Kimkim Trip Reviews

Ended with a great trip, and really enjoyed the ride with Akram. Thank you so much! Only room for improvement is a little quicker responses and accuracy on the trip details that were discussed needing correcting. Thank you again!

All guides were amazing. We enjoyed the entire trip. Special thanks to Anne for taking care of all the details.

Working with Brahim was very easy. It was clear from the start that he was very knowledgeable and motivated to ensure the trip was just as I wanted, but yet steering me in a direction that in his opinion would make a better trip.
We had a fantastic time in Morocco and were so happy we chose Kim Kim to help plan the trip. The driver provided, Racheed was extremely attentive, and very good with my two kids who accompanied me on the trip. He made sure we were taken care of and kept us safe throughout the entire trip. I had a birthday during the trip, and without my knowing, he arranged for a cake during one of our hotel stays and provided our party with a couple bottles of wine to help celebrate. Completely unexpected but very much appreciated.
We had our first flight to Casablanca cancel, and Brahim and his team were flexible enough to ensure that we didn't lose very much of our trip while we lost a day of our itinerary. They worked hard to ensure we were caught up as quickly as possible with our original itinerary.
There was a small misunderstanding on our desires during one of our days. Once the issue was brought to Racheed and Brahim's attention, they were apologetic and worked to make things right the following day, including buying our group of 8 lunch to make up for the mixup.
The Roads and hotels booked by Brahim and his team were top notch. Every night when we checked in to our accommodations, we couldn't believe our eyes on how nice, clean, and unique each property was. The desert camp near Merzouga was definitely a highlight.
When planning the trip, I was wary that Kim Kim would be price competitive. In fact, they rate offered was lower than I could have done on my own, with more features and the benefit of inside knowledge on the best places to stay throughout our trip.
Bravo to Racheed and Brahim and their team.

We recently had the great pleasure of visiting Morocco. After a few emails back and forth with Brahim, our trip was finalised!
We loved every single minute in this amazing country! The country, the people and the food were all awesome! It is certainly a country we would like to return to as there is still much more to see.
Everything ran like clockwork from the minute we arrived until the minute we left, thanks to Brahim and his team and I can’t thank them enough for organising such an amazing tour for us.
Our driver, Mohammed was awesome and went above and beyond to look after us and make sure we were always informed and enjoyed our time as much as possible. He also has a great sense of humour to go with it!
I will certainly recommend Morocco and Kimkim tours to anyone who is looking for a great holiday destination.

Our recent 9 day tour to Costa Rica went off without a hitch! All the details were in place so that all our activities happened smoothly. We spent 2 days in San Jose going on a wonderful coffee plantation tour and visiting Peace Waterfall Gardens. Our Hotel Martino was located on the outskirts of San Jose, just 15 minutes from the airport, so we didn’t have to deal with all the traffic in San Jose.
Next we were off to a crocodile and bird tour on Rio Tarcoles, then on to Manuel Antonio staying at the Costa Verde Hotel enjoying all of its amenities, good food, and unbelievably beautiful views. We reached our final location after an hour long boat ride down the Rio Sierpe where we arrived at Drake Bay Lodge near Corcovado National Park on the Osa Peninsula. A day in the jungle seeing a tapir, a mangrove hawk, parakeets, coatis, and macaws, among other animals, made for an amazing first day in the Osa. After a delicious picnic lunch we hiked to a waterfall for a refreshing swim in its cool waters.
On our last day a beautiful ocean boat ride took us to offshore Cano Island where we snorkeled with a plethora of fish in the clear waters followed by a delicious picnic on a gorgeous beach. Costa Rica offers everything an active vacationer could want in a tropical environment.

Hello
My experience in Egypt was great thanks to the guys from Egypt Promotion Travel. I ve been to other countries with some tour packages but never like the one in Egypt. This company have a personal touch, their staff is very firendly and best of all they are very knowledgeable (I felt like they could teach history in University). I was thinking to coordinate my tour in Egypt on my own ut decided to chat with their representative and basically expressed my idea and they were able to put it together in a well scheduled itinerary. I disnt have to look no futher and booked them all. Everything was great; from the temples to the cruise in the nile. I highly recomend them to everyone because of their professionalism and the good safety while they took me around their beautiful country.
Hope to see you soon again!
Diego Bohorquez

I used kimkim because I heard good reviews about them and when I was connected with Brahim, he proved to be very reliable, answering all my questions promptly. He was willing to work with my sort-of complicated schedule. I’m very impressed at how fast he would get back with me, something that I require when dealing with a travel agent.

My driver, Said, met us at the airport and drove us for six days. I was happy to have him around. Although his English wasn’t completely fluent he still understood my basic needs and was there to make us comfortable.

