Kimkim Trip Reviews

4.8
Based on 17,219 ratings
Read 17,219 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

KimKim is the service I needed and didn't eve...
Portugal | Apr 29 - May 6, 2022

Emma
Emma H.
Canada | Reviewed on May 07, 2022
KimKim is the service I needed and didn't even know it! We were super impressed from start to finish with the KimKim format and the complete ease of booking with the help of Bea. I used to work as a travel agent and like to plan our trips with a lot of detail and thought...but frankly I just don't have the time to do all the necessary research on a new destination every time anymore. KimKim exactly fit the niche that I needed. Bea was great to work with - super responsive and helpful as... Read more

KimKim is the service I needed and didn't even know it!

We were super impressed from start to finish with the KimKim format and the complete ease of booking with the help of Bea. I used to work as a travel agent and like to plan our trips with a lot of detail and thought...but frankly I just don't have the time to do all the necessary research on a new destination every time anymore. KimKim exactly fit the niche that I needed.

Bea was great to work with - super responsive and helpful as we planned this last minute trip to Portugal.

Portugal was amazing! We're so glad we went and are already talking about going back. Highlights were the walking food tour in Lisbon (which sadly my husband missed due to jetlag but he feels like he was there because I haven't stopped talking about it) and the entire stay in the Douro valley. Porto has some really charming elements, but we found it to be overwhelmingly flooded with tourists that this relatively new tourist destination hasn't figured out how to envelope yet. One day there is plenty. We did an e-bike tour there which we would not recommend. The guide was perfectly nice, but conceptually a bike tour in Porto just doesn't make sense. We were biking on crowded sidewalks and through narrow streets where it felt rude and/or unsafe to be biking.

Hotel Reviews
chic&basic Gravity
Porto

Great location, friendly staff, very clean, good breakfast. Almost too trendy...looks like it was designed to be instagrammed. A small thing, but they could use sheer curtains on the windows, it was either blackout or be fully exposed to the courtyard and guests on the other side of it.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Quinta de la Rosa
Pinhão

Stunning hotel! We would be very happy to stay there again. Our room was very recently refinished (it smelled like they had finished that morning) and had a couple of odd quirks. Namely the front door was abnormally short such that my husband had to duck to come in. And despite the room being HUGE, the bathroom didn't have a door on it which we found uncomfortable. Views were incredible, breakfasts were great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Add a door to the bathroom
Casual Belle Epoque Lisboa
Lisbon

Location couldn't be better - hotel was clean and had a great breakfast. Room was pretty small, but you expect that in Europe.

Tips for future travelers

There are two "secret" elevators nearby that locals use to avoid the hills. We found them towards the end of our stay - both are a left turn as you leave the hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Wine Cellar Guided Visit with Lunch
Wine Cellar Guided Visit with Lunch
Douro Valley

We loved everything about Quinta de la Rosa - I would just recommend leaving out the lunch portion of this or adding some expectation setting. It was a huge (delicious) lunch that ended up being the same thing as I had ordered for my dinner at their restaurant the night before. It was huge and lengthy and ended up taking a huge chunk of the day when I think we would have preferred a light salad and to move on to another tasting instead.

Quality of Experience
Food
Food was amazing, just a bummer that it was the same dish I had the night before without knowing.
Guides, Drivers and Staff
Fado Dinner Experience
Fado Dinner Experience
Lisbon

This vastly exceeded our expectations. I really expected this to be a tourist trap dinner and a show type deal - and I mean yes, mostly there were tourists there, but the quality of the performances and the food were very high. And a few locals even came in later on! Definitely recommend.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Get to Know Lisbon with a Local
Get to Know Lisbon with a Local
Lisbon

This was a good tour of the city and our guide was very knowledgeable and personable. Through no fault of her own though she followed the SPECTACULAR guide I had had for the food tour, who is a hard act to follow and had already shared a lot of the same information. At this point we had already walked some of these spots as well, albeit with less context. I would recommend doing this tour before the food tour to help set overall context for Lisbon.

Quality of Experience
Guides, Drivers and Staff
Transport
Get to know Porto by E-bike
Get to know Porto by E-bike
Porto

Our guide was nice and the bikes were in good condition, but we would not recommend this excursion. Porto is not at all a cycling city. We were riding bikes on crowded sidewalks and through narrow streets where it felt alternately super rude and super unsafe to be biking. Our guide mentioned that we were a small group (seven of us) and I literally cannot imagine having any more of us do that at once. Avid cyclists will be mortified and anxious cyclists will panic. Stick to walking tours.

Quality of Experience
Guides, Drivers and Staff
Transport
Group Excursion to Sintra, Cascais & Estoril
Group Excursion to Sintra, Cascais & Estoril
Lisbon

So, the destinations were lovely. But our "guide" Rui on this was really pretty terrible. This was originally meant to be a small group tour and we really wish it had been. Rui was our private "guide" but he was really more like a driver. He didn't have anything to tell us about about the sights even we asked him really easy questions. As soon he picked us up he started to try to sell us on booking a walking tour with him in Lisbon and using him to book stuff for Douro where we were going next. Since he didn't have anything useful to say about the sights he was more like an awkward third wheel that we wanted to ditch. We overheard some of the stuff other guides were telling their guests and really felt like we missed out.

Quality of Experience
Guides, Drivers and Staff
Transport
He was a fine driver.
Lisbon Foodie Experience
Lisbon Foodie Experience
Lisbon

Amazing! Loved it! Highlight of my trip (I say "my" because my husband missed it due to jetlag). I learned so much, the guide Daniela was superb, and it was the perfect way to spend four hours in Lisbon.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Beatriz De Pablo Rocha
Beatriz
Beatriz De Pablo Rocha
Local specialist in Madrid | Replied on May 09, 2022

Hi Emma, thank you SO much for your comprehensive feedback and review of your trip! I really appreciate the details you put into it. All this information will be really helpful for us as we are constantly trying to improve, especially to have in mind to set some activities during peak seasons and bank holidays, like was your case with the e-bike tour in Porto. Again, thank you so much for all the information given, it's been a pleasure to help you plan this trip! Best regards, Bea.

