Kimkim Trip Reviews

4.8
Based on 19,788 ratings
Read 19,788 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Australia - Worth the Journey
Australia | Feb 28 - Mar 10, 2026

D
Doreen A.
Los Angeles, CA | Reviewed on Mar 17, 2026

Ruth did a great job planning our trip, meeting all our expectations of excursions, hotels, tours etc. Byron Bay was an eco friendly special place to enjoy the beach, surfers, and the downtown area and the penguin excursion was definitely a favorite. Great job Ruth, thank you again!!!

Local specialist: Ruth Grau
Ruth
Ruth Grau
Local specialist in Adelaide, Australia, & Palm Springs, USA | Replied on Mar 17, 2026

My pleasure Doreen! I really enjoyed workingw ith you to put your trip together!

Ruth

Great follow-up to questions
Costa Rica | Mar 5 - Mar 14, 2026

B
Bonnie Y.
San Jose, CA | Reviewed on Mar 16, 2026
I appreciated that the questions I posted were answered by Olman in a detailed and clear manner. Read more

I appreciated that the questions I posted were answered by Olman in a detailed and clear manner.

Hotel Reviews
Gran Hotel Costa Rica, Curio Collection by Hilton
San José

Well, it's a Hilton. So nice to see carpeting!!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel La Mariposa
Manuel Antonio

The views of this hotel are amazing! The hotel, I would rate as 3 stars. The showers are nice, the corner room again with an amazing view. The previous two hotels had friendly, accomodating staff, so we expected the same. Unfortunately, we found the staff to be indifferent, though we were friendly towards them. We thought they did the minimal, answered questions quickly without much feeling, and didn't seem to want to be there. I think this is more of a reflection on management. The dinner took two hours, as the server seemed preoccupied. The swimming pool was nice.

Authenticity & Character
Renovate the rooms.
Location
The view was amazing as previously stated.
Staff
See comments above. Wondering if there is a morale issue.
Cleanliness & Comfort
Renovate the rooms.
Hotel Belmar
Monteverde

This was rated as a 4 star hotel, though the simple accommodations (no TV, room needing more modern renovations) would rate is more like a 3.5 star hotel. The complimentary breakfast was great, the dinner was fair. The staff was accommodating and mostly friendly. The grounds were very pretty, though the green lake did not look swimmable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tabacón Thermal Resort & Spa
Fortuna

The hot springs in the back of the hotel were amazing. Lots of fun and the resort makes it very convenient to hop in a resort shuttle to travel to the springs, which is a very short ride away. The room is nice, though hotel renovations are needed. The restaurants for dinner at Ave and Tucanes were great. The complimentary breakfast was fair, wishing there was more variety.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Manuel Antonio National Park Guided Hike
Manuel Antonio National Park Guided Hike
Costa Rica

Finally! I got to see the white-faced monkeys. I also saw bats, a snake, iguanas, and birds. This was more exciting as I finally can see a lot more animals without squinting all the time. This tour is why I came to Costa Rica, and it did not disappoint.

Quality of Experience
Guides, Drivers and Staff
Transport
Selvatura Park Self-Guided Hanging Bridges & Zip Lining
Selvatura Park Self-Guided Hanging Bridges & Zip Lining
Monteverde

My husband's high point was the ziplining. This is the second time I ziplined, and I felt much safer because we are harnassed to the cables after landing. The tour guide gave me the harness used by workers when I shared my health history, which made me feel more secure. I think the photos were on the expensive side though.

Quality of Experience
Guides, Drivers and Staff
Transport
Night Excursion at the Wildlife Refuge in Monteverde
Night Excursion at the Wildlife Refuge in Monteverde
Monteverde

This was fun even if it was raining. The tour guide was very informative, the group only consisted of six people, and the animals were motionless mainly, which made them easier to spot and photograph.

Quality of Experience
Guides, Drivers and Staff
Transport
Caño Negro Wildlife Refuge Boat Safari
Caño Negro Wildlife Refuge Boat Safari
Arenal/La Fortuna

I think we wanted more activity other than sitting on a boat and squinting up at trees. There weren't enough animals to make it exciting enough for us, and perhaps we aren't great bird watchers. The monkeys were fun! But soooooo far away!

Quality of Experience
Food
Loved loved loved the chocolate.
Guides, Drivers and Staff
The tour guide was very detailed oriented and provided good information about the animals.
Transport
El Silencio Volcano Hike & Visit to La Fortuna Waterfall
El Silencio Volcano Hike & Visit to La Fortuna Waterfall
Arenal/La Fortuna

A nice, professional and friendly tour guide gave us the volcano's history. I appreciated her enthusiasm.

Quality of Experience
Food
Casado was yummy. This was the best casado of the whole trip.
Guides, Drivers and Staff
Transport
Local specialist: Olman Romero
Olman
Olman Romero
Local specialist in San Jose, Costa Rica | Replied on Mar 24, 2026

Hello Bonnie,

Thank you so much for your detailed feedback; it truly means a lot!

I am really glad you felt well supported throughout the planning process and enjoyed highlights like Tabacón, the Monteverde experiences, and Manuel Antonio. I also appreciate your honest comments on the hotels and tours; this helps us continue improving and refining each itinerary.

It was a pleasure assisting you, and I hope to help you plan another Costa Rica adventure in the future!

Pura Vida,
Olman

Wonderful trip to Northern Vietnam!
Vietnam | Mar 2 - Mar 9, 2026

Bob
Bob P.
Seattle, WA | Reviewed on Mar 16, 2026
Donna and I had a wonderful trip to Vietnam with special thanks to Alex (for support on building a great itinerary, and also supporting us when we had eVisa support issues), and Bo for his solid driving skills getting us to and from our destinations, and Mr Binh for his outstanding guide assistance and local knowledge of Northern Vietnam! Read more

Donna and I had a wonderful trip to Vietnam with special thanks to Alex (for support on building a great itinerary, and also supporting us when we had eVisa support issues), and Bo for his solid driving skills getting us to and from our destinations, and Mr Binh for his outstanding guide assistance and local knowledge of Northern Vietnam!

Hotel Reviews
GRAND HOTEL du LAC Hanoi

Nice hotel, a bit small but clean and lovely location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Paradise Elegance Cruise

Very nice boat and accomodations

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Jiva Hoa Lu Retreat

Perhaps the best resort of the trip. would have been great to spend and extra day!

Authenticity & Character
Location
Crazy beautiful
Staff
Cleanliness & Comfort
Hôtel de la Coupole - MGallery

Beautiful hotel and great staff

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Meliá Hanoi
Hanoi

Excellent location and Accommodations

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hanoi By Night Food Tour - Vespa Tour
Hanoi By Night Food Tour - Vespa Tour
Hanoi

We did not take this tour during our visit. We chose to relax before heading back to states

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Halong Bay  - Hanoi
Halong Bay - Hanoi
Vietnam
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Ninh Binh - Halong Bay Cruise - Overnight on boat
Ninh Binh - Halong Bay Cruise - Overnight on boat
Ha Long Bay
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi - Ninh Binh - Hoa Lu, Ancient Capital - Mua Cave - Tam Coc Boat Trip
Hanoi - Ninh Binh - Hoa Lu, Ancient Capital - Mua Cave - Tam Coc Boat Trip
Ninh Binh
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sapa, Visit Cat Cat village - Transfer Back to Hanoi
Sapa, Visit Cat Cat village - Transfer Back to Hanoi
Vietnam
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sapa -  Mường Hoa Mountain Train - Fansipan Peak - Conquer the Roof of Indochina - Free afternoon
Sapa - Mường Hoa Mountain Train - Fansipan Peak - Conquer the Roof of Indochina - Free afternoon
Vietnam
Quality of Experience
Food
Guides, Drivers and Staff
Transport
 Sapa - Hike to Explore Local Villages: Y Linh Ho, Lao Chai & Ta Van
Sapa - Hike to Explore Local Villages: Y Linh Ho, Lao Chai & Ta Van
Sapa
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi - Sapa  – Tram Ton Pass – Love Waterfall -  Sapa
Hanoi - Sapa – Tram Ton Pass – Love Waterfall - Sapa
Sapa
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Alex Dang

Randall was superb with planning from beginni...
Costa Rica | Feb 28 - Mar 14, 2026

N
Nikki W.
Denver, CO | Reviewed on Mar 16, 2026

Randall was superb with planning from beginning to end, answering every question all along the way!

Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Mar 17, 2026

Dear Nikki,

Thank you so much for your kind words! I’m thrilled to hear that you enjoyed the planning process and that I could assist you every step of the way. Your satisfaction is my top priority, and it was a pleasure helping you create a memorable trip. If you ever plan another adventure, I’d be delighted to assist again!

Safe travels and warm regards,
Randall

Couldn't have asked for a better family trip ...
Costa Rica | Mar 5 - Mar 14, 2026

Nicole
Nicole M.
Atlanta, GA | Reviewed on Mar 16, 2026
Couldn't have asked for a better family trip to Costa Rica, and so grateful for all the help, responsiveness, and attention from Serendipity Adventures. Elena really helped narrow down our itinerary providing multiple updates based on our specific needs accounting for two couples, three seniors (66, 69, 77) and one person with mobility issues. Our accommodations were perfect, and exceptionally nice facilities. The activities were the perfect balance of seeing a lot and not overdoing it... Read more

Couldn't have asked for a better family trip to Costa Rica, and so grateful for all the help, responsiveness, and attention from Serendipity Adventures. Elena really helped narrow down our itinerary providing multiple updates based on our specific needs accounting for two couples, three seniors (66, 69, 77) and one person with mobility issues.

Our accommodations were perfect, and exceptionally nice facilities. The activities were the perfect balance of seeing a lot and not overdoing it for the older couple.

Our favorite guide was Roy who was with us for the arenal volcano hike and Arenal Hanging Bridges tour over two days. Such a resource of knowledge, passion, attention, and friendliness! All guides were excellent and the parks were all great to visit exceeding expectations.

Adrián was also very helpful during the trip getting back to me very quickly and willing to check on last minute adjustments and requests.

Hoping to be able to enjoy Corcovado next time around and will certainly work with Serendipity Adventures again and recommend them to anyone traveling to gorgeous Costa Rica. Pura Vida!

Hotel Review
Hampton by Hilton San José Airport
Alajuela

Very convenient for arrival and departure nights so close to airport. Kind and courteous staff.

Authenticity & Character
Location
Close to airport
Staff
Cleanliness & Comfort
Local specialist: Elena Mora
Elena
Elena Mora
Local specialist in Cartago, Turrialba | Replied on Mar 16, 2026
Hola Nicole, Thank you sincerely for taking the time to share such a thoughtful and detailed review of your experience in Costa Rica ⭐⭐⭐⭐⭐ . Your kind words truly mean a great deal to all of us at Serendipity Adventures. It was a genuine pleasure assisting you in planning this special family trip. Knowing that the itinerary worked well for your group, especially considering the different preferences and mobility needs, is incredibly rewarding. Our goal is always to create experiences that... Read more

Hola Nicole,

Thank you sincerely for taking the time to share such a thoughtful and detailed review of your experience in Costa Rica ⭐⭐⭐⭐⭐ . Your kind words truly mean a great deal to all of us at Serendipity Adventures.

It was a genuine pleasure assisting you in planning this special family trip. Knowing that the itinerary worked well for your group, especially considering the different preferences and mobility needs, is incredibly rewarding. Our goal is always to create experiences that allow every traveler to enjoy Costa Rica comfortably while discovering the beauty, wildlife, and culture that make our country so special.

I am also delighted to hear that you had such a wonderful experience with Roy during your time in Arenal. He is truly passionate about sharing his knowledge of Costa Rica’s nature and ecosystems, and I will be sure to pass along your kind compliments to him. Adrián will also be very pleased to know that his assistance during your trip helped make your journey even smoother.

Thank you again for trusting Serendipity Adventures with your Costa Rica vacation. It was an honor to be part of your travel experience, and we are deeply grateful for your recommendation.

We would be absolutely delighted to assist you again in the future, perhaps next time exploring the incredible biodiversity of Corcovado, one of the most extraordinary places in Costa Rica.

Until then, we wish you many wonderful travel memories and hope to welcome you back to our beautiful country someday.
Thank you very much for this opportunity, Pura vida!

Elena Mora
Serendipity Adventures Costa Rica

Everything went great. Sofitel hotel was ver...
Fiji | Mar 9 - Mar 13, 2026

Lori
Lori V.
Los Angeles, CA | Reviewed on Mar 16, 2026
Everything went great. Sofitel hotel was very nice. Read more

Everything went great. Sofitel hotel was very nice.

Hotel Review
Sofitel Fiji Resort And Spa -
Nadi
Local specialist: Michelle Srzich
Michelle
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Mar 25, 2026

Hi Lori and thanks for your review. I am thrilled to hear that you and your friends had a great time in Fiji and on the day trips that we arranged.
The Sofitel really is a special place , and those beach sunsets are just dreamy.
All the best for your future travels with Kimkim.

A great experience with my guide Efe and driv...
Turkey | Mar 11 - Mar 15, 2026

Carmen
Carmen M.
Miami, FL | Reviewed on Mar 16, 2026
A great experience with my guide Efe and driver Musa.
I liked how flexible they were—we sometimes switched the order of our stops so we could avoid rain/tour buses, etc and also added stops when time became available. All being previously discussed, of course.
Thank you to both Efe and Musa!
Read more

A great experience with my guide Efe and driver Musa.
I liked how flexible they were—we sometimes switched the order of our stops so we could avoid rain/tour buses, etc and also added stops when time became available. All being previously discussed, of course.
Thank you to both Efe and Musa!

Hotel Review
Kelebek Special Cave Hotel
Nevsehir

The perfect location to see the hot air balloons early in the morning. I ran out in a coat and my pajamas so I could take pictures!

Authenticity & Character
Location
Perfect location to see hot air balloons
Staff
Everyone was friendly and cordial
Cleanliness & Comfort
Activity Reviews
Whirling Dervish Ceremony at Saruhan Caravansarai
Whirling Dervish Ceremony at Saruhan Caravansarai
Turkey
Visit Beautiful Red Valley + Çavuşin
Visit Beautiful Red Valley + Çavuşin
Cappadocia
Ceramic Tradition in Avanos + Light Hiking in the Love Valley
Ceramic Tradition in Avanos + Light Hiking in the Love Valley
Cappadocia
Discovering the Ihlara Valley and Light Hiking Along the Melendiz River
Discovering the Ihlara Valley and Light Hiking Along the Melendiz River
Cappadocia
Kaymaklı Underground City
Kaymaklı Underground City
Cappadocia
Sightseeing Around Uçhisar and Discovering the Cappadocian Valleys
Sightseeing Around Uçhisar and Discovering the Cappadocian Valleys
Cappadocia
Visiting Göreme Open Air Museum (UNESCO World Heritage)
Visiting Göreme Open Air Museum (UNESCO World Heritage)
Cappadocia
Local specialist: Berat Ornek
Berat
Berat Ornek
Local specialist in Turkey | Replied on Mar 16, 2026

