Kimkim Trip Reviews

Dean was very helpful with the planning the trip. He answered all my questions and gave great suggestions for small changes need to hotels and accommodating my daughter's schedule with the trip. Also Justin was very helpful on the phone and helped with some aspects of the trip
The Bed & Breakfast accommodations were lovely. We liked all of them except for the one in Glendalough. The hotels were fine too but the B&B stole our hearts.
Our best part of the trip was Kerry, especially Killarney National Park, Ring of Kerry and Dingle Town! The views were breathtaking! The people so friendly, the food great! No crowds around this time end of September really helped.

Arrangeywere very goid. Suggestion: west Etosha park- would have loved Etosha village lodge by the gate.

A week is not enough… Said did an excellent job with my request to see Marrakech, the Atlas Mountains and the Sahara. As a last minute change I requested a night in Essaouira and he readily accommodated.
Our tour guide for Marrakech was Abdul, the food tour was amazing. I’m so glad we did it.
And finally, our driver Faysel was outstanding. Most importantly, he is an excellent driver, we always felt safe driving with him. In addition, he was kind, fun and knew wonderful spots for breaks and views. My teenage sons bonded with him and we all enjoyed his playlist. We cant thank him enough for a wonderful week.

Activity Review

Marrakech Family Food Tour

Marrakesh

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Lise did a wonderful job of creating a Paris adventure that has been totally fabulous! Our hotel, LeSix, was perfect in every way - friendly staff, wonderful breakfast, and comfortable room located close to everything we wanted in the 6tharr. Thomas, our pickup & delivery to the airport was polite, friendly and truly an expert driver!

We were more than pleased to discover we had personal tours on four occasions - the Sainte Chapel and Notre Dame (David), the Louvre (Ellen), the Gourmet Food Tour (Barbara) and our drive out to Monet’s home & gardens (Jean) were ALL BEYOND AMAZING. Each and every guide was personable and very knowledgeable.

We actually had a second tour with Ellen, Covered Passages, where there were only four in our group. What made all of these adventures EXTRA SPECIAL is the fact that each tour became totally unique to our expectations. WE LOVED EACH AND EVERY ONE!

Our trip out to Versailles was fun but, quite honestly, after so much individualized attention earlier in the week - we were spoiled and the large weekend crowds were a bit off-putting even though our particular group only had 15. The day was still memorable!

Our culminating adventure was a dinner cruise on the Seine. THIS was the perfect way to wrap up our first trip to Paris. The cruise included a window view, delicious food, a variety of champagne and wines, impeccable service all with lovely tunes provided by talented musicians and a singer. While we did not, dancing was enjoyed by many.

Would we use Kim-Kim services again? ABSOLUTELY, without a doubt. We had never used any such services on our previous travels and I was a bit reluctant to move in this direction of unknown waters (for us) BUT Lise with Kim-Kim did a fabulous job of tending to even the smallest of details, checking in at various points and insuring things were proceeding as planned.

Eight days of great fun - ALL without a hitch, no cancellations, no mix ups, no changes! We had a most memorable FIRST experience in Paris and look forward to making more travel adventures in the future with Kim-Kim assisting. Thank you!

Hotel Review

Hotel Le Six

Paris

Friendly staff, wonderful breakfast spread and comfy, clean room - with easy access to all our activities. THIS was a WIN-WIN on all counts!

Authenticity & Character

CLEAN, friendly & comfy!

Location

Easy access to attractions and a variety of cafes for dining.

Staff

ALWAYS polite, friendly and helpful on all counts!

Cleanliness & Comfort

PERFECTION!

Activity Reviews

Cheese and wine tasting in a Parisian cellar in the Marais

Paris

WOW! We thoroughly enjoyed this activity. Agate (Agatha) did a wonderful job of explaining the variety of cheeses, their regions and processes gif production. She also brought in a wonderful assortment of wines for pairing. Terrific! My hubby actually now enjoys wine a bit more than before.

