Kimkim Trip Reviews

4.8
Based on 21,575 ratings
Read 21,575 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Philippine Island Hopping 2024
Philippines | Jan 30 - Feb 6, 2024

Sandra
Sandra E.
Dallas, TX | Reviewed on Feb 22, 2024
Lisa did a fantastic job creating a memorable itinerary for The Philippines full of snorkeling and beautiful water activities! The resorts were great and snorkeling guides (Rap Rap - Palawan) top notch. She was also extremely responsive in following up both before and during the trip, addressing questions or concerns regarding excursions and resort stays. Read more

Lisa did a fantastic job creating a memorable itinerary for The Philippines full of snorkeling and beautiful water activities! The resorts were great and snorkeling guides (Rap Rap - Palawan) top notch. She was also extremely responsive in following up both before and during the trip, addressing questions or concerns regarding excursions and resort stays.

Hotel Reviews
Seda Lio
El Nido

Loved this property and its location! Rooms were comfortable. Resort was very laid back. Pool and outside restaurant and bar areas near beach were favorites.

Authenticity & Character
nicely developed property
Location
on beach, beautiful sunsets, very laid back atmosphere, close to airport.
Staff
Cleanliness & Comfort
room floors were vinyl so harder to keep clean. I would recommend using tile or possibly steam mops to keep sandy floors clean.
Henann Resort Alona Beach

This place was amazing! Beach, pools, bar area, restaurants all top notch! We loved our Pool Villa and could have stayed here for a few weeks. The spa was also amazing. Very comfortable, good security, great food.

Authenticity & Character
nicely developed and expanded property. pool villas were the best!
Location
on beach - beautiful property
Staff
very accommodating and service oriented
Cleanliness & Comfort
room was great! housekeeping very responsive and kept things clean.
Shangri-La Mactan

Nice large property with pools, activities and good restaurants.

Authenticity & Character
Location
Staff
very accommodating and service oriented
Cleanliness & Comfort
rooms are a bit tired and need updating
Activity Reviews
Balicasag Island Diving and Snorkeling Tour
Balicasag Island Diving and Snorkeling Tour
Bohol Island

Boat was much better for this excursion. Crew awesome. Scenery great. We saw many dolphins, snorkeling phenomenal.

Quality of Experience
comfortable boat, good snorkeling, dolphins, food!
Food
good variety, tasty food. plenty to eat.
Guides, Drivers and Staff
Transport
comfortable boat, had restroom. crew was professional and helpful. captain was great.
Whale and Dolphin Watching Tour in Bohol
Whale and Dolphin Watching Tour in Bohol
Bohol Island

very small, uncomfortable and noisy boat considering cost. guide was experienced and accommodating. saw some dolphins. snorkeling added and was good. guide was really awesome. island was okay. lunch good.

Quality of Experience
Food
good hot meal, plenty of food.
Guides, Drivers and Staff
Transport
larger more comfortable boat!
Hilutungan and Nalusuan Island Hopping Tour
Hilutungan and Nalusuan Island Hopping Tour
Cebu City

We actually did not go to areas on itinerary. This issue was addressed by KimKIm with local excursion provider. We were disappointed with the remote island we visited. Guides and boat crew were good.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full- Day  Chocolate Hills and Tarsiers Tour
Full- Day Chocolate Hills and Tarsiers Tour
Bohol Island

Tarsiers were interesting but a very limited tour. We could have passed on Chocolate Hills. River cruise with lunch was enjoyable!

Quality of Experience
Food
buffets with lots of people can be challenging
Guides, Drivers and Staff
Transport
small car, not that comfortable.
Local specialist: Lisa Sun
Lisa
Lisa Sun
Local specialist in China | Replied on Feb 23, 2024

You are truly kindly. Thank you for your support, understanding, and tolerance with our work. We will certainly take your suggestions to heart and strive to further improve the quality of our service. All the best wishes to you !

Lacey planned the perfect trip for us!
Thailand | Feb 6 - Feb 15, 2024

Bailey
Bailey W.
Moorhead, MN | Reviewed on Feb 22, 2024
Lacey planned the perfect trip for us.
I was a little apprehensive about using what felt to me like a random travel agency website but it was a wonderful experience all the way from planning it to the plane ride home. Lacey met all of our needs and requirements and was incredibly helpful. We wanted an active, culture filled trip with a little bit of relaxation time on the beach and we got exactly that. Our adventures with elephants were with sanctuaries that seem to treasure their animals....
Read more

Lacey planned the perfect trip for us.
I was a little apprehensive about using what felt to me like a random travel agency website but it was a wonderful experience all the way from planning it to the plane ride home. Lacey met all of our needs and requirements and was incredibly helpful. We wanted an active, culture filled trip with a little bit of relaxation time on the beach and we got exactly that. Our adventures with elephants were with sanctuaries that seem to treasure their animals. All of our guides were incredibly kind and helpful. Chiang Mai was our favorite part of the trip and I wish we had flopped it around so that the city was last so I could have spent all of my money and extra room in my suitcase at the night market.

We absolutely adored our guide, Pukie, in Chiang Mai. If you go to Chiang Mai I hope you are lucky enough to meet her.

Hotel Reviews
Thavorn Beach Village Resort & Spa
Phuket

This hotel has stunning views, amazing staff and so much to do.

Authenticity & Character
Location
It's only a few minutes from Patong Beach and the shopping and nightlife there but the traffic is so intense it was nearly a 40 minute drive.
Staff
Cleanliness & Comfort
Our Jungle House
Khao Sok

The hotel itself is so unique and fun to be at. I would caution travelers to just be aware of the heat and bugs and brace your heart for that before arriving. There is no AC and on my first day here I was so hot, and with no escape from the heat, I just wanted to leave. But, after getting used it, I really enjoyed my surroundings, the animal life and the very friendly staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hot and bug but that's literally what you're signing up for
Na Nirand Romantic Boutique Resort
Chiang Mai

This place was lovely. I felt to relaxed and cared for here. The staff was friendly and thought of everything for us. When our van was late they were calling the place to make sure someone was on their way and they had towels ready for us when we visited an elephant sanctuary. And not that we wouldn't have paid for it but it was the only hotel in Thailand we stayed at that offered us bug spray for free. The tea we had when we first arrived was to die.

Authenticity & Character
The hotel is in the middle of the city but the aesthetic and tree walled surrounding makes it feel completely separated. The atmosphere is very zen.
Location
Only a 5 minutes walk from the night market!
Staff
Cleanliness & Comfort
Once we would leave for the day they would come in and tidy up. They even arranged my makeup on the counter and put it in a little container.
Activity Reviews
John Gray's sea canoe - Hong by Starlight - Joining excursion
John Gray's sea canoe - Hong by Starlight - Joining excursion
Phuket

We loved this tour. The group of people were larger than we expected but it didn't matter because you are paired off with one person on a canoe and that feels like the real tour. Our guide was Tar and he was kind, knowledgeable and took photos of us with my phone. He pointed out animals, fish, and cool shapes in the rocks. They also served authentic and unique dishes we hadn't found yet.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Elephant Jungle Sanctuary (Full day)
Elephant Jungle Sanctuary (Full day)
Chiang Mai

We really loved getting to hear about the elephants. Their names, history and relations were super interesting. We liked feeding them and making their medicine. We really appreciate seeing that they are free animals. We liked that they explained that any activity would end as soon as the elephants showed they didn't want to participate anymore.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Phi Phi Island & Maya Bay Discovery with Snorkeling by Hype Yacht Join-in Activity (Nov 15th to Apr 16th)
Phi Phi Island & Maya Bay Discovery with Snorkeling by Hype Yacht Join-in Activity (Nov 15th to Apr 16th)
Phuket

It's a really great tour but I had read the description with the wrong thought process. "Sunset sailing, relax, have a drink, dance, until the sun goes down." To me this meant like a romantic sunset tour after snorkeling during the day but is in fact a party yacht with WAY MORE PEOPLE than you would expect to join you on the boat. It really wasn't my vibe and I did not enjoy it but for someone looking to have drinks with their friends and dance, its perfect. Not the tour's fault but monkey beach was packed and tourists were throwing rocks at the monkeys which just made it really sad. They shouldn't have to but its not like the guides come with to the beach to force adults to behave.