Dear Carmen,
Many thanks for your review, we appreciate it! So glad to hear you had a great time in Turkey with us. We look forward to hosting you in the future for a second round!
Best,
Berat

Great guide. Wonderful trip. Thank you!
Galapagos Islands | Mar 6 - Mar 14, 2026

R
Ross W.
Atlanta, GA | Reviewed on Mar 16, 2026
Our guide Karla was wonderful. I really appreciated how when we asked questions ahead of time she was very responsive and when I sent some flight information she noticed that I had sent the wrong date which helped me fix my reservations which somehow had gotten off. She set up a wonderful experience and given the global news that happened right before our trip (war in middle east, US joint military in Ecuador), it was wonderful she had a set up with someone to meet us at the airport... Read more

Our guide Karla was wonderful. I really appreciated how when we asked questions ahead of time she was very responsive and when I sent some flight information she noticed that I had sent the wrong date which helped me fix my reservations which somehow had gotten off. She set up a wonderful experience and given the global news that happened right before our trip (war in middle east, US joint military in Ecuador), it was wonderful she had a set up with someone to meet us at the airport everywhere and make sure everything went smoothly and that. My only complaint would be that we never new the name of the tour operators that we were going on which would have helped us plan for what to pack and what we should be taking with us on a trip. For instance, one day we had a tour that listed a hike, a museum, and something else and said there might be time we would do an additional activity. We weren't sure exactly what to pack or wear for the day so having links to what the activities were would have made things a little easier. I don't know if that is a policy so that we can't see what the prices are or not but I would have preferred to have those details. Otherwise, it was wonderful.

Hotel Reviews
Wyndham Quito Airport
Quito

Near the airport with an easy shuttle. Gym, sauna, pool were great. Dinner was nice. Nothing to complain about for an airport hotel at all.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Opuntia Galapagos Hotel
Puerto Baquerizo Moreno

The original part of the hotel didn't look wonderful and the pools look a little dated but they worked great and the new part where all 3 of our rooms were was beautiful and comfortable. Breakfast overlooking the water was wonderful as well. Staff was extremely friendly.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Fiesta
Puerto Ayora

Good value. There are quite a few bugs in the evening and the rooms are fairly small but breakfast was nice, staff was nice, and pool was nice (though pool furniture a little worn). Also, kind of on the edge of town so a longer walk to some things.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Go Quito Hotel
Quito

This hotel is beautiful, the breakfast is amazing, the area is beautiful. Could not recommend more!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Welcome to San Cristóbal Island! Visit the Interpretation Center, Tijeretas Hill, or La Lobería
Welcome to San Cristóbal Island! Visit the Interpretation Center, Tijeretas Hill, or La Lobería
Galapagos Islands

This was good but we didn't spend anywhere near 6 hours on activities. We did the interpretation center but it wasn't a long thing to do. The hike was great but not all that long. I don't know what La Loberia was. I think there was some talk of snorkeling but were told the visibility was poor. I think we spent a total of 3 hours on activities so while we enjoyed what we did, it was not as good as most of the rest of our activities.

Quality of Experience
Guides, Drivers and Staff
Transport
Wildlife Encountering at Lobos Island
Wildlife Encountering at Lobos Island
Galapagos Islands

This was our favorite activity. It was amazing to have an island and snorkel and beach all to ourselves in our 7 person group. The guides and boat team were wonderful. The animals, views, activities were perfect.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Puerto Ayora

This was beautiful. The only downside is the over 2 hours on the boat to get there and then another over 2 hours to get back. This is on top of 40 minute bus ride to get to the boat and another 40 min bus ride on teh way back so tons of time spent traveling for really 2 hours of beautiful things.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Kayaking Adventure in Tortuga Bay & Afternoon Bay Tour of Santa Cruz Island
Kayaking Adventure in Tortuga Bay & Afternoon Bay Tour of Santa Cruz Island
Puerto Ayora

Wonderful to see sharks, sea turtles swimming underneath your kayak, tons of lizards, beautiful beach.

Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Santa Cruz Island:  Highlands (Plant a Tree)  & Charles Darwin Research Station
Welcome to Santa Cruz Island: Highlands (Plant a Tree) & Charles Darwin Research Station
Puerto Ayora

The plant a tree part was hokey and not really special. Everything else was great.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Colonial Quito City Tour  & the Middle of the World
Colonial Quito City Tour & the Middle of the World
Quito

This was fun though somewhat touristy. Still worthwhile to see the main points.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Welcome to Ecuador: Let Your Adventure Begin! (Transportation Service)
Welcome to Ecuador: Let Your Adventure Begin! (Transportation Service)
Ecuador

Appreciated meeting us at airport to make sure we got settled in.

Guides, Drivers and Staff
Transport
Local specialist: Karla Guerrero
Karla
Karla Guerrero
Local specialist in Ecuador | Replied on Mar 17, 2026
Thank you so much for your kind words; it truly means a lot to me. I’m really glad I could help catch the flight detail in time and that everything worked out smoothly for your trip. It was a pleasure assisting you, especially with all the uncertainty in the world at the time, so I’m happy to hear that the airport coordination and overall planning helped you feel at ease. I also really appreciate your feedback about the tour operator details. That’s a very fair point, and I completely... Read more

Thank you so much for your kind words; it truly means a lot to me. I’m really glad I could help catch the flight detail in time and that everything worked out smoothly for your trip. It was a pleasure assisting you, especially with all the uncertainty in the world at the time, so I’m happy to hear that the airport coordination and overall planning helped you feel at ease.

I also really appreciate your feedback about the tour operator details. That’s a very fair point, and I completely understand how having more specific information or links ahead of time would make it easier to prepare for each day. I’ll definitely take this into account and work on providing clearer descriptions and guidance in the future so you can feel more confident about what to expect and what to pack.

Thank you again for trusting me with your trip. It was truly a pleasure working with you, and I hope to help you plan another adventure someday!

Jorge and Alejandro made our trip unforgettab...
Mexico | Mar 3 - Mar 9, 2026

M
Maria Fernanda V.
Ashburn, VA | Reviewed on Mar 15, 2026
Jorge and Alejandro made our trip unforgettable. Ana Sofia and Luz Maria were very helpful and attentive. Great experience! Read more

Jorge and Alejandro made our trip unforgettable. Ana Sofia and Luz Maria were very helpful and attentive. Great experience!

Hotel Review
Majagua
Oaxaca

Very cute. Friendly staff. Good location.

Authenticity & Character
No
Location
Staff
Cleanliness & Comfort
Could hear the other guests
Local specialist: Ana Sofía Lanz

What a memorable experience!!!
Indonesia | Mar 10 - Mar 14, 2026

Tim
Tim B.
Atlanta, GA | Reviewed on Mar 15, 2026
Our driver, Odik, was just a delight. He was always early, which meant we were never running behind schedule. He answered our questions, and provided commentary from time to time, especially when the Guide wasn't with us. He was very alert to my desire to take a photo from inside the car and would stop or slow down as traffic permitted. And speaking of traffic, it's a little crazy navigating the roads. There were a few times when I closed my eyes because I thought something bad was about to... Read more

Our driver, Odik, was just a delight. He was always early, which meant we were never running behind schedule. He answered our questions, and provided commentary from time to time, especially when the Guide wasn't with us. He was very alert to my desire to take a photo from inside the car and would stop or slow down as traffic permitted. And speaking of traffic, it's a little crazy navigating the roads. There were a few times when I closed my eyes because I thought something bad was about to happen, but it never did.

Our guide, Badi, was likewise very engaging and informative. He provided lots of great historical and background information on the places we visited. He dealt with our on-the-fly requests to find an ATM we could use, and to buy some liquor to take home with us.

