Kimkim Trip Reviews

4.8
Based on 20,192 ratings
Read 20,192 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

McCarthy's take on Greece
Greece | May 24 - Jun 4, 2024

T
Tim M.
Deep River, IA | Reviewed on Jun 20, 2024
Our Athens guides were both excellent. They were easy to understand, were very knowledgeable and very friendly. We enjoyed all of our tours on the mainland. The hotel was centrally located and the staff were genuinely happy to have us staying. They were helpful with any needs we had. The hotel room was large enough for us to sleep, but there wasn't any space for us to congregate. Luckily, the rooftop was available and easily accessible for us to congregate. My only complaint was we were not... Read more

Our Athens guides were both excellent. They were easy to understand, were very knowledgeable and very friendly. We enjoyed all of our tours on the mainland. The hotel was centrally located and the staff were genuinely happy to have us staying. They were helpful with any needs we had. The hotel room was large enough for us to sleep, but there wasn't any space for us to congregate. Luckily, the rooftop was available and easily accessible for us to congregate. My only complaint was we were not allowed to use the AC, It was necessary for us to keep the windows open to keep air circulating. This made nights a little noisy and caused us some sleep issues.

Our Santorini guides were not as good as the guides we had on the rest of our trip. Some of that was due to the tours that we took and also the mix up with the cooking excursion. They were friendly and easy to understand. We did enjoy the hiking guide. The hotel in Santorini was by far our favorite of the trip. It was very spacious, well located, and the staff was again very cordial. Outside of the hike, cooking class, and the scheduled restaurants, I would probably have just left our time free. We were not impressed with Lost Atlantis.

The guides in Crete were excellent. They were very friendly, very knowledgeable, and were able to make changes to our itinerary on the fly, which was much appreciated. The tour we had scheduled on the first day was spectacular. The second day we switched up the schedule and got the opportunity to go to the beach, our only opportunity to do this. We were happy that the guides made the suggestion to make the change. The hotel in Crete was too cramped for five people. One bedroom, one bathroom and three people sleeping in the living area was less than ideal. I would suggest not using this hotel for more than three people. Also, we all wondered why we stayed in Rethymno rather than in Heraklion. We spent a lot of time on the highway between these two towns.

Overall, we were very happy with our trip, We have been asked what our favorite part of the trip was, but we have a very difficult time answering the question. The three areas we visited were all so different and we felt like we were visiting three different countries.

I would recommend your services to others. I think that we got a good taste of Greece and the knowledge that Angela had of the country and how to match our desired experiences with good options. Our trip was almost two weeks long and we had only one hiccup, which was impressive.

Activity Reviews
Delphi & Arachova full-day tour from Athens
Delphi & Arachova full-day tour from Athens
Greece

Very impressed with our guide. He knew the site history and also the area, which allowed us to eat at a very nice restaurant.

Quality of Experience
Guide was very friendly.
Guides, Drivers and Staff
Transport
On time and took us to the "front door".
Acropolis, Museum & Mythology Tour
Acropolis, Museum & Mythology Tour
Greece

Very impressive historical sight. Guide did a wonderful job of teaching us.

Quality of Experience
Guides, Drivers and Staff
Knossos Palace & Authentic Crete with Local Experiences from East P9
Knossos Palace & Authentic Crete with Local Experiences from East P9
Greece

This was our best guide. She was basically a teacher providing us with a lesson about the site. We learned more about Knossos Palace than any other site we visited. We ended up eating at a very nice restaurant and spent two hours eating and drinking. I felt bad for the guide and driver who had to wait on us.

Quality of Experience
Learning experience and a wonderful meal.
Guides, Drivers and Staff
Transport
Sunset Cheers & Dine 2024
Sunset Cheers & Dine 2024
Greece

My family made a decision to be more adventurous with our food choices while on vacation. We tried a number of different foods that we would not normally eat at home. We are not a family that eats much from the water, because we live so far from water. We were surprised that we ended up eating at a sushi restaurant. We ate almost all of the meal. We probably won't make sushi a regular option now, but I can say that this will be one of our memories from our trip.

Quality of Experience
Food
We just aren't big fans of seafood.
Guides, Drivers and Staff
Transport
Cooking, Hiking, Snorkeling in Santorini! 2023
Cooking, Hiking, Snorkeling in Santorini! 2023
Santorini

We enjoyed the hiking and cooking class, but there was a snafu in timing. The hiking took place in the morning and we were taken back to hotel. We were contacted about the cooking class about five hours later. We were told they were on their way to pick us up. This was the same night we had reservations Oia Gefsis and the cooking class would have interfered with our reservation. We were able to schedule this excursion the next day prior to our ferry ride to Crete. Unfortunately, we were unable to go snorkeling.

Quality of Experience
Guides, Drivers and Staff
Very nice guide, but the tour really didn't provide us a whole lot of information.
Transport
Reservation at Oia Gefsis (no meal included - only a reserved table)
Reservation at Oia Gefsis (no meal included - only a reserved table)
Greece

Beautiful sunset and very nice meal.

Quality of Experience
Full Day Argolis with licensed Guide (Epidaurus – Mycenae – Nafplion)
Full Day Argolis with licensed Guide (Epidaurus – Mycenae – Nafplion)
Athens

This was probably the sight we knew the least about before our tour. It was very interesting,

Quality of Experience
Guides, Drivers and Staff
It was nice to have the same guide and driver. We got to know each other better.
Transport
Local specialist: Angela (Angeliki) Giannioti
Angela (Angeliki)
Angela (Angeliki) Giannioti
Local specialist in Greece | Replied on Jun 20, 2024
Hello, Tim and family! Thank you for your feedback. I am excited to know that you had a nice time here in Greece with us and that you liked the diversity of the locations you visited. I am sorry about the mix-up between the hiking guide and your driver for the cooking class. I am happy it was quickly taken care of though with adjusting the itinerary and having the cooking class prior to your ferry to Crete.
I am sorry to read that you did not like the Lost Atlantis interactive Museum....
Read more

Hello, Tim and family!

Thank you for your feedback.

I am excited to know that you had a nice time here in Greece with us and that you liked the diversity of the locations you visited.

I am sorry about the mix-up between the hiking guide and your driver for the cooking class. I am happy it was quickly taken care of though with adjusting the itinerary and having the cooking class prior to your ferry to Crete.
I am sorry to read that you did not like the Lost Atlantis interactive Museum. Most people really do like that experience but apparently, it wasn't for you.

Overall, I am really happy that you enjoyed your time and your drivers/guides/and people you interacted with during your stay.

We would love to see you coming back and show you more of Greece.
There are lots more to see and again feel that you are in a different country. 🙂

Until then, take care and safe travels!
Angela and the GA Trips team

What a wonderful welcoming country
Morocco | May 12 - May 28, 2024

Danielle
Danielle N.
Davis, CA | Reviewed on Jun 20, 2024
Majid was an excellent travel agent who listened to all our requests and made them all happen, in addition to a surprise anniversary party with special monogrammed cakes and delicious wine . He went above and beyond to make sure our trip was wonderful. When we wrote to him he answered in record time, even though it was in the middle of the night sometimes. Our accommodations were excellent and the tour fabulous. We were very lucky to have this knowledgeable, warm friendly man as our travel... Read more

Majid was an excellent travel agent who listened to all our requests and made them all happen, in addition to a surprise anniversary party with special monogrammed cakes and delicious wine . He went above and beyond to make sure our trip was wonderful. When we wrote to him he answered in record time, even though it was in the middle of the night sometimes. Our accommodations were excellent and the tour fabulous. We were very lucky to have this knowledgeable, warm friendly man as our travel agent.

