Kimkim Trip Reviews

The whole trip was great! Hoa did a FANTASTIC job putting together great activities and lodgings!
We especially loved the local feel on our tour to Koh Klang.
Will definitley use & recommend Kimkim in the future!

Kathrin was excellent!

Kathrin was very professional, efficient, and prompt throughout our trip planning and execution. The most notable aspect however is how patient and skillful she was dealing with my indecisiveness. I much appreciated her great listening skills and how she was able to intuitively pick up details I hadn't consciously mentioned allowing her to develop a well thought itinerary that matched our travel style and desires very well.

Her skills and service went beyond just the planning stage at the beginning of our trip when she quickly and expertly rearranged some of our first events as a result from a multi day airline delay. And she was very prompy in answering questions throughout the trip. This confidence knowing we were in good hands added allowed us to relax and enjoy the trip much more than otherwise.

The completeness of the trip book made the traveling easy and stress free, knowing everything was taken care of.

I will use Kimkim again and Kathrin the next time we go to New Zealand.

Great trip! Everything was planned perfectly, every tour guide was exceptional, and every transfer arrived on time. We were traveling during the holidays and I expected to have at least one glitch, but all went smoothly. I would highly recommend this service, and we will use them again to travel. Our local specialist was Beatriz- there was never a time I texted on the trip, with questions, that she or one of the travel agency staff did not answer immediately. They actually have people on call during the holidays and on the weekends in case we had questions or any problems. Exceptional service!
One of the best family trips we have had in years!

Monika was incredible! She helped curate the perfect 3 week honeymoon in New Zealand that was the right balance of romantic, fun, spontaneous, leisure, and adventure.

We funyaked and hiked and glamped and saw the glow worms.

I would recommend KimKim and Monika specifically to anyone looking for an epic and unforgettable New Zealand adventure!

Hotel Reviews

Rendezvous Heritage Hotel Auckland

Auckland

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Raglan Sunset Motel

Raglan

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Tongariro Suites

Horopito

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Hermitage Hotel

Mount Cook Village

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Valley Views Glamping

Kurow

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Dairy Private Hotel by Naumi Hotels

Queenstown

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Waitomo Glowworm Caves + Ruakuri cave combo

New Zealand

Honestly, we could have skipped the Waitomo Cave tour and just did the Ramiro Cave tour. We saw glow worms up close and personal on the second tour!

Quality of Experience

Guides, Drivers and Staff

Transport

Weta Workshop Wellington

Wellington

Quality of Experience

Guides, Drivers and Staff

Transport

Christchurch - Arthur's Pass return (by TranzAlpine train )

Christchurch

Quality of Experience

Guides, Drivers and Staff

Transport

Big Sky Stargazing -outdoor stargazing tour

Aoraki / Mount Cook Village

Quality of Experience

Guides, Drivers and Staff

Transport

Dart River Funyak Safari

New Zealand

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Onsen Hot Pools

Queenstown (NZ)

Quality of Experience

Guides, Drivers and Staff

Transport

It's been two years since I travelled to Norway with my family and I still remember how great it was. Kristiina put together a wonderful trip. I had wanted to pack it in so it was definitely a busy trip but the time in Oslo and Bergen were both great. I would highly recommend a museum day wandering around Oslo. The zipline in Bergen on Mt. Ulriken should not be missed either. There were some crossed wires on a day in Vik, but it ended up being a really happy accident. While we had a lot of downtime in a small town, we were able to explore and created one of the best times we had during the entire trip. The travel day from Oslo to Bergen was fantastic. Really there was nothing to be missed. Thank you, Kristiina.

Activity Reviews

Zipline at Mount Ulriken

Bergen

My kids still talk about this experience - really great.

Quality of Experience

Guides, Drivers and Staff

Transport

Norway in a Nutshell Tour

Norway

So much fun! It is a busy day, but completely wonderful and beautiful.

Quality of Experience

Guides, Drivers and Staff

Transport

I reached out to kimkim because this was a big trip for us, and they delivered. We worked with both Amandine and Emilie, who were fantastic. They really understood what we were looking for and provided ideas and locations that we never would have known about without their help. Because of them, I was relaxed on our trip, and so was able to enjoy myself, and focus on experiencing the sights and food and amazingness of France. I am telling everyone I know about kimkim because I can't see myself traveling overseas without their knowledge and assistance. So happy to have found this company.

