Kimkim Trip Reviews

4.8
Based on 19,266 ratings
Read 19,266 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Trang was very helpful in planning Vietnam trip
Vietnam | Oct 29 - Nov 6, 2022

Ullas
Ullas P.
India | Reviewed on Mar 19, 2023

Trang was very helpful in planning Vietnam trip. She is always available in chat Or what's app to answer all the questions and doubts..

Overall she managed all bookings and services well. It was hasslefree and a memorable vacation

Local specialist: Trang Pham
Trang
Trang Pham
Local specialist in Hanoi, Vietnam | Replied on May 01, 2023

Hi Ullas,

Thank you much for your review and I’m so glad to be your local journey planner to have this chance to host your trip. I hope to see you again on your next trip to Vietnam and South-East Asia

Wish you all the best in life!

Best regards
Trang

Great Exeperience
Thailand | Feb 24 - Mar 4, 2023

T
Tina N.
Houston, TX | Reviewed on Mar 19, 2023
We had a fantastic time all-around and appreciate Lacey's services putting together an excellent itinerary. All of the activities booked were great, we wished we had a little more time in Bangkok to experience more (maybe next time). Our guide A in Bangkok was awesome - she thought of everything but wasn't overbearing, we will miss her dearly. All of the transportation (cars/flights) booked were great, everyone was punctual and was easy to find. Our favorite hotel was Naka Phuket - we... Read more

We had a fantastic time all-around and appreciate Lacey's services putting together an excellent itinerary.

All of the activities booked were great, we wished we had a little more time in Bangkok to experience more (maybe next time). Our guide A in Bangkok was awesome - she thought of everything but wasn't overbearing, we will miss her dearly. All of the transportation (cars/flights) booked were great, everyone was punctual and was easy to find. Our favorite hotel was Naka Phuket - we would absolutely stay here again, it was serene and the views were amazing and it wasn't too far from Bangla Night Market. We enjoyed SO in Bangkok and Melia in Chang Mia as well - we would stay here again but would also be open to staying at other places. In regard to Novotel, while we can appreciate the proximity and convenience - we would not stay here again. The room had a very bad smell, the mattress was uncomfortable, and mosquitos/bugs were everywhere.

High-level of things that were booked for us: railway market, floating market, street food tour, temple visit, yacht to phi phi islands.

Would 100% utilize KimKim services again - Lacey was very responsive before and during the trip.

Local specialist: Lacey Ngo
Lacey
Lacey Ngo
Local specialist in Hanoi | Replied on Mar 20, 2023

Hi Tina,
Thank you very much for your valuable feedback! Such a great motivation for us and helps us a lot to improve ourselves. I hope to have a chance to welcome you in Vietnam and other destinations in South East Asia soon in the future.
All my best,
Lacey

Dream Vacation
Iceland | Mar 10 - Mar 18, 2023

Holly
Holly R.
Canada | Reviewed on Mar 19, 2023
Michele did an incredible job organizing a jammed pack itinerary (at my request) for our 8 day first visit to Iceland. He asked for my input, stuck within my budget, offered suggestions I never knew were possible. He replied to me very quickly when I reached out during my trip with a question. We had an amazing time because of his guidance. I cannot begin to thank Michele anc KIMKIM enough. What a wonderful experience and I will use KK again for another trip, no question. Highly recommend... Read more

Michele did an incredible job organizing a jammed pack itinerary (at my request) for our 8 day first visit to Iceland. He asked for my input, stuck within my budget, offered suggestions I never knew were possible. He replied to me very quickly when I reached out during my trip with a question. We had an amazing time because of his guidance. I cannot begin to thank Michele anc KIMKIM enough. What a wonderful experience and I will use KK again for another trip, no question. Highly recommend the company and Michele!!

Hotel Reviews
Berjaya Hotel Mývatn
Mývatn

BEAUTIFUL hotel. Modern and up to date. Amazing decor and ambiance. Outdoor hot tub for guests to use. Good restaurant. Such super friendly staff across the board. Offered norther lights wake up calls as well.

Authenticity & Character
Gorgeous building throughout.
Location
Easy to get to/find.
Staff
So kind and helpful. Our front desk gentleman was lovely! Sven in the restaurant was accommodating and hilarious. We really liked both of them!
Cleanliness & Comfort
Hotel Langaholt
Stadarstadur

Newer building and older building combined. Incredible location with views of mountains and the ocean. Front desk lady was helpful and pleasant. We were in the new part with a mixed view of mountains and ocean as well as a balcony do that was lovely. But it seems they shouldn’t be renting out those rooms as they aren’t done yet. We had no TV, no hairdryer, 1 towel and bath mat for two people and no wash cloths. The barbaric “art” of decapitated cow/pig’s heads was questionable. The breakfast buffet was by far the worst we had all week.

Authenticity & Character
Three stars only for the view. 1 star for everything else.
Location
Staff
Cleanliness & Comfort
Clean yes, comfortable? Not with a bunch of missing comforts.
Hotel Laugarbakki
Laugarbakki

Friendly staff, decent rooms (ours slept 5 people, clean, and they had 3 hot tubs for guests to use outside which was a nice bonus. The restaurant didn’t have many good options for our family so we had to venture offsite for food.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hérað - Berjaya Hotels
Egilsstadir

Beautiful, modern hotel. Very helpful and friendly staff. Good location, good views from our room.

Authenticity & Character
Location
Modern and clean hotel. Good location with beautiful views.
Staff
SO helpful and informative. Really liked those we interacted with.
Cleanliness & Comfort
Árnanes Country Hotel
Höfn

We loved this hotel! It was clean, fresh, updated and had good personality. Pinny (?), the owner (?) was so fun to talk with. Great man. It was a great location on our road trip. He offered restaurant suggestions as the restaurant onsite was seasonal, not opening until May.

Authenticity & Character
fresh, Clean updated little cottage line rooms.
Location
Perfect out on road trip route. Dark enough around to help see northern lights.
Staff
Pinny, I hope I spelled that right, was AWESOME!
Cleanliness & Comfort
Hotel Laki
Kirkjubæjarklaustur

Nice enough hotel. We got to see the northern lights here. Dinner buffet was not good, and cost us about $60 CAD per person because there was no other option for food. The dinner was a huge disappointment. They had the rooftop area closed because there were too many Filipinos staying at the hotel. Yes, that was the exact comment to us. We were told we could go up on the roof by one staff member and then another staff member was so rude and ignorant when we asked for directions to the roof top viewing area. The same staff member was a complete witch the next day as well when we crossed paths with her. When I mentioned her behaviour to some awesome staff members it was confirmed she was the owner so ya…wouldn’t recommend this hotel.

