Kimkim Trip Reviews

4.8
Based on 17,045 ratings
Read 17,045 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Highlight of our trip this year was the Osa P...
Costa Rica | Feb 24 - Mar 10, 2025

B
Brigitte D.
Kanab, UT | Reviewed on Mar 14, 2025
Highlight of our trip this year was the Osa Peninsula. The Drake Bay Wilderness Lodge was a wonderful place where we stayed for 5 days/4 nights.
The food was excellent: a culinary and aesthetic delight. Cudos to the chef cook!
The heart of the whole place is "Henry" the waiter. He is a natural talent and his welcoming and friendly and kind attitude makes the stay at the Lodge special.
For the 3rd Tour we didn't want the Cano Island and were given the advice to go to see an⁶ Animal Farm...
Read more

Highlight of our trip this year was the Osa Peninsula. The Drake Bay Wilderness Lodge was a wonderful place where we stayed for 5 days/4 nights.
The food was excellent: a culinary and aesthetic delight. Cudos to the chef cook!
The heart of the whole place is "Henry" the waiter. He is a natural talent and his welcoming and friendly and kind attitude makes the stay at the Lodge special.
For the 3rd Tour we didn't want the Cano Island and were given the advice to go to see an⁶ Animal Farm including a Nightwalk."
What it turned out to be was the so-called "Tapir Trail", a great trail, but definetly in the category of strenuous with a lot of exposure. A small trail , steep, partly slippery ending up at a waterfall. We didn't put on the rubber boots which we were offered - without explanation- at the Entrance but the guide assured us that we could keep on our (Keen) hiking shoes.
Glad that we did that, since it gave us a better footage on the trail versus oversized rubber boots..Again, a great hike, but it would be very advisable if the Manager at the Lodge would give his customers ( also considering the age group and the temperature of the day)detailed information about this hike ( and not naming it an Animal Farm Tour).
After return , in the evening, we had to remove some tics from our body!
We signed up for 3 tours: the Corcovado NP and the Mangrove Tour were each excellent Vincent was a great naturalist guide and the captain was superb.

Overall: a wonderful place to stay.
Sure, if the manager or the person in charge there, would have an attitude like Henry the place would even be better.

Overall Transportation from one place to another was always on time, with friendly drivers and very good vans! Big plus!

Alex, the captain , who brought us to Sierpe for the transfer to Manual Antonio, was a real professional and seasoned captain.

Manual Antonio: Ariel was a very good guide in the National Rainforest there.

Karake Hotel: good location. We were there in 2024.

Drive to La Fortuna: Oskar was an excellent driver on these windy roads.

Hanging Bridges Tour a must and great experience. Guide David was very good.

Ecotermales: great place. Have been there in 2024.
The issue with the wrong time on the clock of the piscinas was discussed with Greg
and resolved.

Again: all together a wonderful trip for us.
A big Thanks!
A big Thanks also to Greg ( and Gustavo) who helped us getting the trip together on short notice. Greg was in touch with us along the trip and made sure that everything was happening smoothly what it did indead! Great customer service!

Hotel Reviews
Hotel Lavas Tacotal
Fortuna, San Carlos

A nice place outside of La Fortuna. More in the country side. We enjoyed that is was not in the center of Fortuna and more quiet. It is a rather big place, but the individual Bungalows are well placed and provide privacy. Nice landscaping with native plants and trees. Had the Deluxe Garden Bungalow which was huge and something smaller would have been good enough for us. Nice swimming pool. Restaurant: since it is basically a very big place, we had to decide about a time slot for breakfast ( every 15 minutes). So it is a very busy and a rather crowded breakfast situation. Not for a relaxed breakfast. We were in La Fortuna in 2024 and stayed at the Campos Hotel. We learned that kimkim is not working anymore with this place. We loved it! Spacious room had a very special character, unlike seen anywhere else. Great swimming pool a little separate from the building. Good location. Good breakfast. Breakfast room not crowded. 10 minute walk to town with panderias on the way. There was a bridge beeing repaired, so cars had to take a detour. Maybe that is why it was taken off the list. I highly recommend adding it again. We would have loved to stay there this year also.

Authenticity & Character
Location of Bungalows and landscaping
Location
Staff
Cleanliness & Comfort
Breakfast situation not ideal. Outside of La Fortuna for people like us who want to avoid the huzzle and buzzle of the city and be more in nature. Free laundry when you stay 3 nights.
Delta Hotels by Marriott San José Aurola
San José

A good place to stay. Downtown. But be aware of robbery on the streets, as we have heard from fellow guests. Restaurant: good. But we had to wait a very long time before being served because a group was there ( came even after us). I talked to the manager after ~ 2 hours waiting ( not even water was served) and he apologized and reimbursed our dinner. Lesson learned: go in restaurant when no group is there.

Authenticity & Character
Restaurant waiting time
Location
Staff
Cleanliness & Comfort
Activity Reviews
Manuel Antonio National Park Nature Hike
Manuel Antonio National Park Nature Hike
Manuel Antonio

Ariel was a great guide. Park was happily less crowded then last year. Had afternoon tour. Overall it is certainly advisable to go as early as possible to have the chance to see more animals.

Quality of Experience
How intuitively Ariel discovered animals!
Guides, Drivers and Staff
Transport
On time, friendly driver
Arenal Hanging Bridges Guided Walk
Arenal Hanging Bridges Guided Walk
Arenal/La Fortuna

Hanging bridges Tour is a must. Would have liked to learn how they were built. Maybe showing a video of the construction process, since it it so unbelievable! David was a great guide.

Quality of Experience
Guides, Drivers and Staff
Transport
EcoTermales Hot Springs Experience with Meal
EcoTermales Hot Springs Experience with Meal
Arenal/La Fortuna

Were there in 2024. This year we choose the morning spot and could enjoy the surrounding nature. At the evening spot it is dark outside! Different pools with different temperatures . Bring your own watch to observe the time since the official watch gave the wrong time .

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Gustavo Camperos
Gustavo
Gustavo Camperos
Local specialist in Kimkim HQ | Replied on Mar 20, 2025
Thank you so much for sharing such a detailed and heartfelt review, Bridgitte!
>
We’re delighted to hear that the Osa Peninsula, especially Drake Bay Wilderness Lodge, was the highlight of your trip. I’m thrilled you enjoyed the food, the incredible service from Henry, and all the tours, including Corcovado NP and the Mangrove Tour. Your feedback on the Tapir Trail is incredibly valuable, and I’ll make sure to pass along your suggestions to the Lodge to help future guests prepare for that...
Read more

Thank you so much for sharing such a detailed and heartfelt review, Bridgitte!
>
We’re delighted to hear that the Osa Peninsula, especially Drake Bay Wilderness Lodge, was the highlight of your trip. I’m thrilled you enjoyed the food, the incredible service from Henry, and all the tours, including Corcovado NP and the Mangrove Tour. Your feedback on the Tapir Trail is incredibly valuable, and I’ll make sure to pass along your suggestions to the Lodge to help future guests prepare for that adventure.
>
It's wonderful to know that your experience was filled with so many memorable moments and that everything ran smoothly, thanks to Greg. We truly appreciate your kind words and are so glad we could make your trip memorable.
>
Will look forward to assisting in your future adventures 🌎

All the guides were great, John our guide for...
Vietnam | Feb 27 - Mar 7, 2025

Edmund
Edmund W.
Santa Clarita, CA | Reviewed on Mar 14, 2025
All the guides were great, John our guide for marble mountain and the drive from Hoi An to Hue , along with Lucy on the afternoon tour in Hoi An we especially good. All the small group tours were good. Very good on all the details of the trip set up by our agent Lucy and a good communicator. Hotels were generally good as advertised. Especially hotel in Hue. Imperial hotel in Hanoi facilities were just ok, staff was great though and location was perfect Read more

All the guides were great, John our guide for marble mountain and the drive from Hoi An to Hue , along with Lucy on the afternoon tour in Hoi An we especially good. All the small group tours were good.

Very good on all the details of the trip set up by our agent Lucy and a good communicator.

