Kimkim Trip Reviews

4.8
Based on 16,654 ratings
Read 16,654 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

6 nights Stavanger-Bergen -Flam-Oslo
Norway | May 11 - May 17, 2024

C
CORINNE O.
Newark, NJ | Reviewed on May 19, 2024
Mathia did a wonderful job putting together an itinerary for our family. We had a fantastic vacation.
He was flexible and listened to our wishes. We wanted to incorporate some hikes and experience as much as possible the beautiful country .
Until a month before departure we were not sure how many travelers were going to be able to join and Mathia was flexible with booking the accommodations.
We did a 6 nights trip going from Stavanger , Bergen, Flam and Oslo. The hotels choices were...
Read more

Mathia did a wonderful job putting together an itinerary for our family. We had a fantastic vacation.
He was flexible and listened to our wishes. We wanted to incorporate some hikes and experience as much as possible the beautiful country .
Until a month before departure we were not sure how many travelers were going to be able to join and Mathia was flexible with booking the accommodations.
We did a 6 nights trip going from Stavanger , Bergen, Flam and Oslo. The hotels choices were great conveniently located short walking distance to the center.
The top 2 attractions of our trip were the hike to attain Pulpit Rock and our stay at Flam.
Thank you Mathia for an unforgettable trip.

Hotel Reviews
Scandic Stavanger City
Stavanger

Wonderful breakfast ! We arrived by bus from the airport and we were dropped just in front of the hotel. That was wonderful. Stavanger is a small city and the hotel was close to the center of the city.

Authenticity & Character
The decor in the lobby was nice and they had outdoor seating
Location
Close to the ferry
Staff
Cleanliness & Comfort
Hotel Heimen
Bergen
Authenticity & Character
Location
Close to the center
Staff
Cleanliness & Comfort
Fretheim Hotel
Flåm

I wish we had an extra night in Flam at the hotel! The hotel was beautiful with lots of area to sit and relax and enjoy the views. Breakfast was excellent.

Authenticity & Character
Location
Excellent location next to the train and beautiful view of the mountains and Fjords
Staff
Cleanliness & Comfort
Thon Hotel Opera
Oslo

I couldn't have chosen a better location arriving from the train. It was great so close 3 minutes walk! The hotel was very nice and just perfect. Breakfast was excellent!

Authenticity & Character
Location
It is next door to the train. Wonderful
Staff
Cleanliness & Comfort
Activity Reviews
Fjord Cruise & Pulpit Rock Hike
Fjord Cruise & Pulpit Rock Hike
Stavanger

We enjoyed a lot the hike. Arriving with the cruise and coming back with the bus was perfect. I am 60 years old so the hike was a good effort for me but so worth it!

Quality of Experience
Guides, Drivers and Staff
Transport
Short Hike with a Local in Bergen
Short Hike with a Local in Bergen
Bergen
Quality of Experience
Guides, Drivers and Staff
Transport
Visit Stegastein Viewpoint
Visit Stegastein Viewpoint
Norway
Quality of Experience
Guides, Drivers and Staff
Our driver was very fun
Transport
Local specialist: Mathia Pacenti
Mathia
Mathia Pacenti
Local specialist in Vesterålen, Norway | Replied on May 20, 2024

Dear Corinne,
Thank you very much for your lovely feedback.
It was such a pleasure to help you plan this trip with your daughter. I am happy to hear you enjoyed the Pulpit Rock hike. The truth is you are a young and active person.
I am sorry your son couldn't travel with you. My idea is you contact me again and plan a second journey to Norway, maybe in the charming Arctic region. Next time we include your son, and you come visiting me. :)
Tu as été magnifique avec moi. Très gentil and disponible tout au long du voyage.
I wish you and your family all the best.
Mathia

Incredible Greece Adventure
Greece | May 6 - May 17, 2024

C
Chelsea M.
Smyrna, GA | Reviewed on May 19, 2024
We had an incredible experiencing exploring Greece. We started our trip in Athens and rounded it up staying on the islands of Sifnos and Santorini. Every aspect about our trip was amazing from the accomadtions, activities, and transport. Ioannis made sure our trip was seamless and was easy to communicate with. He was very responsive when we needed assistance during our trip. We will be back to Greece to explore this beautiful country and it's various islands, mostly part to the wonderful... Read more

We had an incredible experiencing exploring Greece. We started our trip in Athens and rounded it up staying on the islands of Sifnos and Santorini. Every aspect about our trip was amazing from the accomadtions, activities, and transport. Ioannis made sure our trip was seamless and was easy to communicate with. He was very responsive when we needed assistance during our trip. We will be back to Greece to explore this beautiful country and it's various islands, mostly part to the wonderful trip we had using Kim Kim.

Hotel Reviews
Royal Olympic Hotel Athens
Athens

Good accomodation and fantastic view of the Acropolis!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Nos Hotel & Villas
Sifnos

A wonderful and personable experience! The staff was incredible and the rooms were outstanding!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Vasilicos Hotel Santorini
Santorini

Amazing hotel for the end of our honeymoon. The Belevedere Suite was the perfect location with the most spectalur view of the sunset! The staff were incredible!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist:

This is the 2nd trip that we've used KimKim a...
Italy | May 4 - May 17, 2024

R
Rena D.
Minnetonka, MN | Reviewed on May 19, 2024
This is the 2nd trip that we've used KimKim and we had a great experience both times. Our travel agent Melanie was great; responsive, professional, perfect English and very upbeat and fun to work with. When she didn't have first hand experience of a location, she spoke with her colleagues and provided us with suggestions. The reason for a 4 start vs 5 star is more related to the virtual nature of planning a trip online vs in person. There are just some inherent challenges of not working... Read more

This is the 2nd trip that we've used KimKim and we had a great experience both times. Our travel agent Melanie was great; responsive, professional, perfect English and very upbeat and fun to work with. When she didn't have first hand experience of a location, she spoke with her colleagues and provided us with suggestions. The reason for a 4 start vs 5 star is more related to the virtual nature of planning a trip online vs in person. There are just some inherent challenges of not working live with someone, but that is not reflective of KimKim as a service or Melanie. As a busy, full time working person, it is a great solution and I plan to use for a 3rd time.

Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on May 21, 2024

Hi Rena,

thank you so much for your review and for your kind words!
I try my best to make travelers feel as though they are sat right in front of me, but I know exactly what you mean, a personal touch goes a long way.

I am really pleased I helped you both make some memories here in Italy and I look forward to your next trip to Italy!

Ciao e a presto!
Melanie

We had a great time! Kimkim and Chris you di...
Greece | May 5 - May 15, 2024

Kim
Kim H.
Oak Ridge, TN | Reviewed on May 19, 2024
We had a great time! Kimkim and Chris you did great job with everything you planned and it went very well. All our hotels, tour guides and drivers were great. Thank you for such a great trip. This was the first time booking with Kimkim.com and it was a fantastic experience. Everything I asked for was planned. Our trip was 5 star all the way. We will definitely will book our next trip with Kimkim.com. Your pricing was way better than the company we usually book thru and did the exact same... Read more

We had a great time! Kimkim and Chris you did great job with everything you planned and it went very well. All our hotels, tour guides and drivers were great. Thank you for such a great trip. This was the first time booking with Kimkim.com and it was a fantastic experience. Everything I asked for was planned. Our trip was 5 star all the way. We will definitely will book our next trip with Kimkim.com. Your pricing was way better than the company we usually book thru and did the exact same things and stayed in the exact same hotels for less money. We always had someone to contact if we needed them 24/7. I can’t say enough good things about my experience with Kimkim.com and their contacts. Thank you.

Hotel Reviews
Grande Bretagne Hotel
Athens

This is a must stay hotel. Best views, service and beautiful hotel. Great location in Athens with lots of history. Loved our stay.

Authenticity & Character
Historical hotel, so beautiful
Location
Convenience and near great shopping.
Staff
Everyone was so willing to help.
Cleanliness & Comfort
Everything was so clean and neat!
Phaea Blue Palace
Agios Nikolaos

What a newly renovated hotel.! This place was amazing. You won’t be disappointed with this property, staff, spa and service. A must stay.

Authenticity & Character
Very hip vibe! Loved the decor.
Location
Great views and located on a hillside, but access to a private beach.
Staff
Everyone was great and always helpful.
Cleanliness & Comfort
Everything spotless.
Canaves Oia Suites Santorini
Santorini

The best location, views, spa, staff. Our room had a wonderful expansive view and so convenient to everything.

Authenticity & Character
It has that cave vibe, because part of it is inside a cave. Very unique and 5 star all the way. The breakfast patio is spectacular.
Location
Best location and right where taxi drop off is located.
Staff
Everyone was so willing to help.
Cleanliness & Comfort
Spotless
Bill & Coo Suites & Lounge
Mykonos

This place is amazing. Anything you want they deliver. The food was amazing. The staff was amazing. The room was amazing. The pool and views were amazing. You won’t be disappointed with staying here. Highly recommend Bill & Cooz

Authenticity & Character
Had lots of character.
Location
10 minute walk to downtown.
Staff
Amazing. Always near to accommodate your needs.
Cleanliness & Comfort
Spotless
Sofitel Athens Airport
Athens

So so convenient to airport just outside of the exit doors. The room was very nice and bathroom was spacious. It was also very quiet.