Quality of Experience

Everything!

Guides, Drivers and Staff

Staff was friendly, polite, personable and the drivers all showed a special expertise that helped us arrive SAFELY and on time!

Transport

EXPERT driving skills were quite evident and appreciated!

Latin Quarter Gourmet Tour

Paris

This experience was good and we’d do it again BUT, if done in the future, we’d put a couple days between the wine/cheese pairing with this tour because much of the food tour was focused on wine & cheeses so it pretty much repeated what we had done the night before. We still enjoyed all the knowledge shared by Barbara!

Quality of Experience

Guides, Drivers and Staff

Nighttime Seine River Cruise with Dining Experience

Paris

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Sainte Chapelle and Notre-Dame

Paris

David was a wealth of information. We loved every bit of our time together!

Quality of Experience

Guides, Drivers and Staff

Transport

Eiffel Tower Summit Ticket

Paris

Quality of Experience

Guides, Drivers and Staff

Murders and Mysteries of the Louvre

Paris

WOW! Ellen certainly knew the history and made this experience more like a grand story telling session…bringing with it the depths of history. She was very well versed in all the historic details!

Quality of Experience

Guides, Drivers and Staff

The Covered Passages of Paris

Paris

Unique experience with an interesting story behind it!

Quality of Experience

Guides, Drivers and Staff

Half day guided tour of the Palace of Versailles with priority access in a small group (1 to 15 people)

Paris

For a bus trip, this was a good day…well organized and paced.

Quality of Experience

Guides, Drivers and Staff

Transport

Dinner show at the Moulin Rouge

Paris

Moulin Rouge is a unique experience but they pack you in like sardines do comfort was NOT a concern to the proprietor - it was tight, stuffy and NOT friendly for an easy exit. Dancers were talented…lighting was quite a glare & somewhat blinding for the audience.

Quality of Experience

Guides, Drivers and Staff

Wait staff was efficient considering their working conditions.

I can't recommend Jorge and the team at KimKim highly enough. We will certainly use them again in future. We shared our priorities with Jorge (we wanted a mix of foodie tours and historic sites) and he proposed the perfect itinerary. We felt like we saw all the highlights of the cities, but nothing felt rushed, because of the very smooth transfers and daily updates/info from the local agent.

The hotels were wonderful and very central. The private guides we had were also fantastic and spoke extremely good english (which was helpful as our spanish is non-existing!). The best part of the trip for us was Oaxaca, especially the last few days where we had a couple of trips out of the city to see the Mescal distilleries, participate in a rural cooking class and visit a traditional textile workshop.

Very good coordination with Amanda prior the trip and the route were customized to what I am seeking. The guides and porter are very friendly and helpful. Although I have to abandon the rest of my trek due to lack of stamina and kneecaps pain, the company helped to arrange transport to the other hotels we have to rebooked. Appreciate the kind gesture and it is indeed a worry free trip. Thank you very much for the patience. Will definitely use the service again.

Our guides were Jesus, Abraham, Bastian and Julio. They were all highly accomodating, incredibly friendly, very knowedgeable, so hardworking and immensely kind. I cannot praise them enough! I very much enjoyed meeting all them, their service made such a difference in our trip. It made being there considerbly less anxiety provoking, it's like have a friend nearby who can and did help us every step of the way. I will recommend KimKim to everyone!

Amanda planned an amazing Itinerary, beautiful interesting lodgings and places full with historical sights yet comfortable. The first 3 night was excellent & I was looking forward to the rest of the stay but due to personal physical issue, we had to cancel the rest of the trip. Ms Kripa the coordinator in Kathmandu office was v helpful & arrange for daily transfers to our last few days and airport. Always checking if we need any assistance. Warm & great service. Will book again

Robi with Soul of Croatia - the best!!!
Simply the most special, personalized and wonderful trip possible. A personable and knowledgeable host, with a passion and love of his country. I learned so much, and have such an appreciation for the beauty of this country - with not only its landscape but its people. Thank you so much for an amazing and memorable experience!

