Kimkim Trip Reviews

4.8
Based on 20,235 ratings
Read 20,235 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

DO NOT USE KIM KIM
Greece | Jun 5 - Jun 11, 2024

Rupa
Rupa S.
Los Angeles, CA | Reviewed on Jul 31, 2024
It is difficult to emphasize how disappointing Kim Kim and our travel agent Elen were. We are a family of five and were charged $12,000 for a six-day, 5-night booking of transportation and hotels at four locations in early June 2024 -- Santorini, Delphi, Kalabaka, and Athens. That comes to $2,000 per day for hotel rooms and a car with a driver, plus one internal flight to Santorini after landing in Athens and a "catamaran" tour in Santorini. But in every town except Delphi, we were given... Read more

It is difficult to emphasize how disappointing Kim Kim and our travel agent Elen were. We are a family of five and were charged $12,000 for a six-day, 5-night booking of transportation and hotels at four locations in early June 2024 -- Santorini, Delphi, Kalabaka, and Athens. That comes to $2,000 per day for hotel rooms and a car with a driver, plus one internal flight to Santorini after landing in Athens and a "catamaran" tour in Santorini. But in every town except Delphi, we were given tiny, economy hotels whose rates ranged from $100 to $150 per night online, meaning we were charged $340 or $400 per night per room; we still had to buy all our own meals and our tickets for sightseeing. In Santorini, the driver refused to take our bags in from where he dropped us 1/2 a mile away from our hotel, and the hotel sent one girl to help, meaning we had to lug our luggage for 1/2 a mile up tiny, twisting lanes after lengthy international and domestic flights. The hotel rooms in Santorini were so small that I could not stand up straight and I am only 5'4. The Catamaran tour started 1.5 hour late and arrived back 3 hours late; the food was ok and there was nothing to drink except beer and wine -- for what we paid, it was abysmal. In Kalabaka, our kids were given a smoking room that was only switched by the cranky manager after a lot of complaining to Elen. The A/C and TV in our tiny room didn't work, and when we called the manager for help, he only yelled at my husband for breaking it; when he left, my husband figured out the settings and managed to make everything work. When we told Elen, she had the hotel send us a couple of bottles of wine but the manager claimed there were no wine glasses in the entire hotel (even though it had an in-house bar). In Athens, the hotel rooms were so tiny we had to walk sideways; the elevator was so small we had to take 4 trips to get our luggage up to the 6th floor; and across the street was a beautiful hotel with a roof restaurant for breakfast overlooking the Acropolis. Elen refused to provide a breakdown of how what we were charged was used, claiming "confidentiality" with the hotels; the lack of transparency was appalling given that the hotels we stayed at were going for $100 or $150 per night only, but we were charged $350 - $400 per night. We were also charged for a car and a driver to be with us from 9:00 a.m. to 5:00 p.m., but the driver frequently left at 3:00 p.m. The car itself was not a minivan but a giant bus that was uncomfortable to travel in and hard to park. And it did not help that, instead of giving us a refund or upgrade, Elen tried to fob us off by delivering some pre-packaged gift bags the last day of our trip with useless things like a tourist guide book (that we no longer needed), a weird table cloth, and stale cookies. So, our best advice -- DO NOT USE KIM KIM AS YOUR TRAVEL AGENCY.

Hotel Reviews
Divani Hotel Meteora
Kalampaka

Beautiful hotel, spacious rooms, great common areas to sit in/read/enjoy a glass of wine, an outstanding breakfast buffet, and a great pool.

Authenticity & Character
Exuded warmth and hospitality. The elevator was broken when we got there but they got it fixed ASAP and helped our family of five carry our 5 suitcases up three flights of stairs
Location
Set in one side of town but near the main rood with bars, cafes, and restaurants
Staff
There was no one at the poolside bar so we had to wait a long time to get towels, ice, water, and snacks. Another staff member also got mad at us for enjoying our own bottle of wine in one of hotel patios -- why shouldn't we able to do that if we could do it in our room? Do you really think it's going to make us buy your expensive food and wine?
Cleanliness & Comfort
Everything was clean and layout was spacious
Achilleas Hotel
Athens

The entrance to the hotel is dingy, there's a tiny elevator that can barely fit two people and one suitcase, and the rooms are built sideways -- long but not wide enough. Two people cannot walk around at a time. There is no view from the balcony except into a much nicer hotel with amazing landscaping and a beautiful rooftop restaurant. The furniture is arranged in such a way that you cannot fit your suitcases. The breakfast area is dark and tiny, with only one table under a skylight that's worth eating at but that is always taken. WOULD NEVER STAY HERE AGAIN!

Authenticity & Character
It's just a small, cheap, dingy building with no warmth or hospitality that Greeks are known for.
Location
It's not in the center of anything! Athens is not that big and we had to walk miles and miles to get to the Acropolis and other sights.
Staff
They were polite but not warm or friendly
Cleanliness & Comfort
Less furniture, more space, and more light!!
Cori Rigas Suites
Fira

Because Santorini is so beautiful, no hotel can go wrong. But the rooms in this hotel were SO small that I couldn't stand up straight in the bedroom, and I'm only 5'4. The bathroom was so tiny I had to bend my head when entering and walk sideways. The balconies were nice but shared with so many rooms there was no privacy; one evening, the 20-year old boys staying in the room next door stayed up out on the balcony smoking and playing music and talking till 3:00 a.m., and they were so close we couldn't drown out the noise. The bar was not stocked with anything -- just empty liquor bottles -- and the bartender couldn't make anything except open some beer or wine. The staff was friendly and the breakfast was nice, but we spent no time in the rooms because they were so small and uncomfortable!

Authenticity & Character
Size of rooms and no privacy on balconies
Location
On the wrong side of the island
Staff
Very nice and friendly; packed us breakfast the morning we flew back out.
Cleanliness & Comfort
Make things bigger!!
Fedriades Hotel
Delphi

Though it is in a nice location, the hotel is tiny, with most rooms that overlook a wall. The manager is unfriendly, crochety, and completely arrogant. He put our kids in a smoking room, claimed he was sold out and couldn't switch them until we complained to our travel agent, refused to fix the broken TV & A/C in our room and instead accused my husband of breaking it. The balconies in two of our rooms were so small that all we could do is put our clothes out there to dry; there was little room for two people to sit and enjoy sunrise or sunset. The breakfast buffet looked really nice, but most of the breads and dry foods were stale because they put them away in a nearby cabinet, then take them out every morning.

Authenticity & Character
The manager's attitude
Location
In the center of town, near a lot of restaurants
Staff
Customer service -- don't yell at guests or accuse them of breaking your temperamental fridge, A/C and tiny TV
Cleanliness & Comfort
Smoking rooms meant everything smelled even in the non-smoking rooms. Awful view in some rooms in the back of just a large wall. No working A/C or minifridge
Activity Review
Diamond Caldera Sunset Cruise
Diamond Caldera Sunset Cruise
Santorini

The view/sunset was great, dinner was good, and snorkeling was enjoyable. But the cruise started off an hour and a half late, there were no snacks, there was only cheap wine and beer to drink instead of a full bar, and docking was 4 hours later than promised, making for a tiring day spent waiting and waiting and waiting and getting an OK experience. Also, the staff were not nice -- very busy and stressed.

Quality of Experience
We wish we knew that the Catamaran would neither arrive on time nor come back; we were picked up from our hotel at noon for a 1:30 p.m. cruise time, but the cruise didn't start until 3:00 p.m. We were not offered any apologies or water or refreshments while we waited for ONE AND A HALF HOUR in the heat. On board, there was only one white wine and some beer; for what we paid, we expected a full bar. There were also no snacks; just dinner, which was served three hours after we boarded. The catamaran arrived back to port much later than expected, which made sense because of the late start, but then we had to wait another HOUR AND A HALF to dock because of all the waiting catamarans ahead of us. We got back to our hotel at 11:00 p.m., meaning we had nearly a 12-hour excursion instead of a 6-hour one, with the additional time spent in delays, not enjoying ourselves. WILL NOT RECOMMEND YOUR COMPANY TO ANYONE ELSE!!
Food
Dinner was plentiful and tasted fine, but there were NO SNACKS for the first three hours and the dessert was awful
Guides, Drivers and Staff
The guides on the boat were stressed and busy; they barked directions about not going here or doing that, and were not warm, friendly, or hospitable
Transport
The boat was a rickety little thing with not much space for all the people to truly relax. For example, there was one or two benches upstairs that got taken quickly. On the main deck, there was one or two tables, again got taken.
Local specialist: Elen Hakhverdyan
Elen
Elen Hakhverdyan
Local specialist in Athens | Replied on Aug 20, 2024
Dear Rupa,
Thank you for taking the time to share your detailed feedback. I’m sorry that the experience did not meet your expectations, and I’d like to address the concerns you’ve raised, point by point.
1. Hotel Costs and Room Sizes: The total cost of your trip included a full travel package covering hotels, private transfers, guided tours, and 24/7 support. The hotel choices were based on availability and your preferences, with each destination offering different types of accommodations....
Read more