Authenticity & Character
Very nice.
Location
The best, just outside airport exit doors.
Staff
Very nice and quick to check you in.
Cleanliness & Comfort
It was very clean and good breakfast. The only negative thing was evening dining was too close to the outdoor smoking area, bad design for non-smokers.
Activity Reviews
Local Transfer in Mykonos
Mykonos

Very easy with our private driver.

Quality of Experience
Everything we did was private.
Guides, Drivers and Staff
Driver was great and always on time.
Transport
Mercedes, great.
Private Acropolis Hill & Museum Tour
Private Acropolis Hill & Museum Tour
Athens

Was nice but very crowded. Glad we went early.

Quality of Experience
Very interesting, but too crowded.
Guides, Drivers and Staff
They were all great.
Transport
All the transport was Mercedes vehicle, which was very nice.
Private Flavors of Athens Tour
Private Flavors of Athens Tour
Athens

Great experience of local foods.

Quality of Experience
Nice to experience different foods and places.
Guides, Drivers and Staff
Was great with getting away from some of the crowds.
Transport
Great!
Private Cape Sounio Sunset tour
Private Cape Sounio Sunset tour
Greece

Great afternoon, our driver made this tour great.

Quality of Experience
Beautiful views and drive.
Guides, Drivers and Staff
Driver was very informative and accommodating.
Transport
Great Mercedes.
Spa Day in Elounda
Spa Day in Elounda
Elounda

What a great relaxing day. Massage was great.

Quality of Experience
Masseur was great.
Guides, Drivers and Staff
Always willing to help.
Transport
Staff can take you where you want to go on property.
Private Knossos & Museum Tour
Private Knossos & Museum Tour
Greece

Very interesting.

Quality of Experience
A must see.
Guides, Drivers and Staff
Was great, very knowledgeable.
Transport
Mercedes, great.
Historical Santorini Guided Tour
Historical Santorini Guided Tour
Santorini

This is a must SEE! Very interesting.

Quality of Experience
Our guide was great.
Guides, Drivers and Staff
Our guide was great and very knowledgeable.
Transport
Mercedes, great.
Day-Trip to Delos Island
Day-Trip to Delos Island
Mykonos

We had to do this with a group, not what we like to do. It was ok, but not worth the boat rides and wait times to get there and back.

Quality of Experience
It was ok.
Guides, Drivers and Staff
Guide was very knowledgeable.
Transport
Too long wait time in boarding.
Useful Information
Greece

I would recommend to do this trip private all the way. The only way to travel and get the best experience. We had a great time.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Chris Leontopoulos

10-Day Trip Covered the Country
Portugal | May 9 - May 18, 2024

Jamie
Jamie B.
Ashburn, VA | Reviewed on May 19, 2024
Kimkim put together an amazing 10-day trip for us to Portugal. It was my husband and me. It was our first time using Kimkim, and we were not disappointed. We stayed in Lisbon, Porto and Lagos, and Kimkim arranged tours in each location. We loved the hotels in Lisbon and Lagos, and every single tour was AMAZING (I was running out of cash from all of the tips ;) but it was cash well spent. We had a few little hiccups that come with traveling and were no fault of Kimkim. In those... Read more

Kimkim put together an amazing 10-day trip for us to Portugal. It was my husband and me. It was our first time using Kimkim, and we were not disappointed. We stayed in Lisbon, Porto and Lagos, and Kimkim arranged tours in each location. We loved the hotels in Lisbon and Lagos, and every single tour was AMAZING (I was running out of cash from all of the tips ;) but it was cash well spent. We had a few little hiccups that come with traveling and were no fault of Kimkim. In those instances, Kimkim was quick to respond and help. With the convenience of the Internet, I have always planned my own trips of late, and was very reluctant to use an agency. I am very, very glad I did, as I could have planned the trip, but I don't think I could have had the "local touch" that Kimkim provided. We will definitely use them again for our next journey, and highly recommend their services.

Hotel Reviews
Alecrim ao Chiado
Lisbon

We loved this hotel! It is charming and in a good spot. It did get a little loud late at night as it's near a few clubs, but we slept right through it. The breakfast is amazing. I believe the hotel is part of a former palace, and it has some of the old exposed walls that come along with it. We had a suite and it was roomy and clean. The room included a Nepresso machine which was convenient. Our bathroom had a double sink and large shower. There was ample storage space. Check in was easy and everyone was super friendly. We would stay here again, and highly recommend it.

Authenticity & Character
It was old but had modern conveniences. We were comfortable and slept well.
Location
It was easy to walk everywhere.
Staff
Everyone was great and friendly.
Cleanliness & Comfort
The room was clean.
Porto Charming Hotel
Porto

I am not one to leave bad reviews but we did not enjoy this hotel. My husband and I were in the room. The room was very small and awkward. We could barely move throughout the room together. The closet was behind a curtain. The bathroom was tough to use. By this I mean when you leaned over to wash your face, your head hit the glass shelf over the sink. It was made more awkward because apparently many Portuguese hotels do not have bath clothes (small and square) but instead give you what at least an American would call an hand towel, and a large one at that. It's hard to wash your face with a hand towel, especially when you whack you head on the too-close shelf. For the breakfast, the food was very good and local, but the stated times were 8-10 am. Many times we had tours at 8:30, so we really needed the breakfast up and ready by 8 am. It was never fully ready until about 8:30 am, including the coffee. There was a very sweet lady setting up the breakfast, but it felt like she could have used some more help. Also, there was a sign that said coffee would be available pretty much all day, but it never was. (Coffee during breakfast was also an issue - it constantly ran out.). One day our room was not cleaned because the cleaning person didn't show up. Okay. Perhaps I am overacting, but we paid a lot for this room (including daily breakfast and a daily serviced room), we didn't feel this hotel delivered. Overall we didn't feel super welcome here - we felt like we were an inconvenience. Maybe it was just us - I noticed great reviews throughout the lobby. The only comment I can end with is I would not stay here again.

Costa D’Oiro Ambiance Village
8600-544

Loved, loved, loved this hotel. It is super convenient to the beaches and walking trails of Lagos. We love to hike and specifically asked for a vacation experience that made this easy. There are so many walking trails near this hotel. The city center is about 15/20 minutes by foot. It's easy to get there and you see a lot of people walking/doing the same. We always felt very safe here and while walking anywhere. The hotel staff was kind and courteous, and this hotel has an AMAZING breakfast. We didn't come to sit by the pool, we did go there for several hours one afternoon. The bar service for the pool was efficient and quick, and the pool side food was good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Meliá Lisboa Aeroporto
Lisbon

We were in and out of this hotel quickly. Most people probably come in the night before an early morning flight (we did.). This would be a great hotel in which to spend more time - the room is modern and nice, there is a spa service, and the food was good. The breakfast starts at 4 am, which gives people with early morning flights time to eat before leaving. There is a shuttle that will take you to the airport, but if you don't mind a quick walk, you can also walk to the airport terminal (yes, it's that close). The breakfast here was excellent. We'd stay here again and highly recommend this hotel. The staff was very welcoming, and we enjoyed the "Lisbon" welcome cookies upon checkin.

Location
Super convenient for travelers with early morning flights.
Staff
They were friendly.
Cleanliness & Comfort
Activity Reviews
 Lisbon Roots, Food & Cultural Walk
Lisbon Roots, Food & Cultural Walk
Portugal

What a great way to get to know Lisbon! We enjoyed this three-hour tour with our host Dani. We arrived in the morning, and took this group tour at 3 pm. There was less than 10 of us. It was the perfect way to 1) see the city 2) get a meal without having to think about it and 3) make some new friends.

Quality of Experience
Food
Guides, Drivers and Staff
Our guide was Dani and she was fabulous.
Get to Know Lisbon with a Local
Get to Know Lisbon with a Local
Lisbon

This three-hour private tour of Lisbon was awesome. Our guide was extremely knowledgeable, and we covered a lot of ground. He explained architecture, history, and so many other things. He hit all of the sites that we wanted to see, and provided introspective details that we clearly would not have gotten on our own.

Quality of Experience
Guides, Drivers and Staff
Our guide was amazing. I'm pretty sure his name was Alec or Alex, and I included him in one of the photos.
Fado Dinner Experience
Fado Dinner Experience
Lisbon

We enjoyed the Fado show. The singers were soulful with their songs. We had read in advance that one should not clap at Fado shows, but everyone in the audience did, so we did too. This Fado spot is in a lovely spot by the Cathedral of Se, and made for a charming walk to/from our hotel. The food was fantastic.

Quality of Experience
Food
Sintra Heritage Hike: Hidden Secrets
Sintra Heritage Hike: Hidden Secrets
Portugal

This full day tour was incredible. Sintra was like walking into a fairy tale. We had a misty, cool day, and the castle decided it didn't want to be seen during our visit ;( but exploring the grounds was amazing. There was something at every turn. we loved seeing all of the different plants and trees, and hearing (and seeing a few) birds. We asked for options to hike during our tour of Portugal, and this spot didn't disappoint. We opted to hike to the top near the old Moorish fort. It's a good 45 minute hike pretty much straight up. Coming down was a good workout as well. Sintra is definitely a hilly adventure and well worth it.