Hotels were generally good as advertised. Especially hotel in Hue. Imperial hotel in Hanoi facilities were just ok, staff was great though and location was perfect

Hotel Reviews
The Saga Hotel Hoi An
Hoi An

very good

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Silk Path Grand Hue
Authenticity & Character
Location
Staff
Cleanliness & Comfort
very nice hotel fantastic breakfast and restaurant, nice pool and spa, room a little small ( just a little )
Hanoi Imperial Hotel & Spa
hanoi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
we stayed here twice on our trip 2nd time the room bathroom needed a shower door - did not have overall bathroom needed some improvement on access to tub / shower, 1st room was great
M'Gloria Cruise
Ha Long
Authenticity & Character
Location
Staff
Cleanliness & Comfort
was substitued to alternative ship as ours had mechanical, We took the Doria cruise very nice new ship staff great, only the food came up short 3 star was advertised as a 4.5 stars . overall very good
Activity Reviews
Hanoi City tour - Joint in tour
Hanoi City tour - Joint in tour
Hanoi
Quality of Experience
Food
Guides, Drivers and Staff
Transport
My Son Sanctuary & Hoi An City Full Day Tour
My Son Sanctuary & Hoi An City Full Day Tour
Hoi An
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit Marble Mountain & Cham Museum
Visit Marble Mountain & Cham Museum
Vietnam
Quality of Experience
Guides, Drivers and Staff
Transport
Deluxe Hue Sightseeing Full Day Tour - Join tour
Deluxe Hue Sightseeing Full Day Tour - Join tour
Hue

great tour we were able to see a lot of sites on the full day tour

Quality of Experience
Food
Guides, Drivers and Staff
Transport
On Boarding - Lan Ha Bay - Tra Bau (M'Gloria Cruise)
On Boarding - Lan Ha Bay - Tra Bau (M'Gloria Cruise)
Ha Long Bay
Quality of Experience
Food
food came up a bit short for a 4.5 rated ship, It was fine but given the level of the tour and how it is rated it should have been better
Guides, Drivers and Staff
Transport
bus was nice, long distance bus with business class style recliner seats great for the long trip 3 hours to Hanoi Bay
Lan Ha Bay – Dark & Bright Cave – Disembark Cruise (M'Gloria Cruise)
Lan Ha Bay – Dark & Bright Cave – Disembark Cruise (M'Gloria Cruise)
Ha Long Bay
Quality of Experience
Guides, Drivers and Staff
this was a nice side trip on the cruise, very efficient coordinated effort with the boats and all the transfeers
Transport
Local specialist: Lucy Do
Lucy
Lucy Do
Local specialist in Vietnam | Replied on Apr 10, 2025

Hi Edmund and Cindy,

Thank you so much for your feedback. I'm very thrilled to hear that you enjoyed your holiday.
Thanks for your kind words about John; he remembers you and sends his warm regards.
We’re very grateful for customers like you and hope to see you again in Southeast Asia!

Best regards,
Lucy

Wonderful trip!
Costa Rica | Mar 4 - Mar 13, 2025

M
Madeline G.
Dallas, TX | Reviewed on Mar 14, 2025
Planning and booking our trip to Costa Rica was very easy, as planning always is on kimkim. Olman was fantastic but upon traveling, we were passed to someone else who wasn't as responsive. We had a few questions/issues and needed a quick response and waited a bit for those. Our trip was really great except we were quite disappointed in one of our hotels. (In Monteverde.) The hotel overall was old and outdated, it overall felt outdated and we weren't even comfortable showering there. The... Read more

Planning and booking our trip to Costa Rica was very easy, as planning always is on kimkim. Olman was fantastic but upon traveling, we were passed to someone else who wasn't as responsive. We had a few questions/issues and needed a quick response and waited a bit for those.

Our trip was really great except we were quite disappointed in one of our hotels. (In Monteverde.) The hotel overall was old and outdated, it overall felt outdated and we weren't even comfortable showering there. The staff was quite unwelcoming and parking was horrible at that hotel. It made our time in Monteverde frustrating.

We had a few kinks in our trip that we just didn't catch until we were already traveling (we had a 4 hour national park tour on the day we were also set to drive 4 hours to San Jose and late checkout wasn't set up) but overall it was an amazing trip and we will continue to use kimkim for future trips.

Hotel Reviews
Parque del Lago Boutique Hotel
San José

Staff was friendly, beds were comfortable. Room felt very small and was quite noisy.

Authenticity & Character
Location
Seemed to be in the middle of the city with a lot around it.
Staff
Cleanliness & Comfort
Dreams Lodge Monteverde
Santa Elena

We really didn't enjoy this hotel. The room was very small, as was the bathroom. It also felt very old and like it needed a good deep clean and maintenance. The bathroom was very, very small and didn't feel clean. It was a "don't walk barefoot on the floor" kind of a hotel. The staff wasn't friendly or welcoming at all and parking was terrible. We disliked this hotel so much that within 2 hours of arriving, we were looking for other accommodations to pay for outside of our package. We ended up staying because the other hotels were sold out.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lomas del Volcán
Fortuna

This hotel was INCREDIBLE! The staff was so friendly and welcoming and made us all feel like we were VIP guests. The location is just amazing and the view from our room was stunning. The grounds of the property are lush and beautiful and the pool was also lovely. Breakfast with a view every morning was a huge plus and it was quite delicious. Our room and bathroom were really spacious and we could spread out and were quite comfortable. The patio was spacious and we never, ever felt cramped or crowded. We had an absolutely wonderful time at this hotel and actually wished our whole trip was focused here because of this hotel. We would recommend this hotel to anyone staying near La Fortuna.

Authenticity & Character
We loved everything about this hotel. It's very well maintained while being true to the natural setting.
Location
If you love nature, animals, tropical vegetation and a volcano view...then this is the location for you! Going into town was 5-10 min and an easy, easy drive.
Staff
Every member of the staff we encountered was so friendly and accommodating.
Cleanliness & Comfort
Room/bathroom was very spacious. The room was clean and beds were comfortable. AC worked wonderfully and the whole cabin was very clean. There were many spots for bugs/spiders to be if the cabin wasn't maintained and we saw none.
Karahé Beach Hotel
Manuel Antonio

Nice hotel in a good location. The only issue we had is that we were given a beachfront room but it's not at all beachfront. It's a walk to beach and no view of the beach, which was a bit disappointing. Breakfast was also a bit disappointing with exactly the same thing served daily. The room was very spacious and comfortable enough and was cleaned daily. Staff was friendly and helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Sloth Trail Watching Tour
Sloth Trail Watching Tour
Arenal/La Fortuna

Fantastic tour! We were able to see/observe several sloths. I believe we encounter 8 on this tour. Our guide was very, very patient with us and made sure that our 9 year old had a chance to observe everything as well. This meant he had to constantly lower the telescope for her and he was so patient and accommodating. He spent time explaining details about all of the animals we saw, answering questions we had and pointing out all sorts of other animals to us. This was a wonderful tour and one we will not soon forget.

Quality of Experience
Guides, Drivers and Staff
Transport
Rainforest Chocolate Tour
Rainforest Chocolate Tour
Arenal/La Fortuna

Nice tour, very informative. Was able to taste chocolate and guides were very friendly and helpful. We saw several animals on the tour and had a great time!

Quality of Experience
Guides, Drivers and Staff
Transport
Manuel Antonio National Park Guided Hike
Manuel Antonio National Park Guided Hike
Costa Rica

We loved this tour! We saw plenty of animals and enjoyed our time immensely. There are some things we wish we would have known prior to going.

Quality of Experience
Guides, Drivers and Staff
Our guide Lisandro was AMAZING!!!!!!!!!!!1
Transport
El Silencio Hike & Visit to Ecotermales Hot Springs
El Silencio Hike & Visit to Ecotermales Hot Springs
Arenal/La Fortuna

This was good experience but it was different than we expected. It was listed as a 0.6 mile hike but it absolutely felt longer and was solid uphill. When we looked the trail up online, it said it was an easy hike but it felt a little harder than easy. If we did this trip again, we would skip the hike and do just the hot springs. We didn't like the food on the buffet, at all.

