Helena also planned a food tour that introduced us to authentic Porto cuisine we’d never have found on our own. Unfortunately, I can't remember our tour guide's name for the food tour, but he also did a great job.

One of the absolute highlights was our trip to the Douro Valley with João, our incredible driver. I think he has to be one of the loveliest people I’ve ever met. I really could go on and on about how wonderful he was, but I’ll just say that our trip with João was a top highlight of the whole vacation. We learned so much about Portugal chatting with him and we were treated with such kindness. We really felt welcome, like we were family. I could not have asked for a better person to help us explore Porto. He also drove us from Porto to Lisbon, making amazing stops in Aveiro and Nazaré—where he got us local pastries, espresso, and secured a table at Pangeia by the Sea, our best meal of the trip.

In Lisbon, we had a fantastic tour with José, who not only showed us hidden photo spots but went the extra mile by walking us to a special lunch spot, recommending a great dish and wine, and ensuring the staff took excellent care of us. So thoughtful and above and beyond!

When nearby fires forced an itinerary change, communication through the travel app was prompt and seamless. Our hiking guide, Sonia, quickly adjusted our last day, turning it into a rich experience. She took us to Sintra, arranged castle tickets, introduced us to local treats, and even made brownies for my sister’s birthday! She ended the day by driving us to the famous Pastéis de Belém so we wouldn’t miss out on the locals’ favorite.

Every moment felt curated with care. My sister absolutely loved her birthday trip, and I’m so grateful to Helena, Elena, João, José, and Sonia for making it so special. We’ll definitely use KimKim again!

Activity Reviews
Sintra Heritage Hike: Hidden Secrets
Sintra Heritage Hike: Hidden Secrets
Portugal

Sonia was a fanstic tour guide! She shaped a comprehensive experience to make up for a minor change in the itinerary. While in Sintra, she bought us tickets to the National Castle there, she took us to get a classic pastry and latte (which is always a plus), and she showed us other beautiful parts of Lisbon. She even made my sister brownies because she knew it was her birthday! So kind! She even heard me talking about where to get the best Pastel de Nata and let me know that the locals prefer the Pastéis de Belém, so she drove us to the location where they are made to make sure we tried it before we left. It turned out to be such a great day, even with the minor hiccup in the schedule.

Quality of Experience
Guides, Drivers and Staff
Transport
Get to Know Lisbon with a Local
Get to Know Lisbon with a Local
Lisbon

José was a fantastic tour guide. He found some special and unique spots for us to take pictures while also sharing the rich history of Lisbon. The highlight was a small lunch spot he recommended for the Red Vinho Verde that is a unique experience in Lisbon. José could have just pointed us in the right direction for the restaurant, but no, he took it a step further and walked us over to the restaurant, gave us the best recommendation to order and actually spoke to the staff to make sure they took care of us and we had the best experience. Just above and beyond what we could have expected.

Quality of Experience
Guides, Drivers and Staff
Private Transfer {{start_location}} to {{end_location}} via Nazaré & Aveiro
Private Transfer {{start_location}} to {{end_location}} via Nazaré & Aveiro
Portugal

This day was the one I was most concerned about (just because it would be a long day on the road) and it turned out to be a highlight of the trip! Nazaré was absolutely beautiful and Aveiro was lovely as well. But mostly it was chatting with João, understanding more about Portugal and seeing how we are all connected no matter where we grew up, that made the day special for my sister and I.

Quality of Experience
Guides, Drivers and Staff
Transport
Everything was great! Just hire more people like João, and everyone will be sure to have a great trip :)
Day Excursion to Douro Valley:  Wine Tasting & River Cruise
Day Excursion to Douro Valley: Wine Tasting & River Cruise
Porto

Our driver, João, was incredible! Traveling with him was the highlight of the trip. He even talked about the NBA with my sister, which is one of her favorite things to chat about! Also, we enjoyed meeting Carla who gave us a tour of the Quinta Da Pacheca winery. She was fantastic and also had us laughing the whole time :)

Quality of Experience
Guides, Drivers and Staff
Transport
Just having a kind person to chat with on the long drive was a highlight. I like to chat, and I learned so much about Portugal from João.
Explore Porto's Culinary Scene and Bolhao Market
Explore Porto's Culinary Scene and Bolhao Market
Porto

The tour was a fantastic experience, that exposed us to the wonderful world of Porto cuisine. We were shown classic restaurant locations, that we certainly wouldn’t have been about to find on our own. So much fun, and a unique experience. Unfortunately, I can't remember our tour guides name but he was great!

Quality of Experience
Food
Guides, Drivers and Staff
Private Guided Visit of Porto
Private Guided Visit of Porto
Porto

. Our tour guide, Elena, was wonderful! Not only was she knowledgeable, and we learned a lot but we also had fun and she took so many memorable pics for us. She made our first day in Porto a great one!

Quality of Experience
Guides, Drivers and Staff
Transport
There was no actual transport for this tour, as it was a walking tour.
Local specialist: Helena Fernández
Helena
Helena Fernández
Local specialist in Madrid, Spain | Replied on Aug 06, 2025

Hi Eden,

Thank you so much for your lovely feedback!
I am delighted that your trip with your sister turned into such a special adventure. It is wonderful to hear how Elena, João, José, and Sonia made your experience personal and memorable—I will make sure they hear your kind words.

I am also glad we could keep things smooth when plans had to change, and that your sister’s birthday was celebrated with care.

I would love to help you plan your next trip whenever you are ready. 🤩

Warmest regards,
Helena

Nader and his team were amazing. My wife and ...
Egypt | May 25 - May 30, 2025

Jeff
Jeff S.
Ashburn, VA | Reviewed on Aug 04, 2025
Nader and his team were amazing. My wife and I and our three college age children all really enjoyed Egypt. Nader had several planning calls with us before the itinerary was finalized to make sure that all of our goals were met. From the moment we arrived at the airport the service was first class. Our representative in Cairo, Samara, met us as soon as we got off the plane and got our visas and escorted us through security. The airlines lost my wives and daughters luggage and Samara waited at... Read more

Nader and his team were amazing. My wife and I and our three college age children all really enjoyed Egypt. Nader had several planning calls with us before the itinerary was finalized to make sure that all of our goals were met. From the moment we arrived at the airport the service was first class. Our representative in Cairo, Samara, met us as soon as we got off the plane and got our visas and escorted us through security. The airlines lost my wives and daughters luggage and Samara waited at the airport for hours and even went back to the airport after we left for Luxor to retrieve the bags for us. He went way above and beyond for us including getting a hotel upgrade do to our trouble with the luggage. He was incredible. Hassany was our representative in Luxor and he was amazing too. I have never had so much personal attention from a travel representative. He even took us shopping in downtown Luxor so my daughter could buy a few items of clothing while she waited on her luggage from the airlines. Zain was also great in Aswan although our stay was very short. Our guide in Cairo, Osama, was so knowledgeable and personable and made our visit so memorable. I honestly felt like we were friends at the end of the week. We planned our trip a little too aggressively from the outset, but Nader and his team were agile and changed our plans "on the fly" to accommodate us. They added trips, canceled dinner reservations and rescheduled excursions as necessary to give us the best experience possible. The Fairmont Hotel in Cairo was fantastic and the Hilton in Luxor provided a great dinner atmosphere with the pool area right on the Nile. The food in every location was great. It was so much fun learning more about the history of Egypt and seeing the sites. Having the expert guides with us to answer questions and explain things in as much or little detail as we wanted make the trip way more enjoyable than if we had done it on our own. We highly recommend visiting Egypt. It was truly the experience of a lifetime and Nader and his team were a big part of its success.

Hotel Reviews
Movenpick Aswan
Aswan

Movenpick was a great choice for us in Aswan. It's only reachable by boat which provided a unique experience and the views from both our room and from the tower bar were great. The room quality was average, but the service was superb.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hilton Luxor Resort & Spa
Luxor, Luxor Governorate

Rooms were average, but the pool amenities were right on the Nile and provided a great place for dinner and to unwind after a long day of traveling.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Fairmont Nile city
cairo

We loved it. Rooms, service, food and amenities were first class. We would definitely stay again the next time we are in Cairo.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Grand Egyptian Museum tour to the grand hall & commercial area
Grand Egyptian Museum tour to the grand hall & commercial area
Cairo

Again, Osama could not have been better. The GEM was incredible to see the ancient artifacts were so incredible.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Famous Khan Khalili market
Famous Khan Khalili market
Cairo

The market was fun to see, but the highlight was lunch at the famous Naguib Mahfouz restaurant. What a unique experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Coptic Cairo - Salah El Deen Citadel - Mohamed Ali Mosque
Coptic Cairo - Salah El Deen Citadel - Mohamed Ali Mosque
Cairo

What a unique experience. Osama did a great job teaching us about the Muslim religion and the scenery was incredible.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit Philae temple & High Dam - Felluca ride
Visit Philae temple & High Dam - Felluca ride
Aswan

The Felluca ride was terrific. Our family loves the water and the sunset Felluca cruise was perfect for us.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
West & East Bank Luxor
West & East Bank Luxor
Luxor

The Valley of Kings and Luxor Temple were amazing and must do activities in Luxor.

Quality of Experience
Food
Guides, Drivers and Staff
Mohammad was not quite as accommodating as the others. He seemed to have a plan and wanted to stick to it. Plus he kept taking us to local establishments for us to purchase the local trinkets even after we asked him not to.
Transport
Hot air balloon
Hot air balloon
Luxor

We didn't get to go because of high winds. But, others that did go highly recommended it.

