Kimkim Trip Reviews

Twenty-two years after honeymooning in Costa Rica, my husband and I brought our two daughters (ages 16 and 20) back to Costa Rica and it exceeded expectations! Gustavo put together an incredible itinerary for us and chose perfect accommodations to please all. We especially loved Hotel Poco a Poca which had a lovely walking trail, beautiful little spots to relax, and a lovely swim up pool and large hot tub which our girls especially loved. The onsite restaurant is great, and the morning breakfast was delicious with lovely ambiance.

Our excursions in the La Fortuna / Arenal area definitely exceeded expectations. Hugo was our tour guide at Arenal Volcano and he was so knowledgeable and gave us lots of opportunity to choose the pace. We then headed to the waterfalls which were rewarding. It would have been helpful to know in advance that we could have packed a separate bag for the waterfall and left it in the van, instead of trying to dress for both hiking and swimming. The EcoTermales Hot Springs Experience was truly exceptional. We were the first people there in the morning which gave us time to explore and take pictures. It was never particularly crowded, and the meal was lovely too.

In Monteverde we were thrilled with the TreeTram ziplining adventure. It definitely gets the heart racing, but we felt safe and our guides there were really personable. We had a really fun day at the beach in Manuel Antonio. We didn't book excursions here, but took some advise for how to spend our day and it was great. We took taxis to and from the beach and the National Park which were super easy and all our taxi drivers were kind and friendly.

Super impressed with how smooth everything went with the car rental, and our trip itinerary prepared us plenty for the driving between La Fortuna, Monteverde and Manuel Antonio. A nine day trip for a family of four - everything went completely smoothly and everyone's expectations of this once in a lifetime trip were exceeded! I definitely recommend KimKim for planning trips like this that need to please different ages and where you want to fit in lots of different locations and activities!

Hotel Reviews

Shana by the Beach Resort

Manuel Antonio

The views at Shana by the Beach are magnificent, which we enjoyed from both our balcony and the pool. The rooms are clean and comfortable, although the walls are quite thin and we did deal with some noisy neighbors. There is an adult pool which we appreciated given how popular the main pool was. Service at the restaurant and pool was great, and the menu is diverse enough to accommodate the varied tastes of our family of four. The front desk was very helpful with quickly getting taxis to pickup right from our building.

Authenticity & Character

The monkeys bring on the character at Shana by the Beach! We arrived during the evening hour when they are frolicking all over the balconies. Very authentic, but don't leave things on your balcony and make sure to lock the sliders from balcony into the rooms as they are capable of sliding the doors open!

Location

The views are beautiful from Shana by the Beach, but don't count on walking places due to very steep, windy roads. It's easy enough to get taxis to get where you want to go and all our taxi drivers were super friendly and helpful.

Staff

Cleanliness & Comfort

Hotel & Spa Poco a Poco

Monteverde

My family of four (daughters ages 20 and 16) simply loved this hotel. Upon arrival, we were welcomed with fresh juice in the lobby while checking in, and shown to our rooms. The pool and hot tub are beautiful, with a swim up bar which was such a treat for all. As you walk the grounds, there are so many nooks to curl up in and savor the peace and quiet in whatever way you prefer. The onsite restaurant is wonderful to have, which allowed us to not have to leave the grounds after a full day of excursions. The breakfast service is top notch, and the setting is beautiful. There's a lovely little nature walk onsite which was perfect for filling little gaps of time.

Authenticity & Character

The grounds are lush and beautiful, with a nature walk onsite.

Location

We were close enough to walk to restaurants and shops, albeit with some steep hills. There is a helpful plaza right across the street with ATM and grocery store, which was super convenient. Short trip to excursions.

Staff

Cleanliness & Comfort

Hotel Lavas Tacotal

Fortuna, San Carlos

Very beautiful grounds where weather permitting, you will get incredible views of the volcano. The rooms are clean and simple with ample space. The private huts are truly lovely. We found it convenient to have the onsite food and beverage service, however it's hours are not clear so we learned to not count on it being open. The service at both the restaurant and front desk were friendly and helpful. We were originally put in two units that are off the parking lot which were very noisy and not nearly as lovely as being within the walls of the hotel grounds. We asked to be relocated and they were beyond accommodating to make this happen. It was lovely to have the pools to enjoy before and after our excursions!

Authenticity & Character

Lush grounds with amazing views of the volcano! A beautiful space towards back of the grounds where we were able to to see toucans and other birds, and take in the views.

Location

Not a far drive from all the local excursions in the La Fortuna area.

Staff

Cleanliness & Comfort

Activity Reviews

EcoTermales Hot Springs Experience with Meal

Arenal/La Fortuna

EcoTermales is very luxurious! We got there early and enjoyed being there without others, but even as it began to fill up it never felt crowded. We easily could have spent more time than than we had planned for. They make beautiful and tasty cocktails! There are lockers and changing rooms and everything is very thought out to increase enjoyment of the grounds and pools.

Quality of Experience

Guides, Drivers and Staff

Transport

Our driver was not there at the time we requested, but when we called they came quickly.

Arenal Volcano & La Fortuna Waterfall Hike with Lunch

Arenal/La Fortuna

This was a great first day for our family in Costa Rica. We started at the volcano, and our tour guide Hugo was prompt and proved to be super knowledgeable and patient. He gave us options for how long of a hike we wanted to do. He really knew the area and had a lovely way of sharing it with us. He had fresh pineapple ready for us when we got back to the van, before heading to the waterfall. He was very patient when we took the time at the waterfall to seek out a snack for our daughters since they needed something to hold them over til lunch.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Wonderful trip. Well planned. Saw so much and enjoyed it thoroughly. Especially appreciated the rapid “on call” availability when minor glitches (eg a missing ticket) occurred. Pricing could be more transparent. A few tips: great hotel (Hotel Estheréa) although expensive small breakfast could easily be replaced by great cafes and even a smoothie shop almost next door. A tour guide at Rijks museum recommended. Transportation system superb. Great city!

