Kimkim Trip Reviews

4.8
Based on 20,109 ratings
Read 20,109 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Kate planned an amazing trip to England!
England | Sep 14 - Sep 20, 2025

W
Wendy V.
Flagami, FL | Reviewed on Sep 24, 2025
We had a wonderful experience working with our travel agent, Kate, to plan our recent trip to England. Everything was handled so thoughtfully from start to finish. The accommodations were excellent—comfortable, well-located, and a perfect fit for our needs. We especially loved The Randolph Hotel in Oxford - the staff, accomodations, and location were phenomenal! Our itinerary was especially impressive, as our limited time was used so efficiently. We were able to see and do so much without... Read more

We had a wonderful experience working with our travel agent, Kate, to plan our recent trip to England. Everything was handled so thoughtfully from start to finish.

The accommodations were excellent—comfortable, well-located, and a perfect fit for our needs. We especially loved The Randolph Hotel in Oxford - the staff, accomodations, and location were phenomenal! Our itinerary was especially impressive, as our limited time was used so efficiently. We were able to see and do so much without ever feeling rushed, which made the trip both enjoyable and memorable.

We began the trip with a Private Black Cab tour with Greg, who tweaked our tour to focus on London sights that interested us most, and he even acted as our personal photographer at hidden photo spots! Our last tour was a Private Walking Tour throughout Oxford with Tom, who was incredibly knowledgeable about both Oxford history and the current student experience.

Transfers between cities and activities were smooth and reliable thanks to the very good car services that were arranged, as well as two train rides. This made getting around stress-free and allowed us to focus on enjoying ourselves.

One of the things we appreciated most was how accessible and responsive Kate was throughout the trip. Anytime we had a question or needed a little guidance, she was quick to respond and incredibly helpful. It gave us great peace of mind knowing we had that kind of support while traveling abroad.

Overall, the planning and service exceeded our expectations. We would absolutely recommend Kate to anyone looking for a well-organized, enjoyable, and worry-free travel experience.

Local specialist: Kateryna Garkavenko
Kateryna
Kateryna Garkavenko
Local specialist in London | Replied on Sep 28, 2025
Hi Wendy, Reading your review absolutely made my day—thank you so much for your kind words. I’m thrilled to hear how much you enjoyed your time in England and that everything from the hotels to the transfers and tours came together so smoothly. It’s wonderful to know that the itinerary gave you the chance to see and do so much, yet still felt relaxed and enjoyable. I’m especially glad that Greg and Tom helped make your London and Oxford experiences so special—it sounds like you made some... Read more

Hi Wendy,

Reading your review absolutely made my day—thank you so much for your kind words. I’m thrilled to hear how much you enjoyed your time in England and that everything from the hotels to the transfers and tours came together so smoothly. It’s wonderful to know that the itinerary gave you the chance to see and do so much, yet still felt relaxed and enjoyable.

I’m especially glad that Greg and Tom helped make your London and Oxford experiences so special—it sounds like you made some beautiful memories. Knowing that you felt supported and at ease throughout your travels truly means the world to me.

Thank you again for trusting me with your trip ❤️

Warmly,
Kate

This trip was well organized and there were s...
Norway | Jul 22 - Jul 29, 2025

J
Jeff M.
Los Angeles, CA | Reviewed on Sep 24, 2025
This trip was well organized and there were several times that when things didn't go right the KimKim guide made sure our experience was perfect. We had a tremendous time and felt assured that anything that we needed was taken care of. Ask them about restaurants too, they know all! Read more

This trip was well organized and there were several times that when things didn't go right the KimKim guide made sure our experience was perfect. We had a tremendous time and felt assured that anything that we needed was taken care of. Ask them about restaurants too, they know all!

Hotel Reviews
Bergen Børs Hotel
Bergen

I loved the Bergen Børs Hotel. It was tremendous and centrally located, which made exploring Bergen very easy. We had a loft room to accommodate my family, and it worked out great for us.

Radisson Blu Scandinavia Hotel, Oslo
Oslo

The Radisson Blu Scandinavia Hotel, Oslo, was extremely packed during our stay. However, it served its purpose since we weren't spending much time there. It was a bit away from the center of everything, but overall, it was fine for our short stay.

Kviknes Hotel
Balestrand

The Kviknes Hotel in Balestrand was fine and met our needs. It's old and doesn't have a lot of amenities, but this Euro-style accommodation seemed perfect for the location, especially since we were mostly out exploring and only needed a place to sleep.

Activity Reviews
Mathallen Food Court Visit
Mathallen Food Court Visit
Oslo

The Mathallen Food Court Visit was unfortunately a miss for us. We didn't realize it was closed on the day we attempted to visit, so we ended up finding something else to do.

City Excursion by Bike
City Excursion by Bike
Oslo

Great guide who led us throughout the city (easy to bike the entire area).

Finnafjord Safari by RIB
Finnafjord Safari by RIB
Balestrand
Food & Culture Walk
Food & Culture Walk
Bergen

Fun guide who painted a vivid picture of the history of the Bergen waterfront

Local specialist: Alex Mottler
Alex
Alex Mottler
Local specialist in kimkim HQ | Replied on Nov 24, 2025

Jeff, it was fun helping plan this adventure, and I'm thrilled to hear that you had a great time in Norway, even when everything wasn't going perfect. Our team was happy to help, and even happier that you were patient and kind to them in return when facing issues that would certainly frustrate most.

Also, super pleased to know that the restaurant recommendations came in handy! I love the Food Walk in Bergen and City Bike Tour in Oslo, but haven't tried the Finnafjord Safari personally, yet, so I'll be sure to try that out in September!

We can't wait to help you plan your next adventure!

30th Anniversary Southern Italy Trip
Italy | Sep 10 - Sep 22, 2025

Glenn
Glenn Z.
Atlanta, GA | Reviewed on Sep 24, 2025
My wife, Lindsay, and I had a fantastic 30th anniversary trip -- BIG THANKS to KimKim as well as our travel planner Melanie Rapuano! We also had nice help from Giovanna, with Italy Charme (partnered with KimKim). This was a special vacation not just because of our anniversary, but also because I wanted to go to the town where my Italian side of my family is from. The challenge? It's a VERY small town in a relatively remote area of the Basilicata region. Melanie and the KimKim team made... Read more

My wife, Lindsay, and I had a fantastic 30th anniversary trip -- BIG THANKS to KimKim as well as our travel planner Melanie Rapuano! We also had nice help from Giovanna, with Italy Charme (partnered with KimKim). This was a special vacation not just because of our anniversary, but also because I wanted to go to the town where my Italian side of my family is from. The challenge? It's a VERY small town in a relatively remote area of the Basilicata region.