Quality of Experience
Pyramids, Sphinx, Camel Ride & The Egyptian Museum
Pyramids, Sphinx, Camel Ride & The Egyptian Museum
Cairo

Once in a lifetime experience. The Sphinx and museum were awe inspiring, but the Camel ride next to the pyramids was something we will all remember forever.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Free Day in Cairo
Free Day in Cairo
Cairo
Quality of Experience
Guides, Drivers and Staff
Osama was terrific. Very knowledgeable and clearly desired for us to enjoy ourselves.
Transport
All of the drivers were great.
Local specialist: Nader Hussein
Nader
Nader Hussein
Local specialist in Egypt | Replied on Aug 05, 2025

Dear Mr. Jeff and family;
Thank you so much for your heartfelt review! We’re thrilled to hear you and your family had such an amazing experience in Egypt. It was a pleasure planning your trip and ensuring every detail met your goals. Samara, Hassany, Zain, and Osama are sending their best regards, and it’s wonderful to hear they made your trip special. We’re grateful for your trust and kind words. Your satisfaction means the world to us, and we’re delighted we could be part of your unforgettable journey. We hope to host you again for more adventures in the future!
Shukran
Nader

Our local specialist, guides, and drivers were awesome!
Japan | Jul 19 - Aug 1, 2025

Josh
Josh M.
Chicago, IL | Reviewed on Aug 04, 2025
Working with KimKim, and our local specialist, Shona, was simple and efficient.
Shona worked hard for us. She went above and beyond with helping us before and also during our trip.
We are very grateful for Shona's service, expertise, timeliness, and dedication to ensuring we had a great trip.
Shona had so many great ideas for our family to do each day in different areas around Japan.
All of our daily guides and drivers were also excellent, helpful, and patient. Our group was not always... Read more

Working with KimKim, and our local specialist, Shona, was simple and efficient.
Shona worked hard for us. She went above and beyond with helping us before and also during our trip.
We are very grateful for Shona's service, expertise, timeliness, and dedication to ensuring we had a great trip.
Shona had so many great ideas for our family to do each day in different areas around Japan.

All of our daily guides and drivers were also excellent, helpful, and patient. Our group was not always easy for them, but they did a wonderful job despite some challenges that occurred during our daily activities and tours.

A big thank you to everyone who helped make our trip a great success!

Hotel Reviews
Candeo Hotels Osaka Shinsaibashi
Osaka
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The bathroom sink area was rather small it was very dimly lit.
Cross Hotel Kyoto
Kyoto

This was probably my favorite hotel I've ever stayed at. The design and decor was phenomenal. Everything was very clean. The breakfast buffet was amazing! The location was perfect.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ryokan Aura Tachibana
Hakone
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Asakusa View Hotel Annex Rokku
Tokyo

The location was perfect! The staff was extremely kind and helpful. Everything was very clean. The breakfast buffet was amazing!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Osaka Castle and Shinsaibashi Tour
Full Day Osaka Castle and Shinsaibashi Tour
Osaka

We loved learning about the history of the Osaka castle.

Quality of Experience
Guides, Drivers and Staff
Transport
One Day Miyajima Island and Hiroshima Tour
One Day Miyajima Island and Hiroshima Tour
Japan

Miyajima island and the shrines on the water were so beautiful! Our guide had some extra challenges with our group that day, and she did an amazing job with dealing with the circumstances to ensure we could finish seeing all the things and the museum in Hiroshima.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Nara City Tour, Overnight in Osaka
Full Day Nara City Tour, Overnight in Osaka
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Sagano Bamboo Grove and Tenryuji Temple Tour
Half Day Sagano Bamboo Grove and Tenryuji Temple Tour
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
Fushimi Inari Taisha and  Kinkakuji Temple
Fushimi Inari Taisha and Kinkakuji Temple
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
 Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

We loved learning about the traditional tea ceremony and dressing up in the traditional clothing and taking photos together.

Quality of Experience
Guides, Drivers and Staff
Transport
From Hakone to Kyoto
Japan

We had good experiences riding the bullet trains.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Tokyo

The boat ride to see mount Fuji was disappointing because the mountain was behind clouds. This is not the fault of our guide. We also got caught in a thunderstorm downpour that day, which added some spice to our day. We were not able to complete the full experience our guide had planned for us because of the rain.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day  Meiji Shrine,the East Gardens of the Imperial Palace Akihabara,and Harajuku Tour
Full Day Meiji Shrine,the East Gardens of the Imperial Palace Akihabara,and Harajuku Tour
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Yokohama Tour with Cup Noodles Museum
Full Day Yokohama Tour with Cup Noodles Museum
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Aug 06, 2025

Hi Josh,
Thank you for such thoughtful and thorough Review on every aspect of this trip. I read every word carefully and took detailed notes—it will truly help me improve my work. I’m sincerely grateful to your entire family for your patience and trust; there’s so much I still need to refine, yet you’ve given me such generous praise. You’ve just joined my “angel-client” list! I wish you all a future filled with smooth days, happiness, and good health, and really hope see you next trip!
Best
Shona

Amazing trip to Croatia put together by Tina
Croatia | Jul 23 - Aug 3, 2025

S
Sandy K.
Rochester, MN | Reviewed on Aug 04, 2025

Amazing trip put together by Tina. She was so receptive and planned a wonderful trip for my daughter and I. She checked in on us frequently and everything went perfectly! Can't say enough positive things!

Local specialist: Tina Rajkovic
Tina
Tina Rajkovic
Local specialist in Rijeka, Croatia | Replied on Aug 06, 2025

Dear Sandy,
Thank you so much for your kind words! I’m absolutely thrilled to hear that you and your daughter had such a wonderful trip. It was truly a pleasure working with you, and I’m so happy everything went perfectly.
Wishing you many more memorable journeys and happy moments on the road ahead. I’m sending you all my very best!
Tina

Tina

Fabulous family vacation in Rome, Florence & Venice
Italy | Jul 26 - Aug 2, 2025

B
Beth K.
Los Angeles, CA | Reviewed on Aug 04, 2025
What a fabulous vacation in Rome, Florence & Venice. Catarina took care of every detail from when we arrived until we departed. Beatrice, our onsite contact was outstanding. The local guides were fabulous and our tours outstanding. The hotels were in great locations. Read more

What a fabulous vacation in Rome, Florence & Venice. Catarina took care of every detail from when we arrived until we departed. Beatrice, our onsite contact was outstanding. The local guides were fabulous and our tours outstanding. The hotels were in great locations.

Hotel Reviews
Palazzo Veneziano Venice
Venice

Fabulous hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Brunelleschi Florence
Florence

Fabulous hotel, outstanding service. Wonderful central location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Della Conciliazione
Rome

Fabulous location. Rooms were a bit on the smaller side with no drawers to store clothes. Amenities were nice as well as the breakfast.

Authenticity & Character
Location
Staff
We were 3 people but towels were only provided for 2. And didn’t replenish to thr correct amount on the second cleaning either. Otherwise, everything else was fine.
Cleanliness & Comfort
Activity Reviews
 St Mark’s and Doge’s Palace Tour -  Small group tour
St Mark’s and Doge’s Palace Tour - Small group tour
Venice

The mosaics here made this church and palace different than what we saw previously. Also, since Doge had a prison, it gave us something more to see

Quality of Experience
Guides, Drivers and Staff
ACTV 2 days Transport VENEZIA 48H PASS
ACTV 2 days Transport VENEZIA 48H PASS
Venice

It was nice to have access to the waterway bus line as Venice is made up of hundreds of islands and transport is needed

Venice Gondola Ride
Venice Gondola Ride
Venice

A nice gondola ride around Venice. Not sure how this service would be different than others available.

Quality of Experience
Guides, Drivers and Staff
Didn’t interact with us very much. Would have been nice to be told what we were passing
Transport
Admission tickets - Uffizi Gallery - skip the line
Admission tickets - Uffizi Gallery - skip the line
Florence
Wanna be Italiano - Florence cooking class and market tour
Wanna be Italiano - Florence cooking class and market tour
Italy

One of the highlights of our trip and the only one that wasn’t a tour or a museum or church. Love Italian food and seeing the Grand Market and learning how to make our own pasta was a fun time for all.

Quality of Experience
Food
Guides, Drivers and Staff
Florence and Accademia City Tour
Florence and Accademia City Tour
Italy

Loved the private tour with Martina. She was friendly, personable and added so much knowledge to our visit.

Quality of Experience
Guides, Drivers and Staff
Transport
Small group tour of Vatican City , Sistine Chapel & saint Peter's Basilica
Small group tour of Vatican City , Sistine Chapel & saint Peter's Basilica
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Small Group tour of Colosseum underground, Palatine Hill, and Roman Forum ( max 6 people)
Small Group tour of Colosseum underground, Palatine Hill, and Roman Forum ( max 6 people)
Rome

Loved small group tour. Guide was very knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Caterina Belvedere
Caterina
Caterina Belvedere
Local specialist in Arsoli (Rome) | Replied on Aug 13, 2025

Dear Beth,
Thank you for your wonderful feedback🥰! I’m thrilled to hear you enjoyed your family vacation in Italy. It was a pleasure handling every detail for you and your beautiful family, and I’m glad Beatrice and our local guides enhanced your experience.
I also hope you enjoyed the local cuisine and the culinary tips I shared 😊
Tasting each city's flavors is such an important part of the experience!
I’m delighted you enjoyed your trip, and I hope the memories last a long time!
Warm regards,
Caterina

Excellent Experience Traveling to Japan with KimKim
Japan | Jul 16 - Jul 28, 2025

Ryan
Ryan K.
San Jose, CA | Reviewed on Aug 04, 2025
We had a great time on our 13-day trip to Japan. With 6 people traveling (4 adults and 2 kids), Greg and the Kim Kim team were able to help us find great locations to stay while providing us with a unique experience that we will not soon forget. I recommend participating in the local foodie tours as they provide a great way to orient you in each of the cities we were visiting and submerse you in local history and culture. Our guides were very informative and provided a lot of insight into... Read more

We had a great time on our 13-day trip to Japan. With 6 people traveling (4 adults and 2 kids), Greg and the Kim Kim team were able to help us find great locations to stay while providing us with a unique experience that we will not soon forget. I recommend participating in the local foodie tours as they provide a great way to orient you in each of the cities we were visiting and submerse you in local history and culture. Our guides were very informative and provided a lot of insight into the areas and shops we visited and we will definitely be looking to use KimKim again on our future travels.

Hotel Reviews
Candeo Hotels Osaka The Tower
Osaka

This was probably our most favorite place to say during our trip. Our room with on suite onsen was specular. There are a number of tourists that stay in this hotel so breakfast can get pretty packed but they staff and amenities are specular.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tawara-An
Kyoto

Truly an amazing, one of a kind experience. The house was beautiful and it was great to change up our setting after being in two hotels in other cities. The house has a huge shower/cedar tub that was great for relaxing in after a long day of walking in the summer heat. We really appreciated the breakfast that was delivered to the house and that it showcased local food. If you are looking for something a little different and very authentic this is a great option.