Hotel Review

Hotel Estheréa

Amsterdam

See above re breakfast. Otherwise fantastic hotel

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Amsterdam - Jewish Museum & Portuguese Synagogue

Amsterdam

Quality of Experience

Guides, Drivers and Staff

Transport

Amsterdam - Rijksmuseum

Belgium

Quality of Experience

Guides, Drivers and Staff

Transport

Amsterdam - STRAAT Museum

The Netherlands

Quality of Experience

Guides, Drivers and Staff

Transport

Day trip to cheese farm, Edam, and Zaanse Schans

Belgium

Touristy but well worth it. Great to see that side of the country.

Quality of Experience

Guides, Drivers and Staff

Transport

Amsterdam - Anne Frank House

Belgium

Quality of Experience

Guides, Drivers and Staff

Amsterdam - Grand Dutch Food & History Tour in a small group

The Netherlands

Quality of Experience

Guides, Drivers and Staff

Amsterdam - Van Gogh Museum

Belgium

Quality of Experience

Transport

Amsterdam - Private canal cruise to Van Gogh Museum

The Netherlands

Private tour early morning is best. Very nice

Quality of Experience

Guides, Drivers and Staff

Transport

Amsterdam - Evening canal cruise with wine & cheese

The Netherlands

A bit touristy but worth doing.

Quality of Experience

Guides, Drivers and Staff

Transport

Public transport pass Netherlands (OV chip card)

The Netherlands

Quality of Experience

Guides, Drivers and Staff

Transport

First off I need to brag about Salome and how well she put the trip together. The hotels were great choices with great locations that met our needs. The Tigerlily was our start and was located close to the castle at Edinburgh which was also a short walk to the train station, a mall, the car rental (Europcar), restaurants and coffee houses. The breakfast at Tigerlily and so was the dinner. We did eat at some other places but Tigerlily was our first choice. Driving in Scotland was a new and quasi difficult experience but getting the car was a breeze. Even the rental agent bragged on how well prepared our advanced booking had been done. One note was that all the hotels with the exception of the Tigerlily did not have air conditioning. The Guardian in Ft William did have a fan which was a great asset. The vast majority of the time it did not matter since the nights were cool. The one down side (and somewhat comical) was the 5AM very loud argument by some sea gulls outside our window . All of our guides were so friendly and informative. If I had one problem is that at Dunbar we saw very very little of where the battle took place. It is not a national park but we did not get to visit Doon hill and only found at single monument along side the road that marked a spot. It was my hope to have had a much more detailed review but it would have required driving outside the town and that seemed to be beyond the scope of what our guides offered. All other places we visited were exceptional for the depth of our tours. Durham Cathedral, Hadrian's Wall, Bannockburn, and Culloden were so well performed by every guide. Absolutely no regrets on any aspect of the trip. Something out of control of KIMKIM was the trains. Every single train was PACKED. Struggled to find seats at times and finding space for the luggage was a constant problem. But it is hypocritical for a tourist to complain about tourist.

Robi and his team were amazing!!! Robi was essential in making my 50th birthday celebration with my sisters in Croatia unforgettable. His insights on where to go, what to see, places to eat, as well as handling all the logistics made our vacation worry free and incredibly memorable. I’d recommend his company Soul of Croatia / AC/DC to everyone who wants a high quality experience. Thank you Robi!!!

Hotel Reviews

Apartment Zicara

Dubrovnik

Great location, clean and has a beautiful terrace. Would definitely recommend staying here.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Aminess Liburna Hotel

Korčula

Access to the beach and a pool. Clean and amazing breakfasts! I’d definitely recommend staying here.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Devecchi rooms

Hvar

Lovely balcony overlooking the ocean with a perfect location.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Marul

Split

Clean rooms, attentive staff, perfect location and great breakfasts!

Authenticity & Character

Location

Close to old town. Walking distance to everything in Split.

Staff

Cleanliness & Comfort

Activity Review

Dubrovnik and Elaphiti islands - Lopud and Koločep private boat trip

Croatia

Private boat trip was incredible. Robi planned the perfect day with amazing sights including the blue caves and a delicious lunch.

Quality of Experience

Guides, Drivers and Staff

Transport

Loved the trip, great tour guides, great soccer match I have withcnessed at La Boca
This country is big inflation, not cheap, other than that we enjoyed vacation.
Thank you Kristy

Hotel Review

Krista Boutique Hotel

Buenos Aires

Clean, nice neighborhood in Parlemo. I would like to stay there if I come back

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Departure Day: Farewell to Buenos Aires

Buenos Aires

Quality of Experience

Guides, Drivers and Staff

Transport

Free Day in Buenos Aires

Argentina

Quality of Experience

Guides, Drivers and Staff

Transport

Boca Juniors Matchday Experience

Buenos Aires

Quality of Experience

Guides, Drivers and Staff

Transport

Buenos Aires City Tour- Private

Buenos Aires

Quality of Experience

Guides, Drivers and Staff

Transport

Arrival to Buenos Aires from EZE

Buenos Aires

Quality of Experience

Guides, Drivers and Staff

Transport

The trip was everything and more than what we expected. The drivers, guides and management kept us informed the day in advance as to the upcoming pick up times and itinerary. The guides were extremely knowledgeable about the locations and history. The Sumo Experience in Tokyo is a must see, as well as, the Samurai Ninja museum in Kyoto.

Shona very helpful with setting up the itinerary and going through each day prior to departure. We will definitely use her services again. We appreciate all she did for us. Thank You for making the trip a wonderful experience!

Hotel Reviews

Hotel Keihan Yodoyabashi

great breakfast buffet; cramped for 3 people in a room but were able to adjust furniture to make it easier to get around in.

Location

close to subway

Staff

Cleanliness & Comfort

cramped for 3 people but very clean

Sotetsu Fresa Inn Kyoto-Shijokarasuma

Kyoto

Great breakfast buffet; not as clean as it could have been; cramped for 3 people

Authenticity & Character

Location

Close to subway

Staff

Cleanliness & Comfort

stains on the floor; if adding a 3rd bed furniture could have been rearranged to make it easier to get around the room.