Melanie and the KimKim team made everything easy. Yes, I could have booked most of the trip on my own. But it would have been SO much more time consuming...which company should I rent a car from? Which hotels are the best for our needs? Where should we go first, second, etc...? All of these kinds of questions are where Melanie was a tremendous help. She was ALWAYS available...before and during the trip. She listened to what we wanted, asked a number of questions at the beginning of the process, and then NAILED IT with every aspect of the trip -- from the hotels she chose for us, to the fast answers to every question, every detail was taken care of.

Here's where we went:
* Flew into Naples from Atlanta (USA)
* Spent two nights in Salerno, with a day-trip to Positano / Amalfi coast.
* Picked up a rental car and drove to the Basilicata region...stayed two nights at Aura Glamping (HIGHLY recommend!) and visited my family's hometown of Accettura, as well as two incredibly beautiful nearby towns (Pietrapertosa and Castlemezzano)...did the zipline between both towns, billed as one of the longest and highest in Europe.
* Drove to Matera and stayed one night (incredible town!)
* Drove to Tropea, in Calabria, and stayed 5 nights. Melanie helped arrange for a private snorkling trip as well as a cooking class in the countryside -- both were PERFECT and very memorable.
* Drove back up to Naples and spent two nights there, including a walking food tour of the town, before flying back home.

I would highly recommend KimKim. And if you're traveling to Italy, request to work with Melanie -- she's the BEST!

Glenn

Hotel Reviews
Napoli Tree - Lungomare
Naples

Fantastic B&B very close to the waterfront.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Rocca della Sena
Tropea

We will be back. That should say enough! It's a great hotel, with friendly staff and a to-die-for view, perched right above the beach.

Authenticity & Character
Location
Excellent location with easy access to the beach and many lidos (we enjoyed Lido Charley for food, and Lido Costa Degli Dei for it's great position on a sandy part of the beach).
Staff
Big thanks to Georgia at the front desk (such a nice person!) and to Francesco, behind the bar (appreciate the grappa and also the fact that he knew how to make a great Old Fashioned!).
Cleanliness & Comfort
Very clean and super comfortable!
Aura Glamping Experience
Accettura

This is owned by my 3rd cousin, Giuliano. So, yes, I'm a little biased. But I would say this even if he wasn't my cousin -- Aura Glamping is AMAZING! If you want a relaxed place to stay, off the beaten track, and have plans to be in the Basilicata region...you need to consider Aura Glamping!

Authenticity & Character
Location
The views of Accettura and the surrounding countryside are amazing!
Staff
Giuliano is a gracious host, and he brings a morning breakfast in a beautiful picnic basket...complete with everything you could want!
Cleanliness & Comfort
The "yurt" was spotlessly clean, and has a very nice bathroom with toilet, sink, shower, bidet -- a true luxury in a camp setting (the reason for calling this "Glamping!"
Hotel Montestella
Salerno

A very nice hotel, close to the waterfront and ferries that take you to the Amalfi coast. Great shopping and restaurants within walking distance from the hotel. They have an awesome breakfast as well! The only reason I didn't give it 5 stars is that we arrived a little early and our room wasn't ready. We waited for nearly two hours in the lobby...the person at the front desk never told us when our room was ready (despite walking by us several times, and seeing my wife asleep in the lobby). Checkin was supposed to be 2:00. We still hadn't been told the room was ready, and had to go to the front desk and ask if it was ready yet. The response? "Your papers?" AGAIN -- this was annoying but we were early, so I kind of understand. Otherwise, the hotel was fantastic!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The lobby, breakfast area, and rooms were spotless. The only downside was that the paint was peeling from above our terrace and dropping in large pieces onto the table outside of our room.
Activity Reviews
Naples walking food and historical tour
Naples walking food and historical tour
Italy

Very nice walking tour of Naples. I wish there was more food involved, but we learned a lot!

Quality of Experience
Guides, Drivers and Staff
Transport
Private Cooking Class in the Tropea Countryside
Private Cooking Class in the Tropea Countryside
Tropea

Excellent class -- highly recommend!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Costa degli Dei - Tropea Capo Vaticano in a Dinghy!
Costa degli Dei - Tropea Capo Vaticano in a Dinghy!
Tropea

Melanie made this extra special by booking a private snorkling tour, rather than this larger group that we had initially planned to be with. So, I can't really provide a review of this trip "by dinghy." Instead, we were on a bow-rider outboard engine boat, skippered by a guy named Lorenzo. He was an incredible host and knew all the best spots to snorkel. Lorenzo also has a vast knowledge of the local history -- we not only had a great time snorkling, but also learned a ton!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Sep 29, 2025
Hi Glenn and Lindsay, what can I say, this kind of trip, where it's not just a holiday but it's actually getting to know the country, these reviews and of course planning for people like you is what reminds me everyday why I love my job.
I'm so pleased you had such a memorable trip, and I will be telling the story of how we found your counsin, without looking, for a very long time.
I always say I don't plan a trip, WE PLAN a trip together. I just do all the hard work to make the trip... Read more

Hi Glenn and Lindsay,

what can I say, this kind of trip, where it's not just a holiday but it's actually getting to know the country, these reviews and of course planning for people like you is what reminds me everyday why I love my job.
I'm so pleased you had such a memorable trip, and I will be telling the story of how we found your counsin, without looking, for a very long time.

I always say I don't plan a trip, WE PLAN a trip together. I just do all the hard work to make the trip exactly how you want it, so I think it was a success.

Sorry about the Montestella hotel, I wish you had informed us , we would have kept on top of things for you.

Thanks again for everything, I look forward to booking your next trip to Italy, we might find another counsin somewhere!

Our experience with KimKim, Elisa and Lorenzo...
Italy | Sep 12 - Sep 20, 2025

Shawn
Shawn H.
Ashburn, VA | Reviewed on Sep 24, 2025

Our experience with KimKim, Elisa and Lorenzo was fantastic. The hotels in Rome and Florence were in the perfect location and so unique and wonderful. Our drivers were all wonderful and communicative. The tour guides took us on the most unique adventures and took the time to show us special, authentic local eateries, artisans and cultural areas. The hotels, tours and transportation were all flawless. Everything was timed perfectly I can't say enough about the wonderful experience we had on our trip. I highly recommend and will absolutely use them again!

