Kimkim Trip Reviews

4.8
Based on 16,607 ratings
Read 16,607 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Trip to Costa Rica
Costa Rica | Dec 12 - Dec 21, 2018

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Carolin B.
Australia | Reviewed on May 02, 2019
Randall was just awesome!! He created a wounder full trip for me. I been never to Cosa Rica before but I know what I like and how I like to travel. I just gave him the Information About what I was Looking for, and he planned a perfect trip for me. I had his number and I could contact him while traveling when I had any Questions. I will book again with KimKim and if I go back to Cosa Rica I will book again with Rendall. My trip was About 10 Days Long and I saw so many sides of Costa Rica... Read more

Randall was just awesome!! He created a wounder full trip for me. I been never to Cosa Rica before but I know what I like and how I like to travel. I just gave him the Information About what I was Looking for, and he planned a perfect trip for me. I had his number and I could contact him while traveling when I had any Questions. I will book again with KimKim and if I go back to Cosa Rica I will book again with Rendall. My trip was About 10 Days Long and I saw so many sides of Costa Rica (Volcano, Rainforest, Cloud Forrest, Beaches, Nightwalks, Mountains, Rivers and lots of animals).

If you never been there just give Randall Information what you are looking for and your Budget, and he will create you an individual Trip whit everything in what you love. I got exactly what I was Looking for and I can recommend Kimkim and specially Rendall to everybody. Thank you again for the awesome Trip!!!

Caro

Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on May 09, 2019

Hey Caro,

What a nice surprise to hear from you! I hope this year is treating you well.

Thank you so much for your feedback and gentle comments about the trip that we organized for you in December, it is great to read reviews like yours and confirm that you had a blast during your stay in my country and that you enjoyed what we organized for you Caro.

Let´s hope to have you again in our country in the future...all the best!

Randall

Jordan in 7 Days - Amman, Jerash, Mt Nebo, Petra, Wadi Rum, Aqaba and the Dead Sea
Jordan | Apr 23 - Apr 30, 2019

Anahita
Anahita D.
| Reviewed on May 02, 2019

Visited Jordan for 8 days with my mom & a friend. LENA was our coordinator. She was very patient with my requests, offered suggestions and was very communicative.The arrangements for our hotels were outstanding, all in the heart of town, allowing us to roam freely.Our driver was Safwat for majority of the trip.He was kind, helpful and very safe in his driving. We had a fantastic time with no stress.Thank you Lena for the superb arrangements.

Local specialist: Lena Sluga
Lena
Lena Sluga
Local specialist in Amman | Replied on May 08, 2019

Hi Anahita, thank you as well for the feedback! I'm glad you enjoyed your time here in Jordan, as well as the driver and all the other things. All the best for your future travels! :)

Dana to Petra Trek - Hiking from Dana to Petra in Jordan - 9 Days
Jordan | Apr 15 - Apr 23, 2019

Kristin
Kristin M.
Augusta, GA | Reviewed on May 02, 2019
One of my most increíble experiences ever! This truly was a bucket list trip and everything went perfectly, I enjoyed every second of the trip. Jawad, my guide, was perfect, knowledgeable, engaging, just all around great fun! My Bedouin guide made the most fabulous tea every day he was with us, and our cook for the evenings when were were camping made the most amazing dinners and fabulous breakfasts the next morning. Everywhere we stayed was unique and special and I enjoyed the special... Read more

One of my most increíble experiences ever! This truly was a bucket list trip and everything went perfectly, I enjoyed every second of the trip. Jawad, my guide, was perfect, knowledgeable, engaging, just all around great fun! My Bedouin guide made the most fabulous tea every day he was with us, and our cook for the evenings when were were camping made the most amazing dinners and fabulous breakfasts the next morning. Everywhere we stayed was unique and special and I enjoyed the special charactaristics of each place. The Lodge in Dana had the most amazing views from the room, Feynan ran by candle light and was beautiful, camping in the desert was so much fun, the Bedouin camps were an absolute treasure and a wonderful experience. While hiking (one of my upmost favorite activities) we got to see many birds, a blue lizard, herds of goats and sheep and camels and meet just the nicest people who asked us to stop for tea. What a welcoming and beautiful country Jordan is. Petra was breathtaking, and I truly appreciated Jawad's vast knowledge of the área, the people and the history. I got to go on my first ever camel ride in Wadi Rum, an experience I will never forget! The desert of Wadi Rum is truly beautiful - we even got to see some rock climbers! Thank you, thank you, thank you for the most amazing, unforgetable trip. This was truly the best!

