Kimkim Trip Reviews

4.8
Based on 17,419 ratings
Read 17,419 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Amazing Honeymoon Experience!
Japan | Oct 12 - Nov 2, 2024

T
Thomas F.
Flagami, FL | Reviewed on Nov 03, 2024
Our three weeks in Japan were fantastic. Our local guide Shona suggested locations and activities that we would have had difficulty finding on our own but that made the trip very memorable. The accommodations she found for us, particularly the Ryokan in Kawaji Onsen, were among the best hotels we have ever stayed at and were staffed by some of the nicest people we've ever met. We felt very pampered.
Shona was always available and prompt in responding to our inquiries and issues even with the...
Read more

Our three weeks in Japan were fantastic. Our local guide Shona suggested locations and activities that we would have had difficulty finding on our own but that made the trip very memorable. The accommodations she found for us, particularly the Ryokan in Kawaji Onsen, were among the best hotels we have ever stayed at and were staffed by some of the nicest people we've ever met. We felt very pampered.
Shona was always available and prompt in responding to our inquiries and issues even with the substantial time difference between us. She would also send us our itinerary for the day on our trip itself which made things very easy.
The guides she booked for us were very friendly and shared a lot of interesting cultural knowledge about Japan with us. One of our drivers was kind enough to suggest alternative activities on a day when the weather was not cooperating with what was initially planned.
There were a couple of instances where we had a guide booked for us that felt somewhat unnecessary - like days where we went hiking and probably would have preferred to have just had a driver instead. This is also on us in that we could have communicated this preference to her a bit better.
On the whole, Shona was a great planner for our trip to Japan and we would recommend her and KimKim to other travelers in the future!

Hotel Review
Iwaiyado Jyuan Ryokan

Most friendly staff at a hotel we have ever stayed at. Our train was running late and we were worried we would miss our dinner reservation. The driver for the hotel GUESSED that we would be on the last train and was waiting there to bring us back to the hotel so we could get ready for dinner. A gesture of hospitality that I will remember forever. The onsen is also amazing, the best we visited on our trip.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Nov 04, 2024

Hi Thomas,
Thank you for your kind feedback. You are such a considerate and independent guest, and we will work even harder to improve our service and more understanding our clients’ requests. Wishing you all the best, and thank you again for choosing KK to plan this trip for you. Looking forward to seeing you on your next journey!
Best wishes
Shona

Tina was exceptional! Everything for our tri...
Thailand | Oct 13 - Oct 25, 2024

Alyssa
Alyssa S.
Chicago, IL | Reviewed on Nov 03, 2024
Tina was exceptional! Everything for our trip was so well organized, curated, and high end as expected. We had amazing excursions we would have never thought to book ourselves and boutique beautiful resorts. We could not be happier with the service and every part of our vacation. We are forever thankful to Tina and the KimKim team!! Read more

Tina was exceptional! Everything for our trip was so well organized, curated, and high end as expected. We had amazing excursions we would have never thought to book ourselves and boutique beautiful resorts. We could not be happier with the service and every part of our vacation. We are forever thankful to Tina and the KimKim team!!

Hotel Reviews
The Naka Phuket
Phuket
Authenticity & Character
Location
It is a bit out of town, but that is why it is private.
Staff
Cleanliness & Comfort
TreeHouse Villas Villas Koh Yao Noi Luxury Beach Resort
Thailand

Beautiful, private, luxury resort perfect for couples wanting romance! Loved this part of our trip.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Elephant Hills Camp
Khao Sok

Amazing experience! Perfect blend of excursions and luxury camping with relaxation.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Salil Hotel Riverside Bangkok
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
John Gray's - Hong by Starlight
John Gray's - Hong by Starlight
Phuket
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Romantic BBQ at the Beach!
Romantic BBQ at the Beach!
Ko Yao Noi
Quality of Experience
Food
Guides, Drivers and Staff
Transport
3 Day Jungle Lake Safari - Day 3
3 Day Jungle Lake Safari - Day 3
Khao Sok National Park
Quality of Experience
Food
Guides, Drivers and Staff
Transport
3 Day Jungle Lake Safari - Day 2
3 Day Jungle Lake Safari - Day 2
Khao Sok National Park
Quality of Experience
Food
Guides, Drivers and Staff
Transport
3 Day Jungle Lake Safari - Day 1
3 Day Jungle Lake Safari - Day 1
Khao Sok National Park
Quality of Experience
Food
Guides, Drivers and Staff
Transport
A visit to Mae Klong Railway market and Damnoen Saduak Floating Market!
A visit to Mae Klong Railway market and Damnoen Saduak Floating Market!
Bangkok
Quality of Experience
Guides, Drivers and Staff
Transport
Enjoy Food Tasting in Chinatown!
Enjoy Food Tasting in Chinatown!
Bangkok
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Half-Day Bangkok City Tour
Half-Day Bangkok City Tour
Bangkok

Ton our tour guide really took care of us and made this a special experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Tina Oo
Tina
Tina Oo
Local specialist in Thailand | Replied on Nov 04, 2024

Hi Alyssa,
Thank you so much for such a lovely feedback :)
I'm very happy to hear that you had a great time.
Hope to see you and Aaron again ^^
Best,
Tina

Fantastic Morocco Immersion
Morocco | Oct 14 - Oct 27, 2024

Ronie
Ronie N.
Ashburn, VA | Reviewed on Nov 03, 2024
A group of 6 friends just completed an unforgettable two weeks of immersion in Morocco. Starting with the planning stage with Sharon and Maryem, through the airport logistics, (we arrived and left at different times) , through the two weeks guided by our knowlegeable, professional and entertaining guide AbdouRahman and driven skillfully by Mustafa through the amazing Moroccan landscapes and ancient cities, our experience with Morocco Immersion Tours and Adventures more than met our high... Read more

A group of 6 friends just completed an unforgettable two weeks of immersion in Morocco. Starting with the planning stage with Sharon and Maryem, through the airport logistics, (we arrived and left at different times) , through the two weeks guided by our knowlegeable, professional and entertaining guide AbdouRahman and driven skillfully by Mustafa through the amazing Moroccan landscapes and ancient cities, our experience with Morocco Immersion Tours and Adventures more than met our high expectations.

The mix of local life — eating at the markets (buying meat at the butchers, taking them to the grill or Berber pizza “kitchen”) — and high end beautiful luxury hotels in Fez and Marrakesh and our luxurious desert camp gave us a glimpse into the span of real life in current Morocco that is unlikely to be found in other tours. We were very appreciative of our day in Sharon’s and Abdou’s home in the Valley of Roses, especially the opportunity to meet their family and neighbors.

We were very lucky to have AbdouRahman as our tour manager and guide. His deep knowledge and love of Moroccan history and culture and his running commentary and answers to our questions were invaluable. He was also great with coming up with Plan Bs when current events required some adjustments to our itinerary.

In addition, we appreciated the knowledge and experience of the local guides especially in Rabat and Fes. They were also deeply knowledgeable and enthusiastic interpreters of the historical and cutural contexts of the sites we visited. And a special mention goes to Hussein and Khadija for the wonderful day we enjoyed in their home, learning about their lives, while we participated in a hands on cooking class, making two tagines, breads and salads.

In sum, our eye opening and enjoyable experience with Morocco Immersion was superb. From planning to execution, they were, professional, flexible, responsive, and informative . Choukran!!

Local specialist: Maryem Kouna
Maryem
Maryem Kouna
Local specialist in Marrakech | Replied on Nov 26, 2024

Hi Ronie,
Thank you for the fabulous review. We are so happy to hear that you had a great time in Morocco and that you got to experience so much of what makes the country unique and beautiful with Abderrahman.
Thanks for trusting us with your trip! and we, of course, look forward to working with any of your friends and family that decide to visit us.
Maryem, Sharon, Abdou, and the rest of the Morocco Immersion family

We were thrilled by the country and our guides
Morocco | Oct 20 - Oct 30, 2024

MArci
MArci H.
Canada | Reviewed on Nov 03, 2024
We were blown away by this trip, the country itself, but mostly by the amazing people you connected with: our driver/tour expert Nourredine, our guides Mustafa and Ishmael, our cooking class leader Bouchra and the reservation help provided by Sara via WhatsApp. They were all generous, kind, interested, well-educated experts who truly seemed to have our family's needs and interests at heart. So fantastic! Read more

We were blown away by this trip, the country itself, but mostly by the amazing people you connected with: our driver/tour expert Nourredine, our guides Mustafa and Ishmael, our cooking class leader Bouchra and the reservation help provided by Sara via WhatsApp. They were all generous, kind, interested, well-educated experts who truly seemed to have our family's needs and interests at heart. So fantastic!

Hotel Reviews
La Perle du Dadès
Boumalne

This had a lovely pool and a warm friendly feel from the owners and staff, but the rooms were cluttered and didn't feel 100% clean.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Rooms had too many knick knacks in them, a challenge when unpacking.
Riad Lyon-Mogador
Essaouira

A classy and quiet spot with a great rooftop view and gorgeous beachy design rooms,

Authenticity & Character
Wonderful classy beach vibe and decor, cusions, wood, excellent cotton sheets and blankets.
Location
Staff
Queit and frienfly
Cleanliness & Comfort
Riad Nasreen
Marrakech

Unhelpful staff, chauvinistic toward women, and unavailable to help us when we needed them.

Authenticity & Character
Location
Staff
Condescending attitude, unhelpful with basic requests, no owner or Manager in sight
Cleanliness & Comfort
Bathroom fan wouldn't turn off, hot water tap fell off, room was tiny, pool on rooftop in disrepair
Riad Madu Luxury Camp
Merzouga

An incredible oasis on the edge of the sand dunes. We should have stayed more than one night! Could have stayed 3.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Meteorites Boulaajoul
Zaida

This was a surreal and dramatic overnight stop on the way to the desert: we met other travellers en route to the Sahara, or some returning. And the staff (Omar!) was funny and warm and welcoming. We liked how quiet it was, the pool, and the feeling on being on the edge of a rugged landscape. Not fancy, but clean and quiet, like a motel. Our kids loved it too.