Split - for its engaging, active atmosphere, Hvar for the food, Korcela for the small-town feel and lovely biking, Ston for the bike wine tour and walls, Dobrovnic for its infamous walls, history, and amazing views!

Fantastic, personalized 11 day trip to Greece.
My wife and I took an 11 day trip to Greece, visiting Athens, Crete and Santorini and had a fantastic trip!. This was our 2nd trip booking thru Kimkim and we came away once again very happy and satisfied. Christos and his team did a great job creating a custom trip to our specific requests and making all arrangements for us both before and during our trip. Their support was invaluable. Though not everything went off exactly as planned, they were always available to make adjustments as necessary and never left us hanging. We would arrive into a new city or village and ask for recommendations for restaurants and they would respond in minutes with suggestions and would even make reservations for us.
Each day was a perfect balance of planned events and free time to experience the local atmosphere. The hotels were each outstanding in their own way. A number of the activities had local, personal guides who added so much to the experience with their knowledge and helped orient us to each area so we could enjoy it so much more on our own.
We highly recommend Kimkim to everyone we meet during our travels and anyone reading this review.

Raluca was amazing!!!! She worked so hard for us every step of the way! She put everything I wanted in the itinerary! She helped us when we had a couple of bumps in the road. She took very good care of us and made us felt safe and taken care of! The guides she picked for our tours, Christi and Alexandru were outstanding! They were so knowledgeable and kind! I can’t imagine anyone better!! It was a wonderful, wonderful trip of a life time!!!! LOVED every bit!!

Had a great time in Australia and Kim did a great job.

Terry was absolutely incredible! We could not have imagined a more magical time in Iceland. The entire process was effortless. We simply told Terry what we wanted, and she put EVERYTHING together. From the restaurant recommendations to the hotels to the excursions - it was truly perfect. I have never had a vacation run so smoothly and seamlessly, nor have I ever had as much fun. My husband and I could not have asked for anything more from Terry and the Kim Kim team!

The overall planning and booking experience with KimKim was excellent except the first appointment call. When I showed my interesting in KimKim trip, I was asked to book a 15min time slot to talk to a local (California) person. And I found this person has no value added. I asked many questions in the call and none was answered. I would have given a 5 stars if there is no such an annoy call.

The KimKim payment and communication system are very convenient. All the communications and attachment are well kept in the system and easy to read. The response from Ngima is incredibly fast and accurate. Nigma answered our questions with patient and with no nonsense. His expertise and knowledge provided me a trustworthy feeling.

KimKim assigned a local driver Lhakpa to us. Lhakpa has very fluent English. Lhakpa drove us to and from airport and also during our sightseeing tours in Kathmandu. He gave us a very nice overall introduction of Nepal and Kathmandu. He was also a good photographer and knew the "should not miss" photography spots.

The most important person in this trip is no doubt our Sherpa guide, Furba. I would like to show my deepest appreciation to him to make this trip safe and memorable. He is responsible, knowledgeable, and considerate. He spotted wild animals to us, for example Himalayan tahr. He pointed and named every peaks to us during the entire trip. Due to the unstable weather, he had to modify our itinerary from day to day to optimize the trip. He also tried his best to accommodate all our requests during the entire trip. For example, we requested to have single rooms for both of us. He told us in some remote village the availability is very limited and because of the high demand, a single supplement might not possible, but he will do his best. At the end, we had single supplement on every nights in our trip. Furba has done an excellent job.

The last person I would to mention is our porter, Lhakpa. He has taken good care of our luggage, especially during a few raining days.

The mountain scenery is the best in the world. The images of the peaks, Mt Everest, Lhotse, Ama Dablam, Cho Oyu, Cholatse, Tabuche, etc., are imprinted in my brain. However, the most critical part of this trip is the persons provided the service to you. Thank you again for the persons I mentioned above.

