Kimkim Trip Reviews

4.8
Based on 19,788 ratings
Read 19,788 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

The trip was great, and everything that Irene...
Italy | Sep 22 - Oct 5, 2023

Che
Che S.
Clarendon, TX | Reviewed on Oct 12, 2023

The trip was great, and everything that Irene/KimKim prepared for us was absolutely amazing. I would recommend KimKim to anyone. Every detail of our trip was planned and executed without a problem. We will definitely be using KimKim on our next adventure.

Local specialist: Irene Lappa

Italy 2023
Italy | Sep 22 - Oct 3, 2023

Douglas
Douglas P.
Bay Shore, NY | Reviewed on Oct 12, 2023
I had written this review last week: To Harris Bitsounis and his team - Thank you for a very good experience in Rome, Florence and Venice. An excellent learning experience. All of the transportation connections were spot on. The Travel 12 communication service was very helpful. Of the hotels: The hotel is Venice was very good, perfect location, amenities and a helpful, friendly staff. Room was small and without seating. The hotel in Florence had a helpful and friendly staff. Room was small... Read more

I had written this review last week:

To Harris Bitsounis and his team - Thank you for a very good experience in Rome, Florence and Venice. An excellent learning experience. All of the transportation connections were spot on. The Travel 12 communication service was very helpful. Of the hotels: The hotel is Venice was very good, perfect location, amenities and a helpful, friendly staff. Room was small and without seating. The hotel in Florence had a helpful and friendly staff. Room was small and without seating. Location was distant and frightening to walk to in the darkness of night. The hotel in Rome had a helpful and friendly staff. The location was good. The room was clean. The presentation was poor. The entrance was dirty. All the cites were busy and crowded with tourists. The planned transportation connections made the entire trip work. The weather was perfect and there was no time wasted. Best regards, Doug and Connie Peden

Additionally, the tour guides for the Vatican, Colosseum and Roman Forum as well as the tour in Florence were excellent. The guides were professional and knowledgeable. The tour through Venice was adequate to gain an understanding of Venice.

Hotel Reviews
Hotel Olimpia
Venice

Excellent location, Excellent amenities. Friendly and helpful staff. Good breakfast. Small room.

Authenticity & Character
Full service hotel
Location
Near transportation
Staff
Full time, full service staff
Cleanliness & Comfort
Full service hotel. Room was small with no seating within.
Alfieri9 Boutique Hotel
Florence

Friendly staff. Small, clean Room. Excellent breakfast.

Authenticity & Character
Dark and desolate place to walk to at night
Location
Dark and desolate place to walk to at night
Staff
Friendly and helpfull
Cleanliness & Comfort
Room was clean. 2nd floor entrance was presentable.
Aenea Superior Inn
Rome

Friendly, helpful staff. Good location. Clean Room. Poor presentation. Dirty entrance.

Authenticity & Character
Needs a lobby
Location
Centrally located
Staff
Helpful and friendly
Cleanliness & Comfort
No
Activity Review
Vatican Guided Tour
Vatican Guided Tour
Rome

Amazing to see. Too much to see. Requires more time.

Quality of Experience
Guides, Drivers and Staff
knowledgeable , humorous
Transport
Helpful
Local specialist: Marianna Blatsouka
Harris
Harris Bitsounis
Local specialist in Athens | Replied on Oct 31, 2023

Dear Douglas,

I am really happy that you enjoyed your trip in some of the best parts of Italy. I am glad also hearing that you had great time in all these destinations and you enjoyed your tours. Also I would like to thank you regarding the feedback for the hotels as it is very helpful to get better and better day by day!

I wish you safe travels!

Best regards,
Harris

KimKim is great!!
Greece | Sep 28 - Oct 8, 2023

N
Naomi W.
East Norwalk, CT | Reviewed on Oct 12, 2023
Chris put together an awesome trip to Greece for us. Everything was seamless and stressless. The kimkim team on the ground was there to help us with any changes or issues we had. I would definitely use KimKim again. Read more

Chris put together an awesome trip to Greece for us. Everything was seamless and stressless. The kimkim team on the ground was there to help us with any changes or issues we had. I would definitely use KimKim again.

Hotel Reviews
San Salvatore Monastery
Chania

The San Salvatore Monastery in Chania was beautiful. It felt like we were staying in an apartment, which was quite unique. However, future visitors should know that there are many steps to get up to the hotel, which might not be ideal for everyone. Despite this, it was a lovely place!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Olive Green Hotel
Heraklion

The Olive Green in Heraklion was also a good hotel . We weren't there for very long, but our stay was good!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Maltese Estate
Santorini

The La Maltese Estate in Santorini was nice, situated in a less crowded area which was a plus. The location was pretty good and the overall experience was pleasant.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Athens Manor Houses
Athens

The Athens Manor Houses was a great hotel with a convenient location and pleasant staff. The room was comfortable, and breakfast was good. However, there was a minor issue with noise at night due to a metal plate on the road outside the hotel. Every time a car ran over it, it was slightly disruptive.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Shape Luxury Suites
Hermoupolis, Syros

The Shape Luxury Suites in Syros was okay. The hotel didn't really stand out in any significant way.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Old Town of Chania guided walk
Private Old Town of Chania guided walk
Chania

The Private Old Town of Chania guided walk was a nice experience. By this point in the trip, we were a bit tired, but the tour guide was good and it was nice to explore the town.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Knossos & Museum Tour
Private Knossos & Museum Tour
Greece

The Palace of Knossos and Heraklion Archaeological Museum Private Tour was pretty good. The tour guide was fine, and the historical sites were interesting.

Quality of Experience
Guides, Drivers and Staff
Transport
Premium Sunset Catamaran Cruise in the Caldera lagoon
Premium Sunset Catamaran Cruise in the Caldera lagoon
Santorini

The Premium Sunset Catamaran Cruise in the Caldera lagoon was very enjoyable. The views were beautiful and the overall experience was relaxing and pleasant.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Santorini Highlights & Akrotiri
Santorini Highlights & Akrotiri
Santorini

The Discover Santorini tour was a nice experience. Santorini is a beautiful place, the tour was a bit crowded.

