Kimkim Trip Reviews

4.8
Based on 17,480 ratings
Read 17,480 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Madagascar is a fascinating country, filled w...
Madagascar | Nov 5 - Nov 17, 2024

Minda
Minda H.
Maple Grove, MN | Reviewed on Nov 20, 2024
Madagascar is a fascinating country, filled with many "natural world" things to explore from lemurs and chameleons to hiking beautiful forests. It also has a rich cultural heritage which we were able to explore as well.
Our guide, Charlie was one of the best we have encountered on our many Kimkim trips. He drove us many miles on difficult roads safely, he is very knowledgeable about his country and culture and has many contacts throughout the country. He was eager to please us , and he...
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Madagascar is a fascinating country, filled with many "natural world" things to explore from lemurs and chameleons to hiking beautiful forests. It also has a rich cultural heritage which we were able to explore as well.
Our guide, Charlie was one of the best we have encountered on our many Kimkim trips. He drove us many miles on difficult roads safely, he is very knowledgeable about his country and culture and has many contacts throughout the country. He was eager to please us , and he did!
Esther put together a trip that highlighted all we wanted to see and do. We are thankful for her help. As an extra bonus we were actually able to meet her in person as she was traveling in Madagascar the same time we were!

Activity Reviews
Andasibe-Mantadia National Park
Andasibe-Mantadia National Park
Andasibe

Roger was an excellent guide in this park. We saw lots of lemurs! It's a busy /popular park.

Quality of Experience
Guides, Drivers and Staff
Roger the guide
Transport
Arrival in Antananarivo & Transfer to your accommodation
Arrival in Antananarivo & Transfer to your accommodation
Antananarivo

Charlie was there waiting despite our flight being delayed 2 hours!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Esther Ruempol
Esther
Esther Ruempol
Local specialist in Johannesburg, South Africa | Replied on Nov 21, 2024

Dear Minda, Gary and Nate,
I am so happy you had a wonderful trip and it was really great to meet you in Madagascar!
I will also pass on your message to Charlie, he will be very pleased to hear your wonderful compliments :-)
Thank you so much for travelling with us!

Jeab put together a great plan for my trip, a...
Thailand | Nov 14 - Nov 19, 2024

A
alexandra s.
Los Angeles, CA | Reviewed on Nov 20, 2024
Jeab put together a great plan for my trip, and always responded quickly if I had a question. I would absolutely reccomend her to any other travelers. Read more

Jeab put together a great plan for my trip, and always responded quickly if I had a question. I would absolutely reccomend her to any other travelers.

Hotel Reviews
DusitD2 Samyan Bangkok
Bangkok
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Krabi La Playa Resort
Krabi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Panphuree Residence (SHA Extra Plus)
Phuket
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Jeab Kwanchanok
Jeab
Jeab Kwanchanok
Local specialist in Thailand | Replied on Nov 24, 2024
Thank you so much for your kind words and for taking the time to share your feedback, Alex! I’m thrilled to hear that you were happy with the trip plan and the service I provided. It was a pleasure working with you to create your travel experience, and I’m glad everything went smoothly. I also appreciate your detailed hotel reviews. It helps me a lot in ensuring that future clients have the best options available. If you ever need help planning another trip or have any other questions, feel... Read more

Thank you so much for your kind words and for taking the time to share your feedback, Alex! I’m thrilled to hear that you were happy with the trip plan and the service I provided. It was a pleasure working with you to create your travel experience, and I’m glad everything went smoothly.

I also appreciate your detailed hotel reviews. It helps me a lot in ensuring that future clients have the best options available.

If you ever need help planning another trip or have any other questions, feel free to reach out anytime. I’d love to assist you again in the future.

Thanks again, and safe travels!

Best wishes,
Jeab

Awesome trip to Portugal
Portugal | Nov 3 - Nov 16, 2024

Samantha
Samantha S.
Canada | Reviewed on Nov 20, 2024
We had an amazing trip to Portugal. We don't usually do trips like this (booked by a travel agent with guided excursions), but Helena found great local guides who were very knowledgeable, and willing to take us off the beaten path. In many cases, it felt like going on a day trip with an old friend. The drivers who transported us to and from the airport and between cities were also great - punctual, very friendly, and helpful. And the hotels were amazing - very nice and in great locations! It... Read more

We had an amazing trip to Portugal. We don't usually do trips like this (booked by a travel agent with guided excursions), but Helena found great local guides who were very knowledgeable, and willing to take us off the beaten path. In many cases, it felt like going on a day trip with an old friend. The drivers who transported us to and from the airport and between cities were also great - punctual, very friendly, and helpful. And the hotels were amazing - very nice and in great locations! It was such a relief to have all of these details planned for us, plus helpful tips provided to us for restaurants, sights, and travelling in Portugal in general. There were a couple of hiccups with the bookings but the folks at Kim Kim were very responsive when we contacted them and it didn't adversely impact our overall experience. It is hard to pick a favourite day, but we'd have to pick our trip to Sintra - our guide recognized we were stronger hikers who liked to get away from the crowds, so he took us to the coast down some more technical hiking trails to a (relatively) quiet beach where we had a picnic and watched the sunset. Absolutely stunning!

Hotel Reviews
Portugal Boutique City Hotel
Lisbon

Beautiful hotel in an amazing location in Lisbon. We were upgraded to an incredible suite with a sitting area where we could enjoy a nice glass of wine and some pastries - so lovely! Staff were very friendly and helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Évora Olive Hotel
Évora

Great location, staff were very friendly and helpful, great bar/lounge for an after-dinner night cap. The balcony with the room and the hotel pool were a nice touch. We didn't make an appointment but there is a spa where you could book a massage or treatment if you'd like.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Mondego
Coimbra

Great location, staff were very friendly and helpful, room had a small balcony which was really nice to have for a sit outside to watch the city go by. Has a rooftop bar which is amazing for a night cap.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
PortoBay Teatro
Porto

Great location, very friendly and helpful staff, clean and modern

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Lisbon Fado Dinner Experience
Lisbon Fado Dinner Experience
Portugal

The fado singers were absolutely incredible! We had an amazing table, right up front, where we could fully appreciate the musicians and singers. The talent of these artists cannot be understated. The restaurant service was very prompt and friendly, the food was decent, and they were able to accommodate my gluten allergy (celiac).

Quality of Experience
Food
Private Cooking Class with Market Visit
Private Cooking Class with Market Visit
Lisbon

Artur was SO lovely, it was like cooking lunch with an old friend. We visited the market and shopped for fresh ingredients, learning some tips on how to find and store the ingredients properly. We walked back to Artur's house where he has a well-appointed and cozy kitchen and learned some of his techniques, and how to get the best flavour out of fresh, simple dishes. We enjoyed a lunch of roasted tomatoes, sea bass, asparagus, pinto beans, mushrooms, suckling pig ribs, roasted almonds, mango, and queso fresco (and of course vino verdhe!) This was a highlight of our trip for sure!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
We were told that pickup would be at our hotel, but it turned out transportation had not been booked. We were able to take a taxi to the market but this did result in us being late to meet Artur. Overall, our experience was still amazing and we were grateful that we could still proceed with the cooking class and market visit!
Sintra Heritage Hike: Hidden Secrets
Sintra Heritage Hike: Hidden Secrets
Portugal

This was our favourite day of the trip! We hiked lots, and our guide Felis knew how to get us off the beaten path. We had a wonderful, quiet lunch spot on the trails with a stunning view of the palace. We explored the Pena Palace, the Moorish Castle and the Quinta da Regaleira (including the caves/tunnels). We were able to add on another hike at the end of the day, a trip to the coast to go to Praia da Ursa to drink wine, eat cheese and watch the sunset on the beach. I can't think of a more perfect way to end the day!

Private Transfer {{start_location}} to {{end_location}} via Tomar
Private Transfer {{start_location}} to {{end_location}} via Tomar
Portugal

Pedro, our driver, was very friendly and a great companion for the drive. He did not rush us at all as we visited the Convento de Cristo, Castelo de Tomar, and the Castelo de Almourol. We were able to find a lovely little cafe in Tomar for lunch - Insensato cafe and livraria - that made us the perfect lunch and had gluten-free options (I am a celiac).