Dear Rupa,
Thank you for taking the time to share your detailed feedback. I’m sorry that the experience did not meet your expectations, and I’d like to address the concerns you’ve raised, point by point.
1. Hotel Costs and Room Sizes: The total cost of your trip included a full travel package covering hotels, private transfers, guided tours, and 24/7 support. The hotel choices were based on availability and your preferences, with each destination offering different types of accommodations. For instance, Santorini hotels often have higher rates due to their unique locations on the cliffs, which also results in rooms with lower ceilings (Cave Rooms). The overall average cost per day reflects the varying costs of these services across different locations, rather than just the nightly rate of each hotel.
2. Driver and Transportation: The Mercedes Sprinter used for your transportation is a 2017 model, which is a 12 seater, instead of an 8 seater minivan. 8 seater minivans practically can accommodate up to 6 people and their luggage space is limited. We have chosen a larger vehicle to comfortably accommodate your family, although the cost of this larger vehicle is musch higher than the small minivan. The driver left his contact information to provide you with flexibility, allowing you to reach out if you needed further transport during the day. This was meant to give you more freedom rather than limit your service.
3. Santorini Hotel Arrival: I understand the difficulty you faced when the driver dropped you off half a mile from your hotel. Santorini’s unique geography often restricts vehicle access close to hotels, particularly those on the cliffs. The hotel staff was sent to assist with your luggage, though I acknowledge that this might not have met your expectations, this is the only way to be able to enjoy the views of the Caldera (Cliff) and elevate your experience. Choosing a hotel off the caldera would lower the cost of your trip significantly.
4. Catamaran Tour: The Diamond Cruise is one of the most popular experiences we offer, and in most cases the highlight of the trips of our travelers for the past decade. The delays on the Santorini catamaran tour were due to high demand and logistical challenges during the peak season. This is something the Municipality of Santorini is trying to address together with the boat companies. Since your trip to Santorini boarding and off-boarding has become much quicker, but there is still space for improvement.
5. Delphi Hotel: The hotel in Delphi, as all hotels we are offering to our clients, has a very strict policy regarding smoking, but it is not able to guaranty that an individual will not smoke in it. The hotel room was properly cleaned and aired before your arrival, though, since you didn’t feel comfortable, the hotel provided an additional room as a gesture to ensure your comfort.
6. Athens Hotel: The Achilleas Hotel in Athens is a budget-friendly option in a central location. While the rooms and elevator sizes may have been smaller than expected, the hotel is known for providing good value within its category and the room you staid was one of the most spacious ones. I understand that the comparison to the neighboring hotel might have affected your perception, but please keep in mind that hotels in Athens are not cheap and usually in smaller sizes than the ones in US.
7. Lack of Transparency: The amount you paid covered a fully customized package tailored to your preferences, not just the hotel costs. This included currency conversion fees, private transfers, private and small-group activities and continuous support. The confidentiality regarding specific costs with hotels is a standard practice in the industry to maintain fair pricing agreements.
8. Gift Bags: The gift bags were offered as a small gesture of appreciation from our agency, provided to all our travelers either at the start or end of their journey. I regret that they did not meet your expectations.
I regret if this was not clear, and I’m happy to provide further details if needed.
While I believe I provided the best service possible under the circumstances, I understand that some aspects of the trip did not meet your expectations. Your feedback is invaluable as I continue to work closely with our partners to ensure the best experience for all travelers.

Arranging the guide was very easy. Maslinka w...
Croatia | Jul 25 - Jul 29, 2024

julie
julie c.
Encinitas, CA | Reviewed on Jul 31, 2024

Arranging the guide was very easy. Maslinka was one of the best guides I've had - and I've been to over 70 countries. She's very knowledgeable about the local areas we visited, as well as the overall macroeconomic topics dominating Croatia. Would highly recommend her.

Local specialist: Bruno Martinović
Bruno
Bruno Martinović
Local specialist in Zagreb | Replied on Jul 31, 2024

Hi Julie,

thank you for a nice review of our guide Maslinka. She is the best guide in our team.

Hope to stay in touch with you.

Best

Bruno

Outstanding trip to Slovenia & Croatia (& Monteng, filled with adventure, fun, and plenty of gelato!
Croatia | Jul 2 - Jul 23, 2024

Court
Court D.
San Carlos, CA | Reviewed on Jul 31, 2024
I (49M) and my two kids (F16, M13) had a phenomenal time!
Antonia was fantastic working with us to build the right itinerary, with plenty of fun activities, down time, and wonderful accommodations. As well, we had several calls ahead of the trip wherein she provided numerous recommendations for things to do, as well as tips for navigating about the countries we were visiting.
Throughout the trip, the kimkim team checked-in every day to ensure all was well, and that we had whatever... Read more

I (49M) and my two kids (F16, M13) had a phenomenal time!
Antonia was fantastic working with us to build the right itinerary, with plenty of fun activities, down time, and wonderful accommodations. As well, we had several calls ahead of the trip wherein she provided numerous recommendations for things to do, as well as tips for navigating about the countries we were visiting.

Throughout the trip, the kimkim team checked-in every day to ensure all was well, and that we had whatever necessary vouchers and/or travel details for the next day. This really allowed me to relax and lean into enjoying my time with my kids rather than stressing about getting ahead of the next day's itinerary or managing the small details.

Although the region was experiencing an unprecedented heatwave, it thankfully didn't limit us from exploring much (we did bow out of 1 or 2 hard hikes when temps peaked over 94Āŗ / 34Āŗ, but given we were on the coasts and often in the water, we had a blast. We felt welcome by the locals everywhere we went, and the food was delicious everywhere we ate.

Hotel Reviews
Palace Natali
Dubrovnik

This was my kids' favorite accommodation through the trip (F16, M13); the rooms were authentic, unique, and charming, but very comfortable. The kitchen suite allowed us to have cool snacks and drinks as we checked-in throughout our stay (crucial in the 34Āŗ+ celsius weather in Dubrovnik during our visit). The pool was also a highlight, and we enjoyed having drinks poolside, taking frequent dips to get out of the heat. The hotel is marked with gorgeous grounds and stunning view of the Adriatic - ideal for watching a summer sunset. Staff were fantastic throughout, and service was exemplary. The walk into Dubrovnik's old town wasn't bad for 3 active people, but I imagine the stairs (coupled with high heat of the summer) would have taxed many other visitors. For us, it was just an excuse to have more gelato, but for other visitors, it's pretty easy to book a car to the old town.

Authenticity & Character
Location
tremendous westerly views
Staff
Cleanliness & Comfort
Heritage Hotel Santa Lucia
Split

Gorgeous hotel right in the heart of old town split. Staff were welcoming, efficient, and helpful throughout our stay. The rooms were bright, clean, and spacious. We occupied a family suite with a view overlooking the square - we were able to catch the Euro final locally, and were treated to Spanish fans singing heartily at the conclusion of the final. Despite being over a busy square, the rooms were quiet and comfortable.

Authenticity & Character
Location
Located in an idea spot in the center of the old town.
Staff
Cleanliness & Comfort
Tromostovje Apartments
Ljubljana

Really fun locale in the heart of the city, with whimsical decoration, but clean, comfortable, brightly lit rooms. Ideal if you like to be right in the heart of evening activity, steps away from delicious food options and nightlife.

Authenticity & Character
Really unique hotel, with art inspired by the city.
Location
Right in the heart of the city, steps from restaurants and evening acitivities.
Staff
Cleanliness & Comfort
ECO Boutique Hotel AMS Beagle
Spodnje Gorje

What a fabulous hotel! Eco-designed and sustainably managed. The rooms were roomy and well appointed (especially the TV which was crucial given the Euro's were on!). The staff were incredibly warm, and provided us plenty of valuable information about activities and restaurants in the area.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Antonia Å utić LjuÅ”tina
Antonia
Antonia Å utić LjuÅ”tina
Local specialist in Zagreb, Croatia | Replied on Oct 04, 2024

Hi Court,
Thank you for your kind words! It was a privilege working with you and thank you for trusting us and Kimkim with your family’s vacation. Sara and I are happy to hear your family had a great time and hope we will get a chance to work together again!
We wish you all the best and many new adventures in the future!
Antonia

Great discovery of North part of Argentina
Argentina | Jul 20 - Jul 30, 2024

Claire
Claire B.
Hong Kong SAR China | Reviewed on Jul 31, 2024
Wonderful trip, hotels selected were all of great quality, especially the Boutique hotel in Cachi.
Both guides ( Iguazu + Salta) were very knowledgeable, kind and could speak good English.
Camila was always responding very quickly to all my enquiries.
A fantastic family trip !
Many thanks
Read more

Wonderful trip, hotels selected were all of great quality, especially the Boutique hotel in Cachi.
Both guides ( Iguazu + Salta) were very knowledgeable, kind and could speak good English.
Camila was always responding very quickly to all my enquiries.
A fantastic family trip !
Many thanks

Hotel Reviews
Villa VicuƱa Boutique Hotel
Cafayate

Nice rooms and charming hotel, close from the main square

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Colores de Purmamarca
Purmamarca

We had 2 rooms and living room + kitchen upstairs ! Beautiful view on the mountains. Great staff and every night you are invited to some traditional music and glass of wine.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Toilets very smelly and showers tubs were leaking
El Cortijo Hotel Boutique
CachĆ­

Charming, beautiful hotel, great service and you can also enjoy fantastic massage ! Loved it !!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Design Suites Salta
Salta

The best part of this modern style hotel is its location.