Authenticity & Character
Location
How about letting your customers have access to the things you advertise instead of closing stuff off to punish other customers.
Staff
Everyone with the exception of the tall skinny European looking Olive Oyl were great. She was rude and ignorant.
Cleanliness & Comfort
Hotel Kanslarinn
Hella

Overall nothing to look twice at. More verging on hostel territory than hotel but the staff were great. Restaurant on site looks like a complete dive, but it was probably one of our best dinners. We tried the horse steak and it was pretty good! The included breakfast was just okay.

Authenticity & Character
clean with private washrooms but that’s about it.
Location
It was on our route around the country so the location fit that requirement.
Staff
Food in the restaurant was great. All staff we crossed paths with were super friendly.
Cleanliness & Comfort
Fosshotel Baron
Reykjavík

Room was basic but slept 5 people and had a private bathroom. The breakfast buffet was decent. The staff were super friendly. The location is awesome.

Authenticity & Character
The rooms were nothing special.
Location
Perfect location in Reykjavik, within walking distance to all the inner city things we wanted to check out.
Staff
Super pleasant, friendly and helpful.
Cleanliness & Comfort
Clean for sure. Room was lacklustre but slept 5 and had a private bath so bonus for that.
Activity Reviews
Vatnshellir Lava Cave Experience
Vatnshellir Lava Cave Experience
Snæfellsnes Peninsula

This was another awesome tour! So breathtaking and awe inspiring once inside. Our guide was awesome! I think his name was Andre.

Quality of Experience
Guides, Drivers and Staff
Skaftafell Ice Cave Tour & Glacier Walk
Skaftafell Ice Cave Tour & Glacier Walk
Iceland

Beautiful but strenuous. This is quite the hike up a mountain so be prepared for a work out for sure. Stunningly beautiful. Our guide Caroline was incredible and hilarious. The ice caves were humbling and beautiful. Our driver was hilarious as well.

Quality of Experience
Guides, Drivers and Staff
Transport
Myvatn Nature Baths
Myvatn Nature Baths
Lake Mývatn

Beautiful, less busy natural spa. They had natural hot tub, hot pool, cooler pool and natural saunas.

Quality of Experience
Guides, Drivers and Staff
Solheimasandur Plane Wreck shuttle
Iceland

This was a fun jaunt off the beaten path. Our driver was fun and efficient. This was a cool stop for photo ops.

Quality of Experience
Guides, Drivers and Staff
Transport
Langjokull glacier snowmobiling
Langjokull glacier snowmobiling
Golden Circle

Amazing, amazing, AMAZING! Highly recommend. Our tour guide and all the staff we dealt with were incredible. It’s unfortunate we didn’t get our main guides name because he was hilarious and kind. I truly loved this excursion; genuinely every single thing about it. I would do it again.

Quality of Experience
A+. I can’t rave enough!
Guides, Drivers and Staff
They were all incredible. Seriously.
Transport
A cool bud on the biggest wheels I’ve ever seen. Harrowing roads up the mountain but I had full confidence in our guide’s abilities.
Blue Lagoon
Iceland

Very beautiful place. Had high hopes for this and I wasn’t disappointed but it wasn’t as jaw dropping as I thought it’d be. We went early in the morning so it was less busy. Started to get busy around 10:30 am. The one staff we mainly interacted with seemed to have zero personality. The change rooms, showers, etc. were clean. The springs themselves were beautiful and lived taking that all in.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Michele Bardasi

The team was very accommodating!
Costa Rica | Mar 10 - Mar 17, 2023

Diana
Diana J.
Canada | Reviewed on Mar 19, 2023

The team was very accommodating. We were traveling with our adult children and two grandchildren under three. They helped us know what was suitable for the various interests and abilities. When we requested a last minute change they were able to do that or without any issues. Travel provided by the Three Monkeys was exceptional and drivers accommodated extra stops when asked. We were able to get groceries on the way to our villas from the airport! I would highly recommend using this site to plan a trip to Costa Rica.

Local specialist: Sergio Bolaños
Sergio
Sergio Bolaños
Local specialist in Limon, Costa Rica | Replied on Mar 27, 2023

Hi Diana! Thank you for taking the time to share your experience with us! We are pleased to have been a part of your trip to Costa Rica, and we appreciate your recommendation. We hope to have the opportunity to see you again in the future!

Samir, at KimKim in Jordan, did an amazing jo...
Jordan | Mar 5 - Mar 16, 2023

Andrew
Andrew A.
Canada | Reviewed on Mar 19, 2023
Samir, at KimKim in Jordan, did an amazing job planning and executing our very recent trip there! Everything was organized to our liking! Our English speaking drivers, Suliman Apoobaid, and Mowafaq Ahmad, together with our guides were knowledgeable and very professional! The hotels were all excellent, though we particularly liked the, Petra Guest House, in Petra. We loved everything that we did including all the fascinating historic sites that we went to Jordan to see! Snorkelling in the Red... Read more

Samir, at KimKim in Jordan, did an amazing job planning and executing our very recent trip there! Everything was organized to our liking! Our English speaking drivers, Suliman Apoobaid, and Mowafaq Ahmad, together with our guides were knowledgeable and very professional! The hotels were all excellent, though we particularly liked the, Petra Guest House, in Petra. We loved everything that we did including all the fascinating historic sites that we went to Jordan to see! Snorkelling in the Red Sea was another highlight for us too! The people we encountered were always so friendly! We felt safe the entire time! I wouldn’t hesitate to recommend Samir and his team! They will go above and beyond to ensure that one is happy and comfortable! We’ll done, Samir!

Hotel Review
Petra Moon Hotel
Wadi Musa

We stayed at the, Petra Guest House, in Petra! It was excellent! We loved its great location next to the Visitor Entrance and Museum! Very comfortable room! Breakfast started being served early so we could begin our visit to the sites early and before all the buses arrived. We also loved spending time at there, Cave Bar which is connected to the hotel. Here, they served excellent food and cocktails!

