Kimkim Trip Reviews

4.8
Based on 16,448 ratings
Read 16,448 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Croatia, Bosnia & Herzegovina Tour
Croatia | May 22 - May 30, 2025

M
Mary A.
San Jose, CA | Reviewed on Jun 10, 2025
Bruno was amazing in helping me plan the trip with quick responses and timely suggestions. The whole tour was quite smooth and very enjoyable. All of the hotels booked were in excellent locations - near all the major sights so it was convenient to explore on our own. Overall it was a great trip and thoroughly enjoyed our time in Croatia and Bosnia&Herzegovina. Hope to visit again someday and explore more places. Read more

Bruno was amazing in helping me plan the trip with quick responses and timely suggestions. The whole tour was quite smooth and very enjoyable. All of the hotels booked were in excellent locations - near all the major sights so it was convenient to explore on our own. Overall it was a great trip and thoroughly enjoyed our time in Croatia and Bosnia&Herzegovina. Hope to visit again someday and explore more places.

Hotel Review
Hotel Marul
Split

Hotel was centrally located and close to major areas. However the room we were given was the top most floor with slanted ceilings and so we get hitting our heads on the ceiling. Otherwise it was a nice room - quite spacious and clean.

Authenticity & Character
Location
Close to all the major areas
Staff
Very accommodating and helpful
Cleanliness & Comfort
Clean and spacious rooms
Local specialist: Bruno Martinović
Bruno
Bruno Martinović
Local specialist in Zagreb | Replied on Jun 11, 2025

Hi Mary

I'm glad to hear that you had a great time in Croatia.

Thank you very much for your feedback! I am happy to hear that I was able to fulfill your wishes and that you had a great time in Croatia.

It was a pleasure to arrange the trip for you and to meet you and your parents in Zagreb.
Hope you took some lifelong memories from Croatia, and it was a pleasure to work with you on the trip.

Hope to stay in touch!

Many regards.

Bruno

Perfect Ireland trip with kids
Ireland | May 31 - Jun 9, 2025

C
Christyna L.
Los Angeles, CA | Reviewed on Jun 10, 2025
Svetlana was amazing to work with and planned the most perfect Ireland vacation for us. We were there to celebrate my mom's retirement from teaching (40 years in education!) and we got a taste of everything! There were so many places that we never would have thought to even check out and because of Svetlana's expertise, we were able to experience them. Our daughter's (3 & 5) had the best time at the beaches. Inchydoney beach was one of their favorites. We got so lucky with a beautiful day and... Read more

Svetlana was amazing to work with and planned the most perfect Ireland vacation for us. We were there to celebrate my mom's retirement from teaching (40 years in education!) and we got a taste of everything! There were so many places that we never would have thought to even check out and because of Svetlana's expertise, we were able to experience them. Our daughter's (3 & 5) had the best time at the beaches. Inchydoney beach was one of their favorites. We got so lucky with a beautiful day and they had so much fun playing in the sand. She also booked us a visit to a Pet farm where we got to see baby goats and other animals. One of our highlights was going to see a Sheep dog and Sheering demonstration. The guide was so great with our girls and he even brought out a special baby sheep for out daughters to bottle feed, they loved it!

All of the accommodations that Svetlana booked for us were wonderful. We absolutely loved the Cahernane house, the staff there was wonderful and the breakfast was delicious. It wasn't too far from town and an easy walk to restaurants and shopping. Our other favorite was the Lodge at Ashford Castle. We loved walking the grounds and enjoying the beauty around us. The staff was very welcoming and again, the breakfast was top notch.

I can go on and on and on about how wonderful our vacation was and how beyond helpful Svetlana was before and during our trip. We were nervous to do such a big trip in a foreign country with our young daughters, but working with Svetlana made it so easy. She took care of everything and even my husband said how nice it was to have everything taken care of before we got there. We just showed up to our hotels or to our excursions with our confirmation numbers and never had a problem. It honestly made things so easy.

We are so grateful and will be talking about this trip for years to come!

Hotel Reviews
Davenport Hotel
Dublin

The area was great and walkable. The staff was friendly and the breakfast was delicious.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The rooms were very spacious. Plenty of room for all of your things
Clayton Hotel Cork City
cork

The rooms were nothing special, just a regular room. Our girls did love that they each got their own twin bed. The location was amazing with the pubs and restaurants right around the corner. Very easy to walk. The staff was nice and the breakfast was decent.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cahernane House Manor Hotel
Killarney

Absolutely loved this hotel! The rooms were gorgeous and the staff was beyond amazing and they were so friendly to our girls. The breakfast was delicious and we loved that we got to order something hot to go along with the yogurt and baked goods. Our girls loved running around on the grounds and seeing the deer that were just hanging around right by. It was an easy 20 minute walk into town.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Lodge at Ashford Castle
Cong

This hotel was simply amazing. The location is gorgeous and the staff is very welcoming and helpful. We stayed in a Junior suit that was two stories and it was the best for a family. The breakfast was one of the best we had while on our vacation in Ireland. I wish we would have known more about the hotel before our trip and would have booked an extra day just to enjoy all the the hotel has to offer.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Samuel Hotel
Dublin

It was a good hotel and a great place for a night. It was nice that the local transit had a stop right behind it which made it easy to get to and from without having to move our car. The parking for the car was a bit out of the way and took a while to get too and from. The elevators were not so convenient. You needed your room key to activate it each and every time and if you got in without using it, there were not buttons to get you to the floor you needed to go. The staff was friendly and helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Sheep Dog & Shearing
Sheep Dog & Shearing
Ireland

I can't remember his name, but the owner of the farm was so welcoming and informative. He was so great with our girls as well. They loved getting to bottle feed the baby sheep and had so much fun walking around with them in the little area we were in. The setting is absolutely beautiful as well.

Quality of Experience
Guides, Drivers and Staff
Transport
Traditional Dance, Music & Dinner
Traditional Dance, Music & Dinner
Dublin

Not sure how we got so lucky, but we were seated right up front against the stage. We were a little worried that it was going to be too late or too long for our girls, but they wanted to stay the whole time and loved watching the dancers. It was a great way to end our trip.

Quality of Experience
Food
Nothing special, but it was nice that they had a kids menu.
Guides, Drivers and Staff
Transport
Local specialist: Svetlana Frolova

Our trip to Portugal was amazing. Everything ...
Portugal | Jun 1 - Jun 8, 2025

Mikhail
Mikhail M.
Canada | Reviewed on Jun 10, 2025
Our trip to Portugal was amazing. Everything worked as a charm, except one thing, otherwise Coraima would get a 5 star review for sure. In Lisbon, the hotel was great, in the city center and close walking distance to everything. All trips booked in Lisbon were excellent. A transfer from Lisbon to Porto was very professional, Cesar contacted us ahead of time, pinpointed a pick up spot and was waiting for us there 10 min before. He stopped in Obidos and Nazare and arrived in Porto to our hotel.... Read more

Our trip to Portugal was amazing. Everything worked as a charm, except one thing, otherwise Coraima would get a 5 star review for sure. In Lisbon, the hotel was great, in the city center and close walking distance to everything. All trips booked in Lisbon were excellent. A transfer from Lisbon to Porto was very professional, Cesar contacted us ahead of time, pinpointed a pick up spot and was waiting for us there 10 min before. He stopped in Obidos and Nazare and arrived in Porto to our hotel. Now the hotel chosen by Coraima in Porto was gorgeous, but outside of city center and required 20 min ride by Uber or Taxi to any meeting point we had. Everything else that Coraima did was excellent, the location of this hotel in Porto is the only reason why she did not get the 5 star. However, she did prepare a video of how to use kimkim app, very helpful. All other tours and transfers worked perfectly. Our previous Italy trip through kimkim was better than amazing due to concierge services of Italian kimkim rep. This time we did not have this, Coraima was the point of contact and she was in kimkim office in USA (different time zone). I think the hotel issue would not be there if local Portuguese agent booked it, not USA agent from kimkim office in Colorado. I am a Canadian, booking in high US dollars only because of kimkim local contacts. I would come back to kimkim only if next time I have a local agent doing all the bookings and have a local concierge for the quick resolution in local time zone, should the issue come up.

Hotel Reviews
Lisbon Wine Hotel
Lisbon

Awesome hotel, even better location, walking distance to everywhere you want to be. Service is out of this world, custom omelet for breakfast. On the negative side, the bar is very expensive and not consistent. The same drink was 15 and next time 19 euro, where in restaurant 50 meters away was 7 euro. Also the hotel in in pedestrian only zone, so required 50-100 meters walk for a taxi pick up, drugging your luggage. Still, I would not hesitate to stay there again.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pestana Douro Riverside
Porto

This ultra modern hotel is gorgeous, has beautiful river views, pool and spa. It is perfect if you need rest and relaxation. But if you are a tourist visiting Porto for the first time, it is outside of city center, 20 min cab or uber ride and has nothing around it. You are contained to eat and drink there.

Authenticity & Character
Ultra modern
Location
It is outside of city center.
Staff
Cleanliness & Comfort
Activity Reviews
Private Pena Palace & Sintra Village Half Day Trip
Private Pena Palace & Sintra Village Half Day Trip
Lisbon

Fantastic trip, great guide. The restaurant of the main road that the guide had suggested as authentic was the most expensive meal we had in Portugal.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Food Walk
Private Food Walk
Porto

Ana was incredible, made this experience to remember.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Tuk-Tuk Experience Along the 28 Tram Route
Private Tuk-Tuk Experience Along the 28 Tram Route
Lisbon
Quality of Experience
Guides, Drivers and Staff
Transport
Private transfer from {{start_location}} to {{end_location}} with stops in Óbidos and Nazaré
Private transfer from {{start_location}} to {{end_location}} with stops in Óbidos and Nazaré
Portugal

Cesar was excellent, punctual, on time, helpful, wearing a suit and a tie. His car was clean, had water and luxurious. Only one misstep, he talked too much about his family values, making it difficult to concentrate on something else. Otherwise, flawless.

Quality of Experience
Guides, Drivers and Staff
Transport
Private City Highlights Walk
Private City Highlights Walk
Porto

I can't tell much about it as my wife was robbed at the start of this tour. Our guide Ana was amazing though, went with us to police station and otherwise gave us comfort.

Guides, Drivers and Staff
Local specialist: Coraima Yañez

KimKim crafted outstanding vacationin Morocco
Morocco | May 22 - Jun 3, 2025

B
Bob B.
Canada | Reviewed on Jun 10, 2025
Hakim was very professional, listened to suggestions and crafted a magnificent two week vacation in Morocco. Great job Read more

Hakim was very professional, listened to suggestions and crafted a magnificent two week vacation in Morocco. Great job

Hotel Reviews
Riad Kalaa 2
Rabat

Located within the medina was a great way to start the vacation. As a riad there are no outside windows but a great internal courtyard with fountain and garden

Authenticity & Character
Location
Well situated
Staff
Cleanliness & Comfort
Dar Jasmine
Chefchaouen

Great views over the blue city. Ideal watching the sun go down. This hotel is a top 168 step climb. Donot worry the porters are great

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad El Yacout
Fès

An amazing hotel just outside the media.

