Kimkim Trip Reviews

Hoa Tran was AMAZING! super helpful, took her time to understand my preferences, flexed the itinerary accordingly, provided on the spot support, her availability was remarkable.. the list goes on of her off the chart service!
And The local guides.. super kind people and very helpful!
Just trust her and the team, and you go enjoy yourself with a memorable vacation..

Everything was very smooth and went perfectly. No issues throughout the entire trip due to the great planning from the travel team. Fernando and Mathias were particularly helpful, knowledgeable, and very friendly. Would highly recommend.

Lorena was a super duper help before and during the trip. She was flexible, accommodating, super responsive and very available. She arranged for us to have the best tour guides and we loved the hotel she arranged for us. Everything was the best of the best and would recommend to anyone!

I found kimkim with a Google search, and was impressed with the positive feedback given by former travelers. Now, I am the one giving the positive review without any hesitation! Our trip to Spain was planned excellently and with attention to detail by Sam. We certainly had some anxiety due to COVID restrictions, but decided to go ahead with the trip and had a wonderful experience. In addition, my wife had a fracture in her foot that limited her ability to walk distances, but wheelchair assistance was arranged for her when possible. Transportation between sites was always on-time and each driver was very polite and helpful. Each guide was well-prepared and extremely informative and friendly and welcoming: Teresa in Madrid, Joaquin in Cordoba, Maria in Seville, Roberto and Paco in Granada, and Maria and Craig in Barcelona. We experienced so many wonderful sites, too many to mention, but the highlights were: Prado and Royal Palace in Madrid, Mosque-Cathedral and Alcazar in Cordoba, Cathedral and Alcazar in Seville, Alhambra and Albaicin in Granada, and Sagrada Familia and Parc Guell in Barcelona followed by a day trip to Montserrat and a winery near Barcelona. Our trip also included several meals and a Flamenco show, and we thoroughly enjoyed these as well as the sight-seeing planned in each city. Also, Sam and his colleague Fran checked in with us during the trip to make sure everything was going smoothly--and, of course, everything did go very smoothly thanks to the attention to detail by our travel agent! The accommodations were very nice and always in a convenient location in each city. Overall, we had an amazing experience, and would highly recommend Sam and kimkim to anyone. We have no regrets and only wish we had more than ten days to spend in Spain.

Hotel Reviews

H10 Puerta de Alcalá

Madrid

Nice location, great breakfast, helpful staff. Hallway noise could be heard in rooms.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

H10 Casa de la Plata

Sevilla

Hotel is in a great location close to historical sites and shopping. However, if your room has an outside view, it can be noisy during the night. The staff were friendly and hotel was new and clean and nicely decorated.

Tips for future travelers

While the view of the street was nice, choose an interior room for less noise during the night.

Authenticity & Character

New and nicely decorated.

Location

Staff

Cleanliness & Comfort

Hotel NH Califa

Córdoba

Hotel was good--clean and convenient. However, it could use some updating. Staff was friendly.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Casa 1800

Granada

Hotel was in a quiet, secluded street. Building was old with lots of character. Staff was extremely friendly.

Tips for future travelers

Highly recommend.

Authenticity & Character

Beautiful building and rooms.

Location

Close to shopping and sites in center of city,

Staff

So friendly and helpful

Cleanliness & Comfort

Beds weren't the most comfortable on our trip.

Gallery Hotel

Barcelona

Great location, very helpful staff, comfortable beds and climate control.

Authenticity & Character

A modern hotel. Nicely decorated.

Location

A little farther from tourist sites, but easily reached by taxi or walking.

Staff

Very helpful as this was our last hotel of the trip and we had documents that we needed printed out.

Cleanliness & Comfort

Activity Reviews

Private City Tour of Seville

Seville

We toured the Cathedral, Alcazar and explored a neighborhood with our guide, Maria. She was very informative and made the experience so much fun and informative.

Quality of Experience

Guides, Drivers and Staff

Guide was fun, informative, and well-prepared.

Transport

Private Tour of Park Güell & Sagrada Família

Barcelona

Parc Guell is fun and whimsical place to visit. Sagrada Familia is just too amazing for words. If you only have time for one place, go to Sagrada Familia. Also, our guide, Sandra, made the place come to life.

