Kimkim Trip Reviews

4.8
Based on 17,246 ratings
Read 17,246 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Summer in paradise
Costa Rica | Jul 15 - Jul 30, 2023

sonali
sonali k.
United Kingdom | Reviewed on Aug 01, 2023
Thank you for an amazing holiday and for your responsiveness. Every tour and hotel was planned to perfection and provided us with a rich experience of this beautiful country Costa Rica. The waterfalls in La Paz waterfall gardens Were a treat for the eyes, waking up to the sounds of hummingbirds and the thermal springs at Tabacon in Arenal heart warming. Trips to the cloud forest made extra special by the tour guides, taking interest in explaining to us about the biodiversity and... Read more

Thank you for an amazing holiday and for your responsiveness. Every tour and hotel was planned to perfection and provided us with a rich experience of this beautiful country Costa Rica. The waterfalls in La Paz waterfall gardens Were a treat for the eyes, waking up to the sounds of hummingbirds and the thermal springs at Tabacon in Arenal heart warming. Trips to the cloud forest made extra special by the tour guides, taking interest in explaining to us about the biodiversity and sustainability. The cherry on the top was culminating in the end at the Arenal DeMas in Manuel Antonio-polite, welcoming staff, delectable dishes, the Pacific Ocean soothing for the eyes in the soul, and the tree hugging sloths all made for joyous end to this beautiful holiday .

Local specialist: Charlotte Törnqvist
Charlotte
Charlotte Törnqvist
Local specialist in Turrialba, Costa Rica | Replied on Aug 25, 2023

Hello Sonali,
I am so glad you had such an amazing vacation.
We hope you'll come back soon for more!

Kind Regards,
Charlotte, and the team at Serendipity Adventures

We had the most beautiful trip to North Italy...
Italy | Jun 30 - Jul 16, 2023

Veronika
Veronika S.
Merrick, NY | Reviewed on Aug 01, 2023
We had the most beautiful trip to North Italy. Valeria planned the perfect summer vacation for us to Venice, Florence, Cinque Terra, Lake Como and Milan. The hotels were very nice and conveniently located. The guides were knowledgeable in art, architecture, history and culture. Our concierge Alessia ensured we always knew where to be next. We felt like we got a chance to immerse ourselves in Italian culture and see a lot! We enjoyed every minute of the trip. Read more

We had the most beautiful trip to North Italy. Valeria planned the perfect summer vacation for us to Venice, Florence, Cinque Terra, Lake Como and Milan. The hotels were very nice and conveniently located. The guides were knowledgeable in art, architecture, history and culture. Our concierge Alessia ensured we always knew where to be next. We felt like we got a chance to immerse ourselves in Italian culture and see a lot! We enjoyed every minute of the trip.

Activity Review
Wanna be Italiano - Florence cooking class and market tour
Wanna be Italiano - Florence cooking class and market tour
Italy
Local specialist: Valeria Arcangeli
Valeria
Valeria Arcangeli
Local specialist in Rome | Replied on Aug 04, 2023

Ciao Veronika,
I am so happy you had an amazing vacation.
you deserved it.

Hope to work with you again, one day and to welcome you soon to my country again.
ciao valeria

great off the beaten path activities, kind and knowledgeable guides!
Mexico | Jul 6 - Jul 19, 2023

J
Joey G.
San Jose, CA | Reviewed on Jul 31, 2023
the whole trip was excellent Read more

the whole trip was excellent

Activity Reviews
Visit a peaceful cenote and enjoy traditional mayan food
Visit a peaceful cenote and enjoy traditional mayan food
Yokdzonot
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore Chichén Itzá: A Wonder of the Mayan World
Explore Chichén Itzá: A Wonder of the Mayan World
Chichén Itzá
Quality of Experience
Guides, Drivers and Staff
Transport
Adventure in Tulum
Adventure in Tulum
Tulum
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Dining recommendations in Tulum
Tulum

Criollo was one of the best restaurants weve ever been to. Loved Casa Oaxaca as well.

Quality of Experience
Guides, Drivers and Staff
Transport
all walkable from hotel!
Monte Albán and the alebrijes workshop: an unforgettable experience
Monte Albán and the alebrijes workshop: an unforgettable experience
Oaxaca

could have painted alebrijes for hours. monte alban was very hot, and a little too long.

Quality of Experience
Guides, Drivers and Staff
Transport
Experience the culture of Oaxaca: discover textile art, ceramics and mezcal
Experience the culture of Oaxaca: discover textile art, ceramics and mezcal
Oaxaca

the ceramics workshop was the highlight of our whole trip!

Quality of Experience
Guides, Drivers and Staff
Transport
Oaxacan Markets: A Culinary Journey through Colors and Flavors
Oaxacan Markets: A Culinary Journey through Colors and Flavors
Oaxaca
Quality of Experience
Guides, Drivers and Staff
Transport
Discover the flavors and colors of the exotic San Juan Market
Discover the flavors and colors of the exotic San Juan Market
Mexico City

Clara was our favorite guide of the whole trip.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore the Casa Azul Museum
Explore the Casa Azul Museum
Mexico City
Guides, Drivers and Staff
Transport
Be amazed by the pre-hispanic beauty of the chinampas in Xochimilco
Be amazed by the pre-hispanic beauty of the chinampas in Xochimilco
Mexico City

loved the private and quiet tour of the farm- we could have never found a spot like this on our own.

Quality of Experience
Guides, Drivers and Staff
Transport
Tour of historic Mexico City with street food tasting
Tour of historic Mexico City with street food tasting
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Rene Rodarte
Rene
Rene Rodarte
Local specialist in Mexico city | Replied on Aug 11, 2023

Hello Joey!

We are so glad to hear the itinerary we came up together was excellent for you!

Thank you for your feedback, I'll share this with the team and we will be ready to assist you in planning your next visit to Mexico!

Have you heard about Chepe? currently, the only passenger train in Mexico and goes through some amazing locations!

Thanks again,
Rene

Oaxaca is the place that offers good & delicious Mexican food. People are friendly. We felt safe.
Mexico | Jul 16 - Jul 23, 2023

F
Fae A.
Union City, CA | Reviewed on Jul 31, 2023
Alex was a pleasant and respectful guide. He gave us a lot of information in all our trips. My only comment is he needs to be more clear in his announcements - where we're headed for the day, how long is expected stay, announce when we arrive at destination, and remind us when to get back to the van. His microphone was not in full blast because half of us in the van could not hear him. The guide must be aware that restroom stops are necessary. There were a few seniors in the group & I am... Read more

Alex was a pleasant and respectful guide. He gave us a lot of information in all our trips. My only comment is he needs to be more clear in his announcements - where we're headed for the day, how long is expected stay, announce when we arrive at destination, and remind us when to get back to the van. His microphone was not in full blast because half of us in the van could not hear him.