Activity Review

Passport to Versailles - Entrance tickets with audioguide

France

Emilie arranged for a car to take us to Versailles and I would do that again as it made the experience that much more special. AND we were even able to change our pick up location because we found ourselves at the other end of the gardens and wanted to spend more time there. LOVED the gardens and the Trianon. Don't miss the other buildings on the grounds.

Quality of Experience

Guides, Drivers and Staff

Transport

Our driver (and car) was icing on the cake. Door to door and at our leisure. I couldn't ask for more.

Our Paris trip was the trip of a lifetime! We couldn’t have managed without your planning, careful attentiveness, and fast communication. Our Notre Dame and Saint Chapelle guide, Manny, was uniquely able to engage with my 8 year old grandson. He was extraordinary.
Our photographer, Kouss, was the sweetest guy, and gave us “forever images” of our time at the Tour Eiffel.
Lourdes, our guide for the Louvre is a true scholar. Our treasure hunt felt way too complicated for us so she graciously agreed to slow the pace. We still managed to see all three wings and the highlights we asked for.
We got lost and missed our bus to Mont Saint-Michel. We rescheduled the trip for the penultimate day, but we were exhausted, so we cancelled again. We’ll catch it in the future.
Versailles was a mob scene. We hadn’t realized that the “self-guided tour” was simply an app. Even if we had known to bring earbuds, the deafening din and the press of the crowd, many of whom were loudly making their own videos and podcasts, would have made it a useless endeavor. The app itself was way too mysterious to manœuvre at my age.
There was a misalignment of dates on day 1 and 2 that kept us from our first tour. I also wanted to check in about our last night at Chantilly. I don’t remember if we had paid in advance, but I was charged for the night.
Great castles tours, too.
Thank you all, and Liz and Diliana, for making these memories possible. We’ll never really be the same!
Lucia May and family

Hotel Reviews

InterContinental Chantilly Chateau Mont Royal, an IHG Hotel

La Chapelle-en-Serval

Pure luxury!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Citadines Bastille Marais Paris

Paris

Very attentive and pleasant staff. Fantastic breakfasts. The hotel itself is a bit dated, but very clean. You use an app to do your laundry(!).

Authenticity & Character

Not important

Location

Short walk to Metro

Staff

Always helpful and pleasant staff

Cleanliness & Comfort

Bed linens very comfortable. Kitchenette was modern and clean.

Activity Reviews

Louvre Museum Treasure Hunt

Paris

The Louvre Museum Treasure Hunt was a bit sophisticated for our family, especially with an eight-year-old in tow. The guide, Lourdes, was fantastic and flexible, allowing us to go at our own pace despite the content being above our level.

Versailles Half-Day Essentials by Bus

Paris

The Versailles Half-Day Essentials by Bus was underwhelming. I expected guidance and commentary during the bus ride, but it was merely transportation. Once there, the self-guided tour was challenging to follow amidst the crowds, and the app provided was inaudible. Overall, it lacked the historical context I was hoping for.

My family of six had an amazing trip to Egypt and Jordan. It was two nights in Cairo, 4 cruising up the Nile, 2 back in Cairo and the last 3 nights in Jordan to visit Petra and the Dead Sea. We are repeat customers of Kimkim, and on the last 15 months have spent almost $60,000 with them.

Overall we were very pleased with the trip. To improve our experience the communication during the planning process could have been better. I was surprised by the difficulty on this trip because the year before we used Kimkim for a family trip to Spain and we didn’t have the same problems.

For the Spain trip our specialist was in Colorado at the Kimkim headquarters and communication was excellent. For the Egypt and Jordan trip our specialist, Aya was in Egypt. Aya, was very good, but communication was difficult due to four factors: 1) the time difference, 2) some language barriers, 3) some technical glitches which resulted in scheduled calls not going through, and 4) Kimkim subcontracted all of its Egypt work to Sun Pyramids, who subcontracted the Jordan portion to a third company. As a result, the Jordan information was slow in coming, and the Egypt information seemed forced into the Kimkim framework.

A few times there were gaps/delays in communication and I reached out to Kimkim corporate twice. The first time they were helpful (your advisor has been sick and will be in touch shortly), the second time they were not helpful at all (please write all your comments in the trip chat and you will get a response - I did and but they didn't). Overall, I expected more from Kimkim, and I felt they were not actively supervising the people with whom they contracted/ delegated.

