Kimkim Trip Reviews

4.8
Based on 20,109 ratings
Read 20,109 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Faissal and Morocco...an amazing pair
Morocco | Sep 29 - Oct 6, 2025

Tony
Tony F.
Concord, MO | Reviewed on Oct 07, 2025
Our trip to Morocco was beyond anything we could have expected. The people, culture, food and shopping were all amazing. Ali and Siad were both excellent to work with, but the highlight of our trip was our driver Faissal. Faissal went above and beyond in all ways to make sure we were happy, well taken care of and had the best trip we could. Faissal is professional, knowledgeable, accommodating, friendly, very concerned with your wellbeing and happiness on the trip and of course a great... Read more

Our trip to Morocco was beyond anything we could have expected. The people, culture, food and shopping were all amazing. Ali and Siad were both excellent to work with, but the highlight of our trip was our driver Faissal. Faissal went above and beyond in all ways to make sure we were happy, well taken care of and had the best trip we could. Faissal is professional, knowledgeable, accommodating, friendly, very concerned with your wellbeing and happiness on the trip and of course a great bargainer when it comes to shopping. He made restaurant recommendations, adjusted the trip (sometimes at the last minute) to make sure we saw the best of Morroco, made sure we saw the best sites and shopping and made sure we always got the best price.

Our guides were all excellent as well. Mohamed gave us a once in a lifetime food tour in the old Medina of Marrakech.

Adbu was very informative during our tour of Marrakech and took us to some amazing shops where Faissal of course got us the best deals.

Sharif was one of the best guides I have ever had in all my travels. He was incredibly knowledgeable about Fez, extremely patient with our shopping (with Faissal for bargaining!), has excellent English and provided us with a world class day in Fez.

Faissal made last minute arrangements for Abdul to show us Meknes. Thank you Faissal! Adbul's knowledge was only matched by his energy. He gave us a great tour of the mausoleum and market of Meknes.

Fatima is a world class guide for sure. Having grown up in Chefchaouen, she showed us all the points of interest and explained the history of the city in near perfect English.

Faissal came through again with a last minute tour of Akchour and the Ponte de Dieu with Omar. Omar has been hiking that area for years and it was a great way to break up our drive from Chefchaouen to Tangiers.

Again, we had an absolutely unbelievable trip to Morocco and could not have asked for a better driver than Faissal. He truly made our trip one we will remember forever!

Hotel Reviews
Riad Le Pèlerin
Marrakech

Our stay at Riad Le Pèlerin in Marrakesh was an unforgettable experience. The staff was incredibly helpful, ensuring we knew how to get around and checking in on us. The rooms were nicely appointed, and staying in a riad was a unique and wonderful way to explore Moroccan culture. Definitely recommend experiencing a riad at least once!

Riad Braya
Fes Medina

Riad Braya in Fes was quite lovely, and the breakfast was amazing, but there was a bit of confusion around meals as our guide informed us we could have dinner there, only to find out no food service was available in the evening. It was also advised to stay close to the riad at night, which made going out for dinner tricky. Despite these minor issues, it was otherwise a great place to stay.

Taj Chefchoaune Luxury Hotel and Spa
Chefchaoun

Very nice hotel in Chefchoaune. Excellent location overlooking the medina. Helpful, friendly staff, nice rooms and a very nice roof top bar and restaurant.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
A Scenic Day Trip Journey to Aït Benhaddou
A Scenic Day Trip Journey to Aït Benhaddou
Morocco

The Scenic Day Trip Journey to Aït Benhaddou was absolutely stellar. The views, history, and opportunity to explore up close and climb to the tower were marvelous. It's a must-see for anyone visiting Morocco!

Marrakech Evening Food Tour
Marrakech Evening Food Tour
Marrakesh

This is a once in a lifetime experience. You can taste some of the most amazing foods from sweets, to hearty tangia, to fresh juices and more. Do not miss this excursion!

Quality of Experience
Food
Guides, Drivers and Staff
Mohamed is an excellent guide!
Transport
Local specialist: Ali Moujane
Ali
Ali Moujane
Local specialist in Atlas Mountains | Replied on Oct 16, 2025
Hi Tony, Thank you so much for taking the time to share such a detailed review of your journey through Morocco. We’re glad to hear that your trip exceeded expectations and that you enjoyed the people, culture, food, and shopping along the way. We’re especially grateful for your kind words about Faissal, he truly embodies the spirit of Moroccan hospitality, and we’re so glad his professionalism, knowledge, and care made your trip so memorable. It’s wonderful to know that our guides, ... Read more

Hi Tony,

Thank you so much for taking the time to share such a detailed review of your journey through Morocco. We’re glad to hear that your trip exceeded expectations and that you enjoyed the people, culture, food, and shopping along the way.

We’re especially grateful for your kind words about Faissal, he truly embodies the spirit of Moroccan hospitality, and we’re so glad his professionalism, knowledge, and care made your trip so memorable. It’s wonderful to know that our guides, Mohamed, Abdu, Sharif, Fatima, and Omar, were able to enrich your experience with their expertise and passion for their cities.

We hope Morocco continues to hold a special place in your heart, and we would be honored to welcome you back whenever you wish to explore more of our beautiful country.

Warm regards,
Ali

Amazing trip to Greece
Greece | Sep 18 - Oct 1, 2025

Erin
Erin D.
Kansas City, MO | Reviewed on Oct 07, 2025
Our trip to Greece was amazing. I would not have changed a thing. Aggekili did a fabulous job of listening to what we liked and wanted to do and planned the perfect trip. Before the trip she kept us updated and tweaked any changes we wanted to make. During the trip she kept us informed, checked in on how things were, and helped us as needed. We loved every hotel, every city/island, every transport driver, and every excursion and guide that we had. We had just the right mix of... Read more

Our trip to Greece was amazing. I would not have changed a thing. Aggekili did a fabulous job of listening to what we liked and wanted to do and planned the perfect trip. Before the trip she kept us updated and tweaked any changes we wanted to make. During the trip she kept us informed, checked in on how things were, and helped us as needed. We loved every hotel, every city/island, every transport driver, and every excursion and guide that we had. We had just the right mix of relaxation, history, and culture. Although we loved everywhere we went, Naxos and Crete were probably our favorites. Can't wait to plan another trip with KimKim and hope to go back to Greece in the future to try some other islands we did not make it to and maybe revisit some. The people, the food, the landscape of Greece will be missed.

Hotel Reviews
Niche Hotel
Athens

This hotel was centrally located. We were able to walk to every place we wanted to visit. The view from the rooftop of the Acropolis was amazing both in the day and night. Great breakfast buffet on the rooftop with lots of choices every morning.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Monastery Estate Venetian Harbor
Chania

Great location. Walkable to everything. Loved the look of the entry way and the breakfast area. We had a room with the private rooftop terrace. So nice to sit in the hot tub and see the city around us. Staff very kind. We had an early flight, so they even boxed up a breakfast for us to take with us. The breakfast was very good and had large portions.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pnoé Breathing Life
Heraklion

Hotel had such a relaxing feel. It was so nice to have our own private pool and lounge chairs. Also very easy to take the hotel shuttle to their private beach with food and beverage service. The food at Anasa was some of the best food I had. We ate there for dinner both nights. The breakfast buffet had a ton of choices. The staff was very helpful and helped arrange transport into the city for us.

