Kimkim Trip Reviews

This was a return trip to Indonesia after a 10 year hiatus. We have been to Indondesia many, many times. I had not used or heard of KimKim before and so was a bit suspect and cautious, as it turns out, for no reason. I would recommend KimKim and Ana (at Shanti travel). Ana was extremely helpful in the planning of the trip. She was available for telephone consultations and created 4 different versions before we finalized the itinerary in order to accommodate each and all of our wishes. When I discovered errors in the plan she corrected them, and was available to us when we were on route. This does not mean that you as the traveller can abdicate responsibility for your travel details. There were changes in flights and times that I had to chase to ensure that we had the correct time. Ana was helpful throughout. We actually met with her in person when we were in Bali.
I was thrilled that each and all of our transfers worked. At each airport/train station/hotel (and there were lots of them) when a driver was supposed to pick us up they were there on time with a sign and /or my correct name and an appropriate vehicle. Drivers were careful and pleasant. Agung in Bali was particularly good.
With regard to the trip itself, the Kalimantan leg up the river to be with the Orangutans was wonderful. The Klotok was uber posh in an "out of Africa' glamorous way with a skilled knowledgeable naturalist guide, excellent cook, Captain and crew. We were happy to be a bit off the beaten path with our particular guide and while Camp leaky is not what it was 15 years ago i am glad to have made the trek again.
Other highlights: Paddling and hiking in the jungle with the naturalist in Munduk. Biking the rice paddies in Ubud. Making lunch the traditional way - starting by grinding the rice, and cooking over an open fire in the rice paddies. Temples on Java are well controlled now for good reason (too many people) but still fascinating as is Bromo. Lovina is beautiful and quiet and the drive over the mountains is spectacular.
Disappointments: 1.Not being able to get out to the Komodo islands as they closed the park because of weather. Ana was great in the rerouting. 2.In the rainy season in Indo the beaches are FULL of garbage as it flows down the rivers and into the ocean and onto the beaches. They have to be cleaned everyday or it is like walking through a landfill. When they are cleaned they are lovely. 3.We would give a hard pass on Jimbaran. Beach filthy, even in front of restaurants and beach clubs no one was cleaning the beach. The seafood dinner on the beach was pathetic. Did it 10 years ago and it was good - now it was really not edible and was stupidly expensive.
Overall: Indonesia has a LOT of people and a LOT of tourists and LOTs of traffic in populated areas. It is a fascinating country both culturally, historically and geographically. We love it. Go if you can and be confident getting Ana and KimKim to help you plan.

The guides and drivers were all very welcoming and knowledgeable. Each guide had different perspectives of Vietnam in general, which I appreciated. I especially enjoyed our visit to Mai Chau and Pa Co. Having lunch with a Mường family was a highlight for me. The homestay in Mai Chau, although chilly, was an experience. Our host provided nice, warm comforters and her meals were delicious. Kayaking in Halong Bay was a once-in-a-lifetime adventure as was bicycling from Hoi An to An Bang beach. Getting to see how the people live along the Mekong River and Mekong Delta was fascinating.

James and Kimkim were incredible. Our 3 week trip throughout Spain and a short 3 days in Lisbon went seamlessly. I am in the process of booking another trip through them. . Cannot say enough good!

We spent most of our time with the best guide ever, Lucas, who took great care of us and helped us get the most out of everything. The drivers were great and our Guide, Mario, at Tikal was very knowledgeable and interesting. Overall, a great trip in spite of landslides on the highway and illness because our guides and drivers were in the ball.

We took a 2-week trip to New Zealand planned especially for us by kimkim. NZ is big and spread out- very overwhelming for first-timers to plan where, when and how. Kimkim knew all the best things to do based on our interests and we stayed in great hotels, saw amazing things and had fabulous adventures. We saw and did things we might have overlooked if we’d been on our own- and we loved it all! I never knew I’d get so excited gazing at a newly hatched kiwi chick- but it was thrilling to see a bird that is slowly being brought back from near extinction. Have you ever held a chunk of an iceberg? Taken a trip on a coal-fired tramp steamer? Gasped at the beauty of unspoiled mountains and mirror clear lakes? Swung on the world’s largest swing (70m drop, 300m swing)? Slathered yourself with silky smooth volcanic mud? We did all that and more.
Checklist for my next vacay:
Passport ✔️ Visa✔️ Contact kimkim✔️

Hotel Reviews

The Hotel Britomart

Auckland

One of, if not the, most fabulous hotels I've ever stayed in! Absolutely beautiful. The bath & body products in the room are soooo nice I bought some to take home. I took pix of the shower so I can remodel mine like theirs- I loved the rough hewn herringbone tile, the shelf instead of a niche, and the horizontal drain, just in case you're curious what I found so special in a hotel shower! I hated to leave. I'll def stay here the next time I'm in Auckland.

The White Morph - Heritage Collection

Kaikoura

Darling beachy hotel.

The Hermitage Hotel

Mount Cook Village

Historic hotel. My room had a breathtaking view of Mt. Cook. Staff is great- the chef was circulating the buffet & showed me how to eat a green-lipped mussel & explained the bigger mussels are female & sweeter, smaller ones are male & not as sweet (I couldn't tell a difference in taste).

Hotel Ibis Rotorua

Not my favorite, old & dated. There is a Novotel next door that looked much nicer. Great location though, 5 minute walk to bars & restaurants.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

AJ Hackett Nevis Swing

Queenstown (NZ)

Loved it! Not as scary as bungee jumping with a rope.

Glacier Explorers - Mount Cook

Aoraki / Mount Cook Village

Pretty amazing! One of the few places in the world where a glacier feeds into a lake - and the lake is accessible!

Visit the Te Papa Museum

Wellington

Fabulous museum! Don't miss the preserved giant squid. The Gallipoli exhibit (think of it as New Zealand's Dunkirk) is absolutely incredible.

Redwoods - Nightlights

Rotorua

It was tons of fun walking across narrow suspension bridges high in the treetops in the dark by the glow of beautiful lanterns.

National Kiwi Hatchery Tour

Rotorua

I'm not into birds at all but the hatchery was very interesting, it was thrilling to see newly hatched kiwi chicks and learn how this unique bird is being brought back from near extinction.

Milford Sound Full-Day Adventure

Queenstown (NZ)

Unfortunately we had to drive back instead of fly back because of weather. Our flight was promptly refunded. I'm sure it's spectacular from the air...

TSS Earnslaw Farm Tour & Dinner

Queenstown (NZ)

Interesting coal-fired tramp steamer ride. Best buffet of the trip! Sheep shearing with Quinn and his dog Mist was fun.

Shotover River Canyon Jet Boat Ride

Queenstown (NZ)

Don't miss this! It would NEVER be allowed in the USA. A very hairaising ride- at times I thought we'd for sure crash into the canyon walls or flip on rocks in the river but the boat driver was very good.

Swim with the Dolphins Tour

Kaikōura

Where else can you swim with hundreds of dolphins in the OPEN OCEAN??

