Kimkim Trip Reviews

This is our second time using KimKim to plan a big international trip for a couple or small group. We appreciate the individualized care and service given right from the start by agents online. It is easy to customize your itinerary based on budget, activities, and timing. During the course of this trip, we encountered a third party guide who did not meet our expectations in the service or interactions provided. When we provided feedback about this experience, our KimKim agent was quick to respond and help to make changes so that the remainder of our trip was not negatively impacted. We appreciated the time and effort this took. The rest of our trip, activities, and guides were superb, allowing us to enjoy the wonder and beauty of the Galapagos while feeling truly listened to and taken care of. We continue to hold KimKim in high regard and would use their services again in the future to help in planning a memorable trip.

Overall, this was a unique and interesting trip. Starting with a food tour in Santiago which ended with a picnic overlooking the city. Wine tasting in Maipo Valley was nice. Pickups and transfers went smoothly except for one mistake with the wine tasting time. On to Atacama with a nice tour. Hit or miss on the star gazing however the cancellation worked in our favor since none of the tour organizers considered getting the Bolivian visa in advance. It was stressful when they attempted to reach us at 10pm the night before we were supposed to depart for Bolivia and Uyuni. Well past midnight we were collecting documents, taking pictures, and filling out forms. Ultimately, it all worked out at the border however the stress was not necessary and could have been avoided with some attention to details. Trip to Bolivia and the salt flats we great with a great guide and beautiful scenery. For someone looking to make it to the driest desert and see the unique salt flats we would recommend the trip. Kim Kim just needs to iron out details ahead of time and work on communication with the several layers of travel agencies involved in multiple countries and cities.

I cannot recommend Yuliana enough! From the very first email exchange to the final details of our trip, she was an absolute pleasure to work with. She took the time to understand exactly what my partner and I were looking for—a perfect balance of adventure, cultural exploration, and a relaxing beach day—and she delivered beyond our expectations.

Yuliana was incredibly responsive, always quick to answer our questions and provide thoughtful suggestions. She crafted an itinerary that suited our budget without sacrificing quality, and every hotel she recommended was fantastic. Thanks to her expertise, our trip to Costa Rica was seamless, stress-free, and absolutely unforgettable.

Every moment felt perfectly curated, from thrilling activities to immersive cultural experiences, and just the right amount of downtime. I truly loved every minute of it! If you're looking for a travel agent who listens, personalizes, and ensures an amazing experience, Yuliana is the one. I will absolutely be reaching out to her for future trips! 🌟🌎✈️

Activity Reviews

Catamaran Adventure with Snorkeling

Manuel Antonio

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Zip Lining & Visit to La Fortuna Waterfall

Arenal/La Fortuna

Quality of Experience

Guides, Drivers and Staff

Transport

Coffee, Chocolate and Sugar Cane Farm Tour

Arenal/La Fortuna

Quality of Experience

Guides, Drivers and Staff

Transport

would do again, Paola was very informative and made the trip easy

Hotel Reviews

Lava House Galapagos

Puerto Ayora

this was a beautiful place clean great breakfast and staff were amazing

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Cally Galapagos

Puerto Villamil

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Casa de Nelly

Puerto Baquerizo Moreno

not the best

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Ibis Styles El Malecón

Guayaquil

excellent service and room perfect great restaurants near by and boardwalk

Authenticity & Character

Location

location was perfect

Staff

Cleanliness & Comfort

Activity Review

Galapaguera Tortoise Reserve

Galapagos Islands

Lacey was amazing! So communicative and there when we had questions or had minor hiccups on our trip! We can’t thank her enough for all her help planning our dream honeymoon!

I recently had the pleasure of working with Hoa, our trip planner for our first journey to Thailand, and I cannot recommend her highly enough! From the very beginning, Hoa was incredibly flexible and accommodating, taking our preferences and interests into account while crafting an itinerary that truly felt personalized.

She went above and beyond to ensure we had a unique experience, introducing us to local favorites that we would never have found on our own. Her attention to detail made our trip seamless.

Thank you, Hoa, for making our trip unforgettable and for being such a fantastic guide throughout the planning process. We can’t wait for our next adventure, and returning Thailand.

Also Anne on our food tour was great. Aswell as the drivers.