Asakusa Tobu Hotel

Tokyo

Very good hotel; cramped for 3 people but has space under the bed for suitcases.

Authenticity & Character

Location

Close to subway stops

Staff

Cleanliness & Comfort

Activity Reviews

One Day Miyajima Island and Hiroshima Tour

Japan

Great guide. Interesting and informative

Quality of Experience

Guides, Drivers and Staff

Transport

Arashiyama Bamboo Grove and Monkey Park Tour

Japan

The bamboo forest is a wonderful sight to see.

Quality of Experience

Guides, Drivers and Staff

Transport

Full Day Kyoto City Tour with Fushimi Inari-Taisha

Kyoto

The guide has great information to share.

Quality of Experience

Guides, Drivers and Staff

Transport

Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya

Kyoto

Samurai Ninja Museum is awesome and interactive. The Kimono tea ceremony was fun and you get to wear a kimono.

Quality of Experience

Guides, Drivers and Staff

Transport

Full Day Mt. Fuji and Lake Kawaguchi Tour with Whisky Tasting

Tokyo

Even if you are not a whisky drinker the experience is a fun one.

Quality of Experience

Guides, Drivers and Staff

Transport

Authentic Sumo Experience in Tokyo: Enter the Sanctuary

Tokyo

This was an awesome and fun experience. Great information and fun!!!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Aleksandra was very responsive and informative in selexting, scheduling, and booking our trip. She was very helpful and accommodating while helping with last minute changes.

Hotel Reviews

New Town Hotel

Edinburgh

Location

Staff

Cleanliness & Comfort

Marlin Waterloo

London

As an American, not accustomed to the AC being on a time limit and getting hot in the middle of the night. We did leave something in the safe, which the hotel was very helpful in ensuring the item was returned to us.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Retired Royal Guard Central London Walk

London

David was amazing! His knowledge, first hand and learned, was impressive.

Quality of Experience

Guides, Drivers and Staff

London Secret Food Tour

London

Ryan was great!

Quality of Experience

Guides, Drivers and Staff

We had a wonderful, and stress-free trip thanks to the incredible service of Kim Kim. Knowing all our rides were prearranged made things so easy!
They picked a wonderful location at the Melidron within a couple minutes walk to all the restaurants we could ever want. The choice of Naxos Island was perfect for us, especially after comparing with what we heard of Santorini and Mykonos from other travelers. It is more laid-back, less crowded and everything is more affordable. The location of our place in Athens was great too, and we were able to explore around on our own and find our way back thanks to Google Maps. Our favorite tours were on Naxos. One was with Iliana, walking from village to village, tasting and eating along the way. She was very knowledgeable and great company. We loved the One-on-one style, where we could get to know something about each other.
We also enjoyed our farm visit, I'm sorry not to remember our guides name, I should have written it down. (Stavros, maybe?) He was also very personable and picked a perfect dish for us to prepare. We loved walking around the farm meeting Wilson and his sheep family.
We also got acquainted with some of the staff at the hotel. Julia and Foteini every day at breakfast and evening at the pool bar, and Teo on our last day.
Of course food was the highlight of the trip, and starting every morning with the fabulous breakfast at the Melidron, was what we looked forward to each day.
The beach scene wasn't our style, with side by side umbrella and beach beds that were for rent for a whole day. If we were younger, and had more time, we might have rented a scooter to explore the island on our own to find less crowded beaches. We did take our own masks and fins, so we went for a quick snorkle at the less crowded end, though there wasn't much to see.
We didn't get to do our catamaran trip because of the wind conditions, but having talked to a couple that did it, we weren't all that disappointed. They said the boat ride was bumpy and they didn't see too many fish.
We appreciated the great customer service of Kim Kim; they let everyone know about Dan's birthday, so they brought him a special dessert with a candle at the pool, and they had a cake with a candle at our farm lunch in addition to the dessert we made ourselves. Very sweet!
We've never taken an agent-organized trip before, and it was a treat to have most of the planning done for us!

Hotel Reviews

Melidron Hotel & Suites

Naxos

Perfect for anyone to enjoy Agios Prokopois beach.

Authenticity & Character

The building style of stacked -up white lodgings matched what we saw all around the island. Very clean, and beautiful garden-like grounds.

Location

Very close to all that was happening in the area. Liked the small village feel of being away from the hub bub of Naxos Town.

Staff

Very friendly and helpful. The staff at the pool bar/ breakfast were so engaging,e felt we got to know them a little, especially Joulia and Foteini.

Cleanliness & Comfort

Roomy accommodations, would have liked a set of drawers so we could unpack, but there was plenty of room to spread out or stuff, so it was still convenient. It was well- supplied with whatever we might need in the way of soap, shampoo, etc.

Sweet Home Hotel

Athens

This hotel was perfectly situated for exploring Athens. The staff was friendly and helpful and the breakfast was wonderful. It really gave the feeling of being in authentic old Athens.

Authenticity & Character

Very charming

Location

Close to everything

Staff

Helpful and welcoming

Cleanliness & Comfort

A little cramped at times, but in keeping with the feel of Old Athens.

Activity Reviews

Morning Catamaran Cruise

Naxos

Sorry to give poor rating, but " did not participate" is not an option. This tour was canceled due to weather conditions

Private Countryside Walk: Naxian Villages & Local Food

Naxos

We got to see a lot of rural Naxos. Liked private tour.

Quality of Experience

We got to see three different villages and local businesses.

Guides, Drivers and Staff

Iliana was so nice, very knowledgeable and seemed interested to get to know us personally

Transport

Self Guided Beach Time in Naxos

Naxos

Without personal transportation, seeing all the beaches is not convenient.

Private Traditional Cooking Experience at Village Farm

Naxos

Liked getting to see rural Naxos, loved the cooking/ eating experience.

Quality of Experience

Our guide was a relative of the farm owner, so he was able to give us some more personal information.

