Kimkim Trip Reviews

4.8
Based on 20,192 ratings
Read 20,192 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Had a wonderful safari with Alex as my guide....
Kenya | Feb 3 - Feb 7, 2024

Paul
Paul B.
Zion, IL | Reviewed on Feb 10, 2024

Had a wonderful safari with Alex as my guide. Thanks Joseph for fitting so much to see in the few days I had in Kenya!

Local specialist: Joseph Thuo
Joseph
Joseph Thuo
Local specialist in Nairobi, Kenya | Replied on Feb 12, 2024

Thanks for your review Paul, we’re happy to hear you enjoyed the blend of activities and locations for your short visit, we will pass along your kind words for our driver Alex.
Best wishes for your future travel journeys, with thanks,
Joseph

WOW WOW WOW Philipppines
Philippines | Jan 20 - Feb 2, 2024

Dianne
Dianne M.
Australia | Reviewed on Feb 10, 2024
This is the second time we have used Kim Kim to plan a trip and I would not hesitate to recommend them. From our initial contact all the way through the planning process Cami was available, helpful, friendly, knowledgable and nothing was too much trouble. I would message Cami day and night with big and small questions and she always replied promptly and patiently (even though I'm sure I asked the same questions over and over). Cami listened to our requests, our needs and our budget and... Read more

This is the second time we have used Kim Kim to plan a trip and I would not hesitate to recommend them. From our initial contact all the way through the planning process Cami was available, helpful, friendly, knowledgable and nothing was too much trouble. I would message Cami day and night with big and small questions and she always replied promptly and patiently (even though I'm sure I asked the same questions over and over). Cami listened to our requests, our needs and our budget and planned the most phenomenal holiday ever. Along the planning process, the detailed day by day itinerary/trip plan we received with photos was a wonderful way to decide on activities and get a clear picture of the trip. The holiday was fantastic. Every trip that Cami organised was so unbelievably good. the guides were lovely and couldn't do enough for us. On occasion they altered the trip to accomodate us. The transfers were always on time and in really good, safe vehicles. Everything was ticketed for us and hotels paid and awaiting our arrival. Our trip highlights were canyoning in Kawasan Falls, swimming with the sardines and the beautiful snorkelling off Coron. The guide we had for 2 day trips in Coron, Jhonas was wonderful. He was so obliging even making us a fabulous feast for lunch. All of the island hopping tours were magnificent. If you have a picture of paradise in your head the island, lagoons and the aqua blue, warm water are that. The Filipino people are beautiful. I simply cannot fault our trip and I cannot recommend Cami highly enough. Anyone looking for a wonderful adventure should use Kimkim (Cami) and travel to the Philippine Islands.

Hotel Reviews
Holiday Inn Cebu City
Cebu City

Very clean and comfortable, in a good location for an overnight stay.

Authenticity & Character
Location
Don't really know about location as we only overnighted here before a flight.
Staff
Cleanliness & Comfort
Belmont Hotel Manila
Pasay City

We just day transited here. I wouldn't want to stay here any longer than a day transit in the rooms we had which were small and looked into a central courtyard onto other rooms. It was fine for our purpose but would not like these rooms if staying overnight.

Authenticity & Character
Location
Don't know about location, only there on a day transit
Staff
Cleanliness & Comfort
Two Seasons Coron Bayside Hotel
Coron Town

The hotel is old and needs upgrading. The hallways and rooms are tired/ The pool has no shaded areas around it and there's a lot of concrete which makes it extremely hot and uncomfortable. We couldn't;t utilise the pool due to this. The location on the water is good and if they fixed up the pool area, brought in plants and shade it would be a lot more attractive. The rooms and premises definitely need an upgrade.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cebu Seaview Dive Resort
Moalboal

This is a great hotel for travellers who are out of their rooms through the day and just need a room to sleep in. Rooms are clean and tidy and beds comfortable. The pool and bar are very welcoming and a great place to watch the sunset. Would definitely stay again if had full day activities booked. Staff are lovely

Authenticity & Character
Location
On the water, great sunsets and great snorkelling out the front to the left.
Staff
Cleanliness & Comfort
Amorita Resort

Loved the hotel, the position is perfect, up on the headland looking down Alona beach. The absolute best place to view sunsets. The pool is gorgeous and the staff fabulous. IThe only thing I'd change is my room type as ours didn't have a balcony and I do really like to have a balcony off my room. Otherwise rooms were lovely.

Authenticity & Character
Staff and set up
Location
The best location. On the headland, away from the crowds but easily accessible by foot to town. Best sunsets ever and great pool. Paradise
Staff
Beautiful
Cleanliness & Comfort
Activity Reviews
El Nido via ferrata
El Nido via ferrata
El Nido

It is worth doing. Really just a walk/climb up to a lookout for views over El Nido, but the view was very pretty.

Quality of Experience
Guides, Drivers and Staff
Transport
Coron Lagoons & Lakes Day Tour
Coron Lagoons & Lakes Day Tour
Coron

Another fabulous day with Jhonas. This area is SO beautiful. the snorkelling and water activities were amazing. You just have to see the waterways off the Philippine islands to appreciate them. Jhonas also used his own go pro to video and photograph our whole day. Such a generous man.

