Kimkim Trip Reviews

Abraham who met us when we arrived in Lima was very helpful. He showed around Lima and answered all our questions and provided whatever we needed.

Bastien who took us to Inotawa Lodge was fantastic. He was very knowledgeable about all aspects of the Amazon. Whenever you asked a question about a plant, animal he had the answer. He took really good care of our group.

Julio met us at Cusco was fantastic. He was very knowledgeable about the area and the Incas. His funny antidotes when telling a story which relates to the history of the region made it so much more interesting to following along.

Sonia was very helpful in booking the trip and balancing everything we did so we didn't feel rushed. It was the trip of a lifetime for me!!
Daniella was our local concierge and made sure our trip went smoothly from day to day. She made a last minute change for us on a travel day so we could be in Florence an hour earlier! She was very friendly and helpful.
The drivers that picked us up for our transfers and tours were very nice for the most part. Rosanna especially was really wonderful! She was personable and picked us up on time from the airport and took us to Sorrento. The drivers like Luigi and Carmino were very knowledgeable and kind and spoke English really well!!
The tour guides were also very knowledgeable and had a sense of humor which I really loved. The Tuscany wine tour with Antonella and the Cooking class in Florence with Caterina stand out the most for me! However, all the tour guides were knowledgeable and helpful and again, spoke and understood English very well!
The accommodations for the most part were really great. Hotel Corallo in Sorrento and Hotel Concigliere in Rome were the best! The staff was friendly, professional and helpful.
Overall, it was a trip of lifetime and I was extremely happy with all of the services!!
Thank you so very much!!

Hotel Reviews

Hotel Corallo

Sorrento

Stunning views. Shuttle to the city center. WONDERFUL STAFF!! Everyone was so friendly and very professional. Nice restaurants in the immediate surrounding area as well as the restaurant at the hotel itself.

Authenticity & Character

People and general geographic area.

Location

Staff

So friendly and also professional. Very helpful with requests.

Cleanliness & Comfort

Clean rooms,nice bathrooms, very comfortable beds!

Hotel Delle Nazioni

Florence

Across from the train station and very loud. Scary elevator. Very loud argument between front desk and guest. Did not really feel especially safe in this location. Beds not comfortable. Front desk did not answer phone for information. Room was dingy and shower posed a big fall risk. The plumbing was loud and did not work at times. The breakfast was good. The person at the front desk when we first checked in was very helpful. The terrace from the room had space and the morning and evening views were pretty. Florence was my favorite city.

Authenticity & Character

Location

Different location

Staff

Cleanliness & Comfort

Beds were not comfortable.

Hotel Della Conciliazione

Rome

Excellent location, the street was filled with very nice restaurants. The staff was wonderful! Especially Chiara at the front desk! We loved her! Very professional and personable. A very impressive young lady and an asset to the hotel.

Authenticity & Character

Everything

Location

Right near Vatican on a nice street with great restaurants.

Staff

Staff was very friendly, professional and helpful with information in navigating throughout Rome!

Cleanliness & Comfort

Overall loved the room, but beds could have been more comfortable

Activity Reviews

Visit of The Amalfi coast Villages Full Day

Italy

Luigi the driver picked us up on time. His English was very good and he knew the area well. The Amalfi coast speaks for itself and is really breathtaking. We had ample time to explore and shop!! It was great!!

Quality of Experience

Guides, Drivers and Staff

Transport

Small group Tour of Tuscany & Wine and Olive oil tasting

Florence

Antonella was extremely knowledgeable about the region and the wines and even how the environment effects the grapes!! Definitely try to ask for her, she was fantastic!! The lunch at the winery at the end was amazing.

Quality of Experience

Food

Guides, Drivers and Staff

Ask for Antonella! She was wonderful!!

Transport

Wanna be Italiano - Florence cooking class and market tour

Italy

FUN!! Very educational experience! Caterina was knowledgeable and really had us all laughing! She was very patient and kind. She was very knowledgeable about the ingredients and the marketplace.