Quality of Experience
Guides, Drivers and Staff
Transport
Hermoupolis walking tour 
Hermoupolis walking tour 
Syros

The Hermoupolis walking tour in Syros was fantastic. Our guide, Antonio, was friendly, informative and made the tour enjoyable.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Athens Highlights Tour
Private Athens Highlights Tour
Athens

The Private Athens Highlights Tour in Athens was interesting, thanks to our tour guide, Stevie, who was very knowledgeable about the history of the city. However, an optional iPad feature didn't really add much value to the experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Chris Leontopoulos

Bhutan visit
Bhutan | Sep 24 - Oct 6, 2023

Vi
Vi P.
Canada | Reviewed on Oct 12, 2023
My son and I had a fantastic tour and trek in Bhutan from September 23 to October 5, 2023. We booked through vishal of Himalayan kingdom adventurers and would highly recommend him. He took care to check in to make sure everything was going well with our accommodation, food and to confirm our tour was going well. Our guide was Tashi for the tour and 4 day trek. Tashi was a wealth of historical knowledge and provided answers for all our questions. He facilitated a memorable trek despite a lot... Read more

My son and I had a fantastic tour and trek in Bhutan from September 23 to October 5, 2023. We booked through vishal of Himalayan kingdom adventurers and would highly recommend him. He took care to check in to make sure everything was going well with our accommodation, food and to confirm our tour was going well. Our guide was Tashi for the tour and 4 day trek. Tashi was a wealth of historical knowledge and provided answers for all our questions. He facilitated a memorable trek despite a lot of rain. He went above and beyond to ensure our experience in Bhutan was exceptional.
We arrived in Bhutan to enjoy a cultural festival in Thimphu, which exposed my son and I to a true Bhutanese experience. Our visit to punakha was a highlight with the warmer climate, ancient fortress and fertility temple as a few of the high lights.

Local specialist: Vishal Pradhan
Vishal
Vishal Pradhan
Local specialist in Paro, Bhutan | Replied on Oct 19, 2023

Dear Vi,

Glad to hear that you and your son had a great time in Bhutan. We appreciate having had the chance to organize this trip and be able to show our beautiful country to you. I shall certainly share your kind words to our team, Thank you again Robin.

Great trip to Morocco
Morocco | Oct 2 - Oct 8, 2023

Clare
Clare M.
Bethesda, MD | Reviewed on Oct 11, 2023
Said was absolutely wonderful to plan with and Abdou, our guide was a wealth of information about Morocco! Read more

Said was absolutely wonderful to plan with and Abdou, our guide was a wealth of information about Morocco!

Hotel Reviews
Les Jardins De La Koutoubia
Marrakech

Delicious breakfast, incredible service, really lovely pool to relax beside after several days of traveling.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Ksar Ighnda
Ait Benhaddou
Authenticity & Character
Location
Is truly beautiful!
Staff
Cleanliness & Comfort
Prettiest room we stayed in!
Desert Luxury Camp Erg Chebbi
Merzouga
Authenticity & Character
Location
Looks out on beautiful dunes.
Staff
Cleanliness & Comfort
Riad Fes Maya Suite & Spa
Fès
Authenticity & Character
Location
Super close to the Medina.
Staff
Wara was amazingly accommodating. She found us a local guide as soon as we arrived and even brought breakfast to our room before service hours bc we were leaving so early.
Cleanliness & Comfort
Activity Reviews
Marrakech Evening Food Tour
Marrakech Evening Food Tour
Marrakesh

Abdul was a great guide and this was a super fun way to have dinner.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Transfer from Fez to Merzouga Desert
Private Transfer from Fez to Merzouga Desert
Morocco

This is a VERY long ride, closer to 10-10.5 hours but Abdou was amazing and being able to spend time in the Sahara was definitely worth it. We absolutely thought it was worth it to stay 2 nights.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
From Merzouga Desert to Aït Benhaddou
From Merzouga Desert to Aït Benhaddou
Morocco

Again, a longer drive than maybe we anticipated closer to 7 hours.

Quality of Experience
Guides, Drivers and Staff
Transport
ATV/Quad adventure in Merzouga
ATV/Quad adventure in Merzouga
Merzouga

Super fun!

Quality of Experience
Lou
Guides, Drivers and Staff
Transport
Guided Tour of Hassan II Mosque
Guided Tour of Hassan II Mosque
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Saïd Nayt Addi
Saïd
Saïd Nayt Addi
Local specialist in Marrakech | Replied on Oct 13, 2023

Hi Clare,

Thank you so much for sharing your review of your trip to Morocco! We're thrilled to hear that you had a fantastic experience exploring this beautiful country. It sounds like your journey was filled with incredible moments, and we appreciate your kind words.

Best Wishes,
Said

A Fantastic Week in Morocco!
Morocco | Sep 27 - Oct 4, 2023

Brett
Brett B.
Clearwater, FL | Reviewed on Oct 11, 2023
We (party of 4 adults/2 couples from USA) had an amazing time while on vacation in Morocco. Everything went smoothly from the initial contact with KimKim.com, throughout the pre-planning process and follow-up with Said, and along the trip itself with our knowledgeable and friendly tour guides Faisal and Hannan. The tour we picked (Taste of Morocco/8-days) was customizable to our specific needs and wants, and everyone was accommodable to changes throughout the trip. The hotels (Riads), all... Read more