All of our outings were much better than the descriptions. We were particularly happy with the cooking classes at Rumah Desa and Paon Bali were excellent! Well-organized, efficiently delivered, and informative. The Monkey Forest was a delight as well, getting to be up close and personal with the animals.

One tiny downside...it would have been helpful to have a level-of-effort rating on some of the walks. I was able to do pretty much everything, but my traveling companion had to forgo some of the walks, or sections of walks, because they were just a little too strenuous.

In the end, though, I will be happy to recommend Kimkim and our consultant, Marc Urban to anyone who asks!

Hotel Review
Tejaprana Resort & Spa
Bali

We felt like we sat down in the lap of luxury when we arrived at Tejaprana. Once you turn off the very busy street, you descend (literally) into an island paradise of quiet and green and luxury. Frankly, we were happy to spend all of our free time at the resort, partly because we'd been traveling for a long time, and partly because it's just so damn nice. Similarly, Aruna Restaurant is excellent! We ate our way through most of the Balinese offerings they had on the menu, sometimes more than once. Staff is very friendly and welcoming, from the top management to the people cleaning the resort.

Authenticity & Character
I can't speak to the authenticity of the establishment, since I've had little exposure to the culture. But the character was very much in line with what I expected.
Location
It was relatively central to all that we wanted to see. It took us a while to understand that you can't move very fast in Bali, particularly in congested areas. But all was great.
Staff
From top to bottom the staff was excellent! Pandi, the restaurant manager, was particularly helpful and welcoming.
Cleanliness & Comfort
When your hotel is in the middle of nature, as is Tejaprana, you can't expect it to look 100% pristine at all times. So there were times that there were leaves and other natural debris scattered about. But it wasn't in the least offensive. Cleanliness was top-notch.
Activity Reviews
Visit a local market & enjoy a cooking class
Visit a local market & enjoy a cooking class
Indonesia

The market walk was interesting, because it gave us such a good glimpse into daily life. The cooking class was exceptional, start to finish!.

Quality of Experience
well-run and delightful from start to finish!
Food
OMIGOD! SO GOOD!
Guides, Drivers and Staff
Staff was really great! It seemed like they very much enjoy what they do!
Transport
Cultural Immersion and traditions at Rumah Desa
Cultural Immersion and traditions at Rumah Desa
Indonesia

It was absolutely fascinating to step into the world of a Balinese family, if only for part of a day. Our guide (I wish I could remember his name, but he was 6'5" tall, so very distinctive among Balinese men) did a great job introducing us to religious traditions and other aspects of daily life. I enjoyed learning about their 18-character alphabet, and getting a memento of my name written in Balinese. It was also interesting to see the amount of labor that goes in to producing coconut oil, coconut milk, and grated coconut.

Quality of Experience
Nope. Start to finish, it was excellent.
Food
The meal we helped to prepare was excellent!
Guides, Drivers and Staff
I've talked about our driver elsewhere. The staff was uniformly warm and welcoming.
Transport
Discussed elsewhere.
Local specialist: Marc Urban
Marc
Marc Urban
Local specialist in Bali | Replied on Mar 17, 2026

Thank you very much for your detailed review, Tim!

It was a pleasure preparing this trip with you, and I’m very happy to hear that you enjoyed the experiences, as well as the time spent with Odik and Budi. I will pass along your kind words to them; they will be delighted to hear your feedback.

I hope that next time you will have a bit more time to explore other islands of Indonesia and discover even more of what this amazing country has to offer.

Best regards,
Marc

Amazing Honeymoon in Thailand
Thailand | Dec 26 - Jan 7, 2026

Megan
Megan H.
Los Angeles, CA | Reviewed on Mar 15, 2026
Our honeymoon was absolutely incredible, and we’re so grateful to KimKim for planning such a seamless and memorable trip. From the moment we arrived to the time we returned home, everything went so smoothly. All the logistics, transfers, and activities were perfectly arranged, which allowed us to truly relax and enjoy the experience without worrying about any details. We especially appreciated how well the planning team listened to what we wanted out of the trip. They really understood the... Read more

Our honeymoon was absolutely incredible, and we’re so grateful to KimKim for planning such a seamless and memorable trip. From the moment we arrived to the time we returned home, everything went so smoothly. All the logistics, transfers, and activities were perfectly arranged, which allowed us to truly relax and enjoy the experience without worrying about any details.

We especially appreciated how well the planning team listened to what we wanted out of the trip. They really understood the kind of experiences we were hoping for and built an itinerary that felt perfect for us. It felt very personalized rather than a generic travel plan, and that made the whole trip even more special.

One of the absolute highlights of our trip was Chiang Mai. We completely fell in love with it. The city has such a beautiful balance of culture, nature, and peaceful energy. Exploring the temples, markets, and surrounding countryside was unforgettable, and the atmosphere there felt both vibrant and relaxing at the same time. Our guide in Chang Mai, Bammie, was amazing. It felt like touring with a friend.

Visiting Elephant Nature Park was also a truly life-changing experience. Being able to see these beautiful animals in an ethical sanctuary and learn their stories was incredibly moving. It was one of those moments we’ll never forget, and it was easily one of the most meaningful experiences of the entire trip.

Another thing that made the trip so special was the people. Everyone we met was incredibly friendly, welcoming, and kind. The warmth and hospitality we experienced everywhere we went made the entire journey feel even more meaningful.

Overall, it was the perfect honeymoon—relaxing, exciting, and filled with unforgettable moments. We’re so grateful to KimKim for listening to what we wanted and putting together such an amazing trip for us. It’s a honeymoon we will remember for the rest of our lives.

Hotel Reviews
My Beach Resort

This hotel is in a more secluded and quiet part of Phuket, which is exactly what my husband and I wanted. The hotel was kind enough to upgrade our room and we had a beautiful ocean view balcony room. The hotel was extremely clean, breakfast was great, and is in walking distance to some other restaurants and spas. We really enjoyed staying here.

Authenticity & Character
Location
I
Staff
Cleanliness & Comfort
U Chiang Mai Hotel
Chiang Mai

The location alone is worth the stay. In walking distance to so many restaurants, smoothie bars, souvenir shops, and spas. The hotel has so much character. The room was spacious, clean, and staff were very friendly and accommodating. The only negative was that the AC was putting off a foul odor. We informed staff who tried to fix the issue but I think it wasn’t fixable with us staying in the room. Thankfully, it was cool enough most of the stay that we didn’t need to run the AC.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mode Sathorn Hotel Bangkok
Bangkok

This hotel is very well located. It’s near public transport which made it easy for my husband and I to get around when we arrived the day before the tour started. The staff was extremely kind and accommodating, the included breakfast was delicious, and there is a coffee shop on the lower level. I will say that the pictures are very dated. The hotel is much more worn than the pictures show, the carpet in the room had staining, but it was overall clean enough. The mattress was extremely hard, and my husband had a hard time sleeping. We only stayed in Bangkok for 2 nights and used that as an opportunity to save money on the hotel, so most of the “negatives” were to be expected with a more budget hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Updated pictures, clean carpets, update some of the worn down parts of the hotel
Activity Reviews
Chiang Mai from a Different Perspective by Bike
Chiang Mai from a Different Perspective by Bike
Chiang Mai

This was such a cool and unique way to tour Chang Mai and all of the various. Our guide made sure we were safe the entire time, helmets were included.

Quality of Experience
Guides, Drivers and Staff
Transport
Afternoon Monk Blessing at Doi Suthep
Afternoon Monk Blessing at Doi Suthep
Chiang Mai

This is such a beautiful temple. It was an amazing experience and we got to see some really cool rituals as it was New Year’s Eve. Can’t recommend enough. As usual, our guide made everything even better.