Authenticity & Character
A charming hotel
Location
Staff
Great friendly staff
Cleanliness & Comfort
Riad Madu Desert Camps
Merzouga

Surprisingly not my favourite

Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Perle du Dadès
Boumalne
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kenzi Basma Hotel
Casablanca

A typical city hotel, nothing special

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Ksar Ighnda
Ait Benhaddou
Authenticity & Character
Location
Great location with magnificent views
Staff
Cleanliness & Comfort
Riad Kniza
Marrakech

Just an outstanding riad

Authenticity & Character
Location
Just within the median with good access
Staff
Cleanliness & Comfort
Villa de l'Ô
Essaouira
Authenticity & Character
Location
Good location just within the medina close to the attractions
Staff
Cleanliness & Comfort
Activity Reviews
Hassan II Mosque Tour
Hassan II Mosque Tour
Morocco

Great introduction to Morocco

Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to Meknes & the Roman Ruins of Volubilis
Day Trip to Meknes & the Roman Ruins of Volubilis
Fes
Quality of Experience
Guides, Drivers and Staff
Transport
Guided 4x4 Desert Adventures in Erg Chebbi
Guided 4x4 Desert Adventures in Erg Chebbi
Morocco

An interesting tour

Quality of Experience
Guides, Drivers and Staff
Transport
Food Tour & Local Gastronomy
Food Tour & Local Gastronomy
Morocco

A great introduction to the way of life in Marrackesh

Quality of Experience
Guides, Drivers and Staff
Transport
Morning Guided Tour in Rabat
Morning Guided Tour in Rabat
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
Guided Tour in Fes
Guided Tour in Fes
Fes

The tour guide made the experience

Quality of Experience
Guides, Drivers and Staff
Transport
Morning Guided Tour in Chefchaouen
Morning Guided Tour in Chefchaouen
Morocco

This tour was OK

Quality of Experience
Guides, Drivers and Staff
Transport
Cooking Workshop & Local Food
Cooking Workshop & Local Food
Morocco

Miriam at Cafe Clock made this experience for us as we celebrated a landmark wedding anniversary

Quality of Experience
Guides, Drivers and Staff
Transport
Fes to Merzouga Sunset Camel Ride and Overnight in the Desert via Ifrane, Azrou, Midelt & Erfoud
Fes to Merzouga Sunset Camel Ride and Overnight in the Desert via Ifrane, Azrou, Midelt & Erfoud
Morocco

Always fun riding a camel in the sahara

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Merzouga to Boumalne Dades via Tinghir & Todra Gorge
Merzouga to Boumalne Dades via Tinghir & Todra Gorge
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
Afternoon Guided Tour in Essaouira
Afternoon Guided Tour in Essaouira
Essaouira

The fishing port was great to see up close

Quality of Experience
Guides, Drivers and Staff
Transport
Boumalne Dades to  Aït Benhaddou via Ouarzazate
Boumalne Dades to Aït Benhaddou via Ouarzazate
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
Travel to Casablanca via the Atlantic Coast & Portuguese Ports
Travel to Casablanca via the Atlantic Coast & Portuguese Ports
Morocco

The driver took the inland route

Quality of Experience
Guides, Drivers and Staff
Transport
Aït Benhaddou to Marrakech via Tizi n'Tichka Pass & the High Atlas Mountains
Aït Benhaddou to Marrakech via Tizi n'Tichka Pass & the High Atlas Mountains
Morocco

A fascinating drive

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Tour in Marrakech
Guided Tour in Marrakech
Marrakesh

An incredible place

Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Hike in Imlil Village, Return to Marrakech
Full-Day Hike in Imlil Village, Return to Marrakech
Morocco

A great way to get out and experience totally different scenery. A great family host for lunch

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Transfer to Essaouira & Argan Oil Tour
Transfer to Essaouira & Argan Oil Tour
Morocco

A pleasant drive and stopping at the womens cooperative that explained how argan oil was interesting

Quality of Experience
Guides, Drivers and Staff
Transport
Traditional Hammam & Massage
Traditional Hammam & Massage
Morocco

Great experience the scrub certain loosens some dead skin.

Quality of Experience
Guides, Drivers and Staff
Transport
Morning Guided Tour in Casablanca
Morning Guided Tour in Casablanca
Morocco

A great way to finish the vacation

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Hakim ALIBOUCHE
Hakim
Hakim ALIBOUCHE
Local specialist in Agadir | Replied on Jun 12, 2025

Salam Bob,

Thank you so much for your kind words!

It was a pleasure planning your Morocco trip, and I'm thrilled to hear you enjoyed it. I appreciate all your invaluable comments on each service, from the accommodations, guided tours, to the activities.

Wishing you many more fantastic adventures and looking forward to working again soon with you, Bob!

Best,
Hakim

Our French family vacation.
France | May 22 - May 30, 2025

M
Mallory S.
Kansas City, MO | Reviewed on Jun 10, 2025
This was our first time using a planning service like this, and it will not be our last. The process was so smooth, the hotels were wonderfully picked, and the guides were amazing. Everything about this was perfect and simple. Lise directed us to unique locations that we would not have chosen otherwise. I honestly cannot imagine a better trip! Read more

This was our first time using a planning service like this, and it will not be our last. The process was so smooth, the hotels were wonderfully picked, and the guides were amazing. Everything about this was perfect and simple. Lise directed us to unique locations that we would not have chosen otherwise. I honestly cannot imagine a better trip!

Hotel Reviews
Hôtel Le Tourville Paris
Paris

Great location! The family room gave everyone some space and the view of the Eiffel Tower from the bathroom was a surprising bonus!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Le Pélican
Annecy

A perfect location in Annecy. The pool and the restaurant were a great addition.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Chalet Hotel le Prieuré
CHAMONIX MONT BLANC

Great location and beautiful views

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Louvre Museum Private Tour
Louvre Museum Private Tour
Paris

We all agree that this was our most favorite tour that we took. Emmanella was absolutely fantastic and kept our kids engaged for the whole tour. She gave us all the details we needed without spending too much time in each room. We all learned so much and still talk about her often. Could not recommend her more!

Quality of Experience
Guides, Drivers and Staff
Farm visit
Farm visit
Annecy

This was another favorite of ours. The location was absolutely gorgeous and learning about the cheese process was so fun. Getting to taste the cheese and drink the local wine at the end of the tour was an added bonus.

Quality of Experience
Guides, Drivers and Staff
Transport
lol
Enchanting Lake Annecy Private Boat Tour
Enchanting Lake Annecy Private Boat Tour
Annecy

We loved this day and loved being out on the water. It was the perfect way to spend the afternoon. We brought a bottle of wine as we cruised around the gorgeous lake and even jumped in.

Quality of Experience
Guides, Drivers and Staff
Exclusive Day in Chamonix - Mer de Glace
Exclusive Day in Chamonix - Mer de Glace
France

This was another great day. The train was fun and offered amazing views in the mountains without having to climb them. Our guide was wonderful and went above and beyond to make sure we were happy. The glacier was closed for the month of May, but still so happy that we went up and got into the mountains. Our lunch in town was one of our favorites of the whole trip.

Quality of Experience
Food
Guides, Drivers and Staff
Local specialist: Lise Troulier

Best Trip Ever - Hands Down!
Iceland | May 24 - Jun 3, 2025

Rick
Rick Y.
Chicago, IL | Reviewed on Jun 10, 2025
Our family trip to Iceland was the best family vacation we have ever experienced and I give kimkim all of the credit for making it happen smoothly. I can't thank Noga (our local specialist), enough for her skillful, end-to-end planning that allowed us connect all of the dots on a 10-day itinerary that included six hotels, pre-reserved daily activities (i.e., Kayaking, Rafting, Horseback Riding, Whale Watching, etc.) and included self-guided experiences aligned with our family... Read more

Our family trip to Iceland was the best family vacation we have ever experienced and I give kimkim all of the credit for making it happen smoothly. I can't thank Noga (our local specialist), enough for her skillful, end-to-end planning that allowed us connect all of the dots on a 10-day itinerary that included six hotels, pre-reserved daily activities (i.e., Kayaking, Rafting, Horseback Riding, Whale Watching, etc.) and included self-guided experiences aligned with our family interests.

Logistics couldn't have been better. We circled Iceland on the "Ring Road" with extended stays in locations that allowed us to see what we wanted to see (and do). We knew we wanted to be outside as much as possible to see the incredible, natural wonders Iceland serves up around each turn. The hotels and outfitters kimkim chose to facilitate our accommodations and adventures were superb. Everyone was friendly, insightful and you could see they enjoyed being in the business they were in, whether it was hospitality or adventure guides. Usually, I am the master planner on our family trips, but Noga was excellent in conducting high-level planning to capture wishes and expectations, price range, allocation of time, and then detailed planning took place. This part of the process was extremely informative, completely collaborative, and left me in the driver's seat to make final decisions. Kimkim did all of the planning legwork that is essential in planning a successful vacation experience, particularly in a country I knew nothin about. The ROI (return on investment) with kimkim was extremely high for me. You can measure that in the satisfaction of of everyone participating in the trip, which for me was my family. My reputation as being awesome Dad is still intact.

Because of Noga and the kimkim team (Carina for sure), I intend to use kimkim again on a future international trip we are considering.

Hotel Reviews
The Greenhouse Hotel
Hveragerdi

Wonderful in-town setting that was clean, cozy and comfortable. We arrived to late too sample dinner but the breakfast buffet the next day was excellent, and the staff were very friendly and accommodating. We only stayed one night. We felt this was one of the better hotels on our 10-day trip, and would stay here again.

Authenticity & Character
Open atmosphere in the main common areas. Not commercial or gaudy. Exuded one-of-a kind identity versus being institutional.
Location
We arrived relatively late in the day given all of the activities and sights we experienced earlier. Location kept us on our primary route and was a great first stay. We were given a warm, friendly greeting by the reception,
Staff
They seemed really glad to see us and everyone was able to converse in English which was greatly appreciated.
Cleanliness & Comfort
Hótel Jökulsárlón - Glacier Lagoon Hotel
Hofn

A great, secluded location near the coast and right off the Ring Road that provided contemporary charm and elegance. While we were unable to take advantage of internal services such as hot tub, pool, and sauna due to our time constraints, it was clear guests were enjoying all of them. Dinners were elegantly prepared and catered to a broad set of tastes and preferences. We were able to save time by having a breakfast to go option that allowed us to select various food items and take in the car. Views of the glacier outside our hotel room were fantastic. Hotel exuded more upscale in terms of services and furnishings. Would definitely revisit again.

Authenticity & Character
Seclusion and elegance.
Location
Isolated yet easy to reach. Setting retained a sense of wilderness versus town-like. If you plan to spend several days in an Iceland Hotel this is the one to choose. Well positioned to see sights and do things.
Staff
There was a waiter we had for dinner who was from Spain and I believe his name was Antonio. He was quite friendly, humorous and helpful.
Cleanliness & Comfort
Berjaya Hotel Mývatn
Mývatn

Arrived late, missed dinner and nothing was available in town. That situation was on us, but points out there are, at times, few options to eat when travelling the Ring Road. We intentionally prioritized seeing the country and taking advantage of extended daylight. Seemed a little harder to move our luggage in and out of the hotel. Room was warm, but it did have a mobile fan. Windows could open but there were no screens and some flies were beginning to hatch outside so we just used the fan. Not crazy about the overall location, however we did find a wonderful homemade, farm fresh, ice-cream parlor in the area and "Daddy's Pizza" was great for a lunch.

Authenticity & Character
Staff
Staff were professional and adequate, but not necessarily engaging and friendly.
Cleanliness & Comfort
Fosshotel Husavik
Husavik

We loved the town of Husavik and the Fosshotel Husavik was well situated to enable exploration of the harbor, surrounding restaurants and shopping. Staff were helpful and accommodating.

Authenticity & Character
Roomy, Spacious, Pleasant
Location
Exactly where we wanted to be. Our priority was proximity to the harbor and Geo Sea Hot Springs. Nestled right behind a beautiful church.
Staff
Cleanliness & Comfort
Hotel Búdir
Búðir

Stayed two nights, incredible location with views of the surrounding mountains and ocean lagoon. Staff were very friendly and helpful. Service was excellent.

Authenticity & Character
Hotel has a one-of-a-kind charm that makes you feel welcome and at home. Loved the common areas and views out back. Rooms were well apportioned.
Location
Remote location nestled within Icelandic splendor. Only building nearby was the historic "Black Church", which also featured hikes to the coast.
Staff
One of the key attributes of the staff, and this was true in a few of the hotels we visited, is they (like us) are from another country and are here because they want to be. I found that to be super important in the delivery of the service. They are excited about Iceland as we are. That isn't to say native Icelanders aren't excited about their country because they are as well.
Cleanliness & Comfort
Eyja Guldsmeden Hotel
Reykjavik

Our last night in Iceland we stayed at this hotel and didn't have a lot of exposure to internal services. First impressions ... the reception area is cramped (right next to dining), the access to elevators was somewhat impeded with construction / barrier. We did not eat dinner or breakfast here.

Authenticity & Character
Nothing really stood out or differentiated the hotel itself. Was a bit more institutional given it is in Iceland's largest city versus the smaller rural location that we mostly visited on out trip.
Location
While we walked to the Hallgrimskirkja church, the Loki Cafe, and the Rainbow Street (about 15-20 minutes away) the immediate location was not necessarily scenic or historic. We were fine with just having a good hotel to sleep in.
Staff
Cleanliness & Comfort
Activity Reviews
Horse Riding on Black Sand Beach
Horse Riding on Black Sand Beach
Iceland

We loved the team of guides at the Black Sand Beach. The horse ride was a good way to see the beach and surrounding area. Everything was executed well. Icelandic horses have a charm all their own.

Quality of Experience
Guides, Drivers and Staff
Glacier Ice Cave Experience
Glacier Ice Cave Experience
Iceland

Overall an entertaining and informative tour into an ice cave contained in the 2nd largest glacier in Iceland, something we had never done before. The previous year we visited glaciers in Canada, but this was a more hands-on exposure through both lava fields and glacial structures. Had hoped for more individual cave rooms than what we saw, but that is a function of mother nature versus the outfitter.

Quality of Experience
The trek revealed a great deal about Iceland's volcanic origins and dynamic glacial interaction ... glacial melt, cave formation, etc.
Guides, Drivers and Staff
Boris was outstanding. His expertise, familiarity with the area, knowledge transfer, and sense of humor kept everyone engaged.
Transport
Learned a great deal during the ride to the glacier about how they made the initial roads and the surrounding geology.
Goðafoss Waterfall
Goðafoss Waterfall
Iceland

There are so many waterfalls in Iceland that you lose count. You will see high volume, forceful displays of hydraulics that will amaze anyone, as well as small, poetic wisps of water cascading down a huge cliff. That being said, Godafoss was our favorite as a beautiful, quintessential waterfall that could easily be our trip icon.

