Kimkim Trip Reviews

4.8
Based on 20,203 ratings
Read 20,203 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Fabulous - Huge thanks to Kim Kim, Lacey, Annie and JJ !
Thailand | Feb 17 - Feb 27, 2024

hazel
hazel S.
United Kingdom | Reviewed on Mar 02, 2024
We had an amazing holiday in Thailand, our first visit and organised with just one months' notice! Lacey, the local specialist, was really quick to understand our needs, and it was so quick and easy to communicate via the Kim Kim platform. The quality and care were first class and every detail was taken care of and proactively anticipated. Everything ran like clockwork, very efficient and really made the most of our time there! I have become a huge fan of Kim Kim and am telling all our our... Read more

We had an amazing holiday in Thailand, our first visit and organised with just one months' notice! Lacey, the local specialist, was really quick to understand our needs, and it was so quick and easy to communicate via the Kim Kim platform. The quality and care were first class and every detail was taken care of and proactively anticipated. Everything ran like clockwork, very efficient and really made the most of our time there! I have become a huge fan of Kim Kim and am telling all our our friends:) Our two guides, Annie in Bangkok and JJ in Chiang Mai were super friendly & fun and full of insights and tips, going out of thier way to make sure our needs were met. What's not to love about Thailand! Loved all of it but the big highlights were the railway market and river cruise in Bangkok , our culinary family experience in Chiang Mai and both the Kayaking and speed boat Island tours in Phuket.

Hotel Reviews
Amatara Wellness Resort

Beautiful setting and views. especially loved the Sun and Moon terrace and recommend the seafood platter under a full moon!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Villa De Pranakorn
Bangkok

Really smart boutique hotel in a great location in the old town. Loved the breakfast!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Lacey Ngo
Lacey
Lacey Ngo
Local specialist in Hanoi | Replied on Apr 16, 2024

Dear Hazel,
Thank you very much for your flowing feedback. This is really a great motivation for me, Annie, JJ and all of my team. It is our pleasure to accompany you this time, and I hope to have a chance to meet you in Hanoi soon.
From Exotic Voyages team with thanks!

Splendid
Costa Rica | Feb 18 - Mar 1, 2024

D
Diane N.
Canada | Reviewed on Mar 02, 2024
Adam did the initial planning. But Jessica did the detailed itinerary and trouble shooted while we were there. She was very helpful very quickly when we needed help. She was amazing!
The drivers and guides were all great.
We enjoyed our accommodations, except for Ocotea Hotel in Monteverde, which was mostly like a down scale suburban motel. It definitely was not up to KimKim luxury standards, though the food was good and people were nice. If we could have we would have moved to upscale Belmar...
Read more

Adam did the initial planning. But Jessica did the detailed itinerary and trouble shooted while we were there. She was very helpful very quickly when we needed help. She was amazing!
The drivers and guides were all great.
We enjoyed our accommodations, except for Ocotea Hotel in Monteverde, which was mostly like a down scale suburban motel. It definitely was not up to KimKim luxury standards, though the food was good and people were nice. If we could have we would have moved to upscale Belmar Hotel, but were not given the option. This was the major failure of our otherwise splendid trip.
Also, for your information, breakfasts were not included at Makada and The Springs, though our itinerary indicated they were.
We loved Costa Rica and the experiences KimKim designed and executed for us. Our thanks.

Hotel Review
Ocotea Boutique Hotel
Santa Elena

This hotel had very small rooms with minimal amenities. Not recommended.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Adam Gomez
Adam
Adam Gomez
Local specialist in kimkim HQ | Replied on Mar 13, 2024
Hi Diane, Thanks for your honest review! Jessica and I make a great team, so it's awesome that you enjoyed working with her too! I'm sorry to hear that Ocotea Boutique Hotel wasn't to your liking—it's usually a hit with many of our travelers! With just a month to plan your trip during peak travel season, options like Belmar and other popular hotels were all booked up. I've personally visited Ocotea, and it's a lovely, recently renovated family-owned establishment that I thought would suit... Read more

Hi Diane,

Thanks for your honest review! Jessica and I make a great team, so it's awesome that you enjoyed working with her too!

I'm sorry to hear that Ocotea Boutique Hotel wasn't to your liking—it's usually a hit with many of our travelers! With just a month to plan your trip during peak travel season, options like Belmar and other popular hotels were all booked up. I've personally visited Ocotea, and it's a lovely, recently renovated family-owned establishment that I thought would suit you perfectly :) I hope you understand that we always have your best interests at heart!

Sorry, for the mix-up with the breakfast options; we strive to improve! We are so glad you had a great trip and experience in Costa Rica overall! We hope to see you on another kimkim trip! ☀️

Be well,
Adam

The trip was absolutely amazing.
Peru | Jan 18 - Jan 25, 2024

M
Meravsegev S.
Newark, NJ | Reviewed on Mar 02, 2024
The trip was absolutely amazing. Kristy is a true professional and helped to customize the trip to accommodate all our family requests. Sonia, our private tour guide was phenomenal, very knowledgeable and adjusted our tours as needed. Kristy checked on us throughout the 9 days trip. Her restaurant recommendations were very helpful and very good! Highly recommended to use her services . Read more

The trip was absolutely amazing. Kristy is a true professional and helped to customize the trip to accommodate all our family requests. Sonia, our private tour guide was phenomenal, very knowledgeable and adjusted our tours as needed.

Kristy checked on us throughout the 9 days trip. Her restaurant recommendations were very helpful and very good!

Highly recommended to use her services .

Hotel Reviews
Palacio del Inka Cusco
Cusco
Authenticity & Character
Location
Staff
Cleanliness & Comfort
AC Hotel by Marriott Lima Miraflores
Lima
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tambo del Inka Luxury Collection Resort & Spa
Urubamba
Authenticity & Character
Staff
Cleanliness & Comfort
Local specialist: Kristy Tizon
Kristy
Kristy Tizon
Local specialist in Lima, Peru | Replied on Mar 05, 2024

Hi Merav,

Thank you so much for sharing your experience with us! I am happy I was able to help with your trip and that you had a wonderful time. I hope to stay in touch for any future travels to South America!

Take care!

Kristy

Chile from north to south
Chile | Feb 14 - Mar 1, 2024

B
Bianca V.
Romania | Reviewed on Mar 02, 2024
We loved our trip and having everything perfectly setup by Angel was a blessing, made everything so much easier than if we would’ve been on our own. Atacama was spectacular, so was Patagonia. All guides were very knowledgeable and friendly, tours were so much better when u have someone who can give u all details. Hotels are lower quality vs what one with European experience might expect. Thank you, Angel! Read more

We loved our trip and having everything perfectly setup by Angel was a blessing, made everything so much easier than if we would’ve been on our own. Atacama was spectacular, so was Patagonia. All guides were very knowledgeable and friendly, tours were so much better when u have someone who can give u all details. Hotels are lower quality vs what one with European experience might expect. Thank you, Angel!

Hotel Reviews
Best Western Patagonia / Hotel Borde Glaciar
Puerto Natales

Really nice, only thing that it’s 3km out of town.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Diego de Almagro Punta Arenas
Punta Arenas

Nice ocean view rooms, hotel looks old and not well maintained. Awful bathroom with shower splashing around. Beware of reception asking for additional credit card.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Park Inn by Radisson Puerto Varas
Puerto Varas

Not a good one, not so clean, awfull bathrooms. To be avoided.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel La Casa de Don Tomás
San Pedro de Atacama

Great rooms, especially the new part, the Refugio. Avoid their restaurant, average food.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Park Plaza Santiago
Santiago

AC in all rooms making awful noise, bathrooms and showers shpuld be updated, they look they’ve been last setup in the 90s. Otherwise all personnel quite nice and friendly, very good neighborhood.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Dolphins Watching - From Punta Arenas
Dolphins Watching - From Punta Arenas
Punta Arenas
Full Day Tour to Chiloe  - The Island of the Legends
Full Day Tour to Chiloe - The Island of the Legends
Puerto Varas

Boring, too long in the bus to Castro and back

Visit the Saltos del Petrohue - Todos Los Santos Lake  & Osorno Volcano
Visit the Saltos del Petrohue - Todos Los Santos Lake & Osorno Volcano
Chile
Navigation Excursion - Serrano Glacier and Patagonic Lunch
Navigation Excursion - Serrano Glacier and Patagonic Lunch
Chile
Afternoon Visit to "Valle de La luna "
Afternoon Visit to "Valle de La luna "
Chile
Hidden Lagoons of Baltinache
Hidden Lagoons of Baltinache
Chile
Magdalena Island - Penguin Encounter Half Day Tour
Magdalena Island - Penguin Encounter Half Day Tour
Chile
Torres del Paine National Park - Panoramic Tour
Torres del Paine National Park - Panoramic Tour
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Trip- Red Rocks, Lagunas Altiplánicas & Atacama Salt Flats
Full Day Trip- Red Rocks, Lagunas Altiplánicas & Atacama Salt Flats
San Pedro de Atacama
Astronomical Tour -  Atacama Desert
Astronomical Tour - Atacama Desert
San Pedro de Atacama

Highly dependent on weather and moon. Ours not a good experience.