Quality of Experience
Food
I had put down that I am lactose intolerant and this was something they struggled with a bit.
Guides, Drivers and Staff
Transport
Local specialist: Lacey Ngo
Lacey
Lacey Ngo
Local specialist in Hanoi | Replied on Feb 27, 2024

Dear Bailey,
Thank you very much for your valuable feedback. This will help us a lot to improve ourselves and do our better job. Hope to accompany you in your next trip to Southeast Asia :)
From Exotic Voyages team with thanks!

And INCREDIBLE trip from Ana
Argentina | Feb 16 - Feb 21, 2024

H
Hunter S.
Anderson, SC | Reviewed on Feb 22, 2024
Ana did an INCREDIBLE job with our trip. The hotel choices were amazing, the excursions were so worth the visit and the guides were such wonderful human beings. ❤️❤️ We loved every second. I'm an experienced traveler but this was my first time taking my young daughter out of the country on my own and everything was seamless. The transfers were so easy. Flor was so kind to give us the best intro to Buenas Aires. Maria made the gaucho day extra special. And of course Coti was the perfect guide... Read more

Ana did an INCREDIBLE job with our trip. The hotel choices were amazing, the excursions were so worth the visit and the guides were such wonderful human beings. ❤️❤️ We loved every second. I'm an experienced traveler but this was my first time taking my young daughter out of the country on my own and everything was seamless. The transfers were so easy. Flor was so kind to give us the best intro to Buenas Aires. Maria made the gaucho day extra special. And of course Coti was the perfect guide for the Iguazu portion of the trip. Everyone was so kind and patient with my daughter. We had the absolute best time thanks to Ana and her team! She was so easy to work with and helped build the absolute perfect trip for us. Worth every penny!

Hotel Reviews
Loi Suites Iguazú Hotel
Puerto Iguazú

Jungle paradise. This was like the hotel version of glamping. Of course we loved the pools and the food and the environment was absolutely incredible.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
CasaSur Palermo Hotel
Buenos Aires

Loved our stay here. Clean rooms, helpful staff, good breakfast, great part of town.

Authenticity & Character
Location
Easy access to food and bars
Staff
So helpful
Cleanliness & Comfort
Activity Reviews
Brazil Falls & Birds Park
Brazil Falls & Birds Park
Argentina

What a great day!! The birds were so neat! We loved walking around inside the cages with them. Also, the Brazil side of the falls is nothing to miss!! I'm so glad we got to see the falls from both sides and walk out to the Devil's Throat. I have never in my life seen such an incredible sight. We also got to add on a boat ride under some of the falls! Be prepared for a fun ride and to get soaked!

Quality of Experience
Food
Guides, Drivers and Staff
Coti, once again, was the perfect guide
Transport
Visiting the Argentine Waterfalls of Iguazu
Visiting the Argentine Waterfalls of Iguazu
Argentina

Wow. What a day. Coti (I hope I'm spelling that correctly) was the perfect guide for such incredible sights. I've seen pictures but there's nothing like walking around and above the falls and feeling the mist. An absolute must do.

Quality of Experience
Food
Guides, Drivers and Staff
Coti was the best!!
Transport
Estancia Gaucho Day
Estancia Gaucho Day
Buenos Aires

This was such a beautiful experience. Our guide, Maria was amazing. The ranch was beautiful and the afternoon and activities were so enjoyable. Just think fresh air with beautiful scenery and delicious food!

Quality of Experience
Food
Guides, Drivers and Staff
Maria was amazing!
Transport
Tango Show & Dinner at La Ventana
Tango Show & Dinner at La Ventana
Buenos Aires

These performances were amazing!! Even my 10 year old enjoyed every second.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Ana Gutierrez
Ana
Ana Gutierrez
Local specialist in Buenos Aires | Replied on Feb 23, 2024

Thank you so much Hunter, for your thoughtful and dedicated feedback, and your kind words! 🌈It's been a pleasure planning this trip with you, and I'm thrilled to hear that you and Alice had such a fantastic experience exploring Argentina. 🥰 As I told you before, I truly hope to encounter more travelers like you—easy-going and fun-loving!
I want to thank you once more for your trust along the way and remember... Patagonia eagerly awaits you both!
All the best,
Ana

We highly recommend visiting Columbia
Colombia | Feb 4 - Feb 15, 2024

L
lisa m.
Port Washington, NY | Reviewed on Feb 22, 2024
Our time to Columbia was amazing. It was a last minute trip but Andrea was so great at putting it all together for us. She was able to switch hotels easily when the one we wanted was not available. Communication with her was fantastic and she is such a lovely person. She was a joy to work with!
Columbia is such a beautiful country with such interesting history and culture. Each destination had its own special appeal. The food was incredible, activities were fun, the people are so friendly...
Read more

Our time to Columbia was amazing. It was a last minute trip but Andrea was so great at putting it all together for us. She was able to switch hotels easily when the one we wanted was not available. Communication with her was fantastic and she is such a lovely person. She was a joy to work with!
Columbia is such a beautiful country with such interesting history and culture. Each destination had its own special appeal. The food was incredible, activities were fun, the people are so friendly and we never felt unsafe. Columbia is a must visit in South America.

Hotel Reviews
Hotel Punta Faro
Isla Mucura

Beautiful beach hotel in the middle of the Caribbean, like staying on a deserted island

Authenticity & Character
Felt very relaxing and low key
Location
Surrounded by beautiful Caribbean water
Staff
Staff was very nice but as a non-spanish speaking person it was a little difficult to communicate as none of the waitstaff spoke any English so at times they were a little hesitant to approach to us.
Cleanliness & Comfort
Room is a little no frills. Service at beach was limited
Casa Pestagua Relais Châteaux
Cartagena de Indias

Such a beautiful hotel!

Authenticity & Character
So charming and beautifully decorated
Location
In the middle of town
Staff
Friendliest staff yet!
Cleanliness & Comfort
Bed was amazingly comfortable
Bio Habitat Hotel
Quindío, Armenia

Unique and beautiful.

Authenticity & Character
Cool layout, fun vibe
Location
Great views with lush surroundings
Staff
Everyone was very helpful
Cleanliness & Comfort
El Cielo Hotel
Medellin

Beautiful small hotel with incredible restaurant.