Hotel Review

Veranda Resort Pattaya - MGallery

Authenticity & Character

Location

Outside the city with great sunset and beach views for a quick trip

Staff

Cleanliness & Comfort

Activity Reviews

Night Street Food Tour After Dark by Tuk Tuk

Bangkok

One of the best tour guides. Loved Anne jist knowledgeable

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Tingly Thai Cooking School - Morning joining class

Bangkok

This was much better than expected. Loved going to the market and learning about the food and culture. Our guide was amazing and kept it very fun

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Unforgettable trip to Nepal, Kathmandu and a 3 day trek with astonishing views of Annapurna South. I highly appreciate and recommend Sangita to organize a trip in Nepal. Her capacity to manage every detail, full time availability and flexibility to adapt to one's specific demands made this family trip perfect. Thanks for your support Sangita! Warm regards also to Ishta, from whom we got to learn about the historically rich Kathmandu and Mitra, best treking guide possible!
Hope to see you all again
Vicente and family

Our guide Kencho Tshering was excellent. Very good knowledge and saw to all our needs.
Our driver was very good too.
Our first hotel in Thimphu was very cold and uncomfortable. The other 2 hotels were nice.

We were so amazed at the level of service from Camilla and the Kim Kim team! Traveling outside of the country can be very stressful
But the Kim Kim team was with us every step of the way. Every driver was on time and every guide that was provided was amazing! We will definitely use Kim Kim again ! Thank you so much!

Our Morocco trip was amazing. Nihad planned a fantastic itinerary incorporating lots of places and events that matched the type of travel we requested. I really liked how flexible it was to customize the trip to exactly what we wanted.

Our guide and driver Hicham was so helpful and organized. We appreciated having him help us not get lost in the souks. We also felt very safe with him driving in the sometimes chaotic cities as well as mountain roads.

Being able to experience both the city and countryside gave us a great overview of the beauty and diversity of Morocco and its people.

Our favourite days were cooking with a local family, riding camels and camping in the Sahara. We also really enjoyed meeting the different artisans like weavers, potters, artists and carpet makers.

All the Riyads and Palaces we stayed at were fantastic.

We will definitely return to Morocco and stay longer next time.

We’re so glad we found this travel company, it made the whole trip very easy and relaxing.

Our sincere thanks to everyone involved for making my 60th birthday so special.

Hotel Reviews

Lina Ryad & Spa

Chefchaouen

Great location in the centre of everything. Great rooftop view of the city.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Riad Madu Premium Camp

Merzouga

This is the only way I’d want to camp. Such comfortable beds, cosy and warm and the shower was excellent, we really didn’t expect that. Watching the stars at night and listening to the drummers was so fun. Arriving to the camp by camel was a highlight of our trip.

Authenticity & Character

Location

Easy to see the sunrise in the mornings.

Staff

Cleanliness & Comfort

Kasbah Tiziri

Kelaat Mgouna

What a unique place. The owner is an absolute treasure and has amazing stories. She makes you feel like you’re old friends coming to visit. The hotel is a beautiful renovation and food was great.

Authenticity & Character

Such a unique place. You feel like you’ve gone back in time.

Location

Great location to explore the local area.

Staff

Such a lovely lady who has really embraced life in Morocco. It was so interesting to talk to her.

Cleanliness & Comfort

Very clean and comfortable 4 poster beds.

Palais Tara & Spa

Marrakech

From the peppermint tea and cookies at arrival to the beautiful rooms we really liked this place. Great location right on the edges of the souk.

Authenticity & Character

Location

Close to everything.

Staff

Cleanliness & Comfort

Palais Faraj Suites & Spa

Fès

Everyone was so friendly and kind, especially Fatima on reception and the staff at breakfast. Because it was my birthday they gave me a rose at breakfast and even delivered a cake to my room including a birthday serenade. They really know how to make you feel special. I would return to this hotel again and again.

Authenticity & Character

Stunning beautiful hotel. So many details of mosaics and tile work everywhere. Small touches like the tiny library was lovely.

Location

Walking distance to the souk. Excellent views of the whole city from the patios.

Staff

Very kind, friendly and helpful. Also very professional. Nothing is too much trouble.

Cleanliness & Comfort

Very comfortable beds and large rooms.