Quality of Experience
Godafoss is nestled within a picturesque landscape that looks like pure Icelandic countryside. Aesthetically beautiful. Great picture taking.
Jökulsárlón Glacier Lagoon Kayaking Excursion
Jökulsárlón Glacier Lagoon Kayaking Excursion
Iceland

Great kayaking is all about what you are doing and where you are doing it. It doesn't get any better than kayaking a glacial, iceberg-laded lagoon. Equipment was superb.

Quality of Experience
Never did this before. Location is right next to the Diamond Beach. You can spend a fair amount of time just touring on foot.
Guides, Drivers and Staff
Everything and everyone was top notch.
Stuðlagil Canyon
Stuðlagil Canyon
Iceland

Just amazing!

Whale Watching RIB Boat
Whale Watching RIB Boat
Iceland

Another one of those "we've never done this before" experiences that Iceland seems to deliver all over the island. Can't say enough about how much we anticipated this particular activity. My daughter just graduated in zoology and wishes to become a marine biologist. This was partly her idea and I have to say it exceeded everyone's expectations. You can't make whales magically appear, but we saw plenty of humpbacks.

Quality of Experience
Rib Boats are smaller, faster, and hold fewer people. I think this is the way to go versus larger, slower whale watching boats,
Guides, Drivers and Staff
Completely professional, friendly, highly skilled and entertaining.
Transport
Maximizes ability to quickly seize an opportunity and get you closer to the action.
GeoSea Geothermal Sea Baths Experience
GeoSea Geothermal Sea Baths Experience
Iceland

I'm personally not a big fan of spas or bathing with strangers but my wife and daughter enjoyed it. As far as Icelandic spas go I think this one is a little more scenic (oceanic views) and private (fewer people) versus the gigantic Blue Lagoon.

Quality of Experience
Seemed a bit more upscale and I could see how people who enjoy this type of activity for relaxation and/or socialization would really enjoy it.
Explore Reykjavík
Explore Reykjavík
Reykjavík

We opted for more time touring of the country versus seeing Reykyavik. I personaly would have like to have taken more time to see the city. The day we were visiting Reykavik was quite cold and windy as a gale had swept into the area. We walked to the old town section from our hotel and it was a lot of fun. There is really no crime to speak of so we felt completely safe. We walked to Hallgrimskirkja and enjoyed the Loki Cafe (lamb soup was fantastic), which was right next door. The girls wanted to see the Rainbow street and did some shopping. This is a nice, historic section of town. Had dinner in a ramen restaurant and were not overjoyed.

Quality of Experience
West Glacial River Family Rafting
West Glacial River Family Rafting
Iceland

I can't say enough about this activity as well. It was the perfect length of time (~ 3 hours) and the rivers cuts through wonderful canyon-like landscape. Mostly class 2 and class 3 rapids. Plan on getting wet, but not getting dunked. Gear was fantastic and the guides are great ... very safety conscious.

Quality of Experience
Guides, Drivers and Staff
A top notch team that takes care of everyone and everything.
Transport
Cliff Walk from Arnarstapi to Hellnar
Cliff Walk from Arnarstapi to Hellnar
Snæfellsnes Peninsula

Not bad but the hike was a little more demanding than what you would expect in a shoreline hike.

Quality of Experience
Kirkjufellsfoss
Kirkjufellsfoss
Snæfellsnes Peninsula

This was a must see and the photo you see in brochures is the real deal.

Quality of Experience
My daughter wanted to check this out because it was featured on Game of Thrones. Glad we did.
Local specialist: Noga Heyman
Noga
Noga Heyman
Local specialist in Kimkim HQ | Replied on Jun 12, 2025

Thank you so much for the wonderful review, Rick! It was a true pleasure working with you and your family to craft such a memorable adventure. I'm thrilled to hear you enjoyed your itinerary and all the exciting activities along the way. I’d love to help you plan your next journey whenever you're ready to return to the land of fire and ice!

Outstanding Experience in Peru.
Peru | May 23 - Jun 6, 2025

Alpa
Alpa M.
United Kingdom | Reviewed on Jun 10, 2025
Our trip to Peru was absolutely outstanding—we loved every moment of it! The itinerary was thoughtfully planned, allowing us to experience the rich culture, stunning landscapes, and historical wonders the country has to offer. One of the highlights of the trip was the incredible tour guides at each location. They were not only friendly and welcoming but also extremely knowledgeable and passionate about sharing their insights. Their expertise truly enriched our experience and helped us... Read more

Our trip to Peru was absolutely outstanding—we loved every moment of it! The itinerary was thoughtfully planned, allowing us to experience the rich culture, stunning landscapes, and historical wonders the country has to offer.

One of the highlights of the trip was the incredible tour guides at each location. They were not only friendly and welcoming but also extremely knowledgeable and passionate about sharing their insights. Their expertise truly enriched our experience and helped us connect more deeply with each destination.

If there’s one suggestion I would make, it’s regarding the accommodation. While the 5-star hotels were certainly luxurious, the nature of the trip was so full-on that we barely spent any time at the hotels—essentially just to sleep and go. In this context, more modest accommodations could have been more practical and cost-effective, without compromising the overall experience.

Overall, it was an unforgettable journey, and we highly recommend this tour to anyone wanting to explore the best of Peru.

Hotel Reviews
Pullman Lima Miraflores
Miraflores, Lima

Perfect location, loved the rooftop bar. Good room size.

Authenticity & Character
Location
Perfect location
Staff
Everyone were friendly
Cleanliness & Comfort
Casa Andina Premium Arequipa
Arequipa

Loved this hotel, the ambiance was amazing.

Authenticity & Character
The hotel structure was awesome.
Location
Perfect location
Staff
Everyone we’re friendly
Cleanliness & Comfort
Very clean.
Colca Lodge
Yanque

Loved this hotel, I wish we had an extra night stay here.

Authenticity & Character
Loved the natural hot springs, highlight of the hotel.
Location
Riverside location, breathtaking views.
Staff
Friendly staff
Cleanliness & Comfort
GHL Hotel Lago Titicaca Puno
Lago Titicaca, Puno

Hotel looks tired and need of renovation. Rooms were spacious. The view from the room is awesome.

Authenticity & Character
It looks very run down, can do with renovation.
Location
Perfect location
Staff
Very friendly staff
Cleanliness & Comfort
SkyLodge
Urubamba

Amazing, amazing, amazing. Loved every bit of our stay here. Unique and adventurous experience. The pods were clean and not as cold as I thought they would be. The hot tubs had the best views and were very clean. The climb to the pods was exhilarating thrilling and the views were spectacular. Best breakfast and dinner made by the friendly staff. The Zip line experience was out of this world, the best ever. Everything about Starlodge was awesome can’t fault anything. All the staff were amazing.

Authenticity & Character
Everything about Star lodge, the pods, the climb, the hot tub, the zip line and the staff who make you feel safe.
Location
Best location
Staff
Friendly and helpful.
Cleanliness & Comfort
Try very clean.
Tambo del Inka Luxury Collection Resort & Spa
Urubamba

We loved the hotel from the first step we took inside. Unfortunately, we arrived very late and left very early so did not get to experience the hotel, which was a big shame.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa del Sol
Machu Picchu

Beautiful riverside hotel.

Authenticity & Character
Boutique hotel, Nicky located. Can’t fault.
Location
Perfect located.
Staff
Very friendly.
Cleanliness & Comfort
Well maintained, clean hotel.
Activity Reviews
Shared Interactive City & Gourmet Lima Food Tour (AM)
Shared Interactive City & Gourmet Lima Food Tour (AM)
Lima

Sue the guide was amazing, very knowledgeable. Highly recommend this food tour, good quality of food including Pisco sours, Ceviche and other Peruvian food.

Quality of Experience
Value for money.
Guides, Drivers and Staff
Amazing, very friendly and knowledgeable
Transport
Very good.
Private Walking Traditional Arequipa Food & Santa Catalina Monastery
Private Walking Traditional Arequipa Food & Santa Catalina Monastery
Arequipa

Compared to our Lima food tour, this was an okay experience. I didn't feel like the food tour quite lived up to my expectations.

Quality of Experience
Food
Not value for money, not entirely satisfied.
Guides, Drivers and Staff
Both the driver and the guide were amazing.
Transport
Good
Private 02-Days Colca Canyon Tour to Puno 1/2: Quarry & Ancient Paintings
Private 02-Days Colca Canyon Tour to Puno 1/2: Quarry & Ancient Paintings
Peru

Beautiful experience, stunning landscape. Saw loads of Alpaca and Llamas, very scenic route.

Quality of Experience
Food
Had breakout the hotel.
Guides, Drivers and Staff
The guild was very knowledgeable.
Transport
Very good
Private tour to Llachon & The Uros by boat
Private tour to Llachon & The Uros by boat
Puno

Unique cultural and natural experience. Enjoyed our hike and lunch. Uros the floating island was amazing, very interesting to know how the Uros people live.

Quality of Experience
Stunning views of the lake and surrounding landscape.
Food
Lunch was amazing, again accommodated for vegetarians.
Guides, Drivers and Staff
Miguel was awesome, very friendly.
Transport
Amazing
Titicaca Train from {{start_location}} to {{end_location}}
Titicaca Train from {{start_location}} to {{end_location}}
Peru

Loved it! Very scenic breathtaking views. Comfortable and luxurious experience. The entertainment was awesome, we danced to live music and had loads of fun. Food was also good.

Quality of Experience
Overall experience, service, comfort, people and entertainment.
Food
Very nice again accommodated vegetarian.
Guides, Drivers and Staff
Try friendly.
Transport
We did not even realise where the 10 hours went.
Private tour to Awanakancha, Pisac Sites & Market: Hacienda Lunch
Private tour to Awanakancha, Pisac Sites & Market: Hacienda Lunch
Peru

Sacred Valley had stunning scenery. Picturesque valley.

Quality of Experience
Guides, Drivers and Staff
Transport
Sky Lodge overnight 1/2
Sky Lodge overnight 1/2
Sacred Valley

Stayed at Star Lodge not Skylodge. Unique experience, highly recommend.

Quality of Experience
Highlight of our holiday, incredible experience.
Guides, Drivers and Staff
Brilliant staff.
Transport
Shared Pachamanca Lunch Farm Tour
Shared Pachamanca Lunch Farm Tour
Sacred Valley

Nice to watch te Pachamanca cooking, the food was delicious. Very interesting to see how they separated the vegetarian food. Beautiful place.

Quality of Experience
The atmosphere was lovely, nice food.
Food
Delicious and catered for vegetarian
Guides, Drivers and Staff
Transport
Shared Short Inca Trail Trek 1/2
Shared Short Inca Trail Trek 1/2
Peru

We did the 2 day trek, 7hr hike. It was challenging but definitely achievable. Our tour guide claudio was amazing, very helpful and supportive. Once you reached the sun gate you get this feeling of accomplishment and the view is just out of this world. Truly a magical experience.

Quality of Experience
Magical experience, truly breathtaking.
Guides, Drivers and Staff
Claudio, was the best, very patient and supportive
Transport
Shared Short Inca Trail trek 2/2: Machu Picchu SV Htl
Shared Short Inca Trail trek 2/2: Machu Picchu SV Htl
Peru

We arrived Machu Pichu at sunrise, magical experience. We had to wait 45 minutes for the sunrise but it was definitely worth the wait. Being at Machu Pichu was an awe feeling. Such a calm place, one of the best new wonders of the world.

Quality of Experience
Magical, felt so good being there. Truly a “awe” moment.
Guides, Drivers and Staff
Claudio was the best guide.
Transport
Private 02-Days Colca Canyon Tour to Puno 2/2
Private 02-Days Colca Canyon Tour to Puno 2/2
Peru

Watching the Condors fly was amazing, the whole experience was incredible. Very scenic route. Had a fantastic day.

Quality of Experience
Guides, Drivers and Staff
Very good, friendly and knowledgeable.
Transport
We had a flat tyre on route, the guys helped the driver the wheel, he was very grateful. Very nice driver.
Skylodge Overnight 2/2
Skylodge Overnight 2/2
Sacred Valley

Scared valley via Ferrata, best experience ever. The hike was amazing, the breathtaking views and it felt safe with the guides.

Quality of Experience
We did 5 zip lines, best experience ever. Highly recommend. It was out of this world.
Guides, Drivers and Staff
Brilliant staff, felt safe doing the hike up and the zip lines.
Transport
Local specialist: Liz Karen L. Jihuallanca
Liz Karen
Liz Karen L. Jihuallanca
Local specialist in Cusco | Replied on Jun 14, 2025

Hi Alpa,
Thank you so much for your thoughtful feedback! We're thrilled you had such a memorable experience and that our guides helped make it even more special. We truly appreciate your suggestion regarding the accommodations—it's valuable insight for future planning. We're grateful for your recommendation!
Kindly,
Liz.