Quality of Experience
While the convent and the castles were very beautiful and the history very interesting, it did make for a long day and in hindsight it might have been better to have less time in the convent and castles and more time in Evora.
Guides, Drivers and Staff
Pedro was very friendly, did not rush us at all, and was a pleasure to go on a long drive with!
Transport
Adventure through the Schist Villages of Lousã (with walking)
Adventure through the Schist Villages of Lousã (with walking)
Portugal

This is a beautiful region and I highly recommend visiting. Sergio, our guide, was very knowledgeable and friendly, and took us on some great trails and to two beautiful Schist Villages. He was able to find a restaurant in Lousa that could accommodate my gluten allergy (celiac) and offer traditional regional dishes (chanfana and wild boar). It was really fun exploring the mountains in the area in his jeep, and meeting some of the locals who still live in the villages.

Hiking & Cultural Excursion in Peneda-Gerês National Park
Hiking & Cultural Excursion in Peneda-Gerês National Park
Porto

Our guide, Emanuel, was very knowledgeable, friendly, and funny. He knew a lot about the local flora and fauna, and the history of the area we were in. Despite him believing the water was too cold, he was happy to let me go for a swim in some waterfalls :). We had a great visit in a local village and enjoyed some drinks at a small pub to cap off the day.

Douro Valley Excursion with Wine & Olive Oil Tastings & River Cruise
Douro Valley Excursion with Wine & Olive Oil Tastings & River Cruise
Porto

We saw two great wineries, learned about the history and process of port and wine-making in the area, and had a lovely boat ride on the Duoro. The visit to the first winery also included an olive oil tasting and they had gluten-free bread available for me (I have celiac disease). Our lunch stop was a small unassuming place that made amazing food. Our guide, Pedro, took great care of us and was very patient as we stopped to pet all of the friendly dogs we met :)

Local specialist: Helena Fernández
Helena
Helena Fernández
Local specialist in Madrid, Spain | Replied on Nov 20, 2024

Hi Samantha,

Thank you so much for sharing your experience! It’s wonderful to hear that you enjoyed your time in Portugal and felt so well taken care of by our local guides and drivers. 😍

I’m happy to know you went back home with such memorable moments, especially the hike in Sintra! 😊

I’d love to assist in planning your next adventure! What about Spain, Morocco, or Italy? 🤩
Wishing you many more amazing travels ahead!

Warmest regards,
Helena

Vietnam with kids
Vietnam | Nov 3 - Nov 16, 2024

Nicki
Nicki P.
Canada | Reviewed on Nov 20, 2024
We had a wonderful 2 week trip to Vietnam. The KimKim team/Kelly were so easy to work with so there was minimal preparation need to plan the trip…we really just packed and got on a plan! Vietnam was a great country to travel with kids, as it always felt safe, had lots of activities and action to keep them engaged and the people in Vietnam were really nice to the kids. Food was a highlight-really great restaurants were organized and the food tour in Ho Chi Min (Street Food Man tour with... Read more

We had a wonderful 2 week trip to Vietnam. The KimKim team/Kelly were so easy to work with so there was minimal preparation need to plan the trip…we really just packed and got on a plan! Vietnam was a great country to travel with kids, as it always felt safe, had lots of activities and action to keep them engaged and the people in Vietnam were really nice to the kids. Food was a highlight-really great restaurants were organized and the food tour in Ho Chi Min (Street Food Man tour with Tanya) was, as my kids said ‘10 out of 5 stars’! We loved Hoi Ann and were glad we spent extra time there. Although our beach day rained it was still great to have a day to relax by the ocean and pool mid way. Our only disappointments were 1. Ha Long Bay is way too busy and kayaking in bay of litter was not what we expected-was definitely worth the extra day to get out to the less busy went out to the less busy and more pristine areas. we would not recommend Ha Long Bay unless it is 3 day 2 night and you can get out of actual Ha Long Bay area . 2. A lot of places/activities have lost their authenticity with tourism increasing so much again post covid (good for the country obviously), but does make you feel a bit like a heard of sheep checking off a to do list of tourist activities. Would definitely skip Ba Na (even though that is where the golden bridge is it was way too busy and all fake). Would definitely try to get off the beaten path more if we went back to Vietnam.

Hotel Reviews
Harmony Hotel & Spa
Ho Chi Minh City

Our stay in Ho Chi Minh City at the Harmony Hotel & Spa was excellent. We loved the location and found the hotel amenities and service to be top-notch. It perfectly suited our needs and was one of the highlights of our accommodations.

Lasenta Boutique Hotel Hoi An
Hoi An

We really liked our stay at Lasenta Boutique Hotel Hoi An. It was comfortable and slightly outside the main city, which we enjoyed for a quieter environment. It took about a 25-minute walk to reach the heart of Hoi An, which might not be ideal for everyone, but we were okay with it.

L Heritage Diamond
Hanoi

The location of L Heritage Diamond was great, being in the old city. However, the hotel itself wasn't up to the standard of the other hotels we stayed at. It lacked a pool, and the dining room was quite basic, offering a rather uninspiring environment. There wasn't anything particularly wrong with the hotel, but it didn't compare to the quality of the others on our trip.

Activity Reviews
Full Day Mekong Delta Tour (My Tho)
Full Day Mekong Delta Tour (My Tho)
Ho Chi Minh City

We had a fantastic time on the Private Street Food Evening Walking Tour in Ho Chi Minh City. It was one of the best parts of our trip and offered amazing insights and flavors!

Half day Thanh Ha Pottery Village Tour
Half day Thanh Ha Pottery Village Tour
Hoi An

The tour of Thanh Ha Pottery Village was underwhelming. It was scheduled for four hours, but we only spent a few minutes at a pottery wheel. The experience seemed more like a brief stop rather than an in-depth activity.

Private Lantern Making Experience in Hoi An
Private Lantern Making Experience in Hoi An
Hoi An

The lantern making experience felt rushed and not as immersive as we had hoped. The process was more like putting fabric over a frame and gluing it, with little hands-on time for us, especially for the kids, which left them a bit disappointed.

Half Day Cooking Class(join in)
Half Day Cooking Class(join in)
Hoi An

The cooking class in Hoi An was fantastic! It was a private, making it special and immersive. Our kids had a great time, enjoying the hands-on activity.

Drive to Da Nang with Visit to the Golden Bridge
Drive to Da Nang with Visit to the Golden Bridge
Vietnam

The drive to Da Nang and visit to the Golden Bridge was not enjoyable for us. It was extremely crowded, which made the experience less pleasant. It should be noted that the area features an artificial French village, which didn’t match our expectations.

Local specialist: Kelly Lu
Kelly
Kelly Lu
Local specialist in Bangkok | Replied on Nov 24, 2024
Dear Nicki, Hope you and your family have a great time. Thank you so much for your wonderful review. We are thrilled to hear that you had a fantastic two-week trip to Vietnam and our team and I ,made the planning process so enjoyable and easygoing. It’s great to know that Vietnam proved to be a safe and engaging destination for your family, with friendly locals and delicious food that exceeded expectations, especially the food tour with Tanya. We appreciate your feedback regarding Ha... Read more

Dear Nicki,

Hope you and your family have a great time. Thank you so much for your wonderful review. We are thrilled to hear that you had a fantastic two-week trip to Vietnam and our team and I ,made the planning process so enjoyable and easygoing. It’s great to know that Vietnam proved to be a safe and engaging destination for your family, with friendly locals and delicious food that exceeded expectations, especially the food tour with Tanya.

We appreciate your feedback regarding Ha Long Bay and understand your concerns about the crowds and the impact of tourism on certain areas. It’s always helpful for us to know how we can better tailor experiences to avoid busy spots and enjoy the authentic beauty of Vietnam.

Thank you for sharing your insights, and we hope to assist you in planning another unforgettable adventure in the future.