Hotel Reviews
Riad Farouzi Fes
Fes

This Riad was beautiful and very comfortable. The service was excellent. We felt very safe and taken care of by the host. The breakfast was great and when we wanted extra coffee in our room they provided it. Every request was immediately taken care of. The location was right near the Medina and a delicious restaurant.

Authenticity & Character
Beautiful tile work and a great view of the city from the rooftop
Location
Staff
Extremely warm and friendly
Cleanliness & Comfort
Riad Mimouna
Essaouira

This gem of a hotel was right on the water with a beautiful view of the ocean and the waves bouncing off the rocks. It was beautiful and the view from our bedroom breathtaking! Staff was nice and friendly.

Authenticity & Character
Beautiful view of the ocean
Location
Staff
Friendly
Cleanliness & Comfort
Riad Touda
Marrakech

Very nice and comfortable with caring helpful staff. I got very sick with traveling stomach bug and they brought me tea and herbs to help with my recovery. They went over and beyond making sure I was well cared for. It was quite and tucked away in a nice spot.

Authenticity & Character
Beautiful Riad
Location
Staff
Cleanliness & Comfort
Riad Yacout
meknes

Beautiful tile and lovely room

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Le Village du Toubkal
Imlil

This was an oasis high in the mountains and we loved it! Our room had the largest bathtub in it that I’ve ever seen! And after hiking in the Atlas Mountains, we totally enjoyed our soak! The view from our bedroom overlooking the mountains was magnificent. The food the cook made for our dinners was some of the best food we ate in Morocco. We throughly enjoyed our stay there!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dar Laman
Chefchaouen

We loved the view from our bedroom overlooking the city. The host was helpful and very friendly. The room was comfortable and clean. Breakfast was good.

Authenticity & Character
Delightful rooms
Location
Staff
Very friendly
Cleanliness & Comfort
Bed was comfortable
Activity Reviews
Guided tour of Meknes
Guided tour of Meknes
Meknes
Quality of Experience
Guides, Drivers and Staff
Transport
Guided Tour of Volubilis
Guided Tour of Volubilis
Morocco

Very interesting

Quality of Experience
Guides, Drivers and Staff
Transport
Private tranfer from  Fes To  Chefchaouen
Private tranfer from Fes To Chefchaouen
Morocco

Driver is very good

Pottery & Mosaïc workshop
Pottery & Mosaïc workshop
Morocco

Very interesting seeing how the beautiful pottery was made

Quality of Experience
Guides, Drivers and Staff
Family Hike to Akchour Waterfall Lunch by the river
Family Hike to Akchour Waterfall Lunch by the river
Chefchaouen

We didn’t go on the hike to the waterfall.. instead they said we were going to a bridge. The path was very difficult going across slippery rocks and slipping into the stream. My husband turned around but instead of having him stay at a place near the water, the guide ushered him all the way back to a restaurant where they failed to give him lunch. 3 of us chose to wait by a restaurant for the 4 who went all the way. I was stressed because I knew my husband had gone back and was alone. The communication on this outing was not good and it was very stressful.

Quality of Experience
Better communication and making sure that my husband was taken care of when he returned
Guides, Drivers and Staff
Better communication
Transport
Excellent driver
Chefchaouen Walk and Sunset
Chefchaouen Walk and Sunset
Chefchaouen

We loved this delightful city with its beautiful blue buildings and all the stairs!

Quality of Experience
Jewish stars above some of the doors were awesome
Guides, Drivers and Staff
Excellent guide. Very knowledgeable
Dinner with a local Family in Fes
Dinner with a local Family in Fes
Fes

Spending the afternoon and evening with this delightful family was one of the highlights of our trip! I can’t say enough good things about our time together. We left there feeling like we were leaving our friends! The shopping experience, cooking, eating and later our henna party all were so much fun! The food was fabulous!

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Tour of Fes' Jewish Quarter and Medina
Guided Tour of Fes' Jewish Quarter and Medina
Fes

We loved being led through the Medina smelling all the local food and seeing the city in action. It was a fascinating tour. Our guide stopped and bought food for us to taste in several places. He was well informed and very friendly and knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Arrive in Fes
Arrive in Fes
Morocco

We got picked up by Majid and our driver. It was great to have Majid because our driver spoke French but almost no English

Quality of Experience
Majid greeted us
Food
Guides, Drivers and Staff
Our guide was excellent
Transport
He was an excellent driver
Local specialist: Majid Mrabti
Majid
Majid Mrabti
Local specialist in Morocco & France | Replied on Jun 20, 2024
Hi Danielle,
Thank you so much for your kind words.I'm glad to hear you had such a positive experience with me! It sounds like I truly made a significant impact on your trip. Having a local specialist who is not only professional but also genuinely cares about your experience can make all the difference. My ability to personalize your trip and my attention to detail clearly added a special touch, from arranging surprises to ensuring your accommodations were perfect.
It's fantastic to hear...
Read more

Hi Danielle,
Thank you so much for your kind words.I'm glad to hear you had such a positive experience with me! It sounds like I truly made a significant impact on your trip. Having a local specialist who is not only professional but also genuinely cares about your experience can make all the difference. My ability to personalize your trip and my attention to detail clearly added a special touch, from arranging surprises to ensuring your accommodations were perfect.
It's fantastic to hear that I have made your travel experience so memorable and enjoyable.
Thank you once again for choosing KimKim for your Morocco adventure. We can't wait to help you plan your next memorable journey!
Best wishes,
Majid

I liked the activities the days were well spe...
Czech Republic | Jun 8 - Jun 19, 2024

N
Nicole S.
Germany | Reviewed on Jun 20, 2024
I liked the activities the days were well spent it hi j for the price I could t have gotten more as it was 8500 per person for 11 days Read more

I liked the activities the days were well spent it hi j for the price I could t have gotten more as it was 8500 per person for 11 days

Hotel Review
Rioca Vienna Posto 2

No ac and far away from downtown

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on Jun 25, 2024
Dear Nicole, Thank you for your review and feedback regarding your recent trip to the Czech Republic. I am glad to hear that you enjoyed the activities and found the days well spent. Your satisfaction is very important to me. I would like to address some of your points in more detail: Daily Contact and Support: I was in daily contact with you via WhatsApp, providing recommendations and booking opera tickets regardless of the time, even on Sunday nights. My aim was to ensure that your... Read more

Dear Nicole,

Thank you for your review and feedback regarding your recent trip to the Czech Republic. I am glad to hear that you enjoyed the activities and found the days well spent. Your satisfaction is very important to me.

I would like to address some of your points in more detail:

Daily Contact and Support: I was in daily contact with you via WhatsApp, providing recommendations and booking opera tickets regardless of the time, even on Sunday nights. My aim was to ensure that your experience was as seamless and enjoyable as possible.

Hotel Selection: We discussed the hotels at the beginning of your trip planning and made adaptations to match your budget. Unfortunately, since you were traveling alone, the cost for one person is almost the same as for two people due to the lack of cheaper single rooms.

Accommodation Feedback: I apologize that the Rioca Vienna Posto 2 did not meet your expectations regarding air conditioning and its distance from downtown. I appreciate your feedback and will take it into consideration for future bookings to improve our service.

Your detailed feedback helps us to continuously improve our services and ensure that all our clients have a memorable and enjoyable experience.

Thank you again for your review, and I hope to assist you with your future travel plans.

Best regards,

Clemens

Excellent trip to Japan and China.
China | Jun 1 - Jun 15, 2024

C
C V.
Knoxville, TN | Reviewed on Jun 20, 2024

Excellent trip to Japan and China. Carol made it very easy to complete schedule according to our like and adjusted itinerary favorable to us. Tour guides in Japan and China were very good communicators, knowledgeable of the sites visited, and again adjusted itinerary to complete an amazing trip.