Quality of Experience
Everything was special
Food
Jhonas prepared us a traditional Filipino feast and served in on banana leaves. He went to so much trouble, it was fabulous.
Guides, Drivers and Staff
Best guide in the Philippines. Go Jhonas.
Transport
Coron Shipwrecks & Corals Day Tour
Coron Shipwrecks & Corals Day Tour
Coron

This was a very close second best of all our activities. We had the most awesome guide Jhonas who went out of his way for us and used his own go pro to photograph and video our families day. The snorkelling on this trip is the best we did. The first snorkel was at a sunken Japanese warship and that was just fabulous. The ship is relatively close to the surface so you can free dive down to it. The coral growing on the wreck and the fish are amazing. The second snorkel was even better, some of the best snorkelling we've ever one. There is an abundance of coral and fish. it is just beautiful. Jhonas....unbelievable. Thank you

Quality of Experience
Food
Guides, Drivers and Staff
Jhonas is a legend. Definitely ask for Jhonas
Transport
Half-day Snorkeling Tour from Moalboal
Half-day Snorkeling Tour from Moalboal
Moalboal

Oor snorkelling was cancelled due to the weather but we did swim with the sardines which was amazing

Quality of Experience
Guides, Drivers and Staff
Transport
Island hopping in El Nido - Tour A
Island hopping in El Nido - Tour A
El Nido

So so pretty, the lagoons and islands are just lovely. Water is crystal clear and warm, boat comfortable.

Quality of Experience
Food
Transport
Canyoneering in Kawasan Falls
Canyoneering in Kawasan Falls
Moalboal

This was our absolute favourite day in the Philippines which is a big call because everything was great. It was so much fun, trekking through the water, jumping from the cliffs (they do give you options) and going through the caves. The water is beautifully clear, the activities fun, the guides exceptional. A must do!!!

Quality of Experience
Exceptional guides, beautiful place and so much fun
Food
Guides, Drivers and Staff
Just lovely. One guide carried my phone above his head for the whole day photographing and videoing my family. We would never have the photo memories if it wasn't for him.
Transport
Dolphin Spotting and Snorkeling in Balicasag Island
Dolphin Spotting and Snorkeling in Balicasag Island
Philippines

the dolphin spotting was amazing! Coming from Australia where dolphins are pretty common we weren't expecting much but the sheer number of dolphins and the show they put on is unrivalled. Dolphins fantastic. The first snorkelling spot on Baliscag Island was not good. It was crowded with tourist boats and tourists who could not swim clinging to boats in their life jackets. There was nothing to see and snorkelling was difficult because of the shgeert number of people there. The crew listened to our concerns and took us around the back of the island and it was completely different. The snorkelling was lovely and there were fish and coral to see. so much better than the first location.

Quality of Experience
Food
Food is ok. They try really hard and are lovely but food is average (everywhere)
Guides, Drivers and Staff
Transport
Local specialist: Cami Sarmiento
Cami
Cami Sarmiento
Local specialist in Las Vegas, NV | Replied on Feb 12, 2024

Thank you for your wonderful review Di! I’m very happy to hear you and your family had an amazing time in the Philippines, and that you enjoyed the activities planned for you.
Thank you for choosing to travel with us. It was a pleasure to organize your trip and I look forward to organizing another unforgettable trip for you in the future!
Cami

What an amazing trip! We enjoyed everything a...
Italy | Jul 3 - Jul 13, 2023

Kristen
Kristen G.
Hopatcong Hills, NJ | Reviewed on Feb 10, 2024
What an amazing trip! We enjoyed everything about our custom trip to Italy! Everything was planned so wonderfully that we were able to enjoy every experience without any stress. We are looking forward to planning another trip soon! Thank you for everything! Read more

What an amazing trip! We enjoyed everything about our custom trip to Italy! Everything was planned so wonderfully that we were able to enjoy every experience without any stress. We are looking forward to planning another trip soon! Thank you for everything!

Activity Review
Market Tour & Cooking lesson (morning tour)
Market Tour & Cooking lesson (morning tour)
Rome

This was an amazing experience! I learned a lot and really enjoyed going to the market for fresh local ingredients. I’ve cooked the meal we made in Rome several times since we returned and everyone loves it!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jessica Proietti
Jessica
Jessica Proietti
Local specialist in Italy | Replied on Feb 10, 2024

Ciao Kristen!

Thank you for taking time in reviewing us!
It was a pleasure to assist you in designing a 100% customised trip and ensuring 100% stress-free journey! Our purpose is exactly this: giving you the chance to experience the real soul of our Belpaese, and it's great that you are sharing Italian recipes with your friends! Arrivederci until your next trip!

Amazing trip to Norway!!
Norway | Jan 29 - Feb 7, 2024

Lisa
Lisa S.
Seattle, WA | Reviewed on Feb 09, 2024
Our trip to Norway was amazing!! 4 cities (Oslo, Geilo, Bergen & Tromso) in 10 days - hotels, tours, transfers to/from - all ran smoothly. Thanks to Kristiina for putting together the itinerary, incorporating everything we wanted to do and see, and for her patience in addressing all of our initial questions and concerns. Many thanks to Fenne for handling all the bookings and her responsiveness in providing support and recommendations along the way. Fenne's recommendation for dinner in Bergen,... Read more

Our trip to Norway was amazing!! 4 cities (Oslo, Geilo, Bergen & Tromso) in 10 days - hotels, tours, transfers to/from - all ran smoothly. Thanks to Kristiina for putting together the itinerary, incorporating everything we wanted to do and see, and for her patience in addressing all of our initial questions and concerns. Many thanks to Fenne for handling all the bookings and her responsiveness in providing support and recommendations along the way. Fenne's recommendation for dinner in Bergen, Fjellskål, was one of the best dining experiences we had! Highlights of our trip were the Northern Lights Chase in Tromso and the spectacular views from the top of the cable car in Tromso. Sledding in Oslo and cross country skiing in Geilo and Tromso were a blast!! Also the delicious breakfasts included at all of our hotels! :) This was my first time using a travel agency and my experience with kimkim was great! I especially like that they partner you with a local specialist, and Kristiina and Fenne were friendly and helpful at every step!

Local specialist: Kristiina Taukul
Kristiina
Kristiina Taukul
Local specialist in Norway | Replied on Feb 14, 2024

Hi Lisa!

Thank you so much for the feedback! :) I am glad you, Ronda, Eric & Brad had an amazing time in here.
Feel free to contact us again if you want to visit Scandinavia again :).