Authenticity & Character
Felt very inviting
Location
Walkable to nightlife area but could have been a little closer.
Staff
Staff was extremely nice
Cleanliness & Comfort
Activity Reviews
Coffee Farm Experience
Coffee Farm Experience
Colombia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cocora’s Towering Giants, Acaime’s Flying Jewels & Salento’s Coffee-Scented Streets
Cocora’s Towering Giants, Acaime’s Flying Jewels & Salento’s Coffee-Scented Streets
Colombia

Not for the faint of heart. It was a very long hike but really beautiful.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Colorful Colombia: Hike to Guatapé Rock, Guatapé & Peñol-Guatape Reservoir
Colorful Colombia: Hike to Guatapé Rock, Guatapé & Peñol-Guatape Reservoir
Colombia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Andrea Morita
Andrea
Andrea Morita
Local specialist in Bogota | Replied on Feb 23, 2024

Dear Lisa,
Thank you so much for leaving us such a beautiful message. I feel so blessed to hear that your last-minute adventure to Colombia was everything you hoped for and more. It was my absolute pleasure to assist you in crafting this trip.
Thank you for trusting us with your travel plans. It was a joy to work with you, and I'm here to ensure your next visit to Colombia is just as memorable. Until we meet again,
I wish you all the best on your future travels.
Andrea

Fantastic Trip through Morocco with Karim
Morocco | Feb 11 - Feb 19, 2024

Clemens
Clemens S.
Dallas, TX | Reviewed on Feb 22, 2024
Our Moroccan journey was an unforgettable experience, thanks in no small part to our exceptional local driver, Karim. Traveling with my wife, Kamilla, we found in Karim not just a driver but a true gem who went above and beyond to accommodate our every need. Whether it was adapting our itinerary on the fly, navigating the complexities of acquiring wine in Morocco, securing a SIM card, or his current endeavor to find a rare part for my Toyota bus, Karim's punctuality, responsiveness, and... Read more

Our Moroccan journey was an unforgettable experience, thanks in no small part to our exceptional local driver, Karim. Traveling with my wife, Kamilla, we found in Karim not just a driver but a true gem who went above and beyond to accommodate our every need. Whether it was adapting our itinerary on the fly, navigating the complexities of acquiring wine in Morocco, securing a SIM card, or his current endeavor to find a rare part for my Toyota bus, Karim's punctuality, responsiveness, and meticulous care for the car made our travels seamless and comfortable.

The trip itself was an immersive plunge into the vibrant culture and stunning landscapes of Morocco, though admittedly, it was a bit more packed than our usual travel pace. Over the course of nine days, we felt we bit off more than we could comfortably explore, spending considerable time on the road and visiting an array of destinations.

In hindsight, there are places we would recommend skipping to future travelers, such as Casablanca and Chefchaouen. Despite Chefchaouen's photogenic allure, we found that its beauty alone didn't justify the visit. Instead, allocating more time to the desert and Marrakech would have been preferable, offering deeper immersion into the essence of Morocco.

Our guided tours varied in quality; the guide in Fes was outstanding, engaging us with the city's rich history and culture, whereas the guide in Marrakech left something to be desired in terms of engagement. Opting for some spontaneity, we canceled planned activities towards the end of our trip to enjoy some leisure time.

The hamam experiences also stood in stark contrast; the one in Fes fell short of our expectations due to its thin walls and a less than vigorous massage, unlike the superior experience in Marrakech.

Dining was another area where we took the reins, choosing to explore beyond the tourist-targeted restaurant recommendations. Our adventurous spirit paid off, as we discovered the authentic delights of street food in the medinas and markets, without any adverse effects, despite Karim's understandable concerns.

The camel ride, though longer than anticipated, led us to a fantastic camp and a memorable Berber night. In retrospect, an additional night there would have been cherished.

Accommodations throughout were generally good, with friendly staff. However, our initial room in the Marrakech hotel was surprisingly small for a 5-star establishment. After discussing this with the reception, we were graciously upgraded to a significantly larger room at no extra cost, aligning more closely with Western standards of luxury. This experience underscores the importance of requesting superior rooms or suites when booking.

The organization of the trip was impeccable, allowing us to enjoy a worry-free experience. We wholeheartedly recommend this journey for those looking to dive into the heart of Morocco, with the caveat of pacing the itinerary to allow deeper exploration of its most enchanting sites.

Karim's role in our adventure cannot be overstated; his professionalism, kindness, and dedication greatly enhanced our Moroccan experience, making it a truly worry-free and deeply enriching journey. For anyone considering a trip to Morocco, ensuring a smooth and enjoyable adventure, Karim and the team come highly recommended.

Local specialist: Saïd Nayt Addi
Abdellatif
Abdellatif Benaissa
Local specialist in Marrakesh | Replied on Feb 22, 2024
Dear Clemens, Thank you immensely for sharing your detailed review of your Moroccan journey, and I'm thrilled to hear that it was such an unforgettable experience for you and Kamilla. It sounds like you both had a remarkable adventure, enriched by the vibrant culture and stunning landscapes of Morocco, and I'm honored to have been a part of it. Karim truly sounds like an exceptional guide and driver, going above and beyond to ensure your comfort and satisfaction throughout the journey. His... Read more

Dear Clemens,

Thank you immensely for sharing your detailed review of your Moroccan journey, and I'm thrilled to hear that it was such an unforgettable experience for you and Kamilla. It sounds like you both had a remarkable adventure, enriched by the vibrant culture and stunning landscapes of Morocco, and I'm honored to have been a part of it.

Karim truly sounds like an exceptional guide and driver, going above and beyond to ensure your comfort and satisfaction throughout the journey. His punctuality, responsiveness, and meticulous care for your needs undoubtedly contributed to the seamless nature of your travels, allowing you to focus on soaking in the beauty of Morocco.

Once again, I'm deeply grateful for your kind words and thoughtful feedback. It was truly a pleasure to have played a part in your Moroccan journey, and I hope to have the opportunity to welcome you back for further exploration in the future.

Warm regards,
Abdel

Fantastic Experience using KimKim for an Extraordinary Thailand Vacation!
Thailand | Feb 9 - Feb 20, 2024

Renee
Renee C.
Everett, WA | Reviewed on Feb 22, 2024
Fantastic experience using KimKim! I wasn’t sure what to think of KimKim, so looked them up on BBB and they are a highly rated legit company. Kelly, our local specialist, organized our entire trip to Bangkok, Chiang Mai and Phuket, Thailand. She was thoughtful in understanding what kind of trip we were looking for (part culture, adventure/nature, and relaxation time) and proposed several options, and then tweaked them with our input. We landed on our personalized perfect mix. And wow, the... Read more

Fantastic experience using KimKim! I wasn’t sure what to think of KimKim, so looked them up on BBB and they are a highly rated legit company. Kelly, our local specialist, organized our entire trip to Bangkok, Chiang Mai and Phuket, Thailand. She was thoughtful in understanding what kind of trip we were looking for (part culture, adventure/nature, and relaxation time) and proposed several options, and then tweaked them with our input. We landed on our personalized perfect mix. And wow, the hotels we stayed at were GORGEOUS, and the staff very professional. We appreciated the amazing beds, given the jet lag, and the refreshing pools.
The people that she arranged as our guides at each location (Bangkok - Paul; Chiang Mai - Noi; Phuket -Jerry and his team) were all so nice, knowledgeable, and responsive on What’sApp - and all spoke really good English. All the pick-ups and drop-offs were easy and carefree. Special shot-outs to Paul who navigated us through Bangkok during Chinese New Year (OMG, so many people and so much food!) and Noi for her personalized care and accommodating our wishes ad hoc. Will miss you!

Local specialist: Kelly Lu
Kelly
Kelly Lu
Local specialist in Bangkok | Replied on Feb 29, 2024
Dear Renee, Hope you have a great day. Thank you so much for sharing your fantastic experience with KimKim! We're thrilled to hear that you had such a great trip to Bangkok, Chiang Mai, and Phuket in Thailand. As your local specialist, it's my great honor and pleasure to organize a trip with mix of culture, adventure, and relaxation based on your preferences. We're glad you enjoyed the personalized options and that the hotels exceeded your expectations with their gorgeous accommodations... Read more

Dear Renee,

Hope you have a great day.

Thank you so much for sharing your fantastic experience with KimKim! We're thrilled to hear that you had such a great trip to Bangkok, Chiang Mai, and Phuket in Thailand.

As your local specialist, it's my great honor and pleasure to organize a trip with mix of culture, adventure, and relaxation based on your preferences. We're glad you enjoyed the personalized options and that the hotels exceeded your expectations with their gorgeous accommodations and professional staff.

We're also delighted that you had such positive experiences with your guides - Paul in Bangkok, Noi in Chiang Mai, and Jerry and his team in Phuket. It's great to hear that they were all friendly, knowledgeable, and responsive, making your trip even more enjoyable.