Authenticity & Character
Location
Right next to the entrance…
Staff
Cleanliness & Comfort
Activity Review
Meet & Assist - Queen Alia Airport
Meet & Assist - Queen Alia Airport
Jordan

Very much appreciated at 4:30 am!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Mar 24, 2023

Hello Andrew
gratefull for your kind and encouraging words.
very happy to know that you enjoyed your trip , and hope to host you again in Jordan,

God'speed
Samir

Highlights of hospitable Jordan
Jordan | Mar 14 - Mar 18, 2023

C
Carol L.
United Kingdom | Reviewed on Mar 19, 2023
We appreciated the support to arrange an excellent driver Mohammed to get us from Amman airport to the Dead Sea, Kerak, Petra and Wadi Rum via as many scenic areas as possible eg hot springs, smaller Wadi, Dana biosphere and historic town and magnificent viewpoints.
The entrance into Petra on reaching the Treasury was spectacular and truly a wonder of the world. The donkeys and carts on the way back got us back nearly in one piece. To all young people...Good to visit before the arthritis and...
Read more

We appreciated the support to arrange an excellent driver Mohammed to get us from Amman airport to the Dead Sea, Kerak, Petra and Wadi Rum via as many scenic areas as possible eg hot springs, smaller Wadi, Dana biosphere and historic town and magnificent viewpoints.
The entrance into Petra on reaching the Treasury was spectacular and truly a wonder of the world. The donkeys and carts on the way back got us back nearly in one piece. To all young people...Good to visit before the arthritis and old age kicks in. Thanks to all our patient guides and hospitable Jordanians

Hotel Reviews
Dead Sea Spa Hotel
Sweimeh

Would really rate 8.5 not 8. Good location and some attractive areas Food was very good. Unfortunately too cold to swim in the pools. Room good size but a bit of maintenance needed.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Captain Camp - Rum Valley
Disi

Central area of camp was good. Food and service was good with hospitable people. Room was too basic and unfortunate smell. They kindly got us a sheet as we are not accustomed to sleeping with just a blanket. We found it difficult managing our things on the floor. But other rooms had an extra bed to sit on or for cases which was easier.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Petra Moon Hotel
Wadi Musa

Would really give hotel 9 out of 10. Convenient location, smart clean room and good food. Both dinner and breakfast.

Authenticity & Character
Location
Close to petra site
Staff
Cleanliness & Comfort
A bit noisy but otherwise comfortable
Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Mar 20, 2023

Hello Carol
Thank you so much for the time you took to review your trip. highly appreciated .

You have kindly rated our services as 4 out of 5 .
i would be greatefull if you could highlight the missing services, so i could avoid any negative outcome in furture, i would highly appreciate that.

Thank you again, and hope to host you and your friends in furtur.
Have a lovely day ahead.
Samir

Everything was amazing handled. Finally we co...
Finland | Mar 5 - Mar 11, 2023

Ng
Ng F.
Indonesia | Reviewed on Mar 19, 2023
Everything was amazing handled. Finally we could see the Aurora twice during our stay.
The staff, the driver and Aurelie were really helpful.
We look forward to another excited tour package
Read more

Everything was amazing handled. Finally we could see the Aurora twice during our stay.
The staff, the driver and Aurelie were really helpful.
We look forward to another excited tour package

Hotel Reviews
Lapland Hotels Ounasvaara Chalets
Rovaniemi

Is ok. But I think I like more that one in Kakslauttanen

Authenticity & Character
so far is nice
Location
the cleannes and the space
Staff
Cleanliness & Comfort
Kakslauttanen Arctic Resort
SAARISELKÄ

I like the hotel space and the surrounded view

Authenticity & Character
Location
Staff
polite, friendly, helpful
Cleanliness & Comfort
the layout and the space
Local specialist: Aurelie Dhuit

Oaxaca and CDMX
Mexico | Mar 11 - Mar 18, 2023

K
kenna n.
Winter Park, FL | Reviewed on Mar 19, 2023

We really liked Anna and Leonadro. ( I did not go to Monte Alban < weloved staying at Parador San Miguel, Modrian and Hotel Maria Cristina. Lizbeth and Rena were very helpful

Local specialist: Rene Rodarte
Rene
Rene Rodarte
Local specialist in Mexico city | Replied on Mar 20, 2023

Hello Kenna!
We are so glad that you had a good time in Mexico! I'll make sure the hotels know that you loved your stay and we will look forward to assist in your next visit!

Rene

Great trip - very well done. We especially ...
Mexico | Mar 12 - Mar 16, 2023

Kimberly
Kimberly H.
Wallingford Center, CT | Reviewed on Mar 18, 2023

Great trip - very well done. We especially enjoyed Sian Ka'an and our tour guide Memo! Beautiful city and wonderful breakfast

Local specialist: Isabelle Bauer
Isabelle
Isabelle Bauer
Local specialist in Tulum | Replied on Mar 20, 2023

Dear Kimberly,

Thank you very much for your feedback! I am happy that you enjoyed your time in Tulum :)
I wish you all the best and I hope that you will visit Mexico again soon!
Isa and Rutopía team

Everything was planned well by Samir. I had a...
Jordan | Mar 7 - Mar 15, 2023

B
Bishara R.
Aldie, VA | Reviewed on Mar 18, 2023

Everything was planned well by Samir. I had a good time.
Special mention of my Driver in Jordan, Mamdouh. He was amazing, kind, professional and really helpful. Took really great care of me.

Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Mar 19, 2023

thank you Bishara for your nice words .
Glad that we particpated in providing you with a nice trip , and hope to host you again in our region.
Be well and safe.
Samir

HIgh praise for an amazing team!
India | Feb 4 - Feb 12, 2023

Claire
Claire S.
United Kingdom | Reviewed on Mar 18, 2023
I cannot praise the KimKim team enough. From the very start when we were planning our trip, Ravi was not only hugely helpful, but exceptionally flexible and understanding, making multiple changes to the itinerary. Ravi was always super quick in responding to our queries.
Throughout the trip the local guides and our driver looked after us beautifully. Guides were not only knowledgeable but fun and flexible, responding to the needs of the group. Would particularly pick out Jay in Delhi...
Read more

I cannot praise the KimKim team enough. From the very start when we were planning our trip, Ravi was not only hugely helpful, but exceptionally flexible and understanding, making multiple changes to the itinerary. Ravi was always super quick in responding to our queries.
Throughout the trip the local guides and our driver looked after us beautifully. Guides were not only knowledgeable but fun and flexible, responding to the needs of the group. Would particularly pick out Jay in Delhi who changed the whole of the itinerary for our second day based on the what the group had enjoyed on the first. Our lovely driver Vijay who got us safely across Rajasthan and again nothing was too much trouble
Finally the team back in the office (Priya, Raj and of course the amazing Ravi) were superb during the trip, checking in with us and making sure everything was working like clockwork. They even managed to book extra hotels/cars/trains for us at very short notice THANK YOU THANK YOU THANK YOU!!! We will be booking with you again
I have

Local specialist: Ravi Tickoo
Ravi
Ravi Tickoo
Local specialist in New Delhi | Replied on Mar 24, 2023

Dear Clare,
Many Thanks for your kind and nice words. It really means a lot and gives us encouragement to do better in future. We will also eagerly wait to host your next trip to India with us soon.