Quality of Experience
Sintra is magical.
Guides, Drivers and Staff
Our guide Jorge was excellent. He was born in Sintra and provided interesting memories from his childhood. He grew up roaming around the castle grounds, and really gave insights that made the tour very special.
Transport
On time, suitable for the experience, roomy and clean.
Privately Guided Visit of Porto
Privately Guided Visit of Porto
Porto

We didn't have much time in Porto, and this three-hour tour gave us a great overview of the city. Our guide was born in Porto and knew the ins and outs of the city. He was clearly very proud of his city, and his enthusiasm was contagious. We covered a lot of ground, and Porto is a hilly city. We got a good workout!

Quality of Experience
Guides, Drivers and Staff
Our guide Ricardo was awesome. We had another tour with the same tour company the next day, and everyone said Ricardo was the "Porto expert." We highly agreed!
Day Excursion to Douro Valley: Wine Tasting & Hiking Routes
Day Excursion to Douro Valley: Wine Tasting & Hiking Routes
Porto

For us a trip to Porto without going to the Douro Valley would have been incomplete. So we went to the Douro :) This day trip was extremely worthwhile. We were worried because the weather in Porto had turned wet and chilly. Everyone kept saying "The Douro Valley has its own microclimate - it could be raining or sunny." Everyone was right. It was sunny but windy. It's over an hour and a half drive to get where we were going, but wow, was every mile beautiful. The bends and turns each brought a different view. We had a great picnic with local wine and food, and enjoyed an informative tour of one vineyard. We saw a hawk and several falcons, plus a few other native birds -- we love seeing birds so this was a highlight for us. We stopped on the way back in Amarante and had a great (despite wet) walk around the town.

Quality of Experience
Guides, Drivers and Staff
Our guide Ria Lagos was excellent. He really made sure we had a good experience because the weather was tricky.
Transport
On time, very sufficient for the tour. Once in the Douro Valley, some of the roads to the winery were twisty and mountainous. An off-road vehicle was a must and this one was suited for its purpose.
Hiking & Cultural Excursion in Peneda-Gerês National Park
Hiking & Cultural Excursion in Peneda-Gerês National Park
Porto

While all of our excursions in Portugal were awesome, this trip to Geres may have been our favorite. This park is simply gorgeous. We came to Portugal to get some hikes in, and that is exactly what we did on this full day tour. We had several challenging hikes throughout the day. The landscape was beautiful and at times rugged, but our guide made sure we always felt safe and were ready to keep going. The views from the day were incredible. The mid-day meal was exceptional - it was a lot of food. We enjoyed seeing the small village and learning about its history. We really liked how the tour company worked along with the community to help give back by letting us plant a seedling (oaks and chestnuts) that in the future would be replanted in the forest.

Quality of Experience
Food
The lunch at the restaurant was very good.
Guides, Drivers and Staff
Antonio was a great guide. His knowledge of the area and the local village was great. I personally liked his playlist, and will always remember going through the Geres park listening to Guns-n-Roses.
Transport
On time, perfect vehicle for the terrain, which was rough but expected (this is NOT a complaint.).
4X4 Algarve Sunset Experience
4X4 Algarve Sunset Experience
Portugal

What a great tour to end our visit in Portugal with this adventure in the Algarve. This is more than a quick peek at the sunset. Our guide picked us up from our hotel in Lagos, and we made our way village by village over to Cape Saint Vincent, the most southeastern point in Europe. Because he grew up in this area, at each stop our guide gave insights into what made each little village special from his perspective. We ultimately made our way to Cape Saint Vincent where the Mediterranean meets the Atlantic, but this is not where we saw the sunset. Our guide timed it perfectly, and we went further to a very secluded spot and celebrated the setting of the sun. It was an amazing day.

Quality of Experience
Guides, Drivers and Staff
Our guide Nicholas was great. He was a local, and knew the cities and the coastline well. His ability to time the sunset viewing experience perfectly was admirable!
Transport
On time, vehicle suitable for the purpose.
Local specialist: Beatriz De Pablo Rocha
Beatriz
Beatriz De Pablo Rocha
Local specialist in Madrid | Replied on Jun 03, 2024

Hi Jamie! What GREAT photos from your trip! I'm so glad you had a good time discovering Portugal with all your guides and hope you created lovely memories for the future! Thank you so much for trusting us for your trip, it was truly a pleasure to work with you. Best regards, Bea.

We had a terrific trip to Jordan and Egypt pl...
Jordan | May 5 - May 13, 2024

Adaire
Adaire P.
Mexico | Reviewed on May 19, 2024
We had a terrific trip to Jordan and Egypt planned by Samir. The hotels were just what we wanted, the guides and drivers top notch. Samir anticipated exactly the trip we wanted and brought everything together. beautifully. The only disappointment was the car in Jordan. It had some issues that should have been addressed before use. It also was fairly old and probably should be retired from a a trip of this caliber. That said, the driver - Amin - handled the challenges with grace and humor.... Read more

We had a terrific trip to Jordan and Egypt planned by Samir. The hotels were just what we wanted, the guides and drivers top notch. Samir anticipated exactly the trip we wanted and brought everything together. beautifully.

The only disappointment was the car in Jordan. It had some issues that should have been addressed before use. It also was fairly old and probably should be retired from a a trip of this caliber. That said, the driver - Amin - handled the challenges with grace and humor.

Another suggestion would be to remind clients of the need to secure an Egyptian visa themselves. I discovered this quite by accident a couple weeks before the trip.

Overall, we will continue to recommend KimKim and were very happy with Samir and Enjoy Jordan. Many, many thanks for a memorable visit.

Hotel Reviews
Movenpick Dead Sea Spa & Resort
Sweimeh, Amman

Incredible location, team and spa!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Steigenberger Achti - Luxor
luxor
Authenticity & Character
Absolutely loved the Middle Eastern restaurant
Location
Staff
Cleanliness & Comfort
Petra Moon Luxury Hotel
Petra
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Helnan Dreamland Hotel & Conference Center
6th of October City
Authenticity & Character
Location
Staff
Laundry was delivered at 11 pm after we were asleep even though we didn't ask for immediate turnaround. Love the service but please be sensitive to the hour.
Cleanliness & Comfort
Activity Reviews
Full Day Petra (With Site local Guide or private guide)
Full Day Petra (With Site local Guide or private guide)
Petra
Quality of Experience
Guides, Drivers and Staff
Meet & Assist - Queen Alia Airport
Meet & Assist - Queen Alia Airport
Jordan
Quality of Experience
Guides, Drivers and Staff
Transport
Car in Jordan was sub-par. Egypt vehicle was just fine. Would have been nice to have wi-fi in both
Wadi Rum (2-3 Hrs Jeep ride)
Wadi Rum (2-3 Hrs Jeep ride)
Jordan
Quality of Experience
Guides, Drivers and Staff
Transport
Cairo Airport - Cairo (Transfer)
Jordan

So helpful to have someone help navigate this process.

Quality of Experience
Guides, Drivers and Staff
Giza Pyramids Tour with Sakkara & Memphis
Giza Pyramids Tour with Sakkara & Memphis
Jordan

Our entire trip to Egypt was perfect, largely because of our knowledgeable and sensitive guide, John. John is an Egyptologist who is incredible knowledgeable and passionate. He brough the history and monuments to life. He also carefully gauged how much time and info we wanted and did not tire us out or overdo it. This review applies to the entire trip in Egypt.

Quality of Experience
Guides, Drivers and Staff
Transport
Cairo - Tour3 - Museum & Mosques
Cairo - Tour3 - Museum & Mosques
Jordan

See earlier review of our time in Egypt

Quality of Experience
Guides, Drivers and Staff
Transport
Fly From Cairo to Luxor
Jordan

A quick one hour flight

Quality of Experience
Guides, Drivers and Staff
Transport
Luxor Visit  2
Luxor Visit 2
Jordan

Same as the earlier Egypt comments. So nice to have John with us in both locations!

Quality of Experience
Guides, Drivers and Staff
Transport
(South Egypt) LUXOR /East West Banks
(South Egypt) LUXOR /East West Banks
Jordan

Same as the earlier Egypt comments. So nice to have John with us in both locations!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on May 20, 2024

Hello Adaire

Very happy to hear from you, I am so happy to know that I participated in giving you a nice trip, You are now our ambassador to spread good word about Jordan and about our Services.

Thank you so much for the time you took, and for your kindness of the nice words you put in for me.

I wish you all the best, till we see you again.