Thank you again for choosing KimKim for your trip, and welcome you back to Thailand again in the future.

Best regards,
Kelly

Amazing Golden Triangle Trip!
India | Feb 10 - Feb 18, 2024

J
Jesse S.
Coney Island, NY | Reviewed on Feb 21, 2024
Bespoke India Holidays and specifically Jay were great to work with. During the planning process they had great communication both via email and phone to discuss our trip and achieve our budget. All tour guides and experiences were great, especially the food tour, night tour, and bike tour in Jaipur. The hotels they selected were amazing especially the SUJÁN Sher Bagh in Ranthambhore. When there was a mishap with one of the tour companies (out of their control) they more than made up for it... Read more

Bespoke India Holidays and specifically Jay were great to work with. During the planning process they had great communication both via email and phone to discuss our trip and achieve our budget. All tour guides and experiences were great, especially the food tour, night tour, and bike tour in Jaipur. The hotels they selected were amazing especially the SUJÁN Sher Bagh in Ranthambhore. When there was a mishap with one of the tour companies (out of their control) they more than made up for it by offering two private tours (vs. shared). One of the best parts of our trip was Mr. Kumar who took us around India for our 10 days. They also arrange people at each hotel and airport to help make the check in process seamless.

Two notes of improvement. The Samode Haveli, while gorgeous, felt a little dated and you are awoken each morning at 5:30am by prayers. Also there are swarms of little bugs by the pool making it unenjoyable. To be clear, this wasn’t their initial selection however based on the photos we choose this hotel over the Marriott. The other thing is I wish they were clearer with was the start/end times of the tours as that would make any activities you want to plan on our own (massages, dinner reservations), easier to plan from the beginning.

Overall it was an amazing trip thanks to Bespoke India Holidays and I highly recommend them!

Hotel Reviews
SUJÁN Sher Bagh, Ranthambhore
Samode Haveli
Jaipur
Taj Agra
Agra
Activity Reviews
Walking Tour – Temples & Havelis of Old Jaipur
Jaipur
Cycle tour in Jaipur
Jaipur
Jaipur Food and Market Tour
Jaipur Food and Market Tour
Jaipur
Local specialist: Jay Kajaria

First but not last Kimkim trip
Egypt | Feb 7 - Feb 19, 2024

William
William B.
Durham, NC | Reviewed on Feb 21, 2024
This was our first time booking through Kimkim so we didn’t know what to expect. The trip was complicated because it included three countries each with different local specialists: Egypt, UAE, Jordan. Mohamed did an amazing job working with me to get us the tour we wanted. For example, we added the new Grand Egyptian Museum in Giza and the Louvre Museum in Abu Dhabi. Our Cairo tour was excellent. Our tour guide Dalia was both knowledgeable and compassionate. She took time to take pictures... Read more

This was our first time booking through Kimkim so we didn’t know what to expect. The trip was complicated because it included three countries each with different local specialists: Egypt, UAE, Jordan. Mohamed did an amazing job working with me to get us the tour we wanted. For example, we added the new Grand Egyptian Museum in Giza and the Louvre Museum in Abu Dhabi.

Our Cairo tour was excellent. Our tour guide Dalia was both knowledgeable and compassionate. She took time to take pictures of us as we visited the different sites. She even captured the pyramids from the Citadel. Dalia also organized the visit so we avoided most of the crowds and traffic. The driver was highly skilled and helpful.

The sunset on the rooftop restaurant before the sound and light show at the pyramids was magical. The felucca boat trip on the Nile was unforgettable. The Grand Egyptian Museum was well worth adding to our tour. Finally, I appreciated the SIM card which made communication seamless.

Another Mohamed did an excellent job guiding us around the sites in Luxor. We were able to see the important sites in a packed 24 hours.

In UAE, our tour of Dubai was very comprehensive. The driver had a comfortable van and was very punctual. He kindly provided water and even gave us 10 AED so we could take the boat to the Old Souq at our first stop since we hadn’t converted any money yet. The best part was that Navas worked with us to customize our tour so that we didn’t have to spend more time than we wanted at any one site.

We visited in high season so there was plenty of traffic and a long line at the Burj Khalifa. Unfortunately, we were also booked for a visit at 10 PM which made for a long day. The Palm monorail tickets were not included so be prepared for 30 AED round trip if you want to go to Atlantis.

We also did a day tour of Abu Dhabi. The highlight for us was the Louvre Museum and the Qasar al Watan palace. It was great that we could customize our visit so we didn’t spend time in places we didn’t want to visit.
In Jordan, we were only able to visit Petra. Both Oqba who drove us to Petra and Ali who guided us around were highly knowledgeable. We learned more about the history of Jordan than any other country we visited. The natural beauty of Petra was amazing. Ali took us off the normal tourist path to show us the colorful rock formations. He is also an expert photographer and took outstanding pictures.

In conclusion we would definitely use Kimkim again for another trip.

Hotel Reviews
Rove Dubai Marina
Dubai

Great location and funky decoration.

Authenticity & Character
Very unique decoration.
Location
Near an excellent restaurant and two supermarkets.
Staff
Cleanliness & Comfort
Excellent cleaning staff.
Steigenberger El Tahrir
Cairo

The location of the hotel next to El Tahrir square means the rooms are noisy. On the quiet side away from the square we were woken up by barking dogs in the middle of the night. On the noisy front side it was difficult to sleep because of the honking of the cars. The breakfast was excellent as was the cleanliness of the room. The staff was also very helpful.

Authenticity & Character
Location
It is in the center of the city. The down side is the noise.
Staff
Cleanliness & Comfort
Local specialist: Mohamed Nabil
Mohamed
Mohamed Nabil
Local specialist in Egypt | Replied on Apr 17, 2024

Thank you so much for your glowing review! We're thrilled to hear about your positive experience as a traveler. Your feedback means the world to us and serves as motivation to keep striving for excellence. Safe travels, and we look forward to welcoming you back soon!

The trip to Costa Rica was wonderful but ther...
Costa Rica | Feb 11 - Feb 17, 2024

J
Jacqueline B.
Ashburn, VA | Reviewed on Feb 21, 2024
The trip to Costa Rica was wonderful but there were two things to mention that could have been communicated better. One, on the horseback riding trail, Jackie's horse, Roro, stopped for a drink of water and ended up laying down and rolling Jackie off into the creek. Thankfully, she did not get hurt, just soaked. The tour guide said she should have pulled back tight on the reins but he didn't tell Jackie to do that before it happened. Jackie has only ridden a horse three times in her life. It... Read more

The trip to Costa Rica was wonderful but there were two things to mention that could have been communicated better. One, on the horseback riding trail, Jackie's horse, Roro, stopped for a drink of water and ended up laying down and rolling Jackie off into the creek. Thankfully, she did not get hurt, just soaked. The tour guide said she should have pulled back tight on the reins but he didn't tell Jackie to do that before it happened. Jackie has only ridden a horse three times in her life. It is concerning because there were two teenaged children on that ride, too. No one was told to pull back on the reins to keep the horse from taking a bath.
The other to mention was the trip to Poas volcano. We were not told to bring rain gear and it was raining the day we went. We were fine but walked up to the overlook but could not see anything because it was very cloudy, rainy and windy. We would have been fine if the trip to the volcano had been cancelled since it was raining. Other than that, the trip was fantastic! Thank you!