Local specialist: Elisa Sciabica
Elisa
Elisa Sciabica
Local specialist in Milan | Replied on Sep 24, 2025

Shawn, thank you so much for your incredible feedback! 😊 I’m absolutely thrilled to hear that you and Amy had such a wonderful time in Italy and that everything went perfectly. It means the world to us to know that the hotels, drivers, and tours truly made your trip special, and that we could give you a taste of authentic local experiences.
If you ever plan another trip, we’d love to help you explore even more of what Italy has to offer.
Thanks again for your kind words and your trust in us. Can’t wait to work with you again! 😊

From the City to the Sea: Rome…Amalfi Coast…Cinque Terre
Italy | Sep 4 - Sep 15, 2025

Gail
Gail B.
Waterford, MI | Reviewed on Sep 24, 2025
* We really enjoyed our stay at The Glam. The hotel was ideally located and close to many historic sites which allowed us easy access by walking or taxi. The hotel was comfortable and the breakfast was very good.
* Campo de Fiori, Jewish Ghetto and Trastevere Food Experience was an excellent, memorable experience. Our guide, Lisa, was outstanding.
* Private Guided Tour of the Colosseum and the Roman Forum was another wonderful experience. Our guide was able to navigate us through the...
Read more

* We really enjoyed our stay at The Glam. The hotel was ideally located and close to many historic sites which allowed us easy access by walking or taxi. The hotel was comfortable and the breakfast was very good.
* Campo de Fiori, Jewish Ghetto and Trastevere Food Experience was an excellent, memorable experience. Our guide, Lisa, was outstanding.
* Private Guided Tour of the Colosseum and the Roman Forum was another wonderful experience. Our guide was able to navigate us through the crowds and provide us with the history we needed to bring the surroundings to their former glory. She was a very knowledgable and personable guide.
* Taking the train to Sorrento was a little overwhelming if you aren’t an experienced train traveler. We were targeted by a young person who impersonated a railway employee offering to help us. She showed us how to read the schedule and grabbed our bags to take to the appropriate platform. When the train arrived, she carried them onto the train. Then she demanded that we pay her 20 euros per person for the “service I provided.” We were all tired and flabbergasted at this point, so we gave it to her. Later we realized, we had been scammed. I recommend that you warn others to watch for this type of con at train stations. Most 70 year old Americans don’t travel by train, so they aren’t accustomed to the machinations of train stations. We are perfect targets.
* Sorrento - the town is quaint, but very, very over crowded. This part of the journey did not start well. Our driver dropped us off at the wrong apartment, so we stood outside of it with our luggage trying to communicate with the apartment caretakers via cell phone about where we were. When he finally figured out that the apartment was the wrong one, he told us to grab our luggage, and he told us where to walk . He met us along the way.
* Villa Sofia - I cannot recommend it to anyone. The beds were extremely hard and left the four of us with back aches. Frankly, it was like sleeping on a board. There was no shampoo, no bath soap and one large towel per adult for a three-day stay. Every Air B&B where I have stayed has basic amenities. The decor was authentic Italian style which would be a plus for some travelers. It did not compensate for the negative aspects of the villa.
* Private driver along the Amalfi Coast - excellent! Our driver deserves a medal for his skills in navigating the twists and turns of those steep mountain roads!! He provided us with interesting facts and history about the towns along the Amalfi Coast, and reserved a restaurant for us where we had an incredible meal overlooking the Mediterranean. We stopped in two of the towns where we had sufficient time to explore and shop. He crafted the time according to our needs. He was an outstanding guide.
* Capri Islnd and Anacapri - beautiful island, but the day was overloaded. There were too many activities planned for this day. By the time we took a boat to the island, rode a jeep to the top, jumped on a cable car, took a tram, etc., we were exhausted. There was no down time to explore on our own. The guide was pushing us to the next activity. She was good friends with the other guides; they kept telling us how good our guide was. It was like attending a sorority party of guides. The chosen restaurant was terrible. We were stuck in a corner with no view and our waiter was the rudest server I have ever encountered. I asked if I could have my dressing on the side. He yelled out, “IMPOSSIBLE!” He never came back to the table. The next waiter was not much better. Our guide had to intervene because the waiters could not understand basic English. I recommend a different restaurant for future travelers!
* Free day - we really appreciated a free day to roam around!
* Hotel Palazzo Vannoni - we loved this hotel! The original frescos on the ceilings were magnificent! The owners were so welcoming and hospitable. Levanto is the perfect place to stay. It is not overly crowded and allows easy access to the rail system connecting the villages of Cinque Terre. Exploring the villages is a unique and incredible experience; those memories will last a lifetime.
* Hiking and Wine Experience - this was an exhilarating experience! My husband and I cannot give enough kudos to our guide, Elizabeth. She was the best of the best!! There were several moments when my courage lagged on those mountain trails, and she rallied the adventurer in me. Our hike was followed by a delicious wine and food tasting experience. Elizabeth made sure we were returned safely back to our hotel. She wins the prize for most outstanding guide in our journey.
* Connection to Florence - I’m not sure how there was no advanced knowledge that a railway connection was closed causing a last minute change in the itinerary to be made that ended up costing over $500. Usually railway construction projects are communicated far in advance. Regardless, two railroad connections schlepping luggage is too much for most American senior citizens.
* Hotel ll Guelfo Bianca - great hotel centrally located in Florence. We were able to support the local economy in the central market, view the Duomo, and walk among the beautiful pieces of art and architecture that is found everywhere in this amazing city. The hotel prepared an early breakfast for us because we were picked up at 3:30 a.m. to be taken to the airport.

Hotel Reviews
Hotel Il Guelfo Bianco
Florence
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Palazzo Vannoni
Levanto

Authentic frescos on the ceiling. Warm and friendly staff. Fantastic location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Villa Sofia
Sorrento

The beds were extremely hard. The amenities provided were sparse. Be prepared to bring your own shampoo and bar soap. Only one large towel was provided per adult for a three-day stay.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Glam
Rome
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Cinque Terre Hike: From Vineyards to Sea
Cinque Terre Hike: From Vineyards to Sea
Italy
The Pearl of the Mediterranean: A Day on Capri Island & Anacapri
The Pearl of the Mediterranean: A Day on Capri Island & Anacapri
Italy

OVERCROWDED itinerary

A Day Along the Amalfi Coast
A Day Along the Amalfi Coast
Italy
Rome Unearthed: Guided Walk of Colosseum & Ancient City
Rome Unearthed: Guided Walk of Colosseum & Ancient City
Rome
A Food Lover’s Rome: Campo de’ Fiori, Jewish Ghetto & Trastevere
A Food Lover’s Rome: Campo de’ Fiori, Jewish Ghetto & Trastevere
Rome
Local specialist: Rita Pagano
Rita
Rita Pagano
Local specialist in Naples & Madrid | Replied on Nov 17, 2025
Dear Gail, thank you so much for taking the time to share such a thoughtful and detailed review. I truly appreciate your honest feedback, as it helps us improve and also highlights the many special experiences you had. I’m very glad to know you had memorable stays at The Glam, Palazzo Vannoni, and Il Guelfo Bianco, as well as unique experiences in Rome, Cinque Terre, and Florence. I’m sorry to hear about the challenges you faced at the train station in Rome. Unfortunately, situations like... Read more

Dear Gail, thank you so much for taking the time to share such a thoughtful and detailed review. I truly appreciate your honest feedback, as it helps us improve and also highlights the many special experiences you had. I’m very glad to know you had memorable stays at The Glam, Palazzo Vannoni, and Il Guelfo Bianco, as well as unique experiences in Rome, Cinque Terre, and Florence.