Quality of Experience

Guides, Drivers and Staff

Transport

Took taxis, but had no issues.

Private Flamenco & Tapas Tour

Seville

Flamenco show was so much fun and interesting. Tapas tour was also informative and our guide explained the traditions and food choices to us. Delicious!

Quality of Experience

Food

Restaurant choices were excellent.

Private Tour of Córdoba

Córdoba

Mosque-Cathedral and Alcazar were fascinating and came to life with our guide.

Quality of Experience

Guides, Drivers and Staff

Transport

Day Trip to Montserrat & Wine Tour

Barcelona

A great day trip from Barcelona. Nice to see the countryside and experience more culture away from the city.

Quality of Experience

Food

Stopped at a restaurant in a small town and thoroughly enjoyed the experience.

Guides, Drivers and Staff

Craig transported us and was a great guide for our day.

Transport

Emi is nothing short of a ROCKSTAR! Even with the time zone difference (prior to booking), she considered every detail when crafting this special trip, despite limitations of COVID. All the hotels I stayed in were super clean and literally in the center of town, so venturing out on my own for dinner or to explore neighborhoods was super easy.

By far, Salta and Mendoza will forever be stained in my happiest memories. From the seemingly endless Salt Flats, hiking in San Lorenzo, lively squares of downtown Mendoza, beautiful mountain views in Cafayate and Purmamarca to the delicious empanadas and peaceful horseback ride at the ranch, this trip was everything I hoped for and more. Thanks so much Emi and KimKim for ending my 2021 adventures with a bang!

Hotel Review

Hotel Raices Aconcagua

Mendoza

The hotel was located mere steps from one of the larger squares and walking distance to shopping and very good restaurants. At night, I felt very safe walking about and the hotel is just outside a bus stop, with buses running very frequently. Despite COVID, there was a decent selection of pastries and juices for breakfast, but no eggs or anything like other hotels I had stayed in. My room on the 8th floor was very clean and offered an AMAZING view, plus the floor was very quiet at night. The elevators are a little slow at times. The front desk was very attentive upon check-in and even went as far to help me make an appointment with a nearby business for a service. If in Mendoza again, I would absolutely consider them for another stay!

Tips for future travelers

No.

Authenticity & Character

Location

Staff

The staff was very helpful and spoke very good English if your Spanish is not so fluent.

Cleanliness & Comfort

Fresh towels were provided daily. The safe was functional and locked/unlocked very easily by setting a code. Also the windows open with a latch to enjoy some fresh air if you want.

Activity Review

Full day to Salinas Grandes (Purmamarca)

Salta

The mountain views were breathtaking! The time spent at the Salt Flats was truly a highlight of the excursion.

Quality of Experience

The people of Purmamarca were so kind and very gracious and getting to taste llama was surely a surprise!

Guides, Drivers and Staff

Our guide was full of knowledge about the history Jujuy, Salinas Grandes and the Salta area that I definitely learned more than I would have just trying to visit the area on my own. Great driving through the winding roads in the mountains and was happy to help us take photos.

Transport

Driver picked me up about 10 minutes past my initial pickup time but it seems that no one in Argentina is ever really on time.

In Arenal/Fortuna we took a Traditional Cooking Class at the Arenal Vida Campesina, a family-owned organic farm, where we learned to cook "verduras salteadas con pasta de achiote" over a wood-fire stove. We hiked (Canoa Aventura) and rafted (Costa Rica Descents) at the Arenal Volcano and la Fortuna Falls. The Tabacon hot springs with dinner was an amazing, relaxing experience.

Ziplined and hiked the Cloud Forest hanging bridges; and took a Night Walk (Selvatura Adventure Park) in Monteverde. On the trip from Monteverde to Manuel Antonio, we took a detour to the Jungle Crocodile Safari (Jose's Crocodile Safari & Bird Watching Tour) a must see, along the Tarcoles River.

We spent our last few days in Manuel Antonio, where we were awakened in the morning with the roars of the howler monkeys. What a story to tell!