An amazing trip to Portugal!.
Portugal | Jun 1 - Jun 9, 2025

Pam
Pam B.
North Plainfield, NJ | Reviewed on Jun 10, 2025
The trip included all the stops we were hoping for. Every guide Bernardo, Nuno and Joao was fantastic. The drivers were fabulous as well. As we expressed specific interests the guides adapted where they could to allow us those additional experiences and also giving recommendations for our free day and other things to try
Overall a fabulous trip and everyone was beyond expectations
Read more

The trip included all the stops we were hoping for. Every guide Bernardo, Nuno and Joao was fantastic. The drivers were fabulous as well. As we expressed specific interests the guides adapted where they could to allow us those additional experiences and also giving recommendations for our free day and other things to try
Overall a fabulous trip and everyone was beyond expectations

Hotel Review
Montebelo Mosteiro de Alcobaça Historic Hotel
Alcobaça

Staying at the Montebelo Mosteiro de Alcobaça Historic Hotel was such a unique experience. Everyone loved the charm of the old monastery, and it definitely stood out as a highlight. It exceeded our expectations in every way. The other accommodations were also more than adequate, clean, and friendly, meeting the diverse needs and financial abilities of our group perfectly.

Activity Reviews
Discover Lisbon’s Historic Center – 8-Hour Guided Walking Tour
Discover Lisbon’s Historic Center – 8-Hour Guided Walking Tour
Lisbon

Attempting an eight-hour guided walking tour in Lisbon's Historic Center can sound daunting, but our guide made it incredibly engaging. He was flexible with the group's needs, allowing for breaks and personal exploration, like when one of our members wanted to venture up a tower. It truly felt tailored to us, enriching our experience immensely.

Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service
Portugal

Our trip through the Douro Valley with a private driver was an unforgettable experience. The vineyard lunch was beyond spectacular, and even though we fell behind schedule, the accommodating staff and our gracious driver ensured it was stress-free. Missing the wine tasting would have been a shame, but everything worked out beautifully.

Local specialist: João Branco
João
João Branco
Local specialist in Lisbon | Replied on Jun 11, 2025

Hi Pam,

Thank you so much for your kind message. I’m thrilled to hear that the trip included all the stops you were hoping for and that Bernardo, Nuno, and João made such a great impression. We’re also glad to know the drivers and guides contributed positively to your experience.

Most of all, I’m so happy to hear it was a fabulous trip overall and that everything exceeded your expectations.

Wishing you many more wonderful travels ahead and we’d love to welcome you back to Portugal anytime.

Your friend in Portugal - João

Family Trip to Paris, Provence and Friench Riviera
France | May 29 - Jun 8, 2025

Vinodhshankar
Vinodhshankar B.
India | Reviewed on Jun 10, 2025
Had a wonderful trip to France. Sebastian, was highly responsive and flexible to our needs and requests. Thank you Sebastian. Top highlights of our tour: (1) Private Bour tour at Marseille visiting Frioul archipelago
(2) Cycling through Cezanne's route at Aix-En-Provence
(3) Visiting 6+ villages (Luberon and Riviera) experiencing so many aspects of French cuisine and culture
(4) Visit to Eze, Monaco and Montecarlo
(5) Paris Cycling and Guided tour to Montmarte
Read more

Had a wonderful trip to France. Sebastian, was highly responsive and flexible to our needs and requests. Thank you Sebastian.

Top highlights of our tour:

(1) Private Bour tour at Marseille visiting Frioul archipelago
(2) Cycling through Cezanne's route at Aix-En-Provence
(3) Visiting 6+ villages (Luberon and Riviera) experiencing so many aspects of French cuisine and culture
(4) Visit to Eze, Monaco and Montecarlo
(5) Paris Cycling and Guided tour to Montmarte

Activity Reviews
Electric Bike tour of Paris' Hidden Gems - Small-group
Electric Bike tour of Paris' Hidden Gems - Small-group
Paris

Great trip. Pierre was an awesome guide. Enjoyed so many aspects of Paris.

Quality of Experience
Learning about history
Guides, Drivers and Staff
Gourmet & Historic walking tour of Marseille
Gourmet & Historic walking tour of Marseille
Marseille

OK tour learning about Marseille history

Quality of Experience
Visit to soap factory was not there.
Guides, Drivers and Staff
Nice person
Guided Family Tour of Montmartre
Guided Family Tour of Montmartre
Paris

Great trip. Julien was an awesome guide.

Quality of Experience
Avoided crowds
Guides, Drivers and Staff
Skip-the-line: louvre museum greatest masterpieces private guided tour
Skip-the-line: louvre museum greatest masterpieces private guided tour
Paris

This was not a private tour. It was a group tour. We were delayed by 10-15 mins due to a bus route issue. Tried calling agency but they did not pick up the call. The lady at the agency was very rude. She refused to accommodate us in any way. Refused to give guides number. Also said ticket may not work but thankfully it worked. This was a big disappointment.

Quality of Experience
Grace period when delays happen
Guides, Drivers and Staff
Private gourmet pastries & chocolate tour in Saint Germain
Private gourmet pastries & chocolate tour in Saint Germain
Paris

Final tour was different from St Germain due to food allergy related. Nice tour but details in the tour were not as interesting. Guide was very passionate and very nice.

Quality of Experience
Guides, Drivers and Staff
Passionate guide. Very flexible. Stayed back over time to see of us in our cab.
Private Boat Cruise in the Calanques National Park
Private Boat Cruise in the Calanques National Park
Marseille

Top highlights. Amazing experience. Clemence was the best guide of our trip

Quality of Experience
Archipelago, swimming in the ocean, spotting fish, speed boating
Guides, Drivers and Staff
Clemence is queen of the season. One of the best in the business.
Transport
Paris: Illuminations Seine River Cruise
Paris: Illuminations Seine River Cruise
Paris

Wonderful experience

Quality of Experience
Guides, Drivers and Staff
Transport
May be a boat with some AC :)
E-Bike Tour Along Cezanne's Route
E-Bike Tour Along Cezanne's Route
Aix-en-Provence

One of the best highlights of trip. Amazing guide and amazing experience.

Quality of Experience
Cezanne's route is magical
Guides, Drivers and Staff
Transport
One of the cycles - electric motor did not work
Luberon Markets and Villages small-group guided tour
Luberon Markets and Villages small-group guided tour
Aix-en-Provence

Great experience visiting 3 villages

Quality of Experience
Guides, Drivers and Staff
Transport
HD - Monaco, Monte Carlo & Eze private guided tour
HD - Monaco, Monte Carlo & Eze private guided tour
France

Another top highlight of our trip

Quality of Experience
Coast view, Perfume factory, Monaco walk
Guides, Drivers and Staff
High energy, positive vibe and very social. Guide was flexible to start 30 mins later.
Transport
I think vehicle did not have AC at the rear. But guide did everything he could to make us comfortable.
Cultural tour of Antibes | Grasse & Gourdon | Saint-Paul de Vence
Cultural tour of Antibes | Grasse & Gourdon | Saint-Paul de Vence
France

Gourdon and St Paul Du Vence are awesome.

Quality of Experience
Gourdon and St Paul Du Vence
Guides, Drivers and Staff
Very flexible guide. Accommodated request for a 30 min delayed start.
Transport
Very comfortable van
Local specialist: Sebastian Prino
Sebastian
Sebastian Prino
Local specialist in Marseille | Replied on Jun 11, 2025
Hi Vinodh, Thank you so much for your kind words — it truly means a lot! I'm so glad to hear you had a wonderful trip and that you enjoyed such a rich variety of experiences across France. 🙏 Your highlights list made me smile — from the boat tour around the Frioul islands to cycling Cezanne’s route and discovering the charm of our villages, it sounds like you embraced every moment! It was a real pleasure helping to craft this journey with you. If you ever feel like exploring more of France... Read more

Hi Vinodh,

Thank you so much for your kind words — it truly means a lot! I'm so glad to hear you had a wonderful trip and that you enjoyed such a rich variety of experiences across France. 🙏

Your highlights list made me smile — from the boat tour around the Frioul islands to cycling Cezanne’s route and discovering the charm of our villages, it sounds like you embraced every moment!

It was a real pleasure helping to craft this journey with you. If you ever feel like exploring more of France (or coming back for seconds!), I’d be thrilled to help again.

Wishing you all the best and safe travels until next time!

Warm regards,
Sebastian

Different guides, different perspectives
Turkey | May 25 - Jun 8, 2025

Susan
Susan G.
Denver, CO | Reviewed on Jun 10, 2025
The two weeks I just spent in Turkey was immersive in the country’s rich history and culture as well as its modern day life. Berat provided an excellent itinerary that exposed me to some of the best Turkey has to offer. She booked us into boutique hotels, many of which had a rich history of its own, and the service and locations of each one was exceptional . At several, we were the only American guests, which was refreshing. As for our guides, my friend and I were lucky enough to... Read more

The two weeks I just spent in Turkey was immersive in the country’s rich history and culture as well as its modern day life. Berat provided an excellent itinerary that exposed me to some of the best Turkey has to offer. She booked us into boutique hotels, many of which had a rich history of its own, and the service and locations of each one was exceptional . At several, we were the only American guests, which was refreshing. As for our guides, my friend and I were lucky enough to have 3 diverse yet terrific guides. In Istanbul and Cappadocia we were beyond lucky to have Volkan Akoluk as our guide. He shared his passion for and knowledge of his country’s history and culture in a way that was more like telling us a story than merely reciting facts. He never rushed us through any site and was very astute to when we needed a break or a cup of coffee or tea or ice cream. It was more like walking with a good friend and not a tour guide. Alp was more stoic and reserved but always had his hand out to help maneuver a climb up or big step down when climbing to see the ancient fires and walking among the ruins of Myra.. He did at times tell us more history than one can absorb in a day or two. Ozan, on the other hand, was so excited about each day and each site we visited that it was hard not to be excited as well. He was like a kid seeing the sites for the first time, be it Ephesus or the blue pools in travertine of Heliapolis, and his enthusiasm was contagious making the heat, crowds and humidity bearable. He too shows such passion for his host country. Seeing Turkey through the eyes of 3 different guides with 3 distinct personalties and approaches, and the people we met through them, made this trip overall one of my best travel experiences.

Hotel Review
Gül Konaklari Sinasos (Rose Mansions Sinasos)
Nevsehir

This was a lovely hotel located in a small village, a bit remote from the hubbub of Cappedocia. It had lovely grounds and the rooms were clean, spacious. However, my one complaint is that having arrived in the dark there was no light on in the room nor was I escorted into my room nor advised there was a platform once you step into the room. Thus, I fell into the room while trying to find a light switch. Having just had hip replacement surgery several months prior, this could have ended badly. Luckily, only my ego got bruised.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Explore the Basilica Cistern
Explore the Basilica Cistern
İstanbul

Incredibly fascinating the engineering involved to create this water system. Beautiful art installed as well which creates a juxtaposition between history and modern times.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Berat Ornek
Berat
Berat Ornek
Local specialist in Turkey | Replied on Jun 10, 2025

Dear Susan,

Thanks so much for this great review!
It was a joy to host you and we are glad to hear you had a nice time in Turkey.
We appreciate your detailed comments on our great guides, we try our very best to offer a diverse group of excellent guides for a rich perspective in Turkey!
Kind regards,
Berat

An Unforgettable Family Adventure in Morocco ...
Morocco | May 24 - Jun 2, 2025

gerson
gerson p.
Dallas, TX | Reviewed on Jun 10, 2025
An Unforgettable Family Adventure in Morocco with Original Travels We spent 12 unforgettable days exploring Morocco as a family of four (two adults and two kids), and we couldn’t have asked for a better experience, thanks to Original Travels. From start to finish, our driver Samir Gemmaoui was with us throughout the journey—and he truly made the trip special. To be honest, we initially hesitated about hiring a travel company. We had considered renting a car and driving ourselves, but... Read more

An Unforgettable Family Adventure in Morocco with Original Travels

We spent 12 unforgettable days exploring Morocco as a family of four (two adults and two kids), and we couldn’t have asked for a better experience, thanks to Original Travels. From start to finish, our driver Samir Gemmaoui was with us throughout the journey—and he truly made the trip special.

To be honest, we initially hesitated about hiring a travel company. We had considered renting a car and driving ourselves, but looking back, we’re so glad we decided to go with Original Travels. Having Samir with us was absolutely invaluable. His knowledge of the country, the roads, and the local language made everything easier, smoother, and far more enriching. We were able to relax and enjoy the experience without worrying about logistics.

Samir guided us through several amazing cities, including a magical trip to the Sahara Desert. Riding camels through the dunes was a highlight, especially for the kids. One of the most memorable moments was being invited to dine with a local family—hands down the best meal of the trip, and such a warm, authentic experience.