Quality of Experience
Adventure Day at Maipo Valley - Waterfalls, Adrenaline & More!
Adventure Day at Maipo Valley - Waterfalls, Adrenaline & More!
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Angel Gutierrez
Angel
Angel Gutierrez
Local specialist in Santiago | Replied on Mar 02, 2024

Hi Bianca!
Thanks for your Review it's very constructive so we can keep improving our service :)

It was great to have you in Chile with us, I am glad you had a nice experience Exploring my home country. I understand your experience with hotels could be better I appreciate all your comments.
I hope Toma learned much about Chile and our Culture and you can all come back to visit again one Day. My Team and I are all grateful to have such a lovely family to visit us!!

Best Regards,
Angel.

Great experience with KimKim
Australia | Feb 23 - Feb 29, 2024

J
Joe H.
Oneonta, AL | Reviewed on Mar 02, 2024
Tia was very helpful in planning and organizing our trip. We had to make a different plan due to an airline issue, and she worked it out for us easily. Everything went smoothly with pickups and getting us where we needed to be. All the excursions we did were fantastic. Spending the night on the Great Barrier Reef with Divers Den Oceanquest was just indescribable. Beautiful! Would love to do it again! Read more

Tia was very helpful in planning and organizing our trip. We had to make a different plan due to an airline issue, and she worked it out for us easily. Everything went smoothly with pickups and getting us where we needed to be. All the excursions we did were fantastic. Spending the night on the Great Barrier Reef with Divers Den Oceanquest was just indescribable. Beautiful! Would love to do it again!

Activity Reviews
Divers Den - Oceanquest Overnight Experience
Divers Den - Oceanquest Overnight Experience
Cairns

Couldn’t have been any better. Great experience snorkeling and staying overnight was a highlight. Great attentive staff, especially Skye and Thomas. The room was much larger than we were expecting. Highly recommend!

Quality of Experience
Guides, Drivers and Staff
Transport
Unchartered Blue Mountains Tour
Unchartered Blue Mountains Tour
Sydney

Beautiful drive into the mountains. It rained most of the day but Patricia our driver/guide got us to some great spots.

Guides, Drivers and Staff
Sydney Opera House Tour
Sydney Opera House Tour
Sydney

Well worth a visit. Very interesting.

Divers Den - Oceanquest Overnight Experience (Day 2)
Divers Den - Oceanquest Overnight Experience (Day 2)
Cairns

Food was great, checkin and disembarking went smoothly. Got to do 4 dives and the ‘Sharks in the Dark’ was a hit. Great experience.

Quality of Experience
Guides, Drivers and Staff
Daintree, Cape Trib & Bloomfield Day Tour
Daintree, Cape Trib & Bloomfield Day Tour
Cairns

Not to be missed! Gavin our guide was great. Very knowledgeable and passionate about the rain forest. Great experience.

Quality of Experience
Guides, Drivers and Staff
Spirit of Cairns - Dinner Cruise
Spirit of Cairns - Dinner Cruise
Cairns

Great buffet, beautiful boat, very friendly staff. Highly recommend!

Quality of Experience
Food
Guides, Drivers and Staff
Local specialist: Tia Chesser
Tia
Tia Chesser
Local specialist in Wanaka | Replied on Mar 05, 2024

Thanks Joe. Glad to hear you had such an incredible experience and trip exploring Australia. I'm so glad your highlight was the Overnight Stay on the reef, it's a personal favourite!

We had an amazing trip to the Galapagos :)
Galapagos Islands | Feb 24 - Feb 28, 2024

C
Celia M.
Los Angeles, CA | Reviewed on Mar 01, 2024
Linda and team were amazing in planning our custom trip to Ecuador and the Galapagos! My husband and I had a fantastic time and (almost) everything was taken care of for our 5 day trip that included Santa Cruz and Isabela islands. It was really nice to not have to worry about any transfers, have our itinerary planned out for us, and to stay at great hotels. Finch Bay on Santa Cruz island, Galapagos was AMAZING, as were all the tour guides, drivers, and escorts that interacted with us through... Read more

Linda and team were amazing in planning our custom trip to Ecuador and the Galapagos! My husband and I had a fantastic time and (almost) everything was taken care of for our 5 day trip that included Santa Cruz and Isabela islands. It was really nice to not have to worry about any transfers, have our itinerary planned out for us, and to stay at great hotels. Finch Bay on Santa Cruz island, Galapagos was AMAZING, as were all the tour guides, drivers, and escorts that interacted with us through the company.

We loved the activities we did, and Linda did a great job taking our preferences into account. She is super communicative, friendly, helpful, and responsive, including when we had some last minute requests / change of plans. Highly recommend!

Hotel Review
Finch Bay Galápagos Hotel
Puerto Ayora

Seriously beautiful and incredible hotel. Very luxurious, beautiful, and peaceful. Staff are excellent and very on top of things, accommodating, and friendly. Food is delicious too -we loved the breakfast buffet! It's also great that they have a gym, and you can rent wetsuits and snorkel gear for free. We only wish we stayed longer here!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Linda Schulz
Linda
Linda Schulz
Local specialist in Quito | Replied on Mar 01, 2024

Celia, it was a pleasure to help you plan your trip, and I am very happy to hear that you have enjoyed your time on the Galapagos Islands, and especially your stay at Finch Bay Hotel! Hopefully, you can come back one day to explore other islands and other parts of mainland Ecuador as well :)
All the best for you and Phil, and safe travels in the future!
Linda

Great trip.
Ecuador | Feb 16 - Feb 22, 2024

D
Dana D.
New Bedford, MA | Reviewed on Mar 01, 2024
We had a great trip. Alvaro and his team were great communicators, organized, offered helpful advice, and responded quickly to any inquires. Our tour was well-paced and interesting. We learned a lot about Ecuador, had some adventures, and saw many beautiful areas. Our lodgings were all very comfortable, the meals were good, and the tours were very enjoyable. Our tour guide, Edison, was knowledgeable about Ecuador and generously shared his insights and expertise. He only added to... Read more

We had a great trip. Alvaro and his team were great communicators, organized, offered helpful advice, and responded quickly to any inquires. Our tour was well-paced and interesting. We learned a lot about Ecuador, had some adventures, and saw many beautiful areas. Our lodgings were all very comfortable, the meals were good, and the tours were very enjoyable.

Our tour guide, Edison, was knowledgeable about Ecuador and generously shared his insights and expertise. He only added to the experience.

Hotel Reviews
Hacienda Santa Ana
Cotopaxi

Great hotel. Warm and welcoming host. Beautiful location. Comfortable rooms.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hosteria La Andaluza
Riobamba

Great hotel. Warm and welcoming staff. Beautiful location. Comfortable rooms. Amazing art. Delicious dinner. And the courtyard with the bunnies and peacocks made us laugh.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Journey to the Peak From the Center of the Earth: Chimborazo!
Journey to the Peak From the Center of the Earth: Chimborazo!
Ecuador

We were suffering with the altitude, so we weren't sure if we'd make it to the second refuge, but we did! It was snowing and foggy, so there was no view, but we were still thrilled to have made it.

Colonial City Tour, Cooking Class & the Middle of the World Monument
Colonial City Tour, Cooking Class & the Middle of the World Monument
Quito

The class was great. I didn't know what to expect, but it was very fun. Our host was welcoming and knowledgeable. The meal was delicious. And it was a great way to slow down a little and learn about Ecuadorean food.