Local specialist: Raísa Jorge
Raísa
Raísa Jorge
Local specialist in Amman | Replied on May 08, 2019

Dear Kristin,
Thanks again for traveling with us. Love to see your pictures and how much fun you had!
We hope to see you again in a near future.
Happy travels!

Antigua to Guatemala city
Guatemala | Apr 30 - Apr 30, 2019

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Heather M.
Richmond, VA | Reviewed on May 01, 2019

Great experience! Chris was helpful in every aspect of making the arrangements. The hotel I was staying at was tucked away and very hard to find but to my surprise, my driver showed up early and was waiting for me within a few feet of my doorstep. The price was a little more than I wanted to pay but for the service I received it was well worth it. Thanks again and would recommend using this company.

Local specialist: Chris Gwinner
Chris
Chris Gwinner
Local specialist in Antigua, Guatemala | Replied on May 08, 2019

Thank you for the review Heather and I'm glad we helped cap off your trip to Guatemala with a great experience. Be sure to spread the word to your friends and family, the more people know about Guatemala the better. Cheers!

Trip to Nepal
Nepal | Apr 12 - Apr 21, 2019

Alvaro
Alvaro P.
Spain | Reviewed on May 01, 2019

This trip was an amazing experience owing to the excellent organisation provided by Sudarshan before the trip as well as along it. In addition, the Guide was extremely helpful and was always ready to help, as he knew everything about the trek itself and therefore gave us all the help that we needed. To sum up, it was an incredible trip due to the organisation and help provided beforehand as well as for the “best in class” guide that came with us. So we definitely look forward to our next trek with them.

Local specialist: Sudarshan Shrestha
Sudarshan
Sudarshan Shrestha
Local specialist in Kathmandu | Replied on May 02, 2019

Thanks a lot Alvaro for this excellent review. Glad to know you had a great trip and the logistics, as well as the guide, was perfect :-)

Moroccan Highlights: Fes, the Sahara Desert, & Marrakech - 6 Days
Morocco | Mar 30 - Apr 5, 2019

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Elizabeth B.
Brooklyn, NY | Reviewed on May 01, 2019

I had a great time on my trip, and have already recommended several people to KimKim to plan their own vacations to Morocco. Everything was well planned, making it easy to move around. If I was on my own I would for sure feel overwhelmed by all of the sights and activity options. Using KimKim made it accessible and fun. What a fabulous time!

Local specialist: Brahim Bourrich
Brahim
Brahim Bourrich
Local specialist in Agadir | Replied on May 02, 2019

Salam Liz,

Thank you very much for your warm feedback.
Words are not enough to describe the honor I had by being your local agent to take care of your wonderful trip and travel experience in my beautiful Morocco. I'll always be here for you again and for all your family and friends/colleagues. Together we are going to design another lovely dream for you next time you come to visit my country.

Shukran Bzaaf!

All the best,
Brahim

Magnificent Myanmar - 8 Days
Myanmar | Apr 20 - Apr 29, 2019

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REbecca R.
Switzerland | Reviewed on May 01, 2019

Our trip to Myanmar has been just excellent. From the start until the end the communication with Anne was great, as she organised in a very short time a trip which allowed us to see as much as possible of Myanmar in the limited amount of time that we had. Our guides were all knowledgeable and we felt always safe with our drivers, and we were able to experience local highlights which allowed us to get to know Myanmar and the people of Myanmar better (cooking class, eating lunch in the homes of local families ). All in all we were very happy with our trip and would definitely recommend Anne!

Local specialist: Anne Cruickshanks
Anne
Anne Cruickshanks
Local specialist in Mandalay, Myanmar | Replied on May 03, 2019

Thanks Rebecca! It was a pleasure to plan this trip- and especially fun as you two were up for anything! I'm glad you felt safe with our drivers and enjoyed all of the local experiences with our guides. Hope you can come back for a longer visit in the near future!

Trip to Greece
Greece | Apr 24 - Apr 29, 2019

Summer
Summer J.
Decatur, GA | Reviewed on May 01, 2019

The trip was excellent! Everything was so well organized. I enjoyed all the events and the hotels. Thank you so much for a memorable trip. I will definitely use your services again.