We (party of 4 adults/2 couples from USA) had an amazing time while on vacation in Morocco. Everything went smoothly from the initial contact with KimKim.com, throughout the pre-planning process and follow-up with Said, and along the trip itself with our knowledgeable and friendly tour guides Faisal and Hannan. The tour we picked (Taste of Morocco/8-days) was customizable to our specific needs and wants, and everyone was accommodable to changes throughout the trip. The hotels (Riads), all 5-star, were fantastic and it was hard to pick a favorite. They were very clean, comfortable and 1st Class, with Moroccan flair. We felt the cost was very reasonable. The food in Morocco was fantastic and we did not have a bad meal anywhere inside or outside of our hotels. The add-on activities and sites were well organized and we were delivered on time to all activities. The tour van was large enough for all of our large luggage, comfortable, fairly new and was non-smoking with A/C. Faisal was our daily guide for the week and we could not have asked for a better guide. He was professional, knowledgeable, punctual, funny and neat. We enjoyed being with Faisal everyday and we trusted his Moroccan insight and felt very safe everywhere we went. Faisal directed us to the best things of interest at every stop and advised us as to what to do and what not to do if we were unsure. He was key in making the trip unforgettable. Hannan who spent an entire day with us in Marrakesh, guided us through the Medina souks and took us on an evening food tour. She too was very knowledgeable, professional and friendly. We appreciated her market insight and the extra time she spent to show us to specific places of interest and shops. For anyone wanting to see all Morocco has to offer, we highly recommend using KimKim.com and the Taste of Morocco tour. If you are able to work with Said, Faisal and Hannan, we guarantee you will have a wonderful time in Morocco. Thanks to all of them from all of us for making our vacation unforgettable. We already miss Morocco and their friendly people and great food. We would not hesitate in booking this tour again it was fabulous, and we will consider using KimKim.com for other locations in the future.

Hotel Reviews
Desert Luxury Camp Erg Chebbi
Merzouga

Great Luxury Camp. Staff friendly and accommodating. Great activities.

Authenticity & Character
True luxury Berber experience
Location
in the middle of the Sahara. Secluded.
Staff
friendly and helpful
Cleanliness & Comfort
Very clean and comfortable especially considering the location
Riad Cherifa
Chefchaouen

Great authentic Riad Hotel. Very clean and close to all shops and restaurants in the heart of the Blue City. Breakfast was great and staff very friendly and helpful with dinner recommendations

Authenticity & Character
True Riad experience
Location
In the heart of everything
Staff
Friendly and Helpful
Cleanliness & Comfort
very comfortable and super clean
Les Jardins De La Koutoubia
Marrakech

5-Star in every way. Friendly staff and great amenities. Breakfast was buffet and had many options. Location was awesome, as the hotel was inside the Medina and very close to souk (shopping) area and square. The two swimming pools were a great place to cool off. Must spend at least 2 days here. Very classy and would stay agin.

Authenticity & Character
Great Old School authentic Moroccan decor
Location
super close to all activities, market, square and Mosque
Staff
very friendly and always smiling
Cleanliness & Comfort
very roomy, very clean and comfortable. No complaints
Activity Reviews
Casablanca to Chefchaouen via Rabat
Casablanca to Chefchaouen via Rabat
Morocco

From the beautiful Mosque in Casablanca, to the Hassan V tomb in Rabat, to the conclusion in the wonderful breathtaking Blue City, this day was very memorable.

Quality of Experience
Our guide Faisal who pointed out all areas of interest along the way
Food
the restaurant recommendation in Chefchaouen was fantastic.
Guides, Drivers and Staff
Faisal was great and very knowledgeable. Great driver too.
Transport
many stops of great interest.
Marrakech Evening Food Tour
Marrakech Evening Food Tour
Marrakesh

Hannan was a great tour guide. We were able to taste and experience different dishes from different vendors and restaurants. Olives, cookies, breads meats and desserts. All fantastic.

Quality of Experience
Hannan and her inside knowledge
Food
Everything the food was very tasty and fresh
Guides, Drivers and Staff
Hannan was our guide and she made the experience special
Transport
No transport as we walked directly form the hotel
Hammam & Spa Experience Marrakech
Hammam & Spa Experience Marrakech
Morocco

This was an unforgettable experience. Amazing bath and massage

Quality of Experience
Unique experience
Guides, Drivers and Staff
Faisal was great
Transport
Faisal made sure we were on time and that all details were taken care of
Local specialist: Saïd Nayt Addi
Saïd
Saïd Nayt Addi
Local specialist in Marrakech | Replied on Oct 13, 2023
Hi Brett, Thank you for sharing your wonderful and detailed review of your recent vacation in Morocco with us. We're delighted to hear that you had an amazing time and that every aspect of your trip met or exceeded your expectations. It's heartening to know that you had a smooth experience from the initial contact with KimKim.com all the way through the pre-planning and follow-up with us. We take pride in providing a seamless and customizable experience, and your positive feedback reaffirms... Read more

Hi Brett,

Thank you for sharing your wonderful and detailed review of your recent vacation in Morocco with us. We're delighted to hear that you had an amazing time and that every aspect of your trip met or exceeded your expectations.

It's heartening to know that you had a smooth experience from the initial contact with KimKim.com all the way through the pre-planning and follow-up with us. We take pride in providing a seamless and customizable experience, and your positive feedback reaffirms that our efforts are paying off.

We are especially thrilled to hear that your tour guides, Faisal and Hannan, played a pivotal role in making your trip memorable. Their professionalism, knowledge, and friendliness are qualities we value in our team, and we will certainly pass on your compliments to them. Faisal's insights, humor, and punctuality were clearly appreciated, and Hannan's guidance through the Medina souks and the delightful food tour contributed to an unforgettable experience.

It's wonderful to know that you enjoyed the 5-star Riads, each with its own unique Moroccan charm, and that you found the accommodations clean, comfortable, and top-notch. We understand how essential comfortable lodgings are during a vacation, and we're pleased to have met your expectations.

Your positive comments about the tour's value and the excellent food in Morocco are greatly appreciated. We're thrilled that you enjoyed the culinary delights of the country and that every meal left a positive impression.

At Original Travels, we strive to offer the best experiences to our travelers, and your kind words are a testament to our commitment. We're also excited to know that you would consider booking this tour again and using KimKim for future travel plans.