In addition to our need for adventure, my son and I wanted some relaxation time, so we stayed at resorts: Arenal Manoa & Hot Springs; El Establo; La Mariposa; and Park Inn San Jose Hotel (1 night). All provided excellent accommodations, service, and restaurants. Breakfasts were included at all accommodations. The Arenal Manoa is a couple of miles from the town on a highway, so no hiking into town. Did not feel we missed anything as our excursions usually included lunch and/or dinner. The Establo hotel is located on a hill, so hotel transport is provided to/from the rooms to the reception/breakfast areas. There was a small glitch in our reservation for the La Mariposa, however, the front desk staff accommodated us with cocktails, while we waited. In addition, they arranged for us to have an in-room COVID test prior to checking out. A shout-out to the front desk clerk at the Park Inn San Jose Hotel, who took it upon herself to provide us a take-away breakfast snack as we were leaving at 5:00am the following morning.

Two changes I would make to our trip: (1) the transfer from Manuel Antonio was a 6.5 hr. drive, which meant we did not arrive into San Jose until almost 8:00 pm. (2) Manuel Antonio is known for the howler monkeys, I think I would have liked to have stayed in one of the cabanas at the Howler Monkey Hotel, near the Cabo Blanco Nature Reserve.

Hotel Review

Arenal Manoa & Hot Springs

Fortuna

Great staff, great food, great service, and amazing massages.

Tips for future travelers

We booked a lot of excursions so we were content to be away from town. If someone is planning to spend time in town, they might want to be closer or have access to a car.

Authenticity & Character

The hotel is located in a tropical forest with a variety of birds and wildlife . We had a celebration dinner at the restaurant, which was 5-star presentation and taste.

Location

Loved that we were in a rain forest with a view of the Arenal Volcano. Great way to start our adventure.

Staff

Service at the restaurant was excellent; as well as, the massage therapists.

Cleanliness & Comfort

Rooms were clean upon entry; rooms were spacious.

Activity Review

Selvatura Park Self-Guided Hanging Bridges & Zip Lining

Monteverde

The ziplining crew was amazing. They provided constant support and encouragement for everyone in the group; and they were constantly mindful of creating a positive fun experience.

Quality of Experience

1st timer and I am looking forward to trying this again.

Guides, Drivers and Staff

Knowledgeable and professional on every level.

Transport

Equipment was well-maintained and secure.

Chris and Randall planned an absolutely fantastic trip for my father and me. We did activities that the both of us enjoyed, and we appreciated still having flexibility during the trip. The trip had a balance of everything; hiking, wildlife, food, culture, beaches, and relaxation.

Hotel Review

El Establo Mountain Hotel

Monteverde

Great views from each room!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Arenal Volcano Hike & Baldi Hot Springs & Dinner

Arenal/La Fortuna

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Felipe did an outstanding job working tirelessly to customize our trip to see as much as possible in 9 days. Once in Colombia, he remained in constant contact and responded immediately 24/7 to any issues that arose. We had a wonderful time with memories that will last a lifetime.

Hotel Review

Sofitel Legend Santa Clara Cartagena

Cartagena

Activity Review

Airport Transfer: {{start_location}} to {{end_location}} & Guatape and El Peñol Tour

Colombia

Guatape and el penol are must sees

When we were looking to travel to Brazil, we knew we needed some help planning and organizing never having been to the country and not knowing the best things to see and do, I spent some time looking online and trying to find people that could help. From prearranged tours to private tours, and nobody seem to have the flexibility to be able to book the things that we specifically wanted to do, if you wanna book a private tour, it’s all private, there’s no option for anything else and it Hass to be using their specific vendors which are generally quite expensive, and if you wanna do one of the prearranged tours you have to stick to those tours and can’t deviate from them. So if you need help finding out what to do, how to get there, and finding accommodations that suit your best needs weather be budget or luxury I’ve done all the research for you, and Camille is the best person for the job, she was able to book tours at an affordable rate rate including flights and make the entire process seamless and smooth. She was able to find budget hotels when we needed them and luxury ones when we wanted somewhere to kick back. I don’t know if you’ve ever had a situation where you show up somewhere and then you need to figure out where to go, how to get there or what to do when you’re traveling, Camille handled everything from A-to-Z and even when we had issues that came up she was there to assist to make sure everything was fixed and went smoothly. I would highly recommend using her, without any questions asked, she did a great and fantastic job was there for us the entire time, and everything was pre-arranged and booked so everything transition smoothly and we didn’t have to stress about anything, and when issues did come up she was there to help immediately handle and address them

Linda did an amazing job planning our trip! We're incredibly grateful for her organizing a last minute trip during such a busy tourist season. Linda ensured we had the best possible experience in Ecuador. Thank you, Linda!