Local specialist: Christos Mylonas
Christos
Christos Mylonas
Local specialist in Athens | Replied on May 02, 2019

Dear Summer
Thank you very much for your kind words. We are happy that you enjoyed your trip and you hope that you will come again in Greece, for a longer period. There is too much left to discover!
Christos

Nar Phu Trek
Nepal | Apr 18 - Apr 29, 2019

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Robert W.
Switzerland | Reviewed on May 01, 2019
The trip of a lifetime! The whole experience even managed to exceed my already high expectations. Our guide, Sonam, looked after us with exceptional care, attention and patience. She paced out our trek perfectly and made sure that we were always feeling well. What's more, her bubbly personality and positive attitude made her delightful to be around. She even stayed up late one night to make me a cake upon discovering that it was my birthday the following day. All in all she really made the... Read more

The trip of a lifetime! The whole experience even managed to exceed my already high expectations. Our guide, Sonam, looked after us with exceptional care, attention and patience. She paced out our trek perfectly and made sure that we were always feeling well. What's more, her bubbly personality and positive attitude made her delightful to be around. She even stayed up late one night to make me a cake upon discovering that it was my birthday the following day. All in all she really made the difference to our trip. The porters were also great and funny and went well out of their way to ensure we always had what we needed.

The communication with Erin was great throughout the whole process and the trek she suggested was exactly what we were after. She organised a refund for my accommodation when my connecting flight was cancelled and was always on hand to answer our questions.

So overall a wonderful experience and very happy clients all round. Look no further for your trip to Nepal!

Local specialist: Erin Green
Erin
Erin Green
Local specialist in Kathmandu and San Diego | Replied on Jul 01, 2019

Hi Rob!
Thanks so much for your feedback. It was great to meet you all at the end of your trek to hear about Sonam and the rest of the trek. Sounds like it was fantastic, including the birthday surprise!
I hope to see you guys back here one of these days! Next time with your wives!
Cheers,
Erin

Nar Phu Trek
Nepal | Apr 18 - Apr 29, 2019

S
Sam L.
Fiji | Reviewed on May 01, 2019
The Trek
The Nar and Phu trek was incredible and we can’t recommend it enough. The vistas were utterly awesome and the variation between days was great. The towns were interesting and the monastery at Nar phedi was a highlight. It was rare to see other western hikers (perhaps one or two groups per day) which was exactly as we’d hoped. It was physically challenging but aside from a bit of a few altitude headaches and sore legs, we made it through without any problems. The accomodation was...
Read more

The Trek
The Nar and Phu trek was incredible and we can’t recommend it enough. The vistas were utterly awesome and the variation between days was great. The towns were interesting and the monastery at Nar phedi was a highlight. It was rare to see other western hikers (perhaps one or two groups per day) which was exactly as we’d hoped. It was physically challenging but aside from a bit of a few altitude headaches and sore legs, we made it through without any problems. The accomodation was simple but more than adequate and the food was what was expected (dhal bhat) with some other delicious surprises. I’m a big guy (6”5 and 220 lbs) and eat a lot so brought plenty of extra snacks as the volume of food in the distant regions could be a little on the smaller side.

The guiding team
Our guide, Sonam, was truly exceptional. She was bright, sweet, friendly and a very knowledgeable as well as being exceptionally well organised and caring for our group (making sure we didn’t ascend too fast etc). Our group cannot speak highly enough of her! Our porters Thilen and Peckma (apologies if I’ve misspelt their names) were very helpful and funny. The drivers through the treacherous route between Besishahar and Koto were also excellent.

Correspondence and KimKim
Erin was extremely helpful, timely and succinct with her correspondence before the trip and when we were on the ground. When a flight change altered our stay in Kathmandu she assisted us with a generous refund for accommodation.

All in all the trip was perfect. We will definitely use Himalaya Trails and KimKim again and try our hardest to work with Sonam (our exceptional guide) and the same porter team on our next trip.

Local specialist: Erin Green
Erin
Erin Green
Local specialist in Kathmandu and San Diego | Replied on Aug 05, 2019

Hi Sam,
Thanks so much for your feedback here. I loved hearing about your time with Sonam when we met after the trip in Kathmandu. I'm so glad you guys had a great trek, enjoyed the remote location, and had a tight bond with your team of porters.

Let me know when you're ready to come back and I'll get the dream team back together!