Authenticity & Character
Location
Close to a few beaches, but would need to drive or take the bus to the city center and sights. But being a bigger city that is expected.
Staff
Cleanliness & Comfort
Daydream Luxury Suites
Santorini

The view is worth every penny. We had gone out to eat for the sunset view and found out that the view from here was just as stunning. Breakfast was very good and plenty. It was nice to sit in the outdoor pool and watch the people and donkeys go by on the sidewalk below. There are a lot of steps, but worth the view. The staff is great. I wouldn't want to carry that luggage and they do it as if it is nothing. Rafail, the manager, had great suggestions and was very helpful. It is centrally located to the shops, and tavernas.

Authenticity & Character
Location
Perfect spot for sunsets and views.
Staff
Cleanliness & Comfort
18 Grapes Hotel Naxos
Naxos

Amazing hotel. The staff was so kind. We even did the vineyard experience with the owner, Dimitris, and met most of the family. Breakfast was very good with large portions. Everything was very clean. Loved having our own pool, but used the main pool too. The whole place was beautiful to look at. Short walk to beach and tavernas.

Authenticity & Character
Location
Short walk to beach and tavernas.
Staff
The front desk staff and all the servers were so kind.
Cleanliness & Comfort
Activity Reviews
Half day (morning) PRIVATE cruise with Classic Sail Yacht 40feet long
Half day (morning) PRIVATE cruise with Classic Sail Yacht 40feet long
Chania

A great ending to our Greece trip. It was a beautiful yacht. There was plenty of room to move around. It was very relaxing and amazing views. Great crew and food.

Quality of Experience
Guides, Drivers and Staff
Transport
Jeep Tour To Elafonisi and Falasarna
Jeep Tour To Elafonisi and Falasarna
Greece

We loved Olga. She was so easy to talk to and felt like a friend by the end of the day. We drove through the breathtaking landscape to Elafonissi Beach, the famous pink beach. It was really cool, but maybe not as striking as in some of the pictures. We got there early and got sunbeds. It did get crowded later. Olga called ahead and found out the next beach we were going to was windy, so we stayed longer at Elafonissi. We did go on to Falasarna Beach. It was windy, but pretty. It had some pink sand too.

Quality of Experience
Guides, Drivers and Staff
Transport
Crete Sightseeing: Rethymno - Argiroupolis - Kournas Lake - Chania from West & Her
Crete Sightseeing: Rethymno - Argiroupolis - Kournas Lake - Chania from West & Her
Greece

Nicolas was so kind and informational. He had waters and a special dessert treat for us. He did a great job of showing us some highlights of Crete. Since it was just us, he geared it to some places we wanted to see. The landscape was breathtaking as we drove from place to place. We first went to a botanical garden. Is was amazing to see all that can grow in Greece. We went to 2 monasteries (females make sure to wear something that covers your legs). We then went through a Gorge and to the village of Argioupolis. He took us to a darling taverna tucked into a hill with a waterfall. It was so pretty and the food was yummy. It was a great way to travel from Herkalion to Chania.

Quality of Experience
Guides, Drivers and Staff
Transport
Catamaran Sunset Cruise 2025
Catamaran Sunset Cruise 2025
Santorini

This was a small group excursion. There were about 18 people on the boat. The sunset was beautiful. Had a couple stops to swim. We chose to stay on the boat and spread out a little more while others were swimming. They had wine and beer and dinner.

Quality of Experience
Food
It was Ok.
Guides, Drivers and Staff
Transport
Private round transfer anywhere in Santorini
Private round transfer anywhere in Santorini
Santorini

The Santorini Luxury Travel had such nice drivers and clean spacious vehicles. They even came and got our luggage and stored it for us when we were leaving Santorini, so we could walk around in between the time we had to check out and they drove us to the ferry.

Quality of Experience
Guides, Drivers and Staff
Transport
Panoramic Tour 2025
Panoramic Tour 2025
Santorini

Marina was a great guide and Vasilis was a great driver. Got to walk around Oia and see the blue domes. We then went to the wine museum. It was very interesting and informational, but had very outdated special effects and scenes. The wine tasing was yummy. Then we went to the Monastery, the Megalochori Village and the Black Beach. Great way to see lots of Santorini that you would not be able to see without a car.

Quality of Experience
Guides, Drivers and Staff
Transport
Reservation at Oia Gefsis (no meal included - only a reserved table)
Reservation at Oia Gefsis (no meal included - only a reserved table)
Greece

Beautiful sunset view on rooftop. The food and service were great too. Loved the grilled salad and bread.

Quality of Experience
Perfect place to watch sunset.
Guides, Drivers and Staff
Transport
So nice. Even let us walk around Oia after dinner before he took us back to Fira.
Full Day Private Cruise to South Naxos & Koufonissia
Full Day Private Cruise to South Naxos & Koufonissia
Naxos

George was great. So kind, and informational. He also had beers, waters, and sandwiches for us on the boat. The boat was the perfect size for us and the landscapes and sea were beautiful. The water was a little cold, but very refreshing. We loved Koufonisi. It was so quaint and quiet.

Quality of Experience
Guides, Drivers and Staff
Transport
Naxos Old Town Wine-Tasting & Dinner
Naxos Old Town Wine-Tasting & Dinner
Naxos

Maria was so sweet and took us to some hidden gems. We also walked around and learned lots of history. We visited a wine bar. Had some great wines and cheeses. Nikko, our waiter. even brought us a special treat since we were on an anniversary trip. We also went to a great restaurant in a beautiful courtyard. Maria ordered some yummy local dishes. There was so much food, we could only eat a portion of it. Maria even emailed me a digital copy of a cookbook she had written. We stayed a little longer and walked around on our own and went to cute bar.

Quality of Experience
Food
Didn't have anything we did not like. Can't wait to try to make some of the dishes back at home.
Guides, Drivers and Staff
Transport
Every driver we had were so kind and loved to share about Greece and their life.
Athens Premium Gastronomic Experience evening tour with dinner
Athens Premium Gastronomic Experience evening tour with dinner
Athens

Jenny was so sweet, easy to talk to, and fun. She picked us up at our hotel and we walked to a wine bar first. The wine and pairings were great and Jenny and the staff explained each very well. We then went to a restaurant that we would have never found on our own. Jenny ordered the some delicious dishes I would never have ordered on my own. Last we went to a rooftop bar that had great drinks, amazing views, and a great vibe. She even gave us other ideas for the rest of our stay in Athens and for the other islands we were going to.

Quality of Experience
Food
Food was amazing and we would have never found any of the places we went on our own. Hidden gems.
Guides, Drivers and Staff
Transport
No transport. Walking tour.
Athens Highlights Mythology Tour
Athens Highlights Mythology Tour
Greece

Helen was a great guide. She was so informational. The earpieces helped being able to hear when other people were around. It did get a little crowded with people near the gate.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Angela (Angeliki) Giannioti
Angela (Angeliki)
Angela (Angeliki) Giannioti
Local specialist in Greece | Replied on Oct 14, 2025

Yeai sou Erin,

Thank you so much for sharing your feedback.

We are all thrilled to know that you enjoyed your time in Greece with us.
We would love to see you come back soon. I have so much more to show you 😀

Take care and safe travels!