Best regards as always,
Kelly

Costa Rica, an adventure!
Costa Rica | Nov 5 - Nov 14, 2024

Lori
Lori R.
Fremont, CA | Reviewed on Nov 20, 2024
Our driver Alex, from Serendipity was fantastic. His knowledge of culture, the land, and food was vast. His personality was an ease and delight to be around.
Our hotel in Arenal/La Fortuna, Hotel Arenal Kioro was gorgeous. The view from your bed is a beautiful volcano.
The food and hospitality, exceptional.
Our excursions from Serendipity were so much fun with truly knowledgeable guides. Zip lining, national park tours, a nite walk, visiting waterfalls, kayaking through the Mangroves,...
Read more

Our driver Alex, from Serendipity was fantastic. His knowledge of culture, the land, and food was vast. His personality was an ease and delight to be around.
Our hotel in Arenal/La Fortuna, Hotel Arenal Kioro was gorgeous. The view from your bed is a beautiful volcano.
The food and hospitality, exceptional.
Our excursions from Serendipity were so much fun with truly knowledgeable guides. Zip lining, national park tours, a nite walk, visiting waterfalls, kayaking through the Mangroves, a boat ride crossing a lake, who could ask for more.
The weather was rainy but the people who we encountered were all sunny and bright. I can't forget to mention the animals we were able to get up close and personal with. ( sloths, white faced monkeys, spider monkeys, Howler monkeys, tucans, other birds( we saw a rare sighting of the Resplendant Quetzal, thanks to our guide Andy ), snakes, and so many more.
We visited Arenal/La fortuna, Monteverde, and Manuel Antonio. I believe we encompassed all the fun and beautiful zones in Costa Rica, thanks to Kim Kim's recommendations.
Thank you Kim Kim and Serendipity for a lifetime of beautiful memories.

Hotel Review
Arenal Kioro Suites & Spa
Fortuna

Beautiful Hotel. From your bed you have a view of the volcano. Hospitality and food are exceptional. Outdoor natural hot spring, not as hot as I thought they would be but still beautiful and relaxing.

Authenticity & Character
Location
Each room has a view of the volcano
Staff
So nice and helpful
Cleanliness & Comfort
housekeeping did an amazing job
Activity Reviews
Cloud Forest Reserve Privately Guided Hike
Cloud Forest Reserve Privately Guided Hike
Monteverde

our guide Andy was so knowledgeable !!! From animals to plants, what an experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Coffee & Chocolate Tour
Coffee & Chocolate Tour
Costa Rica

We had so much fun learning about coffee and chocolate. Your guide takes you from picking a cocoa bean, roasting, grinding, adding vanilla and cane sugar, to eating. Coffee tour very informative.

Quality of Experience
Guides, Drivers and Staff
Transport
Lookout Tram, Ziplines, & Hanging Bridges Combination Adventure
Lookout Tram, Ziplines, & Hanging Bridges Combination Adventure
Arenal/La Fortuna

Guides made the experience fun and exciting.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Nov 21, 2024

Hola Lori!

Your experience sounds absolutely amazing! It’s wonderful to hear how much you enjoyed Alex's expertise and the hospitality at Hotel Arenal Kioro.

The variety of excursions and the incredible wildlife sightings, including the Resplendent Quetzal, must have been unforgettable. Despite the rain, it’s clear Costa Rica's beauty and the warmth of its people shone through.

Thank you for sharing your experience!

Pura Vida!
Bryan

Thailand from City to Nature for Chip's Group
Thailand | Oct 22 - Oct 29, 2024

C
Chip K.
Waikoloa Village, HI | Reviewed on Nov 20, 2024
Attn: Ashley
Hi Ashley: We just got back a few days ago from our continued trip from Thailand. Our visit to Bangkok and Phukett were wonderful. Our guide Chai was a very nice man along with his driver. We have a few suggestions to make but overall it was a good trip.
1. Chai was very kind and informative but we have had other tour guides on previous trips that were a little more informed, maybe more in depth. Also his english was a bit limited so at times hard to understand.
2. Due...
Read more

Attn: Ashley
Hi Ashley: We just got back a few days ago from our continued trip from Thailand. Our visit to Bangkok and Phukett were wonderful. Our guide Chai was a very nice man along with his driver. We have a few suggestions to make but overall it was a good trip.
1. Chai was very kind and informative but we have had other tour guides on previous trips that were a little more informed, maybe more in depth. Also his english was a bit limited so at times hard to understand.
2. Due to the traffic in Bangkok it does take a long time to arrive at tour sights. I feel this should be taken more into consideration when planning tours. For example we went to the temple (Friday ) and then came back to our hotel only to find out we had to go back in the same direction later that day to experience Chinatown. It took us 2 hours to get to Chinatown and then 1 hour there and 1 1/2 hours back. Also our "foodie tour" of Chinatown was nothing. Chai just walked with us and didn't seem to have a plan. Plus we paid for all our food which was to be included in the tour price. It was a frustrating day and tour.

Our expenses that we thought were included were Chinatown at $30.00 for food and the taxi we took from Phuket to our hotel was $30.00

The other issue I'm having is that The NaNirand Romantic Hotel has charged my credit card for $700.00 for a no show reservation. I had made my own reservation #BB24060316213178 for the hotel but cancelled by email on August 14th, 2024 when we decided to use your services. I think they are confused with your reservation for us which I hope you cancelled when we had to make the change to Phuket. Please take care of this situation as soon as possible.

Thank you again for your assistance.
Kim Kurzeka

Local specialist: Ashley Nguyen
Ashley
Ashley Nguyen
Local specialist in Hanoi | Replied on Nov 26, 2024
Dear Chip and Kim, Thank you so much for your thoughtful feedback! I’m happy to hear you enjoyed your time in Bangkok and Phuket, and that Chai and his driver were kind and helpful. I also appreciate your suggestions for Chai. As we have discussed after your trip, we’ll work on improving both communication and guide training to enhance the experience.
Due to the unfavorable weather in Bangkok with flooding, I understand it affected our tour by night with the traffic congestion. I will make...
Read more

Dear Chip and Kim,

Thank you so much for your thoughtful feedback! I’m happy to hear you enjoyed your time in Bangkok and Phuket, and that Chai and his driver were kind and helpful. I also appreciate your suggestions for Chai. As we have discussed after your trip, we’ll work on improving both communication and guide training to enhance the experience.
Due to the unfavorable weather in Bangkok with flooding, I understand it affected our tour by night with the traffic congestion. I will make sure to better account for traffic in the future and adjust itineraries accordingly to minimize unnecessary travel time.
Regarding the hotel charge, as we all sorted out, a mix-up with the reservation caused this. Feel free to let me know if you need any further assistance.

Thank you again for your valuable feedback, Kim. We truly appreciate your input and will use it to make sure future trips are even better. If you need any further assistance or have more questions, please don’t hesitate to reach out.

Best wishes,
Ashley

We travelled Oct. 27 to Nov. 3rd
Morocco | Oct 27 - Nov 3, 2024

Karen
Karen F.
Newark, NJ | Reviewed on Nov 19, 2024
We travelled Oct. 27 to Nov. 3rd - Tangier to Marrakech. Majid was our planner, he was very accommodating even when we switched up Casablanca for Rabat - which was a mistake, even though our driver called ahead to the Riad to make sure we had separate beds, what we were given was far from comfortable - instead of separating the double bed, they just made up the small sofa to a bed - it was very uncomfortable for an adult to sleep on. Our guide/driver Mouad picked us up in Tangier. We... Read more

We travelled Oct. 27 to Nov. 3rd - Tangier to Marrakech. Majid was our planner, he was very accommodating even when we switched up Casablanca for Rabat - which was a mistake, even though our driver called ahead to the Riad to make sure we had separate beds, what we were given was far from comfortable - instead of separating the double bed, they just made up the small sofa to a bed - it was very uncomfortable for an adult to sleep on. Our guide/driver Mouad picked us up in Tangier. We could not have had a better match for our personality. Mouad was thoughtful, kind and funny, and listened to “what WE wanted to do” , even after our tour ended, he made sure we were safe and not to hesitate to reach him if we needed anything - which was a huge plus for two senior females in Marrakech! Our only regret was not having KimKim arrange for our 3 days to Merzouga desert - the company we hired was horrible - the driver had zero interest in what we wanted or did he care.