The guide must be aware that restroom stops are necessary. There were a few seniors in the group & I am handicapped which require a stop after 3 hours. I had to request him a few times on different days. Other than that, he was a good guide. Our driver drove us safely. I don't recall Alex mentioning his name but maybe I was not around when he did.

Maybe provide complimentary water bottles in the van. Most tour groups do this.

All in all, we are satisfied with Kimkim.

Local specialist: Rene Rodarte
Rene
Rene Rodarte
Local specialist in Mexico city | Replied on Aug 09, 2023

Hello Fae,
Thank you very much for your feedback, we'll be sure to share this with Alex so that we can provide the best service to all travelers in Mexico!

We are glad you are satisfied and will look forward to you coming back to Mexico for any new trips!
Rene

Icelandic getaway 2023
Iceland | Jul 13 - Jul 21, 2023

Ann
Ann G.
American Canyon, CA | Reviewed on Jul 31, 2023
I started working with Jenny from KimKim a year ago to plan a trip to Iceland to celebrate my 50th birthday with four of my dearest friends. Jenny took special care to include all the activities and sights we wanted to see and do during our 9 day trip. Her planning and communication was flawless. We were able to navigate our way through the itinerary and had the best experiences with all the activities planned. This trip lived up to all my dreams and expectations, we couldn't have done it... Read more

I started working with Jenny from KimKim a year ago to plan a trip to Iceland to celebrate my 50th birthday with four of my dearest friends. Jenny took special care to include all the activities and sights we wanted to see and do during our 9 day trip. Her planning and communication was flawless. We were able to navigate our way through the itinerary and had the best experiences with all the activities planned. This trip lived up to all my dreams and expectations, we couldn't have done it without Jenny's suggestions and thoughtful planning, no detail was left out. Everyone in our group commented on how they would use KimKim's services for their future travel plans.
We especially loved our first guesthouse Stundarfriour in the Snaefellnes Peninsula. This charming little guesthouse was the perfect way to spend our first days in Iceland. The staff was friendly and gracious, we were even greeted by a beautiful dog that roamed freely throughout the property. We had some of the best meals here and would come back to stay in the future.
Our excursions with Jokulsarlon Glacier Kayaking Adventure and the Solheimajokull Glacier Hike were once in a lifetime experiences that will hold a special place in our memories of this trip. Plume from the glacier kayaking experience was cheerful and made us feel comfortable, some members of our group had never kayaked before. Emmy from the glacier hike was knowledgable and taught us so much about glaciers and spoke about climate change. Seeing how climate change affects the glaciers firsthand is an experience that our whole group will continue to share with others.
Thank you Jenny for such a memorable trip and all your thoughtful planning.
Warmly,
Ann Gilbert

Hotel Review
Stundarfriður
Stykkisholmur

This guesthouse is warm, charming and a great way to experience Icelandic hospitality. The food was amazing and the customer service was exceptional.

Authenticity & Character
Sweet and comfortable place to stay.
Location
The location is set in a remote area with beautiful views. It's quiet and cozy.
Staff
Everyone we came across was polite and caring.
Cleanliness & Comfort
Comfortable and clean space. The sweet embellishments on the duvet covers were so beautiful.
Activity Reviews
Reykjavik Food Walk
Iceland

Bardi our guide was charming and sweet. We really enjoyed speaking with him and learned so much about Iceland's history and folklore. I would recommend this adventure to anyone that would like to speak with a local and learn about Iceland.

Quality of Experience
Guides, Drivers and Staff
Transport
Solheimajokull Glacier Hike
Solheimajokull Glacier Hike
Iceland

We loved the whole experience of exploring a glacier. Our guide Emmy made it especially wonderful with her knowledge of glaciers and climate change. She went above and beyond to answer questions and ensured everyone was safe.

Quality of Experience
Guides, Drivers and Staff
Transport
Jokulsarlon Glacier Lagoon Kayaking Tour
Jokulsarlon Glacier Lagoon Kayaking Tour
Iceland

One of the best experiences I've ever had. Kayaking amongst glaciers in this beautiful and peaceful space is an experience that I will never forget. Plume, my guide was professional, easy going, and very knowledgeable. He eased the nervousness of a few of my group members that had zero kayaking experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jenny Booth
Jenny
Jenny Booth
Local specialist in Guildford | Replied on Aug 24, 2023

Hi Ann,
Thanks so much for the five stars! What a special trip we planed with you for your birthday. Thank for letting me be a part of it.

Magical Norway trip
Norway | Jul 19 - Jul 28, 2023

Lynne
Lynne K.
Alexandria, VA | Reviewed on Jul 31, 2023
Tricia at kimkim provided our group of 12 (teens, parents, grandparents) with the most memorable trip to Norway that we could ever have imagined. Her attention to detail meant that each hotel was terrific, that our activities (hiking, biking, kayaking) were all perfectly organized and great fun. We saw stunning mountains, waterfalls galore and hypnotic fjords, all with no stress on our part, as she made all of the arrangements so that we could just relax and enjoy being together in Norway! We... Read more

Tricia at kimkim provided our group of 12 (teens, parents, grandparents) with the most memorable trip to Norway that we could ever have imagined. Her attention to detail meant that each hotel was terrific, that our activities (hiking, biking, kayaking) were all perfectly organized and great fun. We saw stunning mountains, waterfalls galore and hypnotic fjords, all with no stress on our part, as she made all of the arrangements so that we could just relax and enjoy being together in Norway! We came away with great appreciation of this fantastic country and her skill at making this trip happen.
Many, many thanks!

Local specialist: Tricia Cantlon
Tricia
Tricia Cantlon
Local specialist in Oslo | Replied on Aug 01, 2023

Thanks Lynne for your lovely words! It is wonderful to hear that ultimately my assistance allowed your family to concentrate on quality time together. This is what matters most :) It was fun working with you and planning for your group. All the best to you!!

Everything was great! Incredible experience! ...
Costa Rica | Jul 23 - Jul 30, 2023

C
Chris C.
Atlanta, GA | Reviewed on Jul 31, 2023
Everything was great! Incredible experience! Thank you! Read more

Everything was great! Incredible experience! Thank you!