Hells Gate - Hell's Gate Experience (Geothermal Walk, Mud Bath, Sulphur Spas)

Rotorua

Don't miss a dip in the mud baths. The mud is luxuriously silky smooth. Listen to their instructions- they said don't wear jewelry for 48 hrs afterward, it will tarnish. I scoffed. I was wrong- see photo of the sterling silver earrings I put on that evening! They polished up nicely once I got home, however.

Te Pō - Indigenous Evening Experience

Rotorua

The Māori are a proud people, eager to share their heritage with outsiders. I was afraid the show would be touristy and cheesy, but it definitely was not!

Auckland Harbour Dinner Cruise

Auckland

It was by sailboat not motorboat, which was extra special. The commentary was really interesting- we sailed right by the entire New Zealand navy, 8 boats, one with a gun! The crew was great. Meal was a bit strange, served in bowls, but the guys were so enthusiastic it was a fun excursion.

This is a review of an 6-day trip to Peru for an adult couple from the United States.

Summary ratings:
Travel specialist (Pilar): 5/5
KimKim platform: 4.5/5
Adherence to Itinerary: 5/5
Quality of local guides: 5/5
Lodging: 5/5
Overall Value: 5/5

As you can see from the ratings, we had a very positive experience with our trip arranged by KimKim. We used to plan our own trips and made our own itineraries to places like England, Greece and Japan in the past. We really enjoyed that ability to do what we wanted to do but it was a lot of work. We decided to try out a service like KimKim to see if we can still get a "personalized" itinerary but let someone else do the hard legwork.

Overall, the KimKim platform was very good. We filled out a detailed survey which helps them gauge what the traveler's preferences are and that helps them plan an itinerary to suit the individual traveler. They then come up with a proposed itinerary. We also did a little research and came up with a couple of places not on the original itinerary, and they were very flexible and easily incorporated our requests into the itinerary. The only drawback on the KimKim platform was when there were a couple of changes made and the platform did not keep up in a timely manner, which led to a little confusion. Our travel specialist was very helpful in clearing up any confusion arising from the website platform.

Our travel specialist Pilar did an excellent job working with us to personalize our travel experience. Our original plan was to visit the Galapagos Islands, but schedules did not work out with what we wanted to do, so Plan B was to explore Quito, the highlands of Ecuador, Cotopaxi and then fly to Cusco and make our way to Machu Picchu. However, a national emergency in Ecuador made us change our plans again, and we then made the trip exclusively for Peru as Plan C. On short notice, Pilar worked tirelessly with us to come up with a new itinerary that suited our needs. She was very responsive to questions, and readily available by phone or email.

We spent 3 nights in Cusco and visited the city, the local ruins in Sacsayhuana, the surrounding salt terraces of Maras and the agriculture terraces of Moray. Absolutely loved the city and all of the tours. Our guide Carlos was very informative and engaged, and sprinkled his discussions with lots of history and little bits of politics. At our request, Carlos took us to a local's market where we saw what the local population ate, wore, and shopped for. We saw stalls with over 20 different potato varieties, different exotic fruits and salted alpaca meat. The shopping was cheaper and better than in Lima. I bought an alpaca sweater and my wife purchased a couple of beautiful jewelry pieces at probably half the price we would have paid in the US.

We also visited Machu Picchu (MP) on a full day tour (i.e. - 4 hours). Since the pandemic, the Peruvian government has limited the amount of time visitors can spend at the site. We took Circuit 2, which is the longest circuit and the one that is probably the most comprehensive of all of the 4 or 5 circuits available to tour. Our guide Antonieta was fabulous. So very informative and with a dry sense of humor. She was also an excellent photographer, and we got pictures that we would never have gotten if we did not have her knowledge and help. MP certainly lived up to its billing as one of the new Wonders of the World. Just an impressive archeological site and with an equally fascinating story. Would recommend to anyone with interests in history, engineering, and the outdoors.

We ended our trip with a night in Lima and a city tour the following day. Lima is a bustling city of 11 million people. We stayed in Miraflores, which is the touristy (and safer) part of Lima. We strolled around the Larcomere shopping center, which reminded me of a high-end shopping mall in the US. We enjoyed the city tour comprising tours of the Lima Cathedral, the Aliaga house and the Larco Museum (lots of Inca and pre-Inca artifacts).

The hotels arranged by KimKim were all excellent. Our local tours and guides were provided by Lima Tours.
Transportation pickups were punctual, and the vans were clean and air-conditioned, which was a necessity in hot and humid Lima in February. It was such a pleasure to be picked up and dropped off at various sites and not have to worry about arranging transportation.

The food in Peru was excellent and above my expectations. We had breakfast buffets at the hotels and then usually had lunch or dinner on our own. The breakfast buffets are all full buffets, and on par with what you expect at 4-star hotels in the US. On our own, we tried the local fare like Andean trout, lomo saltado, alpaca tenderloin and yes, even cuy (sorry, squeaker). My wife still raves about the quinoa salad and Andean soup from Chull's in Cusco, and I had the alpaca tenderloin there (would rate 9/10). People talk about how Peruvian food is ascendant on the world stage, and I would wholeheartedly agree.

Overall, we had a fabulous time in Peru, and owe much of that to the itinerary and arrangements made through Pilar, Lima Tours and KimKim.

This was the first time we used KimKim, and we were impressed by the experience and will definitely use them again on our next adventure.

The overall trip was wonderful. The hotels were superb with one exception. The hotel near the beach at the end segment of the beach was less than.. The staff was fabulous and consistently put forth a strong effort.However...the hotel needs a significant renovation and VAST improvement of the food servoce. The breakfast was ok but the dinners we had were sorely lacking in quality. Such a disappointment compared to the other hotels in which we stayed.

Also, in the itinerary, the tours failed to indicate that they were only 2 to three hours long..not a full day. I think this clarification is important to your clients as it is now written in a somewhat deceptive manner.While the guide for the volcano tour was excellent..the tour per se is weak in that travelers are not allowed to reach the peak of the volcano.

For these reasons, I will have to book elsewhere in the future.

Hotel Reviews

Hilton Garden Inn, La Sabana

San José

Very good breakfast...nice room...easy check in

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Gran Hotel Costa Rica, Curio Collection by Hilton

San José

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Arenal Manoa & Hot Springs

Fortuna

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel San Bada Resort & Spa

Manuel Antonio

OUTDATED...food needs sign ificant improvement...wonderful staff

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Travel to Arenal - Doka Coffee Tour

Costa Rica

Excellent tour

Quality of Experience

Guides, Drivers and Staff

Transport

San José City Tour

San José

Quality of Experience

Guides, Drivers and Staff

Transport

Manuel Antonio National Park Guided Hike

Costa Rica

Quality of Experience

Guides, Drivers and Staff

Transport

El Silencio Volcano Hike

Arenal/La Fortuna

Excellent tour guide but unable to reach the peak due to local regulations.

Quality of Experience

Guides, Drivers and Staff

Transport

The entire KimKim team was excellent in every respect. Effective and flexible planning before our departure. Fulsome information about the properties where we would be staying, which turned out to be accurate. The guides were all knowledgeable, patient, kind and attentive. Overall a fabulous trip, for which we owe our thanks to the KimKim team.