Warm regards,
Said

Great Trip to Greece
Greece | Sep 19 - Oct 10, 2023

Susan & Bob
Susan & Bob M.
Roanoke, VA | Reviewed on Oct 11, 2023
Loved our trip to Greece. All activities were amazing and Angela was there always to provide support if needed. Read more

Loved our trip to Greece. All activities were amazing and Angela was there always to provide support if needed.

Activity Reviews
Athens by Night Segway tour
Athens by Night Segway tour
Athens

Loved this evening tour as we covers miles of Athens at ease‼️ This ended up being a private tour and we had a great time with our guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Athens Street Art Tour
Athens Street Art Tour
Greece

History, culture & street art rolled into one experience‼️

Quality of Experience
Guides, Drivers and Staff
Transport
The City Streets & Great Eats of Athens Tour
The City Streets & Great Eats of Athens Tour
Greece

Great tour and the guide was a pure delight.

Quality of Experience
Guides, Drivers and Staff
Transport
Athens Highlights Mythology Tour
Athens Highlights Mythology Tour
Greece

Great experience, guide very knowledgeable ‼️❤️🥰

Quality of Experience
Guides, Drivers and Staff
Transport
Day Black Waters Sea Kayak
Day Black Waters Sea Kayak
Greece

Sorry I got confused there was no issue in Crete with the drive picking Bob up - the issue was on this tour in Santorini.

Quality of Experience
Food
Guides, Drivers and Staff
Drive pick up issue
Transport
Same as above
Traditional Villages Tour 2023
Traditional Villages Tour 2023
Santorini

Great fun, the guide was awesome and really made a fun day out of everything.

Quality of Experience
Guides, Drivers and Staff
Drive and guide were both great‼️❤️🥰
Transport
Day or Sunset Fishing Tour
Day or Sunset Fishing Tour
Santorini

What a fun day on the boat! Made new friends and had a great experience.

Quality of Experience
Food
The people on board were not told I was gluten free but finally found flour that was gluten free to cook the fish in.
Guides, Drivers and Staff
Transport
Knossos Palace & Authentic Crete with Local Experiences from East P9
Knossos Palace & Authentic Crete with Local Experiences from East P9
Greece

Loved Alexander as a guide‼️🥰 Great day with many off the beaten path places, great trout lunch and the expert guide at the palace was amazing‼️❤️🥰

Quality of Experience
Guides, Drivers and Staff
Transport
The Real Cretan Cooking Experience
The Real Cretan Cooking Experience
Chania

Great experience - all aspected were awesome: history, culture, cooking and the food‼️🥰❤️

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Kayak Kedrodassos: Exotic Shores
Kayak Kedrodassos: Exotic Shores
Greece
Quality of Experience
Guides, Drivers and Staff
Transport
Driver got confused about where to pick Bob up but in the end it all worked out.
Local specialist: Angela (Aggeliki) Giannioti
Angela (Aggeliki)
Angela (Aggeliki) Giannioti
Local specialist in Greece | Replied on Oct 12, 2023

Yeia sas, Susan, and Bob!

I'm thrilled to see that you had such a wonderful time here in Greece with us. Amazing photos!

We would love to see you coming back soon and I will be here and more than happy to assist you with your next adventure in Greece!

Safe travels!

Our very best,
Angela and the GA Trips team

The entire experience from start to finish wa...
Italy | Sep 27 - Oct 10, 2023

Martha
Martha F.
Norfolk, VA | Reviewed on Oct 11, 2023
The entire experience from start to finish was exceptional, from planning to the trip itself. Our tour guides and the tours themselves were excellent. This was our first trip to Europe and it could not have been better, despite the record number of visitors to Italy this time of year. Irene made this a wonderful experience and I plan to ask her assistance for future travel plans outside the U.S. I have recommended her and Kimkim to several friends already. Read more

The entire experience from start to finish was exceptional, from planning to the trip itself. Our tour guides and the tours themselves were excellent. This was our first trip to Europe and it could not have been better, despite the record number of visitors to Italy this time of year. Irene made this a wonderful experience and I plan to ask her assistance for future travel plans outside the U.S. I have recommended her and Kimkim to several friends already.

Hotel Reviews
Lancaster Hotel
Milan
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Due Mari
Sestri Levante

The location was perfect and Sestri Levante was lovely. This peaceful setting was exactly what we needed toward the end of our 2 week trip. The shower was very tight and made it a bit challenging to bath but the views from the room made up for this.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Relais Le Clarisse Rome
Rome

Beatrice had breakfast ready every morning and she was lovely.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ottantotto Hotel Florence
Florence

Handy to have self-serve laundry mat across the street from hotel! Check in was a bit tricky but we loved the room. Location was quiet and within walking distance to everything, including our favorite gelato spots!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Villa di Sorrento
Sorrento

Shower was tight but otherwise room was very nice.

Authenticity & Character
Location
easy access to Marina, restaurants and shops
Staff
Cleanliness & Comfort
Local specialist: Irene Lappa

Italy Family Vacation
Italy | Sep 28 - Oct 4, 2023

M
Michael P.
Ossining, NY | Reviewed on Oct 11, 2023
Moreno helped plan an amazing trip to Italy. The process was super easy and the trip went as smoothly as possible. Had experiences we would have never had if I had planned the trip on my own. Thank you! Read more

Moreno helped plan an amazing trip to Italy. The process was super easy and the trip went as smoothly as possible. Had experiences we would have never had if I had planned the trip on my own. Thank you!