Hotel Review
Riad Dar Dar
Rabat

We specifically asked for 2 beds, what we got was a double bed and the sofa. Clearly the double bed could have been separated but they were too lazy and opted to put sheets on the sofa - it was very uncomfortable, good thing it was only one night

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Dinner with a local Family in Fes
Dinner with a local Family in Fes
Fes

This was our most favourite thing. The family was lovely, we openly talked about EVERYTHING….living in Morocco, children, healthcare etc….

Quality of Experience
Food
Guides, Drivers and Staff
We had the most amazing driveraa
Transport
Local specialist: Majid Mrabti
Majid
Majid Mrabti
Local specialist in Morocco & France | Replied on Nov 20, 2024
Hi Karen,
Thank you for sharing your experience and feedback! I'm thrilled to hear that my planning and Mouad’s guidance made your trip so enjoyable, especially with Mouad’s thoughtful and caring approach. It’s wonderful to know he went above and beyond to ensure you felt safe and listened to throughout your journey—especially in Marrakech, where having that extra layer of support can make all the difference.
I’m sorry to hear about the discomfort with the sleeping arrangements in Rabat and...
Read more

Hi Karen,
Thank you for sharing your experience and feedback! I'm thrilled to hear that my planning and Mouad’s guidance made your trip so enjoyable, especially with Mouad’s thoughtful and caring approach. It’s wonderful to know he went above and beyond to ensure you felt safe and listened to throughout your journey—especially in Marrakech, where having that extra layer of support can make all the difference.
I’m sorry to hear about the discomfort with the sleeping arrangements in Rabat and will pass this feedback along to the Riad to help improve their service for future guests. Your comment about the separate beds being improperly prepared is certainly something I’ll address to avoid similar issues.
As for your Merzouga Desert experience, I regret to hear that the other company did not meet your expectations. I’m confident that had we been part of that leg of your journey, I could have ensured the same level of care and attention you experienced with Mouad. Thank you for bringing this to my attention, and I hope to have the chance to assist you with every aspect of your travels next time.
I truly appreciate your trust in our team and look forward to helping you plan future adventures!
Best,
Majid

Adam was incredibly helpful and the trip he p...
Iceland | Nov 9 - Nov 18, 2024

James
James S.
Los Angeles, CA | Reviewed on Nov 19, 2024
Adam was incredibly helpful and the trip he planned was fantastic. We had some slight changes due to weather-no ones fault. However, Adam was always very quick to reply and provide us with an amazing plan B. He had fantastic communication and set up everything in a way that was convenient, streamlined, and easy to follow. Even in the initial planning stage, he worked very closely with us to provide the best trip possible, providing plenty of opportunities and great advice that was so... Read more

Adam was incredibly helpful and the trip he planned was fantastic. We had some slight changes due to weather-no ones fault. However, Adam was always very quick to reply and provide us with an amazing plan B. He had fantastic communication and set up everything in a way that was convenient, streamlined, and easy to follow. Even in the initial planning stage, he worked very closely with us to provide the best trip possible, providing plenty of opportunities and great advice that was so incredibly helpful. Would love to work with Adam again!

As the other person in this trip I figured I should chime in as well. Adam was fantastic! We committed the cardinal sin of travel and didn’t research very much. It didn’t matter because Adam did that for us. He was on top of everything. Very easy to get a hold of and even helped while we were in our trip and had to make last minute changes due to weather. Adam was great. I’d work with him again! Thanks Adam!

Local specialist: Adam Warszawski
Adam
Adam Warszawski
Local specialist in Poland / Iceland | Replied on Nov 20, 2024

Thank you so much for the great review! Maybe you weren't the luckiest when it came to the weather, but I'm glad that despite that, you had a fantastic trip! Thank you for the smooth communication, it was great working with you!

Andrea’s at the cloud forest was fantastic as...
Ecuador | Nov 2 - Nov 18, 2024

J
James C.
Chicago, IL | Reviewed on Nov 19, 2024
Andrea’s at the cloud forest was fantastic as was Gabriel at le selva I enjoyed the rides and service from Sebastian and getting information about Ecuador Read more

Andrea’s at the cloud forest was fantastic as was Gabriel at le selva I enjoyed the rides and service from Sebastian and getting information about Ecuador

Hotel Reviews
Hotel La Laguna Galapagos
Puerto Villamil
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Galapagos Suites
Puerto Ayora

Very clean and great service

Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Selva Eco-Lodge & Retreat
Yasuní National Park
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Piripe Lodge
Pacto

Very peaceful place

Location
Staff
Cleanliness & Comfort
Activity Reviews
Snorkel at Los Túneles
Snorkel at Los Túneles
Galapagos Islands
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Kayaking & Snorkeling at Las Tintoreras
Kayaking & Snorkeling at Las Tintoreras
Galapagos Islands
Quality of Experience
Guides, Drivers and Staff
Transport
Visit the Flamingo Lagoon
Visit the Flamingo Lagoon
Galapagos Islands
Quality of Experience
Guides, Drivers and Staff
Transport
Hiking Sierra Negra Volcano
Hiking Sierra Negra Volcano
Galapagos Islands
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit to another uninhabited island
Visit to another uninhabited island
Galapagos Islands
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Scuba Diving - Day Trip from Santa Cruz
Scuba Diving - Day Trip from Santa Cruz
Galapagos Islands
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Excursion to an uninhabited island
Excursion to an uninhabited island
Galapagos Islands
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit to the Charles Darwin Research Station
Visit to the Charles Darwin Research Station
Puerto Ayora
Quality of Experience
Guides, Drivers and Staff
Transport
Last rainforest activities, Transfer to Coca & Arrival to Quito
Last rainforest activities, Transfer to Coca & Arrival to Quito
Ecuador
Quality of Experience
Guides, Drivers and Staff
Transport
Parrot Clay Lick, Indigenous Community & Jungle Hike
Parrot Clay Lick, Indigenous Community & Jungle Hike
Yasuni National Park
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Observation Tower, Garza Cocha Lake & Night Walk
Observation Tower, Garza Cocha Lake & Night Walk
Yasuni National Park
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Arrival to Coca, transfer to rainforest lodge, rainforest hike
Arrival to Coca, transfer to rainforest lodge, rainforest hike
Ecuador
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Bicycle Tour through the Cloud Forest
Ecuador
Quality of Experience
Guides, Drivers and Staff
Transport
Maquipucuna Reserve
Maquipucuna Reserve
Ecuador
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Optional Activities in the Cloud Forest
Optional Activities in the Cloud Forest
Ecuador

Great bike ride and am viewing of birds

Quality of Experience
Guides, Drivers and Staff
Transport
Andean Cock-of-the-rock
Andean Cock-of-the-rock
Ecuador
Quality of Experience
Guides, Drivers and Staff
Pululahua Crater
Pululahua Crater
Quito
Guides, Drivers and Staff
Transport
Local specialist: Linda Schulz
Linda
Linda Schulz
Local specialist in Quito | Replied on Nov 26, 2024
Dear James,
Thank you so much for your kind review!
I'm thrilled to hear you enjoyed your time in Ecuador, especially the tours with Andreas and Gabriel—the guides we work with love sharing their passion for Ecuador's incredible nature. It is also great to hear that Sebastian’s service and insights made your journey even more memorable. I'm also glad you found Piripe Lodge peaceful and had a fantastic birdwatching experience in the cloud forest - the variety of birds there is truly...
Read more

Dear James,
Thank you so much for your kind review!
I'm thrilled to hear you enjoyed your time in Ecuador, especially the tours with Andreas and Gabriel—the guides we work with love sharing their passion for Ecuador's incredible nature. It is also great to hear that Sebastian’s service and insights made your journey even more memorable. I'm also glad you found Piripe Lodge peaceful and had a fantastic birdwatching experience in the cloud forest - the variety of birds there is truly incredible.
Your positive feedback about the Hotel Galapagos Suites and the other hotels and excursions is greatly appreciated, and we hope to welcome you back to Ecuador someday!
All the best and safe travels,
Linda

Ecuador vacation
Ecuador | Nov 2 - Nov 18, 2024

R
Rita C.
Chicago, IL | Reviewed on Nov 19, 2024
This was a great trip Linda did a great job planning everything! The drivers were wonderful loved the Carrera family they were always on time picking us up and dropping us off. They went above and beyond teaching us about Ecuador and what we needed to know. Guides were also amazing Andreas in cloud forest, Gabriel in ran forest were both my favorites! I can not express my gratitude enough we will definitely use KimKim again! Read more

This was a great trip Linda did a great job planning everything! The drivers were wonderful loved the Carrera family they were always on time picking us up and dropping us off. They went above and beyond teaching us about Ecuador and what we needed to know. Guides were also amazing Andreas in cloud forest, Gabriel in ran forest were both my favorites! I can not express my gratitude enough we will definitely use KimKim again!