Quality of Experience

Food

Delicious!!

Guides, Drivers and Staff

Ask for Caterina! She showed us so much and was really funny! Loved her!!

Transport

Walked to site.

Small group tour of Vatican City , Sistine Chapel & saint Peter's Basilica

Rome

Very knowledgeable guide.

Quality of Experience

Guides, Drivers and Staff

Transport

Small Group tour of Colosseum underground, Palatine Hill, and Roman Forum ( max 6 people)

Rome

Gio was a very knowledgeable and friendly guide! It was an amazing experience!!

Quality of Experience

Guides, Drivers and Staff

Ask for Gio!! She was extremely knowledgeable and friendly and made sure we really enjoyed the tour.

Transport

This was an amazing trip. Everything was so organized and Isabel, the travel specialist we worked with, was so helpful in promptly answering all questions. Once we got to the Galapagos everything went so smoothly. The hotels and tours were great. Overall, I cannot recommend this trip, and using kimkim and Isabel to arrange/organize everything enough.

Hotel Reviews

Ikala Galapagos Hotel

Puerto Ayora

The hotel is in a great location. The rooms and grounds are great.

Authenticity & Character

Location

We were just a couple blocks from the water, and within walking distance of everything you would want in Puerto Ayora.

Staff

So helpful and kind

Cleanliness & Comfort

Albemarle

Puerto Villamil

Very quaint hotel right on the water. Our room had a balcony overlooking the beach.

Authenticity & Character

The balcony overlooking the ocean was so nice and the sun deck on the roof was great for an evening glass of wine!

Location

Staff

They were so helpful and nice!

Cleanliness & Comfort

Activity Reviews

Transfer Baltra Airport - Puerto Ayora with visit to the highlands of Santa Cruz

Galapagos Islands

Our guide was great! He was so knowledgeable and passionate about the Galapagos.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Visit to the Charles Darwin Research Station

Puerto Ayora

Seeing the conservation efforts up close and the tortoise breeding center was great.

Quality of Experience

Guides, Drivers and Staff

Transport

Excursion to an uninhabited island

Galapagos Islands

The guide was so knowledgeable and this is such a cool excursion!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Kayaking & Snorkeling at Las Tintoreras

Galapagos Islands

There was no option to kayak, but the snorkeling was cool with a focus on white tipped reef sharks. The guide seemed a little less into the trip than other guides, but still had a ton of information to give.

Quality of Experience

Snorkeling over the reef sharks was so cool.

Guides, Drivers and Staff

Transport

Snorkel at Los Túneles

Galapagos Islands

This was amazing! Such a beautiful and unique area. There was amazing diversity while snorkeling and we saw so many sea turtles. Bonus we also saw penguins, orcas and albatross! This is a must-do experience if you are on Isabela.

Quality of Experience

Overall just a great day and we saw so much!

Food

Guides, Drivers and Staff

Everyone was so nice and the guide was so knowledgeable.

Transport

Fun and fast boat ride!

Hiking Sierra Negra Volcano

Galapagos Islands

Our guide Nadia was clearly passionate about the area and the ecology. She was so knowledgeable. The hike is beautiful.

Quality of Experience

Food

Sandwiches which were filling, but basic.

Guides, Drivers and Staff

Nadia was amazing.

Transport

Overall I had a very good trip. The communication between Meghan and me before the trip is essential and was always good.
The full day for the hiking trip was very good. I think Meghan was successful in selecting the hike that fulfilled my requests (duration, elevation change, length, waterfall).
Augusto is a good guy who is personable and friendly. He answered all of my questions whether it was about details for the trip or about the hike itself including flora and fauna. He was very accommodating, more than happy to comply with my requests or make minor changes to the itinerary along the way.
I only have one criticism. Augusto explained his hiking tour method; he would hike at his own pace and then wait for me to catch up. I agreed to this. I had no problem with this since I was comfortable hiking in the woods and because I needed to hike slowly and carefully.
However, on the return this method broke down. At one point there was a fork in the trail and Augusto was ahead on the trail and out of sight. Remember, these trails do not have any trail markers so at this point I did not know which way to go. I tried one direction but guessed that it was not the correct way. Then I went the other way and caught up with Augusto. I briefly mentioned the fork to him. Then it happened again.
It all worked out fine but a hiking guide should not lose track of his clients.
Again, overall the tour was great. It was a great hike to a nice waterfall on a beautiful day. I would recommend Kimkim and Aniyami to others and I would book with you again.
Thank you very much for organizing it all and please thank Augusto.