Authenticity & Character
Modern style. Huge bedroom but very small bedroom. You need to ask plug adaptor at the lobby since no plug is suitable for European travellers
Location
One block away from the main square and cathedral
Staff
Cleanliness & Comfort
No duvet on double bed; only small blanket
La Reserva Virgin Lodge de Selva by DON
Puerto IguazĆŗ

Rooms were ok but not as nice as the photos from the website. It seems they are the ones from the new building. Basic comfort and restaurant was so-so. Since the hotel is isolated in the forest, no choice but to stay in the hƓtel for dinner

Location
Activity Reviews
Tour of the City - Discovering Salta's Hidden Treasures
Tour of the City - Discovering Salta's Hidden Treasures
Salta

Was interesting but too short ( only museum and Saint Francisco church) ; could have added one more museum…

Quality of Experience
Guides, Drivers and Staff
Salinas Grandes Bike Ride & Picnic
Salinas Grandes Bike Ride & Picnic
Argentina
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Camila Plat
Camila
Camila Plat
Local specialist in Buenos Aires | Replied on Jul 31, 2024

Thank you for your kind words, Claire! It was a pleasure for me to help you with this trip through Argentina.
We look forward to welcoming you back anytime to enjoy more corners of our beautiful country!

Best wishes and have a wonderful week.
Camila

One of our favorite trips to date! ā­ļøā­ļøā­ļøā­ļøā­ļø
Italy | Jul 20 - Jul 30, 2024

Lindsey
Lindsey J.
Atlanta, GA | Reviewed on Jul 31, 2024
We loved our trip to Italy. Fabio was excellent and so informative and helpful. He was very responsive on texts as well. We had some unforeseen air travel delays and Fabio made all the necessary adjustments quickly and efficiently. All of our hotels were perfect - great locations, delicious breakfasts and comfortable for our family of 5. He also did a great job on suggesting tours to take and all of our guides were A++++. I highly recommend Fabio. We want to return to Italy to explore other... Read more

We loved our trip to Italy. Fabio was excellent and so informative and helpful. He was very responsive on texts as well. We had some unforeseen air travel delays and Fabio made all the necessary adjustments quickly and efficiently. All of our hotels were perfect - great locations, delicious breakfasts and comfortable for our family of 5. He also did a great job on suggesting tours to take and all of our guides were A++++. I highly recommend Fabio. We want to return to Italy to explore other areas and when we do, we will definitely use Fabio again.

Hotel Reviews
Hotel Condotti - Luxury Apartments
Roma

Lovely spacious apartment. Great location. Comfortable!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Plaza Sorrento
Sorrento

Location, location, location. Awesome hotel in the perfect spot in town. Amazing rooftop bar and comfortable rooms. Breakfast is also very good. Pool is crowded and people cover their chairs w towels and then never come back so we didn’t ever get more than one chair for 5 of us. Wish hotel regulated that more.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Frame Hotel Florence
Florence

Location is amazing! Comfortable. Fit our family of 5 well. Front desk staff is great too. Breakfast is delicious.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Il Castello Apartment
Menaggio

Great apartment! A little difficult finding it but Fabio helped. AC wasn’t working 100% but weather outside was gorgeous so it didn’t matter. Amazing location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Tour of the Vatican Museums & Sistine Chapel
Private Tour of the Vatican Museums & Sistine Chapel
Rome

Best guide ever! He was informative and kept it interesting for our children.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Colosseum & Roman Forum Tour
Private Colosseum & Roman Forum Tour
Rome

Informative guide. It was VERY hot but she gave us many breaks in the shade.

Quality of Experience
Guides, Drivers and Staff
Transport
The Mall Firenze | Shopping Tour
The Mall Firenze | Shopping Tour
Florence

Perfect!

Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Boat Experience - Explore Lake Como
Full-Day Boat Experience - Explore Lake Como
Italy

So much fun and informative.

Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Amalfi Coast & Capri Island Boat Excursion | Stop in Capri Island
Full-Day Amalfi Coast & Capri Island Boat Excursion | Stop in Capri Island
Sorrento

Great! Loved the private tour. The stop in Capri was a little long…but besides that, it was great.

Quality of Experience
Guides, Drivers and Staff
Transport
Skip-The-Line Accademia Gallery Ticket
Skip-The-Line Accademia Gallery Ticket
Florence
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Fabio Ilardi
Fabio
Fabio Ilardi
Local specialist in Como, Italy | Replied on Jul 31, 2024

Ciao Lindsey,

Thank you so much for your wonderful review! I’m delighted to hear that you loved your trip to Italy and found my assistance helpful and informative. I’m also glad you enjoyed the hotels and tours. I will be sure to pass on your positive feedback to the guides.

I look forward to helping you and your family explore more of Italy in the future. Wishing you all the best! šŸ™‚

Greetings from Italy,
Fabio

Amazing Norway from South to North
Norway | Jul 11 - Jul 23, 2024

Sherry
Sherry W.
Los Angeles, CA | Reviewed on Jul 31, 2024
Our trip was titled by Kimkim "Amazing Norway from South to North" and it was amazing! In every city we visited we had varied activities planned along with ample time for pursuing things on our own. Ethel really listened to our interests and built a trip allowing us to see a good portion of the country in our limited two week time frame. We had two excellent tours. The Food and Cultural Tour in Bergen was informative and fun. Our guide's love for the city was evident in her enthusiasm and... Read more

Our trip was titled by Kimkim "Amazing Norway from South to North" and it was amazing! In every city we visited we had varied activities planned along with ample time for pursuing things on our own. Ethel really listened to our interests and built a trip allowing us to see a good portion of the country in our limited two week time frame. We had two excellent tours. The Food and Cultural Tour in Bergen was informative and fun. Our guide's love for the city was evident in her enthusiasm and in depth knowledge of the area. In TromsĆø, Bernhard did a terrific job highlighting the history of TromsĆø and the region. He helped us fall in love with the city. The learning throughout the trip was well balanced with physical actives and opportunities to soak in the beauty of the scenery. Norway in a Nutshell made for a long day, but it was so worth it to see so many incredible views. We snorkeled and kayaked. Our kayaking guide, Rune was incredibly helpful, thoughtful, and provided us with interesting insights into Norwegian life as well as a fun day of kayaking. Our accommodations were good and breakfast was always included. We enjoyed the over night trip on a cruise ship which made a side trip into Trollsfjord and through the islands of northern Norway. The midnight sun was spectacular!

The Kimkim team was very responsive to questions and worked with us to resolve two unforeseen issues. On one day activities were planned too close together, but in the end it all worked out. Additionally, in Tromsø, our itinerary said that we had reservations at the restaurant at the top of the gondola only to find out that the restaurant was no longer in existence. I would suggest providing information or suggestions on public transportation options in Svolvær. We spent over $100 on a taxi to get to our snorkeling excursion only to find out that we could have taken the bus for about $9. Needless to say, we returned on the bus!

Over all the trip went very smoothly and we felt each day was filled with great activities and adventures! I hope to work with Kimkim again. Thanks for an amazing trip!

Hotel Reviews
Scandic Vestfjord Lofoten
SvolvƦr

The room itself was clean with a nice view of the channel leading into the harbor through one window but looked out over the parking lot from another. It had a very small sitting room for viewing the ships arriving through the channel which was nice. The bathroom was small and would have been okay except on of the panels on the shower door was missing making it challenging to shower without spraying a lot of water on the floor. The hotel had a nice spread for breakfast and the food was very good. The staff was helpful. One of the clerks posted some mail for me and they were very accommodating about storing our luggage for an evening departure. The common areas of the hotel were, however, very shabby - desperately in need of new carpet and paint.

Authenticity & Character
The hotel in in need of some repairs and updating.
Location
The hotel is located within walking distance from the town square and the harbor.
Staff
The staff were very helpful with directions, answering questions, and overall being accommodating.
Cleanliness & Comfort
The bathroom needed some repairs making it uncomfortable to shower.
Scandic Ishavshotel
TromsĆø

The room was extremely clean and recently remodeled. The bed was very comfortable, but the view out over the harbor was spectacular! I couldn't bet enough of the comings as goings in harbor. Breakfast was outstanding offering a wide array of options. We were very pleased with this hotel.

Authenticity & Character
The hotel has a very modern beautiful Scandinavian vibe.
Location
The view from our room on the 6th floor looked right out over the harbor. It was absolutely beautiful! The hotel is situation very close to the downtown area making it an easy walk to the Polar Museum and downtown restaurants and shops.
Staff
The staff was helpful and polite - very accommodating.
Cleanliness & Comfort
Our room and the hotel common areas were extremely clean.
Local specialist: Ethel Laul
Ethel
Ethel Laul
Local specialist in Norway | Replied on Aug 12, 2024

Hi Sherry!
Thank you for your wonderful feedback! We're thrilled to hear you enjoyed your trip and had a great experience with our guides in Bergen, and TromsĆø. It was a pleasure to work with you, and we appreciate your insights.

