Kimkim Trip Reviews

4.8
Based on 18,788 ratings
Read 18,788 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Trip of a Lifetime
Patagonia | Feb 6 - Feb 14, 2023

M
Molly M.
Richardson, TX | Reviewed on Mar 08, 2023
The trip was overall great! Thanks for everything! Read more

The trip was overall great! Thanks for everything!

Activity Review
Visit Estancia Mercedes
Visit Estancia Mercedes
Patagonia

One of the best days of my life - incredible from start to finish!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Erin Wiley

KimKim, Costa Rica and Serendipity - Pura Vida - Amazing!
Costa Rica | Feb 13 - Mar 4, 2023

D
David R.
Newburgh, NY | Reviewed on Mar 08, 2023
This is the first big trip that my wife and I have done in quite a while. Traveling to a new country was new for us and a little bit in our stretch zone. We heard about KimKim so my wife contacted them and they connected us with Sergio and the Serendipity Tours team. Sergio worked dynamically with my wife, discussing our goals for the trip which was to start on the Pacific Coast and to work our way across Costa Rica and end our trip on the Caribbean. The two of them spend weeks going back... Read more

This is the first big trip that my wife and I have done in quite a while. Traveling to a new country was new for us and a little bit in our stretch zone. We heard about KimKim so my wife contacted them and they connected us with Sergio and the Serendipity Tours team. Sergio worked dynamically with my wife, discussing our goals for the trip which was to start on the Pacific Coast and to work our way across Costa Rica and end our trip on the Caribbean. The two of them spend weeks going back and forth until we were felt good about all of the many recommendation that Sergio made. Serendipity is an excellent name for the travel company because that is what we felt like at each turn of the bend as we made our way across Costa Rica experiencing the country and the amazing accommodations and destinations that Sergio arranged for us.

As we made our way across the country I kept saying to myself and to my wife, I have no idea how we would have done this without Sergio. It was an amazing experience. The planning of the trip was outstanding but the engagement of Sergio's team partner and the trip coordinator Charlotte was absolutely amazing. Working with Charlotte was like having a on demand administrative assistant with us through out the trip. Any consternations that we might have had traveling in a foreign land were assuaged constantly by the incredible accessibility that we had with Charlotte thought-out the 3 weeks.
At times we truly felt like we had to pinch ourselves to make sure what we were experiencing was real. We are so appreciative of her support throughout the trip.

Regarding Costa Rica - the people are amazing, the country is drop dead gorgeous and the wild life is incredible. Pura Vida.

Hotel Reviews
Studio Hotel
San José

The Studio Hotel was our last stop during our 3 week stay in Costa Rica. We stayed there the night before we caught our flight back home. The hotel is beautiful and the restaurant on premises is outstanding. I cannot say enough about the restaurant help. When we arrived at the hotel my wife was sick with a stomach virus. I cannot begin to accurately describe how caring and helpful the staff was at the restaurant. They could not do enough to help my wife including making a special chicken soup for her since she could not eat anything. The hotel was the essence of the Pura Vida spirit that we experienced in Costa Rica.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Banana Azul
Puerto Viejo de Talamanca

Hotel Banana Azul was our last stop in Costa Rica before headed back to San Jose to catch our plan and fly home. It was the perfect way to end our three weeks of touring the country. We spent 3 wonderful days at the resort and it was a great place to wind down before we went home. Our room with a dipping pool was beautiful. Luna who greeted us at the reception desk and who gave us our orientation was delightful and incredibly helpful throughout our stay. The restaurant on premises was excellent and as a result we ate most of our meals at the resort. The grounds and facility were beautiful, just what you would expect for a Caribbean resort. The resort had its own beach club and is one of the few resorts in Puerto Viejo that is right on the beach - no crossing roads to get to the water. The only disappointment were the very dangerous rip tides in the ocean. Apparently September and October are the only months when the water in this part of the Caribbean are safe to swim in.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Laguna Lodge
Tortuguero

In fairness to the Laguna lodge we really did not know what to expect. It was one of 7 lodges that we stayed at over the 3 weeks we were in Costa Rica. We did not realize that the guide who greeted us at the boat transport that was going to take us to the lodge was to be our primary contact while we were there including our guide for the 3 expeditions that we were to experience, two of which were very good; the nature boat ride through the canals and the night walk on the property. I was a little disappointed in the lodging at the resort. It did not have any air conditioning and was a little too rustic and cramped for me liking. I was very surprised when no hot water came out of our bathroom sink only to find out that they do provide hot water to the sink, only the shower. While you are at the lodge you were pretty much restricted to eat there unless you can get some water transportation to the village of Tortuguero. The food was adequate and it was nice that it was included. The good news is that the resort is right on the Caribbean. The bad news is that the rip tides are so dangerous that you cannot swim there. Since this was one part of the Caribbean portion of our trip we were disappointed. On a positive note, the resort has a beautiful pool that was right outside our cottage. Also, I get the impression that people come here primarily to see the wildlife. I saw a number of people walking around with their single lens reflex digital cameras with telephoto lenses, telescopes and binoculars. Nature lovers will not be disappointed if that is the primary goal. Jonathan, our host and guide that the hotel provided did a good job keeping everything organized. He was also a very good guide.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Hacienda La Esperanza by Aquiares Coffee
Turrialba

Hacienda La Esperanza was an incredible part of our Costa Rican experience. We did not know what to expect when we drove up the the hacienda. At it turns out, the Hacienda is owned by three families that purchased what is now the Aquiares Coffee Farm, the largest coffee farm on one block of land in all of Costa Rica. We were quickly greeted by Diego Esperanza, the son of one of the owners of the farm who gave us a fascinating history of the families and the farm which was founded in the 1800's by an Englishman. The three families purchased the farm in the early 1970's and use the Hacienda as their residence when they are in town. Diego brought in a professional chef to train his staff in the culinary arts. Circumstances worked out where our we had our first dinner at the Hacienda instead of going into Turrialba. It was one of the best meals that we had while in Costa Rica and as a result we enjoyed most of our meals there. I would compare Hen, who is the resident chef to any of the chef's that we experience in the Hudson Valley where we live. This includes many restaurants that were started by graduates of the Culinary Institute of America which is not far from our home in the Hudson Valley. She is amazing. Two of the very special things that we enjoyed at the hacienda were an incredible birding experience guided by our Hacienda host Wilman. Wilman is an expert on birds of Costa Rica and the gardens outside the doors of the hacienda were filled with beautiful species. Wilman is also an expert on coffee and coffee farm operations and gave us a tour of the Aquares coffee operations including part of the farm that butt's up against the hacienda property. Wiman was an amazing host and we were sad to say goodby to him, Hen, and Maria who took such good care of us while we were there.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Fonda Vela Hotel
Monteverde

Our room was beautiful and the hotel was very responsive to all of our requests. It is in a beautiful location but only accessible on a pretty deteriorated road which is not atypical of the roads around Monte Verde. The grounds are lovely and it has very nice pool and two hot tubs. The included breakfast was very satisfactory and again the dining hall overlooks beautiful grounds. What was the most memorable event was Mateo and white faces monkey that shows up for breakfast daily and who enjoys the banana's that we feed him by hand.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Santarena Hotel at Las Catalinas
Las Catalinas

The resort and the staff were pure Pura Vida. I am so glad we started out our Costa Rica adventure at Santerena. It was an amazing introduction to the beauty and culture of the country. The Staff was so personal and so attentive that we felt very sad when we left them to continue our Costa Rica adventure. We loved the Mediterranean type village they created that the hotel was located in. There were wonderful hiking trails that elevated along the pacific with magnificent views. If you wanted more of a challenge there were additional hiking and biking trails immediately off the hotel and resort property. There were only two things that I would say negatively, the first is that there are very serious rocks under the water immediately off the beach. There are posts that designate where you can swim away from the rocks, but no one told us about them. I learned the hard way and injured my foot. My wife was so concerned that she did not go in the water. It was not until our last day that we found out about these obscure markers that indicated the non-rocky portion of the water. The additional thing is that no one told us that there was a terrace and pool on the roof of the hotel. We kept commenting to ourselves that we wish there was a pool like the other close by resorts that we walked by. There were no indications of a pool at our resort and no one gave us an orientation. We did not find out until we got home.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Amor Arenal
La Fortuna, San Carlos

Armor Arenal is one of the top experiences in terms of resorts and accommodations during our trip crossing Costa Rica. The room is gorgeous and we took advantage of the private hot tub on our private deck overlooking Arenal Volcano. I cannot begin to express how over the top the staff is at Armor. From the moment you pull up to the reception area until you leave they provide an extraordinary Costa Rican experience with all that Pura Vida means. We truly were sad when we had to leave because of the wonderful people that work there and share their incredible hospitality. The stay at Armor Arenal is one of the the best memories that we have from or Costa Rican adventure. Additionally, the breakfast they serve is outstanding and the we highly recommend the restaurant for all of their meals.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Sergio Bolaños
Sergio
Sergio Bolaños
Local specialist in Limon, Costa Rica | Replied on Mar 09, 2023

Hi David! Thank you so much for sharing your experience with us. We are thrilled to hear that you had such an amazing trip and we were able to provide you with exceptional service and support throughout your journey. We hope that you have many more wonderful adventures in the future, and we look forward to being a part of them! Pura Vida!