Quality of Experience
Food
Guides, Drivers and Staff
Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on Mar 01, 2024

Dear Dana & Walter!

Thank you so much for your lovely review and kind words. We are happy to hear that you enjoyed your trip to Ecuador. We hope that on your next adventure, you will have the opportunity to visit the breathtaking Galapagos Islands.

Best wishes,
Alvaro & Team :)

The most amazing experience in Spain thanks to KimKim and our agent...
Spain | Dec 5 - Dec 13, 2023

Cory
Cory C.
Dallas, TX | Reviewed on Mar 01, 2024
I am way overdue on writing this review, but it was so important for me to circle back and do so because the experience we had with our KimKim agent, Rita, was beyond amazing and she, along with the KimKim team, deserves so much praise for helping us to organize the trip of a lifetime. We spent 10 days driving through the south of Spain and Rita provided perfect recommendations and guidance for hotels, tours, and many other must see items along every step of our trip. If fact, the only time... Read more

I am way overdue on writing this review, but it was so important for me to circle back and do so because the experience we had with our KimKim agent, Rita, was beyond amazing and she, along with the KimKim team, deserves so much praise for helping us to organize the trip of a lifetime. We spent 10 days driving through the south of Spain and Rita provided perfect recommendations and guidance for hotels, tours, and many other must see items along every step of our trip. If fact, the only time we did not have a perfect experience were the few times where I ignored Rita's advice (shame on me!). Our 2 tour guides where we did walking tours on the trip were simply amazing in Seville and Granada. . One of the added benefits of KimKim is the mobile app to leverage along way which also provides direct live chat service with your agent - we used it multiple times to ask question regarding the local culture - tipping recommendation for service, language uses, route changes, etc. Additionally - Rita monitored our itinerary along the way as was able to rebook an event for us which canceled their show 2 days before we arrived (we would have had no idea until we got there), but Rita was able to get us rebooked seamlessly at another venue. Based upon our experience, we will be using KimKim going forward on future trips and can not recommend this service enough. Thank you Rita and KimKim!

Activity Reviews
Discover Granada’s Iconic Alhambra & Generalife Gardens
Discover Granada’s Iconic Alhambra & Generalife Gardens
Spain

Our guide in Granada was spectacular! My wife was unable to make the tour so it ended up being only myself and the tour guide and we had an amazing time. His knowledge of the Alhambra was amazing. It was a very enjoyable and educational experience and I would recommend it to anyone who plans to visit the Alhambra.

Quality of Experience
Great experience from start to finish!
Guides, Drivers and Staff
Our guide was amazing!
Transport
The transportation to the Alhambra was luxurious and the driver was great!
A Night of Flamenco in a Sacromonte Cave
A Night of Flamenco in a Sacromonte Cave
Granada

This show was amazing! The location and performers were very entertaining and professional. The entire experience felt very authentic and natural. I would highly recommend it.

Quality of Experience
Guides, Drivers and Staff
Monumental Seville on Foot & Visit Real Alcázar
Monumental Seville on Foot & Visit Real Alcázar
Seville

Our guide was amazing! She was very knowledgeable, easy to talk to, and fund to walk the city with. My wife and I really enjoyed the 1:1 private experience and we would highly recommend it.

Quality of Experience
Our guide was amazing!
Guides, Drivers and Staff
The knowledge the guide had of the city and its history were amazing.
Transport
Local specialist: Rita Pagano
Rita
Rita Pagano
Local specialist in Naples & Madrid | Replied on Mar 06, 2024

Hi Cory! Thank you so much for your kind words, I feel so pleased to be a little part of your lifetime trip to Spain! I hope you created lovely memories around Spain with the help of our entire team and guides. I'll forward them your positive feedback. It's been truly a pleasure🥰 I wish you and Tracey all the best. Until the next trip!!
Rita

Amazing trip with Active India
India | Feb 24 - Feb 28, 2024

Berat
Berat O.
Turkey | Reviewed on Mar 01, 2024
Everything from the start to the end of my trip was amazing! The guides were kind, knowledgeable and helpful. My driver Puran was the best! The plan was well curated and all schedule was punctual. Everybody on the Active India team made sure my 5-day trip in India was perfect with high level of professionalism. I also had the lovely opportunity to meet Ravi and he is a genuinely kind, generous person and an excellent travel agent who went above and beyond to make sure my experience in... Read more

Everything from the start to the end of my trip was amazing!

The guides were kind, knowledgeable and helpful. My driver Puran was the best! The plan was well curated and all schedule was punctual. Everybody on the Active India team made sure my 5-day trip in India was perfect with high level of professionalism. I also had the lovely opportunity to meet Ravi and he is a genuinely kind, generous person and an excellent travel agent who went above and beyond to make sure my experience in India was spotless.

Huge thanks to each one of you for arranging a dream trip! I wish I had at least 7 days to enjoy on the Golden Triangle at a slower pace but Active India made the best out of my limited time and showed me the wonders of India! THANK YOU:)

Hotel Reviews
Hotel Udman Ferns N Petals
New Delhi, Delhi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dera Rawatsar

This is a beautiful heritage hotel with great character and authenticity. Breakfast and food was great, all staff excellent and rooms are all uniquely decorated. This was definitely the best hotel on the trip.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Retreat
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Explore the marvelous  and historic monument : Agra Fort
Explore the marvelous and historic monument : Agra Fort
Agra

This is such a beautiful heritage site. Please don't miss it out. I want to go back!

Quality of Experience
Guides, Drivers and Staff
As always, Puran was great and punctual.
Transport
Taj Mahal Sunrise Visit
Taj Mahal Sunrise Visit
Agra

My guide Ronit was knowledgable and kind. He made sure I had the best info out of Taj Mahal.

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Heritage Walk through Lodhi Garden
Guided Heritage Walk through Lodhi Garden
Delhi

This was a great place to stop by in Delhi.

Quality of Experience
Guides, Drivers and Staff
Transport
Take a stroll through the historic garden (Mehtab Bagh) for the most magical views of the Taj Mahal by TUK-TUK
Take a stroll through the historic garden (Mehtab Bagh) for the most magical views of the Taj Mahal by TUK-TUK
Agra
Quality of Experience
Guides, Drivers and Staff
Transport
Jaipur Sightseeing  Tour
Jaipur Sightseeing Tour
Jaipur

Jaipur is BEAUTIFUL. The architecture of the Mughals combined with Hindu elements was incredible. This was definitely the highlight of my trip.

Quality of Experience
Guides, Drivers and Staff
Raj was great and he was energetic. He was very knowledgable and helpful.
Transport
Local specialist: Ravi Tickoo
Ravi
Ravi Tickoo
Local specialist in New Delhi | Replied on Mar 04, 2024

Dear Berat
Thank you so much for taking out time and sharing reviews of your recent trip to India! We are pleased to hear that you had a nice and enjoyable time while traveling with us. Thanks for your kind words and appreciation for the guides, driver, and all other Active India team members.

It was truly a pleasure meeting with you and knowing you in person.

I look forward to welcoming you again for another India experience,

Best Wishes,

Ravi & Team Active India

Amazing Australian Vacation
Australia | Feb 3 - Feb 22, 2024

Lori
Lori C.
Newark, NJ | Reviewed on Mar 01, 2024
I just came back from a 3-week perfect vacation in Australia. Kimkim travel made by dream vacation possible. From beginning to end Liz ( my kimkim agent) arranged everything and it was seamless...absolutely no stress on me because Liz had every plane ride (5), every chauffeur, every hotel, every ticket to an event etc. done to perfection. She even did my car rental. Obviously Liz and I communicated frequently before the trip and she understood my style and planned accordingly. There were so... Read more

I just came back from a 3-week perfect vacation in Australia. Kimkim travel made by dream vacation possible. From beginning to end Liz ( my kimkim agent) arranged everything and it was seamless...absolutely no stress on me because Liz had every plane ride (5), every chauffeur, every hotel, every ticket to an event etc. done to perfection. She even did my car rental. Obviously Liz and I communicated frequently before the trip and she understood my style and planned accordingly. There were so many great moments in the trip but I'd like to give a shout out to The Merrijig Inn in Port Fairy. It is a B &B that is so quaint and so comfortable and where I had the best dinner of my trip. From Sydney, to the Great Barrier Reef, to Uluru, to Melbourne, to driving the Great Ocean Road, to ending in Adelaide for the Fringe Festival, kimkim made it all happen with perfection.
Thank you, Lori Christensen

Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Mar 01, 2024

Dear Lori,
Thank you so so much for taking the time to review and for your kind words. It was so nice to work with you. I am very lucky to come across clients like you!! Very very happy you enjoyed the entire trip and yes you are right the Merrijig Inn is so cute, its my favorite also!