We enjoyed our time in Costa Rica very much. Gustavo ‘s plans took us from the ocean into the rain forest… we loved seeing two such different areas. We also really enjoyed the different accommodation in each place, from bungalow to container to glamping tent. The tours and guides were fabulous. We were picked up on time and the guides were so knowledgeable. We could never have seen so much or learned so much on our own. We enjoyed all of the tours but two that were exceptional were the tour of the animal rehabilitation centre and the Costa Rican cooking class. These should be on everyone’s agenda. Thank you for such a fantastic trip to Costa Rica!

Hotel Review

Arenal Glamping

La Fortuna, Alajuela Province

We enjoyed Arenal glamping very much. The “tents” were luxurious with lovely hardwood floors, comfortable beds, air conditioning and my favorite feature, the deck off the back of the tent in the rain forest where you could see birds flitting about. The pool and area are impeccably maintained. Breakfasts were delicious with a variety of options. We used the barbecue several times. When we stayed here we didn’t have a car, but because Arenal Glamping is a 25 minute walk into La Fortuna to get groceries or to go to a restaurant, it’s best suited to people who have a car.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Proyecto Asis Wildlife Rehabilitation Center Volunteer Experience

Arenal/La Fortuna

This tour was the highlight of our trip to Costa Rica. We really enjoyed seeing and learning about the animals.

Quality of Experience

The guide was so knowledgeable and interesting

Food

The meals at the Little Farm were great.. from farm to table, plus as we ate there were so many birds to see! A real bonus!

Guides, Drivers and Staff

They were all so friendly, punctual and informative

Transport

On time, comfortable and air conditioned

kimkim really made the planning and organization of our trip to Norway easy and convenient. Their local specialist like Kristiina and Fenne suggest a trip based on your initial thoughts and then offer up many options to refine it into the trip of a lifetime that you're looking for. They know the places to go, things to do, and what to see. They arrange the hotels (including breakfast), local transportation, event tickets, and dinner reservations. When things go a-rye because of bad weather, they are there to help you adjust and get to your next destination. I don't know if I would have changed much in the path of our journey but look forward to sharing with friends and family.

Hotel Reviews

Radisson Blu Royal Hotel

Bergen

Close to the water and historic buildings. Shopping and bay close as well as old fort for walking. Rooms small but comfortable. easy access to bus to airport.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotell Bondeheimen

Oslo

cute little boutique hotel. Rooms are small but work if you're out much of the time, which we were. Close to many attractions and bus/train routes. Breakfast good.

Authenticity & Character

Location

centrally located near lots.

Staff

Cleanliness & Comfort

Clarion Hotel the Edge

Tromsø

This is so well located. You can walk to most anything in a short time. Close to the cathedral, good restaurants and shopping. Dinner cruise is just outside the front door. Breakfast is amazing.

Authenticity & Character

This is more modern, not really authentic Norwegian.

Location

near everything

Staff

Cleanliness & Comfort

Rooms were really nice

Vestlia Resort

Geilo

This is a nice hotel but isn't the level you might expect for a resort at a ski area. Rooms lack washcloths, bath matts, tissue box, coffee maker, fridge, extra pillow, and safe. Bowling doesn't open until 4 pm. If skiing is closed due to wind, not much to do. We were there when a huge real estate retreat was going on and the partying was out of control. However, you can runt skis, and the cross-country track is great, even for snowshoeing around the lake. Restaurant has limited menu that would get boring after 1 night. Town has some amazing restaurants.

Authenticity & Character

a few more amenities

Location

close to town

Staff

Staff were always nice and helpful

Cleanliness & Comfort

everything is just a bit old and run down, a refresh, add a few room amenities like extra pillows

Activity Reviews

Northern Lights Dinner Cruise

Tromsø

this is a nice cruise around the bay. Food was ok, not great, and meant for fish lovers. We had bad weather, so no going outside or seeing northern lights.

Quality of Experience

Food

quality you might expect for a large group; Ok if you like fish. Offer other options, warn folks that the app is cold.

Guides, Drivers and Staff

Narrator was animated and seemed to enjoy what she did.

Transport

easy peeve

Fjellheisen Cable Car Ticket

Tromsø

This is a must. would recommend doing it in the day time, 1 hr before sunset, to be able to see all the mountains around the area.

Quality of Experience

the views

Guides, Drivers and Staff

Nothing special, they just open and close the doors

Transport

pretty smooth operation

Northern Lights Hunt by Bus

Tromsø

This tour takes you on a packed bus more than an hour outside of town for dark skies. The staff are pretty quiet. Only went to one location. No guidance on where to look, what you're looking for, or how to take photos...that would help. A bit more narrative of a history of the area would help. Others on the trip stand in front of your pictures, use their flashlights, without regard to others.

Quality of Experience

Guides, Drivers and Staff

bit more narrative and communication. Provide some "good conduct" when arriving at destination and taking pictures.

Transport

driver was very safe and good driver

Oslofjord Sightseeing Cruise by Traditional Boat

Oslo

This is an open air sail boat but they make it warm and cozy. Peaceful ride and good way to start a trip. Glogg warm drink is a must!

Quality of Experience

Guides, Drivers and Staff

We had a fantastic time traveling around Vietnam. Ashley was very responsive to questions in the planning stages and helped us develop an itinerary that everyone was happy traveling from from Hanoi to Mai Chau, Ha Long Bay, Hue Hoi An, Can Tho and finally HCMC. Mr. Curong, Mr. Than and Mr. Phat(Kelvin), our guides, were excellent and each provided us with their unique perspectives on their country's story.

Hotel Reviews

Victoria Can Tho Resort

excellent

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Holiday Inn & Suites Saigon Airport

good location for getting to airport

Authenticity & Character

standard nice hotel which is all I wanted

Location

Staff

Cleanliness & Comfort

La Siesta Hoi An Resort & Spa

Hoi An

Really really comfortble, so pretty and nice walking distance to sites and shopping.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Eldora Hue

Hue

Nice and comfortable

Authenticity & Character

Location

Staff

Cleanliness & Comfort

La Pandora Cruises

Hai Phong

i enjoyed floating around in the company of friendly staff and guests

Authenticity & Character

Location

Staff

Cleanliness & Comfort

very nice rooms on the boat

Mai Chau With Love Homestay

Though it was a bit chilly at the time we visited the homestay owner was very friendly and an excellent cook.

Authenticity & Character

Friendly

Location

Staff

Cleanliness & Comfort

Soleil Hanoi Boutique Hotel

Hanoi

Very comfortable and the staff were very helpful. Great location.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Can Tho - Visiting Cai Rang floating market

Can Tho

Fun!