Local specialist: Carol Wang
Carol
Carol Wang
Local specialist in China | Replied on Sep 09, 2024

Hi, CV
Thank you so much for your wonderful review! I am thrilled to hear that you had an excellent trip to Japan and China. It’s great to know that I was able to tailor the itinerary to your preferences and that our tour guides provided you with insightful and enjoyable experiences.

I strive to ensure our clients have memorable adventures, and your feedback reassures me that I am on the right track. If you ever plan another trip or have any questions, please don’t hesitate to reach out. I would love to assist you again!

Happy we had Kim Kim to get us through a June snow storm!
Iceland | May 29 - Jun 8, 2024

Lois
Lois L.
Newark, NJ | Reviewed on Jun 19, 2024
Hanna was so nice to work with and really responsive to us through the planning of our trip to Iceland and through a surprise June snow storm in the middle of our trip. She included sights and hikes geared to our liking. She even provided an optional itinerary just in case we had extra time or wanted to pivot. When the snow storm hit, she handled the change in hotel bookings and kept on top of the weather forecast and road conditions. She was proactive in getting us refunds from a hotel... Read more

Hanna was so nice to work with and really responsive to us through the planning of our trip to Iceland and through a surprise June snow storm in the middle of our trip. She included sights and hikes geared to our liking. She even provided an optional itinerary just in case we had extra time or wanted to pivot. When the snow storm hit, she handled the change in hotel bookings and kept on top of the weather forecast and road conditions. She was proactive in getting us refunds from a hotel and an activity we were not able get to. What more can one ask for in a travel agent?

Activity Reviews
Jokulsarlon glacier lagoon Zodiac boat tour
Jokulsarlon glacier lagoon Zodiac boat tour
Iceland

Unfortunately, we couldn't do the Jokulsarlon glacier boat tour due to high winds. However, I would still recommend it to others because even walking along the water and seeing the ice was really cool. We had friends who also missed the boat ride because of the weather, but just being in that area was worth it.

Katla Ice Cave Superjeep tour
Katla Ice Cave Superjeep tour
Iceland

I really enjoyed the Katla Ice Cave tour. It was an incredible experience, but I want to mention that it's not for everyone. There was a 77-year-old woman in our group who fell and didn't feel comfortable continuing, so she had to wait for us at the bottom. It's a bit strenuous, so just be aware if you have older people in your group. That said, we had no issues and found it to be a fantastic adventure.

Local specialist: Hanna Kravchenko
Hanna
Hanna Kravchenko
Local specialist in Ukraine / Iceland | Replied on Jun 20, 2024

Thank you for your review! I hope that despite the completely unexpected weather conditions, you had a good time and this trip will remain a pleasant memory.
It was a pleasure organizing your trip to Iceland!
Hanna

100% Will use KimKim again
Norway | Jun 10 - Jun 18, 2024

Joe
Joe O.
Southport, NC | Reviewed on Jun 19, 2024
We had a fabulous trip to Norway and it was in no small part due to using KimKim. The entire trip was very well planned out and every single activity, excursion and hotel was exceptional. BUT the biggest bonus was having a KimKim rep available to make any changes or answer questions during the trip. I can not understate how valuable this was for our entire trip. Through text with KimKim rep I was able to make changes to a few excursions due to weather. Response was quick and my requests... Read more

We had a fabulous trip to Norway and it was in no small part due to using KimKim. The entire trip was very well planned out and every single activity, excursion and hotel was exceptional. BUT the biggest bonus was having a KimKim rep available to make any changes or answer questions during the trip. I can not understate how valuable this was for our entire trip. Through text with KimKim rep I was able to make changes to a few excursions due to weather. Response was quick and my requests were taken care very quickly. Excursion highlights were kayaking in Bergen and all of our fjord tours. The train to flam in unreal and dinner cruise and Cornelius restaurant were home runs. Whole trip was awesome!

Hotel Review
Hotel Christiania Teater
Oslo

Great hotel great location loved it!

Authenticity & Character
Location
Right in city center
Staff
Cleanliness & Comfort
Activity Reviews
 Øygarden Kayaking Excursion with Island Lunch
Øygarden Kayaking Excursion with Island Lunch
Bergen

One of the best activities of our trip - Lena is the best guide ever.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Mostraumen Fjord Cruise
Mostraumen Fjord Cruise
Bergen

Awesome cruise great views

Quality of Experience
Guides, Drivers and Staff
Transport
Electric Dinner cruise on the Oslo Fjord
Electric Dinner cruise on the Oslo Fjord
Oslo

Don’t miss great evening

Quality of Experience
Guides, Drivers and Staff
Transport
Fløibanen  Funicular Ticket
Fløibanen Funicular Ticket
Bergen

Fun and great views

Fjord Cruise & Seafood Dining Experience
Fjord Cruise & Seafood Dining Experience
Bergen

The best dining experience ever

Quality of Experience
Guides, Drivers and Staff
Transport
Fjord Cruise to Rosendal
Fjord Cruise to Rosendal
Bergen

Unbelievable and do the hike to waterfall at hardanger

Quality of Experience
Guides, Drivers and Staff
Transport
Past & Present City Walk
Past & Present City Walk
Bergen

Very informative

Quality of Experience
Y
Guides, Drivers and Staff
Transport
Oslo private tour
Oslo private tour
Oslo

Bjorn is incredible guide

Quality of Experience
Y
Guides, Drivers and Staff
Transport
Local specialist: Maria Shephard
Maria
Maria Shephard
Local specialist in Kristiansand | Replied on Jun 21, 2024

Hi Joe!!

It is great to read that we were able to provide all this amazing experiences and support to you during your time here.!! All this activities were full of unique scenarios, cultural and gastronomic Norwegian moments that I hope you have enjoyed.

Thank you for choosing and letting me and the team be part of this adventure!!
-Maria

The best! We planned our hiking trip in Ireland using K...
Ireland | Jun 10 - Jun 18, 2024

Fred
Fred H.
Boston, MA | Reviewed on Jun 19, 2024
We planned our hiking trip in Ireland using KimKim and the local representative, Dean from Ireland Walk Hike Bike, arranged a terrific self-guided trip for us in the Southwest of Ireland. Every day was memorable. We particularly appreciated their responsiveness when there were questions. Twice we needed to change plans and they responded in minutes, updating our itinerary info and GPS. Loved the accommodations they arranged at Ashling Hotel, the Old Weir Lodge and Tower View B&B and the... Read more

We planned our hiking trip in Ireland using KimKim and the local representative, Dean from Ireland Walk Hike Bike, arranged a terrific self-guided trip for us in the Southwest of Ireland. Every day was memorable. We particularly appreciated their responsiveness when there were questions. Twice we needed to change plans and they responded in minutes, updating our itinerary info and GPS. Loved the accommodations they arranged at Ashling Hotel, the Old Weir Lodge and Tower View B&B and the people at all of them. Had wonderful drivers too. Cannot recommend highly enough!

Hotel Reviews
Old Weir Lodge
Killarney

Felt so welcomed by the O’Donoghue family at the Old Weir Lodge! Small hotel/Inn with the feel of a B&B. Felt so welcomed. It was a plus that father and son run the boat tour we took in the park as well. Excellent breakfast and service. Highly recommend!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tower View
Dingle

Loved the Tower View B&B! Aiden, Helen and the staff made us feel so welcome. Very friendly and welcoming. Breakfasts were terrific. A big part of why we had such a wonderful trip to Southwestern Ireland!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ashling Hotel Dublin
Dublin

Terrific hotel. Great location, particularly if you are taking the train, as the station is across the street. Most restaurants an easy 15-20 minute walk, but some close as well. Three blocks from one of the largest parks in Europe. Also close to Guinness brewery if you are going there. Very good breakfast and super friendly host, who spontaneously started leading us in traditional Irish song! Loved it!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
FALCONRY KERRY
FALCONRY KERRY
Ireland

Had some time on our last day in Killarney before getting our train and this was a perfect way to spend the morning. Highly recommend!