Hotel Review
Hotel Villas Lirio
Quepos
Authenticity & Character
Location
Staff
Wonderful!
Cleanliness & Comfort
Local specialist: Gustavo Camperos

Best Trip Ever!!!
Ecuador | Jul 18 - Jul 26, 2023

Jhilam
Jhilam I.
Princeton, NJ | Reviewed on Jul 31, 2023
When the guide I had been talking to about our upcoming trip to Ecuador fell through, I reached out to Kimkim on a lark. Mathias responded shortly thereafter and, over the next couple of weeks, put together a fantastic itinerary for us - all the while keeping our wishes and budget in consideration. The week we spent in Ecuador turned out to be our most fun, interesting and relaxing trip ever! Mathias had arranged for Danny Guaman to be our guide – Danny was absolutely wonderful from the... Read more

When the guide I had been talking to about our upcoming trip to Ecuador fell through, I reached out to Kimkim on a lark. Mathias responded shortly thereafter and, over the next couple of weeks, put together a fantastic itinerary for us - all the while keeping our wishes and budget in consideration. The week we spent in Ecuador turned out to be our most fun, interesting and relaxing trip ever! Mathias had arranged for Danny Guaman to be our guide – Danny was absolutely wonderful from the moment we met him. Each day was full of things to do and see, while allowing for leisurely meals and time to unwind. We toured the old city and had a cooking class in Quito. We beheld amazing vistas of lakes, lagoons, mountains and volcanoes. We went birdwatching, and visited a butterfly farm and a hummingbird sanctuary. We had a chocolate tour and ate delicious food. We went to the Middle of the World and did fun experiments. We learned about the culture and history of Ecuador, met kind locals, and went shopping at the huge handicraft market in Otavalo. There was also a very sweet birthday surprise at the chocolate shop in Mindo for our son who turned 16 during the trip. Throughout our travels, Mathias kept in touch and checked in on us. I can easily say that, from our airport pick up to drop off, this was an extremely enjoyable and stress-free vacation, and a deeply memorable one – thanks to Mathias and Danny and the entire team! We fell in love with this gorgeous gem of a country and hope to return to see more of Ecuador one day.

Hotel Reviews
Casa de Piedra
Mindo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
El Geranio
Authenticity & Character
Location
Staff
Cleanliness & Comfort
San Francisco de Quito
Quito
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Quito - Middle of the World - Otavalo
Quito - Middle of the World - Otavalo
Ecuador
Quality of Experience
Guides, Drivers and Staff
Transport
Day trip to Cotopaxi National Park
Day trip to Cotopaxi National Park
Quito
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Quito Cooking Class
Quito Cooking Class
Ecuador
Quality of Experience
Guides, Drivers and Staff
Quito City Tour
Quito City Tour
Ecuador
Quality of Experience
Guides, Drivers and Staff
Transport
Birdwatching and time at leisure in Mindo
Birdwatching and time at leisure in Mindo
Mindo
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cuicocha Lagoon
Cuicocha Lagoon
Ecuador
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Otavalo Market
Otavalo Market
Ecuador
Quality of Experience
Guides, Drivers and Staff
Transport
Mindo Chocolate Tour
Mindo Chocolate Tour
Mindo
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Mathias Onisseit
Mathias
Mathias Onisseit
Local specialist in Quito, Ecuador | Replied on Aug 09, 2023

Hi Jhilam,

thank you very much for your review, I'm happy to hear that we were able to make this a memorable trip (especially as it coincided with Tarquin's birthday). I'm glad to see that your trip, despite having covered many places in little time, still allowed you to unwind and return home relaxed and with many unforgettable memories (and many souvenirs it seems!).

I'm pretty sure that you will return to Ecuador someday, to see more of the country, so see you soon!

All the best,
Mathias (on behalf of the entire team)

Greece
Greece | Jul 17 - Jul 26, 2023

Maggie
Maggie T.
South Salt Lake, UT | Reviewed on Jul 31, 2023
We were grateful to work with Ioannis. He made the planning phase much easier. We loved all our guides that were hired and we learned so much from them about real Greek culture and that made it much more gratifying. We did try changing a duplicate Walking Food Tour, and wish that we knew it was going to be the same thing twice (different times of day so we thought it would be different food), but it was the exact same restaurants...and no one caught it. That was a waste of money...but the... Read more

We were grateful to work with Ioannis. He made the planning phase much easier.

We loved all our guides that were hired and we learned so much from them about real Greek culture and that made it much more gratifying. We did try changing a duplicate Walking Food Tour, and wish that we knew it was going to be the same thing twice (different times of day so we thought it would be different food), but it was the exact same restaurants...and no one caught it. That was a waste of money...but the Street Art tour was a highlight. Having shuttles from the airport/ferry to our hotel was very convenient, however, one was less than a 10th of a mile and we could have walked. Knowing this ahead might have saved us that expense as well.

We enjoyed all of our hotels and were grateful to be moved closer to what we wanted to see as suggested by Ioannis.

Unfortunately we lost a day in Santorini due to a mistake on the itinerary. We were sad to lose that extra day there...and were left paying for all of our shuttles from that point forward. Kimkim did pick up the extra night in an airbnb which was lovely....but we had no access to food. Never the less, I would use Kimkim again.

Thank you for making our trip a memorable one.

Hotel Reviews
NLH Monastiraki
Athens

Our first hotel in Greece. We were moved here to be closer to the Acropolis and I was glad for that convenience, but we lost our breakfast included perk. The area was sketchy...much like downtown San Fransisco...lots of homeless. Bars around are loud and business are hopping early so that made it hard to sleep. But thats downtown living. All that said...the room was nice and fit us all comfortably. We loved the roof top bar with a view of the Acropolis.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Xenia Hotel
Cyclades

Lovely room...but VERY noisy! The bars across the walk were loud and open very late. We would choose something off the beaten path next time....

Authenticity & Character
Location
It is right in the center of the port town, but with that comes noise.
Staff
Cleanliness & Comfort
Makris Beach Hotel
Kamari

Absolutely LOVED this hotel! Peaceful, close to the black sand beaches. Great breakfast. Highly recommend!:)

Authenticity & Character
Location
10 steps from the water!
Staff
Cleanliness & Comfort
Activity Reviews
Private Acropolis & Highlights Walk with Food Tastings
Private Acropolis & Highlights Walk with Food Tastings
Athens

This activity ended up being separated and we were glad. It was much better that way. Athens was HOT and going early to the Acropolis was key. Our guide was amazing. Again, the Food Tour was a great way to get a feel for Athens life and culture. Highly recommend.

Quality of Experience
Guides, Drivers and Staff
Knowledgable
Santorini Shore Excursion
Santorini Shore Excursion
Santorini

We somehow ended up on the cruise shoreline excursion. Having to wait for the folks from the ship slowed us down...however, terrific tour once we got going. Great company...knowledgable guides. Wine tasting was amazing!

Quality of Experience
Guides, Drivers and Staff
Transport
Sunset Caldera Catamaran Cruise
Sunset Caldera Catamaran Cruise
Santorini

This was our favorite experience!

Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to Small Cyclades
Day Trip to Small Cyclades
Naxos

A highlight for sure!

Quality of Experience
Guides, Drivers and Staff
Transport
Street Art & Food Walk
Street Art & Food Walk
Athens

The Street Art was amazing! The street food tour was repetitive. I am sorry this wasn't caught before the trip. We weren't able to change it without losing our money.

Quality of Experience
Guides, Drivers and Staff
Sunset Cape Sounio & Temple of Poseidon Experience
Sunset Cape Sounio & Temple of Poseidon Experience
Athens

We enjoyed the sunset at Sounio. The van was quite hot but the information was good, we learned a lot.