Discover the Mekong Delta (Ben Tre and Can Tho)

Vietnam

Private Cooking Class at the Red Bridge Cooking School

Hoi An

Excellent! A must do if you like to eat

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Boat Tour in Tam Coc and Cycling Trip to Hoa Lu

Ninh Binh

Explore the Cu Chi Tunnels

Ho Chi Minh City

Visiting Cam Thanh Village By Car

Hoi An

Hue - My Son Sanctuary - Hoi An Sightseeing

Vietnam

It was good to visit My Lai Massacre memory, pay respects. This is a place you have to have a lot of intention and purpose in your visit

Touch the History of Former Imperial Capital - Hue Full Day Sightseeing

Hue

Ha Long Bay - Lan Ha Bay (La Pandora)

Vietnam

very relaxing

Walk The Mountain Trails in Xa Linh Village

Mai Chau

Hanoi Afternoon City Exploration and Street Food Tour

Hanoi

Quality of Experience

Food

Guides, Drivers and Staff

Transport

our guides in Saigon and siem Reep were better than the ones in Hanoi and Hoiann.

We had trouble understanding the first 2 guides, their English could be better. Jade was a little low energy, lacked dynamism and did not have much commentary for us.

Hotel Review

Angkor Miracle

The Angkor Miracle hotel was below our expectations for a five-star hotel. The rooms felt dated and lacked the luxury feel we were expecting. Despite the staff's efforts to make up for these issues, we would not recommend this hotel for future travelers.

Staff

Cleanliness & Comfort

Activity Reviews

Hoa Lu - Tam Coc - Mua Cave

Vietnam

Siem Reap – Angkor Wat morning visit (S)

Siem Reap

While the Angkor Wat morning visit was visually stunning, the day felt long and hectic. We felt that our guides could have offered more flexibility in the schedule to accommodate our needs and preferences.

Quality of Experience

Guides, Drivers and Staff

Transport

Hoa Lo Prison - Huu Tiep Lake - Vietnam Military History Museum - Ho Chi Minh Complex (S)

Hanoi

These activities were quite well organized and enjoyable. However, there was a bit of a language barrier as our guides had a strong accent which made it difficult to understand them. This made it challenging to fully engage and enjoy the activities.

Quality of Experience

Guides, Drivers and Staff

Fantastic trip. Our guide Aggrey was superb. He was so kind, knowledgeable and has 10 years of experience in the Serengeti and Ngorongoro. Our local contact Ali was attentive and smoothed the way for travel changes.

The trip was exceptionnally well organized.
I never had to wait for the guides or the drivers. Well done.
Very interesting sites to see and tours
The desert was amazing
Unfortunately, i had altitude sickness for a few days.

Our trip to Morocco was fascinating! I did not have any interaction with Abdellah but my husband did and since he delegated us to Said we did have a conversation with him once. We had the opportunity to visit many different places with many different landscapes. We experienced the delicious cuisine of Morocco and got to meet some local people as well during our travels. Our trip began at the port of Tangiers where we were picked up by our driver Soufian. Soufian is a quiet but friendly and helpful person and he remained with us till the very end. We were driven to Chefchaouen where we stayed the night at Lina Ryad & spa. Our Ryad was clean and comfortable but climbing up a couple of flights of stairs was a little difficult. The bathroom needed a bit of maintenance though. Their breakfast service was unique and their staff were friendly and professional. From here we drove to Fes via Meknes where we stopped for lunch. At Fes we stayed at Riad Fes Nass Zmane. We were greeted by Ismail who gets top marks for his politeness and professionalism. Our room again was upstairs and climbing stairs was a bit of an ordeal. The room was well lit and comfortable but the bed was hard and the bathroom sink was not draining properly. We were asked to order from their kitchen and I have to stay their Pastilla was delicious. The first morning breakfast was served to the 2 of us on our table and was reasonable since we were the only ones staying at that Riad. The other morning a buffet was served which was way more sumptuous. Our guided tour with Mr Mohammad Hafeez was good and he was very enthusiastic and professional. Our dinner with Mr Said's family was very special but a word of caution to people who are claustrophobic and or have difficulty climbing stairs, it was a little harrowing getting up to their home. They were wonderful people though warm and welcoming. Their Harira was the best! The next day we went by train to Marrakech and it was very well arranged by our tour company. Although a fun experience in hind sight I might skip this one. Felt crowded in a" first class" cabin with 4 other people who kept changing as we reached different cities. We did encounter 2 young women who were very friendly and offered advice to things we should try while in Morocco. We were picked up by Soufian and then driven to Agadir. Our hotel seemed like we were in Europe and not Morocco. One front desk gentleman was rude and condescending but the others were helpful. The location of this hotel, Iberostar is what makes it amazing not the plentiful food which was average. The Berber souk was a great place to shop. Next we were in Marrakech. Palais Sebban is beautiful but our room was old and tired. The curtains were heavy and the cushions seemed to harbor allergens which started my incessant sneezing. The bathroom door was see through and did not offer privacy. Their breakfast could've been better. The cheese looked old and dry and their bread was hard. The best part was their fresh Msemen! Hannan was a good guide. Friendly, knowledgeable and professional. The next day we were to visit Ouzud waterfalls in Ourika valley. This excursion is not meant for people with physical limitations and we were not adequately warned what it might entail. Less than halfway through the walk up the mountain we had to abort it because was too dangerous for us to climb up much to our guide Mohammad's disappointment whose mother had prepared lunch for us. Her mother did come down to meet us which was delightful. The roads leading up to this place were under construction and we could witness people living in tents following last years earthquake, a sad event. I would have chosen another excursion instead of this one. Our driver Soufian was punctual and came the next day to drive us to the airport. All in all it was an unforgettable trip!

Hotel Reviews

Palais Sebban

Marrakech

Great location. Beautiful in appearance. Hotel room looked old and tired. No privacy between bathroom and bedroom ( It was a see through wooden carved door). Not adequate lighting in room. Heavy drapes and cushions harbor allergens so people with allergies need to take anti histamines if they stay here. All Riads have stairs everywhere but not adequate support. Needs handrails on either side of stairs. Breakfast was average. Cheese seemed stale and bread was hard. Mesamen was fresh and great as were their juices.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Iberostar Founty Beach

Agadir

Great location on the beach. Clean and comfortable. No facial tissues provided. Food was plenty but average

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Riad Fes Nass Zmane

Fes

Good location. Rooms require stair climbing therefore need hand rails on both sides. Room was spacious. Need place to keep luggage. No closet. Bathroom sink did not drain properly. Beds very hard. Their breakfast buffet was good. One day we were served at the table which was average.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Lina Ryad & Spa

Chefchaouen

Great location. Clean and comfortable. Unique table service for breakfast. Stairs need rails on both sides for people with physical limitations since all rooms are on higher floors. Bathroom needs maintainance ( paint peeling, caulking etc)

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

A Day of Natural Splendors: High Atlas Mountains Adventure & Lunch with a Berber Family

Marrakesh

This tour was not meant for people with physical limitations. It involves a lot of walking on rough unpaved paths and climbing mountains. We were unaware prior to embarking on this trip what it would entail. We had to abort this excursion less than halfway through. We were disappointed to not meet the Berber family for lunch. The roads leading up to the point where we were dropped off were under construction and it was a sad sight watching people still in tents after the earthquake last year. I would have picked another excursion. The best part was meeting our guides' mother!

