Kimkim Trip Reviews

4.8
Based on 19,466 ratings
Read 19,466 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Great and thorough planning!
Chile | Nov 15 - Nov 20, 2023

Jenna
Jenna O.
Watertown, MA | Reviewed on Nov 27, 2023
Ana helped me to develop a packed itinerary for the short amount of time I had in the Patagonia region. Within 6 days I was able to depart Buenos Aires and go to El Calafate, then Puerto Natales to see two stunning locations and she packed in several activities! Kayaking, glacier mini-trekking, a full day tour/ safari, and a low key hike. I even saw two pumas! and much other Patagonia flora and fauna. It was a VERY busy itinerary, but was amazing. Read more

Ana helped me to develop a packed itinerary for the short amount of time I had in the Patagonia region. Within 6 days I was able to depart Buenos Aires and go to El Calafate, then Puerto Natales to see two stunning locations and she packed in several activities! Kayaking, glacier mini-trekking, a full day tour/ safari, and a low key hike. I even saw two pumas! and much other Patagonia flora and fauna. It was a VERY busy itinerary, but was amazing.

Hotel Reviews
Hotel Big Sur
Puerto Natales
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kalenshen Hotel Cerro Calafate (NO USAR)
El Calafate
Location
Staff
Cleanliness & Comfort
Activity Reviews
Panoramic excursion to the Torres del Paine National Park (with Box Lunch)
Panoramic excursion to the Torres del Paine National Park (with Box Lunch)
Puerto Natales
Quality of Experience
Guides, Drivers and Staff
Transport
Full day tour to Parque Nacional Los Glaciares and Minitrekking
Full day tour to Parque Nacional Los Glaciares and Minitrekking
El Calafate
Quality of Experience
Guides, Drivers and Staff
Transport
Perito Moreno Kayak Experience (Half Day)
Perito Moreno Kayak Experience (Half Day)
El Calafate
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full day Hike Porteria Lago Sarmiento - 6/7 km approx
Full day Hike Porteria Lago Sarmiento - 6/7 km approx
Puerto Natales
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ana Maibach Cikes
Ana
Ana Maibach Cikes
Local specialist in Córdoba | Replied on Dec 28, 2023
Dear Jenna, Thank you so much for your glowing review! We're thrilled to hear that we were able to help you craft an unforgettable itinerary for your short stay in the Patagonia region. Seeing two pumas and encountering the diverse flora and fauna of Patagonia must have added an extra layer of excitement to your journey. This is not common at all! 🐈 We greatly appreciate your feedback and are pleased to have been a part of your Patagonian adventure. If you ever plan to explore more... Read more

Dear Jenna,

Thank you so much for your glowing review! We're thrilled to hear that we were able to help you craft an unforgettable itinerary for your short stay in the Patagonia region.

Seeing two pumas and encountering the diverse flora and fauna of Patagonia must have added an extra layer of excitement to your journey. This is not common at all! 🐈

We greatly appreciate your feedback and are pleased to have been a part of your Patagonian adventure. If you ever plan to explore more destinations or have any other travel needs, don't hesitate to reach out. Safe travels, and we hope to assist you again in the future!

Best regards,
Ana ✈️

Patagonia Trip
Patagonia | Nov 13 - Nov 25, 2023

T
Thibault P.
Manhattan, NY | Reviewed on Nov 27, 2023

The local specialist Lorena did an amazing job organizing the trip, she was always very responsive, provided great insights and helped a lot with her knowledge of Chile. All local guides were very nice and on time too. The experiences and accommodations felt very specific to what I wanted to see and I particularly loved the Torres Del Paine area. Thanks a lot!

Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Nov 27, 2023

Gracias, Thibault! You were a pleasure to work with. I'm very glad you enjoyed Patagonia and got a lot of hiking done, surrounded by such beautiful scenery.
All the best,
Lorena

This was the best experience we have ever had...
Morocco | Nov 18 - Nov 26, 2023

B
Brittany M.
Largo, FL | Reviewed on Nov 27, 2023
This was the best experience we have ever had! Our planning and booking experience was seamless and the kimkim team ensured we did everything we wanted - and even made suggestions! Our driver, Lahcen, was amazing from start to finish. He was extremely knowledgeable, and made sure we saw and did everything we wanted to. All of the other day guides were equally knowledgeable and amazing. I cannot recommend this trip more. Read more

This was the best experience we have ever had! Our planning and booking experience was seamless and the kimkim team ensured we did everything we wanted - and even made suggestions! Our driver, Lahcen, was amazing from start to finish. He was extremely knowledgeable, and made sure we saw and did everything we wanted to. All of the other day guides were equally knowledgeable and amazing. I cannot recommend this trip more.

Hotel Reviews
Riad Bayti
Marrakech
Authenticity & Character
Location
The BEST location! You can walk anywhere very easily!
Staff
So amazing, helpful! Always made sure we had our rides in order even at 4 am.
Cleanliness & Comfort
Kasbah Titrit
Ait Ben Haddou
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Akabar luxury desert camp
Merdane
Authenticity & Character
Location
In the desert, need I say more.
Staff
Over and above amazing!!!!!!!!
Cleanliness & Comfort
Extremely clean and comfortable for being a "camp"
Riad Ghita
Fes
Authenticity & Character
Authentic riad right in the Medina!
Location
Right inside the Medina! Great location!
Staff
Cleanliness & Comfort
Dar Jasmine
Chefchaouen
Authenticity & Character
It was breathtaking
Location
Amazing view of the city!
Staff
Everyone was so helpful and nice
Cleanliness & Comfort
Extremely clean and comfortable
Activity Reviews
Marrakech Evening Food Tour
Marrakech Evening Food Tour
Marrakesh
Quality of Experience
Food
Guides, Drivers and Staff
Our guide was so amazing! She made sure we tried a myriad of amazing traditional food.
Transport
Half-Day Guided Tour of Marrakech
Half-Day Guided Tour of Marrakech
Marrakesh
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Ait Benhaddou to Marrakech via Tizi N'Tichka pass
Ait Benhaddou to Marrakech via Tizi N'Tichka pass
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
From Merzouga Desert to Aït Benhaddou
From Merzouga Desert to Aït Benhaddou
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
Transfer from Fes to Merzouga via Erfoud & Camel Ride
Transfer from Fes to Merzouga via Erfoud & Camel Ride
Morocco
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Half-Day Guided Sightseeing in Fes: Morocco's Spiritual Heart
Half-Day Guided Sightseeing in Fes: Morocco's Spiritual Heart
Fes
Quality of Experience
Guides, Drivers and Staff
The guide was incredible!
Transport
Chefchaoeun to Fez via Volubilis, Moulay Idriss & Meknes
Chefchaoeun to Fez via Volubilis, Moulay Idriss & Meknes
Morocco
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Quick Tour of Casablanca with your Driver-Guide
Quick Tour of Casablanca with your Driver-Guide
Morocco

This was a great way to start our trip, the mosque was breathtaking and the guide was extremely knowledgeable. Highly recommend.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ali Moujane
Abdellatif
Abdellatif Benaissa
Local specialist in Marrakesh | Replied on Nov 29, 2023

Hi Brittany,

We're overjoyed to hear that your trip was the best experience you've ever had! It's fantastic to know that the planning and booking process was seamless and that our team, especially Lahcen, exceeded your expectations.

Your kind words about our driver and guides are deeply appreciated, and we're thrilled that their knowledge and dedication greatly contributed to your adventure.

Thank you for recommending us. We look forward to creating more memorable experiences for you in the future!

Warmest regards,
Abdel

Best of Thailand - Perfect Itinerary for a Family
Thailand | Nov 18 - Nov 26, 2023

Lindsay
Lindsay H.
Italy | Reviewed on Nov 27, 2023
We decided to squeeze in as much variety as possible in our 9 days in Thailand, hitting city, beach and jungle! In Bangkok, our awesome guide Mr Sam was very experienced and knowledgeable as he took us around the city and ensured all our activities went smoothly. We loved our Bangkok bike tour - great way to adjust to jet lag by getting outside and moving. The Floating market was fun and we also loved visiting a coconut farm and seeing the beautiful temples and Thai palace. In Phuket, we... Read more

We decided to squeeze in as much variety as possible in our 9 days in Thailand, hitting city, beach and jungle! In Bangkok, our awesome guide Mr Sam was very experienced and knowledgeable as he took us around the city and ensured all our activities went smoothly. We loved our Bangkok bike tour - great way to adjust to jet lag by getting outside and moving. The Floating market was fun and we also loved visiting a coconut farm and seeing the beautiful temples and Thai palace. In Phuket, we had a fun day island hopping. We stayed at Patong Beach, which was fine, although maybe not particularly “family-friendly” (nothing crazy it just seems Patong Beach was more of a party beach) - that said, we spent most of our time out on a speedboat and were happy with our island excursions. The highlight of the week was our jungle experience - so amazing to stay in a treetop lodge followed by a raft house lodge! Khao Sok National Park was beautiful. Our guide, “O” was so upbeat, flexible and just great with our family. We felt so lucky to have him! In retrospect, I probably could have upgraded our accommodations a bit in Khao Sok, but the setting was so beautiful that we spent most time outside anyway. Our kimkim travel specialist - Ha - just absolutely nailed this trip planning for our family (2 adults, then 17 and 12 year old children). Thank you Ha for putting together and amazing experience and for ensuring it went so smoothly! Thailand was worth the 21 hour flight time from the US and we made memories to last a lifetime.