Activity Reviews

Trek from Dzongla to Gokyo (15,584 feet / 4750 m) via Cho La Pass

Gokyo

Acclimatization day in Namche Bazaar

Namche Bazaar

The hike from Namche to Hotel Everest View was very pleasure. It was very impressive of the Namche town viewed from above on the trail to Hotel Everest View. The close up views of Mt Everest, Lohtse, and Ama Dablam are unforgettable.

Abraham who met us when we arrived in Lima was very helpful. He showed around Lima and answered all our questions and provided whatever we needed.

Bastien who took us to Inotawa Lodge was fantastic. He was very knowledgeable about all aspects of the Amazon. Whenever you asked a question about a plant, animal he had the answer. He took really good care of our group.

Julio met us at Cusco was fantastic. He was very knowledgeable about the area and the Incas. His funny antidotes when telling a story which relates to the history of the region made it so much more interesting to following along.

Sonia was very helpful in booking the trip and balancing everything we did so we didn't feel rushed. It was the trip of a lifetime for me!!
Daniella was our local concierge and made sure our trip went smoothly from day to day. She made a last minute change for us on a travel day so we could be in Florence an hour earlier! She was very friendly and helpful.
The drivers that picked us up for our transfers and tours were very nice for the most part. Rosanna especially was really wonderful! She was personable and picked us up on time from the airport and took us to Sorrento. The drivers like Luigi and Carmino were very knowledgeable and kind and spoke English really well!!
The tour guides were also very knowledgeable and had a sense of humor which I really loved. The Tuscany wine tour with Antonella and the Cooking class in Florence with Caterina stand out the most for me! However, all the tour guides were knowledgeable and helpful and again, spoke and understood English very well!
The accommodations for the most part were really great. Hotel Corallo in Sorrento and Hotel Concigliere in Rome were the best! The staff was friendly, professional and helpful.
Overall, it was a trip of lifetime and I was extremely happy with all of the services!!
Thank you so very much!!

Hotel Reviews

Hotel Corallo

Sorrento

Stunning views. Shuttle to the city center. WONDERFUL STAFF!! Everyone was so friendly and very professional. Nice restaurants in the immediate surrounding area as well as the restaurant at the hotel itself.

Authenticity & Character

People and general geographic area.

Location

Staff

So friendly and also professional. Very helpful with requests.

Cleanliness & Comfort

Clean rooms,nice bathrooms, very comfortable beds!

Hotel Delle Nazioni

Florence

Across from the train station and very loud. Scary elevator. Very loud argument between front desk and guest. Did not really feel especially safe in this location. Beds not comfortable. Front desk did not answer phone for information. Room was dingy and shower posed a big fall risk. The plumbing was loud and did not work at times. The breakfast was good. The person at the front desk when we first checked in was very helpful. The terrace from the room had space and the morning and evening views were pretty. Florence was my favorite city.

Authenticity & Character

Location

Different location

Staff

Cleanliness & Comfort

Beds were not comfortable.

Hotel Della Conciliazione

Rome

Excellent location, the street was filled with very nice restaurants. The staff was wonderful! Especially Chiara at the front desk! We loved her! Very professional and personable. A very impressive young lady and an asset to the hotel.

Authenticity & Character

Everything

Location

Right near Vatican on a nice street with great restaurants.

Staff

Staff was very friendly, professional and helpful with information in navigating throughout Rome!

Cleanliness & Comfort

Overall loved the room, but beds could have been more comfortable

Activity Reviews

Visit of The Amalfi coast Villages Full Day

Italy

Luigi the driver picked us up on time. His English was very good and he knew the area well. The Amalfi coast speaks for itself and is really breathtaking. We had ample time to explore and shop!! It was great!!

Quality of Experience

Guides, Drivers and Staff

Transport

Small group Tour of Tuscany & Wine and Olive oil tasting

Florence

Antonella was extremely knowledgeable about the region and the wines and even how the environment effects the grapes!! Definitely try to ask for her, she was fantastic!! The lunch at the winery at the end was amazing.