Wonderful Week in Morocco
Morocco | Apr 29 - May 6, 2022

Todd
Todd S.
the United Arab Emirates | Reviewed on May 07, 2022
We had a very positive experience booking our trip with KimKim (thanks, Megan), and our trip was great too. We had originally booked our trip for March 2020… and ended up cancelling shortly before we were due to leave because of Covid. Fast forward two years, we emailed KimKim/Megan and she still had all our details and was able to rebook our original planned trip for the same price. Everything about our trip turned out just as planned and worked out really well. Our driver, Aziz, was great... Read more

We had a very positive experience booking our trip with KimKim (thanks, Megan), and our trip was great too. We had originally booked our trip for March 2020… and ended up cancelling shortly before we were due to leave because of Covid. Fast forward two years, we emailed KimKim/Megan and she still had all our details and was able to rebook our original planned trip for the same price.

Everything about our trip turned out just as planned and worked out really well. Our driver, Aziz, was great - driving us all over Morocco in his Mercedes van (with WiFi!), doing so safely while also sharing his knowledge about our surroundings. We even had the pleasure of having tea with his family in Erg Chebbi, which was very nice.

Our tour included extensive time with dedicated guides in both Fez and Marrakech - and they were great, showing us around the key sites and the inner mazes of the medinas, providing in depth knowledge of the history and architecture of these places.

The riads where we stayed we’re all nice - centrally located and architectural marvels , especially the ones in Rabat and Fez. The desert camp was a great experience, from the camel ride out across the dunes to having a campfire and Berber songs under the stars.

The above is just about the service provided/arranged by KimKim, Megan, and their local agent, Wanderlust Travel. But Morocco itself was stunning. We’ve traveled extensively, and I’d say Morocco is tops, both for it’s amazing landscapes as well as the incredible experience of going through the medinas.

Hotel Review
Riad Kalaa 2
Rabat

Beautiful property - very nice room. Good location

Authenticity & Character
Location
Central in the old town
Staff
Cleanliness & Comfort
Local specialist: Megan Lower

Your Trip to Spain and Portugal is the best!
Spain | Apr 16 - Apr 24, 2022

Mary
Mary B.
Concord, CA | Reviewed on May 07, 2022
Patricia did a fabulous job of matching our itinerary to our interests. YTTSP gave us a local phone, preloaded with information we needed in case of questions. Only a few minor isssues occurred, and Patricia called right away to discuss the question and the solution. Her customer service is outstanding, and was very much appreciated on our first visit to Spain. We spent 8 days touring 4 cities, and had incredible guides for all the important places we wanted to tour. Laura, who handled... Read more

Patricia did a fabulous job of matching our itinerary to our interests. YTTSP gave us a local phone, preloaded with information we needed in case of questions. Only a few minor isssues occurred, and Patricia called right away to discuss the question and the solution. Her customer service is outstanding, and was very much appreciated on our first visit to Spain.

We spent 8 days touring 4 cities, and had incredible guides for all the important places we wanted to tour. Laura, who handled our tour of the Sagrada Familia and Guell Park in Barcelona, was a particular standout. Federico toured us through the Alhambra and Generalife Gardens in Granada with an incredible amount of background information and details drawn from poetry and letters written by the occupants and visitors of the time. Patricia handled all of our transportation, including flights, trains and drivers. Instructions were always clear and very straightforward. The hotels chosen for us were also standouts.

I highly recommend Patricia and YTTSP for a relaxing and rewarding vacation!

Local specialist: Patricia Marques
Patricia
Patricia Marques
Local specialist in Spain | Replied on May 24, 2022

Dear Mary,

Thank you for spending some time writing about your recent trip with us! It was a pleasure organizing this trip for you!

We really delighted to hear that you had a positive experience with our company and you were very satisfied with our work, our timely response, and our support while traveling with us.

Thank you again and we look forward to welcoming you back soon to either Spain or Portugal!

Best regards,
Patricia

Bolivia has soooo much potential to be an ama...
Bolivia | Mar 23 - Mar 26, 2022

C
Carolina M.
Holly Springs, NC | Reviewed on May 07, 2022
Bolivia has soooo much potential to be an amazing place to visit but from the beginning of our trip everything was a hassle. We arrived to La Paz at 2:30am my husban and my 8 year old daughter are Americans are they were treated very poorly we with the most absurd demands of paperwork and visas ($130 each ) that the government officials didn’t even know how to work in the computer..it’s very obvious they don’t want Americas to visit because all the Americans that came in that flight were... Read more

Bolivia has soooo much potential to be an amazing place to visit but from the beginning of our trip everything was a hassle. We arrived to La Paz at 2:30am my husban and my 8 year old daughter are Americans are they were treated very poorly we with the most absurd demands of paperwork and visas ($130 each ) that the government officials didn’t even know how to work in the computer..it’s very obvious they don’t want Americas to visit because all the Americans that came in that flight were the last ones to leave the airport . I came with a Colombian ID and there were no issues. We left the airport at 6:30 am super tired to only arrived to a terrible hotel, smells soo bad with very uncomfortable beds and terrible food.. La Paz didn’t have much to offer. Then we took a 8 hour bus ride.. we couldn’t sleep the driver was going over every speed bump possible and was a very reckless driver 🥺 Uyuni was absolutely gorgeous Almost magical but our tour guy didn’t speak any English and his personal hygiene wasn’t great and makes us listen to his music in the car the whole 3 day tour.. silence could be much better. The first hotel “palacio de sal was pretty good and the service was great it had a nice warm pool that after a long drive or trip was a nice treat.. also it had a beautiful architecture. The second hotel Flamingo longe was terrible. They didn’t have our reservations, then the heater was broken so the whole place was freezing, the Internet works for few hours so by the time to arrive to the hotel they had turn it off.. there is not much to do there.. the next day we went to the lagoons and hot springs.. long ride for a child who got very sick from the altitud and fainted in an area with poor hygiene, the bathrooms were traumatizing, no water the smell of feces was unbearable .. to only found out that the oxygen tank that the our driver had in the car was empty and the mask was super dirty so you can literally die in the middle of no where with not medical attention or the minimal basic aid kit .. I’m sorry but $2000 + for this tour was a total rip off we will not recommend this tour to anyone specially with children.. the tour company should had been more informative.. this was definitely not a family trip..it was like vacation from hell.. we canceled our hotel reservation that the tour had booked for us.. to book our own hotel in La Paz to be able to sleep and rest before leaving Bolivia.. at the airport again to exit it was another nightmare.. the immigration officer gives you a code to scan everyday during your stay and let them know of every place you stay.. how are you supposed to do that is there is not internet ?? Well there is another huge fee.. we had travel all over the world and had never experience anything close to this.. very disappointed with this tour. Highlights definitely the salt flats.. everything else 👎👎👎