Thanks
Ravi

Hiking around Quito & Galapagos trip
Ecuador | Feb 12 - Mar 2, 2023

Sophia
Sophia H.
Saint Paul, MN | Reviewed on Mar 18, 2023
Tl;dr: I’d absolutely use kimkim and work with Alvaro again! It was overall a great experience. I’ll admit, I was a bit uncertain about it at first — I like being fully in control of all planning, and I’ve never used a travel agency before. Turns out it’s incredible to have local help with trip planning. All our guides were great (Hugo especially — he was our guide during the hiking, and was simply incredible) and there wasn’t a day I didn’t enjoy. Alvaro was wonderful throughout the process,... Read more

Tl;dr: I’d absolutely use kimkim and work with Alvaro again! It was overall a great experience. I’ll admit, I was a bit uncertain about it at first — I like being fully in control of all planning, and I’ve never used a travel agency before. Turns out it’s incredible to have local help with trip planning. All our guides were great (Hugo especially — he was our guide during the hiking, and was simply incredible) and there wasn’t a day I didn’t enjoy. Alvaro was wonderful throughout the process, helping us plan the entire trip beforehand and during the trip was incredibly responsive (despite it being over holidays in Ecuador!) to help us solve any problems.

A few highlights of Alvaro’s helpfulness:
- Alvaro strongly encouraged us to keep the two rest days between our hiking in mainland Ecuador. We’re fit and used to hiking, so we were going to cut them out — and we were SO glad he insisted that we keep them. Hiking at altitude is totally different from at sea level; we appreciated the rest days.
- When our flight from Quito to the Galapagos was delayed, Alvaro had been tracking our flight and rescheduled our afternoon tour before we even messaged him about it. It was so nice not to have to worry about that or be contacting multiple people!
- We got altitude sickness during our acclimatizing hikes, so had to cancel our plan to hike Chimborazo. In the moment, Alvaro helped us make a new plan and adjust our accommodations for those nights. It was a little stressful to change plans last minute, but he made it extremely easy.
- One of our tour guides was late in picking us up and — despite it being 7:30AM — Alvaro helped us figure out what was going on and had the local guide come explain the situation. (The other people in our group tour had overslept.)
- We left our larger bags in the kimkim offices during our time in the Galapagos, and one of their drivers dropped it off with us at the airport to help us avoid an extra 90 minute drive to and from the airport. It really was the little things like this that made working with kimkim/Alvaro feel totally worthwhile. We would’ve had to rent a locker at the airport or something, and not having to deal with that hassle was a huge help.

Suggestions / things I would do differently:
- Know who your guide is each day. We never knew ahead of time who our guide was going to be, or if they’d be the same later. It would’ve been nice to know ahead of time that we’d have the same guide for all our hiking, for example. The pickup timing / structure was incredibly well coordinated, so we didn’t have trouble with finding/meeting our guide, but knowing who would repeat would’ve made tipping easier. And speaking of tipping…
- Figure out tipping expectations. Tipping is always confusing, all the time, but we still wish we’d’ve known more about norms. Alvaro gave us a general guideline to go off, which helped, but I wish we’d’ve asked him about specific days ahead of time.
- Get the direct contact info of your guides. While Alvaro was incredibly helpful, it would’ve been easier at times if we’d been able to communicate directly with our guides. One day our guide didn’t show up or communicate a delay to us (they arrived 90 minutes late, after we messaged Alvaro and he messaged them); another day we were at the departure spot in town, but had to walk back to our hotel for a pickup to drive us back there — it would’ve been nice to be able to just message the guide directly and tell them we’d meet them at the dock.
- Be well prepared for the weather, especially when hiking. We didn’t quite have the right expectations for the weather when hiking. I expect this is partially due to weather on mountains always being variable, but I wish we’d’ve been in contact directly with our guide beforehand to know how to prepare. (More notes in the daily activities, but tl;dr, we were colder than expected.)

Overall, kimkim made the entire travel experience much easier! Alvaro was incredible to work with and we appreciate all his help and expertise; truly the trip of a lifetime!

Hotel Reviews
Cuello de Luna Mountain Lodge
El Chasqui - Pastocalle

Isolated hacienda on a hobby farm -- it is not within walking distance of anything, so expect to stay and eat here. Their food is good though, so for a rest day it's a lovely place to be. - They own a few friendly dogs that we played with outside. - Charming rooms; beds had heated blankets because it was a bit chilly -- no problems with temp for us. Rustic-feeling, but clean and comfortable. - Breakfast was simple and tasty (toast, eggs, cold oatmeal-type dish, GREAT coffee) - Dinner options were limited -- not really a menu, more of a "this is what's for dinner tonight, or you can have a sandwich" -- and tasty. They did accommodate vegetarians!

Authenticity & Character
Staff
Family run B&B; everyone was very kind, friendly, and welcoming!
Cleanliness & Comfort
Ikala Quito Hotel
Quito

Catered toward tourists: it's located in a touristy / wealthy part of Quito, the staff speak English, overall it was a very comfortable stay. Within walking distance of Quito's historical center, good restaurants, and a supermarket. - Breakfast (included) was incredible, seriously the best hotel breakfast I've ever had. - They have a laundry service, but it's priced per item and very expensive -- we ended up washing clothes in the sink. - Rooms and grounds are clean and well-kept. - The lighting is incredibly harsh and white. This seems to be the norm in Ecuador, but wow was it brutal turning on the lights in the morning. - Dinner (not included) is just okay; I'd go elsewhere for dinner. - Staff is very helpful! We left bags at the desk for a day while hiking (one night of camping, before returning to the hotel) and it was no problem.

Location
Within walking distance of Quito's historical center, good restaurants, and a supermarket.
Staff
Cleanliness & Comfort
Activity Reviews
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Puerto Ayora

An ideal final day in the Galapagos. The whole day we spent on a sailboat with a dozen other tourists and crew and took a 3 hour ride to an uninhabited island. There we did a short "hike" (it was climbing 365 stairs) to an incredible viewpoint — our guide kept telling us it’s been named one of the most beautiful places in the world. By whom, we have no idea, but it was beautiful. After the hike, we went snorkeling again. We saw sharks and a Galapagos penguin, the only species of tropical penguin. The penguins are tiny — no more than a foot tall at full grown. The boat ride back was close to perfect — warm air, sea breeze, a few sightings of jumping rays — a great end to a Galapagos vacation.