Activity Review

Full day tour of Serra dos Orgãos National Park with Véu da Noiva Waterfall & Petrópolis

Brazil

Overall I had a very good trip. The communication between Meghan and me before the trip is essential and was always good. The full day for the hiking trip was very good. I think Meghan was successful in selecting the hike that fulfilled my requests (duration, elevation change, length, waterfall). Augusto is a good guy who is personable and friendly. He answered all of my questions whether it was about details for the trip or about the hike itself including flora and fauna. He was very accommodating, more than happy to comply with my requests or make minor changes to the itinerary along the way. I only have one criticism. Augusto explained his hiking tour method; he would hike at his own pace and then wait for me to catch up. I agreed to this. I had no problem with this since I was comfortable hiking in the woods and because I needed to hike slowly and carefully. However, on the return this method broke down. At one point there was a fork in the trail and Augusto was ahead on the trail and out of sight. Remember, these trails do not have any trail markers so at this point I did not know which way to go. I tried one direction but guessed that it was not the correct way. Then I went the other way and caught up with Augusto. I briefly mentioned the fork to him. Then it happened again. It all worked out fine but a hiking guide should not lose track of his clients. Again, overall the tour was great. It was a great hike to a nice waterfall on a beautiful day. I would recommend Kimkim and Aniyami to others and I would book with you again. Thank you very much for organizing it all and please thank Augusto.

Quality of Experience

The selected hike fit my requirements perfectly.

Guides, Drivers and Staff

Personable, friendly, accommodating, knowledgeable.

Transport

Newish car. Good route.

Our first time visiting Morocco was an exceptional experience thanks to Kimkim. We were able to describe the type of trip and experiences we wanted, and they were able to tailor or travel and stays to meet our needs. Our local guide in Fes was extremely knowledgeable and friendly. We didn't round a corner without seeing someone he knew and were able to meet lots of amazing locals because of that. A special shout out to our driver Samir, who was with us the entire journey across Morocco. He was so kind and friendly. He took the time to explain local customs and foods to us so we were able to understand the how's and why's behind the new experiences we were having. I hope we are able to return to Morocco in the future. If you are looking to make some wonderful memories Fes was an ancient city with all the hustle and bustle you would imagine with history around every corner. Chefchaouen is a breathtaking blue gem nestled in the mountains that will simply take your breath away. Tangier was much more modern, but an absolute treat. The coastline and beaches are world class and a great way to relax.

Hotel Reviews

Riad Ghita

Fes

Riad Ghita is tucked away close to the Medina in Fes. The building is stunning and is filled with history and culture. The family running the Riad was so friendly and helpful with everything, including our 0200 am arrival. Breakfast was fresh, and we ate dinner there one night. It was extraordinary. We would 100% stay here again.

Authenticity & Character

Location

Great location, close to the Medina. Nightlife can be a little noisy.

Staff

Extremely friendly and helpful.

Cleanliness & Comfort

Wonderful rooms. Nice and clean. Very cozy.

Hotel Dar Mounir

Chefchaouen

Right off the main square in Chefchaouen. Friendly staff and clean rooms. Night time is lively and the city is welcoming.