Amazing 20 day Costa Rica Adventure!
Costa Rica | Feb 13 - Mar 4, 2023

Jane
Jane R.
Newburgh, NY | Reviewed on Mar 08, 2023
When we were starting to look into a 20 day trip to Costa Rica, a friend recommended we check out kimkim. That was the beginning of our amazing coast to coast adventure in Costa Rica! Kimkim connected me to Sergio, one of the local specialists with Serendipity Tours. Sergio spent a lot of time getting to know us...what we like to do and what we're looking for, our age & level of fitness and adventure, the length of stay, etc. Without his expertise and knowledge, we wouldn't have been able to... Read more

When we were starting to look into a 20 day trip to Costa Rica, a friend recommended we check out kimkim. That was the beginning of our amazing coast to coast adventure in Costa Rica! Kimkim connected me to Sergio, one of the local specialists with Serendipity Tours. Sergio spent a lot of time getting to know us...what we like to do and what we're looking for, our age & level of fitness and adventure, the length of stay, etc. Without his expertise and knowledge, we wouldn't have been able to come up with and coordinate the many places and excursions along the way. It took a few weeks of going back and forth to refine the itinerary as best we could. We were in constant communication. Working with Sergio eliminated much of the stress associated with exploring another country. He suggested places to visit, selected the hotels, arranged the excursions including transportation, booked the rental car, and offered many restaurant recommendations throughout our stay.

After we booked the trip, Sergio sent us preparation & packing tips, which were incredibly helpful. Even though plans were in place, we could still modify & adjust if necessary.

From the time we arrived at the airport, we felt as if we had a personal guide just a whatsapp call or text away! Once we arrived in Costa Rica, we could contact Charlotte with Serendipity pretty much 24/7 if necessary. She was our logisitics coordinator and was always available in a pinch; for instance, if we had to reschedule or cancel an excursion, if our pickup was late, she would call on our behalf, if we were running late, she would contact the transport company. We could reach out with questions about tipping our drivers and guides, and any other issues that might arise.

Because of the many places we were going, Sergio recommended that we rent a car and drive everywhere. That was definitely part of the adventure and we enjoyed the breathtaking views along every bend of the road (and there are many bends and switchbacks!). The trip exceeded our expectations and we are grateful for the team of Sergio, Nancy and Charlotte who attended to us for these many months!

Hotel Reviews
Studio Hotel
San José

We stayed for one night at the end of our trip. The hotel was very comfortable and we enjoyed all the unique artwork and artifacts. Rooms were nicely furnished and very clean.

Authenticity & Character
Location
We needed to get to the airport in the morning, so this was a good location.
Staff
The staff was very helpful addressing any of our needs. The restaurant staff was amazing; I was sick upon arrival and they prepared chicken soup!
Cleanliness & Comfort
Hotel Banana Azul
Puerto Viejo de Talamanca

We had a great stay at this beachfront resort. It was very close to Puerto Viejo & other beaches, yet in a private & secluded location. We loved the relaxed & casual vibe; the restaurant served breakfast, lunch & dinner. During the day, you could sit at the beach and get served if you wanted. The hotel was beautifully designed and thoughtfully integrated into the lush foliage & landscaping of the grounds.

Authenticity & Character
Location
Close to town, but located in a quiet location.
Staff
Every staff member was fantastic...from the first person who welcomed and oriented us, the housekeeping staff, to everyone who worked in the restaurant. They were amazingly attentive and responsive.
Cleanliness & Comfort
Laguna Lodge
Tortuguero

Rustic cabins in a beautiful location. The pool area was beautiful. All meals were served buffet style at the hotel and the food was very good. Bathrooms could use some updating and hot water in the sinks.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Hacienda La Esperanza by Aquiares Coffee
Turrialba

This is a small hotel (real feel is a b & b). We loved the intimacy and feel of being in the home/hacienda of a local family. And we felt warmly welcomed by the staff. The hacienda sits above the small town of Aquiares and the views are spectacular! A delicious breakfast was included daily, but we were pleasantly surprised by the 5 star dinners that were optional, but available daily! We decided to take advantage of the chef's amazing cuisine!

Authenticity & Character
We loved the local flavor and experience. This is the hacienda of the families that own the coffee farm. It's furnishings, artwork, accessories have pesonality. The views and gardens are magnificent; we dined outdoors when we could.
Location
Staff
The staff was so welcoming, friendly and accomodating! They made it feel very special during our stay.
Cleanliness & Comfort
Fonda Vela Hotel
Monteverde

Nice location in the cloud forest. The room was lovely. Unfortunately, the steep road up to the hotel was filled with many potholes which made it difficult to navigate, especially at night. We found that the restaurant was understaffed at breakfast, which created issues with pickup times.

Authenticity & Character
Location
Staff
Most of the staff was attentive and responsive to our needs and requests.
Cleanliness & Comfort
Santarena Hotel at Las Catalinas
Las Catalinas

Beautiful hotel and location right on the gulf. When you're there, you feel as if you've been transported to the Mediterranean coast! The restaurant was excellent; breakfast was included daily and we had a few dinners there as well.

Authenticity & Character
Las Catalinas is very different than other areas. It's totally self-contained and the architecture has a whole different feel. It's built into the mountains and very beautiful; it doesn't have a local feel if that's what you're looking for.
Location
Beachfront location. Walkable to restaurants in addition to the hotel's. Beautiful hiking trails along the coast.
Staff
Fantastic service; everyone was incredibly attentive, friendly and responsive!
Cleanliness & Comfort
Amor Arenal
La Fortuna, San Carlos

One of the most beautiful places to stay! A place to feel pampered & peaceful. The design of the individual casitas incorporated into the lush foliage and rainforest landscape is amazing. The restaurant is outstanding and sits at the foothills of the Arenal Volcano; the views are spectacular.

Authenticity & Character
Location
Staff
The staff was over the top in every way! They couldn't do enough and anticipated our every need. We felt like we were leaving family by the time we had to depart!
Cleanliness & Comfort
Activity Reviews
TreeTram & Hanging Bridges Adventure
TreeTram & Hanging Bridges Adventure
Monteverde

Handging bridges hike was fabulous; the guide was exceptional and very knowledgeable. He pointed out things we would have never noticed on our own. We learned about the cloud forest and were introduced to the flora and fauna. We even saw a quetzal! It was raining and cloudy, so the tram ride was disappointing because we couldn't see much along the way. We stopped at the top and had delicious hot chocolate.

Quality of Experience
Guides, Drivers and Staff
 Exploring the Underwater Wonders of Cahuita National Park
Exploring the Underwater Wonders of Cahuita National Park
Costa Rica

Unfortunately, we weren't able to snorkel due to the currents & rip tides in the Caribbean. So, the excursion was modified and we took a boat out to the furthest most part of the park so we could hike back through the jungle along the beach. It was an easy & enjoyable hike and our guide kept us engaged as we spotted white faced and howler monkeys and sloths, along with other wildlife. There were some beautiful beaches along the way where the water was calm and inviting.

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Boat Excursion Through the Tortuguero Canals
Guided Boat Excursion Through the Tortuguero Canals
Tortuguero

Our guide and captain guided us through the canals pointing out so many birds and wildlife. Even though it was pouring rain, we had a great experience and also learned about the history of the area along with the flora and its unique characteristics.

Quality of Experience
Guides, Drivers and Staff
Transport
Hike Turrialba Volcano
Hike Turrialba Volcano
Turrialba

This was an incredible experience starting with the breathtaking ride up the mountain! We had a fabulous hike with our guide; we were the only two in the tour, and we thoroughly enjoyed the intimate nature of this excursion:)

Quality of Experience
Guides, Drivers and Staff
The tour guide was terrific; she was highly engaged throughout our time together, wanted to get to know us and we forged a friendship by the time things wrapped up.
Enjoy the Thermal Hotsprings at your hotel
Enjoy the Thermal Hotsprings at your hotel
Arenal/La Fortuna

There were no thermal hotsprings at the hotel we stayed at. The hotel was

Río Peñas Blancas Safari Rafting Experience
Río Peñas Blancas Safari Rafting Experience
Arenal/La Fortuna

Delightful rafting/floating along the river which was filled with so much wildlife that our guide pointed out continually.