Local specialist: Maria de los Angeles Coro Sandoval

Trip of a Lifetime
Italy | Apr 24 - May 4, 2022

D
David E.
Fort Leonard Wood, MO | Reviewed on May 06, 2022
All of our transfers and meet up with drivers and guides went quite smoothly. Wine tour (Danny), walking tour(Joseph), and boat tour of Amalfi and Capri(Luigi?), All guides were very knowledgeable and entertaining. Each presented options to personalize our tours to our wants and needs and all were quite attentive. The seafood dinner after our tour of Naples was good, but could have been enhanced by better attention by wait staff and possibly a explanation of what we were going to... Read more

All of our transfers and meet up with drivers and guides went quite smoothly. Wine tour (Danny), walking tour(Joseph), and boat tour of Amalfi and Capri(Luigi?), All guides were very knowledgeable and entertaining. Each presented options to personalize our tours to our wants and needs and all were quite attentive. The seafood dinner after our tour of Naples was good, but could have been enhanced by better attention by wait staff and possibly a explanation of what we were going to experience that evening. Accommodations were not your typical lodging, but after recognizing the individual personality and unique location, we began to understand why they were chosen.
Overall, very pleased with the attention to detail by planning staff to accommodate our schedule and insure that all locations and providers were prepared for our out of the ordinary needs in advance.

Hotel Reviews
Villa Rosa
Positano

Amazing breakfast. Staff was great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Caruso Place Hotel
Naples
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Athena Siena
Siena
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Howard Firenze
Florence

Very unique with lots of personality. Staff was very attentive and more than willing to do whatever was necessary to make out stay enjoyable. The Oriental Room was comfortable and the open window let the sounds from the street below lull you to sleep.

Authenticity & Character
Location
location was close to lots of attractions but off the beaten path with a good selection of shops and restaurants nearby.
Staff
Cleanliness & Comfort
Activity Reviews
Private Amalfi Coast Driving Tour
Private Amalfi Coast Driving Tour
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Afternoon Naples Walking Tour & Seafood Dinner
Afternoon Naples Walking Tour & Seafood Dinner
Naples
Quality of Experience
Food
We didnt know what to expect and after wait staff got busy with other tables we didnt know what was next?, if we were done? Maybe they could have given us a breif explaination of what we were going to experience.
Guides, Drivers and Staff
Transport
Private Val D’ Orcia Wine Tasting
Private Val D’ Orcia Wine Tasting
Italy

Danny was an excellent guide. We truly enjoyed this experience.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Capri Island & Grottos Boat Tour
Private Capri Island & Grottos Boat Tour
Italy

Even after getting off to a bad start being late because of preflight covid testing, our captain never missed a beat and gave us a tour to be remembered. Making sure to show us all the typical sights, he even made sure to give a back story and lots of details to bring details to life in the things we saw.

Quality of Experience
Guides, Drivers and Staff
wish we could give more than 5 stars
Local specialist: Andrijana Kovacevic

Best Argentina experience ever
Argentina | Apr 24 - May 3, 2022

A
Adrian S.
Australia | Reviewed on May 06, 2022
This is the second time I use KimKim for my travels and I will definitely keep using the services in the future. From the travel inception to the assistance during travel itself, the levels of service and care were superb.
Lucas has accommodated all my requests and help me build the perfect trip. He was in touch all along to make sure I catch my flights and if there were any unforeseen changes.
They providers selected were also very friendly and when the weather wasn’t allowing to do the...
Read more

This is the second time I use KimKim for my travels and I will definitely keep using the services in the future. From the travel inception to the assistance during travel itself, the levels of service and care were superb.
Lucas has accommodated all my requests and help me build the perfect trip. He was in touch all along to make sure I catch my flights and if there were any unforeseen changes.
They providers selected were also very friendly and when the weather wasn’t allowing to do the planned activities they have suggested amazing alternatives.
Lastly, Argentina has so many beautiful travel options to offer, from luxury travel to adventurous hikes or family vacation. It is such an amazing country as it is its people.
Totally recommended!

Hotel Review
Belmond Hotel das Cataratas
Foz do Iguacu

Excellent service, luxurious rooms and facilities, amazing food!

Activity Reviews
Spirit of Glaciers
Spirit of Glaciers
El Calafate

At first I was a bit hesitant about this experience but it was totally worth it to see the glaciers from up close and know a bit more about the national park. The food and service were excellent I recommend doing the private lounge experience!

Quality of Experience
Food
Transport
Explore the Argentine Falls
Explore the Argentine Falls
Puerto Iguazú

Thanks Pilar for such a beautiful journey through the national park and for taking care of use at anytime during the trip!

Quality of Experience
Guides, Drivers and Staff
Transport
Trekking Cerro Bellavista
Trekking Cerro Bellavista
Bariloche

Thanks to Carlos and Monica for organising the best excursions even when the weather wasn’t behaving. We had an amazing time and we will totally come back!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lucas Kambic
Lucas
Lucas Kambic
Local specialist in Buenos Aires | Replied on May 09, 2022

Hola Adrian, thank you very much for your feedback, I´m super happy that you enjoyed your time in Argentina, it´s our main goal that you feel comfortable while traveling through our country. As you said Argentina offers options for all type of travels from Waterfalls in the jungle to the Glaciers in Patagonia and everything in between. All the best!!