Authenticity & Character
Location
Staff
Staff were very helpful - we had our luggage delivered from our previous hotel and the staff were very accommodating and offered to wait while it was delivered so that we could meet up with our local tour guide. There are not usually staff on the premises 24/7 because it is a residential home but they were only a quick email/whatsapp message away.
Cleanliness & Comfort
Activity Reviews
Japanese Calligraphy Class (Nara)
Japanese Calligraphy Class (Nara)
Japan

This was an amazing treat. We received instruction on Japanese Calligraphy from an amazing family in Nara. Our senior instructor had incredible skill and made the process look so simple. She and her daughters were gracious hosts helping us work on our brush strokes before getting to create a final version that they then framed. We ended the session with a light snack and some tea, which absolutely hit the spot before we continued our sightseeing at Nara park. We could have spent the entire day with these magnificent ladies and it was a true pleasure to learn from them.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Tokyo Night Food Tour in Shinjuku
Private Tokyo Night Food Tour in Shinjuku
Tokyo

We had an amazing experience with our host. One of our attendees didn't fully appreciate the intricacies of the Wagyu experience but he was an unfortunate outlier. Emily was an amazing guide and we greatly appreciated her knowledge of Shinjuku, it's history and insights into areas to visit again on another trip. My son has a peanut allergy and she was very sensitive to that issue and made sure we did not have anything to worry about in that regard and we were very happy to have her when we stopped at the retro candy store and she was able to double check all of the food labels for us!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Kyoto Temples & Gion Tour
Private Kyoto Temples & Gion Tour
Japan

Our tour guide Pam was incredibly knowledgeable about the Gion district, and Temples she took us to. Her knowledge and insight made the tour extremely interesting and is something we would absolutely do again. She even provided us with additional recommendations for places to visit or specific shops to see based on our interests.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Greg Varga
Greg
Greg Varga
Local specialist in Tokyo, Japan | Replied on Aug 06, 2025
Ryan, thank you so much for this wonderful review. It truly made my day and I’ve shared your kind words with the whole team — we’re all so happy to hear how much you and your family enjoyed the trip. It’s great to know that the foodie tours helped you connect with the cities and local culture in such a fun and meaningful way. Our guides will be so touched to hear your feedback — they always aim to make every moment memorable, and it sounds like they really hit the mark with your... Read more

Ryan, thank you so much for this wonderful review. It truly made my day and I’ve shared your kind words with the whole team — we’re all so happy to hear how much you and your family enjoyed the trip.

It’s great to know that the foodie tours helped you connect with the cities and local culture in such a fun and meaningful way. Our guides will be so touched to hear your feedback — they always aim to make every moment memorable, and it sounds like they really hit the mark with your group.

Planning this trip for your family of six was such a joy, and I’m so glad the hotels and experiences worked out well. You were a pleasure to work with, and we’d absolutely love to help you explore more of Japan on a future adventure.

Thank you again for your thoughtful words. I really appreciate it. 感謝しています 🙇

The best two weeks in Peru we could have imagined!
Peru | Jul 20 - Jul 31, 2025

Jillian
Jillian T.
Atlanta, GA | Reviewed on Aug 04, 2025
Our family (2 adults, 2 children - 8 & 10 years old) just returned from one AMAZING two-week trip to Peru! Our local specialist, Jimena, understood right from the start the sort of trip our family was looking for and made the planning process extremely easy. She made all of the arrangements for us to see everything we had on our wish list, but also included many stops and sites along the way that we didn't even know about but made the trip all the more special. Upon arrival in Lima, we were... Read more

Our family (2 adults, 2 children - 8 & 10 years old) just returned from one AMAZING two-week trip to Peru! Our local specialist, Jimena, understood right from the start the sort of trip our family was looking for and made the planning process extremely easy. She made all of the arrangements for us to see everything we had on our wish list, but also included many stops and sites along the way that we didn't even know about but made the trip all the more special. Upon arrival in Lima, we were greeted by Bosco (at like 2:00 in the morning!) who was exceptionally friendly got us to our hotel and ensured an easy check-in. While we had some free time in Lima, we took a food tour that was arranged by KimKim through the Barranco neighborhood that was exceptional. After Bosco got us back to the airport a couple of days later, we were then greeted in Cusco by our private guide Guido and driver, Alan. I cannot say enough good things about these two gentlemen. Guido has been leading tours in the Sacred Valley and Machu Picchu for many years, and his deep knowledge and easy manner enriched each of the six days we spent with him. I even ended up needing to go to a clinic one day because of food poisoning and Guido and Alan stayed with me and ensured I got the meds I needed and got back to the hotel, even though it extended their day by a lot. I'm forever grateful them, and our entire time in Cusco/Sacred Valley was so much richer than I expected it to be because of them. After our time in the Cusco area, we headed back to Lima where we met with Bosco again. He traveled with us from Lima to Paracas and while he wasn't leading our tours, it was reassuring to know he was nearby if we needed anything at all. Our tours of the Ballestas Islands, Paracas Nature Reserve, and overflight of Nazca lines were fantastic. I highly, highly recommend any and all parts of this trip to others. It was truly a trip of a lifetime and one that our family will remember forever. Many, many thanks to the entire team who made this happen!

Hotel Reviews
Hatun Inti Boutique Machupicchu
Machu Picchu

This was a wonderful place to stay during our days visiting Machu Picchu. Our family enjoyed two adjoining rooms, so there was plenty of space to spread out and relax. Highly recommended.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Casona de Yucay
Ollantaytambo Urubamba

We loved staying here during our time in the Sacred Valley! Not only were the accommodations fantastic, but the staff was very friendly and helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Overflight Nazca Lines
Overflight Nazca Lines
Peru

This experience was pretty awesome, but the flight is challenging to say the least! We all got a little air sick, but it was worth it to see the Nazca lines we've heard so much about!

Quality of Experience
Guides, Drivers and Staff
Transport
Ballestas Islands
Ballestas Islands
Peru

Our first boat ride out the the islands was interrupted because of a tsunami advisory, so we asked our KimKim guide, Bosco, to re-book the tour for the following morning. OH, we are so happy we went again and were able to go all of the way this time. The sights and animals you see of this tour are so cool (Humbolt penguins! South American sea lions!). On our way back to shore, our boat sped along a very long line of migrating birds (like thousands and thousands), which was definitely a highlight of the trip!

Quality of Experience
Guides, Drivers and Staff
Transport
Paracas Reserve Exploration
Paracas Reserve Exploration
Paracas

This tour was only 2 hours long, but we could have spent all day bird watching and enjoying the shores here. The reserve is full of beautiful and interesting birds, and the sights are beyond gorgeous! Our guide during this portion (Juan, I think? Apologies I can't remember for sure) was really informative. He kept us on schedule, but was also happy to answer all of our questions. He also pointed us toward the best restaurant in Paracas for after our tour (we ate there twice!).

Quality of Experience
Guides, Drivers and Staff
Transport
Cusco Walking City Tour with San Francisco Church
Cusco Walking City Tour with San Francisco Church
Cusco

Our guide, Guido, took us around Cusco center on a fun and informative walking tour. Seeing the sites, including the food market, helped us get a sense of the amazing vibe Cusco has. I'd love to explore this city more. Guido also took us inside the cathedral and gave us a lot of history on the building and art inside. SO GOOD!

Quality of Experience
Guides, Drivers and Staff
Transport
Join us to Rainbow Mountain
Join us to Rainbow Mountain
Cusco

What a day this was! The 3 1/2-hour drive from Cusco felt daunting at first when we heard about it, but the drive was so beautiful that in the end it didn't even matter how long it took. Our driver had picked up boxed snacks and lunches, so our needs were taken care of. Arriving at the Rainbow Mountain was an adventure in itself, as the road to it is picturesque, but steep and narrow. Our first steps at 16,500 ft. above sea level were SO TOUGH, but Guido helped coach us through the altitude and helped us take our time as we summited the trail for the best views. Even though the hike was challenging, it was worth every step to see this beautiful spot!

Quality of Experience
Food
These snacks and boxed lunches were DELICIOUS!
Guides, Drivers and Staff
Transport
Second Visit to Machu Picchu (Morning)
Second Visit to Machu Picchu (Morning)
Peru

This second visit to Machu Picchu was especially good for us. Not only did our guide Guido take us on a different route so we could see Machu Picchu from above again (and maybe the more picturesque views), but then we hiked up to the Sun Gate along the Inca Trail. Our family enjoys hiking, so getting to take these steps along the Inca Trail and then viewing Machu Picchu from the Sun Gate felt particularly special. Highly recommended!

Quality of Experience
Guides, Drivers and Staff
Transport
Afternoon at Machu Picchu - Lower Terraces
Afternoon at Machu Picchu - Lower Terraces
Aguas Calientes/ Machu Picchu

Our first of two visits to Machu Picchu during our trip was just as fabulous as we expected it to be. There's something about that first glimpse of the site that we've waited decades to see that was extremely special. Our guide, Guido, was exceptionally informative about everything here, and after getting a good fill of the view from above, he took us through the village itself and told us all about history of the site, pointing out special places along the way. We were over the moon with this visit.

Quality of Experience
Guides, Drivers and Staff
Transport
Morning Visit to Ollantaytambo
Morning Visit to Ollantaytambo
Peru

This is a definite must-see site! The beauty and scale of the archaeological site, and also of the town and setting, were so rich! I could have stayed here twice as long as we did just because the setting was so gorgeous. The town was hopping because this is where we boarded the train for Machu Picchu, and while we didn't have time to explore, I loved the vibe here.

Quality of Experience
Guides, Drivers and Staff
Transport
Pisac Archaeological Site
Pisac Archaeological Site
Peru

Again, I was sick this day and could not join my family at this site, but my kids came back and told me all about these farming terraces. They were blown away by the scale of the site. Big thumbs up!