Hotel Reviews
Country Inn & Suites by Radisson, San Jose Aeropuerto
San José
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Costa Verde
Manuel Antonio
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Doka Coffee Tour & Poas Volcano National Park
Doka Coffee Tour & Poas Volcano National Park
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Transport
Manuel Antonio National Park Guided Nature Hike
Manuel Antonio National Park Guided Nature Hike
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Transport
Ocean Kayaking Adventure
Ocean Kayaking Adventure
Manuel Antonio
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Free Day in San Jose
Free Day in San Jose
San José
Quality of Experience
Guides, Drivers and Staff
Transport
Horseback Riding, Tocori Mountain & Waterfall
Horseback Riding, Tocori Mountain & Waterfall
Manuel Antonio
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Jean Carlo Ilama
Jean Carlo
Jean Carlo Ilama
Local specialist in Cartago, Costa Rica | Replied on Feb 23, 2024
Dear Jaqueline, Thank you for taking the time to share your experience of your recent trip to Costa Rica. We sincerely appreciate your feedback and the trust you placed in us to make your journey memorable. Your insights are invaluable to us, and we're grateful for the opportunity to improve our services. We'll certainly take your comments into consideration as we continue to enhance our offerings for future travelers. Once again, we appreciate your feedback and hope to have the pleasure... Read more

Dear Jaqueline,

Thank you for taking the time to share your experience of your recent trip to Costa Rica. We sincerely appreciate your feedback and the trust you placed in us to make your journey memorable.

Your insights are invaluable to us, and we're grateful for the opportunity to improve our services. We'll certainly take your comments into consideration as we continue to enhance our offerings for future travelers.

Once again, we appreciate your feedback and hope to have the pleasure of welcoming you back to Costa Rica for another unforgettable adventure in the future.

Warm regards and Pura Vida,
JC.

This was an amazing trip and we had the best ...
Iceland | Jan 28 - Feb 2, 2024

Lori
Lori M.
Chicago, IL | Reviewed on Feb 21, 2024
This was an amazing trip and we had the best guide. Gummi is highly experienced. He made us feel at home. Read more

This was an amazing trip and we had the best guide. Gummi is highly experienced. He made us feel at home.

Hotel Reviews
Old Charm Reykjavík Apartments
Reykjavík
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hörgsland guesthouse and cottages
Kirkjubaejarklaustur
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Reykjavik Residence Apartment Hotel
Reykjavík
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist:
G
Guðmundur P.
Iceland | Replied on Feb 21, 2024

Thank you so much Lori!
You girls were great fun! I miss you already and can't wait to see you again in Iceland :D
I hope you're all doing good :)

This part of our trip was simply a return fro...
Indonesia | Feb 5 - Feb 6, 2024

B
Bobbe W.
Japan | Reviewed on Feb 21, 2024
This part of our trip was simply a return from Denpasar to Jakarta and went without a hitch. Ana is great and I would happily reccommend her. Read more

This part of our trip was simply a return from Denpasar to Jakarta and went without a hitch. Ana is great and I would happily reccommend her.

Hotel Review
FM7 Resort Hotel Jakarta
Tangerang, Banten

a very weird location and getting there is strange but it is super close to the airport, clean, great pool and spa. Restaurant is fine. Transfers to and from the airport great!I would recommend this hotel as an overnight transit through Jakarta.

Staff
Cleanliness & Comfort
Local specialist: Ana Bicanic
Ana
Ana Bicanic
Local specialist in Bali | Replied on Feb 23, 2024

Hello dear Bobbe,

Happy to hear that at least one flight went without the changes as that was the most challenging part of your trip!

Thank you again for the review!

All the best,
Ana

A WonderThai Experience
Thailand | Feb 2 - Feb 14, 2024

Thomas
Thomas C.
| Reviewed on Feb 21, 2024
This was a great trip that fairly met our expectations. Kudos to Hein for putting a wonderful adventure together. Having now seen Thailand from Bangkok to Chang Mai to Krabi and Koh Lanta I think I would have allocated available time to reduce the amount of travel by car. Our guides Kiki, Dare, Amir, were great and we never felt alone when things went awry. Our favorite experiences included seeing the Royal Palace in Bangkok. experiencing the elephant sanctuary in Chang Mai, sunsets in... Read more

This was a great trip that fairly met our expectations. Kudos to Hein for putting a wonderful adventure together. Having now seen Thailand from Bangkok to Chang Mai to Krabi and Koh Lanta I think I would have allocated available time to reduce the amount of travel by car. Our guides Kiki, Dare, Amir, were great and we never felt alone when things went awry. Our favorite experiences included seeing the Royal Palace in Bangkok. experiencing the elephant sanctuary in Chang Mai, sunsets in Krabi, an excellent selection of hotels, especially the Chala 6 in Chang Mai and the Amari Vogue in Krabi and the Nervana Resort in Koh Lanta. We spent a total of 11 days in Thailand that could have easily been a month. We want to thank Kimkim for yet another wonderful travel experience!

Hotel Review
Dheva Mantra Resort, Kanchanaburi

We spent a lot more time in Kanchanaburi than was needed. This hotel was more like a large estate on the river that was practically vacant. Rooms were fine but in separate buildings a fair distance from the lobby. We had dinner after arriving that was nothing special.

Authenticity & Character
Location
Add activity such as jet skis to explore the river.
Cleanliness & Comfort
Local specialist: Hien Do
Hien
Hien Do
Local specialist in Vietnam | Replied on Feb 25, 2024

Dear Thomas,

Thanks so much for your review! We’re really glad to know that you enjoyed your holiday in Thailand. Your feedback is highly appreciated, as it enables us to further develop our services. Trust us, you’ve made our day immensely better by sharing your experience.
Thanks again for the review and for being such a great customer.

With my best regards,
Hien

16 days in beautiful Costa Rica
Costa Rica | Jan 15 - Jan 30, 2024

Sandra
Sandra K.
Bellingham, WA | Reviewed on Feb 21, 2024
We spent 16 days in Costa Rica and Kim Kim was invaluable, helping us plan our trip, booking accommodations, car and tour guides. Thank you, Bryan ! We started our trip in San Jose and had a day to acclimate to the time change after a late evening arrival the prior day. Stayed at the El Presidente hotel, which has a very nice breakfast room and a wonderful little restaurant upstairs which we’d recommend. The gem museum and Stiffel pub would be our two recommendations in San Jose. Up... Read more

We spent 16 days in Costa Rica and Kim Kim was invaluable, helping us plan our trip, booking accommodations, car and tour guides. Thank you, Bryan ! We started our trip in San Jose and had a day to acclimate to the time change after a late evening arrival the prior day. Stayed at the El Presidente hotel, which has a very nice breakfast room and a wonderful little restaurant upstairs which we’d recommend. The gem museum and Stiffel pub would be our two recommendations in San Jose. Up early the next morning for our long bus trip and boat trip to the Mwamba Lodge in Torteguero. Highly recommend the Mwamba Lodge , the guides and scenery of Torteguero. Back to the mainland to rent a car and off to Arenal. Three nights at the Los Lagos resort enjoying the grounds and the natural Hot Springs, recommend . Alberto and Mao top flight guides on the Arenal,hanging bridges tour, recommend.
Off to Rio Celeste to stay 1 night at Casita Tenorio (highly recommend) and wonderful waterfall hike with Mariano. Next 2 beach days out on the Guancaste peninsula, which we planned on our own. Up next two nights in Monteverde to tour the cloud forest with Jorge who is very knowledgeable and fun to spend time with. Recommend Hotel Ficus for accommodations, wonderful staff and location. Walk to the Morphus restaurant for dinner. Tip- the road we took up to Monteverde was challenging for the last hour, gravel road and lots of potholes, but manageable. However, coming back down two days later different road, which was paved and in great condition. So something to talk to KimKim about if you have options and that’s a concern. If you’re a good, confident and respectful driver, then renting a car is a good way to go, as it gives you a chance to enjoy a lot of the back roads and view life in Costa Rica away from the tourist spots. Just need a good copilot. Google maps or something similar and avoid driving at night and in bad weather.
Next up was Manuel Antonio Park , and a wonderful wildlife tour with Andres Sosio. We chose an 11 o’clock tour time to sleep in a bit and it worked out great as Andres already had one tour under his belt that day and knew where all the animals were and also much less crowded late morning. Something to consider.
We stayed at Hotel La Mariposa- incredible views sitting on top of the highest point in town, beautiful dining area and pool area, and the majority of the rooms have great views. Cannot recommend this place enough. In fact, we cut our Uvita stop one day short to spend another day at La Mariposa. Finally back to San Jose with a 1:30 AM flight to LA the next day. Highly recommend the Marriott Hacienda Belen in San Jose, coming or going, if you have the better part of a day to enjoy their property .
We want to acknowledge how helpful Wilman at Serendipity is when you’re in country when any issue comes up, he’s a pro. Lastly want to say how welcoming the people of Costa Rica are, without exception, and how much they appreciate visitors after a couple of lean Covid years. Please tip well and often.
Peter and Sandra
Seattle WA

Hotel Reviews
Cristal Ballena Boutique Hotel & Spa
Ballena

This hotel was a bit of a letdown compared to the others. The overall setup and the room did not meet my expectations. It was not as enjoyable as some of the other accommodations on the trip.