Activity Review
Capri and the Amalfi coast boat tour with the Blu Grotto
Capri and the Amalfi coast boat tour with the Blu Grotto
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Moreno Moretti
Moreno
Moreno Moretti
Local specialist in Italy | Replied on Oct 11, 2023

Thank you Michael for letting us take care of your holiday; we are so pleased you enjoyed it!
We look forward to your next trip to Italy!
Thanks again, Moreno and the booking team

Spain exploration
Spain | Sep 29 - Oct 7, 2023

Carolyn
Carolyn G.
Hailey, ID | Reviewed on Oct 11, 2023
We had a very enjoyable ten days in Spain visiting Seville, Malaga, and Granada. Marina did an excellent job helping us with travel, transfers, accommodations, and guided sight seeing visits. All of our guides were very knowledgable and we enjoyed having our small group instead of being in a big tour. It was very nice and easy to have the app downloaded so everyone in our group had access to the days itineraries. Marina was always responsive to any of our questions during our trip. I... Read more

We had a very enjoyable ten days in Spain visiting Seville, Malaga, and Granada. Marina did an excellent job helping us with travel, transfers, accommodations, and guided sight seeing visits. All of our guides were very knowledgable and we enjoyed having our small group instead of being in a big tour. It was very nice and easy to have the app downloaded so everyone in our group had access to the days itineraries. Marina was always responsive to any of our questions during our trip. I would highly recommend using her for a trip to Spain.
Our accommodations were centrally located to the downtown areas which was especially nice. We were overall completely satisfied with our lodging except for the hotel in Malaga. The hotel was in a bit of a rundown neighborhood and was located on one floor with the rest being a large apartment building. I would recommend travelers do a thorough review of the proposed accommodations so they are not surprised or disappointed with their stay. In this situation, I would have asked to be upgraded to a better hotel, but it certainly did not ruin our stay there.

Hotel Reviews
Chez Moi - Plaza Nueva Luxury Apartment
Granada

Beautiful apartment with amazing views of the Alhambra. There are three bedrooms with twin beds in one room. This wasn't a problem for our group but something to consider.

Authenticity & Character
Quiet apartment complex located on a charming cobblestone street. Apartment looked to be recently updated with nice furnishings and bathrooms.
Location
Perfect location for access to downtown Granada. One of the bedrooms can be a bit noisy due to a Flamenco venue very close by.
Staff
We were a bit lost trying to locate the apartment, but a very nice employee of the rental agency was able to find us and take us directly to the apartment which was a bit of a walk.
Cleanliness & Comfort
The apartment was very clean and beds were comfortable.
Casual del Mar Málaga
Málaga

Hotel is very casual as mentioned in their name! It is located close to downtown but in a bit of a rundown neighborhood. The hotel itself is just one floor of a large apartment building so not many rooms to choose from. The rooms were very clean, but limited common areas. The hotel rooms and common areas are decorated with very bright colors which was a bit of a surprise.

Authenticity & Character
The brightly painted walls in the common areas and rooms were a bit much for our group.
Location
The neighborhood is a bit run down. Parking our rental car was a hassle do to location and communications with parking attendant.
Staff
Staff was very nice and helpful.
Cleanliness & Comfort
Hotel and rooms were very clean, beds were comfortable.
Hotel Alcázar
Seville

Very nice hotel with a great breakfast buffet. The location is perfect for visiting all the central sights of Seville. The rooms facing the Main Street are definitely noisy due to traffic, but nothing a good set of earplugs won't cure.

Authenticity & Character
Great artwork and lounge areas. Clean and comfortable.
Location
Central to downtown sights.
Staff
Front desk staff was very helpful when asked to provide suggestions.
Cleanliness & Comfort
Beds were super comfortable.
Activity Reviews
Hiking Excursion in the Andalusia Countryside
Hiking Excursion in the Andalusia Countryside
Spain

This was a nice day to explore a part of the Sierra Nevadas in Spain. We enjoyed the small villages along the hike and being out of the city for the day. The hike itself wasn't super spectacular probably given that we did it in the fall so most vegetation was drying up.

Quality of Experience
We enjoyed being out of the city and walking through the smaller villages. The people were very friendly and welcoming.
Guides, Drivers and Staff
Our guide was great and easy to spend the day with.
Transport
As mentioned, the road to the hike was very winding so not the best for those who get motion sickness.
Guided Visit:  Alhambra & Generalife Gardens
Guided Visit: Alhambra & Generalife Gardens
Granada

The Alhambra is an amazing place to visit. There is so much to see that it would take a whole day or more to visit it all.

Quality of Experience
Guides, Drivers and Staff
Guided Visit of Historic Málaga
Guided Visit of Historic Málaga
Spain

We enjoyed our guided tour and learned a lot more about the area than we expected. Our guide was enthusiastic and very knowledgeable. He went well over the three hours scheduled and was willing to go even longer if we wanted.

Quality of Experience
Guides, Drivers and Staff
Seville by Bike Like a Sevillano
Seville by Bike Like a Sevillano
Seville

Nice city bike tour. This was an easy biking experience with lots of good information about the sights.

Quality of Experience
Guides, Drivers and Staff
An Evening of Flamenco
An Evening of Flamenco
Spain

The show seemed like an authentic flamenco performance. It was a small venue in a nice location.

Quality of Experience
Local specialist: Marina Courtaut
Marina
Marina Courtaut
Local specialist in Madrid | Replied on Oct 13, 2023

Hi Carolyn, thank you so so much for taking the time to write your trip review and your kind words! It has been a true pleasure helping you plan your trip to Spain. I am glad to hear that you all enjoyed your guide tours, I will make sure to pass your words on to our guides! Thank you for letting me know about your hotel in Málaga and I am glad to hear the apartment selected in Granada was the perfect end for your trip :) I hope you can visit us in the future to discover new destinations, such as the North of Spain, or Portugal. My kindest regards, Marina from the Espiritu Travel family :)

Quito and the Galapagos
Ecuador | Mar 10 - Mar 18, 2023

E
Eric A.
Charlotte, NC | Reviewed on Oct 11, 2023

The trip my daughter and I had to Ecuador was wonderful. We spent 4 days on a cruise and saw all the wildlife you would expect but one surprise was penguins. The guides were super knowledgeable and the beaches pristine. One of the highlights in Quito was a cooking lesson with a chef where we made Ecuadorian biche. I will absolutely use Kim Kim again!

Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on Oct 12, 2023

Hola Eric!

We're so glad to have been a part of your travel plans, and we can't wait to help you create even more wonderful memories on your next family adventure. Feel free to reach out whenever you're ready for your next trip. Safe travels and take care!