Quality of Experience
Guides, Drivers and Staff
Transport
Amaru Community
Amaru Community
Peru

I missed out on this experience because of being sick, but my husband and two children came back with the MOST AMAZING photos and stories from their experience here. Getting to try on traditional clothing, trying out farming techniques, and eating food prepared that day was an experience my children will remember their entire lives!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Lunch at Tunupa Buffet
Lunch at Tunupa Buffet
Sacred Valley

Delicious! A great place for lunch, especially since we could try so many different foods and our whole family could tailor our plates to our own preferences. Thank you!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Maras Salt Ponds
Maras Salt Ponds
Sacred Valley

Because I got sick on the day this tour was supposed to happen, we rescheduled it for the following day quite early in the morning. It was so amazing and refreshing to see this site first thing in the morning when it was quiet and no other visitors had arrived yet. It's a beautiful spot and its a bit mind-blowing to understand how long the salt ponds have been in use and just how much salt comes from them!

Quality of Experience
Guides, Drivers and Staff
Transport
Ceramic Workshop - Ramos Kintu
Ceramic Workshop - Ramos Kintu
Peru

Our whole family (2 adults, 2 children ages 8 & 10) REALLY enjoyed this experience!! Ramos Kintu showed us all a lot of patience during the lesson and we created pieces we could take home. We loved it!

Quality of Experience
Guides, Drivers and Staff
Transport
Pass by Pisac Market & an Andean camelid Farms
Pass by Pisac Market & an Andean camelid Farms
Sacred Valley

The camelid farm just outside Cusco was a great first stop after leaving the airport. Our kids (and, honestly us adults, too), enjoyed seeing, petting, and learning about the different camelid animals that live in Peru. We even got to see condors, guinea pigs, and Peruvian dog, and a very small and interesting deer. After looking at the animals, a lady in the shop offered us tea (good for elevation) and gave us a quick lesson on the quality of different camelid products found in Peru. This not only helped us when buys a few souvenirs here, but also throughout out tour. Unfortunately, our flight was delayed so we didn't have much time in Pisac, but our guide made sure we stopped quickly to pick up some AMAZING empanadas for a snack along the way.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Walking food tour at Barranco
Walking food tour at Barranco
Lima

Our guide, Shayla, was so much fun to take this tour with! She was great with our whole family, and it was very appreciated that she was able to take us to so many restaurants and they could accommodate our two vegetarians during the tour as well. Not only did we get to try many authentic Peruvian dishes, but Shayla gave us so much history and preparation info as well. Five stars!!

Quality of Experience
Food
Guides, Drivers and Staff
Shayla was AWESOME!
Transport
Local specialist: Jimena Salazar
Jimena
Jimena Salazar
Local specialist in Lima, Peru | Replied on Aug 06, 2025

Dear Jillian

Thank you so much for your kind words. It was a true pleasure to help create lasting memories for you, Lowrie and your kids through these experiences across my country. I’m so glad you were able to connect with the true essence of our culture and landscapes.

I’ll be sure to pass along your lovely message to Guido, Alan, Bosco, and Sheyla so they know how much you appreciated all the care and dedication they put into making your trip special.

Wishing you all the best in your future adventures,
Jimena

Everyone involved was excellent, Simon and Se...
France | Jul 21 - Aug 3, 2025

Jeff
Jeff P.
Newark, NJ | Reviewed on Aug 04, 2025

Everyone involved was excellent, Simon and Sebastion's communication was spot-on, I had last minute changes and all customer service was off the charts! Highly recommend and returning.

Local specialist: Simon Hardy
Simon
Simon Hardy
Local specialist in Marseille, France | Replied on Aug 21, 2025

Hi Jeff,
Thank you so much for your wonderful review! 🌟 There were quite a few changes right before and during your trip, and we’re glad that our partners adapted so well. Sebastian and I are thrilled that we could make everything run smoothly for you. Truly tailor-made, just for you! We can’t wait to welcome you back for your next adventure.

Amazing Peru
Peru | Jul 24 - Aug 3, 2025

Michael
Michael M.
Shawnee, KS | Reviewed on Aug 04, 2025
The trip to Peru was amazing! Kristy did such a great job and was so helpful all along the way. Even when we wanted to make some last minute changes, she helped take care of it all and it was amazing! The Inca Trail was incredible. Edwin, our guide, was amazing and helped us all have an experience of a lifetime. This is a must do experience and Kristy will help you plan an incredible Peruvian experience. Read more

The trip to Peru was amazing! Kristy did such a great job and was so helpful all along the way. Even when we wanted to make some last minute changes, she helped take care of it all and it was amazing! The Inca Trail was incredible. Edwin, our guide, was amazing and helped us all have an experience of a lifetime. This is a must do experience and Kristy will help you plan an incredible Peruvian experience.

Hotel Reviews
Abittare Hotels
Cusco

We were just here for a night, but the place is quaint in the center of Cuzco. It's very basic, but it was a fun place to stay and the staff were all so kind.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tambo del Inka Luxury Collection Resort & Spa
Urubamba

This is the perfect place to relax after hiking the Inca Trail. Great spa, great food, and the grounds are beautiful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Camping

This was an experience of a lifetime. We absolutely loved this experience. Edwin, our guide, was amazing and was so great at making us maximize our experience and enjoy the Inca Trail. The porters and team were amazing! They are the "unseen" heroes of hiking the Inca Trai. The hike itself isn't easy, but the experience is priceless. The food was great and it was fun to eat in the "dining tent." There was always more food than we could eat and it was all great!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Las Qolqas EcoResort Ollantaytambo
Ollantaytambo

Such a beautiful place and the tent/cabins were so unique and fun. The grounds are stunning and the staff was great. Food was good, not amazing, but it's still worth the stay.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
StarDome Lodge
Ollantaytambo

This place is great! The hosts are amazing. They took such good care of us and were so kind and dinner and breakfast and the food was great. We had an amazing time and this is a great place for a fun, unique experience.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Costa del Sol Wyndham Lima Airport
Lima

Location is great. It's a basic hotel. But the check in process took way too long. I think we waited in line for 45 minutes and then it took about 15-20 minutes to check in. The food was good, not great, but the location is great for needing to be near the airport.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Kristy Tizon
Kristy
Kristy Tizon
Local specialist in Lima, Peru | Replied on Aug 04, 2025

Hi Michael,

Thank you so much for your kind words! Thank you for trusting us again with your trip to Peru. I'm so happy to hear you had an amazing time. It was a pleasure helping you plan this trip, and I’ll be sure to pass your kind words along to Edwin and the team. Hope to help you explore more of Peru someday!

Best,
Kristy

The trip of a lifetime, a bucket list come true.
Australia | Jun 30 - Jul 28, 2025

Jimmy
Jimmy O.
United Kingdom | Reviewed on Aug 04, 2025
The whole trip was just out of the world. Places we saw were absolutely brilliant, accommodation was excellent plus facilities were great. Transfers were spot on and timely, flights were trouble free. All excursions were excellent and guides very knowledgeable and funny. The star of the trip was Vicky she was so helpful and even gave us reminders for trips and transfers and considering the holiday was a year in the planning she was so on the ball and helpful. Well done you. Read more

The whole trip was just out of the world. Places we saw were absolutely brilliant, accommodation was excellent plus facilities were great. Transfers were spot on and timely, flights were trouble free. All excursions were excellent and guides very knowledgeable and funny. The star of the trip was Vicky she was so helpful and even gave us reminders for trips and transfers and considering the holiday was a year in the planning she was so on the ball and helpful. Well done you.

Hotel Reviews
Quest Melbourne Airport
Melbourne Airport

Basic cheap and cheerful

Authenticity & Character
Location
Typical airport accommodation all the local eateries close at the weekend had to use vending machines for food
Staff
The Sebel Quay West Suites
The Rocks

Spot on location and great room and facilities

Authenticity & Character
Had a lovely refurbished room
Location
In the rocks area plenty to see and do lots of restaurants
Staff
Cleanliness & Comfort
Metro Advance Apartments & Hotel, Darwin
Darwin

Great location and comfortable

Authenticity & Character
Location
Handy for shops and restaurants and free buses
Staff
Cleanliness & Comfort
Mantra Esplanade
Cairns

Great location and rooms

Authenticity & Character
Location and staff
Location
Handy for the resort and supermarket and restaurants
Staff
Friendly and helpful
Cleanliness & Comfort
Had everything we needed
Desert Gardens Hotel
Yulara
Authenticity & Character
Total upgrade required especially for the price of the place
Location
Staff
Cleanliness & Comfort
A few more mod cons
Quest St Kilda Road
Melbourne
Authenticity & Character
Modern and good facilities
Location
Good for parking reasonable price and handy for trams
Staff
So helpful and friendly
Cleanliness & Comfort
Activity Reviews
Blue Mountains All-Inclusive Small Group Day Tour
Blue Mountains All-Inclusive Small Group Day Tour
Sydney

Fantastic day out, jay driver and guide very knowledgeable coach crowded and cramped

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Crowded and cramped
Sydney Opera House Tour
Sydney Opera House Tour
Sydney

Great tour but unfortunately couldn't take photos in the concert halls because of staff working

Quality of Experience
Guides, Drivers and Staff
The Rocks Signature Walking Tour
The Rocks Signature Walking Tour
Sydney

Good tour knowledgeable guide

Quality of Experience
Guides, Drivers and Staff
Litchfield National Park
Litchfield National Park
Darwin

Great trip and fabulous and funny driver/guide Libby really made this trip

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Charles Darwin Cruise
Darwin

Just an ok trip food took ages to get and not very memorable could have given this a miss

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Premium Daintree & Cape Tribulation Day Tour
Premium Daintree & Cape Tribulation Day Tour
Australia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Moore Reef and Fitzroy Island Full Day Tour
Moore Reef and Fitzroy Island Full Day Tour
Cairns
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Afternoon & Evening Tour of Paronella Park (departing Cairns)
Afternoon & Evening Tour of Paronella Park (departing Cairns)
Australia
Quality of Experience
Guides, Drivers and Staff
Transport
O see
Uluru Sunrise (Ayers Rock) and Kata Tjuta Half Day Trip
Uluru Sunrise (Ayers Rock) and Kata Tjuta Half Day Trip
Uluru
Quality of Experience
Guides, Drivers and Staff
Transport
Uluru Sacred Sites, Sunset, BBQ and Star Talk
Uluru Sacred Sites, Sunset, BBQ and Star Talk
Uluru

Great trip and fabulous BBQs

Quality of Experience
Food
BBQ was delicious and plentiful as was the wine
Guides, Drivers and Staff
Knowledgeable
Transport
Comfortable and roomy
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Aug 05, 2025

Thanks so much for your feedback Jimmy. It was a pleasure assisting you and Karen with your trip. I am so glad it was all you hoped it would be. Take care and All the Best,
Vicky

Great communication throughout. Every detail ...
Greece | Jun 30 - Jul 13, 2025

C
Chris A.
Waukesha, WI | Reviewed on Aug 04, 2025
Great communication throughout. Every detail covered. Amazing trip. Read more

Great communication throughout. Every detail covered. Amazing trip.