Kind regards,
Angela & the GA Trips team

Cruising the Sea with Robbi
Croatia | Sep 24 - Sep 30, 2025

M
Mary A.
Seattle, WA | Reviewed on Oct 07, 2025
Our experience included 4 couples for 6 nights out with Robbi and his first mate Dorio . Initially we had a shaky weather forecast however the motto of this group is to go no matter what and we can't be more thrilled. While we started out with a little rain, Robbi adeptly moved our group through the day to make sure we were under cover at just the moment the weather hit. Better than that, we were wine tasting watching the big storm move in. From that point forward we had beautiful... Read more

Our experience included 4 couples for 6 nights out with Robbi and his first mate Dorio . Initially we had a shaky weather forecast however the motto of this group is to go no matter what and we can't be more thrilled. While we started out with a little rain, Robbi adeptly moved our group through the day to make sure we were under cover at just the moment the weather hit. Better than that, we were wine tasting watching the big storm move in. From that point forward we had beautiful weather . Robbi showed us the best spots for a swim or hike, best food in the small fishing villages and he knew exactly when a rain storm was going to impact our bike ride. (We literally landed at Robbi's spot for lunch as the clouds opened up. )
Robbi has superb talent in remembering and telling jokes, while also demonstrating a deep knowledge of the history of Croatia, the land and sea.
Our experience cannot be complete without mentioning the work of Dorio who made coffee every morning, kept the boat safe and in his own rite a comedian.

Activity Reviews
Sailing Elafiti islands
Sailing Elafiti islands
Croatia

And out with a bang. Swim spot into cave again navigated perfectly by Robbi to keep us safe while swimming with other boats. Our last lunch of Calamari and more wine really put an exclamation point on the trip.

Quality of Experience
Guides, Drivers and Staff
Sailing to Šipan island
Sailing to Šipan island
Croatia

More goodness in the swim spots and relaxation of the group. Beautiful sailing weather as well.

Quality of Experience
Guides, Drivers and Staff
Walking or hiking in National park Mljet
Walking or hiking in National park Mljet
Croatia

We hiked a short hike and rode e-bikes through the national park. Again. Robbi adeptly moved us in the right direction on that day to avoid the weekend crowds and to arrive for lunch just as the clouds burst.

Quality of Experience
Guides, Drivers and Staff
Pelješac- Dingač region and Žuljana bay
Pelješac- Dingač region and Žuljana bay
Žuljana

The best food. Fresh fish out of the Sea grilled beautifully.

Quality of Experience
Staring to relax now, the weather is great, the swim spots are terrific.
Guides, Drivers and Staff
Sailing to  Mljet Island and National Park
Sailing to Mljet Island and National Park
Croatia

The hiking and food on first night was incredible.

Quality of Experience
Guides, Drivers and Staff
Korčula
Korčula
Ston

Robbi picked a great spot for dinner. Time the next morning for showers and stroll through the old city. One of my favorite spots in Croatia.

Quality of Experience
Guides, Drivers and Staff
Pelješac peninsula and Ston
Pelješac peninsula and Ston
Šipan

Starting here was a day to transition for everyone from other travels. Robbi had a perfect itinerary that kept us active and entertained while we settled into the boat life

Quality of Experience
It was a day of transition, the wall walk in Ston and the wine tasting were the best as the weather kept us guessing.
Guides, Drivers and Staff
Transport
On time exactly as we departed dubrovnik and made our way out.
Local specialist: Robert Pinčević
Robert
Robert Pinčević
Local specialist in Croatia | Replied on Oct 07, 2025

Hi Mary,
Thank you for great feedback.
It was a pleasure having you all on this trip.
Thank you for being flexible and for your trust! I had great time as well, and yes, we were lucky with weather. :)
Sending many regards from Croatia
Best
Robi

Hi Kateryna,Our trip to England was wonderfu...
England | Sep 21 - Sep 28, 2025

E
Ellen G.
Ashburn, VA | Reviewed on Oct 07, 2025
Hi Kateryna,
Our trip to England was wonderful and you were great, responding very quickly to our texts and emails, and making the adjustments we requested. Our guides, Chris, our Black Cab driver in London, and Ulrich in Bath, were so knowledgeable and fun. Loved our hotels, very quaint and comfortable (especially The Manor, I'd like to live there forever). Enjoyed our diverse itinerary and the great transportation between town, especially our train ride.
Thank you so much for making...
Read more

Hi Kateryna,
Our trip to England was wonderful and you were great, responding very quickly to our texts and emails, and making the adjustments we requested. Our guides, Chris, our Black Cab driver in London, and Ulrich in Bath, were so knowledgeable and fun. Loved our hotels, very quaint and comfortable (especially The Manor, I'd like to live there forever). Enjoyed our diverse itinerary and the great transportation between town, especially our train ride.
Thank you so much for making this trip perfect.

Hotel Review
The Manor House
Castle Combe

Lovely 14th century building with beautiful grounds and common rooms. Our rooms were cute, spacious, and incorporated some of the original materials. We had a yummy afternoon tea at the hotel and strolled into town for dinner. Staff was pleasant and helpful. An elevator would be nice.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Kateryna Garkavenko
Kateryna
Kateryna Garkavenko
Local specialist in London | Replied on Oct 12, 2025
Dear Ellen, What an absolute joy it was to read your message! I’m so happy to hear that your trip to England turned out so wonderfully and that everything came together just as we hoped. It was such a pleasure planning it for you, and I loved hearing how much you enjoyed your time with Chris and Ulrich - they’ll be thrilled to know their warmth and knowledge made your days special. And oh, The Manor House - I couldn’t agree more! It’s one of those magical places that makes you dream about... Read more

Dear Ellen,

What an absolute joy it was to read your message! I’m so happy to hear that your trip to England turned out so wonderfully and that everything came together just as we hoped. It was such a pleasure planning it for you, and I loved hearing how much you enjoyed your time with Chris and Ulrich - they’ll be thrilled to know their warmth and knowledge made your days special.

And oh, The Manor House - I couldn’t agree more! It’s one of those magical places that makes you dream about staying forever. I’m delighted you felt the same way and that the combination of comfort, charm, and history resonated so well with you.

Thank you again for your kind words and for being such a lovely traveler to work with. I’m so glad England treated you kindly, and I hope our paths cross again one day - perhaps for another adventure!

Sending you love from London,
Kate

Overall our trip was fantastic and we appreci...
Spain | Sep 20 - Sep 29, 2025

H
Heidi D.
Seattle, WA | Reviewed on Oct 07, 2025
Overall our trip was fantastic and we appreciate all of the work you and your team put in to it to make it so, Our lodging in all three cities were great and located perfectly for walking and getting to places we wanted to go. Some of the transportation didn't run as smoothly as planned but that happens and it all worked out in the end. The two guides in Madrid were fantastic and we enjoyed them immensely. Both were informative, easy to understand and kept us entertained. We especially... Read more

Overall our trip was fantastic and we appreciate all of the work you and your team put in to it to make it so, Our lodging in all three cities were great and located perfectly for walking and getting to places we wanted to go. Some of the transportation didn't run as smoothly as planned but that happens and it all worked out in the end. The two guides in Madrid were fantastic and we enjoyed them immensely. Both were informative, easy to understand and kept us entertained. We especially enjoyed the "market" tour, which really became a pub crawl but Carlos? was so good and entertaining we all had a great time. The guide in Seville was a little dry, but still informative. Hard to compete with the two we had just had in Madrid. Our time in Barcelona was also grand. The football game was a highlight as it was fun to see the passion Spain has for their teams. Transportation back from there left a lot to be desired but we eventually made it so alls well. Our guide in Barcelona was also great and We would have no hesitation in recommending her.

Hotel Review
Hotel Gravina 51
Sevilla

The Hotel Gravina bent over backwards to make our arrival and stay at their establishment a delight. Daniel, the bartender hotel was particularly great, taking care of our desires and giving us great tips on places to go and see. Lovely accommodations.