Guides, Drivers and Staff
Transport
Local specialist:

We absolutely loved our vacation! Nikola tho...
Croatia | Jul 15 - Jul 23, 2023

R
Robin C.
Manhattan, NY | Reviewed on Jul 31, 2023
We absolutely loved our vacation! Nikola thought of everything and every little detail was covered. Great trip!!! Read more

We absolutely loved our vacation! Nikola thought of everything and every little detail was covered. Great trip!!!

Hotel Review
Heritage Hotel Dea
Hvar

We absolutely loved this hotel. Wonderful family owns it and they go out of their way to make sure you have a great stay and to help you with whatever you need. Room are great - very clean with comfy beds and the rooms are well designed. Great breakfast in the morning! I will go back for sure!

Authenticity & Character
Location
Cleanliness & Comfort
Local specialist: Nikola Vojvodić
Nikola
Nikola Vojvodić
Local specialist in Zagreb | Replied on Aug 07, 2023

Hi Robin,
Thank you so much for your review! I’m so happy you had a wonderful time and it was a privilege hosting you in Croatia. It was great working with you and your family on this trip and I hope we’ll get a chance to work together again! I wish you all the best and hope you have a lovely rest of the summer,
Nikola

The best! You could t do better in planning your trip.
Norway | Jul 18 - Jul 24, 2023

F
Faris C.
Eugene, OR | Reviewed on Jul 31, 2023
A friend recommended Kimkim to us. They had used the company for years and couldn't say enough by way of praise. We told Ethel at Kimkim we would go first to Normandy France to
Meet up with our daughter, then to Norway and back home to Oregon. We asked Ethel for help planning a trip that would take us to small towns and the fjords. We wanted to hike and enjoy the outdoors. She planned a fantastic itinerary and booked us into beautiful hotels with lovely views and hiking nearby.
Just before...
Read more

A friend recommended Kimkim to us. They had used the company for years and couldn't say enough by way of praise. We told Ethel at Kimkim we would go first to Normandy France to
Meet up with our daughter, then to Norway and back home to Oregon. We asked Ethel for help planning a trip that would take us to small towns and the fjords. We wanted to hike and enjoy the outdoors. She planned a fantastic itinerary and booked us into beautiful hotels with lovely views and hiking nearby.
Just before we arrived I had a fall from a bike and was then not able to hike. No problem for Ethel. She revised our plan, suggested activities I could do. Small boats and ferries, the famous Flam railway. We asked about renting a car. No problem for Ethel. We drove to Balestrad and stayed in a charming hotel on the waterfront. When I couldn't walk to the large hotel which provided the breakfast for that smaller hotel, Ethel switched us instantly. Whenever she suggested an activity we weren't sure we wanted, within a few moments she had wonderful alternatives to suggest. She was always personally available, always cheerful. I can't imagine a travel company that could do more or better. I have complete confidence in Kimkim and Ethel and recommend her without hesitation.

Local specialist: Ethel Laul
Ethel
Ethel Laul
Local specialist in Norway | Replied on Aug 04, 2023

Thank you so much for your lovely review!

I am so glad that you were able to enjoy your trip despite your injury. It was a great pleasure to work with you, which made it easy to achieve this wonderful itinerary.

I hope the memories made on the trip will stay with you for a long time.

All the best,
Ethel

Best Vacation of My Life: Split, Hvar, and Dubrovnik
Croatia | Jul 3 - Jul 11, 2023

Erin
Erin H.
Dixon, IL | Reviewed on Jul 31, 2023
Our entire trip to Croatia was amazing! Anna-Maria planned everything so well. She is clearly an expert when it comes to planning the perfect Croatian vacation. To start, our hotels were fantastic. Each one was very conveniently located mere minutes to the center of everything and included a truly remarkable breakfast each morning. The rooms themselves were quite small in two of the three hotels, but we spent very little time in the rooms, so it hardly mattered. The hotel staffs were... Read more

Our entire trip to Croatia was amazing! Anna-Maria planned everything so well. She is clearly an expert when it comes to planning the perfect Croatian vacation. To start, our hotels were fantastic. Each one was very conveniently located mere minutes to the center of everything and included a truly remarkable breakfast each morning. The rooms themselves were quite small in two of the three hotels, but we spent very little time in the rooms, so it hardly mattered. The hotel staffs were incredibly helpful in terms of answering questions, holding bags for us, having rooms ready early, and making dinner reservations. We could not have asked for more! (Note: We stayed at Hotel Fermai in Split, Riva Marina in Hvar, and the Hilton Imperial Dubrovnik. The latter two were particularly impressive. I wish we could have had one more night in Dubrovnik, especially.)

Aside from hotels, Anna-Maria planned our schedule impeccably. The private drivers to/from airports-ferries-hotels were uniformly impressive. They clearly took pride in their cities, shared interesting information about the sights along the way, and were alway on time, even early. On a day-to-day basis, there was a good mixture of staying in the cities and day trips to nearby attractions. I particularly enjoyed the day trip to Trogir/Krka/Skradin from Split (our tour guide, Elena, was great), the boat trip to Blue Cave/Pakleni Islands from Hvar, the island tour of Hvar that included photo ops, lavender fields, and olive oil tasting (Tea was lovely), and the early evening walking tour of Dubrovnik (Alberto was also lovely). In general, most of the tour guides were by far the best I have ever encountered.

Additionally, Anna-Maria was wonderful to work with. When my sister and I felt like the original schedule was a bit frenetic, we decided to add two more days. Anna-Maria was very helpful in determining where to add extra nights and was open to our request to add in a bit more "free time," when we could just explore the cities on our own. She also offered suggestions of what to do or see during this free time. Likewise, when we had a few questions during the trip, Anna-Maria was easily accessible via WhatsApp. I cannot recommend her services highly enough! Thank you, Anna-Maria! Honestly, I wish I could back to Croatia tomorrow and add in a few days to Korcula, which I hear is amazing. :)

Hotel Reviews
Hilton Imperial Dubrovnik
Dubrovnik

One of the loveliest hotels I have ever stayed in. I really wish I could have stayed one more day. It felt incredibly luxurious, our room was very large by European standards, the breakfast each day was incredible, and overall, I felt lucky to be there. I also think the location was PERFECT. It's right outside the walls of the city, which I think is ideal. If you can afford it, I'd recommend this hotel again and again.