Quality of Experience
Food
The food just wasn't good. It was poor quality, not hot and wasn't a good selection.
Guides, Drivers and Staff
Transport
Our pickup transport was great and so friendly. We weren't aware we would have a different driver after the springs and that driver wasn't friendly at all. His car was tiny and we actually weren't sure he was really our driver at first.
Proyecto Asis Wildlife Rehabilitation Center - Volunteer Experience
Proyecto Asis Wildlife Rehabilitation Center - Volunteer Experience
Arenal/La Fortuna

We loved this experience and had a great time! Our guide was very informative and patient.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit El Choyin Thermal River Hot Springs
Visit El Choyin Thermal River Hot Springs
Arenal/La Fortuna

We chose to skip this experience and simply rest.

Night Excursion at the Wildlife Refuge in Monteverde
Night Excursion at the Wildlife Refuge in Monteverde
Monteverde

Wonderful experience and saw a lot of really fun animals and plants. The walk was easy enough and we had no issues. The guide was really wonderful and very patient with our group. (We were paired with a couple that had a 3 and 5 year old.)

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Olman Romero
Olman
Olman Romero
Local specialist in San Jose, Costa Rica | Replied on Mar 14, 2025
Dear Madeline, Thank you so much for your feedback! I truly appreciate you taking the time to share your experience. I'm so glad that you found the trip planning process easy with kimkim and that overall your time in Costa Rica was great. I’m sorry to hear about the experience with the hotel in Monteverde, as well as the delays in communication after you were handed off. I completely understand how frustrating that must have been, and I’ll make sure to address these points to improve... Read more

Dear Madeline,

Thank you so much for your feedback! I truly appreciate you taking the time to share your experience. I'm so glad that you found the trip planning process easy with kimkim and that overall your time in Costa Rica was great.

I’m sorry to hear about the experience with the hotel in Monteverde, as well as the delays in communication after you were handed off. I completely understand how frustrating that must have been, and I’ll make sure to address these points to improve future travel experiences.

I also apologize for the mix-ups with the national park tour and late checkout. I’ll look into how we can better coordinate those details to ensure a smoother experience moving forward.

Thank you again for your feedback, and I’m thrilled to hear that despite the kinks, you had an amazing trip! We truly appreciate your continued trust in kimkim, and we look forward to assisting with any future travels.

Best regards,
Olman

Amazing trip to India!
India | Feb 8 - Feb 17, 2025

S
Sarah W.
Newark, NJ | Reviewed on Mar 14, 2025
Ravi was great - he made the planning very easy. He adjusted the itinerary to exactly how we wanted it to be. We loved our trip - it was an amazing mix of adventure and culture. They also helped us fitting in the wedding we had planned. Once in a life time experience. Read more

Ravi was great - he made the planning very easy. He adjusted the itinerary to exactly how we wanted it to be. We loved our trip - it was an amazing mix of adventure and culture. They also helped us fitting in the wedding we had planned. Once in a life time experience.

Hotel Review
Kumarakom Lake Resort
Kumarakom

We loved this hotel. It was like a hidden oasis. We arrived and were handed coconuts to drink and went on a sunset cruise. Also had fun activities to do like pottery making. And we enjoyed the restaurant and spa.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Taj Mahal Sunrise Visit
Taj Mahal Sunrise Visit
Agra

Highlight of the trip! Life changing. Loved our tour guide and definitely worth it to go at sunrise.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ravi Tickoo
Ravi
Ravi Tickoo
Local specialist in New Delhi | Replied on Mar 17, 2025
Dear Sarah,
Thank you for taking the time to share your feedback and beautiful pictures from your recent trip to India!
We are pleased to hear that your experience in India was wonderful and that you & Sam enjoyed every moment of your journey. We truly appreciate your kind words. On behalf of the entire Active India team, we thank you for trusting and choosing us to organize your family holiday tour in India. We hope you can visit India again in the future and explore even more of what... Read more

Dear Sarah,
Thank you for taking the time to share your feedback and beautiful pictures from your recent trip to India!

We are pleased to hear that your experience in India was wonderful and that you & Sam enjoyed every moment of your journey. We truly appreciate your kind words.

On behalf of the entire Active India team, we thank you for trusting and choosing us to organize your family holiday tour in India.

We hope you can visit India again in the future and explore even more of what our country has to offer. If you decide to do so, please don't hesitate to get in touch with us again.

Warm regards,
Ravi

Dream Trip Realized!
Argentina | Feb 28 - Mar 12, 2025

L
Lesa M.
Los Angeles, CA | Reviewed on Mar 14, 2025
This was a dream trip that we have wanted to take for decades, and working with your company made it so easy to plan and very rewarding to experience. Augustine was very helpful to work with and we appreciated that she replied quickly to each question or concern we had. It was so enriching to have local guides that were so knowledgeable and helpful. Having all our domestic flights arranged for and checked in for us was so luxurious! Having drivers arranged in advance that also texted us... Read more

This was a dream trip that we have wanted to take for decades, and working with your company made it so easy to plan and very rewarding to experience. Augustine was very helpful to work with and we appreciated that she replied quickly to each question or concern we had. It was so enriching to have local guides that were so knowledgeable and helpful. Having all our domestic flights arranged for and checked in for us was so luxurious! Having drivers arranged in advance that also texted us the night before was so reassuring and simple. We appreciated how knowledgeable, pleasant and friendly all the guides were.
One thing that we appreciated was that your group new the details of each area we visited and even avoided problems other travelers may have had. That was a real plus.

Hotel Reviews
Posada 21 Oranges
Puerto Iguazú

We liked being out in the countryside instead of right in town. The pool was really nice and we ended up meeting and associating with other travelers there. We liked the rooms with the rock walls. The grounds were very nice and had pretty flowers. The staff was helpful to us when we needed to figure out taxis and providing us breakfast extra early because we had to leave early.

Koi Aiken
El Calafate

We liked that this hotel had a nice view of Lago Argentino. The staff was also very helpful when we needed to make arrangements to buy tickets to the national park.

Awwa Suites & Spa
Buenos Aires

The rooms were very nicely appointed. We used the pool each night to relax and unwind. The staff were so helpful. It was located near one of Eva Peron's homes and so that was nice to tour. It was located by nice parks and restaurants. Having breakfast delivered to our room each morning was luxurious.

Authenticity & Character
Nice rooms, comfortable beds, easy to pronounce and remember the name of the hotel. Nice street with trees.
Location
close to parks, restaurants and one of Eva Peron's homes
Staff
Exchanged money for us, helped with the computer, friendly, answered questions
Cleanliness & Comfort
Very clean, great location, comfortable beds.
Hostería Patagonia Jarke
Ushuaia

The bed was not king size and not comfortable. We were first shown a room with a terrible view, and when we asked, were moved to room with a wonderful view. The staff was nice. The location was great. We could walk to everything we wanted to do.

Location
We could walk to everything we wanted to do.
Activity Reviews
Perito Moreno Glacier & Safari Azul
Perito Moreno Glacier & Safari Azul
Argentina

The Perito Moreno Glacier and Safari Azul was an incredible experience. We were on a boat and saw the glacier calving, which was absolutely stunning. The naturalist on board enriched our understanding, letting us get up close and personal. Even though we didn't walk on the glacier, the whole experience felt magical and unique. A must-do activity!

Half day tour to the Iguazú Falls (Brazilian side)
Half day tour to the Iguazú Falls (Brazilian side)
Argentina

Visiting the Iguazú Falls, especially the part where we explored the Brazilian side, was breathtaking. The guide made a huge difference in enhancing our appreciation for the place. It was an outstanding experience, and the waterfalls were surreal.

Day trip to Tierra del Fuego National Park
Day trip to Tierra del Fuego National Park
Ushuaia

Our Day trip to Tierra del Fuego National Park was magnificent, thanks to the guide who accompanied us. He made the site come alive with stories and facts, and we even got to walk a bit on one of the islands. This guided exploration was invaluable and added so much depth to our visit.

Family dinner in Calafate
Family dinner in Calafate
El Calafate

The family dinner in Calafate wasn't quite to my taste. It was different from our expectations and felt more centered around wine, which we don't drink. It wasn't really what we were hoping for, and we would probably not do it again.