The riads Brahim chose for me (as I only requested 4-5 stars) were wonderful! My favorite was in Fes, the Riad Karawan. If I have to go back, I’d definitely go there again. We were fortunate to be upgraded to a hotel in Casablanca at the Sofitel. It was in a great location and the rooms were exquisite. There was just a minor misunderstanding, giving us only one bed (I traveled with my son), when Brahim assured we would get two beds. I explained this to the hotel reception and they kept insisting that it wasn’t pointed out by my travel agent, and that they were full so they can send me a cot. I said no, I’m not sleeping in a cot when I paid for two beds. They eventually gave in and got us a room with two beds.

My only complaints in my trip is that I think I paid a ton of money for only six days. Although we stayed in nice riads, I would suggest that with the price I paid, it should include the entrances for every point of interest we went to. It’s not much but it gets really annoying that I have to pay on top of it then give a tip to the guide. Also, in some places that didn’t require a guide such a volubilis, I had to pay 200 dirhams for one. But this is ok it’s not my biggest problem. My biggest problem is when I’m being brought to a coop and have to waste my time in things I wasn’t interested in. In Fes we went to a ceramic place and was duped into buying a tagine that cost me $260, an outrageous amount even here in the states. I honestly think I should have the freedom to choose to go (or not) to places (especially where they are forcing me into buying things I don’t really need and the problem with that is you’re thinking you’re in Morocco so why not get a tagine or whatever they are selling). This things shouldn’t be part of the tour since I’m not in a big bus with 50 other tourists.

One more thing, if you could tell the guides to ask beforehand where I would like to have lunch because there was definitely a restaurant in Fes I wanted to go to but instead was forced to go to a mediocre restaurant with full of tourists and food was seriously lacking in taste. I’m only in Morocco once and I want the best experience and eat the best foods. Anyway these are only suggestions and hopefully you can rethink of applying it in your future tours.

Speaking of guides, I was happy with Said in Fes. His English was so fluent it felt like home to me. Other than the restaurant he chose for us to go 😂, he was an excellent guide! The one guide in Marrakech (an old gentleman) was okay. His English was good enough to understand but he wasn’t very personable but that’s maybe because he was old. Lol!

Overall, I had the best time in Morocco. The people are friendly (even if I was getting duped by peddlers lol). I really enjoyed working with Brahim and will definitely choose Said again for my driver. You will have to give me a discount next time I go back since I’m a returning customer lol!

Kimkim made my trip to Colombia so memorable! I spent 12 days there, and everyday went smoothly & I had great experiences with all guides/tours. I couldn’t have asked for a better experience. The local guides were very knowledgeable & friendly, tours were super fun & organized and the hotel provided by Kimkim was exceptional. I would trust Kimkim to plan any of my future trips. They really take the stress and anxiety out of planning trips so you can just enjoy and relax. My favorite parts of Colombia were definitely hiking the cloud forest in Salento, the city bike tour & hiking Monserrate in Bogota, the walking tour of Medellin, and roaming the streets of Cartagena. Would definitely return. Thank you :)

With the help of Mery, I had a wonderful time in Patagonia. She planned a 14day trip of trekking in Patagonia and suggested locations I had not considered that ended up being incredible. El Chaltén, Argentina, was a wonderful addition to my original plans and I would have not discovered this wonderful town if not for Mery. She and her team at Say hueque deserve all the credit for my visit to the Argentine side of Patagonia being a success. Mery also booked a guided trek of Torres del Paine National Park, Chile, with Chile Nativo that was incredible. The park itself is one of the most beautiful places I have ever seen. But the treks were great in large part because of my guide Josefa aka Pepa. She was incredibly nice, helpful, and knowledgeable about the park and Patagonia in general. I am so greatful to have had her as my guide, she did an amazing job. Thank you Mery, Pepa, and kimkim for making my trip to Patagonia a success!

