Kimkim Trip Reviews

4.8
Based on 19,438 ratings
Read 19,438 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Tripof a lifetime to Australia
Australia | Feb 11 - Mar 1, 2024

A
Anne F.
Canada | Reviewed on Mar 29, 2024
We recently returned from a trip to Australia. I did a lot of research in anticipation, but at a certain point the logistics were becoming unmanageable so I reached out to Kim Kim. Paula our agent did a bang up job of translating our travel style and desired locations into two weeks of amazing sightseeing tours. Our accommodations were all solid picks and it was was a relief to have our flights and transfers all taken care of. It's hard to pick a highlight because each was special in its... Read more

We recently returned from a trip to Australia. I did a lot of research in anticipation, but at a certain point the logistics were becoming unmanageable so I reached out to Kim Kim. Paula our agent did a bang up job of translating our travel style and desired locations into two weeks of amazing sightseeing tours. Our accommodations were all solid picks and it was was a relief to have our flights and transfers all taken care of.

It's hard to pick a highlight because each was special in its own way. In Melbourne we explored back alleys on a foodie walking tour, the perimeter by bike, and the Great Ocean Road with a small group in a coach. Near Adelaide we spotted all sorts of wildlife with a 2-day trip to Kangaroo Island, getting amazingly close to koalas, seals, and birds of all kinds. In Cairns our excursion to the Great Barrier Reef accommodated the various abilities of our family to dive and snorkel among the spectacular fish. While the Daintree are is still recovering from a devastating cyclone, we were still able to visit the ancient rainforest and encounter crocs and cassowaries.

Overall a rewarding experience - would recommend KimKim for any extended trip.

Hotel Reviews
Adabco Boutique Hotel
Adelaide

Our family of three stayed three nights at the Adabco. It's less of a "boutique" hotel than a small conference centre created out of a former boys boarding school. The rooms are on the small side and the decor a wee bit tired, though quite clean. On the other hand, each floor has a full kitchen and eating area, while the ground floor has several large meeting rooms. The staff was amazing, esp around early and late arrivals/departures. Location is just outside the main downtown area, but still withing walking distance of the Central Market food court, the Botanic Gardens, and shopping / dining.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bay Village Tropical Retreat & Apartments
Cairns, QLD

Our family of three stayed for five nights. We were upgraded to one of their apartment units, which really helped for our longer stay (and young adult daughter's privacy!). Somewhat modest, but well equipped and perfect for our needs - bonus was a small apartment complex pool, which helped on the hot humid summer days. Location was a couple of blocks from the waterfront boardwalk, just outside the main downtown area, and about a 15-minute walk to the harbour. Although we didn't take it, the bus route to the beaches north of the city runs right past it. Also a short walk to convenience stores and cafes. One bonus was the authentic Balinese restaurant on site, which produced a memorable rijstafel for us. Staff was lovely and accommodating.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mercure Melbourne Southbank
Southbank

My family of three stayed five nights at this highrise hotel south of the river. Mercure is a reliable brand - the rooms were impeccable; the hotel coffee bar made breakfast simple adn easy. The location is handy to many great restaurants and the arts district. Just across the river you can catch several free CBD trams to get around the downtown.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Afternoon City Bike Trip
Afternoon City Bike Trip
Melbourne

We joined a group of ten to explore the perimeter of the CBD. As we made our way from the port to the Botanic Gardens, the sports complexes, the inner suburbs, and the State Library, among other sites, our enthusiastic guide stopped to give us bits of Australian and Melbourne history. We had two snack stops along the way. The tour went at a good pace for the varying abilities of the group and the intense heat of the February summer day. The bikes were n excellent condition and easy to ride. Our guide made sure we were all safe as we navigated traffic. A great way to explore beyond what you could reach on foot in the same amount of time.

Quality of Experience
Guides, Drivers and Staff
Transport
Daintree Rainforest Full Day Adventure by 4WD
Daintree Rainforest Full Day Adventure by 4WD
Australia

The regular Billy Tea Safari tour was edited somewhat owing to several roads having been washed out during a cyclone in December. Nevertheless, we explored quite a bit and got a full sense of the rainforest and its inhabitants. Our guide was a local who was passionate and very knowledgeable about nature. On the long drive from our hotel in Cairns to the edge of the Daintree we learned a lot about the flora and fauna, as well as the impact of the cyclone on the area, its industries and residents. Among the various stops, we got a fabulous view from near the top of the mountain (after a vertigo-inducing set of switchbacks getting up there), a river boat crossing where we attempted spot crocs, a short walk along a riverside boardwalk to see ancient ferns and gushing waterfalls (and spiders!), and a chance meeting with a wild cassowary. We enjoyed delicious lunch at the Heritage Inn, where we also had a cool dip in a crocodile-free water hole. Later in the afternoon we got homemade ice cream at a small plantation that grows its own tropical fruit. The drive home featured lots of great Aussie rock tunes.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Outer Reef + 2 Certified Dives (all equipment included)
Full Day Outer Reef + 2 Certified Dives (all equipment included)
Australia

Two of our group scuba dives, the other one doesn't so we needed a trip that could accommodate everyone. Reef Magic turned out to be great for all of us. Their comfortable boat took us out to their private pontoon on the reef. At the reef, there was an area roped off for snorkelling. There was lots of equipment for everyone, so although many folks rushed to grab suits and snorkels, you could also take your time and not worry about missing out. They encouraged everyone to try it, even the non swimmers, whom they offered life jackets and pool floaties to help with buoyancy. They even supplied special suits to protect folks form jelly fish stings, common in February. For scuba newbies there was a Discover Scuba option, which was also a very safe way to get folks in the deeper water. For those not getting into the water there was a glass observation deck and even a "semi-submersible" little boat ride my daughter went on after scuba diving. My two scuba dives were well led; my husband's snorkel safari was also fun. While the dives weren't the most adventurous, they were a good length and we saw lots of amazing sea life. The staff included marine biologists who gave demonstrations and did a fun and informational fish feeding. Lunch was a very good buffet, again with lots of food for all. The staff on the boat were excellent at taking care of us and our safety and managing the needs of a huge crowd of folks. The only thing that sort of ruined our day were the really rude group of tourists who made us move our gear bags and then later stole our seats. Overall a great way to access the reef in a safe and enjoyable way.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Kuranda Rainforest Railway & Cableway
Kuranda Rainforest Railway & Cableway
Australia

We had been expecting a ride on the famous Kuranda Scenic Railway, but the tracks had been washed out during a December cyclone, so the company had to readjust the tour. Instead, we were taken from our hotel by coach to a "Rainforestaion" about half way up the mountain, followed by another coach ride after lunch to the village of Kuranda at the top, then a gondola ride back down. We weren't expecting much (in fact we worried the whole thing was a Disney-fied version of Australia) , but the Rainforestation turned out to be a fun morning. We got to see several wild animals up close in the refuge section, including a cassowary, several friendly wallabies, koalas, snakes, Tasmanian devils, and two massive crocodiles - we were lucky to witness croc feeding time and learn a very healthy fear of these prehistoric beasts. We also got to learn about Aboriginal traditions, watch spear throwing and dancing demonstrations, and try our hand at boomerang throwing. We also learned about the rainforest in during a ride in an amphibious army "duck" vehicle. Lunch was a nice though unremarkable buffet. Kuranda village includes a main street and "village" of various artisan vendors, which we didn't spend much time in. There is also the original hippie Kuranda village, with lots of little kiosks built into the hillside at all angles, which was more fun to explore. We decided to spend our time taking a short hike though the forest before catching the gondola back to the bottom. The trail was well marked and easy to follow. For the gondola ride there is an app to download and listen to - we managed to mis-load it, so didn't get the full experience, though the view is spectacular no matter what. We did get off at the two stops on the way down to see and hear the incredible waterfalls. Once at the bottom we got a coach ride back to our hotel.