Samir

A memorable journey above expectations
Sri Lanka | May 8 - May 18, 2024

Jean
Jean Q.
France | Reviewed on May 19, 2024
We are particularly grateful to our guide, Aruna, for his professionalism and his kindness. By leading us on this journey, he helped us discover a magnificent and endearing country, making this experience a memorable one. A perfectly organized and easy stay with unique hotels.
Our best visits/activities: Dambulla cave temples. treks in nature, breathtaking landscapes, flying Ravana, cooking a curry in a village garden, train journey between Kandy and Ella, elephant orphanage, crossing paths...
Read more

We are particularly grateful to our guide, Aruna, for his professionalism and his kindness. By leading us on this journey, he helped us discover a magnificent and endearing country, making this experience a memorable one. A perfectly organized and easy stay with unique hotels.
Our best visits/activities: Dambulla cave temples. treks in nature, breathtaking landscapes, flying Ravana, cooking a curry in a village garden, train journey between Kandy and Ella, elephant orphanage, crossing paths with wild elephants in different places.

Hotel Reviews
Jetwing Lake
Dambulla
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Centara Ras Fushi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kandyan Manor Homestay
Kandy
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hide Ella
Ella
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ginganga Lodge
Bope
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Explore the Dambulla Cave Temples
Explore the Dambulla Cave Temples
Sri Lanka
Local specialist: Rikaz Mohamed
Rikaz
Rikaz Mohamed
Local specialist in Colombo | Replied on May 31, 2024
Hi Jean, Thank you for the lovely review and I am really pleased that you have had an immersive and memorable holiday to Sri Lanka and the Maldives. Your feedback in valuable to us, as every aspect of it is well scrutinized for the continuous betterment of our better services rendered to our guests. Aruna, is one of our premier chauffeurs of our fleet and an asset to our company and I am so glad that he had been an integral part of making your holiday in Sri Lanka a memorable one. I will... Read more

Hi Jean,

Thank you for the lovely review and I am really pleased that you have had an immersive and memorable holiday to Sri Lanka and the Maldives. Your feedback in valuable to us, as every aspect of it is well scrutinized for the continuous betterment of our better services rendered to our guests.

Aruna, is one of our premier chauffeurs of our fleet and an asset to our company and I am so glad that he had been an integral part of making your holiday in Sri Lanka a memorable one. I will be sure to pass on your compliments to him.

Sri Lanka has much more to offer in the way of endless avenues for exploration. We're eagerly looking forward to the pleasure of hosting you again, as you uncover even more treasures in the future.

Warm regards,

Rikaz

9 day tour - flexibility and adaptability
Morocco | May 4 - May 12, 2024

Jared
Jared R.
Ashburn, VA | Reviewed on May 19, 2024
My experience booking through KimKim and with our local travel agency Original Travel in Morocco was fantastic!
Having no personal referral to KimKim OR Original Travel, I was admittedly nervous up to the day we arrived - what if the quality was not what we want? What if our driver smokes or our car doesn't have AC?
KimKim proved to be a very easy to use and highly valuable tool in our planning phase for this trip. I knew I didn't have the time to piece together our itinerary, book all... Read more

My experience booking through KimKim and with our local travel agency Original Travel in Morocco was fantastic!
Having no personal referral to KimKim OR Original Travel, I was admittedly nervous up to the day we arrived - what if the quality was not what we want? What if our driver smokes or our car doesn't have AC?

KimKim proved to be a very easy to use and highly valuable tool in our planning phase for this trip. I knew I didn't have the time to piece together our itinerary, book all the tours and lodging, etc. I went through multiple rounds of feedback via chat with Mohamed at Original Travel and 3-4 different itineraries before we landed on the one that had us super excited!

Original Travel showed time and again their immense dedication to service and ensuring we had a great time in Morocco. 2 weeks before the trip they had to rebook all of our reservations to shift them by 1-day. Then on the day we arrived we realized we had too much car travel in our itinerary and we significantly rearrange our plans. Said and Mohamed were super responsive and supportive, helping us to coordinate this change and they were able to do it allowing us to simply extend our stays at our already booked lodging, reserve NEW tours for us in different cities and rearrange scheduled walking tours. Honestly, I was SO pleased and a bit surprised that it worked out so well after an audible on the first day. We even DID have an issue with the car AC at one point - heading into Marrakech when the temps kicked up the AC in our car began to fail. Last 90min of that drive in were very uncomfortable. I said something to Said via WhatsApp chat (how we communicated the entire time) and he coordinated to have the AC fixed before the next time we used the car.

Then there is our driver, Mustapha. First I will say the service level of having a private driver from airport pickup to dropoff throughout our whole trip was off the charts! We felt very spoiled, and yet we recognized at numerous points in our trip just how magical it allowed things to be. It made everything SO easy and relaxing, whereas if we had to navigate ourselves it may have been very different. Wherever we needed him to be to pick us up, take us, wait for us while we shopped... he was there without a question. Mustapha was a superb driver and navigator... drove ALL over the country and into the depths of old cities without a single map reference. He knew places and people along the way. Served as a resource and guide for where to eat, or NOT to eat, where to buy certain goods and where NOT to buy. And he helped us learn about Moroccan culture in a way you only can by befriending a local. He was dependable, and friendly and by the end we were inviting him to come stay with us on a visit to the states. I cannot stress the value and pleasure we got from having Mustapha on our trip.

All in, i would do it again in a heartbeat. I would recommend using KimKim as a travel booking tool. And I would recommend Original Travel and all of our contacts there to any of my friends or family traveling to Morocco.

Hotel Reviews
Lina Ryad & Spa
Chefchaouen

A super charming small hotel in Chaouen. We only stayed one night but the service at the desk was personal and super helpful. Our room had windows facing the inside light shaft of the building, so there wasn't a ton of natural light, but that design seems to be pretty typical in the Morocco old cities. The breakfast was AMAZING! We thought it was the best we had the whole trip. Rather than a buffet like other places, they brought everything out to our table fresh and hot and setup a beautiful spread!

Authenticity & Character
Location
Heart of the medina. Streets nearby were super touristy, but convenient for us for one night.
Staff
Cleanliness & Comfort
Riad Fès - Relais & Châteaux
Fès

Off the charts. One of the most beautiful accommodations I've ever stayed in. The Riad is an amazing display of all the Andalucian-influenced architecture and design of Northern Morocco. Honestly I thought the tile and wood and overall design of this hotel rivaled many of the historical sites we visited specifically to see this work. The courtyard where we dined for breakfast everyday was the most beautiful and peaceful place. We ate dinner at the restaurant one night and the food was delicious. Service in our room was precisely as you would want - multiple services per day but we didn't notice or encounter them in our room or even in the hallways once during our entire 3-night stay! We also used the spa, which was small - 1 practitioner working on the days we were there - but the facility was beautiful and the massage I had was one of the best I've EVER had. And the value of the spa treatments is incredible compared to what you would pay in the US.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Maison Arabe Hotel
Marrakech

This hotel was lovely. The staff were very kind and helpful both at the restaurant for breakfast and at the front desk. 3/5 stars for a couple reasons: - the place felt a bit rundown to me. Furniture and finishes were a little beat-up and the quality felt like it took a hit because of that. - the rooftop bar/restaurant was terrible! We ate there one night when we had had a long day and wanted the convenience. The prices were exceptionally high relative to the rest of our time at much better places, and the food was sub-par. It was the worst tagine I ate the entire trip.

Authenticity & Character
Location
Location was close to the edge of the Medina, which allowed our driver to easily drop us off and pick us up. But it was a rather far walk from the central parts of the Medina where we wanted to spend our time and at times not the most pleasant
Staff
Cleanliness & Comfort
Activity Reviews
Chefchaoeun to Fez via Volubilis, Moulay Idriss & Meknes
Chefchaoeun to Fez via Volubilis, Moulay Idriss & Meknes
Morocco

One of the best Roman ruins outside of Rome that I've visited!! My wife taught me how to really enjoy this place - walking the town and orienting to the inside of the homes as though we were actually living there 2000 years ago. We really enjoyed this visit. We did not take a tour guide and so relied heavily on internet searches and the info from our Lonely Planet book. If I did it again, I would take a guide - of which there are many sitting at the front waiting to be hired.

Quality of Experience
Food
Amazing restaurant nearby with a beautiful backyard garden with peacocks and ducks and their babies walking all around.
Guides, Drivers and Staff
Our driver Mustapha brought us here
Transport
Half-Day Guided Tour of Marrakech
Half-Day Guided Tour of Marrakech
Marrakesh

Our tour guide Hanan was incredible. She spent nearly 8hrs with us taking us through the Souk, showing us all the best stalls and making sure we got to see and buy what we wanted her. At one point I asked when she had to leave and she insisted she was staying with us to ensure we had seen everything we wanted to see and then she walked us all the way back to our riad. I would recommend her 100x over to anyone visiting Morocco.

Quality of Experience
Food
Guides, Drivers and Staff
Hanan was the BEST!
Transport
Mustapha drove us for a bit in the beginning outside the Medina.
Local specialist: Mohamed El Asely
Mohamed
Mohamed El Asely
Local specialist in Atlas Mountains | Replied on May 23, 2024

Hi Jared,

Thank you so much for sharing your fantastic experience with us! We’re delighted to hear that Said, and Mustapha went above and beyond to ensure your trip was smooth and enjoyable. It's great to know that despite the unexpected changes, everything was handled to your satisfaction.

We truly appreciate your kind words and recommendations, and we can't wait to welcome you back for another memorable journey with Original Travels.