Authenticity & Character
Location
On the edge of some very rugged land, in view of the Atlas mtns
Staff
Omar and the other assistants were funny, jokey with our kids, and put us all at ease. Also very helpful.
Cleanliness & Comfort
Great beds, huge king
Dar Victoria
Fez

Incredible original atmosphere, great location, clean rooms and fantastically friendly staff.

Authenticity & Character
Was down a secret alley, in a non-touristy zone, but we all felt safe and welcome
Location
Staff
Cleanliness & Comfort
Plumbing in bathrooms was a bit rickety
Activity Reviews
Kitesurfing Lesson in Essaouira
Kitesurfing Lesson in Essaouira
Essaouira

Was a great location, but we would have liked to know that kitesurfing lesson #1 doesn't include any time in the water actually kitesurfing. So that would have been helpful. However we had a fun day at the beach, and our kids surfed.

Quality of Experience
Guides, Drivers and Staff
Super nice, professional crew at Kitesurfing company
Transport
Leather Slipper Workshop
Leather Slipper Workshop
Marrakesh

Was a great father-son workshop. However I'm glad my other kid (10) didn't attend as it was quite technical! But our teenager and his dad loved it!

Quality of Experience
Guides, Drivers and Staff
Transport
Tour Marrakech with a private guide
Tour Marrakech with a private guide
Marrakesh

Awesome! Such a vibrant city

Quality of Experience
Was excellent however our Riad Nasreen was sub-par in terms of rooms and staff.
Guides, Drivers and Staff
Nourredinne and Ishmael knew the city well, and were great at getting us around it! They shared their knowledge, and kept us safe from the motorbikes!
Transport
Food Tour
Food Tour
Marrakesh

Loved this tour at night with Ishmael!

Quality of Experience
Guides, Drivers and Staff
Ismael was generous, warm, shared his story, and connected well with our sons. We loved spending time with him and would do this again!
Transport
Erg Chebbi Dunes to Boumalne Dades
Erg Chebbi Dunes to Boumalne Dades
Morocco

We liked stopping at the rosewater factory, but noticed the prices were very high, aimed at tourists and cost more than at home!

Quality of Experience
Guides, Drivers and Staff
Transport
Horseback Riding in the Sahara
Horseback Riding in the Sahara
Morocco

Loved this but we wanted to ride more. The guide seemed to think we only wanted photos of ourselves on the horses, when really we all wanted to gallop and go riding a bit more freely.

Quality of Experience
Guides, Drivers and Staff
Transport
Camel Trek into a Luxury Sahara Camp
Camel Trek into a Luxury Sahara Camp
Morocco

So cool, the best

Quality of Experience
Food
n/a
Guides, Drivers and Staff
Transport
Sand Boarding
Sand Boarding
Morocco

Was just kind of tacked on to the ATV riding. Felt like an afterthought. No instruction, which is fine. We could have all used boards (4) rather than just having one. Would skip this next time

Quality of Experience
Guides, Drivers and Staff
Transport
Wine Tasting in Meknes
Wine Tasting in Meknes
Morocco

Was not really a favorite for us. We learned a bit, but will save wine tastings for other countries where it is a focal point.

Quality of Experience
Also, we didn't know in advance what was included, and they brought us LOTS of cheese and wine, which we didn't eat or drink or need.
Guides, Drivers and Staff
Great guide at the winery, very knowledgable
Transport
Nourredinne was so great getting us on time to ALL our scheduled activities.
Lunch with a local family
Lunch with a local family
Morocco

Really lovely to see and experience a real home, with a local person. It gave us a chance to ask questions, and our boys learned a lot.

Quality of Experience
Food
Guides, Drivers and Staff
Was good, tho would have been Amazing if our kids had met/eaten with kids, or the family was a similar make up to ours
Transport
The Roman Ruins of Volubilis
The Roman Ruins of Volubilis
Morocco

Excellent history from our guide, however our kids got hot and tired halfway in, and there was no shade on site.

Quality of Experience
Guides, Drivers and Staff
Transport
Cooking Class
Cooking Class
Morocco

By far a highlight of our family trip!

Quality of Experience
Location and going to the souk first, to get the ingredients. Plus the dance party we had with the staff, on the spur of the moment!
Food
The tea ceremony, learning how to do the cooking without needing to prep the vegetables!
Guides, Drivers and Staff
Bouchra was amazing, as were the rest of the people at the Riad
Transport
Tour Fes with a Private Guide
Tour Fes with a Private Guide
Fes

Excellent tour w Mustafa!

Quality of Experience
Food
I don't think we ate on the tour
Guides, Drivers and Staff
Transport
Local specialist: Megan Lower
Megan
Megan Lower
Local specialist in Massachusetts | Replied on Nov 07, 2024

Hi Marci,

Thank you so much for your review and feedback on the accommodations and activities. We're sorry to see you had an unsatisfactory stay at Riad Nasreen. While we try our best to visit each site and thoroughly vet them, we cannot know the all aspects of the service and we rely on traveler feedback. Our team truly appreciates the thorough feedback you've given us!

Thank you again!

Good value for first trip to China
China | Oct 22 - Nov 2, 2024

A
Alberto S.
Flagami, FL | Reviewed on Nov 03, 2024
All the guides were very good. I enjoyed Xi’an and Shanghai more than Beijing were we spent too much time in traffic. The cars and drivers were good.
The cruise was enjoyable because of the scenery and the friendly crew but the food was mediocre and the cabin too small
Read more

All the guides were very good. I enjoyed Xi’an and Shanghai more than Beijing were we spent too much time in traffic. The cars and drivers were good.
The cruise was enjoyable because of the scenery and the friendly crew but the food was mediocre and the cabin too small

Hotel Reviews
Sunrise On The Bund

The air conditioning doesn’t always work. Very small closet. Nice big bathroom

Authenticity & Character
Location
Staff
The staff was not friendly but they did their job
Cleanliness & Comfort
Air conditioning!!!
Victoria Katarina

Tiny room . The smallest closet I ever saw. No drawers to store anything. The food is buffet style and is served tepid. Overall the food was mediocre. Upon embarking we had to buy the dinner because it was not included. Big mistake! It was horrendous.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Eastern House Boutique Hotel

Clean hotel. Professional staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Novotel Peace Beijing
Beijing

Old hotel n need of renovations. Marginal air conditioning. Old furniture in need of replacement. Shoddy workmanship. Breakfast was ok

Authenticity & Character
Location
Near attractions
Staff
Cleanliness & Comfort
Activity Reviews
Day Trip to Suzhou and Tongli Water Town City Tour
Day Trip to Suzhou and Tongli Water Town City Tour
Shanghai

A very nice excursion

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Victoria Katarina Cruise Day 3
Victoria Katarina Cruise Day 3
Chongqing

Very nice excursion on small boats

Quality of Experience
Food
Flavor and temperature
Guides, Drivers and Staff
Transport
Victoria Katarina Cruise Day 2
Victoria Katarina Cruise Day 2
Chongqing

A pleasant excursion

Quality of Experience
Food
Flavor and temperature
Guides, Drivers and Staff
Transport
Victoria Katarina cruise Day 1
Victoria Katarina cruise Day 1
Chongqing

The embarkation process was chaotic. The dinner that we had to buy on board was the terrible.

Quality of Experience
Food
Eat on shore
Guides, Drivers and Staff
Transport
The Tang Dynasty Show (1hour)
The Tang Dynasty Show (1hour)
Xi'an

A good show.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit the Picturesque Summer Palace
Visit the Picturesque Summer Palace
Beijing

Nice excursion

Quality of Experience
Guides, Drivers and Staff
Transport
Highlights of Shanghai with Yu Garden and the Bund
Highlights of Shanghai with Yu Garden and the Bund
Shanghai

Very nice excursion thanks to our excellent guide

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Victoria Katarina Cruise Day 4
Victoria Katarina Cruise Day 4
Chongqing

A waste of time

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day with  Terracotta Warriors and  Big Wild Goose Pagoda
Full Day with Terracotta Warriors and Big Wild Goose Pagoda
Xi'an

Very interesting site with some remarkable historical pieces

Quality of Experience
Guides, Drivers and Staff
Transport
Chinese dumpling dinner
Chinese dumpling dinner
Xi'an

The show was good. The dinner and service were poor

Quality of Experience
Food
Everything
Guides, Drivers and Staff
Transport
Full day with Great Wall and Changling Tomb in Beijing
Full day with Great Wall and Changling Tomb in Beijing
Beijing

The Great Wall is a must see. It is impressive but it’s a long drive from Beijing. The wall is very crowded. The tomb excursion is not worth the time

Quality of Experience
Guides, Drivers and Staff
Transport
Explore the Temple of Heaven
Explore the Temple of Heaven
Beijing

Nice excursion

Quality of Experience
Guides, Drivers and Staff
Transport
Hutongs Exploration: Pedicab Ride and Local Family Visit
Hutongs Exploration: Pedicab Ride and Local Family Visit
Beijing

Nothing special. We didn’t visit any family

Quality of Experience
Guides, Drivers and Staff
Transport
A Glimpse into China's Imperial Past: the Fobidden City
A Glimpse into China's Imperial Past: the Fobidden City
Beijing

Interesting site

Quality of Experience
Food
Loud and busy restaurant
Guides, Drivers and Staff
Transport
Better car than the old VW provided
Local specialist: Heidi Jiang
Heidi
Heidi Jiang
Local specialist in China | Replied on Nov 04, 2024
Dear Alberto, Greetings from Heidi and thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the guides and your experiences in Xi’an and Shanghai. We understand that traffic in Beijing can be frustrating at times. Regarding the cruise, we appreciate your comments on the scenery and crew, and we will take your feedback about the food and cabin size into consideration for future improvements. As for the hotels, we are sorry to hear that you had issues... Read more

Dear Alberto,

Greetings from Heidi and thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the guides and your experiences in Xi’an and Shanghai. We understand that traffic in Beijing can be frustrating at times.