Honeymoon in Costa Rica
Costa Rica | Apr 25 - May 3, 2022

Angelica
Angelica P.
Durham, NC | Reviewed on May 06, 2022
The planning and booking process was very easy. Alberto was very quick to answer all my questions and make the small changes we where asking for. We wanted a mix of adventure and relaxing down time for our honeymoon. The Hanging bridges in Arenal experience was great, Marcos was a very knowledgeable guide of all the animals and very enthusiastic. Rosa was our guide to Rio Celeste and she was also very knowledgeable. Orjel in the Cloud forest in Monteverde was very fun and we even got to see... Read more

The planning and booking process was very easy. Alberto was very quick to answer all my questions and make the small changes we where asking for. We wanted a mix of adventure and relaxing down time for our honeymoon. The Hanging bridges in Arenal experience was great, Marcos was a very knowledgeable guide of all the animals and very enthusiastic. Rosa was our guide to Rio Celeste and she was also very knowledgeable. Orjel in the Cloud forest in Monteverde was very fun and we even got to see the Quetzal! Fabian in Manuel Antonio was very nice and genuinely happy to be our guide, saw a few sloths! Every driver was very nice, also every interaction with staff at the hotels. We would use kim kim in the future.

Hotel Review
Arenal Springs Resort & Spa
La Fortuna

This was the best hotel we stayed in! From the greeting with juices to the service at the front desk. They decorated our suite for our honeymoon. The breakfast buffet was delicious and the food at the restaurant too. And the best part were the thermal pools.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Arenal Hanging Bridges Guided Walk
Arenal Hanging Bridges Guided Walk
Arenal/La Fortuna

It is definitely necessary to use a guide since they are the ones that know the forest and spot all the animals and plants and are so very knowledgeable

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Alberto Molina
Alberto
Alberto Molina
Local specialist in Costa Rica | Replied on May 09, 2022

Hola Angelica
I am glad you enjoyed Costa Rica, thanks for your kind feedback.
Pura vida!
Alberto

Portugal - One for the books!
Portugal | Nov 6 - Nov 14, 2021

I
Isabel M.
Chicago, IL | Reviewed on May 06, 2022
I cannot stress enough how happy I am with our experience with kimkim and our local specialist Tiago Filipe. Our trip evolved from start to finish. And at each step of the way Tiago was patient and accomodating to ensure that the end result was exactly what we wanted. The trip met all our asks and more. We traveled from Lisboa to Porto and everywhere in between. I am so glad I found this service and recommend it to anyone I know who is traveling. My friend and I appreciated him checking... Read more

I cannot stress enough how happy I am with our experience with kimkim and our local specialist Tiago Filipe. Our trip evolved from start to finish. And at each step of the way Tiago was patient and accomodating to ensure that the end result was exactly what we wanted. The trip met all our asks and more. We traveled from Lisboa to Porto and everywhere in between. I am so glad I found this service and recommend it to anyone I know who is traveling. My friend and I appreciated him checking in with us to make sure we arrived safely at our next destination or if we returned back to hotel safely after a day of making a day trip. Loved our experience!!

Local specialist: Tiago Filipe
Tiago
Tiago Filipe
Local specialist in Lisbon | Replied on May 07, 2022

Dear Isabel,

Very nice to hear from you! Especially with such a lovely message as this!!

You had already told me you had enjoyed your trip when we last spoke, but it's always nice to get a "confirmation"!!

I hope everything is fine with you and Rachel. By the way, please send her my regards!

Best wishes,

Tiago

A memorable trip to amazing Turkey! Thank you kimkim for making it so special.
Turkey | Apr 15 - Apr 25, 2022

M
Madhavi G.
Australia | Reviewed on May 06, 2022
A trip that was 2 year in the making due to Covid we had an absolutely amazing time in Turkey. Murat was very patient and considerate of all our questions and requests. The accomodation was special, namely Gil Konaklari in Cappadocia and Nisyanan house in Sirence. The Pan Thermal hotel in Pammakule was a bit disappointing. Yunnus our guide in Cappadocia was excellent. He has so much knowledge to share and we enjoyed his stories of places and people. He is a good driver and made every effort... Read more

A trip that was 2 year in the making due to Covid we had an absolutely amazing time in Turkey. Murat was very patient and considerate of all our questions and requests. The accomodation was special, namely Gil Konaklari in Cappadocia and Nisyanan house in Sirence. The Pan Thermal hotel in Pammakule was a bit disappointing.

Yunnus our guide in Cappadocia was excellent. He has so much knowledge to share and we enjoyed his stories of places and people. He is a good driver and made every effort to also take us to places that were not on the program. Thanks to him we were able to get a booking for the hot air balloon on our last morning after two cancellations on the first two days.

Our guide Ozan in Izmir was also great. He quickly understood what we were interested in and planned the day accordingly. He came across as a very genuine person. Both guides took us to some local places for meals and the food there was delicious.

Overall the trip was well organised and went without a hitch. We got to see everything we wanted. The only recommendation I would make of Kimkim is if they could also arrange car hire for tourists as we had a lot of trouble while picking up the car with Enterprise car hire.

Hotel Reviews
Nisanyan Houses
Selçuk

One of the most beautiful and scenic hotels we stayed in. It did not feel like a hotel but a home

Tips for future travelers

Tip is to absolutely stay here.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Gül Konaklari Sinasos (Rose Mansions Sinasos)
Nevsehir

It was like living in a time long ago. A beautifully restored mansion. Rooms were comfortable and the service was excellent. The meals were fine dining which we had not expected. Loved it. The town of Mustafa Pasha where it is situated is very charming. I had watched a Turkish serial and this hotel was chosen as a location in that show. When I arrived there it looked so familiar and the staff confirmed that it was the same place on the show.