Hotel Reviews
Novotel Phuket Resort
Patong

Our family of 4 (2 adults, 2 teens) enjoyed this resort. Location is convenient to Patong Beach - within walking distance although down a reel hill and maybe 200 yards to walk along the street. We appreciated the onsite restaurants. We didn’t have time to use the pool but it looked nice. The gym was adequate.

Authenticity & Character
Location
Near Patong Beach and walking distance to restaurants etc
Staff
Very helpful
Cleanliness & Comfort
Novotel Bangkok Ploenchit Sukhumvit

Our family of 4 (2 adults and 2 teens) stayed here. Overall, we were pleased with the hotel. Gym was well-equipped, breakfast was good, and services (laundry, etc) were fine. It is near some shops, a metro stop, and a 7-11 which is useful.

Authenticity & Character
It is a modern hotel so has all the amenities but no particularly notable character
Location
Near metro and 7-11
Staff
They were responsive and helpful
Cleanliness & Comfort
Cleanliness was good and as expected.
The Laguna Chiewlarn
Surat Thani

This was the first raft house stay for our family of 4 (2 adults, 2 teens). The raft house experience and location were incredible and the highlight of our week in Thailand. The food was great at this location. However, if I were to return I would stay at a different property. It may be that we should have adjusted our expectations for a raft house stay - but the bedding was very minimal/basic, and the bathrooms somewhat rustic. If I compare it to camping, I’d consider it “glamping” but if I compare it to a hotel, it was a bit more rustic than we expected. Our guide said this property is “middle” in terms of raft houses on Cheow Larn Lake - if I went back I’d go with the higher grade ones. That said, amazing experience!

Authenticity & Character
Very cool to be ON the lake in every direction - lovely at night
Location
Beautiful!
Staff
Cleanliness & Comfort
Bedding and bathrooms were more basic
Activity Reviews
Experience Elephant Bathing Program & Canoe in Khao Sok River
Experience Elephant Bathing Program & Canoe in Khao Sok River
Khao Sok National Park

Seeing the elephants was a trip highlight - we had read a lot about responsible elephant tourism and this location seemed, overall, humane and respectful, with the “retired” elephants well-cared for. The canoing was great fun - we wore bathing suits and had fun swimming along the way!

Quality of Experience
Incredible scenery, easy to navigate, fun to swim! Our kids loved the Monkey Temple visit too!
Food
They made us coffee and tea in bamboo cups to keep!
Guides, Drivers and Staff
Transport
Jungle Trekking - Cheow Larn Lake Visiting by long tail boat
Jungle Trekking - Cheow Larn Lake Visiting by long tail boat
Khao Sok National Park

Our Jungle Trek was so cool - our guide spotted lots of animals and plants along the way.

Quality of Experience
Food
Guides, Drivers and Staff
Our trek guide (Aim?) was terrific. Our overall guide “O” was wonderful!
Transport
Swimming & Snorkeling on the Phi Phi Islands (Join speedboat)
Swimming & Snorkeling on the Phi Phi Islands (Join speedboat)
Phuket

We enjoyed the snorkeling and swimming the best! We had sufficient time at each stop and a great lunch.

Quality of Experience
Food
Lunch buffet was lovely and the setting on the beach was beautiful
Guides, Drivers and Staff
Our boat guide Cooper was great!
Transport
Bangkok bike tour 5 hours - Joint in tour
Bangkok bike tour 5 hours - Joint in tour
Bangkok

Perfect first activity for our family of 4 after arrival. The pace intensity was fine for our 12 yo and the guides easily helped us navigate all the nooks and crannies of Bangkok!

Quality of Experience
Guides, Drivers and Staff
They helped us navigate small areas and arranged for fun snacks and a great lunch.
Transport
Damnern Saduak Floating Market Tour Grand Palace and Wat Po
Damnern Saduak Floating Market Tour Grand Palace and Wat Po
Bangkok

Very cool - didn’t really understand this experience until we did it! But so glad we did it. The market was crowded but amazing images to see how canal life works.

Quality of Experience
Very unusual!
Food
Guides, Drivers and Staff
Mr Sam was great!
Transport
Local specialist: Ha Dinh
Ha
Ha Dinh
Local specialist in Hanoi | Replied on Nov 29, 2023
Dear Lindsay, Thank you for sharing your incredible 9-day journey through Thailand! We're thrilled you enjoyed the diverse experiences from the vibrant streets of Bangkok to the lively beaches of Phuket and the enchanting Khao Sok National Park.
We appreciate your feedback on accommodations in Khao Sok, and we're delighted the breathtaking surroundings compensated. I am over the moon to hear your kind words about me and our local guides who always try our best to give you an interesting...
Read more

Dear Lindsay,

Thank you for sharing your incredible 9-day journey through Thailand! We're thrilled you enjoyed the diverse experiences from the vibrant streets of Bangkok to the lively beaches of Phuket and the enchanting Khao Sok National Park.
We appreciate your feedback on accommodations in Khao Sok, and we're delighted the breathtaking surroundings compensated. I am over the moon to hear your kind words about me and our local guides who always try our best to give you an interesting experience throughout the trip.

We hope the memories last a lifetime. We look forward to assisting you with future adventures!

All the best to you and your family,
Big love from Ha

A great introduction to Brazil
Brazil | Nov 15 - Nov 26, 2023

A
Angela A.
France | Reviewed on Nov 27, 2023
Chadya was efficient and provided an ideal itinerary, taking in all our preferences and trip needs.
In Paraty, guide Danielle was especially good, also Luis in Rio de Janeiro, and Marcos in Iguacu.
All our places to stay were exactly as described, and the drivers were on time, and connections by boat and plane were as described. We have seen the most amazing places and enjoyed great food and company.
We particularly like the Pousada d’Ouro in Paraty, also the Pousada Naturalia in Ilha...
Read more

Chadya was efficient and provided an ideal itinerary, taking in all our preferences and trip needs.
In Paraty, guide Danielle was especially good, also Luis in Rio de Janeiro, and Marcos in Iguacu.
All our places to stay were exactly as described, and the drivers were on time, and connections by boat and plane were as described. We have seen the most amazing places and enjoyed great food and company.
We particularly like the Pousada d’Ouro in Paraty, also the Pousada Naturalia in Ilha Grande
As older travellers, we would have liked more written information of our flight details before we got the boarding passes by email the day before the flight. I am a bit of a worrier, and this was perhaps the only detail I could mention in a superbly managed trip.

Activity Reviews
Iguaçu Falls - Argentinean side
Iguaçu Falls - Argentinean side
Foz do Iguaçu

Guide Marcos very helpful We also visited the dam instead of the bird park. We found that very interesting. Marcos arranged the change, thank you.

Iguaçu Falls - Brazilian Side
Iguaçu Falls - Brazilian Side
Foz do Iguaçu

Guide Marcos very helpful. Has to be seen to be believed

Full-Day Private Tour through the Old Rio
Full-Day Private Tour through the Old Rio
Rio de Janeiro

Luis guide recommended. He showed us the old library, go and see. Also craft shops and painters studio

Christ the Redeemer & Sugar Loaf Mountain
Christ the Redeemer & Sugar Loaf Mountain
Rio de Janeiro

We did Christ the Redeemer visit and Sugar Loaf trips on different days, and I would recommend that, as they are the two most amazing experiences and needed time to appreciate. So the old town could be added on one of those days

Half Day Boat Tour of Ilha Grande
Half Day Boat Tour of Ilha Grande
Ilha Grande

Lots of swimming

Golden Trail Tour
Golden Trail Tour
Paraty

The two waterfall stops were good, but the distillery not much to see.

Full Day Paraty Tour
Full Day Paraty Tour
Paraty

Guide Danielle excellent, good historical knowledge

Quality of Experience
Local specialist: Chadya Ricardo
C
Chadya Ricardo
Local specialist in São Paulo | Replied on Nov 27, 2023

Hi Angela!

Thank you for taking the time to write a review. I'm delighted to hear that you enjoyed the trip and that everything met your expectations. Organizing your journey was a pleasure, and we look forward to welcoming you again to explore new destinations in Brazil. Your feedback regarding the flight details is noted, and I appreciate your suggestion. Wishing you many more wonderful travels ahead! :)

Best,
Chadya

Absolutely seamless experience in vibrant Morocco!
Morocco | Nov 19 - Nov 26, 2023

Archana
Archana M.
Chicago, IL | Reviewed on Nov 27, 2023
We just got back from the most vibrant and culturally engaging week long trip from Morocco.
This is our first time using Kimkim to book an experience and it has been absolutely seamless, flexible and a very assuring experience. We were a bit nervous about traveling with two young kids but Mohammed and the entire team went above and beyond to ensure that they clarified all our questions promptly, provided many options to choose from and took care of everything behind the scenes right from...
Read more

We just got back from the most vibrant and culturally engaging week long trip from Morocco.
This is our first time using Kimkim to book an experience and it has been absolutely seamless, flexible and a very assuring experience. We were a bit nervous about traveling with two young kids but Mohammed and the entire team went above and beyond to ensure that they clarified all our questions promptly, provided many options to choose from and took care of everything behind the scenes right from planning through execution to our dietary and accommodation needs.
We were also so lucky to have Karim as our friend and local guide throughout the week. He is one of the warmest persons we have engaged with - always smiling , excited about the day and always pleasant. It was a long trip and never once did he lose his enthusiasm or smile! He was very knowledgeable and shared a lot about the history and culture of both the Arabs and the Berbers and his own story - which was so inspirational! He took care of all our needs through out the trip and made it so comfortable for us that we could thoroughly enjoy the experience. The kids loved him and at the end of the week, he was like family to us!