Quality of Experience
Guides, Drivers and Staff
Transport
Hanging Bridges and La Fortuna Waterfall Guided Hike
Hanging Bridges and La Fortuna Waterfall Guided Hike
Arenal/La Fortuna

Outstanding experience! Such a beautiful hike along the bridges and then to the waterfall. We had an unexpected treat and had lunch at a local soda in La Fortuna.

Quality of Experience
Food
We had a traditional Costa Rican lunch and it was delicious! We were treated like special guests at the restaurant!
Guides, Drivers and Staff
Our guide and driver were both fantastic!
Transport
El Tigre Waterfalls Excursion
El Tigre Waterfalls Excursion
Monteverde

Beautiful hike with many hanging bridges and waterfalls. Lots of wildlife that our guide pointed out. We took horses back up the mountain at the end.

Quality of Experience
Guides, Drivers and Staff
Transport
Sunset Catamaran Sailing Tour
Sunset Catamaran Sailing Tour
Costa Rica

Catamaran was beautiful, clean & well maintained. We were expecting to sail on this excursion (it is titled 'Sunset Sailing Tour'), but unfortunately, the sails could not be raised due to mechanical issues, so we had to motor the whole way. We didn't find this out until we were on the boat. The other disappointing issue was that it turned out to be a 'party boat' because of crowd and the unlimited drinks/alcohol that were being served. The sunset part of the excursion was lovely, but I would prefer a less roudy group if doing an excursion like this again.

Quality of Experience
Food
Guides, Drivers and Staff
Our driver was great, the staff on the boat were outstanding.
Transport
Local specialist: Sergio Bolaños
Sergio
Sergio Bolaños
Local specialist in Limon, Costa Rica | Replied on Mar 10, 2023

Hi Jane, thank you so much for your kind words. I am very happy that we were able to provide you with a memorable experience, and that you enjoyed the many places and excursions along the way. We truly appreciate your feedback, and it was our pleasure to be able to assist you during your trip. Please don't hesitate to reach out if you ever plan on returning to Costa Rica, as we would love to assist you again. Pura Vida!

Camilo, our guide did a great job. The lunche...
Patagonia | Feb 20 - Mar 1, 2023

S
Stev R.
Portland, OR | Reviewed on Mar 08, 2023
Camilo, our guide did a great job. The lunches got old after a few days but the food was good besides. The Frances camp tents were one person tents for two people - not great. All other accommodations were great and we enjoyed being with all of the other hikers. It was a trip of a lifetime! Read more

Camilo, our guide did a great job. The lunches got old after a few days but the food was good besides. The Frances camp tents were one person tents for two people - not great. All other accommodations were great and we enjoyed being with all of the other hikers. It was a trip of a lifetime!

Hotel Review
Refugio Dickson

Tamara was so smiley and pleasant. She made the stay amazing. The views here are the best!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Our bunk room for 4 was tiny
Local specialist: Erin Wiley

Perfect service!
Argentina | Feb 19 - Mar 4, 2023

Olaf
Olaf H.
Norway | Reviewed on Mar 08, 2023
Our KimKim contact person, Emilce, prepared a wonderful two week trip for the four of us. We experienced Buenos Aires, Montevideo and Mendoza during two weeks and met three excellent guides: Antonella in Buenos Aires, Mathias in Montevideo and Claudia in Mendoza. We highly! recommend KimKim Read more

Our KimKim contact person, Emilce, prepared a wonderful two week trip for the four of us. We experienced Buenos Aires, Montevideo and Mendoza during two weeks and met three excellent guides: Antonella in Buenos Aires, Mathias in Montevideo and Claudia in Mendoza. We highly! recommend KimKim

Hotel Reviews
Amérian Executive Mendoza Hotel
Mendoza

Central location, in walking distance from city centre. Close to Plaza Italia.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Regency Park Hotel
Montevideo

A little bit outside city centre, by easy to get there by taxi. Pleasant staff, nice stay!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Icaro Suites
Buenos Aires

Walking distance from the most central parts of BA. Quiet one way street. Nice staff, good rooms. Good breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Parrilla Tour and Milonga
Parrilla Tour and Milonga
Buenos Aires

We were met by Antonella, one of the best guides I ever met (I have been to more than 60 countries). Her warm and caring personality made this into an unforgettable evening. The food was excellent (but too much :-)), drinks were excellent, the places we saw was right on spot to give us an expression of night time Buenos Aires. The milonga was really something - and I have to prepare myself for my next trip - then I will dance, too!

Quality of Experience
Guides, Drivers and Staff
Transport
Rafting Los Árboles
Rafting Los Árboles
Mendoza

It was a fantastic proposal from KimKim to do the rafting. What an experience with the very qualified guide who put the raft into all exiting river passages. One of the top experiences on the trip! In the end we were just lying on our backs contemplating looking at the sky ...

Quality of Experience
Guides, Drivers and Staff
Transport
Canopy Adrenalina Potrerillos 🌲🌴
Canopy Adrenalina Potrerillos 🌲🌴
Mendoza

I never thought that I should see Argentina from a wire - but so I did. Very nice - and safe! - arrangements with a qualified and caring staff. I felt like a bird!

Quality of Experience
Guides, Drivers and Staff
Transport
Aconcagua Park & Inca Bridge
Aconcagua Park & Inca Bridge
Mendoza

We meat Claudia again, and her most interesting history and geography lecture continued. What a pleasure to have a well qualified guide! One stop in Uspallata before we continued with a visit at the Inca bridge before we entered Aconcagua Park. Amazing views both of them! I am really happy to see those places again (passed the on my bicycle in 2010). My children got wonderful memories from the walk and the views.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Between Vineyards and Olive  🍷🍇 (Luján de Cuyo & Maipú)
Between Vineyards and Olive 🍷🍇 (Luján de Cuyo & Maipú)
Mendoza

We were met by your excellent guide Claudia who took us around and gave a most interesting lecture about wine making in Mendoza. The wine tasting tour brought us to different producers, one small and one big. At the small producer , Carinae, we were met by a very engaged winemaker who presented all details. We had a long chat there and really feel t welcomed by the staff. The big producer, Trapiche, was also a very nice experience, but due to lack of time we had to leave a little early.Fianlly we had a delicious lunch! What a day!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit to Bodega Bouza with Tasting & Lunch
Visit to Bodega Bouza with Tasting & Lunch
Montevideo

The bilingual guide had to share the group in two during the walking tour. This gave us som time on our own on this beautiful place. Nice surroundings, nice people - and the last part - wine tasting and meal at the restaurant was unforgettable.

Quality of Experience
Guides, Drivers and Staff
Transport
Montevideo City Tour
Montevideo City Tour
Montevideo

We had a beautiful trip with your guide Mathias who was very en gaged in giving us an introduction to the history of Montevideo. We also met him afterwards in a more private setting, very interesting to get to know him!

Quality of Experience
Guides, Drivers and Staff
Transport
Tigre & Delta of the Paraná
Tigre & Delta of the Paraná
Buenos Aires

Fantastic day in Tigre. What a trip!

Quality of Experience
The boar tide, the place!
Guides, Drivers and Staff
The guide changed t-shirt during the day, and this made a problem for us as we were not able to identify her in the crowd at first.
Transport
Quick, smooth!
Neighborhoods Tour
Neighborhoods Tour
Buenos Aires

Very nice trip around Buenos Aires. At times we felt that the guide was rushing a bit, but I understand the schedule was tight. We had some time later, and I have been there twice before I took my kids around to several places to see a little bit more.

Quality of Experience
All the place
Guides, Drivers and Staff
More time at each place
Transport
Smooth, quick
The Best of Argentina Culinary Experience
The Best of Argentina Culinary Experience
Buenos Aires

What an experience! We loved it there! After knocking on the door and being let in, Polly charmed us all during the smell quiz and drinks mixing. Upstairs we participated in making our own food, and learned a lot about Argentinian body language through a crazy standup session. We also made friends with people around the table.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Emilce Alonso
Emilce
Emilce Alonso
Local specialist in Córdoba | Replied on Mar 20, 2023

Hi Olaf!

I really appreciate you taking the time to do this lovely review! ♥️🧡
Thank you so much for all the feedback about the different guides you met around your trip as it helps us a lot to improve :)
I'm so happy and pleased that you had a great experience and that you got the chance to watch so many football matches!