Tango & cena show at El Viejo Almacen
Tango & cena show at El Viejo Almacen
Buenos Aires

The Tango and dinner show at El Viejo Almacen was a great introduction to Argentina and its culture. The performance was beautiful, especially with the Gaucho dancers. We had experienced something similar on a grander scale in Mexico City, but this was still a wonderful evening.

Local specialist: Agustina Gross
Agustina
Agustina Gross
Local specialist in Buenos Aires | Replied on Mar 14, 2025
Dear Lesa and Lindsay! Como están? Thank you so much for your kind words and for sharing your experience with us! It truly means the world to know that this long-awaited dream trip was everything you hoped for—and more. We’re delighted that the planning process was smooth and that you found value in our local expertise and seamless logistics. I'm thrilled to hear your feedback! We take great pride in ensuring each traveler feels supported and well-informed throughout their journey. We’re... Read more

Dear Lesa and Lindsay! Como están?

Thank you so much for your kind words and for sharing your experience with us! It truly means the world to know that this long-awaited dream trip was everything you hoped for—and more. We’re delighted that the planning process was smooth and that you found value in our local expertise and seamless logistics.

I'm thrilled to hear your feedback! We take great pride in ensuring each traveler feels supported and well-informed throughout their journey. We’re also happy to hear that the guides, drivers, and the pre-arranged details helped make your experience stress-free and enjoyable. That's the idea :)

Your hotel reviews are incredibly helpful, and we appreciate the time you took to share them. It’s wonderful to hear about the highlights, from the relaxing countryside setting of Posada 21 Oranges to the stunning views at Koi Aiken and the comfort of Awwa Suites & Spa. We also take note of your comments about Hostería Patagonia Jarke and will use your feedback to continue refining our recommendations.

Thank you for trusting us with this special trip. It was a pleasure to be part of your adventure, and we hope to welcome you on another unforgettable journey in the future!

Warm regards,

Hasta la proximal! :)

Agus

The pick ups from the outside providers were ...
Thailand | Feb 14 - Mar 5, 2025

Paula
Paula G.
Los Angeles, CA | Reviewed on Mar 13, 2025
The pick ups from the outside providers were great other than riding in the back of a truck one time. They were always on time and provided a nice vehicle for transport.
The first hotel chosen in Bangkok was horrible. They tried to put me in the worst room when I was in crabby, but fought for an upgrade. Also had to upgrade my room on my last day in Bangkok because I would’ve been kicked out at 10 AM if I used Hoa’s choice and my flight was until that night so by upgrading to club level,...
Read more

The pick ups from the outside providers were great other than riding in the back of a truck one time. They were always on time and provided a nice vehicle for transport.
The first hotel chosen in Bangkok was horrible. They tried to put me in the worst room when I was in crabby, but fought for an upgrade. Also had to upgrade my room on my last day in Bangkok because I would’ve been kicked out at 10 AM if I used Hoa’s choice and my flight was until that night so by upgrading to club level, which was not that much more money I really got the benefit. The company chosen for the bike ride in Bangkok was absolutely amazing. Hoa was always available to take my text or emails and I really appreciate that.

Hotel Reviews
Paradise Koh Yao Resort

Absolutely amazing! The room, the staff, the food and the location was incredible!

Authenticity & Character
Wild animals everywhere
Location
Staff
Cleanliness & Comfort
Hotel De Bangkok
Bangkok

Horrible location, staff didn’t speak English and the room was horrible especially the bathroom.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bed and bath tub was horrible
Our Jungle Camp - Eco Resort
Tambon Klongsok, Ampur Panom, Suratthani
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Namaka Resort Kamala
Phuket
Authenticity & Character
Location
Beach access
Staff
I got sick there and the staff were very helpful.
Cleanliness & Comfort
Ao Nang Villa Resort
Krabi

They initially tried to put me in a horrible room in an awful building but they helped me upgrade. You couldn’t swim in the ocean in front of the hotel because it was next to all the boat taxis so there was so much gas in the water. Pools were nice and they had a yoga/meditation class, which was great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Twin Lotus Resort
koh lanta
Authenticity & Character
Location
Staff
Cleanliness & Comfort
My bathroom had a smell and bathtub dirty
Hyatt Regency Bangkok Suvarnabhumi Airport Hotel (Ex: Novotel Bangkok Suvarnabhumi)
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Our Jungle Resort - 4D3N Package (Tree House/Bungalow) - Day 2
Our Jungle Resort - 4D3N Package (Tree House/Bungalow) - Day 2
Khao Sok

I got very sick, but the staff were very nice and the room was fine.

Historic Bangkok Bike Tour (Joining Excursion)
Historic Bangkok Bike Tour (Joining Excursion)
Bangkok

It was an incredible experience to get to see Bangkok. Once in a lifetime bike ride!

Quality of Experience
Guides, Drivers and Staff
Transport
Our Jungle Resort - 4D3N Package (Tree House/Bungalow) - Day 1
Our Jungle Resort - 4D3N Package (Tree House/Bungalow) - Day 1
Khao Sok

Changed and went to see the elephant, which was amazing.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Our Jungle Resort - 4D3N Package (Raft House) - Day 3
Our Jungle Resort - 4D3N Package (Raft House) - Day 3
Khao Sok

I didn’t get to go because I was sick and had to stay in the treehouse with air conditioning.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Our Jungle Resort - 4D3N Package - Day 4
Our Jungle Resort - 4D3N Package - Day 4
Khao Sok

I had to change from taking the boat to my next destination to getting a driver which Kim Kim took care of for me and the drive and vehicle were very nice.

Food
Guides, Drivers and Staff
Transport
Koh Rok & Koh Haa Discovery with Snorkeling by Speedboat
Koh Rok & Koh Haa Discovery with Snorkeling by Speedboat
Koh Lanta

Beautiful location that the company took us to, but the boat was way over packed and their staff were so rude. There wasn’t enough places to sit and eat, and they had limited communication skills.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
How to drive for 45 minutes in a back of a truck.
Local specialist: Hoa Tran
Hoa
Hoa Tran
Local specialist in Hanoi Vietnam | Replied on Mar 18, 2025
Dear Paula,
Thank you for taking the time to share your feedback with us. I am glad that our team’s availability and responsiveness made your trip more enjoyable—we always strive to be there for our guests whenever needed.
I’m sorry to hear about the challenges you faced with the first hotel in Bangkok. Regarding the airport hotel, I am confused if the hotel staff shared some incorrect information with you but it is not the fact that the room I chose is only valid until 10 AM. At Hyatt...
Read more

Dear Paula,
Thank you for taking the time to share your feedback with us. I am glad that our team’s availability and responsiveness made your trip more enjoyable—we always strive to be there for our guests whenever needed.
I’m sorry to hear about the challenges you faced with the first hotel in Bangkok. Regarding the airport hotel, I am confused if the hotel staff shared some incorrect information with you but it is not the fact that the room I chose is only valid until 10 AM. At Hyatt Regency Bangkok Suvarnabhumi Airport, all rooms have flexible check-in time that allows you to stay for 24 hours from your arrival. Please rest assured that we take such feedback very seriously, and we will work closely with our partners to ensure that our guests receive the best possible accommodations moving forward.
Thank you again for choosing our services and we wish you all the best!
Hoa

Worry-free, unique experience in Mexico!
Mexico | Feb 24 - Mar 1, 2025

Ally
Ally T.
Minneapolis, MN | Reviewed on Mar 13, 2025
From start to finish, planning our trip with Kimkim was so effortless. I have physical considerations that come into play when traveling, and Rene was great at helping us find activities that would work within my abilities, which makes me feel so much more at ease when traveling. Luz, who was our point of contact during our trip, was wonderful to work with and very attentive. She was checking on us to make sure everything was going smoothly and we were having a great time even on the days... Read more

From start to finish, planning our trip with Kimkim was so effortless. I have physical considerations that come into play when traveling, and Rene was great at helping us find activities that would work within my abilities, which makes me feel so much more at ease when traveling. Luz, who was our point of contact during our trip, was wonderful to work with and very attentive. She was checking on us to make sure everything was going smoothly and we were having a great time even on the days when we didn't have any activities planned. She got us everything we needed for our activities ahead of time and was able to help us cancel an activity fairly last minute when we had a physical issue that prevented us from doing the activity. I loved that we were able to curate a day trip that included both Chichen Itza and Ek Balam, as we couldn't find any private tours elsewhere that combined these two experiences. Ek Balam was an absolutely magical experience for us - so beautiful, secluded and QUIET with so few other travelers. It really let us experience the site and its energy so much more thoroughly and I am beyond glad that this experience was included with our tour. All of our drivers were prompt and professional and we never once worried about any of the details of our trip because we knew our Kimkim team had our backs. Thank you for helping us plan this wonderful trip!