Quality of Experience
Guides, Drivers and Staff
Transport
Dolphin Sanctuary Guided Kayaking
Dolphin Sanctuary Guided Kayaking
Adelaide

The tour started in the remote port area of Adelaide. Our kayaking guides made sure we were well sunscreened and hydrated before taking us out in double boats. We paddled around a calm area of the port, exploring mangroves and a couple of old shipwrecks lying the shallow water. We saw many birds, but it wasn't until we were almost back to shore that we spotted out dolphins - a whole little family coming through, right past us. It was a long wait, but worth the effort! This trip is suitable for people of all ages and abilities, even if you have never kayaked before.

Quality of Experience
Guides, Drivers and Staff
Transport
2D/1N Highlights of Kangaroo Is Cruise/Cruise(Shared Small Group Tour)
2D/1N Highlights of Kangaroo Is Cruise/Cruise(Shared Small Group Tour)
Australia

Our family of three started the tour from our hotel. Our bus driver was very punctual picking us up at 6.15 ahead of getting folks at the bus station. The 90 minute ride to the ferry docks was filled with lots of useful info about the countryside we were travelling through. The ferry itself was modern, with lots of comfortable seating, toilets, and even a bar to keep everyone happy for the 45-minute crossing. Once we got to Kangaroo Island, we lucked out and were the only ones on this small group trip, so we were able to get a bit of a private tour. Our mini-coach made several stops to do short walks both inland and at the sea shore, our guide pointing out wildlife along the way and talking about how the wildfires of 2020 had affected this island. Lunch was a fun picnic in a secluded riverside BBQ area. The highlight of the day was definitely the seal sanctuary, where a certified ranger brought us down to the beach where we could see the seals relatively close up, lounging in their natural habitat. On the way to our hotel, after visiting eucalyptus and honey farms, we stopped at a gin distillery (at our request), where we got to see a koala right above our heads. Our accommodation at the Mercure at American River was amazing - a very comfortable room in a serene and beautiful setting right on the water, where we could watch the sunrise and many birds, as well as go on short walks in the surrounding area. Dinner there was very good as well. Day Two we stopped at some more beautiful beaches, explored the incredible Remarkable Rocks formation, and saw the sea lion colony below the cliffs, plus enjoyed another picnic lunch. The dinner time ferry ride and long bus trip home got us back well after dark, but we ended up sleeping on the bus anyway after two long days of sunny sightseeing. Taking two days and a small coach to see the island was a great way to get around and see almost everything. Definitely recommend.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Afternoon Food & Culture Walk
Afternoon Food & Culture Walk
Melbourne

Why not kill two birds with one stone? You can join this Walk Melbourne Tours backstreet crawl to discover the many alleyways of Melbourne and have some great food at the same time! Our guide was a long time Melbourne resident eager to let us in on the secret spaces of her city. We learned about the origin of alleys and how they were planned as integral part of the original city - and have since morphed into nooks with lots of tiny but respectable cafes, boutiques, and lots of fascinating street art. We found a hidden art deco gem, a few converted industrial spaces, and stayed protected from the harsh afternoon sun. Our food adventure took us around the globe and through several small but satisfying courses, including of course Melbourne's famous coffee. Our group was small enough we bonded quite well and even hung out for drinks at the end. Even for those coming from big cities, it would have been tricky find our way through the maze of alleys on our own and to suss out the best places to stop. Very much worth doing!

Quality of Experience
Guides, Drivers and Staff
Full-Day Great Ocean Road Trip
Full-Day Great Ocean Road Trip
Melbourne

We joined a small coach tour with Oceania Tours for a long but rewarding day. Trying to cover the Great Ocean Road in one day is going to be a whirlwind no matter what, as well as a race to get ahead of the many full size coaches all going to the same stops at the same time. Luckily we had a nimble van driven by our amazing guide who was not only able to stay a step ahead, but also take us off the beaten path to where the larger coaches can't reach. We first wound past incredible views of the "surf" beaches, stopping to catch a glimpse of koalas in their tree habitats. We had lunch in Apollo Bay, with a short visit to put our toes in the ocean. We finished with a somewhat crowded stop at the Twelve Apostles rock formation and a short exploration of neighbouring formations, all the while getting lots of great stories about the unfortunate folks who had washed up on these inhospitable shores centuries ago. In between was my favourite part - a visit to the ancient rainforest of the Otway Ranges, one of the last original sites of untouched wilderness in Australia. We got a final bonus stop to view a huge flock of white cockatoos. Our guide was very knowledgeable about each area's natural and cultural history. She was very accommodating of the group's varying walking abilities. She also supplied an enjoyable Aussie soundtrack for the trip, which helped make the long drive back fun. Would recommend!

Quality of Experience
Food
Don't eat at the pub
Guides, Drivers and Staff
Transport
Local specialist: Paula Adams
Paula
Paula Adams
Local specialist in California and Australia | Replied on Mar 29, 2024

Wow, Anne!! What a fantastic review. THANK YOU SO MUCH! Your detailed review and feedback are very much appreciated. It truly enjoyed working with you and planning your family vacation. I loved all the pictures you sent me, too. If you ever plan on visiting another part of the South Pacific, you know who to call. Thank you again and keep in touch!
Cheers,
Paula

13 fabulous days in Vietnam
Vietnam | Mar 11 - Mar 23, 2024

P
Pamela W.
Leander, TX | Reviewed on Mar 29, 2024
Our 13 day experience starting in Ho Chi Minh City (Saigon), followed by a day trip to the Mekong Delta and Ben Tre, then on to Hoi An with an add on cruise to Ha Long Bay, and finally Hanoi was nothing short of amazing!!! The accommodations were all very upscale with friendly staff and great buffet breakfasts! Every tour was well planned and informative! All of the tour guides spoke excellent English and went out of their way to make our experiences meaningful and special! The drivers... Read more

Our 13 day experience starting in Ho Chi Minh City (Saigon), followed by a day trip to the Mekong Delta and Ben Tre, then on to Hoi An with an add on cruise to Ha Long Bay, and finally Hanoi was nothing short of amazing!!! The accommodations were all very upscale with friendly staff and great buffet breakfasts! Every tour was well planned and informative! All of the tour guides spoke excellent English and went out of their way to make our experiences meaningful and special! The drivers did not usually speak much if any English, but were well versed in how to navigate all types of traffic without any mishaps. Our contact at Kim Kim and the tour guides kept in constant contact with us so that we always knew the daily schedule. We had enough "free time" in each of the areas to explore the sights and sounds on our own. We can't say enough positive things about the entire adventure!! My youngest son and I will forever be grateful for this trip of a lifetime!!!

Hotel Reviews
Dragon Legend Cruise
Hon Gai

The cruise was awesome even though we did not have any sunny days aboard.

Authenticity & Character
The cruise ship was appointed apropos to its name.
Location
We travelled aboard the Dragon legend to quite beautiful locations.
Staff
Everyone waited on the people on board with 5 star service.
Cleanliness & Comfort
As might be expected, the rooms showed some wear and tear from the constant dampness. However, the beds were comfortable and the bathroom was nicely appointed.
La Sinfonía Majesty Hotel and Spa

Our stay here was lovely. Its location made walking to see local sights quite easy.

Authenticity & Character
The lobby, dining room and our private room were nicely appointed.
Location
We were able to walk to nearby sights with ease.
Staff
Every person on the staff was very attentive to our needs.
Cleanliness & Comfort
Our room and bathroom were spotless.
La Siesta Hoi An Resort & Spa
Hoi An

This resort was so outstanding that we did not want to leave!!

