Kimkim Trip Reviews

However I do not believe that this trip was value for money. I believe I was cheated and the trip was overpriced. I only realized this after being there that the quality of service was sub par for the money I paid. The hotel in Jakarta was terrible, small room and poor quality. My primary reason for the trip was for scuba diving, I was made to believe that there was no availablity except the 2 dives which were booked . This was not true, once there I made arrangements on my own to add further dives. I was misinformed.
Very disappointed with Kim Kim. This is going to be my last trip with Kim Kim. Prices are over inflated with the trip not curated to meet my needs.
I expect Kim Kim to refund part of the cost of the trip as based on my calculations of the cost of the trip I was upcharged a 100%.

We had the best time on this trip through Italy, largely due to the excellent planning and coordination provided by the team at Your Custom Journey. The planning with Valeria was fairly simple to do via KimKim. Honestly, the hardest parts were choosing between all of the great city destinations/excursions and committing to a budget. Luckily Valeria was very patient with me as I tried to get my group to come to a consensus.

Our in-country contact, Barbara was fantastic at keeping us in the loop with possible itinerary changes, reminders for the upcoming day, transportation, and checking to make sure we were enjoying everything as we'd hoped. She even was our tour guide a few times in Venice. The other guides were great as well, particularly Gianni, who led our tour of the Palace of Caserta and Valeria, who took us on a walking food tour of Rome. All of the guides were local to the regions we were touring, and most of them were born and raised in Italy, and I think that really made the difference. Not having a lot of familiarity with the Italian language ourselves (despite studying all spring and summer), it was a relief not to have to worry as much about the language barrier since all of our guides were fluent English speakers. Plus, at all of the church and palace tours we were able to skip the long lines.

The excursions were interesting and thoughtfully prepared. Highlights included a lunch and wine tasting at a hillside winery on the Amalfi Coast, the Venice walking tour that ended with the Doge Palace and San Marco Basilica, seeing Pompeii and the Vatican, and the stunning views in Sorrento. This trip was everything to me and my family, and I'm so glad I had the help to plan it as well as the local support so that I could enjoy it as much as everyone else did.

I planned a mother daughter trip to Switzerland, Italy, and Greece with the help of my KimKim specialist, Amandine. This was my 2nd trip through KimKim. I requested safe, mid- luxury hotels, 3 modes of transportation, and safe, confirmed activities/excursions. It was amazing! First, my hotel accommodations were all located in safe places, had A/C, and were absolutely mid- luxury. What a treat to be pleasantly surprised every few days as we traveled through 3 countries. In addition, Amandine arranged for train passes and for particular high volume travel- she even booked seat reservations. What a relief to see my name on a reserved car waiting for us outside the train station to take us to our hotel in Milan, Italy, a highly traveled location with limited taxi availability.
Kimkim was also able to help us with some flight connections across European countries. Finally, let me tell you that booking with Kimkim is worth its weight in gold for booking activities: excursions. We enjoyed a boat ride in Lake Como, Italy and a sailboat sunset cruise in Greece. The boat operators were professionals. No need to be concerned for your safety or if you would receive high quality tour explanations and service. It’s horrible to travel somewhere new and realize that your booked excursion is the less desirable one when you get there. Kimkim has connections with the best and safest excursion companies! I’m already planning my husband’s retirement trip, and, of course, it will be booked through Kimkim.

Hotel Reviews

Makris Beach Hotel

Kamari

This hotel is very close to the beach. It is attached to a good restaurant. The beds were new. Maria, the manager was very positive and professional. The A/C was sufficient- important in Greece!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Ambassador - De la Paix

Luzern

No A/C. Very tiny room. Location is impressive.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

No A/C

Doria Grand Hotel

Milan

This hotel is charming. It’s an older , updated hotel within walking distance of the main thoroughfare to downtown Milan. It’s in a safe, quaint community. The rooms are clean. The restaurant has a limited menu.

Authenticity & Character

The restaurant has a very limited menu.

Location

Staff

Cleanliness & Comfort

Clarion Hotel Arlanda Airport Terminal

Stockholm

If you are tired from traveling and need a clean room to stay in prior to your next trip, this is the place. Beautiful remodeled bathrooms. It does, however, have antiquated carpet in the hotel lobby and hallways. The brunch was spectacular: a variety of options.

Authenticity & Character

Outdated carpet

Location

Staff

Cleanliness & Comfort

Activity Reviews

Swiss Travel Pass

Switzerland

Quality of Experience

Guides, Drivers and Staff

Transport

Jungfraujoch, Top of Europe (tickets and seat reservation)

Switzerland

Absolute highlight of the trip. We went to Jungfrau the same day as their famous marathon. People from around the world come to compete in this. We absolutely loved the cable car up to the summit. It was newly built in 2022.