Warm regards,
Ethel

Incredible trip all-around
Namibia | Jul 10 - Jul 24, 2024

G
Graham C.
Hong Kong SAR China | Reviewed on Jul 31, 2024
Incredible trip all-around. The attention to detail throughout our adventure was simply amazing. Friendly interactions every step of the trip, from the kimkim representative who planned our trip, to the local tour operator who organised the detailed logistics, to the staff at each of the hotels and activities we had planned. The entire trip went unbelievably smoothly without any missteps, and when we contacted the kimkim representative requesting a small change to our itinerary the response... Read more

Incredible trip all-around. The attention to detail throughout our adventure was simply amazing. Friendly interactions every step of the trip, from the kimkim representative who planned our trip, to the local tour operator who organised the detailed logistics, to the staff at each of the hotels and activities we had planned. The entire trip went unbelievably smoothly without any missteps, and when we contacted the kimkim representative requesting a small change to our itinerary the response was immediate and well executed. Importantly, we had told the kimkim representative that we were avid wildlife and landscape photographers, and she certainly didn't disappoint by organising a fabulous selection of sightseeing activities throughout our trip, including safaris, 4x4 excursions, and stunning wildlife encounters. Driving ourselves in a 4x4 adventure throughout Namibia has given us some memories that will last a lifetime !

Hotel Reviews
Quiver Inn Guesthouse
Keetmanshoop
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Gocheganas Nature Reserve

We contacted the hotel for an early check-in for one of our rooms and they happily complied.

Authenticity & Character
Location
Staff
Staff would pro-actively come over and let us know about nearby wildlife and birds.
Cleanliness & Comfort
Kalahari Anib Lodge
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Okonjima Plains Camp
Otjiwarongo

Very large room with excellent furnishings and great bedside view of wildlife.

Authenticity & Character
Location
Staff
Every staff member was very helpful and friendly, especially on the safari when we went looking for leopards. They also seem very dedicated to the conservation of large cats in Africa.
Cleanliness & Comfort
Bay View Hotel
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Okaukuejo Resort - Etosha National Park
Etosha National Park
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Windhoek Luxury Suites
Windhoek
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Brandberg White Lady Lodge
Uis
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mokuti Etosha Lodge
Etosha National Park

Thoroughly modern hotel with incredible facilities. Wished we could have stayed here a few more days to soak up the ambience.

Authenticity & Character
Location
Right beside Etosha National Park so great for wildlife adventures.
Staff
Cleanliness & Comfort
Dead Valley Lodge

Incredible lodges overlooking a vast desert with spectacular wildlife wandering by.

Authenticity & Character
Location
Staff
The staff were fun, friendly and helpful.
Cleanliness & Comfort
Activity Reviews
Welcome to GocheGanas
Welcome to GocheGanas
Windhoek
Quality of Experience
Guides, Drivers and Staff
All the staff went out of their way to make us feel welcome and comfortable.
Transport
Afternoon Game Drive at Mokuti
Afternoon Game Drive at Mokuti
Namibia
Quality of Experience
Guides, Drivers and Staff
Wanted to give 6 stars. We told our guide that we wanted to see rhinos and lions during the daytime, and she actually managed it ! Also told her that we wanted to see several species of birds (rollers and hornbills) and she knew exactly where to go.
Transport
Meet & Greet in Windhoek
Meet & Greet in Windhoek
Windhoek

Very friendly local guide, thanks !

Quality of Experience
Guides, Drivers and Staff
Leopard Conservation Drive
Leopard Conservation Drive
Namibia
Quality of Experience
Guides, Drivers and Staff
Our guide was knowledgeable, passionate and friendly !
Transport
Self-drive safari in Etosha National Park
Self-drive safari in Etosha National Park
Etosha National Park
Quality of Experience
4x4 Huab River Excursion
4x4 Huab River Excursion
Namibia
Quality of Experience
Guides, Drivers and Staff
Transport
Walvis Bay & Sandwich Harbour  4x4 excursion - Morning Tour
Walvis Bay & Sandwich Harbour 4x4 excursion - Morning Tour
Namibia
Quality of Experience
Guides, Drivers and Staff
Transport
Sossusvlei Tour
Sossusvlei Tour
Sossusvlei
Quality of Experience
Guides, Drivers and Staff
Transport
Delivery of your rental car
Delivery of your rental car
Windhoek
Quality of Experience
Guides, Drivers and Staff
Welcome to Namibia!
Welcome to Namibia!
Namibia
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Esther Ruempol
Esther
Esther Ruempol
Local specialist in Johannesburg, South Africa | Replied on Jul 31, 2024

Hi Graham, so glad you guys had a great trip and that everything went well. And hank you so much for the fantastic review and compliments, we really appreciate it :-)

Truly amazing, wonderful, unique and special trip
Colombia | Jun 24 - Jul 2, 2024

Clare
Clare T.
Menlo Park, CA | Reviewed on Jul 31, 2024
I absolutely loved my trip to Colombia this past June/July. I had the good fortune to have Michael as my trip planner. He did such a fantastic job listening to what I wanted to see and focus on while still staying within my budget. We went through several iterations of plans and ideas, and he was just patient and thoughtful and full of suggestions and recommendations. In the end I had just the perfect trip planned, and I got to see so many wonderful places. Another highlight of my trip was my... Read more

I absolutely loved my trip to Colombia this past June/July. I had the good fortune to have Michael as my trip planner. He did such a fantastic job listening to what I wanted to see and focus on while still staying within my budget. We went through several iterations of plans and ideas, and he was just patient and thoughtful and full of suggestions and recommendations. In the end I had just the perfect trip planned, and I got to see so many wonderful places. Another highlight of my trip was my guide, Camila, who has to be one of the most special, smart, caring, generous guides and people I've had the pleasure to meet. She went out of her way to explain things to me and show me things and encourage me to try things. She was always putting me first. Her English was excellent and she even let me practice my Spanish a bit. I had such an amazing trip that I am already committed to going back next summer, and hopefully Michael can work his magic and come up with another wonderful journey and Camila will be available to guide me. I loved all the hotels and special places Michael found for me. I did have some questions during my trip, and both Camila and Michael were immediately responsive and tried to fix and improve things to make sure I had the best trip ever...which I did. I could not be more grateful to both of them...and to my amazing driver, Wilson, as well! He was such a conscientious driver and friendly and outgoing and I hope he is free next summer as well as I can't way to go back and explore more of this beautiful country.

Hotel Reviews
Majestic Coffee Hotel And Restaurant

This was a very cute place to stay, and I have to stay that I had the best meal EVER at this particular place...for $6! :) The lady who runs it should be running a Michelin restaurant. The rooms are very simple but clean. Note there is no Wifi in any of the rooms, despite what their website says. Still..there are not a lot of options if you want to see Tierradentro, so I think this was totally the best option. It was very pretty and charming, and the lady and her family there were super friendly.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Chalet Guamuez

This place is very cute and spacious. Each room has great views and some rooms have fireplaces. The breakfast was delicious and the staff was super friendly. I personally had problems as I found the rooms very cold (there is no central heat...just space heaters) but my guide swooped in to help me resolve this. Also, the wifi in the rooms is again not totally reliable, but the staff there did their best to help me solve this. There are not too many places to stay in this particular area, and it was very pretty.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel De La Opera
BogotĆ”

Really lovely hotel. I had a great stay here. The staff was super helpful, the breakfast was very tasty, and everything was more than I could have asked for. There was hot water in the showers and free wifi! Comfortable bed and quiet. I did get there early so could not check into my room but they watched my bag until the room was ready. I saw some other comments about the staff not speaking English and I just disagree. We are guests in their country and if you can't take the time to learn some basic Spanish then at least know you can use Google translate to communicate with them. I do not think the onus should be on the staff; it is on us as guests to be good visitors. I know rudimentary Spanish and I think they appreciated my attempt to be understood. The hotel is really well located and would totally stay there again.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
POSADA TURISTICA DANTAYACO

What a lovely place! I was enchanted. So unique and special. Everyone there was so helpful and kind. Quiet and so cute! Lots os monkeys and you can hear the river nearby. I was the only tourist there but the staff was super friendly and helpful. Delicious food. It was really unique and I'd stay there again in a heartbeat.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Finca El Maco
San Agustin

This was my very favorite place to stay during my 9 day visit to Colombia. Granted, I think I stayed in the best room they had! But it was really remarkable and unique. The staff was very helpful, the breakfast was delicious, and the room I had was unbelievable. Probably the best place I have ever stayed. I agree with other comments about the barking dogs...they really need to do something about that! (Not chain them up at night??) But I still loved it and would stay there again in a heartbeat.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Dann Monasterio
Popayan

Great hotel! After more than a week of staying in some random and small places, it felt like luxury to find a clean hotel with wifi (everywhere!) and hot water in the shower! It was very clean and the customer service was impeccable. I think I was nearly the only tourist there, but everyone attended to me and helped me. I am especially grateful to Nathalie who was working in the kitchen. I walked down and gave her my dinner order, and she went above and beyond to make it special and deliver it to me. She was so kind and sweet...totally made my stay. Would stay there again in a heartbeat.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Excursion in Tierradentro Archaeolgical Park
Excursion in Tierradentro Archaeolgical Park
Colombia

Loved my trip to the park. Learned a lot and the site was amazing.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore the Town of San AgustĆ­n
Explore the Town of San AgustĆ­n
San AgustĆ­n

Camila gave me a personal tour of the city, and it was really fun and interesting.