Authenticity & Character
Oldest hotel in Dubrovnik
Location
Right outside the walls of the city, which I think is perfect.
Staff
Cleanliness & Comfort
Riva Marina Hvar Hotel
Hvar

One of the nicest hotels I have ever stayed in! We were originally going going to stay at the Beach Bay Hvar, but I'm so happy our plans changed. I think this hotel was a much better fit for my family. The rooms were small, but if you're doing Hvar correctly, you're not spending much time in the rooms. I loved the included breakfast each morning, and I loved the bar space in the evening. The location cannot be beat. We were literally five steps from the ferry when we arrived on the island; however, the hotel does a nice job of keeping the lobby space quiet, serene, and private. While this hotel does not have a pool, its sister hotel (Adriana Spa) does and is a very short walk away. It was super easy to walk into that hotel, show our hotel key, and take the elevator up to the spa and/or rooftop pool for a relaxing break from sightseeing. Overall, I would recommend Riva Marina Hvar hotel based on location and sea view alone. Everything else was the cherry on top! (Side note: Hvar was my favorite stop on my trip, and I wish I was still there now.)

Authenticity & Character
Location
Right on the water. Literal steps from the ferry. Lovely view day or night.
Staff
Cleanliness & Comfort
Heritage Hotel Fermai
Split

Very conveniently located. Incredibly helpful staff who had rooms ready early and made us several dinner reservations. Delicious breakfast that was included in the price of our rooms.

Authenticity & Character
Location
Short walk to the sights
Staff
Everyone offered to help!
Cleanliness & Comfort
Activity Reviews
Elaphite Islands Day Trip with Lunch from Dubrovnik
Elaphite Islands Day Trip with Lunch from Dubrovnik
Dubrovnik

Each of the three islands was beautiful. Lunch was tasty, though if you order the fish, please know you will receive an entire large fish. A very large boat with a large group, so less personal than some of the other day trips/boat trips/tours we experienced on our trip. But if you prefer a more anonymous tour, this is probably for you.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Walking Tour of Dubrovnik
Private Walking Tour of Dubrovnik
Dubrovnik

Alberto was amazing! I loved him. He walks kind of fast, which was fine for me, but might be problematic for some visitors.

Quality of Experience
Guides, Drivers and Staff
Alberto was friendly, funny, and so interesting. I loved his viewpoint on Dubrovnik and Croatia's place in the world, generally.
Transport
Blue and Green Caves: Full-Day Speedboat Tour from Hvar
Blue and Green Caves: Full-Day Speedboat Tour from Hvar
Hvar

We saw some truly amazing sights. Highlights were the Blue Cave, Palmizana, and Stiniva Cove. I am only taking off one star because the trip was actually quite long--maybe longer than eight hours. We were very tired of swimming and sun by the time we got back to the hotel. The captain/guide were very friendly, but this trip might be more suited to groups of friends in the 20s or 30s than families or older travelers.

Quality of Experience
Guides, Drivers and Staff
Transport
Hvar Island Tour and Olive Oil Tasting
Hvar Island Tour and Olive Oil Tasting
Hvar

So happy to see other parts of the island outside of Hvar Town. Our guide, Tea, was simply lovely. She was friendly, kind, answered all of our questions, drove expertly up very scary mountain roads, and took a great deal of pride in her island. I would recommend Tea as an island tour guide to anyone. Also, I do not remember the name of the gentleman who was our guide for the olive oil tasting, but he was great, too!

Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to Krka National Park & Trogir
Day Trip to Krka National Park & Trogir
Split

Our tour guide, Elena, was wonderful: friendly, funny, knowledgeable, and clearly took great pride in the sights. Krka was beautiful, of course, but I especially enjoyed the stops to Trogir and Skradin.

Quality of Experience
Guides, Drivers and Staff
Transport
Afternoon Split food tour
Afternoon Split food tour
Split

Doris was friendly, helpful, and knowledgeable. I am only taking off one star because some members of our group were slightly picky eaters and felt awkward when they did not want to try things like squid ink pasta or sardines. We loved the prosciutto, cheese, truffle pasta, bread, gelato, and of course, the wine. We also felt like we actually learned a lot about the city of Split in addition to its cuisine.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Anna-Maria Frid
Anna-Maria
Anna-Maria Frid
Local specialist in Zagreb | Replied on Aug 01, 2023

Dear Erin,
thank you very much for take the time for this review, I really appreciate the extensive feedback.
It was a real pleasure working with you and your family on this trip - you were precise in your wishes and had a clear idea of what your holiday would look like.
I also thank you for all the understanding you have shown during the trip preparation!

Please feel free to reach out if there is ever anything else I can help you with!

Kind regards
Anna-Maria

Good itinerary; bad logistics.
Japan | Sep 15 - Sep 21, 2023

N
Niv E.
Bethesda, MD | Reviewed on Jul 31, 2023
The overall itinerary was great and we enjoyed most of the lodgings, etc, but one of the main reasons we booked was so we could get the local knowledge and instructions that we couldn't google and piece together ourselves. That part of it ended up being pretty unhelpful. E.g. On days when we were supposed to hike from town to town along a trail, we were given links to google maps that showed the shortest walking path between the two towns along a highway instead of directions to the trail and... Read more

The overall itinerary was great and we enjoyed most of the lodgings, etc, but one of the main reasons we booked was so we could get the local knowledge and instructions that we couldn't google and piece together ourselves. That part of it ended up being pretty unhelpful. E.g. On days when we were supposed to hike from town to town along a trail, we were given links to google maps that showed the shortest walking path between the two towns along a highway instead of directions to the trail and information about how to navigate it. All this info was available locally.

(We also found the interface (that included an itinerary in one place, a separate pdf with instructions, plus a separate page for info that was conveyed via "conversation" quite cumbersome; there were plenty of errors along the way that caused us delay, from what was included in the trip to whose name each reservation was under).

Our specialist made efforts to address our concerns, which we appreciated.

Local specialist: Fei He
Fei
Fei He
Local specialist in Japan | Replied on Aug 04, 2023

Hi Niv,
Thanks for your review. We'll improve the self-guided instruction logistics. Sorry again for the inconvenience caused. Look forward to your next trip with us!

Iceland Extravaganza
Iceland | Jul 19 - Jul 23, 2023

Lori
Lori I.
Sarasota, FL | Reviewed on Jul 31, 2023
Eric was outstanding in planning this trip, adjusting to our needs and answering many questions as we prepared for the adventure. Tomas Johanson of Iceland Everywhere was the perfect guide. Tomas was courteous, helpful, very knowledgeable about the country, knew the people at the best stops to meet our needs and watched after our safety. A million thank yous to both of them. Read more

Eric was outstanding in planning this trip, adjusting to our needs and answering many questions as we prepared for the adventure. Tomas Johanson of Iceland Everywhere was the perfect guide. Tomas was courteous, helpful, very knowledgeable about the country, knew the people at the best stops to meet our needs and watched after our safety. A million thank yous to both of them.

Hotel Reviews
Hótel Klaustur
Kirkjubæjarklaustur
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Odinsve
Reykjavik

Loved this hotel! Fantastic friendly hotel/bar attached. First floor room met my needs. Second floor room was ok but small inconvenient bathroom. Avoid booking second floor.