Hotel Review

Jamu Lodge

Quito

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Birdwatching, Indigenous Community Visit & Night Walk

Cuyabeno Wildlife Reserve

Quality of Experience

Guides, Drivers and Staff

Transport

The whole process was easy, and seamless. Everything was done through online communication and the response time was often less than one day. Overall our trip was seamless and the only areas that brought up any concern had nothing to do with the travel planner but more with the Covid situation.

Had a wonderful time in Slovenia's spectacular autumnal colours! A great way to get back into adventure travelling after having been unable to for so long. Local specialists Tomaz and Jala were both excellent in helping piecing together an excellent itinerary which included the places I wanted to see (Lake Bled, the Julian Alps etc) and the activities I wanted experience including hiking, paragliding and whitewater rafting. The Seven Lakes trek through the Julian Alps was both challenging and spectacular, just the way I like it to be. Highlight of the trek for me was Lake Krn, coloured green by the minerals and surrounded by the reddish brown autumnal leaves. Jala did a brilliant job helping me find my hostel by phone when returning to Bled after finishing the trek. All local guides were brilliant in helping me find my way around as well as assisting with the local covid protocols. Paragliding above Lake Bohijn's reflections was amazing while lake Bled, the Jewel in Slovenia's Crown, was so relaxing, especially while enjoying the delicious Bled cakes! Finally, the capital, Ljubljana was very pleasant, especially when colourfully lit up at night. From Ljubljana, I had enough to time explore how spectacular Slovenia is underneath with a day trip to Postojna Cave. My first ever KimKim trip was both and exciting and relaxing experience, so well done during very difficult times in which to travel with the pandemic. Hoping for some more such memorable experiences in 2022.

Planning a visit to a “bucket list” location like the Galapagos can be daunting…especially if you are a working parent on a budget. Whereas many people will tell you that you need to go via a “got you covered, take you everywhere and serve your every need” cruise, that just wasn’t in our budget…and quite frankly, isn’t our style either. We’ve traveled to 5 continents and doing it on our own – getting local flavor – that’s the way we’ve planned all of our trips…But to do the Galapagos right, (in a pandemic!)..well, we were beyond thankful to have KimKim (and Daniel specifically) on our team.

Originally planned to go in December 2020, we needed to postpone during the pre-vaccination Covid days. So, we punted a year – and rejiggered our thoughts. We shared what our interests were…hiking, horseback riding, snorkeling...and a little down time. We shared our budget. We shared our needs and wants. And KimKim came up with several options for us to look through and decide between. Once we were a go, we felt great about our itinerary – and even got hotel confirmations to help us feel like we for sure had a place to go (something we worried about a little since we’d never done business with KimKim before.).

At the last minute – weeks before our trip – we asked to add a new option to our plan. Again, KimKim came through. In the end, we were able to explore four islands and had a really wonderful understanding of the geography, endemic animals, and saw every bird, reptile, amphibian, and mammal on our list more than once. We’re an active family – we were genuinely very happy with how busy our days were but that we also had evenings and sometimes afternoons to do a little swimming in the ocean and enjoy local flavors.

We had guides meet us at every point, helping us navigate tricky things like the boats between Santa Cruz and Isabela…if we needed dinner ideas or reservations, they were there. And if a guide was running behind, we had Daniel on WhatsApp always willing to check things out and ensure we had what we needed in real time. As we were there over the holidays, we also appreciated Daniel explaining local traditions to us so we weren’t operating as ugly tourists (and also knew to buy some grapes to bring in the new year!)

In short, we cannot recommend KimKim / Daniel highly enough.

Family of 4 (kids ages 9 and 11), 1 week in Colombia (Bogota and Cartagena), Margoth arranged an amazing trip. Everything was seamless from pickup/dropoff at the airports, to all tours with local English guides, and reservations at top restaurants. It was my eldest daughters birthday and she arranged a very special day for her with treats and birthday celebrations throughout the day. There was constant communication throughout the trip and nothing was left to chance. They even arranged a nurse to come to our hotel for the obligatory Covid test to come back to the US. 10/10, I've already recommended them to other friends.