I’m sorry to hear about the challenges you faced at the train station in Rome. Unfortunately, situations like this can happen in crowded stations, and I appreciate your suggestion to warn other travelers; it is very valuable feedback. I also regret the confusion upon your arrival in Sorrento, and I have already reached out to the driver to better understand what happened so we can avoid it in the future.

Regarding Villa Sofia, as it is an independent villa, only the essential amenities were provided. In Italy, apartments and villas usually differ from hotels in this way. If we had known upon your arrival, we would have gladly contacted the owner to provide anything additional you needed. About the bedding, I understand how comfort is personal and varies from person to person. We will certainly keep your feedback in mind for future travelers.

For the Capri day trip, I’ve spoken with the local provider. They confirmed that only local taxis are used (not jeeps), and that the guide followed the planned itinerary as closely as possible. Still, I understand that the day felt overloaded and that the restaurant experience was disappointing. Your feedback has been shared with them so they can review both the pacing of the day and the dining options to create a more relaxed experience going forward.

Lastly, about the rail connection to Florence, the railway announced the closure with very short notice, and we informed you as soon as we received the update. The private transfer option we suggested was intended to reduce the strain of multiple train and bus changes.

Once again, thank you for sharing your feedback. Your words will help us improve, and we hope you carry with you the wonderful memories of Italy that you created along the way. We truly value having been part of your journey, and it would be a pleasure to welcome you again in the future. Warm regards, Rita 😊

This was my first time using Kim Kim, and the...
Iceland | Sep 11 - Sep 20, 2025

K
Karen N.
Salt Lake City, UT | Reviewed on Sep 24, 2025
This was my first time using Kim Kim, and the experience couldn’t have been easier. When planning our trip, their feedback and response was extremely timely and very helpful. They made accommodations when requested and the properties they suggested were wonderful. We loved the lava cave experience and the Húsafell hot springs. All hotels were excellent. The links with suggestions and directions on the app provided excellent guidance! Unfortunately our whale watching tour was canceled because... Read more

This was my first time using Kim Kim, and the experience couldn’t have been easier. When planning our trip, their feedback and response was extremely timely and very helpful. They made accommodations when requested and the properties they suggested were wonderful. We loved the lava cave experience and the Húsafell hot springs. All hotels were excellent. The links with suggestions and directions on the app provided excellent guidance! Unfortunately our whale watching tour was canceled because of weather, but they refunded our money immediately.
We had hesitated traveling on our own with a car, but they made the experience very easy. We would definitely use them again!

Hotel Reviews
Alda Hotel Reykjavík
Reykjavík

Extremely well located and convenient for walking everywhere

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hótel Búðir
Búðir

Wish we had more time here!!

Authenticity & Character
Location
It was in a remote area with access to lots of beautiful places. The hotel itself was on a special piece of property
Staff
They went out of their way to make us comfortable. We came back drenched from a hike and the offered to dry our jacket and gloves.
Cleanliness & Comfort
Hótel Húsafell
Húsafell, Borgarbyggð

Well located, clean, excellent gourmet meals!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Noga Heyman
Noga
Noga Heyman
Local specialist in Kimkim HQ | Replied on Sep 24, 2025

Thank you, Karen! It was so fun working with you to create this memorable Iceland adventure. I'm really glad you found the trip plan easy to navigate and were able to enjoy both the guided and independent experiences. I look forward to working together again one day!

Repeat KimKim customers
Italy | Sep 9 - Sep 19, 2025

Mary Rita
Mary Rita G.
Niles, IL | Reviewed on Sep 24, 2025
We have used Kim Kim for our trips to Spain, Scotland and Italy. Love the personalized service and small group tours. They are always helpful when we have questions and like how you send messages daily on our trip.
Our recent trip to Italy with KimKim Travel was absolutely amazing! We visited Venice and Florence, and everything about the experience—from planning to the final day—was seamless and memorable.
In Venice, we were enchanted by the romantic canals, rich history, and stunning...
Read more

We have used Kim Kim for our trips to Spain, Scotland and Italy. Love the personalized service and small group tours. They are always helpful when we have questions and like how you send messages daily on our trip.
Our recent trip to Italy with KimKim Travel was absolutely amazing! We visited Venice and Florence, and everything about the experience—from planning to the final day—was seamless and memorable.
In Venice, we were enchanted by the romantic canals, rich history, and stunning architecture. The local guide provided by KimKim was knowledgeable and engaging, making our gondola ride and visit to St. Mark’s Basilica even more meaningful.
Florence was equally unforgettable. From walking through the Uffizi Gallery to seeing Michelangelo's David in person, every moment was well-organized and thoughtfully curated. The food, the culture, the art—everything exceeded our expectations.
KimKim Travel did a fantastic job tailoring the itinerary to our interests, and the communication throughout the planning process was smooth and responsive. Every transfer, tour, and accommodation was arranged with care.
We highly recommend KimKim Travel for anyone looking to explore Italy without the stress of planning. This trip created memories that will last a lifetime!

Hotel Reviews
La Maison du Sage
Florence

Wow!!! Such a great B&B/hotel. Loved the atmosphere and the rooms. Felt like i was at home. All the staff was great. The breakfast and service was wonderful.

Authenticity & Character
Such a unique B&B with a front desk.
Location
Across the street from Basilica of Santa Croce and short walk to everything
Staff
Amazing staff. Daniel is the bomb. Got us reservations where we wanted you go and suggested great restaurants.
Cleanliness & Comfort
Great/clean/love the patio
Hotel Ca' d'Oro
Venice

This was a nice hotel. Pleasant and helpful. Not a fdn of their breakfast. The view out our window was beautiful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Half Day-Trip to Pisa from Florence
Half Day-Trip to Pisa from Florence
Florence

There was not enough time. It took over an hour to get there. Wish we chose to do something else on our 1/2 day adventure.

Masterpieces of the Renaissance: Uffizi Gallery Tour
Masterpieces of the Renaissance: Uffizi Gallery Tour
Italy

Great to have an expert walk you around to see the important art work. Our your guide was wonderful. She pointed out things you might walk by.

Quality of Experience
Guides, Drivers and Staff
Transport
Best of Florence Walking Tour with David & the Duomo
Best of Florence Walking Tour with David & the Duomo
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Murano Excursion with boat
Murano Excursion with boat
Venice

Great idea. Not a fan of this tour. Too expensive and rushed us off the island to Burano. Wanted to walk around. They only catered to people spending thousands of dollars. Did not like the jewelry. Wish we could of gone yo another site.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit to a Peggy Guggenheim Museum and Palace
Visit to a Peggy Guggenheim Museum and Palace
Venice
Quality of Experience
Guides, Drivers and Staff
Transport
Welcome Walking Tour to Venice: The comprehensive view of the Floating City
Welcome Walking Tour to Venice: The comprehensive view of the Floating City
Venice

Great walk around Venice with a very knowledgeable local.