Exploring Myanmar in 12 days!
Myanmar | Feb 21 - Mar 5, 2019

Terri
Terri M.
San Diego, CA | Reviewed on May 01, 2019

Everything about our trip to Myanmar was fantastic! The guides were personable and knowledgable. We asked TONS of questions and they always had the answer! Ann was amazing. She quickly made our last minute changes when we added another person to our hotel and a tour. We are so pleased with the whole process, flights, drivers, guides, hotels and tours, that we are already planning our next trip!

Local specialist: Anne Cruickshanks
Anne
Anne Cruickshanks
Local specialist in Mandalay, Myanmar | Replied on May 06, 2019

Hi Terri, thanks for taking the time to write this lovely review and share your feedback. I'm delighted to hear you enjoyed exploring Myanmar with our guides- its a special country and they loved sharing their hometowns with you and your family. Looking forward to helping you with your future SE Asia travels! All the best,
Anne

Sher/Bendelstein Colombia
Colombia | Apr 18 - Apr 29, 2019

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Les S.
Australia | Reviewed on Apr 30, 2019

Our guides Juan and Anna Maria in Medellin were great. So too was Balthazar in Bogota. A pleasure meeting them all.

Local specialist: Laura Joy Bowman
Laura Joy
Laura Joy Bowman
Local specialist in Cali, Colombia | Replied on May 03, 2019

Hi Les!

Thank you very much for your kind words, I'm glad you enjoyed your trip here!

Hope you went home with lots of nice memories!

Kind regards,

Laura

From Bilboa to San Sabastian on to Bourdeaux.
Spain | Apr 15 - Apr 18, 2019

Krystal
Krystal R.
Tampa, FL | Reviewed on Apr 30, 2019
I worked with Alfonso from Basque Lands Way Company to curate a custom 3 day experience for a group traveling in Basque country. We had a limited amount of time and wanted to visit Bilbao, La Rioja and San Sebastian with activities throughout and Alfonso made it happen. He was great to chat with online and he captured everything I wanted in the itinerary he created for our group. Ivan (a.k.a. the most interesting man in Spain) was our group's tour guide during the three days. He picked us... Read more

I worked with Alfonso from Basque Lands Way Company to curate a custom 3 day experience for a group traveling in Basque country. We had a limited amount of time and wanted to visit Bilbao, La Rioja and San Sebastian with activities throughout and Alfonso made it happen. He was great to chat with online and he captured everything I wanted in the itinerary he created for our group. Ivan (a.k.a. the most interesting man in Spain) was our group's tour guide during the three days. He picked us up from the airport in Bilbao and from their the fun began! Over the course of three days Ivan brought us on city tours, pintxos experiences, wineries, mountain bike riding, and hiking. With having a local guide, we avoided any tourist traps and 90% of the time we were the only tourists around. It was an ideal way to experience a new country, truly getting to experience the local culture. Ivan was full of knowledge and had a great chill energy that is ideal for managing groups of people. I cannot express how much of a luxury it was to have someone familiar with the local culture and language handling all the ins-and-outs of your trip experience for you. From ordering food, drinks, dealing with bike rentals, having water bottles and snacks for the hike, whatever it was, Ivan thought of it and was always prepared every step of the way. It allowed myself and the rest of my group to not have to think at all and just relax and enjoy experience. Ivan is a super fun and nice guy who's company was a highlight of the trip. I hope to visit Basque country again and would not hesitate to book with Basque Lands Way.

Local specialist: Alfonso Nuñez
Alfonso
Alfonso Nuñez
Local specialist in San Sebastian - Spain | Replied on May 03, 2019

Hi Krystal.
Ivan, me, or other members of our Basquelands Way team, will be really happy having you travelling with us again in a future. Meanwhile, enjoy wherever you go!
Warm regards.
Alfonso

Norwegian Fjords
Norway | Apr 18 - Apr 26, 2019

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Bharat M.
Los Angeles, CA | Reviewed on Apr 30, 2019
Let me start by saying this was by far one of the most amazing trips I’ve had. KimKim is an excellent place for customizable tours and for those looking to travel independently with just hotels and transportation pre-booked. I was in Norway for 8 days in April and Ingrid helped me plan and organize my stay, and accommodated several itinerary changes from my side 😊. She gave me multiple suggestions for hiking and sightseeing (including maps and distances) in the cities I visited. The whole... Read more