Authenticity & Character
The front desk staff and Daniel the bartender.
Location
Situated within walking distance of the places we were interested in seeing.
Staff
Bent over backwards to make our stay special.
Cleanliness & Comfort
Local specialist: Coraima Yañez
Coraima
Coraima Yañez
Local specialist in Kimkim HQ | Replied on Oct 10, 2025

Thank you so much for taking the time to share such a thoughtful and detailed review, Heidi! I'm so happy to hear that you had a fantastic trip overall and that you enjoyed the hotels, guides, and experiences in each city. It’s wonderful to know that your Madrid guides made such a great impression — especially during the market tour! I hope you were all left with incredible memories after your trip, and that you're excited for your next Spain visit!
Coraima

Portugal Highlights
Portugal | Sep 22 - Oct 6, 2025

J
Judy M.
Canada | Reviewed on Oct 07, 2025
Hector and team was very responsive and communicated well both during our trip and planning it. We should have spent more time reviewing hotels and tours before booking them to ensure travel styles were better understood. Highlights of the trip: 1) Douro valley day trip with Bruno 2) Catamaran tour of Bengali caves in the Algarve and 3) Pena Palace with Oriana as our guide and walking through the pathways to get to the palace. Going into the palace could have been skipped as well as the... Read more

Hector and team was very responsive and communicated well both during our trip and planning it. We should have spent more time reviewing hotels and tours before booking them to ensure travel styles were better understood.

Highlights of the trip: 1) Douro valley day trip with Bruno 2) Catamaran tour of Bengali caves in the Algarve and 3) Pena Palace with Oriana as our guide and walking through the pathways to get to the palace. Going into the palace could have been skipped as well as the drive to Cascais since it was really just a touristy resort town.
The tuk tuk tour in Lisbon of west Belém was a complete waste of time and money and would not do that again!

Overall the tour was good, just not sure of value for money but was an easy trip with everything well planned and always with support available. Trip plan app was helpful although the info was sometimes inaccurate - for example, 2 hours for a 4 hr tour or 6 hrs for an 8-9 hr tour. We had to cancel dinner plans one night because we arrived back too late.

Hotel Reviews
Flores Boutique Hotel
Porto

The Flores Boutique Hotel in Porto was excellent. The location was very convenient, and what really stood out was their charming outdoor restaurant/cafe area where you could sit and enjoy a meal or a drink. It was probably the best hotel experience of the trip.

M'ar de Ar Aqueduto
Évora

It was okay, a little tired and well used. Rooms could have been cleaned better on arrival, drapes were broken and shampoo, shower gel etc were not filled in the shower.

Authenticity & Character
Location
Within the old city walls next to the aqueduct.
Staff
Cleanliness & Comfort
Cleanliness
Lagos Avenida Hotel
Lagos

This hotel looks better in the pictures! Bathroom privacy is a problem, and reception desk help could have been better, making errors and not providing solutions to problems until we talked with a manager or our travel / tour company. As mature adults, this does not meet expectations of a 4 star hotel. Also, there’s no parking if you have a rental car and no one to help with luggage. Pool area is not luxurious at all and rather stark, but the positive is its fantastic restaurant and breakfast.

Authenticity & Character
Location
Cente
Staff
Cleanliness & Comfort
Activity Reviews
Exploring Sintra & Cascais:  Palaces, Cliffs & Coastline
Exploring Sintra & Cascais: Palaces, Cliffs & Coastline
Lisbon

This is a full day tour. Peña palace was enjoyable and we found a nice Italian restaurant away from the touristy restaurant scene that was recommended by the guide. Oriana was a good guide and walked us up to the palace through the trees and park, rather than the direct straight path uphill. Nice walk in the morning to the palace. Going through the palace is a little like herding cattle..it was just ok.

Quality of Experience
No
Guides, Drivers and Staff
Transport
Full van of 8 people, a little tight
Catamaran Boat Excursion to Benagil Caves & Carvoeiro Beach
Catamaran Boat Excursion to Benagil Caves & Carvoeiro Beach
Portugal

Great experience and weather day! The catamaran could hold 80+ people and there were only 10 of us, so made for an enjoyable day to take in the beautiful scenery. Guide and staff were friendly and lunch was decent. Some jumped into the water for a swim and paddle board…water was cold but refreshing.

Quality of Experience
Guides, Drivers and Staff
Transport
Go West to Belém by Tuk-Tuk
Go West to Belém by Tuk-Tuk
Lisbon

This was not a good tour, granted it was a cool, grey day but it was just a drive through a neighborhood in a tuk tuk. The driver didn’t talk much other than to tell us that there was some kind of running race going on so he wasn’t going to drive us up near the monastery. We could have walked up to it thru a tunnel if we wanted, but he didn’t encourage it really.

Quality of Experience
Guides, Drivers and Staff
Transport
The Soul of Lisbon: Fado Dinner Experience
The Soul of Lisbon: Fado Dinner Experience
Portugal

Pleasantly surprised that the experience was really good overall. Food quality was great and the music / performances were well paced and timed around courses.

Quality of Experience
Food
Douro Valley Highlights: Wine, Olive Oil & River Cruise
Douro Valley Highlights: Wine, Olive Oil & River Cruise
Porto

Good day with a great small group. Bruno, our guide, was engaging and fun with a lot of knowledge to share. Lunch on a hilltop overlooking the valley was good, especially the fish!

Quality of Experience
Food
Fish at lunch was good, the beef looked inedible
Guides, Drivers and Staff
Transport
It was a full van of 8 people - more comfortable if it was 6 but was a fun group
Local specialist: Hector Molina
Hector
Hector Molina
Local specialist in Madrid | Replied on Oct 09, 2025

Hi Judy,
Thank you so much for sharing your detailed feedback! We’re glad to hear that the planning and support throughout your trip made it easy to enjoy. It’s wonderful that you highlighted experiences like the Douro Valley day trip, the Algarve catamaran tour, or the Pena Palace. Those guides and activities are truly special.
We also appreciate your insights on timing and the tuk-tuk tour, as these help us refine our recommendations.
We hope your memories of Portugal remain unforgettable, and we’d love to help plan another adventure in the future.

The way to see Morocco.
Morocco | Sep 20 - Sep 30, 2025

S
sue m.
Ashburn, VA | Reviewed on Oct 07, 2025

Hassan was responsive and helpful in the planning phase of the trip and we were able to do everything we wanted including history, culture, activity, comfort and flexibility. We loved the customization inherent to this type of tour.

Local specialist: Hassan El Amrani
Hassan
Hassan El Amrani
Local specialist in Morocco & USA | Replied on Oct 07, 2025

Hi Sue,
Thank you so much for your kind words! We're thrilled to hear that I was able to tailor the trip to your interests and preferences, and that you enjoyed the flexibility and customization of the tour. The entire time of Under Moroccan Sun LLC appreciate your feedback and can't wait to welcome you back again,
Hassan

4 friends in Iceland
Iceland | Sep 28 - Oct 4, 2025

joyce
joyce h.
Norwood, OH | Reviewed on Oct 07, 2025
We loved our trip to Iceland. The hotels were very nice and the lagoons were amazing. Breakfasts were convenient as they were included in the trip cost.
Information on the itinerary needs to be updated. Some parking lots were described as free but our experience was that they all were pay through Parka.
Finally, the last activity on our second to last day while driving back to Reykjavik was to hike Fjaorargljufur Canyon. However, that activity was already planned for on our itinerary 2...
Read more

We loved our trip to Iceland. The hotels were very nice and the lagoons were amazing. Breakfasts were convenient as they were included in the trip cost.
Information on the itinerary needs to be updated. Some parking lots were described as free but our experience was that they all were pay through Parka.
Finally, the last activity on our second to last day while driving back to Reykjavik was to hike Fjaorargljufur Canyon. However, that activity was already planned for on our itinerary 2 days before.