Guides and Drivers:
The guide in Cairo (Mahmoud Imam), was very good. The Jordan guide (Mohammad Al Najjar) and Jordan driver (Mohammad Masoud) in Jordan were excellent. We had one bad experience with a vehicle in Luxor that was substandard. We complained to Aya and Sun Pyramids was very responsive and positively resolved the issue very quickly, compensating us with upgraded tickets in the Valley of the Kings.

Hotels / Cruise:
The MS Nile Premium Cruise was rated 5 Star, but was on the very low end of that The personnel and service were excellent, the cabins were tired, and the food was mediocre. The Sofitel in Cairo was excellent. The Petra Canyon Hotel in Wadi Musa was very good, although the dinner fare was so-so. The Holiday Inn Dead Sea was excellent (rooms, food, service).

Tips for working with Kimkim:

Responsiveness - Be aware that you have their full attention and they are very eager to work with you before the deposit is placed. Once the deposit is placed, responsiveness drops off noticeably. (This was true of our Spain trip and the Egypt/Jordan trip). I was happy to give a deposit to secure hotels during a busy season, but their assumption was that the trip had been finalized, and we were still working on it. To Aya's credit, she worked with us on changes throughout the planning for the trip.
Trip Details - Kimkim is a little slow on some information. For example, we repeatedly asked how much driving was planned for each day. We we wanted to minimize our time in the vehicle. The information was not readily available. I had to plot the stops myself, to figure out which days were too long and request adjustments accordingly. After the first one or two adjustments, it would have been great if a thorough analysis had been undertaken to help us.
Confirmations - in Spain, confirmations and contacts for all hotels, transfers and guides were sent one week in advance. In Egypt this was not the case. Sun Pyramids did not provide confirmation numbers and telephone numbers in advance for transfers and guides, and no confirmations for hotels in Jordan.
Service - We were always picked-up on-time, and never left hanging, but it was more comforting in Spain to have all the telephone numbers and names in advance. It was disconcerting to have no contact information when landing at an airport, or when expecting to be picked up at the hotel at 2 am for a 6 am flight. Again, everything went well, but not having a telephone number or contact beforehand was not comfortable. This appears to be a Sun Pyramids policy.
Laundry - A very small thing, but important. Our trips tend to be long and midway, we usually need laundry. Hotel laundry for a family is usually ridiculously expensive. I asked for some recommendations/suggestions for local laundry, and help here would have been amazing.
Tipping - When I requested information about tipping I received general information that was not always useful. Since Kimkim (Sun Pyramids) paid the guides and the drivers, I didn't have a reference (for example, an extra 10% or 15% of what?). We resorted to AI several times. More direct guidance from Kimkim would have been valuable.

Overall, I highly recommend this trip with Kimkim with the above caveats.

Chile is a far away destination so I searched and decided to try out KimKim and get to work with Francisco. I loved that the tours and transfers were setup with such ease and every tour was very organized with the friendliest people. Communication before and during the trip was all done very simply through the KimKim site or WhatsApp. Some of the favorite tours in Chile were the Valparaiso/Vino Del Mar/Winery, Grey Glacier, and of course the highlight was the Base of the Torres hike. The weather also cooperated for the most part the entire week we were there—the wind is absolutely not a joke either.

Hi Ravi
The trip was fantastic.Everything went as expected.Will use your services again.My son feels similar.
Thanks Gary Warr

Lucy was fantastic. She had great suggestions and she handled all of our questions before and during our trip in a timely manner. We had a great experience with KimKim.

Hotel Reviews

Acnos Grand Hotel

Ho Chi Minh

Very comfortable and great location.

Authenticity & Character

Right in the hustle and bustle but well built. Didn’t hear a thing at night.

Location

Walkable to old quarter.

Staff

Friendly and helpful.

Cleanliness & Comfort

Lasenta

Hoi An

Stunning hotel.

Authenticity & Character

Luxurious

Location

Walkable to the old quarter.

Staff

Friendly and helpful

Cleanliness & Comfort

Erina Cruise

Great experience on Ha Long Bay.

Authenticity & Character

Very charming

Location

We were in the middle of the bay! Went swimming and kayaking.

Staff

So friendly!