Authenticity & Character
There were multiple wings at this resort and each had its own unique vibe. The lobby was very beautiful and welcoming.
Location
The location made walking to various areas very feasible.
Staff
Wow! Every person at this resort was super friendly and we felt pampered every day.
Cleanliness & Comfort
The entire resort was super clean with lush surroundings.
Au Lac Charner Hotel

Great location in Saigon. Well appointed with friendly staff and great buffet breakfast.

Authenticity & Character
Beautiful lobby setting.
Location
Very close to many cultural sights.
Staff
Everyone was most helpful.
Cleanliness & Comfort
Room and bathroom were spotless.
Activity Reviews
Half Day Red River Delta Countryside Discovery (Morning or Afternoon session) on Jeep Car
Half Day Red River Delta Countryside Discovery (Morning or Afternoon session) on Jeep Car
Hanoi
Quality of Experience
Food
Guides, Drivers and Staff
Our informative guide made this unusual trip in a Russian Army jeep an awesome experience.
Transport
Bicycle Tour of Rural Villages - Cultural Tour of Hanoi
Bicycle Tour of Rural Villages - Cultural Tour of Hanoi
Hanoi
Quality of Experience
Food
Guides, Drivers and Staff
Our tour guide was very informative and made sure we were safe every step of the way. Our private lunch was awesome.
Transport
Further explore the Bay / On Dragon Legend Cruise
Further explore the Bay / On Dragon Legend Cruise
Ha Long Bay
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi - Ha Long Bay - Bai Tu Long Bay with Dragon Legend Cruise
Hanoi - Ha Long Bay - Bai Tu Long Bay with Dragon Legend Cruise
Vietnam
Quality of Experience
Food
Every meal was super delicious.
Guides, Drivers and Staff
The tour guide for our trip was delightful and informative.
Transport
Hanoi street food on Vespa
Hanoi street food on Vespa
Hanoi
Quality of Experience
Food
Guides, Drivers and Staff
Riding on the back of a Vespa at night to see the sights/sounds and taste many types of Vietnamese local foods with a local guide was super fun.
Transport
Hoi An Fishing Village - Ancient Town Walking with Street Food Tasting
Hoi An Fishing Village - Ancient Town Walking with Street Food Tasting
Hoi An
Quality of Experience
Food
Guides, Drivers and Staff
We were able to taste many types of Vietnamese local foods with our private guide.
Transport
HCM City - Cai Be - Can Tho
HCM City - Cai Be - Can Tho
Can Tho
Quality of Experience
Food
Guides, Drivers and Staff
Once again, Ai Van (Vivian), our guide, made this long day trip super enlightening and enjoyable!
Transport
 HCM City - Cu Chi tunnels
HCM City - Cu Chi tunnels
Ho Chi Minh City
Quality of Experience
Food
Guides, Drivers and Staff
Ai Van (Vivian), our guide, made the whole day fabulous!! She provides a wealth of background knowledge that allows you to be fully engaged in the history.
Transport
Local specialist: Minh Nguyen
Minh
Minh Nguyen
Local specialist in Vietnam | Replied on Apr 17, 2024

Hi Pamela,

Thanks a lot for yout kind words, I'm happy that you and Andrew enjoyed the trip with us! I will definitely share your feedback to our team, especially Vivian so that they know you appreciate their effort!

Look forward to welcoming you again soon!

Best wishes,
Minh

Michael was great at planning and helping us ...
Colombia | Mar 16 - Mar 28, 2024

F
filippo b.
Italy | Reviewed on Mar 29, 2024

Michael was great at planning and helping us during the entire trip. Such a good idea to have Kim Kim help us.

Local specialist: Michael Gold
Michael
Michael Gold
Local specialist in San Agustín, Huila, Colombia | Replied on Mar 29, 2024

Hi Filippo,
Thank you so much for your kind words! It was truly a pleasure planning and assisting you with the trekking trip through Los Nevados National Park. I'm delighted to hear that you enjoyed the experience. If you ever decide to embark on another adventure here in Colombia, don't hesitate to reach out. Safe travels!
Best regards,
Michael & The Chaska Tours Team

Switzerland was the most beautiful country we...
Switzerland | Mar 10 - Mar 17, 2024

Dawn
Dawn R.
Missouri City, TX | Reviewed on Mar 29, 2024
Switzerland was the most beautiful country we’ve seen! It was simply breathtaking. Our local expert Clothilde worked with us to find the perfect hotel and excursions. She was always timely and courteous and we appreciated her knowledge.
The hotel was lovely and we liked the convenient location. We really enjoyed the complimentary breakfast each morning. It was always delicious and the staff were very nice and helpful. Only downsides were the street construction in front of the...
Read more

Switzerland was the most beautiful country we’ve seen! It was simply breathtaking. Our local expert Clothilde worked with us to find the perfect hotel and excursions. She was always timely and courteous and we appreciated her knowledge.
The hotel was lovely and we liked the convenient location. We really enjoyed the complimentary breakfast each morning. It was always delicious and the staff were very nice and helpful. Only downsides were the street construction in front of the hotel. At night it was quite loud when cars drove over the metal covers on the ground. They also seem to not have enough towels. Oddly we kept having to ask and they kept running out. Otherwise this hotel was perfect for us.
I cannot say enough about our guide Celio and his knowledge about all things Switzerland. He was funny, engaging and just a fantastic guide. We had no idea what we would be seeing and he showed us some little known spots that were just…. Awe inspiring. We could have sat there all day. We really enjoyed our time with him. The trips to Lucerne and the glacier are not to be missed!! I’m so glad we made the last minute change in plans. Big thanks to Clothilde and her local contacts for making it happen on such short notice! Also a shout out to our airport transportation. They were on time and courteous; the cars were spotless. Overall our vacation was just outstanding!

Hotel Review
Boutique Hotel Wellenberg
Zurich

We really enjoyed their location in the heart of things. It was an easy walk to everything. The room was big and lovely. We appreciated the hot showers. The complimentary breakfast was really good and the staff was so kind and helpful. The only downsides were the street construction in front of the hotel. Primarily the metal plates that cover the ground. It was really loud at night when cars drove over them. Also they seem to not have enough towels. We kept having to ask for them and they kept running out. The staff though was very courteous and helpful.

Authenticity & Character
I loved the history of this hotel
Location
Many good restaurants and shops within a 5 minute walk. Also close to the public transportation
Staff
Cleanliness & Comfort
Spotless- we enjoyed the convenience of the fridge and the hot showers
Activity Reviews
Lucerne Full-day trip
Lucerne Full-day trip
Zürich

We almost missed out on this beautiful city. We loved everything about our day. Celio recommended a restaurant and the food was outstanding. The transportation's museum was really fun and the lake cruise was not to be missed. It was probably our favorite part of the day!

Quality of Experience
Guides, Drivers and Staff
Transport
THE HEART OF THE BERNESE ALPS ! (Interlaken)
THE HEART OF THE BERNESE ALPS ! (Interlaken)
Switzerland

I just can’t say enough about how beautiful the countryside is. The knowledge of our guide Celio was everything .

Quality of Experience
Guides, Drivers and Staff
Transport
Titlis - Eternal Snow and Glacier (Shared Group Tour)
Titlis - Eternal Snow and Glacier (Shared Group Tour)
Switzerland

Although it was cloudy and we couldn’t see at the very top, The ice cave was very cool! We also loved the ride up and down the mountain. On the way down, it cleared up and made it all worth it!