Regarding the cruise, we appreciate your comments on the scenery and crew, and we will take your feedback about the food and cabin size into consideration for future improvements.

As for the hotels, we are sorry to hear that you had issues with the accommodations and some excursion. We value your feedback and will work on enhancing the overall experience for future guests.

Thank you once again for your valuable input, and we hope to welcome you back on your next visit.

Warm regards from Asia,
Heidi

Memorable trip to Vietnam
Vietnam | Oct 19 - Oct 31, 2024

Margarita
Margarita L.
Canada | Reviewed on Nov 03, 2024
We had an amazing trip to Vietnam! Doris was very helpful in organizing our iternerary and communication from beginning to end was excellent. Hotels were fantastic and tour guides very knowledgeable. So many beautiful moments. We enjoyed it all!! Thank you! Read more

We had an amazing trip to Vietnam! Doris was very helpful in organizing our iternerary and communication from beginning to end was excellent. Hotels were fantastic and tour guides very knowledgeable. So many beautiful moments. We enjoyed it all!! Thank you!

Activity Review
Hanoi - Halong Bay, Overnight on Paradise Elegance Cruise
Hanoi - Halong Bay, Overnight on Paradise Elegance Cruise
Ha Long Bay
Quality of Experience
Food
Transport
Local specialist: Doris Bui
Doris
Doris Bui
Local specialist in Hanoi, Vietnam | Replied on Nov 04, 2024

Dear Margarita,

Thank you very much for your kind review! I’m delighted to hear you enjoyed your trip to our country and were pleased with the beautiful places, hotels, tour guides and our services.

Wishing you many more amazing travels ahead! I would be more than happy to welcome you back to Vietnam and Indochina anytime in the future.

Warmest regards,
Doris

Our private customized tour in China
China | Oct 22 - Nov 2, 2024

Anne
Anne S.
Flagami, FL | Reviewed on Nov 03, 2024
Each of our guides were warm and welcoming. They were very knowledgable about the history and the current status of their respective cities. Drivers and guides coordinated the transportation aspects very well which provided smooth and relaxing transitions for us.
Restaurant choices were excellent, including the breakfast buffets at each of our hotels.
The Yangtze River cruise was unbelievable. Not only is the scenery outstandingly beautiful, but the staff was congenial and provided a...
Read more

Each of our guides were warm and welcoming. They were very knowledgable about the history and the current status of their respective cities. Drivers and guides coordinated the transportation aspects very well which provided smooth and relaxing transitions for us.
Restaurant choices were excellent, including the breakfast buffets at each of our hotels.
The Yangtze River cruise was unbelievable. Not only is the scenery outstandingly beautiful, but the staff was congenial and provided a couple of delightful entertainment shows with song and dance.
Our stay in Shanghai was especially enjoyable at Sunrise on the Bund hotel, and our guide JayJay made our time together very special in spite of rain from a typhoon that passed through.

Hotel Review
Sunrise On The Bund

Sunrise on the Bund is well located near the amazing riverfront. The room was spacious and luxuriously decorated. The bathroom was equipped with a rainfall shower plus a deep soaking tub and an automatic Toto toilet. They provided adequate water bottles each day. Slippers, robes added to our comfort. We looked forward to each day’s included breakfast buffet with its abundant choices of western and Chinese food.

Authenticity & Character
This hotel has superior decorative finishes. It is artfully appointed and comfortable.
Location
It’s about two blocks from the fabulous riverfront which is all lit up at night. There’s also a mall located two blocks in another direction with plenty of eating establishments to choose from.
Staff
Friendly staff, professional manner
Cleanliness & Comfort
No complaints. Very clean …like new. The housekeeping was impeccable.
Local specialist: Heidi Jiang
Heidi
Heidi Jiang
Local specialist in China | Replied on Nov 04, 2024
Dear Anne, Hope you are doing great. Thank you so much for your wonderful review. We are thrilled to hear that you had such a memorable experience during your trip. Our guides take great pride in sharing their knowledge and ensuring a warm and welcoming atmosphere, and it's fantastic to know they made a positive impression on you. It’s also wonderful to hear that you had an enjoyable stay at the Sunrise on the Bund hotel. We appreciate your kind words about your room and the amenities... Read more

Dear Anne,

Hope you are doing great. Thank you so much for your wonderful review. We are thrilled to hear that you had such a memorable experience during your trip. Our guides take great pride in sharing their knowledge and ensuring a warm and welcoming atmosphere, and it's fantastic to know they made a positive impression on you.

It’s also wonderful to hear that you had an enjoyable stay at the Sunrise on the Bund hotel. We appreciate your kind words about your room and the amenities provided. We hope to welcome you back for another unforgettable experience in the future.

Safe travels and happy life.

Best regards as always,
Heidi

Vicky , you arranged our Australia and New Ze...
Australia | Nov 15 - Dec 3, 2025

K
Kadamby J.
Canada | Reviewed on Nov 03, 2024
Vicky , you arranged our Australia and New Zealand trip very well. Hotel stays were very good except Fable where the service was moderate. Tours were very well organized, pickups were efficient and good and friendly.Ayer’s rock was amazing. Except the evening arranged dinner was so so for us vegetarians and atmosphere was full of bugs at night which the organizers could have controlled better. Cairns is beautiful. Seeing Great Barrier Reef was wonderful. On the whole an amazing trip and... Read more

Vicky , you arranged our Australia and New Zealand trip very well. Hotel stays were very good except Fable where the service was moderate. Tours were very well organized, pickups were efficient and good and friendly.Ayer’s rock was amazing. Except the evening arranged dinner was so so for us vegetarians and atmosphere was full of bugs at night which the organizers could have controlled better. Cairns is beautiful. Seeing Great Barrier Reef was wonderful. On the whole an amazing trip and experience. Thank you Vicky.

Hotel Reviews
Fable Auckland
Auckland

Many staff spoke English poorly and communication was difficult.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Poor cleaning. Bathroom sink poorly designed.
Hotel St. Moritz
Queenstown
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Langham
Southbank
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Crystalbrook Flynn
Cairns
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Desert Gardens Hotel
Yulara
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sir Stamford at Circular Quay
Sydney

Old charm. Very centrally located. Good service.

Authenticity & Character
Location
Staff
Polite and helpful.
Cleanliness & Comfort
Activity Reviews
Private Full-Day Rotorua Tour
Private Full-Day Rotorua Tour
Auckland
Quality of Experience
Guides, Drivers and Staff
Transport
Waiheke Island - Exclusive Tours - STANDARD DAY (Private Tour)
Waiheke Island - Exclusive Tours - STANDARD DAY (Private Tour)
Auckland
Quality of Experience
Guides, Drivers and Staff
Transport
Debra was excellent.
TSS Earnslaw and BBQ Buffet Lunch in Queenstown
TSS Earnslaw and BBQ Buffet Lunch in Queenstown
Queenstown (NZ)
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Milford Sound – One way small bus, nature cruise & flight back
Milford Sound – One way small bus, nature cruise & flight back
Queenstown (NZ)
Quality of Experience
Guides, Drivers and Staff
Transport
Great Ocean Road Full Day Private Experience
Great Ocean Road Full Day Private Experience
Melbourne
Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Private Melbourne City Highlights
Half Day Private Melbourne City Highlights
Melbourne
Quality of Experience
Guides, Drivers and Staff
Transport
Private Daintree Wanderer Tour
Private Daintree Wanderer Tour
Australia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Ocean Freedom - Cruise to Outer Edge of Upolu Reef and Upolu Cay Reef (Departs from Cairns)
Ocean Freedom - Cruise to Outer Edge of Upolu Reef and Upolu Cay Reef (Departs from Cairns)
Australia
Quality of Experience
Guides, Drivers and Staff
Transport
Discover the mysteries of the outback sky
Discover the mysteries of the outback sky
Uluru
Quality of Experience
Guides, Drivers and Staff
Transport
Uluru Sunrise (Ayers Rock) and Kata Tjuta Half Day Trip
Uluru Sunrise (Ayers Rock) and Kata Tjuta Half Day Trip
Uluru
Quality of Experience
Guides, Drivers and Staff
Transport
Field of Light Dinner | Indulge in a feast for the soul
Field of Light Dinner | Indulge in a feast for the soul
Uluru
Quality of Experience
Food
Better vegetarian options.
Guides, Drivers and Staff
Transport
Sydney Harbour Sunset Dinner Cruise (premium Window Seating)
Sydney Harbour Sunset Dinner Cruise (premium Window Seating)
Sydney
Quality of Experience
Food
Guides, Drivers and Staff
Transport
 Sydney Sights 4 hours - Private Tour
Sydney Sights 4 hours - Private Tour
Sydney
Quality of Experience
Guides, Drivers and Staff
Transport
Blue Mountains Full Day - Private Tour
Blue Mountains Full Day - Private Tour
Sydney
Quality of Experience
Guides, Drivers and Staff
Transport
Sydney Opera House Tour
Sydney Opera House Tour
Sydney
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Nov 03, 2024

Hi Kadamby and Mohan,
Thank you so much for sharing your feedback. I’m thrilled to hear that you had an amazing overall experience in Australia and New Zealand! I’m glad the hotel stays and tours went smoothly, and your trip was as memorable as hoped. I appreciate your comments about the Fable and the Ayers Rock dinner experience and will pass your feedback on to our partners.
Thank you again for trusting me with your travel planning, and I hope these memories stay with you for a lifetime!
Warm regards,
Vicky

Everything was top shelf. From the airport to...
Greece | Oct 1 - Oct 13, 2024

Tracy
Tracy W.
Chicago, IL | Reviewed on Nov 02, 2024
Everything was top shelf. From the airport to the hotel(s) and all the excursions and private tours, everything was awesome! Everyone work together to provide us with a great experience! Read more

Everything was top shelf. From the airport to the hotel(s) and all the excursions and private tours, everything was awesome! Everyone work together to provide us with a great experience!