Quality of Experience
Guides, Drivers and Staff
Local specialist: Dean Garrison
Dean
Dean Garrison
Local specialist in Ireland | Replied on Jun 20, 2024

Hi Fred

Thank you so much for taking the time to write a review and for your kind words.

We are delighted you enjoyed your time along the Kerry and Dingle Way. We will certainly pass on your great feedback to our Accommodation suppliers as well.

We look forward to hopefully welcoming back to Ireland in the future.

Kind Regards

Dean

Great itinerary
Norway | Jun 11 - Jun 18, 2024

ruben
ruben k.
Ireland | Reviewed on Jun 19, 2024
The itinerary planned for us by Elise was great. We never had to travel too far to.our hotel from.the train or Ferry. We woukd not have known about some of the activities e.g the cider tasting with fantastic food at Balestrand. Read more

The itinerary planned for us by Elise was great. We never had to travel too far to.our hotel from.the train or Ferry. We woukd not have known about some of the activities e.g the cider tasting with fantastic food at Balestrand.

Hotel Reviews
Zander K Hotel
Bergen

Good location, central. Pool and Sauna

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Heimen Hotel
Bergen

This is a fairly basic hotel but is very central. Decor is grey, very narrow corridors, some rooms are very small.The ventilation is noisy so.i could not sleep.the first night. However the staff were very responsive when I.mentioned this and they gave me a new room which was quieter.

Authenticity & Character
Everything is Grey..walls and, carpet
Location
Cental
Staff
Responsive
Cleanliness & Comfort
Rooms small
Kviknes Hotel
Balestrand

Gorgeous views, the most peaceful place I have ever been. Good breakfast, nice staff

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Gondola Ride in Voss
Gondola Ride in Voss
Voss

Great views from the top and lots of hiking trails

Quality of Experience
Transport
Great Summer Waterfall and Fjord Tour
Great Summer Waterfall and Fjord Tour
Voss

The waterfalls were fantastic, and I really enjoyed the film at the nature centre. However there was no time for lunch built into the day and there was a lot of travelling. I suggest cutting some activities out and including tome for lunch as it was a very long day with very little food!

Quality of Experience
Guides, Drivers and Staff
Grest to.hear background on Norway
Transport
Very long day with many changes of Bost, bus and train
Cider Tasting with Food Pairing
Cider Tasting with Food Pairing
Balestrand

The cider and the food were lovely, and interesting talk re history of cider making in Norway

Quality of Experience
Food
Local specialist: Eliise Nurk
Eliise
Eliise Nurk
Local specialist in Norway | Replied on Jun 25, 2024

Hi, Ruben!

Thank you for this lovely review and you honest opinions.
Those pictures look great!
It was my pleasure to working with you.

All the best
Eliise

Exactly what we wanted........
Greece | Jun 8 - Jun 17, 2024

Helen
Helen A.
Westfield, NJ | Reviewed on Jun 19, 2024
Our trip to Greece (Athens, Mykonos & Naxos) was fantastic. Mariliza suggested and booked the perfect things for us and understood that we didn't want to be too scheduled. The trips/tours we did were: - the Acropolis/Parthenon, a sailing trip to Delos from Mykonos, a cooking class and and island tour of Naxos. It was perfect. The hotels were amazing and just right for our family of four with our two grown daughters. In Mykonos and Naxos we had 'maisonettes' which is like a small two... Read more

Our trip to Greece (Athens, Mykonos & Naxos) was fantastic. Mariliza suggested and booked the perfect things for us and understood that we didn't want to be too scheduled. The trips/tours we did were: - the Acropolis/Parthenon, a sailing trip to Delos from Mykonos, a cooking class and and island tour of Naxos. It was perfect. The hotels were amazing and just right for our family of four with our two grown daughters. In Mykonos and Naxos we had 'maisonettes' which is like a small two bedroom appt - just the right amount of privacy and togetherness. All the transfers and pick-ups were exactly on time and any changes were communicated well in advance and in multiple ways to make sure we didn't miss them! The trip was very smoothly run and everthing happened exactly as Mariliza said it would. Our local guides were also top notch and very informative - Dimitra (Acropolis), Jessie (Delos), Mrs. Vuola (cooking class) and Leonidis (Naxos island tour). We had the perfect amount of things to do/see and beach/alone time. We will definitely go back, Greece has so much to see, and we will definitely use Kim Kim for that next trip.

Hotel Reviews
Coco-Mat Athens BC
Athens

Very comfortable big city hotel with very comfortable beds (and rooms). All the amenities you'd expect from a big city hotel and located right across from the new Acropolis Museum. Perfect spot for exploring Athens.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Majo Suites Hotel
Naxos

Such a friendly place run by a family of very friendly people. They love to meet and talk with their guests and get to know them. Naxos is not such a touristy island and the experiences here are more about true Greek life and meeting Greek people who actually live there, whereas a lot of the Greek people we met in Mykonos were from elsewhere in Greece and were in Mykonos for the 'summer season'. Loved both experiences but quite different from each other.

Authenticity & Character
Meet Greek people who want to meet YOU in the place where they live. They are very proud of their island and it's produce.
Location
Not in the Naxos town but a short bus ride away. Easy to navigate the buses and the best way to get around without renting a car.
Staff
Fun and friendly. Genuinely concerned that you have a lovely time while at their property.
Cleanliness & Comfort
Nimbus Mykonos
Mykonos

The accomodations here were top notch, very clean and comfortable. The thing that made the Nimbus great was the staff and how accomodating they were. Nothing was too much to ask. They were so nice and helpful.

Authenticity & Character
Fantastically clean. Beautiful views of the bay.
Location
This hotel is not in the center of Mykonos town, it was approx 15mins by car to get there. Perfect for us as it was not in the 'thick of it'. Peaceful. Right next to a small, pretty beach (walkable).
Staff
Already said that the staff were fantastic.
Cleanliness & Comfort
Shila Athens
Athens

Beautiful little boutique hotel, exquisitely furnished and appointed. Very quiet and romantic with only a few rooms. No food amenities available within the hotel and breakfast was ordered in from outside sources for us as we had early pick-ups the two days we were there. A short walk from restaurants and tourist attractions. I wouldn't stay if I had children but perfect for couples.

Authenticity & Character
Everything in the rooms was beautiful and beautifully packaged from the coffee to the robes and the items for sale.
Location
Not to far from everything but not in the thick of it.
Staff
Very accommodating of our needs.
Cleanliness & Comfort
This is just a beautiful, unusual place. Do not stay expecting all the amenities of a big chain hotel, this is not that kinds of place. You will get individual attention for your specific needs.
Activity Reviews
Naxos Highlights Tour, Yesterday & Today
Naxos Highlights Tour, Yesterday & Today
Naxos

Great experience. Leo ushered us through some of the mountain villages most tourists don't get to see. Very interesting.

Quality of Experience
Guides, Drivers and Staff
Transport
🍴 Naxian Cooking Experience
🍴 Naxian Cooking Experience
Naxos

This was hilarious, so much fun. Making moussaka with the ladies from Mrs. Vuola's family and then getting a tour of their farm from the son while the moussaka was cooking. A wonderfully authentic experience topped of with eating our creations - will never buy tzatziki again, will only make it.