Hotel La Mariposa
Manuel Antonio

I initially stayed here for one night, but I loved it so much that we asked to come back to extend the stay. The hotel was located outside Manuel Antonio Park, offering stunning views. The room was spacious and comfortable. The staff was attentive, and I had a pleasant stay overall.

Authenticity & Character
Location
Staff
Hotel Los Lagos Spa & Resort
La Fortuna

I spent three nights here, and it was a wonderful experience. The grounds were beautiful, especially the hot springs. The location was perfect for exploring the area, and the accommodation was comfortable. Overall, a great choice.

Authenticity & Character
Location
Cleanliness & Comfort
Mawamba Lodge
Tortuguero

This lodge was recommended by friends, and I can see why. The location was fantastic, surrounded by nature. The overall experience was immersive.

Authenticity & Character
Location
Activity Reviews
Rio Celeste & Tenorio Volcano Guided Rainforest Hike
Rio Celeste & Tenorio Volcano Guided Rainforest Hike
Costa Rica

The guided rainforest hike to Rio Celeste and Tenorio Volcano was a memorable adventure. The natural beauty of the area was stunning, especially the waterfall. The guide provided interesting insights, enhancing the experience.

Quality of Experience
Guides, Drivers and Staff
Guided Hike at the Arenal Hanging Bridges
Guided Hike at the Arenal Hanging Bridges
Arenal/La Fortuna

The guided hike on the Arenal Hanging Bridges was a fantastic experience. Walking through the treetops and spotting wildlife was unforgettable. The small group size allowed for a more intimate exploration of the area.

Quality of Experience
Guides, Drivers and Staff
Private Manuel Antonio National Park Guided Hike
Private Manuel Antonio National Park Guided Hike
Costa Rica

The private guided hike in Manuel Antonio National Park was a luxurious experience. Having the guide to ourselves allowed for a tailored exploration of the park. The guide's expertise and attention to detail made it a memorable adventure.

Quality of Experience
Guides, Drivers and Staff
Night Walk on a Coffee Plantation
Night Walk on a Coffee Plantation
Monteverde

The night walk on a coffee plantation was a unique experience. However, due to the darkness, we couldn't see much and couldn't appreciate the wildlife as we wanted to.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Feb 21, 2024
Hola, Peter and Sandra, Thank you for sharing your incredible journey through Costa Rica! We're thrilled to hear that Serendipity Adventures played a key role in crafting unforgettable memories for you. Your thoughtful recommendations for accommodations, guides, and activities will undoubtedly be a treasure trove for future travelers. It brings us joy to know that you immersed yourselves in the beauty of our diverse landscapes and experienced the exceptional hospitality of our locals. Your... Read more

Hola, Peter and Sandra,

Thank you for sharing your incredible journey through Costa Rica! We're thrilled to hear that Serendipity Adventures played a key role in crafting unforgettable memories for you. Your thoughtful recommendations for accommodations, guides, and activities will undoubtedly be a treasure trove for future travelers.

It brings us joy to know that you immersed yourselves in the beauty of our diverse landscapes and experienced the exceptional hospitality of our locals. Your insights on renting a car and navigating the roads are incredibly helpful for those planning their own adventures.

We hope your travels continue to be filled with wonder and discovery! Remember, should you wish to explore more of our beloved country, we're here to help you every step of the way.

Pura Vida!
Bryan Leon,
Serendipity Adventures, Costa Rica🌿

Wonderful bespoke family trip to Colombia
Colombia | Dec 16 - Dec 30, 2022

Lauren
Lauren S.
Brookline, MA | Reviewed on Feb 20, 2024
It took me a little while to get to writing this review, but this family trip remains vivid in all of our minds! I planned this quite last minute (my fault) but Margarita was able to put together a trip that we all loved. It felt very bespoke. Our local guides were lovely and knowledgeable. We also appreciated that some of the activities we did - jungle walks, horse-back riding, a farm and cooking class visit, a basket-weaving class, visiting Palenque, and a drum lesson - all felt like... Read more

It took me a little while to get to writing this review, but this family trip remains vivid in all of our minds! I planned this quite last minute (my fault) but Margarita was able to put together a trip that we all loved. It felt very bespoke. Our local guides were lovely and knowledgeable. We also appreciated that some of the activities we did - jungle walks, horse-back riding, a farm and cooking class visit, a basket-weaving class, visiting Palenque, and a drum lesson - all felt like off-the-beaten path experiences. We prefer private experiences and that is what was delivered. The hotels were perfect for us, small and boutique (especially for such a last minute trip). Finally, one member of our party has celiac and needs a strictly gluten-free diet. margarita contacted every restaurant and notified them, making our dining experience truly a joy. I would definitely recommend Margarita to others (and, in fact, I have). Thank you for a lovely trip!

Hotel Reviews
Hotel Punta Faro
Isla Mucura

We loved our time here. There were not many Americans other than us (which was a positive) and we enjoyed meeting people from Colombia, Europe, and other countries. The only challenge for us was that we had one member of our group who has celiac and cannot eat gluten at all, so the dining was a bit challenging for her. Since we always bring food for her with us, it was not a big problem. The massage was lovely by the ocean.

Authenticity & Character
Location
Staff
They were very kind. Not many spoke English, which made it a bit tough for us - but since we like traveling to authentic rather than touristy places, it was worth any small challenges!
Cleanliness & Comfort
We booked last minute, so our room was not as comfortable as I would have liked. But we loved the island.
Casa du velo
pereira

This was a beautiful spot. Lovely decor, delicious food, the spa, and the friendly owners and staff made it a favorite hotel for our family. Thank you!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Boato Hotel
El Peñol, Antioquia

Loved the views, the restaurant, the rooms and sitting outside by the fire. Lovely.

Authenticity & Character
Location
Cleanliness & Comfort
Local specialist: Margarita Moreno
Margarita
Margarita Moreno
Local specialist in Bogota | Replied on Feb 21, 2024
Hola Lauren!
Reading your review made my day! Even though planning was a bit last-minute (it happens!), I'm thrilled we managed to put together a trip that hit the mark for you and your family. Crafting those unique experiences is what I love doing.
It's great to hear you enjoyed the off-the-beaten-path activities and that the boutique hotels were just right, especially considering the timing. Taking care of dietary needs, like ensuring gluten-free options, is part of making sure everyone... Read more

Hola Lauren!
Reading your review made my day! Even though planning was a bit last-minute (it happens!), I'm thrilled we managed to put together a trip that hit the mark for you and your family. Crafting those unique experiences is what I love doing.

It's great to hear you enjoyed the off-the-beaten-path activities and that the boutique hotels were just right, especially considering the timing. Taking care of dietary needs, like ensuring gluten-free options, is part of making sure everyone has a great time.