Hotel Review
Agali Houses
Firostefani 00

Beautiful views from our balcony. Excellent breakfast as well

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
The Acropolis & Acropolis Museum Private Guided Tour
The Acropolis & Acropolis Museum Private Guided Tour
Athens

This is a must when in Athens

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Antonis Chatzis

Our trip to Australia was fabulous. Asko was...
Australia | Oct 19 - Nov 1, 2024

E
Elizabeth K.
San Jose, CA | Reviewed on Nov 02, 2024
Our trip to Australia was fabulous. Asko was easily reachable when we had questions. First, all the hotels we stayed in were great and in excellent locations making it easy for us to get around. The excursions were well thought out. We got premium seats for the Penguin Parade, that was unexpected. The Great Ocean Road was stunning. Our guides for the Penguin Parade and Great Ocean Road were professional, polite and funny. Hobart was lovely. Uluru was next and beautiful. The sunset... Read more

Our trip to Australia was fabulous. Asko was easily reachable when we had questions. First, all the hotels we stayed in were great and in excellent locations making it easy for us to get around. The excursions were well thought out. We got premium seats for the Penguin Parade, that was unexpected. The Great Ocean Road was stunning. Our guides for the Penguin Parade and Great Ocean Road were professional, polite and funny. Hobart was lovely. Uluru was next and beautiful. The sunset dinner, show and sunrise at Ayer's Rock. I can't say enough. Barrier Reef was next. We spent a relaxing day at Moore's Reef. For those that didn't go in the water there was the glass bottom boat and the submarine. Our last days were spent in Sydney. The Dream World Tour was exceptional. We learned a lot, we wanted to leave with more information about the First Nation than when we came. Our trip Wildlife, Waterfall and Wine tour was a nice change. Our driver, "the other Steve", made that tour enjoyable and he provided a lot of information. Then we had a free day in Sydney to shop and relax. It couldn't have been better. Thank you for an unforgettable journey!

Hotel Reviews
Rydges Melbourne Hotel
Melbourne

This hotel is centrally located. Hotel personnel where very helpful. It's easy to walk to our parts of the city. Chinatown is right across the street. I would definitely recommend this hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mövenpick Hotel Hobart
Hobart
Authenticity & Character
Location
Close to restaurants, shopping and wharf. Easy walk around town.
Staff
Reception when we arrived was friendly, provided answers to all our questions.
Cleanliness & Comfort
The York, by Swiss-Belhotel
Sydney
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Desert Gardens Hotel
Yulara
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pacific Hotel Cairns
Cairns
Authenticity & Character
Location
Easy walk to wharf and restaurants.
Staff
Local specialist: Asko Merilainen
Asko
Asko Merilainen
Local specialist in Melbourne, Australia | Replied on Nov 08, 2024

Thank you for your feedback, and I'm glad you enjoyed your trip!

We had an amazing trip and Hakim did an excel...
Morocco | Oct 12 - Oct 26, 2024

C
Cynthia O.
Seattle, WA | Reviewed on Nov 02, 2024

We had an amazing trip and Hakim did an excellent job. As this was our first experience with KimKim, we were nervous whether the arrangements would work out as promised. But everything was great, and I'm glad we relied on Hakim's excellent reviews and expertise.

Local specialist: Hakim ALIBOUCHE
Hakim
Hakim ALIBOUCHE
Local specialist in Agadir | Replied on Dec 26, 2024
Dear Cynthia, Thank you for sharing your comments on your wonderful experience! It’s so nice to hear that your first trip with us exceeded expectations and turned out to be amazing. Our expertise and excellent planning made a strong impression, ensuring everything went smoothly and lived up to the promises. Your trust in us paid off, allowing you to enjoy a stress-free and well-organized journey. It’s great to see such a positive outcome for your first experience with Kimkim and Orion Trek... Read more

Dear Cynthia,

Thank you for sharing your comments on your wonderful experience!

It’s so nice to hear that your first trip with us exceeded expectations and turned out to be amazing. Our expertise and excellent planning made a strong impression, ensuring everything went smoothly and lived up to the promises.

Your trust in us paid off, allowing you to enjoy a stress-free and well-organized journey. It’s great to see such a positive outcome for your first experience with Kimkim and Orion Trek Voyages, and your feedback will undoubtedly encourage others to place their confidence in all of us!

Looking forward to offering you another memorable journey in the future!

best,
Hakim

Kimkim is efficient and easy to work with.
Switzerland | Oct 15 - Oct 24, 2024

L
Laura S.
Flagami, FL | Reviewed on Nov 02, 2024
Since I had very little time to plan and book a trip to Switzerland , I decided to give kimkim a try. In 7 weeks, Mathilde put together a suggested itinerary, worked with me on zoom calls to add and subtract destination cities, and purchased/booked travel passes and hotels. While I might have done a few things differently (like staying in Wengen rather than Grindlewald), all in all I think it was money well spent with kimkim. The directions for each stop were thorough and clear and the... Read more

Since I had very little time to plan and book a trip to Switzerland , I decided to give kimkim a try. In 7 weeks, Mathilde put together a suggested itinerary, worked with me on zoom calls to add and subtract destination cities, and purchased/booked travel passes and hotels.

While I might have done a few things differently (like staying in Wengen rather than Grindlewald), all in all I think it was money well spent with kimkim. The directions for each stop were thorough and clear and the online vouchers and schedules were easy to access.

If I find myself in a similar situation with short lead time, and no knowledge of the destination country, I would use kimkim again.

Local specialist: Mathilde Dubuisson
Mathilde
Mathilde Dubuisson
Local specialist in Villefranche-sur-Saône | Replied on Nov 06, 2024

Hi Laura,
Thanks for taking the time to write a review and sharing about your experience with kimkim! I'm glad you appreciated the services such as the personalized travel documents!
I wish you all the best in your future travels!
Mathilde

Helena and KimKim were amazing in making our trip so wonderful!
Spain | Oct 18 - Oct 29, 2024

Ronald
Ronald R.
Ashburn, VA | Reviewed on Nov 02, 2024
Helena and KimKim were amazing in helping us plan our first two week trip to Spain. The trip was wonderful and went seamlessly without a single hiccup. Helena gave us everything we asked for and more and was able to foresee details we would not have thought of. She found the perfect hotels, tours, activities and transportation for us and planned it in a way that flowed so well. She also provided multiple suggestions on the best things to do, places to eat etc. in our downtime. Our tour... Read more

Helena and KimKim were amazing in helping us plan our first two week trip to Spain. The trip was wonderful and went seamlessly without a single hiccup. Helena gave us everything we asked for and more and was able to foresee details we would not have thought of. She found the perfect hotels, tours, activities and transportation for us and planned it in a way that flowed so well. She also provided multiple suggestions on the best things to do, places to eat etc. in our downtime. Our tour guides were well informed and friendly and made sure we got the most of the experience. They knew how to avoid the crowds without missing out on anything. We learned so much of the history and culture of Spain and saw beautiful scenery, cathedrals, palaces, fortresses, old towns, city streets and more. Our drivers were also friendly and fun to talk to. We loved the trip app that KimKim provided, giving us a very detailed outline of every day that Helena had organized - hotels, drivers and their contact number, tours and guides, train rides and tickets etc. Additionally it included information about each city and site, where to go, what to see and where to eat. We found it to be invaluable. Everywhere we went we were expected and welcomed warmly. We are very grateful for Helena and KimKim and will definitely use again and recommend to others.

Hotel Reviews
Only YOU Hotel Malaga
Málaga

We loved the Only You hotel. The staff was very friendly and accommodating, the location was amazing, the views from the room and the top of the hotel (where we ate breakfast) were beautiful. We really enjoyed staying at the Only You in Malaga.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Meliá Granada
Granada

We loved our stay at the Melia. The rooftop had an amazing view of the city, our room was nice and the food was good! The staff were friendly and very helpful with every detail of our stay. The location was great too and we had no problem walking everywhere we needed to go.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Colón Gran Meliá
Seville

We really enjoyed this hotel! The staff were friendly, it was a great location and the food was good. It was a pretty hotel and we enjoyed our stay here!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Urban
Madrid

Beautiful hotel in a great location. Staff were very friendly and helpful and the food was great! We enjoyed our stay here.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Explore Marbella
Explore Marbella
Spain

We enjoyed the beautiful drive to Marbella with Angel who was informative and so friendly. Marbella old town was beautiful and really neat! We had a delicious lunch there and enjoyed looking at the pretty flower lined streets and visiting the shops. Overall we had a fun trip to Marbella.

Quality of Experience
Guides, Drivers and Staff
Transport
Privately Guided Visit of Málaga
Privately Guided Visit of Málaga
Spain

Malaga is another beautiful city in Spain and we had a great private tour with Nahuel. He was a great guide and very informative! We enjoyed this tour and learning the history of Malaga. The Roman Theater was very cool and we learned how the Cathedral of Malaga was unfinished but they are working on finishing it now. It was also at the time of Picasso's birthday which is the same day as mine and so we learned more about his history with Malaga. Nahuel also gave us some great suggestions for places to go eat and to see while we were there. This was a great tour!

Quality of Experience
Guides, Drivers and Staff
Transport
Private Transfer {{start_location}} to {{end_location}} via Ronda
Private Transfer {{start_location}} to {{end_location}} via Ronda
Spain

We enjoyed the views of the countryside on this private drive with Rafael who was very nice to Rhonda and when we got there, WOW! What an amazing place! The views and cliff are just incredible and the town of Rhonda was fun too. We had an excellent lunch at a cafe in the city and enjoyed walking around. But really it's all about the views. Wow!

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Visit:  Alhambra & Generalife Gardens
Guided Visit: Alhambra & Generalife Gardens
Granada

Wow! The Alhambra and gardens are amazing! There was so much to see and it was beautiful! Christina was a great guide and very informative and made the tour fun. The views were incredible as well as the beautiful gardens and of course the palaces. The old fortress and the old roman aqueduct and ruins were very cool. There is a museum onsite that had some very neat artifacts. There were so many different parts to this tour and each part was spectacular! We really enjoyed this tour!