Hotel Review
Hótel Grímsborgir by Keahotels
Ásborgir
Authenticity & Character
Location
Cleanliness & Comfort
the room was immaculate
Activity Reviews
Explore Jökulsárlón Glacier Lagoon by Zodiac Boat
Explore Jökulsárlón Glacier Lagoon by Zodiac Boat
Iceland
Quality of Experience
Guides, Drivers and Staff
Sólheimajökull  Glacier Walk
Sólheimajökull Glacier Walk
Iceland
Þingvellir National Park
Þingvellir National Park
Iceland
Local specialist: Noga Heyman
Noga
Noga Heyman
Local specialist in Kimkim HQ | Replied on Oct 14, 2025

Thank you so much for your feedback, Joyce! I am so glad you had a wonderful trip overall. You're right that Iceland added many parking fees over the last month or so, and we are working to update our descriptions accordingly. That is really helpful information that you gave us. All your photos are so beautiful, and it looks like the four of you created some really special memories. Thanks for trusting us with your adventure!

Amboise, Paris, Normandy, San Malo - wonderful trip
France | Sep 24 - Oct 6, 2025

Susan
Susan W.
Shaker Heights, OH | Reviewed on Oct 07, 2025
Everything went so well. The hotels were great, and our tours were very good (even Mont St Michel in a downpour.)
Our first guide, Agate was wonderful for our chateau tours in Amboise. We rented bikes but never used the bikes bc it was raining. Amboise was really beautiful. Hotel Le Manoir St Thomas was very comfortable and a nice blend of modern with a nod to the history of the area. There was a food truck for snacks, lunch and the like but we went out to dinner most nights in the town....
Read more

Everything went so well. The hotels were great, and our tours were very good (even Mont St Michel in a downpour.)
Our first guide, Agate was wonderful for our chateau tours in Amboise. We rented bikes but never used the bikes bc it was raining. Amboise was really beautiful. Hotel Le Manoir St Thomas was very comfortable and a nice blend of modern with a nod to the history of the area. There was a food truck for snacks, lunch and the like but we went out to dinner most nights in the town. Che Bruno was a huge favorite. L'Arpents also.
All the Paris tours were great but of course, very crowded so slow going. The Louvre was a really crowded so we didn't see as much as planned but we loved what we did see. Stephanie was an exceptional guide for the Louvre, Notre Dame Cathedral and Sainte Chapelle. The Hotel Verneuil was really nice . The rooms are small but so comfortable and clean. The location was perfect. The Eiffel Tower at night was a definite highlight.
The food tour of the Marais district was fun. I don't remember the guides name. It was hard name to remember bc it was unusual - Mairiaty - or something like that. She took us to the market and various pastry and chocolate shops.
Our favorite restaurant in that area was Cinq Mars just down the street from Hotel Verneuil on rue Verneuil. It was so good. I had the best omelette that has now ruined me for any omelettes moving forward. We also had their fish and chocolate mousse - both so good. We walked over to the Rodin Museum. Not crowded and a small museum but packed with wonderful Rodin works including The Thinker. The gardens were beautiful.
We are so glad we stopped in Giverney - it was one of our favorites. It was really interesting to see Monet's house and gardens and then visit the musse d Orsay and see so many of his paintings back in Paris later on.
David was our guide for DDay and did an awesome job. We started with the German cemetery and ended with Omaha Beach. It was a beautiful day. We were able to be at the American cemetery for Taps at 4pm. It was very moving. Our hotel was one of our favorites - Hotel Belle Normandy. The people were so friendly and the setting was beautiful. The town was interesting. A lot of Americans and Brits. Finding a restaurant was more difficult so call ahead before your trip.
Our Mont Sainte Michel day was a downpour but we made it through and it was fascinating. Oliver was very good and getting us through the crowd and seeing all the high points without getting drenched. His knowledge of the area and the history of France and WW1 was really interesting . His stories and facts kept us entertained on our walking.
We loved walking around San Malo. What a beautiful town. The Golden Tulip Grand Be was a nice hotel with lots of amenities. They had a spa and workout room and a sauna. We only used the sauna one day but it was appreciated after I swam in Bon-Secours Beach saltwater pool which was quite cold. The locals were swimming so I ventured in. Walking the ramparts was okay but too windy to enjoy thoroughly. I would imagine in nicer weather, it would be a beautiful walk. The food was amazing. We ate at two restaurants - L'armateur and L'Atelire. Both really good.
Our last afternoon in Paris, we went to the Musee' dOrsay and dinner at le-Coup-Chou near our hotel, Hotel Jardin du Cluny. Musee d'Orsay was packed which we expected bc it was a free Sunday but we are very glad we made the effort. Both the hotel and the restaurant did not disappoint.
Nathalie was very helpful with the planning of our trip. We made changes and tweaks and she accomodated easily. During our trip she was able to help out when we needed to add my neice very last minute to the tours in Paris. She was just what we needed for planning and implementing this trip. She thought of everything . We are grateful to her for a wonderful trip.

Sue and Bill

Hotel Review
Le Manoir Saint Thomas
Amboise

We loved this hotel's nod to the past with all the modern amenities. The room was so comfortable and the bathroom was huge! We enjoyed our stay there very much.

Authenticity & Character
Location
Staff
We didn't really interact with the staff. Everything was very smooth.
Cleanliness & Comfort
Local specialist: Nathalie Durand
Nathalie
Nathalie Durand
Local specialist in Beaujolais | Replied on Oct 13, 2025

Dear Sue,
Thank you so much for this very complete review and for your kind words for everybody ! I will transfer your special comment for Thomas in Paris !!
I will also forward to all our partners which helped me to make your trip memorable !!

All the best to you and Bill
Nathalie

5 days in England
England | Oct 1 - Oct 6, 2025

Robin
Robin C.
New Britain, CT | Reviewed on Oct 07, 2025
The smaller tours were better than the large bus tour. Luke, our food guy tour was fantastic as well as our pub tour guide. We enjoyed the trip to Stonehenge with the smaller tour company. We enjoy learning about the history of the countries we visit and find that with larger tours you don’t get all the information you desire. We had a fabulous time exploring England on foot with some down time between tours! Thanks for helping us plan our trip! We look forward to exploring another... Read more

The smaller tours were better than the large bus tour. Luke, our food guy tour was fantastic as well as our pub tour guide. We enjoyed the trip to Stonehenge with the smaller tour company. We enjoy learning about the history of the countries we visit and find that with larger tours you don’t get all the information you desire. We had a fabulous time exploring England on foot with some down time between tours! Thanks for helping us plan our trip! We look forward to exploring another destination soon!
Thank you,
Robin & Tim Cavicchi

Hotel Review
The Sanctuary House Hotel
London

The accommodation were in a nice location and staff was friendly. The pub on sight was nice as it offered daily breakfast and a quick bite if needed during the day or evening. The room was well equipped.

Authenticity & Character
Location
Central to lots of sites and easy to get to more distant sites if needed
Staff
Friendly
Cleanliness & Comfort
Well equipped and clean
Activity Reviews
Tickets to British Museum
Tickets to British Museum
London

The Museum was a bit overwhelming. Maybe because it was our last day and we were quite tired! Lots of stuff to explore here.

Quality of Experience
Guides, Drivers and Staff
Self guided. Maybe take advantage of the recorded tour. We did not.
Transport
We walked to this and explored some of London along the way!
Stonehenge, Bath, and the Cotswolds tour from London
Stonehenge, Bath, and the Cotswolds tour from London
London

The smaller van tour was preferred and the guide was fantastic and knowledgeable. We took advantage of his small tour during the stop in Bath and we were the only ones to do so, so got lots of private attention and time to ask questions.