Quality of Experience
Guides, Drivers and Staff
Transport
Coffee Tour on a Local Farm
Coffee Tour on a Local Farm
San AgustĆ­n

Loved my trip to the coffee farm! I learned a lot and the coffee was very good.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit the La Cocha Lagoon
Visit the La Cocha Lagoon
La Cocha

Loved my boat trip on the lagoon. It was cold and windy, but so pretty!

Quality of Experience
Guides, Drivers and Staff
Transport
Visit to the Sanctuary of Las Lajas
Visit to the Sanctuary of Las Lajas
Colombia

Visiting Las Lajas was one of the highlights of my trip. Brought me to tears...it was so pretty.

Quality of Experience
Guides, Drivers and Staff
Transport
Bus-Tour to ZipaquirĆ” Salt Cathedral
Bus-Tour to ZipaquirĆ” Salt Cathedral
Colombia

Loved seeing this cathedral! Totally unique. Worth a visit. My guide was awesome.

Quality of Experience
Guides, Drivers and Staff
Transport
BogotĆ” Walking Tour
BogotĆ” Walking Tour
BogotĆ”

I loved my walking tour! I had a fantastic guide. Wish it were longer, but it was my first day after a long flight, and I was exhausted. Still, my guide was awesome.

Quality of Experience
Guides, Drivers and Staff
Transport
Indigenous Market in Silvia
Indigenous Market in Silvia
Colombia

Really interesting visit to this market!

Quality of Experience
Guides, Drivers and Staff
Transport
Visit of the "Fin del Mundo"
Visit of the "Fin del Mundo"
Mocoa

Loved my hike to fin del mundo! It was much longer and more difficult than I first thought, but I am glad I did it. So beautiful.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Michael Gold
Michael
Michael Gold
Local specialist in San AgustĆ­n, Huila, Colombia | Replied on Jul 31, 2024
Dear Clare,
Thank you so much for your detailed and heartfelt review of your trip to Colombia. It means a lot to hear such positive feedback, and I’m glad you had such a wonderful experience.
Meeting you in person during your travels was truly a highlight for me. It’s always special to connect with our travelers, and I’m delighted that everything, from the itinerary to the accommodations, met your expectations. I’m also pleased to hear that Camila and Wilson contributed significantly to your...
Read more

Dear Clare,
Thank you so much for your detailed and heartfelt review of your trip to Colombia. It means a lot to hear such positive feedback, and I’m glad you had such a wonderful experience.
Meeting you in person during your travels was truly a highlight for me. It’s always special to connect with our travelers, and I’m delighted that everything, from the itinerary to the accommodations, met your expectations. I’m also pleased to hear that Camila and Wilson contributed significantly to your journey; they are indeed exceptional at what they do.

I’m excited to start planning your next trip for next summer. We will make sure it’s another unforgettable experience, full of new adventures and discoveries. I’ll coordinate with Camila and Wilson to see if they can join us again.

Thank you once again for your kind words, and I look forward to working with you on another memorable journey!

Best regards,
Michael & The Chaska Tours Team

Regarding Kim Kim - I didn’t set up the trip,...
Nepal | Jul 8 - Jul 15, 2024

J
Jack S.
Ashburn, VA | Reviewed on Jul 30, 2024
Regarding Kim Kim - I didn’t set up the trip, a friend did, but from my interaction it was a good user experience. The trek planned by Sangita and team was amazing and there are a number of things to highlight. First off, the trip itself; my friends and I still can’t get over the amazing scenery. Even at the height of the rainy season, the misty mountains were beautiful and the harsh rain was entirely overnight so the hiking was never too wet. The amazing nature and the incredible... Read more

Regarding Kim Kim - I didn’t set up the trip, a friend did, but from my interaction it was a good user experience.

The trek planned by Sangita and team was amazing and there are a number of things to highlight.

First off, the trip itself; my friends and I still can’t get over the amazing scenery. Even at the height of the rainy season, the misty mountains were beautiful and the harsh rain was entirely overnight so the hiking was never too wet. The amazing nature and the incredible peaks of Annapurna surrounding you are dreamlike.

Our guide, Mitra, was a total boss. He was well experienced, knew the routes and the land well, took incredible care of us, and made the trip easy and memorable.

Sangita arranged everything for us seamlessly and made the whole trip easy with drivers and tickets all prepared. She even got us set up with this great cooking class where we learned to prepare Dal Bhat at her office. She’s incredibly kind, professional but also very social, warm and easy to get along with. (Sangita we miss you)

If anyone is looking for the perfect trek and all the support you could need for an amazing trip in Nepal, this is the team to use.

Hotel Review
Aabas Pokhara
Pokhara

Hotel was well located, had all the amenities we needed, and made the stay very comfortable. Very clean. The staff were incredibly warm, and I became convinced people in Nepal are generally so kind and welcoming

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Sangita Bajracharya
Sangita
Sangita Bajracharya
Local specialist in Kathmandu | Replied on Jul 31, 2024

Dear Jack,

Thank you for the wonderful trip review. I am so glad to know you and your friends had amazing travel experience with our team. Cannot wait to welcome you back to our country Nepal for your next adventure .

Best Regards
Sangita

Great Service for a Complex Trip
Australia | Jul 13 - Jul 27, 2024

Herbert
Herbert S.
San Jose, CA | Reviewed on Jul 30, 2024
Amazing 5-star service for a complicated and ever-changing itinerary. My wife and I have traveled throughout our 50-year+ marriage on all continents, and this was the best service ever. All of the suggested tours were exactly what we wanted, and the ample free time allowed for shopping and local experiences. Highlights of the trip were Blue Mountain tour and going to the opera in Sydney, evening barbecue and astronomy talk at Ayers Rock, and at Cairns, Kuranda tour, Sunlovers reef... Read more

Amazing 5-star service for a complicated and ever-changing itinerary. My wife and I have traveled throughout our 50-year+ marriage on all continents, and this was the best service ever. All of the suggested tours were exactly what we wanted, and the ample free time allowed for shopping and local experiences. Highlights of the trip were Blue Mountain tour and going to the opera in Sydney, evening barbecue and astronomy talk at Ayers Rock, and at Cairns, Kuranda tour, Sunlovers reef experience, Bayleaf Balinese restaurant, walks by moonlight on the Esplanade, best pub food ever at Paronella Park. Thank you for making our family trip the experience of a lifetime!

A few notes for future reference:

(1) The Harbour Rocks hotel in Sydney was ideally located for our activities, but the three-story venue had no elevator, and our rooms were on the third floor which presented a challenge for the elderly in our group.
(2) The Crystalbrook Flynn in Cairns was similarly a good location, and we loved the breakfast included, but unfortunately, we had an incident with bugs (roaches) in our bathroom which was never addressed. The room service was a little off at times, but addressed promptly when we notified staff.
(3) The Daintree tour was good, but we spent a long time on the bus picking up and returning passengers to their various hotels in Cairns and Port Arthur. If we had to do it again, we would opt for a private tour just for our family.
(4) The several cancellations of the local tours which required rescheduling was a little unnerving (we realize not kimkim's fault). We really did want to do those tours after they were presented and did not want to cancel them entirely. This resulted in stacking the tours together on a single day. This pretty much worked out except for the Sunrise and Sundown tours to Ayers Rock on the same day, which were originally scheduled on different days. Even the kids complained about that one. The evening tour was one of the highlights of our trip. We probably could have skipped the early morning tour.

Hotel Reviews
Pullman Sydney Airport
Mascot

Great hotel close to airport and free breakfast included.

Location
Close to airport
Cleanliness & Comfort
Expected cleanliness for upscale hotel.
Harbour Rocks Hotel
The Rocks, Sydney NSW

Great location, but no elevator for a 3-story hotel. The stair challenged should secure a room on the first floor.

Location
In the middle of all the tourist activity.
Crystalbrook Flynn
Cairns

In great location near Esplanade, great free breakfast included, however insect problem in bathroom was not addressed.

Location
Near Esplanade and all tourist attractions
Staff
Room service was spotty (getting 3 floor mats instead of hand towels), but corrected when asked
Cleanliness & Comfort
Exterminator should be called.
Sails In The Desert
Yulara

Top class hotel with great food and shopping.

Location
In the middle of the tourist activity.
Activity Reviews
Afternoon & Evening Tour of Paronella Park (departing Cairns)
Afternoon & Evening Tour of Paronella Park (departing Cairns)
Australia

Very interesting story of Paronella Park - glad we did it.