Authenticity & Character
Location
Center of the older part of town and center of tourist area. Perfect location.
Staff
Front desk open 24/7. Friendly and professional.
Cleanliness & Comfort
Activity Reviews
Langjokull Glacier Snowmobiling
Langjokull Glacier Snowmobiling
Iceland

Exciting adventurous activity. Don’t go if back or neck issues bc very rough ride. Stunning views from the top of the glacier.

Quality of Experience
Guides, Drivers and Staff
Transport
Blue Lagoon
Iceland

This is a must visit adventure in Iceland. Well timed to visit after flight into Iceland. Definitely splurge for premium package with robe, facemasks and drink. We arrived at 8 am and it was already busy. By 11 when we left it was unbearably crowded. Lockers provided but only hold a small day bag. Lockers work off electronic wristbands. Locked ok but each time I returned my locker was wide open with all valuables exposed.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Èric D
Èric
Èric D
Local specialist in France / Iceland | Replied on Aug 02, 2023

Hi Lori!

Thanks for your kind review! I'm glad both Thomas and I were able to fulfill and exceed your expectations for this trip, and would love to do it again in the future if you decide to revisit Iceland one day! All the best to you :-)

Èric

Highly Recommend kimkim A+++
Egypt | Jul 18 - Jul 24, 2023

Rosie
Rosie H.
New Zealand | Reviewed on Jul 31, 2023
I looked at several agencies that provided tours in Egypt and decided on kimkim. I just wanted to say, my husband Gav and I were thrilled with our guides, & drivers and our meet and greets at the airports and facilitating the checking into the hotels. You made this such a breeze for us, and we couldn't have asked for a better company to provide. Our guide in Cairo - Rohnna (Ronnie) was outstanding, her knowledge and enthusiasm for her job was fabulous. Ronnie's English was excellent, and we... Read more

I looked at several agencies that provided tours in Egypt and decided on kimkim. I just wanted to say, my husband Gav and I were thrilled with our guides, & drivers and our meet and greets at the airports and facilitating the checking into the hotels. You made this such a breeze for us, and we couldn't have asked for a better company to provide. Our guide in Cairo - Rohnna (Ronnie) was outstanding, her knowledge and enthusiasm for her job was fabulous. Ronnie's English was excellent, and we gained a lot of insight from her. We travelled to Luxor where we were met again at the airport and introduced to Michael our guide for the Luxor/ Aswan part of our trip. Michael was enthusiastic, knowledgeable and his English language was A+. We had great drivers as well. The company representatives who met us at each destination, Mohammad and Zain and another whom we met only briefly so I can't recall his name were wonderful and very helpful and always made sure everything was going to plan. Tipping was expected everywhere and for everything and I was given a guide for amounts which was really helpful prior to arriving so it wasn't a shock. So thankyou once again for making our Egypt tour amazing. I would highly recommend kimkim.

Activity Reviews
Day tour to visit Grand Egyptian Museum, Citadel of Salah El-Din & Old Cairo
Day tour to visit Grand Egyptian Museum, Citadel of Salah El-Din & Old Cairo
Cairo

The Cairo Museum was incredible and a must to see. Also gaining some factual information about the Cital of Salah El- Din was really good too as we gained insights into the Muslim religion we never knew. Old Cairo town is also a must and whilst there we visited the place where Jesus lived for several months as a young boy. That was an incredible experience given our Christian faith.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit Abu Simbel and Nubian Village
Visit Abu Simbel and Nubian Village
Egypt

This was interesting to visit. It would be one of the highlights visiting this temple. We visited the Nubian village which was a colorful experience. Got to understand their way of life. We also got to swim in the Nile which was amazing.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit Philae temple & High Dam - Felluca ride
Visit Philae temple & High Dam - Felluca ride
Aswan

We didnt visit the Philae temple as we had a long journey in the car from Luxor to Aswan, so didn't feel up to another 6 hours driving. Our Felluca ride was a bit disappointing as there was no wind, so we were towed basically along the Nile

Karnak temple and Luxor temple
Karnak temple and Luxor temple
Luxor

Michael filled us with all his knowledge of these 2 amazing temples.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit Valley of the Kings & Hatshepsut temple
Visit Valley of the Kings & Hatshepsut temple
Luxor

Amazing, but it was really hot. Would definitely recommend. We should've gone to Tutankhamun's tomb though that was a mistake not to see that even though it was extra, we probably should have been told prior to entering the Valley of the Kings that was when we needed to decide.

Quality of Experience
Just visiting the tombs was mind blowing
Food
Guides, Drivers and Staff
Michael was an excellent guide.
Transport
Dinner Cruise
Dinner Cruise
Cairo

Probably this was the least activity we enjoyed. The food was nice enough but the entertainment and music was way too loud and went on for too long.

Quality of Experience
Entertainment could be toned down
Food
Guides, Drivers and Staff
Transport
Pyramids, Sphinx, Sakkara, Memphis and camel ride
Pyramids, Sphinx, Sakkara, Memphis and camel ride
Cairo

Our guide Ronnie was full of knowledge, we would highly recommend visiting the Pyramids, it's a must do.

Quality of Experience
Our guide was knowledgeable and answered all our questions.
Food
We had a local Falafel for lunch one day which our guide got us, and it would've been the best one we had ever had.
Guides, Drivers and Staff
Guides were A+ We understood everything they said. Drivers were excellent too.
Transport
Nice airconditioned Van. Drivers were always on time
Cairo Walking Food Tour
Cairo Walking Food Tour
Cairo

Our guide Ronnie took us to a local cafe serving Egyptian delicacies which were delicious.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ibrahim Elaref

Trang planned a great trip for us!
Vietnam | Jul 4 - Jul 30, 2023

Barbara
Barbara H.
Spain | Reviewed on Jul 31, 2023
Trang planned a 28-day trip to Vietnam, Cambodia and Thailand for us. She was a pleasure to deal with and very responsive, Her itinerary and hotel choices were very good. I appreciated that she did the online checkin for local flights. She subcontracted tour to local agents, most of whom were excellent also. Read more

Trang planned a 28-day trip to Vietnam, Cambodia and Thailand for us. She was a pleasure to deal with and very responsive, Her itinerary and hotel choices were very good. I appreciated that she did the online checkin for local flights. She subcontracted tour to local agents, most of whom were excellent also.