Food

Guides, Drivers and Staff

Transport

Self-Guided Local Markets Visit

Naxos

We weren't sure how to get to the old market, had to ask around, the then just stumbled on to it by chance. We discovered on our next trip to town the easier way.

Self-Guided Food Walk

Athens

We didn't make it to all recommended locations. We were hungry, so ate at the first place we found, then were too full to try anything else. After walking and standing in the heat for so long in the morning, we were ready for a rest.

Ancient Athens Acropolis & Mythology Walk

Athens

It was interesting if Greek Mythology is your thing. We liked hearing about the history.

Quality of Experience

Experiencing truly ancient architecture.

Guides, Drivers and Staff

Very knowledgeable, can answer any questions.

Transport

On time, freindly

Helena was great to deal with . She answered questions in a timely manner. She chose good local tours for us. The tour also gave us plenty of independence. The transportation was always on time.

Hotel Reviews

H10 Urquinaona Plaza

Barcelona

Solid hotel. Good location. Nice staff. Pigeons kept drinking out of the pool which was a bit weird.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

H10 Montcada Boutique Hotel

Barcelona

Hotel worked with us to get in a little bit earlier than we needed. This was great because we were exhausted from flights. The beds were so comfortable. The rooms were nice. The hotel bar area had a great view . We wished there was a pool or a hot tub that was hot. (Americans like hot hot tubs).

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

A Day on the Mediterranean: Catamaran Cruise from La Palma

Mallorca

The staff had their act together. They cleaned up from last tour and got us on the water. The water is so so beautiful. Drinks were meh . Decent but quite expensive for what they were. The white sangria was delicious. The snacks were ok. I asked for a vegetarian meal but didn't get it. They said my name wasn't on the list. But they did throw a veggie dog on a plate for me.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

A Taste of Tradition: Exploring the Oldest Wineries

Spain

Loved this tour and the owner of the 2nd winery made it special for us. Our friends got engaged!!

Quality of Experience

Guides, Drivers and Staff

Transport

Barcelona Uncovered: Gothic Quarter, Sagrada Familia & Park Güell

Barcelona

By far my hightlight was La Sagrada Familia! The tour guide was so thorough and the whole experience was magical and emotional. I don't recall his name but he was a 10.

Quality of Experience

Guides, Drivers and Staff

Transport

Taste Barcelona: Authentic Tapas & Neighborhood Walk

Barcelona

The tour guide was very nice and engaging

Quality of Experience

Food

Guides, Drivers and Staff

Transport

We could not have been happier with the trip and Bruno specifically. Bruno was very attentive and his suggestions were all great.

To Kim Kim & Emerson Siimer
Thank you for your assistance with making our trip memorable and fun, we appreciate from the bottom of our hearts. Overall, we are happy we chose to work with you, especially Emerson. All 11 days of our trip, all planned events, all transfers (except for some hiccups with one or two), all day trips, all the guides we had, all transportation arrangements were top class, that ensured we had a relaxed, stress-free trip. We thoroughly enjoyed every place we visited, every tour we did and every guide we got for the tours. Yana, Camille, Martin, Lena, Nadia, Moonika, Jorge, Stassi (I am forgetting the Guide we had for Porvoo, apologies) and above all, Emerson who stayed on top of all the activities, always be there for us, patiently answering all our questions and concerns and together, you all have made it a wonderful trip and we appreciate all of you.

All our guides are super knowledgeable, very friendly, greatly accommodating and very cooperating – we loved them all. Please give our gratitude and love to all. Some of the adjustments/changes you had to make to meet our needs & wants are simply outstanding, like taking us to several lighthouses in Tallinn and for arranging an internal tour of the lighthouse was amazing. We truly appreciate it.

We loved Tallinn, Rovaniemi, Porvoo, Helsinki & Turku (in that order), every food we tried and every day of our 11-day trip and all the new experiences during this trip and the fond memories we created. We simply wish it lasted longer. We can’t wait to work with you on our next trip in 2026.

Take care.

Truly

APMN
September 10, 2025

Hotel Reviews

Cru Hotel

Tallinn

Oh My God, the ups and downs, narrow walkways, twists and turns - an unbelievable experience. This place is a 'Character' and we loved the hotel and the experience it offered.

Authenticity & Character

Oh My God, the ups and downs, narrow walkways, twists and turns - an unbelievable experience. This place is a 'Character' and we loved the hotel and the experience it offered.

Location

perfectly located right in the middle of activities, attractions, restaurants, shops - we loved coming in and going out even at nights.

Staff

Friendly staff, the breakfast options were underwhelming. Could have been better. Actually, we skipped breakfast and had outside for a change and better options, to be honest

Cleanliness & Comfort

Very neatly arranged, well maintinaied, pleasant

Home Hotel Jugend

Helsinki

A fortress like look and feel but offered plenty of modern features and comfort. Breakfast was amazing. proximity to major attractions was a big plus.

Authenticity & Character

A fortress like look and feel but offered plenty of modern features and comfort.

Location

right in the center with major attractions within walkable distance.

Staff

very helpful and courteous staff

Cleanliness & Comfort

perfectly arranged, neat, clean and amazing hotel.

Overnight Train

A first-of-a-kind experience for us. The train ride with glowing sun along for the ride throught the night was so much fun. Dining car provided excellent food options. Rooms are small but very aptly set up especially the shower, wow.

Authenticity & Character

A fun train ride

Location

NA

Staff

The conductor was so nice and helped us catch the train when we arrived late, sincerely appreciate it.

Cleanliness & Comfort

beautiful

Arctic Light Hotel

Rovaniemi

Excellent hotel with truly amazing morning breakfast and out of the world dinner menu, loved the stay and the food. Staff is very courteous and helpful

Authenticity & Character

beautiful interior, good lobby, great dining options

Location

Perfectly located, walkable to the center and across from our travel agency. good restaurants a few feet away.