Quality of Experience
Guides, Drivers and Staff
Transport
Rhine Falls & Stein am Rhein medieval village!
Rhine Falls & Stein am Rhein medieval village!
Switzerland

So beautiful and powerful

Quality of Experience
Guides, Drivers and Staff
Celio is the best!
Transport
Local specialist: Clothilde DIEMUNSCH
Clothilde
Clothilde DIEMUNSCH
Local specialist in lacenas, France | Replied on Mar 29, 2024

Hello Dawn,
I hope this message finds you well! I'm really grateful for your thoughtful review of Kim Kim following your recent trip. Your insights are invaluable to us as we strive to uphold and enhance the quality of our services. Rest assured, I'll be sharing your feedback with my team and our partners, especially the guide Celio .
It brings me great joy to hear that you had a fantastic experience exploring Switzerland! It was a pleasure to be planning this trip with and for you!
Looking forward to maybe organizing your next trip,
Sincerely,
Clothilde

Athens to Mykonos to Santorini to Athens.
Greece | Mar 22 - Mar 28, 2024

debra
debra p.
Perth Amboy, NJ | Reviewed on Mar 29, 2024
Thank You Ioannis K. for helping us with our time in Mykonos and Santorini.
My husband and I typically research and plan our trips. Island hopping in Greece off season provided some challenges so we were very happy KimKim showed up in my online searches. Our six transfers with Welcome Pickups couldn’t have been any smoother. The vehicles clean, the drivers curtious and prompt. Ferry rides , flights and top rated hotels all booked for us.
Due to high winds our flight to Santorini had been...
Read more

Thank You Ioannis K. for helping us with our time in Mykonos and Santorini.
My husband and I typically research and plan our trips. Island hopping in Greece off season provided some challenges so we were very happy KimKim showed up in my online searches. Our six transfers with Welcome Pickups couldn’t have been any smoother. The vehicles clean, the drivers curtious and prompt. Ferry rides , flights and top rated hotels all booked for us.
Due to high winds our flight to Santorini had been canceled and rescheduled for the same midday flight the following day. At my request Ioannis worked diligently getting us on an earlier flight.
KimKim provided us with a list of hikes and activities for our destinations that we could add to our itinerary.
Open communication via WhatsApp made us feel comfortable that Ioannis was always there to assist us on our journey.

Hotel Review
Harmony Hotel Mykonos
Mýkonos City

Harmony Boutique Hotel was a cute hotel located a short walk from the vibrant town. Hotel staff was curtious and accommodating to all our needs . The hotel very clean and updated. Breakfast Buffet was delightful and served in a small dining area with a lovely view of the harbor.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist:

Five fabulous days in Palm Cove
Australia | Mar 23 - Mar 28, 2024

C
Cheryl P.
Cedar Park, TX | Reviewed on Mar 29, 2024
Our entire 5 day stay in Palm Cove and all the activities we did was superb. Kerrie and Gary did a fabulous job with the planning of our trip. Gary picked up where Kerrie left off and was awesome. He listened to all our needs and wants and made them happen. Our only glitch was we were signed up for an aboriginal art experience which ( we really didn’t want to do) and it got cancelled and replaced with an aboriginal spear crabbing experience- which was great. So happy this part of the trip... Read more

Our entire 5 day stay in Palm Cove and all the activities we did was superb. Kerrie and Gary did a fabulous job with the planning of our trip. Gary picked up where Kerrie left off and was awesome. He listened to all our needs and wants and made them happen. Our only glitch was we were signed up for an aboriginal art experience which ( we really didn’t want to do) and it got cancelled and replaced with an aboriginal spear crabbing experience- which was great. So happy this part of the trip turned out the way it did. All of the tour companies were great , very organized, on time and staff so kind and helpful. Overall extremely positive experience planning this portion of our trip! Thank you so much to all involved

Hotel Review
Peppers Beach Club & Spa Palm Cove
Palm Cove
Authenticity & Character
Location
Great location. Right across from beach and can walk to several restaurants for dinner
Staff
Manger knew us by name!
Cleanliness & Comfort
Activity Review
Day trip to the Great Barrier Reef
Day trip to the Great Barrier Reef
Australia

This day was amazing. I was apprehensive about snorkeling as I had a previous bad experience. The crew that went out with us were so patient and helpful. Basically if you wanted a crew member would escort you out to reef , take you around to different locations and then return you to boat. It totally put me at ease and made my snorkeling experience so enjoyable

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Gary Topic

Couldn’t have planned it better!
Japan | Mar 19 - Mar 27, 2024

Camille
Camille W.
Dallas, TX | Reviewed on Mar 29, 2024

We had the greatest trip. We had enough going on everyday but not too much that we felt overwhelmed or rushed. We had a good variety of activities. Myaen was the greatest. We planned everything together, gave me all the information I needed and checked in on us periodically through the trip. Couldn’t have asked for a better time in Japan and we are so excited to return!

Local specialist: Myaen Verzosa
Myaen
Myaen Verzosa
Local specialist in Tokyo | Replied on Mar 29, 2024
Hi Camille,
I'm thrilled to hear that you had such an incredible time during your trip to Japan!
It was truly a pleasure planning your trip with you, and ensuring you had all the necessary information and support along the way was my priority. I'm delighted that you felt supported throughout your journey.
Thank you for your kind words and for trusting us with your travel plans. Knowing that you're excited to return to Japan is the best compliment we could receive. Whenever you're ready to...
Read more

Hi Camille,
I'm thrilled to hear that you had such an incredible time during your trip to Japan!
It was truly a pleasure planning your trip with you, and ensuring you had all the necessary information and support along the way was my priority. I'm delighted that you felt supported throughout your journey.
Thank you for your kind words and for trusting us with your travel plans. Knowing that you're excited to return to Japan is the best compliment we could receive. Whenever you're ready to plan your next adventure, we'll be here to assist you every step of the way.
Wishing you and Jon many more unforgettable travels ahead!
Best regards,
Myaen

Definitely exceeded expectations!
Cambodia | Mar 20 - Mar 27, 2024

Abigail
Abigail R.
Jollyville, TX | Reviewed on Mar 29, 2024
I was flabbergasted that our whole trip went off without a single hitch. So many details to coordinate, so many different tours and guides, and all were great! Kim Kim did a super job (thank you, Ha!) with managing all these items. We were always picked up from the airport by a friendly smile and cold water, every morning when we met our guide for the day he/she was always early, and they always explained what would happen. They went above and beyond when we needed help (to find a lost... Read more

I was flabbergasted that our whole trip went off without a single hitch. So many details to coordinate, so many different tours and guides, and all were great! Kim Kim did a super job (thank you, Ha!) with managing all these items. We were always picked up from the airport by a friendly smile and cold water, every morning when we met our guide for the day he/she was always early, and they always explained what would happen. They went above and beyond when we needed help (to find a lost phone, to visit the pharmacy)—really a great experience. A friend recommended I use Kim Kim, and now I will recommend it for others!

Hotel Review
Saem Siem Reap Hotel
Siem Reap

Really great! The best service. Sochin, the manager, greeted us with juice and a cold towel and showed us the family room, as a better option for our group than two separate rooms. The pool was lovely, as was the bar. Definitely the best hotel and staff we experienced in all of Cambodia!

Authenticity & Character
Location
It’s far away from Pub Strewt
Staff
Cleanliness & Comfort
Local specialist: Ha Dinh
Ha
Ha Dinh
Local specialist in Hanoi | Replied on Mar 29, 2024

Dear Abigail,

I am thrilled to hear you had such a great and memorable time with me and our team in Vietnam and Cambodia. It's wonderful that we had good discussions from the beginning to the end, which helped prepare you and your family well for the trip.

On behalf of the Realistic Asia team, we truly appreciate you taking the time to share such wonderful reviews. If you ever have the chance to return to Southeast Asia someday, we believe you'll love it even more.
Thank you again, and we look forward to assisting you again in the future!