Hotel Reviews
CHEEVA DEE HOTEL
Chiang Mai
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ad Lib Hotel Bangkok
Bangkok
Authenticity & Character
Location
Too far from old city and all sites
Staff
Cleanliness & Comfort
Sun & Moon Urban Hotel
Phnom Penh
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Anjali by Syphon
Authenticity & Character
Location
Staff
Cleanliness & Comfort
IRIS Hotel Can Tho
Can Tho
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Eden Star Hotel & Spa
Ho Chi Minh City
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Little Hoi An Boutique Hotel & Spa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Eldora Hue
Hue
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Victory Star Cruise
Hanoi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hanoi Pearl Hotel
Hanoi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Bangkok Street Food tour
Bangkok Street Food tour
Bangkok

Nittaya was a fantastic guide. I loved Bangkok. Ad Lib Hotel was great, but far from river and main sites. This is a problem because taxi or metro took 50 min whenever we wanted to go somewhere, like dinner at night.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Siem Reap: Explore Angkor Complex Temples
Siem Reap: Explore Angkor Complex Temples
Siem Reap

Amazing temples, guide SOPHY was excellent, hotel was fantastic.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cai Rang Floating market - Vam Xang Village - HCMC
Cai Rang Floating market - Vam Xang Village - HCMC
Can Tho
Cu Chi Tunnels and Ho Chi Minh City Tour
Cu Chi Tunnels and Ho Chi Minh City Tour
Ho Chi Minh City

Guide Trung was average. Gave only basic info at each site. At Cu Chi tunnel it seemed other guides had more to say. Ran out of time later in day so only had 45 minutes at war museum. Hotel was far away from central market and main tourist attractions.

Quality of Experience
Food
Restaurant was very good
Guides, Drivers and Staff
Transport
Ho Chi Minh City – Ben Tre – Can Tho
Ho Chi Minh City – Ben Tre – Can Tho
Can Tho

****Floating village was interesting. *****Bike excursion was great and small river boat good. *Can Tho is not interesting, Iris hotel was not nice it was far away from Main Street.

Quality of Experience
Skip city of Can Tho - make this Mekong excursion a river & forest & bike trip
Food
Very good food at the bike ride resort
Guides, Drivers and Staff
Guide Trung was not good. Gave only basic info at each site, didn’t give tour at museum, slept in car rides and took 10 minutes of bike ride to attend to personal call — completely unnecessary to join us on bike ride because there was a separate local guide doing the bike tour. If he had calls to make, he should have stayed at lodge to make them. Bike tour guide was excellent
Transport
Hue city tour half day and street food tour
Hue city tour half day and street food tour
Hue

Hue has very impressive temple and imperial city. Rickshaw ride was fun, we asked to ride along food market, which was very worthwhile.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Halong Bay  - Flight to Hue
Halong Bay - Flight to Hue
Ha Long Bay

Enjoyed additional temple we viewed on the way to airport, it was not on itinerary, but should be added. Stop at tourist shop of marble carvings is unnecessary. There are flights out of Ha Long bay. Ideally, we would have flown from here to next destination instead of spending a day driving back to Hanoi.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi - Halong Bay Cruise - Overnight on boat
Hanoi - Halong Bay Cruise - Overnight on boat
Ha Long Bay

Beautiful, but very crowded with many tourist boats. Our boat was very good

Quality of Experience
Food
Good food, esp for a cruise
Guides, Drivers and Staff
Transport
Hanoi - Ninh Binh
Hanoi - Ninh Binh
Ninh Binh

Loved temple and climbing up overlook

Quality of Experience
Unique temple and limestone formations, loved lotus fields
Food
Guides, Drivers and Staff
Huang was great
Transport
Hanoi - City tour full day
Hanoi - City tour full day
Hanoi

Interesting, Huang was an excellent local guide. Saw major sites, then enjoyed afternoon walk through “very local” street markets.

Quality of Experience
Food
Guides, Drivers and Staff
Huang was excellent
Transport
Local specialist: Trang Pham
Trang
Trang Pham
Local specialist in Hanoi, Vietnam | Replied on Aug 03, 2023

Hi Barbara,
Firstly, thank you so much for traveling with us, We are glad that you enjoyed the trip with us and spent time to share with us your feedback, highly appreciated.
Your feedback will give us more details to improve our service in the future. Thanks for your contribution for this
I hope to see you again on your next trip to Vietnam as well as South-East Asia,
Wish you all the best in life!
Best regards
Trang

The Solu Trek
Nepal | Jul 19 - Jul 24, 2023

Jaybelyn
Jaybelyn C.
United Kingdom | Reviewed on Jul 31, 2023
Both our guide and porters were very nice and very patient. Our first day of trekking was the hardest part of the trekking as we have to change the route to get to our destination, resulting to climb a 3000m high very steep hill (which was a mountain for us 😅). Although it was difficult and unexpected, both the porters and our guide (Naresh) was very helpful and patient with us as we walk slow and take our time. They were kind enough to carry our waters and day bags to lighten the weight we... Read more

Both our guide and porters were very nice and very patient. Our first day of trekking was the hardest part of the trekking as we have to change the route to get to our destination, resulting to climb a 3000m high very steep hill (which was a mountain for us 😅). Although it was difficult and unexpected, both the porters and our guide (Naresh) was very helpful and patient with us as we walk slow and take our time. They were kind enough to carry our waters and day bags to lighten the weight we have to carry. The first day of trekking took us almost 10hrs from Phaplu to Junbessi even though the estimated number of hours to trek was 6-7hrs. Moreover, the views up the hill was amazing it was worth the walk.

Our second day of trekking was quite memorable as well. In the morning we got to walk to the Monastery which was a very beautiful place and we got to see the tip of one of the Himalayan mountains. We were very lucky to witness the prayer the Monks does for their last day of celebration (or something like that). Additionally, on our way back to the tea house for lunch, a stray dog followed us from the Monastery to the tea house and trekked with us till the next following day. Unfortunately, It was quite sad that some dogs attacked and bullied the stay dog when we got to Chiwang Monastery and chased him away.

Overall, the trekking experience was amazing and would love to go back and trek for other routes and/or other destinations such as the Pikey Peak. Also, it was an experience to get to go toilet on the bushes 😅, and to get bitten by leeches. Moreover, I wished that the trek on the last day would’ve been a little longer just like how the trekking was the past dew days.

Local specialist: Amanda Delecca

Flexible itinerary
Portugal | Jul 21 - Jul 29, 2023

L
Leigh S.
Indian Trail, NC | Reviewed on Jul 30, 2023
Really liked that we could make adjustments to our itinerary according to our needs, e.g. switching up order of countries, adding on/ removing activities, etc.. Our favorite activities were the boat excursion in Lagos, the Douro River Wine Tasting & River Cruise in Porto, and the Fado evening in Lisbon. Least favorite was the Algarve Sunset Experience, mostly because it was extremely windy and therefore cold and we weren't dressed appropriately. Please let future guests know they MUST take a... Read more

Really liked that we could make adjustments to our itinerary according to our needs, e.g. switching up order of countries, adding on/ removing activities, etc.. Our favorite activities were the boat excursion in Lagos, the Douro River Wine Tasting & River Cruise in Porto, and the Fado evening in Lisbon. Least favorite was the Algarve Sunset Experience, mostly because it was extremely windy and therefore cold and we weren't dressed appropriately. Please let future guests know they MUST take a jacket and dress warmly for this! All in all it was a great experience and appreciate all of Rita's help coordinating it! I'll use Kimkim again!