Quality of Experience

Please explain to people what this excursion entails

Food

Guides, Drivers and Staff

Transport

Half-Day Guided Tour of Marrakech

Marrakesh

Our guide Hannan was knowledgeable, friendly and very professional.

Quality of Experience

Food

Pomegranate juice, Gazelle cookies.

Guides, Drivers and Staff

Transport

Self-Guided Exploration of Agadir

Agadir

Amazing beach and walk on the ocean. Berber Souk was a great place to shop.

Quality of Experience

Guides, Drivers and Staff

Transport

Take the Train to Marrakech and then Drive to Agadir

Morocco

Felt crowded with 4 other people in "first class". Restroom facilities not up to par

Quality of Experience

Food

Not applicable. Did not get food

Guides, Drivers and Staff

Transport

Dine with a Local Family

Morocco

Wonderful, warm and welcoming family. Word of caution for those who are claustrophobic and have physical limitations climbing stairs.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Guided Tour of Fez Medina

Fes

Mr Hafeez was enthusiastic and professional. Saw and learned a lot.

Quality of Experience

Food

KaftaTagine, Moroccan salad and Chebakia

Guides, Drivers and Staff

Transport

Chefchaoeun to Fez via Volubilis, Moulay Idriss & Meknes

Morocco

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Arrive at Tangier Ville Harbor , Transfer to Chefchaouen

Morocco

Our driver Soufian was friendly and helpful and on time. Drove us safely to Chefchaouen.

Quality of Experience

Guides, Drivers and Staff

Transport

I loved my journey through Indonesia. Each day was filled with adventure, culture, nature and wonder. My guides Lindung, Mail, Dewa, Imam, Chae and my driver Purwa made every journey fantastic. I was always in contact with Jasmine and Raisa from Tripology and they answered every question and kept me on track for each day. I highly recommend working with this team. I look forward to more journeys with Kimkim and My Tripology.

Hotel Reviews

Bintang Flores Hotel

Labuan Bajo

A perfect location with a lovely pool and kind staff! My suite was insanely perfect!

Authenticity & Character

Location

Staff

Femi was fantastic and explained the history of Flores as well as made sure I was comfortable.

Cleanliness & Comfort

The Artini Dijiwa Ubud

Bali

A gorgeous hotel with lavish pool, fabulous food and attentive staff!

Authenticity & Character

Location

Staff

Ayuita, Dewi, Puspita, Pande and Heni made every day special!

Cleanliness & Comfort

Samboja Lodge

Balikpapan

This was a very special place and an incredible team showed me the wonders of the orangutans, probiscis monkeys and Sun Bears. I highly recommend a visit to this mind blowing lodge!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Terrario Tangkahan

North Sumatra

Fantastic location and luxurious!

Authenticity & Character

Location

Staff

The staff was wonderful and helpful!

Cleanliness & Comfort

Ecolodge Bukit Lawang

Bukit Lawang

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Soekarno-Hatta International Airport (CGK) Departure Airport Assistance

Jakarta International Airport (CGK)

Great guide got me through the airport and to my flight. She was really wonderful!

Quality of Experience

Guides, Drivers and Staff

Transport

Visit Amelia Sea View

Indonesia

Nothing special here

Quality of Experience

Guides, Drivers and Staff

Transport

Visit Mirror Stone Cave

Indonesia

Quality of Experience

Guides, Drivers and Staff

Guide did a good job explaining the cave and its natural history

Transport

Visit Komodo Island

Indonesia

Quality of Experience

Guides, Drivers and Staff

Transport

Visit Pink Beach

Indonesia

Quality of Experience

Guides, Drivers and Staff

Transport

Visit Padar Island

Indonesia

Quality of Experience

Guides, Drivers and Staff

Transport

Soekarno-Hatta International Airport (CGK) Arrival Airport Assistance

Jakarta International Airport (CGK)

Quality of Experience

Guides, Drivers and Staff

Transport

Watch Kecak Dance Performance

Indonesia

Quality of Experience

Guides, Drivers and Staff

Transport

Visit Uluwatu Temple

Indonesia

Quality of Experience

Guides, Drivers and Staff

Transport

Visit Tanah Lot

Indonesia

Quality of Experience

Guides, Drivers and Staff

Transport

Visit the Mother Temple of Besakih

Indonesia

Quality of Experience

Guides, Drivers and Staff

Transport

Cycling in Kintamani

Indonesia

Quality of Experience

Food

Guides, Drivers and Staff

My guide was amazing, I learned so much and a blast riding with him!

Transport

Visit Sacred Monkey Forest Sanctuary

Indonesia

Quality of Experience

Guides, Drivers and Staff

Transport

Visit Tirta Empul

Indonesia

Quality of Experience

Guides, Drivers and Staff

Transport

Morning Visit to Orangutan Island and Sunbear Sanctuary

Balikpapan

Quality of Experience

Guides, Drivers and Staff

Imam was the best guide I have ever had! Simply magical experience!

Transport

Visit the Elephant Sanctuary

Tangkahan, North Sumatra

I think the folks at the sanctuary need to be able to explain more about the elephants and the natural surroundings

Quality of Experience

Guides, Drivers and Staff

Overnight in Tangkahan

Tangkahan, North Sumatra

Quality of Experience

Guides, Drivers and Staff

Transport

Overnight in Bukit Lawang

Indonesia

Quality of Experience

Guides, Drivers and Staff

Transport

Visit Rangko Cave

Indonesia

This was a long drive and then boat ride, no history was given about the cave it wasn't the best

Quality of Experience

Guides, Drivers and Staff

Transport

Snorkeling in Kanawa Island

Indonesia

This wasn't organized and there was no guide

Quality of Experience

Guides, Drivers and Staff

Transport

Visit Taka Makassar

Indonesia

Quality of Experience

Guides, Drivers and Staff

Transport

Snorkeling at Manta Point

Indonesia

Quality of Experience

Guides, Drivers and Staff

Transport

Visit Ulun Danu Beratan Temple

Indonesia

Gorgeous temple but the drive took hours to get there

Quality of Experience

Guides, Drivers and Staff

Transport

Bathe the Elephants

Ubud, Bali

Quality of Experience

Guides, Drivers and Staff

Transport

Telaga Waja Rafting

Indonesia

Quality of Experience

Guides, Drivers and Staff

Transport

Visit Sungai Hitam

Balikpapan

Quality of Experience

Guides, Drivers and Staff

IMAM WAS SO BRILLIANT!

Transport

Overnight in A Camping Tent in Bukit Lawang National Park

Bukit Lawang, North Sumatra

The chef was wonderful and the guides made this adventure so incredible

Quality of Experience

Guides, Drivers and Staff

Transport

Free Time in Medan

Medan, North Sumatra

The hotel was far from Medan and so I couldn't see anything, basically stuck in a hotel

Quality of Experience

Guides, Drivers and Staff

Transport

Free Time in Jakarta

Indonesia

The hotel was over 1.5 hours from Jakarta so I couldn't even see anything in Jakarta, I was basically stuck in a hotel

Quality of Experience

Guides, Drivers and Staff

Transport

Sunrise Hiking at Mt. Batur and Hot Spring

Indonesia

Quality of Experience

Guides, Drivers and Staff

Transport

Canopy Bridge and Trekking

Balikpapan

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Jungle Trekking in Bukit Lawang National Park

Bukit Lawang, North Sumatra

Just fabulous! I learned so much about the rain forest, its creatures and thoroughly enjoyed this experience!

