Kimkim Trip Reviews

We had an outstanding trip Ed designed a trip around our preferences and Ardie our tour guide was amazing making sure everything was organised correctly while remaining flexible enough to try extra things, his recommendations were always spot on. I would recommend Drive Albania to anyone wanting to visit this part of the world

Wow! A magical trip to Norway! We started our journey in Oslo and ended in Tromsø. We opted to go with KimKim because the logistics we had in mind were more complicated than what we wanted to deal with... Definitely a very good decision on our part. I sent Andre a list of what we had in mind and he came through like a champ. Our desire was not to have to rent a car but travel using buses, trains, ferries and planes. Andre put it all together and made reservations for us a much as possible. A summary and detailed itinerary was provided just prior to the trip.
We stayed in Oslo (our own reservations), Aurland, Voss, Bergen and Tromsø. We visited museums, cruised fiords, took Flam scenic tour, rode cable cars and funicular up mountains for tremendous views, took a great walking tour of Bergen with David (knowledgeable fun guy), hunted Northern lights with Opel (very entertaining and knowledgeable) and an outstanding 5 hour Tromsø boat cruise with professional and fun Captain and mates (shoot, forgot their names) that including a bit of eagle and seal sightings, fishing and a delicious soup prepared while we were google eyeing the beauty of the waterways.
Our hotels were very comfortable and clean. The dinners at our inn in Aurland were so good and the service was outstanding. The hotel breakfasts in Bergen and Tromsø provided a huge variety of excellent foods. And the service at both hotels were good. The hotel in Voss was good but the breakfasts lacked appeal.
Each city, town and village we visited had its own unique characteristics and we found it all very interesting and beautiful.
We did have one boat cruise cancellation but opted for the later trip. Andre was extremely helpful in rearranging our day and reservations. Also we requested a change in hotel upon our return to Oslo as we wanted to be near the airport given an early morning flight back to the states. Andre made the change and all went amazingly well. Thanks KimKim staff (Andre and Ingrid) for your outstanding communications and excellent planning expertise. Although we normally like to make our own travel arrangements I would not hesitate to request KimKim's services again. We've already spread the word on their 'job well done'!

Kimkim were great to deal with. Was a bit nervous to use them as hadn't heard about them in our part of the world but wouldn't hesitate to use them again.
Ed was also wonderful to deal with. Always quick with replies and happy to make changes and answer my endless questions. He certainly gave us an itinerary to suit us.
Our guide Ardi was brilliant. Can't praise him enough. He quickly assessed what we liked and didn't like and would make small changes to the itinerary, after consulting us and Ed. We loved the fact he was so generous with his time and we really enjoyed the fact that we ate most nights together and he shared his insights into the people and its history. One time we went off road and stayed almost on the edge of a cliff in a canyon. It was wonderful to be in such a beautiful part of the world and feel like we were the only people there.
Albania is a wonderful country and will always have great memories of it's people and places.

Very helpful, especially when our trip to Slovenia was cancelled at the last minute. She was able to book us early 2 days in Zagreb. Very much appreciated.

Kim Kim was an excellent platform to help plan my trip. Megan was great! She fit the itinerary according to my needs, was responsive throughout and answered questions I posed honestly and advised ways I could maximise my time in Morocco.

Their on the ground partner - Wanderlust Voyages was brilliant! From our driver Youssef - who was professional, helpful and informative , to all the accommodation given in the places we stayed. They were comfortable, clean with friendly and helpful staff. I traveled with my 60+ aunt who sometimes would have limited mobility and everyone was just truly accommodating to her needs and wants.

A big shoutout to our guide in Fes as well, Moustafa. He was helpful, highly informative and made our time in Fes truly enjoyable.

One thing though, except for Fes, lunch and dinner was not provided. Our driver though recommended places and for some it may be a bit on the pricey side. But for us the food was good, clean and comfortable so we did not have any complains. All in all it was a great experience and I can’t recommend them more!