Activity Review

Guided Tour of Marrakech

Marrakesh

Marrakesh was our first city so having a guide really helped us get used to the city and understand the Houston’s culture, and as we’re only there for a short time was saw a lot.

Quality of Experience

Guides, Drivers and Staff

Hicham was a great guide and knows the city really well.

Transport

comfortable vehicle with lots of space.

Fun times in Costa Rica. We covered a lot of ground in a eeek and everything was well laid out.
Everyday was a new adventure. Costa Rica is beautiful and the people are extremely friendly

We spend a week and a half in Australia (Sydney, Port Douglas, and Melbourne) and everything was great. Our local specialist Vicky did a fantastic job. Our hotels were excellent. In one case, she reached out to us to let us know that the hotel we had originally booked was undergoing some construction and she suggested that we move. Her proactive work was much appreciated. Vicky also arranged city tours, a barrier reef excursion, a tour of the rainforest, and wine and nature tours for us. The vendors she chose were all great. Basically, everything went seamlessly and we had a great time. I would highly recommend Vicky for planning an Australia trip.

Activity Reviews

Sunset and Sparkle Sydney Harbour Cruise

Sydney

This was a nice way to see the city from the water. Very relaxing on a nice night. It is not a must do, but it was a cool way to see the city and the harbor.

Quality of Experience

Blue Mountains Full Day - Private Tour

Sydney

We had a nice drive out to the blue mountains. There are some amazing views, but I am not sure that they were worth the time it took to get out there.

Quality of Experience

Guides, Drivers and Staff

Our driver was very nice, but she did not provide a lot of information. We had much better luck on that front on our other tours in Australia.

Transport

Yarra Valley Winery Private Car Tour

Melbourne

We visited four wineries. We also asked to visit a dairy farm and the tour company made that happen (it was nice to have a cheese break from the wine). We finished with a visit to the chocolate factory. It was a great trip.

Quality of Experience

Food

Lunch at the Rochon winery was excellent

Guides, Drivers and Staff

Russell, our guide, was terrific, and as noted, he added the dairy farm visit at our request.

Transport

Phillip Island Private Experience

Melbourne

We saw the penguin parade, as well as the Koala habitat and pyramid rock. Our guide, Adam, did a great job taking us to the right places and spotting the local wildlife.

Quality of Experience

Guides, Drivers and Staff

Transport

Full-Day Great Barrier Reef & Coral Cays Boat Tour

Port Douglas

The reef speaks for itself, but the crew on the boat was amazing. They really looked out for everyone and made the trip special. One of the best snorkeling experiences we've had.

Quality of Experience

Guides, Drivers and Staff

Daintree Rainforest,Cape Tribulation,Mossman Gorge -PRIVATE TOUR from Port Douglas

Port Douglas

Terrific trip with great guide. The nature beauty of the landscape was amazing. And our guide Chris did a fantastic job.

Quality of Experience

Guides, Drivers and Staff

Transport

Wildlife Habitat - YOUR Wildlife Habitat Tour (Private)

Port Douglas

What a tremendous experience. We learned a lot, and the direct encounters with the animals exceeded our expectations. Importantly, these interactions were managed in a way that put the animals health and safety first.

Quality of Experience

Guides, Drivers and Staff

Enrique did a great job

I was happy to see the ancient sites and nature in Vietnam. I also enjoyed the regional meals provided by the cooking class

Travel for 5 people to Tokyo and Kyoto. We love both places!

Best parts of the trip were:
Hotel Accommodations & Car Service: Excellent!
- Blossom Hibaya in Tokyo
- Hotel Higashiyama in Kyoto
- Car Service from and to airport, and to Disney: excellent drivers. On time and friendly.

Best Venues: Would recommend!
- TeamLab Borderless n Tokyo
- Tokyo Disney
- Nintendo Museum in Kyoto

Self guided tours of Temples - would have been better with knowledgable tour guide to help educate & appreciate it.
Self guided tour of Kyoto Shrine: 3 mile walk was too long. Tori gates are beautiful. . Guide would be helpful.

Guided food tours: Interesting. Knowledgable tour guides. Probably only needed to do one.

Travel supplies:
-Bullet train tickets and directions - well done
-Tokyo metro tickets and directions - missing one ticket for 5th person. Directions were helpful.
-eSims not used. Not needed. Returned in envelopes provided. Mailed from hotel on last day.