Cleanliness & Comfort

Pu Luong Eco Garden

Beautiful hotel. Wish we had stayed another night!

Authenticity & Character

Beautiful views.

Location

The spa was wonderful.

Staff

Very friendly and helpful.

Cleanliness & Comfort

MK Premier Boutique hotel

Hanoi

Greta locations and great breakfast.

Authenticity & Character

Very charming

Location

Walk to everything!

Staff

Friendly and helpful

Cleanliness & Comfort

Activity Reviews

Day Trip to the Mekong Delta (Ben Tre)

Ho Chi Minh City

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Sai Gon Nights Street Eats with Vespa Wanderers

Ho Chi Minh City

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Cycling trip to Cam Thanh Village - Hoi An Walking City Tour

Hoi An

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Explore Pu Luong Iconic Rice Terrace & Local Brocade (Excursions)

Pu Luong Nature Reserve

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Pu Luong Explore Village Life Water Wheels & Rafting (Excursions)

Pu Luong Nature Reserve

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hanoi Evening Walking Street Food Tour

Hanoi

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hanoi City Tour & Water Puppet Experience with Artist Phan Thanh Liem

Hanoi

Quality of Experience

Guides, Drivers and Staff

Transport

Kimkim organised a self guided tour for us in Patagonia, Chile from Puerto Natales and then into Torres del Paine National Park . All communication from the planning stages 10 months prior right up until the end of the trip was handled efficiently and promptly. Once the tour had commenced Kimkim were on hand 24/7 to resolve any issues we might have. The itinerary ran like clockwork except for one issue, but after contacting our agent this problem was very quickly resolved and this didn't affect our plans at all. Everything which was planned for our time in Torres del Paine went without a hitch. The transfers to and from the airport, bus station, to the hotels and into the park were always on time. We thoroughly enjoyed our trip. This is the second time I have used Kimkim to organise a trip for me.

Hotel Reviews

Refugio Frances

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Refugio Torre Central

Parque Nacional Torres del Paine Pedro Montt

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Casa de la Patagonia

Puerto Natales

Location

Staff

Cleanliness & Comfort

Activity Review

Panoramic excursion to the Torres del Paine National Park (with Box Lunch)

Puerto Natales

Quality of Experience

Wonderful experience overall with great lookout stops for photos. Hard to go wrong with scenery like this.

Food

The restaurant we stopped at for lunch was very expensive and the food very average.

Guides, Drivers and Staff

Our guide and driver were the best. Our guide knew so much and gave us fantastic commentary. Our driver was a very competent and safe driver.

Transport

The seats on the bus were very narrow so for two people sitting side by side it was squashy. The storage nets on the back of all the seats had all been removed so nowhere to store a water bottle etc.

I cannot express enough regret for booking my trip to Chile through Kimkim. If it could go wrong, it did. At the end of the second day, every part of my trip that they were responsible had gone south.
Starting with the airport transfer- our driver was a road raging lunatic. With six tourists in the back, he spent over thirty minutes chasing down another vehicle trying to pin it in. He was finally successful and then went to confront the other driver while completely forgetting he had customers in the back. Some of the other travelers were shocked while others were terrified. To me it was beyond unprofessional, and my partner and I ended up having to walk to our hotel
The hotel provided by Kimkim was pleasant except for terribly rude staff. Then our first tour was cancelled with little notice. We were not offered to have it rescheduled or provided a refund. Turning to the second tour, we were promised English speaking guides. When the tour operator picked us up, he told me that he didn’t speak any English and whoever we booked the tour though (Kimkim) dropped the ball because his company did offer English speaking guides. When I contacted Kimkim about this, they said there was an emergency with the English-speaking guide, so we got put on the other tour.
The part of my trip I was looking forward to the most was going to the port city of Valparaiso for New Year’s Eve. After paying in full, Kimkim told us that we could not do that tour on that day because it would be too crowded and we could do a food tour instead. After the second day and the tour going horribly, I reached out to our tour operator and told him to cancel everything and refund the remainder. We paid Kimkim $3,590 for a 7 day tour, cancelled after the second day, and they refunded $370.
After cancelling the remaining trip, I rebooked hotels and went through Viator. It was much smoother with zero headaches. We even made it to Valparaiso on New Years Ever and had an amazing time. I would avoid this company at all costs.