Quality of Experience
Guides, Drivers and Staff
Transport
Doi Inthanon National Park - A Nature Walk and Culture
Doi Inthanon National Park - A Nature Walk and Culture
Chiang Mai

One of our favorite activities. We had our local KimKim guide, as well as a local villager helping us throughout the nature walk. It was so cool to see this side of Thailand, with many amazing waterfalls, and end with a tour of the coffee farm. It wasn’t a difficult hike, and they have walking sticks available for use.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Night Street Food Tour After Dark by Tuk Tuk
Night Street Food Tour After Dark by Tuk Tuk
Bangkok

This was such a cool experience. We were able to see Bangkok at night and enjoy some amazing Michelin star rated food. Our Bangkok guide ensured we were safe, and even gave us hand sanitizer, etc throughout the experience.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Elephant Nature Park Half Day Visit (Joining Excursion)
Elephant Nature Park Half Day Visit (Joining Excursion)
Chiang Mai

One of the best experiences on our whole trip. This was a must do for my husband and I, and we wanted to make sure we chose an ethical sanctuary that did not promote abuse of the animals. I can’t recommend Elephant Nature Park enough. Although there is no touching or bathing of the elephants, we were able to walk with the group all over the grounds and observe the elephants enjoying their daily life from a safe distance. It was so fun to see each elephants distinct personality. The included lunch was amazing as well.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Railway Market & Floating Market
Railway Market & Floating Market
Bangkok

This was a very cool experience at first, but once you get to the floating market part of the tour, it’s extremely busy. We got into a boat traffic jam several times. Overall, it’s basically a tourist trap, but still a cool experience nonetheless. As usual, our guide in Bangkok was amazing and even bought us coconut ice cream to try while we were on the boat.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Elena Nguyen
Elena
Elena Nguyen
Local specialist in Vietnam | Replied on Mar 19, 2026
Dear Megan, Thank you so, so much for taking the time to share such a thoughtful and detailed review. It truly means a lot to us to hear that your honeymoon was everything you had hoped for and more. I’m especially happy to know that the itinerary felt personal and well-paced for you, and that you were able to fully relax and enjoy each moment without worrying about the details. That’s exactly the experience we always hope to create. Your kind words about your time in Chiang Mai and your... Read more

Dear Megan,

Thank you so, so much for taking the time to share such a thoughtful and detailed review. It truly means a lot to us to hear that your honeymoon was everything you had hoped for and more.

I’m especially happy to know that the itinerary felt personal and well-paced for you, and that you were able to fully relax and enjoy each moment without worrying about the details. That’s exactly the experience we always hope to create.

Your kind words about your time in Chiang Mai and your guide Bammie are wonderful to hear. I will be sure to share your feedback with her and the rest of our team, as I know it will mean a great deal to them. It’s also so special to hear how meaningful your visit to Elephant Nature Park was - those experiences tend to stay with you for a long time.

Thank you again for your trust in us to plan such an important trip. It was truly a pleasure to be part of your honeymoon journey.

We would absolutely love to welcome you back to Asia in the future and help you create another unforgettable experience 🥰

Warmest regards,
Elena

Thoughtful itinerary with time and budget in mind
England | Mar 6 - Mar 14, 2026

Jessica
Jessica S.
Columbia, SC | Reviewed on Mar 15, 2026
Thoughtful itinerary that made the best use of our limited time and kept in mind our location and budget. Kate was easy to work with and responsive. All of our experiences were well paced throughout the week. Read more

Thoughtful itinerary that made the best use of our limited time and kept in mind our location and budget. Kate was easy to work with and responsive. All of our experiences were well paced throughout the week.

Activity Reviews
Cotswolds Tour (From London)
Cotswolds Tour (From London)
London

We had a great time once we got on the bus. We had left our flat in Elephant & Castle at 7:30 that morning but missed our tube exit and had to backtrack via Black cab, which made us late. We contacted the number on our ticket, who expressed concern that the bus might not wait for us. Our tickets said to be there at 8:15 with an 8:30 departure, but, despite our best efforts, we arrived at 8:38. The man at the counter (also the person I talked with on the phone) was super rude and chastising about our tardiness. We felt horrible, but he made us feel 100 times worse. Liam, our driver, and the other passengers were very understanding. After that, Liam had a wonderful day planned for us where we had time to go about the towns and see historical sites as well as shop and eat. It was a great introduction to the area, and we can't wait to go back.

Quality of Experience
Guides, Drivers and Staff
customer service of ticket staff
Transport
Great driver and very knowledgeable.
Tower of London Beefeater Welcome & Crown Jewels
Tower of London Beefeater Welcome & Crown Jewels
London

You could spend several days here, but we knew to go straight to the Crown Jewels as that tends to get the busiest the quickest. After that the Beefeater tour is a great way to get some history highlights and learn about the grounds and the people who protect them. The café has wonderfully fresh and delicious food and is a great place to break up the day of looking at all of the buildings and exhibits.

Quality of Experience
Guides, Drivers and Staff
Discover London in a Private Black Cab
Discover London in a Private Black Cab
London

Perfect first stop for our first day in London after an overnight flight. It allowed us to get a lay of the land from the backseat of a comfortable cab with a very knowledgeable driver, John. He was prompt in our pickup (even early) and did the best he could, even though it was raining. We got out of the vehicle to look and touch the old Roman wall which was a neat moment.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Kateryna Garkavenko
Kateryna
Kateryna Garkavenko
Local specialist in London | Replied on Mar 17, 2026
Hi Jessica, Thank you so much for your truly kind and thoughtful review - it honestly means so much to me! I’m absolutely delighted to hear that the itinerary suited your time and budget so well and that everything felt smoothly paced throughout your trip. It’s wonderful to know you enjoyed the Black Cab tour and your visit to the Tower of London - such special experiences and a lovely way to begin exploring the city. I was, of course, very sorry to hear about the experience with the staff... Read more

Hi Jessica, Thank you so much for your truly kind and thoughtful review - it honestly means so much to me! I’m absolutely delighted to hear that the itinerary suited your time and budget so well and that everything felt smoothly paced throughout your trip. It’s wonderful to know you enjoyed the Black Cab tour and your visit to the Tower of London - such special experiences and a lovely way to begin exploring the city. I was, of course, very sorry to hear about the experience with the staff before your Cotswolds tour, and I truly appreciate you sharing that. I will certainly pass this feedback along. At the same time, I’m so glad that your day with Liam turned things around and that you were still able to enjoy such a memorable experience. It was an absolute pleasure planning this journey with you, and I feel very grateful to have been a small part of your trip. I would be delighted to help you again anytime your travels bring you back this way
With warmest wishes from London,
Kate

Exploring Vietnam and Thailand
Vietnam | Mar 1 - Mar 13, 2026

N
Nancy B.
Los Angeles, CA | Reviewed on Mar 15, 2026
Stephen Hoang Long and the team at Realistic Asia planned our 13 day vacation to Vietnam and Thailand. We have travelled a lot, but have never been to Asia before, so we were excited but nervous. Long took our preferences for accommodations and activities and came up with an incredible vacation plan. We were busy every day doing interesting and unique things. Each of our hotels were top notch. All of the logistics and experiences were well planned and went flawlessly. Long checked in with us... Read more

Stephen Hoang Long and the team at Realistic Asia planned our 13 day vacation to Vietnam and Thailand. We have travelled a lot, but have never been to Asia before, so we were excited but nervous. Long took our preferences for accommodations and activities and came up with an incredible vacation plan. We were busy every day doing interesting and unique things. Each of our hotels were top notch. All of the logistics and experiences were well planned and went flawlessly. Long checked in with us during every transfer and activity to make sure we were picked up and that everything was going smoothly. He was always available for any question we had and it was very reassuring knowing that we could reach out at any time on our trip. He even came to meet us at our hotel and introduce himself and brought us a welcome gift! When we come back to Asia for our next vacation, we will definitely contact him again! Thank you Long, for giving us a once in a lifetime vacation!