Quality of Experience

Guides, Drivers and Staff

Transport

Mount Pilatus, Golden Round Trip (Tickets)

Lucerne

Incredible. Well worth it!

Quality of Experience

Transport

Our trip to France was wonderful. Our kimkim specialist Nathalie spent the time to understand our interests provided a great itinerary that met or exceeded our travel wishes. The only problem we encountered was with our first hotel. The room was dirty and had a smell. We requested another room which was slightly better, but still not adequate. We contacted Nathalie and she found us another, much better, hotel that we took the following night. The other hotels throughout the trip were very nice. The car transfers throughout the trip were punctual and comfortable. The tours and tour guides were especially good. We even emailed each of the tour companies in Bayeux, Saint Málo and Paris with positive feedback about the knowledge and passion of their tour guides.

The hotel problem at the beginning had the potential of spoiling the rest of the trip. But Nathalie’s quick response to find another hotel and her willingness to work to get a refund eased our minds and allowed us to enjoy our time in France.

Hotel Reviews

Hôtel A la Villa des Artistes

Paris

A quiet, comfortable room with a friendly staff in the heart of Paris. Room was a little small, but not a problem for us. We would recommend it.

Le Bayeux

Bayeux

The first room we got was dirty, there was mold in the bathroom and had a smell. They gave us a new room, which had teh same issues as the first room. We moved to a new hotel.

Authenticity & Character

Location

Close to all that is in Bayeux.

Staff

Very accomodating, friendly and understood our concerns about the rooms.

Cleanliness & Comfort

Hotel needs to be updated.

La Maison des Armateurs 4*

Saint Malo

Hotel is located within the walled city. It is very close to attractions, restaurants and shops. Our room was clean and comfortable. Our room overlooked the street. We kept the windows open so it was noisy at night. However, with the windows shut and AC on, noise is not a problem. Breakfast is good, plenty of choices. Staff was friendly.

Activity Reviews

Eiffel Tower skip the line summit tour (small group/2h)

Paris

Skipped it. Too many people.

Paris to Bayeux - Discover Giverny along the way

France

Beautiful stop on our way from Paris to Normandy. Two hours was enough for us to experience the beautiful gardens and home of Claude Monet.

Quality of Experience

Guides, Drivers and Staff

Christophe was punctual, helpful and a good driver.

Transport

Having a driver made the trip more relaxing.

Mont-Saint-Michel day Tour

France

We are glad we had a tour guide for this experience as opposed to just going there on our own. Our guide was very knowledgeable about all aspects of the Abbey (including when the best time to eat was in order to avoid crowds).

Quality of Experience

Guides, Drivers and Staff

Manon was fabulous!!

Transport

Clean, comfortable van.

Half-day private tour Dinan and St-Suliac

France

This was one of the favorite tours of our visit to France. Once again, Marc knows the area very well and did an excellent job of explaining the history of the area as well as explaining about French culture today.

Quality of Experience

Guides, Drivers and Staff

Transport

Saint Germain des Prés Food Tour

Paris

This would be a must-do tour in Paris. We had a great time with Matthias touring the neighborhood of Saint Germain and sampling the charcuterie, baguettes, cheeses and especially the chocolates, wine, choux a la creme and the patisserie! A very memorable tour!

Quality of Experience

Guides, Drivers and Staff

Full Day Tour of Omaha and Utah Beaches & Normandy Landings Sites

Bayeux

Having a tour guide to see the landing sights should really be considered required. We learned so much and saw many sights that I am sure we would have missed had we done the tour on our own. Our tour guide, Victor, was friendly and knowledgeable. The travel was comfortable.

Quality of Experience

Guides, Drivers and Staff

Victor was knowledgeable about the history of DDay.

Transport

Comfortable van. Victor was a good driver.

Two walking tours on the Emerault Coast: Saint Malo and Cancale (total 3.5-hours)

France

Marc the tour guide was wonderful. Since he is from Brittany he knows the area well. The Emerault Coast is spectacular! Cancale is a beautiful city and a must see if you are in to oysters. Had a wonderful time!

Quality of Experience

Guides, Drivers and Staff

Marc knew a lot about the area. It was fascinating to hear the history of the region.

Transport

Clean, comfortable transport.