Quality of Experience
Guides, Drivers and Staff
Transport
Flamenco Show in a Sacromonte Cave
Flamenco Show in a Sacromonte Cave
Granada

What a great Flamenco show in Granada! We even enjoyed the walk up the hill to the Sacromonte area where the Flamenco show was held in the cave. It was a lot of fun and the performers were so talented from the dancers to the singers to the guitar player. We had a great experience!

Quality of Experience
Guides, Drivers and Staff
Transport
Train Seville to Córdoba,  Guided Visit of Córdoba, Train Córdoba to Seville
Train Seville to Córdoba, Guided Visit of Córdoba, Train Córdoba to Seville
Seville

Wow! Cordoba is such a neat city with so much to see! We had a great tour with Jose who was so informative! We loved the old Roman bridge and of course the Mezquita, the enormous mosque-cathedral. That was pretty amazing and there was so much in there to take in! It is such an interesting history. We had an excellent lunch while there and some free time to explore.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit an Andalusian Olive Oil Estate
Visit an Andalusian Olive Oil Estate
Spain

We really loved this tour of the Olive Oil Estate. Alberto our driver to the estate was a lot of fun and taught us a lot as well. Sarah, who led our private tour of the estate was great! We learned so much that we didn't know about the types of olives and the process of making olive oil both in the present and the past. A bonus was the carriage collection that the owner had - it was amazing to see and we got to pet the horses. We also enjoyed the tasting at the end. Sarah made the tour a fun experience and we really enjoyed it!

Quality of Experience
Guides, Drivers and Staff
Transport
Private Guided Visit of Seville
Private Guided Visit of Seville
Seville

We loved our private tour of Seville with Lita! Wow, what a beautiful city with so much to see and so much history. Lita was so informative and we had a great tour with her. We learned so much about Seville and saw so many beautiful sights, history and buildings. It was a wonderful tour!

Quality of Experience
Guides, Drivers and Staff
Transport
Train Madrid to Toledo, Guided Visit of Toledo,  Train Toledo to Madrid
Train Madrid to Toledo, Guided Visit of Toledo, Train Toledo to Madrid
Madrid

Wow! Toledo is such an amazing place full of history and cultural and very unique as well. We loved our guide Sonia. She taught us so much about Toledo and the history, art, architecture and so much more there. She knew. how to take the side roads to avoid the busy and more crowded areas and got us right up front for prime views of everything. She knew so much about every aspect of the city and all of its history. She was fun and went out of her way to give us additional suggestions of places to eat and see and even got us a taxi back to the train station. Toledo is a place where I wish we'd been able to stay longer.

Quality of Experience
Guides, Drivers and Staff
Transport
Walking Madrid’s Old Town
Walking Madrid’s Old Town
Madrid

Wow! So many beautiful sights, cultural and history in Madrid. Our guide, Javi was great! He was very informative and friendly and took us to some neat places and a few out of the way shops in Old Town that we loved. We really enjoyed this tour!

Quality of Experience
Guides, Drivers and Staff
Transport
Tapas Culinary Experience
Tapas Culinary Experience
Madrid

We loved this tour! It was our first night in Madrid and the perfect introduction. Our guide was fun and very informative, the food and drinks were really good and we had a great group and met some cool people. We really loved this tour!

Quality of Experience
Food
Guides, Drivers and Staff
Local specialist: Helena Fernández
Helena
Helena Fernández
Local specialist in Madrid, Spain | Replied on Nov 04, 2024
Hi Ron and Lynette, Thank you so much for this wonderful review! I’m delighted to hear how much you enjoyed your first trip to Spain, especially the experiences with our fantastic guides and drivers. I’m so glad they enriched your journey with their knowledge, all while keeping things seamless and crowd-free. I’ll be sure to share your kind words with them—they’ll be thrilled! It was truly a pleasure to plan this trip, and I’m so happy you enjoyed the variety of experiences it included. I... Read more

Hi Ron and Lynette,

Thank you so much for this wonderful review! I’m delighted to hear how much you enjoyed your first trip to Spain, especially the experiences with our fantastic guides and drivers. I’m so glad they enriched your journey with their knowledge, all while keeping things seamless and crowd-free. I’ll be sure to share your kind words with them—they’ll be thrilled!

It was truly a pleasure to plan this trip, and I’m so happy you enjoyed the variety of experiences it included.

I look forward to planning your next adventure, whether it’s exploring more of Spain, discovering Portugal, or even creating a new experience in Italy or Morocco.

Warmest regards,
Helena

Planning a trip to a distant destination is n...
Japan | Oct 14 - Oct 26, 2024

Lisa
Lisa P.
Palo Alto, CA | Reviewed on Nov 02, 2024
Planning a trip to a distant destination is never easy, but the experience and guidance we received for Japan was perfect. Our guides Johnny & Lia had great knowledge and showed their love for the visitor experience in their home country. Travel within Japan was expertly handled, hotels were perfect and sites visited gave us a glimpse into the culture of the country. Read more

Planning a trip to a distant destination is never easy, but the experience and guidance we received for Japan was perfect. Our guides Johnny & Lia had great knowledge and showed their love for the visitor experience in their home country. Travel within Japan was expertly handled, hotels were perfect and sites visited gave us a glimpse into the culture of the country.

Hotel Reviews
Osaka Excel Hotel Tokyu

Perfectly located in the shopping district. Walkable to stores and great food

Authenticity & Character
Had a contemporary vibe
Location
Easily accessible to subway, JR train and shopping
Staff
Always willing to help the guests
Cleanliness & Comfort
Loved that their was laundry self service on our floor
Kyoto Tokyu Hotel
Kyoto

Nestled in Kyoto, walkable to the aquarium. Beautiful and comfortable

Authenticity & Character
Perfectly appointed
Location
Easily accessible to parts of kyoto
Staff
Very helpful
Cleanliness & Comfort
Hotel is spotlessly clean
Hotel Century Southern Tower
Tokyo

Great location with perfect amenities

Authenticity & Character
Nicely Appointed rooms
Location
Right in the heart of the Shibuya area
Staff
Helpful and conscientious
Cleanliness & Comfort
Love the slippers and pajamas
Local specialist: Kate Long
Kate
Kate Long
Local specialist in Japan | Replied on Nov 03, 2024
Dear Lisa, Thank you so much for sharing your wonderful experience in Japan with us! We are delighted to hear that your trip was a success and that our guides Johnny & Lia were able to provide you with a memorable and insightful journey through their home country. It brings us immense joy to know that you found the guidance and experience to be perfect during your visit to Japan. We take great pride in ensuring that our clients have a seamless travel experience, and we are thrilled to hear... Read more

Dear Lisa,

Thank you so much for sharing your wonderful experience in Japan with us! We are delighted to hear that your trip was a success and that our guides Johnny & Lia were able to provide you with a memorable and insightful journey through their home country.

It brings us immense joy to know that you found the guidance and experience to be perfect during your visit to Japan. We take great pride in ensuring that our clients have a seamless travel experience, and we are thrilled to hear that you enjoyed the expertly handled travel arrangements, perfect accommodations, and culturally enriching sites visited.

We will be sure to pass along your kind words to Johnny & Lia, who will be thrilled to hear about the positive impact they had on your trip. It was a pleasure assisting you in planning your visit to this beautiful destination, and we look forward to creating more unforgettable experiences for you in the future.

Thank you once again for choosing us as your travel advisors!

Kindest regards,
Kate

Our trip went very well overall. The guides a...
Portugal | Oct 22 - Oct 30, 2024

Eric
Eric F.
Newark, NJ | Reviewed on Nov 02, 2024
Our trip went very well overall. The guides and tours were very good, especially the Day Trip to Sintra with Nuno and the substitute Food Tour with Daniella. The hotels worked out nicely and were in perfect locations. And the train transfers went smoothly. I really enjoyed having everything available in the Trip Plan app, and the recommendations on sites and restaurants were helpful. Only three things didn't work out, none of which were due to the agency. And they were very responsive in... Read more

Our trip went very well overall. The guides and tours were very good, especially the Day Trip to Sintra with Nuno and the substitute Food Tour with Daniella. The hotels worked out nicely and were in perfect locations. And the train transfers went smoothly. I really enjoyed having everything available in the Trip Plan app, and the recommendations on sites and restaurants were helpful.

Only three things didn't work out, none of which were due to the agency. And they were very responsive in each case.

Our driver left the Lisbon airport before we arrived--but we had been delayed an hour and half getting through passport control. The agency offered to reimburse our cab ride. Also, our first tour (Food Tour) canceled at the last minute but the agency found another (and likely much nicer) tour with Daniella. And lastly, our Walking Tour of Lisbon wasn't able to go because the guide had just slipped and injured herself, all understandable and the agency issued a refund.

Hotel Reviews
Mercure Porto Centro Santa Catarina
PORTO

Excellent location

Authenticity & Character
Typical for brand hotel
Location
Easy to get everywhere
Staff
Very helpful
Cleanliness & Comfort
Well kept
Lisboa Prata Boutique Hotel
Lisboa

Excellent location.

Authenticity & Character
Adaptive use of an old building
Location
Easy to get most everywhere
Staff
Very helpful
Cleanliness & Comfort
Could use some sprucing up (stains, etc.)
Activity Reviews
Private Day Excursion: Sintra, Cascais & Estoril
Private Day Excursion: Sintra, Cascais & Estoril
Portugal

Amazing time with Nuno. Very helpful and informative with a personal touch.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Lisbon Culinary Food Experience
Lisbon Culinary Food Experience
Lisbon

Excellent tour and narrative with Daniella. Food was great and the history really added to the experience.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Marta Trzeciakowska
Marta
Marta Trzeciakowska
Local specialist in Madrid, Spain | Replied on Nov 05, 2024

Hi Eric, thank you for submitting your review! I am happy to hear you enjoyed your trip and our attention to detail and customer service before and during the trip. I hope you get in touch again when planning a new adventure abroad, as I would be thrilled to help 😊 Wish you both all the best, Marta

We had an excellent 10 days in Rome and Sorre...
Italy | Oct 23 - Nov 1, 2024

Steven
Steven F.
Australia | Reviewed on Nov 02, 2024
We had an excellent 10 days in Rome and Sorrento. Everything worked well with great transfers, good hotels and excursions. The excursions we went on were all good but in hindsight private tours in Rome would have been better for us. Rome is extremely busy and in groups of 12 plus it’s often hard to hear the guide. The accommodation was as described, clean and of a good standard. Sorrento was an excellent base to explore the Amalfi coast and Pompeii. Read more

We had an excellent 10 days in Rome and Sorrento. Everything worked well with great transfers, good hotels and excursions. The excursions we went on were all good but in hindsight private tours in Rome would have been better for us. Rome is extremely busy and in groups of 12 plus it’s often hard to hear the guide. The accommodation was as described, clean and of a good standard. Sorrento was an excellent base to explore the Amalfi coast and Pompeii.