Quality of Experience
Guides, Drivers and Staff
Transport
Ok
Local specialist: Jessica Proietti
Jessica
Jessica Proietti
Local specialist in Italy | Replied on Oct 01, 2025

Dear Mary Rita,

Thank you so much for your kind words! We’re delighted to hear you enjoyed the personalized service, the small group tours, and our daily updates during your trip.
It’s always our goal to make you feel supported and cared for every step of the way, and knowing this made a difference for you truly means a lot to us.

We look forward to welcoming you again on your next Italian adventure!

Warm regards,
Jessica & Storywalking Team

Thank you so much Svetlana for this amazing t...
Ireland | Sep 15 - Sep 22, 2025

Leslie
Leslie G.
Dallas, TX | Reviewed on Sep 24, 2025
Thank you so much Svetlana for this amazing trip. We enjoyed every bit of it, with the best time in Killarney. From Monika's thorough tour of Dublin, to the personal tastings at each distillery. Especially at the Pig's Lane, Louise Walsh was amazing in going thru some of their liquors in the most gorgeous speak easy style private bar. The quaint hotel Earls Court, was also so amazing, I didn't catch the hostess name when we arrived that evening but she was very helpful with any questions and... Read more

Thank you so much Svetlana for this amazing trip. We enjoyed every bit of it, with the best time in Killarney. From Monika's thorough tour of Dublin, to the personal tastings at each distillery. Especially at the Pig's Lane, Louise Walsh was amazing in going thru some of their liquors in the most gorgeous speak easy style private bar. The quaint hotel Earls Court, was also so amazing, I didn't catch the hostess name when we arrived that evening but she was very helpful with any questions and recommendations. Every morning at breakfast, Agnes and Anna greeted us with smiles and laughter, setting the tone for a fantastic day. We didn't get to explore much of Galway, it was just SO busy and the hotel was right in the center of it, being a newbie to driving it was intimidating. Speaking of that, driving in Ireland was the BEST way to get to see it. From the busy streets to the back roads we got to experience the very best travels. Small dinners such as The Purple Door Cafe in Leenane to Hazel Mountain Chocolate in Oughtmama Co Clare. And SO much in between. Just an amazing time! Thank you so much for the fun and the memories!!

Hotel Reviews
Lawlors Hotel
Naas

We stopped here for an overnight stay on our way to Dublin airport. ( only 45 minutes to the airport ) It was a great experience!! Hate we didn't get there in time to enjoy it. The rooms were spacious and the staff was very friendly. The lobby is a beautifully designed area.

Authenticity & Character
Spectacular
Location
Great location especially if you are heading to airport
Staff
Great staff, they even mailed some things for me.
Cleanliness & Comfort
Very clean, very comfy and we even got an upgraded room! Thank you all!
Earls Court House Hotel
Killarney

This hotel is by far the best I've ever stayed at. The rooms are spotless, and the location is perfect—close enough to everything, yet not too close. The staff was incredible; I didn’t catch the hostess's name, but she was so helpful and accommodating. Every morning at breakfast, Agnes and Anna greeted us with smiles and laughter, setting the tone for a fantastic day.

Authenticity & Character
Love the ambience
Location
Perfect location
Staff
Everyone was very friendly and helpful
Cleanliness & Comfort
Could've lived here :) it was all great.
Maldron Hotel Sandy Road Galway
Galway

Great room, location is ok, would've loved a less traffic area. Food was great and service was good.

Authenticity & Character
Hotel is good, but we were spoiled at the Davenport. :)
Location
I would prefer a less busy location, but that is me.
Staff
Awesome staff, they were very nice and helpful
Cleanliness & Comfort
A little on the dirty side but would stay again if need be.
Davenport Hotel
Dublin

The staff here are amazing in every way. Would love to go back, great food here also!

Authenticity & Character
The ambience to the staff, it is brilliantly done!
Location
Staff
They take care of any needs and go beyond .....
Cleanliness & Comfort
Great rooms and very comfy bed!
Activity Reviews
Killarney Brews & Views
Killarney Brews & Views
Killarney
Quality of Experience
Guides, Drivers and Staff
Transport
Sheep Dog & Shearing
Sheep Dog & Shearing
Ireland
Quality of Experience
Guides, Drivers and Staff
Transport
Kilbeggan Distillery
Kilbeggan Distillery
Kilbeggan
Quality of Experience
Guides, Drivers and Staff
Transport
Traditional Dance, Music & Dinner
Traditional Dance, Music & Dinner
Dublin

This show is great! I could watch them all night, great energy and skills. The food and drinks were great also.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Book of Kells & Old Library
Book of Kells & Old Library
Dublin

This place is amazing, the books that the college actually still gets to have access to is amazing. Loved this

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Tour of Dublin
Guided Tour of Dublin
Dublin

Monika was amazing and very informative on the area. She is so friendly and we enjoyed our exploration with her. She even walked us up to our next booking at the Book Of Kells.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Svetlana Frolova

Fjords are awesome
Norway | Sep 7 - Sep 16, 2025

R
Rob & Debbie D.
Minneapolis, MN | Reviewed on Sep 24, 2025
We were pleased overall. The guided excursions were a nice feature, especially the Undredal cheese tasting and Stave church tour. The fjords cruise was awesome and a must-do for anyone traveling in Norway. Linking things together with train and ferry was a nice feature- 2 modes of travel rare in the US.
The hotels were conveniently located with awesome breakfasts all-around.
Our only complaint was the substandard hotel room in Stockholm that was small with bathroom barely usable- perhaps 3...
Read more

We were pleased overall. The guided excursions were a nice feature, especially the Undredal cheese tasting and Stave church tour. The fjords cruise was awesome and a must-do for anyone traveling in Norway. Linking things together with train and ferry was a nice feature- 2 modes of travel rare in the US.
The hotels were conveniently located with awesome breakfasts all-around.
Our only complaint was the substandard hotel room in Stockholm that was small with bathroom barely usable- perhaps 3 times the size of an airline bathroom- very small!

Hotel Reviews
Scandic Gamla Stan
Stockholm
Authenticity & Character
Location
Can walk to anywhere in Gamla Stan
Staff
Cleanliness & Comfort
Clean yes, bathroom extremely small.
Grand Hotel Terminus
Bergen
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Vangsgaarden Gjestgiveri
Aurland

Quaint, charming. Very good breakfast. Convenient to everything in this small village.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Scandic Oslo City
Oslo

Smallish rooms, especially by US standards. Awesome breakfast Great location to walk central Copenhagen

Authenticity & Character
Location
Staff
very helpful for restaurant ideas
Cleanliness & Comfort
Activity Reviews
Bergen Walking Tour With a Local Guide
Bergen Walking Tour With a Local Guide
Bergen

Loved the background history along the way

Quality of Experience
Guides, Drivers and Staff
sometimes hard to hear what guide was saying as he was walking and the crowds limited how close we could be to him
Explore Oslo's Hidden Gems with a Local Expert
Explore Oslo's Hidden Gems with a Local Expert
Oslo

enjoyed learning and seeing things not in the tour books

Quality of Experience
we all loved stopping at the coffee shop, Tim Wendelboe.
Guides, Drivers and Staff
Stig was great.
Luggage Transfer between Oslo and Bergen
Norway

quite convenient not to lug around heavy suitcase if one can do without some items for a few days.