Hotel Review
Mi Amor Hotel
Tulum

Mi Amor Hotel was the perfect place for us to stay in Tulum. Being inside the national park, it allowed us to escape the hustle and bustle of the more touristy area of Tulum and be more secluded in the natural beauty of the coastline. It was also nice to have their sister hotel, Mezzanine, just a super short walk down the road so we could experience the beach and restaurant there as well. The small size of the resort made it feel so quiet and intimate. The views from the rooms and property were beyond compare. Our room was always clean and comfortable. The staff went above and beyond to make our stay wonderful. Everyone from the front desk to housekeeping, maintenance and restaurant staff remembered us each day, greeted us warmly, helped us with anything we needed (recommendations, directions, hotel info and even loaning us a pair of sunglasses when we realized my husband forgot his!) and were genuinely kind and wonderful to interact with each day. When I think back on our time here, I instantly feel happy and relaxed, because that is how we felt during our entire stay thanks to everything Mi Amor Hotel had to offer.

Authenticity & Character
The small size of the resort made it feel so quiet and intimate. The views from the rooms and property were beyond compare. Our room was always clean and comfortable. The staff went above and beyond to make our stay wonderful.
Location
Being inside the national park, it allowed us to escape the hustle and bustle of the more touristy area of Tulum and be more secluded in the natural beauty of the coastline. It was also nice to have their sister hotel, Mezzanine, just a super short walk down the road so we could experience the beach and restaurant there as well.
Staff
veryone from the front desk to housekeeping, maintenance and restaurant staff remembered us each day, greeted us warmly, helped us with anything we needed (recommendations, directions, hotel info and even loaning us a pair of sunglasses when we realized my husband forgot his!) and were genuinely kind and wonderful to interact with each day.
Cleanliness & Comfort
Super attentive housekeeping staff with daily room cleaning and turndown service - our room always felt clean and comfortable, smelled lovely and was a wonderful place to relax at the end of a long day of exploring!
Activity Review
Explore the mysterious area of Ek Balam
Explore the mysterious area of Ek Balam
Ek Balam

If you love to explore Mayan ruins, this site is a MUST SEE. It feels so quiet and secluded and it gives you the opportunity to really experience the ruins up close, feel the energy of the site itself and to hear/experience the sounds and sights of the surrounding jungle as you explore. There were probably only 15 other people touring the site while we were there. This was a magical experience for us and we would recommend it to any traveler looking to get off the beaten path a little and explore some lesser known ruins.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Rene Rodarte

Exceptional customer service, well organized, and unique experiences
India | Mar 8 - Mar 12, 2025

A
Anna S.
Ashburn, VA | Reviewed on Mar 13, 2025

Ravi helped my partner and I plan a very unique trip to India including activities we would have never thought to book ourselves. He really took care of us and made sure we had everything we needed. Our guide in Agra was particularly knowledgeable and we also really liked our driver, Sandeep. Would definitely recommend this tour company to others.

Local specialist: Ravi Tickoo
Ravi
Ravi Tickoo
Local specialist in New Delhi | Replied on Mar 17, 2025
Dear Anna,
Thank you for taking the time to share your thoughts about your recent trip to India!
We are pleased to hear that your experience in India was wonderful and that you & your family enjoyed your journey through India. We truly appreciate your kind words. On behalf of the entire Active India team, we thank you for trusting and choosing us to organize your family holiday tour in India. We hope you can visit India again in the future and explore even more of what our country has to... Read more

Dear Anna,
Thank you for taking the time to share your thoughts about your recent trip to India!

We are pleased to hear that your experience in India was wonderful and that you & your family enjoyed your journey through India. We truly appreciate your kind words.

On behalf of the entire Active India team, we thank you for trusting and choosing us to organize your family holiday tour in India.

We hope you can visit India again in the future and explore even more of what our country has to offer. If you decide to do so, please don't hesitate to get in touch with us again.

Warm regards,
Ravi

Not Sure of our guides na
Italy | Feb 20 - Mar 4, 2025

K
Kathie R.
Florissant, MO | Reviewed on Mar 13, 2025
Not Sure of our guides names. We had a food tour guide in Rome was great very good. He gave us lots of information about the area and the food. Our guide in Florence was excellent. We spent 2 days in Tuscany with him. Our food tour in Venice guide made the tour all about us. We asked a few questions and she gave us the food that answers in food. ` Read more

Not Sure of our guides names. We had a food tour guide in Rome was great very good. He gave us lots of information about the area and the food. Our guide in Florence was excellent. We spent 2 days in Tuscany with him. Our food tour in Venice guide made the tour all about us. We asked a few questions and she gave us the food that answers in food. `

Hotel Reviews
Hotel Alba Palace Florence
Florence

Would not recommend this hotel to anyone. The room was extremely small with an even smaller bathroom. Our room faced the street and we were woken up every night to shouting in the street. The only friendly staff member was the girl in the breakfast room.

Authenticity & Character
Location
It was close to the train that was great. The noise on the street was very loud
Staff
Could be friendlier
Cleanliness & Comfort
Larger rooms
Palazzo Marziale Boutique Hotel Sorrento
Sorrento

Great room, great staff, great breakfast.

Authenticity & Character
Location
We loved the location could see out to the water
Staff
Cleanliness & Comfort
The room was very comfortable
Hotel Cellini
Rome

The location to the subway was great. Felt the building was a little run down.

Authenticity & Character
Location
Staff
Very informative
Cleanliness & Comfort
Ca' Nigra Lagoon Resort
Venice
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Rome Food Tour
Rome Food Tour
Rome

We really liked our guide. He gave us lots of information.

Quality of Experience
Guides, Drivers and Staff
Best of Florence and David by Michelangelo | Small Group
Best of Florence and David by Michelangelo | Small Group
Florence

We enjoyed our guide and tour. A couple of people on the tour kept walking off. Made it hard on our guide and everyone else on the tour.

Quality of Experience
Guides, Drivers and Staff
The Secrets of Neapolitan Pizza with Olive Oil & Mozzarella Tasting
The Secrets of Neapolitan Pizza with Olive Oil & Mozzarella Tasting
Sorrento

We had so much fun!

Quality of Experience
Guides, Drivers and Staff
Transport
Self Guided Visit to the Colosseum & Roman Forum | Skip-the-Line Tickets
Self Guided Visit to the Colosseum & Roman Forum | Skip-the-Line Tickets
Rome

We had a little trouble finding where to meet for tour

Quality of Experience
Venice Food Tour
Venice Food Tour
Venice
Quality of Experience
Guides, Drivers and Staff
Our guide was fantastic!
Venice Gondola Ride
Venice Gondola Ride
Venice
Quality of Experience
Guides, Drivers and Staff
\
Full-Day Private Tour of Pompeii and Mt. Vesuvius, with Lunch at a Winery at the Foot of the Volcano
Full-Day Private Tour of Pompeii and Mt. Vesuvius, with Lunch at a Winery at the Foot of the Volcano
Italy

We truly enjoyed our day.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tuscany Day Trip to Siena & San Gimignano  | Lunch & Wine Tasting Included
Tuscany Day Trip to Siena & San Gimignano | Lunch & Wine Tasting Included
Florence

We loved our driver. He had so much knowledge of the area.