Thanks again for choosing us and best wishes to you and your family!
Emi

Thank you to the whole team at Original Trav...
Morocco | Feb 18 - Mar 1, 2023

Elisa
Elisa W.
Folsom, CA | Reviewed on Mar 08, 2023
Thank you to the whole team at Original Travels! Your hospitality is Morocco's strongest asset. Thank you, especially, to Karim for being an excellent driver! Karim, always aiming to please our demanding group, had a smile on his face always and a great can-do attitude! Thank you to Yassine for helping my mom with walking difficulties. She couldn't have gone without your help. Shoukran! Inshallah! Read more

Thank you to the whole team at Original Travels! Your hospitality is Morocco's strongest asset. Thank you, especially, to Karim for being an excellent driver! Karim, always aiming to please our demanding group, had a smile on his face always and a great can-do attitude! Thank you to Yassine for helping my mom with walking difficulties. She couldn't have gone without your help. Shoukran! Inshallah!

Hotel Reviews
Riad Mokhtar Tanger
Tangier

Nice riad. Good location right outside the kasbah.

Riad Ghita
Fes

Not a great hotel for foreigners, a they charge for bottle water and don't provide it otherwise. The room is a bit dark but ornately decorated.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Odyssee Center
Casablanca

Best croissants at the buffet of the trip.

Authenticity & Character
Just a western style hotel.
Location
Staff
Cleanliness & Comfort
Would prefer not to be on the side next to a night club.
Activity Reviews
Guided Tour of Tangier
Guided Tour of Tangier
Morocco

This was not a guided tour. We woke on our own. Company should not list it that way. The company should provide a list of safe and good restaurants in each city. Karim was great at thinking on his feet and making sure time was spent well. He was always available.

Quality of Experience
Guides, Drivers and Staff
Transport
Quick Tour of Casablanca with your Driver-Guide: The Economic Heart of Morocco
Quick Tour of Casablanca with your Driver-Guide: The Economic Heart of Morocco
Morocco
Half-Day Guided Sightseeing in Fes: Morocco's Spiritual Heart
Half-Day Guided Sightseeing in Fes: Morocco's Spiritual Heart
Fes

Not a huge fan of Mohammed, our guide. Seemed like he just took us to his vendors in the medina and we were too rushed.

Guides, Drivers and Staff
Dine with a Local Family
Dine with a Local Family
Morocco

One of the highlights

Food
Guides, Drivers and Staff
Transport
Local specialist: Ali Moujane
Ali
Ali Moujane
Local specialist in Atlas Mountains | Replied on Mar 08, 2023

Hi Elisa,

Thank you for taking the time to share your positive experience with Original Travels in Morocco. We are thrilled to hear that our team's hospitality was the strongest asset during your trip. It is our top priority to provide exceptional service to our guests, and we are delighted that you recognized our efforts.

We will make sure to pass on your kind words to Karim and Yassine, who were both delighted to have been a part of your journey.

We appreciate your business and look forward to welcoming you back on another adventure with Original Travels.

Best regards,
Ali

Isabel, our local specialist, rocked it! She...
Ecuador | Feb 18 - Mar 1, 2023

P
paul h.
Four Corners, FL | Reviewed on Mar 08, 2023
Isabel, our local specialist, rocked it! She checked in on us and was always there with any guidance if needed. She provided us with Manuel, who guided us during this trip. He amazed us with his knowledge of the places he took us, both on the road and while hiking areas that were very remote. He was always on time picking us up, always kind and courteous and worked very hard to make our time in Ecuador special. It was like we had a good friend in Ecuador showing us around! We asked for 3... Read more

Isabel, our local specialist, rocked it! She checked in on us and was always there with any guidance if needed. She provided us with Manuel, who guided us during this trip. He amazed us with his knowledge of the places he took us, both on the road and while hiking areas that were very remote. He was always on time picking us up, always kind and courteous and worked very hard to make our time in Ecuador special. It was like we had a good friend in Ecuador showing us around! We asked for 3 days in Quito, 5 days of hiking the mountains and volcanos and 4 days in the Amazon and could not have written a better script. Anyone wanting to visit this beautiful country should use Kimkim...we will use them for our next trip back. My wife is already talking about a girls trip in the future! Thank you for some amazing memories!!!!

Local specialist: Isabel Pérez
Isabel
Isabel Pérez
Local specialist in Quito | Replied on Mar 09, 2023
Hi Paul! Thank you so much for sharing your feedback! I'm happy to hear that you had such a fantastic time exploring Ecuador with Manuel. It's always our goal to make sure that our travelers feel comfortable during their adventures, so I'm very happy to hear that you felt like you had a good friend in Ecuador showing you around. It's so exciting to hear that your wife is already considering her next trip back to Ecuador for a girls trip! I would be honored to help you plan your next... Read more

Hi Paul!

Thank you so much for sharing your feedback! I'm happy to hear that you had such a fantastic time exploring Ecuador with Manuel. It's always our goal to make sure that our travelers feel comfortable during their adventures, so I'm very happy to hear that you felt like you had a good friend in Ecuador showing you around.

It's so exciting to hear that your wife is already considering her next trip back to Ecuador for a girls trip! I would be honored to help you plan your next adventure to Ecuador!

Thanks again for choosing us for your trip. I'm glad that we could help you create some amazing memories!

Best,
Isabel

Wonderful trip!
Portugal | Feb 26 - Mar 6, 2023

Shelly
Shelly B.
Parker, CO | Reviewed on Mar 08, 2023
We had a wonderful trip to Portugal! Many thanks to Raquel, who provided us with valuable guidance on what to include in our trip and helped us select tours that met our needs. We especially loved our guide, Paulo, who showed us around Sintra and Cascais. He was so warm and personable, and we even stopped to meet his wife in her local cafe in Sintra. We booked a day trip from Lisbon to Obidos and Nazare, ending in Coimbra, and our guide, Marta, was very knowledgeable and accommodating. ... Read more

We had a wonderful trip to Portugal! Many thanks to Raquel, who provided us with valuable guidance on what to include in our trip and helped us select tours that met our needs. We especially loved our guide, Paulo, who showed us around Sintra and Cascais. He was so warm and personable, and we even stopped to meet his wife in her local cafe in Sintra. We booked a day trip from Lisbon to Obidos and Nazare, ending in Coimbra, and our guide, Marta, was very knowledgeable and accommodating. The walking tour in Porto was very interesting, and we also loved our local guide, Kat.

Overall, it was a fabulous trip, and we definitely recommend using The KimKim Team to help you plan your travel!

Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Mar 08, 2023

Hi Shelly, thanks so much for taking the time to share the highlights of your trip to Portugal with your family. I'm so pleased that you had a wonderful trip! I will pass your words on to our guides, who will love to hear that they have contributed to a memorable trip. It was my pleasure to plan out the trip with you :) All the best. Raquel

Vietnam was a wonder experience
Vietnam | Feb 14 - Mar 1, 2023

A
Amadeus C.
Malta | Reviewed on Mar 08, 2023

Vietnam was a wonder experience thanks to the organization provided by Ha.

Local specialist: Ha Dinh
Ha
Ha Dinh
Local specialist in Hanoi | Replied on Mar 08, 2023

Dear Amadeus,

Thank you so much for your feedback. We are very thrilled to hear that you enjoyed your holiday in Vietnam.
Thanks for your compliment <3
We’re very grateful for customers like you and hope to see you again!

Best regards,
Ha

Really wonderful trip, tailored to our needs....
Portugal | Feb 27 - Mar 5, 2023

Corrin
Corrin T.
United Kingdom | Reviewed on Mar 08, 2023
Really wonderful trip, tailored to our needs. They made traveling so easy, and when there were major train strikes, expedient alternative car rental options were procured in impressive time. Highly recommended. Read more

Really wonderful trip, tailored to our needs. They made traveling so easy, and when there were major train strikes, expedient alternative car rental options were procured in impressive time. Highly recommended.