Thanks again for your trust in us!
All the best,
Kristiina

We absolutely loved 🥰 Costa Rica! We are loo...
Costa Rica | Jan 24 - Feb 2, 2024

Jamie
Jamie V.
Defiance, OH | Reviewed on Feb 09, 2024
We absolutely loved 🥰 Costa Rica! We are looking to book another trip next year! Kimkim made all the arrangements for all hotels and activities! Definitely would use them again! Read more

We absolutely loved 🥰 Costa Rica! We are looking to book another trip next year! Kimkim made all the arrangements for all hotels and activities! Definitely would use them again!

Hotel Reviews
The Coast Beachfront Hotel
Tamarindo, Guanacaste Province

Beautiful hotel on beach!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lost Iguana Resort & Spa
Fortuna

Omg this hotel and the view is spectacular!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Chira Glamping Monteverde
Puntarenas

Windy because of the location. But the room - absolutely amazing! Must go!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Buena Vista Chic Hotel
Alajuela

Beautiful hotel. Reminds me of a bed and breakfast!

Authenticity & Character
Beautiful view
Location
Staff
So very friendly
Cleanliness & Comfort
Local specialist: Gustavo Camperos
Gustavo
Gustavo Camperos
Local specialist in Kimkim HQ | Replied on Mar 15, 2024

How amazing it is to read that you enjoyed Costa Rica Jamie!

I look forward to show you even more of what the country has to offer on your next adventure:)

Great vacation
South Africa | Jan 27 - Feb 3, 2024

R
Ravi R.
Redwood City, CA | Reviewed on Feb 08, 2024
Esther did an amazing job of coming up with a great itinerary and location. Very easy to work with and she knows what is best for the customer. Read more

Esther did an amazing job of coming up with a great itinerary and location. Very easy to work with and she knows what is best for the customer.

Hotel Review
Mhondoro Lodge
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Esther Ruempol
Esther
Esther Ruempol
Local specialist in Johannesburg, South Africa | Replied on Feb 09, 2024

Hey Ravi, thanks so much for the great review! I really enjoyed planning this trip with you and so glad to hear you had a great time :-)

Spectacular Croatia 2 weeks October 2023
Croatia | Oct 14 - Oct 27, 2023

J
Janmejay P.
Los Angeles, CA | Reviewed on Feb 08, 2024
Experience of a lifetime!
Thoroughly enjoyed a 2-week spectacular custom itinerary in Croatia in October 2023 planned/executed perfectly by Sarah and Ivan at Royal Croatian Tours who are phenomenal.
I would give them more than 5 stars if I were able to do so!
There are hands on/ accommodative/flexible and communicative.
All of the transfers, hotels, check-in's, tours/excursions/experiences were seamless and flawless
They kept in touch with us on a daily basis via WhatsApp to ensure...
Read more

Experience of a lifetime!
Thoroughly enjoyed a 2-week spectacular custom itinerary in Croatia in October 2023 planned/executed perfectly by Sarah and Ivan at Royal Croatian Tours who are phenomenal.
I would give them more than 5 stars if I were able to do so!
There are hands on/ accommodative/flexible and communicative.
All of the transfers, hotels, check-in's, tours/excursions/experiences were seamless and flawless
They kept in touch with us on a daily basis via WhatsApp to ensure everything ran smoothly.
We found value in traveling in early October (shoulder season) which we would strongly recommend, particularly with the hotel rates, decreasing crowds at the sites and easy restaurant reservations but still wonderful whether.
We stayed in diverse 4 and 5 star hotel accommodations all very well located

Started in Dubrovnik (spectacular UNESCO protected old town/city wall/museums tour), island of Korcula (hike Zrnovo village, olives vineyards, wine and cheese tasting, old town and port, excursion from town to the eastern tip of the island and more wine tasting- grk and prosip wines!), onto Hvar (visited the Fortress, old town and many steps!, and the Stari Grad plain another UNESCO heritage site- winery owner and guide Grgo was fantastic!). (Because the weather was going to be bad on a Catamaran from Hvar to Split Sarah at the last minute arranged for alternative transfer on a large car ferry rather than a catamaran! This was so appreciated.)
In Split ( 2 days) we enjoyed the Diocletian Palace with a private tour and the old town as well as the central Peristyle square.
Next a private transfer to Krka National Park .. amazing and would recommend half a day visiting there on a loop walk through the park spectacular Canyon and waterfall views . Onto Sibenik to visit an old Fortress, church and old town and again we got in our steps!.
Zadar for 2 days (..many churches/cathedral's Venetian gates/architecture and of course "Greeting to the Sun" from solar power and "Sea Organs" music organ from tidal waves motion.
Plitvice National park is an UNESCO protected park and it is uniquely spectacular with multiple layers of lakes and many waterfalls. I would not miss this natural wonder even if you have visited many different national parks in the world ...you will not regret visiting Plitvice. It is a little inland and best to get there by private car/transfer so our transfer to and from there arranged by Sarah and Ivan was very much appreciated.

Our last days were spent enjoying the beauty and wonders of a history of in northern Croatia.
We visited Pula and the Roman amphitheater, Hercules temple on the Forum and walked the old town before settling in Rovinj. Who does not fall in love with this romantic cobblestone old medieval town with this narrow carless stone passageways? Enjoyed great food and company in a local restaurant (El Bugador).
Our transfer from Istria to Zagreb would seem to be just a long car ride... not so... Sarah and Ivan surprised us with a full day trip to wonderful medieval Istrian hill towns and exploring white truffles in the charming countryside and village of Groznjan and hilltop town of Motovun on the way to Zagreb.

Sarah and Ivan Royal Croatian tours are highly recommended and we will definitely use them again on our next trip! We have already recommended them to many friends and family.