We also enjoyed our day with Hennan who was one of the kindest and most people we have met. Despite a delayed start the first day, she patiently walked us through the streets of Marrakech and helped us with all of our shopping.

Overall, an absolute smooth and enjoyable experience. Thanks Kimkim for nailing it!

Hotel Reviews
Riad Ghita
Fes

Beautiful rooms and dining area. Very pleasant and warm staff. Comfortable stay. Delicious food. We were a bit surprised that the dinner was a bit expensive compared to all of the other places that we had dined during the week, but other than that, it was everything that we had hoped it to be.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tiziri Luxury Camp
Merzouga

This was one of the highlights of our trip! It was rather surreal glamping in the middle of the Sahara and the staff at Tiziri made every aspect luxurious and comfortable! We appreciated the eco-friendly features at the camp - very moment spent there was out of the world - right from the delicious food to the fun trips to and from the camp, the music and dance around the firepit. It’s an experience that we will remember for the rest of our lives! The only thing that would have been nice to know was how long it would actually take to get to the camp site as it ended up taking a lot longer than we had been initially told. That said, riding on the camel in moonlight was a completely different experience altogether :).

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kasbah Titrit
Ait Ben Haddou

Beautiful riad, comfortable rooms, food was amazing and the service was top notch!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palais Sebban
Marrakech

Centrally located, beautiful and comfortable rooms, gorgeous setting for dining! Very warm and pleasant staff.

Authenticity & Character
Location
Very close to the square and all key highlights of the Medina. Walkable distance.
Staff
Cleanliness & Comfort
Local specialist: Mohamed El Asely
Mohamed
Mohamed El Asely
Local specialist in Atlas Mountains | Replied on Nov 29, 2023
Hi Archana, Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that your trip to Morocco was not only vibrant and culturally engaging but also seamlessly organized through Kimkim. We are particularly pleased that your local guide, Karim, played a crucial role in making your trip memorable. It sounds like he went above and beyond, sharing his knowledge about the history and culture while ensuring your comfort throughout the week. We love hearing... Read more

Hi Archana,

Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that your trip to Morocco was not only vibrant and culturally engaging but also seamlessly organized through Kimkim.

We are particularly pleased that your local guide, Karim, played a crucial role in making your trip memorable. It sounds like he went above and beyond, sharing his knowledge about the history and culture while ensuring your comfort throughout the week. We love hearing that he became like family to you, creating a connection that goes beyond the typical guide-tourist relationship.

At Kimkim, our goal is to provide personalized and enriching travel experiences, and your feedback reaffirms that we are on the right track. We are genuinely grateful for your kind words and are thrilled that you had an absolute smooth and enjoyable experience in Morocco.

Thank you for choosing Kimkim for your travel arrangements. We look forward to assisting you with future adventures!

Warm regards,
Mohamed.

wonderful service from Angel at KimKim
Japan | Nov 6 - Nov 20, 2023

R
Robin h.
Bozeman, MT | Reviewed on Nov 27, 2023
We were a party of 4 and had KimKim (Angel was the person helping us) arrange for a trip that included visits to Kanazawa, Osaka, Kyoto, with most of our visit walking the Kumado Kodo for 6 days. Angel was wonderful in providing a wonderful assortment of places to stay during our walk, with detailed instructions for the various busses and trains that we took during our visit. She also checked in each day, and was very responsive to various questions as they emerged--which not only helped... Read more

We were a party of 4 and had KimKim (Angel was the person helping us) arrange for a trip that included visits to Kanazawa, Osaka, Kyoto, with most of our visit walking the Kumado Kodo for 6 days. Angel was wonderful in providing a wonderful assortment of places to stay during our walk, with detailed instructions for the various busses and trains that we took during our visit. She also checked in each day, and was very responsive to various questions as they emerged--which not only helped with logistics, but greatly reduced our concerns. In preparation, we were able to look at various options, and thus make the trip better suited to our interests. As our first trip to Japan, we didn't know what to expect, and were really happy with the wide variety of places we stayed, and with the selective guide service (e.g. for a visit to Arashima bamboo garden). This trip was great at introducing us to ryokan, minshuku and onsen experiences, and we also stayed at more urban hotels and one totally wonderful boutique hotel in Kanazawa. We had great service and of course fantastic food throughout the trip, and really credit Angel for this as she worked with us and found overall such great places to visit and stay. We will definitely return to Japan, and look forward to working with Angel again to help with exploring new places.

Hotel Reviews
Daiwa Roynet Hotel Kyoto ekimae PREMIER
Kyoto

More a business hotel, which is understandable in Kyoto. Very nice staff, great buffet breakfast, good location next to train station. We walked to several of the main Kyoto attractions.

Authenticity & Character
Fine for a business hotel, though we usually prefer smaller more intimate hotels. This one was very convenient and clean and comfortable
Location
5 min. walk to Kyoto train station. Walked to major temples, Nichi market and Gion area. Great food in area (and in train station!)
Staff
Very helpful for logistics, directions etc.
Cleanliness & Comfort
Very clean and comfortable, great breakfast buffet
Hotel Urashima( hotelurashima)
Katsuura

We didn't know what to expect of this resort hotel, and stayed 2 nights here after our Kumano Kodo walk. The cave onsens were truly wonderful, and when we used them, the were not crowded at all. You sit in delightful hot water overlooking the coast--and I even saw fish jumping amidst the surf. The buffet style dinner and breakfast was great, and the place has its own 'Lawsons' (convenience store) with wonderful snacks and lunch food. Our rooms were great with balconies overlooking the bay, and largish rooms that were great. We decided to stay at the hotel (after an early look at the tuna auction) and lounge around in our Japanese coats provided by the hotel. It was a perfect way to end our walk.

Authenticity & Character
We didn't fully understand this resort hotel, which wasn't that busy--though we might have been there off-season (November). We explored the upper hotel section, which had few people, but a lovely walk out along the peninsula with great views. On the lower level, one part of the the hotel appeared to be unused--perhaps slated for renovation. The cave onsens were delightful, and we visited them many times during our stay.
Location
Easy bus ride from the end of the Kumano Kodo trail, a delightful seaside town, and lovely hotel overlooking the town, on a peninsula.
Staff
A large hotel, but front desk staff very helpful and welcoming.
Cleanliness & Comfort
Our rooms were large, comfortable, clean, and a perfect way to relax after our walk.
Ryokan Yunominesou 湯の峯荘
Yunomine Onsen

After a long walking day, we arrived for our first ryokan experience, and it was wonderful. The staff were so welcoming, the onsen lovely, and the dinner very special. We would have been delighted to stay longer at this ryokan.

Authenticity & Character
There are several onsens in this area, and this one was very nice with a lovely outside bath. The rooms were great (quite large, with a great balcony) and our dinner was amazing--many courses and directions for sequence for eating each course.
Location
On the trail, so an easy stay on the Kumano Kodo trail. We had a bus section the next day and the hotel took us a short distance so we would be assured a seat on the bus!
Staff
Very welcoming and helpful
Cleanliness & Comfort
Very clean and comfortable
Hitotoki
Chikatsuyu

Hideo san and his wife were wonderful hosts, and the meal she prepared was unbelievable--complete with special saki and plum brandy! It was very special to get to know this family just a bit for our one night stay while walking the Kumono Kodo trail. Our hosts were so kind and gracious--we only wished our Japanese was better so we could have learned more about them. Hideo san does this as his 'hobby' (though he admits his wife shoulders much of the burden). We really enjoyed meeting the family and our stay. We were worried about our next day (a long one, where we needed to catch an early bus)--but we were treated to a delightful early breakfast, and a ride to the bus stop which made our day much easier. We are so grateful to Hideo san and his wife for their hospitality.

Authenticity & Character
It was really nice to stay with a family and get a feeling for Japanese life. Our hosts went way overboard with our dinner--one of our most amazing dinners in Japan.
Location
For walkers, the place is a bit off the trail, which is awkward as the next day is long, and really requires a bus ride to make it more reasonable--but the family helped by driving us to the bus stop so it all worked out well.
Staff
Hideo san was wonderful, and with our paltry Japanese we were able to chat about many things. Such a lovely visit.
Cleanliness & Comfort
We were a party of 4 and each had a room that was clean and comfy. We shared the bath with the family and were very comfortable for the visit.
GUEST HOUSE Kumano Yasai
Takahara

We had walked a long day to get here, and initially couldn't find it. A neighbor pointed the way, but still, there was no one there. The outside is unassuming, but...we slid open the door and the interior is absolutely beautiful. It has a large living/sleeping room with futons all ready; a smaller area for eating, a small kitchen and a lovely bath. Shino (who did all this lovely work) brought a delicious dinner, breakfast, and provided a bento box lunch for us for our trail walk the next day. We reconnected with her at her cafe after a few hours walk and had a great coffee. Her place was so welcoming it made you want to stay longer--and think carefully about how to incorporate her lovely design in one's own house!