Hotel Farah Tanger

Tangier

Hotel Farah was the only let down of the trip. Supposedly this is a 5 star hotel, the forst 5 star I've ever stayed in, but it was enormously disappointing. The entrance, lobby, and common areas are all stunning and very clean. The staff was not rude, but very indifferent to my wife and I, our questions, and concerns. Our room was absolutely filthy. The carpet was stained in multiple locations. There was some type of crust on the carpet, maybe dried gum of some sort. The bathroom door had some kind of thick gunk or sludge on it. As if someone had smudged caramel or chocolate sauce on it. There were no towels in the bathroom. As we arrived and bellhop helped us with luggage into the room, the door was open and one of the housekeeping staff was using our bathroom. After seeing the state of the room we asked to be moved, and they said there was no where to move us. They offered to have housekeeping come back up and clean the room. After the second cleaning the carpet was still filthy, vacuuming doesn't get out stains, there were still bits of loose dirt and debris under the desk, and the gunk on the door was still there clearly visible. We contacted Said with Kimkim, and sent him photos of the room, who promptly reached out to the hotel to get things fixed. The hotel staff lied and told him everything was taken care of and that they moved us into an upgraded room. They did not. They never even spoke with my wife or myself about changing or upgrading rooms. The bed was clean, and we were tired as this was our last stop on our vacation, so we did not press any further to change rooms or hotels. We cleaned the room ourselves as best we could and spent most if our time in the city, only sleeping in the room. Tangier was amazing, but unfortunately the hotel was not the relaxing experience we wanted prior to our 21hrs of travel to return home. I would 100% visit Tangier again, but I would never stay in this supposed 5 star hotel again. This same review will be posted on trip advisor and I will include the photos.

Authenticity & Character

Much more modern property. They seem to try and mesh the classic Moroccan styles with modern. Common ares looked and felt impressive.

Location

Beautiful location. Not exactly close to the market area or Port. Not many restaurants in walking distance.

Staff

Understanding cultural differences in service and friendliness, hotel still had abysmal hospitality. When the front desk staff makes eye contact with you as you walk in to check in, then leave the front desk, no words, no explanation, and take 5 minutes to return its not a good sign. This happened multiple times. Staff at the restaurant and coffee bar simply sat on their phones and didn't acknowledge us we entered the open, but completely empty eateries.

Cleanliness & Comfort

Dirty room, dirty floor, damaged walls and furniture, no towels. Much longer description in overall review of hotel.

Activity Reviews

Guided Tour of Fez Medina

Fes

Fes is an ancient city that is absolutely worth visiting. We had a private guided tour all day and I'm glad we did. The medina can be tricky to navigate so having someone knowledgeable is a must. The history of the city is amazing.

Quality of Experience

Guides, Drivers and Staff

Transport

Fes to Chefchaouen via Meknes & Volubilis

Morocco

It's a long drive, but the destination was worth it. Unfortunately a lot of the cultural sites in Meknes were being repaired, this is the down season, so weren't really visible. Lunch in Moulay Idriss was amazing and the old Roman city was very cool to walk around in.

Explore Hercules caves

Tangier

The caves were very interesting and the temperature is much cooler than outside. $6 to get in, just be ready for some pushy people trying to get you to pay for taking photos and trinkets. Just be ready to flat out tell them no and explore on your own.

Sonia was wonderful! She listened to what we wanted, foresaw what we would need, and made sure all our wants and needs were met. She was personable and fun to work with. Everything went smoothly and while everyone we dealt with was helpful and informative, Filippo, our guide while biking certainly stood out. We spent the most time with him so got to know him best, but he added a lot to our trip. The other standouts would have to be the other guides we spent the most time with, Frank and Sandy who were both incredibly knowledgeable and interesting. We had a great time!

We asked for an active trip and our specialist delivered. We had several zoom calls to set up the framework for our trip. She put together exactly what we asked for. We had great hikes and visits to Albi, Carcasonne and Mirapoix with our guide Olivia. Our tasting tour with Jessica was fun and informative and our bike ride around Toulouse was fun. Definitely a great trip.