Best,
Mohamed

Thank you Jane for arranging a very nice trip...
Ireland | May 12 - May 18, 2024

CHRISTINE
CHRISTINE E.
Chicago, IL | Reviewed on May 19, 2024
Thank you Jane for arranging a very nice trip! We had a great time on the Emerald Isle.
Here's some thoughts/feedback:
- Transportation to and from the airport was on time both ways. The drivers were friendly and easy to find.
- The Maldron Hotel Shandon was in a great location. The breakfasts were good and beds comfortable.
- We did have a bit of a glitch getting to the train station on Tuesday morning. I had arranged a taxi from the hotel the night before, but they didn't show up in...
Read more

Thank you Jane for arranging a very nice trip! We had a great time on the Emerald Isle.
Here's some thoughts/feedback:
- Transportation to and from the airport was on time both ways. The drivers were friendly and easy to find.
- The Maldron Hotel Shandon was in a great location. The breakfasts were good and beds comfortable.
- We did have a bit of a glitch getting to the train station on Tuesday morning. I had arranged a taxi from the hotel the night before, but they didn't show up in time due to rain. The hotel's general manager drove my dad and sisters to the train station - my daughter and I had a mad 1 mile dash through the rain to make the train in time. We really appreciated the general manager stepping in to help! The mad dash made for a good story once we dried out.
- The Cork City History Tour City Ramble was pretty good. Don't know that I'd recommend it again, although it did give us the lay of the land.
- We did have a night at Sin e listening to Irish music. This was a real highlight!
- We did go to St Anne's church and ring the bells. Another highlight.
- The Hotel Riu Plaza The Gresham Dublin was a very nice place to stay, too. Comfortable and busy. Good breakfasts. It would have been a different experience to stay in a smaller place, but this worked well for us. The location was good!
- The Hidden Homes of Dublin was good! Ruth was very accommodating of my dad, making sure to stop in places where he could sit. We had a very nice cup of tea with her in a fancy tea shop! She gave us the lay of the land.
- The Literary Pub tour was a real highlight, too. Perfect! The actors were very entertaining - loved it!
- The EPIC Interactive Museum was a real highlight, too. We spent a lot of time in here. Every visitor to Dublin should stop here. We all learned a lot! Great museum.
- The Famine Ship was also another real highlight. Would recommend this one to everyone too. The guide provided us with a lot of history - and walking on the ship - below deck - really gave us a sense of what the journey across the Atlantic.
- Another highlight - the Irish Dancing & House Party. Real highlight, too! Wonderful to see the unusual instruments.
- Trinity Trails and Book of Kells Guided tour - this was a bit underwhelming. The guide was just ok. She walked us around Trinity's beautiful campus. Once we got into to see the Book of Kells, we were on our own. We were expecting a guided tour through the exhibits.
- For the Dublin Castle, we did pay for the guided tour instead of the self guided tour. I'd highly recommend the guided tour - EXCELLENT! - We saw the original Viking fortress walls and the Chapel Royal, which wasn't on the self-guided tour. We ended up spending a couple hours there.
- Didn't make it to St Patrick's Cathedral! A reason to return someday.
- Highly recommend Theresa, who took us on the Guinness & Jameson Irish Experience Tour. Jameson was small and intimate. Guinness was like Disneyland. On the walk from Jameson to Guinness, Theresa provided all kinds of Irish history, a stop in John's Lane Church, and the oldest pub in Ireland ;). I loved the walk!

All in all, we had a wonderful time. Thank you, Jane, for setting all this up. I will definitively use kimkim again!!

Hotel Reviews
Hotel Riu Plaza The Gresham Dublin
Dublin

Busy hotel in a great location. Good breakfast and comfortable beds.

Authenticity & Character
Busy city hotel.
Location
Central location. Within walking distance to Trinity College and Temple Bar.
Staff
Very helpful!
Cleanliness & Comfort
Comfortable beds, nice bathroom
Maldron Hotel Shandon
Co. Cork
Authenticity & Character
Location
Central location. Within walking distance to English Market.
Staff
General manager drove us to train station when taxi didn't show up! Thank you!!
Cleanliness & Comfort
Local specialist: Jane Davey
Jane
Jane Davey
Local specialist in United Kingdom | Replied on May 20, 2024

Hi Christine

Wow, what a wonderful adventure with lots of lovely memories for you to share as a family.

Thank you for your feedback and hints and tips for some great tours. I do love he EPIC museum myself too. It was an absolute delight to work with you all. I have thoroughly enjoyed reading your feedback and will share this super helpful information with the team.

All in all you have had a real flavor of the Emerald Isle and it would be wonderful to assist you in the future.

Thank you for choosing KimKim!

All the best from Jane, Celina & The Team

Scotland/ Family trip
Scotland | Apr 27 - May 6, 2024

Mary Rita
Mary Rita G.
Niles, IL | Reviewed on May 19, 2024
This was a lovely trip to Scotland! Robert our tour guide in Edinburgh Old town was great! Our Outlander tour with Edinburgh Black Cab Tours and Stephen was to exciting. Then the best day on our trip was the day on Isle of Skye with Sandy. Isle of Skye was an amazing day.
Wish we had had adjusted more than 1 day at the end of the trip. Not sure I was a fan of all our accommodations. Loved our adventure to 🏴󠁧󠁢󠁳󠁣󠁴󠁿
Read more

This was a lovely trip to Scotland! Robert our tour guide in Edinburgh Old town was great! Our Outlander tour with Edinburgh Black Cab Tours and Stephen was to exciting. Then the best day on our trip was the day on Isle of Skye with Sandy. Isle of Skye was an amazing day.
Wish we had had adjusted more than 1 day at the end of the trip. Not sure I was a fan of all our accommodations. Loved our adventure to 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Hotel Reviews
Amano Covent Garden
London

Loved this area. Great place to stay in the theatre district. Staff was very accommodating!!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Destiny Scotland - Distillers House
Edinburgh

This was very roomy any clean, but more like a VRBO. Not much food in the area to grab for breakfast. No time on our schedule yo find a place to pick up food yo cook and more supplies for our room.

Authenticity & Character
Location
Staff
No staff
Cleanliness & Comfort
Ac Marriott Inverness
Inverness

Amazing, new hotel in Inverness! The staff was friendly and very supportive! Had a blast at the bar with the friendliest bartenders! Breakfast was great!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Corran
Onich

This stay was a bit ruff! The Corran was clean and very local which I loved, but there was no food options near hotel. It was a 40.00 cab ride to Ft William. So our 1 day stay added 120.00 to go back and forth.

Authenticity & Character
Location
Amazing remote views, not close to town.
Staff
No stsff
Cleanliness & Comfort
Clayton Hotel
Glasgow
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Edinburgh Old Town Tour
Edinburgh Old Town Tour
Edinburgh

Robert was very informative on our walking hour. He very knowledgeable and showed us so much of the city.

Quality of Experience
Guides, Drivers and Staff
Transport
None provided
Outlander Castle Tour
Outlander Castle Tour
Edinburgh

For the Outlander Fans this the day!!!!! Edinburgh Black Cab Tour and Stephen were fantastic! Even if not a fan of the show you would have enjoyed all the local stops. Again 💯% and over the top with knowledge and friendliness.

Quality of Experience
Stephen! Great stops/ great lunch/ went out of his was.
Guides, Drivers and Staff
Transport
Edinburgh Black Cab Company was great
Private Edinburgh Castle Tour
Private Edinburgh Castle Tour
Edinburgh
Quality of Experience
Guides, Drivers and Staff
Transport
None provided
Seal Spotting Loch Linnhe Cruise
Seal Spotting Loch Linnhe Cruise
Scotland

Fine, but a bad weather day.

Quality of Experience
Guides, Drivers and Staff
Transport
None
Rosslyn Chapel & Glenkinchie Distillery Private Tour
Rosslyn Chapel & Glenkinchie Distillery Private Tour
Edinburgh
Quality of Experience
Guides, Drivers and Staff
Edinburgh Black Cab and Melvin
Transport
Isle of Skye Tour including the  Eilean Donan Castle, Portree and other attractions
Isle of Skye Tour including the Eilean Donan Castle, Portree and other attractions
Inverness

Best day of our trip!!!!! The Isle of Skye for our day trip was so captivating, beautiful, stunning, awe inspiring and to top it off a gorgeous weather day. Staring off visiting the highland coos, Loch Ness, Eileen Dune Cadtle ,5 Sisters of Kintail ,and then over to Skye. Portree, Man of Stor, Kilt Rock and Quiraing

Quality of Experience
Guides, Drivers and Staff
Sandy was a joy to send the day with.
Transport
Local specialist: Kateryna Garkavenko
Kateryna
Kateryna Garkavenko
Local specialist in London | Replied on May 22, 2024
Hi Lynn, Mary Rita and Moira, It was my absolute pleasure to tailor this trip for you! I’m so delighted to hear that you enjoyed your time in Scotland and that you had such memorable experiences, especially on the Isle of Skye and with our wonderful guides like Robert and Stephen. And I am absolutely in love with your photos, they are amazing!!! Your feedback is truly priceless and will help me to tailor future trips even better. I’m grateful for your detailed reviews of the accommodations... Read more

Hi Lynn, Mary Rita and Moira,

It was my absolute pleasure to tailor this trip for you! I’m so delighted to hear that you enjoyed your time in Scotland and that you had such memorable experiences, especially on the Isle of Skye and with our wonderful guides like Robert and Stephen. And I am absolutely in love with your photos, they are amazing!!!