Quality of Experience
Fjordcruise on UNESCO Nærøyfjord
Fjordcruise on UNESCO Nærøyfjord
Norway

Must do!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Katie Acheson-Gray
Katie
Katie Acheson-Gray
Local specialist in Sørreisa | Replied on Sep 25, 2025

Hi Rob & Deb,

Thank you for taking the time to write a review. We really appreciate your feedback, and I'm glad to hear you were happy with the majority of your hotels and all your guided excursions. I totally take on board your comments with the room in Stockholm - they are particularly small in comparison to their other hotels. I should have given you a heads up on that beforehand. Glad you otherwise enjoyed your trip, and hopefully we can welcome you back another time!

Best,
Katie

Friends guiding friends! The team, the guides & the perfect vacation
Belize | Sep 15 - Sep 20, 2025

J
jana A.
Dallas, TX | Reviewed on Sep 24, 2025
We met the KimKim team online. The vibe & the communication was instantly there. So, we were off.
From the port of entry to Belize, drivers, tour guides, & constant communication from Catherina & her team, we were lead through our Belizean trip with ease. The biggest surprise was our daily guides, Leo & Jeronimo. They both filled the silence with history, interest, and favorite food stops. We fell in love with the classic Belize cuisine, so we were taken to a grocery & guided to select...
Read more

We met the KimKim team online. The vibe & the communication was instantly there. So, we were off.
From the port of entry to Belize, drivers, tour guides, & constant communication from Catherina & her team, we were lead through our Belizean trip with ease. The biggest surprise was our daily guides, Leo & Jeronimo. They both filled the silence with history, interest, and favorite food stops. We fell in love with the classic Belize cuisine, so we were taken to a grocery & guided to select local spices for back at home.

Our favorite hotel was the Ka'ana Resort in San Ignacio. The grounds were a traveler's paradise, the restaurant was carefully curated, the rooms were comfortable & beautiful and the staff gracious beyond expectations. This I would rate 10/10.

We were driven to the ruins at Caracol, the baboon sanctuary, and after taking a water taxi to the island of San Pedro, the Searious Adventures guide took us snorkeling at Hoi Chan. After snorkeling we were driven to Shark Ray alley for shark feeding and a bit more history of the reef and the animals that live there. All of these experiences were chosen by KimKim. All of these adventures were memorable, and irreplaceable.

On our free day, we drove our golf cart one hour away to the Secret beach on San Pedro. We were told by one or 2 travelers not to bother, but this is a MUST go! Secret beach has walk in swimming, bar service on lounge chairs under palms and umbrellas. tables to dine IN THE water! Shopping, music. It was the perfect way to wrap up our trip.

All in all, we are very happy! We will meet again, KimKim. Happy travelling!

Local specialist: Catherina Tittaferrante
Catherina
Catherina Tittaferrante
Local specialist in Antigua Guatemala | Replied on Sep 25, 2025
My lovely Jana, so wonderful meeting you and sharing with you this extraordinary world, we are so honored to serve you and be able to call you friend. Thank you for spreading light, love and your beautiful energy. Jeronimo and the entire crew shared how much they enjoyed sharing our hometown with you, having your trust means the whole universe to us, as there are so many different feelings when traveling but our mission and vision is always to guarantee your happiness and safety. We are... Read more

My lovely Jana, so wonderful meeting you and sharing with you this extraordinary world, we are so honored to serve you and be able to call you friend.

Thank you for spreading light, love and your beautiful energy. Jeronimo and the entire crew shared how much they enjoyed sharing our hometown with you, having your trust means the whole universe to us, as there are so many different feelings when traveling but our mission and vision is always to guarantee your happiness and safety.

We are extremely happy to have created and printed an irreplaceable memory in your hearts, our biggest hope is to continue discovering impresive destinations together!

The Baltics were great. Loved our trip and ad...
Lithuania | Sep 11 - Sep 20, 2025

Patty
Patty N.
Kansas City, MO | Reviewed on Sep 24, 2025
The Baltics were great. Loved our trip and adventures. Read more

The Baltics were great. Loved our trip and adventures.

Hotel Reviews
Savoy Boutique Hotel
Tallinn

A little outdated and old fashion but not in a good way.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Neiburgs Hotel & Restaurant
Riga

This was a fantastic hotel. The room was large and beautiful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
MICHAELSON boutique HOTEL
Klaipeda

Great historic building with lovely but small rooms

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Vilnia
Vilnius

Very nice hotel. I would gladly stay there again.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tallinn Highlights Tour
Tallinn Highlights Tour
Tallinn
Quality of Experience
Guides, Drivers and Staff
Transport
Gauja National Park Tour
Gauja National Park Tour
Riga
Quality of Experience
Guides, Drivers and Staff
Transport
Riga Old Town & Central Market Walking Tour
Riga Old Town & Central Market Walking Tour
Riga
Quality of Experience
L
Guides, Drivers and Staff
Transport
Riga - Klaipeda Private Transfer with Stops at Lake Plateliai & Hill of Crosses
Lithuania
Quality of Experience
O
Guides, Drivers and Staff
Transport
Discover Beautiful Curonian Spit
Discover Beautiful Curonian Spit
Klaipeda

Long day but beautiful

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Kaunas City Walking Tour
Kaunas City Walking Tour
Lithuania

Beautiful city, so charming!

Quality of Experience
Guides, Drivers and Staff
Transport
Vilnius City Walking and Driving Tour
Vilnius City Walking and Driving Tour
Vilnius

Great and informative

Quality of Experience
Guides, Drivers and Staff
K
Transport
Local specialist: Moonika Apart
Moonika
Moonika Apart
Local specialist in Rovaniemi | Replied on Sep 24, 2025

Hello Patty,

Thank you for your feedback. Glad to hear you liked the Baltic States and were happy with your trip. Sorry to hear you didn't really like the hotel in Tallinn but happy to hear you liked the other places.