Hotel Reviews
Room Mate Filippo
Rome

An excellent B&B in the Barberini area. Modern, clean comfortable rooms. Staff were very caring and helpful.

Authenticity & Character
Modern, clean, quiet and well located.
Location
Close to plenty of attractions and the Metro.
Staff
My partner injured her knee travelling to Rome and the staff were very caring and helpful.
Cleanliness & Comfort
The place was spotless.
Hotel Continental
Sorrento

Great location close to the old town and the beach/port area. Rooms were spacious, clean, and staff were very helpful. Very quiet of a night to sleeping was easy.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Royal Suite Trinita dei Monti
Rome

The hotel is in a great location on the Spanish Steps. Drinks in the courtyard at sunset was fantastic. However it is hard to access with luggage via a tiny elevator. The rooms whilst very nice were all quite different eg: our room had an extremely small bathroom but a big bedroom. The hotel only has eight rooms and is one floor is a residential building.

Authenticity & Character
Bathroom in unit 27
Location
Proximity to many attractions and Metro
Staff
Very helpful.
Cleanliness & Comfort
Activity Reviews
Day at leisure in Sorrento
Day at leisure in Sorrento
Sorrento

We organised a cooking class and we had a wonderful day.

Quality of Experience
Guides, Drivers and Staff
Transport
Capri self guided day-trip with hydrofoil tickets
Capri self guided day-trip with hydrofoil tickets
Sorrento

At best it’s a fast ferry not a hydrofoil. The trip to Capri was fine but timing of the return trip changed without notice. At one stage we were wondering how we would get home. In the end we got a later ferry. While Capri is nice, it’s very expensive to eat and drink. The Blue Grotto closed in the early afternoon allegedly due to high tide but we suspect it closed due to lack of people.

Quality of Experience
Guides, Drivers and Staff
Transport
Amalfi and Positano discovery boat tour in a small group
Amalfi and Positano discovery boat tour in a small group
Sorrento

What a wonderful way to see the Amalfi coast and the towns of Positano and Amalfi. The boat was excellent for 10-12 people. The time we had in both Amalfi and Positano was enough to get a taste of both places. We every had a couple of beers/wines on the trip and this was much appreciated. However a hotel pickup would have been appreciated as we had a 20 minute walk to from the pick up point.

Quality of Experience
The boat, the driver, the guide and the hospitality.
Guides, Drivers and Staff
They loved their jobs.
Transport
Pompeii  Excavations half-day Tour
Pompeii Excavations half-day Tour
Italy

Great guide and transport. The guide wasvery knowledgeable and funny. we arrived as the gates opened, so we beat the crowds. Pompeii was an amazing experience and 1/2 say was plenty of time to see the key things.

Quality of Experience
Knowledge of the guide
Guides, Drivers and Staff
Very friendly and knowledgeable
Transport
Great driver on very narrow roads
Vatican & Sistine Chapel - Small Group Tour
Vatican & Sistine Chapel - Small Group Tour
Rome

The guide was knowledgeable and spoke well. We only passed by the art in the Vatican Museum with little time to appreciate it. We did not see the Raphael room or the Caravaggio’s. It felt like the Vatican Museum was the conveyor belt to the Sistine Chapel. The crush in the Sistine Chapel was awful. The tour of St Peters was good. Having been to Rome previously and seen the Museum etc, I know how good the experience can be. Too many people in small spaces.

Quality of Experience
Guides, Drivers and Staff
Better audio
Colosseum, Roman Forums and Palatine Hill
Colosseum, Roman Forums and Palatine Hill
Rome

The tour was too big and it was hard to hear the guide. Going to the Coliseum at 11 was too late on the day as the coliseum gets very crowded. We visited the Forum and Palatine Hill before and this could have been done first

Quality of Experience
Smaller groups
Guides, Drivers and Staff
Better audio systems.
Local specialist: Emi Carletti

Southern Italy in 15 Days
Italy | Oct 15 - Nov 1, 2024

Bernadette
Bernadette A.
Hong Kong SAR China | Reviewed on Nov 02, 2024
The pace was just right! The tour guides all excellent for pier private service tours and in the end the Mikos of Mt Etna and Catania, Elise for the shared tours where phenomenal in understanding and appreciating all that we see. Private pick up service, on time and excellent and helpful to see the sights. I’m so happy to have chosen Kimkim. Read more

The pace was just right! The tour guides all excellent for pier private service tours and in the end the Mikos of Mt Etna and Catania, Elise for the shared tours where phenomenal in understanding and appreciating all that we see. Private pick up service, on time and excellent and helpful to see the sights. I’m so happy to have chosen Kimkim.

Hotel Review
Hotel Politeama
Palermo

Motel rather than hotel

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Eirini Daouka
Eirini
Eirini Daouka
Local specialist in Greece | Replied on Nov 05, 2024

Dear Bernadette, Thank you so much for sharing your experience with us! Ensuring a smooth, stress-free journey is our top priority, so it’s wonderful to hear that you enjoyed our drivers and expert local guides. We take great pride in working with such a dedicated team and will be sure to pass along your kind words to them.

We’d be delighted to assist with any future travels you have to Italy! Until then, arrivederci from the entire Storywalking team!

Our Trip to Vietnam, Cambodia and Laos was pl...
Vietnam | Oct 4 - Oct 20, 2024

Stephen
Stephen B.
France | Reviewed on Nov 02, 2024
Our Trip to Vietnam, Cambodia and Laos was planned over roughly 6 months with the help of Long, our travel specialist. This was our first visit to SE Asia and we wanted to include parts of Vietnam, Cambodia and Laos. In Vietnam with our guides Mai, Tran and Johnny, we visited Hanoi, Mai Chau, Ninh Binh, Halong Bay for a cruise, Hué, Hoi An and Saigon-Mekong Delta. A couple of days in Cambodia, based in Siem Reap with our guide, Sen, allowed us to visit all the major temples - the 5 am visit... Read more

Our Trip to Vietnam, Cambodia and Laos was planned over roughly 6 months with the help of Long, our travel specialist. This was our first visit to SE Asia and we wanted to include parts of Vietnam, Cambodia and Laos. In Vietnam with our guides Mai, Tran and Johnny, we visited Hanoi, Mai Chau, Ninh Binh, Halong Bay for a cruise, Hué, Hoi An and Saigon-Mekong Delta. A couple of days in Cambodia, based in Siem Reap with our guide, Sen, allowed us to visit all the major temples - the 5 am visit to Angkor Wat was particularly spectacular with the sunrise! After that we spent 3 days in Laos based in Luang Prabang, our guide, Som, showed us a city tour and we experienced the incredible Fire Boat Festival, a Mekong cruise and visits to the Pak Ou Caves and Kuang Si Waterfall. At the end of our 16 day holiday we returned to Hanoi before our flight home, the next evening. It was a fabulous holiday with many spectacular sights and sensations. Thank you to Long, our travel specialist and all of our guides, your dedication and professionalism was much appreciated!

Hotel Reviews
HARI Residence & Spa
Svay Dangkum Commune, Siem Reap

As part of our SE Asia tour including Vietnam, Cambodia and Laos, we stayed at this hotel in Siem Reap, Cambodia for two nights, October 14 & 15, 2024. We were extremely disappointed with the quality of the room in the Hari Residence, it was really bad. I've refrained from giving details because it doesn't come close to any of the other rooms we had during our tour and don't want to seen as overreacting - but I can supply those if you wish. The only reason I give this place one star is because of the breakfast room staff who were polite and courteous.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Souphattra Hotel Luang Prabang
Luang Prabang

This really is an excellent hotel, possibly the best place we stayed in during our whole SE Asia tour. The style was modern, an elegant boutique hotel. Our room was a medium size but comfortable, well equipped and with a decent shower/bathroom; it was very clean. The hotel's staff were very polite and helpful with attention to detail. There were some nice touches such as the efforts they made for decorating the hotel for the fire boat festival. The pool and bar area was excellent and the restaurant agreeable to use with a nice atmosphere (it covered breakfast and all other meals). The hotel was conveniently located and a short walk or ride into the main areas of Luang Prabang and we would happily stay there again.

Le Clos Du Fil Hotel
Ninh Binh

This is a decent hotel with friendly staff. Our room was a good size and was very clean. There were plenty of plugs! The restaurant and service was good (we only had breakfast). We particularly liked the pool which was in very agreeable, exotic surroundings and marvelous for cooling off after a day travelling and visiting! The hotel was in a good location, 2 minutes walk from the main road through Ninh Binh, good for a stroll and with lots of restaurants. I would definitely stay there another time.

Acnos Hotel

This hotel has an interesting modern stylish design and was very clean everywhere with very friendly & polite staff. We particularly liked our upper floor bedroom which was a reasonable size with a comfortable bed and decent shower & toilet. The hotel was well located in Saigon with easy access to the town centre and places to eat (~8-900 metres). The breakfast area was on the top floor with a spectacular view of the city and plenty of space - staff were very efficient and agreeable. Breakfast was decent with a good selection and choice. We enjoyed our stay in this hotel, It might apparently only have 3 stars but we were happy with our stay and it's certainly a good choice for a short touring visit of the Saigon area.