I cannot provide enough superlatives that capture how beautifully my family's trip to Spain, (and side trip to France) unfolded. While very well traveled, and having used Trip Advisor incessantly for many years, I had been unaware of kimkim.com, until I saw it mentioned in a travel magazine. Learning of its origins and creators, and then reading excellent reviews about it, I thought I would give it a try. I generally arrange all of my family's travel, but have been feeling overwhelmed in the past year like many, and decided it would be nice to have a little bit of help "in country", in connecting some of the dots and details. That said, I didn't have very high hopes because cause in the past I have tried a couple of travel agents and been sorely disappointed. Because of my experience in traveling and preference for exacting detail in hotels and itinerary overall, I have found I have to explain too much to an agent. They also tend to want to designate something "typical" or popular for the average tourist.
Well… from the very first encounter with Patricia to our last communication upon arriving back in the States, I could not have been more blown away by the excellence and professionalism offered by Patricia and her associates.

We first exchange some letters and I explained the basics of what I was after. She suggested a phone call to better communicate; I found kimkim's set up of arranging a phone call via the website worked beautifully. Phone calls seem to route through Palo Alto headquarters and the connections were always excellent. At any rate, Patricia was so intuitive fom the get-go. I never felt guilty or pressured when I expressed atypical things like my family doesn't generally like to have a tour guide at attractions. We prefer to just be together and educate ourselves via audio guides or internet searches. She started to get a real sense of our travel preferences and really ran with it. She suggested hotels but knew that I had done a lot of research and respected my considerations. We had such a wonderful back-and-forth regarding selections and I was so impressed at her savvy, warmth, and kindness. I always felt throughout the 7 or 8 weeks of planning that Patricia had my back with every detail. Kimkim has a wonderful platform for sharing every detail of the itinerary, including what is and is not included in the final cost proposal.

Our trip was only 9 days and fairly full. I always felt confident, though, because Patricia had placed the entire detailed itinerary right on the cell phone she provided upon our first hotel check in. An in-country local phone might seem like the smallest detail, but It was seriously the smartest travel luxury I think I've ever been given. I could text Patricia on it at any time and it was unreal how quickly I would hear back from her. What travel agent is that responsive any time of the day or evening?!

We centered in Barcelona, with side trips to Montserrat, the Pyrenees for skiing, the coast, Girona, Perpignan, France, and Port Aventura. So much of it was simply stunning, and always culturally-enriching. There were quite a few times that questions would arise, due to language barrier or a typical international travel snafu, and my husband and I were absolutely blown away at the convenience of having that phone. Patricia would think of a suggestion for a dinner reservation and make it intuitively, just knowing that places would be filling up around the holidays. Then she would check in with me as to whether we were interested. We always were. I just felt like she read my mind and was saving me the trouble; so refreshing not to have to be "Mom the Travel Director" every minute! Her business partner and the driver, Omar, they assigned to us for all of our transiting, pick-ups and drop offs (except for when we rented our own car) were also fabulously professional, sharp, and proactive.

Some real challenges were presented because of changing Covid protocols and requirements, and I thought it spoke volumes that Patricia's team were so adaptable and helpful in overcoming these obstacles (twice very late in the evening!), making it as easy as possible for us. Whether just to check in that all was going well, or calls and texts related to troubleshooting, the level of enthusiasm and responsiveness from Patricia and her team was almost shocking. Such an incredibly high bar was set that I'm almost afraid to arrange a trip to a different part of the world because I will miss her level of service! That stated, I will definitely look to kimkim in the future, since this trip was so seamless.

Do not hesitate- in fact, RUN to arrange a trip to Spain or Portugal and request Patricia and her company Your Trip to Spain and Portugal via kimkim!!