Your feedback is truly priceless and will help me to tailor future trips even better. I’m grateful for your detailed reviews of the accommodations and activities. I'm especially glad to hear about the highlights and the great service you experienced at places like Amano Covent Garden and AC Marriott Inverness.

I’m sorry to hear about the inconvenience you faced at The Corran. Thank you for bringing this to my attention. I will make sure to reconsider its inclusion in future itineraries to ensure a more seamless experience for our travelers.

Thank you again for choosing me to help plan your adventure. And I wish you plenty of exceptional trips ahead!

Best,
Kat

Experience the best of Japan
Japan | May 6 - May 16, 2024

Lorraine
Lorraine H.
Kuwait | Reviewed on May 19, 2024
The overall trip was great. The first three days in Tokyo were relatively unplanned, but Myaen offered wonderful suggestions for visiting sights. We enjoyed having the unscheduled time. Leo, our tour guide in Kyoto, was knowledgeable and friendly. Visiting Nara was one of the highlights of our tour. The bowing deer were adorable and the Toda-ji Temple was my favorite temple. I also thought the Golden Pavillion in Arashiyama and the Bamboo Forest were trip highlights. The Iwatayama... Read more

The overall trip was great. The first three days in Tokyo were relatively unplanned, but Myaen offered wonderful suggestions for visiting sights. We enjoyed having the unscheduled time. Leo, our tour guide in Kyoto, was knowledgeable and friendly. Visiting Nara was one of the highlights of our tour. The bowing deer were adorable and the Toda-ji Temple was my favorite temple. I also thought the Golden Pavillion in Arashiyama and the Bamboo Forest were trip highlights. The Iwatayama Monkey Park was not my favorite experience, the trek up is rigorous for minimal interaction and is very crowded. Our favorite guide was Ako, who took us to Miyajima Island. She was a thoughtful, knowledgeable guide, even bringing tea and snacks up to the top of the mountain for us to enjoy the beautiful view.

We requested a minimum of four-star hotels, and they were, for the most part, very nice. The hotel in Hakone, Hakone Airu, is traditional and a beautiful facility. The food was amazing! In a traditional hotel room, we slept on mats and didn't have raised seating, which might be physically uncomfortable. The ensuite onsen was delightful. I wish we had more time in the town because it was truly charming.

My least favorite hotel was the Hotel Vishio, only because the hotel had no restaurant or bar. The shared baths were very nice, and the room was large and comfortable, but since we were out all day on tours, we could have used some on-site dining. It is conveniently located across from a shopping center with a large Don Quixote (worth checking out).

I highly recommend the JR pass. Taking the trains was incredibly easy, affordable, and comfortable. Be sure to have your passports to make seat reservations through the kiosk.

Having your passport for shopping is also necessary because many stores will not charge tax if you have your passport.

Hotel Reviews
Hotel GrandBach Tokyo Ginza
Tokyo

Like most rooms in Japan, it is small but comfortable. The bathroom is great, with a full bathtub. The staff here were super helpful and friendly. The breakfast menu is limited.

Authenticity & Character
Location
Close to subway lines
Staff
Cleanliness & Comfort
Hakone Airu
Hakone

The hotel facilities are beautiful, and the dinner and breakfast were amazing. However, it was very slow to check in and check out. We had limited time in Hakone, and a significant portion of the time was spent waiting for service support. This hotel has a lot of potential.

Authenticity & Character
Location
Staff
It took a long time to check in and out
Cleanliness & Comfort
It's an authentic traditional hotel, which means sleeping on the floor and floor seating. Therefore, it may not be easy for anyone with physical needs.
Hotel Vischio Kyoto by GRANVIA
Kyoto

The hotel room was spacious for Japanese standards. It is new and modern. It doesn't have an on-site restaurant (except for breakfast—which was GREAT!) or bar. There are shared gender-specific bathing facilities. The staff is less helpful. For example, they couldn't help us with dinner reservations or suggestions.

Location
Near a shopping mall with plenty of food choices and a wonderful Don Quixote.
Staff
Cleanliness & Comfort
THE KNOT HIROSHIMA
Hiroshima

This hotel has a beautiful rooftop bar with a great view—perhaps the best thing about the hotel. Breakfast is a set menu and wasn't really to my liking. The restaurant on the first floor is quite good but book ahead for reservations. Having the reception area on the 14th floor is a bit inconvenient, and only having access to toiletries on the first and 14th floors was a bit of a pain.

Authenticity & Character
Location
Within walking distance of the Peace Park.
Staff
Cleanliness & Comfort
Hotel Cordia Osaka Hommachi

The rooms were very small, and the beds were against the wall. However, the bathroom and shower are amazing. This was the only hotel with a coffee maker in the room. The bed was also the softest and most comfortable. Most hotel beds in Japan are pretty hard.

Authenticity & Character
Location
Close to the subway
Staff
Cleanliness & Comfort
Local specialist: Myaen Verzosa
Myaen
Myaen Verzosa
Local specialist in Tokyo | Replied on May 20, 2024
Hi Lorraine,
Thank you so much for your detailed feedback and kind words!
I’m delighted to hear that you enjoyed your trip overall and that my suggestions for Tokyo were helpful.
I’m glad Leo-san and Ako-san made a positive impact on your experience, especially with their knowledge and thoughtfulness. Your feedback on the Iwatayama Monkey Park and Hotel Vischio Kyoto by GRANVIA is very much appreciated and will be taken into consideration for future recommendations.
Thank you again for...
Read more

Hi Lorraine,
Thank you so much for your detailed feedback and kind words!
I’m delighted to hear that you enjoyed your trip overall and that my suggestions for Tokyo were helpful.
I’m glad Leo-san and Ako-san made a positive impact on your experience, especially with their knowledge and thoughtfulness. Your feedback on the Iwatayama Monkey Park and Hotel Vischio Kyoto by GRANVIA is very much appreciated and will be taken into consideration for future recommendations.
Thank you again for sharing your experience, Lorraine. It was a pleasure assisting you with your trip, and I look forward to helping you with your future travels to Japan!
Many thanks again from me and the whole Japan Travel KK team!
Best regards,
Myaen

Patricia planned the perfectly balanced trip ...
Spain | May 2 - May 18, 2024

bonnie
bonnie a.
San Jose, CA | Reviewed on May 19, 2024
Patricia planned the perfectly balanced trip for us. She has been available the entire month we have been in Spain to make additions or changes to our itinerary. The guides have all been experts in their field. This has been a magical magical experience and Patricia was the creator of such for us. Read more

Patricia planned the perfectly balanced trip for us. She has been available the entire month we have been in Spain to make additions or changes to our itinerary. The guides have all been experts in their field.

This has been a magical magical experience and Patricia was the creator of such for us.

Activity Review
Private guided tour of the Habsburgs' Quarter & Royal Palace
Private guided tour of the Habsburgs' Quarter & Royal Palace
Madrid
Local specialist: Patricia Marques
Patricia
Patricia Marques
Local specialist in Spain | Replied on May 23, 2024

Dear Bonnie,

Thank you for your time to writte a beatiful review.

It was an absolute pleasure assisting you in arranging your trip to my country, first with your friend, followed by your partner, and now with your friends!

And know you know you have friends in Spain and in Portugal!

We had three days planned by Amal with a fant...
Morocco | May 16 - May 18, 2024

susan
susan w.
| Reviewed on May 19, 2024
We had three days planned by Amal with a fantastic driver, Abderrazaq. We were given tours in Volibulis, Fez and Chefchouen by local knowledgeable guides and Abderrazaq suggested excellent restaurants. The team worked well, and seamlessly, and we highly recommend KimKim. It’s worth every penny! Read more

We had three days planned by Amal with a fantastic driver, Abderrazaq. We were given tours in Volibulis, Fez and Chefchouen by local knowledgeable guides and Abderrazaq suggested excellent restaurants. The team worked well, and seamlessly, and we highly recommend KimKim. It’s worth every penny!

Hotel Reviews
Karawan Riad
Fès

Kirwan Riad is located a short walk from where the cars park, through the medina. Our room was lovely but we could not find a switch for one light behind a door, and the cellphone given to us by the Riad rang at 1:30am. The patio was not private, as the dividing screen had fallen. The breakfast was excellent for our vegetarian, but limited to bread and fruit for our vegan. I wish there was some breakfast grain and plant-based milk available to provide protein.

Authenticity & Character
It is an authentic Riad
Location
Staff
Staff carry luggage from car to room
Cleanliness & Comfort
Lina Ryad & Spa
Chefchaouen

Riad Lina is a charming place high on the hill. Expect to be climbing steps in Chefchouen, and at this Riad. We had a view of the city and sunset from the semi-private terrace. Our room was comfortable and we particularly enjoyed having a swim in the pool, which is room-temp. We are vegetarian/vegan, and the hotel prepared a lovely dinner and breakfast for us. I would prefer to have more vegan protein, aside from wheat. We did taste 5 kinds of local bread.! Highly recommend this Riad.