Pedro our tour organizer is amazing. Right from the time of our planning our trip to Portugal the places we wanted to visit with also his recommendations were extremely enjoyable. The drivers organized by Pedro Joseph from Libson to Sentra and to Lagos , Michael from Evora to Porto and Duoro valley were excellent. Similarly the guides organized by Pedro in Lisbon and Porto Ricardo and Andre and one of our made our trips memorable. As for Pedro he was always available to us every day during our trip with suggestions for day to day activities and helpful suggestions as needed by us. He is a real asset to the company. He truly made this trip extremely memorable and oner of our extremely organized enjoyable memorable trip. We do hope we can plan future trips with Kim Kim travel .

Hotel Reviews

Heritage Avenida Liberdade

Lisboa

Authenticity & Character

Location

Central location

Staff

Cleanliness & Comfort

Lagos Avenida Hotel

Lagos

Authenticity & Character

Location

Staff

Cleanliness & Comfort

M'ar de Ar Aqueduto

Évora

Loved this hotel. Location the ambience surroundings and staff.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

NH Hotel Porto Jardim

Porto

Amazing breakfast menu

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Private Historic Odyssey Walking Tour of Lisbon

Lisbon

Ricardo is an excellent guide .

Quality of Experience

Guides, Drivers and Staff

Transport

Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner

Lisbon

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Unveil the Fairytale Villa of Sintra with a Private Driver Service

Portugal

Quality of Experience

Guides, Drivers and Staff

Transport

Private Driver Half-Day Trip to Sagres

Lagos (Algarve)

Quality of Experience

Guides, Drivers and Staff

Transport

Exclusive Panoramic Boat Tour to the Ponta da Piedade Caves

Portugal

Beautiful trip not to be missed.

Quality of Experience

Guides, Drivers and Staff

Transport

Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service

Portugal

Beautiful drive with amazing scenery of the step like Vineyards.

Quality of Experience

Guides, Drivers and Staff

Transport

Scenic Voyage along the Douro River aboard an Exclusive Boat

Portugal

Boat trip not to be missed.

Quality of Experience

Guides, Drivers and Staff

Transport

Indulge in Elegance on a Guided Winery Tour Infused with Tastings and a Delicious Lunch

Portugal

Lunch was great and well organized ,the wine tours were not well organized as the tour operators were not aware of the timings of the groups and the names of the groups. Had to go up and talk to the desk to start the tour much later as no one approached us .. Tour itself was good and the tour operator was very apologetic.

Quality of Experience

Guides, Drivers and Staff

Transport

Porto's Historic Odyssey on a Private Walking Tour

Porto

Andre our guide was excellent.

Quality of Experience

Guides, Drivers and Staff

Transport

Truly enjoyed our experience with Kim Kim. I was delighted to experience the different locales and different types of hotels/inns/cabins. The various guides and transfer drivers were, as a whole, delightful and informative.

The only drawback was our guide on the Isle of Skye. He didn't seem to know that we would rely on him to recommend places to see. He expected us to outline specifically what we wished to see. When we informed him that we would like to visit the Fairy Pools, he was adamant that we wouldn't be able to do it in the allotted time frame. Overall, our experience of the Isle of Skye was tainted by his lack of knowledge and enthusiasm.

Hotel Reviews

Blackfriars Hotel

Inverness

Loved the historical nature of this inn. While it had been renovated to allow for modern conveniences, the historical nature of the building and the coziness of the pub were delightful. Alex, who welcomed us to the inn, was extremely helpful and charming.

Authenticity & Character

It is just like the pubs one has read about with the accommodations located above the pub. Great food and charming location. Note: given the historical nature of the inn, it does not have an elevator. However, Alex offered to take our bags up to our rooms.

Location

Easy walking distance from the train station.

Staff

Friendly. Helpful.

Cleanliness & Comfort

House Of Juniper

Broadford

The cabins were adorable and the kitchen was well equipped. Both of our cabins were clean and comfortable and the staff were most helpful.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Leonardo City Edinburgh

Edinburgh

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Ben Nevis Hotel & Leisure Club

Fort William, Inverness-shire

Authenticity & Character

Location

Staff

Cleanliness & Comfort

No.32 Hotel

Edinburgh

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Z Hotel

Bath

Authenticity & Character

Z Hotel is a more modern hotel. If that is what you like then this hotel is for you.

Location

Because of road closures in Bath, the hotel was difficult to locate.

Staff

The staff was helpful and truly tried to meet our needs. When we arrived, We realized that our bed was only accessible on one side. While they did not have an available room that had access on three sides, they worked to set us up with another room for our second night.

Cleanliness & Comfort

Best Western Chiswick Palace & Suites

London

The staff was fabulous and extremely helpful. Our bed was a king-sized bed. I am a 5 foot 10 inch tall woman and my feet hung off the bottom of the bed unless my head was touching the headboard. It was an uncomfortable bed, but the front desk had housekeeping provide us with a bed topper to alleviate the lumpiness of the bed. Other than the bed issue, everything was clean and comfortable.