Tips for future travelers

No tips - it’s great to be pleasantly surprised

Authenticity & Character
The decor and attention to detail
Location
It’s not close to commercial hotels
Staff
Murat was lovely and very attentive. We also got to meet Berat the owner.
Cleanliness & Comfort
Local specialist: Murat Ornek
Murat
Murat Ornek
Local specialist in Turkey | Replied on May 08, 2022

Hi Madhavi,

Thanks for the review. I am so happy that you finally made it!
Hope to meet you the next time you come.

Bests,
Murat

Amazing trip and customer service. Highly Recommend!
Colombia | Mar 14 - Mar 23, 2022

E
Elizabeth D.
Rutland, VT | Reviewed on May 06, 2022
Amazing trip and customer service. Our family of 3 had the most incredible 9 days in Colombia - split between Cartagena, Tayrona and 4 days hiking the Ciudad Perdida trail. Margoth fielded my numerous questions in advance patiently and graciously! And then once there we were still able to reach out and make tweaks to our itinerary. We ended up catching a bug on our penultimate day, and Margoth and team had the driver show up with gatorade and extra hydrating drinks. So thoughtful! We... Read more

Amazing trip and customer service. Our family of 3 had the most incredible 9 days in Colombia - split between Cartagena, Tayrona and 4 days hiking the Ciudad Perdida trail. Margoth fielded my numerous questions in advance patiently and graciously! And then once there we were still able to reach out and make tweaks to our itinerary. We ended up catching a bug on our penultimate day, and Margoth and team had the driver show up with gatorade and extra hydrating drinks. So thoughtful! We would love to return to Colombia and will definitely use Margoth and team again. Absolutely loved Colombia and its people. We felt totally safe and it was so relaxing to have everything set up front (drivers, guides, restaurant reservations) so we could just sit back and enjoy!

Local specialist: Margoth Rico
Margoth
Margoth Rico
Local specialist in Bogota | Replied on May 06, 2022

Hi Elizabeth, thank you SO much for your review and for your kind words and incredible attitude when visiting Colombia! It was a real pleasure meeting you and being part of your family trip to Colombia! Thank you for visiting our home country and we hope you all come back! Sending you our Best Wishes to you and your family and stay in touch. Hasta pronto y muchas gracias, Margoth

Portugal and Spain 2022
Portugal | Apr 27 - May 4, 2022

Bob
Bob B.
Chanhassen, MN | Reviewed on May 06, 2022
Marina was outstanding in our quest to get to Portugal and Spain. She listened to our feedback and am made adjustments as needed. Marina’s quick responses took the worry out of planning our trip. Once we arrived in Lisbon, it was clear to us just how much work Marina put into our trip. From the food and historical tours to the highlight of the trip of cooking a dinner with a Portuguese chef we had an outstanding week. Thank-you Marina and Kim Kim. You are a top notch travel agency. ... Read more

Marina was outstanding in our quest to get to Portugal and Spain. She listened to our feedback and am made adjustments as needed. Marina’s quick responses took the worry out of planning our trip. Once we arrived in Lisbon, it was clear to us just how much work Marina put into our trip. From the food and historical tours to the highlight of the trip of cooking a dinner with a Portuguese chef we had an outstanding week. Thank-you Marina and Kim Kim. You are a top notch travel agency. Most importantly….you have our gratitude.

Hotel Reviews
Exe Almada Porto
Porto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dear Lisbon Bordalo House
Lisboa

Nicely appointed historical hotel. Made us feel a part of the culture.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Lisbon Foodie Experience
Lisbon Foodie Experience
Lisbon

Denielle was an incredible tour guide. We’re pretty sure she knows everyone in Lisbon and they knew her! Food was great, drinks were great and she made us feel a part of this awesome culture.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Privately Guided Visit of Porto
Privately Guided Visit of Porto
Porto

Tomash or Tommy was incredibly knowledgeable about every aspect of our tour. More importantly he was a blast! Tommy made our day with him very fun and we learned many things about the incredible city of Porto. Touring with Tommy is highly recommended!

Quality of Experience
Guides, Drivers and Staff
Transport
Privately Guided Visit of Porto
Privately Guided Visit of Porto
Porto

Tomash or Tommy was incredibly knowledgeable about every aspect of our tour. More importantly he was a blast! Tommy made our day with him very fun and we learned many things about the incredible city of Porto. Touring with Tommy is highly recommended!

Quality of Experience
Guides, Drivers and Staff
Transport
Private Porto Cooking Class & Market Visit
Private Porto Cooking Class & Market Visit
Porto

This was the highlight of our trip. Vito and his staff not only attended to our every need, he ensured we were involved in every aspect of our experience. Vito’s talent, passion, and negotiation skills ensured we had the best ingredients! The fish market was great!!! Once arriving at his kitchen we were quickly immersed in an awesome culinary experience of which every aspect was carefully choreographed with passion and fun! The sea bass, crab and shrimp main course was outstanding! The fish soup was even better. Vito never hesitated to give us credit for cooking our own dinner, but we all knew better. Without his passion for quality ingredients and free spirit for fun -it could have been just another dinner. Vito has our strongest recommendation. If your passionate about great food and making new friends, this the experience for you. . We consider Vito and his staff family now. Thank-you for all you do!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Vito drives an awesome old Land Rover. Unfortunately…he won’t sell. 😀
Local specialist: Marina Courtaut
Marina
Marina Courtaut
Local specialist in Madrid | Replied on May 06, 2022

Hi Robert, thank you SO much for taking the time to write this review with such detail! It has been a true pleasure helping you plan your trip and I'm so glad you enjoyed every part of it, it is what our team always strives for :) I will pass all your kind words to the team. I look forward to helping you plan another trip in the future. Warmest regards, Marina :)

Wonderful trip in Vietnam!
Vietnam | Apr 11 - Apr 23, 2022

Maureen
Maureen D.
Manhasset, NY | Reviewed on May 06, 2022
We had a wonderful vacation in Vietnam! Every location we visited was memorable in its own way, ranging from the bustle of city life in Hanoi and Saigon to the mountains and indigenous communities in Sapa, the rock formations in the Halong Bay and the waters of Nin Binh and the Mekong Delta. Camellia (local specialist from the Footprint Tarvel agency) made every effort to understand what we were looking for and did an amazing job planning out the itinerary in detail. I had a mix of... Read more

We had a wonderful vacation in Vietnam! Every location we visited was memorable in its own way, ranging from the bustle of city life in Hanoi and Saigon to the mountains and indigenous communities in Sapa, the rock formations in the Halong Bay and the waters of Nin Binh and the Mekong Delta.