Our favorite city overall was Fez. We loved exploring the markets and getting immersed in the local culture. Yes, there was a fair amount of driving involved because we wanted to see so much of the country, but Samir made it feel easy. He was flexible, attentive, and always made sure we were comfortable, adjusting the schedule as needed.

We highly recommend Original Travels to anyone planning a trip to Morocco. Their service and hospitality turned our vacation into a truly amazing experience that we’ll never forget.

Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on Jun 10, 2025
Hi Gerson, Thank you so much for your heartfelt review! We’re absolutely glad to hear that your 12-day family adventure through Morocco was such a memorable and enriching experience. It means a lot to know that Samir played such a key role in making your journey smooth, comfortable, and full of authentic moments, especially the camel ride in the Sahara and the dinner with the local family! Fez is one of our favorite cities too, rich in culture, history, and flavor, and we’re happy it left a... Read more

Hi Gerson,

Thank you so much for your heartfelt review! We’re absolutely glad to hear that your 12-day family adventure through Morocco was such a memorable and enriching experience. It means a lot to know that Samir played such a key role in making your journey smooth, comfortable, and full of authentic moments, especially the camel ride in the Sahara and the dinner with the local family!

Fez is one of our favorite cities too, rich in culture, history, and flavor, and we’re happy it left a strong impression on you and the kids. Thank you again for recommending Original Travels. We hope to welcome you back someday for more adventures!

Best Wishes,
Abdel

Bruno was most accommodating
Croatia | May 27 - Jun 3, 2025

C
Camille V.
Seattle, WA | Reviewed on Jun 10, 2025
Stress free travel to a magical country! Bruno was most accommodating and Although we were not as responsive as he would have liked in planning, he was always gracious . The guides were top notch; with private tours in all 4 cities. All connections were A+. Our Hotels were mixed. The Dubovnik and Split stays were 4 star as expected with delicious breakfasts. Our hotel in Hvar was a spluge 5 starPalace Elizabeth, pure heavenn! The planned hotel in Kortula was closed at the last... Read more

Stress free travel to a magical country! Bruno was most accommodating and Although we were not as responsive as he would have liked in planning, he was always gracious . The guides were top notch; with private tours in all 4 cities. All connections were A+. Our Hotels were mixed. The Dubovnik and Split stays were 4 star as expected with delicious breakfasts. Our hotel in Hvar was a spluge 5 starPalace Elizabeth, pure heavenn! The planned hotel in Kortula was closed at the last minute and the replacement offered had sad odd dark rooms with no amenities and slim breakfast . The town is a gem, so we were glad we made it. Will recommend Bruno and KimKim to our friends.

Local specialist: Bruno Martinović
Bruno
Bruno Martinović
Local specialist in Zagreb | Replied on Jun 10, 2025

Hi Camilie

I'm glad to hear that you had a great time in Croatia.

Thank you very much for your feedback! I am happy to hear that I was able to fulfill your wishes and that you had a great time in Croatia .
Hope you took some lifelong memories from Croatia, and it was a pleasure to work with you on the trip.

Hope to stay in touch!

Many regards.

Bruno

We had a great honeymoon in Costa Rica. Holde...
Costa Rica | May 26 - Jun 1, 2025

C
Caleb B.
Newark, NJ | Reviewed on Jun 10, 2025
We had a great honeymoon in Costa Rica. Holden did a great job accommodating our requests and planning a trip that allowed us to see multiple locations during the week. Hotel Hacienda Guachipelin was a beautiful resort with plenty of activities, amazing food, and very friendly staff. Our snorkeling excursion with Yellowfin tours was great. We had a small boat to ourselves and got to see amazing marine life at multiple locations. Our guide was very knowledgeable and helpful and made it a great... Read more

We had a great honeymoon in Costa Rica. Holden did a great job accommodating our requests and planning a trip that allowed us to see multiple locations during the week. Hotel Hacienda Guachipelin was a beautiful resort with plenty of activities, amazing food, and very friendly staff. Our snorkeling excursion with Yellowfin tours was great. We had a small boat to ourselves and got to see amazing marine life at multiple locations. Our guide was very knowledgeable and helpful and made it a great experience. Overall an amazing trip that was very well planned out. Serendipity Adventures was a pleasure to work with and were happy to work with us and accommodate any questions/concerns we had.

Hotel Reviews
Hotel Hacienda Guachipelín
Liberia

It was a very nice resort up in the mountains of Costa Rica. The food at the restaurants there was amazing. All of the staff were very friendly and helpful. There are plenty of activities to do at the resort. We would definitely come back again.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bahia del Sol Hotel
Guanacaste

The hotel was very nice. Rooms were clean, new and modern. The food was good, but there is only one restaurant for lunch, and only two for dinner (one is a tapas bar with mostly just snacks and drinks). It is a nice smaller hotel. It was not busy when we were there, but if it was busy, the pool and lounge area could definitely begin to feel crowded quickly. It had amazing views of the sunset over the pacific.

Authenticity & Character
Location
Amazing sunset views
Staff
Rolando was a great waiter, very friendly, remembered allergies we had over the course of the week.
Cleanliness & Comfort
Activity Reviews
Guanacaste Snorkel Adventure
Guanacaste Snorkel Adventure
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Transport
Introduction to Rincón de la Vieja
Introduction to Rincón de la Vieja
Rincón de la Vieja
Quality of Experience
Guides, Drivers and Staff
Transport
One Day Nature Pass and Hot Springs at Hacienda Guachipelín
One Day Nature Pass and Hot Springs at Hacienda Guachipelín
Costa Rica
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Zip & Swing Through the Canyon
Zip & Swing Through the Canyon
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Holden Ketchum
Holden
Holden Ketchum
Local specialist in Cartago, Costa Rica | Replied on Jun 10, 2025

Thank you for the review Caleb, I'm glad to hear that you had a memorable honeymoon with amazing Costa Rican adventures. I hope you will talk about us for years to come.

Thank you
Holden Ketchum
Serendipity Adventures

Amazing trip to Scotland!
Scotland | May 26 - Jun 6, 2025

Ann
Ann B.
Chicago, IL | Reviewed on Jun 09, 2025
I told my guides what we were most interested in doing and seeing, so having them send an initial plan that I could customize was great. Our accommodations were fantastic and met all of our needs above and beyond. My husband has been a reluctant traveler and he is already discussing going back. I believe the well planned details helped to make it not stressful. Additionally, having a one on one video call with Jane prior to our departure allowed for questions and additional information. Read more

I told my guides what we were most interested in doing and seeing, so having them send an initial plan that I could customize was great. Our accommodations were fantastic and met all of our needs above and beyond. My husband has been a reluctant traveler and he is already discussing going back. I believe the well planned details helped to make it not stressful. Additionally, having a one on one video call with Jane prior to our departure allowed for questions and additional information.

Hotel Reviews
Courtyard By Marriott Edinburgh
EDINBURGH, SCOTLAND

Great location to the tram and within walking distance to key points of interest. Quiet retreat at night. Very good breakfast. Staff was pleasant and helpful. Room was clean and offered everything we needed for our stay.

Cairngorm Hotel
Aviemore

We enjoyed the rustic character of this hotel. Located perfectly to the train station and walkable to restaurants/shopping. Breakfast was very good, staff was courteous. Buffet had a nice variety for starting our day.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palace Hotel & Spa - Best Western Inverness
Inverness

This hotel came along in our itinerary right when we needed the extra pampering Our room was spacious and comfortable. The welcome gifts were unexpected and extra special. The tea cakes at check in were a delicious treat and introduced us to this Scottish treat.

Authenticity & Character
Location
Walkable to key points. Easy to navigate to Ness Island
Staff
Cleanliness & Comfort
The Bracken Hide
Portree

This was our favorite accommodation of the entire trip. The cabins were so cozy and the remote area added to the unique experience The sauna and plunge pool were a great way to end a long day of hikes.

Authenticity & Character
Location
Beautiful grounds and views. The restaurant on site and full bar lounge offered amazing food and drinks. Some of the best of our trip.
Staff
Our bartender was so helpful in choosing a local whisky to try. The gentleman who seated us for dinner and breakfast was wonderful. He offered tips of things to see during our visit.
LOCH LOMOND HOTEL
Balloch

Wonderful family room with plenty of room for us. The staff that checked us in were so welcoming and helpful. The breakfast each morning was delicious and our service was great.

Dalmahoy Hotel & Country Club
Kirknewton

Such a fun experience to stay in a castle like accommodation. We enjoyed the golf, spa, onsite bars and restaurants. It was located so close to the airport yet you felt remote in a beautiful country setting.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Edinburgh Castle Tickets
Edinburgh Castle Tickets
Edinburgh
Hill Trips Cairngorm Reindeer Herd
Hill Trips Cairngorm Reindeer Herd
Scotland

Very fun and unique experience. Beautiful area and lovely views. Walk to and from the reindeer was more uphill than I expected but the guides were great in not making you feel rushed.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Jane Davey
Jane
Jane Davey
Local specialist in United Kingdom | Replied on Jun 11, 2025

HI Ann

I am loving the photos here! Thank you for working with us to provide a wonderful and memorable travel experience. We are delighted that you had a great time and have shared your reviews of the lodgings and experiences with us.

It has been a pleasure working with you and we would love for you to travel with us again.

Wishing you happiness and a lifetime of memories.

All the best, Jane, Marine-Héloise & The Team

Magical Time in Costa Rica
Costa Rica | May 24 - May 31, 2025

Michelle
Michelle R.
Los Angeles, CA | Reviewed on Jun 09, 2025
This was my first time to use a travel agency as I usually enjoy putting together a trip and think that I can get the best deal. This was a trip for me, my husband and our 19-year-old daughter. I was so impressed with the details of the questions of what we were looking for with our vacation and even more impressed with how quickly Holden responded and put together a fabulous itinerary. It was such a blessing to have all the reservations and details put together and all questions I asked... Read more

This was my first time to use a travel agency as I usually enjoy putting together a trip and think that I can get the best deal. This was a trip for me, my husband and our 19-year-old daughter. I was so impressed with the details of the questions of what we were looking for with our vacation and even more impressed with how quickly Holden responded and put together a fabulous itinerary. It was such a blessing to have all the reservations and details put together and all questions I asked Holden were quickly answered. I think that I am now sold on using a travel agency and Kimkim is my number 1 choice!

Activity Reviews
Private Organic Cooking Class
Private Organic Cooking Class
Arenal/La Fortuna

I would say this event on our Costa Rica trip stood out as one of the best adventures. We loved meeting with Huber and his family. The extent of knowledge Huber had of the vegetation, the wildlife and the growing patterns of the produce was impressive. We loved going through and tasting the different leaves and bark and guessing what each one was. It was also really fun to actually pick the produce that we would be using later for the cooking portion of the class. The cooking process was truly authentic being in Huber's family kitchen. It was such an amazing experience! The three of us (me, my husband and our 19yo daughter) prepped the food and I helped Huber's mom (Haidy?) with cooking the arroz con pollo and while husband and daughter put together the salad with fresh pickings from the yard. We also learned how to make fresh tortillas (I've already bought the ingredients back here at home!) and made those straight on the cooktop. I got to learn to make my favorite Central American side of fried Plantains and am so excited with that knowledge. The family was more than generous with sharing their knowledge, time and space with us. These kind of authentic experiences are what I enjoy best about visiting other cultures. Highly recommended!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Kayak & Snorkel Tour in Tamarindo Bay
Kayak & Snorkel Tour in Tamarindo Bay
Tamarindo

I've been snorkeling before, but this was such a great experience. Jeffery was our guide and Nico, el jefe, picked us up and helped along the way. We felt accomplished taking the kayaks to the island. Then Jeffery spent the time walking us along the island teaching us about the wildlife. I find Costa Ricans just love their planet and everything that provides for them! We snorkeled in shallow water and while the sea life wasn't as bright or colorful as some places, I've been, it was still magnificent to see. When we got back we enjoyed a treat of fresh pineapple and mamon verde. I loved being introduced to a new food while on a snorkeling adventure! Jefferey and Nico were fabulous guides and we hope to run into them again on our next visit to Costa Rica!

Quality of Experience
Guides, Drivers and Staff
Transport
Private Arenal Hanging Bridges Walk
Private Arenal Hanging Bridges Walk
Arenal/La Fortuna

We very much enjoyed our private excursion with Mariano! We live in Arizona and love to hike and were enthralled with the chance to hike in a very different atmosphere with very different plants and critters. My head was on swivel as I was searching high in the trees for monkeys and sloths and low on the ground for frogs and snakes. Our group consisted of me, my husband and our 19yo daughter. The trails were great to follow and the end of May was a great time because there weren't too many others on the path. Now I'm scared of walking on things where I can see the ground, but the hanging bridges were fine as long as I didn't look down! What a great experience! Now our guide, Mariano, was so very knowledgeable and just as excited as us with each find. If there is a way to ask for a guide on this adventure, Mariano is your guy!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Holden Ketchum
Holden
Holden Ketchum
Local specialist in Cartago, Costa Rica | Replied on Jun 10, 2025

Thank you Michelle for taking the time to write a thoughtful review. I'm so glad that you enjoyed the activities that we chose for you. This is one of the best cooking classes and it sounds like you made great memories with authentic Costa Rican experiences. I'm sure the family was happy to spend time with you in the kitchen!