Quality of Experience
Guides, Drivers and Staff
Transport
Val D’Orcia & Brunello Wine Tour with Lunch and Two Wine Tastings
Val D’Orcia & Brunello Wine Tour with Lunch and Two Wine Tastings
Italy

We had our same driver from 2 days before. His knowledge of the area and history was great.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Fabio Ilardi
Fabio
Fabio Ilardi
Local specialist in Como, Italy | Replied on Mar 14, 2025

Hello Kathy,

Thank you so much for taking the time to write a review of your recent trip! I am thrilled that you enjoyed your guides, especially during the food tours and your time in Tuscany. It is great to hear that their knowledge enriched your experience.

I truly appreciate your hotel reviews and regret that Hotel Alba Palace did not meet expectations. Your feedback on room size, noise, and service is valuable, and I will share it with the hotel.

It was a pleasure working with you, and I look forward to helping you plan your next Italian adventure. Wishing you all the best!

Fabio

The perfect partner
India | Feb 4 - Feb 17, 2025

Guy
Guy S.
Springfield, MA | Reviewed on Mar 13, 2025

We recently undertook the trip of a lifetime to the Golden Triangle of India and the team from Active India were amazing from pre-planing through to our send off in Delhi - we could not have asked for a better partner. Our driver got us from city to city safely (a miracle in itself!) and all of the local guides were full of local insights and very knowledgeable. We have no hesitation in recommending Active India to you.

Local specialist: Ravi Tickoo
Ravi
Ravi Tickoo
Local specialist in New Delhi | Replied on Mar 17, 2025

Dear Guy,
Thank you for taking the time to share your thoughts about your recent trip to India!
We are pleased to hear that your experience in India was wonderful and that you & Juan enjoyed every moment of your journey. We truly appreciate your kind words.

On behalf of entire Active India team, we thank you for trusting and choosing us to organize your family holiday tour in India.

We hope you can visit India again in the future and explore even more of what our country has to offer. If you decide to do so, please don't hesitate to get in touch with us again.

Warm regards,
Ravi

Superb experience in India.
India | Feb 8 - Feb 18, 2025

Bernadette
Bernadette M.
Ireland | Reviewed on Mar 13, 2025
We had an excellent experience with Active India. The overall tour was well priced and we had plenty of input into how things were organised when we were in the planning stages. We enjoyed our itinerary every day and the hotels selected were all pretty good. The restaurants selected for our lunches while travelling were all very enjoyable too. We had a lovely comfortable minibus for the four of us. It was spacious and comfortable and the air conditioning was very effective. The driver... Read more

We had an excellent experience with Active India. The overall tour was well priced and we had plenty of input into how things were organised when we were in the planning stages.

We enjoyed our itinerary every day and the hotels selected were all pretty good. The restaurants selected for our lunches while travelling were all very enjoyable too.

We had a lovely comfortable minibus for the four of us. It was spacious and comfortable and the air conditioning was very effective. The driver (Vinod) kept the minibus spotless inside and out and he was an absolute gentleman. We honestly felt sad saying goodbye to him at the end of our two weeks.

In fact, the drivers and guides were all friendly and helpful throughout and the whole tour went seamlessly from beginning to end.

We were especially grateful to Aman who met us at the beginning and end of our tour. He was so kind to our friends when they got separated from us at Delhi Airport and he struck us as someone who goes over and above what is expected of him.

We will definitely be recommending this company to others.

Local specialist: Ravi Tickoo
Ravi
Ravi Tickoo
Local specialist in New Delhi | Replied on Mar 17, 2025
Dear Bernadette,
Thank you for taking the time to share your thoughts about your recent trip to India !
We are pleased to hear that your experience in India was wonderful and that you & your friend enjoyed every moment of your journey. We truly appreciate your kind words.
On behalf of the entire Active India team, we thank you for trusting and choosing us to organize your family holiday tour in India. We hope you can visit India again in the future and explore even more of what our... Read more

Dear Bernadette,
Thank you for taking the time to share your thoughts about your recent trip to India !
We are pleased to hear that your experience in India was wonderful and that you & your friend enjoyed every moment of your journey. We truly appreciate your kind words.

On behalf of the entire Active India team, we thank you for trusting and choosing us to organize your family holiday tour in India.

We hope you can visit India again in the future and explore even more of what our country has to offer. If you decide to do so, please don't hesitate to get in touch with us again.

Warm regards,
Ravi

Our guide for the Sintra hike was spectacular...
Portugal | Feb 28 - Mar 6, 2025

M
Mary H.
Ashburn, VA | Reviewed on Mar 13, 2025
Our guide for the Sintra hike was spectacular! He went above and beyond to educate us on the history, to customize the day to what we wanted, and took pictures for us.
Anytime we needed to contact our support team, we revived timely responses that solved the issue. Having the app with the itinerary was also very handy. We had the best week :)
Read more

Our guide for the Sintra hike was spectacular! He went above and beyond to educate us on the history, to customize the day to what we wanted, and took pictures for us.
Anytime we needed to contact our support team, we revived timely responses that solved the issue. Having the app with the itinerary was also very handy. We had the best week :)

Activity Review
Sintra Heritage Hike: Hidden Secrets
Sintra Heritage Hike: Hidden Secrets
Portugal
Quality of Experience
Guides, Drivers and Staff
Our guide went above and beyond to ensure we enjoyed the day!
Transport
Local specialist: Marta Trzeciakowska
Marta
Marta Trzeciakowska
Local specialist in Madrid, Spain | Replied on Mar 14, 2025

Hi Mary! Thank you for taking the time to rate the trip - I will make sure to forward your feedback to our guide in Lisbon who did the Sintra hike with you ✨ Hope you had a great time in Lisbon and Madeira. Feel free to let us know if you need help with future travel endeavors!

Incredible trip with fantastic guides
Peru | Feb 28 - Mar 8, 2025

Christopher
Christopher B.
Manhattan, NY | Reviewed on Mar 13, 2025
My family and I had an incredible 9-day trip introducing us to Peru -- what an amazing time. We spent several nights in Lima with a focus on food -- we did a street food tour, a cooking class and an evening dinner at the Larco museum. Then we moved onto the Sacred Valley and Cuzco, where we toured the magnificent sites [including Ollantaytambo, Machu Picchu and Moray] and went to a small village where we were hosted by the villagers. We had several guides in Lima [David, Andy and Aura] and... Read more

My family and I had an incredible 9-day trip introducing us to Peru -- what an amazing time. We spent several nights in Lima with a focus on food -- we did a street food tour, a cooking class and an evening dinner at the Larco museum. Then we moved onto the Sacred Valley and Cuzco, where we toured the magnificent sites [including Ollantaytambo, Machu Picchu and Moray] and went to a small village where we were hosted by the villagers. We had several guides in Lima [David, Andy and Aura] and one guide [Miguel] during the second part of the trip -- all were very personable and very good -- incredibly knowledgable about Peruvian history and culture and it was a pleasure being with them. We spent 4 days with Miguel and he led us seamlessly. He was a complete wealth of knowledge about the area and was fantastic to deal with. After the trip ended, we all realized that we had a special experience.

Hotel Reviews
Aloft Lima Miraflores, a Marriott Hotel
Lima

Modern good-sized rooms and very well located.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Casona de Yucay
Cusco

Beautiful charming facility -- wish we had spent more time there.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Terra Andina Mansion Colonial
Cusco

In a good location -- the facility is nice enough although we had to switch both rooms when the first ones were unacceptable. The staff however was very accommodating with our requests and the replacement rooms were nice. Check out time is 10 am which I find to be fairly early [they did extend us to 11 am but no longer]

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Archaeological Complexes and Larco Museum by night with dinner
Archaeological Complexes and Larco Museum by night with dinner
Lima

We loved this experience -- our guide was very good and the museum and dinner were lovely. My only suggestion was we needed more time to fully enjoy the dinner and wound up extending the time.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hands on Cooking Class at a Chef's house
Hands on Cooking Class at a Chef's house
Lima

We made three traditional Peruvian dishes -- ceviche, causa and a Pisco sour and really enjoyed the experience. The staff in the restaurant and the guide were really great.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Pisac Archaeological Site
Pisac Archaeological Site
Peru

A very special place -- beautiful.