Thanks a ton for recommending me to others. There's no better feeling than knowing our travelers are so happy they want to share their experience.
Can't wait to plan more adventures for you and yours in the future here in Colombia 🇨🇴

Best,
Margarita

Thanks for a great trip. Our agent Vicky was ...
Australia | Jan 31 - Feb 19, 2024

Sharon
Sharon S.
Canada | Reviewed on Feb 20, 2024
Thanks for a great trip. Our agent Vicky was great and provided many options. She had great attention to detail and was very prompt before and during our trip! Great work Vicky!! Read more

Thanks for a great trip. Our agent Vicky was great and provided many options. She had great attention to detail and was very prompt before and during our trip! Great work Vicky!!

Activity Review
Sydney Bridge Climb Summit
Sydney Bridge Climb Summit
Sydney

Great experience. Loved it

Quality of Experience
Guides, Drivers and Staff
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Feb 20, 2024

Thank you Sharon, it was a pleasure creating your Trip and I am so pleased you guys had such a great time.
Take Care and All the Best,
Vicky

The whole team at Himalayan Trails were excellent
Nepal | Oct 1 - Oct 6, 2024

H
Himesh P.
United Kingdom | Reviewed on Feb 20, 2024
The whole team at Himalayan Trails were excellent from start to finish. They were extremely accommodating including:
- Grishma, who tailored our trip to our (multiple) changing needs
- Pratikshya, who guided us around a hectic but historic Kathmandu area, giving us a real sense of the amalgamation of so many different cultures
- Raj, who ensured the trip went smoothly
- Dawa and Kumar, who guided us around the Kathmandu valley, weaving through beautiful towns and villages, getting us to...
Read more

The whole team at Himalayan Trails were excellent from start to finish. They were extremely accommodating including:
- Grishma, who tailored our trip to our (multiple) changing needs
- Pratikshya, who guided us around a hectic but historic Kathmandu area, giving us a real sense of the amalgamation of so many different cultures
- Raj, who ensured the trip went smoothly
- Dawa and Kumar, who guided us around the Kathmandu valley, weaving through beautiful towns and villages, getting us to amazing places to see crisp views of the Himalayan Range
- Ritesh, who made the quiet town of Panauti come alive with his stories, and both Ritesh and Dawa for a lovely home made dinner!

110% worth the experience, and according to Dawa, Annapurna and Everest base camps will be no problem for us! Looking forward to visiting again!

Local specialist: Grishma Pandey
Grishma
Grishma Pandey
Local specialist in Kathmandu, Nepal | Replied on Mar 06, 2024

Hi Himesh
I'm glad you loved it! I had a lot of fun creating your itinerary. It feels good to know that our efforts paid off. Annapurna and Everest definitely sound like a great idea! Just let me know when you're planning to come back and the mountains here will be waiting for you!

Grishma:)

Great trip to Costa Rica thanks to KimKim and Serendipity Adventures!
Costa Rica | Jan 30 - Feb 16, 2024

K
Kevin S.
Canada | Reviewed on Feb 20, 2024
Great trip thanks to KimKim and Serendipity Adventures. Everything was very well planned and hotels were all as, or better than expected. They did a great job arranging all the private/shared transfers between all six destinations so all we had to do was show up on time and be ready to move. Wilman was our main contact in CR and he did a great job checking in periodically. He also arranged a tour for us with little notice and accommodated our request to change the itinerary and stay an extra... Read more

Great trip thanks to KimKim and Serendipity Adventures. Everything was very well planned and hotels were all as, or better than expected. They did a great job arranging all the private/shared transfers between all six destinations so all we had to do was show up on time and be ready to move. Wilman was our main contact in CR and he did a great job checking in periodically. He also arranged a tour for us with little notice and accommodated our request to change the itinerary and stay an extra night in one spot in record time. Couldn’t recommend KimKim and Serendipity enough.

Hotel Reviews
Laguna Lodge
Tortuguero

Nothing fancy but nice room and good food. Perfect place to stay to see the canals for a day or two.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Studio Hotel
San José

Great art and good breakfast.

Authenticity & Character
It’s better than most art galleries. If you like art you gotta stay here.
Location
Staff
Cleanliness & Comfort
La Foresta Nature Resort
Quepos

Very clean, comfortable rooms. Nice staff with a good restaurant and decent pool. Not much to do close by and didn’t see any monkeys but nice place to chill and relax.

Authenticity & Character
Location
Not much to do close by.
Staff
Cleanliness & Comfort
Nice clean room and very good food.
Hotel Costa Verde
Manuel Antonio

Great room, location, food and lots of monkeys that you can enjoy on your balcony. Highly recommended.

Authenticity & Character
Airplanes in the jungle! Very cool.
Location
Staff
Cleanliness & Comfort
Loved the room and large balcony.
Ficus Sunset Suites
Monteverde

Nice view, good location and very clean large rooms.

Authenticity & Character
Location
Close to town.
Staff
Cleanliness & Comfort
Hotel Los Lagos Spa & Resort
La Fortuna

Great rooms, perfect view of the volcano, great hot springs and pools. Affordable prices at the pool bar. Close to everything. Very high recommendation, would come back in a heartbeat. Most people take the shuttles to and from the rooms up in the hills but they work very well.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Turire
Turrialba

Great hotel, restaurant and staff. Nice place with an old school Spanish vibe to chill and watch the birds or horseback ride. Only warning would be the water pressure. There is none. If showers are important to you, you might want to stay elsewhere. If not, this place is quite charming and worthy of 2-3 nights to enjoy the birds and the volcano.

Authenticity & Character
Small boutique style hotel. If you don’t like crowds and you want a charming experience, this is the place for you.
Location
Staff
Cleanliness & Comfort
Nice room and balcony. Could use much better water pressure.
Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Feb 20, 2024
Hola Kevin, Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great trip and that everything was well planned and exceeded your expectations. It's fantastic to know that the private/shared transfers between all six destinations went smoothly and that Wilman provided excellent service, checking in periodically and accommodating your requests efficiently. We truly appreciate your recommendation and are delighted that Serendipity Adventures could make your... Read more

Hola Kevin,

Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great trip and that everything was well planned and exceeded your expectations. It's fantastic to know that the private/shared transfers between all six destinations went smoothly and that Wilman provided excellent service, checking in periodically and accommodating your requests efficiently.

We truly appreciate your recommendation and are delighted that Serendipity Adventures could make your Costa Rican adventure unforgettable. If you ever decide to visit again, we'd be more than happy to assist you with another amazing experience!

Pura Vida!
Bryan and the Serendipity Adventures Team🪲

Long did a great job in organising my solo Vi...
Vietnam | Jan 15 - Jan 26, 2024

Lauri
Lauri C.
Australia | Reviewed on Feb 20, 2024

Long did a great job in organising my solo Vietnam adventure. The trip was seamless, everything was perfect. The accommodation was great, tours as advertised and drivers to collect me when required. I want to return to Vietnam to see more. I would highly recommend KimKim

Local specialist: Long Dao
Long
Long Dao
Local specialist in Vietnam | Replied on Feb 22, 2024

Dear Lauri,
Thank you for your kind words! I am so delighted to hear you had a wonderful time in our country Vietnam. I am more than happy to assist you in planning your next vacation to Vietnam in the future.
Thank you again for trusting us with trip planning. It is awesome to know that you will be using kimkim again.
My very best from Hanoi,
Long

This has been the 4th and probably the last o...
Philippines | Jan 27 - Feb 12, 2024

S
Stamatis H.
Greece | Reviewed on Feb 20, 2024
This has been the 4th and probably the last of our trips, organized by KimKim.
Our experience this time left us disappointed and on some occasions angry.
First of all our experience with Ailleen was characterised as very slow. In the beginning we delayed in giving her the answers. We acknowledge that we made a lot of changes regarding our chosen activities but every time we sent the answer, we had to wait more than 2 days.
In addition to that, we dod not have all the details needed (time...
Read more

This has been the 4th and probably the last of our trips, organized by KimKim.
Our experience this time left us disappointed and on some occasions angry.