Authenticity & Character

Location

This hotel is in the west portion of London and further out than we realized to the various sites we had planned to visit. It was within walking distance of the tube, but our particular tube station was closed due to a mini-strike. However, the hotel staff helped us to negotiate around this incovenience.

Staff

Cleanliness & Comfort

Activity Reviews

Private transfer in town

Scotland

Our driver was extremely helpful and informative. He stopped occasionally to allow us time to experience some of the sites en route to our hotel.

Quality of Experience

Guides, Drivers and Staff

Other than the one guide at the Isle of Skye, all other drivers and guides were great.

Transport

The rail system in Scotland is amazing. We did learn that we did not take into consideration how much time we needed to get from location to location and thus did not have enough time in Inverness, Edinburg and Bath to take in all that we wanted to see.

Literary tour of Bath

Bath

Our guide was extremely knowledgeable and fun. She dressed in Regency attire and paced the tour in a manner that allowed for all members of our foursome to keep up.

Quality of Experience

Guides, Drivers and Staff

Transport

Afternoon Tea at the Edinburgh Castle

Edinburgh

Quality of Experience

Guides, Drivers and Staff

Transport

Stonehenge Half Day Tour from Bath

Bath

I loved Stonehenge and the exhibition hall and buildings were truly helpful in imagining what it was like for the people from back in time to live and celebrate around Stonehenge.

Quality of Experience

Guides, Drivers and Staff

Transport

London Eye timed entry tickets

London

Quality of Experience

Guides, Drivers and Staff

Transport

Private transfer in town

Scotland

Quality of Experience

Guides, Drivers and Staff

Transport

Hop-on, Hop-off Bus

London

Quality of Experience

Guides, Drivers and Staff

Transport

Hanna was communicative and helpful when planning our trip. She kept our preferences in mind when planning sights and locations, as well as our budget. It was really nice to be able to trust a specialist to take off some of the overwhelm of choices during the trip. We loved seeing the black sand beaches and glaciers on the east coast of Iceland.

Activity Review

The Secret Lagoon

Iceland

Relaxing and enjoyable.

Quality of Experience

Guides, Drivers and Staff

Transport

Where do we begin?? Our 35th anniversary trip to Greece was everything we could have ever imagined it would be. Chris and the KimKim team worked with us on every detail, and every interest that we had. Chris and the KimKim team put together the perfect itinerary, addressing every one of our requests. With precision detail, we were picked up, dropped off, shuttled, Pampered, educated to the point of perfection. Our luxury accommodations were more than we could have ever wanted! The staff at every boutique hotel, every driver, every private tour guide, to the catamaran tour in Santorini were beyond fabulous! Unfortunately, due to the ferry strike in Greece we had one small snafu. However, Chris and his team were on the situation, we were given different solutions to choose from, and within minutes, our trip was back on track. We would highly recommend Chris and KimKim for your Greece travels or, KimKim for any travels internationally.

Hotel Reviews

Noble Suites

Athens

Authenticity & Character

The staff, the food, the view!

Location

Within walking distance of Acropolis and wonderful restaurants!

Staff

Pleasant and very caring to our every need!

Cleanliness & Comfort

Hotel Ploes Syros

Syros

Could not believe our eyes when we walked into our room… Stunning! Exquisite artwork, marble everywhere, fabulous views of the Aegean, private patio, what more could you ask for!

Authenticity & Character

Amazing, amazing, amazing… Pictures do not do this place justice!

Location

Couldn’t have asked for a better location… Within walking distance to absolutely everything.

Staff

Constantine in the staff went above and beyond to cater to her every day… And they did just that

Cleanliness & Comfort

Villa Marandi Luxury Suites Naxos

Naxos

A lovely, smaller resort outside of town, perfect for our stay. Located on the water, remote for privacy, just perfect for what we were doing!

Authenticity & Character

Beautifully appointed, spacious and very homey at the same time. It even had a well, equipped, small kitchen for your knees.

Location

Our a Aegean views were fabulous, from breakfast on the patio, to lounging on our veranda to laying by the water.

Staff

From Bruno, the bartender, to the reception staff and all staff….beyond blessed with the service and attention that was paid to us both on our trip. The food was exceptional and Bruno makes a mean mean cocktail!

Cleanliness & Comfort

Exquisite furnishings, comfortable, well appointed for whatever you would need on your stay in Naxos!

Lithies Traditional Homes

Thíra

Maria and her staff have created the most wonderful accommodations with the best views of the caldera ever! Absolutely stunning, on every detail, every piece of furniture, every amenity that was provided!