Quality of Experience
Food
We were served full sit-down meals for breakfast and lunch in the boat, with good food! I get motion sickness, so I honestly would've preferred a more casual box lunch on deck -- just something to be aware of if you also get motion sick.
Guides, Drivers and Staff
Our guide and all the boat crew were so kind and welcoming. Our guide chatted with us and the rest of the tourists, gave recs for food, and overall made sure we were all enjoying ourselves.
Visit Highlands Tortoise Reserve & Charles Darwin Research Station
Visit Highlands Tortoise Reserve & Charles Darwin Research Station
Puerto Ayora

Our guide for the day took us to the Charles Darwin Research Station, where we learned more about the ecology of the Galapagos and the efforts to combat ecological destruction. It’s pretty cool how committed the islands are to preservation and environmental sustainability. At the research station we also got to visit the tortoise breeding center where we saw baby tortoises (younger than 5 years, when they’re returned to the wild), as well as a few old ones who were recovered from their early life as pets and can’t be released into the wild. After the research station, we went to the Highlands of Santa Cruz Island to visit a lava tunnel and tortoises in their natural habitat. It was, in a word, amazing. Because of the relatively short time humans have been present on the island, and the lack of predators, the wildlife here is shockingly unafraid of humans. They’re certainly aware of us, and the tortoises moved away if we approached from the front (threatening), but in general are fine with us being close and wandering around with them.

Quality of Experience
Food
The lunch at the Highlands Tortoise Reserve was honestly one of the best meals we had in the Galapagos, it was great.
Guides, Drivers and Staff
Viviana was a great guide; she knew SO much about the history, ecology of the islands, tortoises, really everything we wanted to know! Very knowledgeable, informative, friendly, and gave us restaurant recs as well :)
Transport
Hiking the Sierra Negra Volcano
Hiking the Sierra Negra Volcano
Galapagos Islands

The volcano hike was long (~9 miles) but still far easier than hiking in altitude! We walked up to the caldera (nearly 10 km across) then down the south side and saw the remnants of lava flows from the 2005 and 2018 eruptions. The landscape felt a bit otherworldly, due to the lack of vegetation and lava rocks / fissures. We also saw on our hike three Galapagos hawks — a rare sighting according to our naturalist guide.

Quality of Experience
Guides, Drivers and Staff
Was nice to have a guide explain the landscape to us, because it was so unique. Our guide, Pablo, was friendly and happy to chat with us about his experiences and the history of tourism on the Galapagos. It was interesting hearing a local perspective about the changes there over the past few decades.
Transport
This was the day we were ready at 6:50AM for a pickup and didn't get picked up or any communication until after 8. Apparently the other people in our group had overslept. We were tired and had rushed through breakfast to be ready on time, so sitting and waiting for over an hour, and not hearing anything until after we messaged Alvaro at kimkim, was really frustrating.
Discover the Wonders of Tintoreras Islet: A Journey into Breathtaking Biodiversity
Discover the Wonders of Tintoreras Islet: A Journey into Breathtaking Biodiversity
Puerto Villamil

We took a boat from Isabela to Tintoreras Islet with a small group. Walking along the islet we saw lots of marine iguanas (they’re in their nesting season, so it’s only the females) as well as white-tipped sharks, crabs, and pelicans and lots of other birds. After the island walk we went snorkeling again and saw a pair of blue-footed boobies doing a mating dance.

Quality of Experience
Guides, Drivers and Staff
Kayaking on Tortuga Bay
Kayaking on Tortuga Bay
Puerto Ayora

We started the day with a walk into the national park to Tortuga Bay, where we kayaked among sea turtles (!), little hammerhead sharks (!), marine iguanas (!), and so many birds. It was SO COOL. The water is shades of azure and teal — it truly felt like we were in a movie.

Quality of Experience
Guides, Drivers and Staff
We technically had a guide who walked there with us and a larger group, but he didn't actually say or do anything, except show us where the kayak rental was. Not sure if he was supposed to be teaching us about the flora and fauna of the Nat'l Park we were walking through, but he did not. We felt we could've done this activity on our own.
Discovering Climbing Iliniza North
Discovering Climbing Iliniza North
Quito

This was our first hike above 5000m. The way up was challenging but great: we had nice weather, were feeling pretty good after our past two acclimatizing hikes, and there was lots to look at. We reached the refuge at 4700 m feeling tired but good, ate some food, then put on our helmets and harnesses to hike the last 425 m. It got tough quickly, scrambling up rocks using hands and feet, and the altitude was starting to really hit us. Right when we neared the summit, a storm began approaching, so we took a couple quick pictures, then headed down. We didn’t quite beat the storm, as the entire way down was in dense fog and it hailed on us for a few minutes, but avoided the deluge that started once we were in the car on the way back. It is a tough hike because of the altitude, but non-technical and a great first hike over 5000m!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hiking the Extinct Volcano Pasochoa
Hiking the Extinct Volcano Pasochoa
Quito

An absolutely beautiful hike up the dormant volcano Pasochoa. We had perfect weather for hiking — and for getting sunburned. Getting there by car may have been more treacherous than the hike itself — we drove down a narrow cobbled road with holes / ruts / ??? that could swallow a few humans. If we were driving, we never would’ve imagined a car could make it through. The summit itself was incredible, passing through a short, verdant rainforest-like section, then leaping over a small chasm. 10/10 would recommend.

Quality of Experience
One of my favorite days of the trip, absolutely incredible.
Food
Guides, Drivers and Staff
I'm afraid of heights, but Hugo made me feel safe to jump across a "chasm" and not panic on the summit.
Transport
Reaching Guagua Pichincha Summit
Reaching Guagua Pichincha Summit
Quito

We hiked Guagua Pichincha, an active volcano! It was very cloudy at the top, so we couldn’t see the crater, but we could definitely smell the sulfur. And could definitely feel the altitude — it does make hiking (walking, moving, breathing) harder. At least for us: one of the many stray dogs in Ecuador was with us for the entire hike, more often leading than following. Instead of hiking back the way we came, we “land skied” by sliding on our feet down a sheer slope of sandy rocks. Our shoes were filled with rocks, but it was super fun!

Quality of Experience
I felt like this was "just" an acclimatizing hike. The weather wasn't great when we were there, so we couldn't see much. As a first hike at altitude, it was good.
Food
Vegetarians, be aware that options will be limited. We wished we would've said chicken was fine (we're not strict vegetarians) to open up our food options and have protein for all our meals. Many of our lunches while hiking had little / no protein.
Guides, Drivers and Staff
Hugo was an amazing guide who really understood our experience level and how to best acclimatize.
Transport
Colonial Quito City Tour & Mitad del Mundo (Middle of the World) Monument
Colonial Quito City Tour & Mitad del Mundo (Middle of the World) Monument
Quito

On our first day, we went on a walking tour of the historical center of Quito and visited the equator. The historical center had beautiful old architecture, gold gilded churches, and a market where we ate local tropical fruit. We then visited the equator at the Intinan Museum and the fake equator at Mitad del Mundo. (As a bonus, we learned the process for making shriveled heads.) Incredible start to the trip!