Hoi An Riverside Villas & Apartments

We stayed at the Riverside Villas & Apartments, Hoi An for one night on October 11 , 2024. Our hotel room was quiet but small and cramped (nowhere to store our cases conveniently) but it was very clean with a reasonable bathroom. The hotel staff were polite and it had a nice pool. The breakfast was fine. We found a nice restaurant (Firefly Garden) 3-400 m from the hotel (there were plenty of others around too). Overall our stay was ok - however, the hotel is 2-3 km outside the main tourist area of Hoi An and it was just a pity that it was so far from the town centre.

Eldora Hue
Hue

The hotel has a "baroque" architectural style and we did appreciate the size and cleanliness of our comfortable room (and the view since we were on an upper floor). The rest of the hotel was clean and comfortable too, the swimming pool (top floor) was super with good views of the city, again nice to relax with a swim after a days' sightseeing! A pity the hammam and sauna were not working. The breakfast was good with plenty of choice. It was necessary to choose your breakfast timing a bit since there were several tour groups staying at the same time as us which sometimes made the breakfast restaurant crowded and tables were not always cleared away in a timely manner. However, that's a problem often encountered in hotels and I will say that the staff were quick to replenish the buffet - so avoided a downside of sharing with tour groups. The hotel was situated in a good location and a brief walk found plenty of restaurants to choose from in the evening. Overall our stay was a positive experience.

Doris Cruise

We used Doris Cruise for the Ha Long Bay part of our Vietnam tour. We had a "Junior Double Suite Sea View with Private Balcony" which we thought was very nice and comfortable with a good bathroom and nice secluded balcony. This was good since it was on the second floor away from the sea - from time to time there were small rowing/motor boats stopping and trying to sell drinks and souvenirs who did not understand "no thank you". The cruise ship was nicely designed and decorated and very clean. We liked the jacuzzi situated in the bow and had a good soak there whilst most other people went on the visits (we didn't do those). Staff were agreeable and extremely helpful. The restaurant was nicely designed and allowed good sight seeing whilst at lunch. The food was ok, we did find the buffet a little bit limited and it was not always replaced in a timely manner. There were two downsides for us, one was the cost of the drinks, in particular, the wine, even for Vietnam was ridiculously expensive, much of it at 40-60€ a bottle! The second, was the long tender trip out to and back from the cruise ship which ate into the stay somewhat (40-50 minutes each way). Overall though, the cadre of the visit and the incredible scenery made the trip certainly memorable!

MK Premier Boutique hotel
Hanoi

This is a nice hotel with agreeable and helpful staff. We stayed there twice, two nights at the start of our October 2024 SE Asia visit and one night at the end since we used Hanoi as a gateway for our tour. The hotel is very conveniently situated in the old town and great as a starting point for that part of Hanoi and further afield. Staying there makes it easy to experience the local atmosphere! There is a nice rooftop bar and restaurant together with the breakfast room. Everything we ate there was good but not fine dining (breakfasts and evening meal). There are also plenty of places to eat outside too. For our first stay we had a 4th floor room which was a nice size and with a balcony (the shower was ok but had a slippery floor). For our second visit, we stayed in a 5th floor room which had a large balcony, nice bathroom and sauna. The rooms were very clean. A good place to stay when visiting Hanoi.

Mai Chau Ecolodge

It's a fantastic place to stay. The hotel, room, pool and restaurant & food were all great. Incredible views from our room. Staff & service nice, agreeable. Nothing to add but the fabulous sunset! I would stay here again.

Authenticity & Character
The architectural style
Location
Comfortable room, incredible view.
Staff
Cleanliness & Comfort
Activity Reviews
Luang Prabang city tour full day
Luang Prabang city tour full day
Luang Prabang

We started the tour with a visit to the temple, "Wat May Souvannapoumaram" and after that the national museum to see another ornate temple "Haw Phra Bang" and the royal palace. The temples were very impressive and we liked the royal palace particularly which had plenty of historical information about the royal family (as was). After lunch we moved on to the very old temple "Wat Xiengthong" where the site has been developed since the 1550s. It was quite hot by then so we took a break for a few hours then met our guide again early evening to walk around the historical region downtown to the see the Fireboat Festival and animations. I must say we had a splendid evening there.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Pak Ou Caves - Kuang Si waterfall
Pak Ou Caves - Kuang Si waterfall
Luang Prabang

Today's activities started with a 06h30 start to see the daily morning alms giving ritual to the Buddhist monks. This was quite particular and a very original experience. Following on from this we visited the morning market; this was one of the most diverse local markets we have seen and was a quite unforgettable experience. Following breakfast at our hotel we were driven to the Luang Prabang historic area to start our boat trip up the Mekong River to the Pak Ou Caves. On the way (1h20) we stopped at Chang Hai, a small village selling local whiskey and clothing. We continued for about another 30 minutes (1h50 and about 25 km total) to the caves. Pak Ou Caves are certainly an original experience since they are only accessible from the Mekong River, there are thousands of Buddha statues of all sizes to be found inside and on several levels, truly amazing to see! On the way back to Luang Prabang we stopped at the Nalongkone Shop where we learnt how to make "Sa" paper, their speciality. After lunch we drove to the Kuang Si Falls (about an hour). This was an incredible site - a series of cascading pools which were milky turquoise coloured. The whole site is very large with a spectacular water chute at the top and was well worth the visit.

Day Trip to the Mekong Delta (Ben Tre)
Day Trip to the Mekong Delta (Ben Tre)
Ho Chi Minh City

Our guide Johnny picked us up from our hotel at 8 am for our tour of the Mekong Delta. It was about a 3 hour drive, including a biobreak before our first stop to visit a brick factory at Lò Gạch Phú Tự (according to Google Maps). We saw how the local brick making was done, from the clay to the kiln firing process. Following that we transferred to a river boat along the Ben Tre River (and a fresh coconut drink!). In a tributary of the river we visited a small company making coconut based sweets and other products. There were demonstrations of the different processes- we also explored the craftsmen's shop including tasting the snake wine! (like strange saké). Continuing down the river we stopped and walked a couple of km to a Homestay for lunch (very copious it was too). Our final experience in Ben Tre was a short 15 minute ride in a longboat before heading back to Saigon. All in all, a great day out, made even better by our fantastic guide, Johnny who was a really experienced and helpful person. Possibly the best guide we have ever had on our travels.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Discover Banteay Srei, Banteay Samre & the Roluos Temples
Discover Banteay Srei, Banteay Samre & the Roluos Temples
Siem Reap

Our flight was delayed so there wasn't time to see the Roluos temple. However, the Banteay Srei and Banteay Samre temples were frankly awesome. As our guide Su explained, Banteay Srei really is a gem! Later in the evening we finished with a walking tour around Siem Reap and the night market. Overall, a good day.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore the Complex of Angkor
Explore the Complex of Angkor
Siem Reap

This was one of our favorite days during our holiday. We saw many temples but each totally different. Starting with our 5am first visit to see the sunrise at Angkor Wat following on to the other temples, all close by. Our guide, Su did a great job of explaining the differences between them and their history. It's difficult to identify a preference between views and experiences. maybe we have just a slight bias towards the Temple of Ta Prohm, AKA the "Tomb Raider Temple" which was particularly amazing! Or, just maybe the Hindu temple of Banteay Srei that we visited on the previous day... However, this was an unmissable day :)

Quality of Experience
Guides, Drivers and Staff
Transport
Traditional Apsara show with dinner
Traditional Apsara show with dinner
Siem Reap

The whole evening experience (meal, location and the dance show) was very positive and definitely worthwhile. The dance show was divided into a series of set pieces related to local culture and fascinating; the meal was very good quality with excellent service. We can definitely recommend this experience to other travellers.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hoi An Half-Day  Sightseeing
Hoi An Half-Day Sightseeing
Hoi An

This day was mainly in two parts, 1) the drive from Hué to Hoi An and 2) sightseeing in Hoi An. We enjoyed the drive to Hoi An. This passed via the lagoon at Thua Thien where we stopped for 30 minutes for a coffee and sightseeing, via Da Nang (quite interesting to drive though) and finally with a climb to the mountain pass (~480 metres) at Hai Vân Quan where we stopped for 15 minutes sightseeing before continuing to Hoi An. We really the enjoyed this drive, our two stops were quite fascinating and culturally different to each other, so certainly worth the stops. The final part of our day was a three hour look at Hoi An including lunch and being dropped off at our hotel.

Quality of Experience
Guides, Drivers and Staff
Transport
Disembarking the cruise
Disembarking the cruise
Ha Long Bay

Just like boarding, this was a bit long... Our pick up and driver was good. The drive to Hanoi Airport was ok and there was plenty to see.

Quality of Experience
Guides, Drivers and Staff
Transport
Cr & driver good, flight to Hué terrible!
Explore The Beauty of Hanoi - Full Day Sightseeing
Explore The Beauty of Hanoi - Full Day Sightseeing
Hanoi

Our first city visit during our SE Asia tour in October 2024 was Hanoi. Our guide, Mai, provided us with a good overview of the sights. Our tour included, Tran Quoc Pagoda, the Museum of Ethnology (particularly interesting, including the village and houses outside section) and a Vietnamese lacquer art workshop and gallery. After lunch, our visit took us to the Temple of Literature before rounding off with the Ho Chi Minh Mausoleum. The tour gave us a good overview of some of the major sites in Hanoi.

Quality of Experience
Guides, Drivers and Staff
Transport
Touch the History of Former Imperial Capital - Hue Full Day Sightseeing
Touch the History of Former Imperial Capital - Hue Full Day Sightseeing
Hue

We started with a trip along the Perfume River to see the Thien Mu Pagoda and Buddhist temple. Next up the Hué morning market. This was followed by a good walk around the Hue Imperial City before lunch. In the afternoon we visited the Mausoleum of Emperor Tu Duc, then Huong Non Tram Huong Hue - Incense Village. All in all a good days visit and we saw and experienced many memorable things and sensations. The only downside was the torrential rain but that was certainly beyond anybody's control!