Authenticity & Character

Authentic traditional, home, as it was built into the side of the mountain. Beautifully decorated, had a small kitchen for your needs, his and her bathrooms, exquisitely decorated!

Location

Location was absolutely perfect! We were centrally located to all shops and restaurants, within walking distance to fellow villages and beautiful sites. From breakfast, on our veranda, to cocktails overlooking the caldera… This is the place for you

Staff

Maria, Sonny and Avi (Sonny’s wife, hope I spelled her name correctly) were FABULOUS!

Cleanliness & Comfort

Spotless, clean, wonderful bath amenities, daily wine and snacks.

Activity Reviews

Private Acropolis Hill & Museum Tour

Athens

This was a fantastic experience! Our guide was so knowledgeable - it really enhanced our visit to the Acropolis. She gave us all the historic details and made the ancient ruins come alive. We really enjoyed this tour!

Quality of Experience

Guides, Drivers and Staff

Transport

Private Delphi Day Trip with Swimming & Lunch in Galaxidi

Athens

Our guide, Tom, was exceptional! He made extra stops for us, bought us beach towels when we didn't have any, and even took us for private swims. He really went above and beyond to ensure we had a wonderful day trip to Delphi. The swimming and lunch in Galaxidi was a real treat!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Private Walking Tour in Ano Syros

Syros

Antonio, our guide, made this tour in Medieval Ano Syros a memorable one. His insights into the history and culture of the place were really engaging. We enjoyed the private nature of the tour as it allowed for a more intimate experience

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Private Santorini Driving Panorama

Santorini

This was a perfect way to see the beautiful island of Santorini. Our driver was waiting for us promptly and showed us all the best spots. The views were absolutely breathtaking and the drive was comfortable. We wouldn't have wanted to explore Santorini any other way.

Quality of Experience

Guides, Drivers and Staff

Transport

Sunset Catamaran Caldera Cruise

Santorini

This was the highlight of our trip. The cruise was intimate with just 15-18 people onboard. We made friends, went snorkeling, and enjoyed fabulous food. The staff on the boat were delightful and made the experience even more enjoyable. The sunset views from the Caldera were something we'll never forget.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

We had an amazing trip through an incredible Island. We are very grateful to Rinolda for programing a beautiful itinerary that covered all the different landscapes. The vehicle was perfect for us. The accommodations were comfortable with good, friendly service and delicious food. All, except the Baron on our last night. That hotel needs a complete remodel. But, at least a good cleaning. Also, thank you to Olivia for her assistance.

Hotel Reviews

Hotel Gullfoss

Tungufell

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Katla by Keahotels

Vík

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Lilja Guesthouse

Hofn

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Eyvindará

Egilsstadir

Perfect place for two nights. Hotel manager was very helpful. His recommendations were extremely helpful.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Fosshótel Mývatn

Myvatn

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Laugarbakki

Laugarbakki

Authenticity & Character

They need a gardener! A few evergreens would improve the appeal.

Location

It is out in the middle of nowhere! But it worked for us.

Staff

Cleanliness & Comfort

The cleaning staff seemed very unhappy. And it showed.

Fosshotel Hellnar

Hellnar

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Fosshotel Baron

Reykjavík

The floor was covered in stains. Very dirty throughout. The shower was so unsafe only my husband dare to use it. Tracy and I felt we would take a chance and end up on the ground.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The mattress is like a board and the pillow is a flat pancake.

Activity Reviews

Jokulsarlon glacier lagoon Zodiac boat tour

Iceland

We did not make it on time to enjoy this experience. I am sure it would have been amazing. We enjoyed the surroundings when we finally arrived. There were too many sites to enjoy that morning!

Myvatn Nature Baths

Lake Mývatn

Quality of Experience

Guides, Drivers and Staff

Pedro, ? Online Tour manager helped us with planning the trip. He was very receptive to our needs from the start. Accommodated all our requests, offered us good suggestions.
We spent ( 4 in our group) 10 days in Portugal, visited Lisbon, Algarve region, Evora, Fatima, Toma , Porto Douro Valley and drove through Nazareh ( Spelling) and Obido .
Many memorable sights, felt that 10 days only gives a sampling of what a beautiful country Portugal is.
Our drivers from place to place have all been wonderful, José António and Michael deserves special mention. We will ask for them if visit again.
Pedro kept us abreast of our day to day activities, we could connect with him instantly via WhatsApp.
All in all , totally satisfied with KimKim travels.