Quality of Experience
Tour guide was great
Guides, Drivers and Staff
Knowledgeable
Transport
Oxford, Cotswolds, Stratford-upon-Avon and Warwick Castle Day Trip from London
Oxford, Cotswolds, Stratford-upon-Avon and Warwick Castle Day Trip from London
London

Large bus tour wasn’t ideal. We prefer smaller tours but one wasn’t available. Still worth the visit to the castle to learn history

Quality of Experience
Guides, Drivers and Staff
Friendly
Transport
Didn’t love the large bus
Sightseeing River Cruise from  Tower Bridge Quay to Westminster
Sightseeing River Cruise from Tower Bridge Quay to Westminster
London

Relaxing way to get back to Westminster and enjoy some down time

Quality of Experience
Guides, Drivers and Staff
Transport
The boat was relaxing
Tower of London Timed Entry Tickets
Tower of London Timed Entry Tickets
London

Fun learning the history of the tower and of London. Recommend the guided tours recordings to learn more

Quality of Experience
Guides, Drivers and Staff
Self guided
Transport
We went on foot
Hidden Gems Food Tour - Tower Bridge to Borough Market
Hidden Gems Food Tour - Tower Bridge to Borough Market
London

Luke was fantastic. It was a very small group, only one other couple so lots of attention and ability to ask questions and get lots of information.

Quality of Experience
The tour guide and amount of Information given
Food
Amazing food provided throughout the tour!
Guides, Drivers and Staff
Luke was fantastic and friendly
Transport
Nice to see the sites on foot.
Historical Pub Walking Tour of London
Historical Pub Walking Tour of London
London

The tour guide was great and informative! Fun tour!

Quality of Experience
Guide was great
Guides, Drivers and Staff
Knowledgeable
Transport
Nice to see the sites on foot
Local specialist: Lily Ainslie
Lily
Lily Ainslie
Local specialist in The UK/France | Replied on Nov 14, 2025

Hi Robin,

Thank you for taking the time to share your detailed feedback - it's super helpful for the team and I for future travel planning. I'm thrilled to hear that you had a great time, it was an absolute pleasure to work with you guys, and I wish you all the best on your future adventures!

Take care,
Lily

Bruno who took us on the wine tour was fantas...
Portugal | Sep 22 - Oct 6, 2025

B
Bryan L.
Canada | Reviewed on Oct 07, 2025

Bruno who took us on the wine tour was fantastic. He could have slowed down his driving a bit. But other then that he was the best.

Local specialist: Hector Molina
Hector
Hector Molina
Local specialist in Madrid | Replied on Oct 07, 2025

Hi Bryan!

Thank you so much for your kind words. I´m thrilled to hear that you enjoyed your wine tour with Bruno. He truly takes pride in sharing his knowledge and passion for the region, so it’s wonderful to know that it made your experience special.

I hope the rest of your time in Portugal was equally memorable and full of wonderful experiences. It was a pleasure helping you plan your trip, and we look forward to welcoming you on another adventure soon!

We loved allllll our guides especially Nuria ...
Spain | Sep 20 - Sep 30, 2025

E
Elizabeth M.
Atlanta, GA | Reviewed on Oct 07, 2025

We loved allllll our guides especially Nuria and the gentleman who took us to the amphitheater in Merida.

The buses were great- minus the pick up in Madrid- the man was a tad gruff with us. But we loved allllll our the sights and tours and guides

Local specialist: Dalia Bouzerar
Dalia
Dalia Bouzerar
Local specialist in Spain | Replied on Oct 07, 2025

Hi Elizabeth,

Thank you so much for your wonderful review! It was such a pleasure planning this trip for you and your whole family. I’m thrilled to hear you loved all your guides and enjoyed the sights and tours—it means a lot to know the experiences resonated with you.

Warm regards,
Dalia

Fantastic first trip to Greece
Greece | Sep 17 - Sep 28, 2025

A
Amy B.
Newark, NJ | Reviewed on Oct 07, 2025
Angela (Aggeliki) planned our first trip to Greece and it was absolutely fantastic. Our transfers were well organized, our accommodations were beautiful and all our guides were knowledgeable, kind and very welcoming. We enjoyed our trip very much and highly recommend Angela for your trip to Greece! Read more

Angela (Aggeliki) planned our first trip to Greece and it was absolutely fantastic. Our transfers were well organized, our accommodations were beautiful and all our guides were knowledgeable, kind and very welcoming. We enjoyed our trip very much and highly recommend Angela for your trip to Greece!

Hotel Reviews
Stella Rocca a Mare
Imerovigli

This hotel was absolutely gorgeous. The staff were friendly and the room was beautiful and clean. It is located in Imerovigli and there is about a 15-20 minute taxi ride to Oeia (where all the shops and most of the restaurants are). Taxi/transfers can be expensive to Oeia. There were a few restaurants around this hotel in addition to the one attached to the hotel. The food was great at their restaurant. The view is stunning and while there isn't a direct view of the sunset over the water, you do see the beautiful colours of the sky over the Caldera which is breathtaking. Overall, we had a wonderful experience here.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Archipelagos Hotel Mykonos
Mykonos

This hotel was beautiful and very clean. The staff were kind and welcoming. It was about a 20 minute drive from Mykonos Town and therefore there were few restaurants/shops around the hotel. The private transfers can get quite expensive to get to Mykonos town and the port and therefore we recommend renting a car if you are staying here. Otherwise, it was a wonderful stay.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Athens Woo Suites
Athens

This hotel is very small, but absolutely wonderful. The room was stunning, spacious and very clean. The staff went above and beyond to accommodate, even going as far as providing breakfast earlier so we could eat before our early tour. It's located at a walking distance of the Acropolis, several shops and many restaurants.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Panoramic Tour 2025
Panoramic Tour 2025
Santorini

Our guide for this tour, Maria, was absolutely amazing. We learned so much about the island with her and we could tell how passionate she is about Santorini. We very much enjoyed our time on this tour with her!

Quality of Experience
Guides, Drivers and Staff
Transport
Meteora Hike Tour & Monastery Visit from Athens
Meteora Hike Tour & Monastery Visit from Athens
Athens

We very much enjoyed this tour. The hike, while not very difficult, is quite long and can be steep at times. I do recommend to have some hiking experience prior to this tour as the pace was quite brisk. Our guide was very knowledgeable and considerate throughout the day. We loved seeing the monasteries from different viewpoints, visiting the inside and also having a traditional Greek lunch with our guide!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Angela (Angeliki) Giannioti
Angela (Angeliki)
Angela (Angeliki) Giannioti
Local specialist in Greece | Replied on Oct 07, 2025

Yeia sou Amy,

Thank you for sharing your thoughts and feedback on your time spent in Greece with us.

We are really excited to know that you had a great time here, and we would love to see you come back soon.
It was a true pleasure working with you on this trip, and I am happy that you enjoyed it.

Take care and safe travels!