Authenticity & Character
The building is (I believe) 140 years old, with a beautiful renovation preserving the original glass windows, and classic Japanese style house. We loved the character of the house, which was so comfortable and well crafted.
Location
Just off the Kumono Kodo trail, and took a few minutes to find. We didn't have the time (or energy) to explore the village, but Shino's place was quiet and delightful.
Staff
We hope Shino will come visit us in Montana! (We are worried she works too hard--given the fantastic food she prepared for us)
Cleanliness & Comfort
Such attention to detail, so comfortable--just a space to relax and enjoy. One of our favorite places.
Hotel Kanazawa Zoushi
Kanazawa

This was perhaps the best hotel we stayed in for a variety of reasons. First, it was lovely--beautiful woodwork, lovely rooms and a pleasant small hotel atmosphere. The staff were absolutely wonderful--and treated us like family. We could have stayed many more days and been delighted. We walked to the temple being renovated, and would have loved to have seen more of the old part of Kanazawa, but didn't have time. We had the hotel's udon noodles which were wonderful, as was the breakfast. It was easy to move about town from the hotel, and easy to get to from the amazing Kanazawa train station (we walked). We would highly recommend this hotel!

Authenticity & Character
One of the most beautiful small hotels I've seen with beautiful woodwork, and wonderful ambiance.
Location
Easy walk from the train station, which itself is amazing. We walked around town easily.
Staff
So helpful and welcoming, wonderful food, and even a small gift at the end of our 2 day stay--which we would have loved to be longer.
Cleanliness & Comfort
The rooms are immaculate and very comfortable and quiet. We loved the attention to detail.
Shibuya Excel Hotel Tokyu
Tokyo

The hotel was very good, with good food and very clean room. It is more like a business hotel, which is logical in Tokyo, and it was conveniently located. We enjoyed our stay.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sansaro Cafe & Guesthouse
Koguchi

At Sansaro, we had limited interaction with our host, and sadly, the community onsen was closed for that day. We had walked a moderate day, but then rather than wait for a bus (few scheduled) we walked the additional 3 miles so arrived tired. The guest house has a nice central area and a series of small rooms which were small but comfortable. Dinner was modest, and we got very nice lunch bento boxes.

Authenticity & Character
It was nice to stay in this family home and get a feeling for rural life in Japan.
Location
If walking the Kumano Kodo trail, this place is away from the trail, so requires a bus to and from the trail. Since there are few buses, this is awkward. We opted to walk to get there. The bus back to the trail the next day was fine and right across from the hotel.
Staff
Our host was very busy so our interaction was limited, but we enjoyed our visit. She even passed along a beautiful Japanese 'coat' that a friend had given our host to pass along--a very nice gift.
Cleanliness & Comfort
Our room was quite small, and once the futon was down, there wasn't much room for luggage or even sitting. But, there was a common area to use and that was sufficient. The room was comfortable and quiet.
Activity Reviews
Full Day Tour of Arashiyama Bamboo Grove & Sagano Scenic Railway
Full Day Tour of Arashiyama Bamboo Grove & Sagano Scenic Railway
Kyoto

We had walked the Kumano Kodo trail, so the forest wasn't spectacular--and fall colors were late. But we had a wonderful guide for this day and we learned alot about the place, but also about Japan and current life there.

Quality of Experience
Guides, Drivers and Staff
Our guide Yoshi was wonderful--felt like a friend immediately, and one you could ask any questions of--and we did. Our time with her was just delightful
Transport
Yoshi met us at the hotel, ushered us through the train station (with pre purchased cards) guided us around Arashima and the temple, and back to the hotel--all so easy and relaxing!
The Kurobe Gorge Railway
The Kurobe Gorge Railway
Toyama

Quite unique to ride this old railway. The gorge is very steep but wooded, so interesting. We walked a few miles up the trail at the end. Cold on the way down (November)

Quality of Experience
Everyone was so nice--
Guides, Drivers and Staff
We drove up from Kanazawa and our driver was quiet but very friendly and helpful.
Transport
Easy for us, on time, convenient
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Nov 29, 2023
Hi Robin, Hope you have a fantastic day. Thank you so much for your wonderful words and thoughtful feedback! Working with you to plan and organize your vacation was truly a pleasure. It's always rewarding to help create memorable experiences for travelers like yourself. Thank you for sharing colorful experience of your trip to us and I could feel you really enjoy your trip. We are so grateful to know this. Wishing you and your family many more incredible adventures ahead! Welcome back to... Read more

Hi Robin,

Hope you have a fantastic day.

Thank you so much for your wonderful words and thoughtful feedback! Working with you to plan and organize your vacation was truly a pleasure. It's always rewarding to help create memorable experiences for travelers like yourself. Thank you for sharing colorful experience of your trip to us and I could feel you really enjoy your trip. We are so grateful to know this.

Wishing you and your family many more incredible adventures ahead! Welcome back to Japan again and we look forward to the opportunity to assist you in the future.

Warmest regards,
Angel

Voyaging in Vietnam
Vietnam | Nov 6 - Nov 20, 2023

Ian
Ian A.
Australia | Reviewed on Nov 27, 2023
First time we have used a travel agency and guides for the entire trip and it was great way to fit a lot in 2 weeks. Really enjoyed the locations and the guides & drivers who supported our holiday. The guides were from different backgrounds and ages which really was great to see the different perspectives on the country of Vietnam. as we moved from North to South.
We really enjoyed SaPa and the landscape which was incredible. The mix of organised and free time was very good so we could...
Read more

First time we have used a travel agency and guides for the entire trip and it was great way to fit a lot in 2 weeks. Really enjoyed the locations and the guides & drivers who supported our holiday. The guides were from different backgrounds and ages which really was great to see the different perspectives on the country of Vietnam. as we moved from North to South.
We really enjoyed SaPa and the landscape which was incredible. The mix of organised and free time was very good so we could chill out or hire a scooter to see more sites if we wanted.
Communication was excellent and always willing to share insights and other aspects once the guides got to know our interests.

Local specialist: Huyen Nghiem
Huyen
Huyen Nghiem
Local specialist in Hanoi, Vietnam | Replied on Dec 08, 2023

Dear Ian,
Thank you so much for your nice review. Your honest feedback is a great source of motivation for our entire team. We can't wait to welcome you back to Vietnam in the near future.
With best regards,
Huyen Nghiem (Ms)

14 amazing days in Italy
Italy | Nov 13 - Nov 26, 2023

Subhayu
Subhayu S.
Madison, AL | Reviewed on Nov 27, 2023

Alessandro was the best local guide we could dream of. He was very patient with us right from the beginning to understand our desires and after numerous discussions came up with the perfect 14 day itinerary. It included the breathtaking coastline of southern Italy to the historical sites of Rome and wine country in Tuscany and Torino, all of this would not have been possible without his meticulous planning. All the car chauffeurs were were extremely courteous and informative. The hotels he booked were all very charming. Thank you Alessandro and KimKim.

Local specialist: Alessandro Bellaguardia
Alessandro
Alessandro Bellaguardia
Local specialist in Italy | Replied on Nov 27, 2023

Ciao Subhayu,
it was a great pleasure to work for the organization of your trip!
Thank you so much for choosing Italy!

A BIG HUG,

Alessandro

Incredible Indonesia experiences
Indonesia | Oct 29 - Nov 12, 2023

Tanuja
Tanuja R.
Brentwood, TN | Reviewed on Nov 26, 2023
I really don’t know where to start! EVERYTHING was so amazing! Ana helped us curate such an awesome itinerary that included so many varied experiences that we still can’t believe we fit so much in two weeks! I kept pushing Ana for more and more and not once did she say “no”! She made our dream Indonesia wishlist come true! The fun orangutan trekking was the highlight in Sumatra. The ancient temples and melding of religions and cultures (namely Muslim Hindu and Buddhist) was heart... Read more

I really don’t know where to start!

EVERYTHING was so amazing! Ana helped us curate such an awesome itinerary that included so many varied experiences that we still can’t believe we fit so much in two weeks! I kept pushing Ana for more and more and not once did she say “no”! She made our dream Indonesia wishlist come true!

The fun orangutan trekking was the highlight in Sumatra.

The ancient temples and melding of religions and cultures (namely Muslim Hindu and Buddhist) was heart warming in Central Java.

Hot smoking volcanoes were breathtaking in East Java. The once in a life time experience of blue flames at Mt Ijen will always stay with us.

Bali was the hub of so much colorful activity … bike rides, rice terraces, cooking classes and we even made time to be pampered in spas.

Cruising through the waters of Komodo national park gave us the opportunity to see nature at its best… thousands of flying bats, hissing Komodo dragons, dazzling coral and the calm underwater sea life!

At the end of every trip we try to pin down our favorite experience but honestly there were too many in this one to point out just one.
Many of our family members and friends have asked for our travel consultant and our itinerary!!
Very happy to share!

Local specialist: Ana Bicanic
Ana
Ana Bicanic
Local specialist in Bali | Replied on Nov 27, 2023

Hello dear Tanuja,

Thank you so much for such a lovely review! I am happy to hear that you've had amazing time!

Looking forward to working with more members of your circle and thank you for good recommendations!