Taos did an amazing job. Everything (drivers, trains,flights) all came off without a clitch.. Our tours were amazing and our guides were outstanding. Our accommodations for the most part were excellent. We had a fabulous time and will recommend to our family and friends.

Regards and Thank you
Linda and Ken Orlowe

Hotel Review

Villa Poggiano 

Montepulciano

My favorite of the trip. The view was amazing and everyone was so helpful and friendly. The breakfasts’ were excellent.

Authenticity & Character

Accomodations

Location

The view

Staff

Exceptional

Cleanliness & Comfort

Clean and very comfortable

Activity Review

Private Val D’ Elsa Wine Tasting

Italy

Danny our guide was very informative, and made our tour a total success.

Quality of Experience

Food

Guides, Drivers and Staff

All of them were very knowledgeable and interesting!

Transport

The Kim Kim team and Hakim were wonderful to work with. We actually had intended to go on this trip 3 years ago. Kim Kim honored all prices originally quoted. Hakim responded to all our queries promptly and thoroughly. We had one glitch that was quickly resolved by Hakim and our driver, Mehdi. I have traveled frequently and to most continents. Mehdi is probably the best driver I have ever had. His knowledge of English was excellent. He was prompt, cheerful, kept the car clean, a careful competent driver. He was accommodating to all our needs including driving us to restaurants and picking us up after our dinners. Mehdi would definitely get 6 stars if I could give 6 stars. I would gladly travel with Kim Kim again...provided they used Mehdi as our driver.
Morocco is a fascinating country and we felt we had an excellent exposure to its culture and beauty. Our local guides were knowledgeable and thoughtful. Altogether a fabulous trip at a reasonable price. Highly recommend Kim Kim and "The Imperial Cities of Morocco. Peggy Berlin

I had great difficulty with the first local specialist assigned to book my trip. I did complain and KimKim Travel assigned Oleksandra to take her place. Once Oleksandra took over, everything was perfect. She went way out of her way to be helpful. She has a lot of experience and this was apparent in the ease of working with her. She anticipating what I would need before I even asked. I wanted to rent a car to drive in both Argentina and Chile. She arranged this and everything with the car went as planned. You need to have quite the array of paperwork in order to cross the borders. I saw other foreigners at the border crossings who did not have the required paperwork and they were not successful in crossing the border. Oleksandra continued to work with me during my trip. She was amazing to work with.

We are a group of 6 – (3 couples) – who wished to squeeze in a 5-day trip to Morocco – an opportunity that was not to be missed during our travels in Spain and Portugal. Sharon put together a great package in northern Morocco that truly was an immersion in the Moroccan culture. A short 1-hour ferry ride from Tarifa port in Spain took us to Tangier, and in each location – Tangier, Chefchaouen, and Fez – we stayed in the ancient part of the city and our overnight accommodations were in converted homes of wealthy families. Clean, basic, and functional rooms that fit our budget. We were amazed at the size, beauty, and facilities of these homes once you were inside – including rooftop and garden decks - from the street or laneway the access is an unassuming door or gate!
From pickup to drop-off at the port, we were transported in a newish and comfortable Renault 9-passenger van by a very pleasant driver – Abdol – who had good English language abilities and could not have been more helpful in ensuring our comfort and answering our many questions.
Hands down the best tour guide that we experienced was Said - educated in New York and spoke perfect English. Said took us on a tour of the ancient city of Fez – including the famous tanneries, the mosque, and the massive medina (market). So interesting with all the cultural texture and historical facts that Said provided along the way.
Throughout the process, we cannot say enough about Sharon. The tour was efficiently arranged and within our desired budget. She was so responsive when we contacted her with questions, and her answers were clear and informative. Even a last-minute change to a different riad than had been first booked was handled smoothly.
We are so pleased we experienced this amazing destination, and we would highly recommend Morocco Immersion Tours & Adventures to anyone planning a trip there.