The trip we experienced had some wonderful highlights. However, the hiking on the second and third days, was not properly described. This created a dangerous situation in which my wife was hurt. She had to stop hiking. The only way she got out was on horseback. Luckily, she has experience riding and the farmer who owns Jordan finca was skilled at guiding the horse down 10k of extremely steep, rocky paths and then through 5k more of just wet, slippery paths to safety.
Specifically, the description of the second day: from Petosi to Jordan is very misleading. The description says: "you will arrive at Jordan farm by "mid-afternoon." The hike is 22K! The second half starts with slippery, muddy trails and quickly turns into steep rocky pathway for about 5 miles. It took us 11.5 hours to complete. A group of younger hikers did it in 10 hours. What's so crazy is that the third day continues with 6.2 more miles of steep, slippery rocky paths. So no way could Carol, who twisted her knee on the 22k leg complete the hike back to the road.I have hiked 100s of miles. Really (Wonderland Trail completely in 8 days, the Superior Hiking Trail, Pukasqua, etc.) If this trail had an accurate description I would not have taken my wife (who I clearly described as 73 years old and normal fitness) on this trail. I'm not asking for a refund, but days 3 and 4 were a frightening and extremely unpleasant experience for me and bad for Carol too, because the safety of my wife was at risk.
If you do not change the descriptions of these days, I will spend time and effort to expose the carelessness of your agency. Check with the guide Freddy if you think any of this is innacurate.
GOOD STUFF: Our guide Freddie Cardona (I will check on his last name) was excellent and was invaluable in getting Carol through this dangerous situation. The bike riding day was great fun. The Cocorra valey was beautiful. The packaging lists were accurately and helpful. Both hotels were nice, with Quo in Manizales having an excellent room and exceptionally helpful staff.
The score for Cami is based on the description of the hike, not on her being helpful.
I guess the bottom line is that what could have been a great trip was ruined by an innacurate description of the risks. Fortunately Carol got by with a very sore knee. Take the hike yourself, then write the description. Explain that this hike is appropriate for experienced hikers who can handle 22K of steep, rocky, muddy pathways that can be trecherously slick, at altitudes over 10000 feet.
Finca Jordan is lovely. Finca Petosi is a pit. Dirty, toilets withot seats that are barely clean. The owners of both fincas were friendly but Mary Luz at Jordan is an exceptional host, as was her husband Mario.

We had a great 4-day trip the Amazon region of Colombia. Our full-time guide for our trip was Odin and he was simply amazing. He was very attentive to our bilingual needs, since half our group only spoke English and the other part spoke mostly Spanish. Odin and every other guide was extremely professional and punctual for both the walking tours and the tours that required a boat ride. The Calanoa lodges where amazingly comfortable and well surpassed our expectations. The food was delicious, we tried a variety of local fruits and dishes that would compete with anything served from a high end restaurant. Booking with Jess from kimkim.com was smooth sailing. We simply gave her our information and the activities we where interested in doing and she booked everything from the pickup at the airport till the drop off at our final destination. Will definitely be using this service too book future trips.

Planning, execution and communication was perfect. Guides and drivers were the best. I cannot give one suggestion for improvement . For any future trips I will go to KimKim first for booking.

We used KimKim to arrange our first trip to Costa Rica and we were very, very happy how the trip was planned and coordinated through our awesome travel agent, Randall! We had such a great time hiking, biking, zip-lining, touring and had spa time as well and it was due to Randall who is amazingly knowledgeable and very nice and helped us to maximize our time in the country. He made us feel very comfortable with the planning from beginning to end. He was so responsive always- and even while we were in Costa Rica. Quite simply Randall made this trip easy to plan and fun, fun, fun!! We knew what we wanted to do and he planned it and he was very professional all the way through as well answering and handling all of our questions and needs. I now will use KimKim for all our travel needs!! Thanks again Randall for making our trip so much fun! I highly recommend him!!

Deidre Collins

Great job by all but best from Emilia for Machu Pichu Least impress with service provided for Rainbow
Overall great experience

Carmen has been very helpful ! Although There is a little "hiccup " in the beginning of the planning, but at the end was great!
The guide: Eddie was not being helpful. I think he is not good for the line of work in the hospitality / service works. He might be good for other kind of works. He is impatient, he is annoyed when he has to wait, he doesn't like to take our group picture, he walked all the way in the front while we were enjoying the view , he gave some wrong information about the thing that we saw: There is a big box made in stone , he told us. It was a jewelery box, instead it was a casket, etc.
Luckily, Jordan is an incredible place to see, so with our disappointment w our guide , we still had amazing time.
I still will recommend Kim Kim travel team to arrange my next travel adventures !

Tamara and WhyJordan? gave us a magnificent vacation in Jordan. It's hard to know where to start because everything from planning to our trip was so seamless, and beyond our expectations.

As the 6 of us requested, this was a truly 5* trip from airport pick-up, to hotels, to excursions & experiences. Tamara chose 3 top hotels and we loved them all. Mohamed our driver throughout the trip listened and reacted to us, and made sure we had fun and learned. When my husband fell ill, Mohamed's care and actions felt like family and one night's adjustments went smoothly - he then got us back on track by morning and we didn't miss anything. The next day, Mohamed from WhyJordan? headquarters made a special visit, meeting us at the hotel, spending 1/2 an hour checking up on us and making sure our journey would be perfect, and it was.

By the way, not only is Tamara's choice of the Movinpick Petra a lovely hotel, but it's literally at the entrance to Petra- like just across the street!!