Quality of Experience
Guides, Drivers and Staff
Transport
Urban food tour at Lima Historical Center
Urban food tour at Lima Historical Center
Lima

A very comprehensive walk around the central district. The desserts sampled were the highlight of the tour. Our guide was great.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Morning visit of Ollantaytambo
Morning visit of Ollantaytambo
Peru
Quality of Experience
Guides, Drivers and Staff
Transport
Misminay Community,  lunch and hike to Moray
Misminay Community, lunch and hike to Moray
Sacred Valley

We were shown local customs and crafts and were served lunch. A very informative look into local life.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Machu Picchu Exploration
Full Day Machu Picchu Exploration
Peru

A full day experience that was managed by our guide seamlessly -- the Vistadome train was so beautiful and there was a special bus I think for guided tours that simplified the process getting to the site. The site itself of course is spectacular.

Quality of Experience
Guides, Drivers and Staff
Transport
Sacsayhuaman & Cusco Guided
Sacsayhuaman & Cusco Guided
Cusco
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Anne Godoy
Anne
Anne Godoy
Local specialist in Lima | Replied on Mar 13, 2025

Hi Christopher,
I would like to thank you for taking the time to leave your comments.
Thank you for trusting us with your family trip. We'll keep working on our side to make sure all our travelers can have the best experience while exploring our country.
I hope Peru left you with unforgettable memories and experiences that will stay with you for a lifetime. ✨

Best regards,
Anne

Good trip. Could have been better if the guid...
Morocco | Feb 9 - Feb 19, 2025

Lisa
Lisa D.
Dallas, TX | Reviewed on Mar 13, 2025

Good trip. Could have been better if the guide was able to share info about what we were seeing, customers and culture. But he was likable and between him and the driver was able to get us to most of the places we were to go to.

Local specialist: Mohamed El Asely
Mohamed
Mohamed El Asely
Local specialist in Atlas Mountains | Replied on Mar 16, 2025

Hello Lisa,

Thank you for your feedback! We're glad you had a good trip overall. We really appreciate your comments about the guide and will make sure to provide more in-depth cultural insights in the future. We always strive to improve, and your input helps us deliver better experiences. Thanks again for choosing us, and we hope to welcome you back on your next adventure!

Mohamed.

Our specialist: Great Advice
Belize | Mar 1 - Mar 9, 2025

H
Heather M.
Canada | Reviewed on Mar 13, 2025
Matt was helpful and knowledgable. We followed his recommendations and were glad we did! There was one misalignment with what the itinerary said we were getting and what was actually provided - the snorkling day said the following: "Today we will eat breakfast and then we will go ahead to the Ragamuffin office (Tour operator for snorkeling). They will be in charge to lead you for the rest of the day. The tour will start at the dock, where you will be able to see sharks on the shore that... Read more

Matt was helpful and knowledgable. We followed his recommendations and were glad we did! There was one misalignment with what the itinerary said we were getting and what was actually provided - the snorkling day said the following:

"Today we will eat breakfast and then we will go ahead to the Ragamuffin office (Tour operator for snorkeling). They will be in charge to lead you for the rest of the day. The tour will start at the dock, where you will be able to see sharks on the shore that get fed by fish, in the meantime, you will be waiting for your boat to start the adventure on the beach. We will go for 1 hour deep into the beach to try at first our gear for snorkeling and then we will deeper into the coral reef to see the wonders Belize has to offer in tourism. The guides on board will take care of you and will make you pass a great time on the beach with snacks, lunch, and some alcoholic drinks or without. This will be a full-day tour."

However, the tour was a half day group tour with a total of 11 participants and lunch and drinks were not included.

Hotel Reviews
Mayan Mountain Lodge
San Ignacio

The hotel was clean and the property was gorgeous. We enjoyed having our own bungalow. However, the bed was small and the interior was a bit underwhelming.

Authenticity & Character
Property is gorgeous.
Location
A short walk to town, but not in town. Perfect.
Staff
Friendly and very helpful.
Cleanliness & Comfort
Small bed, but loved having our own bungalow.
Tikal Inn

The room was large, with two double beds. The restaurant had a well developed menu and the location - in the national park - was awesome.

Authenticity & Character
Location
Inside the park - wonderful.
Staff
Cleanliness & Comfort
La Isla Resort
Cayo District, Belize

The room was large, with 2 beds. Clean and comfortable.

Authenticity & Character
Location
In the heart of Caye Caulker.
Staff
Cleanliness & Comfort
Activity Reviews
Actun Tunichil Muknal (ATM) caves day tour
Actun Tunichil Muknal (ATM) caves day tour
Belize

We love this activity. It was physically demanding and really worth the work!

Quality of Experience
Guides, Drivers and Staff
Transport
Transfer from San Ignacio to Tikal National Park
Transfer from San Ignacio to Tikal National Park
Belize

The transfer included a tour if Yaxhá Maya Ruins, which worked really well. The day was well designed.

Quality of Experience
Guides, Drivers and Staff
Transport
Sunrise Tour of Tikal National Park
Sunrise Tour of Tikal National Park
Belize

We really appreciated visiting Tikal at 4:00 am. There was almost no one in the park. The sunrise on the day we were there didn't amount to much, but it didn't matter. We were at the site for 5.5 h - all of this was fascinating.

Quality of Experience
Guides, Drivers and Staff
Transport
Tour Yaxhá Maya Ruins
Tour Yaxhá Maya Ruins
Belize

The boat and tour of Yaxhá Maya Ruins was interesting, providing a enriching undersyanding of Mayan civilization.

Quality of Experience
Guides, Drivers and Staff
Transport
Cave tubing tour
Cave tubing tour
Belize

The tubing was relaxing. Passing through the cave system in an inner tube was enjoyable. The cave portion of the tour was surreal.

Quality of Experience
Guides, Drivers and Staff
Transport
Snorkelling day tour at Caye Caulker
Snorkelling day tour at Caye Caulker
Caye Caulker

We enjoyed the snorkelling. The trip include coral reefs, nurse sharks, sting rays and tarpons. We thought the half day was an appropriate amount of time to spend doing the activity. However, our itinerary said the tour would be a private full day event, including snacks, lunch, and some alcoholic drinks or without. This. was not the case. There were 11 participants, which was crowded and congested at times.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Matt Hartell

I have nothing but praise for Kim-Kim and the...
Australia | Feb 3 - Mar 5, 2025

Catherine
Catherine M.
Newark, NJ | Reviewed on Mar 13, 2025
I have nothing but praise for Kim-Kim and the arrangements that they made for our trip. So many fantastic tours and delightful places to stay! I particularly enjoyed the in-person encounters with the wildlife like petting koalas, kangaroos and wallabies and feeding tropical birds. It was the trip of a lifetime. Read more

I have nothing but praise for Kim-Kim and the arrangements that they made for our trip. So many fantastic tours and delightful places to stay! I particularly enjoyed the in-person encounters with the wildlife like petting koalas, kangaroos and wallabies and feeding tropical birds. It was the trip of a lifetime.

Hotel Reviews
Peppers Beacon Queenstown
Queenstown

I particularly liked the place we stayed in Queenstown. It was a nice apartment with lots of room and very convenient with a washer and dryer. It felt very spacious and contributed to a pleasant experience in Queenstown.

Vibe Hotel Sydney
Sydney

Our stay at the Vibe Hotel in Sydney had some drawbacks. The hotel's computer system went down, so we couldn't get a key and had to be escorted to our room every time. Although the room I got was a bit bigger and fine, my sister and brother-in-law were cramped in their regular-sized room. Additionally, the street the hotel was on seemed a bit rundown compared to most of Australia and New Zealand, which surprised me. Nevertheless, the location was convenient for visiting Chinatown.

Activity Review
Oceania Tours and Safaris - Phillip Island and Moonlit Sanctuary Tour + Penguins Plus Viewing
Oceania Tours and Safaris - Phillip Island and Moonlit Sanctuary Tour + Penguins Plus Viewing
Melbourne

The Phillip Island and Moonlit Sanctuary Tour, including the Penguins Plus Viewing, was a standout experience for me. The penguins were so cute and it was a truly memorable experience. Despite not being able to take pictures, it left a lasting impression on me.