Hotel Review
Cosmos Boutique Hotel
Naxos

Complimentary breakfast and wonderful accommodations.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Siena Mueller
Siena
Siena Mueller
Local specialist in Kimkim HQ | Replied on Aug 04, 2025

I'm so happy you and your family had a wonderful time exploring Greece before your cruise! It was a pleasure working together, and I hope to help you plan a return trip to Greece in the future. 🇬🇷✨

Excellent trip!
Morocco | Jul 24 - Aug 3, 2025

D
Derek W.
New York, NY | Reviewed on Aug 04, 2025

Excellent trip! All of the guides and our driver were knowledge, friendly, and accommodating. Everything went of without a hitch and the team was always there if we needed.

Local specialist: Ali Moujane
Ali
Ali Moujane
Local specialist in Atlas Mountains | Replied on Aug 04, 2025

Hi Derek,

Thank you so much for your kind words! We’re glad to hear you had an excellent trip and that everything ran smoothly. It's wonderful to know that our guides and driver helped make your experience enjoyable, and that the team was there whenever you needed support. We truly appreciate you choosing to travel with us and hope to welcome you back for another adventure in the future!

Best Wishes,
Ali

Katsu provided helpful and interesting recomm...
Japan | Jul 29 - Aug 2, 2025

S
Sarah D.
Minneapolis, MN | Reviewed on Aug 04, 2025
Katsu provided helpful and interesting recommendations that helped make our Japan journey amazing! In addition, the detailed service on ground transportation and tour reservations allowed us to spend our time learning and enjoying, not trying to figure out a new country's systems and processes. We would definitely work with Katsu for another vacation - he was friendly, reassuring, funny, and a true expert. Arigato gozaimashita! Read more

Katsu provided helpful and interesting recommendations that helped make our Japan journey amazing! In addition, the detailed service on ground transportation and tour reservations allowed us to spend our time learning and enjoying, not trying to figure out a new country's systems and processes. We would definitely work with Katsu for another vacation - he was friendly, reassuring, funny, and a true expert. Arigato gozaimashita!

Activity Review
From Scenic Walks to Soba Making: A Cultural Day in Togakushi with Temple Inn Stay
From Scenic Walks to Soba Making: A Cultural Day in Togakushi with Temple Inn Stay
Japan
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Katsu Okada
Katsu
Katsu Okada
Local specialist in Vancouver | Replied on Aug 06, 2025

I hope you've recovered from jet lag by now.
Thank you so much for your kind and warm words, and for sharing your review.
I truly hope you both had a wonderful time in my hometown.
Please come back to Niigata in winter — the powder snow will be waiting for you!

Marc was quick to respond. However, he was us...
Indonesia | Jul 22 - Aug 2, 2025

ashley
ashley c.
Lebanon, NH | Reviewed on Aug 03, 2025
Marc was quick to respond. However, he was usually defensive instead of validating. We loved our activities, but usually that was due to the guides. They would organize the day to best fit the schedule, instead of following the KimKim itinerary. The write up of the itinerary that I printed and brought was awful. There were too many fluffy desrciptive words instead of the facts. Marc also wrote up the whole planned itinerary, and then the second half of the day was an entire separate... Read more

Marc was quick to respond. However, he was usually defensive instead of validating. We loved our activities, but usually that was due to the guides. They would organize the day to best fit the schedule, instead of following the KimKim itinerary. The write up of the itinerary that I printed and brought was awful. There were too many fluffy desrciptive words instead of the facts. Marc also wrote up the whole planned itinerary, and then the second half of the day was an entire separate itinerary. Poorly written. There was a day our guide just canceled the waterfall as he said there was zero chance there was enough time. We got the airport 4 hours before our flight. Poor planning. I also told Marc numerous times that we wanted animals, like on Sumatra- tigers, elephants and orangutans. Marc said no. Perhaps this is Marc's own feelings but it is not KimKims, as I have done animal adventures in past with KimKim. Thank goodness the guides were so great, as they would change Marc's itinerary to make it work better, with distances and timing. Really, his itinerary write up was terrible. It should just be facts- 1. What time pick up. 2. what to wear. 3. what to bring. 4. length of activities and drive times. 5. what time home.

Hotel Reviews
Lumbini Luxury villas

Marc chose the worst hotel in all of Bali for us to stay at. Why in the world would he choose a hotel that is not even on the beach. There are tons of great hotels on the water, and this one was not one of them.

Tejaprana Resort & Spa
Bali

The massage therapists were terrible. There was a damp, musty smell in hotel room.

Katamaran Resort
Plataran Bromo
Wonokitri
The Phoenix Hotel Yogyakarta - MGallery Collection
YOGYAKARTA
Activity Reviews
Kecak Dance Performance
Kecak Dance Performance
Indonesia

Our guide had us arrive exactly 1 hour before the dance. The seats are terribly uncomfortable and we were sitting in the beating sun. No need to arrive until 5:55. We loved the tour of Uluwatu Temple. Thank god our guide was so great and kept us safe from the monkeys. Padang-Padang Beach was fine, the surf lesson was fun, but it was ridiculous with all the people. I have to assume, if we had stayed at the hotel on one of the pretty beaches, then we would not have been around 100s of people.

Rafting on the Ayung River – Adventure in Bali's Tropical Heart
Rafting on the Ayung River – Adventure in Bali's Tropical Heart
Indonesia

This was fun!

Munduk & Tamblingan Lake Exploration
Munduk & Tamblingan Lake Exploration
Indonesia

We also went to the rice terraces. This was a great day. Again, Marc did a terrible job letting us know what to bring, wear, leave, the duration of the day etc.

Cycling Adventure  from Kintamani to Ubud
Cycling Adventure from Kintamani to Ubud
Indonesia

This was so fun! Mount Batur was totally fogged in, so we had no view, but the biking was great fun. This day we also did the cleansing ritual. we loved it. this is definitely something that should always be included in the Ubud itinerary.

Waterfall Exploration and Traditional Sasak Village Visit
Waterfall Exploration and Traditional Sasak Village Visit
Indonesia

We loved the walk to the waterfalls. we even did the weird tube ride back down. I didn't really enjoy the Sasak Village tour. We felt like we were at a zoo.

Boat trip and snorkeling around the Gilis island (Meno, Air)
Boat trip and snorkeling around the Gilis island (Meno, Air)
Indonesia

We loved this day. we loved our guide and driver. the 2 boys running the little boat were awesome. again, they took us on the tour that made the most sense, but was totally different then Marc's write up.

Sunrise from the Mount Bromo Caldera
Sunrise from the Mount Bromo Caldera
Indonesia

We loved this! our guide and driver were great. we loved the 1978 Land Cruisers. Again- the itinerary write up was all wrong. Marc told us to be ready at 5. Our guide laughed and said- not possible, I will pick you up at 2:30. We loved this day, because of our guide and drive. Marc really needs to work on how he writes up the itineraries.

Prambanan: Indonesia’s Largest Shivaite Temple Complex
Prambanan: Indonesia’s Largest Shivaite Temple Complex
Yogyakarta

This was great and so was Sewu Temple, which, thank god our guide was so great to take us here too, as it was not on itinerary.

Borobudur: A UNESCO World Heritage Site
Borobudur: A UNESCO World Heritage Site
Yogyakarta

Huge mistake by Marc, he booked us a ticket for just the outside. No one in the whole world would go to Borobudur and not hike the stairs to the top. In future it should always be booked to hike. It turned in to a pain for our guide, as I had to then by our tickets to the top- which are actually combo tickets, then our guide had to go find us money to give the refund back. Makes zero sense what Marc did.

Yogyakarta Street Food Tour
Yogyakarta Street Food Tour
Yogyakarta
Local specialist: Marc Urban
Marc
Marc Urban
Local specialist in Bali | Replied on Aug 11, 2025
Hi Ashley, Thank you for taking the time to share such a detailed review. I genuinely appreciate your feedback and the opportunity to address your concerns. While I’m glad to hear that you enjoyed many of the activities and had positive experiences with the guides, I’m truly sorry to hear that certain parts of the trip didn’t meet your expectations. Let me go through your points one by one to offer some context and clarification. Itinerary and Communication
I understand that the itinerary...
Read more

Hi Ashley,

Thank you for taking the time to share such a detailed review. I genuinely appreciate your feedback and the opportunity to address your concerns. While I’m glad to hear that you enjoyed many of the activities and had positive experiences with the guides, I’m truly sorry to hear that certain parts of the trip didn’t meet your expectations.

Let me go through your points one by one to offer some context and clarification.

Itinerary and Communication
I understand that the itinerary format was not what you were hoping for. We aim to make our itineraries both informative and inspiring, but I now see that you would have preferred a more structured and factual layout. Your suggestions on providing clearer points, such as what to wear, bring, and estimated drive times, are helpful, and I will incorporate this into future trips for travelers who prefer that style.

That said, I did send a detailed travel guide before your trip, which includes packing advice, daily tips, and other logistical notes. I understand that I could have emphasized its importance more clearly.

Sumatra and Wildlife
You clearly expressed your interest in seeing animals like tigers, elephants, and orangutans. My decision not to include Sumatra was not based on personal opinion, but on logistics. With three major islands already included in your 12-day itinerary, adding Sumatra would have required significant additional travel time, including at least two more flights and long transfers. This would have impacted your time on the ground, something I understood you wanted to avoid.

As for wildlife, while orangutan sightings can be arranged, spotting tigers in Sumatra is extremely rare, even after weeks in the jungle. I felt it was important to give you realistic expectations rather than overpromise on something that is never guaranteed.