We spent 13 days in the beautiful country of Morocco in October, 2019. Booking our trip through Abdellah at KimKim was effortless and he communicated with us regularly. When troubles occurred (cancelled flights, reroutes, dissatisfaction with two of the lodging locations) they were handled quickly and efficiently.
Make sure to look at the booked Riads online before you go and if they do not meet your standards, change them in advance, though they will change them for you.
Our driver, Jalil, made our trip for us. He was courteous, warm, friendly and went above and beyond to ensure that our needs were met no matter the time of day or night. It was akin to being on a road trip with a longtime friend.
If you do book a trip, make sure to stay in the Tziri Camp two nights. Try the sand boarding, rent a dune buggy and visit the local towns. Also add an extra night in Chefchouen so that you have time to hike the waterfall. We didn’t have time to do that.
I also highly recommend the Riad Dar Yema in Marrakech. Don’t miss their Hammam and massage!
When you tire of Tagines, go to Mamma Mia in Marrakech! Delicious.

First, Yassine, It is a marvel to us how responsive, helpful and really personally concerned you seemed to be for the complete success of our trip. We are hard pressed to think of any better experience we’ve ever had with any service provider in travel. We are deeply grateful for your help kindness and friendship

Our guides were really superb, and an absolutely essential key to what was for us one of the trips of a lifetime.

Yousef really did make Marrakech accessible, immediate and “real” for us. His knowledge is vast, and he shared a great deal. His handling of our food tour made for one of the most memorable nights of the trip. He is skillful and friendly, (if sometimes a bit distracted or preoccupied).

Then Adile in Fes was truly a highlight of our entire trip. He is a quiet but profound master of information, history, context and at the same time an immediate and intimate part of the neighborhoods he showed to us. Thoughtful, deeply connected and funny. And he shared that intimacy with us with extreme and subtle generosity. We respect him very much.

The accommodations you found were absolutely first rate and the people around them extremely professional and helpful. Our drivers were friendly interesting and engaging.

It was an especially nice touch to have Yassine’s brother Hassan meet us in Fes with a welcome gift and careful advice about how to manage our extraordinary visit there.

If we have one piece of constructive feedback, it would be that you might have the guides spend a little time really trying to discern whether we want to be exposed to various merchant demonstrations. We understand that this is something probably most of your customers do want – and that it is probably also an important part of the economic viability of the business. However there were a couple of occasions on which we were presented with lengthy demonstrations in merchants that we had said we simply weren’t interested in only to sense that our decision not to make a purchase was significantly frustrating or disappointing to the merchant – and the guide. We understand that this is probably a difficult balancing act, and that your customers will sometimes surprise themselves by actually being interested in and making a purchase at one place or another. (As we did in buying a modest fountain in Fes). I think the key is to ensure that at the end of the transaction – whether the sale is made or not, we as the customers do not feel that we may have disappointed our guide or the merchants and perhaps changed the mood of the tour for a bit.

All in all, we could not be more happy with or grateful for your services. And we have already made what we believe will be a successful referral to you directly as soo all in all, we could not be more happy with our grateful for your services. And we have already made what we believe will be a successful referral to you directly Yassine.

Thank you again.
PS, would it be of any help to you to post the positive parts above to TripAdvisor?

Best Mark & Sheila Kenney

Great experience throughout. Our driver very courteous and he drove safely.
Only comment was the bus had no air conditioning in the front which meant front windows were open much of the time and this reduced the efficiency of the air conditioning in the back.
I would be happy to recommend Kim Kim to any other potential travellers.

My wife and I had the most amazing time travelling around Norway, this was very easily the best trip we've ever taken. We got to see some amazing sights, untouched beauty, and explore Norway in a way that its meant to be. Through our entire journey, we took trains, busses and ferries which gave us the opportunity to see some of the most stunning landscapes imaginable.

Fridur did such a good job of putting all this together, she was very responsive and always full of suggestions on what we could do. We started off in Oslo and then travelled to Bergen via Geilo, Flam, and Balestrand - which had to be the most memorable place in our trip. Our hotel room had the most amazing view of the Fjord and snowcapped mountains which made it something I'll never forget. We had a great time with Balestrand Fjord Adventure when we went out sightseeing on the rib boat. I recommend them to anyone looking to see the fjords in a more fun way. When we got to Bergen we had a very nice walking tour of the city centre with David Pavels. He was funny, informative, and had so many interesting stories about life in Bergen and Norway. Sadly he doesn't have a TripAdvisor page or I would have written him a review.

Overall, Kimkim did a fantastic job of putting our Norwegian holiday together and if all their trip experts are as good as Fridur, we'd be more than happy to use their services once again on our next adventure.

All pretty special. Hasan, our driver for all our longer trips was fantastic. Helpful, informative and very safe driver.