Hope to have the chance to organize another trip for you soon!
Thanks again
liz

gréât guide in Bogota and Pereira , knowledge...
Colombia | Feb 17 - Feb 29, 2024

A
Amanda W.
Switzerland | Reviewed on Mar 01, 2024
gréât guide in Bogota and Pereira , knowledgeable and also interesting. Margoth and her team are amazing, everything planned went exactly as expected and our experiences such as rhum tasting and a boat trip were great . I truelybreicmmwnd colombia and the agency Aracanto Read more

gréât guide in Bogota and Pereira , knowledgeable and also interesting. Margoth and her team are amazing, everything planned went exactly as expected and our experiences such as rhum tasting and a boat trip were great . I truelybreicmmwnd colombia and the agency Aracanto

Hotel Reviews
Hotel Casa San Agustín
Cartagena de Indias

Rooms too dark

Authenticity & Character
the building
Location
Staff
very attentive
Cleanliness & Comfort
great linen and cushions
Sofitel Baru Calablanca
Cartagena

Too big , not enough chairs at the pool or beach available in the shadow, people reserve and then leave their towels for the day , this should be forbidden

Authenticity & Character
very modern
Location
Great views. very windy and need to hike up
Staff
Speed of serving
Cleanliness & Comfort
Hotel Boutique Sazagua
Pereira

The place of the spa is very noisy

Authenticity & Character
Location
Staff
Cleanliness & Comfort
nice beds
The Artisan D.C. Hotel, Autograph Collection
Bogotá

Great location great breakfast , lacks light in the bathrooms .

Authenticity & Character
Location
nice neighborhood
Staff
Cleanliness & Comfort
Local specialist: Margoth Rico
Margoth
Margoth Rico
Local specialist in Bogota | Replied on Mar 01, 2024

Dear Amanda,
Thank you very much for your feedback, and for traveling with your family to Colombia! It has been a pleasure meeting you, and I hope you stay in touch. On behalf of all our team, we wanted to send you our Best Wishes and Muchas Gracias for making us a part of your trip! Thank you very much for taking the time to write this review and send us your feedback, and we really appreciate this.

Best,
Margoth

A fantastic time in Costa Rica!
Costa Rica | Feb 19 - Feb 29, 2024

Bill
Bill K.
Houston, TX | Reviewed on Mar 01, 2024
Olman, my travel agent had everything planned out perfectly! I went to three places, and each was totally different. Manuel Antonio= world class sunsets and one of top five beaches in Costa Rica. The visitors and picos (locals) applaud the sun as it sets. Monteverde was next. Rainforest and zip lining. Between the self guided rainforest and hanging bridges, the zip lining, and the guided night tour, I was at the park for nine hours. Amazing and awe inspiring! Last was Tamarindo. Another of... Read more

Olman, my travel agent had everything planned out perfectly! I went to three places, and each was totally different. Manuel Antonio= world class sunsets and one of top five beaches in Costa Rica. The visitors and picos (locals) applaud the sun as it sets. Monteverde was next. Rainforest and zip lining. Between the self guided rainforest and hanging bridges, the zip lining, and the guided night tour, I was at the park for nine hours. Amazing and awe inspiring! Last was Tamarindo. Another of the top five beaches in Costa Rica. The beach was probably 100’wide and about 1/2 mile long. I felt like I was the only one there!

Hotel Review
Hotel La Mariposa
Manuel Antonio

I cannot say enough wonderful things about La Mariposa in Manuel Antonio. It is the premier spot for watching the amazing sunsets. The entire staff greets you by name. A tropical floral arrangement and voucher for a bottle of house wine awaited me in my room. It was my birthday and I waited too long to reserve a sunset dinner table (it was 3:00 for a 5:30 sunset) everything was booked. I mentioned that it was my birthday. The guy excused himself and came back a few minutes later. He had reserved the primo table on the patio for me! I always try to have a few strange requests for the front desk. They either knew the answer or researched it for me. The entire staff was well informed, extremely courteous. It was probably one of the best experiences I have ever had.

Authenticity & Character
Everybody was “Pura Vida” the greetings felt genuine. Everybody seemed on the same page.
Location
Best sunset in Costa Rica
Staff
Everyone. The dining room guy MADE a space for me at a sold out dinner(Best table for the sunset). Everyone greeted me (and everyone else) by name.
Cleanliness & Comfort
They were constantly cleaning. Everything was discrete. In the early morning, one guy was trimming the trees with a machete (no power saws). Another was raking up the leaves. Another was sweeping. Still another was cleaning the leaves out of the pool. I never heard anything power.. blowers. There was always someone cleaning, whether in the restaurant, the pool, public areas, flowers. Even the parking lot was spotless!
Activity Reviews
Selvatura Park Self-Guided Hanging Bridges & Zip Lining
Selvatura Park Self-Guided Hanging Bridges & Zip Lining
Monteverde

A great experience! I combined the hanging bridges, zip line, and night tour in one LONG day. But it was worth it! Spent about 3 hours in the hanging gardens. Averaged 100 pictures an hour. There was something new at every turn! It’s cool ( end of February and about 50 degrees F and a 39 mph wind with mist. I had a sweatshirt and jeans and was comfortable. You can hear it raining, but by the time it gets through all the leaves, it’s like a mist. I never got “wet”. The zip line is terrific! I was second in line behind a 84 year old person from England! There’s a lot of climbing (bridges are fairly level), but it’s worth it. The day I was there, the mist was pretty thick (like a fog). When you zip lined, the water was hitting your face like tiny pellets. Didn’t hurt, but stinging.

Quality of Experience
Guides, Drivers and Staff
Manuel Antonio National Park Guided Hike
Manuel Antonio National Park Guided Hike
Costa Rica

The park is very nice, but very busy. They push 2000 people a day through, and at the start, it’s like a cattle call. The guides are very good at spotting (animals) to small groups of about 20 people, but they are on a time schedule (get in, get out, next group). If one group sees something, all the other groups join in, so there are 30 people pointing, talking and taking pictures. The beach inside the park is one of the top 5 in Costa Rica, and the water is a perfect temperature. Beautiful!

Quality of Experience
Guides, Drivers and Staff
Transport
Night Excursion at the Wildlife Refuge in Monteverde
Night Excursion at the Wildlife Refuge in Monteverde
Monteverde

The guides are very knowledgeable, and the groups are small. One good thing is that the guides use WhatsApp to tell the other guides about “finds” so the other guests can be included.

Quality of Experience
Very knowledgeable guides
Guides, Drivers and Staff
Everyone was very polite and helpful. The road to the facility is not a road-it is a 4 wheel adventure. Very steep, rocky, slightly muddy full of huge ruts. Once you reach the destination, everything is paved in the parking lot
Transport
Local specialist: Olman Romero
Olman
Olman Romero
Local specialist in San Jose, Costa Rica | Replied on Mar 01, 2024

Hello Bill,

Your photos from Costa Rica are amazing! I'm thrilled to hear that you had a fantastic time celebrating your birthday. I enjoyed planning your itinerary, and it's great to see that everything paid off.