Camellia (local specialist from the Footprint Tarvel agency) made every effort to understand what we were looking for and did an amazing job planning out the itinerary in detail. I had a mix of phone/email interactions to finalize our plans.

Camellia was fantastic! She was creative in dealing with the situations on the ground since Vietnam had just opened to international tourists a few weeks before. We had excellent local guides in each place that gave us the experience we were looking for.

We loved the variety of the food. For those looking for adventurous items, they’re available too!

We were one of the first international travelers that the country was seeing in two years. They warmly welcomed us and were very appreciative that we were visiting.

For those of you thinking about going to Vietnam, jump in! You will have a fantastic holiday with warm, positive memories leaving Covid behind as a distant memory.

Local specialist: Camellia Nguyen

Amazing Trip to Venice, Florence, Cinque Terre and Milan
Italy | Apr 19 - Apr 28, 2022

M
Martha M.
| Reviewed on May 06, 2022
We were extremely pleased with the overall experience we had with KimKim. Our local specialist, Monica took our ideas and provided us an itinerary that was specific to us. She offered excellent ideas and options and promptly answered any questions we had.
Alessia, our overall coordinator was excellent. From the first time we met her we felt a connection with her. She was warm, welcoming, so very knowledgeable and a joy to be with. Her command of the English language was comforting and...
Read more

We were extremely pleased with the overall experience we had with KimKim. Our local specialist, Monica took our ideas and provided us an itinerary that was specific to us. She offered excellent ideas and options and promptly answered any questions we had.
Alessia, our overall coordinator was excellent. From the first time we met her we felt a connection with her. She was warm, welcoming, so very knowledgeable and a joy to be with. Her command of the English language was comforting and just made everything easy. Alessia was precise in her coordination of our activities. She arranged every appointment with guides, drivers, etc. so that everything ran smoothly. She provided an updated itinerary every night for the next day.
In Venice, in addition to Alessia, Sylvia provided a guided tour to St Mark’s Cathedral and Doge’s Palace. She was knowledgeable, informative and cordial. We especially enjoyed the uniqueness of Venice. For the next several days, Simone was our driver. He was friendly, helpful and his good English was appreciated. Simona, our city guide in Florence did an excellent job of informing us of the depth of history, culture and arts in Florence. We were especially amazed that the church of Santa Croce was the burial place of so many famous Italians and there is a statute in there that may have inspired the Statue of Liberty in New York harbor. Our day in the Tuscan countryside was my favorite. The stop in Sienna was fun and the wine tasting and lunch at Casa Emma in San Donato was a fitting celebration for 50 years of marriage. Our guide in Pisa, Vincenzo, was also knowledgeable and friendly. We were surprised at actually how much the leaning tower is actually leaning and what has been done to stabilize it. Our last few days were spent in the amazing Cinque Terre. Chiara was our guide of the five lands. Again, she was pleasant, knowledgeable and seemed to enjoy the day with us. We were disappointed that because of the weather we couldn’t enjoy the lands from the boat, but Chiara adjusted the schedule so that we still had a fun day. Two other drivers took us to Milan and then to the airport. They were both prompt and did an excellent job of delivering us to our designated places. Of everything, the planning and attention to detail was evident to us and very much appreciated.

Hotel Review
Santa Croce Boutique Hotel
Venezia

The friendliness and helpfulness of the staff at Santa Croce Boutiques Hotel was above and beyond our expectations. The room was clean and convenient to surrounding areas.

Authenticity & Character
Location
Staff
The friendliness of the staff and their desire to meet our every need.
Cleanliness & Comfort
Activity Review
Full-Day Private Excursion to Siena & Chianti Wine Region
Full-Day Private Excursion to Siena & Chianti Wine Region
Florence

We enjoyed seeing the countryside. The lunch and wine tasting in the beautiful surroundings was a memory we won’t forget.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Monica Pellizzari
Monica
Monica Pellizzari
Local specialist in Florence and Venice | Replied on May 15, 2022

Ciao Martha,

thank you for your wonderful review.
I am so happy that we've been able to make you feel "at home", always surrounded by not only professional but also passionate people. This is the "extra" that we always try to add to our tailor-made trips. It was a pleasure planning together your trip Martha, and I am delighted you'll have beautiful memories of Italy. Thank you very much for sharing your feedback. It's telling us that we're going in the right direction.

I wish you all the best and I'm looking forward to welcoming you again.
Ciao!
Monica

The trip plan was great. Andrea made sure to ...
Colombia | Mar 13 - Mar 22, 2022

pazi
pazi d.
Canada | Reviewed on May 06, 2022
The trip plan was great. Andrea made sure to provide us with a real taste of the cities and country sides of her beautiful country. The Guides in all locations were knowledgeable friendly and accommodating. We would recommend such a trip to many of our friends. Read more

The trip plan was great. Andrea made sure to provide us with a real taste of the cities and country sides of her beautiful country. The Guides in all locations were knowledgeable friendly and accommodating. We would recommend such a trip to many of our friends.