My son and I were planning for a trip to Norway in early October, without knowing that it was the period in-between Summer and Winter when the standard Norway Nutshell tours were not available. Then we came across Kim Kim Travel and decided to give it a try.

The decision won us a wonderful trip. Our specialist Andre was instant with his responses. He was thoughtful in planning for our itinerary, and patient in answering my endless questions and requests. He even provided maps indicating where, when and how to go for our cruises, trains, taxis, etc. This provided the assurance I needed, and a promising start.

All arrangements on our 6-day Fjord trip from Oslo to Bergen went as smooth as silk. We enjoyed in particular the waterfront cabin at the Vangsgaarden Gjestgiveri Hotel in Aurland, and the delightful room at the Midtnes Hotel in Balestrand, both of which provided panoramic view of the Sognefjord. It was not a trip which would make one bubble with excitement; it was one which was so scenic and tranquil that it felt like being in paradise. And all these due in no small part to Andre!

We had the most magical experience in Bhutan. Vishal did a terrific job planning for us and our two children. Our guide Jem was very knowledgeable and warm and also was great with our kids. He was constantly entertaining them (and the grown ups). We loved Jem and our driver Karma was also great (which is important on the narrow and windy roads in Bhutan). Vishal picked great hikes for us and great lodging - including a historic house in Haa and a homestay in Paro with a family that had a son the same age as our son (they had so much fun). We enjoyed having dinner with Vishal and his wife Sonam. We loved, loved, loved Bhutan and we are already talking about when we can come back. Vishal and Jem were a huge part of this being such a great experience.
I would also highly recommend the Kim Kim app because it was so easy to use and communicate.
As a side note I never write reviews for anything so the fact I am for this experience should say a lot! We are very experienced travelers around the world and I will definitely use the Kim Kim app a second time.
Delaney

Iceland was an amazing experience for my husband and I. We will never forget about it! Everywhere we go had a breathtaking vista: the nature on the island is perfect and silent. We ran into a few travelers that were there during the same week, visiting the same places. I guess that's a common thing in Iceland, because all you wanna do, as a foreign, is to enjoy the beauty. Pauline helped us every time we needed her and her information was always accurate.

I booked a trip to Vietnam with Ms. Thuy and she set everything up. We set off in Hanoi and out guide was great. He knew the area and was knowledgable about the sites we saw. We then had a few days in Tuy Hoa which we did ourself. This agency lets you customize trips to your liking and needs. I love that. We ended our trip in Saigon which was great too. Guide was great and was knowledgable. I would recommend Kim Kim. Great trip planning experience.

Thuy was simply amazing. She was attentive and available at all times in the planning process and on our trip. Everything was seamless from our drivers picking us up on time to the expert guides and the lovely accommodations, we really could not have asked for more. My husband and I typically plan our own trips but with recent busy work schedules we really needed someone to step in and make sure all the details were nailed down & Ms Thuy did this flawlessly. She was willing to let us customize the trip to our liking and not have a guide at every pick up so we could explore on our own. When there was a guide, they were always super knowledgeable and friendly. We can't say enough about our experience with KimKim and what a pleasure it was to work with Ms. Thuy. We were sad to leave Vietnam.

Robert did a wonderful job listening to our requests and matching us up with accommodations and a guide that fit perfectly. He went over and above in helping us out when we had a little snafu with transportation.

Goran was a knowledgeable, fun and interesting guide. He was able to adjust plans easily based on weather and our schedule.

We hope to spend more time in Croatia and would use both ROBERT and Goran again.

I am so thankful for all the help that Kimkim has provided for my trip. The trip was booked at the very last minute and had a lot of twists and turns. I don't think our family enjoyed the trip as much as we did if we haven't have Isabel and our trusted guide, Christian. Isabel worked before and after her normal working hour to help me when a national strike by transportation works paralyzed the country for a couple of days. Christian educated our family on food, custom, history and geography with his kind manners and excellent knowledge. I would definitely consider working with Kimkim for our next adventure. Thank you!