Pura Vida,
Olman

Fantastic Trip. Couldn't be happier!
Vietnam | Feb 10 - Feb 19, 2024

Megan
Megan H.
Ashburn, VA | Reviewed on Mar 01, 2024
We were really happy with this trip and very pleased with how everything went. Every guide and driver was terrific. Huyen was responsive and helpful at every turn. She made the logistics anxiety-free.
In Vietnam, Binh was wonderful. He worked very hard to ensure that we got to do everything we wanted. Our driver was also friendly and helpful. We appreciated that they had water for us at all times. We loved the restaurant where we had lunch. the first day. The whole itinerary was...
Read more

We were really happy with this trip and very pleased with how everything went. Every guide and driver was terrific. Huyen was responsive and helpful at every turn. She made the logistics anxiety-free.
In Vietnam, Binh was wonderful. He worked very hard to ensure that we got to do everything we wanted. Our driver was also friendly and helpful. We appreciated that they had water for us at all times. We loved the restaurant where we had lunch. the first day. The whole itinerary was great. We can't wait to return to Vietnam.
I loved our time in Cambodia. Breeya was a fantastic guide and very responsive to our needs. The driver had not only cold water, but chilled washcloths for us every time we returned to the van. What a lifesaver in the heat! The lunch was again outstanding., and the entire visit was amazing. We really loved the Won Residence Hotel. Definitely want to return to Cambodia, too.
We had a lot of fun in Thailand.. It would be great if the guides/drivers there would have water and cold cloths. Palm and Nan both were friendly, helpful, and knowledgeable guides. The Bhodi Serene was a very nice hotel in Chiang Mai. The Elephant Jungle Sanctuary was a highlight of the trip.

Hotel Reviews
Bodhi Serene Chiang Mai Hotel (SHA Extra Plus)
Chiang Mai

My one-night stay at the Bodhi Serene Hotel in Chiang Mai was delightful. The hotel had a serene ambiance, and the staff took good care of us. The room was comfortable, and we enjoyed our time there. It was a peaceful retreat before departing.

Novo City Bangkok Hotel

During my two-night stay at the Novo City Bangkok Hotel, I found it to be a comfortable accommodation. The hotel was great, and the location was convenient for exploring the city. The rooms were spacious, and having breakfast included was a bonus. Overall, a pleasant experience.

Location
MK Premier Boutique hotel
Hanoi

I stayed at the MK Premier Boutique Hotel in Hanoi for three nights, and it was a great experience. The location in the Old Quarter was fantastic as we could easily walk out and find food at night. The room was nice and met our expectations. Breakfast being included was a big plus, and the spacious rooms were comfortable. Overall, a satisfying stay.

Location
Won Residence Hotel

We all loved this intimate boutique hotel. They greeted us with delicious watermelon juice. Dinner at the rooftop restaurant was bliss., and breakfast by the pool was lovely. The housemade pineapple marmalade was fantastic. Every single staff member was friendly, helpful, and a pleasure to interact with. Our only regret was that we didn't have more time to spend at this lovely hotel.

Authenticity & Character
Intimate and serene.
Location
Not quite sure how easy it is to walk from there. We were only at the hotel at night.
Staff
The manager who greeted us and took care of. Also, the restaurant staffs.
Cleanliness & Comfort
Great bed!
Activity Reviews
Bangkok - Visit the floating markets - half-day city tour (B)
Bangkok

While on our way to the floating markets outside Bangkok, our tour made a stop at a place where we could see elephants and even ride them if we wanted. However, our daughter was uncomfortable with the idea of seeing animals perform tricks, so we decided to skip that part of the tour. Despite this, the conservation efforts and care for the animals at the sanctuary were commendable, and we appreciated the positive environment. It was a good experience overall, but we chose to opt-out of certain activities based on our values.

Quality of Experience
Arrive in Bangkok - Dinner cruise Chao Phraya Cruise (D)
Bangkok

During our time in Bangkok, we had the opportunity to experience a dinner cruise along the Chao Phraya River. The dinner cruise was a memorable experience. However, it was quite crowded and we stood for a long time in queue due to the high season. Overall, it was a fantastic way to enjoy the city lights and indulge in a delicious meal.

Chiang Mai - Elephant Jungle Sanctuary
Chiang Mai - Elephant Jungle Sanctuary
Chiang Mai

Mai exceeded our expectations. The sanctuary focused on conservation efforts and treated the elephants with care and respect. We had the opportunity to shower the elephants and even apply mud on them, which they enjoyed. The experience was hands-on and educational, allowing us to spend quality time with the elephants in a responsible manner. It was a fun and heartwarming experience that I would highly recommend to others.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Huyen Nghiem
Huyen
Huyen Nghiem
Local specialist in Hanoi, Vietnam | Replied on Apr 24, 2024

Dear Megan,

Thank you for your honest review! I am delighted to hear that you had a wonderful time in Vietnam, Siem Reap, and Thailand. I will share your review with our colleagues to let them know how well they performed.

Thank you again for trusting me and booking with Kimkim. I look forward to supporting you in planning your next vacation to Vietnam in the future.

Best regards,

Huyen Nghiem (Ms)

Beautiful country, great guides
Guatemala | Feb 17 - Feb 24, 2024

Roger
Roger A.
Birmingham, MI | Reviewed on Mar 01, 2024
Our first foray to Central America was a fantastic experience, made more so by the enthusiastic, knowledgeable and kind guides and travel planners in Guatemala. The trip was well planned, with one glitch involving an overbooked hotel. The folks from the local tour agency went above and beyond to remedy the matter, with refunds, extra guide time and a dinner thrown in. They were flexible and anxious to see that our every whim was satisfied. Special thanks to JJ and Catherine-great job both.... Read more

Our first foray to Central America was a fantastic experience, made more so by the enthusiastic, knowledgeable and kind guides and travel planners in Guatemala. The trip was well planned, with one glitch involving an overbooked hotel. The folks from the local tour agency went above and beyond to remedy the matter, with refunds, extra guide time and a dinner thrown in. They were flexible and anxious to see that our every whim was satisfied. Special thanks to JJ and Catherine-great job both. And Carlos' personal connection to Tikal enriched our magical experience in that mystical place.

Activity Reviews
Villages Around Antigua By Chicken Bus (Special)
Villages Around Antigua By Chicken Bus (Special)
Antigua

Sounds silly but was actually great fun Learned a ton about Guatemalan home industries and agriculture.

Tikal Mayan Civilization
Tikal Mayan Civilization
Guatemala

Magical experience. Mysterious ruins in a jungle setting, no mobs of tourist busses, it does not disappoint.

Sunrise in Tikal
Sunrise in Tikal
Guatemala

Absolutely out of this world. If the weather cooperates, an experience with no parallel.

Local specialist: Catherina Tittaferrante
Catherina
Catherina Tittaferrante
Local specialist in Antigua Guatemala | Replied on Mar 02, 2024
Hearing that your first adventure in Central America was a fantastic experience is what we live for! Your kind words about our enthusiastic and knowledgeable team members, makes us feel I apologize for the glitch with the overbooked hotel, but I'm glad to know that we were able to pump you and we went above and beyond. It's our commitment to make things right. And I couldn't agree more about Carlos, we support local community as one of our major goals is to witness local expert and... Read more

Hearing that your first adventure in Central America was a fantastic experience is what we live for! Your kind words about our enthusiastic and knowledgeable team members, makes us feel

I apologize for the glitch with the overbooked hotel, but I'm glad to know that we were able to pump you and we went above and beyond. It's our commitment to make things right.

And I couldn't agree more about Carlos, we support local community as one of our major goals is to witness local expert and friendly guides develop their best this will always guarantee having a deep and real connection to every destination,

We consider you as our own family and we will always be happy to explore together what the world has to offer. Who knows maybe our next adventure is waiting of us at Belize or El Salvador.

Wish you both nothing but the best, huge hug.

Daughter Mother trip to Northern India
India | Feb 18 - Feb 27, 2024

Mary
Mary R.
Pagosa Springs, CO | Reviewed on Mar 01, 2024
Our four local guides were excellent, each with the personality that suited the city. We cannot say enough nice things about Mr Pushcar, our driver! He was always on time, had water, hand sanitizer, wipes & candy. The car was immaculate. The Delhi local representative really made us feel comfortable & guided us through both the train station & the airport. Each one of the hotel properties were unique & very comfortable. Overall excellent trip!! Read more

Our four local guides were excellent, each with the personality that suited the city. We cannot say enough nice things about Mr Pushcar, our driver! He was always on time, had water, hand sanitizer, wipes & candy. The car was immaculate. The Delhi local representative really made us feel comfortable & guided us through both the train station & the airport. Each one of the hotel properties were unique & very comfortable. Overall excellent trip!!