Quality of Experience
Food
Guides, Drivers and Staff
Our guide Lilian was lovely. Was great to connect with her and understand why a Brit chose to retire to Greece.
Transport
⛵ Sailing Cruise to Delos archaeological site & Rhenia islet
⛵ Sailing Cruise to Delos archaeological site & Rhenia islet
Mykonos

Well the Mediterranean happened to be windless and calm the day we 'sailed' so we used the motor most of the time. However, we barely noticed as we made friends with the other sailors. First stop was Delos island and although we'd never heard of it before, Jessie our guide, allowed us to understand how important it was in the history of the region. Amazing island with ruins all over the place. Again very hot and not much shade so go prepared. Then we got to swim in turquoise blue clear water which was very welcome after the long hot tour of Delos. Managed to get one sail up on the way back.

Quality of Experience
Food
The dressing on the basic pasta lunch was delicious
Guides, Drivers and Staff
Transport
Beautiful boat.
Athens Highlights / Mythology Tour
Athens Highlights / Mythology Tour
Athens

Dimitra was our wonderfully informative guide for this mind-blowing experience. Hellish hot so come prepared with hat, water and sunscreen and plan to take a loooooong lunch afterwards but this tour is not to be missed. So much information about one of the worlds most important sites. The beginning of so much that we now use in our own societies. Can't miss it, especially with a guide like Dimitra.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Mariliza Chatzelli
Mariliza
Mariliza Chatzelli
Local specialist in Athens | Replied on Jun 20, 2024

Dear Helen,
I am glad you had a great time in Greece! Thank you for the review!
We are waiting to come back and show you more beautiful spots here in Greece! :)
Warm regards,
Mariliza

Rome > Naples > Amalfi Coast Trip
Italy | Jun 1 - Jun 15, 2024

P
Peter R.
Fort Myers, FL | Reviewed on Jun 19, 2024
Vincenzo was responsive and very helpful in creating an Italy dream trip for my partner and I. I had a rough vision and he fleshed it out with hotels, transfers, and tickets as needed. We hit Rome (5 nights), Naples (2 nights), Amalfi Coast (4 nights, including Positano, Ravello, a boat trip, and Path of the Gods), as well as Sorrento (2 nights) and Capri (1 night). I could relay a hundred amazing moments, but if in Naples be sure to give the Archaeological Museum the time it deserves before... Read more

Vincenzo was responsive and very helpful in creating an Italy dream trip for my partner and I. I had a rough vision and he fleshed it out with hotels, transfers, and tickets as needed. We hit Rome (5 nights), Naples (2 nights), Amalfi Coast (4 nights, including Positano, Ravello, a boat trip, and Path of the Gods), as well as Sorrento (2 nights) and Capri (1 night). I could relay a hundred amazing moments, but if in Naples be sure to give the Archaeological Museum the time it deserves before setting out for Pompeii. The only wrinkle: my sister had a health issue come up and could not attend after we payed, so we lost a *significant* amount of money on her portion of the trip. The kimkim refund policies are honestly not the most flexible. They should directly sell travel insurance contextually within the interface to protect people against these types of things. Basically, the hotels were able to sell her room twice! Aside from that bummer, the trip came together fantastically and had nothing to do with Vincenzo's level of service in the end.

Local specialist: Vincenzo Granato

What a wonderful trip!
Australia | May 6 - May 19, 2024

B
Beth L.
Ashburn, VA | Reviewed on Jun 19, 2024

What a wonderful trip! It was everything we could have asked for, and Asko was amazing at helping us plan every detail. He was so communicative before, during, and after our honeymoon; we were in great hands and didn't have to worry about a thing!

I would definitely recommend KimKim to travelers and am sure to use it again.

Local specialist: Asko Merilainen

Anna created an amazing Trip for us
Norway | Jun 9 - Jun 15, 2024

J
jeffery d.
Australia | Reviewed on Jun 19, 2024

Anna created an amazing Trip for us. She listened to what we liked and put together a trip that met all my requirements. She was super flexible, and had many great ideas. She thought of everything - trains, buses and even taxis. All the hotels were close to transport so we didn't have to carry bags too far.

Tricia took over just before the trip and was super helpful - she responded quickly to all my questions on the trip.

The trip itself was everything we could have asked for - some great walks and plenty of fjords!

Local specialist: Anna Grindevoll Strønstad
Anna
Anna Grindevoll Strønstad
Local specialist in Norway | Replied on Jul 15, 2024

Thank you for visiting Norway, Jeffery! So lovely to view your photos and all of the wonderful memories you created along the way. We are happy to take any stresses of travel off your shoulder so you can just sit back and enjoy gorgeous Norway. You're always welcome back :)

Sincerely,
Anna & Tricia

Netherlands and Belgium tour
Belgium | Jun 9 - Jun 18, 2024

Holly
Holly A.
North Ridgeville, OH | Reviewed on Jun 19, 2024

We interacted directly with mieke during the later half of planning and during the time we were there. Everything was good. When we needed help finding our way we were messaged with help right away. We love all the places, but our favorite was Bruges, Gent, the Hague, Amsterdam, Rotterdam and then Antwerp.

Local specialist: Bas Naus

Amazing Honeymoon in Thailand
Thailand | Jun 6 - Jun 18, 2024

O
Okhifo E.
Ireland | Reviewed on Jun 19, 2024
We had a fantastic honeymoon trip in Thailand! Using KimKim was a great experience. Initially, I was nervous, but after talking with our agent, Tina, I felt more at ease. Tina created an exciting itinerary tailored to our requirements and was highly knowledgeable and flexible, accommodating our changes to the itinerary until the week of our trip. All our private guides showed us great hospitality and care. Leena, our guide in Bangkok, gave us an excellent tour of the temples and shared... Read more

We had a fantastic honeymoon trip in Thailand! Using KimKim was a great experience. Initially, I was nervous, but after talking with our agent, Tina, I felt more at ease. Tina created an exciting itinerary tailored to our requirements and was highly knowledgeable and flexible, accommodating our changes to the itinerary until the week of our trip.

All our private guides showed us great hospitality and care. Leena, our guide in Bangkok, gave us an excellent tour of the temples and shared much information about Thailand's history and culture. Mrs. Da, our guide in Chiang Mai, provided a fantastic tour of Doi Inthanon National Park, which was truly memorable. We were well cared for and never felt lost or confused about our following plans.

Overall, our honeymoon was not only fun but also educational. We learned so much about Thailand in just a few days, making it feel like we had been there much longer. We look forward to our next trip with KimKim Travel and highly recommend their services.

Hotel Reviews
Holiday Inn Bangkok Silom, an IHG Hotel
Bangkok

Wonderful customer service. Staff were very attentive and friendly. The room was spacious and had an amazing view of the city. The bed was big and pillows were soft. The hotel was very clean and located in a central area close to many amenities. Breakfast was great, there was a good about of variety. The only thing was that some of the food was a bit cold.

Authenticity & Character
Location
Staff
They were excellent. Very helpful and friendly.
Cleanliness & Comfort
Room was neat and tidy. Bed was very comfortable
InterContinental Chiang Mai The Mae Ping
Chiang Mai

This hotel was the best place we stayed at during our trip. The hotel ambiance was lovely, and the location is excellent as it is close to the town center with many restaurants and shops nearby. The staff were also great, and our room was well-maintained and very comfortable. The breakfast was delicious and we were spoiled for choice.

Authenticity & Character
Huge hotel not locally owned but provide a taste of local experience.
Location
Central location close to main street and many attractions.
Staff
The staff were excellent. Very courteous and made every effort to meet our needs
Cleanliness & Comfort
Hotel environment was impeccable. The room was fantastic. The quality of the amenities provided were of a high standard.
Hotel Indigo Phuket Patong
Phuket

This hotel didn't meet our expectations. The facilities in the room were not the best. The electric sockets didn't work properly. The shower kept going from hot to cold. The room felt damp even though the AC was on. The hotel was just average, it didn't meet our expectations or value for money. However their restaurants and staff service was very good. We enjoyed the food.