Best regards from your local friend!
Alvaro

Honeymoon to France and Italy
France | Sep 23 - Oct 8, 2023

Allison
Allison O.
Sacramento, CA | Reviewed on Oct 11, 2023
Our trip to France and Italy was expertly organized by Audrey. All hotels and transfers were set up and we didn't have to worry about a thing. The tours she picked along with the tour guides we had at each location (Lyon, Marseille, Nice, Portofino, Vernazza, and Florence) were very knowledgeable and fun. Read more

Our trip to France and Italy was expertly organized by Audrey. All hotels and transfers were set up and we didn't have to worry about a thing. The tours she picked along with the tour guides we had at each location (Lyon, Marseille, Nice, Portofino, Vernazza, and Florence) were very knowledgeable and fun.

Hotel Reviews
Alfieri Signature Suites
Florence

What a great place - good location right on the river and beautiful rooms!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ventegà Sea View Apartment
Vernazza

Great apartment in Vernazza. Not many places to choose from here so this is a find!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Piccolo Portofino
Portofino

We loved this hotel also overlooking the water and just around the corner from the port.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel West End
Nice

Wow! A balcony room overlooking the French Riviera - yes please!!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Maisons du Monde Hôtel Marseille Vieux Port
Marseille

Our room was great facing the port. They also have a the most amazing breakfast!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Globe et Cecil Hotel
Lyon

We had a great corner room on the street, clean hotel and friendly staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Florence Walking Tour and Accademia Visit
Florence Walking Tour and Accademia Visit
Florence

Great to get a walking tour of Florence but this was our last day and it would have been nice to have more free time since this tour went for 5 hours, not 3 as expected. Our tour guide was very knowledgeable but it was too long for our last day.

Quality of Experience
Guides, Drivers and Staff
La Spezia Cinque Terre gastronomic tour
La Spezia Cinque Terre gastronomic tour
Italy

We had already sampled the food that she introduced us to but it was fun to eat at local establishments.

Quality of Experience
Guides, Drivers and Staff
Transport
Morning Cruise from Vernazza
Morning Cruise from Vernazza
Italy

This got cancelled.

Portofino boat tour
Portofino boat tour
Portofino

Brian our skipper was awesome! Totally recommend this!

Quality of Experience
Guides, Drivers and Staff
Transport
Self-guided Visit of Nice
Self-guided Visit of Nice
France

This was on our own - great beach city!

Half-day excursion to Monaco, Monte-Carlo and Eze
Half-day excursion to Monaco, Monte-Carlo and Eze
Nice

Would have liked to know more about what this trip entailed and spent more time in Motne-Carlo.

Quality of Experience
Guides, Drivers and Staff
Transport
Guided visit of Saint Paul de Vence from Nice and lunch at La Colombe d'Or
Guided visit of Saint Paul de Vence from Nice and lunch at La Colombe d'Or
Nice

LOVED THIS! Saint Paul de Vence is really the best village. Everyone should try to eat at La Colombe D'or!

Quality of Experience
Guides, Drivers and Staff
Georgi was the best!
Transport
Excursion to Arles, Les Baux and Saint-Remy de Provence
Excursion to Arles, Les Baux and Saint-Remy de Provence
France

See below.

Quality of Experience
Guides, Drivers and Staff
Transport
Mornay or Afternoon tour of Lavender and Luberon villages
Mornay or Afternoon tour of Lavender and Luberon villages
Avignon

Our tour guide was great and villages were cute.

Quality of Experience
Guides, Drivers and Staff
Transport
Van was good, but drive was long and lots of traffic.
Semi-private Calanques Cruise - Afternoon
Semi-private Calanques Cruise - Afternoon
Marseille

What a treat! This boat ride to the Calanques was unexpectedly awesome. And we got to swim in the cave!

Quality of Experience
Guides, Drivers and Staff
Transport
Burgundy tour
Burgundy tour
Lyon

Loved the wineries we went to and our driver was knowledgeable about wine too. Learned a lot about Burgundy which was cool.

Quality of Experience
Guides, Drivers and Staff
Transport
Lyon Gourmand
Lyon Gourmand
Lyon

Claire was a great tour guide and this was something fun to do when we first arrived to get to know the city and the local food.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Audrey Benezech
Audrey
Audrey Benezech
Local specialist in Montpellier | Replied on Oct 12, 2023

Dear Allison,

I've taken note of your feedback, which is very important for improving the quality of the tours.
I'm so glad you enjoyed your honeymoon in France and Italy and wish you lots of happiness!
Best,
Audrey

Agnes was very responsive & designed a fab trip
Tanzania | Sep 1 - Sep 10, 2023

Heather
Heather V.
Millboro, VA | Reviewed on Oct 11, 2023
Agnes was very responsive and great with communication. We had reached out to several Kim Kim specialists in Africa, and Egypt. We went with Agnes, because of her response time and willingness to find the best adventures. She made a mistake, not a big one, but still a mistake, and reimbursed us for the confusion. She owned up and communicated perfectly. I couldn't have asked for a better outcome. We don't like the traditional tours but crave outdoor adventure. She met every expectation... Read more

Agnes was very responsive and great with communication. We had reached out to several Kim Kim specialists in Africa, and Egypt. We went with Agnes, because of her response time and willingness to find the best adventures. She made a mistake, not a big one, but still a mistake, and reimbursed us for the confusion. She owned up and communicated perfectly. I couldn't have asked for a better outcome. We don't like the traditional tours but crave outdoor adventure. She met every expectation along with her crew, who we fell in love with! Faith, Hika, and Junior escorted us on our adventures in Tanzania. Kilifaith Adventures and Twiga Adventures were wonderful host. We started with Mt. Kilimanjaro, then did the Tarangire Safari, the Serengeti Safari, Maasai Tribe, and ended with Lake Manayara. We then went to Zanzibar from there. We wanted to make some changes during our trip, and they always went over and beyond to make sure they could accommodate and make us happy. We still talk to them today, as they were amazing people and now good friends. When you spend so much time with a guide, you want to make sure you have fun, and get a long well. They always made us feel comfortable and like we weren't high maintenance, even though I'm sure we were.