Hotel Review
Nahargarh
Ranthambore

Beautiful property which whisked us back to the time of the Rajs coming there for safaris. The service was very good & food was tasty.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Morning and Evening game drives at Ranthambore (Sharing Jeep)
Morning and Evening game drives at Ranthambore (Sharing Jeep)
Ranthambore

Park was gorgeous & while we did not see a tiger we did see a leopards as well as lots of other wildlife . Unfortunately our naturalist seemed tired & bored, not engaging us even when I have a science background & would ask questions. Morning driver did an incredible job getting us to the leopard sighting.

Afternoon visit to Bagore ki Haveli and enjoy a cultural evening of Rajasthani Folk Dance
Afternoon visit to Bagore ki Haveli and enjoy a cultural evening of Rajasthani Folk Dance
Udaipur

We only went to the dance & the event was so crowded we saw almost nothing

Jaipur Sightseeing  Tour
Jaipur Sightseeing Tour
Jaipur

Our guide Hans really exemplifies the vibrancy of this city! Incredible architecture! Elephant ride was so much fun!!

Quality of Experience
Guides, Drivers and Staff
Transport
Taj Mahal Sunrise Visit
Taj Mahal Sunrise Visit
Agra

What can you say when you see one of the 7 wonders of the world when almost no one else is there? I can’t find the world to describe how beautiful this is & the testament to a great love

Quality of Experience
Guides, Drivers and Staff
Old Delhi Sightseeing
Old Delhi Sightseeing
Delhi

Visiting Old Delhi & soaking up the sights & sounds & incredible food was a great start to our India tour. A visit to the Sikh gurdwara was one of the highlights of the day.

Quality of Experience
Guides, Drivers and Staff
Transport
Cooking Class, and Dinner with Local Family
Cooking Class, and Dinner with Local Family
Jaipur

Loved spending time with the Singh family. They were so welcoming & food was delicious!

Quality of Experience
Food
Udaipur Sightseeing
Udaipur Sightseeing
Udaipur

Wonderful experience at the Jagdish temple & Summer palace. He also went above & beyond to find a lady to do henna on our hands, something my daughter really wanted to do.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ravi Tickoo
Ravi
Ravi Tickoo
Local specialist in New Delhi | Replied on Mar 07, 2024

Dear Mary,
Namaste!
Thank you so much for your reviews. we are happy to hear you and your daughter had a nice and enjoyable trip to India. Pleased to hear your positive impression of the itinerary/trip plan and appreciation for our local guides, Car, and driver. Your positive feedback is very motivating for me and my team to make efforts to improve further our services.

we look forward to welcoming you again in India for another adventure,

Best Regards,

Ravi

This is the first time I have ever had someon...
Greece | Feb 16 - Feb 23, 2024

Jennifer
Jennifer C.
Barnstable, MA | Reviewed on Mar 01, 2024
This is the first time I have ever had someone help plan and book a vacation. It was an awesome experience from start time end. Angela listened and planned a vacation that was perfect! All our guides were so knowledgeable and fun, all our transportation organized ahead of time made for a stress free time. I wish I had written down all the names of our guides- they were all fabulous! My favorite was the food tour in Athen for 2 reasons- we had some incredible food but also walked all over the... Read more

This is the first time I have ever had someone help plan and book a vacation. It was an awesome experience from start time end. Angela listened and planned a vacation that was perfect! All our guides were so knowledgeable and fun, all our transportation organized ahead of time made for a stress free time. I wish I had written down all the names of our guides- they were all fabulous! My favorite was the food tour in Athen for 2 reasons- we had some incredible food but also walked all over the city and I saw some areas I probably would have never found on my own. I 1000% would recommend Angela!!

Hotel Reviews
Athens 21
Athens
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Theatro Hotel Odysseon
Kalabaka
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Santorini Mansion at Imerovigli
Santorini

Very comfortable with stunning views!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Art Pantheon - Suites & Apartments
Plaka, Athens

Traveled with 3 couples and it was so nice having a private bedroom and bathroom. Great area with lots of restaurants. Easily walkable to entire city.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Discover the imposing Meteora Rocks by hiking
Discover the imposing Meteora Rocks by hiking
Greece
Quality of Experience
Guides, Drivers and Staff
Transport
2 day Athens Escape to Delphi and Meteora (Delphi day)
2 day Athens Escape to Delphi and Meteora (Delphi day)
Greece
Quality of Experience
Guides, Drivers and Staff
Transport
LS Catamaran Cruise MDL
LS Catamaran Cruise MDL
Santorini
Quality of Experience
Food
Guides, Drivers and Staff
Winter Panoramic Tour 24-25
Winter Panoramic Tour 24-25
Santorini
Quality of Experience
Guides, Drivers and Staff
Transport
The Delicious Athens Food Tour
The Delicious Athens Food Tour
Greece

This was my favorite tour I did in Athens, great food and was able to walk all over the city and explore areas I would never had seen on my own.

Quality of Experience
Guides, Drivers and Staff
Athens Highlights Mythology Tour
Athens Highlights Mythology Tour
Greece
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Angela (Angeliki) Giannioti
Angela (Angeliki)
Angela (Angeliki) Giannioti
Local specialist in Greece | Replied on Mar 01, 2024

Yeia sou, Jennifer!
Thank you for your time to leave a review.
I am really happy that you had a great time during your vacation here in Greece with us.
I would love to see you all coming back soon!
Until then take care, have fun, and safe travels!
Angela

Michael and the Kim Kim group crafted an amazing Colombian Trip
Colombia | Feb 9 - Feb 21, 2024

Andrea
Andrea M.
Chicago, IL | Reviewed on Feb 29, 2024
Michael and the Kim Kim group were amazing to work with. They shaped a wonderful itinerary for our group. We loved Bogotá and the great neighborhood they had us stay with a great tour guide who let us try all the local fruit. Medellín exceeded our expectations. We loved this city and our only regret was that we didn't adjust our itinerary and spend more time here. We had Andres for 3 days and he made us fall in love with the city. All the activities (white water rafting, touring Comuna... Read more

Michael and the Kim Kim group were amazing to work with. They shaped a wonderful itinerary for our group. We loved Bogotá and the great neighborhood they had us stay with a great tour guide who let us try all the local fruit. Medellín exceeded our expectations. We loved this city and our only regret was that we didn't adjust our itinerary and spend more time here. We had Andres for 3 days and he made us fall in love with the city. All the activities (white water rafting, touring Comuna 13 & the local coffee farm) were amazing. We also loved Tayrona and again we didn't have enough days in our trip to extend this portion, but it was beautiful. The hotel the group booked for us was wonderful. We ended the trip in Cartagena. Anther amazing city. I personally am not a fan of the heat, so fewer days here would have worked better in my itinerary, but that is just because of my personal preference. Again, we are so happy to have used Michael and the Kim Kim group and we would not have had such a great trip without them.

Activity Review
Cartagena Bike Tour
Cartagena Bike Tour
Cartagena

Not a good place to bike and received not a lot of city information. The Guides did their best to keep us safe, but I wouldn't have recommended this tour.

Quality of Experience
Have a walking tour instead with more details of the city.
Guides, Drivers and Staff
More city information and interesting information
Transport
Not a good way to see the city
Local specialist: Michael Gold
Michael
Michael Gold
Local specialist in San Agustín, Huila, Colombia | Replied on Mar 01, 2024

Hi Andrea,
Thank you so much for your wonderful feedback! I'm glad to know that you enjoyed Bogotá and that Medellín exceeded your expectations. I also appreciate your honest reflection on Cartagena and the heat, as personal preferences can vary. We regret to hear that the bike tour might not have met your expectations. Your feedback is valuable, and we'll certainly take it into consideration for future improvements.
Safe travels!
Michael & The Chaska Tours Team

Exceeded our expectations
Colombia | Feb 9 - Feb 21, 2024

M
Michael M.
Chicago, IL | Reviewed on Feb 29, 2024
Our 2 week trip to Colombia was excellent and provided a nice variety of experiences. Our highlight was our guide Andres in and around Medellin. He was incredibly informative, kind and generally a pleasant person to be around. He made this part of our trip really amazing, from the city tour to our experience at a coffee farm. Read more

Our 2 week trip to Colombia was excellent and provided a nice variety of experiences. Our highlight was our guide Andres in and around Medellin. He was incredibly informative, kind and generally a pleasant person to be around. He made this part of our trip really amazing, from the city tour to our experience at a coffee farm.