All the best!
Ana

Stephanie did a wonderful job in mapping my ...
South Africa | Nov 16 - Nov 22, 2023

M
M N.
Urbana, IL | Reviewed on Nov 26, 2023
Stephanie did a wonderful job in mapping my itinerary and coordinating all the points of contacts. Before my journey I was a bit nervous about how the trip would go. Honestly it went so smoothly that one can expect. She was thorough, up to the task and pleasant to communicate . She was always prompt to respond when I needed. I have enjoyed the company of my guide come tracker Mr Tebogo at Kruger Chalati and the driver Sam of Voomba transport. I would strongly recommend to use KIMKIM for... Read more

Stephanie did a wonderful job in mapping my itinerary and coordinating all the points of contacts. Before my journey I was a bit nervous about how the trip would go. Honestly it went so smoothly that one can expect. She was thorough, up to the task and pleasant to communicate . She was always prompt to respond when I needed. I have enjoyed the company of my guide come tracker Mr Tebogo at Kruger Chalati and the driver Sam of Voomba transport. I would strongly recommend to use KIMKIM for any trip to South Africa.

Hotel Reviews
528 Victoria Falls Guest House
Victoria Falls

The host family- Meredith, Paul and their son William are amazing people. They made me comfortable in every way possible. William helped me arrange Taxi for Boma Dinner and Drum Show. Meredith was eager to help me with my dinner preference and the cook she know well. Paul made sure that my river cruise dinner was booked properly. Their daughter made sure my ride is on schedule to get me to the airport and said good bye before I left.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kruger Shalati Bridge House Suites

This house suites lived up to its name indeed. Situated in a beautiful landscape over the Sabi river. The staff, cooks, waiters, receptionists, and the guide come game driver - all are amazing, and professionals. , They were always eager to help and made every effort to get me comfortable. My guide Tebogo is knowledgeable, friendly, and respectful. He is one of the best guide I had in my trip. He has answered all the questions I had about the animal behavior and the jungle. His explanation regarding eco system balance between nature and species were noteworthy. Receptionist Mr Lucky and waitress Angela was delightful and pleasant. The both chefs came and see me in every meal I had there. They would inquire about the quality of the food and what I would like in my next meal. Overall I had a memorable experience in Chalati.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tangala Safari Camp
Hoedspruit

The accommodation was less than my expectations. The managerial Team - Jannette and Chris were nice and friendly. The room was clean but definitely needs an upgrade. Particularly floor, water faucets, and shower area, and toiletries. While the driver and the tracker are pleasant to interact with but the lack of professionalism and depth of knowledge are very much evident. The game drive vehicle needs a replacement. The cook was nice and showed eagerness to cater your needs. It is in a nice location just right at the heart of the bush where you are more accessible to the animals.

Authenticity & Character
See above
Location
Perfect location to explore the big five’s
Staff
Cleanliness & Comfort
Activity Reviews
Sunset Cruise - Signature Deck
Sunset Cruise - Signature Deck
Victoria Falls
Quality of Experience
Guides, Drivers and Staff
Transport
Tour Victoria Falls
Tour Victoria Falls
Victoria Falls

The guide was very informal and passive and not feel like enjoying his job. He only talks when you ask questions. Minimal information. No enthusiasm. Reluctant to be helpful. Did the bare minimum. We had only 3 people in the group.

Quality of Experience
Guides, Drivers and Staff
Transport
Kruger Shalati Experiences
Kruger Shalati Experiences
South Africa

Pls check the comment made in the Chalati House Suites section.

Quality of Experience
Guides, Drivers and Staff
Transport
On Safari
On Safari
South Africa
Quality of Experience
The guide and tracker lacks knowledge on their subject matters and professionalism. It Explanation of the rules and expectations before the game drive would have been appreciated..
Guides, Drivers and Staff
They needs proper training on professionalism, and the deliverable knowledge of the subject. Not joking consistently when relevant questions being asked. Can clearly feel the insensitivity and knowledge gap.
Transport
The vehicle 🚗 s uncomfortable and rundown
Local specialist: Stephanie Louw
Stephanie
Stephanie Louw
Local specialist in Cape Town | Replied on Dec 05, 2023

Hi Mohammed,

Your pictures are incredible.

Thank you for taking the time to write a review.
We value your feedback and would appreciate it if you could spare a moment to review us on Google or Facebook. Your reviews help others discover the unforgettable experiences we offer.
Google review - https://g.page/r/CaWlSTjpj6GREBM/review
Facebook review - https://www.facebook.com/saltytravelcpt

I will make sure the activities and lodges also receive the feedback.

I look forward to arranging your next trip to Africa. 

Stephanie

The trip planned by Francisco was excellent. ...
Costa Rica | Nov 20 - Nov 25, 2023

donald
donald h.
Manhattan, NY | Reviewed on Nov 26, 2023
The trip planned by Francisco was excellent. Each of the outings (adventures) was exactly what we wanted. In many ways it was like taking a graduate course in biology, botany and zoology. We particularly enjoyed the morning birdwatching with Josee. He was extremely well informed and gracious. Our driver, Alex, to and from airport/hotel, was superb. The roads were terrible. On arrival, we met Alex around 11pm as our flight had been delayed. He drove the difficult mountain roads to LaFortuna in... Read more

The trip planned by Francisco was excellent. Each of the outings (adventures) was exactly what we wanted. In many ways it was like taking a graduate course in biology, botany and zoology. We particularly enjoyed the morning birdwatching with Josee. He was extremely well informed and gracious. Our driver, Alex, to and from airport/hotel, was superb. The roads were terrible. On arrival, we met Alex around 11pm as our flight had been delayed. He drove the difficult mountain roads to LaFortuna in fog and rain. Tip for the future, have your clients arrive at SJO in the afternoon to avoid the drive in the dark. We arrived at hotel at 2am and were picked up that morning for horseback riding at 8am (not much sleep). The hotel El Silencio was fine, not special. The Danus outing was good. The butterfly garden was not special. The transfer to Monteverde was fine and a nice boat ride with an attempt to find shorebirds. The hotel Fonda Vela was fine, not special; but the location was far from the activities because of terrible roads. It took about 45 minutes to go 5 miles. The sky walk adventure was worth the time; and the tram not particularly interesting. The Curicancha hike was very interesting with a wonderful guide. The night walk in the cloud forest was a highlight of the trip with a superb guide, Oscar. We took all our meals at the two hotels. The food was OK but nothing special or memorable. I forgot to ask Francisco about tipping. We did tip each guide $20 and also Alex. At meals, we tipped 20%. The drive from Monteverde to JSO was long and difficult but Alex did a great job. The daytime scenery as very interesting. Unfortunately the trip home took 16 hours -door to door- due to delays and long waits at airports. Not your fault. In all, we enjoyed being in Costa Rica and will surely recommend your agency and Francisco to our family and friends. Thanks for all you did for us. These are just my thoughts. My wife, Jan, will send her own review.
Donald Hamburg

Local specialist: Francisco Herrera

Liz is A1. She was good in communication. The...
Peru | Nov 17 - Nov 25, 2023

A
Anil K.
Alpharetta, GA | Reviewed on Nov 26, 2023
Liz is A1. She was good in communication. The plan like clockwork. We were going to Lima, the Amazon, Machu Pichu and the sacred valley. The private taxi showed up on time every time. The private guided tour of Machu Pichu was memorable. Our guide was so kind. She knew all the good spots for pictures and took all our pictures too. Read more

Liz is A1. She was good in communication. The plan like clockwork. We were going to Lima, the Amazon, Machu Pichu and the sacred valley. The private taxi showed up on time every time. The private guided tour of Machu Pichu was memorable. Our guide was so kind. She knew all the good spots for pictures and took all our pictures too.

Hotel Reviews
Casa Biru Hotel Boutique
Cusco
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The beds and pillows are hard. But, cannot Beat at their price.
Hotel Britania
Lima
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Refugio Amazonas Lodge
Puerto Maldonado
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Liz Karen L. Jihuallanca
Liz Karen
Liz Karen L. Jihuallanca
Local specialist in Cusco | Replied on Dec 02, 2023

Hi Anil,
Thank you very much for your great comments.😊
I'm so happy to know that you enjoyed your experience in Peru!
Please take care and let me know if we can help you somehow in the future!
All the best!
Liz.

Communication and Personalization made us feel well taken care of.
Spain | Nov 12 - Nov 23, 2023

Colleen
Colleen P.
San Jose, CA | Reviewed on Nov 26, 2023
We've been traveling for years and can say that the communication on this trip from Alfonso was like nothing we've ever experienced. Usually, once the trip starts you feel like you're on your own and you have a random customer service number to contact if you need any help while you're out of your own country. Alfonso was just as available and helpful during the planning as he was while we were on our trip. His constant text messages that reminded us of our schedule for the upcoming day,... Read more

We've been traveling for years and can say that the communication on this trip from Alfonso was like nothing we've ever experienced. Usually, once the trip starts you feel like you're on your own and you have a random customer service number to contact if you need any help while you're out of your own country. Alfonso was just as available and helpful during the planning as he was while we were on our trip. His constant text messages that reminded us of our schedule for the upcoming day, provided us detailed directions on where to meet our drivers, who were always right there and on time, and his ability to make us feel at home while traveling was unprecedented. We had wonderful local guides who were able to share wonderful information and show us amazing sites while not overwhelming us with dates and historical information that can often be way too much data. They were all just the right amount of info as we had requested. I feel like we were able to see everything we wanted to and at the same time did not feel like we were too overbooked and had enough time to explore on our own. Thank you Alfonso, and our guides Gloria (Malaga), Manu (Seville)Juan (Madrid) and George (Barcelona), we feel like you're all our friends now! Thank you for showing us Spain and sharing your time with us.