Staff

Thank you for a great service

Cleanliness & Comfort

Very clean and decent and well decorated

Activity Reviews

Finnish Sauna Experience

Rovaniemi

I was afraid of Hot Sauna, sweating, etc. So skeptical about this but Emerson convinced me to give it a try and I did and totally blown away by the experience. Thanks to Emerson and the amazing guide Martin, I truly enjoyed this unique Sauna experience in a natural surrounding for a truly Finnish Sauna Experience. Totally awesome.

Guides, Drivers and Staff

Martin was a cool and energetic guide who made the whole experience amazing.

Transport

the ride, the cabins, the surrounding, the lake and Sauna - a nice thrilling package

Reindeer Farm and Ranua Wildlife Park Visit

Rovaniemi

A thrilling, dream-come-true experience meeting the reindeers, so many of them, Again, it was raining. The experience could have been a lot better if it was a sunny day, we wish. We still enjoyed the trip

Quality of Experience

Visiting Reindeers, feeding them was a great experience., hearing about Reindeers, their behavior, farming, etc. was like listening to a cool story. Thanks to all.

Food

The buffer was yummy, unexpected and enjoyable.

Guides, Drivers and Staff

Camille was very knowledgeable and friendly. She helped make the rainy day experience a better-than expected experience. The way she was explaining made it a cool experience, thanks Camille

Transport

Rainy day made it a little dampening but Camille helped make it a better experience.

Midnight Sun Photography Tour

Rovaniemi

Thrilling experience, fun hike and a very active and cool guide Yana. It was a cloudy day and so we missed the 'sun' but the experience was still worth it. To be on top of the hill at midnight was fun, could have been a lot more thrilling with the sun setting and rising. But, we still loved it. Yana made it so much more fun.

Quality of Experience

Thrilling hike and an unusual experience, especially on our first night in Rovaniemi

Guides, Drivers and Staff

Yana was very friendly, knowledgeable, accommodating and she with her camera was a big bonus since I am a photographer too. Thanks Yana

Transport

Good ride

We were very happy with the fact that for the most part we had private tours in Lisbon, Centra, Porto. The tour person in Porto was at best adequate as we really didn’t see a whole lot of interesting areas. However, the tours in Lisbon were very good. For the most part, the drivers for the transfers between cities and areas were acceptable. The driver from Argave to Lisbon at the end of our trip, seemed a bit distracted, which did not make us very comfortable. As for the hotels, as you were aware, the Tivoli was not consistent with our expectations. The other hotels were acceptable. However, if we took another trip, we would probably ask for an upgrade on the quality of the hotels, including size of rooms. You may wish to consider when speaking to your clients and planning the trip discussing the quality of the hotels in more detail and finding out if they would want to pay additional monies for a better quality hotel.

Hotel Reviews

Meliá Lisboa Aeroporto

Lisbon

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Tivoli Lagos

Lagos

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Quinta de Casaldronho Wine Hotel

Lamego

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Exe Almada Porto

Porto

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Lisboa Plaza

Lisbon

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Kayaking the Algarve: Discover the Benagil Caves

Portugal

Canceled

Quality of Experience

Guides, Drivers and Staff

Transport

Historic Coimbra Highlights: University, Chapel, & Old Town

Portugal

Quality of Experience

Guides, Drivers and Staff

Transport

River Boat Experience in Douro Valley

Douro Valley

Quality of Experience

Guides, Drivers and Staff

Transport

Wine Cellar Guided Visit with Lunch

Douro Valley

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Guided Walk of Porto’s Historic Center

Porto

Did not see enough of Porto. Guide essentially showed us some rundown areas of Porto, which had some historical significance but needed less of and more of other areas.

Quality of Experience

Guides, Drivers and Staff

Transport

Private Transfer {{start_location}} to {{end_location}} via Nazaré & Óbidos

Portugal

Quality of Experience

Guides, Drivers and Staff

Transport

Exploring Sintra & Cascais: Palaces, Cliffs & Coastline

Lisbon

Quality of Experience

Guides, Drivers and Staff

Transport

Get to Know Lisbon with a Local

Lisbon

Quality of Experience

Guides, Drivers and Staff

Transport

Lisbon Roots: A Food & Cultural Walk

Portugal

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Noga did a fantastic job of planning our itinerary and refining it after we decided to see more of Iceland. We changed the size of our rental car just days before our trip and Noga and Nick were both very responsive within minutes of our request. Kimkim really felt like a concierge travel service because of their immediate response time with any questions that we had. The Kimkim app was extremely easy to use while planning the trip and also in Iceland. Our trip was fantastic! Our itinerary took us to so many extraordinary places while keeping in mind our stamina for each activity. For example, after a long overlong flight, our first activity was to a beautiful geothermal spa. Most days had much driving around the Ring Road, but there were stops along the way that left us awestruck. Our hotels were all very comfortable with 1001 Nott and the Glacier Lagoon hotels both being standout properties. Our tours were led by guides who were both extremely knowledgeable and also friendly and kind. Our Katla Cave and Glacier Walk tours were amazing. The tours physically challenged me but each of our guides took the time to personally help me. I would 1,000 percent recommend Kimkim to help navigate an amazing trip. It was a vacation that we will never forget!

Mieke booked amazing tours for us and gave us so many options to consider for food, drink and other excursions! This was an amazing trip and I would highly recommend Mieke to anyone looking to customize their Amsterdam trip!

Hotel Review

Stayokay Hostel Amsterdam Vondelpark

Amsterdam

It was pretty good for a hostel, it’s what we wanted and it delivered.

Authenticity & Character

The old school house architecture was very cool

Location

It’s a bit further out of the city center

Staff

They were all great

Cleanliness & Comfort

It was clean and comfortable.

Activity Reviews

Amsterdam - Grand Dutch Food Tour in small group

The Netherlands

This was such a highlight of the trip - David was very good and providing us with Dutch history and the history of the food we were eating. He shared so much of his own personal experience of growing up in Amsterdam - it made it very personal. He really got to know us and was amazing at providing tidbits of information.

Quality of Experience

Amsterdam - Heineken Experience

The Netherlands

It was a great experience.

Quality of Experience

Amsterdam - Anne Frank House

The Netherlands

It was very memorable.