Local specialist: Sarah Cosic

New Zealand 14 day trip
New Zealand | Jan 23 - Feb 5, 2024

Lori
Lori M.
Orlando, FL | Reviewed on Feb 08, 2024
Kim Kim put a wonderful jam packed vacation together for us in New Zealand. We wanted to do so much in our 14 days time in the county we they were able to fit in all our requests and more. Questions and concerns were always handled quickly. With so much to do and see I would have never been able to put our itInerary together. Way to many logistics and moving parts. I love how the vacation was tailored to us. We had about 17 different activities in our 14 days and all of our reservation,... Read more

Kim Kim put a wonderful jam packed vacation together for us in New Zealand. We wanted to do so much in our 14 days time in the county we they were able to fit in all our requests and more. Questions and concerns were always handled quickly. With so much to do and see I would have never been able to put our itInerary together. Way to many logistics and moving parts. I love how the vacation was tailored to us. We had about 17 different activities in our 14 days and all of our reservation, transportation and accommodation went as planned. Only a few things canceled but that was due to weather and we got a full refund. Every guide we had was welcoming and professional. Big shout out to Shaun at Altitude for our trip to Milford Sound and Iveta with Cheeky Kiwi. What a wonder beautiful county New Zealand it. This was a once in a lifetime trip. Thanks to Sabin and Laurel.

Hotel Reviews
Hotel Ibis Rotorua

Rooms were very dark and carpet seemed dirty. I would not stay here again. Staff was nice tough

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Hotel Britomart
Auckland

Probably one of my favorite hotels I have stayed in. very clean and quaint.

Authenticity & Character
Location
great location
Staff
very friendly
Cleanliness & Comfort
The White Morph - Heritage Collection
Kaikoura

Cute, quite and clean!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Laurel Thachuk
Laurel
Laurel Thachuk
Local specialist in Mooloolaba, Sunshine Coast Australia | Replied on Feb 08, 2024

Hi Lori,

Thanks so much for the lovely review. It has been a delight working with you so I am so glad you have had a wonderful trip!

Sabina

It was an amazing trip. It was a very action ...
Galapagos Islands | Jan 28 - Feb 4, 2024

L
Laurie P.
Chicago, IL | Reviewed on Feb 08, 2024
It was an amazing trip. It was a very action packed trip, lots of walking, snorkeling and sight seeing. We saw such incredible nature and I felt like I got to see a great deal of what the islands had to offer. The guide Astrid was so knowledgeable, we enjoyed the Darwin museum . The entire crew of the Bonita were so amazing, hardworking, kind, people. Renny our island guide and Deanna (lovely hostess) were particularly wonderful. Read more

It was an amazing trip. It was a very action packed trip, lots of walking, snorkeling and sight seeing. We saw such incredible nature and I felt like I got to see a great deal of what the islands had to offer. The guide Astrid was so knowledgeable, we enjoyed the Darwin museum . The entire crew of the Bonita were so amazing, hardworking, kind, people. Renny our island guide and Deanna (lovely hostess) were particularly wonderful.

Activity Reviews
Chinese Hat Islet
Chinese Hat Islet
Galapagos Islands
Santa Cruz Island: Highlands
Santa Cruz Island: Highlands
Cruise Ship
Santa Cruz Island: Black Turtle Cove
Santa Cruz Island: Black Turtle Cove
Cruise Ship
North Seymour Island
North Seymour Island
Cruise Ship
Visit to the Charles Darwin Research Station
Visit to the Charles Darwin Research Station
Puerto Ayora
Quality of Experience
Guides, Drivers and Staff
Astrid was very knowledgeable
Transport
Guided Hike to Tortuga Bay
Guided Hike to Tortuga Bay
Galapagos Islands

We weren't able to spend much time at Toruga Bay.

Local specialist: Mathias Onisseit
Mathias
Mathias Onisseit
Local specialist in Quito, Ecuador | Replied on Feb 27, 2024

Hi Laurie,

Thank you for this kind review! I’m glad to hear that you and Bill had a wonderful trip to the Galapagos Islands and that you enjoyed seeing the incredible wildlife the Enchanted Islands have to offer! I’m also happy to hear that you enjoyed the excellent service of the boat’s crew and I’m sure this only added to an overall wonderful vacation.

Maybe see you again in Ecuador to explore the Andes or the rainforest? In any case, I wish you always safe travels!

Best,
Mathias & the Authentic Ecuador team

Wonderful trip to Patagonia
Argentina | Jan 14 - Jan 28, 2024

L
Lauren C.
Ithaca, NY | Reviewed on Feb 08, 2024

We had a wonderful trip to Patagonia organized by Mery and supported by Joaquina. All transfers were always on time and we got lots of good suggestions from Joaquina about restaurants. We are looking forward to going again to Patagonia!

Local specialist: Mery Morelli
Mery
Mery Morelli
Local specialist in Buenos Aires, Argentina | Replied on Feb 08, 2024

Hi Lauren,

Thanks for your feedback! We are very happy to know that you enjoyed your experience here! We hope to receive you again shortly.

Warm regards,
Mery

Kimkim review
South Africa | Jan 29 - Feb 7, 2024

D
Denise O.
Keller, TX | Reviewed on Feb 08, 2024
Positive thoughts regarding using Kimkim would be the ability to review the itinerary prior to booking.
Things needed for improvement: Utilizing travel agents with experience agents who will be knowledgeable and clear concise with the ability to take initiative in providing the client needs. For instance, if you have three travel destinations with plane changes then take the initiative to find out the appropriate luggage allowance and make suggestion on packing for trip. If the hotels...
Read more

Positive thoughts regarding using Kimkim would be the ability to review the itinerary prior to booking.
Things needed for improvement: Utilizing travel agents with experience agents who will be knowledgeable and clear concise with the ability to take initiative in providing the client needs. For instance, if you have three travel destinations with plane changes then take the initiative to find out the appropriate luggage allowance and make suggestion on packing for trip. If the hotels are booked by the agency asking the hotel what toiletries do you provide to reduce the amount of items being brought. The agency taking the initiative to assure whatever tour company they choose to work with are on the same page as what was explained to the client. Our tours were amazing once started but there were confusion with both Cape town tour company and Zimbabwe tour company. With a great travel agency taking that extra little time to assure everything runs smoothly gives the clients an ease and the ability to enjoy their expensive vacation. Thanks.