Hotel Review

Hotel Pueblo de Tierra

San Pedro de Atacama

Hotel is nice. Unpleasant is a generous way of describing their staff.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Baltinache Hidden Lagoons and Vallecito(magic bus).

Chile

Thank you for the guide that didn't speak English, it really came in handy seeing as I don't speak Spanish.

Quality of Experience

Astronomical Tour - Atacama Desert

San Pedro de Atacama

You cancelled this on me.

Guides were knowledgeable and very kind. All of the tours that we arranged were informative.
Cartegena: hit the highlights- really enjoyed the street food tour. Kayaking lovely but would be good to know that you are just going from one to point and back between land and island. Fishing was informative and a pleasant ride through the mangroves.
Santa Marta- Sebastian was a very articulate and knowledgeable tour guide. I feel we got an excellent tour. It was really nice to see something outside of Cartagena. And it was cooler.
Aaron was excellent and so knowledgeable. The highlight for us was the home that attracted so many beautiful birds. And we had an excellent lunch. Coffee plantation was OK but it would be good to know that we would not see any active work at the factory nor did we see a field of coffee plants. Waterfall lovely but could skip that.

Hotel Reviews

Hilton Garden Inn Santa Marta

Santa Marta

Easy walking distance to everything

Authenticity & Character

Location

Staff

Cleanliness & Comfort

GHL Hotel Armería Real

Cartagena

It had an old charm. Staff were very friendly and kind. Location was wonderful.

Authenticity & Character

Location

Safe area to walk wherever.

Staff

Samir…

Cleanliness & Comfort

2 separate rooms & full bath

Activity Reviews

Nature, Waterfalls & Coffee Farm in Minca

Colombia

I would include more stops to see the birds and butterflies. The waterfall has a lot of steps so be prepared.

Santa Marta City Tour

Colombia

Cartagena Street Food Tour

Cartagena

La Boquilla Fishing Trip

Cartagena

An exposure to a whole different level of life - not just in the town, but of course the fishing community itself.

Cartagena City Tour

Cartagena

Kajak Adventure in Tierrabomba

Cartagena

Let people know that they can swim when they arrive at the island

Guides, Drivers and Staff

We just returned from an unforgettable 10-day Galápagos trip that Jacquie planned for us, and we were blown away by the experience! The whole family loved it. Huge thanks to Jacquie and her local team for being so responsive and helpful throughout - we felt taken care of every step of the way.

Special shoutout to Jacquie for the amazing New Year's dinner and the lovely souvenirs she gave us at the end. The guides were knowledgeable and fantastic, transports were seamless, and everything was just perfect. Would highly recommend Jacquie for planning your Galápagos adventure!

Jimena was great. She designed an amazing honeymoon trip. Thanks

Carla was our guide in Quito and she was amazing. Very knowledgeable about everything, super helpful, and very personable.

Chris helped us plan a really fantastic trip for our first visit to Guatemala. He was helpful, communicative, knowledgeable, and undertook to deal cheerfully with our preferences and frequent changes of plans! It was a good mix of planned activities and free time. We visited Antigua and Lake Atitlan. The hotel Porta in Antigua was beautiful, calm and a great experience with a relaxing pool and really great staff. My favorite activities included the half day Pacaya volcano hike with our fantastic guide Esmeralda and local guide Sheni, and visits to smaller towns outside Antigua to learn about weaving and chocolate making. On Lake Atitlan, we stayed in a lovely hotel in Panajachel, but had I researched the area more, I think I would have preferred a quieter town. However, we didn't have much time there and it was a convenient base. Our guide for a trip to some lake towns, Nicolas, was excellent - he taught us a lot about Mayan culture and history and it was great to visit Santiago with him. I appreciated that Chris planned a tour for us with a local Mayan guide at a really interesting archeological site on the way to the lake since we were not going to Tikal. Guides and drivers that Chris arranged through Old Town Outfitters were all professional, really kind, and great to be with. People were so patient with our elementary Spanish. On our own we visited a few things I would recommend: Cafe Azotea (coffee farm we walked to in Antigua), the Central Market in Antigua where locals buy and sell produce and many other things), Caoba Farm in Antigua for lunch, free salsa lesson at Las Palmas in Antigua.