All the best,
Ha

Italy vacation
Italy | Mar 17 - Mar 27, 2024

L
Lisa V.
Ashburn, VA | Reviewed on Mar 29, 2024

All of our guides were amazing and incredibly knowledgeable!! The tours were fascinating!
The drivers, especially Alfonso, were wonderful and went out of their way to be helpful.
Andrea did a great job putting everything we wanted to do together! Everything occurred seamlessly and made travel so easy.
Thank you to everyone who helped make our vacation so wonderful!

Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Mar 29, 2024

Dear Lisa,
thank you so much for your wonderful review. This is very helpful for us and we love knowing that our job is appreciated.

Happy to assist you for any future trip.

India is worth visiting.
India | Feb 29 - Mar 11, 2024

E
Eliana C.
Lakewood, WA | Reviewed on Mar 28, 2024
India is a very interesting country, with lots of history and cultural traditions and also with extreme difference in social and economic classes.
The local representative from Active India Tour met us at our hotel in Delhi to greet us and provide us with paperworks for our tour. We visited Delhi for the day and the next morning we took a flight to Jaiselmar to start our tour through several cities including Jodhpur, Udaipur, Pushkar, Jaipur, Agra and return to Delhi. Rahul was our...
Read more

India is a very interesting country, with lots of history and cultural traditions and also with extreme difference in social and economic classes.
The local representative from Active India Tour met us at our hotel in Delhi to greet us and provide us with paperworks for our tour. We visited Delhi for the day and the next morning we took a flight to Jaiselmar to start our tour through several cities including Jodhpur, Udaipur, Pushkar, Jaipur, Agra and return to Delhi. Rahul was our driver for the remaining of the trip. Rahul was an amazing driver, very kind, patient and punctual. In every city we had a different tour guides. All were very competent, knowledgeable and very friendly. would recommend all of them. All the places we visited were very interesting, stunning and with history that exceeded our expectations.

According to the pictures of the Hotels sent at the time we booked our tour, they all looked clean, beautiful and we agreed on all of them. To our surprise, the hotels were not what they looked like in the pictures. The room we were assigned at the Udman hotel in Delhi, was on a floor where there were several room assigned to a wedding party so the noise was annoying. After we complained they switched our room to the suite in the hotel. I guess that room had not been used in a while, I found a spider under the sheets and the sheets were not clean. (they changed them after I called to complain again. The bathtub was stained and everything was in disrepair. The Gulaal Hotel in Jaiselmar was a total disaster, we even found a bed bug, so we run out of that hotel as soon as we could. We were surprised, disgusted and appalled that, Active India who arranged our trip in India, would book these rooms in these hotels without checking and ensuring that the facilities were clean and up to standard to any passenger.
At that point, we decided to upgrade the rest of the hotels in our booking so we would not have any more surprises. We were charged extra for the upgrades and a card payment fee, again, for having to make another payment for the upgrades.

Apparently we visited India during "wedding season", which we had no idea, so please make sure that the travel agent books hotels that are not fully occupied by a wedding party. The Radisson Blu Resort, which was one of the hotels we were upgraded to, was almost totally booked by the wedding party, 210 of the 245 room in the hotels. We had to bear with loud music during the day and at night till 3am. At the Marriot Hotel in Jaipur, we could not use the pool area due to a wedding party.

Even though we had issues with our hotels, we tried to make the best out of our trip. Rahul, our driver, and all our tour guides made our trip to India great.

Local specialist: Ravi Tickoo

5 Star Family Vacation to Italy
Italy | Mar 14 - Mar 22, 2024

Christie
Christie B.
Manchester, CT | Reviewed on Mar 28, 2024
We would highly recommend using Kim Kim for your next vacation! We just returned from Italy and had a 5 star experience! From private walking tours in Venice and Pompeii with passionate local guides to truffle hunting and olive oil tasting in Tuscany, a scavenger hunt through the Vatican and a private cooking class in Rome, every detail was customized for our family. Our Kim Kim travel advisor Eirini customized and planned the best vacation we’ve ever had! Read more

We would highly recommend using Kim Kim for your next vacation! We just returned from Italy and had a 5 star experience! From private walking tours in Venice and Pompeii with passionate local guides to truffle hunting and olive oil tasting in Tuscany, a scavenger hunt through the Vatican and a private cooking class in Rome, every detail was customized for our family. Our Kim Kim travel advisor Eirini customized and planned the best vacation we’ve ever had!

Hotel Review
Hotel Bernini Palace
Florence

The highlight accommodation of our vacation! Stunning property, incredible service in an ideal location of Florence

Authenticity & Character
Stunning rooms and hotel
Location
Centrally location but quiet
Staff
Helped with all our needs
Cleanliness & Comfort
The lobby is stunning and a place to enjoy!
Activity Reviews
Market Tour & Cooking lesson
Market Tour & Cooking lesson
Rome

This was the highlight of our Italy adventure! Michaela was amazing! From shopping in the market to learning about local life and then cooking a delicious meal, this was the best family activity we have ever done! She is passionate about what she does!

Quality of Experience
Food
Outstanding! Delicious, fresh and an amazing opportunity to cook in Rome!
Guides, Drivers and Staff
Transport
Family Experience: Vatican Tour for Kids
Family Experience: Vatican Tour for Kids
Rome

This is a must for families with children! It was a fun and interactive way to explore the Vatican! Our kids, 11 and 14 loved it!

Quality of Experience
Guides, Drivers and Staff
Transport
Private Golf Cart Tour and inside the Colosseum Tour
Private Golf Cart Tour and inside the Colosseum Tour
Rome

A highlight of our visit in Rome! The best way to see the city and avoid the crowds! Our guide was fun and ensured our kids enjoyed each place we visited! We even stopped at his favorite bakery for a sweet treat!

Quality of Experience
Guides, Drivers and Staff
Transport
Truffle Hunting in Tuscany with Olive oil tasting and guided visit to San Gimignano
Truffle Hunting in Tuscany with Olive oil tasting and guided visit to San Gimignano
Italy

A must do activity while visiting Florence! Our guide was passionate and made this adventure memorable for our family!

Quality of Experience
Food
Outstanding meals at both locations for lunch and dinner! Fresh, local ingredients!
Guides, Drivers and Staff
Transport
Local specialist: Eirini Daouka
Eirini
Eirini Daouka
Local specialist in Greece | Replied on Apr 09, 2024
Dear Christie, It is a great pleasure to read your kind words and to know how much you treasured these experiences as a family. I had a wonderful time assisting you in creating this trip for your family. It also gives us great joy to know that our local guides and collaborators have provided you with excellent services and have contributed in the creation of beautiful memories. We take pride in choosing expert local guides who love what they do. On behalf of the whole Storywalking team, I... Read more

Dear Christie,

It is a great pleasure to read your kind words and to know how much you treasured these experiences as a family. I had a wonderful time assisting you in creating this trip for your family.

It also gives us great joy to know that our local guides and collaborators have provided you with excellent services and have contributed in the creation of beautiful memories. We take pride in choosing expert local guides who love what they do.

On behalf of the whole Storywalking team, I wish you and your family all the very best!
We look forward to welcoming you back to Italy in the future, arrivederci!

Alessia is the best!
Italy | Mar 22 - Mar 27, 2024

Jessica
Jessica G.
Brooklyn, NY | Reviewed on Mar 28, 2024

Alessia was wonderful, responsive, personable, and did a terrific job planning the trip and staying in touch. Andrea, our driver in Sicily, was also terrific. I would say that Eva, our guide in Siracusa, would be a better guide for a family without children. She just didn’t seem to really know how to capture our 12-year-old’s interest or engage with her. In fact, she more or less addressed only me on our tour and didn’t interact with my husband very much either. She had some interesting information to share, but her delivery was very dry and just not particularly captivating.