Hotel Reviews
Chobe Princess Small Luxury Houseboat
Kasane, Botswana
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Nkosi Guest Lodge
Victoria Falls
Authenticity & Character
Location
Staff
Cleanliness & Comfort
South Beach Camps Bay Boutique Hotel
Cape Town
Authenticity & Character
Location
O
Staff
Cleanliness & Comfort
Activity Reviews
Tour Victoria Falls
Tour Victoria Falls
Victoria Falls
Quality of Experience
Guides, Drivers and Staff
Transport
Through the eye of an elephant
Through the eye of an elephant
Victoria Falls
Quality of Experience
Guides, Drivers and Staff
Transport
Boma Dinner and Drum Show
Boma Dinner and Drum Show
Victoria Falls
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day City Tour, Robben Island & Table Mountain
Full Day City Tour, Robben Island & Table Mountain
South Africa
Quality of Experience
Guides, Drivers and Staff
Transport
Day two on Chobe Princess
Day two on Chobe Princess
Chobe River - Namibia Side
Quality of Experience
Guides, Drivers and Staff
Transport
Cape Peninsula Tour
Cape Peninsula Tour
South Africa
Quality of Experience
Guides, Drivers and Staff
Transport
Sunset Cruise - Signature Deck
Sunset Cruise - Signature Deck
Victoria Falls
Quality of Experience
Guides, Drivers and Staff
Transport
Arrival Day aboard the Chobe Princess
Arrival Day aboard the Chobe Princess
Chobe River - Namibia Side
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Stephanie Louw
Stephanie
Stephanie Louw
Local specialist in Cape Town | Replied on Feb 12, 2024

Hi Denise and Gloria,

I believe you had an amazing trip.

We apologize for any inconvenience caused by the confusion with luggage allowances and late pick-up for one of your day tours. Rest assured, we do send detailed packing lists and flight luggage allowance information beforehand.

We understand the importance of experienced travel agents and proactive communication with tour companies, I hope the partial compensation makes up for the late pick up on your day tour.

I hope to have the opportunity to welcome you back for a seamless journey in the future.

Warm regards,
Steph

It was a great trip to Patagonia arranged via...
Patagonia | Jan 26 - Feb 3, 2024

V
Vineetha K.
Pleasanton, CA | Reviewed on Feb 07, 2024
It was a great trip to Patagonia arranged via kimkim. Jesse helped us with the itinerary planning, as well as suggested options that we could do based on our interest. She arranged for special meals that I needed. I really appreciate that. She made alternate arrangements when boxed lunch for one of our day trips was not dropped off as planned. The airport pick up/drop off and tour pick ups were very seamless, except at one place where the instructions were not provided in the itinerary to... Read more

It was a great trip to Patagonia arranged via kimkim. Jesse helped us with the itinerary planning, as well as suggested options that we could do based on our interest. She arranged for special meals that I needed. I really appreciate that. She made alternate arrangements when boxed lunch for one of our day trips was not dropped off as planned. The airport pick up/drop off and tour pick ups were very seamless, except at one place where the instructions were not provided in the itinerary to take the tour bus after the boat trip to the Glacier. We had a pick up come to our hotel in the morning so we expected to see a ride waiting for us, but no one was there, so we ended up having to Uber back to the hotel. This was a minor inconvinience. Other than that every thing was hassle free. We had a great experience. THank you for enabling us to have a memorable experience.

Activity Reviews
Boat Tour to Balmaceda & Serrano Glaciers
Boat Tour to Balmaceda & Serrano Glaciers
Chile

Whiskey with glacier ice at the end of the trip was great!

Trek to the Peak of Mount Ferrier
Trek to the Peak of Mount Ferrier
Chile

Quite intense and difficult hike. It was very steep. Not recommended for those with knee issues

Guides, Drivers and Staff
Ramiro was a great guide!
Penguin Colony on Magdalena Island
Penguin Colony on Magdalena Island
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jesse Barrera
Jesse
Jesse Barrera
Local specialist in Santiago | Replied on Feb 08, 2024

Hi Vineetha,

Thank you both for being such great travelers, it was my pleasure to plan this trip for you 😊 You survived all that hiking which was awesome and I'm sure you got to see some amazing views!

All the best in your future travels,
Jesse

Some challenge getting answers back in a time...
Indonesia | Feb 5 - Feb 6, 2024

D
Duna B.
Seattle, WA | Reviewed on Feb 07, 2024

Some challenge getting answers back in a timely manner, initial mixup in air flights days

Local specialist: Ana Bicanic
Ana
Ana Bicanic
Local specialist in Bali | Replied on Feb 13, 2024

Hello dear Duna,

I am sorry that this is the only thing you've had to say about your trip and I hope that that is not the only impression you have and that you had fun on your trip and enjoyed Indonesia!

I hope to welcome you back in Indonesia, Malaysia, Singapore or Japan in future!

All the best,
Ana

Amazing customer service!
South Africa | Nov 27 - Dec 9, 2023

E
erin s.
Ashburn, VA | Reviewed on Feb 07, 2024
We really enjoyed our first trip to South Africa. Bernice was amazing to work with and super responsive throughout the entire process. The level of customer service was excellent- Bernice or her co-workers would follow up to make sure transfers were on time and that we were taken care of during our stay and even left gift packages to help us celebrate our wedding anniversary. Our trip to the winelands was amazing and the 2 lodges she picked for our safaris in Kruger National Park (pondoro... Read more

We really enjoyed our first trip to South Africa. Bernice was amazing to work with and super responsive throughout the entire process. The level of customer service was excellent- Bernice or her co-workers would follow up to make sure transfers were on time and that we were taken care of during our stay and even left gift packages to help us celebrate our wedding anniversary. Our trip to the winelands was amazing and the 2 lodges she picked for our safaris in Kruger National Park (pondoro and lion sands river lodge) exceeded our expectations. We will definitely use KimKim for our next trip.