Hotel Reviews
Hotel La Laguna Galapagos
Puerto Villamil

Hotel was nice breakfast was good! It was not as nice as the other hotels and was noisy at night.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Piripe Lodge
Pacto

Nice rooms in the cloud forest staff was very accommodating food was great also!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ikala Quito Hotel
Quito

Loved this hotel located in downtown Quito. Liked that every room we stayed in was decorated differently

Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Selva Eco-Lodge & Retreat
Yasuní National Park

Rooms were nice! Food was very good!

Authenticity & Character
Location
In the Amazon rainforest
Staff
Always had a clean room
Cleanliness & Comfort
Hotel Galapagos Suites
Puerto Ayora

Great hotel Douglas made us feel right at home! He made great scrambled eggs too,🤣

Authenticity & Character
Location
Walking distance from downtown!
Staff
Douglas
Cleanliness & Comfort
Activity Reviews
Hiking Sierra Negra Volcano
Hiking Sierra Negra Volcano
Ecuador

It was a good long hike the guide was very enthusiastic the crater and lava flows were great to see very interesting! This was another place were it was rushed right after this we were picked up to go back to Santa Cruz we were so dirty and dusty we just wanted to take a shower but I am glad we did the hike even if it meant we had to be really grimy for a couple hours.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Snorkel at Los Túneles
Snorkel at Los Túneles
Galapagos Islands

Best snorkeling ever! Sea turtles,sea horses, sharks, mana rays it was wonderful

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Kayaking & Snorkeling at Las Tintoreras
Kayaking & Snorkeling at Las Tintoreras
Galapagos Islands

Loved the kayaking again saw some amazing things penguins watch blue footed boobies dive, sea lions pelicans guide was really good I don’t remember her name but she was good 👍

Quality of Experience
Guides, Drivers and Staff
Visit the Flamingo Lagoon
Visit the Flamingo Lagoon
Galapagos Islands
Quality of Experience
Guides, Drivers and Staff
Visit to another uninhabited island
Visit to another uninhabited island
Ecuador
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Excursion to an uninhabited island
Excursion to an uninhabited island
Galapagos Islands

Bartolome hike was beautiful at the top definitely worth doing! Snorkeling was amazing there also visibility was great!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit to the Charles Darwin Research Station
Visit to the Charles Darwin Research Station
Puerto Ayora

The research center was ok we did learn about all the turtles and George! I thought there would be more about Charles Darwin also would have liked to be able to change it was chilly in Quito so I wore jeans and a light sweater by the time we got to the research center it was pretty warm!

Quality of Experience
Guides, Drivers and Staff
Guide was ok
Transport
Transfer to Quito Airport, Arrival to Galapagos & Highlands of Santa Cruz
Transfer to Quito Airport, Arrival to Galapagos & Highlands of Santa Cruz
Galapagos Islands

Loved the land turtles and lava tunnels!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Last rainforest activities, Transfer to Coca & Arrival to Quito
Last rainforest activities, Transfer to Coca & Arrival to Quito
Ecuador
Quality of Experience
Food
Guides, Drivers and Staff
Parrot Clay Lick, Indigenous Community & Jungle Hike
Parrot Clay Lick, Indigenous Community & Jungle Hike
Yasuni National Park

Never saw anything like the clay lick before! Also, loved the indigenous community it was very interesting

Quality of Experience
Guides, Drivers and Staff
Observation Tower, Garza Cocha Lake & Night Walk
Observation Tower, Garza Cocha Lake & Night Walk
Yasuni National Park

Saw a lot of birds it was great!

Quality of Experience
Guides, Drivers and Staff
Arrival to Coca, transfer to rainforest lodge, rainforest hike
Arrival to Coca, transfer to rainforest lodge, rainforest hike
Ecuador
Quality of Experience
Food
Guides, Drivers and Staff
Maquipucuna Reserve
Maquipucuna Reserve
Ecuador

Loved learning about this reserve would visit again. The hike and guide were ok lunch was very good lots of hummingbird loved there organic garden

Quality of Experience
Guides, Drivers and Staff
Bicycle Tour through the Cloud Forest
Ecuador

I did have a good time riding bikes in cloud forest but felt it wasn’t the best place to ride! It was all up hill for a little while but Andreas was right there with the truck to help the down hill was a little scary but had fun!

Quality of Experience
Guides, Drivers and Staff
Andreas was great!
Optional Activities in the Cloud Forest
Optional Activities in the Cloud Forest
Ecuador

Hike to the waterfall for a swim at piripie lodge was great along with the tour of the grounds learned about different fruits etc Also hike to waterfall in Mashpi was wonderful also if you like to hike along the way Andreas should us different birds frogs and plants loved it!

Quality of Experience
Guides, Drivers and Staff
Andean Cock-of-the-rock
Andean Cock-of-the-rock
Ecuador

These birds are very beautiful and we were delighted we got to see a few and video them

Quality of Experience
Guides, Drivers and Staff
Night Walk in the Cloud Forest
Night Walk in the Cloud Forest
Ecuador

Gabrielle was great we saw a lot of different things at night

Quality of Experience
Guides, Drivers and Staff
We were able to see an hear different things at night in the rain forest
Pululahua Crater
Pululahua Crater
Quito
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Linda Schulz
Linda
Linda Schulz
Local specialist in Quito | Replied on Nov 26, 2024
Dear Rita,
Thank you so much for your wonderful review! We’re happy to hear that you had such a memorable trip and that everything went smoothly from start to finish. It’s fantastic to know you enjoyed the hotels, drivers, and guides—and we’ll be sure to share your kind words with the Carrera family, Andreas, and Gabriel. They’ll be delighted to know they made such a positive impression on your journey!
We appreciate your honest feedback about the timing after the Sierra Negra hike and will...
Read more

Dear Rita,
Thank you so much for your wonderful review! We’re happy to hear that you had such a memorable trip and that everything went smoothly from start to finish. It’s fantastic to know you enjoyed the hotels, drivers, and guides—and we’ll be sure to share your kind words with the Carrera family, Andreas, and Gabriel. They’ll be delighted to know they made such a positive impression on your journey!
We appreciate your honest feedback about the timing after the Sierra Negra hike and will take it into account to enhance future experiences - the same goes for your comments about your hotel on Isabela Island.
It was a true pleasure helping you plan your adventure in Ecuador, and we're happy we could help make these memories possible.
We can’t wait to welcome you back for another unforgettable experience with KimKim in the future!
All the best,
Linda

Responsible Treks - Kathamandu, Mardi Himal and Chitwan
Nepal | Oct 16 - Oct 27, 2024

J
Josh W.
Dallas, TX | Reviewed on Nov 19, 2024
We could not have been happier with our experience with Responsible Treks, Chhewang and Gyaljan. Our initial planning for our trip was all through communications with Chhewang who listened to our requests and desires and put together an itinerary that truly exceeded our expectations. All communications were very timely. We wanted a combination of city life in Kathmandu, trekking in the Annapurna area and safari in Chitwan. All the elements were fantastic. Our city and trekking guide, Gyaljan,... Read more

We could not have been happier with our experience with Responsible Treks, Chhewang and Gyaljan. Our initial planning for our trip was all through communications with Chhewang who listened to our requests and desires and put together an itinerary that truly exceeded our expectations. All communications were very timely. We wanted a combination of city life in Kathmandu, trekking in the Annapurna area and safari in Chitwan. All the elements were fantastic. Our city and trekking guide, Gyaljan, was both very knowledgeable as well as fun to be with. He made sure all of our accommodations and needs were met and was able to make adjustments as needed. We felt like we were in great hands. He was able to make the extra effort to make sure we maximized our experience. All the accommodations were top notch, though more rugged during our trek which was expected. We highly recommend Responsible Treks, Chhewang and our guide Gyaljan.