Quality of Experience

Food

Guides, Drivers and Staff

Ask for Antonella! She was wonderful!!

Transport

Wanna be Italiano - Florence cooking class and market tour

Italy

FUN!! Very educational experience! Caterina was knowledgeable and really had us all laughing! She was very patient and kind. She was very knowledgeable about the ingredients and the marketplace.

Quality of Experience

Food

Delicious!!

Guides, Drivers and Staff

Ask for Caterina! She showed us so much and was really funny! Loved her!!

Transport

Walked to site.

Small group tour of Vatican City , Sistine Chapel & saint Peter's Basilica

Rome

Very knowledgeable guide.

Quality of Experience

Guides, Drivers and Staff

Transport

Small Group tour of Colosseum underground, Palatine Hill, and Roman Forum ( max 6 people)

Rome

Gio was a very knowledgeable and friendly guide! It was an amazing experience!!

Quality of Experience

Guides, Drivers and Staff

Ask for Gio!! She was extremely knowledgeable and friendly and made sure we really enjoyed the tour.

Transport

This was an amazing trip. Everything was so organized and Isabel, the travel specialist we worked with, was so helpful in promptly answering all questions. Once we got to the Galapagos everything went so smoothly. The hotels and tours were great. Overall, I cannot recommend this trip, and using kimkim and Isabel to arrange/organize everything enough.

Hotel Reviews

Ikala Galapagos Hotel

Puerto Ayora

The hotel is in a great location. The rooms and grounds are great.

Authenticity & Character

Location

We were just a couple blocks from the water, and within walking distance of everything you would want in Puerto Ayora.

Staff

So helpful and kind

Cleanliness & Comfort

Albemarle

Puerto Villamil

Very quaint hotel right on the water. Our room had a balcony overlooking the beach.

Authenticity & Character

The balcony overlooking the ocean was so nice and the sun deck on the roof was great for an evening glass of wine!

Location

Staff

They were so helpful and nice!

Cleanliness & Comfort

Activity Reviews

Transfer Baltra Airport - Puerto Ayora with visit to the highlands of Santa Cruz

Galapagos Islands

Our guide was great! He was so knowledgeable and passionate about the Galapagos.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Visit to the Charles Darwin Research Station

Puerto Ayora

Seeing the conservation efforts up close and the tortoise breeding center was great.

Quality of Experience

Guides, Drivers and Staff

Transport

Excursion to an uninhabited island

Galapagos Islands

The guide was so knowledgeable and this is such a cool excursion!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Kayaking & Snorkeling at Las Tintoreras

Galapagos Islands

There was no option to kayak, but the snorkeling was cool with a focus on white tipped reef sharks. The guide seemed a little less into the trip than other guides, but still had a ton of information to give.

Quality of Experience

Snorkeling over the reef sharks was so cool.

Guides, Drivers and Staff

Transport

Snorkel at Los Túneles

Galapagos Islands

This was amazing! Such a beautiful and unique area. There was amazing diversity while snorkeling and we saw so many sea turtles. Bonus we also saw penguins, orcas and albatross! This is a must-do experience if you are on Isabela.

Quality of Experience

Overall just a great day and we saw so much!

Food

Guides, Drivers and Staff

Everyone was so nice and the guide was so knowledgeable.

Transport

Fun and fast boat ride!

Hiking Sierra Negra Volcano

Galapagos Islands

Our guide Nadia was clearly passionate about the area and the ecology. She was so knowledgeable. The hike is beautiful.

Quality of Experience

Food

Sandwiches which were filling, but basic.

Guides, Drivers and Staff

Nadia was amazing.