Quality of Experience

Guides, Drivers and Staff

Transport

Kimkim put us in touch with Morocco based Travel Experts Abdellah and Said who arranged our entire travel and kept in touch with us through out the trip to look after us.

They were receptive to our needs and special requests regarding locations we wanted to see, places we wanted to stay and travel modes we wanted to use (we covered a part of our journey from Fes to Marrakesh by train - an interesting experience).

We also dealt with our friendly and "on time" and professional Driver Soufian [English Speaking] - who spent a number of days driving us all over Morocco.
Guides Hafiz (in Fez) and Hannan (In Marrakesh) added to our knowledge of the History and Monuments that we saw.
All were fluent in (Moroccan) English and communication was perfect.

Hotel Reviews

Palais Sebban

Marrakech

It was a Riad with the most Beautiful interior we had yet seen in Morocco. It felt like we were moved back in History and time. It's location with respect to the Central Square Jemaa el Fna is prefect. Access to Qutubia Mosque was also convenient. The hotel staff was friendly and helpful. We would have preferred a bit more lighting or brightness level in our room -- but it was what it was. Dim lights. This Riad did not have a TV in the room - but the internet Wifi was strong - so who needs TV.

Authenticity & Character

Location

Located with easy access to the Medina and Jemaa El Fna square, yet it is away from the noise of the Medina.

Cleanliness & Comfort

It is clean, perfect plumbing, just that room was dimly lit, and access to the Breakfast nook is across up and down stairs

Iberostar Founty Beach

Agadir

It is like any good hotel in the USA -- to come here after your stay in various Riads of Morocco, one feels a great sense of relief. You can breathe, eat, walk. Everything functions as it is supposed to. Large verandahs, great views, access to the Boardwalk Promenade and of course to the Beach and the sea. There is not much to do in the town itself. Shop the Souks and Handicrafts. The hotel does exchange your money to local Moroccan Dirhams - a great convenience for a bit of loss for the convenience. Taxi is available at the front door, so one does not get the feel of being trapped, like in Caribbean resorts.

Authenticity & Character

Western or European - like you are NOT in Morocco any more. Like you are on a large Cruise ship

Location

Staff

We had a bit of rude arrogant smart ass young chaps at the front desk on check in day, would give insufficient answers -- but the rest was perfect.

Cleanliness & Comfort

Riad Fes Nass Zmane

Fes

Stunningly Beautiful. Great Location for the Fes Medina access. Decor inside the hotel and the room is great. Not the fault of the hotel - but a stale putrid smell is present in the streets of the Medina the hotel is located in. Inside the hotel no problem - but you can fell it the moment you step out in the street.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

As it is all over Morocco, the stairs, the banisters are never to international standards. You will find that steps and staircases are uneven . The Bathroom sink merely tolerates the sink faucet spout to run at a trickle, whether it is blocked with muck or it is kept to work like that to conserve water is unclear. Our room was Named "TULIP" -- avoid this room because of faulty plumbing. No luggage stands in the room.

Lina Ryad & Spa

Chefchaouen

This Hotel Deserves a Full 5 star rating EXCEPT for -- see below. It is ideally located -- Near the central restaurant area of the Chefchaouen, and also car transport when coming into the city can drop you real close to the entrance of the Riad. It is really beautiful and clean inside and well staffed. No worn out or excessive draperies etc. It had a pool and other miscellaneous services (like Hammam) are probably available- we did not use them. Excellent Breakfast and Breakfast nook with a real log fire. As Riads go -- one encounters narrow and sometimes winding staircases with triangular steps to navigate curves and turns in the stair case. Something to make note of as it may be physically challenging for some. (This is something common to many Moroccan hotels) The one thing I didn't like was how our luggage was handled. The Hotel sent personnel to take our luggage from the car to the Hotel reception for which they get 10/10- but instead of putting suitcases in a luggage cart, they simply lugged our suitcases over stone lined cobble stone streets - like conducting a Consumer Reports Stress test of our luggage wheels. Thud Thud, rutt tutt rutt thud - Definitely not worth it -- if your your luggage wheel breaks off -- the rest of your Moroccan and return journey across airports will be "Hell" with broken off wheels. We saw in other places in Morocco how Hotel staff does use Luggage Carts to carry your suitcases.

Authenticity & Character

Location

Staff

See above -- luggage handling issue. Luggage was moved across rough paved streets with sometimes wet sewage

Cleanliness & Comfort

Activity Reviews

A Day of Natural Splendors: High Atlas Mountains Adventure & Lunch with a Berber Family

Marrakesh

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Self-Guided Exploration of Agadir

Agadir

A trip to Agadir after going through colorful Morocco is like a relief valve. Agadir is not like "the madness" of various Medina's full of vendors and tourists shoulder to shoulder full.

Quality of Experience

Guides, Drivers and Staff

Taxi overcharged us

Transport

Take the Train to Marrakech and then Drive to Agadir

Morocco

I loved my ride on the train from Fes to Marrakesh. If needed I would do it again. You meet travelers - some like to engage with you in conversation, some don't - its the travel experience.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Dine with a Local Family

Morocco

Visit to an actual home in Fes Medina was a delight. A family opened its doors to us and met us with Grace and love. We really appreciated it. The only handicap is "Language" - wish we had an Arabic speaker with with us. The family's young son Hatim was fluent in English but too young to realize his much needed role to translate and facilitate conversation.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Chefchaoeun to Fez via Volubilis, Moulay Idriss & Meknes

Morocco

We had no desire to pursue this activity but the Kimkim office bearers wanted us to -- don't know why - may be the Government wants every traveler to go here. After having seen Roman ruins in Rome, Greece, Turkey, do you need to see one more

Quality of Experience

Guides, Drivers and Staff

Transport

Arrive at Tangier Ville Harbor , Transfer to Chefchaouen

Morocco

The Arrival process is easy and efficient.

Quality of Experience

Guides, Drivers and Staff

Transport

Half-Day Guided Tour of Marrakech

Marrakesh

Our Tour Guide Hannah from Kimkim gave us a wonderful tour. She was good with her English fluency and answered our queries very satisfactorily.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Guided Tour of Fez Medina

Fes

Rich in History and Monuments we enjoyed Fes a lot,

Quality of Experience

Food

Guides, Drivers and Staff

Transport

This was a sabbatical that we planned one year in advance. We love South America but had never been to Patagonia. We decided to spend a couple weeks there and spend a few days in Buenos Aires as we made our way home. It was AMAZING!

Planning the trip with Erin was a lot of fun, and Nara was also very helpful. The originally proposed itinerary was great, but we made a few tweaks to make it even better. We told Erin we like to be active during the day (hiking, biking, etc.), stay in really nice hotels, and drink great wine. We did all of those things and more!