Authenticity & Character
Traditional Riad with pool
Location
Views from the terrace
Staff
Staff took care to find our preferences
Cleanliness & Comfort
The bed was great
Activity Reviews
Half-Day Guided Tour of Chefchaouen
Half-Day Guided Tour of Chefchaouen
Chefchaouen

Our guide, Imad, had studied history and gave us a fuller understanding of the city’s growth in relationship to Spain. He took us on a 2 mile walk to see sites, and was always happy to answer our questions about the culture, city, and the religion. We highly recommend this tour!

Quality of Experience
Knowledgeable guide
Guides, Drivers and Staff
Great coordination
Transport
Abderrazaq met us at the ferry and found restaurants for us which suited us. He drove well and his car was equipped with iphone charger, water and local wifi.
Transfer to Fes, Volubilis & Meknes
Transfer to Fes, Volubilis & Meknes
Morocco

Abderrazaq drove us on a side trip to Volubilis, where we met with a guide selected by the tour company. It was a fantastic walk through Volubilis, many mosaics remain, and reconstruction of some structures. Even without the reconstruction, it is possible to see how the large mansions were laid out, and to grasp a bit about life in this city 4,500 years ago. Our driver choose a charming restaurant for vegan/vegetarian lunch. Additionally, we were happy to see the fields and small towns along the drive, and understand more about the Morrocan way of life and economy.

Quality of Experience
o
Guides, Drivers and Staff
Transport
Full-Day Guided Tour of Fes
Full-Day Guided Tour of Fes
Fes

Jamal took us on a five hour tour through the medina, and to the fort, and ceramic cooperative and suggested a wonderful restaurant for a vegetarian/vegan tastes. We enjoyed learning about Fez, the history, culture, religion, and traditions of the handicrafts. We did make large purchases of rugs and ceramics- after seeing the unique quality of the handiwork. There is extraordinary craftmanship to be seen in Fez! We enjoyed the tannery, yarn dying, watching artisans at work, and walking through the busy medina. Highly recommended!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Amal Amezargou
Amal
Amal Amezargou
Local specialist in Casablanca | Replied on Jul 04, 2024

Dear Susan,

Thank you for your wonderful review! It was a pleasure having you in our beautiful country. We look forward to welcoming you again soon.

Best regards,
Amal

Will be using kimkim again
Australia | Apr 26 - May 10, 2024

G
Grace V.
Denver, CO | Reviewed on May 19, 2024
This was our first time using a travel agent. It was definitely worth it! Gary helped us identify the best cities to visit, mapped out the right amount of time to spend in each place, gave us ideas for activities, and booked it all. There were a few times where our tours canceled ahead of time, but Gary found alternatives and reorganized our itinerary so we could still see what we came for. It was especially nice having all of our airport and tour transfers organized for us. We just had... Read more

This was our first time using a travel agent. It was definitely worth it! Gary helped us identify the best cities to visit, mapped out the right amount of time to spend in each place, gave us ideas for activities, and booked it all. There were a few times where our tours canceled ahead of time, but Gary found alternatives and reorganized our itinerary so we could still see what we came for.

It was especially nice having all of our airport and tour transfers organized for us. We just had to show up at the right place and time and everything else was taken care of. We didn't have any last minute tour cancelations or hiccups, so we didn't need to contact Gary while on our trip. However, it was nice to have his contact information if something did come up!

Activity Reviews
The Taste of Sydney
The Taste of Sydney
Sydney

We really liked our tour guide and the variety of food. However, this tour turned into being more of an alcohol tour than a food tour. It was still a good time, but not what we were expecting!

Food
Guides, Drivers and Staff
Transport
Day trip to the Great Barrier Reef
Day trip to the Great Barrier Reef
Australia

This was our favorite trip to the Great Barrier Reef. The boat was very nice and wasn't a huge boat with tons of people. The staff was very kind. We loved our dive master for our certified scuba dives. There was also an optional session about the underwater wildlife during the boat ride back and that was a pleasant surprise!

Pick up your rental car at the Airport
Pick up your rental car at the Airport
Australia

The instructions for finding our rental car were a little confusing. However, we figured out after asking around.

Blue Mountains Deluxe Day Tour Experience
Blue Mountains Deluxe Day Tour Experience
Sydney

We loved our tour guide for this trip! We also decided to switch from the restaurant lunch to the hiking option (with a packed lunch). It was a beautiful day and we didn't want to miss an opportunity to explore.

Quality of Experience
Guides, Drivers and Staff
Whitehaven Beach Big Island Day Tour
Whitehaven Beach Big Island Day Tour
Airlie Beach

We got unlucky with a rainy day that never let up. It was cold and wet so we didn't get to enjoy the beach. The day trip would have been 5 stars had the weather been better.

One Day Daintree, Cape Tribulation & Bloomfield Tour
One Day Daintree, Cape Tribulation & Bloomfield Tour
Australia

We probably could have skipped this tour given we had already seen the rainforest on other day trips. It was cool to say we saw the Daintree Rainforest, but it was quite similar to other experiences we had earlier on our trip. If this was the only rainforest visit we had, it would have been 4 stars.

Full Day Great Barrier Reef Adventure
Full Day Great Barrier Reef Adventure
Australia

The docked pontoon was an interesting experience, but the trip felt very commercialized. The boat staff was trying to sell everyone on buying upgrades, accessories, photos, etc. The boat was really big and had a ton of people on it. The scuba diving was rushed. It felt like they were trying to churn through dives to make the most money. We still loved seeing the Great Barrier Reef, but the tour service wasn't as good as our other experience.

Drop Off Your Rental Car at the Airport
Drop Off Your Rental Car at the Airport
Australia

Super easy and quick. No issues!

Classic Kuranda Tour
Classic Kuranda Tour
Australia

Barron Falls was one of our favorite parts of our whole trip! Definitely worth visiting. The SkyRail and train were great experiences. We could have gone without visiting the town of Kuranda and the Rainforestation. We had seen a lot of Australia's wildlife on a previous tour, so there wasn't much more to see a Rainforestation.

Quality of Experience
Guides, Drivers and Staff
BridgeClimb Summit - Twilight
BridgeClimb Summit - Twilight
Australia

I was expecting the bridge climb to be more physically strenuous and scary, but it was actually pretty easy. I loved that we went for sunset!

Local specialist: Gary Topic

Overall a good overview of Japan’s highlights...
Japan | May 5 - May 12, 2024

A
Alex C.
Thailand | Reviewed on May 19, 2024
Overall a good overview of Japan’s highlights.Mie has been by far our most helpful and caring guide especially at time we had a health care issue with my mother.Overall the drivers delivered well ( accuracy and flexibility). Other guides were actually quite unhelpful, falling short on understanding our group’s needs, logistics and providing insights on the sites visited. Some logistics opportunities of improvement ( ex: pick-up planned far too early last morning we had to change, meeting... Read more

Overall a good overview of Japan’s highlights.Mie has been by far our most helpful and caring guide especially at time we had a health care issue with my mother.Overall the drivers delivered well ( accuracy and flexibility). Other guides were actually quite unhelpful, falling short on understanding our group’s needs, logistics and providing insights on the sites visited. Some logistics opportunities of improvement ( ex: pick-up planned far too early last morning we had to change, meeting point for food tour in Tokyo unclear causing 1/2 h delay).Some days could have been less packed allowing to better benefit from nice hotels and enjoy some experiences: Hakone’s busy day was leading to very early diner ( 5 pm) so postponing the onsen experience to a timing not relevant with the kids.Hope this will help.

Local specialist: Cannon Xiao
Cannon
Cannon Xiao
Local specialist in Japan | Replied on May 21, 2024

Thank you for your suggests. Best wishes to your and your family.

This was such a memorable trip!
Guatemala | May 6 - May 10, 2024

Tiana
Tiana H.
Dallas, TX | Reviewed on May 19, 2024
This was such a memorable trip! Kim Kim was a great interface through which to connect with Alex at Old Town Outfitters, who crafted an incredible itinerary according to the activities and learning that I was hoping for in visiting Guatemala. My guide for the historical tour (Dary) was so knowledgeable and friendly, and my guide for touring Lake Atitlan and Pacaya Volcano (Christa) was personable, attentive, professional, but also just so gracious and fun to hang out with! The drivers, too,... Read more

This was such a memorable trip! Kim Kim was a great interface through which to connect with Alex at Old Town Outfitters, who crafted an incredible itinerary according to the activities and learning that I was hoping for in visiting Guatemala. My guide for the historical tour (Dary) was so knowledgeable and friendly, and my guide for touring Lake Atitlan and Pacaya Volcano (Christa) was personable, attentive, professional, but also just so gracious and fun to hang out with! The drivers, too, were exceptional, and the accommodations were overall really tasteful. I can’t thank the team at Old Town enough for all their work and expertise, and for the kindness and genuineness they treated me with.