Local specialist: Bernice Vorster

Guide Aruna was outstanding went ...
Sri Lanka | Jan 22 - Jan 31, 2024

P
Paul M.
San Marcos, CA | Reviewed on Feb 07, 2024
Guide Aruna was outstanding went out of his way a couple of the hotels were a bit iffy while a couple were absolutely delightful so a bit hit and miss there Read more

Guide Aruna was outstanding went out of his way a couple of the hotels were a bit iffy while a couple were absolutely delightful so a bit hit and miss there

Hotel Reviews
Ru Boutique
Kandy

location the problem on major road so walking access a problem

Authenticity & Character
Location
Staff
Cleanliness & Comfort
98 Acres Resort & Spa
Ella

wonderful location and service

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Jetwing Lagoon
Negombo

one of the iffy hotels long list ...

Authenticity & Character
Location
Staff
Cleanliness & Comfort
no character whatsoever dirty terrible location extremely weird layout
Local specialist: Rozanne Kasthuri

Thailand vacation
Thailand | Jan 28 - Feb 6, 2024

Steve
Steve W.
Chicago, IL | Reviewed on Feb 07, 2024
We had a wonderful time. Leena was great showing us around Bangkok. She was very informative and enthusiastic about everything. She made sure we tried all of the different foods of Thailand. We really enjoyed her company. “B” was our tour guide in Chiang Mai. He also did a great job showing us around the temples and village of the Hmong tribe. We really enjoyed the half day with the elephants. That was one of our favorite excursions. Ben was our guide for the half day Phuket tour. She... Read more

We had a wonderful time. Leena was great showing us around Bangkok. She was very informative and enthusiastic about everything. She made sure we tried all of the different foods of Thailand. We really enjoyed her company. “B” was our tour guide in Chiang Mai. He also did a great job showing us around the temples and village of the Hmong tribe. We really enjoyed the half day with the elephants. That was one of our favorite excursions. Ben was our guide for the half day Phuket tour. She was also good. We could have skipped the gem factory. Wasn’t impressed with that. The speed boat ride to the Phi Phi islands was also exceptional. We are very happy we used KimKim for our trip! It was great not having to worry about excursions, transfers or drivers.

Hotel Reviews
Beyond Resort Kata
Phuket
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bodhi Serene Chiang Mai Hotel (SHA Extra Plus)
Chiang Mai
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kingston Suites Bangkok
Bangkok

This hotel was not updated and had a musty smell. Also ants in the bathroom

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
A visit to Mae Klong Railway market and Damnoen Saduak Floating Market!
A visit to Mae Klong Railway market and Damnoen Saduak Floating Market!
Bangkok

Worth driving out of Bangkok for. It was nice to experience the train and go out on the paddle boat along the canal. And the mango sticky rice was awesome

Quality of Experience
Guides, Drivers and Staff
Transport
Half-Day Eco Elephant Care!
Half-Day Eco Elephant Care!
Chiang Mai

This excursions is a must see! We thoroughly enjoyed being able to feed the elephants and bathe them. What an experience!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Temple and Hill tribes in Chiang Mai
Temple and Hill tribes in Chiang Mai
Chiang Mai

It was great to see how the tribe lives and be able to see the culture of the people

Quality of Experience
Guides, Drivers and Staff
Transport
Welcome and Temple Treasures of Chiang Mai
Welcome and Temple Treasures of Chiang Mai
Chiang Mai
Quality of Experience
Guides, Drivers and Staff
Transport
Enjoy Food Tasting in Chinatown!
Enjoy Food Tasting in Chinatown!
Bangkok
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Phi Phi island, Khai island, Pi Leh lagoon & Maya bay by speed boat
Phi Phi island, Khai island, Pi Leh lagoon & Maya bay by speed boat
Phuket

Amazing to be able to go out on the water to snorkel and swim. Beautiful scenery and experience

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Half-Day Bangkok City Tour
Half-Day Bangkok City Tour
Bangkok
Quality of Experience
Look
Guides, Drivers and Staff
Transport
Phuket Half-Day City Tour - Optional
Phuket Half-Day City Tour - Optional
Phuket

We were not impressed with the Gem factory and cashew nut factory. You really didn’t get to see anything being done in the factory. Was more for sales of products

Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Bangkok!
Welcome to Bangkok!
Bangkok
Quality of Experience
The guide was exceptional. She made sure we did everything
Guides, Drivers and Staff
Transport
Local specialist: Tina Oo
Tina
Tina Oo
Local specialist in Thailand | Replied on Feb 07, 2024

Hi Steve,
Thank you so much for the detailed review.
I am happy that you enjoyed most of the time here in Thailand. We really appreciate your feedback and we'll try to improve the services better in the future.
Your review made me and my team happy and we realized what we need to focus more on for the next travelers.
Best,
Tina

All the tour guides were VERY knowledgeable a...
France | Jan 16 - Jan 30, 2024

Derina
Derina P.
Ashburn, VA | Reviewed on Feb 06, 2024
All the tour guides were VERY knowledgeable and super friendly.
We especially enjoyed the Nice part of our tour and Xavier as our guide.
Resihome in Nice was not as nice as we hoped.
Marriot was nice and the staff very friendly.
Train ride was ok. Difficult to navigate due to our large luggage and inexperience traveling on trains. Would prob prefer not to travel via train in the future.
Read more

All the tour guides were VERY knowledgeable and super friendly.
We especially enjoyed the Nice part of our tour and Xavier as our guide.
Resihome in Nice was not as nice as we hoped.
Marriot was nice and the staff very friendly.
Train ride was ok. Difficult to navigate due to our large luggage and inexperience traveling on trains. Would prob prefer not to travel via train in the future.