Quality of Experience
Guides, Drivers and Staff
Transport
Afternoon Bay Tour in Santa Cruz
Afternoon Bay Tour in Santa Cruz
Puerto Ayora

We took a boat around the Santa Cruz bay, stopping to observe blue-footed boobies, learn about some of the unique animals of the Galapagos, and snorkel. The water is beautifully clear, the salt water buoyant, and there is SO MUCH wildlife, snorkeling is incredible. We were within meters of iridescent rainbow colored fish, sea turtles, starfish, sea lions, stingrays… so much to see.

Quality of Experience
Guides, Drivers and Staff
We were with a group that included families with younger kids, and the guide did a great job keeping them engaged while still talking with the adults. I was very impressed!
Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on Mar 20, 2023

Hello Sophia!

I am absolutely so happy and while reading your review my heart got so warm, all of your words are very useful and will help us improve our services, and keep up the good work as well!

Your next adventure awaits in the Ecuadorian Amazon basin!

Hugs from your local friend!
Alvaro

My Favorite country to visit Morocco
Morocco | Nov 17 - Nov 29, 2022

W
Walid J.
Nicholasville, KY | Reviewed on Mar 18, 2023
Alhamdulilah, our trip to Morocco was excellent. Morocco is the most clean, safe, tourists friendly country I ever seen. In less than two weeks we saw the mountains, the sea the desert and most beautiful cities, except Casablanca, which did not have much attractions except the king Hassan big mosque. All people we saw and met are extremely friendly and that what made our travel pleasent, especially our driver Ayoub, very cool young men and quite tolerant to grumpy old travelers like us. Thank... Read more

Alhamdulilah, our trip to Morocco was excellent. Morocco is the most clean, safe, tourists friendly country I ever seen. In less than two weeks we saw the mountains, the sea the desert and most beautiful cities, except Casablanca, which did not have much attractions except the king Hassan big mosque. All people we saw and met are extremely friendly and that what made our travel pleasent, especially our driver Ayoub, very cool young men and quite tolerant to grumpy old travelers like us. Thank you Ayoub and I’ll request you to be our guide next trip.

Hotel Review
Jaal riad resort
Marrakech

Excellent Hotel to Stay At

Authenticity & Character
Every thing
Location
Nice close to the city Mall and the airport
Staff
Cleanliness & Comfort
Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on Mar 18, 2023

Hi Walid,

It's great to hear that you had a wonderful trip to Morocco! It sounds like you had a diverse and exciting experience, getting to see different parts of the country and meeting friendly locals. It's always a plus when you have a great driver/guide like Ayoub, who can make the trip even more enjoyable and comfortable for you.

I'm glad to hear that he was able to accommodate your needs and preferences during your travels. Thank you for sharing your experience with me, and I hope you have many more amazing adventures in the future!

Best Regards,
Abdel

The snow and mountains were breathtaking!
Canada | Mar 11 - Mar 17, 2023

Dawn
Dawn R.
Missouri City, TX | Reviewed on Mar 18, 2023
We loved our vacation! The snow and mountains were breathtaking. We really enjoyed skiing the second day. Two of the three of us had never skied and an instructor was imperative! We had Christopher at Lake Louis and he was excellent. We had to secure the lesson through the Fairmont concierge however- Julie was amazing and we were so grateful for her help! We loved both hotels but the Caribou was under construction and they started banging away on the scaffolding Monday morning.
There...
Read more

We loved our vacation! The snow and mountains were breathtaking. We really enjoyed skiing the second day. Two of the three of us had never skied and an instructor was imperative! We had Christopher at Lake Louis and he was excellent. We had to secure the lesson through the Fairmont concierge however- Julie was amazing and we were so grateful for her help! We loved both hotels but the Caribou was under construction and they started banging away on the scaffolding Monday morning.
There were a few times we were frustrated:
The car rental company was not clearly communicated. We had to go searching for any clues as to which company it was and found it on a receipt. We asked for help but I guess because it was the weekend we did not get a response until Monday.
One of the museum sites we wanted to visit and that was suggested was closed the two days we were in Banff (Mon and Tues)
The hotel did not give us ski lift tickets for the second day and this was not clearly outlined. The itinerary stated to pick them up at the “hotel”. Since we changed hotels and the first hotel had our first set of tickets, we assumed the second hotel would have the second set. That was not the case.
We wished some activities were suggested to us prior to the trip. There were a few things we would have liked to do and tried to make reservations for however everything was booked up.
In Banff we didn’t have any direction on the best places to eat (which all required reservations).
We also wish we were told that we needed to make dinner reservations at the Fairmont restaurants ahead of time.
I admit we had very high expectations after our Italy trip; but this was why we used Kimkim again for this trip. We were less impressed this time but still loved the trip and plan to return during the summer at some point.

Hotel Reviews
Hotel Arts
Calgary

Very cool hotel in the heart of downtown. We weren’t here long but it was a comfortable stay and the staff was very friendly and helpful. We walked right around the corner for dinner at Ten Foot Henry; outstanding food.

Authenticity & Character
Loved the art!
Location
Staff
So helpful and friendly
Cleanliness & Comfort
Our sink would not drain but otherwise, excellent
Fairmont Chateau Lake Louise
Lake Louise

Amazing! So beautiful. The staff were incredibly helpful, especially Julie at the concierge desk. She helped us secure a ski instructor at the last minute and that made our whole trip! We are so grateful for her help. The food at the new restaurant was excellent. We were really happy with our stay here.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Banff Caribou Lodge and Spa
Banff

We loved the big, crackling fire in the lobby! The restaurant was excellent and the room was big and roomy. The heat did not work well at first but it was repaired quickly. the hotel itself was under repair so there was scaffolding built along the side we looked out of. We could not access the balcony or even open the doors because of this and the workers started banging away Monday morning. They should have mentioned there was a floor heater for our use. That helped a lot. The spa/hot tub was awesome. The desk failed to give us both sets of lift tickets. We did not know they had the second set and we had already traveled to our next destination without tickets. It was just a headache we didn’t need.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Ski/Snow rental
Canada

Loved our instructor Christopher! The lodge was cozy and vibrant. We had a lot of fun.

Quality of Experience
Guides, Drivers and Staff
Transport
Take the Banff Gondola to Sulphur Mountain
Take the Banff Gondola to Sulphur Mountain
British Columbia

Breathtaking! We really enjoyed this!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Marie-Christine Desjardins

Great Experience Overall
Morocco | Mar 7 - Mar 16, 2023

J
Jenny S.
South Korea | Reviewed on Mar 18, 2023
Our local specialist, Abdellah, from Original Travels quickly responded to our questions and customized our trip according to our requests so that we could plan a great trip. He was professional and made us feel comfortable planning a trip to a country that we had never visited before. When we arrived in Morocco, we met our English speaking driver, Samir, who took care of us from the moment we met him at the airport until he dropped us off at the airport at the end of our trip. He was... Read more

Our local specialist, Abdellah, from Original Travels quickly responded to our questions and customized our trip according to our requests so that we could plan a great trip. He was professional and made us feel comfortable planning a trip to a country that we had never visited before.

