Kimkim Trip Reviews

4.8
Based on 16,462 ratings
Read 16,462 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

The team at Kimkim put together a fantastic i...
Costa Rica | Dec 22 - Dec 30, 2019

K
Krishna P.
San Ramon, CA | Reviewed on Jan 05, 2020

The team at Kimkim put together a fantastic itinerary which checks every wish box of our dream vacation. Thank you, Thank you!

I would definitely take their service for our next vacation.

Local specialist: Lily Ulate

We had an amazing time and it was so easy to ...
Iceland | Dec 24 - Dec 28, 2019

T
Theresa C.
Stowe, VT | Reviewed on Jan 05, 2020

We had an amazing time and it was so easy to plan. Pauline took into account all of our requests and made it very easy and accessible for us,

Local specialist: Pauline Odinot
Pauline
Pauline Odinot
Local specialist in Iceland | Replied on Jan 07, 2020

Thank you Theresa, I hope you had a very nice Christmas in Iceland !

Thanks!
Patagonia | Dec 27 - Jan 2, 2020

Gustavo
Gustavo M.
Fishers, IN | Reviewed on Jan 05, 2020

I want to thank Virginia for helping me out on the planning for my Patagonian trip and make the most out of it within a short amount of time in the area. Communication was extraordinary since the very first moment and her tips and recommendations made my trip very memorable. I truly loved Torres del Paine and reaching to the top of Laguna de los Tres to see Mt. Fitz Roy in El Chaltén. Although there were a few issues with one of my lunches, someone not picking me up to be transferred to a hotel and some schedule changes overall it was a great experience with kimkim. Totally worth it!

Local specialist: Virginia Crivelli
Virginia
Virginia Crivelli
Local specialist in Córdoba-Argentina | Replied on Jan 31, 2020

Hi Gus, thank you for your kind words and your patience with this little issues you've mentioned, sometimes we can't control it all :) The most important thing here is you had a memorable time here in Patagonia and you were able to see everything on your bucket list with just a few days! I hope you contact me again if you ever decide to come back to South America.

Best wishes and adventures to come :)

Vi

Our Greece experience was amazing.
Mexico | Dec 29 - Jan 3, 2020

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Kevin B.
Columbus, OH | Reviewed on Jan 05, 2020

Our Greece experience was amazing. Our Mexico experience with KimKim was disappointing at best!

We paid $10k for our second KimKim tour. Greece as stated early was amazing. Mexico was an embarrassment for KimKim and a bad experience for our family.

The agent planned a terrible hotel for a family. We were subjected to two full days and nights (6 am) of night club music blasting our room. We were Blamed for shortcomings by transport company and the agent planned nice experiences at the furthest points from our hotel.

Local specialist: Sibila Andrade
Sibila
Sibila Andrade
Local specialist in Playa del Carmen | Replied on Jan 17, 2020
Hello Kevin, Thank you for taking some time for this feedback. As we mentioned before, we are very, very sorry for the experience you and your family had in this trip. We were not advised that these parties were taking place, otherwise, we would take it in consideration. The natural places you visited (like the cenotes and the underground river system) were chosen due to their natural beauty and many other advantages -such as not having crowds- and the distances -just one hour drive- worth... Read more

Hello Kevin,

Thank you for taking some time for this feedback. As we mentioned before, we are very, very sorry for the experience you and your family had in this trip. We were not advised that these parties were taking place, otherwise, we would take it in consideration. The natural places you visited (like the cenotes and the underground river system) were chosen due to their natural beauty and many other advantages -such as not having crowds- and the distances -just one hour drive- worth this part.

As we explained to you when you were in Tulum, we always do our best and check every detail for our clients, but in high season is hard to find a place without too many people. We really did everything in our hands to make you feel confortable.

Once again, we are sorry for the inconveniences; therefor, we are working in the process of giving you a compensation and we hope you’ll have more trips to Mexico in the future.