Authenticity & Character
It matched the Phuket vibe in terms of it's character
Location
Located 7 mins from Patong Beach.
Staff
Friendly staff and very helpful
Cleanliness & Comfort
Deep cleaning of rooms required. The rooms appeared to be damp maybe because of the repairs going on with the roof.
Holiday Inn Express & Suites Bangkok Central Pier
Bangkok

Great value for money. We only stayed one night here.

Authenticity & Character
Location
It's close to the city centre.
Staff
Courteous staff and very responsive
Cleanliness & Comfort
The room was well made and very clean.
Activity Reviews
Exploring Bangkok by local transfers and walking tour
Exploring Bangkok by local transfers and walking tour
Bangkok
Quality of Experience
Guides, Drivers and Staff
Transport
A visit to Mae Klong Railway market and Damnoen Saduak Floating Market!
A visit to Mae Klong Railway market and Damnoen Saduak Floating Market!
Bangkok
Quality of Experience
Guides, Drivers and Staff
Transport
John Gray's Sea Canoe - Hong by Starlight
John Gray's Sea Canoe - Hong by Starlight
Phuket

We had an exciting day visiting the caves. We swam in the ocean and did some kayaking. The guides were very knowledgeable and gave us an informative tour of the caves. The food on the boat was really good. We enjoyed making our own Kratong.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Elephant Jungle Sanctuary in Chiang Mai-Half Day
Elephant Jungle Sanctuary in Chiang Mai-Half Day
Chiang Mai
Quality of Experience
Food
Guides, Drivers and Staff
Transport
A Day trip to Doi Inthanon National Park!
A Day trip to Doi Inthanon National Park!
Chiang Mai
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tea Plantation Visit in Chiang Mai
Tea Plantation Visit in Chiang Mai
Chiang Mai
Quality of Experience
Guides, Drivers and Staff
Transport
Enjoy Food Tasting in Chinatown!
Enjoy Food Tasting in Chinatown!
Bangkok
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Welcome to Bangkok!
Welcome to Bangkok!
Bangkok

This set the tone for us. It was a great evening out getting to learn a bit about Thai culture and traditions. Kao San Road was great to experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Phi Phi island, Khai island, Pi Leh lagoon & Maya bay by speed boat
Phi Phi island, Khai island, Pi Leh lagoon & Maya bay by speed boat
Phuket

Very knowledgeable and experienced guides. Beautiful beaches and good food highly recommend

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Tina Oo
Tina
Tina Oo
Local specialist in Thailand | Replied on Jul 03, 2024

Hi Emmanuel,
It is very kind of you, to take your time for this lovely feedback :)
I'm happy that you had a great time here in Thailand.
It was really nice meeting you and Joy. Our team still talking about the cocktail you had (it was funny my expectations so high for that cocktail :). And we got a chance to see your lovely wedding photos^^
Hope to see both of you again!!!
Best,
Tina

Bring your sneakers
Portugal | Jun 7 - Jun 17, 2024

Melody
Melody M.
Newark, NJ | Reviewed on Jun 19, 2024
My three daughters and I had an amazing vacation. We saw a lot of the country in 10 days. From Porto to the Algarve and many stops in and around the major cities. Our drivers and guides were friendly and informative. I think a must do on my list would be to kayak around the rocks and caves in Lagos. The water is crystal clear and although the weather is hot there is a nice breeze The Portuguese folks are happy and friendly with concerts and dancing in the streets with little pop up beer... Read more

My three daughters and I had an amazing vacation. We saw a lot of the country in 10 days. From Porto to the Algarve and many stops in and around the major cities. Our drivers and guides were friendly and informative. I think a must do on my list would be to kayak around the rocks and caves in Lagos. The water is crystal clear and although the weather is hot there is a nice breeze The Portuguese folks are happy and friendly with concerts and dancing in the streets with little pop up beer gardens around the city of Lisbon.and Lagos. The towns seem to be very safe even in the evening and the towns are always lively. Everyone speaks English, it’s the common language to speak with most tourist. Don’t miss the beach town of Nazaré at least a quick lunch and visit to the light house. The Douro Valley is splendid to view and visit a winery while you’re there. The town of Sintra is very charming. We visited the pena castle with absolutely splendid gardens. Prepare to hike a bit and wear sneakers It also seems that most towns have a signature pastry so you must visit a bakery or two. I gained a pound or two!

Hotel Review
Vila Galé Lagos
Lagos

Very nice hotel, Great amenities with a great pool. 20 minutes walk to town but taxis and Uber are available easily. Spa on premises and a pool bar with a good lunch menus. Beautiful rooms but hard beds.

Authenticity & Character
Large rooms. Open and spacious.
Location
Beautiful rooms and pools
Staff
Cleanliness & Comfort
The beds are hard
Local specialist: Pedro Luis
Pedro
Pedro Luis
Local specialist in Lisbon | Replied on Jun 19, 2024

Dear Melody,
Thank you so much for such a detailed feedback!
Knowing you had a fabulous time and tons of fun in all the locations you mentioned and explored really means a lot. Portugal is awesome :)
Your friend in Portugal - Pedro

Merci beaucoup!
France | Jun 8 - Jun 11, 2024

A
Andre B.
South Africa | Reviewed on Jun 19, 2024
My experience with KimKim and Lise in particular during our short trip to France was nothing short of amazing. Great suggestions of accommodation and activities, all of whom my family and I thoroughly enjoyed, as well as extremely reliable and professional guides and transfer services. Well done and thank you. I will most definitely rely on you again in the future! Read more

My experience with KimKim and Lise in particular during our short trip to France was nothing short of amazing. Great suggestions of accommodation and activities, all of whom my family and I thoroughly enjoyed, as well as extremely reliable and professional guides and transfer services. Well done and thank you. I will most definitely rely on you again in the future!

Hotel Review
Hotel Le Negresco
Nice
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Cannes and Antibes  Private Tour
Cannes and Antibes Private Tour
France
Quality of Experience
Guides, Drivers and Staff
Transport
Monaco, Eze and La Turbie Tour Private Tour
Monaco, Eze and La Turbie Tour Private Tour
France
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lise Troulier
Lise
Lise Troulier
Local specialist in Lacenas, near Lyon, France | Replied on Jun 19, 2024

Bonjour André, Doné, Johann and Monique,

Thank you very much for your wonderful review and for taking the time to share your experience. I am thrilled to hear that your family trip to the south of France was nothing short of amazing. It's great to know that you enjoyed the accommodation and activity suggestions, as well as our reliable and professional guides and transfer services.

I'm so pleased that we could help create beautiful memories for you and your family. Thank you once again for your trust, and see you soon for more adventures!

Sincerely,
Lise.

Family trip to Turkey
Turkey | May 28 - Jun 9, 2024

A
Ali E.
Canada | Reviewed on Jun 19, 2024
My family and I had a wonderful time in Turkey thanks to the kimkim team and our local specialist, Murat. This was our second time using kimkim to book a vacation and we had a terrific experience. Our Turkey specialist, Murat, was very knowledgeable, helpful and accommodating in planning our trip. He would reply promptly to messages, which communicating back and forth very easy. He was also available via message throughout our trip for any last minute changes or questions. Our local... Read more

My family and I had a wonderful time in Turkey thanks to the kimkim team and our local specialist, Murat.

This was our second time using kimkim to book a vacation and we had a terrific experience. Our Turkey specialist, Murat, was very knowledgeable, helpful and accommodating in planning our trip. He would reply promptly to messages, which communicating back and forth very easy. He was also available via message throughout our trip for any last minute changes or questions.

Our local guides in Istanbul, Cappadocia, and Konya were also excellent. All were enthusiastic about their work, very accommodating and friendly, and made our experience much more memorable.