Let me start by saying this was by far one of the most amazing trips I’ve had. KimKim is an excellent place for customizable tours and for those looking to travel independently with just hotels and transportation pre-booked. I was in Norway for 8 days in April and Ingrid helped me plan and organize my stay, and accommodated several itinerary changes from my side 😊. She gave me multiple suggestions for hiking and sightseeing (including maps and distances) in the cities I visited. The whole booking process was extremely easy, and Ingrid was reachable at all times and very responsive.
Norway is an incredible destination, and I was extremely fortunate the weather was perfect throughout my stay. The fjords, mountains and just the landscapes in general are absolutely breathtaking! There was also far fewer tourists around this time of year! I visited Oslo, Bergen, Stavanger and Tromso, and every city was unique and picturesque in its own way with a lot to offer. The Pulpit rock hike was definitely the highlight of my trip - relatively easy to do and very rewarding. Ingrid also arranged local tour guides for me in Oslo (Stig) and Bergen (John) who were both extremely knowledgeable and helpful!
Needless to say, I had a great time in Norway and definitely recommend KimKim for travel planning. Many many thank you to Ingrid, Stig, John and Andre who made my stay very memorable!

Local specialist: Ingrid Thornes
Ingrid
Ingrid Thornes
Local specialist in Norway | Replied on May 02, 2019

Thank you so so much for taking the time to write such a lovely review, Bharat! I am so happy to hear you had such a great time!

I will you all the best and Stig, John and Andrè all say hi! They had a great time with you.

All the very best!
Ingrid

Morocco
Morocco | Apr 14 - Apr 23, 2019

Wayne
Wayne P.
Womelsdorf, PA | Reviewed on Apr 30, 2019
I must say we had a wonderful trip. Yassine made sure that we were scheduled to do and see everything that we wanted to. All our guides were great. Well-informed with good English. Particularly good was Hakim, our guide in Fez. Knowledgeable, with a great sense of humor. He was helpful in finding quality places to shop, but allowed us to be in charge of what we were interested in looking for. Our driver, Nabil, was always cheerful and helpful. Having a driver really helped us to visit the... Read more

I must say we had a wonderful trip. Yassine made sure that we were scheduled to do and see everything that we wanted to. All our guides were great. Well-informed with good English. Particularly good was Hakim, our guide in Fez. Knowledgeable, with a great sense of humor. He was helpful in finding quality places to shop, but allowed us to be in charge of what we were interested in looking for. Our driver, Nabil, was always cheerful and helpful. Having a driver really helped us to visit the maximum number of places, with the minimum amount of stress. We also had a good balance of leisure time to educational time. If you are considering a trip to Morocco, don't miss out on camping with the Bedouins, and the camel ride into camp. The scenery is amazing. Your friends will all be jealous. I have only 1 suggestion: it seems that all of the riads that we stayed in put us on the 3rd floor. I'm not sure why. The problem is that I have knee issues. They are not TOO bad, but the steps in Morocco seem to be higher than the steps elsewhere. The first riad in Fez, I had to climb the steps on my hands and knees. (not too dignified) Luckily, they moved us for the second night. So I suggest asking your clients about knee issues, and booking rooms accordingly. BTW, every riad we stayed at was photograph worthy. Good job!!!! Eileen & Wayne & Eileen


Wayne

Local specialist: Yassine Echcherki
Yassine
Yassine Echcherki
Local specialist in Morocco | Replied on May 08, 2019
Hello Wayne & Eileen Thank you for your review! It’s detailed reviews like yours that help us celebrate our wins and continue to improve where needed. I’m so happy to hear that you enjoyed your trip, and that having a driver made you’re your time in Morocco relaxing. That is one of the biggest advantages of having a private driver, and we are very lucky to have such a great driver as Nabil. That is so good to hear that you enjoyed your time in the Sahara Desert! Also, thank you for your... Read more

Hello Wayne & Eileen

Thank you for your review! It’s detailed reviews like yours that help us celebrate our wins and continue to improve where needed. I’m so happy to hear that you enjoyed your trip, and that having a driver made you’re your time in Morocco relaxing. That is one of the biggest advantages of having a private driver, and we are very lucky to have such a great driver as Nabil. That is so good to hear that you enjoyed your time in the Sahara Desert! Also, thank you for your feedback on Hakim. I am happy to hear that he guided you in the medina but did not take control of your shopping experience.