Quality of Experience
Loved the story of the founders of the park.
Guides, Drivers and Staff
Our driver, Man, was great and made the experience more enjoyable
Transport
Driver was knowledgeable and communicated well
Premium Daintree & Cape Tribulation Day Tour
Premium Daintree & Cape Tribulation Day Tour
Australia

Liked all the various activities on this tour but spent a lot of time on the bus picking up and letting off passengers.

Quality of Experience
We liked all the activities, especially the river tour looking for crocs
Food
Lunch had only three choices, chicken choice was not good
Guides, Drivers and Staff
all the staff professional and helpful
Transport
too much time on bus
Free Day in Cairns
Free Day in Cairns
Cairns

Shopped around tourist area, visited Armour Museum, Cairns Museum, Rusty's Markets, had amazing dinner at Bay Leaf Balinese restaurant, moonlight walk on Esplanade

Quality of Experience
Loved all the shops and eating venues
Sunlover Reef Cruises Cairns Great Barrier Reef Experience  (departs Cairns)
Sunlover Reef Cruises Cairns Great Barrier Reef Experience (departs Cairns)
Australia

If you are in Cairns, you have to actually go to the reef. Liked all the various activities you could do from the pontoon.

Quality of Experience
Being up close and personal with the Reef
Guides, Drivers and Staff
Were helpful at all times
Transport
Not just a transport, but food and drink available
Classic Kuranda
Classic Kuranda
Cairns

One of the highlights of our trip

Quality of Experience
Liked all the animals and different activities
Guides, Drivers and Staff
staff at site were knowledgeable and helpful
Transport
variety of transport modes added interest to the tour
Uluru (Ayers Rock) Sunset + Outback Barbecue Dinner & Star Talk
Uluru (Ayers Rock) Sunset + Outback Barbecue Dinner & Star Talk
Uluru

One of the highlights of our entire Australia trip.

Quality of Experience
Close up views and extended narratives about Ayers Rock. Note to staff at barbecue: you need more than two heaters for this time of year.
Food
Many choices and plenty.
Guides, Drivers and Staff
Very friendly and helpful staff
Transport
Rides in and out worked fine.
Uluru Sunrise (Ayers Rock) and Kata Tjuta Half Day Trip
Uluru Sunrise (Ayers Rock) and Kata Tjuta Half Day Trip
Uluru

Good experience, but early morning with cold and wind. The gorge walk is challenging mainly due to the loose rubble you have to walk over - a barrier to some folks (us). The slope and distance would be no problem with a smoother route.

Sydney Harbor All inclusive Dinner Cruise
Sydney Harbor All inclusive Dinner Cruise
Sydney

Viewing and food was great.

Quality of Experience
overall trip satisfaction
Food
excellent quality
Guides, Drivers and Staff
very friendly and helpful
Transport
harbour views
Halfday Sydney Private City Tour
Halfday Sydney Private City Tour
Sydney

Great overall view of the city.

Quality of Experience
Guides, Drivers and Staff
Knowledge of the city's history and inciteful remarks
Transport
Plenty of room
Blue Mountains Full Day - Private Tour
Blue Mountains Full Day - Private Tour
Sydney

Great tour of this area.

Quality of Experience
Flexible options - we really liked shopping in the village
Guides, Drivers and Staff
Driver was flexible for our schedule.
Transport
Plenty of room
Cairns Aquarium by Twilight Tour
Cairns Aquarium by Twilight Tour
Australia

Loved this visit with knowledgeable guide.

Quality of Experience
Lots of information about reef life
Guides, Drivers and Staff
Knowledgeable and enthusiastic guide
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Jul 30, 2024
Hi Ray Thank you so much for taking the time to share your detailed and thoughtful review. I am thrilled to hear that your family had such a memorable experience during your trip, and I am honored to have been a part of it. It’s incredibly gratifying to know that even after traveling extensively over your 50+ years of marriage, my service stood out as the best you've ever experienced. I am also delighted that the tours I suggested were precisely what you were looking for and that you... Read more

Hi Ray

Thank you so much for taking the time to share your detailed and thoughtful review. I am thrilled to hear that your family had such a memorable experience during your trip, and I am honored to have been a part of it. It’s incredibly gratifying to know that even after traveling extensively over your 50+ years of marriage, my service stood out as the best you've ever experienced.

I am also delighted that the tours I suggested were precisely what you were looking for and that you enjoyed the balance of structured activities and free time. It sounds like the Blue Mountain tour, Sydney Opera visit, Ayers Rock barbecue and astronomy talk, and the various experiences in Cairns were truly unforgettable highlights.

I also appreciate your constructive feedback
Harbour Rocks Hotel in Sydney: I apologize for the inconvenience caused by the lack of an elevator. We'll ensure to highlight accessibility features more prominently in our future recommendations.

Crystalbrook Flynn in Cairns: We are deeply sorry to hear about the bugs and inconsistency in room service. This is certainly not the standard they strive for, and I will address these concerns with the hotel management to prevent future occurrences.

I understand how frustrating the rescheduling of tours can be, especially when it disrupts the original itinerary. Thank you for your understanding and for acknowledging that this was not something we had control over

Thank you once again for your kind words and feedback. It was a pleasure to help plan your trip

Warm regards,
Vicky

Leo did an amazing job with planning our trip...
California | Jul 17 - Jul 23, 2024

Kimberly
Kimberly B.
Manhattan, NY | Reviewed on Jul 30, 2024

Leo did an amazing job with planning our trip. Paul our trolly wine tour guide was awesome (and so was his music play list). He was very knowledgable about the info in the Sonoma area. Our trip to Napa had a remarkable wine tour with Tessa Bowen at Platypus tours, she took us to 3 small wineries, which were awesome and we purchased wine from 2 of the 3 places.

Local specialist: Leo Cuesta
Leo
Leo Cuesta
Local specialist in USA | Replied on Jul 30, 2024

Hi Kim,

Thank you for your review and I'm glad you had a wonderful time in San Francisco and wine country! Thank you for working with me and I look forward to arranging another great vacation for you in the future!

Anniversary trip through Vietnam
Vietnam | Jul 12 - Jul 20, 2024

M
Mark M.
Chicago, IL | Reviewed on Jul 30, 2024

Kim Kim set us up with a wonderful 20th wedding anniversary trip through Vietnam. We didn’t have a luxury of time, only eight nights available, but they helped us make the most of our trip through the country. Five star accommodations, smooth transfers, thoughtful and enjoyable activities, enough time to relax. Ashley, our agent, was super friendly and responsive to our questions and requests throughout. Thanks to her and the team. Highly recommended.

Local specialist: Ashley Nguyen
Ashley
Ashley Nguyen
Local specialist in Hanoi | Replied on Jul 30, 2024

Dear Mark,

I'm so happy to hear your nice words. I would like to express my sincere thanks to you all for giving us a chance to serve you in exploring Vietnam. I am very impressed by your generous and warm welcome even though you are a guest of the country. I do appreciate it and thanks for all your support during your stay.

It's my honor to be a part of your 20th wedding anniversary. I hope you had an unforgettable time together.

Goodbye from Vietnam and see you on the future trip soon!

Kind regards,
Ashley

Great experience thanks to Kim Kim's organizatio!!!
England | Jul 16 - Jul 26, 2024

Karen
Karen C.
Panama | Reviewed on Jul 30, 2024
Our trip to England and Scotland was incredible thanks to Kat's wise recommendations and perfect organization! The 24/7 support and quick responses provide a lot of peace of mind and confidence. Read more

Our trip to England and Scotland was incredible thanks to Kat's wise recommendations and perfect organization! The 24/7 support and quick responses provide a lot of peace of mind and confidence.

Hotel Reviews
The Halyard Liverpool, Vignette Collection, an IHG Hotel
Liverpool

very good location, excellent facilities, very comfortable rooms, beautiful decoration and

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Du Vin York
York

A hotel with the warmth of home and unbeatable attention, a gem to discover in York.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Kateryna Garkavenko
Kateryna
Kateryna Garkavenko
Local specialist in London | Replied on Jul 30, 2024

Hi Karen,

Thank you immensely for your lovely message. It was a true joy to organize your trip, and knowing that you cherished every moment warms my heart. Your feedback has truly made my day.

Wishing you a wonderful summer and sending you my heartfelt best wishes.

Warmest regards,
Kat

use KimKim for travel in Vietnam!
Vietnam | Jul 26 - Jul 29, 2024

L
louis m.
Los Angeles, CA | Reviewed on Jul 30, 2024
I normally do all my own travel planning. However, when I had a chance to go to Vietnam for a long weekend, on short notice, I did not have enough time to think, plan and book. Thus, very leerily I went to the internet and found KimKim. The reviews seemed good, so I gave it a shot. 1. My contact Huyen was very responsive, all the time. I changed my plans a few times, and she was supportive and reacted quickly.
2. My Vietnam guide, Hien, was in Hanoi was also very good. ...
Read more

I normally do all my own travel planning. However, when I had a chance to go to Vietnam for a long weekend, on short notice, I did not have enough time to think, plan and book. Thus, very leerily I went to the internet and found KimKim. The reviews seemed good, so I gave it a shot.