We had the most incredible time in Egypt and Jordan! KimKim made the trip super easy and super safe for us! We had a private tour guide and driver in each city and even people to help us in each airport location to make sure we had the appropriate documents needed. The KimKim Team was super responsive and worked with us to plan the perfect trip for us! We had the best tour guides throughout the trip, it started with Shade in Jordan! He was always on time, very knowledgeable of the area and took great care of us! We also had an amazing guide in Cairo, Khaled, he was extremely knowledgeable and answered our many questions about Cairo! Lastly, during our Nile Cruise from Aswan to Luxor our guide, Ahmed, was incredible! He traveled with us and made the trip especially fun! He joined in the boat festivities, made sure we were able to see everything we wanted to at each stop and coordinated everything needed for each tour. He was extremely knowledgeable but also a great photographer and helped us add on a few additional things to make our trip complete, like a hot air balloon ride. We really enjoyed getting to know him, he took great care of us while on the Nile cruise. Overall, I would HIGHLY recommend KimKim and the trip to Egypt and Jordan, I was blown away by the history, knowledge and people. KimKim was super professional, responsive, and accommodating! They made our trip easy with the guides and drivers taking great care of us.

Activity Reviews

AMMAN /PETRA

Petra

We had an amazing tour guide in Petra who was super knowledgeable and spoke great English! Petra was truly incredible and breathtaking to see, it is a must see. I have never seen anything like it.

Quality of Experience

Food

Guides, Drivers and Staff

Shade and our tour guide in Petra were amazing!

Transport

Shade was awesome!

Pyramids - Museum - Old Cairo

Cairo

Seeing Cairo is a must do as well! The Pyramids and Museum are breathtaking and full of history. They were even more incredible than I could have imagined. Khaled was a great tour guide, highly recommend him!

Quality of Experience

Food

Guides, Drivers and Staff

Khaled was super knowledgeable and did an incredible job!

Transport

Visit Abu Simbel temple and Kom Ombo temple

Aswan

Although a long drive, this temple was one of my favorite things I saw. Very much worth the extra drive, incredible to see. Ahmed was very knowledgeable!

Quality of Experience

Food

Guides, Drivers and Staff

Ahmed was awesome!

Transport

Visit to Petra

Petra

The Jeep tour through Wadi Rum was a really fun part of the trip, would highly recommend!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Boat trip

Hurghada

Had an awesome time snorkeling, the guides did a great job of finding the best spots!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Visit The west Bank and transfer to Hurghada

Egypt

The Valley of the Kings was really cool to see! We also added on a hot air balloon ride that was amazing, would recommend it!

Quality of Experience

Food

Guides, Drivers and Staff

Ahmed was awesome!

Transport

Visit Edfu temple & Luxor temple and Karnak temple

Egypt

Luxor was a highlight as well! The city is so pretty and very clean! Ahmed did an awesome job and was very knowledgeable!

Quality of Experience

Food

Guides, Drivers and Staff

Ahmed I would highly recommend!

Transport

Aswan

Aswan

Aswan was cool to see, the boat ride was fun to get to the temple! Would recommend seeing it! Ahmed was very knowledgeable!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Wadi Rum - Amman - Cairo

Wadi Rum

Having someone meet us in the airport as we arrived in Cairo was super helpful!

Quality of Experience

Food

Guides, Drivers and Staff

Shade was awesome!

Transport

Incorporated motorsports interest that I had with a rental car experience + a circuit experience at Paul Ricard.
All places that were mentioned of interest were incorporated into the trip plan.

Hotel Reviews

Hôtel Lorette - Astotel

Paris

Safe, clean, decent breakfast, good location.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Residhome Nice Promenade

Nice

Large space, good location a street away from beach.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Circuit Experience : Ferrari F8 Tributo (6 laps)

Nice

A little short, but good. Was mistaken that it was the big circuit.

Quality of Experience

Guides, Drivers and Staff

Transport

Great cars and instructors

Monaco Day Trip via Èze & La Turbie with Optional Beach Time

France

A little short for time in Monaco.