When we arrived in Morocco, we met our English speaking driver, Samir, who took care of us from the moment we met him at the airport until he dropped us off at the airport at the end of our trip. He was trustworthy and dependable. He was willing to accommodate our requests and made us feel welcome during our entire stay. He was knowledgeable and acted not only as our driver, but also as our guide during our trip. He was able to tell us about Morocco’s history and the different regions and sites during the drive. It was a great experience overall.

Hotel Reviews
Oum Palace Hotel & SPA
Casablanca

We did not expect much from this hotel since it was just a place to spend our last night before catching our flight the next morning. It was more or less what we expected. This appeared to just be a hotel for big tourist groups. Friendly staff but the rooms were dirty. The sink and shower drains were partially clogged and drained very slowly. The towels had brown stains and there were mosquitos and ants in the room.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dar Jasmine
Chefchaouen

It was beautiful with a great view of Chefchaouen. The room was clean and the breakfast was very good with a variety of local dishes you can choose from. We didn’t mind the 159 steps to get to the lobby because that is what gives this riad the beautiful view in the common area.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Ghita
Fes

We expected more from a four star hotel (according to Google). The riad patio/ground level common area was beautiful and the breakfast was fine, however, the cleanliness of the room (Bahia room) left much to be desired. The room smelled musty and dank like old wooden furniture that was not taken care of properly. There were stains on the bedsheet and the hair dryer was very dirty and sticky. The riad has great potential but was not taken care of properly.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tiziri Luxury Camp
Merzouga

It was almost like a luxury hotel room experience in a tent in the desert.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Ksar Ighnda
Ait Benhaddou

The standard room was small and dim, since it did not have a window or a view. The riad itself such as the buildings, garden, and courtyard view of the mountains was very beautiful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Elegancia Riad Boutique & SPA
Marrakech
Authenticity & Character
Location
Staff
The riad receptionist was professional and accommodating.
Cleanliness & Comfort
Activity Reviews
Quick Tour of Casablanca with your Driver-Guide: The Economic Heart of Morocco
Quick Tour of Casablanca with your Driver-Guide: The Economic Heart of Morocco
Morocco

Our driver, Samir, showed us around and customized the activity according to our requests.

 Fes to Chefchaouen via Meknes & Volubilis
Fes to Chefchaouen via Meknes & Volubilis
Morocco
Guided Tour of Fez Medina
Guided Tour of Fez Medina
Fes

Our guide, Hassan, was great, and we really enjoyed the Moroccan salad and the pastilla at the restaurant he took us to.

Private Transfer From Merzouga to Fez
Private Transfer From Merzouga to Fez
Morocco

We got to try the fresh camel milk and even saw a wild monkey!

Morocco Last Nomads Experience: Tea, Tales & Desert Adventures
Morocco Last Nomads Experience: Tea, Tales & Desert Adventures
Merzouga

It would have been nice if the local guide told us what time this activity was scheduled to start. It says that it’s after breakfast but it ended up starting after 11am.

Private Transfer from Ait Benhaddou to Merzouga Desert
Private Transfer from Ait Benhaddou to Merzouga Desert
Morocco
Transfer from Marrakech to Ait Benhaddou
Transfer from Marrakech to Ait Benhaddou
Morocco
Half-Day Guided Tour of Marrakech
Half-Day Guided Tour of Marrakech
Marrakesh
Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on Mar 18, 2023

Hi Jenny,

It's great to hear that you had a positive experience planning and going on your trip to Morocco. It's also wonderful that you had a reliable and knowledgeable driver in Samir, who made your stay comfortable and enjoyable.

It's always nice to hear that you have had positive travel experiences and our team was able to provide you with a memorable trip to Morocco.

Best Regards,
Abdel

Mexico Trip
Mexico | Mar 4 - Mar 17, 2023

Julie
Julie S.
Bellevue, WA | Reviewed on Mar 18, 2023
Wonderful trip by Rutopia. Excellent communication and trip planning . Once in Mexico the drivers, guides and hotels were all excellent. The travel agency did an awesome job of keeping in touch with you throughout the trip. The trip was flawless and excellent. Would recommmend Kimkim and their associated partner in Mexico without hesitation! Read more

Wonderful trip by Rutopia. Excellent communication and trip planning . Once in Mexico the drivers, guides and hotels were all excellent. The travel agency did an awesome job of keeping in touch with you throughout the trip. The trip was flawless and excellent. Would recommmend Kimkim and their associated partner in Mexico without hesitation!

Hotel Review
Pug Seal Oaxaca
Oaxaca

Loved this hotel. Beautiful with a traditional and contemporary vibe. Excellent location. Staff were all helpful and welcoming

Authenticity & Character
Beautiful traditional style with contemporary beauty
Location
Great location right in the historic district
Staff
All friendly, spoke excellent English, very welcoming
Cleanliness & Comfort
Activity Reviews
Biking tour and street art
Biking tour and street art
Oaxaca

Fun way to see Oaxaca and the beautiful murals surrounding the town

Quality of Experience
Guides, Drivers and Staff
Rural cooking workshop in Oaxaca
Rural cooking workshop in Oaxaca
Oaxaca

Highly recommend this activity if you want to immerse yourself in local culture. It was wonderful to be able to cook and learn recipes of a local woman from a small village. One of the most memorable activities of the tour

Quality of Experience
Food
Wine tasting at San Lucas Vineyard
Wine tasting at San Lucas Vineyard
San Miguel de Allende

Beautiful winery! Had no idea Mexico produced good wines. We were given 5 tastings. Enjoyed this excursion very much

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Teotihuacán "The City of the Gods" & Overnight in Queretaro
Visit Teotihuacán "The City of the Gods" & Overnight in Queretaro
Mexico

Interesting and beautiful Aztec pyramids with historical significance

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tacos, Chelas & Mezcal in Narvarte
Tacos, Chelas & Mezcal in Narvarte
Mexico City

Fun and provides the opportunity to try local street food this is safe to eat

Quality of Experience
Food
Guides, Drivers and Staff
Great guide
Transport
Local specialist: Karen Quintero

This is a must go to! Trip was amazing!
Peru | Jun 22 - Jul 1, 2022

Heather
Heather D.
Chester Springs, PA | Reviewed on Mar 17, 2023

The guides were wonderful, the people were great, the food was amazing and the mountains and culture already have me want to go back. In hindsight, I would've stayed another week to ten days and done the rainforest, and rainbow mountain.