Best,
Moonika

The guides were amazing, the trip memorable a...
Italy | Sep 2 - Sep 12, 2025

Catherine
Catherine L.
Cedar Falls, IA | Reviewed on Sep 24, 2025
The guides were amazing, the trip memorable and out of this world.
Thank you
Catherine
Read more

The guides were amazing, the trip memorable and out of this world.
Thank you
Catherine

Hotel Reviews
Hotel Villa Paradiso Taormina
Taormina

My favorite hotel! Service impeccable, the food : out of the world. Perfect location and the gardens perfect. Thank you

Authenticity & Character
Loved the old world feel with modern amenities
Location
Location central to so many things to do
Staff
Personable and wonderful
Cleanliness & Comfort
Very clean no complaints loved the little balcony overlooking the gardens
Hotel Corallo
Sorrento

The view was beyond expectation! Service, exceptional, room just beautiful loved the balcony.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
CC Palace Hotel
Roma

Beautiful hotel in a perfect location Excellent service

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Visit of The Amalfi coast  Villages Full Day
Visit of The Amalfi coast Villages Full Day
Italy

So much history and beauty a worthy tour. A must for old world beauty and history

Quality of Experience
Guides, Drivers and Staff
Transport
Etna wine group tour
Etna wine group tour
Italy

The food and wine were impeccable The tour on Etna was amazing

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sunset boat trip along the Taormina Coast
Sunset boat trip along the Taormina Coast
Taormina

I will come back and f DD o this again and again … just perfect in every way

Quality of Experience
Guides, Drivers and Staff
Transport
Late afternoon Sicilian cooking class
Late afternoon Sicilian cooking class
Italy

The cooking class was incredible The food amazing Chef!!!! Thank you !!!!

Quality of Experience
Food
Our Chef was Amazing and a great teacher
Transport
Private tour of Tivoli Full Day Trip
Private tour of Tivoli Full Day Trip
Rome

Once in a lifetime tour Mind blowing .. the history and sheer beauty The guide Alice was amazing

Quality of Experience
Guides, Drivers and Staff
Transport
Small group tour of Rome highlights by Golf Cart (6 people - 3 hours)
Small group tour of Rome highlights by Golf Cart (6 people - 3 hours)
Rome

Loved our tour guide Alice!!! She was incredibly knowledgeable…. Took us to the most amazing places!!!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sonia Vanzin
Sonia
Sonia Vanzin
Local specialist in Venice | Replied on Sep 24, 2025

Ciao Cat, thank you so much for your wonderful and detailed review.
We are thrilled to hear that you had an unforgettable time in Italy, and we very much look forward to welcoming you back again soon!

Our Cusco and Machu Picchu guide - Edy - was ...
Peru | Sep 9 - Sep 15, 2025

S
Susan D.
Newark, NJ | Reviewed on Sep 24, 2025

Our Cusco and Machu Picchu guide - Edy - was amazing. He was so knowledgeable and passionate about all things Inca. He was extremely respectful and enhanced our experience in every way!

Local specialist: Johanna Fabian

We worked with KimKim on our honeymoon and th...
Italy | Aug 30 - Sep 11, 2025

V
vanessa k.
South Salt Lake, UT | Reviewed on Sep 24, 2025
We worked with KimKim on our honeymoon and they were wonderful! They really customized the itinerary to our preferences and built the perfect trip for our specific personalities. We also appreciated how much free time we had as we like to explore on our own, it was the perfect balance of relaxation and activity. We would recommend KimKim to anyone planning a big trip who wants to truly enjoy it and not have to think about the little details. Read more

We worked with KimKim on our honeymoon and they were wonderful! They really customized the itinerary to our preferences and built the perfect trip for our specific personalities. We also appreciated how much free time we had as we like to explore on our own, it was the perfect balance of relaxation and activity. We would recommend KimKim to anyone planning a big trip who wants to truly enjoy it and not have to think about the little details.

Activity Reviews
The Best of Colosseum & Ancient Rome With Exclusive Arena Access
The Best of Colosseum & Ancient Rome With Exclusive Arena Access
Rome

We had a wonderful tour with Valentina, one of our favorite guides. She was so knoweledgable and fun to hang out with!

Highlights of the Vatican & Sistine Chapel Tour
Highlights of the Vatican & Sistine Chapel Tour
Italy

Loved Luca and his robust knowledge of the Vatican.

Secrets Walks of Sorrento: Street food by Locals
Secrets Walks of Sorrento: Street food by Locals
Italy

This was not a food tour, it was more of an orientation to the city. It wasn't what we expected and I wouldn't categorize it as a food tour to avoid dissapointment.

Amalfi coast boat tour from Sorrento (Amalfi & Positano)
Amalfi coast boat tour from Sorrento (Amalfi & Positano)
Italy

One of the best days we had!

Cinque Terre sunset tour: visit, aperitif and snorkeling*
Cinque Terre sunset tour: visit, aperitif and snorkeling*
Italy

This tour was awesome, we loved Chiara and Marco. We really enjoyed swimming and enjoying local food and wine.

Portofino Paddle & Pesto
Portofino Paddle & Pesto
Italy

Filipo was great, it was a super fun tour!

Orientation Tour of the Cinque Terre - Half Day Private Group
Orientation Tour of the Cinque Terre - Half Day Private Group
Italy

Such an amazing time, we loved Heidi!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Replied on Sep 24, 2025

Ciao Vanessa,
We’re thrilled to hear that your honeymoon was everything you hoped for!
We’re so glad you could simply enjoy your trip without worrying about the details, that’s exactly what we aim for.
Warm wishes for many more amazing journeys together,
Maria Grazia & Storywalking Team

Thanks Vivky and kimkim
New Zealand | Aug 28 - Sep 7, 2025

B
Bastien B.
Australia | Reviewed on Sep 24, 2025

Everything was perfect! Our trip was better than we hoped. The choice of activities, the pace and the advice suited us perfectly.

Thank you very much to Vicky who was very available before and during our trip

Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Sep 24, 2025

Thanks so much Bastien
I am so glad you had a great time
Wishing you many more travel adventures ahead
Take care and All the Best
Vicky

Morocco Tour
Morocco | Sep 12 - Sep 23, 2025

Simon
Simon S.
New Zealand | Reviewed on Sep 24, 2025
Unfortunately I only experienced the first few days of the tour as I had a medical problem and needed to head home. The hotels were great, and my one day on the tour where we visited the mosque in Casablanca was fantastic. I was unsure why we were dropped off at a mall for the afternoon. The only disappointment was the driver and van. It was very uncomfortable and should have had at least a chilly bin with drinks and better seats for the long trips and hot weather. I think this was sorted... Read more

Unfortunately I only experienced the first few days of the tour as I had a medical problem and needed to head home. The hotels were great, and my one day on the tour where we visited the mosque in Casablanca was fantastic. I was unsure why we were dropped off at a mall for the afternoon.

The only disappointment was the driver and van. It was very uncomfortable and should have had at least a chilly bin with drinks and better seats for the long trips and hot weather. I think this was sorted for future days after I left.

The driver had very limited knowledge and was really just a taxi driver. He also used his phone while driving which was very dangerous as he was unsure of directions.

I did appreciate the ride back to Casablanca so I could catch my flight home.

Local specialist: Hamza EL Asely
Hamza
Hamza EL Asely
Local specialist in Marrakech | Replied on Oct 03, 2025
Hi Simon, Thank you very much for taking the time to share your feedback. We’re truly sorry that your trip was cut short due to a medical issue, and we hope you’re feeling much better now. We’re happy to hear that you enjoyed the hotels and that your visit to the Hassan II Mosque in Casablanca was a highlight. At the same time, we sincerely apologize for the discomfort you experienced with the vehicle and driver. This is not the standard we strive for, and your comments are being taken very... Read more

Hi Simon,

Thank you very much for taking the time to share your feedback. We’re truly sorry that your trip was cut short due to a medical issue, and we hope you’re feeling much better now.