Activity Reviews
Private Toledo Day Trip
Private Toledo Day Trip
Madrid

I'm so glad we went to Toledo. We thought it might be a long day and while it was, it was super cool to see.The history, the art, the old medieval town were all amazing. We visited great museums, cathedrals, we ate and we even shopped and enjoyed the short train ride to and from Toledo. Might have been one of our favorite days.

Quality of Experience
Really an amazing day that was so filled with a little of everything. History, art, shopping, cathedrals and temples.
Guides, Drivers and Staff
Juan's unique perspective as an architect was super fun to have on this trip.
Transport
Train is so easy!
Private City Highlights Walk
Private City Highlights Walk
Madrid

After traveling for 3 weeks we were tired and Alfonso and our guide Juan were able to accommodate us and make this walk through Madrid just perfect. We were able to see the sites and get super interesting info about them and also get valuable info on what to see, avoid, or do on our own. We went places that we likely wouldn't have walked on our own.

Quality of Experience
Guides, Drivers and Staff
Juan was amazing, he was with us on this tour and the next day and had a cool perspective on everything as an architect.
Evening Tapas Walk in Barcelona
Evening Tapas Walk in Barcelona
Barcelona

Had a wonderful night tromping around Barcelona and seeing some of the highlights of the Gothic Quarter. Stopped for Tapas and had so much food! :) The title of the tour made us think it was kind of a Tapas tour instead of being a Tour that Also had Tapas. So that's the only reason for 4 stars because we had different expectations. But was a great night!

Quality of Experience
Cool to walk around the gothic quarter.
Food
Guides, Drivers and Staff
George was so nice and informative without overwhelming us with information
Guadalquivir Private River Cruise
Guadalquivir Private River Cruise
Seville

This was a nice relaxing ride on the river. It was really only about 75 minutes, not 2 hours and the scenery wasn't that awesome compared to all the other sites we had seen.

Quality of Experience
The boat was nice, it was shorter that stated and didn't go anywhere with any major sites to see
Guides, Drivers and Staff
Ancient Bath Experience
Ancient Bath Experience
Spain

Super cool experience! The massages were really good and the facilities were wonderful. We could have booked a longer massage or had more time here to relax, 90 minutes didn't seem enough to enjoy.

Quality of Experience
Super cool place!
Tapas & Flamenco Experience in Seville
Tapas & Flamenco Experience in Seville
Seville

We visited a couple of Tapas places and walked around Seville and saw what felt like all of Seville in one walk which is awesome. We had thought this was more of a food tour by the title of it but it was more like a tour that ended with Tapas, which was still great, but was different than what we had expected.

Quality of Experience
We didn't realize it was a city tour with history, tapas and flamenco, which ended up being wonderful, but our expectations were a little off.
Guides, Drivers and Staff
Manu was amazing, felt like a friend by the end of the night.
Private Old Town Discovery Walk
Private Old Town Discovery Walk
Málaga

Gloria was super fun and so informative without being boring. She took us through the Alcazaba with a passion for the info that kept us all interested. She then walked us through Malaga, leaving us to eat one of our favorite meals.

Quality of Experience
The only reason this isn't 5 stars was that the tour said it was 2 hours and it was closer to 4. Also, it would be awesome if there would have been details on where the tour was going to take us so we wouldn't have already visited the site. We almost visited the Alcazar the night before but were so lucky we hadn't since this was part of the tour.
Guides, Drivers and Staff
Gloria was fun and so excited about the information she shared.
Local specialist: Alfonso Nuñez
Alfonso
Alfonso Nuñez
Local specialist in San Sebastian - Spain | Replied on Nov 26, 2023

Dear Collen.
Thanks a lot for being so specific in your reviews. We appreciate your effort and your enthusiastic.
We hope to see you again in another trip around Spain; maybe the north...
Take care!

A Flawless Costa Rican Adventure :-)
Costa Rica | Nov 18 - Nov 25, 2023

Victoria
Victoria C.
Charlottesville, VA | Reviewed on Nov 26, 2023
I used kimkim to plan a Thanksgiving trip to Costa Rica with my kids and I could not have been happier with the experience. I'm a recent convert to travel agents, having used a local IRL agency to help me arrange a multi-week trip through Europe with my daughter last summer, and that was a great experience but very time-intensive and hands-on. I've been to Costa Rica on my own several times before, but for this trip, we wanted to hit several different destinations in a short time, so it... Read more

I used kimkim to plan a Thanksgiving trip to Costa Rica with my kids and I could not have been happier with the experience. I'm a recent convert to travel agents, having used a local IRL agency to help me arrange a multi-week trip through Europe with my daughter last summer, and that was a great experience but very time-intensive and hands-on. I've been to Costa Rica on my own several times before, but for this trip, we wanted to hit several different destinations in a short time, so it seemed like having some professional guidance would be a good idea; a friend of mine had recommended kimkim. I liked the idea of using an agency that was actually located in my destination, and being able to do everything online on my own schedule.

Everything about the planning process was super easy; after I entered the information about where I wanted to go and what kind of trip I had in mind, I was connected with Holden at Serendipity Adventures. Holden was quick to respond to all my messages, had lots of options to offer for lodging, activities, and transport, as well as practical advice that made a big difference in our experience. Every time I'd visited CR before, I'd always gone to Manuel Antonio; this trip was going to involve three new destinations--Arenal, Monteverde, and Esterillos--with activities in each and transport between; there were a lot of moving parts. Holden got everything set up for me promptly and stress-free, and when it was time to get ready to travel, he was engaged and available for all my questions and had reminders and suggestions ahead of traveling. And once we arrived, things could not have gone more smoothly: every driver was prompt and courteous, every reservation was handled, and everything was as we expected it, or better. Two of our long car rides were handled by Holden's ace driver, Alex, who is the dearest man and a delightful travel companion (in addition to being a champ of a driver, ferrying us from the airport three hours to our hotel in the wee hours of the morning); Alex went above and beyond to give us the best experience, even stopping at a roadside stand one afternoon to pick us up a bag of rambutans to snack on and teaching us how to eat them :-) And throughout the experience, from touchdown to departure, I had Wilman available by text with any question, concern, or random inquiry that crossed my mind. It wasn't until two or three days into the trip that it occurred to me I was texting Wilman a LOT, ALL the time (basically with every question my kids came up with), but he was always quick and cheerful in his replies. As a single parent traveling with kids, it can be really stressful to feel like everything is on you--all the planning, all the managing, etc--and so having a team like Holden and Wilman to take care of things frees you up so much to just relax and enjoy the time with your family.

We got home from Costa Rica last night and I am already thinking ahead to my next trip--Portugal, with my daughter. I will definitely use kimkim to plan that one as well, and hope I get a team as helpful and professional as the folks at Serendipity!

Hotel Reviews
Alma Del Pacifico Beach Hotel & Spa
Esterillos Este

We ended up at Alma del Pacifico a little bit unexpectedly after having to change plans for the last leg of our trip, but my hopes were high after viewing their website. As it turns out, the website does not do the accommodations justice--Alma is one of the coolest, most surprising and delightful little hotels I've stayed in. I prefer quirky boutique hotels to big chains, and Alma is absolutely a unique little property that I cannot wait to visit again--our two nights were not enough. The first great surprise came at check-in, when we were informed we'd been upgraded; instead of two regular beachfront villas, one of our rooms was actually a beachfront suite with its own private pool. Everything about the layout and appointments of these bright, airy rooms brought me joy, from the minibar area--each had its own sink, nicely stocked bar, generous assortment of snacks and coffee and tea supplies, plus glassware and silverware for all the available beverages--to the fact that each room had abundant seating, table space, a writing desk, and an assortment of fresh fruit. The bathrooms knocked me out with their size, spaciousness, and beautifully tiled open showers, which face sliding glass doors that open onto private courtyards so you can almost have the experience of showering outdoors--one of my favorite things 😂 These are the kinds of rooms you can stay a long time in, because everything you need has been provided. Each room faced the gorgeous Esterillos beach with floor-to-ceiling windows and a private patio with a table and chairs as well as lounge chairs. The suite also had a lovely little pool that we spent an afternoon in cooling off and reviving with coffee after hours at the beach (which is not to say the pool was cold--I hate a cold pool). In addition to all this, Alma del Pacifico also features two full size pools and a hot tub nestled amid gorgeous gardens--flocks of scarlet macaws passed overhead--as well as a spa that I regret not having had the time to visit. The restaurant has a great view of the beach, as does the bar where we enjoyed our second happy hour (we took the first poolside), and the food was delicious. I'm sorry not to have gotten the name of the young woman who was hostessing/serving on Thanksgiving night; we had a reservation for dinner but when we arrived, the live music was crazy loud and we could not hear ourselves think. I asked the young lady who seemed to be in charge if she could help us out and she promptly had us re-seated on the patio by the bar, where we ate our thanksgiving dinner under the stars at a much more enjoyable decibel level. The beach is not my favorite--we left one day for Manuel Antonio, which I love, and where we had booked a parasailing excursion--but it's beautiful and the sunsets are gorgeous. Just a different vibe, very quiet, not a lot of people, but if that's what you like then you'll appreciate the beach too. We showed up for the included breakfast with only 30 minutes til our excursion and were surprised to find it was not a buffet but a sit-down, order-from-a-menu situation--ordinarily a great surprise, except we were short on time. Not a problem, though, we told our server we were rushed and he got our meals to us in no time so we were able to enjoy a delicious breakfast before we hit the road. My booking was arranged by a travel agent so I googled the rates while I sat in the pool and could not believe how affordable this experience was. I was desolate to leave this hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
El Establo Mountain Hotel
Monteverde