Local specialist: Chhewang Lama

6 Wonderful Days in Croatia
Croatia | Oct 20 - Oct 26, 2024

Dorothy
Dorothy C.
Visalia, CA | Reviewed on Nov 19, 2024
Highlights:
* Day 1 -Our Hotel and view from our room in Dubrovnik was amazing! The many options for meals (which were delicious) and the beautiful views from those areas were great! The beautiful pools, and the safe places to jump into the Adriatic and swim was really exciting!
* Day 2 - Our friendly local guide, Alberto, was SO knowledgeable about the history and people of Old Town through the centuries. He shared great tips for our own self-touring that afternoon. An extra highlight...
Read more

Highlights:
* Day 1 -Our Hotel and view from our room in Dubrovnik was amazing! The many options for meals (which were delicious) and the beautiful views from those areas were great! The beautiful pools, and the safe places to jump into the Adriatic and swim was really exciting!
* Day 2 - Our friendly local guide, Alberto, was SO knowledgeable about the history and people of Old Town through the centuries. He shared great tips for our own self-touring that afternoon. An extra highlight was that we were able to meet
Marija, in person that a.m. as she was there with another group and made a point of finding us to meet in person. That was a fun surprise.
* Day 3 - Marija planned our seamless arrival of our rental car and we were on our way to Split. Our local tour guide, Ivana, met us at our boutique hotel and it was a convenient walk to Diocietian's Palace. Ivana, who grew up in Split, was a great guide and pointed out the amazing features of the Palace, as well as sharing her experiences as a young girl growing up during the 5 year war.
* Day 4 - We had a beautiful drive to Krka National Park. The waterfalls there were spectacular and this day was a highlight of our trip! On to Zadar where we checked in to the Hotel Bastion, with views of the harbor nearby and easy
walk to experience the Roman and Venetian ruins on the Old Town peninsula. Lots of restaurants to choose from as well!
*Day 5 - Drove to the most famous National Park in Croatia, Plitvice Lakes where Marija had already provided tickets for
us to tour the area. Again, the waterfalls were stunning, and were so worth the walk, in spite of the cloudy day! Then on to
the capitol, Zagreb. We had another seamless transfer to our hotel after dropping off our rental car. Our driver was a great young man who shared his perspective about the 5 yr. war (at my urging). He had been a "celebration baby." His
father had survived the war, married his mother and he was born. He shared that every year they go back to the city in Eastern Croatia, where his father had fought alongside other Croatians to remember those who were lost, such a poignant story.
*Day 6 - Met up with our local guide, Josie, at our hotel and got a great tour of the center of Zagreb. Josie is a vibrant and energetic young woman who loves her city and was so excited to show the many highlights and learn from her about Zagreb's history..... from the City Square, to the famous Cathedral of Zagreb, St. Marks Church, the Dolac Market (amazing daily fresh produce, meat markets, bakeries, wine/olive oil specialties galore!), and riding the Funicular Railway from the upper town back down to the lower town. It was a FUN last day and we topped it off with having an authentic Croatian dinner where the locals go to have a great meal (one of Josie's favorites that she recommended to us). We were not disappointed!!! The BEST local food and great people!
*Day 7 - Marija arranged for our on-time driver to pick us up at 4:30 a.m. for a short, relaxing drive to the Zagreb Airport.
We had plenty of time to relax, buy a few more souvenirs and talk about what an AMAZING trip we'd had.
THANK YOU MARIJA!!!

Hotel Reviews
Best Western Premier Hotel Astoria
Zagreb

The Best Western Premier Hotel Astoria in Zagreb was nice and located conveniently near a major square.

Bastion Heritage Hotel—Relais & Châteaux
Zadar

The Bastion Heritage Hotel in Zadar was absolutely beautiful. It was conveniently located just a five-minute walk from the stunning Roman ruins. The hotel offered a great breakfast, and despite some rain, the view of the inner bay with yachts was spectacular.

Hotel Luxe
Split

The Hotel Luxe in Split was in a great location for exploring the city, only about a ten-minute walk to major attractions. The hotel itself was lovely with a wonderful breakfast. The only downside was the parking situation, as it was very challenging to navigate the narrow one-way road to the hotel's parking area.

Royal Neptun Hotel
Dubrovnik

The Royal Neptun Hotel in Dubrovnik was absolutely amazing! Located at the north end of the city, it offered stunning views, especially at night with all the beautiful lights. It was a wonderful start to our vacation.

Activity Reviews
Private guided walking tour of Zagreb
Private guided walking tour of Zagreb
Zagreb

The Private guided walking tour of Zagreb was fantastic, led by a passionate and knowledgeable local guide. I loved learning about the city and visiting so many great places. Being shown where the locals eat was a wonderful touch, and the dinner was delicious.

Private Guided Walking Tour of Dubrovnik Old Town
Private Guided Walking Tour of Dubrovnik Old Town
Dubrovnik

The Private Guided Walking Tour of Dubrovnik Old Town was fantastic. Our tour guide, Alberto, was incredibly knowledgeable and seemed to know many of the locals. His stories and insights into the area's history made the tour so interesting and memorable.

Local specialist: Marija Mance
Marija
Marija Mance
Local specialist in Rijeka, Croatia | Replied on Nov 20, 2024

Dear Dorothy and Greg,
I can't thank you enough for this wonderful review - and for the surprise, too :)

All I can say is: you're very welcome, and I'm extremely happy to have met you!
I wish you many great travels and all the best!

Warmest regards from Croatia!
Marija

The people and trips were simply amazing! We ...
Italy | Sep 28 - Oct 11, 2024

Todd
Todd J.
Eau Claire, WI | Reviewed on Nov 19, 2024
The people and trips were simply amazing! We highly recommend food tours to get to know the cities and regions. Read more

The people and trips were simply amazing! We highly recommend food tours to get to know the cities and regions.

Hotel Reviews
Hotel del Mare
Sorrento

We weren't pleased with the view of our first room. It looked at a side of another building and there was a dead bird outside. I mentioned it to the front desk assistant. They worked hard to fix our concern by moving us to another room the next day. I can't thank them enough! Very friendly and helpful!

Authenticity & Character
Location
Great location! We were able to walk to the water and to the downtown.
Staff
Cleanliness & Comfort
Florida Residence
Positano

Wow! No words can describe the view! The staff were beyond amazing. So friendly and helpful!

Authenticity & Character
Location
Staff
I can't say enough about how friendly and caring the staff treated us.
Cleanliness & Comfort
Hotel Bigallo Florence
Florence

The room was very, very small. The staff were okay, but not warm and friendly.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Firenze
Venice

The staff were very polite and full of recommendations. They made us feel right at home.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Capri Cruise
Capri Cruise
Italy

This trip was canceled due to weather.