Local specialist: Laurel Thachuk
Laurel
Laurel Thachuk
Local specialist in Mooloolaba, Sunshine Coast Australia | Replied on Mar 21, 2025

Hi Cathie,
Thank you so much for taking the time to share your review and amazing photos!
I am so happy to hear you all enjoyed your time across NZ and Australia, you certainly had an incredible trip plan and I'm thrilled with how it all turned out for you. It was an absolute pleasure to arrange your holiday.
Wishing you all the best and safe travels for your next adventure.
Thank you so much Cathie, Liz and Jerry.
-Laurel

Our trip to Thailand was amazing!! It was so ...
Thailand | Feb 28 - Mar 10, 2025

Nicole
Nicole S.
Los Angeles, CA | Reviewed on Mar 13, 2025

Our trip to Thailand was amazing!! It was so nice to have a trip customized to our wants & needs with everything taken care of! The itinerary, hotels, transfers, guides, tours, etc were better than expected! We highly recommend Tina & KimKim Travel !!

Local specialist: Tina Oo
Tina
Tina Oo
Local specialist in Thailand | Replied on Mar 19, 2025

Hi Nicole!
I'm delighted to hear that you had a wonderful time in Thailand. Thank you for your kind and thoughtful feedback—I truly appreciate it!
Hope to see you again soon! 😊
Best,
Tina

Awesome Jordan
Jordan | Mar 7 - Mar 11, 2025

Ed
Ed M.
Jupiter, FL | Reviewed on Mar 12, 2025
We very much enjoyed our Jordan trip. Firas, our driver and guide was a pleasure to talk to and he knew the country very well. Read more

We very much enjoyed our Jordan trip. Firas, our driver and guide was a pleasure to talk to and he knew the country very well.

Hotel Review
Hasan Zawaideh Camp
Wadi Rum

Hotel was okay. Martian tents were basic but acceptable. The bedding was old. It rained the night we were there and the water ran down the inside of the doors and tent. The food prepared was not the best. It seemed some of the food was left over from the day before.

Authenticity & Character
It was just okay. Could have been in Arizona and you wouldn’t know the difference.
Location
It was not remote enough. It was among many other camps.
Staff
Not really interacted.
Cleanliness & Comfort
Old bedding. Shower was working but not draining.
Activity Reviews
Meet & Assist - Queen Alia Airport
Meet & Assist - Queen Alia Airport
Jordan

Very easy. Waited in the immigration official but the guide made it smoth

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Petra (With Site local Guide or private guide)
Full Day Petra (With Site local Guide or private guide)
Petra

Local guide (forgot name) was knowledgeable and friendly. We really enjoyed this

Quality of Experience
Guides, Drivers and Staff
Transport
Wadi Rum (2-3 Hrs Jeep ride)
Wadi Rum (2-3 Hrs Jeep ride)
Jordan

The drive in the desert was a lot of fun. My family enjoyed this the most.

Quality of Experience
Guides, Drivers and Staff
Transport
Dead Sea Entrance and Swimming
Dead Sea Entrance and Swimming
Jordan

Access to the Dead Sea is from the hotel “O” and it was terrible. Steps were rusty and dangerous. The hotel felt abandoned right out of a zombie movie scene. The showers were barely working and you had to “rent” towels.

Quality of Experience
Terrible hotel
Guides, Drivers and Staff
Transport
Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Mar 16, 2025

Hello Edward.
Very happy to hear from you, I am so happy to know that I participated in giving you a nice trip, You are now our ambassador to spread good word about Jordan and about our Services.

Thank you so much for the time you took, and for your kindness of the nice words you put in for me.

Wish you all the best, till we see you again.

Samir

Spain Trip
Spain | Feb 26 - Mar 11, 2025

L
Laura S.
Dallas, TX | Reviewed on Mar 12, 2025
I can't mention specific guides by names because they were only listed on the Trip Plans app which apparently deletes the trip after our return. That's unfortunate--I really found this app so helpful while we were traveling--very easy and clear organization, easy to locate tickets, maps to hotels, suggestions, etc. Marta did an amazing job of planning the trip taking into account our preferences! She was quick to respond, answered all of our questions, and provided good advice. The... Read more

I can't mention specific guides by names because they were only listed on the Trip Plans app which apparently deletes the trip after our return. That's unfortunate--I really found this app so helpful while we were traveling--very easy and clear organization, easy to locate tickets, maps to hotels, suggestions, etc.

Marta did an amazing job of planning the trip taking into account our preferences! She was quick to respond, answered all of our questions, and provided good advice. The hotels were all terrific and had wonderful locations. When one of our trains was cancelled, we were promptly notified and rebooked seamlessly--much appreciated!

The private guides that were arranged were all wonderful--prompt, knowledgeable, engaging, and passionate about their cities. The only one that was disappointing was the Seville tour which was supposed to be a small tour of 8 and was a tour group of 25. It also just covered the Cathedral and the Alcazar, not allowing for seeing much else of Seville.

One suggestion--it might be helpful in arranging tours to consider if participants are 65+. While we were waiting in a very long line at the Reina Sofia Museum with our tickets in hand, we learned that for people 65+, you could skip the line and get admitted for free!

Overall, the services provided by KimKim were terrific! Thank you so much!

Local specialist: Marta Trzeciakowska
Marta
Marta Trzeciakowska
Local specialist in Madrid, Spain | Replied on Mar 13, 2025

Hi Laura, thank you for submitting your review! Happy to hear you liked the app and our work so far, I am sure Spain has been a pleasure to discover and you will have great memories from your adventures.
Regarding the Seville tour we will make sure to stop offering that option as they changed their group types without letting us know 🙏🏼

Our car rental experience in Auckland was not...
New Zealand | Feb 21 - Mar 4, 2025

V
vijay s.
Newark, NJ | Reviewed on Mar 12, 2025
Our car rental experience in Auckland was not memorable. The car reserved for us was a Subaru Outback, not an SUV, and it was not clear that the hotel parking charges were not included. The itinerary was long and winding, repetitive, and confusing. A simple daily summary with details about other attractions in the appendix would have served better. The font size was too small. Most accommodations were reasonable except Rotarua. Overall, it was a good trip. Read more

Our car rental experience in Auckland was not memorable. The car reserved for us was a Subaru Outback, not an SUV, and it was not clear that the hotel parking charges were not included. The itinerary was long and winding, repetitive, and confusing. A simple daily summary with details about other attractions in the appendix would have served better. The font size was too small. Most accommodations were reasonable except Rotarua. Overall, it was a good trip.

Hotel Reviews
Sudima Lake Rotorua
Rotorua

avoid

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sudima
Christchurch

small rooms. Parking is additional. Good breakfast

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Peppers Bluewater Resort
Lake Tekapo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kamana Lakehouse
Queenstown
Authenticity & Character
Location
Staff
front desk needs training in politeness
Cleanliness & Comfort
Distinction Dunedin Hotel
Dunedin
Authenticity & Character
Location
Staff
The Mayfair
Christchurch
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Christchurch Tramway Tour
Christchurch Tramway Tour
Christchurch

advance tram map would have been helpful

Quality of Experience
Guides, Drivers and Staff
Transport
Larnach Castle Tour - unguided
Larnach Castle Tour - unguided
Dunedin
Quality of Experience
Guides, Drivers and Staff
Transport
Te  Pā Tū  - Maori Cultural Experience
Te Pā Tū - Maori Cultural Experience
Rotorua
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Scenic Flight - Mt Cook Franz and Fox Magic - by heli from Tekapo
Scenic Flight - Mt Cook Franz and Fox Magic - by heli from Tekapo
New Zealand
Quality of Experience
Guides, Drivers and Staff
Transport
Fly Cruise Fly – Queenstown to Milford Sound by scenic flight
Fly Cruise Fly – Queenstown to Milford Sound by scenic flight
Queenstown (NZ)
Quality of Experience
Guides, Drivers and Staff
Transport
Historic Steamship Cruise to Walter Peak Farm + BBQ Dinner
Historic Steamship Cruise to Walter Peak Farm + BBQ Dinner
Queenstown (NZ)
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Yellow-eyed penguins
Yellow-eyed penguins
Dunedin
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Michelle Srzich
Michelle
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Mar 24, 2025

Thanks for taking the time to post a review Vijay, I do appreciate the feedback.

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