We’re happy to hear that you enjoyed the hotels and that your visit to the Hassan II Mosque in Casablanca was a highlight. At the same time, we sincerely apologize for the discomfort you experienced with the vehicle and driver. This is not the standard we strive for, and your comments are being taken very seriously. We have already made adjustments after you left to ensure that vehicle and the driver maintain both professionalism and safety at all times.

We also understand your point about the mall stop and appreciate you highlighting this, it helps us refine the experience for future travelers.

We’re grateful you were still able to experience some of Morocco’s beauty during your short stay, and we truly appreciate your kind words about the assistance provided for your return to Casablanca.

Best Wishes,
Hamza

North Vietnam adventure! arranged by KimKim...
Vietnam | Sep 16 - Sep 22, 2025

S
Sueann L.
Newark, NJ | Reviewed on Sep 23, 2025

This trip to North Vietnam arranged by KimKim was more than we could have asked for! Every amenity, the hotels, the transport and the guides - MIA in Hanoi and ZoZo in Sa Pa were amazing, informative, accommodating and fun. We travelled to Hanoi, SaPa, and Ha Long Bay. The food was excellent everywhere and they provided bottled water at every turn. We had many activities that KimKim arranged and they all were fantastic. We love Kim Kim and Ashley!!

Local specialist: Ashley Nguyen
Ashley
Ashley Nguyen
Local specialist in Hanoi | Replied on Sep 24, 2025

Dear Sueann,

Thanks so much for the kind words! It truly makes my day to hear that you had such an amazing time in North Vietnam.

I'm absolutely thrilled that everything—from the hotels and transport to the guides, Mia and Zozo—was perfect for you. They're both incredible, and I'll be sure to pass along your compliments.

It was a joy to help you plan this adventure, and I'm so glad you loved all the activities and delicious food. I hope to help you plan your next amazing trip soon!

Love,
Ashley

Guides were great and very knowledgeable. Pen...
Greece | Sep 7 - Sep 16, 2025

Wendy
Wendy T.
Chicago, IL | Reviewed on Sep 23, 2025
Guides were great and very knowledgeable. Penelope was my favorite(Acroplis and food tasting tour) followed by Yannis who drive us to Delphi. The views were incredible. Definitely a trip of a lifetime. Read more

Guides were great and very knowledgeable. Penelope was my favorite(Acroplis and food tasting tour) followed by Yannis who drive us to Delphi. The views were incredible. Definitely a trip of a lifetime.

Hotel Reviews
Manos Small World Santorini
Santorini island

Very clean and wonderful staff. Did not like the fact that there were over 60 stairs to get to the rooms. Luckily there was a bellhop that carried our luggage up and down for us. Excellent view off the patio of the coastline and sunset.

Authenticity & Character
Location
Great location but a lot of stairs to get to the rooms.
Staff
Cleanliness & Comfort
Galaxy Hotel Naxos
Naxos

Great views and loved the pools. Breakfast buffet was also very good. Close to the beach and short walking distance from town. Friendly staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Athens Cypria Hotel
Athens

Hotel was very clean but had extremely small elevators. And the rooftop bar next door played extremely loud techno music until after 1am, so I had to sleep with ear plugs. Breakfast buffet was incredible. Hotel staff was very accommodating.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Sunset Caldera Cruise
Private Sunset Caldera Cruise
Santorini

My favorite activity by far. Had a private catamaran for just the 3 of us. George & Dmitrios were great. Got to swim in a few spots in the Aegean sea. Food was excellent as well and the sunset was incredible.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
The transport driver from the hotel seemed to be in a hurry. Was driving fast and honked his horn often.
Private Traditional Cooking Experience at Village Farm
Private Traditional Cooking Experience at Village Farm
Naxos

This was my least favorite activity. Host was very gracious but we made stuffed vegetables as the main meal. Thought we would be making an authentic Greek dish. Although we did make homemade tzatziki sauce which was excellent. We did get a tour of the farm, but it was way up on a hillside so we didn’t get to stroll through the town as the description stated.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Mythology Sunset Walk and Wines of Naxos
Mythology Sunset Walk and Wines of Naxos
Naxos

I liked Iliana a lot. She was very knowledgeable. I especially liked the symposium we had while drinking wine. The sunset at the Temple of Apollo was incredible.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Guided Day Trip to Delphi
Private Guided Day Trip to Delphi
Athens

Yannis was our driver and was great. Tour guide was ok. The lunch spot was excellent with a great view.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Acropolis & Highlights Walk with Food Tastings
Private Acropolis & Highlights Walk with Food Tastings
Athens

Penelope was my favorite guide. Learned a lot from her.

Quality of Experience
Guides, Drivers and Staff
Transport
Didn’t realize it was all on foot.
Local specialist: Siena Mueller
Siena
Siena Mueller
Local specialist in Kimkim HQ | Replied on Oct 07, 2025

Thank you, Wendy, for sharing such thoughtful feedback! 💛 I’m so glad to hear you had a wonderful experience overall and that guides like Penelope, Yannis, and Iliana helped make your trip so memorable. Your notes about the hotels and activities are very helpful, and I’m happy you were able to enjoy those amazing views and sunsets throughout Greece. It truly sounds like a special journey—one to remember for a lifetime!

Gummi was very attentive to our needs both in...
Iceland | Sep 8 - Sep 19, 2025

S
Susan H.
Ashburn, VA | Reviewed on Sep 23, 2025

Gummi was very attentive to our needs both in planning the trip and during the trip. He was accessible 24/7. The hotels and excursions he booked for us were fantastic. The pace of the trip was just right. We did not feel rushed at all.

Local specialist: Guðmundur Óli Pálmason
Guðmundur Óli
Guðmundur Óli Pálmason
Local specialist in Iceland | Replied on Sep 23, 2025

Thank you so much for the kind review Susan!
It makes my day knowing you had such a great trip.

I do hope we'll see you in Iceland soon again :)

Very happy KimKim service, made the booking p...
Portugal | Sep 13 - Sep 20, 2025

N
NADA C.
France | Reviewed on Sep 23, 2025

Very happy KimKim service, made the booking process easy. Everything went according to plan. Will definitely use KimKim again!

Local specialist: Coraima Yañez
Coraima
Coraima Yañez
Local specialist in Kimkim HQ | Replied on Oct 06, 2025

Thank you so much for your kind review, Nada! I'm thrilled to hear that your trip went smoothly and that the booking process was easy from start to finish. This is one of my priorities! It's wonderful to know you had such a positive experience with kimkim — we're looking forward to seeing you again in the future!
Coraima

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.