Local specialist: Alessia D
A
Alessia D
Local specialist in Milan, Italy | Replied on Mar 28, 2024

Jessica, thank you so much for your review!
I'm glad to hear that your days in Sicily went well.
I hope to see you and your family soon in Italy, to explore the entire northern area and visit other cities as well!
I wish you all the best.

Uma is the best! Great planning, appropriat...
New Zealand | Mar 23 - Mar 26, 2024

Enrico
Enrico S.
San Jose, CA | Reviewed on Mar 28, 2024
Uma is the best! Great planning, appropriate places and time scheduling, detailed, and very responsive. I could not ask for a better advisor. I would recommend kimkim and Uma to assist and advise on travel to New Zealand! Read more

Uma is the best! Great planning, appropriate places and time scheduling, detailed, and very responsive. I could not ask for a better advisor. I would recommend kimkim and Uma to assist and advise on travel to New Zealand!

Hotel Review
Trinity Wharf Tauranga
Tauranga

Amazing location and very good service!

Authenticity & Character
Location
Right on the shore with an infinity pool
Staff
Cleanliness & Comfort
Local specialist: Uma Natarajan
Uma
Uma Natarajan
Local specialist in New Zealand | Replied on Mar 29, 2024

Dear Enrico,

Thank you so much for your kind words and the review. It was my pleasure to assist you during your New Zealand Holiday.

I would be delighted to see you again in our beautiful country.

Warm regards,
Uma

Japan in 8 Days in March!
Japan | Mar 16 - Mar 24, 2024

Anisha
Anisha L.
Mead Valley, CA | Reviewed on Mar 28, 2024
What an amazing trip! Kelly was exceptional to work with. She planned our trip meticulously. She was always so patient with us and gave us great advice on what to do and see. She curated a perfect trip for us. Kelly booked our drivers, train tickets and the hotel in Kyoto. She also arranged English speaking tour guides in Tokyo and Osaka. We asked her to secure sumo wrestling tickets for us once they went on sale which she was able to do. Attending that tournament was one of the highlights of... Read more

What an amazing trip! Kelly was exceptional to work with. She planned our trip meticulously. She was always so patient with us and gave us great advice on what to do and see. She curated a perfect trip for us. Kelly booked our drivers, train tickets and the hotel in Kyoto. She also arranged English speaking tour guides in Tokyo and Osaka. We asked her to secure sumo wrestling tickets for us once they went on sale which she was able to do. Attending that tournament was one of the highlights of our trip. Kelly was always so flexible with the changes we made to the itinerary to make it exactly what we wanted. Our only wish was that the cherry blossoms were in bloom while we were there but it was a little too early. We highly recommend this service and will definitely be using KimKim again in our future travels!

Hotel Reviews
Conrad Tokyo
tokyo

This hotel is spectacular! The location is amazing, the service is superior, the rooms are beautiful and large. Everything was thought of to the finest detail. Even the smell of the lobby is amazing. The lobby has the most incredible views of the Japanese skyline. We sat at night at the lobby bar and could see straight to the Tokyo Skytower! The buffet was very good but the service was overwhelmed at times. We had to wait a while to get a table at times and the wait staff rarely checked on us. But otherwise they offered a good variety of food offerings. The executive lounge was a highlight. Not only were the views amazing but the service was always spot on. The food throughout the day was wonderful and there was a large variety of beverages. This hotel was far more than a hotel, it was an experience - one that I hope to have again!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
THE HOTEL HIGASHIYAMA KYOTO TOKYU, A Pan Pacific Hotel
Kyoto

Great location, exceptional service. I would have liked a hotel with a gym, a lobby bar and better toiletries. There was no soap provided in the rooms except for the shower gel. The hotel concierge was very helpful and made reservations for us a few times. The buffet breakfast was wonderful each morning. I love that matcha latte machine!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
 Dotonbori Food Experience
Dotonbori Food Experience
Osaka

The Dotonbori area was really fun to see and experience. There were so many food options and everything was so crowded so I'm glad we had a guide. He wanted to make sure to give us what we wanted but he didn't really have an agenda in mind of where to go. We started with gyoza as an appetizer at a stand which was delicious. We then went to a restaurant where he ordered dinner for us. There were several plates that he ordered for us and told us what the local specialties were. We then left and went to get a match ice cream for dessert. While it checked the boxes, I was hoping to stop at more locations and try things as we toured the area as opposed to sitting in one restaurant.

Quality of Experience
Guides, Drivers and Staff
Better idea of what to do and eat
2024 Sumo Grand Tournamen held in EDION Arena Osaka
2024 Sumo Grand Tournamen held in EDION Arena Osaka
Osaka

This was a highlight! It was such a fun way to experience the Japanese culture. I've never seen anything like it but even though we couldn't understand it, we were able to cheer along and have a great time. I've already recommended this to everyone that I know that wants to go to Japan in the future. It's a must!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Kelly Lu
Kelly
Kelly Lu
Local specialist in Bangkok | Replied on Mar 29, 2024
Dear Anisha, Greetings from Kelly and thank you so much for your wonderful feedback and detailed review of your trip with us. We are delighted to hear that your experience was amazing and that our planning and service contributed to a perfect trip for you. Your insights on the accommodations at THE HOTEL HIGASHIYAMA by Kyoto Tokyu Hotel and Conrad Tokyo are valuable. We appreciate your feedback on the amenities and services provided, as well as the highlights of your stay at each... Read more

Dear Anisha,

Greetings from Kelly and thank you so much for your wonderful feedback and detailed review of your trip with us. We are delighted to hear that your experience was amazing and that our planning and service contributed to a perfect trip for you.

Your insights on the accommodations at THE HOTEL HIGASHIYAMA by Kyoto Tokyu Hotel and Conrad Tokyo are valuable. We appreciate your feedback on the amenities and services provided, as well as the highlights of your stay at each hotel.

Attending the 2024 Sumo Grand Tournament and experiencing the Dotonbori Food Experience were indeed standout moments of Japan trip. We are thrilled that you enjoyed these cultural experiences and found them to be must-do activities in Japan.

Thank you once again for choosing our service, and we look forward to assisting you with your future travels. Please don't hesitate to reach out if you need any further assistance or have more adventures planned.

Best regards,
Kelly

Great trip with wonderful guides and drivers ...
Thailand | Mar 24 - Mar 27, 2024

Pam
Pam B.
North Plainfield, NJ | Reviewed on Mar 28, 2024
Guide was very accommodating and kind. Drivers were amazing. We may have not realized what we were planning as the second day was too much driving but overall everything was great. Nice to have hotel with a pool Read more

Guide was very accommodating and kind. Drivers were amazing. We may have not realized what we were planning as the second day was too much driving but overall everything was great. Nice to have hotel with a pool

Hotel Review
De Charme Hotel
Amphoe Muang, Si Phum, Chiang Mai

For the price it was wonderful. Breakfast wasn’t fabulous but good

Authenticity & Character
Lovely rooms.
Location
So close to the Sunday night market
Staff
Front desk folks were very helpful and kind
Cleanliness & Comfort
Activity Reviews
Half day Chiang Mai City Tour
Half day Chiang Mai City Tour
Chiang Mai
Quality of Experience
Guides, Drivers and Staff
Transport
Day trip to Chiang Rai from Chiang Mai
Day trip to Chiang Rai from Chiang Mai
Chiang Mai

Too long of a day. Loved all the sites and the guide was great but just too long

Quality of Experience
Guides, Drivers and Staff
Transport
Half day Chiang Mai Elephant Jungle Sanctuary - Join tour
Half day Chiang Mai Elephant Jungle Sanctuary - Join tour
Chiang Mai