Hotel Review
BOG Hotel
Bogotá
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
The Salt Cathedral & Zipaquirá
The Salt Cathedral & Zipaquirá
Colombia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Andrea Morita
Andrea
Andrea Morita
Local specialist in Bogota | Replied on May 06, 2022

Dear Pazi,

Thank you very much for your very generous words. We felt so happy and blessed to have you all here. It was inspiring for us to see you all enjoying everything we prepared for you.

Thank you so much for visiting our country. Please say hi to all your beautiful family. It was an honor for us to have you all here in Colombia.

Wishing you all the best in this world,

Andrea

But Jennifer was not our local contact but ce...
Mexico | Mar 7 - Mar 16, 2022

Ruthellen
Ruthellen F.
Dumont, NJ | Reviewed on May 06, 2022
But Jennifer was not our local contact but certainly put together an excellent itinerary Read more

But Jennifer was not our local contact but certainly put together an excellent itinerary

Hotel Review
Guayaba Inn
San Cristóbal de las Casas, Chiapas

Low key. Serene. Easy walk into town. Very close to Na Bloom museum. Great breakfast

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Visit 2 villages in Los Altos de Chiapas: San Juan Chamula and Zinacatán
Visit 2 villages in Los Altos de Chiapas: San Juan Chamula and Zinacatán
San Cristobal de las Casas

Surreal. Unreal. Wish I could have taken a long long video. Will have to stay in my heD

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jenniffer Celis
Jenniffer
Jenniffer Celis
Local specialist in Mexico | Replied on May 17, 2022

Thanks so much for your review, Ruthellen! We are pleased to know you enjoyed your holidays in Mexico : )

Here is what I posted on TripAdvisor…We sta...
Spain | Apr 19 - May 5, 2022

M
Maureen R.
Canada | Reviewed on May 06, 2022
Here is what I posted on TripAdvisor… We started to work with Luis on an itinerary and made many changes until we came up with a final version. Along that process, Luis was patient and helpful with great suggestions. Once we arrived in Spain, the hotels Luis booked were excellent and all very central and perfect for easy access to things tourists want to be near. We wanted a few tours included and I stressed that I wanted only “small group” tours. Luis found us perfect companies that... Read more

Here is what I posted on TripAdvisor…

We started to work with Luis on an itinerary and made many changes until we came up with a final version. Along that process, Luis was patient and helpful with great suggestions. Once we arrived in Spain, the hotels Luis booked were excellent and all very central and perfect for easy access to things tourists want to be near. We wanted a few tours included and I stressed that I wanted only “small group” tours. Luis found us perfect companies that specialize in small groups and in each case, the tour guides were excellent ! He was in regular contact with us along the way and when we had a few questions, he was quick to respond. Everything he organized for us worked perfectly !
I highly recommend Luis and Hidden in Spain!
Maureen R.
Vancouver

Local specialist: Luis Fernandez de Vega

Don’t plan a trip without KimKim! So pleased to have found this service
Portugal | Apr 12 - Apr 17, 2022

Kristen
Kristen C.
Canada | Reviewed on May 06, 2022
Bea planned an incredible itinerary and worked with us so closely to develop the perfect, custom plan for our trip. She suggested activities and accommodations we would have never found they made our trip unique and extremely memorable.
It was such a positive experience, the team was so responsive to feedback and we were so thrilled with the outcome. I had incredible peace of mind knowing every detail was taken care of and they were always there if we needed assistance.
I recommend KimKim to...
Read more

Bea planned an incredible itinerary and worked with us so closely to develop the perfect, custom plan for our trip. She suggested activities and accommodations we would have never found they made our trip unique and extremely memorable.
It was such a positive experience, the team was so responsive to feedback and we were so thrilled with the outcome. I had incredible peace of mind knowing every detail was taken care of and they were always there if we needed assistance.
I recommend KimKim to all of my friends and we will definitely use them again.

Hotel Review
Quinta de S. Bernardo Winery & Farmhouse
Mesao Frio

This was our most favourite place of our whole trip and we adjusted our itinerary to meet their 2-night requirement because nothing else compared in the Douro. The facilities, the views, the wine, the food, the amenities and the service were unparalleled. It’s a most special place that we’d want to return to every year. Truly a hidden gem.

Tips for future travelers

Allow yourself a few days here to enjoy the property and surrounding areas

Authenticity & Character
Third generation family working the land and making wine - so authentic
Location
Most incredible and breathtaking views of the Douro
Staff
The staff were amazing - such attention to detail and always moving in the background
Cleanliness & Comfort
Every last detail was thought of and attended to
Activity Review
Privately Guided Visit of Porto
Privately Guided Visit of Porto
Porto

We had the most fantastic tour with our private guide. It was hands and away the best way to experience Porto. The four hours we had together flew by and the tour was one of the highlights of our trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Beatriz De Pablo Rocha
Beatriz
Beatriz De Pablo Rocha
Local specialist in Madrid | Replied on Jul 07, 2022

Hi Kristen! Thank you so much for your kind words and for sharing your lovely memories with us! It's been a pleasure helping you plan this trip to Portugal and I'm so glad you enjoyed every part of it :) Best regards, Bea.

Tour to Taj Mahal
India | Apr 8 - Apr 11, 2022

Rick
Rick B.
Houston, TX | Reviewed on May 06, 2022

Ravi was quick to respond to our inquiry about booking a trip to Agra to visit the Taj Mahal. Every detail, from our airport pickup in Delhi, the private car to Agra, our hotel in Agra and our guide for our tour of the Taj was perfect. Our guide took us to lunch at "Pinch Of Spice" in Agra which was wonderful! He was very knowledgeable and personable.