Hotel Reviews
Hotel Kartaxa Cartagena
Cartagena

The hotel room was small and not comfortable. Our room received strong kitchen smells every morning from the restaurant below. Noise from guests in the central atrium was constant and disruptive.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Casa Deco
Bogotá

The hotel was in an excellent location near area attractions. However, the rooms were a bit dated and the noise from the street was loud. Having ear plugs at this hotel is a must.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Campana Hotel Boutique
Medellín

We enjoyed the location, comfort and staff at this hotel. The rooms were very comfortable and the staff were some of the friendliest and helpful people on our trip. The short walk to restaurants in Poblado was a nice perk.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Senda Watapuy
Santa Marta

Very nice hotel in a beautiful location. The staff was attentive and helpful throughout our stay.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Bogota Highlights Tour
Bogota Highlights Tour
Bogotá

We had an excellent guide, were able to visit Monserrate without waiting in a long line, and tasted a variety of native fruits. It was a great way to begin our trip.

Medellín Day Tour
Medellín Day Tour
Medellín

Excellent trip with our guide Andres. We explored areas of the city that we would not have visited otherwise. The lunch was also excellent.

Peñol Boulder & Guatapé Boat Trip
Peñol Boulder & Guatapé Boat Trip
Medellín

Despite not feeling well, I enjoyed the trip to these areas. Guatape was beautiful and I wish we had more time to explore this town.

Rafting on Río Calderas
Rafting on Río Calderas
Medellín

Highlight of the trip. Excellent guides and fun experience.

Cartagena Bike Tour
Cartagena Bike Tour
Cartagena

The trip felt dangerous due to cycling through traffic. It was hard to enjoy and learn about the city due to this.

Rosario Islands Day Trip
Rosario Islands Day Trip
Cartagena

This day trip was a disappointment. The accommodations were very basic - we didn't even have access to towels to rent. There was no water to wash hands at the bathroom. The water and beach were also very dirty with plastics and prophylactics.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Coffee-Culture Tour
Coffee-Culture Tour
Medellín

Wonderful guide and interesting experience to explore this natural farm.

Cartagena Street Food Tour
Cartagena Street Food Tour
Cartagena

Interesting experience that we would not have done otherwise. Some of the tastiest food of our time in Cartagena.

Cartagena Dance Class
Cartagena Dance Class
Cartagena

Very good instructor.

Local specialist: Michael Gold
Michael
Michael Gold
Local specialist in San Agustín, Huila, Colombia | Replied on Mar 01, 2024

Hi Michael,
Thank you so much for your kind words!Fantastic to hear that your two-week trip to Colombia was excellent and that you enjoyed a variety of experiences. It's especially wonderful to know that you had a really great time on the rafting excursion. If you ever plan another adventure to Colombia, we'd be thrilled to assist you. Safe travels!
Best regards,
The Chaska Tours Team

Start to Finish - Our Morocco Vacation was more than we hoped for!
Morocco | Feb 17 - Feb 28, 2024

Janet
Janet M.
Newark, NJ | Reviewed on Feb 29, 2024
Here are some thoughts about our recent trip to Morocco - A good vacation in Morocco begins with your driver/guide and Samir was the BEST! He was waiting for us at the airport when we arrived and was on call every minute until we departed. He was reliable (always on time) and a wonderful representative of Morocco. He told us about the country's history and culture and gave us his personal perspective, making it even more interesting. He is an amazing guy! We had some long days of driving... Read more

Here are some thoughts about our recent trip to Morocco -

A good vacation in Morocco begins with your driver/guide and Samir was the BEST! He was waiting for us at the airport when we arrived and was on call every minute until we departed. He was reliable (always on time) and a wonderful representative of Morocco. He told us about the country's history and culture and gave us his personal perspective, making it even more interesting. He is an amazing guy! We had some long days of driving - from Marrakesh to Essaouira to Casablanca to Fes to the desert to Boumaine Dades and back to Marrakesh - but they were wonderful. Morocco's topography and scenery are stunning and Samir's driving made us feel safe and in good hands. We laughed a lot and had some terrific discussions. Samir was the key ingredient to making our vacation a special one.

We started vacation planning with some general idea about where to go in Morocco but we needed lots of help. Emailing and texting with Ali was wonderful - he answered every question and gave us suggestions that we were better than the ones we had come up with. We even had a chat on WhatsApp. I can't believe how he transformed our original mixed-up plan into a smooth and well-organized journey.

One of the best things about going with a private driver is that you have control over timing - when to get started in the morning, when to stop, how long to stop, and flexibility about when to eat along the way. So much better than group tours we've been on. We had a chance to meet people during our two nights in the desert and at breakfast in our roads. Along the way, we had a nice encounter with a group of young girls at a pastry shop. Samir saw that they wanted to talk with us and made an impromptu introduction - it was lovely.

The riads! We loved them. They are generally small with around 10 rooms - ideal for the two of us, with no large tour groups to contend with. Breakfasts were abundant and delicious! The riads were utterly charming. Loved the style, staff, and beauty of the riads.

There is so much more to say but simply said Morocco was a once-in-a-lifetime adventure! We couldn't have asked for more. One thing for sure - we will use KimKim again. The match they made for us with Original Travel in Morocco was perfect. Now we know we can trust their referrals and relax when we plan our next trip. It was sooooo easy. Here's to many more once-in-a-lifetime adventures.

Hotel Reviews
Dar Rihana Dades
Douar Aït Ouffi

This was my favorite riad because of the great food!!!! Dinner was a complete surprise - gourmet cooking in the middle of the Dades! The food was traditional but with a contemporary flare that made it amazing. I'd give the chef a 5-star rating!!! Even more for his ingenuity :) The style of the riad is interesting - it retains its authenticity but has a flare with modern elements. The terrace and the pool!!!! Beautiful in the setting of the mountains and greenery of the valley!!! The entry to the riad is simple, giving no hint of what is to come. The welcome of lemon tea was a lovely surprise...an elegant switch from the mint tea. I LOVE DAR RIHANA!!!

Authenticity & Character
Great blend of old and new.
Location
So close to the glades! Perfect for hiking or just roaming around.
Staff
Abdul and his brother seem to do everything with ease yet pay attention to every detail. Abdul handles the front desk, and serves the meals. His brother is the chef and he works with a young woman in the kitchen. They are all incredibly modest. I had to congratulate the chef and his assistant directly and peeked into the kitchen and saw that it scrupulously maintained.
Cleanliness & Comfort
Absolutely perfect!
Riad Salam Fes
Fes

This large riad is sumptuous! Its furnishings and design are beyond belief beautiful. You feel like royalty. The rooms are huge with charming details. Breakfasts are delicious and the dining room is lovely. Highly recommend staying at this elegant riad. It is a one-of-a-kind!

Authenticity & Character
The riad is the real thing. Makes you wonder what living there was like when it was a home.
Location
Staff
We were warmly welcomed when we entered for the first time. Staff were helpful and attentive.
Cleanliness & Comfort
Perfect!
Riad Chbanate
Essaouira

Our stay at Riad Chbanate was memorable - we would definitely stay there again!!! Its central location was great, making it easy to get around - down to the beach and for shopping. In contrast to the activity out of doors, the interior of the riad was calm and lovely. The rooms were very, very large with a swing in the center of the room (it was very comfortable :) The bathroom had a deep tub for soaking and was very separate from the bedroom. Breakfasts were huge and prepared to order. So delicious. We ate dinner in one evening and it was very romantic - roses, a wood-burning fireplace, candles, and excellent food. Loved this place!!!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Le Pèlerin
Marrakech

We loved Le Pelerin!!! This small riad is elegant and welcoming. Every detail is perfect. The style is a modern Moroccan with a sophisticated style. The staff were over-the-top great! I would highly recommend this riad to anyone. It is a sweet oasis in the chaos of Marrakesh. Breakfasts...terrific! Rooftop open for relaxing or a bite to eat. Finding the riad would be a challenge without the help of a driver/guide. Arrangements were made and the staff came to the main road and guided us back into the medina. Walking through the narrow alleyways was daunting for a first time Marrakesh visitor but the dark alley opened into a glowing gem of a riad. The surprise factor made it even more beautiful.