Thank you
Holden Ketchum
Serendipity Adventures

Hakim - a great planner @ KimKim; Mohamed a fabulous driver and commentator.
Morocco | May 21 - May 31, 2025

Y
Yvonne C.
Newark, NJ | Reviewed on Jun 09, 2025
Hakim Alibouche at KimKim made the planning seamless and easy, even with last minute changes and requests. I highly recommend using KimKim instead of trying to patch up things separately through other travel sites. There is a real advantage in having someone liaise with local travel companies, riads and tour guides. Saves time and is much less stressful!! We were lucky with Mohamed as our driver. Always upbeat, cheerful and on time and ready with good local advice of things to do and... Read more

Hakim Alibouche at KimKim made the planning seamless and easy, even with last minute changes and requests. I highly recommend using KimKim instead of trying to patch up things separately through other travel sites. There is a real advantage in having someone liaise with local travel companies, riads and tour guides. Saves time and is much less stressful!! We were lucky with Mohamed as our driver. Always upbeat, cheerful and on time and ready with good local advice of things to do and see. A real pleasure to spend all that car time with Mohamed and find out more about his homeland. We had some great conversations and laughs. Mohamed made this a really special trip. Cant thank him enough for taking care of us. Our guides in Casablanca, Meknes, Fes and Marrakesh were all well informed, committed and passionate about their cities, their history and distinctive culture and craftspersons. A great learning tour and introduction to Morocco. Would love to go back and explore other areas - so much to see and experience.

Hotel Reviews
Riad Braya
Fes Medina

A lovely quiet riad not too far from the car dropoff point. Had the best viennoiseries for breakfast - really fresh and fluffy! Comfortable room and great bathroom. Enjoyed the rooftop and the lounging chair and table outside our room. Beautiful courtyard, airy and light. A great experience.

Authenticity & Character
Location
Not too far from car drop off point and also a short straight walk to a public square.
Staff
Cleanliness & Comfort
Imperial Glory Lodges
merzouga

True glamping in the desert. Did not expect a real shower, bathtub and toilet. All with running hot and cold water. Very comfortable. Impressed with the food - catering out in the desert cant be easy and to provide such a variety of dishes for breakfast and dinner is a real feat. Food was delicious and fresh. Nice area after dinner to listen to music and look up at the desert sky. Would recommend at least two nights there. During the second day, we were booked for quad biking in the dunes and we were given the courtesy of a day room at the Nasser Palace (same ownership?), which had a lovely refreshing pool to dip and sit in till the afternoon expedition. This was a real treat. To just relax by a pool and have lunch to avoid the heat.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Ksar Ighnda
Ait Benhaddou

Did not expect such a lovely riad in the middle of nowhere! It was a welcome break from the long car drive to Marrakesh from Merzouga. Great hotel. Fabulous and extensive dinner buffet - to cater for all tastes. Huge variety of entrees and desserts. Staff very courteous. Rooms roomy and well appointed. Very quiet and peaceful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel & Spa Dar Sara
Marrakech

Conveniently located, not far from the car drop off point. We had a lovely top floor room with a private outdoor balcony/rooftop space. Very comfortable and clean and cool. Thank goodness for AC!!! (it hit 40 degrees plus while were were there!) Staff were friendly and helpful. Easy to find and go to and from. Nice to sit on the ground floor in the courtyard and just chill out. Quiet and relaxing.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Guided Tour in Fes
Guided Tour in Fes
Fes

Enjoyed our tour immensely with local guide. The medina is such a labaryinth - you really need a local to take you through. Such a special medina. All those different sections, spices, butchers, herbalists, tanneries! Not to mention the madrassas, mosques and other historic places.

Quality of Experience
Guides, Drivers and Staff
Fes to Merzouga Sunset Camel Ride and Overnight in the Desert via Ifrane, Azrou, Midelt & Erfoud
Fes to Merzouga Sunset Camel Ride and Overnight in the Desert via Ifrane, Azrou, Midelt & Erfoud
Morocco

Highly recommend at least two nights in the desert. So special. Nothing like it. Had beautiful weather day of arrival and a leisurely camel walk into the sunset. The second day we experienced a sand storm - so really appreciate the landscape and the way it can change so suddenly.

Quality of Experience
Food
Guides, Drivers and Staff
Guided 4x4 Desert Adventures in Erg Chebbi
Guided 4x4 Desert Adventures in Erg Chebbi
Morocco

With this tour you really appreciate the landscape and the difficulty of travelling over it. It's a bit awkward or strange to visit a Berber village - yes, a little touristy, but you do get an appreciation of the hardships of living in this harsh environment, and understand why some have chosen to live in a village instead of continuing life as a nomad.

Quality of Experience
Guides, Drivers and Staff
Transport
1-Hour Quad Excursion in the Sahara Desert
1-Hour Quad Excursion in the Sahara Desert
Merzouga

Son and hubby loved the experience of zooming up and down the dunes on the quad bikes. They are heavy and quite stable. I'm a total wuss. So relieved when the tour guide took over for me. Got to appreciate the vastness of the desert. Goes on till through to the horizon. Quite amazing.

Quality of Experience
Guides, Drivers and Staff
Morning Guided Tour in Casablanca
Morning Guided Tour in Casablanca
Morocco

This was our first introduction to Morocco. A lot to learn and absorb - especially when one doesnt have any background in Moroccan history. The Hassan II Mosque is a must see. The scale and the workmanship is outstanding. Intricate and stunningly beautiful. And one of the very few mosques in the world where non-Moslems may visit. There is a museum in the medina on the history of Casablanca - worth stopping and spending more time here.

Quality of Experience
Guides, Drivers and Staff
Transport
Hammam & Massage Treatment
Hammam & Massage Treatment
Casablanca

Great massage. Feel super clean and refreshed afterwards.

Guided Tour of Volubilis
Guided Tour of Volubilis
Morocco

Fascinating roman ruins. Our guide was a little rushed. But you can wander and go at your own pace. It is a big site. Who knew that the largest Roman ruins in North Africa are here! Some well preserved mosaic floors. You're in the sun, with no shade. So wear a hat!

Quality of Experience
Guides, Drivers and Staff
Food Tour & Local Gastronomy
Food Tour & Local Gastronomy
Morocco

Really enjoyed our local guide Hanyn. This was a "must do" tour - got to eat some real local foods and was able to recreate our steps and go back the next day to some of our favorite stalls. Loved the fresh mesmen pancakes, yoghurt drink and traditional harira soup. Lots to eat and taste. Be adventurous - snails, stews and stuffed pitas. Go with an appetite. Guide was very attentive to allergies. Lots of fun and an opportunity to try some real local food. Not just for tourists!

Quality of Experience
Guides, Drivers and Staff
Guided tour of Meknes
Guided tour of Meknes
Meknes

Lovely former royal city. Enjoyed our walk around and exploration of the medina. Our tour was on a Friday - so many shops closed - keep in mind that on Fridays one may have to adjust one's schedule to take into account noon prayers, etc. Our guide was really interesting and knowledgeable. Nice smaller city to roam around. Not so crowded!

Quality of Experience
Guides, Drivers and Staff
Guided Tour in Marrakech
Guided Tour in Marrakech
Marrakesh

A great introduction to Marrakesh and its medina. Hanyn was very informative and gave us a lot of history and cultural perspective. There's lots to see - only a question of how much stamina one has to see it all! All the palaces and madrassas were so beautiful - easy to get overwhelmed by the tilework and painted ceilings. Quite spectacular.

Quality of Experience
Guides, Drivers and Staff
Cooking Workshop & Local Food
Cooking Workshop & Local Food
Morocco

First class facility and equipment. Teachers and commentary were excellent. All instructions were very clear and concise. Well thought out and presented class. Easy to follow - even for non-cooks. And of course the test is in the eating! Ha ha, you get to eat what you cook - lots of food. Beautifully arranged and a smooth operation. I cant wait to try cooking with a tagine at home!

Quality of Experience
Guides, Drivers and Staff
Traditional Hammam & Massage
Traditional Hammam & Massage
Morocco

A truly luxurious experience in a lovely hammam and spa. A real exfoliation scrub - you feel so much cleaner afterwards. A great way to end our trip in Morocco. This is a 5 star treatment. The staff are wonderful and you really feel pampered and taken care of. Even my hubby and son enjoyed it!!

Quality of Experience
Guides, Drivers and Staff
Local specialist: Hakim ALIBOUCHE
Hakim
Hakim ALIBOUCHE
Local specialist in Agadir | Replied on Jun 11, 2025
Dear Yvonne, Thank you so much for your kind words! It was truly a pleasure working with you and helping plan your trip. Taking care of those last-minute changes was no trouble at all, just part of the job! I'm glad you had a seamless experience with us at KimKim. Mohamed and our local guides are indeed gems, and I'm thrilled they made your journey through Morocco so enjoyable and enriching. I'm also happy that you liked all the accommodations we carefully selected for you. The same as... Read more

Dear Yvonne,

Thank you so much for your kind words!

It was truly a pleasure working with you and helping plan your trip. Taking care of those last-minute changes was no trouble at all, just part of the job!

I'm glad you had a seamless experience with us at KimKim. Mohamed and our local guides are indeed gems, and I'm thrilled they made your journey through Morocco so enjoyable and enriching.

I'm also happy that you liked all the accommodations we carefully selected for you. The same as for the activities!

We look forward to helping you explore more of Morocco whenever you're ready to come back!

Best,
Hakim

Argentina - Bottom to Top
Argentina | May 27 - Jun 5, 2025

Chris
Chris L.
Denver, CO | Reviewed on Jun 09, 2025
Agustina help us to plan our visit to Argentina. She answered every question and was able to accommodate all the changes we asked for. The first stop in El Calafate was full of adventure seeing multiple glaciers and ice bergs. Every detail was handled for us from local flights ( Buenos Aires to El Calafate) to our hotel (Hosteria Blanca Patagonia). Even the transfers from the airport always had someone waiting with a clear sign containing our name so we were never worried that we were... Read more

Agustina help us to plan our visit to Argentina. She answered every question and was able to accommodate all the changes we asked for.

The first stop in El Calafate was full of adventure seeing multiple glaciers and ice bergs. Every detail was handled for us from local flights ( Buenos Aires to El Calafate) to our hotel (Hosteria Blanca Patagonia). Even the transfers from the airport always had someone waiting with a clear sign containing our name so we were never worried that we were forgotten.

We then went north to Iguazu Falls. We enjoyed the same personal service. Aguas Grandes were always on time, they always knew our plan for the day (and even the next day) and always made us feel special. La Reserva Virgin Lodge was amazing! Tucked into the jungle it was quiet, serene and the staff were all friendly.

Ending our journey in Buenos Aires at the Casa Su Palermo. A modern, sophisticated and well located hotel.

I can't compliment enough all of our tour operators, guides, drivers, and hotel staff. Everything went off without a hitch.

Thank you KimKim team for a once in a lifetime trip!

Activity Reviews
Trekking on Perito Moreno glacier
Trekking on Perito Moreno glacier
El Calafate

What a fun "ice hike"! Walking around the glacier and eventually on the glacier was fantastic. The guides were all very knowledgable and eager to share. The glass of whisky with glacial ice at the end was a nice touch!

Quality of Experience
Guides, Drivers and Staff
Transport
Half day tour to the Iguazú Falls (Brazilian side)
Half day tour to the Iguazú Falls (Brazilian side)
Argentina

It's impossible to describe the beauty of the falls. Pictures can not capture even part of the experience. Every angle you see something new and different. Truly amazing!

Quality of Experience
Guides, Drivers and Staff
Transport
Bike and kayak in Andresito
Bike and kayak in Andresito
Puerto Iguazú

Unfortunately we had a lot of rain the day before the bike tour and the roads were too muddy to navigate. Our guide still took us on a nice ride near the hotel and pointed out lots of fun facts about the trees and the jungle. The Kayak trip up the river was "ok". Don't get me wrong, standing in Argentina, being able to see Paraguay and Brazil and then kayak for a couple of hours on a beautiful day is hard to beat. But, at the end of the day, it wasn't terrible adventurous or exciting.

Quality of Experience
Guides, Drivers and Staff
Transport
Full day to the Argentinian side of the falls
Full day to the Argentinian side of the falls
Argentina

Words can not describe the sheer beauty! Every trail leads to a more unique and breathtaking view.

Quality of Experience
Guides, Drivers and Staff
Transport
Gran Aventura Navigation tour
Gran Aventura Navigation tour
Puerto Iguazú

The boat ride up the river and into the Devil's Throat is a must do. After seeing the falls from above and from the sides, riding right up to the base is amazing. So much fun!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Juan Ignacio Pissareff
Juan Ignacio
Juan Ignacio Pissareff
Local specialist in Buenos Aires | Replied on Jun 10, 2025

Hola Chris & Aidan,

Thank you so much for your kind words, It's been a pleasure for us and all the Mater Sustentable team working with you and get the best experience visiting our home country.
We really enjoyed organizing your trip, and we look forward to welcoming you back for more unforgettable experiences in the future!