Quality of Experience

Amsterdam - Begijnhof

The Netherlands

It was such an amazing experience.

Amsterdam - Canal cruise (join in)

The Netherlands

Saleem was an amazing tour. We were so glad to have a smaller tour and boat. It made for a very personalized experience!

Quality of Experience

Guides, Drivers and Staff

Transport

Public transport pass Netherlands (OV chip card)

The Netherlands

It was great to have the card loaded for us to use - this was by far the best way to get around the city.

Quality of Experience

Guides, Drivers and Staff

Transport

Hi

My trip was organised by Ben who was most helpful at every stage of the process. I initially contacted him at KimKim to help me devise an overall plan for what was to be my first trip to Japan.

He gave me great advice on what to see as o was a first timer and how long to spend doing it.

My guides Yoko and Ursula were knowledgeable and friendly. I’d happily use them again and would give them the highest recommendation possible

This was the first time I booked with KimKim-so there was a learning curve. But once I figured it out-it was great. All of the drivers were fantastic! The guides were amazing-special shout out to Catherine in Inverness, who had a boundless knowledge of the area, as well as stories of growing up there. She was a true gem. Also, Brian who took us to Skye was just wonderful. The extra stop at the Quarngs will never be forgotten. The most beautiful scenery imagined. Katrina, the organizer from KimKim was also amazing. She was so responsive, I couldn’t believe it. I think, the one thing that might have been slightly better were some of the hotels. Since we didn’t have a car and there is not a lot of public transport in some for the places, I would have asked for places closer to town, and also maybe a little nicer. Although all off the hotels were fine and clean, Greenaces in Portree, had very poor communication and no breakfast, (unless you walked a mile) even though it is billed as a B&B. On the other hand The Corrie’s in Lake Lomond was absolutely fantastic. It also had the best porridge of the whole trip. Brodie, the proprietor there, was the nicest man, he even drove us into town in the rain so we didn’t have to wait for the bus. I think the thing I would do next time is be more specific about want I wanted the trip to be, and do more research on the hotels. I did also check into some other private tours and this one was much more reasonable. Over all, it was a great experience and I will definitely book again.

Hotel Reviews

Rocpool Reserve Hotel

Inverness

Just a beautiful comfortable luxury hotel. This was so welcome after the last experience. Beautiful big comfortable soundproof rooms. Breakfast was great, staff very accessible. Would stay there again and again .

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Greenacres Greenacres

Portree

The B&B is in a beautiful setting with wonderful views. If not for that, I would 1 star it. When you walk in, the foyer smells of damp and mold and there is no information on what to do. When we booked, we received a confirmation email that told us very little. When we arrived we had no idea what to do as there was no one on site. The first number we called went to automatron hell and we got no where. We finally called the emergency number (and got scolded) but he begrudgingly gave us our room number and the lock box code for our key. You would have thought that he might have given us some more info as we told him our email said basically nothing. The next crisis was arranging breakfast-again calling numbers that sent us into VM cyclones. Once we did reach someone, the only times left for the breakfast were after 9am. Since we are early risers so we walked the mile to town to get coffee and pastries from the bakery(which was amazing) and then the mile back for our actual breakfast, only to find out that, breakfast is not served at Greenacres, but at The Rosedale, a hotel, a mile back into town. The second morning, we could not have breakfast until 9:30 but our ride was scheduled to pick us up at 9. So we walked to the bakery again, but it was Sunday and there were closed, So I went to the Rosedale and explained our situation and asked it we could eat early- it was about 8am. We still had walk the 20 minutes back to the B&B to meet our driver. They did let us eat, but again, they were not very nice about it, as if we had upset their whole day. There were about 4 other patrons in the restaurant at the time, so I’m unsure why we were so hard to accommodate. At any rate, other than the beautiful view of the sea, the place was run down and not pretty. The room was fine, clean, but there was about a 2 foot clearance around each side of the bed. It was just not a great place to stay. I would avoid at all costs. I think, if the people had been nice to us, I don’t think I would have been so negative. But their attitude was not at all service oriented, as if we were asking for so much. A key to our room and breakfast at time we were able to make it should not be seen as demanding. Overall, a big thumbs down to Greenacres! Oh and if you don’t ask for a seaview room, it could be even more horrible, because that was the only thing that made it bearable to stay there. The rooms facing the road looked abysmal.

Authenticity & Character

Rooms were clean, but so tiny. The rest of the hotel common spaces including outside terrace, were rundown and trashy.

Location

Nice views

Staff

What staff? Any accessible staff would be an improvement….0 stars is the real rating

Cleanliness & Comfort

Room was nice-make sure you get one with a view, otherwise, all bets are off.

The Garrison Hotel

Fort William

This hotel was fine. Good location and the accommodations were clean and nice. The breakfasts were also great. But it was just like a strip hotel without any real character. We were in a “suite” that was in a separate building. The room looked out over the parking lot and the back of the other part of the hotel, so you basically had to keep the curtains shut the whole time, or the guests of the hotel were looking directly into your room. You also had to walk outside to get into the main hotel and drag your suitcase up a pretty big set of cement stairs to get to the room. Thank goodness we were on the 2nd floor and not the 3rd. Location was good. Staff were ok, although not anxious to do anything extra. It was a nice functional, clean hotel, but not memorable.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Corries B&B

Luss

Small 4 room B&B. The owner Brodie, was great-very helpful and friendly. The only thing here is thst it is far from all but 1 restaurant and you need transport to go anywhere. We were only them for a day, and he dropped us at a trailhead so we could have a lovely hill walk, but then we walked the 3 miles back to the B&B, which was fine for us, but might not be for others. Luckily, the only close restaurant-Loch Lomand Inn- had great food and wine and we ate there both nights. But overall, it would be best if you had a car in this region. The B&B is so pretty, with nice comfortable rooms and amazing breakfasts. Highly recommend staying here.