Greetings from Greece,
Angela & the GA Trips team

Perhaps a few things were lost in translation...
Indonesia | Sep 16 - Sep 28, 2025

J
John A.
Australia | Reviewed on Oct 06, 2025
Perhaps a few things were lost in translation. The first couple of hotels were below standard , perhaps 4 Star but we got the small cheap rooms, maybe e star, I checked the rates when there. After the first 3 hotels we decided to upgrade our rooms , our cost, from say 20 sqmtr to larger rooms. Hotels after the upgrades we paid for, were excellent. Transport was average, with smallish uncomfortable cars , especially on the hours long trips we did. The drivers were ok some were informative,... Read more

Perhaps a few things were lost in translation. The first couple of hotels were below standard , perhaps 4 Star but we got the small cheap rooms, maybe e star, I checked the rates when there. After the first 3 hotels we decided to upgrade our rooms , our cost, from say 20 sqmtr to larger rooms. Hotels after the upgrades we paid for, were excellent. Transport was average, with smallish uncomfortable cars , especially on the hours long trips we did. The drivers were ok some were informative, others did not know much.
The early hotels were not international as no alcohol was served. In all an interesting trip, perhaps we should have gone for 5 star hotels. Communication with our local agent was trying in the beginning but improved after my comments to KimKim.
Thank you, John Abbink

Hotel Reviews
Swiss-Belinn Airport Surabaya
Surabaya

We did not stay here , we cancelled weeks before with no refund. Left a very sour taste!! BUT we booked the Majapahit hotel instead which was Amazing , giving it 6 stars!!

Location
Staff
The Phoenix Hotel Yogyakarta - MGallery Collection
YOGYAKARTA
Authenticity & Character
Location
O
Staff
Cleanliness & Comfort
Metro Park View Hotel Kota Lama Semarang
Semarang

Good position, great to walk to old town. Breakfast was a waste off time with scraps lying around and not much to choose from

Authenticity & Character
Location
Staff
Cleanliness & Comfort
THE 1O1 Bandung Dago
Bandung

Ok but a very busy traffic area

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ashley Wahid Hasyim Jakarta
Jakarta

A shoe box size room , very uncomfortable.

Authenticity & Character
Location
Impossible to walk around with all the traffic.
Staff
Cleanliness & Comfort
Tugu Malang
Malang

After upgrading we enjoyed this amazing hotel. It was a delight staying with them

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Yuqqa Macdalena
Yuqqa
Yuqqa Macdalena
Local specialist in Bali, Indonesia | Replied on Oct 09, 2025

Thank you very much for your detailed feedback, John. We’re glad to hear that you enjoyed the upgraded hotels and that communication improved during your trip. We also appreciate your comments about room standards and transport comfort, this helps us improve our future arrangements. While some drivers are more talkative than others, please note that they are not guides, so they’re not expected to provide in-depth explanations during the journey. Thank you again for traveling with us! Best, Yuqqa

Petros was wonderful touring us about Chania!...
Greece | Sep 18 - Oct 2, 2025

P
Pam C.
Derry Village, NH | Reviewed on Oct 06, 2025
Petros was wonderful touring us about Chania! Also loved our tour of the Palace of Knossos and the Museum!! Read more

Petros was wonderful touring us about Chania! Also loved our tour of the Palace of Knossos and the Museum!!

Hotel Reviews
Athena Hotel Nafplion
Nafplio

Our room on the top floor and it's amazing 360 view was a lovely way to end the vacation!

Authenticity & Character
Our view.
Location
Quick access to everything in town.
Staff
Lovely Staff! So helpful!!!
Cleanliness & Comfort
Everything was nice and clean and comfy!
Noma Hotel Athens
Athens

Great locale and very cool and stylish digs.

Authenticity & Character
The essence of Athens.
Location
close to museums, dining and night life as well as Plaka
Staff
Very helpful!
Cleanliness & Comfort
Only complaint was a leaky shower. otherwise everything that we needed. Free water would have been helpful though!
Veneto Boutique Hotel
Rethymno, Crete

Lovely boutique hotel. Sadly my husband dropped his wedding ring down the drain in the bathroom floor we believe. No insurance. Food was excellent and service top notch as well, including the concierge, the wine and barista, and housekeeping. But the star of the show for me were the breakfasts and the wonderful lady(s) in charge!!!!

Authenticity & Character
The historic preservation. So many amenities.
Location
Rethymno location
Staff
The Concierges and the lady who was part of the waitstaff that managed the wines.
Cleanliness & Comfort
Clean and comfortable and the room was surprisingly large!
Activity Reviews
Acropolis of Mycenae Guided Tour 
Acropolis of Mycenae Guided Tour 
Greece

Excellent guide.

Quality of Experience
Guides, Drivers and Staff
Went out of his way to add details and stops that really made the tour special!!
Transport
Safe driver and so knowledgable. Ver nice and thoughtful.
Private Knossos & Museum Tour
Private Knossos & Museum Tour
Greece

Very knowledgable and nice personality. Very likable!!

Quality of Experience
Knossos
Guides, Drivers and Staff
Our guide and just the whole Minoan story.
Private Old Town of Chania guided walk
Private Old Town of Chania guided walk
Chania

Very informative!

Quality of Experience
excellent insight. Could not have had a better guide.
Guides, Drivers and Staff
Knowledgeable history major and Chania native.
Local transfer in Nafplio
Nafplio

No one warned us to be careful about the gasoline. We chose a station that seemed to be a common station with a midpoint cost. An hour after filling up we had a check engine light come on in the middle of no where. Very stressful. There was no manual about the car in the glove box. We thought we were about to have an engine failure. Very upsetting! The car itself was pretty old and a bit beaten up.

Quality of Experience
Guides, Drivers and Staff
Transport
They had better cars than we did.
Car Rental Drop-off
Greece

Easy

Car Rental Pick-up
Greece

The window washers did not work which is a big problem in dusty Crete!!!!

Quality of Experience
Cousel people before they travel there
Guides, Drivers and Staff
Transport
Local specialist: Irene Lappa
Irene
Irene Lappa
Local specialist in Athens, Greece | Replied on Oct 09, 2025
Dear Pam and Stan,
Thank you very much for taking the time to share your feedback. I truly appreciate your detailed comments and the opportunity to learn from your experience, especially as I know how thoughtful and attentive you are.
I’m sorry about the issue you faced with the car and the gasoline, it must have been stressful. From my experience both as a driver in Greece and as a travel advisor organizing many self-drive trips, this appears to have been an isolated and unfortunate case of...
Read more

Dear Pam and Stan,
Thank you very much for taking the time to share your feedback. I truly appreciate your detailed comments and the opportunity to learn from your experience, especially as I know how thoughtful and attentive you are.
I’m sorry about the issue you faced with the car and the gasoline, it must have been stressful. From my experience both as a driver in Greece and as a travel advisor organizing many self-drive trips, this appears to have been an isolated and unfortunate case of poor-quality fuel, rather than something common or predictable.
As for the car itself, had I or our 24/7 Traveler Care team been informed at the time, we would have immediately contacted the rental company to request a replacement vehicle and assist you on the spot.
In any case, I completely understand how unsettling this must have felt and hope it didn’t take away from your overall enjoyment of Greece. Thank you again for your feedback and for trusting me with your trip.
I wish you all the best and many safe journeys ahead.
Irene

Fabio was fantastic.
Italy | Sep 23 - Oct 3, 2025

S
Steve F.
Los Angeles, CA | Reviewed on Oct 06, 2025

Fabio was fantastic.

Local specialist: Fabio Ilardi
Fabio
Fabio Ilardi
Local specialist in Como, Italy | Replied on Oct 09, 2025

Hello Steve,

Thank you so much for your kind words! It was a pleasure assisting you and your group. I look forward to helping you again on your future Italian adventures. Wishing you all the best!

Arrivederci,
Fabio

Great trip....
Brazil | Sep 17 - Oct 2, 2025

D
Dennis H.
Portland, OR | Reviewed on Oct 06, 2025

We're seniors who do a lot of international travel. Just finished a Brazil trip --Amazon, Pantanal, Iguazu Falls--that KimKim and our greatly appreciated organizer, Bruno, put together.