For anyone looking to book a trip to Turkey, I would highly recommend kimkim and Murat and his team.

Hotel Review
Raffles Istanbul
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Sightseeing Around Uçhisar and Discovering the Cappadocian Valleys
Sightseeing Around Uçhisar and Discovering the Cappadocian Valleys
Cappadocia
Quality of Experience
Guides, Drivers and Staff
Transport
Kaymaklı Underground City
Kaymaklı Underground City
Cappadocia
Quality of Experience
Guides, Drivers and Staff
Transport
Visiting Göreme Open Air Museum (UNESCO World Heritage)
Visiting Göreme Open Air Museum (UNESCO World Heritage)
Cappadocia
Quality of Experience
Guides, Drivers and Staff
Transport
Explore the historical + modern hub: Galata, Karaköy and Beyond
Explore the historical + modern hub: Galata, Karaköy and Beyond
İstanbul
Quality of Experience
Guides, Drivers and Staff
Transport
Private Boat Tour on the Bosphorus
Private Boat Tour on the Bosphorus
İstanbul
Quality of Experience
Guides, Drivers and Staff
Transport
Eminönü Heritage Tour: Explore the Historical Bazaars and Ottoman Architectural Sites of Istanbul
Eminönü Heritage Tour: Explore the Historical Bazaars and Ottoman Architectural Sites of Istanbul
İstanbul
Quality of Experience
Guides, Drivers and Staff
Transport
Discover Byzantine + Ottoman Istanbul
Discover Byzantine + Ottoman Istanbul
İstanbul
Quality of Experience
Guides, Drivers and Staff
Transport
Whirling Dervish Ceremony at Saruhan Caravansarai
Whirling Dervish Ceremony at Saruhan Caravansarai
Turkey
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Murat Ornek

We have been on many trips with Kim Kim but t...
Japan | May 29 - Jun 18, 2024

S
Stuart K.
Apopka, FL | Reviewed on Jun 19, 2024
We have been on many trips with Kim Kim but this was t disappointing. Asia highlights provided a very poor guide In Tokyo who both had no knowledge and a poor attitude. The other guides had good attitudes but also not knowledgeable except Mei at the end, who was both knowledgeable and hard working. Kate droppe the ball many times and never had good suggestions for activities, I would not recommend her or Asia highlights. Read more

We have been on many trips with Kim Kim but this was t disappointing. Asia highlights provided a very poor guide In Tokyo who both had no knowledge and a poor attitude. The other guides had good attitudes but also not knowledgeable except Mei at the end, who was both knowledgeable and hard working. Kate droppe the ball many times and never had good suggestions for activities, I would not recommend her or Asia highlights.

Activity Reviews
Harajuku
Harajuku
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Tokyo Tour by Private Vehicle and Guide
Full Day Tokyo Tour by Private Vehicle and Guide
Tokyo

It could have been a lot better with a warm knowledgeable guide who did more than just take us to places. She knew nothing, had no explanations and seemed generally unhappy.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Kate Long
Kate
Kate Long
Local specialist in Japan | Replied on Jul 04, 2024

Hi Stuart,

We are sincerely sorry that the guides did not meet the expectations that should have been required of them. We have followed up with the agency there and will work on improving the services. We know that this comes too late for you. We will also contact you personally regarding this.

Best regards,
Kate

This is a review of our trip to Turkey, May 2...
Turkey | May 25 - Jun 5, 2024

W
Walter M.
Denver, CO | Reviewed on Jun 18, 2024
This is a review of our trip to Turkey, May 24, 2024 to June 5 2024. First we would like to say that our guide for 8 days, Ms. Sebnem Altin was truly exceptional (5 stars!!). She was friendly, knowledgable, and fun to be with. We would definitely want any future travel by us to this region to involve her friendly services and expertise. There were too many high points of our trip to review them all here. We would like to focus on a couple of things: 1. Hotels: Our favorite was... Read more

This is a review of our trip to Turkey, May 24, 2024 to June 5 2024.

First we would like to say that our guide for 8 days, Ms. Sebnem Altin was truly exceptional (5 stars!!). She was friendly, knowledgable, and fun to be with. We would definitely want any future travel by us to this region to involve her friendly services and expertise.

There were too many high points of our trip to review them all here. We would like to focus on a couple of things:

1. Hotels: Our favorite was Nisanyan Hotel in Sirinje. It was pretty much perfect in atmosphere, location, and charm. It had excellent service, and good food.
Bank Hotel in Istanbul was good, it was very well located the City, and had good things to do within walking distance. It was a little bit on the "high end" for us, in terms of luxury, but still OK. One note about this Hotel (if you communicate with them) regards the in room electrical set-up (e.g., lights). They were very difficult to use.
The Hotel in Pammukale was billed as a "Spa resort". It was just a Ramada franchise, and was our least favorite. All of the "Spa" water facilities there were closed. It was full of bus loads of tourists, and had cafeteria-style food in a large common room. We would have been much better off to skip this and drive on to the Hotel Anatolia (Sebnem knew this place and took us there for lunch), and stay there (the restaurant Anatolia there was excellent).
Swissotel Bodrum : This was comfortable and nice, and the location on the sea was good. However the atmosphere was veery high end and exclusive. The restaurant in this hotel had a limited menu, and there was nothing else within walking distance. We did discover on our own a town near Bodrum, called Yalikavak. In Yalikavak there is a region called the "old city", this had a very nice atmosphere with small shops and cafes in a charming pedestrian zone. This would probably have been a better location for us.
2. As for the daily tours with Ms. Sebnem, everything was great. She was very knowledgable, helpful, friendly, and we saw and learned a great deal. If we were to change anything, (knowing what we know now), would probably leave Pamukkale out altogether. It was crowded and touristy, and the hotel was a letdown. In retrospect we would consider replacing it with Cappadocia, or possibly just visiting Hieropolis, and then going on to hotel Anatolia.

Thanks for helping us make this trip so memorable!
Best regards,
Walt and Marilyn Madsen

Hotel Reviews
Swissôtel Resort Bodrum Beach

The atmosphere is high end and very exclusive.

Authenticity & Character
Very quiet, with great ocean views.
Location
The beach setting was great, however there is nothing accessible on foot nearby.
Staff
Very courteous and helpful
Cleanliness & Comfort
Nisanyan Houses
Selçuk

Very charming location with multiple quiet, beautiful terraces. on the side of a mountain overlooking the town. The room was very nice.

Authenticity & Character
The interiors were all charming and comfortable. The food was great, and there were many quiet, leafy terraces with nice views. It had the feel of a nice older house.
Location
Lovely views over the town and valley
Staff
Great service, everyone was very considerate and friendly.
Cleanliness & Comfort
Signature Hotel & Spa
Authenticity & Character
All "spa" facilities were closed. Loud bar music we could hear from the room. Very crowded with bus tourist groups. Cafeteria style dining.
Location
Isolated. No neighborhood.
Staff
Everyone was courteous and helpful
Cleanliness & Comfort
The Bank Hotel
Istanbul

Great location in the city. Walking distance from many good shops and cafes.

Authenticity & Character
Quiet and comfortable.
Location
Close to interesting things to see on foot.
Staff
Cleanliness & Comfort
Activity Reviews
Visit to Ephesus Archaeological Museum
Visit to Ephesus Archaeological Museum
Turkey

Really good to see so much up so close.

Quality of Experience
Guides, Drivers and Staff
Transport
Our driver (Etam, sp?) was great.
Discover the ancient sites of Miletus and Didyma
Discover the ancient sites of Miletus and Didyma
Turkey

Miletus has a fantastic Roman colosseum. Didyma has spectacular huge columns.