Hotel Reviews
Residhome Nice Promenade
Nice

Hotel needs updating. Some cleanliness issues due to mostly age. Sun deck very worn and aged, Not really a nice feature.

Authenticity & Character
Location
Close to beach and street with lots of restaurants.
Staff
Cleanliness & Comfort
Please see comments in the review section.
ibis Paris CDG Airport
Tremblay en France

Very bare bones type hotel. Shower was weird set up. Clean, restaurant and bar very nice option as we got in late and were flying out in the a.m. ok with staying here due to the fact that we really only needed a place to sleep. Would def not to want an extended stay here.

Authenticity & Character
Location
Great location by airport
Staff
Cleanliness & Comfort
Not really comfortable but clean.
Residence Inn by Marriott Paris Didot Montparnasse
Paris

Very friendly staff. Rooms clean and updated.

Authenticity & Character
Location
Staff
We had a lot of questions in general and everyone very willing to help.
Cleanliness & Comfort
Large Updated TV’s room cleaned daily
Local specialist: Josee Legrand
Josee
Josee Legrand
Local specialist in Lacenas | Replied on Feb 13, 2024
Dear Derina, I would like to thank you for giving us your feedback on your trip to France! Your kind words and positive review are really appreciated. I appreciate your comments on both the highlights and the negative experience. I wanted to let you know that I did follow up on the issue of the hotel in Nice and the hotel assures us they will be renovating soon. I apologize for that inconvenience. I strive to provide the best experience for my travelers and your comments allow us to... Read more

Dear Derina,

I would like to thank you for giving us your feedback on your trip to France! Your kind words and positive review are really appreciated.

I appreciate your comments on both the highlights and the negative experience. I wanted to let you know that I did follow up on the issue of the hotel in Nice and the hotel assures us they will be renovating soon. I apologize for that inconvenience.

I strive to provide the best experience for my travelers and your comments allow us to improve.
So thank you for taking the time to share your feedback as they are very important to us. You help us to control, maintain, and improve the quality of our services and those of our local partners. I hope you will travel with us again.

Thanks again for your trust in Kim Kim and in our team !

Respectfully,
Josée

The activities and sites we chose based on yo...
Patagonia | Jan 20 - Jan 30, 2024

Pavla
Pavla P.
Czechia | Reviewed on Feb 06, 2024
The activities and sites we chose based on your recommendations were the right fit for us - we really enjoyed all the excursions. All the local service providers / guides were just great, helpful, very nice people, friendly and easy to chat with and happy to share information on various local topics - be it Maria at Puerto Varas for the trip to Osorno volcano, Chloe for the kayaking, the Aqua Fresca team at Punta Arenas or Nara and Andres in Puerto Natales. Last but not least, Antonia with... Read more

The activities and sites we chose based on your recommendations were the right fit for us - we really enjoyed all the excursions. All the local service providers / guides were just great, helpful, very nice people, friendly and easy to chat with and happy to share information on various local topics - be it Maria at Puerto Varas for the trip to Osorno volcano, Chloe for the kayaking, the Aqua Fresca team at Punta Arenas or Nara and Andres in Puerto Natales. Last but not least, Antonia with the team from the Estancia were also amazing (and the lunch prepared there was way beyond our expectations - speaking for myself, I have never had better lamb asado!
Only the drivers taking us from/to the airports seemed not to be always quite informed that those transfers were already paid for, but we managed to explain and got this solved rather quickly.
The selection of hotels was just right as we wanted (we particularly loved the hotel Vendaval in Puerto Natales) and the overall organisation was perfect.
Indeed, our overall positive impressions from our trip were enhanced by the exceptionally good weather.
Thank you all!!!

Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales & Pucon, Chile | Replied on Feb 22, 2024
Thank you Pavla! Sounds like the weather was very much in your favor for this trip, which is not so typical for Patagonia. We loved having you all, our partners and guides really enjoyed the company of your group and thanks for the kind words, I've passed your positive feedback along to each of them involved. I can say with 100% certainty that the lamb barbecue at Estancia La Peninsula is the best in all of Patagonia hahah, no I can't be that certain but it's the best I have ever had and it... Read more

Thank you Pavla! Sounds like the weather was very much in your favor for this trip, which is not so typical for Patagonia. We loved having you all, our partners and guides really enjoyed the company of your group and thanks for the kind words, I've passed your positive feedback along to each of them involved. I can say with 100% certainty that the lamb barbecue at Estancia La Peninsula is the best in all of Patagonia hahah, no I can't be that certain but it's the best I have ever had and it makes me happy to hear someone else say the same. Thank you all for trusting us and wishing you all the best!

Colorful, beautiful Guatemala!!!
Guatemala | Jan 28 - Feb 4, 2024

Carol
Carol T.
Portland, OR | Reviewed on Feb 06, 2024
Our 8-day tour in Guatemala was wonderful. Each site we visited was beautiful, interesting, and fun. Our guide, Lukas, was patient, kind, knowledgeable, helpful, and really a fantastic person overall. The lodgings were also lovely-not fancy, but well- cared for, comfortable, and with great breakfasts! Our drivers were skilled in some difficult terrains, and all of our transitions went smoothly. Home now and smiling to think about all our great experiences! Read more

Our 8-day tour in Guatemala was wonderful. Each site we visited was beautiful, interesting, and fun. Our guide, Lukas, was patient, kind, knowledgeable, helpful, and really a fantastic person overall. The lodgings were also lovely-not fancy, but well- cared for, comfortable, and with great breakfasts! Our drivers were skilled in some difficult terrains, and all of our transitions went smoothly. Home now and smiling to think about all our great experiences!