Tuscany Highlights: Siena, San Gimignano & Pisa with lunch & wine tasting
Tuscany Highlights: Siena, San Gimignano & Pisa with lunch & wine tasting
Florence

Fantastic guide and the towns were full of history! We particularly enjoyed the food and wine tastings!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Wine tasting & dinner in Chianti vineyard
Wine tasting & dinner in Chianti vineyard
Italy

This was our most memorable activity on our trip! Food and wine were incredible. We met so many new friends!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Venice Bacari  Food Tour
Venice Bacari Food Tour
Venice

The guide was fantastic and authentic! Excellent way to meet people and become familiar with your surroundings!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Chris Gravas
Chris
Chris Gravas
Local specialist in Athens, Greece | Replied on Nov 20, 2024

Dear Todd,

Thank you very much for providing detailed feedback and ratings for the tours, experiences, guides, and hotels. I am glad that you enjoyed this trip and that all people and support staff were amazing and eager to offer a memorable experience. I hope to plan another similar experience for you again, perhaps in Greece.

Wishing you happy holidays ahead and all the best for your future travels!

Kind regards,
Chris

Gratitude to Long
Vietnam | Nov 2 - Nov 13, 2024

Shannon
Shannon M.
Thailand | Reviewed on Nov 19, 2024
From the beginning of planning, Long was incredibly responsive and helpful to pull the trip together. He listened carefully to what we wanted to accomplish on this trip and made very appropriate recommendations. His hotel picks were incredible for the local flavor, location and amenities. While on the trip when we had any questions, he was immediately responsive. There was a concern with the room we were given on the Hua Long Bay Cruise and Long was responsive and resolved it perfectly.... Read more

From the beginning of planning, Long was incredibly responsive and helpful to pull the trip together. He listened carefully to what we wanted to accomplish on this trip and made very appropriate recommendations. His hotel picks were incredible for the local flavor, location and amenities.

While on the trip when we had any questions, he was immediately responsive. There was a concern with the room we were given on the Hua Long Bay Cruise and Long was responsive and resolved it perfectly.

I would plan another trip with Long and would recommend him to anyone I know that is traveling to Viet Nam or other areas where Long could assist.

Local specialist: Long Dao
Long
Long Dao
Local specialist in Vietnam | Replied on Nov 27, 2024

Hi Shannon,

We're so happy to read your review! Thank you for choosing our tour, and we're thrilled to hear that you had an exceptional experience. We always strive to provide the best service possible, and your positive feedback is a great reward for our efforts. Thank you again, and we look forward to your next visit.

Sincerely,

Our trip was fun, although we found communica...
Thailand | Nov 4 - Nov 10, 2024

Allyn
Allyn F.
Atlanta, GA | Reviewed on Nov 19, 2024
Our trip was fun, although we found communication with Kelly to be challenging. Read more

Our trip was fun, although we found communication with Kelly to be challenging.

Hotel Reviews
Hotel Indigo Phuket Patong
Phuket
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Chatrium Hotel Riverside Bangkok
Bangkok
Authenticity & Character
Location
too far to planned excursions
Staff
Cleanliness & Comfort
Activity Review
Private Night Food tour with Tuk Tuk
Private Night Food tour with Tuk Tuk
Bangkok

This was not a "food tour"....we simply stopped at one restaurant. Would have liked exposure to more.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Kelly Lu
Kelly
Kelly Lu
Local specialist in Bangkok | Replied on Nov 24, 2024

Dear Allyn,

Greeting from Kelly.

Thank you for your thoughtful review. I'm delighted to hear that you enjoyed your trip. I sincerely apologize for the communication challenges and any inconvenience they caused. I greatly appreciate your patience and understanding. Your prompt feedback regarding the limited dining options is invaluable to us. We always strive to provide a diverse food experience, and your comments will help us understand what was happening and what needs to be improved. Thank you once again for sharing your thoughts.

Warm regards,
Kelly

My experience with you guys was just perfect
Nepal | Oct 25 - Nov 18, 2024

Matty
Matty H.
United Kingdom | Reviewed on Nov 19, 2024
My experience with you guys was just perfect, especially working with Amanda on the planning, the small details, and her attentiveness to everything I was asking for.
This was my first ever trip to Nepal and my first such a long trek. Everything worked as planned, from the pre-arrival instructions till the final advises and support from the team on the ground - especially the guide (Nuris) and the porter that were assigned to us.
as mentioned to Amanda in our debrief once we were back to...
Read more

My experience with you guys was just perfect, especially working with Amanda on the planning, the small details, and her attentiveness to everything I was asking for.
This was my first ever trip to Nepal and my first such a long trek. Everything worked as planned, from the pre-arrival instructions till the final advises and support from the team on the ground - especially the guide (Nuris) and the porter that were assigned to us.
as mentioned to Amanda in our debrief once we were back to Kathmandu - the trek hiking days are well planned including all the accommodations and I will not suggest changing them.
The combination of the Tsum Valley with its unique Tibetan cultural impact, and the Manaslu Circuit on the top of it is just perfect.
It is indeed one of the best trekking experience I've done in my life.
Thank you all for that.

Hotel Review
Hotel Manaslu
Kathmandu

I stayed in Hotel Tibet, and therefore all my feedback is related to this hotel, and not to Hotel Manaslu.

Authenticity & Character
Location
I preferred to be out of the Thamal area. Too crowded to my view...
Staff
Cleanliness & Comfort
Local specialist: Amanda Delecca
Amanda
Amanda Delecca
Local specialist in Kathmandu and Senegal | Replied on Nov 21, 2024

Hey Matty,

Thanks for your 5 star review! I'm so glad that you ended up deciding on this longer trek and enjoyed the diversity between the cultural Tsum Valley vs the mountain views and high pass on the main Manaslu Circuit.
Thanks for the shout-out to your guide Naresh, I'll be sure to pass on your positive feedback!

It was a pleasure working with you, thanks again!
Amanda

Our trip to Cartagena and Santa Marta/Tayrona...
Colombia | Nov 1 - Nov 8, 2024

E
Erin B.
Canada | Reviewed on Nov 19, 2024

Our trip to Cartagena and Santa Marta/Tayrona was amazing. The combination of history, culture, and nature was a perfect balance. The guides were very friendly and knowledgeable, and the activities were perfectly tailored to meet our family's needs. Margoth was very helpful and quick to respond with proposals to make the trip personalized. I would highly recommend her.

Local specialist: Margoth Rico
Margoth
Margoth Rico
Local specialist in Bogota | Replied on Nov 19, 2024

Dear Erin,

Thank you very much for taking the time to write this review!
It has been a pleasure meeting you and your family, and thank you for trusting us with your trip to Colombia. We hope you come back in the future, and sending you our very best wishes in the meantime :)

Warm Regards,
The Aracanto Team

Amazing Trip for 12
Thailand | Nov 1 - Nov 17, 2024

Bradley
Bradley E.
Denver, CO | Reviewed on Nov 19, 2024

We booked our trip as a Group of 12 and had an amazing time!!! Thank you!

Local specialist: Tina Oo
Tina
Tina Oo
Local specialist in Thailand | Replied on Nov 20, 2024

Hi Bradley,
Thank you so much for the feedback.
This is very kind of you and hope to see you again!
Best,
Tina

France was stunning! The Eiffel Tower at nigh...
France | Sep 5 - Sep 15, 2024

Bailey
Bailey R.
Flagami, FL | Reviewed on Nov 19, 2024
France was stunning! The Eiffel Tower at night is an absolute must! Going to Normandy and having a private tour with John to take us back into such a historic day was unreal! Bayeux was such a cute little town with everything nearby! Saint Malo and the boardwalk to get to the center was stunning! We had so much fun walking around! There was the most stunning church inside Saint malo with all amazing statues of the virgin mother and the most beautiful stain glass windows you will ever see! Read more

France was stunning! The Eiffel Tower at night is an absolute must! Going to Normandy and having a private tour with John to take us back into such a historic day was unreal! Bayeux was such a cute little town with everything nearby! Saint Malo and the boardwalk to get to the center was stunning! We had so much fun walking around! There was the most stunning church inside Saint malo with all amazing statues of the virgin mother and the most beautiful stain glass windows you will ever see!