With just 6 days to spend in Jordan, we got to do everything we hoped we would. A day relaxing in the Intercontinental Amman was followed by an amazing private tour of Jerash, followed by a trip along the King's Highway. WhyJordan's guide in Jerash was excellent - such an important element.

It's hard to pick a highlight, but it would likely be the day that WhyJordan's hand picked guide, Moa'th took us on a journey in Petra. I'm not exaggerating when I say that Moa'th will always have a place in my husband & my hearts. We off-roaded to the back entrance of Petra. A freak spring hale and thunder storm made conditions rough. Their driver loaned me his own coat (3rd layer for me), and with Moa'th's quiet confidence, we took off. Dave and I learned so much about Bedouins and the long history of Petra. Moa'th helped us climb and climb to heights we never would have imagined, but his demeanor and fascinating anecdotes gave us confidence. We met lovely people along the way, and learned a lot. The weather challenges became fun- a 2nd thunder & hale storm actually caused Petra to close (nobody could enter), so, Moa'th helped us secure a camel caravan, he jumped on the front camel, and we rode through the flood, through the gorgeous rock formations and had yet another unique experience.

We are not roughing-it people, and when Tamara 1st suggested camping in Wade Rum, I thought she was crazy, until she gently suggested I check out Memories Aicha Luxury Camp . Wow-oh-wow. Do it! We all stayed in "Martian" tents (full in-tent bathrooms, view of stars and mountains, etc). As soon as we checked in, the 6 of us were in the "cave bar" sipping tea and enjoying a fire. Dinner was delicious in the pleasant dining room (note, go to JR The Wine Experience wine bar when you're in Amman and pick up Jordanian wine to enjoy with your dinner at Aicha).

The next day's 1/2 day across Wade Rum was a lot of fun. Our driver was not the best communicator, so we had to guess what many stops were, but that didn't stop us from climbing and scrambling and joyfully enjoying a place we'd never imagined before.

Once again, driver Mohamed was at the ready, responding to our early call to get going. He made a special stop for us on the way to the Dead Sea, and we're still talking about standing in Acaba where we viewed the Red Sea, Egypt and Israel, while standing in Jordan.

The Dead Sea, ahhhhh. The Movinpick Dead Sea is a lovely resort with multiple pools and a private beach where staff helps you get in and out of the Dead Sea. Rooms are large and well equipped. If you're able to do 2 nights here, we certainly wish we could have, as it would have been a restful end to a lovely vacation.

I can't recommend WhyJordan (through KimKim) and a Jordan vacation enough. We are grateful to Tamara, Moath, and the 2 Mohamed's for a vacation we'll always remember fondly.

Jordan was very beautiful, enjoyed it very much.
Wish our guide Eddy was more helpful .
He was very knowledgeable, but rather moody.
He gets upset when we were late enjoying Petra.

Brahim arranged for us to stay in beautiful little riads in the medinas which was perfect for us. Our driver, Mohammed, looked after us very well and was always prompt and courteous. We had local guides in Chefchaouen, Volubilis and Fez who were extremely knowledgeable about the history and local life of these very different areas of Morocco. The guide we had in Marrakech was probably knowledgeable but he was much more perfunctory in his explanations and seemed a bit tired of the job, but the place is fascinating anyway. We took a camel ride into the desert (about one hour) and slept in a rather luxurious “tent” in Merzouga which was quite fun. If we had more time, I would spend it in Chefchaouen and Fez and spend some time on the coast. All in all, we had a terrific time and saw more of Morocco than we could have on our own in the amount of time we were there. We learned a lot about the country’s history and the many cultures that have become part of it over the years. The vendors in the souks were eager to sell their wares but were not really aggressive about it and we felt very safe throughout the trip. Thank you Brahim and Mohammed for a great time.

This was our first time to travel to Costa Rica and first time to try Kimkim.

We believe that our trip wouldn't have been as great if we didn't work with Adriana! She really was the hero of our trip!

Despite the short notice, Adriana delivered and amazing overall plan that made us enjoy Costa Rica to the fullest!

She was very great and fast in responding to our many requests and changes and was very accommodating of our demands.

We appreciated her help since we landed in the airport where we found the driver waiting for us outside, who later gave us a file that had all the detailed of the trip.

In summary, if you are traveling to Costa Rica, work with Adriana and you'll have a grunted fun and smooth travel.

Our driver and guide, Amine, was very friendly, knowledgeable and always on time. Since we spent all of our time with him over 8 days it was important to establish a good relationship. We had complete trust in Amine’s driving and ability to keep us safe.
He was able to explain the history and stories behind all that we saw.
Brahim was always very responsive and invited feedback on our experiences, even if it might be negative. He listened to our complaints about the Sahara camp and refunded our money.
We have already recommended KimKim to several friends.
Thank you for a wonderful trip.
Cynthia and Darrell