Daily Planning and Flexibility
I understand that you were looking for precise pick-up times, activity durations, and return times. I shared a daily schedule including pick-up times, but due to the nature of travel in Indonesia—unpredictable traffic, ceremonies, and weather—we give guides the flexibility to adjust the plan when necessary. This flexibility is part of the experience and ensures things run smoothly on the ground.

Our guides and drivers are selected with care, and I work closely with them. Many of the adjustments they made were not against the plan, but in alignment with our shared goal of delivering the best possible experience. I’m glad you appreciated their support.

Waterfall Day in Java
The waterfall visit was included based on your request to keep days full and active. Unfortunately, due to time limitations that day, the guide decided to skip it. I agree this could have been communicated more clearly in advance, and I’m sorry it led to disappointment.

Lumbini Villas in Jimbaran
Staying multiple nights at Lumbini Villas was not part of my original plan. I adjusted the itinerary based on your request to stay longer after expressing how much you liked it. I regret that the final experience did not meet your expectations.

Jimbaran Beach Hammocks
I’m sorry I couldn’t arrange beach hammocks on short notice. These are provided by local vendors, usually on a walk-in basis. Some restaurants offer them complimentary if you order food or drinks, but they’re not something we can pre-book, especially with requests made the evening before.

Borobudur Temple Access
Your itinerary clearly stated that standard entry does not include access to the upper levels, and that a separate, limited ticket is required to climb the temple. These tickets must be booked well in advance online, and often sell out quickly during high season. I’m sorry this wasn’t clearer at the time or that it caused stress during the visit.

Sasak Village and Waterfalls
Not all travelers enjoy the cultural visit to the Sasak Village, and I understand your point of view. That said, I’m glad you enjoyed the walk to the waterfalls and even tried the tubing experience.

Mount Bromo Sunrise
The planned pick-up time was 3:00 am and was shared in advance. If your guide proposed a 2:30 am start, it was likely due to increased traffic during high season. Arriving earlier ensures better access and viewing conditions. I’m happy the experience itself lived up to expectations.

Snorkeling around the Gilis
I’m glad this day was a highlight. We schedule this experience regularly, and guides often adapt the route depending on currents and conditions to ensure the best experience.

Rafting and Cycling
I’m happy to hear that these experiences were enjoyable.. As for the cycling tour, the view of Mount Batur is never guaranteed due to fog, but I’m glad the activity itself was fun.

Prambanan and Sewu Temples
The visit to Sewu Temple was not added spontaneously by the guide; it was included by me as part of the plan. I sometimes choose to include these “surprise” elements, as they add depth to the experience and are fully covered by our agency.

Munduk and Tamblingan
Due to traffic and changes in pace, it is difficult to provide exact return times for longer excursions. While I did provide a general guideline, I understand that having more precise information on what to bring and wear would have helped.

Kecak Dance and Uluwatu Visit
Seats at the Kecak performance are first-come, first-served, and arriving early is usually essential to get a good view, especially during high season. The dance is also timed to coincide with the sunset, which is a highlight of the experience. As for beach crowds, most beaches in southern Bali are busy during peak season. Staying at a hotel on a quieter beach would require being in a less central area.

While I wish the trip had met your expectations in every way, I also recognize where I could have communicated better. I’ll continue to refine how I share information and structure itineraries, especially for travelers who prefer clarity over flexibility.

I hope that the moments you enjoyed, thanks to the guides, the scenery, and the activities, will stay with you.

Thank you again for traveling with us, and I wish you the very best in your future journeys.

Best regards,
Marc

Guides: Siem Reap- Our guide and driver were ...
Thailand | Jun 18 - Jun 28, 2024

ashley
ashley c.
Lebanon, NH | Reviewed on Aug 03, 2025
Guides: Siem Reap- Our guide and driver were perfect. Thank goodness our guide knew all of the best spots to see. His itinerary was much better than the one provided by KimKim. Bangkok- Guide and driver were perfect. Tammy knew all of the best spots, the best itinerary- again, much better than listed on Kimkim itinerary. Chiang Rai and Chiang Mai- Driver great. Our guide was nice but her English was terrible. She only spoke when we asked questions, and most of the time she could not... Read more

Guides: Siem Reap- Our guide and driver were perfect. Thank goodness our guide knew all of the best spots to see. His itinerary was much better than the one provided by KimKim. Bangkok- Guide and driver were perfect. Tammy knew all of the best spots, the best itinerary- again, much better than listed on Kimkim itinerary. Chiang Rai and Chiang Mai- Driver great. Our guide was nice but her English was terrible. She only spoke when we asked questions, and most of the time she could not understand us. She veered off of our KimKim plan as she did not want to go to Myanmar. Phuket- Guide and driver fine. She was nice but was never really our guide. All she did was ride in the car while we were driven to hotel, airport and Phi Phi island boat excursions.
Hotels: Siem Reap- Perfect!!! Bangkok- Perfect. Chiang Rai- A bit old and dated, but perhaps the nicest one in that area. Chiang Mai- Loved this hotel! Phuket- Dreadful. I put 100% faith in what you chose and planned. First the hotel was huge- we wanted small. It was a family one and we only wanted adults. It was on the west coast where swimming was too dangerous. How was I to know that? Also, yes, I did say I wanted Phuket, but I wish Kelly had suggested other options, like Koi Samui. I had no idea Phuket was going to be so crowed, I hated the hotel, and was really disappointed that we couldn't even go into the water.
Activities: Siem Reap- Awesome. Loved all the Ankors, and again, so grateful our guide knew the places to take us that were not on our KimKim itinerary. The street tour was fine, but we were so tired. I liked the village tour, but seeing that we are supposed to be very careful about food, I didn't eat anything, but my daughter did, and she got really sick. The timing was off for the lake tour- to the airport, we arrived way too early. Bangkok- Again, thank goodness for our guide. She was always ready with a snack, water, a wipe. She took us on the best adventures. But again, she got us to the airport 4 hours before our flight. Bad planning on KimKim. Chiang Rai-Unfortunate that our guide wouldn't take us to Myanmar even though on our itinerary. The gardens were pretty. We loved the boat ride. The opium museum was super dated and could give the information in a better way. The Karen village was the worst. It felt like we were looking at animals in a zoo. Chiang Mai- The elephants were the best! Phi Phi islands were cool- although SO many people. KimKim has to get better at just leaving the facts on the itinerary- 1. What time pick up. 2. What to wear. 3. What to bring. 4 How long drive times and activities. 5. What time home .

Hotel Reviews
Katathani Phuket Beach Resort
Phuket
Authenticity & Character
Location
Terrible location. Can't swim as ocean too dangerous
Staff
Cleanliness & Comfort
RatiLanna Riverside Spa Resort
Chiang Mai
The Riverie by Katathani
Chiang Rai
Chatrium Hotel Riverside Bangkok
Bangkok
Borei Angkor Resort & Spa
Siem Reap
Activity Reviews
Full Day Phi Phi Island & Khai Island by Speed Boat Tour(Join-in)
Full Day Phi Phi Island & Khai Island by Speed Boat Tour(Join-in)
Phuket
Full Day Elephant Jungle Sanctuary Experience
Full Day Elephant Jungle Sanctuary Experience
Chiang Mai
Drive back to Chiang Mai with a visit to Karen village, blue and white temple
Drive back to Chiang Mai with a visit to Karen village, blue and white temple
Chiang Rai
Full Day Golden Triangle and Doi Tung Royal Project Tour
Full Day Golden Triangle and Doi Tung Royal Project Tour
Chiang Rai
Maeklong Railway Market and Damnoen Saduak Floating Market
Maeklong Railway Market and Damnoen Saduak Floating Market
Bangkok
Private Night Food tour with TukTuk with car and guide pick-up at hotel
Private Night Food tour with TukTuk with car and guide pick-up at hotel
Bangkok
Full day Bangkok City Tour with Canal tour
Full day Bangkok City Tour with Canal tour
Bangkok
Half Day Tonle Sap Lake Tour
Half Day Tonle Sap Lake Tour
Siem Reap
Full Day Tour to Angkor Thom and Angkor Wat
Full Day Tour to Angkor Thom and Angkor Wat
Siem Reap
Old Siem Reap Evening Food Tour at Sunset
Old Siem Reap Evening Food Tour at Sunset
Siem Reap

We are warned again and again about fruit, veggies and water. Yet we were taken to a remote village to be fed their food. My daughter got very sick.

Local specialist: Kelly Lu
Kelly
Kelly Lu
Local specialist in Bangkok | Replied on Aug 06, 2025
Hi Ashley,
Thank you so much for taking the time to share such detailed feedback on your recent trip. I'm truly glad to hear that many parts of your journey — especially in Siem Reap, Bangkok, and Chiang Mai — were memorable, and that you had some excellent experiences with the guides and drivers there.
I'm especially happy that the guides in Siem Reap and Bangkok went above and beyond to enhance your trip with their local knowledge and personal touch. That’s exactly the kind of experience... Read more

Hi Ashley,
Thank you so much for taking the time to share such detailed feedback on your recent trip. I'm truly glad to hear that many parts of your journey — especially in Siem Reap, Bangkok, and Chiang Mai — were memorable, and that you had some excellent experiences with the guides and drivers there.

I'm especially happy that the guides in Siem Reap and Bangkok went above and beyond to enhance your trip with their local knowledge and personal touch. That’s exactly the kind of experience we hope to create for our travelers.

That said, I want to sincerely apologize for the areas where the experience did not meet your expectations, particularly in Chiang Rai and Phuket. Your comments about the guide’s communication challenges and the deviation from the itinerary are very concerning, and I will be addressing this with our local partners to ensure proper training and clarity moving forward.

Regarding the hotel in Phuket — I deeply regret that it did not match what you were looking for. Thank you for pointing out the mismatch in style and location. In the future, we’ll be more proactive in offering alternative options such as Koh Samui, especially when adult-only or less crowded environments are preferred. Your comment about water safety and beach suitability is especially helpful — this is something we’ll be sure to highlight more clearly going forward.

I also appreciate your notes on itinerary clarity. Your suggestion to include precise details like pickup times, dress codes, what to bring, drive times, and return times is excellent. We are currently reviewing our itinerary formats and will use your input to improve the experience for future travelers.