Hotel Reviews
Pousada Palacio De Estoi—Monument Hotel & SLH
Estoi, Faro

STUNNING! ABSOLUTELY STUNNING! The views, the balconies, the staff, the gardens, everything was just beautiful. The suite was very well designed, and stylish. One minor flaw - the gym equipment was very old, and needs to be replaced. Outside of that, it's phenomenal.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Vila Valverde - Design & Country Hotel
Lagos

Really wonderful hotel. Incredibly comfortable beds, oversized rooms, great light. The TVs were small, and the bathroom has a glass door - very bad design choice. Outside of that, 5 star experience.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palácio Ludovice Wine Experience Hotel
Lisboa

Really beautiful hotel. Clean, well designed, very friendly staff, super comfortable beds. Great food, and fantastic location. Highly recommended.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pousada Porto - Rua das Flores
Porto

The hotel was beautiful, and very well designed. It was clean and the staff was very friendly. HOWEVER, these were the least comfortable beds I have ever slept on. They are like sleeping on concrete. SO stiff. Other than that, it was perfect.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Incredibly uncomfortable beds.
Activity Reviews
Drive from Lagos to Faro via the caves of Algar Seco, Praia da Marinha, Albufeira or Vilamoura
Drive from Lagos to Faro via the caves of Algar Seco, Praia da Marinha, Albufeira or Vilamoura
Portugal

This was not great. We had a 7 day trip, and we enjoyed it thoroughly, but I wish we had skipped the stop offs in Albuferia - It was a town full of British & Irish people, drunk in the middle of the day (I say that as an Irishman). Maybe it's a good town for a bachelor party, but the town was boring, and the architecture was pretty awful.

Quality of Experience
Guides, Drivers and Staff
Transport
4X4 Algarve Sunset Experience
4X4 Algarve Sunset Experience
Portugal

WOW. This was a wonderful experience. We toured many beautiful cliff tops, and had lovely food and wine at the end. Our guide was really friendly, knowledgable, and very intelligent. Highly recommended. 5 stars

Quality of Experience
Guides, Drivers and Staff
Transport
Lisbon Roots, Food & Cultural Walk
Lisbon Roots, Food & Cultural Walk
Portugal

Really wonderful experience. This felt like a private tour with a friend showing you their home. It was so interesting and special. This was the absolute opposite of "tourist-ey". Highly recommended.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Guided Visit of Porto
Private Guided Visit of Porto
Porto

Our tour guide was very pleasant. She tailored the tour on the spot to do things that we wanted to do. We arrived an hour late - the guide was really kind about it, and we had a wonderful time. She stayed late to make up for OUR late start. Above and beyond. 5 stars.

Quality of Experience
Guides, Drivers and Staff
Transport
Foodie Experience in Porto
Foodie Experience in Porto
Porto

This was possibly the most wonderful tour I have ever been on. There were wonderful experiences, that felt tailored and special. We had a very cool surprise at the end, which I won't give away - but trust me, go!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Beatriz De Pablo Rocha
Beatriz
Beatriz De Pablo Rocha
Local specialist in Madrid | Replied on Mar 09, 2023

Hi Corrin! Thank you SO much for your super detailed feedback and all the information you provided directly to me :) All of this is super helpful for us to keep improving in the future! I'm so happy you had a great time discovering Portugal and a great experience with all your guides. Best regards! Bea

Just Amazing!
Patagonia | Feb 20 - Mar 1, 2023

Joseph
Joseph B.
Lafayette, CO | Reviewed on Mar 07, 2023

Erin was absolutely amazing. We stared to plan this trip six months in advance, and her attention to detail was very impressive. We had no logistical issues whatsoever, and it was a very well-organized trip. Would absolutely encourage you to use her services. It was a trip of a lifetime!

Local specialist: Erin Wiley

Our guides were amazing. Christobal had so mu...
Ecuador | Feb 14 - Feb 28, 2023

Judy
Judy R.
Eugene, OR | Reviewed on Mar 07, 2023
Our guides were amazing. Christobal had so much to share with us on this trip. He gave us a real feeling for the national parks. He is kind, funny and great company. Not to mention, being a great photographer!
Sebastian was bursting with information, and insights. He took us to various artisans.
Victor knew his territory and was fun to be with. The layout of the trip was great, with all the beautiful national parks, the visit to Cuenca.
The only suggestion...
Read more

Our guides were amazing. Christobal had so much to share with us on this trip. He gave us a real feeling for the national parks. He is kind, funny and great company. Not to mention, being a great photographer!
Sebastian was bursting with information, and insights. He took us to various artisans.

Victor knew his territory and was fun to be with.

The layout of the trip was great, with all the beautiful national parks, the visit to Cuenca.
The only suggestion I would make would be less time in Loja— it’s a bustling city, more like a college town.
All of our guides were wonderful, full of knowledge about Ecuador, local customs, and easy to get along with.

Hotel Review
Viajero Quito Hostel
Quito
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The sound of the birds in the morning and breakfast!
Local specialist: Isabel Pérez
Isabel
Isabel Pérez
Local specialist in Quito | Replied on Mar 09, 2023

Hi Judy!

It's so great to hear that you had an awesome time exploring Ecuador and that Cristobal, Sebastian, and Victor were able to make your trip memorable with their knowledge and fun personalities. They really are the best.
Thanks for letting me know that you felt like you could have spent less time in Loja. I'll definitely take that into account for future trips and make sure to adjust our itinerary accordingly.

I hope to have the chance to show you even more of what Ecuador has to offer on your next visit!

Best,
Isabel

Interesting place to visit but long hours driving between stops
Morocco | Feb 20 - Feb 28, 2023

Colleen
Colleen N.
Tucson, AZ | Reviewed on Mar 07, 2023
We booked a 9-day trip to Morocco with stops at various points across the country. Our driver Aimad had adequate English and was polite and very considerate of our needs. However, I was unprepared for the long hours in the car and wish I had reduced the number of stops and stayed at least two days in fewer locations. We arrived in Casablanca at nearly 7 pm and were informed that we had a 4.5 hour drive to Chefchaouen, which we did not reach until 1 am and then had to hike through a series... Read more

We booked a 9-day trip to Morocco with stops at various points across the country. Our driver Aimad had adequate English and was polite and very considerate of our needs. However, I was unprepared for the long hours in the car and wish I had reduced the number of stops and stayed at least two days in fewer locations. We arrived in Casablanca at nearly 7 pm and were informed that we had a 4.5 hour drive to Chefchaouen, which we did not reach until 1 am and then had to hike through a series of twisting alleyways with our luggage to our riad. After a night’s sleep we had just a few hours to see the city and then got back in the car for another 4-hour drive to Fes. Two nights in Fes and then 7 hours to the desert camp. The rest of the trip was more one-night stays followed by long car rides.

My favorite part of the trip by far was the camel ride and over night stay in the tent camp. It was so peaceful and quiet with dark skies at night. I wished I had stayed two or three nights there.

Morocco is very different culture and worth a visit but it would be helpful if the tour planners would be clear about the driving distances between stops so travelers could make better decisions about how they want to spend their time.

Hotel Reviews
Riad Perle D'Eau
Essaouira

Basic hotel but very clean and comfortable. Conveniently located in old city

Palais Sebban
Marrakech

Beautiful hotel with authentic Moroccan character. Very nice room with private terrace.

Authenticity & Character
Location
Great location in old city
Staff
Cleanliness & Comfort
Hotel Xaluca Dades
Boumalne

Our least favorite hotel. Our room was very small with one stone wall and then a crude texture on the other walls and ceiling that made it feel like a small cave. We spent the evening sitting in the lounge area because we couldn’t face sitting in our room. Breakfast was a very nice buffet where we could choose what we liked.

Authenticity & Character
Location
Lina Ryad & Spa
Chefchaouen

We arrived just after 1 am and had a long walk through twisting alleyways with our luggage. Our room was an odd L-shape but comfortable with a small bathroom. We had a nice breakfast the next day and then checked out.

Authenticity & Character
Location
Lots of effort to get there for just one night
Staff
Cleanliness & Comfort
Tiziri Luxury Camp
Merzouga

Small tent camp, peaceful and quiet, comfortable rooms and a wonderful staff. The food was excellent and the music under the stars was unforgettable

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Salam Fes
Fes

Stunning hotel once you get inside. Our room was comfortable but small, highly decorated and very clean. We stayed two nights and there was a loud party the second night and a spotlight shining through our window that kept us awake until early in the morning.

Authenticity & Character
The courtyards were beautifully decorated in the Moroccan style
Activity Reviews
Argan Oil Women's Cooperative
Argan Oil Women's Cooperative
Morocco

Interesting but clearly set up for tourists.

Private Transfer from Marrakech to Enchanting Essaouira
Private Transfer from Marrakech to Enchanting Essaouira
Morocco

Another long drive with several stops for tourists sites, many of which felt like they are designed for tourists to buy local products. It was nice to see the ocean but since we had to drive back the next day to catch our flight it wasn’t worth all the time in the car.