Hotel Reviews

Regis Hotel & Spa

Panajachel, Sololá

Really nice small and comfortable hotel with lovely staff and a small hot spring bath in the backyard. They were kind enough to pack us a breakfast the day we left to go back to the US as we were leaving at 6 am. Really enjoyed our stay at this hotel but I would have preferred to stay in a town on the lake that is less busy than Panajachel.

Authenticity & Character

Location

Convenient but a busy area.

Staff

Cleanliness & Comfort

Porta Hotel Antigua

Antigua Guatemala

Lovely set up, nice pool, good food, attentive service. Our room was on one side of a courtyard and a little dark, but very nice! No complaints!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Boat Tour of Lake Atitlán Villages

Guatemala

Fascinating to see what Mayan life is like around the lake. Extremely colorful and beautiful. People are really enterprising despite some hardships. Textiles, produce, friendly people and beautiful views are everywhere. Personally I could have done without visiting the town of San Pedro, which is really crowded with tourists and shops selling the same items. My favorite part was going through the town and streets of Santiago with our guide Nicolas.

Transfer to Lake Atitlán, Visit the Iximché Ruins

Guatemala

Day Hike to Pacaya Volcano

Guatemala

Driving Tour of Almolonga Valley

Antigua

We had a wonderful guide and met some really interesting and friendly local people at their shops. I would have liked to have a little more time to just walk around and see things as well. I don't think the visit to the macadamia farm is particularly necessary or enlightening, at least that was my feeling.

Quality of Experience

Guides, Drivers and Staff

Transport

Liz and Esther planned an amazing, once in a lifetime trip for me. I worked with them for many months to perfect the itinerary and they were very accommodating to my requests. Throughout the entire trip, the ladies were in contact with me via Whatsapp groupchat, whether it was a check in or to resolve any minor issues. I appreciated the constant communciation as I am female solo traveler. Angelique was also very helpful in making sure my South Africa portion of the trip ran smoothly with reservations and coordinating driver pick up/drop off. All in all, I had an unforgettable trip that exceeded my expectations. I highly recommend booking with these ladies for any future African destinations in East/Southern Africa.

Bryan and kimkim were enormously helpful when we decided, a month out, to spend the Christmas holidays in Costa Rica. They flagged that the Pacific side would be super crowded per our notes about enjoying more laid back and local experiences and advised us to explore the Caribbean side. We needed support in country for a few changes and an unexpected injury. Serendipity travel, who was our contact on the ground, was very responsive - even arranging a doctor to come to our hotel. We will definitely use kimkim again and hope to travel to Costa Rica again in the future!

Hotel Reviews

Le Cameleon Boutique Hotel

Puerto Viejo

Great location and amenities. It was a mixed scene with loud club music during the day but family friendly service across the board.

Authenticity & Character

It's very modern and Euro in a Costa Rican setting. A bit of a contradiction.

Location

Staff

Cleanliness & Comfort

Beds were comfortable and housekeeping was frequent.

Casa Turire

Turrialba

Gorgeous building and setting with friendly and helpful staff.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Laguna Lodge

Tortuguero

Fun, family oriented hotel. The hotel and staff were lovely, but food wasn't varied enough for our length of stay (3 nights).

Authenticity & Character

The campus and access to ocean and river

Location

Staff

Cleanliness & Comfort

Activity Reviews

Private Surf Lesson at Salsa Brava

Puerto Viejo de Talamanca

The guide wasn't super family friendly. He was good with older kids but not really interested in helping those of use who weren't super confident (my daughter and me). He ended up going surfing with my husband and the other adults and leaving us on the beach when it was evident we weren't going to really go for it each time.

Quality of Experience

Guides, Drivers and Staff

Transport

Night Tour at the CATIE Botanical Gardens

Turrialba

The guide was awesome here, too, especially with some of us that were VERY scared of snakes.

Quality of Experience

Guides, Drivers and Staff

Transport

Guided Hike to the Summit of Cerro Tortuguero

Tortuguero

Chito, one of the resort's guides was awesome.

Quality of Experience

Guides, Drivers and Staff

Transport

Private Canyoning with Children

Turrialba

Cesar and Serendipity were awesome. Our 6 year old was too scared to do it by herself and he and his team took her down and also dealt with our older child quitting half way through. The lunch at Cesar's mom's house was such a lovely ending, too.

Quality of Experience

Guides, Drivers and Staff

Transport