Great visit. So informative. Good lunch

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Ashley Nguyen
Ashley
Ashley Nguyen
Local specialist in Hanoi | Replied on Mar 31, 2024

Dear Pam,
What lovely photos!!! Thank you so much for spending your time writing us another review to share your experience for the Chiang Mai trip. I am honestly thrilled that you enjoyed the hotel and tours.
Hope to see you again in Vietnam one day!
Best wishes!
Ashley

Review on Oaxaca adventure!
Mexico | Mar 20 - Mar 27, 2024

Jennifer
Jennifer A.
Rancho Cucamonga, CA | Reviewed on Mar 28, 2024
Pros:
1. Constant communication
2. Convenient and stress free- having a driver take you to remote locations is a lot more reassuring than driving yourself.
3. The drivers provide an authentic perspective of the way of life for people in Oaxaca.
Cons:
1. Pricy since you’re paying for the service
2. The itinerary is subject to change- some of the activities mentioned in the itinerary were not offered. For example, we were not given the opportunity to paint our own alebrijes (which was...
Read more

Pros:
1. Constant communication
2. Convenient and stress free- having a driver take you to remote locations is a lot more reassuring than driving yourself.
3. The drivers provide an authentic perspective of the way of life for people in Oaxaca.

Cons:
1. Pricy since you’re paying for the service
2. The itinerary is subject to change- some of the activities mentioned in the itinerary were not offered. For example, we were not given the opportunity to paint our own alebrijes (which was what my son was looking forward to)
3. Some of the activities felt like sales pitches rather than interactive workshops.

Overall, I recommend for those who want a stress free adventure in Mexico.

Local specialist: Rene Rodarte

I had an amazing trip in Patagonia.
Patagonia | Mar 1 - Mar 12, 2024

Sin-Sin
Sin-Sin H.
Saratoga, CA | Reviewed on Mar 28, 2024
I had an amazing trip in Patagonia. I did all the 5 hikes that I wanted to do. The guide that I had for the Mirador Base Las Torres was really nice and interesting; I think his name was Miguel (?). For the other 4 trails, I did it myself; Thanks Erin for sharing the alltrails route; without it I would have gotten lost a couple of times on the way back when there wasn't a lot of people around. Also thank you Erin for telling me what to do when there is gust of wind; it was really helpful on... Read more

I had an amazing trip in Patagonia. I did all the 5 hikes that I wanted to do. The guide that I had for the Mirador Base Las Torres was really nice and interesting; I think his name was Miguel (?). For the other 4 trails, I did it myself; Thanks Erin for sharing the alltrails route; without it I would have gotten lost a couple of times on the way back when there wasn't a lot of people around. Also thank you Erin for telling me what to do when there is gust of wind; it was really helpful on my hike to Laguna Los Tres when I encountered rain, hail and strong wind.

The kayaking trip was great as well. I was lucky to be the only person on the trip. The guide Juan was great. It's cool that he also took pictures and videos of me kayaking.

Perito Moreno Glacier was amazing. I am really glad I got to see it.

Thank you Nara for being immediately available when the person at Bonanza could not find my reservation. The horse riding with Bonanza is the only part of the trip I was meh about. I think the group was too big; there were maybe 15-20 of us. I was mainly at the back, so I could not hear the guide at the front at all.

Overall, I am really happy with detailed itinerary that kimkim has planned out for me. It makes the trip completely stress and hassle free.

Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales & Pucon, Chile | Replied on Apr 03, 2024

Hi Sin-Sin,

Thank you so much for this detailed review!

It makes me really happy to hear that you had such a memorable trip and that all of the planning and tips were well served in the end. Much of this is due to you as well! You were such a great partner in planning, I found all of your questions very well thought out and appreciated your participation in the planning process. I'm also very thankful for the feedback on Bonanza, I've already relayed your experience to my team and we'll be taking that into consideration for other trips.

Thank you for everything and wishing you the best!

The guides were wonderful.
Chile | Mar 19 - Mar 23, 2024

Catherine
Catherine M.
Newark, NJ | Reviewed on Mar 27, 2024
Lautaro gave us an interesting tour of Valparaiso. He even knew the best places to get something to eat and gave us recommendations of where to go on our own. Sabastian led us a on a memorable hike in the Andes. He was most patient and considerate of me and my limited abilities. Hernan gave us an insightful tour of Santiago since he was personally involved in some of its recent dark history. Ivan did a wonderful job piloting the bus, even getting us to the airport on... Read more

Lautaro gave us an interesting tour of Valparaiso. He even knew the best places to get something to eat and gave us recommendations of where to go on our own. Sabastian led us a on a memorable hike in the Andes. He was most patient and considerate of me and my limited abilities. Hernan gave us an insightful tour of Santiago since he was personally involved in some of its recent dark history. Ivan did a wonderful job piloting the bus, even getting us to the airport on time,

Hotel Reviews
Hotel Director Vitacura
Santiago, Vitacura, Región Metropolitana

A modern hotel in an up-scale neighborhood within walking distance to a variety of shops. The breakfast that they provide is amazing in its diversity.

Authenticity & Character
This is a modern hotel with an excellent restaurant.
Location
Its proximity to a super market and an ice cream parlor
Staff
The staff was not overly friendly but they were quick to attend to any problems.
Cleanliness & Comfort
Spacious rooms
Hotel Boutique Acontraluz
Valparaíso

This is a beautiful hotel with very warm, welcoming staff and spectacular views of the port of Valparaiso. I am sorry that we only stayed there one night.

Authenticity & Character
The beautiful interior
Location
The view of the harbor
Staff
They were so friendly and helpful.
Cleanliness & Comfort
Just a delightful place to stay
Activity Reviews
Santiago City Tour - Private
Santiago City Tour - Private
Chile

Hernan was able to tell us from personal experience about the history of the capitol city.

Quality of Experience
A personal, intimate tour
Guides, Drivers and Staff
Hernan and Ivan were great
Transport
Comfortable van
San José Volcano & Andes Mountains
San José Volcano & Andes Mountains
Santiago

Sabastian made this a wonderful experience with his knowledge and experience. He was very patient and accommodating.

Quality of Experience
Not everyone can say they went hiking in the Andes
Food
Sabastian made us a delicious lunch and had a lovely picnic for us at the end of the hike.
Guides, Drivers and Staff
Sabastian was amazing, knowledgeable, and understanding of our abilities,
Transport
Comfortable van
Transfer from San Antonio Dock to Valparaíso
Transfer from San Antonio Dock to Valparaíso
Chile

Lautaro gave us the highlights along with suggestions for further exploration.

Quality of Experience
Lautaro's knowledge
Guides, Drivers and Staff
Lautaro's personality and Ivan expert driving
Transport
Comfortable van
Local specialist: Jesse Barrera
Jesse
Jesse Barrera
Local specialist in Santiago | Replied on Apr 01, 2024

Hi Catherine,

I'm glad you also enjoyed your 5-day trip to Santiago and Valparaíso along with the crew! Our guides really do make the difference when exploring this beautiful country and I'm happy they were able to contribute positively to your journey. Also thank you for sharing those awesome pictures📸
Please don't hesitate to reach out if you decide to explore new destinations in Chile, I would be happy to help again!