Regarding the food incident during the village tour — I’m truly sorry to hear that your daughter became ill. While we always aim to include authentic local experiences, we will ensure guides provide clearer advice on food safety, especially when allergies or sensitivities are involved.

Once again, thank you for your honesty. Feedback like yours is invaluable — it helps us grow and provide better experiences. If there’s anything I can do to follow up on any part of your trip or assist you in planning future travel, please don’t hesitate to reach out.

Warm regards,
Kelly

Beautiful vacation
Galapagos Islands | Jul 12 - Jul 18, 2025

Paul
Paul L.
Portland, OR | Reviewed on Aug 03, 2025
Everything worked out very smoothly. Great communication, putting something together for us. Last minute was pretty miraculous. Highly recommend! Beautiful place and saw and did almost everything we wanted to do.. Read more

Everything worked out very smoothly. Great communication, putting something together for us. Last minute was pretty miraculous. Highly recommend! Beautiful place and saw and did almost everything we wanted to do..

Hotel Review
Casa Pimampiro
Puerto Baquerizo Moreno

Extremely friendly and helpful owners. The Wi-Fi was not very good at all.

Authenticity & Character
Older but authentic
Location
Quite a steep hill to climb to get back to the hotel
Staff
Always helpful and always friendly. I don’t think you could ask for a better staff.
Cleanliness & Comfort
Just an older place and I never had hot water in the bathroom
Local specialist: Ariel Chasi
Ariel
Ariel Chasi
Local specialist in Quito | Replied on Aug 04, 2025

Dear Paul,

Thank you so much for your kind words! I'm glad everything came together smoothly and that you enjoyed exploring the Galapagos Islands. It was a pleasure helping you plan this adventure, especially on short notice. We always do our best to assist, even for last-minute trips. Thanks again for trusting us to organize your vacation. 😄

Wishing you all the best,
Ariel

Amazing Belize Adventures.
Belize | Jul 26 - Aug 2, 2025

Neil
Neil M.
Philadelphia, PA | Reviewed on Aug 03, 2025
Just returned from Belize and had an amazing adventure. Juan and Catherina put together an action packed trip which is exactly what I wanted.
Even though my first flight was delayed by Delta and I arrived a day late I was still able to get to all my tours except one because they rearranged my itenary @10pm the night before when I notified them after receiving an email from Delta that my early morning flight was delayed and I would miss my Belize connection and have to spend my day and night...
Read more

Just returned from Belize and had an amazing adventure. Juan and Catherina put together an action packed trip which is exactly what I wanted.
Even though my first flight was delayed by Delta and I arrived a day late I was still able to get to all my tours except one because they rearranged my itenary @10pm the night before when I notified them after receiving an email from Delta that my early morning flight was delayed and I would miss my Belize connection and have to spend my day and night in Atlanta! Bummer!
The Belizean hotels they picked were very nice, inexpensive and not touristy. I appreciated
that.
The guides they selected for all my tours were professional fun and extremely knowledgeable.
I spent 3 days in the jungle and 4 days in San Pedro. I also spent 2 part days on Caye Caulker which is a laid back island 30 minutes from San Pedro and has a cool vibe.
While in the jungle I did the ATM cave tour which was incredible and I also did a cool hike to a beautiful waterfall which I was able to swim under.
On San Pedro I did the Hol Chan marine reserve tour and swam with Sharks, Sting rays turtles and Barracudas which have very gnarly teeth!
They also arranged a fly fishing lesson with Marco who is very patient. By the end of the 8am-12pm experience I was able to catch two bonefish.
All my arranged connections between tours and travel to the different islands went seamless.
I could have never planned such a great trip on my own.

Hotel Reviews
Corona del Mar hotel

Authentic Belizean hotel very comfortable great ocean views

Authenticity & Character
Comfortable and clean great friendly staff
Location
Ocean view easy walk to all restaurants
Staff
Friendly and helpful for Dinner suggestions
Cleanliness & Comfort
The room was huge and my bed was extremely comfortable
Midas Belize
Cayo District

Clean comfortable great jungle location

Authenticity & Character
Only Belizean guests and very friendly staff
Location
Authentic friendly staff and great jungle location
Staff
Very friendly
Cleanliness & Comfort
Activity Reviews
ATM cave - Actun Tunichil Muknal
ATM cave - Actun Tunichil Muknal
Belize

The ATM cave tour was absolutely unbelievable. It was one of the coolest things I've ever done. The whole experience of swimming into a cave, crawling, and rock climbing inside was very unique.

Xunantunich  &  Cave Tubing
Xunantunich & Cave Tubing
San Ignacio

Visiting the Mayan ruins was an incredible experience. It's something I haven't done before and I thoroughly enjoyed it. The Xunantunich site was well-preserved and fascinating to explore.

Local specialist: Catherina Tittaferrante
Catherina
Catherina Tittaferrante
Local specialist in Antigua Guatemala | Replied on Aug 06, 2025

Dear Neil, as we've told you these past few days, we're extremely happy and gratefulfor the wonderful friendship we've been able to forge. Thank you for trusting us and choosing us.

We enjoyed every step of the process: creating, developing, and managing your itinerary. Your kindness made everything so easy and wonderful.

We fall in love with all the pictures you were sharing along with us while capturing every memory as a real friend. Thank you again and our biggest hope is to continue exploring together.

Keep enjoying and exploring my dear Neil.

60th birthday Trip of a Lifetime to Italy
Italy | Apr 19 - May 20, 2025

Ronda
Ronda E.
Kahului, HI | Reviewed on Aug 03, 2025
Francesco helped me arrange my 60th birthday Trip of a Lifetime to Italy. The time difference was a brutal 12 hours, but he worked around that with me to plan. He was so patient with my dithering, gently urging me to book before everything sold out. He listened to me when I said that since I was traveling alone and did not speak Italian, I was going to need boots-on-the-ground help. He arranged for transfers and basically just someone to be there to guide me. It was truly worth the... Read more

Francesco helped me arrange my 60th birthday Trip of a Lifetime to Italy. The time difference was a brutal 12 hours, but he worked around that with me to plan. He was so patient with my dithering, gently urging me to book before everything sold out. He listened to me when I said that since I was traveling alone and did not speak Italian, I was going to need boots-on-the-ground help. He arranged for transfers and basically just someone to be there to guide me. It was truly worth the extra cost of using Kimkim as to have them there for me when I needed it.

Thank you also to Luca, Giovanni, and someone else whose name I can't remember .... probably the whole Italian team! They were there for me when I couldn't find my driver, couldn't find and therefore missed the boat on Burano, missed my train, fell down and missed my gondola ride. I'm sure I was just their worst client ever, but they never made me feel stupid (although I certainly did), and were so nice while I was freaking out. And, yes, they helped me get myself out of the situation I was in.

As for the trip itself, I was very pleased. The hotels were all small boutique and in the city central. I hadn't known of any of them, but now that I've been there, I realized they are where I would have chosen to stay. They were also helpful when I lost my cell phone in a taxi and when I forgot my camera after checking out. The trains were comfortable and efficient. The personal drivers were great and, except for the poor fellow in Rome, extremely kind. In Sorrento he even stopped to pick flowers for me!

The only thing that wasn't pleased with was one of the vendors. They advertised their tour as including a location but then it wasn't part of the tour. Kimkim basically just told me that they had been informed of the change but neglected to pass it on to me. I wish they would have because I would have changed tours. It was disappointing to watch other tours go into the location while I had to figure out how to do it on my own. I eventually was able to go in, but without a guide, it was much less seamless and less informational than is should have been.

All in all, I loved every minute of it and am trying to plan a return trip in the next couple of years. Maybe I'll take my family this time since everyone was astonished that I was traveling alone. And, I did miss them terribly since I was gone for over a month.

Grazie mille, Francesco!! I hope that you don't get another client like myself for awhile. I know I was a handful. But I so so appreciate you helping me to plan and execute the trip I've been dreaming of for over 45 years!

Hotel Reviews
Hotel Nazionale
Rome

Such a central location, everything was a "10 minute walk". The staff was very kind and helpful. Breakfast had a large selection but I had hoped for some cut fruit pieces. I loved the automatic espresso/cappuccino machines. Spacious room. The bathroom tub/shower had issues.

Authenticity & Character
Location
I was able to walk everywhere. Felt very safe since it shares Montecitoria Square with the Italian Parliament. One day a military band marched into the Square and played music. It was lovely.
Staff
Cleanliness & Comfort
Lovely room with a lot of space. The bathroom was large enough but the bathtub/shower was hard to manage. The water temperature and volume was not adjustable. It was just ok.
Grand Hotel Riviera
Sorrento

AWESOME location. Great view of the volcano from my room. The breakfast was extensive [there was an omelet station on my last morning] and the view alone was worth searching the hotel for the breakfast room. Staff was so kind and helpful, especially at 5am.

Authenticity & Character
Location
Right on the sea with such lovely views. Also the tours I had were all able to drop me off there instead of the meeting place, so that saved me walking even more after a long day.
Staff
I had to check out at 5am. The staff arranged for me to get a cappuccino and some breakfast to go when I had forgotten to do so the night before. Very appreciated.
Cleanliness & Comfort
I didn't utilize the small terrace, except to take photos. But it was charming. Bathroom was large and easy to move in.
Albergo Rossini 1936 Small & Charming
Bologna

I DID NOT STAY HERE. I STAYED AT THE ART HOTEL COMMERCIANTI. This review is for the ART HOTEL COMMERCIANTI. Awesome location. Very helpful staff. Breakfast had variety and was worth stopping in the morning. Both the room and the bathroom were clean and spacious, easy to move around in.

Authenticity & Character
Location
Right at the heart of the town. The piazza was very busy with music and performers.
Staff
Cleanliness & Comfort
Large room and comfortable bathroom.
Hotel Canaletto
Venice

3.5 Stars: Superb location. Breakfast was very nice. The hotel main floor was modern and clean, but the room I was given was run down. Apparently they are redoing the rooms [they look fabulous on line], but mine room was obviously still on the to-do list. It was dingy, the furniture didn't work well (doors either wouldn't stay shut or you had to fight to open them), and it was just dark. The bathroom was a struggle. The shower stall was so small that I literally had to open the door when I wanted to raise my arms up or turn around. Considering I am 5'4", that's just too small.