Local specialist: Agnes Mirembe
Agnes
Agnes Mirembe
Local specialist in Uganda | Replied on Oct 11, 2023

Thank you so much for this great review Heather 🙏🏿🙏🏿

Outstanding experience which I never say!
Italy | Sep 30 - Oct 8, 2023

Elizabeth
Elizabeth M.
Nicetown-Tioga, PA | Reviewed on Oct 11, 2023
My son and I had the most amazing experience in Italy. When I was lucky enough to get connected with Giulia I shared what I was looking for. She put together the perfect trip for us, blending private and small group tours, wine tours, museums and our specific hotel needs. She did it all and was very organized-everything she planned went off without a problem. When does that ever happen? I even marveled at the way she had scheduled our museum times for when the museums were least... Read more

My son and I had the most amazing experience in Italy. When I was lucky enough to get connected with Giulia I shared what I was looking for. She put together the perfect trip for us, blending private and small group tours, wine tours, museums and our specific hotel needs. She did it all and was very organized-everything she planned went off without a problem. When does that ever happen? I even marveled at the way she had scheduled our museum times for when the museums were least crowded. As an example we went to see Michelangelo's David at 8 pm the one night the museum was open late. It was not at all crowded.
I have traveled all over the world and I have to say this was one of my most memorable trips. KimKim and Giulia were fantastic. Don't hesitate to use them. I will be using them for my next trip!

Hotel Review
Hotel Burchianti
Florence

wonderful small boutique hotel with incredible rooms and front desk staff who makes you feel special.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Giulia Bonati
Giulia
Giulia Bonati
Local specialist in Padova, Italy | Replied on Oct 11, 2023

Dear Elizabeth,

thank you very much for your great review! My goal is to plan the best experience for travellers in my country, so it's a big reward for me to read that your trip was one of my most memorable you ever had 💛 ! So, thank you again!!!
Bests,
Giulia

Dreams Come True
Greece | Sep 20 - Oct 2, 2023

Tina
Tina B.
Canada | Reviewed on Oct 11, 2023
This trip was an absolute dream come true and for the most part was completely seamless, very minor mishaps that were easily cleared up. All of our hotels were very nice and centrally located to lots of activities and areas we could walk to. All of our excursions were fabulous and the guides we had were incredible, informative and hands on. It's really hard to pick a most memorable moment as each day had its highlights. The catamaran sailing cruise as well as the sunset cruise were definitely... Read more

This trip was an absolute dream come true and for the most part was completely seamless, very minor mishaps that were easily cleared up. All of our hotels were very nice and centrally located to lots of activities and areas we could walk to. All of our excursions were fabulous and the guides we had were incredible, informative and hands on. It's really hard to pick a most memorable moment as each day had its highlights. The catamaran sailing cruise as well as the sunset cruise were definitely favorites but everything was incredible. Our guide Maria for the food and wine tour was so nice and helpful and she was incredibly patient about the mixup with the meetup and we still had an amazing day with her and took all of her suggestions and had fantastic experiences during the rest of our stay in Naxos. Our captain (Yanni?) on the catamaran Rena was so amazing, fun, outgoing and made the whole day a complete blast. The 2 transfer drivers we had to and from Oia in Santorini went above and beyond just dropping us off and picking us up and each one took us to a special known spot to take incredible pictures and gave us lots of history and recommendations for the island. The only regret is that we didn't get more time in Santorini but Naxos was a huge surprise and we both loved it very much!
Overall I have absolutely nothing bad to say about this trip and everything was put together so seamlessly and was pretty easy to follow and when there was a small issue, the agents were ready and able to fix the issue!

Local specialist: Tasos Mylonas

This trip is something that I will never forg...
Italy | Sep 20 - Sep 30, 2023

Phyllis
Phyllis G.
McKeesport, PA | Reviewed on Oct 11, 2023

This trip is something that I will never forget especially with meeting my Dad’s family. It was so beautiful. Each place we stayed at was outstanding. The tour guides were amazing, explaining everything so beautifully. I thank my cousins Jeanne & Danny & his family for inviting me. I am truly blessed. I can’t stop telling everyone about my trip & showing all the pictures. It takes my breath away how so beautiful everything is. Thank you Irene for a beautiful trip. 🇮🇹🇮🇹🥰🙏🏻

Local specialist: Irene Lappa

Kimkim Did not Disappoint
Spain | Sep 29 - Oct 10, 2023

G
Gene C.
North Bethesda, MD | Reviewed on Oct 11, 2023
Every location in Spain was amazing. Yuri and Jessica were especially great in responding to the several questions I had prior to and during the trip. The hotels in Madrid, Barcelona and Seville were exceptional. The hotels in Grenada and the second one in Barcelona were basic but functional. I would say there was too much time given to "self-guided" tours given that when you arrive in an unknown city, you need guidance and orientation right away. The quality of guides was overall... Read more

Every location in Spain was amazing. Yuri and Jessica were especially great in responding to the several questions I had prior to and during the trip. The hotels in Madrid, Barcelona and Seville were exceptional. The hotels in Grenada and the second one in Barcelona were basic but functional. I would say there was too much time given to "self-guided" tours given that when you arrive in an unknown city, you need guidance and orientation right away. The quality of guides was overall excellent. I think Kimkim needs to work with its partners to communicate with travelers regarding hotel pickups, etc. Also, when traveling by train in Spain, there needs to be extra time to allow for travelers to secure one of the extremely limited luggage racks.