All the best,

Juan Ignacio.

Amazing experience!
Italy | May 28 - Jun 8, 2025

R
Ruth E.
Springfield Gardens, NY | Reviewed on Jun 09, 2025
This is my second time using KimKim. My first trip was to Thailand. Both experiences were great. Andrea was a pleasure to work with. He fast with response and any changes needed to the itinerary.
All of our guides and drivers were great and on time. We had no issues with traveling to the different cities and different hotels. Overall I was happy with our travel agent Andrea and utilizing KimKim.
Read more

This is my second time using KimKim. My first trip was to Thailand. Both experiences were great. Andrea was a pleasure to work with. He fast with response and any changes needed to the itinerary.
All of our guides and drivers were great and on time. We had no issues with traveling to the different cities and different hotels. Overall I was happy with our travel agent Andrea and utilizing KimKim.

Hotel Reviews
Hotel The Square Milano Duomo
Milan

The hotel was really nice, clean, close to everything, room was spacious, aesthetically pleasing and has an amazing rooftop.

Authenticity & Character
Aesthetically pleasing and with an amazing rooftop.
Location
It was close to shopping and duomo
Staff
Cleanliness & Comfort
Very comfortable and clean
Hotel Mozart Rome
Roma

Cute hotel close to everything, Clean and nice rooftop. The food in the restaurant was good. Family suite should however have an option of a two full size beds instead of a queens with a pull out sofa.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Croce di Malta Firenze
Florence

We had a family room with a loft. We had twin beds downstairs with a full bathroom. Loft upstairs with a queens size bed had bathroom with a small shower. It was four adults we should have had the option of a queen size bed on the bottom floor.

Authenticity & Character
Location
Great location close to everything
Staff
Cleanliness & Comfort
Hotel La Bussola
Amalfi

Cute hotel, aesthetically pleasing,clean and has a beautiful rooftop. The beds however were hard

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Jun 11, 2025

Thank you very much for your nice words. It was a pleasure working with you and we are always happy to assist you for future trips.

We are still basking in the afterglow of an a...
Italy | May 14 - May 28, 2025

Kris
Kris B.
Minneapolis, MN | Reviewed on Jun 09, 2025
We are still basking in the afterglow of an amazing 2 week trip to Italy that found us in Venice, Florence, Sorrento and Rome as home bases. With 4 travelers and lots of moving parts, I was concerned that something was bound to go wrong, especially as it related to transport and finding our guides. Happily (and honestly unexpectedly), the trip was 100% seamless thanks to our travel specialist, Melanie. From the moment we interacted, I knew I was in good hands because she became a partner... Read more

We are still basking in the afterglow of an amazing 2 week trip to Italy that found us in Venice, Florence, Sorrento and Rome as home bases. With 4 travelers and lots of moving parts, I was concerned that something was bound to go wrong, especially as it related to transport and finding our guides. Happily (and honestly unexpectedly), the trip was 100% seamless thanks to our travel specialist, Melanie. From the moment we interacted, I knew I was in good hands because she became a partner who genuinely cared about what we wanted to do, offered excellent suggestions, and remained sensitive to cost considerations. We chatted frequently online and at one point, at a time when I was concerned about the travel logistics, Melanie actually called on a weekend to reassure me and to talk me through what to expect. I felt like I was dealing with a friend which put me at ease during the planning process. She was always prompt in her responses and always made me feel like she was my guardian angel for this trip.

Highlights of our trip included stays at the Hotel Kraft in Florence, a lovely boutique hotel with a grand view of the city and landscape, and the Grand Hotel Presidente Sorrento that offered spectacular views of the town, Mount Vesuvius and the Tyrrhenian Sea. We were surprised and delighted by every single one of our private tours that were led by friendly, highly knowledgeable guides. These guides all treated us to "front of the line" access and provided an "insider" perspective that made the tours particularly enjoyable. Favorites included:

The "Best of Venice with Cicchetti Experience" -- Giovanni, our guide, led us on a walking tour to see such sights as the Rialto Bridge and local markets as well as the less-seen neighborhoods of Venice. Our tour included a leisurely stop for cicchetti and drinks in a local square and lunch at one of his favorite off-the-beaten-path restaurants where we were free to order what we wanted;

The Deep Wine Chianti & San Gimignano tour in Tuscany -- wow, just wow! San Gimignano is a gem of a place... we wished we'd had more time to spend in the village with Hilaria, our amazing guide. The wine tastings were exceptional, particularly at the Terre di Sovernaja, a family owned winery led by Frederico. In addition to tasting various wines and olive oils, we enjoyed lunch made by Nonna in the family home;

Cooking class at La Lemonaia -- like the aforementioned, this was an experience that was more than we anticipated. Our experience started with an informativel tour of the lemon grove located just a short walk from Sorrento's city center. At the end of our tour, we had a sit-down tasting of limoncello, lemon marmalade, lemon sorbet and other accompaniments. After being gifted with a bottle of limoncello and marmalades to take home, we had our own private cooking class with Chef Rosaria in the lemon grove's outdoor covered kitchen. What a great evening, eating the pasta and tiramisu we prepared in our own private outdoor space, surrounded by lemon trees!

This was a trip to celebrate our daughter's college graduation and we could not have planned it any better. A special thank you to KimKim and especially to Melanie for a trip we will never forget!

Hotel Reviews
Hotel Ruzzini Palace
Venice

We loved the location of Hotel Ruzzini Palace; staff were exceptional and very friendly. The hotel has a cozy bar offering great cocktails -- the perfect place to enjoy a pre-dinner cocktail and unwind at the end of each day. Great breakfast with plenty of selections.

Authenticity & Character
Beautiful sitting area. Charming hotel.
Location
A less busy square that is close to restaurants and shopping. Short walk to everything.
Staff
Attentive, welcoming, helpful, aim-to -please.
Cleanliness & Comfort
Grand Hotel President Sorrento
Sorrento

We loved this hotel because the views were unmatched! From our seaside room, we could see Napoli, Mount Vesuvius, the Sorrentine Peninsula and the Bay of Sorrento. That itself was an experience we will never forget. The rooms were spacious as were the bathrooms (ample vanity top). Loved that the beds were situated in the center of the room to take advantage of the unbelievable view. Plenty of storage space and plenty of space to move around within the room. (Note that we would not want a room that was NOT seaside as those overlook the parking lot and have no view.) Although the hotel feels a bit dated stylistically, it is clean and again, the views -- day and night -- more than make up for it. The Bar and Restaurant areas are large with floor to ceiling windows as well as outdoor seating. The pool and garden areas are beautiful. We enjoyed soaking in the Sorrento sun while enjoying the view. The only downside to the hotel is that it is not easily accessible to town. The hotel does run an hourly shuttle service that often does not have enough seating for those who wish to use it during peak hours...in those cases, the shuttle runs a loop to ensure that all guests are accommodated. We always took a cab back from town rather than waiting for the shuttle. We would definitely return to this hotel!

Authenticity & Character
Charming, unpretentious, beautiful views
Location
Really depends on what you are looking for. Spectacular for the view and tranquility. Not convenient to town, but nothing a shuttle or taxi can't solve.
Staff
Great service, from concierge to housekeeping, to bartenders and wait staff.
Cleanliness & Comfort
Kraft Hotel Florence
Florence

Very spacious rooms; ours had a terrace. Kind, friendly staff. The Kraft hotel has breathtaking 360 degree view of Florence and its surrounding areas from the top floor terrace that feels like a garden. Such a great place to enjoy a meal and/or drinks. The espresso martinis were exceptional! Located near the US Embassy, we appreciated that this was a quieter neighborhood...an approximate 15 minute (easy) walk to the Duomo area.

Authenticity & Character
The view felt like we were looking at a postcard of Florence!
Location
Quiet neighborhood but you did need to walk to get to main activities. Not a big deal for us.
Staff
Friendly and attentive
Cleanliness & Comfort
Relais Le Clarisse Rome
Rome

This was an interesting hotel that felt more like an Airbnb. This was our least favorite hotel, but I suspect this was based on our own personal taste and preferences. We had 2 rooms -- ours had the large terrace which was nice, but the room felt cramped with minimal storage space (hard with 2 suitcases and carryons) and a bathroom with no counter space at all. The breakfast area was undergoing construction so all breakfasts were delivered to the rooms. Ours was delivered 20 minutes late -- ordinarily not a big deal except that we were being picked up for a tour. The main desk closes at 8pm which means that the front doors are locked as well. Also, there were no stairs to the 2nd floor; only a small elevator that accommodates no more than one person/one suitcase or 2 people. There was a staircase next to our room but it was locked. From a potential fire perspective, this made me nervous.

Authenticity & Character
Not our style but it you are looking for a private garden setting that feels less like a hotel and more like you are renting a room, it's perfect.
Location
Great location from standpoint that it is near lots of restaurants, but it is a bit off the beaten track with respect to major sights.
Staff
Very kind front desk staff.
Cleanliness & Comfort
Felt dingy, but for some, that is probably some of the charm.
Activity Reviews
Walking tour to discover the best of Venice with "Cicchetti " experience
Walking tour to discover the best of Venice with "Cicchetti " experience
Venice

Love this! Giovanni was a great guide who led us on a walking tour of the popular sights and quiet neighborhoods. We especially liked walking through the market. He was so knowledgeable and friendly. Pace of the tour was not rushed; it was low key and very personalized. We enjoyed cichetti sandwiches and my husband's first Aperol spritz in a quieter neighborhood square...enjoyed the accordion player which was a bonus! Giovanni then took us to an authentic Venetian restaurant...both he and the owner offered up lots of meal suggestions before we were free to order as we liked. Ended our tour with tasty gelato!

Quality of Experience
We were able to see different sides to Venice, from the popular to the less touristy areas. Enjoyed great food.
Guides, Drivers and Staff
Giovanni was top notch!
Transport
The Accademia Gallery tour - skip the line
The Accademia Gallery tour - skip the line
Florence

Mario Messineo was our tour guide. He met us at the hotel and from there, we proceeded to the Accademia. There seemed to be some confusion about our tickets as he did not have them with him when he picked us up; we had to stop to get them. No big deal. We were able to skip-the-line. The tour was good though it was at times difficult to hear Mario given his soft spokenness and the noise of others. Headphones might have been helpful.

Quality of Experience
Headphones so that we could hear our guide better.
Guides, Drivers and Staff
Transport
This tour didn't seem quite as organized, but still ok.
Deep wine Chianti and San Gimignano
Deep wine Chianti and San Gimignano
Florence

This was one of the highlights of our trip. We started with a tour of San Gimignano. Hilaria was our guide and she was so informative about the village. She worked to tailor our time around what we wanted, so we began with a stop for coffee, toured the village and came across one of her friends, a musician who played a hammered dolcima...magical! Wish we'd had more time here. We then ventured to Terra Di Sovernaja, a family owned winery led by so Federico Montagnani. We tasted 3 whites and 3 reds as well as 7 different olive oils from the winery. As proof that we enjoyed this tour, we ordered several cases of wine and olive oil to enjoy at home. This experience was made complete with a traditional Italian meal created by his mom, Nonna Silvama! Our final stop was to Il Colombaio where we enjoyed wine tastings with a focus on chianti Classico...again ordering several cases to enjoy at home. This was a stress-free trip with a private driver safely transporting us throughout the day.

Quality of Experience
Everything was 5 star!
Food
Guides, Drivers and Staff
Transport
Ravello, Amalfi & Positano
Ravello, Amalfi & Positano
Sorrento

Personally, we felt a visit to each of these towns was too much for one day. At our request, we spent about an hour at a ceramics factory to purchase items to ship, so that admittedly cut into our time, but even so, we didn't have enough time to really experience and appreciate each of these towns. The time spent in each of these 3 villages was no sufficient for anything more than shopping and/or eating. If we were doing this again, we would opt for 2 days.

Quality of Experience
Just not enough time
Cooking class in Sorrento
Cooking class in Sorrento
Sorrento

Such a fun experience! We started with a tour of the lemon grove -- didn't previously realize how much there was to know about growing lemons! Enjoyed a leisurely "lemon tasting" that included limoncello, lemon sorbet, lemon marmalade and assorted appetizers. This lemon tasting was an unexpected surprise. From there, we enjoyed a private cooking class with Rosaria. There was a lovely outdoor kitchen with our own private dining area. We made ravioli and gnocchi, eggplant parmesan and tiramisu for dessert. While the menu was "standard" and nothing out of the ordinary, per se, the overall experience exceeded our expectations. A special thanks to Chef Rosaria and to Francesca, our lemon grove guide. We left with small gifts, including a bottle of limoncello, assorted marmalades, and cooking aprons.