All the best in your future travels,
Jesse

Outstanding Planning of Vacation to France, Switzerland, and Bavaria
France | Mar 16 - Mar 24, 2024

Shane
Shane R.
Chicago, IL | Reviewed on Mar 27, 2024
My experience with KimKim and my personal advisor for my trip planning, Maltilde, was outstanding and pleasant. The personalized attention and details of the trip were well organized and thought out for my trip to Europe. Our family had a wonderful and exciting time on the different tours. We had a personal tour of the Latin Quarter and the Churches in Paris. The walking tour of Strasbourg, France with Vincent was informative and beautiful. Using the Best of Switzerland tour group was a great... Read more

My experience with KimKim and my personal advisor for my trip planning, Maltilde, was outstanding and pleasant. The personalized attention and details of the trip were well organized and thought out for my trip to Europe. Our family had a wonderful and exciting time on the different tours. We had a personal tour of the Latin Quarter and the Churches in Paris. The walking tour of Strasbourg, France with Vincent was informative and beautiful. Using the Best of Switzerland tour group was a great idea for our tours in Switzerland. Switzerland was our favorite because of the breathtaking beauty of the Alps, lakes, and countryside. Jungfraujoch and the City of Luzern is a must see in Switzerland. Matilde helped with planning travel by train which was appreciated and a great experience for us. Booking the castle tour for our stay in Munich and Bavaria was a great idea. We had a great time. I would highly recommend KimKim and Matilde for any trip to this region of Europe.

Activity Reviews
Day Tour to Salzburg from Munich
Day Tour to Salzburg from Munich
Munich

The tour was canceled due to transportation issues.

Quality of Experience
Guides, Drivers and Staff
Transport
Neuschwanstein and Linderhof Premium Tour
Neuschwanstein and Linderhof Premium Tour
Munich

The Palace and the Castle were beautiful and picturesque. Our tour guide, Daisy, was kind, relational, informative and very good at communicating history and where to be and what to do during the tour. The tour inside the castle was interesting and incredible. The architecture and detail were amazing.

Quality of Experience
Guides, Drivers and Staff
Daisy, was an excellent God, who was very relational, good at answering questions, informative, and communicated well throughout the tour. The driver was safe. The bus was new with a restroom and snack bar with big wide seats, and plenty of legroom.
Transport
Strasbourg Private Guided Walking Tour
Strasbourg Private Guided Walking Tour
Strasbourg

Strasbourg is such a beautiful and relaxing place. Vincent, our tour guide was relational and informative. This is a European town with lots of charm, bicycles, and amazing architecture and history. This was definitely a highlight for us during our trip.

Quality of Experience
Guides, Drivers and Staff
Private Notre-Dame & Sainte-Chapelle Visit  with Priority Access
Private Notre-Dame & Sainte-Chapelle Visit with Priority Access
Paris

The churches were beautiful and wonderful to view. Our tour guide was relational and informative.

Quality of Experience
Guides, Drivers and Staff
Lucerne - Most Charming Swiss Town
Lucerne - Most Charming Swiss Town
Zürich

Lucerne was our favorite place to visit during our trip through France, Switzerland, and southern Germany. The historic architecture of buildings and churches was beautiful. The landscape of the town with the backdrop of the Alps and the lake are absolutely stunning and beautiful. Everything is within walking distance. You have so much to do in this town with the transportation museum along with other activities yet it is a small town feel with amazing restaurants and history. My son asked if we would just leave him here instead of going back to the United States.

Quality of Experience
Guides, Drivers and Staff
Transport
Jungfraujoch, Top of Europe (From Zurich)
Jungfraujoch, Top of Europe (From Zurich)
Zürich

Wow! Absolutely gorgeous, beautiful and stunning views of creation. The bus ride to Jungfraujoch through the countryside was beautiful. The gondola ride to the train was breathtaking. it is hard to explain how beautiful it was to look upon the enormous glacier surrounded by the snow kept mountains of the Alps.

Quality of Experience
Guides, Drivers and Staff
Transport
Latin Quarter Gourmet Food Walk
Latin Quarter Gourmet Food Walk
Paris

This personalized tour was wonderful, diving into the architecture and history of this part of Paris. We enjoyed walking through the market and trying samples of food.

Quality of Experience
Guides, Drivers and Staff
Our tour guide was extremely knowledgeable and relational.
Louvre Museum in Paris: entrance tickets & audioguides
Louvre Museum in Paris: entrance tickets & audioguides
Paris

I did not realize how big the Louvre was in reality. You could spend several days and not see everything. I didn’t realize how enormous size of some of the painting. The ceilings were eloquently painted as well. It was a pleasant surprise, seeing such history, and art in one place. I was pleasantly surprised at all the statues, as well as ancient artifacts, that were in the museum. One tip, the large pyramid is the main entrance, but there’s another side entrance that is not utilized and allows quicker access into the museum.

Quality of Experience
Local specialist: Mathilde D.
Mathilde
Mathilde D.
Local specialist in Galway, Ireland | Replied on Mar 28, 2024

Bonjour Shane, Katrina and Conner,
Thank you so much for this amazing review! I'm glad to read you had such an amazing time in France, Germany and Switzerland!
I wish you all the best for your future travels!
Mathilde

Hien was our trip organizer and she is very p...
Vietnam | Mar 10 - Mar 25, 2024

Brian
Brian C.
Canada | Reviewed on Mar 27, 2024
Hien was our trip organizer and she is very patient and accommodating. During the planning stages of the trip she amended our itinerary many times until we were completely satisfied. She also checked in with us several times during our trip to make sure everything was going well.
The selected accommodations were better than expected, the drivers were polite, professional and reliable and our guides were friendly, informative and very passionate about Vietnam.
All in all a great experience!...
Read more

Hien was our trip organizer and she is very patient and accommodating. During the planning stages of the trip she amended our itinerary many times until we were completely satisfied. She also checked in with us several times during our trip to make sure everything was going well.
The selected accommodations were better than expected, the drivers were polite, professional and reliable and our guides were friendly, informative and very passionate about Vietnam.
All in all a great experience! We will definitely use Realistic Asia for our future travel plans.
Brian

Hotel Reviews
Nostalgia Cruises Ha Long

A truly wonderful experience. We booked the King suite and it was roomy with a large private balcony. This vessel is not as large as some of the others but that means a smaller group of guests. Excellent, friendly staff attend to all your needs. A good selection of activities.

Authenticity & Character
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Le Clos Du Fil Hotel
Ninh Binh

A unique boutique hotel in a great location. Wonderful staff! A very nice embroidery shop in the hotel with well priced selection of products.

Authenticity & Character
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La Siesta Classic Hang Thung

Very nice hotel in an excellent location in the heart of the old city. There are a total of three sister hotels in the immediate area however the La Siesta Classic Hang Thung is the only one with a pool. We stayed a total of three nights and would have stayed for a fourth, but instead we were upgraded to the La Siesta Premium in a Penthouse Suite! What a treat! Wonderful hotels and amazing staff.

Authenticity & Character
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Staff
Such nice friendly staff!
Cleanliness & Comfort
Eldora Hue
Hue

This is a truly authentic and stylish hotel. Great ambiance! The indoor pool area is wonderful with steam bath and sauna rooms close by. One caution is that the hot water taps in the room can be very hot!

Authenticity & Character
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Cleanliness & Comfort
Laluna Hoi An Riverside Hotel & Spa

Great location, comfortable, clean and very pleasant staff. Our room faced the river and this had many positives but one major negative. The negative was that the room was adjacent to the lobby and elevators so it could be noisy at times.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cleanliness was immaculate, however our room was too close to the lobby and could be noisy at times.
Au Lac Charner Hotel

Great value! Perfect location, friendly staff and wonderful buffet breakfast.

Authenticity & Character
Location
Very convenient location
Staff
Cleanliness & Comfort
Local specialist: Hien Do
Hien
Hien Do
Local specialist in Vietnam | Replied on Apr 05, 2024

Dear Brian,
Thank you for taking the time to share your experience with us! We’re over the moon to hear that you’re happy about your holiday!
Your feedback is highly appreciated, as it enables us to further develop our services and organize memorable trips for our future clients.
Thank you again for choosing our company and we hope to see you again!
With my very best regards,
Hien

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