What a beautiful country filled with the nicest people on the planet! Diego helped our family plan a memorable trip to Costa Rica. We trekked through the rainforest, swam in the waterfalls at La Paz, zipped lined for forever (terrifying but incredible), walked around the Arenal Volcano and ended that day at the Tabacon Hot Springs (so awesome). Our last three days were at Samara where we swam, kayaked and snorkeled on the most beautiful beach (Playa Carrillo). Our guides along the way-- Jorges, Philipe, Ray, Walter, Samantha-- all so knowledgeable about the rainforest, plants, animals, history--and so full of love for their country. All our transfers around the country were seamless and easy, and the hotels were so sweet-- especially Hotel Arenal Montechiari, complete with a resident sloth. Diego was incredibly helpful and available throughout the whole planning process, and during the trip when I had questions. Will definitely book another trip through kimkim! Thank you Diego!!

Hotel Review

Hotel Arenal Montechiari

La Fortuna

Super nice place-- in walking distance to town, and the staff is so charming and nice! The bungalows are nice and surrounded by beautiful gardens. Sweet pool as well!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Sky Tram, Ziplines & Sky Walk Adventure

Arenal/La Fortuna

We had a wonderful trip to Costa Rica planned by Olman (through KimKim). From start to finish the whole experience was easy and seamless. Olman was extremely responsive to our requests during our planning and made every modification that we requested. When we were on our trip, every reservation was waiting for us without any issues. KimKim and Olman made this trip absolutely stress-free for us.

First, our driver Roy. We decided to use a driver for our trip so that we didn't have to deal with renting a car and navigating from city to city (3, 4, 5 hour drives), so we hired Roy as our driver and that was a GREAT decision. Roy was professional, easy-going, and SO FUN. He has a great personality and just made our trip so fun and effortless. Roy drove us everywhere and accompanied us on many of our day trips. He was part of our family for 10 days and we truly loved having him. He definitely gave us space to do our own thing, so even though he was with us a lot it was a good balance. I cannot recommend Roy highly enough - such a gem.

Stop 1: Manuel Antonio. The Parador Resort/Hotel was wonderful. It was a luxurious resort - great food, lovely staff, beautiful property and great rooms. It was a sure treat. Manuel Antonio itself was just okay in my opinion. We went on a sunset catamaran cruise and it was also only ok. It was very crowded, very loud and very party-like (not what we wanted). Overall, we felt that Manual Antonio was very touristy and busy, and after going to Arenal and Monteverde I'd put it last on my list of favorites. Glad we went there first...

We then drove from Manuel Antonio to Arenal (5 hour drive - while long, it's a lovely drive)

Arenal: We stayed at Las Lomas de Volcan Hotel for 4 nights. This is also a lovely property. Our family had our own cabana/room and it was very nice. The property itself was lovely and the hotel restaurant was delicious. The cabanas themselves are comfortable. While in Arenal we did horseback riding to the waterfall and white water rafting - both were very fun. We also spent a day volunteering at Proyecto Asis. My family loves animals so this was really fun for us. We also took a cooking class one evening and that was really fun. We made tortillas and ceviche (and they'd already cooked the rest of the food) but it was a great experience. We really enjoyed Arenal overall. There's a lot to do and it was all really enjoyable.

Monteverde: We stayed at Koora Hotel, which was hands down the most wonderful hotel I've ever stayed at. It is a boutique hotel with only 14 rooms and it was AMAZING. The service, the accommodations, the food, the view... everything was absolutely top-notch. This is not a resort so there's not a pool or other amenities so I wouldn't necessarily recommend this for families with young children. My kids are 12 and 15 and they loved it. We had a two-level family unit so it was extremely spacious and comfortable. It was a splurge for sure, but it was worth it. This hotel was a total highlight for us.

Monteverde was top of our list overall. The surroundings are beautiful and we just really enjoyed being there. We did ziplining and went to a sloth sanctuary - both were family favorites for us.

Overall, it was an absolutely amazing trip. My blood pressure stayed at a constant low level for 10 days so there you have it :)

Hotel Review

Koora Hotel

Monteverde

This hotel was hands down the nicest hotel I have ever stayed at. This is not a resort (no pool, spa or other similar amenities). It's a boutique property with just 14 rooms and it is absolute paradise. From the second we walked in the door the staff was nothing short of amazing. They exude warmth and professionalism. The family unit we stayed in was so lovely. It had two levels (it's like a mini apartment) and it was just so comfortable, light-filled, and spacious. The food at the hotel was wonderful. The view was breathtaking. The service was impeccable. I cannot recommend this hotel enough.