Transport

Overall I had a very good trip. The communication between Meghan and me before the trip is essential and was always good.
The full day for the hiking trip was very good. I think Meghan was successful in selecting the hike that fulfilled my requests (duration, elevation change, length, waterfall).
Augusto is a good guy who is personable and friendly. He answered all of my questions whether it was about details for the trip or about the hike itself including flora and fauna. He was very accommodating, more than happy to comply with my requests or make minor changes to the itinerary along the way.
I only have one criticism. Augusto explained his hiking tour method; he would hike at his own pace and then wait for me to catch up. I agreed to this. I had no problem with this since I was comfortable hiking in the woods and because I needed to hike slowly and carefully.
However, on the return this method broke down. At one point there was a fork in the trail and Augusto was ahead on the trail and out of sight. Remember, these trails do not have any trail markers so at this point I did not know which way to go. I tried one direction but guessed that it was not the correct way. Then I went the other way and caught up with Augusto. I briefly mentioned the fork to him. Then it happened again.
It all worked out fine but a hiking guide should not lose track of his clients.
Again, overall the tour was great. It was a great hike to a nice waterfall on a beautiful day. I would recommend Kimkim and Aniyami to others and I would book with you again.
Thank you very much for organizing it all and please thank Augusto.

Activity Review

Full day tour of Serra dos Orgãos National Park with Véu da Noiva Waterfall & Petrópolis

Brazil

Overall I had a very good trip. The communication between Meghan and me before the trip is essential and was always good. The full day for the hiking trip was very good. I think Meghan was successful in selecting the hike that fulfilled my requests (duration, elevation change, length, waterfall). Augusto is a good guy who is personable and friendly. He answered all of my questions whether it was about details for the trip or about the hike itself including flora and fauna. He was very accommodating, more than happy to comply with my requests or make minor changes to the itinerary along the way. I only have one criticism. Augusto explained his hiking tour method; he would hike at his own pace and then wait for me to catch up. I agreed to this. I had no problem with this since I was comfortable hiking in the woods and because I needed to hike slowly and carefully. However, on the return this method broke down. At one point there was a fork in the trail and Augusto was ahead on the trail and out of sight. Remember, these trails do not have any trail markers so at this point I did not know which way to go. I tried one direction but guessed that it was not the correct way. Then I went the other way and caught up with Augusto. I briefly mentioned the fork to him. Then it happened again. It all worked out fine but a hiking guide should not lose track of his clients. Again, overall the tour was great. It was a great hike to a nice waterfall on a beautiful day. I would recommend Kimkim and Aniyami to others and I would book with you again. Thank you very much for organizing it all and please thank Augusto.

Quality of Experience

The selected hike fit my requirements perfectly.

Guides, Drivers and Staff

Personable, friendly, accommodating, knowledgeable.

Transport

Newish car. Good route.

Our first time visiting Morocco was an exceptional experience thanks to Kimkim. We were able to describe the type of trip and experiences we wanted, and they were able to tailor or travel and stays to meet our needs. Our local guide in Fes was extremely knowledgeable and friendly. We didn't round a corner without seeing someone he knew and were able to meet lots of amazing locals because of that. A special shout out to our driver Samir, who was with us the entire journey across Morocco. He was so kind and friendly. He took the time to explain local customs and foods to us so we were able to understand the how's and why's behind the new experiences we were having. I hope we are able to return to Morocco in the future. If you are looking to make some wonderful memories Fes was an ancient city with all the hustle and bustle you would imagine with history around every corner. Chefchaouen is a breathtaking blue gem nestled in the mountains that will simply take your breath away. Tangier was much more modern, but an absolute treat. The coastline and beaches are world class and a great way to relax.

Hotel Reviews

Riad Ghita

Fes

Riad Ghita is tucked away close to the Medina in Fes. The building is stunning and is filled with history and culture. The family running the Riad was so friendly and helpful with everything, including our 0200 am arrival. Breakfast was fresh, and we ate dinner there one night. It was extraordinary. We would 100% stay here again.

Authenticity & Character

Location

Great location, close to the Medina. Nightlife can be a little noisy.

Staff

Extremely friendly and helpful.

Cleanliness & Comfort

Wonderful rooms. Nice and clean. Very cozy.