Hotel Review
Hacienda Tijax
Fronteras

I loved this lodging. The jungle plants, the location on the Rio Dulce, the excellent restaurant. It’s beautifully designed, with interesting and comfortable dwellings. There are several activities available and the boat ride on the river is outstanding!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Matt Hartell

Adventure of a lifetime now off our bucket list! All thanks to Gummi
Iceland | Jan 28 - Feb 2, 2024

Sandra
Sandra D.
Columbia, TN | Reviewed on Feb 06, 2024
There is absolutely not one thing we would change anything about our trip. It was absolutely perfect and all thanks to Gummi. We cannot say enough wonderful things about him. We highly recommend him and KimKim, Functioning both as our travel agent and tour guide. I interacted with him for several months. Always the epitome of professionalism. He went above and beyond to ensure our trip was perfect. As a travel agent, he worked with me to plan the ultimate adventure which was not only... Read more

There is absolutely not one thing we would change anything about our trip. It was absolutely perfect and all thanks to Gummi. We cannot say enough wonderful things about him. We highly recommend him and KimKim, Functioning both as our travel agent and tour guide. I interacted with him for several months. Always the epitome of professionalism. He went above and beyond to ensure our trip was perfect. As a travel agent, he worked with me to plan the ultimate adventure which was not only packed with all of the essential Icelandic sights but tailored it to our personal interests as well. We explored the Golden Circle, went dog-sledding, road Icelandic horses on the beach, explored an Ice Cave, saw seals in the wild, visited black sand and diamond beach, soaked in the secret and Blue lagoons and to top it off we saw the Northern lights. The trip was organized in way that fell seamless and efficient. He helped us with a packing list so we felt prepared to brave the Icelandic weather. . Very polite and well mannered not to mention super funny. He helped with our luggage, coats, etc. He made reservations for us at restaurants.

As a tour guide, he was not only incredibly informative (teaching us about the history, culture, geology and science of Iceland) but he was very welcoming, helping us to feel like locals instead of tourists. It was clear he knew the land and sights extremely well. You could also tell he had a passion for his Native homeland. He was super accommodating: absolutely no request was too big or small. No question was to silly for him to address. And believe me, we can be silly. I would rate Gummi a 20/10. We have been on many trips together as a group and agree he is by far the best guide/agent that we have worked with. Gummi ensured our trip to Iceland was absolutely memorable. A trip of a lifetime. We cannot wait to return to Iceland although it will be during the summer. We will definitely be using Gummi's services again in the future.

We highly recommend this trip, Gummi and KimKim.

Hotel Reviews
Hörgsland guesthouse and cottages
Kirkjubaejarklaustur

These cottages were nice. A great place to stay while looking for the Northern lights. Breakfast doesn't start until 8 am which can be a problem if you are leaving early. Overall, a great experience. Very cute.

Authenticity & Character
Location
The location was perfect for pursuit of the northern lights.
Staff
Cleanliness & Comfort
Old Charm Reykjavík Apartments
Reykjavík

Fabulous location. Very clean. Breakfast is not provided. Would stay here again.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Reykjavik Residence Apartment Hotel
Reykjavík

This apartment was lovely. Very clean. Great location. Provided a wonderful breakfast daily.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Lunar Landscapes & Healing Waters – Blue Lagoon Immersion
Lunar Landscapes & Healing Waters – Blue Lagoon Immersion
Iceland

Thankfully the volcano had settled down for us to be able to enjoy the blue lagoon. Absolutely spectacular. A must do for anyone.

Quality of Experience
Quality of Experience
Guides, Drivers and Staff
Transport
Transport
Icelandic horse riding tour
Icelandic horse riding tour
Iceland

This was one of my favorite things. Awe who am I kidding. Everything was my favorite. These ladies loved there animals. It was very clear it was more than a job to them. They were very accommodating as well. We road on a black sand beach.

Quality of Experience
Guides, Drivers and Staff
Transport
Gummi was our guide. Despite the weather we all felt very safe.
Crystal Blue Ice Cave
Crystal Blue Ice Cave
Iceland

The ice cave adventure was freaking amazing. Super interesting. The guide was very friendly and had all of the things we needed. This is a must do while in Iceland

Quality of Experience
Guides, Drivers and Staff
Transport
Hunting the Northern Lights with a Guide -Private tour
Hunting the Northern Lights with a Guide -Private tour
Iceland

Oh my gosh, this was spectacular. We were worried we would not be able to visualize the aurora due to clouds. Fortunately a winter storm with high winds came through a cleared the clouds. Gummi was able to find them right away. We spent quite a bit of time marveling at the site. As an added bonus, Gummi was able to perform some phenomenal photography for us.

Quality of Experience
Guides, Drivers and Staff
Gummi absolutely knew Iceland very well. He treated us all like royalty. Such a great man.
Transport
I felt safe riding with Gummi in quite a lot of stormy and snowing conditions
The Secret Lagoon
The Secret Lagoon
Iceland

This was very fun. I am glad we went here prior to the Blue Lagoon. It is not as posh as the Blue Lagoon but still great. It was amazing to be in the Lagoon warm while snow was falling. I took water shoes. They provide towels so no need to pack extra.

Quality of Experience
Guides, Drivers and Staff
Transport
Gummi was our personal guide for the trip. He was absolutely phenomenal
Dogsledding Mosfellsdalur
Dogsledding Mosfellsdalur
Iceland

Absolutely spectacular. I could tell the staff takes very good care of their dogs. They were so passionate. The dogs were so excited to be selected. They were eager to run and pull the sleds. We were able to pet them. The mushers were very professional. We had a party of 4. Each one of us was able to take turns mushing (driving the sled) although I think the dogs were actually in charge. LOL. They provided us with a jump suit which really helped keep us warm. Picture opportunities were provided. I highly recommend this activity.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist:
G
Guðmundur P.
Iceland | Replied on Feb 15, 2024

Thank you for the amazing review Sandy, although I can not for the life of me understand why you'd say I was funny, all those "jokes" you thought I was making.. yeh I was being dead serious hahah :D

Seriously, you girls were such an amazing group! I miss you all already and can't wait for you to come back so I can show you the green version of Iceland in summer :D

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
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Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

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Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.