Hotel Reviews
Casa Mãe Lagos
Lagos

Amazing!! We absolutely loved this hotel! It was the highlight of our trip. Such a great vibe, food was good, property was beautiful. Loved all the health and wellness touches, like herbal tea, relaxing music, lavendar sachet for under your pillow. The welcome wine was great, as well as all the treats they left in the morning and at evening turn down. They kept the towels, water, coffee bar, etc. replenished twice a day. Highly recommend this hotel!!

Authenticity & Character
Wonderful, as per the overall review.
Location
Loved the Lagos town. Great hiking and beaches nearby.
Staff
Very professional and attentive.
Cleanliness & Comfort
Our room and the whole premises were super clean. Bed was comfortable, and all the spaces (dining area, pool, etc.) were relaxing and comfortable.
Porto Charming Hotel
Porto

Door was locked when we arrived and no one answered when we knocked. We had to call Kimkim for help to call the hotel and let us in. It was early afternoon, so during normal work hours. Very basic room. Bathroom shower not great. It was what you expect for a 3 star hotel though.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Be Poet Baixa Hotel
Lisbon

It was warm in the room. Air conditioning was insufficient and would not go below a certain point.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Lisbon Fado Dinner Experience
Lisbon Fado Dinner Experience
Portugal

Food & wine were great and singers were amazing. Really enjoyed it!

Quality of Experience
Food
Guides, Drivers and Staff
Our waiter was fantastic. Great sense of humour!
Guided Tuk-Tuk Tour
Guided Tuk-Tuk Tour
Portugal

Enjoyed this tour.

Quality of Experience
Guides, Drivers and Staff
Transport
4X4 Algarve Sunset Experience
4X4 Algarve Sunset Experience
Portugal

They were 30 min late and we were put in the back of the van (not a Jeep Wrangler as specified) and it was uncomfortable and very hard to see back there. It was extremely windy and cold so we couldn't really enjoy it although the places he took us to were pretty. We could only run out of the car for a quick photo and run back in. It should have been emphasized that you need a warm jacket (at least) to enjoy it.

Quality of Experience
Guides, Drivers and Staff
Luis tried to make the experience as good as he could, but too many factors made it unenjoyable.
Transport
Should not put people in the back of this vehicle! A jeep (as advertised) would have been better.
Catamaran Excursion to Benagil Caves & Carvoeiro Beach
Catamaran Excursion to Benagil Caves & Carvoeiro Beach
Portugal

One of our favorite activities. Stunning coastline and this was the perfect way to see it up close.

Quality of Experience
Guides, Drivers and Staff
Transport
Douro Valley Excursion with Wine & Olive Oil Tastings & River Cruise
Douro Valley Excursion with Wine & Olive Oil Tastings & River Cruise
Porto

Really enjoyed this day.

Quality of Experience
Food
Enjoyed the lunch with Douro fish.
Guides, Drivers and Staff
Guide was great!
Transport
Foodie Experience in Porto
Foodie Experience in Porto
Porto

We definitely enjoyed it. Guide was very friendly and wanted to ensure we had a good experience.

Quality of Experience
Food
Local specialist: Rita Pagano
Rita
Rita Pagano
Local specialist in Madrid | Replied on Aug 02, 2023

Hi Leigh,
Thank you so much for taking the time to give us feedback about your experience in Portugal, I'll forward your review to our team of local guides!
Also thank you for giving us the suggestion about the Sunset Cruise in the Algarve, I'll make sure to include this information for future travelers. It was a real pleasure to work with you and organize your trip to Portugal. Hope we will be in touch for other future trips.
Thank you for choosing Espíritu Travel :)
Warm regards, Rita

As a young woman, I had my worries about trav...
Iceland | Jun 15 - Jun 28, 2023

Olivia
Olivia G.
Bozeman, MT | Reviewed on Jul 30, 2023
As a young woman, I had my worries about traveling solo without a tour group or travel companion. Emanuela helped my every step of the way! I had the most amazing trip of my life, a great combination of wildlife watching, hiking, and sightseeing! She organized everything perfectly where I could focus on relaxing and having fun. She was available to communicate with, even on Iceland Independence Day where she should have been off work. She was happy to receive updates from me on my travels and... Read more

As a young woman, I had my worries about traveling solo without a tour group or travel companion. Emanuela helped my every step of the way! I had the most amazing trip of my life, a great combination of wildlife watching, hiking, and sightseeing! She organized everything perfectly where I could focus on relaxing and having fun. She was available to communicate with, even on Iceland Independence Day where she should have been off work. She was happy to receive updates from me on my travels and checked in on me when I had gotten quiet. She helped me with everything, from making payments on my schedule with KimKim, reserving tables for me at restaurants for dinner, and acting as my digital travel companion over the course of my trip. I am really glad I booked with KimKim because Emanuela really seemed to know all of the secret spots and hole-in-the-wall restaurants with the very best food and cozy atmospheres. She created detailed daily itineraries for me including excursions I had requested as well as new experiences that were so rewarding. I was always so grateful to be traveling alone at my own pace, since I was able to see and do every single thing I wanted! I will forever be grateful to her for supporting me on my first big solo trip, and making it absolutely perfect. I am not kidding when I say I cried happy tears multiple times over the course of the trip, and sad tears when I had to leave!

Local specialist: Emanuela Grieco
Emanuela
Emanuela Grieco
Local specialist in Iceland | Replied on Aug 15, 2023

Thank you so much, dear Olivia, for your heartwarming review. I could feel it was truly written with love and I really appreciate it so much.

It has been wonderful to connect with you and help you having the time of your life in Iceland.
I am sure you will be back again and I will be always available for you.

All the best for now and a big hug,
Emanuela

Unforgettable trip to France with fun and flair
France | Jul 15 - Jul 23, 2023

Ivy
Ivy W.
Mill Creek East, WA | Reviewed on Jul 30, 2023
We had a wonderful trip to France, traveling to Normandy, Paris and Loire Valley. Every segment of the trip was planned well and even though our plane was delayed en route for three hours, we found our driver waiting for us at the airport, and our itinerary wasn't affected at all. We had a zoom call with Lise at the start so she could understand our preferences and she made all the right calls in booking really charming hotels, scheduling excellent guides and pacing the trip. I didn't have to... Read more

We had a wonderful trip to France, traveling to Normandy, Paris and Loire Valley. Every segment of the trip was planned well and even though our plane was delayed en route for three hours, we found our driver waiting for us at the airport, and our itinerary wasn't affected at all. We had a zoom call with Lise at the start so she could understand our preferences and she made all the right calls in booking really charming hotels, scheduling excellent guides and pacing the trip. I didn't have to do any of the work and could just follow the itinerary. She was very thorough--we were provided all the information we needed in a very well organized manner. We enjoyed all of our interactions with the guides and it was really the best way to get to know the French culture. I look forward to another trip to France in the future and am very grateful to Lise for all of her hard work.

Local specialist: Lise Troulier

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.