Quality of Experience
Guides, Drivers and Staff
Transport
Walk The Mountain Trails in Xa Linh Village
Walk The Mountain Trails in Xa Linh Village
Mai Chau

A lot of driving today. Traffic in Vietnam is somewhat slower than we anticipated and we were happy to take a break on the way to the mountain pass at Dừng Nghỉ Đèo Thung Khe (as per Google Maps). Here, we saw local food of all forms available to eat and we sampled some of those more to our taste such as sticky rice and Jackfruit. On our way again, we stopped for lunch with Jay and his family (the "Memories Homestay"). We were given a wonderful home cooked, authentic lunch and learnt about their family and the Hmong way of life. After lunch a great walk around the village to admire the scenery - amongst all that, we saw the local rice harvest being dried in the open air.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Watching Water Puppet Show (N)
Watching Water Puppet Show (N)
Hanoi

A visit to the water puppets was amongst the first activities of our Hanoi visit. We visited the Thang Long theatre opposite the Hoàn Kiếm Lake and old town. The visit lasts about an hour and has several different scenes each of a few minutes in length. An example would be the retelling of the Hoan Kiem Lake legend - the story of a magical sword together with the turtle. We were impressed by the skills of the puppet operators and this was really a wonderful experience and well worth a visit.

Quality of Experience
Guides, Drivers and Staff
Transport
Boarding cruise in Ha Long Bay
Boarding cruise in Ha Long Bay
Ha Long Bay

Boarding and sailing out to the cruise ship on the tender was rather long and slow if picturesque.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore The Beauty of Tam Coc And Climb To The Mua Cave
Explore The Beauty of Tam Coc And Climb To The Mua Cave
Ninh Binh

Another nice drive there with plenty to see. Lunch was interesting, our first try at Goat wraps! Following on, two great visits to the Mua Cave and those... steps.., and Tam Coc and the boat ride (watch your head in the caves...).

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Long Dao
Long
Long Dao
Local specialist in Vietnam | Replied on Nov 12, 2024
Dear Mr. Stephen, Thank you so much for your wonderful reviews about our recent trip with me and our Realistic Asia team! We're thrilled to hear that your trip to Vietnam, Cambodia, and Laos was such a memorable experience. It’s great to know that Long helped you plan an itinerary that included so many highlights, from the stunning sunrise at Angkor Wat to the vibrant Fire Boat Festival in Luang Prabang. We’re proud of our guides—Mai, Tran, Johnny, Sen, and Som—and will pass along your kind... Read more

Dear Mr. Stephen,

Thank you so much for your wonderful reviews about our recent trip with me and our Realistic Asia team! We're thrilled to hear that your trip to Vietnam, Cambodia, and Laos was such a memorable experience. It’s great to know that Long helped you plan an itinerary that included so many highlights, from the stunning sunrise at Angkor Wat to the vibrant Fire Boat Festival in Luang Prabang. We’re proud of our guides—Mai, Tran, Johnny, Sen, and Som—and will pass along your kind words about their dedication and professionalism. Thank you for choosing us for your first Southeast Asia adventure, and we hope to see you again for your next journey!

Take care and safe travels!

Warmest regards,
Long

Karin and Raquel did a great job putting toge...
Portugal | Oct 17 - Oct 26, 2024

Deborah
Deborah B.
Seattle, WA | Reviewed on Nov 02, 2024
Karin and Raquel did a great job putting together an amazing itinerary for our trip to Portugal. I tweaked it a couple of times and they were so accommodating and helpful. All of our drivers and guides were amazing. Fernando showed us around Braga and Guimaraes, we had an amazing lunch and he showed us some local shops.
Nuno was a wealth of information as he showed us around Coimbra and the University. We then spent a day in the beautiful towns of Sintra and Cascais as we explored...
Read more

Karin and Raquel did a great job putting together an amazing itinerary for our trip to Portugal. I tweaked it a couple of times and they were so accommodating and helpful. All of our drivers and guides were amazing.

Fernando showed us around Braga and Guimaraes, we had an amazing lunch and he showed us some local shops.
Nuno was a wealth of information as he showed us around Coimbra and the University. We then spent a day in the beautiful towns of Sintra and Cascais as we explored the gardens and Palace of Monserrate with our guide Nuno.
Next we were off to Nazare and Obidos with Paulo. What an amazing day! Obidos was incredibly beautiful with all of the blooming bougainvillea and quaint alleys and doorways. We had lunch in Nazare and went down to see the beach and waves. We met a local vendor and got some yummy treats and then continued exploring the coast.
Perfect day and Paulo is like family now :)

We also rented a car to drive down to Lagos to do some exploring on our own. There was a bit of a mix up with this but Paulo helped us out and got things squared away.

All of the accommodations were perfect.

We will definitely use KimKim again.

Hotel Reviews
Cascade Wellness Resort
Lagos

Front desk staff was great and always very friendly. Breakfast was good and staff was very accommodating to an allergy.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Star Inn Lisbon Aeroporto
Lisboa

Great location to fly out the next day. Dining was nice and staff was very friendly.

Authenticity & Character
Location
Close to airport
Staff
Cleanliness & Comfort
H10 Duque de Loule
Lisboa

Absolutely loved this hotel! Great service and wonderful breakfast. Vera greeted us every morning for breakfast and was the sweetest.

Authenticity & Character
Location
Close to everything.
Staff
Cleanliness & Comfort
Activity Reviews
Private Day Excursion: Sintra, Cascais & Estoril
Private Day Excursion: Sintra, Cascais & Estoril
Portugal

Loved the town of Sintra! and then we visited the Monserrate Palace with its beautiful gardens. Could have spent the whole day here, beautiful and not a lot of people which made it even better.

Quality of Experience
Food
Guides, Drivers and Staff
Nuno did a great job
Transport
Private Excursion: Braga & Guimarães
Private Excursion: Braga & Guimarães
Porto

Our guide was Fernando and we had a great day with him. Beautiful part of the country, fun stories and yummy food.

Quality of Experience
Guides, Drivers and Staff
Super friendly and knowledgeable.
Transport
Private Day Excursion to Nazaré & Óbidos
Private Day Excursion to Nazaré & Óbidos
Lisbon

Paulo was the absolute best! We had a wonderful day. Paulo is very knowledgeable about his beautiful country, fun to be with and so gracious.

Quality of Experience
Perfect!
Guides, Drivers and Staff
Paulo is the absolute best!
Transport
Beautiful clean car.
Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Nov 04, 2024

Hi Deborah, thanks so much for your kind words and for taking the time to share your feedback, I love your pictures!🤩 I'm so pleased that you had a wonderful trip! I will pass your words onto Karin and guides who will love to hear that she has contributed to a memorable trip. I wish you all the best and hopefully, we can plan another adventure together in the future x Raquel

Exploring Costa Rica: A Journey Full of Wildlife, Culture, and Beauty
Costa Rica | Oct 25 - Oct 30, 2024

C
Chinami M.
Japan | Reviewed on Nov 01, 2024
I had an incredible trip to Costa Rica, and I cannot recommend it enough! My coordinator, Olman, did an amazing job organizing everything. One of the most unforgettable highlights of the trip was witnessing the incredible diversity of wildlife throughout the country, especially in Monteverde and Manuel Antonio, which were absolutely breathtaking. My driver, Alex, was exceptional. He shared fascinating insights about Costa Rican wildlife, culture, cuisine, and daily life, making the journey... Read more

I had an incredible trip to Costa Rica, and I cannot recommend it enough! My coordinator, Olman, did an amazing job organizing everything. One of the most unforgettable highlights of the trip was witnessing the incredible diversity of wildlife throughout the country, especially in Monteverde and Manuel Antonio, which were absolutely breathtaking.

My driver, Alex, was exceptional. He shared fascinating insights about Costa Rican wildlife, culture, cuisine, and daily life, making the journey informative and engaging. His knowledge and friendliness added so much value to the experience.

Overall, this trip was a perfect blend of adventure and learning. I left Costa Rica with a deeper appreciation for its natural beauty and culture, thanks to the excellent coordination and guidance from Olman and Alex.

Hotel Reviews
Karahé Beach Hotel
Manuel Antonio

I had an amazing stay at a beautiful hotel surrounded by lush greenery and vibrant flowers. The location was fantastic, with easy access to the beach, which made it perfect for both relaxation and adventure. I even tried surfing right in front of the hotel, and the waves were powerful—perfect for a thrilling surf session! On top of that, one of the most memorable parts of my stay was the incredible wildlife. I was thrilled to spot wild sloths sleeping in the trees right on the hotel grounds, along with many wild monkeys, colorful birds, and iguanas. Exploring the property and observing all the animals was a delightful experience. To top it off, I was pleasantly surprised to see fireflies lighting up the garden at night—a magical touch that made my stay even more special. Overall, this hotel is a nature lover’s paradise and a great spot for surf enthusiasts, offering a unique blend of comfort and the wonders of wildlife. Highly recommended for anyone who loves being close to nature and the ocean!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Cipreses
Monteverde

I stayed at a lovely hotel in Monteverde, and it was a fantastic experience. The property is surrounded by beautiful greenery, which made for an incredibly relaxing atmosphere. The staff were all very friendly and welcoming, making me feel right at home. Breakfast was delicious, offering a great start to each day. While the walk to the main souvenir shop area took about 15 minutes and included a steep slope, there were some convenient supermarkets and restaurants located near the hotel. Overall, it was a peaceful and enjoyable stay, perfect for anyone looking to unwind in nature while still having easy access to local amenities.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The window in my room was broken, which made it quite noisy when gusty winds blew into the room.
Local specialist: Olman Romero
Olman
Olman Romero
Local specialist in San Jose, Costa Rica | Replied on Nov 13, 2024

Hi Chinami,

What an incredible experience in the tropics!
We are all thrilled to know you had a terrific time in the country.

Thanks once again for trusting in us and hope to see you soon here in Costa Rica!

Pura Vida,
Olman

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