Tips for future travelers

Do it! It's worth the extra money to stay here. It's a total treat.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Horseback Riding to La Fortuna Waterfall

Arenal/La Fortuna

This was a really fun experience. The guides were excellent and really helped us out.

Quality of Experience

Guides, Drivers and Staff

It's a 17-day trip to Chile and Argentina involving activities that's 95% outdoor. Clearly, I am an outdoor person. Enjoyed meeting gracious people with different personalities in both countries. Overall, there are many great places to visit but not enough time. I would like to visit South America again in the near future.

Hotel Review

Quijote Hotel

Argentina

Activity Review

Full day Hiking Base Las Torres - 20km approx

Puerto Natales

I want to preface this review by saying that I've traveled to almost 50 countries, so I've had my fair share of trip planners that I've worked with. Margoth has by far been the most efficient, professional, responsive, and thoughtful one I've ever encountered!

We just got back from a trip to Medellin last week. There were 8 travelers, all with different arrival and departure dates. Margoth seamlessly planned around each individual and crafted an itinerary that best fit our needs and numbers on any given day. We had a mix of requests for her - from adventure to food to relaxing days - she was able to meet them all, offering several suggestions that helped make the most members of our group happy. She always responded within a few hours of our requests (often much sooner), even over the holidays! There was never a time when I felt something would not be taken care of because we had that much trust in Margoth. She is amazing!

Beyond Margoth, the trip we took was so great , in large part because of our tour guide, Juan Manuel. His English is perfect - he was able to describe to us in detail about the history of all we were seeing, often bringing in vivid imagery to bring home his commentary. He was patient and helpful - from e-biking to waterfall hiking (where his patience was needed in spades!) to our various questions about everything - he could always be relied upon to help! There was one day our car had issues (small!), but he made up for them by getting another car ASAP. I could not have imagined a better guide for us on this trip.

Overall, we loved Medellin, and we are so happy that we used Kim Kim to book it. I researched thoroughly before choosing a trip provider, and we chose Kim Kim due to a combination of reasonable pricing, great offerings, and the responsiveness of Margoth. Thank you for a great trip!

Hotel Review

Sites

Medellin

Sites was good for our needs - we had three different families, so it was nice to have a common area to hang out in while in our rooms. The amenities were nice and clean and modern. The cleaning staff was amazing. We appreciated the on-site laundry and breakfast each morning. The pool and workout facilities were also good for our needs. The dinner at the hotel restaurant was fantastic! What we think could have been better: --Lighting - it was so dark everywhere. Some brighter lights would have added to the cheeriness of this place --Breakfast - we had to make a reservation to go down in the morning, but if we didnt let them know in advance, we would not get the timeslot we needed. We are used to being able to go down at anytime for an included breakfast, especially considering that the meal was the exact same, EVERY SINGLE DAY (no variation at all). --The elevator was very very slow, and there was only one on site. We often walked down or up the stairs to get anywhere. --All of the above wasn't a huge deal to us. We are not too picky when it comes to hotels, and we would not even complain about the above. But the biggest problem for this hotel was bad wifi. Only if you were in the lobby or floor 12 was it good. In our room (floor 6), our wifi came and went constantly. If it was connected, it was very fast. But for the most part, it rarely connected, and we could not even get 3G or LTE service, so we were often without internet for our entire stay. In nice hotels these days, to not have reliable wifi, especially for international travelers who don't have local phone plans, is tough.

Tips for future travelers

Do not stay here if you need reliable wifi

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

'La Miel' Waterfall and Hike Tour

Colombia

So much fun to hike along the river, but not for the faint of heart!

Quality of Experience

Guides, Drivers and Staff

Our 14 day trip to Costa Rica was the best vacation we have ever had! Diego planned a trip that had a perfect balance of fun, adventure, relaxation, beauty, and learning! He was very easy to work with during the planning stages - and very kind and affable. Diego was also very accessible and responsive during the trip. I would highly recommend KimKim for planning your next trip and for working with Diego if your plans take you to the incredible country of Costa Rica!

Hotel Review

Parador Nature Resort & Spa

Manuel Antonio

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Transfer San José to Arenal with Rafting on the Balsa River en Route (Class II & III)

Costa Rica