Visit Majorelle Gardens
Visit Majorelle Gardens
Marrakesh

Beautiful garden and not crowded because of the rain. Still enjoyable in spite of the wet conditions

Quality of Experience
Guides, Drivers and Staff
Half-Day Guided Tour of Marrakech
Half-Day Guided Tour of Marrakech
Marrakesh

We had a very rainy, cold day in Marrakech which colored my judgment of this city tour. Our guide spoke very good English having spent time in the US but was overly familiar, constantly touching my arm when he spoke to me. He also spent too much time telling personal stories about celebrities he had served as a guide for previously so I frequently had to interrupt him to ask a question. However it would be nearly impossible to tour Marrakech without a guide because the streets are a labyrinth. We did have a very nice lunch in a restaurant recommended by our guide and he took us to a large indoor shop to buy the souvenirs we were looking for.

Quality of Experience
Food
Guides, Drivers and Staff
Transfer to Marrakech via Roses Valley, Ouarzazate,  Aït Benhaddou & Atlas Mountains.
Transfer to Marrakech via Roses Valley, Ouarzazate, Aït Benhaddou & Atlas Mountains.
Morocco

I could have easily skipped this part of the trip. The movie set tour is very touristy. Our guide through Ait Benhaddou was clearly bored and spoke softly so was hard to understand.

Transfer to Dades Valley via Todra Gorges
Transfer to Dades Valley via Todra Gorges
Morocco

Some beautiful views but another very long drive

ATV Ride in the Dunes of Merzouga
ATV Ride in the Dunes of Merzouga
Merzouga

This was another experience we had booked that was not in our plan when we arrived. It was okay but I much preferred the camel ride.

Transfer from Fes to Merzouga via Erfoud & Camel Ride
Transfer from Fes to Merzouga via Erfoud & Camel Ride
Morocco

The drive from Fes was more than 7 hours through mostly barren landscape and some small villages. I was surprised by the litter spread across miles of open land. Once we finally arrived in Merzouga another guide drove us by 4x4 to meet our camel guides. We climbed aboard and traveled an hour through amazing desert dunes to a high point where we dismounted to watch the sunset. We then traveled another hour and reached our camp with its comfortable tent cabins. We had a wonderful dinner followed by live music around a fire pit. It was dark and very peaceful and our best night of sleep in Morocco. I wish I had stayed more nights there.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Alert travelers before they book that the drive from Fes is very long. Also not everyone will want to ride a camel for two hours — it will definitely leave you sore. We did have the option to travel by 4x4 after the halfway point.
Dine with a Local Family
Dine with a Local Family
Morocco

We had prepaid for this experience but noticed when we arrived it was not on our trip plan. The local tour operator hastily arranged it and we were met at our hotel by a father and his 18-yr-old son who escorted us to their home, which was walking distance through several long alleyways in the old city. Unfortunately the father spoke no English and had to leave immediately to get to his job so he didn’t stay for dinner. The mother also spoke no English and spent nearly the entire evening in the kitchen preparing a large meal. Most of the time we ate alone in the living/dining room of the home. We did enjoy some conversation with the son but it was not the experience we expected.

Quality of Experience
Food
Guided Tour of Fez Medina
Guided Tour of Fez Medina
Fes

Excellent guide. Would not have been able to make my way through the city without him.

Local specialist: Ali Moujane
Ali
Ali Moujane
Local specialist in Atlas Mountains | Replied on Mar 10, 2023
Hi Colleen, Thank you very much for making time to provide us with your feedback. It's really important as it helps us to enhance our guests' experience. We’re really sorry for the inconveniences you have experienced in both Xaluca Dades and Riad Salam, we have been proposing these accommodations for many years and we always receive great ratings about them. We will take action and check with them to know the reason behind these issues and make sure to avoid any similar situations in the... Read more

Hi Colleen,

Thank you very much for making time to provide us with your feedback. It's really important as it helps us to enhance our guests' experience.

We’re really sorry for the inconveniences you have experienced in both Xaluca Dades and Riad Salam, we have been proposing these accommodations for many years and we always receive great ratings about them. We will take action and check with them to know the reason behind these issues and make sure to avoid any similar situations in the future.

Concerning your experience with the local family in Fes, it was the driver's mission to be with you throughout the activity, it’s really strange of him that he left you alone with the local family. I have contacted him and he promised that such a situation wouldn't take place again.

As you may be aware, the distances between the various destinations on your trip are significant, given that your itinerary covers numerous regions throughout our vast country. In order to facilitate your journey planning, we had provided you with detailed information regarding driving distances prior to the commencement of your trip, ensuring that you are fully informed of the routes and distances involved. We are, however, sorry to hear that your trip was very tiring, we always provide our guests with all the options possible beforehand and give them the distances between locations to make them aware of all the details of their journey until they are fully satisfied with the trip plan suggested and this commitment was reflected on our conversation.

Sorry again for any inconvenience and looking forward to having you again in our country.

Best Wishes,
Ali

An amazing family vacation in Costa Rica!
Costa Rica | Feb 12 - Feb 26, 2023

Wilbert
Wilbert A.
Canada | Reviewed on Mar 07, 2023
We enjoyed an amazing family vacation organized into the finest details by Jessica. At first I was a bit hesitant to book a fully organized t trip, no rental car, limited flexibility… but I have totally come back from that. Jessica put a fabulous itinerary together and organized hotels and transport for us. This was easiest the most stress free holiday we have ever had. Our 2 kids were very happy and picked up quite a bit of Spanish from the friendly drivers and staff. We saw interesting... Read more

We enjoyed an amazing family vacation organized into the finest details by Jessica. At first I was a bit hesitant to book a fully organized t trip, no rental car, limited flexibility… but I have totally come back from that. Jessica put a fabulous itinerary together and organized hotels and transport for us. This was easiest the most stress free holiday we have ever had. Our 2 kids were very happy and picked up quite a bit of Spanish from the friendly drivers and staff. We saw interesting wildlife everywhere, hotels were value for modern. All in all an awesome job by Jessica! Thank you so much!!

Hotel Reviews
Arco Iris Lodge
Santa Elena
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Conde Beach Front Hotel
Playa Hermosa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Mountain Paradise
Fortuna
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Borinquen Thermal Resort
Guanacaste
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist:

An exceptional experience!
Morocco | Feb 25 - Mar 4, 2023

Amy
Amy L.
United Kingdom | Reviewed on Mar 06, 2023
Exceptional experience, spent a fabulous week touring in Morroco with Amnay. A perfect itinerary tailored to our preferences and adapted along the way. Amnay is a super nice guy and an easy person with whom to spend some time. Relaxed, kind, well travelled and extremely knowledgeable. As a well known Moroccan musician he is also welcomed at many of the stops along the way, adding something special for us visitors. Highly recommended! And the tour van was super spacious and new! With... Read more

Exceptional experience, spent a fabulous week touring in Morroco with Amnay. A perfect itinerary tailored to our preferences and adapted along the way. Amnay is a super nice guy and an easy person with whom to spend some time. Relaxed, kind, well travelled and extremely knowledgeable. As a well known Moroccan musician he is also welcomed at many of the stops along the way, adding something special for us visitors. Highly recommended! And the tour van was super spacious and new!

With Morocco Immersion the whole process from the start (enquiring about a trip, and Sharon putting together the itinerary) to the finish (a wonderfully varied and personalised plan made by Sharon, and put into practice with Amnay) was completely brilliantly. 110% we would do this again, and will be highly recommending Morocco Immersion to everyone. So many happy memories made from all the adventures and fun we had! Many many thanks to Morocco Immersions, and to Sharon and Amnay!

Hotel Reviews
Merzouga Dunes Camps
Merzouga
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad al Rimal
Marrakech
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tin Joseph
Ouarzazate

Lovely place to stay. The hotel is decorated beautifully, and every tiny detail is perfect! The owner Ahmad is so welcoming and the staff are really friendly. We had breakfast and dinner here and the food was really excellent. Great place to stay!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Azawad
Merzouga
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Chez Ichou
Dades Gorge

A beautiful Riad. The food (we had dinner and breakfasts here) was really amazing! The staff were all really friendly, and it was a very relaxing place to stay.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Nesma Suites & SPA
Medina, Marrakech
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Ouarzazate to Marrakech via Ait Ben Haddou
Ouarzazate to Marrakech via Ait Ben Haddou
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
Mountain Biking in the Fint Oasis
Mountain Biking in the Fint Oasis
Ouarzazate

We cycled about 18 miles to the Fint Oasis and back with Mustapha from Kedi Adventure. The bikes were really good. The scenery and route was beautiful, plus there is lots of filming that happens in the area - Gladiator 2 was filming whilst we were there! Had a half way stop for mint tea in a cafe and a walk along the river bed before cycling back. Mustapha is a great guide, really knowledgeable about the local area, and great company. We really enjoyed the cycle!