This is a gorgeous property staffed by friendly, helpful people, but the room itself fell short for me on a couple of measures. My three kids and I stayed in a family suite, which contained three beds--a full and a queen on the first level, and a king in the loft upstairs. I don't love this arrangement because nobody gets privacy--four people sleeping in one room is tricky for light sleepers and people who don't all go to bed at the same time. We were given a heads-up at check-in that the room contained neither heat nor AC; you're in Monteverde, it doesn't get very hot, and can dip quite chilly at night. I can never be cold enough when I sleep, so I wasn't worried about not having heat, but the room was pretty stuffy and the loft actually hot when we arrived--I suspect it hadn't been occupied in a couple of days. It did cool off once we opened it up, and by our second night the loft was very comfortable, but the first night not so much. Another complaint is that the room was *dark*--Costa Rica is known for its energy conservation measures, and of course Americans are spoiled with our expectations of bright lights and blaring AC everywhere we go, but once the sun went down (which it does in CR between 5 and 6 all year), this room was ridiculous. There was one mirror in the sleeping area, but it was practically useless because by daylight it was brightly backlit by the windows and by night it was too dark to see yourself; this left only the mirror in the bathroom for dressing and getting ready which, again, when there are 4 people gets complicated. Hot water can be a challenge in lots of Costa Rican hotels, and that was very much the case here, where basically one of us could count on a hot shower per day, even with long intervals between people. This hotel was also just missing lots of little touches--nowhere to put your suitcase (except the floor), no extra blankets or pillows, no key to the safe, not enough water glasses or coffee cups, or supplies to make everyone's coffee or tea. I'm sure all of these things could've been had by calling the front desk, but it's already necessary to call for a shuttle to get most places on the property (which is a mile long from end to end), so who wants to keep calling for blankets and a safe key? The lunch/dinner restaurant was good, pretty views and good menus, and our dinner server Carmen was lovely. My daughter and I headed over to the pool for a hot tub soak at happy hour after a long day of hiking, only to find there is no hot tub and the pool is not heated, so we bundled up in towels and watched the sunset with our drinks. Again--delightful young woman working the bar, good drinks, but how is there no hot tub in a place that gets so chilly?! I loved sitting on my deck with a cup of coffee and watching the clouds over the gulf of Nicoya in the mornings, and we saw lots of birds and small animals as well. The location is good, walkable to some restaurants and bakeries, close to town and attractions...just a little more rustic in terms of the actual accommodation than I would've preferred. But also not a bad value for what you get in terms of the whole resort.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
See above
Lomas del Volcán
Fortuna

Beautiful property with comfortable, well-appointed cabins situated at the foot of the Arenal volcano. Friendly, helpful staff, great food (I especially loved the Arboleda bar menu and its exceptional Costa Rican chifrijo), covered jacuzzi (soak with a drink while it rains), pretty pool area and great breakfast. Would've loved to have stayed longer and taken better advantage of the yoga deck, the hiking trail (wear good shoes, it's a real hike!), and the gorgeous grounds; will definitely stay again next time I'm in La Fortuna.

Authenticity & Character
Location
Gorgeous volcano views and proximity to many attractions.
Staff
Julián was a wonderful server but everyone we met was friendly and courteous.
Cleanliness & Comfort
Housekeeping was outstanding, nice in-room coffee service, and the products in the bathrooms are really nice.
Activity Review
Beach Parasailing in Manuel Antonio from Esterillos
Beach Parasailing in Manuel Antonio from Esterillos
Costa Rica

This was our third time parasailing with Aguas Azules, and they never let us down. Parasailing is a glorious experience, especially over a setting as amazing as Manuel Antonio, and these folks make it easy, safe, and so much fun. A great bonus is that for a little extra, you can rent beach chairs and an umbrella on their plot of beach, make use of their boogie boards (and the lifeguard on duty) and order food. The public beach at Manuel Antonio is very popular, with lots of foot traffic, but this end of it tends to be a bit quieter; I also felt a little more comfortable leaving belongings at our chairs while we swam knowing that the folks from Aguas Azules were close by. I wouldn't say they provide security, but I think they'd chase a monkey away if it was trying to snag my phone :-)

Quality of Experience
Guides, Drivers and Staff
Transport
Our driver was great, friendly, and flexible, which was awesome. The only downside to our experience was that it's a bit of a haul from Esterillos to MA and the AC didn't really reach the back seat.
Local specialist: Holden Ketchum
Holden
Holden Ketchum
Local specialist in Cartago, Costa Rica | Replied on Dec 10, 2023
Victoria
Thank you so much for taking the time to share your experience of your Thanksgiving trip to Costa Rica with your kids. I am truly grateful for your kind words and the opportunity to assist you in planning this memorable journey. I hope it gave you the relaxation you were looking for and an unforgettable bonding experience with your family.
I'm thrilled to hear that you had a fantastic experience using Kimkim, and Serendipity Adventures, to plan your trip. Our goal is to make the...
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Victoria
Thank you so much for taking the time to share your experience of your Thanksgiving trip to Costa Rica with your kids. I am truly grateful for your kind words and the opportunity to assist you in planning this memorable journey. I hope it gave you the relaxation you were looking for and an unforgettable bonding experience with your family.
I'm thrilled to hear that you had a fantastic experience using Kimkim, and Serendipity Adventures, to plan your trip. Our goal is to make the planning process as easy and convenient as possible, and I'm glad to know that you found it super easy not only to navigate the platform but to create a customized itinerary that suited your preferences.
It's wonderful to hear that you feel I was able to provide you with prompt responses and a wide range of options for lodging, activities, and transportation. I understand that coordinating multiple destinations can be challenging, but I'm glad that I was able to handle all these moving parts and ensure a stress-free experience for you and your family.

I heard that you had a great time swimming in the waterfall, and I hope that the parasailing was a super success. I hope that you enjoyed the upgrade at Esterillos and the Alma del Pacifico. They even said you were a lovely family!
I'm delighted that everything went smoothly during your trip, from the prompt and courteous drivers to the well-handled reservations. It's great to know that Alex, one of our exceptional drivers, went above and beyond to make your journey even more enjoyable. His thoughtfulness in stopping at a roadside stand to pick up a bag of rambutans for you and teaching you how to eat them truly reflects the level of service we strive to provide. What a great detail, and I’m happy that it’s a good memory for you.
Lastly, I'm grateful for your kind words about Wilman, who was available throughout your trip to address any questions or concerns you had. We believe in providing excellent customer service, and I'm glad that he was able to assist you and ensure a seamless experience from touchdown to departure. I’m sure he didn’t mind all your questions. In fact, I’m sure he will be glad to know that all of your children’s questions were answered. Yours as well!
Thank you once again for choosing Serendipity Adventures and Kimkim for your Costa Rica adventure. It was a pleasure assisting you, and I'm thrilled to hear that you had a memorable and enjoyable trip with your family. I'm happy to hear that you will use Kimkim again to assist you in planning your next adventure to Portugal with your daughter. Rest assured, Kimkim will strive to provide you with the same level of helpfulness and professionalism that you experienced with us in Costa Rica.
Thank you!
Sincerely,
Holden Ketchum

Camila was very cooperative and actually was ...
Bolivia | Nov 12 - Nov 19, 2023

D
Daniel C.
Stafford, TX | Reviewed on Nov 26, 2023
Camila was very cooperative and actually was there to guide part of the tour.
I worked with her throughout the planning stages of the tour and everything went ok with a bit of input
from my part.
There was an incident that 10 of us was not picked up by the sub-suppler that was supposed to pick us up from the Europa hotel to the La Paz airport. Camila was there to answer my phone calls and texts at midnight. It turned out the sub had forgotten all about it. We took our own transportation...
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Camila was very cooperative and actually was there to guide part of the tour.
I worked with her throughout the planning stages of the tour and everything went ok with a bit of input
from my part.
There was an incident that 10 of us was not picked up by the sub-suppler that was supposed to pick us up from the Europa hotel to the La Paz airport. Camila was there to answer my phone calls and texts at midnight. It turned out the sub had forgotten all about it. We took our own transportation by taxis to the airport. And Camila was quick to ask the management of Sendas Altas to make reimbursements of the taxi fares. And we received it within a few days of the incident.
Oxygen tanks were readily available in the vehicles, which helped our senior tour members who sometimes struggled with the lack of oxygen in such a high elevation sites.

Local specialist: Camila Rojas
Camila
Camila Rojas
Local specialist in La Paz | Replied on Nov 29, 2023

Hi Daniel, it was very nice to welcome you all! What a pleasure the trip finally happened after planning it since 2019 and having to postpone it due to the pandemic and other things.
I hope you come back, best wishes for all of you,
Camila

This is first time we traveled with a driver ...
Morocco | Nov 13 - Nov 25, 2023

Kathleen
Kathleen B.
Chicago, IL | Reviewed on Nov 26, 2023
This is first time we traveled with a driver and used guides. We typically travel alone and are very spontaneous . The idea of traveling with a schedule was a bit unsettling, but it ended up working great.
We loved Kimkims digital process for putting together an itinerary. It enabled us to individualize our tour. We made special requests and they were able to accommodate them. We also thought the ongoing service /acccess once we arrived in Morocco from Said was excellent. The Riads...
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This is first time we traveled with a driver and used guides. We typically travel alone and are very spontaneous . The idea of traveling with a schedule was a bit unsettling, but it ended up working great.
We loved Kimkims digital process for putting together an itinerary. It enabled us to individualize our tour. We made special requests and they were able to accommodate them. We also thought the ongoing service /acccess once we arrived in Morocco from Said was excellent. The Riads they chose were excellent; the level of service the Riads offered was amazing( not to mention beautiful).
The highlight of Kimkims role was their connection with Original travels in Morocco and then original travels driver Tayeb.