Memorable Family Christmas Trip in Galapagos
Galapagos Islands | Dec 21 - Dec 28, 2019

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Jean Y.
NY | Reviewed on Jan 05, 2020
My family just came back from our Christmas trip to Galapagos and it was wonderful. Since I booked the trip too late (even it was 6 months ahead), I couldn't find a cruise that would fit our schedules. So I turned to my old friend Kimkim. They once again did a good job arranging our 8 day trip among the three islands. The whole trip went smoothly and we were in good hands at each step, all the tours and guides we had were very good as well. We will never forget the experience of swimming... Read more

My family just came back from our Christmas trip to Galapagos and it was wonderful. Since I booked the trip too late (even it was 6 months ahead), I couldn't find a cruise that would fit our schedules. So I turned to my old friend Kimkim. They once again did a good job arranging our 8 day trip among the three islands. The whole trip went smoothly and we were in good hands at each step, all the tours and guides we had were very good as well. We will never forget the experience of swimming with sea turtles, it was surreal. Thank our local specialist Edwin for being patient with my while designing the trip and also his speedy help during the trip. Especially thanks for our guide Nelly (The lady who lead our Tuneles tour on the Christmas day), she encouraged and helped me (since I had an injured arm) to complete the snorkeling which turned out to be the highlight of the trip.
If I have to say one thing to improve, it would be that the instruction should emphasize the entrance fees etc. can only be paid by cash.

Local specialist: Edwin Vega
Edwin
Edwin Vega
Local specialist in Quito | Replied on Jan 06, 2020

Dear Jean!

I am so glad to read your review and am truly happy for your great trip!
It´s nice to hear that your vacations went well and that you are returning home with great memories and experiences. Additional, thanks for your suggestions.

Warmest regards,
Edwin

A Perfect 10 days in Nepal
Nepal | Dec 23 - Dec 31, 2019

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Fatema L.
South San Francisco, CA | Reviewed on Jan 05, 2020
A Perfect 10 Days in Nepal I truly had an amazing time. Kirpa organized the perfect trip which included a trek through the Himalayas and a short 2 day visit to the Chitwan National Park. My trek was exactly what I wanted-challenging! I was able to enjoy breathtaking views of the Himalayas. My guide and porter (both named Pemba) were professional, energetic, supportive and kind. I could not have asked for a better team. I also greatly appreciated Kirpa's agility. She was nimble on her feet... Read more

A Perfect 10 Days in Nepal

I truly had an amazing time. Kirpa organized the perfect trip which included a trek through the Himalayas and a short 2 day visit to the Chitwan National Park. My trek was exactly what I wanted-challenging! I was able to enjoy breathtaking views of the Himalayas. My guide and porter (both named Pemba) were professional, energetic, supportive and kind. I could not have asked for a better team.

I also greatly appreciated Kirpa's agility. She was nimble on her feet when my flight to Chitwan begin was canceled. She quickly arranged for a driver and I was on my way, having lost little time.

Thank you to the whole Himalayan Treks team. I had a trip of a lifetime.

Local specialist: Kripa Sunuwar

The trip was great and we enjoyed it
Colombia | Dec 26 - Jan 3, 2020

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Jacob T.
San Francisco, CA | Reviewed on Jan 04, 2020
The trip was great and we enjoyed it.
Chio was very good all the way and was very responsive to our needs and did her best to solve any problem we had.
I have an issue, however with the team that designed the trip. Here are some points:
The transport company in Medallin was bad. Out of the three trips with them there were two problems. On the second one, they simply sent the driver with the wrong name, as a result, he ignored our sign and it caused delay.
The trip to Nuqui was good, but we...
Read more

The trip was great and we enjoyed it.
Chio was very good all the way and was very responsive to our needs and did her best to solve any problem we had.
I have an issue, however with the team that designed the trip. Here are some points:
The transport company in Medallin was bad. Out of the three trips with them there were two problems. On the second one, they simply sent the driver with the wrong name, as a result, he ignored our sign and it caused delay.
The trip to Nuqui was good, but we should have been informed in advance that the Nuqui airport may be closed for any period due to simple weather problems like fog, which is very likely.
We were told that we can take a trip to some water falls on the second day, but found out that on that day, which was Jan 1, that trip cannot be taken.
Jacob Tal.

Local specialist: Chio Tabakman
Chio
Chio Tabakman
Local specialist in Bogotá, Colombia | Replied on Jan 15, 2020

Hi Jacob, how are you?

Thanks so much for your feedback and we are truly happy that you enjoyed and had a great time. I do apologize for the inconvenience you had with the transfer and rest assured we will keep in mind all your comments about Nuqui and make sure it is better communicated.