Quality of Experience
Guides, Drivers and Staff
Transport
Merzouga to Ouarzazate via Draa Valley
Merzouga to Ouarzazate via Draa Valley
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
Camel trek to your Camp
Camel trek to your Camp
Merzouga
Quality of Experience
Guides, Drivers and Staff
Transport
Tour of Desert Region
Tour of Desert Region
Merzouga

Loved this day! We visited the Dar Gnaoua musical cooperative first of all - the musicians and music were wonderful. Also tasted some camel milk and met some baby camels. Next we visited the market in Rissani and Amnay gave a tour, and we visited a spice stall. Learnt about the Berber Pizza and saw them being made. Then we had one at the Hotel Panorama for lunch - Amnay had arranged a vegetarian one especially. After this, we visited a fossil museum and had an interesting tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Dades Valley to Merzouga via Todgha Gorge & Tinghir
Dades Valley to Merzouga via Todgha Gorge & Tinghir
Morocco
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hiking the Road of 1000 Kasbahs
Hiking the Road of 1000 Kasbahs
Morocco

We did about 18km of hiking with guide Bob in the Monkey Fingers Canyon and valley, and had a brilliant day. The scenery is so beautiful, it's hard to put it into words. Bob is a great guy, and we had a lot of fun!

Quality of Experience
Guides, Drivers and Staff
Transport
Marrakech to Dades Valley via Ouarzazate
Marrakech to Dades Valley via Ouarzazate
Morocco

It was a long drive, but with Amnay at the wheel it was a comfortable, informative and really enjoyable trip! We had plenty of stops for refreshments, to take in the views, and to visit the Taourirt Kasbah.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sharon Louthian
Sharon
Sharon Louthian
Local specialist in US and Morocco | Replied on Mar 07, 2023

Hey Amy,

Thanks so much for the fantastic review! We are thrilled that you had a great time in Morocco, generally, and with Amnay, specifically. We will look forward to welcoming you back to Morocco anytime you want to come! You are part of the family, now...

Thanks again for the great review and for trusting us with your trip!
Sharon, Amnay, and the rest of the Morocco Immersion family

Local advice and reliable service providers
Chile | Feb 19 - Mar 1, 2023

Margaret
Margaret C.
United Kingdom | Reviewed on Mar 06, 2023
KimKim helped us learn about activities available in the area we were looking to explore (in Chile). They provided sample itineraries to consider and options for changing things to get the right holiday for you. Ana kept us updated and helped us choose the hotels, excursions and transportation. Knowledge of the area really helped us to make great choices. CL Mundo was their local travel supporter in Santiago and Valparaiso. Our driver and guide in this area, Orlando Sanhueza did a... Read more

KimKim helped us learn about activities available in the area we were looking to explore (in Chile). They provided sample itineraries to consider and options for changing things to get the right holiday for you.

Ana kept us updated and helped us choose the hotels, excursions and transportation. Knowledge of the area really helped us to make great choices.

CL Mundo was their local travel supporter in Santiago and Valparaiso. Our driver and guide in this area, Orlando Sanhueza did a great job of telling us about the history and area and providing advice during our journey. We enjoyed vineyards, great restaurants, downtown Santiago and walking tour of Valpo.

We also went to San Pedro de Atacama and their local agent Capricorn provided a wonderful opportunity to learn more about the history of this beautiful place. Paloma, Maria and Consuela (Connie) all helped us enjoy Moon Valley, Rainbow valley, petroglyphs, Tatio Geysers, Cejar Lagoon, Tebenquiche Nature Sanctuary and an evening astronomy experience. There’s so much to do but I feel we enjoyed the best experience compared to other traveler’s in our hotel.

Overall we never worried about transportation or experiences as it all happened with good communication via WhstsApp, or online before we arrived. I look forward to using KimKim again in the future.

Hotel Reviews
Fauna Hotel
Valparaíso

Good location for restaurants and exploring. We also enjoyed the restaurant attached to the hotel. Really good breakfast included and for dinner!

Authenticity & Character
Great art work and antiques in communal spaces - fun and creative not just old.
Location
A fund part of town but do be careful of thieves and pickpockets.
Staff
Special thanks for their translation support where needed.
Cleanliness & Comfort
The rooms are comfortable and great choice of communal spaces for relaxing.
Our Habitas Atacama
San Pedro de Atacama

Clean rooms and a friendly service although some knowledge of Spanish is recommended. An easy walk to town for restaurants. Check there are no national celebrations as there is a bar across the road and it was noisy during carnival. Very safe though and beautiful gardens and pool. Food was alright but there are more options in town.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pullman Santiago El Bosque
Las Condes, Santiago

Great location and friendly service. Close to places to eat and a safe area.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tatio Geysers
Tatio Geysers
San Pedro de Atacama

The early morning pickup allows you to see the geysers in the cool morning air. You’re then rewarded with breakfast and a view of the beautiful mountains. Wildlife along the way is just as spectacular.

Quality of Experience
Guides, Drivers and Staff
Consuela did a great job of explaining the geysers and makin eggs for breakfast sandwiches.
Transport
Connie was a very safe driver.
Half day Moon Valley and Mirador Ckari
Half day Moon Valley and Mirador Ckari
San Pedro de Atacama

We enjoyed the old salt mines and walking around the moon valley with the interesting salt formations. Really dramatic landscape.

Quality of Experience
Guides, Drivers and Staff
Maria did a great job explaining the area and played music that was a great pairing with the experience.
Transport
Maria was a very safe driver.
Evening Astronomy Tour
Evening Astronomy Tour
San Pedro de Atacama

A wonderful opportunity to see the stars and learn about the Southern Sky and constellations. Highly recommended.

Quality of Experience
Guides, Drivers and Staff
Picked up on time and delivered us to the site. The English speaking guide was very good and the Spanish guide was very knowledgeable and easy to understand.
Transport
The vehicle was comfortable for the journey.
Colchagua Valley - Viu Manent and Santa Cruz Wineries
Colchagua Valley - Viu Manent and Santa Cruz Wineries
Santiago

We were unable to visit Santa Cruz wineries and went somewhere else. It was alright but not what we expected. Also it was difficult finding the right place for lunch as it wasn’t available in the vineyards.

Quality of Experience
Guides, Drivers and Staff
Transport
Full day Viña San Esteban + Visit to Quintessence Alpacas On-Site Tour
Full day Viña San Esteban + Visit to Quintessence Alpacas On-Site Tour
Santiago

We had a wonderful experience meeting the alpacas and learning about different breeds and understanding how well looked after they are. The production of clothing on antique equipment was fascinating. It was great to meet and feed the young llamas while they are so gentle. Much more fun than expected. Beautiful clothing as well.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Panoramic City Tour
Panoramic City Tour
Santiago

We enjoyed the tour to understand the city and the history. We were very lucky to pick a day the guards were changing. We like a military parade and this one was unique. Although this took longer than a tour on a day without the guard change, our guide gave us information about how to spend the afternoon and see more of what we missed.

Quality of Experience
Guides, Drivers and Staff
Transport
Rainbow Valley
Rainbow Valley
San Pedro de Atacama

Truly a unique and special experience. The colours are beautiful and our guide Paloma showed us a special place in a dead waterfall that we would never have seen if she didn’t help us into it.

Quality of Experience
Guides, Drivers and Staff
Paloma did an excellent job looking after us and our safety along the walk and pulled us into the dead waterfall.
Transport
Cejar & Tebinquiche Lagoons - Atacama Salt Flat
Cejar & Tebinquiche Lagoons - Atacama Salt Flat
San Pedro de Atacama

Relaxing end to our visit in the desert. The salt water swim was amazing. The natural features and birds on the lagoons were a great site.

Quality of Experience
Guides, Drivers and Staff
Maria did a great job telling us the history of the area and looking after us.
Transport
Maria was a careful driver and provided appropriate music to entertain us.
Visit to 2 Wineries in Casablanca Valley
Visit to 2 Wineries in Casablanca Valley
Valparaíso

We really enjoyed the vineyards and lunch at Tanino. Great to see Chilean wine producers.

Quality of Experience
Food
Lunch at Tanino was the best. We hope to visit the vineyard again!
Guides, Drivers and Staff
Transport
Our driver Orlando looked after us well.
Local specialist: Ana Maibach Cikes
Ana
Ana Maibach Cikes
Local specialist in Córdoba | Replied on Mar 08, 2023

Dear Maggie,

I'm glad to read that they have spent an excellent trip through Chile!