During our trip, we stayed in six different cities: Punta Arenas, Puerto Natales, Torres del Paine, El Calafate, El Chalten, and Buenos Aires. Our transfers were very reliable. We appreciated kimkim's responsiveness when we had flight delays to ensure our driver was notified.

Punta Arenas - We liked Hotel Boutique La Yegua Loca. It was quaint, and the staff members were friendly and helpful. The highlight was traveling by boat to Isla Magdalena to visit the penguin colony.

Puerto Natales - The Singular Patagonia was one of the nicest hotels we have ever stayed in. It was truly incredible. We loved our room and view, as well as the hotel bar and restaurant. The only hiccup we experienced was some confusion over logistics to get to the departure point for the boat tour excursion to visit the park and glaciers. There was not a pick-up, and we had to walk to the dock, which was 15 minutes away. Having to walk wasn't a problem, but we were a little late--just glad they didn't leave without us!

Torres del Paine - We thought it was a great idea to drive up the western side of Torres del Paine since we would eventually be staying and hiking on the eastern side. Our driver and guide were terrific. We stopped numerous places (waterfall, views, etc.), took photos, and learned about geology and wildlife. The Hotel Las Torres was fine. Our room was small but comfortable. The bar and restaurant were okay. Access to the trails was the selling point. The hike to Las Torres Lookout was easily self-guided but challenging; the views are weather-dependent, and seeing the glacier lake was worth the effort.

El Calafate - The Kau Yatun Hotel & Estancia was nice. They had an assortment of tasty food for breakfast, and we enjoyed cocktails and dinner of guanaco in their restaurant. The hotel has bicycles to borrow, which is helpful, as it is a pretty far walk to the main drag in town. Taxis were also available. Kimkim warned us that obtaining pesos was necessary but challenging; therefore, we sought that out immediately, but it was not easy. Banks closed early afternoon; the money exchange office ran out of pesos. We ended up having to go to a restaurant "back office" for an off-market change of money. It was interesting to learn that the exchange rate for American large bills ($20 and larger) was more favorable than that for small bills. We got a kick out of the Yeti Ice Bar (cheesy but fun). The boat trip to the glacier was lovely. Unfortunately, due to the proximity of icebergs, we were unable to dock and go to the balcony overlooking Perito Moreno Glacier.

El Chalten - It was fun to stop in Leona on the way to El Chalten. We enjoyed stretching our legs and learning about the historic spot. We appreciated the support we received from kimkim when we asked to do different guided hikes (one of us was still recovering from ankle surgery); one of us went to Laguna de los Tres and the other to Laguna Capri--both were great experiences. Both hikes could have been self-guided, but we liked our guides. One benefit was being dropped off at the north end of the Laguna de los Tres trail, which cut down on back-tracking. Mount Fitz Roy and the Fitz Roy Range are spectacular. On our last day, we hiked up to Mirador de los Condores, which offered fabulous views. Destino Sur Hotel was great, and we loved the town. We took advantage of the hotel's bikes so we could ride around town; there are no Ubers. We enjoyed beer and nosh at La Cerveceria and cocktails and wine at La Vineria. A local folkloric group performed a few tunes for us while we were dining at both Oveja Negra and Fuegia, which was a special treat. We had a blast riding mountain bikes 23 miles from Lago del Desierto to El Chalten. It was gravel the whole way with a few hills and a lot of tailwind and gusts. We stopped often because it was just so beautiful.

Buenos Aires - We were a little disappointed when we arrived a the Duque Hotel Boutique & Spa in the Soho neighborhood. Our room was quite small, and there wasn't anything special about it; however, we received exceptional service from the staff. They helped us plan our free days in Buenos Aires with an estancia excursion for the full "gaucho experience" with a brief nose-to-tail horseback ride, asado, and folk music, as well as a boat trip to the Tigre district. Due to a strike, our flight home was delayed until 3A. It was very kind of the staff to allow us to shower in the spa after we had checked out so that we would be more comfortable traveling home. We really enjoyed riding around Buenos Aires on bikes with a guide and ending with charcuterie and a wine-tasting. We were disappointed in the sub-par dinner at Viejo Almacen but absolutely loved every minute of the tango show afterward. There were plenty of good restaurants within walking distance of the hotel. We especially liked Nicky Harrison--fantastic sushi in the front and a step back in time at the speakeasy tucked behind the restaurant.

Pura Vida Costa Rica! This trip would not be the same without the help of Holden/KimKim travel. It was our first time using a travel specialist and it has completely changed my approach to traveling. The itinerary created by Holden was perfect, just the right amount of excursions paced just for us. As an aging backpacker (lol) I'm used to cramming in as much as possible and hit the ground running, this trip fulfilled all my expectations and then some. We got a taste of Costa Rica, without feeling overwhelmed and can't wait to go back! I'm still surprised that everything went so smoothly and completely stress-free, we just needed to show up to our reservations on time plus communication with Wilman, our local contact via Whatsapp was super helpful.

All the tours were great, ( Místico Arenal Hanging Bridges, Ocean Kayaking, Kuna Vela sailboat, Children's Forest Night Walk, Cloud Forest hike) the tour I enjoyed the most was the Manuel Antonio National Park Guided Hike with Luis, granted it was our first tour but our guide was so knowledgable and helpful, we saw more in 1km than I would have every expected; Arenal Hanging Bridges guide, David, was also amazing at pointing out animals/plants and helping with photos.

Hotel Reviews

Villas Sol Hotel And Beach Resort

Playa Hermosa

All-inclusive with great view of the bay. Very kid-friendly. We stayed in the hotel section, which had it's own parking lot, view of the bay overlooking the main pool and buffet restaurant (dinner/breakfast was fine but they ran out of food so sometime you were waiting) Staff was nice, my Spanish is rusty so they were patient and kind. Cocktails were inconsistent but it's free so not complaining. They have a lot of on-site activities (like movie night by the pool, dancing lessons) and beach shuttle. Note: need to go to the pool by the wet bar to trade in your towel card, open til 5pm. In the hotel, we didn't see elevators, it's not hard to navigate the stairs but just a note if you have heavy suitcases :) Driving in Entrance is split by two booths, one for Condovac on the left and Villa Sol on the right.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

there was hair and rubber bands on the bedroom and bathroom floor.

El Establo Mountain Hotel

Monteverde

This place was a dream. Don't leave during sunset, the views are amazing. We had the honeymoon suite, which was huge and the balcony made my life. We only had the breakfast buffet, which was great, bustling during pre-tour hours and the good variety. Treated to a spa massage, amazing. Wish we had more time here to check out the indoor pool and canopy tour but next time! Note: Take the hotel shuttle or drive, everything is uphill; or walk, your calves will look amazing afterwards.