First of all our experience with Ailleen was characterised as very slow. In the beginning we delayed in giving her the answers. We acknowledge that we made a lot of changes regarding our chosen activities but every time we sent the answer, we had to wait more than 2 days.
In addition to that, we dod not have all the details needed (time of pickup, duration of the excursions, time of return etc) and even though we asked for this at least twice, we only received limited information. Even though we asked to have a group in WhatsApp (we had this in previous trips and was successful), the delay in giving answers was the same.
If we didn't ask, there would be no information given to us.
One other detail that made us feel embraced was the prices we paid for the tours. Upon checking locally for the cost of the excursions, even the private ones were some times half the price of the one we paid to Kim Kim and some times even lower. If we add the fact that the boats that took us were among the worst ones, this makes it even worse.
No need to mention the fact that in no boat did we eat our lunch, simply because there was not the slightest rule of hygiene respected. We saw what was offered to other boats, where there was no private transfer and the conditions were mach better.
Last but not least, in two excursion, one in El Nido and one in Boracay, the return transfer was not there when we arrived at the port. The second time we even called the number given to us as a contact but no one replied. So we paid for our transfer back to the hotel. I received the call much later.
That was the time when I decided to complain and after some discussions they reimbursed 250USD to us.
I said thank you as this was a right gesture but in no case did this compensate us for the whole fuss.

We could have simply booked everything ourselves and have the same or better experience.
I see no reason why we should use KimKim any more, after this experience.

Local specialist: Aileen Lee
Aileen
Aileen Lee
Local specialist in Thailand | Replied on Feb 22, 2024
Dear Stamatis, Greetings from Heidi, the customer care manager. Thank you for sharing your feedback. I am very sorry for the disappointing experience you had during your recent trip to the Philippines with us and please accept our sincere apologies for not being able to provide you the KimKim standard service as the previous 3 trips. Your feedback is invaluable to us and will be taken very seriously by our team. Please allow us some time to review the whole process with Aileen and our... Read more

Dear Stamatis,

Greetings from Heidi, the customer care manager.

Thank you for sharing your feedback. I am very sorry for the disappointing experience you had during your recent trip to the Philippines with us and please accept our sincere apologies for not being able to provide you the KimKim standard service as the previous 3 trips.

Your feedback is invaluable to us and will be taken very seriously by our team. Please allow us some time to review the whole process with Aileen and our local service providers, and I will get back to you ASAP with our opinions regarding compensation on this matter.

As our newly recruited specialist last year, Aileen would need more time to become as experienced as our other specialists. We will arrange more training for her in the coming month to make sure that she can provide the future travelers with KimKim standard service like the other specialists do.

On behalf of Aileen and our team, I would like to apologize once again for not meeting your expectation this time.

I will get back to you soon and all the best to you and your friends.

Best wishes.
Heidi

Pura Vida Paradise: My Unforgettable Costa Rican Adventure!
Costa Rica | Feb 6 - Feb 13, 2024

Kunal
Kunal P.
Newark, NJ | Reviewed on Feb 20, 2024
Costa Rica stole my heart with its vibrant culture, stunning landscapes, and endless adventures. My trip was packed with highlights, each offering a unique taste of this incredible country. Chill Beach Vibes in Carrillo & Samara: First, I traded city noises for the gentle sounds of waves at Carrillo beach. Relaxing on the pristine sand, soaking up the sun, and swimming in the turquoise waters was pure bliss. Kayaking in Samara allowed me to explore hidden coves and marvel at colorful... Read more

Costa Rica stole my heart with its vibrant culture, stunning landscapes, and endless adventures. My trip was packed with highlights, each offering a unique taste of this incredible country.

Chill Beach Vibes in Carrillo & Samara:

First, I traded city noises for the gentle sounds of waves at Carrillo beach. Relaxing on the pristine sand, soaking up the sun, and swimming in the turquoise waters was pure bliss. Kayaking in Samara allowed me to explore hidden coves and marvel at colorful fish while snorkeling. These laid-back beach towns set the perfect pace for unwinding and connecting with nature.

Thrills & Spills in Tamarindo & Catalina Islands:

Tamarindo brought a touch of energy to my trip. Its lively atmosphere, delicious restaurants, and beautiful beach kept me entertained. But the real adrenaline rush came underwater! Scuba diving in the Catalina Islands unveiled a mesmerizing world of coral reefs teeming with diverse marine life. This experience left me awestruck by the ocean's hidden beauty.

Rincon de la Vieja: A Journey into the Wild:

Rincon de la Vieja National Park transported me to another world. Lush green forests, majestic volcanic mountains, and a sky ablaze with stars created an unforgettable backdrop. Here, I embarked on several adventures, each exceeding the last.

First Horseback Ride: I felt invigorated exploring the trails on horseback, immersing myself in the wilderness.
La Leona Waterfall Hike: Following a surreal path through a sulfur-water river devoid of life, the thundering La Leona waterfall was a sight to behold.
Tubing Bliss on the Colorado River: This was a fun and relaxing way to cool down, surrounded by stunning scenery.
Rincon de la Vieja National Park Hike: This diverse hike encompassed waterfalls, volcanic activity, and a variety of ecosystems, leaving me awestruck by Costa Rica's rich natural tapestry.
Overall:

My Costa Rican adventure was more than just a vacation; it was a transformative experience. From the serene beaches to the adrenaline-pumping activities, the wild beauty to the welcoming locals, this trip had something for everyone. I highly recommend Costa Rica to anyone seeking relaxation, adventure, and a connection with nature. Pura vida!

Additional Tips:

Tailor your trip: Costa Rica offers something for everyone, so plan your itinerary based on your interests.
Embrace the culture: Learn some basic Spanish phrases and immerse yourself in local customs.
Support local businesses: Choose eco-friendly tours and stay in locally-owned accommodations.
Pack wisely: Be prepared for both sun and rain, and bring appropriate footwear for diverse terrains.
I hope this review inspires you to plan your own unforgettable adventure in Costa Rica!

Hotel Reviews
Hotel Pasatiempo
Tamarindo
Authenticity & Character
Location
Staff
Staff could be more polite
Cleanliness & Comfort
the room could be more comfortable, we got a corner room
Amazilia Guest House
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Leyenda Boutique Hotel and Spa
Hojancha Guanacaste
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Scuba Diving Catalinas Island – Discover Diving Non-Certified
Scuba Diving Catalinas Island – Discover Diving Non-Certified
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Transport
Nature Trail Lovers: Rincon de la Vieja Volcano & La Leona Waterfall
Nature Trail Lovers: Rincon de la Vieja Volcano & La Leona Waterfall
Costa Rica
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Colorado River Tubing
Colorado River Tubing
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Transport
Cowboy Horseback Riding Tour
Cowboy Horseback Riding Tour
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Transport
Isla Chora Kayak and Snorkeling Tour
Isla Chora Kayak and Snorkeling Tour
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Yuliana Valverde
Yuliana
Yuliana Valverde
Local specialist in San José, Costa Rica | Replied on Feb 20, 2024

Hi Kunal,

I hope you are doing great.

Your review has been truly inspiring and we are grateful for your valuable feedback. We will use it to enhance our future trip plans and make them even better for our future travelers.

We are delighted to hear that you had a great time here and we were more than happy to assist you during your stay.

We hope that you will have the opportunity to visit Costa Rica again in the future and explore the different destinations in our beautiful country.

Warm regards from Costa Rica,
Yuliana

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