Local specialist: Alex Coronado
Alex
Alex Coronado
Local specialist in Antigua Guatemala | Replied on May 20, 2024

Thank you very much, Tiana, it was incredible to meet you and know that you took a little piece of what we truly are in Guatemala. Christa, Dary, and the rest of the team enjoyed your kind company and your lovely charisma. I hope you are doing great on your new adventure and such, please share the experience with the ones at home. A big hug from the colonial city.

A 10 day journey to Japan.
Japan | May 9 - May 18, 2024

A
Adrian C.
Martinsburg, WV | Reviewed on May 19, 2024

We had such a great time in Japan with the itinerary Simon sent our way. He always responded quickly to any concerns and had our backs with any questions we asked. He was a great agent to have during our one year anniversary. Would greatly recommend him to anyone who wants to get a great tour of Japan.

Local specialist: Simon Huang
Simon
Simon Huang
Local specialist in Ashburn | Replied on May 20, 2024

Hello Adrian,

Thank you so much for your kind words! I am thrilled to hear that you had a wonderful time in Japan and that the itinerary met your expectations. It was a pleasure assisting you with your anniversary trip, and I'm glad I could help make it special.

Your recommendation means a lot to me, and I truly appreciate your trust and support. If you ever plan another trip or need any travel assistance in the future, please don't hesitate to reach out.

Wishing you both many more happy anniversaries and memorable journeys!

Best regards,
Simon

Trip of a Lifetime!
Morocco | May 4 - May 12, 2024

Mikell
Mikell R.
Rockville, MD | Reviewed on May 19, 2024
We had the most wonderful trip to Morocco. Our driver, Mustapha, was a true pleasure to spend our week with! He was so helpful and friendly and really helped pass the time in the car! We loved our guides Hanan and Fatima as well. It felt so luxurious to have our own driver and guides and we hope to be able to travel this way again! We had a great first experience with KimKim and Original Travels and will definitely use them again! Read more

We had the most wonderful trip to Morocco. Our driver, Mustapha, was a true pleasure to spend our week with! He was so helpful and friendly and really helped pass the time in the car! We loved our guides Hanan and Fatima as well. It felt so luxurious to have our own driver and guides and we hope to be able to travel this way again! We had a great first experience with KimKim and Original Travels and will definitely use them again!

Hotel Reviews
Riad Fès - Relais & Châteaux
Fès

Truly one of the nicest hotels we have ever stayed in, from the staff to the room itself, it was beyond impressive!

Authenticity & Character
Absolutely stunning. Amazing tile work
Location
Fantastic location within walking distance of the Medina
Staff
Cleanliness & Comfort
La Maison Arabe Hotel
Marrakech

We loved staying here! Staff was fabulous - so helpful and friendly. The location was amazing as well! A/C was cool and much appreciated after a long day walking!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Mohamed El Asely
Mohamed
Mohamed El Asely
Local specialist in Atlas Mountains | Replied on May 23, 2024

Hi Mikell,

Thank you so much for sharing your experience with us! We're thrilled to hear that you had a wonderful trip to Morocco and that Mustapha, Hanan, and Fatima made your journey special. It's great to know that having your own driver and guides enhanced your travel experience, making it feel truly luxurious.

We look forward to helping you plan another memorable trip with KimKim and Original Travels. Here’s to many more adventures together!

Warm regards,
Mohamed

Northern Italy is Awesome
Italy | May 2 - May 10, 2024

Patrick
Patrick B.
Sacramento, CA | Reviewed on May 18, 2024
I don't have all the notes, but all of our travels inside Italy were great. The drivers were friendly, the cars were clean, and they all had great advice. Venice was my favorite for food, Verona was my favorite for wine and just walking around (and seeing a Serie A match!), and Florence was great for experiencing a larger city. It was good to have WhatsApp, as we were easily able to communicate with Melanie, drivers, and lots of restaurants. Read more

I don't have all the notes, but all of our travels inside Italy were great. The drivers were friendly, the cars were clean, and they all had great advice. Venice was my favorite for food, Verona was my favorite for wine and just walking around (and seeing a Serie A match!), and Florence was great for experiencing a larger city.

It was good to have WhatsApp, as we were easily able to communicate with Melanie, drivers, and lots of restaurants.

Activity Reviews
Walking tour to discover the best of Venice with "Cicchetti " experience
Walking tour to discover the best of Venice with "Cicchetti " experience
Venice

We got so much detailed history about Venice on this trip, it was fascinating.

Quality of Experience
The food and history.
Guides, Drivers and Staff
Our guide was so authentic and personable. We talked about a very wide variety of topics and we never felt like we were being lectured to from a script.
Local Cooking Class in Florence
Local Cooking Class in Florence
Florence

I absolutely loved this experience. I was nervous going in, but it's amazing what you can do with the right ingredients and just a little guidance. I was amazed at the quality of food we were able to make in just a short amount of time. I would absolutely recommend this to anybody visiting Florence!

Quality of Experience
The food ended up being delicious and I wasn't sure I could do it. Getting to drink wine while we finished the meal was also great.
Food
Guides, Drivers and Staff
Our chef was funny, knowledgable, and incredibly helpful.
Amarone Wine Tour
Amarone Wine Tour
Verona

I'm a big fan of wine tasting tours and we got very lucky to have a really fun group of couples along for the ride. Our guide was entertaining and knowledgeable and kept the tour moving without rushing us.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on May 20, 2024

Hi Pat and Kat,
thank you so much for your review and I'm so pleased you had a lovely time! Wow didn't realize you made it to a football match too (definitely an added bonus).

Thanks again for booking with me :)

I look forward to your next Italian trip!

A presto,
Melanie

All of our guides were outstanding . We parti...
France | May 1 - May 14, 2024

Paul
Paul H.
Flagami, FL | Reviewed on May 18, 2024
All of our guides were outstanding . We particularly enjoyed “in the steps of Van Gogh. Flo was extremely knowledgeable and informative. He obviously enjoyed his job and loved the area log France he lived in. Read more

All of our guides were outstanding . We particularly enjoyed “in the steps of Van Gogh. Flo was extremely knowledgeable and informative. He obviously enjoyed his job and loved the area log France he lived in.

Hotel Reviews
Hôtel de l’Horloge
Avignon

Good breakfast located at the best possible place in Avignon, right on the plaza near the palace of the pope. Nice attentive staff . Parking nearby in th palace garage.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Boutique Hotel Cezanne
Aix-en-Provence

Well located within walking distance of everything we wanted to see. Had indoor self parking, and a good breakfast. Staff was friendly and helpful

Authenticity & Character
Location
Walking distance to everything we wanted to see.
Staff
Cleanliness & Comfort
Residhome Nice Promenade
Nice

Well located, indoor parking, clean.

Authenticity & Character
Location
Within walking distance of all we wanted to see in Nice
Staff
Not always attentive
Cleanliness & Comfort
Very pleasant Apartment Cosy Lyon center
Lyon
Authenticity & Character
Very old building, but the apartment has been totally updated and is quite nice.
Location
Located in a nice neighborhood high on a hill. Street parking only, long walk to old city and long uphill walk back
Staff
No staff
Cleanliness & Comfort
Activity Reviews
To the villages of the Luberon tour (Small Group Tour/8Hours)
To the villages of the Luberon tour (Small Group Tour/8Hours)
Aix-en-Provence

It was raining, but the guide did her best to overcome the weather.

A Day Trip from Aix en Provence to Cassis Village, Calanques Boat Ride & Provence Wines (Small Group Tour/8Hours)
A Day Trip from Aix en Provence to Cassis Village, Calanques Boat Ride & Provence Wines (Small Group Tour/8Hours)
Aix-en-Provence

Guide was knowledgeable and interesting,

Quality of Experience
Guides, Drivers and Staff
Transport
A day in Monaco (Small Group Tour/8Hours)
A day in Monaco (Small Group Tour/8Hours)
Nice

Guide was amazing. Knowledgeable and enthusiastic. We learned a lot about Monaco,

Quality of Experience
Guides, Drivers and Staff
Transport
Lyon Old Town Food Tour (Small Group Tour/4Hours)
Lyon Old Town Food Tour (Small Group Tour/4Hours)
Lyon

We went to places that we never would have and tasted great food . Guide was a pleasure to be with, and obviously loved Lyon.

Quality of Experience
The guide
Guides, Drivers and Staff
Transport
In Van Gogh footsteps in Provence (Small Group Tour/6Hours)
In Van Gogh footsteps in Provence (Small Group Tour/6Hours)
France
Quality of Experience
Guides, Drivers and Staff
Knew all about the area, and loved what he was doing
Transport
All Provence in one day (Small Group Tour/10 Hours)
All Provence in one day (Small Group Tour/10 Hours)
Avignon

Excellent guide

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Aline Durant
Aline
Aline Durant
Local specialist in Lyon | Replied on May 20, 2024

Dear Paul,
Thanks a lot for your excellent review!
All the team is happy to read that you had a great time in France and enjoyed our activities and guides! We also really have pleasure organizing this Europe trip for you :)
Have a safe flight back!
Best
Aline

Why travelers love kimkim

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Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

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Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.