I must apologize about the riads. I am curious as to why you were scheduled on the top floor of every one of them. I will follow up to see how this happened. I am however happy that Dar Roumana was able to accommodate.

Again, I appreciate your thoughtful words and feedback. If you are ever in the market to travel to Morocco again, please don’t hesitate to reach out to me. I would be more than thrilled to plan your next trip with you again. Take care.

Warm Regards,
Yassine

Jordan
Jordan | Apr 18 - Apr 27, 2019

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Brianna O.
Myanmar | Reviewed on Apr 30, 2019
Overall, the trip was great despite a few major hiccups in communication among the agency and the driver. There was a bit of a discrepancy in terms of what we would consider 5-star hotels and what Jordan considers 5-star, as we got got a few noisy, hot rooms without some of the amenities. We were told there would be no problems going to Israel for the day during our time, but it was actually a very big problem and we spend most of the day stressed and in immigration because of mistakes in... Read more

Overall, the trip was great despite a few major hiccups in communication among the agency and the driver. There was a bit of a discrepancy in terms of what we would consider 5-star hotels and what Jordan considers 5-star, as we got got a few noisy, hot rooms without some of the amenities. We were told there would be no problems going to Israel for the day during our time, but it was actually a very big problem and we spend most of the day stressed and in immigration because of mistakes in paper work that Why Jordan didn’t seem to be familiar with. I would also recommend skipping the dinner inclusion option, as they were all buffets of cold/mediocre food even in the 5-stars. The country, guides and driver, and the overall itinerary was great! I would do it again. Just don’t expect ALL you pay for and expect to contact the agency with concerns on your trip.

Local specialist: Ahmad Fararjeh
Ahmad
Ahmad Fararjeh
Local specialist in Jordan | Replied on May 04, 2019

Hi Brianna,
Thank you very much for traveling with us and your detailed feedback is highly appreciated.
We apologize for any inconvenience. That's certainly not the kind of experience we want our guests to have. We strive for excellency and your holiday should be as you expected.
And we take your comments very seriously and have discussed with the team aiming to improve our future services and to choose best drivers and services.

Nevertheless, thanks again for experiencing Jordan with us. We will be more than happy to host you again in the future.

Happy travels! Tamara

Costa Rica - 7 - 10 Days
Costa Rica | Apr 18 - Apr 26, 2019

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Leena M.
San Jose, CA | Reviewed on Apr 30, 2019

We had one of the best trips. Hotels were all great and activities were perfect. Transportation was all planned very well and on time. Overall, we are very happy with our first Kimkim experience and will be using Kimkim for our future travels. Thank you very much.

Local specialist: Carlos Rodriguez
Carlos
Carlos Rodriguez
Local specialist in San Jose, Costa Rica | Replied on May 02, 2019

Hello, Leena from Costa Rica, thank you for your positive comments about my trip plan prepared for you, as you know we will be more than glad to receive you in the future or just referred visitors form you as well, I hope you can visit us in the future again.
Cheers!
Pura Vida!

Raja ampat?
Indonesia | Apr 20 - Apr 26, 2019

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Blair M.
San Francisco, CA | Reviewed on Apr 30, 2019

Like previous trips, everything was great and handled expertly by our KimKim team (Nadia). Everything went according to plan and all recommendations were spot on and excellent. Nadia event went the extra mile for us in helping get a stranded bag to us at the airport during a tight connection. I would recommend KimKim to anyone who wants the help of a travel expert and all details taken care of. Great product!!

Blair

Local specialist: Nadia Wiharja
Nadia
Nadia Wiharja
Local specialist in Jakarta | Replied on May 03, 2019

Hi Blair,
I hope you are well!
Thank you very much for your kindest towards the review for us and thank you for trusting us with your journey to Raja Ampat.
It was our pleasure to design this journey for you and Stephanie.

Hope to see you soon again in Wonderful Indonesia!
Have a great day!

Nadia

Costa Rica Family Vacation - 6-Day Itinerary
Costa Rica | Apr 12 - Apr 21, 2019

J
Joao M.
Warren Township, NJ | Reviewed on Apr 29, 2019
Adriana has been always of great support, before the trip. During the trip, however, she was mostly absent (perhaps due to the holiday season?). During the trip, and on Adriana's absence, we got reactions via whatsapp from another member of the team (also called Adriana), who was, first, unaware of our location (we always had planned to go to Montezuma, and then take the ferry to Puntarenas; she left me me a voice message saying DO NOT take the ferry... to then say 'oh, I didn't know you... Read more

Adriana has been always of great support, before the trip. During the trip, however, she was mostly absent (perhaps due to the holiday season?).