Local specialist: Johanna Fabian
Johanna
Johanna Fabian
Local specialist in between Lima and the US | Replied on Mar 23, 2023

Hi Heather,
Great to hear you had a wonderful trip! Happy to help you cross off those other locations in Peru when you're ready!

Best,
Johanna

Thanks Lucia! ...
Ecuador | Mar 6 - Mar 13, 2023

S
Susan N.
Canada | Reviewed on Mar 17, 2023
Lucia was very responsive and helped us plan a great trip. The drivers and guides she organized for us were excellent. Thanks! Read more

Lucia was very responsive and helped us plan a great trip. The drivers and guides she organized for us were excellent. Thanks!

Hotel Reviews
Napo Wildlife Center
Quito

Amazing experience. Great staff and really good food. The sleeping huts are lovely and clean. So many things to see and do! Highly recommend this lodge.

Authenticity & Character
Private sleeping huts on waterfront. Great wooden and grass structures. Very Amazonian.
Location
Remote
Staff
Very helpful. Our guides Juan and Patricio were amazing!
Cleanliness & Comfort
Clean, good beds, front porch with hammock
Ikala Quito Hotel
Quito

A nice looking hotel in a very walkable good location. This is only a 3 star hotel. The beds were hard and there was no heat or air conditioning in the rooms although the temperature was adequate. The dining room also had no heat, it did have some propane heaters but they ran out of propane while we were there and guests had to wear coats to dinner and breakfast.

Authenticity & Character
Recently renovated rooms
Location
Walkable, sage
Staff
Very friendly
Cleanliness & Comfort
Very clean but cold especially in the dining areas. They ran out of propane while we were there and the evenings and mornings are quite cool.
Local specialist: Lucia Cazar
Lucia
Lucia Cazar
Local specialist in Ecuador | Replied on Mar 20, 2023

Hi Susan,
I am absolutely so happy reading your review, all of your words are very useful and will help us improve our services.
Best regards from Quito.
Lucía

Nice trip
Morocco | Mar 5 - Mar 9, 2023

J
Jennifer P.
Santa Monica, CA | Reviewed on Mar 17, 2023
Ali helped us plan a great trip, and was responsive to all questions and requests. He was able to make changes when our flight was canceled and we had to readjust our itinerary. Our driver was not always aware of updates, but I do not know why.
We were happy with the driver, who was always on time and was willing to accommodate our requests.
The hotels didn’t always place us in the requested room types (2 rooms with 2 twin beds). In Fes we found we were not in the hotel listed in our...
Read more

Ali helped us plan a great trip, and was responsive to all questions and requests. He was able to make changes when our flight was canceled and we had to readjust our itinerary. Our driver was not always aware of updates, but I do not know why.
We were happy with the driver, who was always on time and was willing to accommodate our requests.
The hotels didn’t always place us in the requested room types (2 rooms with 2 twin beds). In Fes we found we were not in the hotel listed in our itinerary, and we were told they were “fully booked” and that the four of us had to share a suite. Still, it was a very good experience overall.

Local specialist: Ali Moujane
Ali
Ali Moujane
Local specialist in Atlas Mountains | Replied on Mar 17, 2023
Dear Jennifer, Thank you for taking the time to share your feedback regarding your recent trip to Morocco. We apologize for any confusion or miscommunication that may have occurred between our team and your driver. We will be addressing this issue internally to ensure better coordination and communication in the future. We're sorry to hear about the hotel room discrepancies you experienced, particularly in Fes. Our goal is to provide seamless and comfortable accommodations for our guests,... Read more

Dear Jennifer,

Thank you for taking the time to share your feedback regarding your recent trip to Morocco.

We apologize for any confusion or miscommunication that may have occurred between our team and your driver. We will be addressing this issue internally to ensure better coordination and communication in the future.

We're sorry to hear about the hotel room discrepancies you experienced, particularly in Fes. Our goal is to provide seamless and comfortable accommodations for our guests, and we regret that we didn't meet your expectations in this instance. We will be following up with the hotels involved to understand the situation and prevent similar issues from happening in the future.

Despite these challenges, we're glad to know that your overall experience was positive, and that your driver was punctual and accommodating. Your feedback is invaluable to us, and we will use it to improve our services for future travelers.

Thank you once again for choosing our travel agency, and we hope to have the opportunity to serve you again in the future.

Warm regards,
Ali

THANK YOU!
Galapagos Islands | Feb 26 - Mar 10, 2023

B
Brooke C.
Morristown, NJ | Reviewed on Mar 16, 2023
We cannot thank you enough for the time and effort that you put into making this trip so successful and wonderful! All of our experiences, hotels, excursions and guides were truly exceptional. I loved that we were able to be in communication with one another the entire trip and knowing that we could reach out to you at any time was comforting and so important to us. Tamer's personal connection and attention to detail went beyond our expectations. Our 14 day trip was seamless from the... Read more

We cannot thank you enough for the time and effort that you put into making this trip so successful and wonderful! All of our experiences, hotels, excursions and guides were truly exceptional. I loved that we were able to be in communication with one another the entire trip and knowing that we could reach out to you at any time was comforting and so important to us.

Tamer's personal connection and attention to detail went beyond our expectations. Our 14 day trip was seamless from the beginning of the planning to arriving home. Thank you for everything! We are looking forward to planning another extraordinary experiential trip soon!

Local specialist: Tamer Obeid.
Tamer
Tamer Obeid.
Local specialist in Quito, Ecuador | Replied on Mar 17, 2023
Dear Brooke :) Since our first interaction and phone call, I felt how privileged I am to be paired with you and John, and to be part of the planning of this special experience for you and the beautiful students of Forman School, our Lions, and Lionesses :) I can't be grateful enough for this great opportunity of meeting you, John, and the kids in person, and for the beautiful gifts that I hold dear :) and for how wonderful you are and were throughout your trip, It fills my heart and those of... Read more

Dear Brooke :)

Since our first interaction and phone call, I felt how privileged I am to be paired with you and John, and to be part of the planning of this special experience for you and the beautiful students of Forman School, our Lions, and Lionesses :) I can't be grateful enough for this great opportunity of meeting you, John, and the kids in person, and for the beautiful gifts that I hold dear :) and for how wonderful you are and were throughout your trip, It fills my heart and those of my colleagues here in KimKim with extreme joy knowing how much you enjoyed your time here in Ecuador and the Galapagos islands, and I, on behalf of our KimKim team, promise you nothing less than perfection for your next year's trip that we already started working on.

Every guide, driver, and those who've been in contact with you here during your trip send you big hugs from Ecuador, and I'll make sure to convey your beautiful feedback to them :)

Until we meet soon :)
Yours,
Tamer

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.