Steve our guide for blue mountains was great very knowledgeable and friendly
John who guided us to 12 apostles was funny, native of area with a wealth of info.
Milford Sound was a must see experience
Glow worms cave was my favorite, our guide was great grandson to one of the first guides. Excellent!
Maori experience was top notch.
Skipper Chris was also great guide on Whale & dolphin safari.
Christine at KimKim is excellent, experience and did a great job matching are desires and accommodations.

We 100% recommend this service and Christine.

Jeanette Ramsey

Beatriz and her team did an amazing job organizing our Gems of Southern Spain and Lisbon trip and was extremely responsive both before and during the trip when we needed help. She quickly grasped during the planning stage the type of accommodation we preferred and understood the type of activities we enjoy. The trip exceeded our expectations which were high!

I have never used a travel agent before so I was unsure about how to get everything started, plus with all the scams it made it a little nerve racking because of the amount of money your spending you don’t want to get ripped off. Jesus took charge and planed an outstanding trip!!! I had 6 places I wanted to see and it was planned so well that I was never not informed about the things we were doing or what was going to happen the next day. There was never a time that I was waiting on anyone or anything!!! Jesus did everything he said he would do and he always made sure the guest had everything they needed!!! If it’s your first time planning a trip or you would like to have a hassle free trip…. Call and ask for Jesus!!!

Our trip to Jordan and Egypt was fantastic. The guides and drivers were very organized, knowledgeable and on time. We felt very safe and had a blast. We would highly recommend this trip to anyone. Thank you to Kimkim, Shade, Ahmut, Khaled, Mahmoud, and all the others who made it such a wonderful and memorable experience!

This was a relatively last minute trip to Italy for us, otherwise, I would have planned it myself. Based on this experience, I doubt I can trust a travel agent again.
While responsive, the planning experience was painful. It was like pulling teeth to get details on the trip, especially excursions. Example: You will be on an all day trip, leaving at 7 am, will have lunch and will return late that night. How long will it take to get there, how long will we be at each stop, what will we be doing, any free time, when eat dinner, etc.
When I initially discussed hotel preferences, my only request was we needed a bed to accommodate by 6'4" husband (and I'm 5'8/9". First hotel in Rome, his feet were hanging off the end of our Double bed by an easy foot and 1/2. The room was so small I had to hunch over to get by the bed or scrap my back against the TV. It was an unpleasant four nights. With that said, the location was excellent and the breakfast was good. In addition, Kim Kim made it up to us by making a tour in Venice private & ensured we had a King bed at our next two spots.
The location in Florence was poor - simply too far away with no uber/taxi options. Fortunately, the Venice hotel was changed and this location was excellent as well.
There was a real lack of consideration with the tours as well - who schedules a 4 hour Vatican tour and a 3 hour Coliseum tour back to back in the same day? It was miserable.
Who schedules an all day tour for EARLY morning knowing they also scheduled your all day tour the day before that did not arrive back until LATE at night?
What was excellent was the transportation that was arranged and the Kim Kim CEO follow up (when needed) during our trip, that was a very nice surprise and bonus so, thank you very much.

Hotel Reviews

Al Manthia Hotel

Rome

Wonderful location and excellent breakfast. Room was uncomfortably small.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

warning on small room for big people!

Hotel Fortezza Florence

Florence

Great hotel, just was not a fan of the location.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Ala

Venice

Great location. Annoyed the front desk failed to tell us there was a full breakfast at the main location while we ate fruit and bread at the secondary location.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Tuscany day trip: Siena & San Gimignano (Regular Tour)

Florence

This was a wonderful tour and the guides were great.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Rome in a Day Tour with Vatican, Colosseum & Historic Center

Rome

Personally do not think many people need a 4 hour tour of the Vatican. What made this worse was it was followed by the 3 hour Colosseum tour. Two other couples were on the same tour and everyone was miserable. While all the sights are magnificent, just too much walking and overkill of information. We tried to leave the Vatican tour early and guide became upset and "made" us stay. Another party went to the bathroom during the Colosseum tour and the guide "went off" on the person.