During the trip, and on Adriana's absence, we got reactions via whatsapp from another member of the team (also called Adriana), who was, first, unaware of our location (we always had planned to go to Montezuma, and then take the ferry to Puntarenas; she left me me a voice message saying DO NOT take the ferry... to then say 'oh, I didn't know you were in Montezuma, in which case you must take the ferry'); and, then, on the last day, just before heading back to the airport, told me I should take the car to the car rental agency instead of leaving it in the airport (as per the information in the voucher). I didn't have a problem with leaving the car there but I do have a problem with a travel agency associate telling me I should be the one calling the car rental and wait for them to answer back! So much for the value of hiring a travel agency...

On the catamaran trip, we got charged 1 extra child because the tour operator only had 3 children on the record (and I said multiple times it was always 4 children). I didn't complain, because Adriana went far and beyond to ensure we had a surprise birthday cake on board - and for that I'm very grateful, as my friend was not expecting that and felt very happy. Thank you.

Next time: if you have clients heading to the Santa Tereza / Montezuma area by car with kids, you should make sure they understand the roads pretty much everyone are gravel (not pavement), and there's only 1 gas station in the entire area.

Local specialist: Adriana Prado
Adriana
Adriana Prado
Local specialist in San Jose, Costa Rica | Replied on May 02, 2019
Hello Joao,
Thank you very much for all your feedback. I heard from Adriana J. that she misunderstood your location at the phone. The Santa Teresa and Montezuma part of your trip was arranged on your own and that is the reason why it was not shown on Adriana's reports. We took immediate action to correct this in our reservations system. Regarding the car drop off, Adriana J. provided you with an audio that included the exact location of the car rental office by the Airport, so that you could...
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Hello Joao,
Thank you very much for all your feedback. I heard from Adriana J. that she misunderstood your location at the phone. The Santa Teresa and Montezuma part of your trip was arranged on your own and that is the reason why it was not shown on Adriana's reports. We took immediate action to correct this in our reservations system. Regarding the car drop off, Adriana J. provided you with an audio that included the exact location of the car rental office by the Airport, so that you could enter it yourself correctly in your navigation app. We also took action on this since last week so that all vouchers show drop off locations instead of just the main Airport terminal.
I will immediately communicate with the catamaran company in order to find out what happened and will get back to you shortly.
Best regards,
Adriana Prado

Family Travel in Colombia: 3 Options for a 10-Day Trip
Colombia | Apr 7 - Apr 21, 2019

Heike
Heike A.
United Kingdom | Reviewed on Apr 29, 2019
What a brilliant trip. Jess did an amazing job planning it all. I don’t think we would have managed to do so many things without her support. Laura was our contact whilst travelling, it felt like having a local friend, someone watching out for you. Hotels were lovely, all small charming boutique places. Thinking back, my daughter and I really find hard to decide what we liked best because every adventure was unique and special. Definitely, go to Barichara, such a beautiful and tranquil place,... Read more

What a brilliant trip. Jess did an amazing job planning it all. I don’t think we would have managed to do so many things without her support. Laura was our contact whilst travelling, it felt like having a local friend, someone watching out for you. Hotels were lovely, all small charming boutique places. Thinking back, my daughter and I really find hard to decide what we liked best because every adventure was unique and special. Definitely, go to Barichara, such a beautiful and tranquil place, on in the way there don’t miss to visit Las Gachas close Guadalupe, we had so much fun swimming in the river pools. Cartagena is my favourite place, if I’d plan the trip again, I’d spend more time there. My daughter liked floating down Palomino river best. Overall a great trip, lots of fond memories. Thank you Jess & Laura.

Local specialist: Jess Weiss
Jess
Jess Weiss
Local specialist in Cali, Colombia | Replied on May 01, 2019

Dear Heike,
I'm so glad you had such a brilliant trip. It's lovely to hear that travellers enjoy their time in Colombia so much. And I'm really pleased Laura looked after you so well while you were travelling. I agree with you that Cartagena is wonderful but I do also think floating down the river is not to be missed! Thank you very much for your review. We would welcome you back to Colombia with open arms! All the best, Jess

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