Tayeb was not only a great driver(very safe) , but he was a delightful human being with a vast knowledge of many things, which made our driving time a lot of fun. He spoke English beautifully, provided us with historical background on the areas we were driving through, was willing to be flexible for our requests and was willing to have in-depth cultural conversations if we initiated them. All of this added so much to our trip. Much to my surprise and pleasure, the time with Tayeb became a thoughtful and insightful cultural exchange . One we will cherish for years to come.

Hotel Reviews
Elegancia Riad Boutique & SPA
Marrakech

This was by far our favorite Riad ! The Riad itself was gorgeous, the location was perfect, the roof top deck with pool was so relaxing after a day in the Medina, but the staff was Superior! We have never felt so pampered by staff and accommodations. They arranged a Hammam ( in house) and we were able to visit their sister Riad to experience a jazz bar that made you feel like it was 1930. We also appreciated the music played (jazz) on the roof top terrace in our riad

Authenticity & Character
Location
It’s located in quiet residential neighborhood, but within walking distance ti FemaaEl square and activities. It’s also close to a neighborhood shopping area which felt very authentic
Staff
Superior staff! Friendly, extremely helpful! Spoke English
Cleanliness & Comfort
Riad Yacout
meknes

Wonderful roof deck, beautiful, meals were fine, but not great. Family run and owned

Authenticity & Character
Location
Close to restaurants , tourist attractiins
Staff
Cleanliness & Comfort
Dar Rihana Dades
Douar Aït Ouffi

Beautiful Dar in small village. The staff was excellent, the food was like dining in 5 star restaurant. The restaurant used traditional Moroccan foods, but then put skittle twist in them. Fusion at its best! I wish this restaurant was closer to me.family owned and run

Authenticity & Character
Location
Located in small village, the location enables you to walk trails, see Moroccon life as it really is
Staff
Very accommodating. They did everything they could to make us comfortable
Cleanliness & Comfort
Riad Fes Nass Zmane
Fes

Loved this gorgeous Riad in the heart of Fes. Staff were excellent, the Riad was stunning, roof top deck has gorgeous view of Fes. Staff served us a delicious dinner on the deck ! Good was excellent

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Dar Dar
Rabat

This Riad was not only beautiful, but provided some of the best food we ate in Morocco ( traditional Moroccan cuisine) and had very comfortable beds.

Authenticity & Character
Location
Right in Medina.
Staff
Cleanliness & Comfort
Activity Reviews
Morocco Last Nomads Experience: Tea, Tales & Desert Adventures
Morocco Last Nomads Experience: Tea, Tales & Desert Adventures
Merzouga
Food
Berber pizza and lunch were excellent
Guides, Drivers and Staff
Yusef was a good guide
Hammam & Spa experience in Fez
Hammam & Spa experience in Fez
Fes
Quality of Experience
Private Transfer from Boumalne Dades to Marrakech via the Atlas Mountains
Private Transfer from Boumalne Dades to Marrakech via the Atlas Mountains
Morocco
Hike through Berber Villages
Hike through Berber Villages
Morocco

Great walk with Mohammad! He was delightful

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Carpet Weaving With Berber Women
Carpet Weaving With Berber Women
Morocco

For some reason , we were not given this experience though I believe we paid for it. The guide told us that they haven’t been doing it since COVID. If that is accurate it should be removed from the options.

Quality of Experience
Guides, Drivers and Staff
Transport
Transfer to Dades Valley via Todra Gorges
Transfer to Dades Valley via Todra Gorges
Morocco

Great day because Tyheb took us to special spots he knew we’d like

Quality of Experience
Food
Guides, Drivers and Staff
Private Transfer from Fez to Merzouga Desert
Private Transfer from Fez to Merzouga Desert
Morocco

Gorgeous drive

Guides, Drivers and Staff
Guided Tour of Fez Medina
Guided Tour of Fez Medina
Fes

our guide was very informative

Quality of Experience
Guides, Drivers and Staff
Dine with a Local Family
Dine with a Local Family
Morocco

Food was excellent, but we ate with two of the children. The mother was sick, the father came in at the end. The youngest son was delightful

Quality of Experience
Food
Local specialist: Saïd Nayt Addi
Abdellatif
Abdellatif Benaissa
Local specialist in Marrakesh | Replied on Nov 29, 2023
Dear Kathleen, We're absolutely thrilled to hear that your trip with us was a success! It's great to know that our scheduled itinerary worked out so well for you, and that our digital process helped personalize your journey. Your praise for the Riads and our service, especially Said's assistance, means a lot to us. And we're delighted that Tayeb, our driver, added so much to your experience with his knowledge and flexibility. We're truly sorry that the carpet weaving activity wasn't... Read more

Dear Kathleen,

We're absolutely thrilled to hear that your trip with us was a success! It's great to know that our scheduled itinerary worked out so well for you, and that our digital process helped personalize your journey.

Your praise for the Riads and our service, especially Said's assistance, means a lot to us. And we're delighted that Tayeb, our driver, added so much to your experience with his knowledge and flexibility.

We're truly sorry that the carpet weaving activity wasn't available during your trip. Although our guide tried their best to arrange it, unfortunately, it seems that this experience has been unavailable since COVID and unfortunately we haven't been updated by our local supplier in the village. We have now removed this activity from our options to ensure clearer communication with our future travelers.

Thank you for sharing your thoughts and for choosing us for your adventure. We look forward to creating more memorable trips with you in the future!

Best wishes,
Abdel

Trang did an excellent job of organizing my f...
Vietnam | Nov 15 - Nov 22, 2023

Greg
Greg S.
Denver, CO | Reviewed on Nov 26, 2023

Trang did an excellent job of organizing my first trip to North Vietnam. She listened to all of my requests and ensures all of the details were complete. She made herself available during my entire stay and took care of any requests or questions. I was very impressed with the level of service I was provided.

Local specialist: Trang Pham
Trang
Trang Pham
Local specialist in Hanoi, Vietnam | Replied on Nov 27, 2023

Hi Greg,

Thank you much for your review and I'm very happy when you enjoyed the trip with us. I hope to see you again on your next trip to Vietnam and South-East Asia

Wish you all the best in life!

Best regards
Trang

KimKim tours (Tina) created a personalized Thailand adventure in the land of elephants, palaces, beaches, and awesome food.
Thailand | Nov 17 - Nov 25, 2023

Sion
Sion A.
Ashburn, VA | Reviewed on Nov 26, 2023
Tina was able to create a personalized experience interacting through an initial recommendation she shared with us. We were treated in a VIP fashion and felt safe throughout all the trip. The guides in Bangkok (Raya), Chaing Mai (Pair) and the tours in Phuket were memorable. They introduced us to their culture and treated us like family always looking for opportunities to surprise us with new fruits, food, and snacks! Thailand will remain in our trip memories as a top destination. And KimKim... Read more

Tina was able to create a personalized experience interacting through an initial recommendation she shared with us. We were treated in a VIP fashion and felt safe throughout all the trip. The guides in Bangkok (Raya), Chaing Mai (Pair) and the tours in Phuket were memorable. They introduced us to their culture and treated us like family always looking for opportunities to surprise us with new fruits, food, and snacks! Thailand will remain in our trip memories as a top destination. And KimKim tours a reliable agency that we will definitely recommend to our friends and relatives.

Activity Review
Phi Phi island, Khai island, Pi Leh lagoon & Maya bay by speed boat
Phi Phi island, Khai island, Pi Leh lagoon & Maya bay by speed boat
Phuket

The high speed boat was crowded and the guide had limited English which made the experience not optimal. No life jackets were handed to us at the boat for a 1 hr ocean ride (they did have life vests, but were stored). Time was lost a couple of times which made us have limited enjoyment time at a couple of beaches. Snorkeling gear was very basic without fins. They tried, but it was not the best experience.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Tina Oo
Tina
Tina Oo
Local specialist in Thailand | Replied on Nov 26, 2023

Hi Sion,
Thank you so much for the feedback.
That's very kind of you and we also thank you for enjoying your time here.
I will share this feedback with my team and it really motivates us.
Thank you!
Tina

Quality service
Spain | Nov 12 - Nov 23, 2023

Matthew
Matthew F.
Australia | Reviewed on Nov 25, 2023

Alphonso’s regular checks and comms kept us all very happy. Hie transfer drivers and local guides were fantastic. In particular Gloria in Malaga, Juan in Madrid and Toledo and the others were terrific too.

Local specialist: Alfonso Nuñez
Alfonso
Alfonso Nuñez
Local specialist in San Sebastian - Spain | Replied on Nov 26, 2023

Hi Matthew.
We are delighted to hear that your trip experience was so good. This will help other travelers to understand the quality of our trips better. Thank you very much!

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