Restaurant suggestions: very helpful
Shopping information: very helpful

Venues that needed additional info or cautions:
- Kyoto Tour Guide Max was wonderful! Highly recommend him.
-Travel to/around Bamboo forest - slippery, uneven rock steps. Caution for older or disabled travelers
-Bamboo forest itself was beautiful!
- Iwatayama Monkey Park - steep, uneven, slippery climb up a mountain. Caution elderly or disabled travelers.

Art museums; Multiple museums. In Tokyo and Kyoto. Variable size, content and interest.

General issues:
- Payment for 5th person at Blossom Hibaya in March missed. Direct payment made to hotel. Reimbursement coming.
- Nintendo Museum ticket errors (wrong name listed). Delay at gate as name had to be changed to match ID.
- Thank you for Shellfish Allergy info translated into Japanese for restaurants.

Our trip was fabulous. The planning was fast and efficient and the execution of the plan was almost flawless (perfection is boring so this is a good thing). We had wonderful drivers and guides. Our experiences were very well thought out, fun and educational. We learned a great deal about the people and culture of different parts of Colombia.

Michael and his team were available and responsive when we had questions and/or concerns that needed to be addressed. Usually, I do the majority of planning and logistics for myself and anyone that I travel with. It usually turns out well, but it is a lot of work. This is my first time using a service like this and I am now spoiled by having the professionals do it for me. I highly recommend KimKim and Michael and his team.

Activity Reviews

Walking Tour & Street Food

Cartagena

Great tour of the city with a fun and knowledgeable guide. Eddie brought the walled city to life for us and tried to educate us about the wonderful street food. Unfortunately, both of us were off of food at the moment so could not partake in too much of it.

Quality of Experience

Guides, Drivers and Staff

Transport

Market Visit & Cooking Class

Cartagena

The market was a bit rough (took off one star for that-but my travel companion LOVED the market part) but Gloria (our chef) was no nonsense and knew exactly what she wanted and helped us to select wonderful ingredients with which she helped us make a feast. The food she taught us to prepare was one of the best meals of the trip.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Sunset Drum & Dance Safari at the Beach of La Boquilla

Colombia

It was just us on the evening we attended so we had a private experience at the beach. The beautiful young people taught us how to use three different drums and to dance. They were fabulous. A great experience for sure.

Quality of Experience

Guides, Drivers and Staff

Transport

Hike Tayrona National Park

Tayrona National Park

This was a full day of hiking with a wonderful beach and dip in the sea in the middle. We saw sloths and howler monkeys and capuchin monkeys and snakes (non poisonous) and birds of all sorts. Our guide was very knowledgeable and fun. Eating at the beachside restaurant was lovely and the food was delicious!

Quality of Experience

Guides, Drivers and Staff

Transport

Rosario Islands Day Trip

Cartagena

My travel companion and I are not great at just sitting on a beach and relaxing. We did kayak for a while, but it just was not to our taste. We were ready to leave about two hours before the boat was ready to take us back. If you can relax, this would be a great experience.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Fruits of Colombia Food Tour

Bogotá

This is a must do when in Bogota. We tasted so many amazing fruits and learned so much from our guide. There are 433 types of fruit in Colombia and even through we only tried 20 or so, we learned how important diversity is to the overall health and sustainability of our food. After this tour, my travel companion and I said that we would have been completely satisfied with the trip if it had to end right then. It would have been worth the time and effort to get there to experience just this.

Quality of Experience

Guides, Drivers and Staff

Transport

Traditional Dinner - Top Chef Private Dining

Bogotá

Maria arranged for a wonderful dinner in her home. The chef and her team allowed us to try our first Colombian food and we loved it. We also had a great educational discussion with Maria about sustainability and her company's mission to educate travelers about it.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Our guide, Patriska, was just wonderful. She was so informative, and knowledgeable , we all loved her. She made sure that all our activities were on schedule and she checked out extra activities that we wanted to do. The drivers were great drivers and it was nice to speak with Raj about all the details of our trip.
I would highly recommend KimKim to my friends for their future trips.
Thank you for making this an amazing trip!!

All the guides and drivers were very prompt in meeting us at the airports and hotels. I never worried that we would be on our own, and they took great care of us. My favorite experience was riding on a scooter in Ho Chi Minh City on a food tour. I never thought I would get to do that! The most beautiful city, for me, was Hoi An. We had a wonderful time bike riding in the countryside with our guide, Long, All in all, a most memorable trip to a beautiful and complicated country.