Authenticity & Character
Location
Staff
Nice but not at the front desk at times. They require that you leave your room key with them. But multiple times I had to just leave it and go since they were not there and I could no longer wait.
Cleanliness & Comfort
The room I got did not match the lobby. Very run down. The updated rooms look really nice online, but that is not what I got.
Clerici Boutique Hotel
MILAN

Good location. Lovely room, spacious and well appointed. GREAT STAFF!! They were so very helpful and accommodating.

Authenticity & Character
Location
Staff
So very helpful. I had forgotten my cell phone in a taxi and they helped me track it down. Also chased down the taxi after I checked out to give me my camera that I had left somewhere!
Cleanliness & Comfort
Very clean. The room was relaxing and well spaced. Bathroom was a great size and had a nice large shower.
Alla Marina Affittacamere
Riomaggiore

Small and cozy. SPECTACULAR view! The host/staff were so very nice.

Authenticity & Character
Location
THE VIEW!!
Staff
Very helpful.
Cleanliness & Comfort
Room was spacious. Bathroom was large enough but the shower on the small side and hard to maneuver in.
FH55 Hotel Calzaiuoli
Firenze

Perfect location and it was extremely nice. Loved the fact that it had an elevator. Staff was friendly and helpful. The breakfast was fantastic and worth making the effort to stop by each morning.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Very clean. The bathroom was well laid out.
Il Chiostro del Carmine
Siena

Hotel is charming and well placed in the city. No elevator, so that was a bummer. I could see that the outside seating location would be fabulous but it was too cold when I was there so it wasn't open. The room and bathroom were very spacious, but the layout was not optimal. All this extra space in the bathroom, but the shower was very small and hard to navigate. I'm only 5'4" and struggled. The included breakfast was not appealing and I skipped it.

Authenticity & Character
Location
Staff
Helped me with my luggage both arriving and departing. That was so appreciated since there was no elevator.
Cleanliness & Comfort
Oddly small shower in an otherwise huge bathroom. Of course it's older which shows.
Activity Reviews
Accademia Gallery Tour
Accademia Gallery Tour
Florence

There really isn't any "skip the line" as you still have to stand in line, but it's nice to have someone guide you to where you need to be. I did a few tours without guides and since I don't speak Italian it took a bit of wandering to find the correct entrance/line/etc. The David was spectacular. Just breathtaking. There is also the Abduction of a Sabine Woman which was beautiful. But really it's all about the David and rightfully so. The guide gave some good information. But I found the most value in the close up photos of the David. He is 17 feet tall and there is just no way to get a good look at the details, so this helped immensely.

Quality of Experience
Guides, Drivers and Staff
I don't remember her name. She was nice and had information, but nothing outstanding.
Chianti and Castles tour
Chianti and Castles tour
Siena

What a fun tour! There were only 2 of us (both single travelers) and the guide, so I am grateful they still ran it. Being such a small "group" made it just that much more enjoyable. Marco, our guide was so very personable. We stopped at a castle, 2 wineries, and 2 towns. The castle had the most impressive views. Videos for days! The 2 wineries were small and family owned. The first one served us a delicious homemade lunch. Oh so good! The towns were interesting to walk around and take photos. Overall I enjoyed every minute and highly recommend this tour.

Quality of Experience
Guides, Drivers and Staff
Marco was funny and personable. He made the tour seem like hanging out with a friend.
Transport
A newer vehicle that was clean and comfortable.
Local specialist: Francesco Ferraiuolo

Giulia was phenomenal! I had so many places ...
Italy | Jul 17 - Jul 31, 2025

Jessica
Jessica S.
Denver, CO | Reviewed on Aug 03, 2025
Giulia was phenomenal! I had so many places and things I wanted to see and Giulia ensured we got to hit every single one. The entire VERY packed schedule was seamlessly organized and we had the trip of a lifetime! Read more

Giulia was phenomenal! I had so many places and things I wanted to see and Giulia ensured we got to hit every single one. The entire VERY packed schedule was seamlessly organized and we had the trip of a lifetime!

Hotel Reviews
Terrace Pantheon Relais
Rome
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Orto de' Medici
Florence

Amazing service!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Maison Venezia | UNA Esperienze
Venice
Authenticity & Character
Location
Staff
Cleanliness & Comfort
DBH – Boutique Hotel Lake Como
Como

Loved our room! Very spacious and great location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palazzo Marziale Boutique Hotel Sorrento
Sorrento

Beautiful property and friendly staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Vatican & Sistine Chapel Tour
Vatican & Sistine Chapel Tour
Rome
Rome by night in Golf Cart
Rome by night in Golf Cart
Rome
Explore Pompeii Walking Tour
Explore Pompeii Walking Tour
Italy

If you are a history person this is a must.

Quality of Experience
Guides, Drivers and Staff
Loved our guide! Very knowledgeable and shared so many fun facts!
Transport
Capri in a Day by boat
Capri in a Day by boat
Italy

If you have time go to the upper island. We did not but I did before and wished we would have. The water was choppy and the boat ride over was quite rough!

Quality of Experience
Guides, Drivers and Staff
Transport
Sorrento Farm and Food Experience including Olive Oil, Limoncello, Wine tasting
Sorrento Farm and Food Experience including Olive Oil, Limoncello, Wine tasting
Sorrento

My personal favorite! Loved this place and am planning to order from them to shop to the US. I was very impressed with the whole experience and the care they put into their farm and products.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
One Day on the Amalfi Coast with driver (Amalfi, Positano, Ravello)
One Day on the Amalfi Coast with driver (Amalfi, Positano, Ravello)
Italy

Loved this and wish we had more time to spend in the other towns. We skipped Amalfi as it was SO crowded but our driver knew the best places to go! He even recommended a lunch spot and made reservations for us, Germano was our favorite guide/driver!

Quality of Experience
Guides, Drivers and Staff
Transport
Pizza cooking class
Pizza cooking class
Italy

Fun for all ages! My kids teen and preteen had a great time. The staff was amazing!

Quality of Experience
Food
Guides, Drivers and Staff
Florence Food Tour
Florence Food Tour
Florence
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Evening at the Duomo: VIP After-Hours Tour with Dome Climb & Private Terrace Access
Evening at the Duomo: VIP After-Hours Tour with Dome Climb & Private Terrace Access
Florence

Great experience and worth the steps but be ready for a work out and know it can be hot and steep stairs.

Quality of Experience
Guides, Drivers and Staff
Transport
Small Group Dolomites & Cortina Day Tour from Venice
Small Group Dolomites & Cortina Day Tour from Venice
Venice

Beautiful area and I had not thought of this but it was added by Giulia and we are so thankful to have done it. A much quieter and peaceful part of the busy trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Venice Walking Tour with guide
Venice Walking Tour with guide
Italy

Loved our guide. Very knowledgeable and it was great to have the private tour to answer all our questions.

Quality of Experience
Guides, Drivers and Staff
Transport
Gondola ride
Gondola ride
Venice

I have done this one other time, but would recommend one of the other locations. We were in a main boating area with choppy waters and not the best views/canals

Quality of Experience
Guides, Drivers and Staff
Transport
Private Boat Tour on Lake Como  - from Como
Private Boat Tour on Lake Como - from Como
Italy

One of the highlights for sure

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Giulia Bonati
Giulia
Giulia Bonati
Local specialist in Padova, Italy | Replied on Aug 20, 2025

Dear Jessica,
thank you so much for your kind words! It was an absolute pleasure to help you experience all the places you wished to see in my country. I'm so glad the schedule worked out perfectly and that you had the trip of a lifetime! It means a lot to me ! I hope to be part of more incredible journeys with you in the future!
I wish you all the best!
CIAO
Giulia

A Truly Unforgettable Journey – Thanks to Vicky!
Australia | Jul 4 - Aug 1, 2025

SJ
SJ T.
United Kingdom | Reviewed on Aug 02, 2025
Vicky arranged an absolutely memorable trip for my family across Australia, New Zealand, and Fiji, and I can confidently say it was one of the most seamless and enriching travel experiences we’ve ever had. From start to finish, everything was immaculately organised — from travel logistics to accommodation and local tours. Vicky’s thoughtful suggestions, attention to our preferences, and expert handling of travel considerations made the entire journey feel effortless. The way she managed... Read more

Vicky arranged an absolutely memorable trip for my family across Australia, New Zealand, and Fiji, and I can confidently say it was one of the most seamless and enriching travel experiences we’ve ever had.

From start to finish, everything was immaculately organised — from travel logistics to accommodation and local tours. Vicky’s thoughtful suggestions, attention to our preferences, and expert handling of travel considerations made the entire journey feel effortless. The way she managed the itinerary and costs without compromising on quality or comfort was nothing short of perfection.

We were able to explore all the key highlights — from the natural wonders of Uluru and the Great Barrier Reef to the scenic beauty of Queenstown and the serenity of Vomo Island in Fiji — each with fun, engaging, and informative guides who added so much value to our experience.

Thanks to Vicky, this wasn’t just a holiday; it was a journey we will remember for life. Her personal touch and dedication truly set her apart. Highly recommended!

Hotel Review
Vomo Island Resort

Paradise

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Aug 02, 2025
Hi SJ
Thank you so much for your incredibly kind words! It was such a pleasure to plan this special journey for your family, and I’m absolutely thrilled to hear it was such a seamless and enriching experience for you all. It was a dream itinerary!
I’m so glad the itinerary flowed smoothly and that the guides, experiences, and accommodations all hit the mark. It means a lot to know that the personal touches and planning helped make it feel effortless on your end — that’s always the... Read more

Hi SJ
Thank you so much for your incredibly kind words! It was such a pleasure to plan this special journey for your family, and I’m absolutely thrilled to hear it was such a seamless and enriching experience for you all. It was a dream itinerary!

I’m so glad the itinerary flowed smoothly and that the guides, experiences, and accommodations all hit the mark. It means a lot to know that the personal touches and planning helped make it feel effortless on your end — that’s always the goal!

Thank you again for trusting me with your family's adventure. It was an honour to be a part of such a memorable trip!

Warmest regards,
Vicky 🌏✨

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