Hotel Reviews
Montien Riverside Hotel

Beautiful views of the river!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ao Nang Villa Resort
Krabi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Saga Hotel Hoi An
Hoi An
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pu Luong Eco Garden

Beautiful location and gorgeous rooms!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dragon Legend Cruise
Hon Gai

The rooms were large and very beautiful! Amazing experience!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bespoke Boutique Hotel
Hanoi

The location was centrally located and the staff were the friendliest and most helpful!!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Cycling in Cam Thanh & Thanh Dong Organic Farm Visit
Cycling in Cam Thanh & Thanh Dong Organic Farm Visit
Vietnam

Our local guide was so friendly and informative, we learned so much about Vietnamese culture!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore Pu Luong Iconic Rice Terrace & Local Brocade (Excursions) Updated
Explore Pu Luong Iconic Rice Terrace & Local Brocade (Excursions) Updated
Pu Luong Nature Reserve
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Pu Luong Explore Village Life  Water Wheels & Rafting (Excursions) Updated
Pu Luong Explore Village Life Water Wheels & Rafting (Excursions) Updated
Pu Luong Nature Reserve

So unique and educational! Beautiful scenery!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi Street food walking tour (S)
Hanoi Street food walking tour (S)
Hanoi

We got the local flavor by visiting 6 or 7 different restaurants! Our guide was very friendly and knowledgeable.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Long Dao
Long
Long Dao
Local specialist in Vietnam | Replied on Mar 16, 2026

Hi Nancy,

Thank you very much for taking the time to write such a detailed and special review. I truly appreciate your kind words.

It makes both me and my team very happy to know that you enjoyed every moment of your trip. Your feedback means a lot to our team and encourages us to continue delivering memorable experiences to our guests.

We sincerely hope to have the pleasure of welcoming you again in the near future.

Warm regards,
Long

The trip was amazing over all, my favorite pl...
Ireland | May 20 - Jun 2, 2025

Maryann
Maryann S.
North Ridgeville, OH | Reviewed on Mar 15, 2026

The trip was amazing over all, my favorite places were The Blarney Castle and the Cliffs of Moir, but my favorite of the whole trip was the Seaweed baths. In Scotland the Edinburgh Castle was great along with other attractions. Food and hotels were fantastic.

Local specialist: Svetlana Frolova

We enjoyed our trip a lot. Our guide Alejandro was great
Ecuador | Feb 23 - Mar 7, 2026

K
Ken G.
Chicago, IL | Reviewed on Mar 15, 2026
We enjoyed our trip a lot. Our guide Alejandro was great. The only negative parts of the trip were the flights from Quito to the Galapagos were not a direct flight. It would have been better to use a different airline if needed to not have the 5 hour layover on the way. The other thing would have been to not have the long ride to go and see crater lake on the last day. That would have been an interesting day trip all by itself, but should never be added onto a another stop.
Otherwise...
Read more

We enjoyed our trip a lot. Our guide Alejandro was great. The only negative parts of the trip were the flights from Quito to the Galapagos were not a direct flight. It would have been better to use a different airline if needed to not have the 5 hour layover on the way. The other thing would have been to not have the long ride to go and see crater lake on the last day. That would have been an interesting day trip all by itself, but should never be added onto a another stop.
Otherwise thank you for a great trip.

Hotel Reviews
La Isla Hotel
Puerto Ayora

This was our favorite hotel on our trip. We could see the sunsets from the hotel. Everything was clean and well run. It was very close to the the waterfront and we could walk to the piers for trips and easily walk to the shops and restaurants.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Margarit Boutique Hotel
Mindo

This was a great comfortable hotel in Mindo. The food was wonderful. The view from the dining area allowed for watching birds and even bats at night. There was easy access into town to shop and eat. It was a delight to stay there.

Activity Review
Adventure at Tambo Cóndor: Birdwatching, Hiking & Nature Exploration
Adventure at Tambo Cóndor: Birdwatching, Hiking & Nature Exploration
Ecuador

This was the best day for birdwatching to see the Condors. the Carunculated Caracaras, Andean gulls, and a variety of the other birds. The variety of higher altitude hummingbirds was impressive. Also enjoyed seeing the fox and deer.

Local specialist: Maria Jose Jaramillo
Maria Jose
Maria Jose Jaramillo
Local specialist in Quito, Ecuador | Replied on Mar 15, 2026
Dear Ken,
Thank you very much for taking the time to share your thoughts about your trip. I’m so happy to know that you enjoyed the experience overall and that Alejandro made a positive impression during your time in Ecuador. I will be sure to share your kind words with him.
I also appreciate your feedback regarding the flight to the Galápagos and the visit to the crater lake on the last day. Your comments are so valuable to us, and we will take them into account as we continue refining our... Read more

Dear Ken,
Thank you very much for taking the time to share your thoughts about your trip. I’m so happy to know that you enjoyed the experience overall and that Alejandro made a positive impression during your time in Ecuador. I will be sure to share your kind words with him.

I also appreciate your feedback regarding the flight to the Galápagos and the visit to the crater lake on the last day. Your comments are so valuable to us, and we will take them into account as we continue refining our itineraries to create the best experience for our travelers.

It was a pleasure assisting you with this trip, and we are very grateful that you chose to travel with us. I hope the memories from your time here will stay with you forever.

Please feel free to reach out if your travels ever bring you back to South America. It would be wonderful to assist you again.

Warm regards,
Maria Jose

Vietnam trip
Vietnam | Mar 1 - Mar 12, 2026

E
Elissa A.
Kansas City, MO | Reviewed on Mar 15, 2026
We truly felt this vacation was unlike most we had taken. We found the planned itinerary to be perfect for us. Our goals were to see the country in a non rushed fashion in a two week period. We found the guides to be timely, have a wealth of knowledge and interested in their country. Our accommodations were mostly very good . We most enjoyed the dinner with a family in Hue guided by Charlie and the Vespa tour in Ho Chi Minh City. Although I can’t say enough about Trinh and Arthur and... Read more

We truly felt this vacation was unlike most we had taken. We found the planned itinerary to be perfect for us. Our goals were to see the country in a non rushed fashion in a two week period. We found the guides to be timely, have a wealth of knowledge and interested in their country. Our accommodations were mostly very good . We most enjoyed the dinner with a family in Hue guided by Charlie and the Vespa tour in Ho Chi Minh City. Although I can’t say enough about Trinh and Arthur and Qui (our other guides).
Dao Long was very helpful with all the preparations and guidance during the trip.
We had never been on a trip such as this since I usually plan everything myself but felt in Vietnam assistance was necessary. We like to travel without a group and that goal was met.
I would definitely recommend this trip to anyone and hope to use kimkim in the future

Activity Reviews
Ho Chi Minh Departure Transfer
Vietnam
Exploring Ho Chi Minh city  Half Day Tour
Exploring Ho Chi Minh city Half Day Tour
Ho Chi Minh City

Didn’t really enjoy the was museum. Felt it was interesting but a bit one sided. The market was not enjoyable at all and could have skipped it

Evening Street Food Tour With Vespa Wanderers
Evening Street Food Tour With Vespa Wanderers
Ho Chi Minh City

Mesmerizing. Saigon at night with all the bustle from the city and lights was amazing