Mint was always incredibly responsive; I wondered if she worked 24/7! She suggested a great itinerary to begin with and then quickly addressed/adjusted to our wants.

Hotel Review

Oceanfront Beach Resort

Phuket

We enjoyed everything about this hotel except the location. The room was wonderful as was the service, the pools, the breakfast. Regarding the location, it’s about 1.4 km to the bleach and the action of Patong, a nice walk except that the road is very busy and there are stretches with no sidewalk. Consequently we ended up eating at the hotel restaurant 2 nights. The food was good but we would have liked more options.

Authenticity & Character

Location

See comments above

Staff

Cleanliness & Comfort

Activity Reviews

John Gray's - Hong by Starlight

Phuket

One of the highlights of our 6 week trip to SE Asia. A slower, but much smoother ride out to the islands. The ride around James Bond island was probably sufficient; didn’t need to actually stop. Then the best part: the trips through the sea caves by inflatable kayaks piloted by a crew member to the various hidden lagoons! What an experience! Then to have an entire beach to just our boat (~25 people) was fun. Lastly the dinner and Loy Kratong prep and ceremony was special.

Traditional Thai Cooking Class with Market Tour!

Phuket

Wow, that was a lot of fun! Jim made it an educational and fun experience right from the start, with the visit to the market. He really focused on the ingredients and what each brought to the four dishes that we prepared. Once at the school, everything went like a well oiled machine as we prepared the various ingredients, then cooked and ate our delicious meal. We had attended another cooking class in north Thailand on another tour; this was more fun and we really liked that we got detailed recipes should we want to try and replicate at home.

A visit to Elephant Jungle Sanctuary in Phuket

Phuket

Really enjoyed this, more than we expected. Going in we were concerned about the ethics of these elephant preserves, but once we learned that all the elephants are “rescues” from lives of hard labor and unable to be returned to the wild, and we saw how they are treated, we relaxed and enjoyed the interaction with these incredible creatures and learning more about them and the Preserve.

Phi Phi island, Bamboo Island, Pi Leh lagoon & Maya bay by speedboat

Phuket

The islands are beautiful. The downside is the long run by speedboat which was pretty bumpy and the number of people also visiting. The first stop (Maya Bay) in particular was just dense with people. We spent more time in line getting back to the boat than we did at the Bay.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

This was an amazing trip. Having everything so well planned out and all of our guides made this experience truly amazing. Even when we did have an issue with a train ticket not being sent, our agents were able get it sorted out quickly to make our train and its really made what could have been a bad situation horrible. It was great having someone we could constantly ask questions too throughout our trip and took so much of the stress that would have come with planning a trip like this stress free.

Hoa was caring and very helpful support all the time. Her planning was perfect.
Of all the guides we met Rodjana was outstanding. I believe she was hired by Exotic Voyages.

Hotel Review

Our Jungle Camp - Eco Resort

Tambon Klongsok, Ampur Panom, Suratthani

Our stay at the Jungle Camp was overall pleasant. The accommodation matched the natural setting of the National Park, and while we didn't expect luxury, it was comfortable. The only downside was that the local guides organized for us by the hotel didn't speak English, which was a bit of a barrier, especially when noticing that other groups had guides fluent in English. Still, it was a minor glitch in an otherwise good experience.

Activity Reviews

Golden Triangle - Chiang Rai Sightseeing & Art

Chiang Rai

The Golden Triangle – Chiang Rai Sightseeing & Art tour was good. The guide was knowledgeable, and the tales of history and stories about the Golden Triangle were fascinating. Even though there's nothing spectacular to physically see, the stories made it worthwhile.

Railway Market & Floating Market

Bangkok

The Railway Market & Floating Market tour was good despite being crowded. The bustling markets are a must-see, and even though the crowds can be overwhelming, the experience is worth it.

Night Street Food Tour After Dark by Tuk Tuk

Bangkok

The Night Street Food Tour After Dark by Tuk Tuk was perfect. We had a fantastic guide named Rodjana, who made the experience enjoyable. She was perhaps the best guide we had in Thailand, making the tour a highlight of our trip.