Hotel Dar Mounir

Chefchaouen

Right off the main square in Chefchaouen. Friendly staff and clean rooms. Night time is lively and the city is welcoming.

Hotel Farah Tanger

Tangier

Hotel Farah was the only let down of the trip. Supposedly this is a 5 star hotel, the forst 5 star I've ever stayed in, but it was enormously disappointing. The entrance, lobby, and common areas are all stunning and very clean. The staff was not rude, but very indifferent to my wife and I, our questions, and concerns. Our room was absolutely filthy. The carpet was stained in multiple locations. There was some type of crust on the carpet, maybe dried gum of some sort. The bathroom door had some kind of thick gunk or sludge on it. As if someone had smudged caramel or chocolate sauce on it. There were no towels in the bathroom. As we arrived and bellhop helped us with luggage into the room, the door was open and one of the housekeeping staff was using our bathroom. After seeing the state of the room we asked to be moved, and they said there was no where to move us. They offered to have housekeeping come back up and clean the room. After the second cleaning the carpet was still filthy, vacuuming doesn't get out stains, there were still bits of loose dirt and debris under the desk, and the gunk on the door was still there clearly visible. We contacted Said with Kimkim, and sent him photos of the room, who promptly reached out to the hotel to get things fixed. The hotel staff lied and told him everything was taken care of and that they moved us into an upgraded room. They did not. They never even spoke with my wife or myself about changing or upgrading rooms. The bed was clean, and we were tired as this was our last stop on our vacation, so we did not press any further to change rooms or hotels. We cleaned the room ourselves as best we could and spent most if our time in the city, only sleeping in the room. Tangier was amazing, but unfortunately the hotel was not the relaxing experience we wanted prior to our 21hrs of travel to return home. I would 100% visit Tangier again, but I would never stay in this supposed 5 star hotel again. This same review will be posted on trip advisor and I will include the photos.

Authenticity & Character

Much more modern property. They seem to try and mesh the classic Moroccan styles with modern. Common ares looked and felt impressive.

Location

Beautiful location. Not exactly close to the market area or Port. Not many restaurants in walking distance.

Staff

Understanding cultural differences in service and friendliness, hotel still had abysmal hospitality. When the front desk staff makes eye contact with you as you walk in to check in, then leave the front desk, no words, no explanation, and take 5 minutes to return its not a good sign. This happened multiple times. Staff at the restaurant and coffee bar simply sat on their phones and didn't acknowledge us we entered the open, but completely empty eateries.

Cleanliness & Comfort

Dirty room, dirty floor, damaged walls and furniture, no towels. Much longer description in overall review of hotel.

Activity Reviews

Guided Tour of Fez Medina

Fes

Fes is an ancient city that is absolutely worth visiting. We had a private guided tour all day and I'm glad we did. The medina can be tricky to navigate so having someone knowledgeable is a must. The history of the city is amazing.

Quality of Experience

Guides, Drivers and Staff

Transport

Fes to Chefchaouen via Meknes & Volubilis

Morocco

It's a long drive, but the destination was worth it. Unfortunately a lot of the cultural sites in Meknes were being repaired, this is the down season, so weren't really visible. Lunch in Moulay Idriss was amazing and the old Roman city was very cool to walk around in.

Explore Hercules caves

Tangier

The caves were very interesting and the temperature is much cooler than outside. $6 to get in, just be ready for some pushy people trying to get you to pay for taking photos and trinkets. Just be ready to flat out tell them no and explore on your own.

Sonia was wonderful! She listened to what we wanted, foresaw what we would need, and made sure all our wants and needs were met. She was personable and fun to work with. Everything went smoothly and while everyone we dealt with was helpful and informative, Filippo, our guide while biking certainly stood out. We spent the most time with him so got to know him best, but he added a lot to our trip. The other standouts would have to be the other guides we spent the most time with, Frank and Sandy who were both incredibly knowledgeable and interesting. We had a great time!