1. My contact Huyen was very responsive, all the time. I changed my plans a few times, and she was supportive and reacted quickly.
2. My Vietnam guide, Hien, was in Hanoi was also very good. Knowledgeable. Happy personality. By the way, the streets in Hanoi are the craziest I have every seen.
3. Ninh Binh drive and day was on time and very interesting.
4. Ha Long bay cruise was on a very nice ship. Very clean, good size being maybe 20 rooms, so not crazy crowded. Food was very good, especially the last day brunch.

I would recommend KimKim and Huyen to everyone.

Local specialist: Huyen Nghiem
Huyen
Huyen Nghiem
Local specialist in Hanoi, Vietnam | Replied on Jul 30, 2024

Dear Louis,
Thank you very much for taking the time to share your honest feedback about your recent Vietnam tour experience with us. I am delighted to hear that you enjoyed your trip. We hope to welcome you back soon to explore more of Vietnam in the near future.
Best regards,
Huyen Nghiem (Ms)

An absolutely fantastic tour service. Not onl...
Malaysia | Jul 19 - Jul 29, 2024

Mark
Mark F.
the Netherlands | Reviewed on Jul 30, 2024
An absolutely fantastic tour service. Not only were they available to answer any questions 24 hours a day, more importantly they really cared about our enjoying our trip. I highly recommend them. All our local guides and drivers were terrific! Read more

An absolutely fantastic tour service. Not only were they available to answer any questions 24 hours a day, more importantly they really cared about our enjoying our trip. I highly recommend them. All our local guides and drivers were terrific!

Hotel Reviews
Sukau Greenview Lodge
Kinabatangan River

I stayed at the Sukau Greenview Lodge in Sandakan for three nights. While the accommodations were okay, given that it’s in the jungle, I wasn't expecting high-level amenities. They were great about some things, like the air conditioning which was terrific, but not so good about others, such as only accepting cash. I had no Malaysian ringgit and wanted to buy an ice cream but couldn't because they didn't accept credit cards. The staff at the desk weren't very helpful, but the guides were excellent.

Pangkor Laut Resort
Lumut

I chose this hotel as it was recommended by a friend, and it didn't disappoint!

Activity Review
Sandakan: Sepilok Rehabilitation Centre
Sandakan: Sepilok Rehabilitation Centre
Sandakan

I visited the Sepilok Rehabilitation Centre in Sandakan, and while the center itself was nice and the guides and staff were terrific, it felt a bit too much like a zoo for my taste. I personally enjoyed the part of the trip where we were in the wild more, especially at the Greenview Bed and Breakfast in the Borneo jungle. The nature in the area was absolutely stunning and exactly what I traveled for.

Local specialist: Faida Amin
Faida
Faida Amin
Local specialist in Malaysia | Replied on Aug 05, 2024

Dear Mark & Andrew,
Thank you so much for your wonderful feedback!

It’s great to know that our team’s dedication to ensuring you had an enjoyable trip made a difference. We’ll be sure to pass along your kind words to our local guides and drivers—they’ll be delighted to hear your praise. Your recommendation means a lot to us, and we look forward to the opportunity to serve you again in the future!

Safe travels,
Faida from Malaysia

Awesome Tour of Antigua & El Paredón
Guatemala | Jul 20 - Jul 27, 2024

A
Arlene S.
New Rochelle, NY | Reviewed on Jul 30, 2024
Esteban our tour guide for the week was not only professional, engaging, and knowledgeable, but also very attentive to all our needs. Our group included 4 middle aged adults, a young adult and an older teenager, with various activity levels. Esteban accommodated all our individual needs/interests with ease, so that we all had a marvelous time.
We also went on several different tours, such as the walking tour of Antigua with Street Food, Altamira, chicken bus tour of the surrounding...
Read more

Esteban our tour guide for the week was not only professional, engaging, and knowledgeable, but also very attentive to all our needs. Our group included 4 middle aged adults, a young adult and an older teenager, with various activity levels. Esteban accommodated all our individual needs/interests with ease, so that we all had a marvelous time.
We also went on several different tours, such as the walking tour of Antigua with Street Food, Altamira, chicken bus tour of the surrounding villages, Pacaya volcano, and a trip to El Paredón on the Pacific coast. Would definitely go back to Guatemala as there’s so much more to see & experience!

Local specialist: Catherina Tittaferrante
Catherina
Catherina Tittaferrante
Local specialist in Antigua Guatemala | Replied on Aug 21, 2024
My beautiful Arlene, We are ery honored and grateful to have met you, we truly believe in making life's moments extraordinary and our goal has always been to exceed travel expectations, so we feel very happy to know that we were able to commit our mission by sharing and inspiring the love we feel for Guatemala our hometown as well for the rest of the destinations we operate. This is exactly what we all want in our team like Esteban, for all our travel friends to discover the true... Read more

My beautiful Arlene,

We are ery honored and grateful to have met you, we truly believe in making life's moments extraordinary and our goal has always been to exceed travel expectations, so we feel very happy to know that we were able to commit our mission by sharing and inspiring the love we feel for Guatemala our hometown as well for the rest of the destinations we operate.

This is exactly what we all want in our team like Esteban, for all our travel friends to discover the true cultural wonders and beauty that sorrounds us, going outdoor to discover ourselves inside, becoming a huge community.

Friends like you who find purpose for traveling while also volunteering is gold to us! Generating such a positive impact. Thank you for what you do, we value you for who you are and what you do.

Amazing Costa Rica Adventure!
Costa Rica | Jul 20 - Jul 27, 2024

Brook
Brook W.
San Jose, CA | Reviewed on Jul 30, 2024
My trip to Costa Rica with my two sons (10 and 12 years old) was magical! Every place we stayed (recommended by Holden at Serendipity Adventures) was perfect for us and we enjoyed every activity they planned for us. We saw so many animals, connected over fun adventures and enjoyed amazing views and food. I can't recommend the Serendipity Adventures team (Holden, Nancy and Wilman) enough! Read more

My trip to Costa Rica with my two sons (10 and 12 years old) was magical! Every place we stayed (recommended by Holden at Serendipity Adventures) was perfect for us and we enjoyed every activity they planned for us. We saw so many animals, connected over fun adventures and enjoyed amazing views and food. I can't recommend the Serendipity Adventures team (Holden, Nancy and Wilman) enough!

Hotel Reviews
Tulemar Resort
Manuel Antonio

We loved our bungalow (number 121) at Tulemar. We had our own balcony with views of the jungle and the Pacific ocean and lots of wildlife. I told our travel planner (Holden at Serendipity Adventures) that I wanted to see wildlife from our room and he found us the best room in the whole resort (in my opinion). Our balcony was on the feeding route of different monkey troops and so every day between 3 and 4 pm monkeys would climb trees right next to our balcony. One day 10 squirrel monkeys even climbed onto the balcony right next to us and wrestled and played with each other while we looked on! It was truly magical! We had our own concierge (Miguel) who was available via WhatsApp to answer questions and book reservations for us. Since the phone in our room wasn't working he also called shuttles for us and placed room service orders for us. He was extremely responsive. The service was excellent!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ficus Sunset Suites
Monteverde

This hotel is located on a ridge with wonderful views of Monteverde. Our room was spacious and comfortable with panoramic views and the hotel is in walking distance of the main town center (although down a little hill).

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Horseback Riding through the Jungle from Manuel Antonio
Private Horseback Riding through the Jungle from Manuel Antonio
Manuel Antonio

The ride through the rainforest was beautiful and so fun. It poured rain on us, but because it was so hot, it was actually really refreshing. The horses were well-trained and gentle and they matched the people well to the horses.

Quality of Experience
Guides, Drivers and Staff
Transport
Savegre Whitewater Rafting
Savegre Whitewater Rafting
Costa Rica

We had a wonderful time! The river was exciting but not too scary and the views from the raft were amazing!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Day at Selvatura including Hanging Bridges and Fauna Exhibitions
Day at Selvatura including Hanging Bridges and Fauna Exhibitions
Costa Rica

We had a wonderful time and the staff was so helpful and accommodating. When my youngest froze on top of the ziplining platform and refused to continue (even though his older brother had already gone and was fine), they helped me get back to the base lodge with him and gave us a refund, radioed ahead so the staff could tell my older son what happened and help him continue on the course, and showed us where to wait at the end of the course for my older son to arrive. My older son said the ziplining was beautiful and exhilarating. We all enjoyed the views from the hanging bridges, the beautiful butterflies and the sloth sanctuary. Seeing sloths up close was really amazing!

Quality of Experience
Guides, Drivers and Staff
Transport
Cloud Forest Reserve Privately Guided Hike
Cloud Forest Reserve Privately Guided Hike
Monteverde

Our guide was great and found a family of coatimundis for us to observe. Watching the mothers and babies climb trees and walk across the path right in front of us was a highlight of this hike.