Fantastic break in Italy ( Rome & Milan). From the start the car pick up went seamlessly and cars were all high quality Mercedes with very safe drivers. In Rome, we toured the Vatican (Museum, Sistine Chapel & St Peters Basilica) which was excellent but museum tour was very long ( 2.5 hrs plus) and far far too busy with some areas at a complete standstill. Our guide had encyclopedic knowledge, but even she was very surprised on the sheer amount of time the tour took 4.5 hrs).

The walking food tour in Rome was only average really with no real standout dishes, as we had tried a lot of the Italian dishes already. Tour guide was ok very enthusiastic but it would have been good to know where we were going next and how long the walk was, as it felt we were "walking blind" with no end in sight sometimes. Now this may have been as a direct result of all the walking we were doing in Rome anyhow and we had 20,000 steps in the tank already. Also we were asked to be early for the meet up, which we were but the guide showed up a little late and I was slightly concerned frankly.

Hotel was functional, clean and we only used it to sleep which was fine as the room was air conditoned ( Doria Palace Boutique Hotel). The list was so small it could only take a single case or just about fit one person, so folks with walking challenges be aware.

Train trip to Milan was fine and pick up seamless. Hotel was larger ( Una Hotel Cosani) and in a great location. The Last Supper tour was excellent and included a taxi ride ( less walking) to the Duomo. We asked the guide at the start the scope of the tour and we reduced the duration from 4 hours to 2.5 which was perfect. In contrast to the Vatican tour, the Last Supper groups were restricted to 15 people at a time and this really enhanced the experience. Our guide was excellent, very accommodating and knowledgable and even showed us a nice local coffee shop which was off the "tourist grid".

Moreno from KimKim was great to deal with, very efficient and knowledgable. Quick replies to questions and was there if we needed him.

Hotel Reviews

UNAHOTELS Cusani Milano

Milan

Nice modern hotel. Front desk staff not great though, particularly on check-in.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Doria Palace Boutique Hotel

Rome

Small, clean but lifts very small.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Vatican & Sistine Chapel Tour

Rome

Quality of Experience

way too busy

Guides, Drivers and Staff

Transport

Rome food tour: A deliciously cultural tour for foodies

Rome

more visibility on what to expect ( walking time between venues particularly).

Quality of Experience

Guides, Drivers and Staff

Timely arrival at meeting point and info between venues.

Transport

timely and safe

Milan Vip Walking Tour and Da Vinci's Last Supper visit

Milan

Excellent guide, very flexible to our needs. Passionate about his subject.

Quality of Experience

Guides, Drivers and Staff

Transport

Elena made it easy for my parents to navigate around Italy and enjoy a once in a lifetime trip

The trip was great and the local guides were experienced and knowledgeable. However, when we had a problem, we called Stephanie for support 4 or so times over a two hour period, and she ignored our calls and sent WhatsApp messages saying it was not her problem. This is pretty unacceptable for someone whose entire job is to facilitate. If this is not her role, then it is not clear what service KimKim is providing apart from being a useless middle man that is taking money that would otherwise be going to locals.

Further, when we made it clear we were unhappy with Stephanie's handling of the situation she said she would ask KimKim customer service to reach out to us, they never did. It is unclear if Stephanie did not actually ask them or if KimKim does not care about their customers.

Overall, if this is how KimKim operates, I will not be recommending this service in the future. I will give direct contacts of my fantastic guides in Madagascar to anyone who would like to book a trip.

I recently had the incredible opportunity to embark on a 10-day adventure in Portugal, exploring some of its most enchanting cities and towns, including Lisbon, Porto, Lagos, Sintra, Evora, Obidos, and Batalha. This journey was nothing short of spectacular, and I can't help but share my positive impressions.

Throughout my 10 days in Portugal, I was struck by the warmth and friendliness of the people, the incredible diversity of landscapes, and the rich cultural heritage that each place offered. The trip was flawlessly organized, and my guide was knowledgeable and passionate about sharing his country's treasures.

Portugal exceeded my expectations in every way. If you're seeking a destination that seamlessly blends history, culture, natural beauty, and warm hospitality, Portugal is the place to be. I can't wait to return and explore even more of this incredible country.

My husband and I would like to heartfully thank you for your assistance that helped us to organise our trip on such a short notice.
We appreciated your ability to adapt to the circumstances and our requests.
We are satisfied with your all your drivers and guides. They were very professional, respectful, and courteous.
Your service is of high quality.
We had a great time in Indonesia. We will recommend Kimkim and Jessica to any of our acquaintances that is interested in visiting Indonesia. Thank you so much for everything.

Sangita and her team were as professional and supportive as possible.
Due to weather issues, virtually every element of my itinerary changed….daily!
It was very comforting to have a team that simply made it happen..every day.
My guide’ Bhim’…and my Porter ‘Man’ were dedicated to making my adventure the best it could ever be.
I felt safe and supported…despite the challenges the trek to EBC brings….
It’s not a stroll..it’s pretty hardcore.
I will certainly select Kim Kim for any of my next adventures.