Quality of Experience

Guides, Drivers and Staff

Transport

There was none!

Cinque Terre Day Trip From Florence

Florence

While a great experience - it was very rushed! It would have been nice to know what to expect before the tour started. Rushing between the 4 locations made the day hectic and provided no time to relax and enjoy the environment. The group was entirely too big and having to listen to the Tour Guide repeat everything in two languages wasted more of our time. Could have been more efficient and eliminate a stop. With this said, the guide did an excellent job with the limitations she had.

Quality of Experience

Food

While food was good - you could tell we were part of a "burn and churn" discount group meal. Were not greeted by anyone from the restaurant, food just tossed on the table (not sure what were eating), no refills, had to get own oil for bread, disappointing experience.

Guides, Drivers and Staff

Transport

Best of Venice tour: Murano Island & Guided Walking Tour with St. Mark's Basilica

Venice

This was one of our favorite tours, outside of our Rome Food Tour and Amalfi Coast/Pompeii Tour. The guide was EXCELLENT - what a wonderful way to learn about Venice.

Quality of Experience

Guides, Drivers and Staff

My sisters and I LOVED our trip to Jordan and Egypt! Everyone that we worked with through KimKim and while abroad was professional, prompt, and very kind. Our trip was tailored to our needs and we felt that we saw everything we wanted to see and more. Our drivers and tour guides while abroad were phenomenal and we never felt unsafe. I would absolutely recommend KimKim to anyone who wants to see Egypt, Jordan, or anywhere else for an affordable price!

Activity Reviews

AMMAN /PETRA

Petra

Petra was one of the most incredible places I have ever been. Our driver while in Jordan, Shade, was so nice and accommodating. We loved him and our tour guide in Petra!

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Pyramids - Museum - Old Cairo

Cairo

Our tour guide was so knowledgeable and helpful! The pyramids were breathtaking!

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Aswan

Aswan

Our tour guide, Ahmed, was incredible!! Very knowledgeable and so fun and easy to be around. He was our guide for 3 days while on the Nile cruise and we really felt that he was looking out for us and giving us the best of Egypt. He also recommended some great add on tours that we really really enjoyed! Thank you so much, Ahmed!!!

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Visit Abu Simbel temple and Kom Ombo temple

Aswan

Abu Simbel was unbelievable!!! So worth the long drive!!

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Our trip to Iceland was our first trip with Kim Kim and we have already recommended both (Iceland and Kim Kim) to friends.

Emanuela Grieco was fabulous to work with. She developed a trip itinerary that checked all of the boxes for things I wanted to see and do in Iceland. Her expertise was invaluable in knowing what were the not-to-miss sights and experiences as well as what might not be worth our time or further driving distance. Some of our favorite things were hiking Fjadrargljufur Canyon, Skogafoss and the trail that starts above it to so many beautiful waterfalls, and up along the river to Hengifoss.

Our accommodations were exactly what we had asked for and Emanuela planned our itinerary for the perfect driving distance between each stop so there was time to enjoy the sights and relax in the evenings. We loved her restaurant recommendations from elegant dining in unexpected places (Narfeyrarstofa in Stykkisholmar) to casual, non-touristy breweries (Ölverk in Selfoss).

We also truly appreciated that Emanuela was looking out for us during our trip. At one point a big storm was headed to Iceland and Emanuela got in touch to make sure we knew to headed to our next destination early, before the Ring Road was closed. She managed a couple of tours that were canceled because of the storm and made sure we were refunded - no extra work for us. With her guidance we were safe and sound!

Activity Reviews

Silfra Snorkeling Adventure

Reykjavík

Silfra Snorkeling was one of the most unique experiences of our trip. The water was so blue, so clear and so cold! But the equipment kept us comfortable and we have a great story to tell!

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Vatnshellir Lava Cave Tour

Snæfellsnes Peninsula

Driving around Iceland you see plenty of lava fields but seeing what lava does underground is amazing!

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