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Tour + Lunch in Kusadasi
Guided Tour + Lunch in Kusadasi
Turkey

Kusadasi is a busy metropolis with high end euro boutique shops. The restaurant was excellent. The best fish of the whole trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Discover the ancient city of Laodikeia
Discover the ancient city of Laodikeia
Pamukkale

The site is large and very interesting. The ongoing restorations are amazing. We were lucky to be there when it was not at all crowded, so it was relaxing and felt very special.

Quality of Experience
Guides, Drivers and Staff
Sebnem Altin was great on this site, its history and character.
Transport
Pamukkale and Hierapolis
Pamukkale and Hierapolis
Pamukkale

Hierapolis was really good. It is worth strolling the ruins, and particularly the necropolis (largest in the ancient world). Pamukkale was very crowded and touristy.

Quality of Experience
Guides, Drivers and Staff
Transport
Discover Priene: A beautiful ancient Ionian town
Discover Priene: A beautiful ancient Ionian town
Turkey
Quality of Experience
Guides, Drivers and Staff
Transport
Şirince: A Guided Stroll in a beautiful Aegean Village
Şirince: A Guided Stroll in a beautiful Aegean Village
Şirince

The town is nice. The shops are pretty geared for tourists.

Quality of Experience
Guides, Drivers and Staff
Transport
Eminönü Heritage Tour: Explore the Historical Bazaars and Ottoman Architectural Sites of Istanbul
Eminönü Heritage Tour: Explore the Historical Bazaars and Ottoman Architectural Sites of Istanbul
İstanbul

Another good day with our guide. Seeing and learning so much. We are not sure if this was the day we took a side trip to the restaurant Ciya Sofrasi on the Asian side for lunch, but that was one of the more special things we did in all of Istanbul.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Boat Tour on the Bosphorus
Private Boat Tour on the Bosphorus
İstanbul

The views of the city from the water are spectacular and worth seeing.

Quality of Experience
Guides, Drivers and Staff
Transport
Discover Byzantine + Ottoman Istanbul
Discover Byzantine + Ottoman Istanbul
İstanbul

Very informative walking tour with a great guide (Sebnem Altin).

Quality of Experience
Guides, Drivers and Staff
Transport
Explore the Ancient City of Ephesus
Explore the Ancient City of Ephesus
Turkey

This site is truly impressive, just magnificent.

Quality of Experience
Guides, Drivers and Staff
Transport
Trip to beautiful Aphrodisias
Trip to beautiful Aphrodisias
Turkey

The quality of the restorations are remarkable, giving this site a remarkable feel of somehow being there when it was thriving.

Quality of Experience
Guides, Drivers and Staff
Transport
Strolling around Old City Walls, Fener + Balat
Strolling around Old City Walls, Fener + Balat
İstanbul

The neighborhoods Fener and Balat were well worth visiting. This brought home many of the more interesting aspects of life in Istanbul, seeing interesting small shops and everyday houses and buildings.

Quality of Experience
Again, our guide Ms. Senem Altin was really good, with helping get a feel for what we were seeing.
Guides, Drivers and Staff
Transport
Local specialist: Berat Ornek
Berat
Berat Ornek
Local specialist in Turkey | Replied on Jun 19, 2024

Dear Walter,
Thank you for this detailed review!
We are happy to hear you had an overall positive experience in our beautiful country.
I also noted down the remarks on the hotels and will make sure to offer better choices to future travelers. Thank you very much for choosing us and for taking the time to write this review - much appreciated. We look forward to welcoming you again in the near future.
All best regards on behalf of Trail Travel team,
Berat

Standout trip to Northwest Italy
Italy | May 16 - May 30, 2024

Patrice
Patrice P.
Hilton Head, SC | Reviewed on Jun 18, 2024
This is my second trip with kimkim in 2 years. I just recommended them to my sister who booked her first trip. That should give insight into how I feel about their services. Irene was my advisor. She planned a 14 day trip for destinations surrounding Milan that included Genoa, Camogli, Bologna, Verona and Lake Como. The only place I specifically requested was Lake Como; the others she selected for me. ALL were worthwhile & some I never would have thought of on my own. So glad I got the... Read more

This is my second trip with kimkim in 2 years. I just recommended them to my sister who booked her first trip. That should give insight into how I feel about their services.

Irene was my advisor. She planned a 14 day trip for destinations surrounding Milan that included Genoa, Camogli, Bologna, Verona and Lake Como. The only place I specifically requested was Lake Como; the others she selected for me. ALL were worthwhile & some I never would have thought of on my own. So glad I got the chance to experience them.

The time was compressed to get the itinerary in order. Irene worked quickly and efficiently and proactively communicated when it was imperative that I make a decision in order not to foreclose an opportunity. Much appreciated.

She was a good listener to my reactions to suggestions and happily modified plans based on such input. She went out of her way to ensure I had help with my overpacked luggage.

The accommodations were clean, safe & well-located with helpful staff. Standouts were Hotel Palazzo Grillo in Genoa, Sublimis Boutique Hotel in Camogli and Palace Hotel Lake Como in Como. These 3 were just gorgeous and authentic to the location.

Excursions were all to my liking: either private or small group, led by engaging and knowledgeable guides, entertaining and educational. I could not have selected better.

And the during trip travel team - always available by WhatsApp - deserve special recognition. They were always responsive, resourceful and patient.

Hotel Reviews
Sublimis Boutique Hotel Camogli - Adults Only
Camogli
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palace Hotel Lake Como
Como
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Escalus Luxury Suites Verona
Verona

Fabulous location. Amazing space in room. Just a bit sterile and lacking in charm or character.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Porta San Mamolo
Bologna

Location a bit out of the way. Staff at front desk upon arrival not particularly welcoming or informative. Room was dusty - particularly AC when turned on & vent opened.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Palazzo Grillo
Genova
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Slow Travel In Como, Brunate & Torno
Slow Travel In Como, Brunate & Torno
Lake Como

I signed up for this without properly reading what it was! Nonetheless, it turned out great. Fabia was excellent. At this point, I am in moderate fitness shape, and I found several points of relatively flat hike a bit strenuous. Had lunch at hike-in only restaurant that was charming.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local transfer in Milan
Milan
Quality of Experience
Guides, Drivers and Staff
Transport
Verona Walking Tour
Verona Walking Tour
Italy

So much more to see than I realized.

Quality of Experience
Guides, Drivers and Staff
Transport
Valpolicella Wine tour
Valpolicella Wine tour
Italy

Wonderful activity. 2 wineries were great selections and very interesting juxtaposition. Onsite guides outstanding.

Quality of Experience
Guides, Drivers and Staff
Transport
Sirmione & Lake Garda Tour from Verona
Sirmione & Lake Garda Tour from Verona
Verona
Quality of Experience
Guides, Drivers and Staff
Transport
Classic Bologna Food Tour
Classic Bologna Food Tour
Bologna

Thoughtful and highly knowledgeable guide.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Tasting Tour in Santa Margherita & Camogli
Private Tasting Tour in Santa Margherita & Camogli
Italy

My favorite guide of the trip. Would book any tour she was leading.

Quality of Experience
Guides, Drivers and Staff
Transport
Genoa Highlights Private Tour
Genoa Highlights Private Tour
Italy

Loved my guide and content of tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Irene Lappa
Irene
Irene Lappa
Local specialist in Athens, Greece | Replied on Jun 21, 2024

My dearest Patrice!

Thank you so much for the rave review and your kind words! I am so happy that you loved all the destinations you visited and the excursions you had!

I highly appreciate your detailed feedback and our team and I will take it into consideration for our future trips and travelers.

It was a great pleasure working with you, I enjoyed every minute of planning your trip and I will be happy to work together with you again for your next trip to Italy or Greece!

I wish you an amazing summer season and safe travels!
Irene

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.