Quality of Experience
Food
Guides, Drivers and Staff
So fun to cook with Rosaria...she was delightful! Francesca also was a terrific lemon grove guide.
Transport
We had one way transportation to the Lemon Grove. Would have been impossible to walk back as originally suggested. We ended up taking a cab.
Colosseo and Roman forums adventure
Colosseo and Roman forums adventure
Rome

We enjoyed the golf cart tour, although it broke down 5 times in the middle of busy traffic! Not our driver's fault, but it was a little scary. Great way to see all the sights, stopping just a few times for pictures.

Quality of Experience
Guides, Drivers and Staff
Transport
Cart broke down several times.
Vatican & Sistine Chapel Tour
Vatican & Sistine Chapel Tour
Rome

We toured the Vatican Museums, the Sistine Chapel, and Basilica with Barbara, our private guide whose knowledge of all things Vatican and enthusiasm for same was astounding! Although ours was a private tour, Barbara used headphones with us so that we could clearly hear her among the crowds.

Quality of Experience
Guides, Drivers and Staff
Barbara shows a passion for the specialness of Vatican City, its artifacts, and its deep history.
Transport
Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Jun 11, 2025
Hi Kris, where do I start thanking you for such a lovely review! And oh my the photos, like something out of a magazine, you all looked stunning and love the photos! From day 1 I just knew I wanted to plan your trip to Italy. You had been before so together we found ways to experience Italy again without missing anything out for your daughter whilst still enjoying Italy yourself! It really did feel I was planning for a friend. You certainly did see and do a lot in such a short time and by... Read more

Hi Kris,

where do I start thanking you for such a lovely review! And oh my the photos, like something out of a magazine, you all looked stunning and love the photos!

From day 1 I just knew I wanted to plan your trip to Italy. You had been before so together we found ways to experience Italy again without missing anything out for your daughter whilst still enjoying Italy yourself! It really did feel I was planning for a friend.

You certainly did see and do a lot in such a short time and by the smiles it looks as though it was definitely a trip to remember.

All our guides and drivers spoke very highly about you all and it was a pleasure for us and for them to have you as guests.
I'm so pleased it all went above your expectations.

I look forward to booking your next trip to Italy Kris and enjoy the wine when it gets to you!

Take care and stay in touch!

Melanie

A Wonderful Trip.......with some surprises along the way!!
Switzerland | May 26 - Jun 4, 2025

W
Winnie H.
Canada | Reviewed on Jun 09, 2025
We just finished a wonderful 10-day trip in Switzerland……spending time in the Interlaken area, taking the Golden Pass to Montreux, then moving on to Luzern and Zurich. The weather had been erratic but cooperative most of the time, so no complaints!
In general, all three in the group really would like to commend and thank Clo and her team for planning and executing pretty well with the rundown of the entire itinerary.
However, with some of the planned activities and hotel/transfer services,...
Read more

We just finished a wonderful 10-day trip in Switzerland……spending time in the Interlaken area, taking the Golden Pass to Montreux, then moving on to Luzern and Zurich. The weather had been erratic but cooperative most of the time, so no complaints!
In general, all three in the group really would like to commend and thank Clo and her team for planning and executing pretty well with the rundown of the entire itinerary.
However, with some of the planned activities and hotel/transfer services, there certainly are surprises......Some pleasant, but a few less so!

Hotels
• The Ameron Hotel in Luzern is great..... Comfortable, clean and efficient. Staff is very professional, knowledgeable and helpful.
• The NiMo in Luzern comes as a pleasant surprise. Although you informed us that the hotel has no air-coned rooms, it turned out that our rooms do have aircons, and there are also fans. Rooms are clean and spacious. The breakfast/reception area is also quite charming and well run. A very good find, thanks Clo!
• Hotel Lotschberg in Interlaken is ok in general in terms of room size/setup and reception staff support. But the housekeeping we encountered was terrible. Bathroom sinks and counters, and water glasses were not well cleaned, and so were toilet bowls. Body wash was not refilled, despite that we had requested it consecutively for two days. It certainly was not a very pleasant stay as I would have thought standard hygiene and amenities provision should be pretty basic with any 3-star hotel.

Activities
• The panoramic train ride is magnificent......And thank you so much for securing the Prestige seats. They are great!!
• On the day of the Bern tour, because I never was given a detailed rundown of the day's itinerary, we were surprised to learn that the whole group had been enrolled in a 2-hour cookie making class while visiting the Kambly place. Obviously the two men wouldn't want to join. I did go along for about half an hour and then quit. Honestly, should I have known ahead that this was included as part of the visit, I would have requested that the class be removed because it certainly wouldn't fit the profile of our group, and both the costs and time that had been put in for the class were wasted. There was NO tasting session at the Kambly place, and there was NO tasting session at the Emmental dairy. We did pass through stunning landscapes on the way, but we weren’t given any explanation by the guide about them (assuming that is the UNESCO Biosphere Entlebuch which was mentioned in the itinerary you provided!). We passed through a lot of farmhouses, but I don’t think we stopped at any of them to take a look or for pictures. All in all, the day passed along quite flat partly because the guide Henry didn’t provide much explanations (except when in Bern), and we were just driven from one place to another while missing the “meaning” of the sceneries in between.
• The Farm Walk and Cheese Tasting tour in Luzern was totally not what we had expected. Again, because I wasn't informed of the "details", we were all expecting some easy walk in a farm near Luzern, and then cheese tasting in the farm itself. It turned out that the guide Dave (who substituted Eve) brought us onto some kind of high grounds/farm/forest areas at Sonnenberg for walks and then picnicking with wines and cheeses brought in his backpack. Honestly, we were all skeptical about this approach of the tour when we heard Dave’s explanation at the start of the tour, because I did mention to you at the planning stage that “prolonged” walking in the mountains/forest is definitely not Philip’s preferred activity. However, despite that Philip was struggling a bit with the walking part, we all ended up enjoying it VERY much. The fields are so green, the calves are cute, and grazing cows with cowbells are quite a delight!! A very refreshing experience for us city people!! But still, I think I would appreciate if you can give me some kind of a headsup at the planning stage about the "off the beaten path" nature of this tour so that we can be more mentally and physically prepared.

Car Transfers
• All the car transfers from our arrival in Zurich airport up till our check in into the hotel in Luzern were handled by Marquis who was professional and attentive.
• Actually, when he did our various transfers in Montreux, he literally acted more like a guide to us - alking around town with us to different points of interests with great explanations. He was knowledgeable and professional, certainly very attentive to our preferences and needs (particularly because of Philip’s walking “limitations”). The walking tour that day was a pleasant surprise, and we had great commendations for Marquis.
• Marquis could not handle our transfer from Luzern to Zurich in person, so he had texted me ahead of time that he had assigned the transfer to Musa who was ok, but I was surprised that he did not help us with our luggage when we arrived at the NiMo Hotel in Zurich. He parked his car across the road from the hotel (I guess because of traffic rules), left the luggage of the street. So the three of us had to move five pieces of luggage across the road and into the hotel ourselvesl. My question: is this the usual practice?
• It was a total letdown with our transfer from the NiMo Hotel to Zurich Airport on the last day. I didn't get any news from Marquis about who the driver would be. Then at around 8:30am that morning I got a WhatsApp message from a guy called Mustafa saying that he was assigned the job and would arrive 10:30am as planned. Then at around 10:10am, a taxi guy arrived at the hotel reception claiming to pick up guests for airport, his look definitely not the same as Mustafa in the WhatsApp message. I was confused, and communicating with the taxi guy was near impossible because his English was minimal. Finally, this taxi guy made a few calls and with the translation help of the NiMo reception, I was made to understand that he was there in place of Mustafa. So we took his car to the airport and told him that we needed to find the terminal for Air Canda. We were left with our luggage at an airport entrance where there was NO Air Canada signage. I was anxious and so I tried to show him our flight itinerary to make sure he understood that we were looking for AC departure. He literally snatched the paper itinerary from my hand to look, papercut one of my fingers, kept waving us towards the airport entrance......Then just went up his car and drove away!!! That was downright rude and irresponsible! We literally felt just being dumped in front of the airport. Of course, we could definitely find our way in the airport to the right terminal and the right counter. But honestly, I would expect a more polite and helpful attitude/behavior from an average taxi driver......let alone the fact that we had actually paid for a private car transfer service. So, that was a pretty low note to end such a special trip!!

Anyway, I know this is a pretty long and detailed review, but please do understand that the comments I made are not meant as complaints. I just think that the KimKim team would like to know how your service providers are doing in playing out their different roles.
Overall, we all had a wonderful trip, and the fun we had is not going to get dampened because of the unpleasantness in just a few instances. But we certainly would remember those pleasant surprises that we picked up along the way.

Hotel Reviews
Hotel Lötschberg
Interlaken

Location is great. Staff support ok. Housekeeping below standard.

Authenticity & Character
Old building but relatively well kept.
Location
Convenient distance to various places.
Staff
Staffing at reception should be extended beyond 7pm.
Cleanliness & Comfort
Basic cleanliness and amenities provision need to be improved.
Ameron Luzern Hotel Flora
Luzern

Concierge staff is very knowledgeable and helpful.

Authenticity & Character
Location
Walkable distance to main station.
Staff
Cleanliness & Comfort
BOUTIQUE HOTEL NI-MO
Zurich

Rooms are airconed and spacious.

Authenticity & Character
Location
Walkable to Old Town area.
Staff
Cleanliness & Comfort
Activity Reviews
Bern - Swiss Capital & Countryside!
Bern - Swiss Capital & Countryside!
Switzerland

The actual experience fell short of what was detailed in the itinerary. - There was a scenic drive of Swiss countryside, but we were not told or explained by the driver guide that we were actually going through this so-called UNESCO Biosphere Entlebuch - There was a visit to the Kambly place, but we were surprised to find out that the group of 3 was enrolled in a 2-hour cooking class. We were NEVER told ahead of time.......that certainly wouldn't fit the profile of the group. And there was NO sampling session at Kambly. - There was NO sampling session at Emmentaler either. - We passes through a lot of farmhouses but there was no stop at any of them. We did stop for pictures at the top of some kind of farmland (with a Switzerland Grand Tour signage).

Quality of Experience
Guides, Drivers and Staff
The driver guide Henry was polite, but he acted more like a driver than a guide (except in the guided walk in Bern).
Transport
Lucerne Walking tour and Cheese Tasting
Lucerne Walking tour and Cheese Tasting
Lucerne

We didn't expect a farm walk, even less so, a walk on the high grounds/farm/forest at Sonnenberg. We also didn't expect doing cheese tasting on a bench with cheese and wine brought along in the backpack by the guide Dave. But it turned out we enjoyed the tour VERY much. The green fields, the grazing cows, the cheese and wine, and also Dave's stories were all a great delight!

Quality of Experience
Guides, Drivers and Staff
Transport
Beatus Caves, Panoramic Bridge, Nature Park Blue Lake and Lake Thun Cruise!
Beatus Caves, Panoramic Bridge, Nature Park Blue Lake and Lake Thun Cruise!
Switzerland

Places we visited are special and memorable........particularly the Beatus Caves and the boat ride on Lake Thun. Interesting though that the guide Mike usually just left us at the entrance or at a certain drop point, and we were just given maps to walk around on our own. Is that the standard practice of being a driver/guide?

Quality of Experience
Guides, Drivers and Staff
Maybe the guide should be more "involved" in pointing out and explaining points of interests instead of leasing us just with maps to explore on our own.
Transport
Zurich Old Town, Cruise and Lindt Home of Chocolate
Zurich Old Town, Cruise and Lindt Home of Chocolate
Switzerland
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Clothilde DIEMUNSCH
Clothilde
Clothilde DIEMUNSCH
Local specialist in lacenas, France | Replied on Jun 12, 2025
Hello Winnie;
Thank you for sharing your feedback about your recent trip to Switzerland. It was a pleasure to assist you on the organization!
I’m again truly sorry to hear that the experience didn’t fully meet your expectations.
Your comments are very important to me, and I appreciate you taking the time to point out areas where we can improve. I’m always striving to create memorable and seamless travel experiences, so your insights will help us do better.
Your satisfaction matters deeply,...
Read more

Hello Winnie;
Thank you for sharing your feedback about your recent trip to Switzerland. It was a pleasure to assist you on the organization!
I’m again truly sorry to hear that the experience didn’t fully meet your expectations.
Your comments are very important to me, and I appreciate you taking the time to point out areas where we can improve. I’m always striving to create memorable and seamless travel experiences, so your insights will help us do better.
Your satisfaction matters deeply, and I have at heart that travelers have an amazing time: which is why we proceeded to a financial compensation for the Zurich episod and while we are well aware it will not repare the wrong that was caused, we hope it will convince you to give us another chance for another trip to Switzerland or France for an incredible time!
We also made sure that all our partners are aware of what they can improve and we will pay careful attention to all of that.
Thank you so much for putting your trust in us,
Warmest regards,
Clo

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