Local specialist: Ravi Tickoo
Ravi
Ravi Tickoo
Local specialist in New Delhi | Replied on May 09, 2022

Dear Rick,
Greetings and good wishes !!
Thank you so much for taking the time to provide feedback. Your feedback is greatly valued and important to us. We appreciate your kind and encouraging words. It would be a privilege for us to continue our relationship with you and to craft another trip for you whenever you return to our part of the world.
In the meantime, I send your way my best wishes.
Kind regards,
Ravi

I really appreciated the service that went in...
Portugal | Apr 16 - Apr 25, 2022

K
Karen S.
San Leandro, CA | Reviewed on May 06, 2022
I really appreciated the service that went into planning our trip. We stayed in Estoi at Palacio de Estoi. I appreciated staying out of the way of the more touristed areas. The food was good, the room and view was lovely, the pool was very nice. Taking a car to where we wanted to go worked out really well. We had a really nice boat trip out of Rio Formosa with a guide Joao from Fantastikspirit out of Olhao. Loved the hotel Almalusa hotel in Lisbon. The breakfast at the Almalusa was really... Read more

I really appreciated the service that went into planning our trip. We stayed in Estoi at Palacio de Estoi. I appreciated staying out of the way of the more touristed areas. The food was good, the room and view was lovely, the pool was very nice. Taking a car to where we wanted to go worked out really well. We had a really nice boat trip out of Rio Formosa with a guide Joao from Fantastikspirit out of Olhao. Loved the hotel Almalusa hotel in Lisbon. The breakfast at the Almalusa was really nice and the location perfect. We rented electric bikes and rode to Belem to see the monuments and monastery which was great. We also saw a a great exhibit at the Museum Colecao de Berardo- Berardo's personal collection. We did have to call a couple of times for some minor hiccoughs and the team handled it. We are vegetarians and it was easy to find good food in Lisbon.

Hotel Review
Pousada Palacio De Estoi—Monument Hotel & SLH
Faro

The palace is away from the most touristed areas but nestled in the hills of the Algarve with lovely grounds and view. It was really nice to stay away from a crowded area. It felt special. The restaurant was good. The pool has a lovely open view. The location was good and we drove to all the spots we wanted to see- old town Faro, Lagos, Sagres and Cabo Sao Vicente, Rio Formosa. We even drove to Sevilla Spain - 1.5 hour away to spend the day.

Tips for future travelers

You need to book your dinner meals as the restaurant has limited seatings.

Authenticity & Character
What's not to like about a restored Roman villa?
Location
On a hillside with amazing grounds and views.
Staff
Cleanliness & Comfort
the room was large
Activity Review
Nature Excursion in Ria Formosa
Nature Excursion in Ria Formosa
Portugal

Beautiful ride. We didn't see a lot of birds but the excursion was beautiful.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Karin Eckhard
Karin
Karin Eckhard
Local specialist in Madrid, Spain and USA | Replied on May 06, 2022

Karen, Thank you very much for taking the time to do a review. I am pleased to hear that your family. had a lovely vacation in Portugal. It was my pleasure to help you plan this trip. Karin :-)

Unbelievably Amazing Family Trip to Norway
Norway | Apr 15 - Apr 23, 2022

J
Jodi S.
Sudbury, MA | Reviewed on May 06, 2022
Unbelievably Amazing Family Trip to Norway Linda very patiently worked with me to plan what ended up being a twice-postponed (due to the pandemic) family trip to Norway. Family travel can be challenging, especially with teenagers-- but Linda's arrangements were spectacular! She really took into account our interests and helped us plan a trip full of adventure. Our guides-- especially our hiking guide, Heidi and our kayaking guide, Craig-- were amazing! The excursions were well-planned,... Read more

Unbelievably Amazing Family Trip to Norway

Linda very patiently worked with me to plan what ended up being a twice-postponed (due to the pandemic) family trip to Norway. Family travel can be challenging, especially with teenagers-- but Linda's arrangements were spectacular! She really took into account our interests and helped us plan a trip full of adventure. Our guides-- especially our hiking guide, Heidi and our kayaking guide, Craig-- were amazing! The excursions were well-planned, exciting, and took us to some of the most beautiful places we've seen. Each day planned by Linda had a great balance of activity and time to explore. She helped us with complicated travel arrangements (trains, busses, ferries...), and figuring out how to navigate our visit during the Easter holiday week. We felt as though we got to cover a good amount of ground, and our accommodations in the fjord towns were especially wonderful (an area where we weren't sure what would await us when we arrived, since there aren't options as plentiful as in the cities). I cannot rave enough-- this was our first experience with KimKim, and I'd recommend Linda to anyone! Thanks for all you did to make our trip so spectacular and memorable.

Hotel Reviews
Vangsgaarden Gjestgiveri
Aurland

STAY HERE, in the fisherman's cabin. Very small, but comfortable and (essentially) IN the fjord. We loved this cabin!

Authenticity & Character
Location
Central to town, able to walk everywhere!
Cleanliness & Comfort
Gudvangen Fjordtell
Gudvangen
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Kayaking Adventure in Gudvangen
Kayaking Adventure in Gudvangen
Gudvangen

Unparalleled experience being IN the fjord. A fun way to see the area, great adventure, learned about the small farms and towns along the way. Even an unexpected meal cooked for us on the shores of the fjord. This adventure was one of the highlights of our trip!

Quality of Experience
Guides, Drivers and Staff
Truly exceptional guides. Craig was our main guide-- knowledgeable, friendly, fun, and made us feel safe from the first minutes of the trip. Craig was training a new guide (Trechelle), and the two of them led an exception afternoon of paddling and exploring.
Waterfall Hike Overlooking Aurland
Waterfall Hike Overlooking Aurland
Aurland

Our guide, Heidi, was really great. A perfect balance of information and just letting us enjoy the hike. So friendly, chatted with our whole family. When we had extra time, she drove us to another lookout point which was as spectacular as the hike!

Quality of Experience
Guides, Drivers and Staff
See above-- a really exceptional guide!
Transport
Local specialist: Linda Veråsdal
Linda
Linda Veråsdal
Local specialist in Norway | Replied on May 11, 2022

Hi Jodi,
Thank you so much for this amazing review! I am so happy that you finally manage to come to norway and that you had such a good time! :-) It was really nice working with you, planning this journey - three times! :-) and it truly made my day to hear the trip became trip so "spectacular and memorable" as you put it. Thank you for visiting us in Norway! All the best to you and your family!

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.