It has been an amazing experience visiting Cambodia for a two week period..
To start with a lot of communication was exchanged with Steve and he was quick in understanding what experience we were looking for and he soon suggested the itinerary. With some changes we were assured of a great time and could not wait to get there.
Dy our guide for the Siem Reap circuit and Sreylen for the Phnom Penh circuit were knowledgeable and took care of the plan. The drivers of both circuits were brilliant and made sure the whole itinerary was covered in full but at the same time were flexible enough to ensure the balance between hactic schedule and free pleasure time. All the accomodation were hand picked and were exclusive and luxurious.
A thoroughly enjoyable trip that we will remember for years to come.
Bharat & Hansa

We had a great time and learned a lot in this trip. The drive guide was wonderful in highlighting the major points. Having gotten stuck on some rainy day’s with gale force winds (who knew waterfalls could fall up?) we found drier locations to visit. The Bjarnarhöfn shark museum was inexpensive, interesting and a whole lot of fun. The lava museum on the way to Vik was a little more modern museum but still helped us to spend part of a very rainy day. We enjoyed all our hotels except hotel Fron. Our favorite had to be hotel Hamar where we had close access to hot tub, played Iceland trivia and enjoyed taking with our waiter. The issue with Hotel Fron was that we arrived late in the evening from a long day East of Vik and the day clerk was completely unhelpful about parking and getting us situated. We understood after the fact that our attitude probably wasn’t the greatest but she also made no effort to help calm us or make us feel welcome. To improve our mood we found the Lebrowski bar where Patrick from Poland invited us to join him in shots of jagermeister!
Our two Glacier tours were fantastic. The blue ice experience from Icelandic mountain guides was great! Agatha was a great guide and made sure the whole group got photos and was safe as we climbed the glacier! The Katlatrak ice cave tour was very different then what we had envisioned (thought we would be deeper in the glacier (and drier) but completely amazing nonetheless! Disappointing that the laki whale watching was rained out (see shark museum) as we might of had better success there then out of Reykjavík where we were unsuccessful at seeing any mammals (did see birds).
Thanks for setting up a great itinerary! We enjoyed all of our experiences.

I cannot fault the quality of service provided by Amanda.
Planning a trip to Jordan is quite a daunting task. It was also going to be our honeymoon so the pressure was on!

My partner and I aren't the most organised people in the world, so we only started to look into planning our trip a couple of months before our wedding. Unsurprisingly, this was a very busy time for us...!

As soon as got in touch via kimkim, Amanda immediately took on the burden of honeymoon planning. She was efficient, and it comforted me to know that she was based in Jordan. She listened and delivered on our requirements, always with a great attitude. What's more, when she found out it was our honeymoon, she seemed genuinely enthused and motivated to make sure our trip was extra special.

We also found all the documentation super helpful - the detailed schedules, the maps etc.

Her attentiveness did not stop once we arrived in Jordan. Amanda made a point of checking in with us at all the right times. Each time we spoke, she was not only professional, she was friendly and personable. Thanks to her, we even managed to get a hotel room upgrade at our hotel in Amman (House Boutique Suites) - the room was HUGE!

5 days into our trip we had some issues with the owner of the Wadi Rum Bubble Luxotel. The owner was extremely rude to us, which was particularly disappointing as we were really looking forward to this experience. However, Amanda handled the situation perfectly. As promised, she was available on Whatsapp at all hours, and immediately responded when we got in touch with her to explain the situation. It didn't go unnoticed that this all unfolded outside of office hours on a Thursday evening (start of the weekend in Jordan). She said and did all the right things within her control, which meant that we were quickly appeased despite the unfortunate situation.

Outside of this one negative experience, I must say that everyone else - from the upgrade at The House Boutique Suites, to the surprise flowers and cake gifted to us at the Petra Bubble Luxotel - were truly hospitable and thanks to Amanda, gave us special attention knowing that we were honeymooners.

Special mentions must also go to Ahmad, our driver, who was brilliant. He was a smooth driver, and his knowledge of all the roads throughout Petra was nothing short of impressive. Ahmad also went the extra mile - he bought us some personalised honeymoon gifts in Jerash, he provided us with cold water and snacks throughout our journey, and really made the effort to make us feel that he was at our service the whole time.

Our personal guide in Petra, Mahmoud (I hope I have the correct spelling!) was phenomenal. He really knew his stuff, and despite the fact he must conduct the same tour several times a day/week, he was so knowledgeable and sincerely passionate in recounting his stories and in educating us on the history of this amazing place.

All in all, we couldn't be happier. Thank you Amanda for making this an experience that will always hold a special place in our hearts.