It was terrific!! Superbly organized, and the guides in each area were excellent. Lodging (except for one) was excellent, guides were great, drivers were spot on in each area.

Couldn't recommend them more highly.

Dennis Hanson

Local specialist: Bruno Madeira
Bruno
Bruno Madeira
Local specialist in Brazil(Rio de Janeiro) and Portugal | Replied on Nov 19, 2025

Hello Dennis,
I am very happy that you enjoyed the trip. Thank you so much for your trust.
All the best to you!!!
Bruno

Jeff reviewed for us both. We had a few item...
Spain | Sep 20 - Sep 29, 2025

Gayla
Gayla R.
Los Angeles, CA | Reviewed on Oct 06, 2025
Jeff reviewed for us both. We had a few items for feedback which we will schedule a quick call to discuss! Thank you for the wonderful communication and follow up. Our team was wonderful and response time was on target! Read more

Jeff reviewed for us both. We had a few items for feedback which we will schedule a quick call to discuss! Thank you for the wonderful communication and follow up. Our team was wonderful and response time was on target!

Hotel Review
Hotel Gravina 51
Sevilla

The hotel and staff were fantastic! They all were, however the staff was especially great here and the setting and location were optimal!

Authenticity & Character
Lovely setting and staff
Location
Easy walking to everything!
Staff
Eugene and Danny were awesome!
Cleanliness & Comfort
Beautiful room, very clean and great welcome gift:)
Activity Review
Private Extended Visit to Sagrada Família
Private Extended Visit to Sagrada Família
Barcelona

Our visit to the Sagrada Família in Barcelona was amazing. The guide was knowledgeable and provided insightful information. However, having two tours in a day made it a bit overwhelming, with lots of walking and information to take in. If I were to do it again, I might book just one tour per day to have a more relaxed experience.

Local specialist: Coraima Yañez
Coraima
Coraima Yañez
Local specialist in Kimkim HQ | Replied on Oct 09, 2025

Gayla, thank you so much for your kind words about your experience with us at kimkim 😊 it was so much fun meeting your group and working with you all! I'm happy to read our communication flow was wonderful — it's one of our priorities! I hope this trip has left your group ready to plan your next international trip together!
Coraima

Cycling Dalmatian Coast - Scenery, Seafood, Service! ...
Croatia | Sep 18 - Sep 27, 2025

M
Mary D.
Seattle, WA | Reviewed on Oct 06, 2025
Dalmatian Coast - Scenery, Seafood, Service!
Best Cycling Croatia – Southern Dalmatian Islands, Pelješac with Ston and Dubrovnik
The 7 day cycling trip on the Coast and surrounding islands turned into a "trip of a lifetime" experience. All of the logistics were taken care of, accommodations were lovely and ferry bookings were seamless. We started with a group phone call to Robi early in the year and he went over what we could expect from his company and he delivered.
Borna was our... Read more

Dalmatian Coast - Scenery, Seafood, Service!
Best Cycling Croatia – Southern Dalmatian Islands, Pelješac with Ston and Dubrovnik
The 7 day cycling trip on the Coast and surrounding islands turned into a "trip of a lifetime" experience. All of the logistics were taken care of, accommodations were lovely and ferry bookings were seamless. We started with a group phone call to Robi early in the year and he went over what we could expect from his company and he delivered.

Borna was our support for our week of cycling and he was fantastic! Borna is thoughtful, kind, funny and a character. He made those tough hill climbs easier just with his vivacious personality. The cycling was a workout but the views at the top of the climbs were worth it, and then there is always the downhill reward.

It is obvious that Robi has built relationships in the regions that they offer tours. Those relationships made our trip very unique and one of a kind. Our introduction to locals, their food and their culture made for a unique experience as well as vising UNESCO heritage sites. We weren't following a large tour group, our trip was designed for that personal experience. Robi was in touch daily via whats app with recommendations for restaurants and history for each locale. We also had the chance to meet him in person, which again confirmed our decision to tour with him. Thank you Robi & Borna!!

Local specialist: Robert Pinčević
Robert
Robert Pinčević
Local specialist in Croatia | Replied on Oct 06, 2025

Hi Mary,

Thank you very much for your feedback, much appreciated.
It makes me happy to hear you had a great time, and that i was able to contribute. As mentioned, we are not necessarily mainstream, but we really try to show you the best there is once you come to the country. Yes, over the years i met lots of good people around :)
It was a pleasure meeting you, and i am happy to hear I contributed to the experience. I always appreciate and award the trust!
THANK YOU.
Many regards from Croatia!
Best
Robi

Tuscany and the Italian Riviera
Italy | Sep 19 - Oct 4, 2025

L
Larry N.
Atlanta, GA | Reviewed on Oct 06, 2025
I elected on this trip to use kimkim rather than book things myself as I generally do. It was a very good decision. Irene curated an excellent 16 day tour of Tuscany and the Italian Riviera. Their partner in Italy, Travel 12 was very responsive to any questions that surfaced during the trip. One example, there was a rail strike on the last day of our trip. Travel 12 researched and rebooked us on a train that would not be impacted by the strike. Irene and I had numerous exchanges about the... Read more

I elected on this trip to use kimkim rather than book things myself as I generally do. It was a very good decision. Irene curated an excellent 16 day tour of Tuscany and the Italian Riviera. Their partner in Italy, Travel 12 was very responsive to any questions that surfaced during the trip. One example, there was a rail strike on the last day of our trip. Travel 12 researched and rebooked us on a train that would not be impacted by the strike. Irene and I had numerous exchanges about the itinerary, she listened to my needs and crafted a truly outstanding experience. Her intimate knowledge of the area was particularly helpful in finalizing our itinerary. Every driver was either on time or early and extremely professional. The tours, particularly the Uffizi, the city walking tours, the Brunello winery tour and Cinque Terre tour were outstanding. All private and all with outstanding guides. Finally, I feel pretty certain that due to kimkim's and Travel 12's relationships with hotels and local tour operators that we received the best rooms and guides. I highly recommend both Irene and their local partner Travel 12 if you are planning a trip to Italy.

Activity Reviews
Brunello di Montalcino Wine Tour
Brunello di Montalcino Wine Tour
Italy

We are both wine lovers, and the Brunello winery tour was fantastic. We visited two wineries and had an amazing private lunch at Violetta which was one of the best meals we had on our entire trip. Our guide added a bonus, a short visit to Pienza which we both wanted to see and certainly appreciated his flexibility.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Florence Walking Tour
Florence Walking Tour
Florence

We always like to get some orientation to a city when we arrive and the walking tour of Florence was excellent.

Local specialist: Irene Lappa
Irene
Irene Lappa
Local specialist in Athens, Greece | Replied on Oct 10, 2025
Dear Larry, I’m absolutely thrilled to hear that you enjoyed your journey!
Thank you so much for your kind words for me and the entire Travel 12 team, it truly means a lot.
It was a real pleasure working with you and introducing you to some of my favorite places in Italy. I’m delighted that everything came together so smoothly and that you had such a memorable experience. I hope to have the pleasure of reconnecting in the future to craft another inspiring adventure for you — perhaps in... Read more

Dear Larry,

I’m absolutely thrilled to hear that you enjoyed your journey!
Thank you so much for your kind words for me and the entire Travel 12 team, it truly means a lot.

It was a real pleasure working with you and introducing you to some of my favorite places in Italy. I’m delighted that everything came together so smoothly and that you had such a memorable experience.

I hope to have the pleasure of reconnecting in the future to craft another inspiring adventure for you — perhaps in another beautiful corner of Italy or Greece.

Wishing you many wonderful travels ahead!

Warm regards,
Irene

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