I appreciate that you have taken the time to write this review, it helps us to continue improving our services to provide the best experiences in South America :)

My best wishes to you and Jeff, I hope to receive them in the future soon!

Ana and the entire Trips South America team

Ana and team, thank you so much for supportin...
Argentina | Feb 19 - Feb 24, 2023

Joan
Joan B.
Montpelier, VT | Reviewed on Mar 06, 2023
Ana and team, thank you so much for supporting our trip tp Argentina! Everything went very smoothly. Transfers always got us where we needed to be on time. The tickets for our flight from Buenos Aires to El Calafate worked perfectly and when we arrived Nilo Zunio was waiting for us. He was a gem, upbeat and organized! He kept in touch via Whatsapp and answered our questions and helped with problem solving promptly. We loved Madre Tierra, what a nice family! We had a wonderful tour of the... Read more

Ana and team, thank you so much for supporting our trip tp Argentina! Everything went very smoothly. Transfers always got us where we needed to be on time. The tickets for our flight from Buenos Aires to El Calafate worked perfectly and when we arrived Nilo Zunio was waiting for us. He was a gem, upbeat and organized! He kept in touch via Whatsapp and answered our questions and helped with problem solving promptly.

We loved Madre Tierra, what a nice family! We had a wonderful tour of the Petito Mareno glacier guided by Eduardo Torre. He was fantastic!!!full of knowledge about the area and delightful to spend time with! Tickets were waiting for us for the bus to El Chalten and when arrived there a driver was waiting! Hosteria El Puma was a great choice. Walked into town each night for dinner. Trip home to Vermont was long but uneventful. Your help made the visit to Patagonia perfect. Thank you so much. And a special thank you to Ana, who answered all our questions and offered sage advice when needed!

Hotel Reviews
Hosteria El Puma
El Chalten
Authenticity & Character
Real mountian chalet with firplace in cosy lobby.
Location
Easy to walk and trek most everywhere.
Staff
Very helpful. Willing to listen patiently to our challanged spanish!
Cleanliness & Comfort
MadreTierra Patagonia
El Calafate, Santa Cruz

Great breakfast. Wonderful charming family hotel. Excellent location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Everything
Activity Reviews
Nautical Safari
Nautical Safari
El Calafate
Quality of Experience
Quality of Experience
Guides, Drivers and Staff
Guides, Drivers and Staff
Transport
Transport
Perito Moreno Glacier Excursion  🗻
Perito Moreno Glacier Excursion 🗻
El Calafate
Quality of Experience
Guides, Drivers and Staff
Guide Gori and driver A +++++
Transport
Local specialist: Ana Maibach Cikes
Ana
Ana Maibach Cikes
Local specialist in Córdoba | Replied on Mar 07, 2023

Dear Joan,
Thank you for taking the time to write such a lovely review!

It was a pleasure to be able to help your stay in Argentina has been so pleasant.

I'm sure you and Tony must have practiced a lot after those Spanish classes in Buenos Aires :D

From me and from the entire Trips South America team, we want to thank you for choosing us for such a beautiful experience! We hope to receive you again soon in South America.

Mis mejores deseos,
Ana

Family Trip to Lisbon and Porto
Portugal | Feb 18 - Feb 25, 2023

M
Michael T.
Columbia, SC | Reviewed on Mar 06, 2023
Pedro put together an amazing Portugal adventure for my family and I. All of the guides and drivers were fantastic. The hotels were great as well. Portugal is a wonderful country and I look forward to returning. Pedro and his team made planning simple and they are extremely responsive to answer your questions any time during the day. Having a private driver was a huge advantage when stopping in towns on our way from Lisbon to Porto. I would absolutely use Kimkim again. Read more

Pedro put together an amazing Portugal adventure for my family and I. All of the guides and drivers were fantastic. The hotels were great as well. Portugal is a wonderful country and I look forward to returning. Pedro and his team made planning simple and they are extremely responsive to answer your questions any time during the day. Having a private driver was a huge advantage when stopping in towns on our way from Lisbon to Porto. I would absolutely use Kimkim again.

Hotel Reviews
The One Palácio da Anunciada
Lisbon
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pestana Cidadela Cascais
Cascais

This is not a 5 star hotel. Look elsewhere

Authenticity & Character
Cleaning
Location
Staff
Cleanliness & Comfort
Maison Albar - Le Monumental Palace
Porto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Portugal

Nelson is the best driver in Portugal

Quality of Experience
Guides, Drivers and Staff
Transport
Nelson was awesome
Private Historic Odyssey Walking Tour of Lisbon
Private Historic Odyssey Walking Tour of Lisbon
Lisbon

Ricardo was amazing!

Quality of Experience
What
Guides, Drivers and Staff
Transport
Local specialist: Pedro Luis
Pedro
Pedro Luis
Local specialist in Lisbon | Replied on Mar 06, 2023

Hey Mike,
Thank you so much for taking the time to share your positive feedback :) - it really means a lot.
It was great to have Katherine, Colin, Lila & you traveling with us.
Thank you so much Turnamien Family.
Your friend in Portugal - Pedro

One of the BEST Travel Experience we ever had!
Colombia | Mar 26 - Mar 30, 2022

Phoebe
Phoebe c.
Leesburg, VA | Reviewed on Mar 06, 2023

I wrote a review on google I believe already. But I want to also post on here and give a shout out to Kim Kim Travels, specifically, the team of Margoth and Philip in Colombia. This was the first trip I had planned by KimKim & Co and I was hestitant at first. But this team SUPER EXCEEDED All my expectations for a 5-star travel experience! Every detail was cared for and super classy and top notch. We traveled from Bogota, to Perreira, to Cartegna and the island of Baru. Every city, AMAZING experience! As a result, I did my next trip to Portugal with KimKim!

Local specialist: Margoth Rico
Margoth
Margoth Rico
Local specialist in Bogota | Replied on Mar 06, 2023

Hi Phoebe,
Thank you so much for your review! MUCHAS GRACIAS! :) You are the best and thank you for taking the time to leave a review here as well! Thank you as well for traveling with kimkim to other destinations, and we always love to hear about your other trips and experiences with kimkim. It is a pleasure meeting you and we hope you come back to Colombia in the future!

My very Best Wishes,
Margoth

Australia and New Zealand: A wonderful family trip
Australia | Jun 28 - Jul 31, 2022

S
Sharon W.
Canada | Reviewed on Mar 05, 2023
Our trip coordinator, Liz Neal (Springboard Vacations), who we connected to through the KimKim website is OUTSTANDING!!!
- spent considerable time with us planning the trip, making changes, and building an itinerary just for us
- very perceptive and creative in suggesting activities that dovetailed with the family's interests
- excellent ideas and recommendations, both on and off the beaten path
- very knowledgeable
- great communication, very responsive
- very easy to work with
-...
Read more

Our trip coordinator, Liz Neal (Springboard Vacations), who we connected to through the KimKim website is OUTSTANDING!!!
- spent considerable time with us planning the trip, making changes, and building an itinerary just for us
- very perceptive and creative in suggesting activities that dovetailed with the family's interests
- excellent ideas and recommendations, both on and off the beaten path
- very knowledgeable
- great communication, very responsive
- very easy to work with
- during the trip, easily reachable and available for needed re-jigging due to weather, closures etc.
- great support team in the country to help us navigate changes and accommodate unexpected requests
- always felt like we were in excellent hands – reducing the stress of the trip immeasurably
- a thoughtful, interesting and caring individual
- went above and beyond to ensure the trip went smoothly

Australia favorites
Philip Island and the Penguin Parade
Exhibition at Adelaide Library on Aussie Rules Football : )
Melbourne
Sydney Opera House
Sydney Harbour Bridge Climb
Great Barrier Reef (Seeing Hammerhead Shark!)
Kangaroo Island special shout-out to Dan (!!!), Exceptional Kangaroo Island
Mossman Gorge and River Drift Snorkeling Tour

NZ favorites
Southern Alps – Flight!
Mount Cook, hiking to glaciers
Queenstown & Rees Hotel
Driving through the Southern Island
Zorbing
Zip Lining
Auckland Central

Hotel Review
The Rees Hotel
Queenstown
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Mar 05, 2023

Dear Sharon, Meir, Remi and Daniel,

Thank you thank you thank you for the wonderful review!!!
You guys were amazing !! I really enjoyed all our conversations and I am happy the trip was so enjoyable for all of you. Even more, I am so happy our paths will cross again in San Diego thanks to our kids. It will be great to see you again!!!

Cheers
Liz

Why travelers love kimkim

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Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

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Local support during your trip

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