Authenticity & Character
Loved the way in which the old structure was maintained and enhanced by the contemporary updates.
Location
Being in the medina was a terrific advantage. Really liked the close yet remote location
Staff
I wish I could remember their names. Each and everyone was excellent.
Cleanliness & Comfort
Meticulously clean!!!
Mövenpick Hotel Casablanca
Casablanca

I would not recommend this hotel. There was a terrible smell in the hallway, our ac didn't work correctly, the teapot was broken, and the service in the rooftop restaurant was very slow (more than 45 minutes to get our order), and the pizza was terrible. On the good side, the breakfast and the morning staff were terrific.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tiziri Luxury Camp
Merzouga

Our review matches those of others - Tiziri Luxury Camp is AWSOME!!! The men who run the camp have perfected the art of welcoming new visitors and making them feel at home. The tents are wonderful - luxurious yet simple. It gets cold in the desert at night but the radiator and 20 lbs. of blankets kept us warm. The heating pads helped, too.

Authenticity & Character
The dunes may be ancient but the accommodations are modern. The guys taking care of us were cool and "authentic" whether dressed with a turban or just wearing jeans.
Location
The middle of the desert is precisely where you want to be :)
Staff
Cool guys who know how to laugh, joke, sing, dance, and take care of guests!
Cleanliness & Comfort
Clean and well-tended grounds.
Activity Reviews
Morocco Last Nomads Experience: Tea, Tales & Desert Adventures
Morocco Last Nomads Experience: Tea, Tales & Desert Adventures
Merzouga

Going into the desert is an amazing experience. The tents at Tizeri camp were beautiful, clean, and well-maintained. The desert experience was at the top of our list of adventures in Morocco.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Transfer from Fez to Merzouga Desert
Private Transfer from Fez to Merzouga Desert
Morocco

This is a must-do when in Morocco. We drove into a snow storm in Morocco's "little Switzerland" and we saw monkeys there. The Roman ruins in Volubilis are not to be missed!

Quality of Experience
Transport
Dine with a Local Family
Dine with a Local Family
Morocco

This was a terrific experience. Being welcomed into a local family's house was an honor. After the family warmed up to us (and we to them), the visit was fun. We were joking and laughing. Couldn't have been better.

Quality of Experience
Food
The visit wasn't really about the food. It was about meeting a Moroccan family.
Transport
The son of the family picked us up and dropped us off.
Guided Tour of Fez Medina
Guided Tour of Fez Medina
Fes

We took the tour on a Friday and much of the medina was closed.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Transfer from Essaouira to Casablanca
Private Transfer from Essaouira to Casablanca
Morocco

The scenery along the coast is interesting, however, it is flat, and little to see other than the ocean. It was good that about halfway through the trip our guide/driver took the highway. It made the trip faster and I don't think we missed anything along the way.

Quality of Experience
Scenery was not as interesting as the rest of the country.
Guides, Drivers and Staff
Transport
Guided Tour of Essaouira
Guided Tour of Essaouira
Essaouira

The guide was a very nice gentleman.

Quality of Experience
Guides, Drivers and Staff
Transport
Marrakech Evening Food Tour
Marrakech Evening Food Tour
Marrakesh

Fun roaming the main square and trying street food. Felt safe that the food would be good based on our guide's recommendations.

Quality of Experience
Food
All of the food was great!
Guides, Drivers and Staff
Transport
Transfer to Dades Valley via Todra Gorges
Transfer to Dades Valley via Todra Gorges
Morocco

A beautiful drive through the high Atlas mountains. Highly recommend.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Architectural Elegance: A Journey through the Hassan II Mosque
Architectural Elegance: A Journey through the Hassan II Mosque
Morocco

The mosque was amazing!

Quality of Experience
Guides, Drivers and Staff
Transport
Private Transfer from Marrakech to Enchanting Essaouira
Private Transfer from Marrakech to Enchanting Essaouira
Morocco

It was a nice, simple orientation to the city.

Quality of Experience
Going to the Jewish area and learning more about Jews in Morocco was interesting.
Food
Guides, Drivers and Staff
Nice gentleman.
Transport
Half-Day Guided Tour of Marrakech
Half-Day Guided Tour of Marrakech
Marrakesh

Great overview of Marrakesh! Terrific guide. Felt more comfortable roaming around the medina after the tour.

Quality of Experience
Our tour guide! He was cool, good sense of humor, and was flexible about how long we spent at each location and took us where we wanted to go.
Food
Guides, Drivers and Staff
Transport
Private Transfer from Boumalne Dades to Marrakech via the Atlas Mountains
Private Transfer from Boumalne Dades to Marrakech via the Atlas Mountains
Morocco

The gorges were amazing! A big surprise to find such beautiful cliffs and valleys. Would recommend staying longer. The trails look wonderful.

Quality of Experience
Guides, Drivers and Staff
Transport
Quick Tour of Casablanca with your Driver-Guide
Quick Tour of Casablanca with your Driver-Guide
Morocco

The mosque is an amazing structure but having to stay over in Casablanca to see it was not pleasant.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ali Moujane
Ali
Ali Moujane
Local specialist in Atlas Mountains | Replied on Feb 29, 2024

Hi Janet,

Thank you so much for sharing your incredible experience of your recent trip to Morocco! Reading about your adventures with Samir and your journey through the stunning landscapes of Morocco was truly heartwarming.

Knowing that we played a part in facilitating your once-in-a-lifetime adventure brings us immense joy. We look forward to helping you plan many more unforgettable journeys in the future.

Here's to endless wanderlust and countless more once-in-a-lifetime adventures!

Warm Regards,
Ali

Fei was awesome and very helpfull with everyt...
Japan | Feb 11 - Feb 18, 2024

Khosiyat
Khosiyat M.
Chicago, IL | Reviewed on Feb 29, 2024
Fei was awesome and very helpfull with everything throughout this vacation! She helped me to make plan and changed everything if I needed something different. While I was in Japan, she was very helpful when I had any questions. It was very convenient for people like me who isn’t great at planning trips, she planned everything and all the hotel and tour guides were great! I had blast while I was in Japan!
Thank you Fei for everything! I can’t wait to go back to Japan again and plan...
Read more

Fei was awesome and very helpfull with everything throughout this vacation! She helped me to make plan and changed everything if I needed something different. While I was in Japan, she was very helpful when I had any questions. It was very convenient for people like me who isn’t great at planning trips, she planned everything and all the hotel and tour guides were great! I had blast while I was in Japan!
Thank you Fei for everything! I can’t wait to go back to Japan again and plan everything with you again!

Hotel Reviews
HifumiRyokan Kyoto station

Location was great, right by the Kyoto station and great places near by! Super clean hotel and also I had the best breakfast there!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Keio Presso Inn Tokyo Station Yaesu

Staff was very helpful! Great location for everything. Good restaurants around the hotel. Staff was very helpful with sending my luggage too.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Kyoto City Tour with Kinkaku-ji Temple and Fushimi Inari Taisha (Join-in)
Full Day Kyoto City Tour with Kinkaku-ji Temple and Fushimi Inari Taisha (Join-in)
Kyoto

Great thing to do if you want to see historical sites in one day when you are in Kyoto for short time! Guide was awesome, he was very helpful with everyone! He checked in if everyone is doing okay! It was great tour and loved our tour guide!

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Nikko Toshogu Shrine, Kegon Falls & Lake Chuzenji Tour(join-in)
Full Day Nikko Toshogu Shrine, Kegon Falls & Lake Chuzenji Tour(join-in)
Tokyo

I got super lucky on being the only person on the tour so whole day was awesome! My tour guide was great! She showed me great historical sites and great lunch together!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Fei He
Fei
Fei He
Local specialist in Japan | Replied on Mar 05, 2024

Hi Khosiya,

Hope you have a great day.Thank you so much for your kind words and feedback. I'm glad to hear that you had a blast in Japan and enjoyed all aspects of your trip, including the accommodations and tours.

I'll be sure to pass on your appreciation to our guides and the rest of the team. We can't wait to welcome you back to Japan for another amazing adventure. If you ever need assistance with planning your next trip, my team and I will be more than happy to help.

Warm regards,
Fei

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