Authenticity & Character

Location

Staff

Wish I could give him 10 stars

Cleanliness & Comfort

VOCO Grand Central Glasgow

Glasgow

Pretty hotel, nice breakfast, great location. VERY small room with terrible view.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Glen Affric, Cawdor Castle, Culloden & Clava Cairns

Inverness

The best and most personal tour of the trip. I wish I could give Catherine 10 stars. She was energetic and amazing. Took us to the best places and knew all the local characters. The best

Quality of Experience

Guides, Drivers and Staff

The absolute best!

Transport

Private Inverness Walking Tour

Scotland

Nice little tour of Inverness. Funny guy, not amazing, but good enough.

Quality of Experience

Guides, Drivers and Staff

Driver from Fort William to Skye was amazing-Brian. Took us many more and better places than we’re on the tour. Great knowledge of the area and funny nice guy with great stories.

Transport

Drivers were great and knowledgeable. Also prompt cars were were really nice.

Jacobite Steam Train

Scotland

We found out 30 inures before the scheduled departure thst the train was not running due to repairs on the track. This was planned in advance. I guess the Jacobite people didn’t tell out tour company who kept trying to get us tickets. This was a little bit of a big deal, because if we had know in advance, we prob could have skipped Fort William, or at least,planned other things in advance, like a distillery tour. We were lucky and had great weather and went on a nice hike, but if given the choice in advance would have probably chosen to spend more time in Skye.

Quality of Experience

Guides, Drivers and Staff

The only bad this here, is thst our driver who took us from Glasgow to Loch Lomand was supposed to,give us a 2 hour tour of Tossahchs National Park which did not happen. He just drove,us to our B&B and left. We should have had a guide on our day in Loch Lomand. We were lucky the B&B guy took us to a trial head, but we still had to walk 3 mile back.

Transport

Just clear expectations about if you have a driver or a guide.and what to,expect.

Seal Spotting Loch Linnhe Cruise

Scotland

It was a nice boat and the guide was funny and informative. It was good to get in to the harbor to be able to really see Ben Nevis, but it was a little bit of a time filler. The eventual destination of “seal Island” was a tiny rock with about w0 seals laying on it. A little underwhelming. If you had kids it would be fun I guess.

Quality of Experience

Guides, Drivers and Staff

Transport

We walked

Private Glasgow Essentials Tour

Scotland

Great walk and I formative guide.

Quality of Experience

Guides, Drivers and Staff

Very nice and knowledgeable.

Transport

We walked which was great. No transport involved.

I’ve updated Hien as we traveled in Vietnam. She is the best support person ever!

Hotel Reviews

Hermes Cruises

It’s old and the shower stall was moldy. Water doesn’t drain well and you shower standing in dirty water. Not pleasant.

Authenticity & Character

Location

What more to say about Halong Bay. It is an amazing place!

Staff

Ben was the best. As was Husna. There were a couple of indifferent staff. Food ran out at the buffet and I left the cruise hungry!

Cleanliness & Comfort

San Boutique Hotel

Authenticity & Character

Location

Staff

Minh went above and beyond his duties. We are very thankful for all his help with the luggage and my brother-in-law’s wheelchair needs

Cleanliness & Comfort

Change the corners of the bed frames so it is not so hazardous. Could get badly hurt hitting against it

Cozy An Boutique Hotel Hoian

Hoi An

I loved that the bathroom had a special surface so it felt safe and not slippery.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Acnos Hotel

Authenticity & Character

Location

Staff

Cleanliness & Comfort

My husband got his shin and toe badly hurt by the sharp corners of the bed frame . Thankfully I had a first aid kit to stop the bleeding. I hurt myself too, but thankfully did not bleed. Just got bruised

Activity Reviews

Hanoi Street food walking tour (S)

Hanoi

Mai was cool and calm especially with pushing the wheelchair amidst the traffic in Hanoi. But it was hot and crowded and we were tired. So we stopped after 2.5 hours

Quality of Experience

Food

We had too much at the first stop and couldn’t eat much more after that. Mai was very kind to buy us guava as I love that fruit.

Guides, Drivers and Staff

Transport

Sung Sot Cave - Disembark to Tuan Chau (Hermes Cruise)

Ha Long Bay

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Explore More Ha Long Bay & Lan Ha Bay ( Hermes cruise )

Ha Long Bay

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Ha Long Bay - Titop Islands (Hermes Cruise)

Ha Long Bay

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hanoi Half Day City Tour & Train Street

Hanoi

Mai was very considerate of our age as she took us around Hanoi. She was also very kind to treat us to coconut drinks while waiting for the train.

Quality of Experience

Guides, Drivers and Staff

Transport

Visit Danang City Sites & Ba Na Hills

Vietnam

Tranh showed his strength and ingenuity in maneuvering the wheelchair around Bana Hills especially with the escalators. It was fun to travel with him.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hoi An City Tour – Boat Ride – Release Flower Lantern

Vietnam

Tranh was very good and took very good care of us, especially my brother-in-law. It was doubtful if he could make it on to the boat for the flower lantern. But, he made it with help from all who were there

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Exploring Ho Chi Minh city Half Day Tour

Ho Chi Minh City

Anh was very helpful and attentive. He took us to a place for lunch which was memorable. Unfortunately, I forgot the name of it. It has a water wheel outside.

Quality of Experience

Guides, Drivers and Staff

Transport

I had an incredible trip to Italy! I think Giulia did an amazing job helping my family and I with the planning process, catering to our needs and helping answer the questions we had when we asked them. However, I feel given the amount of things we had planned in a short period of time, the information was not communicated as thoroughly as I would have hoped when it came to certain activities we had opted for. Overall, the trip was an memorable one and I am really that KimKim worked with us to make it amazing!

João was wonderful to work with, he was extremely knowledgeable and helped steer us in the right direction in terms of tours and main attractions. He was also very responsive and helpful whenever I had any questions or comments both prior to the trip and during the trip, which was much appreciated! He provided a clear and transparent Road Book that listed all the activities with guide names and contact information, which made it very easy to find the right people (in a foreign country) and helped us plan out our day. Lastly, he personally drove from Lisbon to Lagos to pick us up, which we greatly appreciated and helped us maximize our time in Lagos stress-free. It was a pleasure working with him and I would reach out to him again the next I'm in Portugal.