Quality of Experience
Guides, Drivers and Staff
Transport
Coffee & Chocolate Tour
Coffee & Chocolate Tour
Costa Rica

This tour was fun and educational. We all enjoyed learning the details of how chocolate is made (and the history of how it became the sweet we know today) and about how sugar cane is turned into sugar (and sugar cane juice, which we all got to drink). The last part of the tour covered coffee (at which point my youngest got a little antsy) but it too was interesting without being too lengthy and didactic.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Manuel Antonio National Park Guided Hike
Private Manuel Antonio National Park Guided Hike
Costa Rica

Our guide was enthusiastic and so knowledgeable. He was able to help both the 77-year-old avid photographer and the 10-year-old boy in our group spot, photograph and learn interesting facts about the flora and fauna in the park. We saw everything from grasshoppers and spiders to rare coatimundis, sloths and howler monkeys.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Holden Ketchum
Holden
Holden Ketchum
Local specialist in Cartago, Costa Rica | Replied on Jul 30, 2024

Brook, I'm so happy to hear that your family's trip was a success! šŸ’Ÿ It sounds like you made memories for everyone to treasure! āœØļø
I'm sorry to hear that you had rain but I know what you mean about it being refreshing on a hot day!
I'm extra happy to hear about the monkeys at Tulemar! I know that's something you were really hoping for šŸµšŸ’šŸµ
Thank you enormously,
Holden Ketchum
Serendipity Adventures

Flawless execution on a well-planned, unforgettable trip
Italy | Jul 3 - Jul 16, 2024

Sarah
Sarah S.
Rosemont, CA | Reviewed on Jul 30, 2024
From our first interaction with KimKim and Tasos, our experience has been excellent. As promised it was an unforgettable family trip to Italy! Trip Planning: Tasos was responsive to all of our input and accommodated all of our requests regarding locations and activities. He and his team planned a custom itinerary that included fun, meaningful tours, plenty of down-time and free time for exploration. He and his team provided relevant, well-researched recommendations for neighborhoods,... Read more

From our first interaction with KimKim and Tasos, our experience has been excellent. As promised it was an unforgettable family trip to Italy!

Trip Planning: Tasos was responsive to all of our input and accommodated all of our requests regarding locations and activities. He and his team planned a custom itinerary that included fun, meaningful tours, plenty of down-time and free time for exploration. He and his team provided relevant, well-researched recommendations for neighborhoods, activities and restaurants for days that were left unstructured.

Execution: Every transfer, meeting point, travel day was fully planned and went off without a hitch! We've never before travelled in this way and to say it eliminated the major stress associated with traveling would be an understatement.

Tours: Our trip included private, pre-planned tours on the Island of Ischia, the Colosseum, the Vatican and St. Peter's Basilica, through the Tuscan countryside to a saffron farm/private lunch, on e-bikes from Castello di Brolio in Chianti to Piazza del Campo in Siena, and through St. Mark’s Basilica and the Doge’s Palace. Most tours were arranged by LivItaly and every single tour guide enhanced the experience immensely. Not only were they knowledgeable about the history and points of interest, they were an absolute pleasure to be with. Each one focused on what interested our group the most and tailored the experience to us. Each guide was magnificent. Thank you to Francesca, Francisco, Mattia, Pam, Ricardo and Sabrina. Bravo!

Accommodations: All of the accommodations were perfectly planned based on our needs and met our expectations. Tasos was even able to make some last-minute changes for us without issue.

Transfers: It may seem a small detail, but it is worth noting that all transfers were excellent. Drivers were prompt, pleasant and ... good drivers (especially where traffic rules are merely suggestions in many places!). Bravo to ICarelimo!

KimKim: The website was easy to use and provided all the information and links we needed. One suggestion would be separate the trip details from the trip cost so details can be shared with others separately (without cost).

We greatly appreciate all of the planning and meticulous attention to detail that Tasos and his team did to make our trip smooth and unforgettable. We cannot wait to get back on the road again. THANK YOU

Local specialist: Tasos Mylonas

Pura Vida!
Costa Rica | Jul 21 - Jul 26, 2024

Cynthia
Cynthia D.
La Mirada, CA | Reviewed on Jul 29, 2024
Not knowing much about Central America, Costa Rica wasn't on our list. However, we heard so much from people who visited CR and loved it so it was worth the consideration. Now, we can say we loved CR as well and our trip focused on the rainforest of Manuel Antonio and its nearby beaches was the perfect itinerary that allowed us to limit our time on the road to just the 3 hours to and from SJO. All and all, a great trip...and perfect weather and less crowds despite the wet season. Read more

Not knowing much about Central America, Costa Rica wasn't on our list. However, we heard so much from people who visited CR and loved it so it was worth the consideration. Now, we can say we loved CR as well and our trip focused on the rainforest of Manuel Antonio and its nearby beaches was the perfect itinerary that allowed us to limit our time on the road to just the 3 hours to and from SJO. All and all, a great trip...and perfect weather and less crowds despite the wet season.

Activity Reviews
 RĆ­o Savegre Whitewater Rafting Adventure
RĆ­o Savegre Whitewater Rafting Adventure
Manuel Antonio

First time rafting for the entire family and was rightfully nervous. The rapids were Class II and III and the guides on each raft were in complete control that all of us felt safe. Again, it is the wet season which made the water level perfect for rafting! The ride up to the launch area was bumpy and the truck got stuck in the mud that the guides all worked together to resolve. We saw some wildlife on our way up and the scenery was beautiful!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Manuel Antonio National Park Guided Nature Hike
Manuel Antonio National Park Guided Nature Hike
Manuel Antonio

Best to hire a guide when you visit MA National Park. They have the ability to spot animals that camouflaged so well with the environment and they have equipment to zoom in. We were able to see a couple of sloths! It's not really a hike as the first half of the park has a deck walkway. The park leads to the beach and then we went back on the trial that is mostly dirt and small rocks.

Quality of Experience
Guides, Drivers and Staff
Transport
Damas Island Boat Excursion
Damas Island Boat Excursion
Manuel Antonio

This was a fun excursion to learn about the unique mangrove ecosystem. It was cool where the mangrove then opens up to the ocean. A great learning experience for the kids. Unfortunately, we didnt see much wildlife but that's just nature for you.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Gustavo Camperos

KimKim is great. I really appreciate Rita's help and patience ...
Italy | Jun 20 - Jun 29, 2024

Marcus
Marcus M.
Dallas, TX | Reviewed on Jul 29, 2024
I really appreciate Rita's help and patience while working with us. She gave us accurate information and made great suggestions for the types of activities that would make our trip to Italy a great success. Rita helped us stay within our budget while still giving us memorable private tours and much-needed transportation. If I am planning another trip to Italy, or to another country, I will definitely use KimKim to help create the best itinerary for us. Read more

I really appreciate Rita's help and patience while working with us. She gave us accurate information and made great suggestions for the types of activities that would make our trip to Italy a great success. Rita helped us stay within our budget while still giving us memorable private tours and much-needed transportation. If I am planning another trip to Italy, or to another country, I will definitely use KimKim to help create the best itinerary for us.

Hotel Reviews
Hotel Dei Dragomanni
Venice

Beautiful hotel. Great staff too. We had easy access to some of the best areas in Venice. The breakfasts were delicious. The room was very clean. I recommend this hotel for anyone wanting to spend a romantic vacation in Venice with their significant other.

Authenticity & Character
It's in the heart of Venice with an unassuming entrance that fits with the historical architecture and feel. Perfect.
Location
It's located very close to a private dock. It was very easy to get to our pickup location for our private water taxis.
Staff
The staff was helpful and accommodating. They were always available too, no matter what time of day (or night).
Cleanliness & Comfort
The rooms were clean and comfortable. The common areas were clean as well.
Hotel Kraft
Florence

Beautiful hotel. Great staff too. It's located just a few blocks from the Arno river. The room was perfect. It had a balcony with a view of the surrounding neighborhood. The breakfast buffet was great. And, the view from the rooftop dining area was tremendous. I recommend this hotel for anyone wanting to spend a romantic vacation in Florence with their significant other.

Authenticity & Character
The architecture and layout of the hotel matched the surrounding area. It had a modern Florentine exterior with timeless style and decor.
Location
Close to the river. Great rooftop view of the city. Very close to the historic locations of central Florence, as well as the train station.
Staff
The staff was great. They made sure we had everything we needed.
Cleanliness & Comfort
Everything was clean - From the exterior to the interior. The beds also very comfortable.
H10 Palazzo Galla
Rome

Beautiful hotel. Great staff too. It's located just a few blocks from the Colosseum. The breakfasts were delicious. The room was very clean. And, the view from the roof was tremendous. I recommend this hotel for anyone wanting to spend a romantic vacation in Rome with their significant other.

Authenticity & Character
I fit in with the surrounding city.
Location
Located near the Colosseum and Roman Square.
Staff
Very helpful and friendly staff. They were great. They made sure we had transportation when we needed it.
Cleanliness & Comfort
The rooms were clean, and the bed was very comfortable.
Local specialist: Rita Pagano
Rita
Rita Pagano
Local specialist in Naples & Madrid | Replied on Aug 01, 2024

Dear Marcus, thank you so much for your kind words, I'm happy you had a great time in Italy!! It has been a real pleasure working with you and being a small part of your memorable trip🄹
Hopefully, we will keep in touch for your future adventure to Europe! All my best, Rita🄰

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