The Saigon Food Tour was a highlight in the South, the Amania resort a highlight along the coast, the Hoian custom fitting shops and the river tours in the Central and Halong Bay in the North were all super! As were the guides… would not recommend the country without guides and Kim Kim’s were great!
Thanks for helping to make this a trip of a lifetime!
The Ahrensdorf Family

Hotel Reviews

Amiana Resort Nha Trang

Great resort with world class accommodations! Your trip to the EasternCoast needs to include this place!

Authenticity & Character

Location

Right on a quiet part of the sea away from the busy city.

Staff

Cleanliness & Comfort

Best pillows in Vietnam

Can Tho Ecolodge

Can Tho

The Can Tho Ecolodge was amazing. The rooms were great, the pool was nice and the setting was really cool. However, the service in the restaurant was below par, and the food was average at best. We wanted to get massages, but they didn't have enough masseuses working the hours we wanted. The water heater system was also noisy and disruptive.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

ISLANDS AND SNORKELING TOUR

Nha Trang

The Nha Trang Snorkeling tour was very average. The location was overcrowded and the waters were murky. I recommend skipping this tour and snorkeling at the Amiana beach instead.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Join in Local Home-Cooked Dinner

Hanoi

This was an amazing experience. It was great to immerse ourselves in the culture and learn about the Vietnamese family's lifestyle. The language barrier was a tiny issue, but our guide helped with the translation. This was one of the best parts of the trip and I'd highly recommend it to others.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

The boarding was great, particularly in Dubrovnik, Korchula, and Plitvice.
Robi was awesome - he’s a total professional. The tours we had were great especially in Split. Goran was excellent in Ston.

Overall Angela was stellar and we thoroughly enjoyed the trip! 😃

Here’s the breakdown of what we did as a group of 4.

Review of Our Trip to Greece -

Working with Angela was an absolute pleasure! She was great from the very beginning. We had a bit of back and forth confirming the number of people that were coming, which islands we wanted to go to and what we were going to do. She was very patient the entire time providing suggestions and solutions each step of the way, and readily available for contact from our initial conversation up until we were back from our vacation.

First stop -Athens! - everything was great! The hotel Milo’s def felt like we were in a 5 star hotel with the service and the the room/ hotel itself.
The location of the hotel was great, very central! We were able to walk to everywhere that we wanted to go. There was an abundance of restaurants and stores all within a short walking distance.

On our second day we took part in an Athens Highlights Mythology Tour that was scheduled as part of our trip. We were part of a small group of about 15 total.
Our tour guide made the entire time very enjoyable. She spoke very passionately when relaying the myths and was very engaging. Thoroughly enjoyed!

Next up- Mykonos!

The front desk at Milos very kindly offered to have to-go breakfast boxes ready for us when we told them the night before that we would be leaving early the next morning.

Ferry tickets were taken care of from we confirmed the trip - something to take note of as they sell out quickly and need to be bought in advance. Angela also checked us in the day day before so we just had to present our boarding passes when boarding. We were picked up with sufficient time to get there and not feel rushed to board - overall it’s a process and experience! But that seems to just be the nature of taking ferries between the islands.

We arrived in Mykonos and were quickly in our transfer to home number 2, The George Hotel.
We were greeted by friendly staff and pleasantly surprised to find out that we were able to check in about to 2-3 hours early.
The property is a boutique hotel with a sun deck area and swimming pools with beautiful views that give you that “I’m in Mykonos” feel.
Plaits Gialos, one of the best beaches on the island is less than 5 mins away, there are also various restaurants to try along the strip of the beach.
For Mykonos we had opted to have the two days free.
On the first day the hotel arranged a taxi for us to go Mykonos Town and the second we went to the hotel’s sister property- right across the road in the morning to enjoy the beach, followed by lunch at the pool, in the afternoon a taxi was arranged for us to go to Tropicana Beach club.
I was a bit nervous about finding taxis in Mykonos based on blogs, but thanks to the hotel arranging, we had no issues getting around.

Next up - Santorini!
Our transfer to the hotel from the port was about 30 mins.

Mardanza Exclusive located in, Imerovigli is a self catering accommodation.

Upon arrival we were greeted by friendly staff who took us to our rooms and explained communication and some key points about the property to us. You contact the staff through WhatsApp, there is no front desk.
Each room/ villa has its own private pool with a beautiful view of the Aegean Sea - not caldera side.

We ordered lunch to have at the villa, very yummy and big portions.