Hotel Reviews
Hotel U-Sense Granada Centro
Granada

This hotel was quite basic. I had issues with the television, I couldn't get CNN or anything. However, the location was very good which made up for it.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Las Casas de la Judería
Seville

I thought this place was quite historic and a good choice. You don't get to stay in a historical place like that very often.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Regina
Barcelona

Excellent location. lots of space

Authenticity & Character
Location
right near El Rambla
Staff
all staff at receptionist were great
Cleanliness & Comfort
all clean
Activity Reviews
Private Alhambra & Generalife Gardens with a Historian
Private Alhambra & Generalife Gardens with a Historian
Granada

well informed guide

Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to Montserrat & Lunch at a Farmhouse
Day Trip to Montserrat & Lunch at a Farmhouse
Barcelona

excellent guide, excellent lunch.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private City Walk & Royal Palace Experience
Private City Walk & Royal Palace Experience
Madrid

excellent and well-informed guide

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Adam Gomez

Iguazu Falls & Rio
Brazil | Oct 7 - Oct 10, 2023

Andy
Andy W.
United Kingdom | Reviewed on Oct 11, 2023
We had a great time at Iguazu Falls and Rio. Sara, the local specialist did an excellent job - especially so because our plans changed a couple of days before arrival and also we had some delayed flights during the trip. We especially enjoyed the Argentinian side of the Iguazu falls and the boat trip. Both guides were outstanding. Read more

We had a great time at Iguazu Falls and Rio. Sara, the local specialist did an excellent job - especially so because our plans changed a couple of days before arrival and also we had some delayed flights during the trip.

We especially enjoyed the Argentinian side of the Iguazu falls and the boat trip.

Both guides were outstanding.

Activity Reviews
Rio in a Day: Christ the Redeemer, Sugarloaf, Selarón Steps and More'
Rio in a Day: Christ the Redeemer, Sugarloaf, Selarón Steps and More'
Rio de Janeiro

Wonderful day. Guide was outstanding.

Dinghy trip from the Argentinian side ´Gran Aventura´'
Dinghy trip from the Argentinian side ´Gran Aventura´'
Foz do Iguaçu

Great fun

Local specialist: Sara Martinel
Sara
Sara Martinel
Local specialist in Rio de Janeiro | Replied on Oct 11, 2023

Dear Andy!
Thank you for taking the time to leave this review about our work and your experience!
I hope to hear from you soon in the future if you want to explore the immense Brazilian territory more calmly ...and in the meantime I thank you for your kindness.
I'm happy that our loyal guides helped make your tours special.
Warm greetings from Rio!
Sara

Croatian Honeymoon dream come true
Croatia | Sep 28 - Oct 8, 2023

Cheryl
Cheryl T.
Wake Forest, NC | Reviewed on Oct 11, 2023
Nikkola was wonderful in every aspect of coordinating our trip to Croatia. He was extremely patient and flexible when our dates of travel changed and was able to accommodate our wishes with the new dates of travel. The accommodations, drivers, guides that Nikkola arranged were top-notch. I would recommend Nikkola for a stress free trip to Croatia or anywhere. Thank you Nikkola for making our honeymoon so incredibly special. Read more

Nikkola was wonderful in every aspect of coordinating our trip to Croatia. He was extremely patient and flexible when our dates of travel changed and was able to accommodate our wishes with the new dates of travel. The accommodations, drivers, guides that Nikkola arranged were top-notch. I would recommend Nikkola for a stress free trip to Croatia or anywhere. Thank you Nikkola for making our honeymoon so incredibly special.

Hotel Reviews
Villa Teuta
Trogir

Conveniently located in Trogir.

Authenticity & Character
Location
Staff
The hotel staff were beyond accommodating. Met us to help us with our luggage, were able to contact car rental and get returned for us, packed us a breakfast to go for early departure - went above and beyond!
Cleanliness & Comfort
Comfy, clean and quality
16 Lakes Hotel
Rakovica

Wonderful hotel close to Plitvice NP.

Authenticity & Character
Modern yet homey, quality in every aspect
Location
Convenient to Plitvice NP
Staff
Antonio went above and beyond to help us plan our trip to Plitvice NP. He was there for our every need.
Cleanliness & Comfort
Zuviteo Residence
Korčula

Wonderful accommodations, staff, location.

Authenticity & Character
In the heart of old town in an old building but with modern updates.
Location
Close to everything
Staff
Edo, the driver was gracious and so accommodating.
Cleanliness & Comfort
Spotless!
Activity Reviews
Private Island of Hvar Cycling Tour
Private Island of Hvar Cycling Tour
Croatia

My husband and I were the only two on this small group cycling tour. It was wonderful to get out of the city and see more of Hvar.

Quality of Experience
Guides, Drivers and Staff
JJ, our guide was knowledge, fun and tailored the experience for our needs.
Transport
Elafiti Islands - Private Half Day Sailing Tour
Elafiti Islands - Private Half Day Sailing Tour
Dubrovnik

We were not able to sail because there was no wind which was disappointing but certainly not our guides fault. Peter was wonderful and made the trip enjoyable in spite of the inability to sail

Guides, Drivers and Staff
Transport
Local specialist: Nikola Vojvodić
Nikola
Nikola Vojvodić
Local specialist in Zagreb | Replied on Oct 18, 2023

Hi Cheryl,

Thank you for your reviews and kind words!

We greatly appreciate our guests' input and all the reviews they provide us with to ensure the best possible experience for any future travelers. I’m happy to hear everything went smoothly and that you had a great honeymoon trip! Working on this trip with you was truly a pleasure and I’m very thankful I was able to introduce you to beautiful Croatia!

Hope you will visit again and wish you all the best,
Nikola

Every thing was planned for and we had a grea...
Vietnam | Sep 26 - Oct 10, 2023

Rochelle
Rochelle E.
Walker, MI | Reviewed on Oct 11, 2023

Every thing was planned for and we had a great time. So glad we could customize our trip to our interests and time frame.

Local specialist: Alex Nguyen
Alex
Alex Nguyen
Local specialist in Hanoi | Replied on Oct 12, 2023

Dear Rochelle,
Thank you so much for sharing your experience. We are so glad to know that you have enjoyed your trip to Vietnam and that everything went smoothly. It was a big pleasure for us to organize your holiday. Thank you again for trusting our company, and we hope to see you again!
Best wishes,
Alex

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.