Cycling in Cam Thanh & Thanh Dong Organic Farm Visit
Cycling in Cam Thanh & Thanh Dong Organic Farm Visit
Vietnam

Fun ride and loved the market

Authentic Home Dining - Enjoy a traditional Hue dinner
Authentic Home Dining - Enjoy a traditional Hue dinner
Hue

Wonderful expert and great way to learn the culture

Imperial City Tour of Hue Half-Day Exploration
Imperial City Tour of Hue Half-Day Exploration
Hue

Excellent guide

Lan Ha Bay - Halong Bay - Disembark the cruise (Nostalgia cruise)
Lan Ha Bay - Halong Bay - Disembark the cruise (Nostalgia cruise)
Ha Long Bay
Hanoi – Tuan Chau Island – Halong Bay – Lan Ha Bay (Nostalgia cruise)
Hanoi – Tuan Chau Island – Halong Bay – Lan Ha Bay (Nostalgia cruise)
Ha Long Bay

Beautiful area and enjoyed the hike through the caves. I was glad it was just one night

Exploring Hoa Lu - Tam Coc - Mua Cave
Exploring Hoa Lu - Tam Coc - Mua Cave
Vietnam

Very pretty and interesting

Hanoi City in A Day
Hanoi City in A Day
Hanoi

Great guiding. I just found Hanoi not as enjoyable as the rest of the tour

VIP Fast Track Service
VIP Fast Track Service
Vietnam
Guides, Drivers and Staff
Transport
Local specialist: Long Dao
Long
Long Dao
Local specialist in Vietnam | Replied on Mar 17, 2026
Dear Elissa, Thank you very much for taking the time to share your review with us. We truly appreciate your feedback and are delighted to hear about your journey. We hope you had a wonderful and memorable experience in Vietnam. Alongside the many great moments, we also sincerely value your comments regarding the services in Hanoi and Ho Chi Minh City. Please be assured that our team and I will carefully review your feedback and work on improving these aspects to enhance our overall service... Read more

Dear Elissa,

Thank you very much for taking the time to share your review with us. We truly appreciate your feedback and are delighted to hear about your journey. We hope you had a wonderful and memorable experience in Vietnam.

Alongside the many great moments, we also sincerely value your comments regarding the services in Hanoi and Ho Chi Minh City. Please be assured that our team and I will carefully review your feedback and work on improving these aspects to enhance our overall service quality.

We look forward to welcoming you back to Vietnam in the future and providing you with an even better experience.

Best regards,
Long

Great trip!
Portugal | Mar 1 - Mar 13, 2026

S
Suzanne K.
Chicago, IL | Reviewed on Mar 15, 2026
Our trip was great. So many nice tours, everything went as planned. We had a wonderful time. Read more

Our trip was great. So many nice tours, everything went as planned. We had a wonderful time.

Hotel Reviews
Évora Olive Hotel
Évora

Room was the nicest of our trip. Only annoying thing was not being able to check in until 4 pm the day we arrived.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Editory Garden Porto Hotel
Porto

Room was small but otherwise no problems

Authenticity & Character
Location
Staff
Cleanliness & Comfort
MeraPrime Gold Design Hotel
Lisbon

Great location, clean room. Staff was nice.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Culinary Highlights of Porto: Food Delights & Bolhão Market
Culinary Highlights of Porto: Food Delights & Bolhão Market
Porto

It would be nice if the tour was adaptable to the weather, surely more tasting experiences could be done inside. The day of our tour it was freezing and rainy and we were outside for the majority of it. It also wasn’t a lot of food and my husband was still hungry at the end. Additionally, we didn’t drink alcohol and it would have been nice if the guide didn’t announce it to the group in an embarrassing way at every single stop.

Quality of Experience
Food
Guides, Drivers and Staff
Go West to Belém by Tuk-Tuk
Go West to Belém by Tuk-Tuk
Lisbon

The guide was very nice. However, the tuk tuk itself was loud and uncomfortable. It was hard to see out of the roof covering and we whizzed past so many sites without really taking them in. It probably would have been nice for people accustomed to tuk tuk rides, but for us it was a bit overwhelming.

Quality of Experience
Guides, Drivers and Staff
Transport
Guide Walk of Portugal’s Ancient Megaliths
Guide Walk of Portugal’s Ancient Megaliths
Évora

Our guide was very nice and seemed knowledgeable. The prehistoric sites themselves probably weren’t worth staying an extra day for, most of the tour was driving or walking to the different sites. Maybe if this tour was combined with something else to make it more satisfying?

Quality of Experience
Only saw three different sites over several hours
Guides, Drivers and Staff
Guide was very nice
Transport
Our driver was great
Peneda-Gerês National Park Experience: Easy Hike & Cultural Experience
Peneda-Gerês National Park Experience: Easy Hike & Cultural Experience
Porto

We loved this. Guide was great, the lunch was so much more food than we were expecting, and delicious. Saw some cool views of the park. Overall a very nice day.

Quality of Experience
Food
Such a wonderful lunch!
Guides, Drivers and Staff
Transport
Hands-On Cooking at a Traditional Alentejo Farm
Hands-On Cooking at a Traditional Alentejo Farm
Évora

We had a great time and made a bunch of delicious food.

Quality of Experience
Food
Guides, Drivers and Staff
Local specialist: Anita Matijasevic
Anita
Anita Matijasevic
Local specialist in Madrid & Florence | Replied on Mar 16, 2026

Hi Suzanne, thank you so much for your feedback! I’m really happy to hear that you had a wonderful trip and enjoyed many of the tours, especially the cooking experience in Alentejo and the day in Peneda-Gerês National Park. I really appreciate your notes on the hotel room sizes and the rest of the tours, this kind of feedback is very helpful for us as we continuously review our partners and experiences. It was a pleasure helping you plan this trip, and I hope I can help you with some of your next adventures to Italy, Portugal, Spain or Morocco! 😍

Lapland 2026
Finland | Feb 27 - Mar 6, 2026

Wendy
Wendy B.
Flagami, FL | Reviewed on Mar 15, 2026
* printed copy of the itinerary very useful * transportation company Taksi Hirsikangas was excellent, punctual, drivers are courteous and had good vehicle. * Accommodation 1) Artic light hotel, even though they are 5*, the breakfast buffet was abundant , the room was shabby and not clean, only because when I was looking for my socks and realized underneath the bed was full of dirt.
Also, there is no English Channel TV?
2) Elite Hotel Frost, clean and nice
3) Arctic Skylight...
Read more

* printed copy of the itinerary very useful

* transportation company Taksi Hirsikangas was excellent, punctual, drivers are courteous and had good vehicle.

* Accommodation

1) Artic light hotel, even though they are 5*, the breakfast buffet was abundant , the room was shabby and not clean, only because when I was looking for my socks and realized underneath the bed was full of dirt.
Also, there is no English Channel TV?
2) Elite Hotel Frost, clean and nice
3) Arctic Skylight Lodge, simple like camp, not much amenities
4) Break Sonos Hotel Levi, very nice

* Activities

1) Ice fishing and sauna, had to wait inside the room 45mins before it started to get warm, not so professional
2) Ice floating, waiting for the bus more than an hour each way, the guide’s instructions were clear not to kick water by foot, unfortunately, there were several youngsters who didn’t understand the English instructions, so many kids kicking, the water penetrated to my neck, I got very cold and yelled for help, it was not a good experience.
3) Article snow hotel, presentation was good, too much time to visit each room, ice dinners also too long
4) Northern lights tour, the van was so cold and uncomfortable, the guide spoke to the passengers next to hee with loud voices, not to mention we did not see the northern light, the whole experience was disappointed
5) Sami culture, they were more than 30 minutes late, they picked us up , dropped off in their office, then they were going to pick up another 11 travelers, end up 3+hours late. By the time when we were back to hotel was 8 pm, glad nothing was planned thereafter
6) artic glass cabin was very nice, but we didn’t enjoy enough of the cabin, when we arrived at 1.30 pm putting on winter clothing it was the time to meet the Janka , we have to put on our heavy clothes then wait for pick up, by the time when we started the snowmobile it was almost 4, after that sauna and then dinner, we had to snowmobile back to the office, by the time we arrived at the lodge almost 12am, had no time to enjoy the cabin …not organized at all
7)snow shoeing was ok

I do appreciate all the confirmation for hotels and activities, just the operators of some activities were not so professional.