Dinner was at Le Moustache, which provided a lovely sunset, less than a 10 min drive away. The staff arranged for our taxi to take us there.

There is a restaurant Tasos at the top of the hill/ main road that is open for dinner that is a 7 min walk from the property. The walk is not bad in the daylight hours, but would not recommend walking at night bc of the steepness and darkness to get back .

After visiting Oia, I had more of an appreciation for staying at Mardanza and away from the hustle and bustle. This comes with its pros and cons based one where you want to go. The taxi was $45 euros each way to Oia so didn’t make it as appealing to go back out there once at the hotel.

Our last day was the Sunset catamaran cruise, which did not disappoint.
The stops were nice and sufficiently timed for quick breaks, meals were catered to preference, staff was friendly. Wonderful way to take in the beautiful views of the Caldera rim ending in Ammoudi Bay.

Overall we had an amazing trip and it was a pleasure working with Angela! Would def recommend for anyone looking to book their trip to Greece

Hotel Reviews

xenodocheio Milos 5*

Athens

Milo’s def felt like we were in a 5 star hotel with the service and the the room/ hotel itself. The location of the hotel was great, very central! We were able to walk to everywhere that we wanted to go. There was an abundance of restaurants and stores all within a short walking distance.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The George Hotel

Mykonos

The property is a boutique hotel with a sun deck area and swimming pools with beautiful views that give you that “I’m in Mykonos” feel. Plaits Gialos, one of the best beaches on the island is less than 5 mins away, there are also various restaurants to try along the strip of the beach. Staff was very friendly and pleasant.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Athens Highlights Mythology Tour

Greece

We were part of a small group of about 15 total. Our tour guide made the entire time very enjoyable. She spoke very passionately when relaying the myths and was very engaging. Thoroughly enjoyed!

Quality of Experience

Guides, Drivers and Staff

Transport

HS Catamaran Sunset Cruise MD

Santorini

Our last day was the Sunset catamaran cruise, which did not disappoint. The stops were nice and sufficiently timed for quick breaks, meals were catered to preference, staff was friendly. Wonderful way to take in the beautiful views of the Caldera rim ending in Ammoudi Bay.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Our travel agent, Ina, did an amazing job recommending places she felt my partner and I would enjoy. She was exceptional in modifying the plan based off of our comments and genuinely made everything incredibly easy. We ended up going to Athens, Naxos, and Santorini, with Naxos being our favorite! At first, we had reservations about Naxos as most people tend to go to Mykonos, but Naxos was perfect for what we had asked for: calm, traditional, and the most beautiful water I’ve ever seen in my life. We could not be more pleased and we’ll have memories to last for a lifetime!

Hotel Review

Avra Hotel

Rafina, Attica

The hotel was beautiful and the location made it easily walkable to restaurants. The only downfall was that they pushed 2 twin beds together and they split apart multiple times.

Authenticity & Character

Location

Easily walkable and view of the water

Staff

Cleanliness & Comfort

Activity Reviews

Acropolis Afternoon Tour

Athens

Our travel guide did a great job explaining the history. My fiancé is a history lover and had a lot of questions that the guide was more than happy to answer! And he genuinely seemed to really appreciate them, haha. The guide had a great pace and gave us time to walk around after explaining the history for photos.

Quality of Experience

Guides, Drivers and Staff

Sailing Tour around Naxos

Naxos

Our guides, Akis and George, were absolutely amazing! They were incredibly friendly and fun, while remaining professional and gave us all a great experience! I expected the food to be mediocre, but it was actually AMAZING and one of my favorite meals during our entire 9-day Greece trip. The location of the sites were great and they briefly explained the history of the locations, one of which was a place where if you put clay from the rocks on your face…your skin doesn’t age ;) you know I slapped that on, ha! Plus we had plenty of time at each spot and did not feel rushed at all. I will say the water was a bit chilly…but definitely worth while!

Quality of Experience

Food

The moussakka was amazing and one my favorite meals while I was in Greece

Guides, Drivers and Staff

Transport

Caldera Cruise & Volcano Visit

Santorini

Our guide was great! We stopped at 3 different locations and we had plenty of time at each spot. The guide did a great job explaining the history of the volcano as well. The men who worked on the boat, especially the main guy were a hoot and he even helped me with my wound after I tripped on the top of the volcano, ha! I expected the food to be mediocre, but it was absolutely amazing and I even went up for seconds! We apparently went on a very windy day which we didn’t realize because the crew did such a great job, it was only rough for about 20ish minutes and even then it wasn’t bad. The crew did a great job safety wise and even provided us with blankets as it got a bit chilly after the sunset.

Quality of Experience

Food

Guides, Drivers and Staff

Transport