Hotel Reviews
Le Bayeux
Bayeux

Perfect location! The staff was SO helpful we had our rental car die and the man at the front desk helped with speaking French where I couldn’t! Our room was huge! So much room for our luggage and bunk beds which my daughter loved!! Right around the corner from all restaurants and there was even a market open one of the days that was awesome!

Authenticity & Character
It wasn’t wicked fancy but the staff made it feel very welcoming
Location
Close to everything we needed!
Staff
10/10 staff!!! So helpful! Spoke great English and weren’t rude!
Cleanliness & Comfort
Beds weren’t the most comfortable or the pillows!
Hôtel Les Charmettes
Saint-Malo

Stunning view!!!! The back of the hotel was on the boardwalk and it was so peaceful! Only negative was no lift so we had to carry all our bags up multiple stairs!!! Location was stunning though and worth it!

Authenticity & Character
The room had a giant window to open and listen to the ocean with the perfect breeze!
Location
We walked into the center of Saint malo and it took roughly 15min!
Staff
So nice!
Cleanliness & Comfort
Bed was good and bathroom clean!
Grand Hotel de Turin
Paris

Paris is a very very large city with all different little nooks! We were about 20min Uber ride from the Eiffel Tower! The room was nothing special but it worked for sleeping! The girls working at the front desk were soooo nice! Helped recommend food nearby for us to go eat! The only thing I thought was weird is we stayed there two separate times on the trip and the second time we went to leave the room for the day and they asked us for the key until we got back even though all our things were in the room! I didn’t like this, nothing happened but it was not mentioned and only one man working there ever gave us this issue!

Authenticity & Character
Location
Would have liked to be a little closer to the Eiffel Tower!
Staff
The girls at the front were great!!!!
Cleanliness & Comfort
Bathrooms are nothing special but no issues with the beds! Room rather small but was what we needed for the time!
Activity Reviews
From Bayeux to Normandy D-Day U.S Sector & Omaha Beach (Private/4Hours)
From Bayeux to Normandy D-Day U.S Sector & Omaha Beach (Private/4Hours)
Bayeux

MUST DO! If history is even remotely interesting to you this is an absolute! One of the best days in my entire trip! John our guide was unbelievable! So knowledgeable and took us to the places that he knew the big tour buses wouldn’t be starting at to get us some quiet time! Gave us so much information and it was just truly chilling being there and reminiscing on history!

Quality of Experience
Unreal! Definitely do the private tour with John! Totally worth being private to have this experience!
Guides, Drivers and Staff
Cannot say enough amazing things about John! Answered all our questions and really brought us back in time with things we would have never known!
Transport
John picked us right up at the hotel and even had a car seat for my daughter! Great driver and made the day amazing! Also on the way back he drove us down an area to show us great food! So nice and highly highly recommend!
Evening Eiffel Tower Tour
Evening Eiffel Tower Tour
Paris

An evening Eiffel Tower tour is a MUST! I just wouldn’t use a private tour like we did! Just go and buy the tickets and do it yourself! Seeing the tower at night is a must and having the experience of going all the way up was incredible! Our guide was an hour and a half late and it just seemed very unorganized! She was so nice but didn’t seem worth the wait!

Quality of Experience
Going up for the tour was unreal! Self-guided would have been better!
Guides, Drivers and Staff
I was traveling with a 3 year old and the guide was 1 1/2 late and then very unorganized. Felt like just a friend was with us because she was so nice but not very informative especially for the wait!
Transport
The Eiffel Tower elevator is very crammed so travel light! But the experience was so cool!
Commented Cruise on the Seine River (Group Boat/1Hour)
Commented Cruise on the Seine River (Group Boat/1Hour)
Paris

Wicked cool! Very relaxing! A nice way to see the most without being overwhelmed!

Quality of Experience
We had been traveling for awhile now so I nice boat tour was perfect!
Guides, Drivers and Staff
Weren’t very helpful! Barely saw staff!
Transport
It was raining so we kept going in and out of the boat but it was nice to have the option! Very relaxed! Learned a lot!
Local specialist: Aline Durant

Best trip ever... Unforgettable Morocco
Morocco | Nov 4 - Nov 14, 2024

Andrea
Andrea B.
Dallas, TX | Reviewed on Nov 19, 2024
Definitely Tayeb was a great guide and driver, always caring every detail of our schedule and needs. Exactly what we were looking for, with great recommendations and knowledge. He has been very kind the whole time. We've enjoyed a lot visiting Tanger, Merzouga and Marrakech...the riads were great at Fes, Tanger and Marrakesh.
Our guide Sherif at Fes was very caring too in the Medina, being so clear and with the knowledge for every spot visited.
For me, visiting Mosquee Hassan II at...
Read more

Definitely Tayeb was a great guide and driver, always caring every detail of our schedule and needs. Exactly what we were looking for, with great recommendations and knowledge. He has been very kind the whole time. We've enjoyed a lot visiting Tanger, Merzouga and Marrakech...the riads were great at Fes, Tanger and Marrakesh.
Our guide Sherif at Fes was very caring too in the Medina, being so clear and with the knowledge for every spot visited.
For me, visiting Mosquee Hassan II at Casablanca was incredible, as well as Tanger, Rabat was surprisingly impressive, the desert left me without words... Abdellah was always helping to make the last time adjustments and solving which made out trip unforgettable and highly recommended

Hotel Reviews
Palais Sebban
Marrakech

The most incredible spot to stay at Marrakesh... Breakfast was incredible

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Ksar Ighnda
Ait Benhaddou

A great location, very comfortable

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tiziri Luxury Camp
Merzouga

It was a great option to stay 2 nights here... They were solving this last time change and helping with everything.

Authenticity & Character
So comfortable
Location
Staff
Mustafa is so kind! The pastelitos for breakfast were great
Cleanliness & Comfort
Riad Salam Fes
Fes

One of my favorites riads... The 5 houses are amazing... So comfortable and staff were so kind

Authenticity & Character
Incredibile
Location
Staff
So caring
Cleanliness & Comfort
Lina Ryad & Spa
Chefchaouen

The place is spectacular an the room was great... So many stairs but is part of it

Authenticity & Character
Beautiful
Location
You have to walk a lot to arrive to the riad in the middle of the medina, with all the luggage make it impossible to do it by your own
Staff
They were too busy to mind
Cleanliness & Comfort
It could be better
Riad Mokhtar Tanger
Tangier

Very comfortable beds, nice rooms... Great location... All good

Authenticity & Character
So cool the decorations
Location
In front of the medina
Staff
Kind
Cleanliness & Comfort
Spectacular
Barceló Casablanca
Casablanca

Good enough to rest and continue your day outdoors

Authenticity & Character
.
Location
Staff
Good enough
Cleanliness & Comfort
Towels were a little old
Activity Reviews
Private Transfer from Fez to Merzouga Desert
Private Transfer from Fez to Merzouga Desert
Morocco
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Guided Tour of Fez Medina
Guided Tour of Fez Medina
Fes
Quality of Experience
Unbelievable
Guides, Drivers and Staff
Tayeb and Sherif... 100% recommended
Transport
Chefchaoeun to Fez via Volubilis, Moulay Idriss & Meknes
Chefchaoeun to Fez via Volubilis, Moulay Idriss & Meknes
Morocco
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Quick Tour of Casablanca with your Driver-Guide: The Economic Heart of Morocco
Quick Tour of Casablanca with your Driver-Guide: The Economic Heart of Morocco
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
Guided Tour of Hassan II Mosque
Guided Tour of Hassan II Mosque
Morocco

Great spot, so impressed about the magnificent structure and culture

Quality of Experience
Guides, Drivers and Staff
Tayeb is excellent driver and guide
Transport
Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on Nov 20, 2024

Hi Andrea,

Thank you so much for sharing your wonderful experience! We're glad to hear that Tayeb provided exactly the care and attention you were looking for, making your journey seamless and enjoyable. It's also great to know that Sherif's guidance in Fes and our support made a meaningful difference during your trip.

Thank you for your kind recommendation – it was our pleasure to host you, and we hope to welcome you again on another adventure! 🌟

Best Wishes,
Abdel

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