We worked with very knowledgeable guides in each city, which helped us feel more connected to the people and culture of Portugal. Francisco in Lisbon was a great guide who was very knowledgeable about the history of the city and provided useful tips to help us avoid major tourist lines and optimize our time. He also recommended a wonderful restaurant that turned out to be our favorite meal of the trip. He accompanied us to Sintra and was a huge asset in helping us navigate crowded sites and optimize our day. He provided a ton of interesting background information on Pena Palance and Quinta de Regalaeria, which helped us appreciate the experience much more. He also insisted we try the local pastries in Sintra (which was a highlight of the day) and advised us to tour the National Palace of Sintra, which is a must-see and not too crowded.

In Porto, we worked with Manuel, who was very passionate about Porto and very eager to show us his home city. He gave us great advice on what to see or do in our down time and is very knowledgeable of the history of Porto. We felt very comfortable with and thought he was very patient with us as we took our multiple photos! He even gave me a small token to remember my trip, which I greatly appreciated the thought and gesture. In Porto, we did a Duorro Valley wine tour and had the best driver/guide Andres. He had such great energy, and was funny, lively, and passionate about the port wine industry! He gave us great tips of what to see and overall made our Duorro Valley experience more enjoyable!

Overall, we had a great time booking with Kim Kim, which allowed us to work with local experts on planning a customized action-packed itinerary. Kim Kim also took care of most of our transportation needs to and from the airport, train station, and hotels, which made our vacation much more enjoyable and comfortable. Lastly, all the guides were very knowledgeable, professional, and passionate about their job, which added to our overall experience! We would definitely work with Kim Kim again.

We were so pleased with our entire tour with Kimkim. Every transfer, every driver was friendly and always on time!!! We never worried about our pick up or our meeting places. Thank you Kimkim for the detailed itinerary! We started in Athens with 2 neighborhood walks. Our guide, from “ Greek Travel Tellers” , CATHERINA, was wonderful and passionate about showing us the neighborhoods!! SANDRA, of Greek Travel Tellers, was also passionate & very knowledgeable about the sunset tour of the Acropolis ! In Mykonos, our neighborhood guide, PACO, was very informative friendly, and yes , passionate about showing us the neighborhoods! In Santorini, Santorini Road Trips: our guide/ driver was KOSTAS!! He too was passionate, informative & friendly. At the end of our tour, we felt like family! Our last tour with LENA, of course Santorini Food Tour, was so informative & yummy! We learned and ate so much😄😄😄LENA, too, was very passionate about the local restaurants and tavernas!

Hotel Reviews

Kasimatis by La Perla

Santorini

we felt like we had our own bungalow. The staff was very nice. The rooms are very clean. It was great to have a great view and a personal hot tub as well as a shared pool.

Authenticity & Character

I loved the white washed buildings and the infinity pool and the quiet surroundings

Location

Great view overlooking Santorini however it was necessary to take a taxi or a bus to the different part of the island

Staff

The south was friendly

Cleanliness & Comfort

The entire facility was clean organized and was constantly being kept up

Vencia Boutique Hotel

Mykonos

Beautiful view, clean rooms, Well, cap facility, friendly staff.

Authenticity & Character

The location

Location

The location could be improved. If I had a choice. Next time I would request a hotel on the beach there was a lot of walking upstairs and downstairs to the center of town.

Staff

The staff was very friendly and accommodating

Cleanliness & Comfort

Very clean facility and very organized

The Zillers Boutique Hotel

Athens

Loved the location and roof top restaurant! Stafff very friendly and accommodating!

Authenticity & Character

Uniqueness

Location

It’s centralized

Staff

Friendly

Cleanliness & Comfort

Friendly staff.. boutique hotel!

Activity Reviews

Chora Food & Culture Walk

Mykonos

Loved walking through Chora. Our guide, Lena was passionate, informative and had a great sense of humor!!

Quality of Experience

Learned so much about olive oil and feta cheese!

Guides, Drivers and Staff

Lena… amazing!

Transport

We walked!

Fira Food & Views Walking Tour

Santorini

We tasted many items of food we learned about real olive oil, real feta cheese, basically authentic items that came from Santorini

Quality of Experience

Authenticity of the food items we tasted

Guides, Drivers and Staff

Lena was a wonderful enthusiastic, funny, informative & passionate guide

Private Island Villages & Akrotiri Day Trip

Santorini

We loved our guide, Kostas. The archaeological dig was amazing. We also saw the red beach and the black beach and the monastery Kostas was with us and added so much information. Also we were able to taste caper leaves, seaweed leaves and capers.

Quality of Experience

Guides, Drivers and Staff

Transport

Clean, smooth riding van!

Self-Guided Beach Time

Mykonos

We loved our beach day. I would recommend having this day planned in the itinerary.

Quality of Experience

Time to rest and enjoy the scenery and cool off in the water

Self-Guided Local Markets Visit

Mykonos

We didn’t realize that we were so high up and that it would take some energy and time to walk down to the town center

Quality of Experience

We liked the adventure

Acropolis Beat-the-Crowds Discovery Walk

Athens

Perfect time to see the acropolis at sunset. Sandra, our guide was very knowledgeable and passionate about what she was showing us.

Quality of Experience

Sandra was very knowledgeable and it helped that she was a native of Greece

Guides, Drivers and Staff

Authentic Athens Awaits: The Petralona Experience

Athens

It was great… but similar to our first neighborhood walks.

Quality of Experience

The homes.

Guides, Drivers and Staff

Katharina was very approachable

Transport

The transportation was always on time

Private Evening Neighborhood Walk

Athens

Loved the walk & information! So enjoyed Catherina!

Quality of Experience

The guide and the up front experience of local taverna’s & neighborhoods.

Guides, Drivers and Staff

On schedule, all of the time.. All drivers were personable!

Transport

Exactly… seamless!