Authenticity & Character

On a mountain, great sunset spot, close by Children's Forest

Location

Staff

Cleanliness & Comfort

Casa Luna Hotel & Spa

La Fortuna

We spent most our time off-site but we did enjoy the volcanic mud spa massage and little walking trail. Location was convenient for us, we had parking, breakfast buffet was good, enjoyed the rainforest showers and birds from our 'porch'. Close by recommendations: El Chante Verde, Rainbow Chocolate tour, Tiquicia - town is a 7 min drive We went to Paradise Hot Springs at night, the front desk was able to rearrange a pass on short notice.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel San Bada Resort & Spa

Manuel Antonio

Pros: Wonderful staff, great location, breakfast buffet, swim up bar, quiet Cons: dated premise, spotty Wifi (at checkout the credit card machine went offline), our bathroom had soap scum and hair, common areas are hot, quiet (we were here on a weekday so the vibe might pick up during the weekend idk) Our meals were fine at the hotel, very nice and friendly staff. We also ventured out and can recommend El Chante (low key 80/90's American pop music), Morpho Beach Bar (walkable) and El Avion (nice sunset views in an old airplane hanger)

Authenticity & Character

Was expecting more from 4 star hotel

Location

Could not be easier getting to the National Park and beach.

Staff

Friendly and tried to be helpful

Cleanliness & Comfort

Activity Reviews

Morning Sailing and Snorkeling Adventure

Costa Rica

Kuna Vela was great time! The staff was helpful, they even took some photos on the beach and on the boat. Originally, when we booked it we thought we were going to a snorkeling site but with the recent rainstorms, they recommended going to Huevos Playa where we could check out the caves AND do some snorkeling. It was a great alternative. We spent an hour on the beach, checked out the cave (we didn't get to walk to the other beach but it was still good photo op and great timing cause after 45min there were waves and the tide was definitely coming in), they gave out some snorkel gear and noodles to float, some people saw a turtle, lots of fish. Then we took the dingy back to the sailboat, plenty of food, offered lots of drinks, relaxing sail back, saw some dolphins, flying fish, birds, birds, birds, and a manta ray.

Quality of Experience

Guides, Drivers and Staff

Transport

Sky Adventures Zip Lines

Arenal/La Fortuna

I'm terrified of heights and had to do the 7-course zipline! I would recommend the Sky Adventure Sky tram + Zipline tour, we had a nice ride up the skytram, where the guides made small talk about a little history of Arenal and some biodiversity facts. The only way down was going through the 7 ziplines (1 intro, 5 long, 1 short to the finish line), our group made it through fairly quickly and with ease. The guides did a great job distracting us during any hold ups or waiting on line. I felt very safe and comfortable, even when I was terrified. This was for sure a once in a lifetime experience for me, I even bought the photo package.

Quality of Experience

Guides, Drivers and Staff

Driver pointed out a toucan and some monkeys. Zipline guides made it feel very safe and were friendly and patient (i'm sure they get the same nervous energy and did a great job being a patient and helpful). Office staff were a little short but there were a lot of people asking the same question.

Transport

Shuttles was clean, drivers were nice. It would have been helpful to have known in advanced that the shuttle back was different from the way there, it was confusing

Night Walk: Children's Eternal Forest

Monteverde

Walking the dark trails were exciting, we loved the idea of being able to see the nocturnal nightlife. We saw a lot of bugs and an armadillo lol but it was still fun. Our guide had fun stories and good trivia facts. I enjoyed how the guides helped each other, communicated via radio and left sticks pointing to sleeping creatures. Wish we saw some more frogs and more animals but that's definitely not in the control of the our guide.

Quality of Experience

Guides, Drivers and Staff

Transport

Ocean Kayaking Adventure

Manuel Antonio

I was nervous about kayaking the ocean waves but our guide was kind and patient, he explained the schedule and we were off! It was basically a straight shot to the snorkel area, we had good time, it was a bit cloudy but we saw some cool fish and starfish. Our guide tried to point out as much as he could but it was a bit cloudy and here was just some fish (at the time, and I was admittedly a little distracted with the low tide and avoiding rocks). The snorkel gear was basic and I couldn't get my life jacket out of the way (lol) but it was a good kayak, swim, fruit snack, and then kayak back, hop in the shuttle and drove to the tour's restaurant for casado lunch.

Quality of Experience

Food

Guides, Drivers and Staff

Very kind and patient

Transport

Manuel Antonio National Park Guided Hike

Manuel Antonio

Our guide, Luis, was so knowledgeable and set the bar pretty high for the rest of our trip. He balanced giving information, addressing questions, taking photos in a great pace. The tour walk is short in distance but I felt very satisfied in what we learned and saw. We spent some extra time in the park afterwards exploring the beaches and other trails, we definitely did not see much without Luis' trained eye :)

Quality of Experience

Guides, Drivers and Staff

Luis!

Transport

Our trip to Spain was amazing and memorable! Raquel was excellent and covered all bases as she made our itinerary. Our driver Alberto at Seville airport was friendly and professional. Our hotel in Seville CASA 1800 was great and their staff was professional and helpful. The location of the hotel was the best part which allowed us to explore everything on foot. The nearby restaurants offered the best Tapas ! Next, our driver Jesus was exemplary! He was kind, knowledgeable, friendly , punctual, professional and above all a safe driver. Our stay in Cordoba at NH Amistad hotel was comfortable and the visit to the Mosque/ Cathedral was great. Our journey to Granada with Jesus was very enjoyable and informative. Our hotel in Granada Eurostars Catedral was good but we had to change rooms because the one given to us at first was on the ground floor and backed into a street with a bar which made it very loud. The other room was small and cramped on the first floor but quieter. Our visit to Alhambra was fascinating but began with a hiccup. We were advised to get to the location at 11.45 am but after 12 noon we had to call to ask why our guide was still not there. Unbeknownst to us the time of our tour had changed but we had not been informed. Sara our guide was good. Our trip to Tarifa with Jesus was great and the ferry ride to Tangiers went very well. It was good to have the tickets for all our excursions and ferry ride in hand instead of standing in lines. The weather was perfect for us although now we hope Spain gets some rain soon as the locals are praying for it. All in all a wonderful experience!

Hotel Reviews

NH Collection Amistad Córdoba Hotel

Córdoba

Good hotel but we were unable to adjust the temperature in the room. Great breakfast spread. We did not find the staff very helpful in giving directions as far as where to leave the luggage while we were completing the check in process and we had to carry it up and down several stairs which was not easy given our physical limitations.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Áurea Catedral Hotel

Granada

The location of this hotel is great but the hotel rooms backing into the street and bar can be very loud until quite late at night. The staff at the front desk were professional but in the breakfast area the staff were very warm and helpful. The spread was great as well.

Location

Staff

Cleanliness & Comfort

Hotel Casa 1800 Sevilla

Sevilla

Great location. Friendly and helpful staff. Good breakfast and afternoon tea was a bonus! The only issue we had was that we could not adjust the temperature of the room. We were offered a fan which helped some.

Authenticity & Character

Location

We could walk to almost every place we wanted to. Great restaurants and the best tapas I had in Spain were here closeby to the hotel.

Staff

Cleanliness & Comfort

Activity Review

Guided Visit: Alhambra & Generalife Gardens

Granada

Please make sure that if there is a change in the itinerary that people should be informed. If unable to get a hold of them by phone a message should be left at the front desk of the hotel.

Quality of Experience

Guides, Drivers and Staff

Transport