Hotel Reviews
Arctic Light Hotel
Rovaniemi

The Arctic Light Hotel was lovely, but the cleanliness was lacking, especially under the bed, which was quite dirty. This was concerning given it is supposed to be a five-star hotel.

Break Sokos Hotel Levi
Levi

Break Sokos Hotel Levi was very nice. It's not fancy, but its proximity to the airport is convenient.

Arctic Skylight Lodge
Äkäslompolo

The Arctic Skylight Lodge is beautiful, but the experience was hindered by having to carry our own luggage to the cabin through heavy snow.

Elite Hotel Frost - Hotel & Spa
Kiruna

The Elite Hotel Frost was very nice and clean. We enjoyed an upgrade to a more spacious room, which made our stay even better.

Local specialist: Moonika Apart
Moonika
Moonika Apart
Local specialist in Rovaniemi | Replied on Mar 23, 2026
Hello Wendy, Thank you for taking the time to share your feedback. I'm truly sorry to hear that some parts of the trip did not meet your expectations. Just to clarify, Arctic Light Hotel is a 4.5-star property rather than a 5-star hotel, but it is one of the most highly rated hotels in Rovaniemi and many of our guests have had wonderful stays there. Their breakfast is also very well known locally and often considered one of the best in the city, so it was quite surprising to hear that it... Read more

Hello Wendy,

Thank you for taking the time to share your feedback. I'm truly sorry to hear that some parts of the trip did not meet your expectations.

Just to clarify, Arctic Light Hotel is a 4.5-star property rather than a 5-star hotel, but it is one of the most highly rated hotels in Rovaniemi and many of our guests have had wonderful stays there. Their breakfast is also very well known locally and often considered one of the best in the city, so it was quite surprising to hear that it did not fully meet your expectations.

Regarding the tour timings, I did mention earlier that in Lapland schedules can sometimes vary. Many activities depend on weather conditions, other guests in the group, and general winter circumstances, so the times listed in the itinerary are usually estimates rather than exact durations. That said, I’m sorry to hear that some of the tours lasted a lot longer than expected, and I will check with the providers to understand what may have caused the delays.

I would also like to mention that you originally had two nights planned in the glass cabins, which would have allowed more time to enjoy that experience. As per your request, one of those nights was changed to a regular hotel stay, which naturally reduced the time spent there.

Thank you again for your feedback. We truly appreciate hearing about your experience and will follow up with the activity providers as mentioned.

Best,
Moonika

Mohamed was wonderful with all our questions ...
Morocco | Mar 7 - Mar 14, 2026

G
Goutam D.
Ashburn, VA | Reviewed on Mar 15, 2026
Mohamed was wonderful with all our questions and patience. Guides were nice and knowledgeable as well.Loved the hotels and restaurants. We would like to travel with Kimkim again.
BEST WISHES FOR ALL OF YOUR KIMKIM TEAM.
Read more

Mohamed was wonderful with all our questions and patience. Guides were nice and knowledgeable as well.Loved the hotels and restaurants. We would like to travel with Kimkim again.
BEST WISHES FOR ALL OF YOUR KIMKIM TEAM.

Hotel Reviews
La Perle du Dadès
Boumalne
Location
Riad Maison Bleue And Spa
Fes
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
ATV / Dune Buggy Adventure in the Sahara Desert
ATV / Dune Buggy Adventure in the Sahara Desert
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
Merzouga Oasis and Family Lunch
Merzouga Oasis and Family Lunch
Morocco
Quality of Experience
Guides, Drivers and Staff
From Fes to Merzouga via the Atlas Mountains (Ifrane, Azrou and Zaida)
From Fes to Merzouga via the Atlas Mountains (Ifrane, Azrou and Zaida)
Morocco
En Route stop at Volubilis
En Route stop at Volubilis
Morocco
Local specialist: Megan Lower

Things that were amazing:Hotels and flights ...
Australia | Mar 2 - Mar 13, 2026

Randy
Randy C.
Seattle, WA | Reviewed on Mar 15, 2026
Things that were amazing:
Hotels and flights were awesome. We appreciate the bump from economy on the flights and the hotels were very good.
The intimate tours of 8 or less on the tours are invaluable. Well done. The Golden Sands stay was exceptionally pleasant. A must for Cairns guests.
We found that 2 days in Ayers Rock (Uluru) would be sufficient. A must see, but with a trade off. The flies can be rather annoying and you can see the majority of what needs to be experienced in 2...
Read more

Things that were amazing:
Hotels and flights were awesome. We appreciate the bump from economy on the flights and the hotels were very good.
The intimate tours of 8 or less on the tours are invaluable. Well done. The Golden Sands stay was exceptionally pleasant. A must for Cairns guests.
We found that 2 days in Ayers Rock (Uluru) would be sufficient. A must see, but with a trade off. The flies can be rather annoying and you can see the majority of what needs to be experienced in 2 days.
The Cableway and Train Ride are a must in Cairns.
Things that were not amazing:
Transfers/Transportation were not to our liking. Honestly as easy and wonderful that Uber/Lift are, I wouldn't put the time in to arrange them. (Unless you have guests unfamiliar or unwilling).
Sheila and I REALLY appreciate your business model and couldn't be happier with the experience.
Feel free to use this correspondence for reviews or advertising.
Ps my Facebook page is attached. You can view my posts and see all of our wonderful memories and adventures.
https://www.facebook.com/share/14fd5ksTU5i/

Hotel Reviews
Golden Sands Beachfront Apartment Resort
Yorkeys Knob

Best stay in Australia. Steps from the beach and the most amazing restaurant on site. Carl and Mandy were very nice and friendly.

Authenticity & Character
Great location
Location
Awesome
Staff
A+
Cleanliness & Comfort
A+
Desert Gardens Hotel
Yulara

One of the nicer places in the resort.

Authenticity & Character
Location
Excellent
Staff
Cleanliness & Comfort
Mrs Banks Boutique Hotel
Paddington

Very nice place in Paddington area.

Authenticity & Character
Location
Staff
Very helpful.
Cleanliness & Comfort
Activity Reviews
Wetlands, Waterfalls & Cableway Day Trip
Wetlands, Waterfalls & Cableway Day Trip
Australia

Must do

Sydney Icons & Hideaways Lunch Cruise
Sydney Icons & Hideaways Lunch Cruise
Sydney

Very well done 👏

Guides, Drivers and Staff
Sydney Opera House Visit
Sydney Opera House Visit
Sydney
Local specialist: Samantha Slais
Samantha
Samantha Slais
Local specialist in Kimkim HQ | Replied on Mar 16, 2026

Thank you so much for leaving such a detailed review and for trusting us with your Australian Adventure, Randy!
We appreciate your feedback as it really helps us refine our service, and I’ll be sure to pass it along to our local partners as well.
In the meantime, we hope you consider kimkim for your future international adventures! 🌎
(PS: Loved your photos!!)

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