Chio

Once in a Lifetime--Morocco!
Morocco | Dec 25 - Jan 1, 2020

Margaret
Margaret G.
Kansas City, MO | Reviewed on Jan 04, 2020
My husband and I just returned from an amazing trip to Morocco. Before planning the itinerary, I spoke at length with Sharon regarding our travel preferences--likes, dislikes, interests, favorite trips of the past and expectations. She listened and put together an incredible adventure. Mobark, our driver, picked us up at the airport in Marrakesh and was with us the next 8 days. He is a GEM! We were safe, comfortable and cared for as he positively--never without a smile--helped us navigate... Read more

My husband and I just returned from an amazing trip to Morocco. Before planning the itinerary, I spoke at length with Sharon regarding our travel preferences--likes, dislikes, interests, favorite trips of the past and expectations. She listened and put together an incredible adventure. Mobark, our driver, picked us up at the airport in Marrakesh and was with us the next 8 days. He is a GEM! We were safe, comfortable and cared for as he positively--never without a smile--helped us navigate through a country of wonders--from Marrakesh, through the Atlas Mountains to Dades, to the Sahara Desert (for camel riding and camping on the desert under the stars), to Fes, Meknes, many small towns and villages in between and, finally, to Tangier where he deposited us right in front of airport departures! He introduced us to local guides in cities where we learned so much about Moroccan history and culture. Our local guides were kind and genuinely excited to share their knowledge as we walked through miles of markets, palaces and gardens. While in Fes, as we spent an afternoon wandering on our own, our guide from Marrakesh noticed us trying to figure out a map and he embraced us as if we were his long lost relatives--how incredible is that?!

The lodging was truly special as we stayed in top rated riads throughout our stay. The service at each was better than the last!

It is significant to note that, on our tour and understandably given the enormity of the country and the varying terrain, we spent a great deal of time in the SUV each day. This was unavoidable and gave us the opportunity to see as much as possible before departing. Critically, Mobark's driving was impressive. Never once did we feel unsafe as he navigated across some pretty difficult mountain switchbacks.

Finally, we were given the unique opportunity to have lunch with MoBark's family. The day started with shopping in the local market for the vegetables and meats to be included in our lunch. Prepared by his mother, sister and several other women in the family home, we were welcome and given access to a day in the life of a Moroccan family. How will we ever eat American made couscous, olives or tagine again?!

I would certainly recommend Sharon and her team to personally tailor a once in a lifetime adventure in Morocco!

Local specialist: Sharon Louthian
Sharon
Sharon Louthian
Local specialist in US and Morocco | Replied on Jan 12, 2020

Hi Margaret,

Thank you for taking the time to write such an in depth and wonderful review. We are so happy that you had a fantastic trip in Morocco with Mbark and we hope that this trip will rate high in your memories of your special Christmas trips.

On behalf of the entire Morocco Immersion team, I would like to say thank you for traveling with you and to keep in touch!

Best Regards,
Sharon, Mbark, and the entire MI team

Jordan: Amman, Petra and Wadi Rum - 4 Days
Jordan | Dec 24 - Dec 27, 2019

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Irene L.
Hong Kong SAR China | Reviewed on Jan 04, 2020
Overall, we were happy with the arrangements of our trip. Tamara was quick to respond and catered to our request. When we canceled our Petra by Night, Tamara immediately refunded the amount to us. In general, the guides hired at Petra and Jervash were knowledgeable and professional except our driver and guide at Wadi Rum. He just drove us to the destination and told us to just read the info and walk around ourselves. We stayed at night at a resort at the Dead Sea which wasn't... Read more

Overall, we were happy with the arrangements of our trip. Tamara was quick to respond and catered to our request. When we canceled our Petra by Night, Tamara immediately refunded the amount to us. In general, the guides hired at Petra and Jervash were knowledgeable and professional except our driver and guide at Wadi Rum. He just drove us to the destination and told us to just read the info and walk around ourselves. We stayed at night at a resort at the Dead Sea which wasn't necessary because we just wanted to see and touch the waters but not stay overnight at the location because there's nothing else to do and you are stuck at the hotel. We went for 3 full days and it's enough to see all the memorable sights.

Local specialist: Ahmad Fararjeh
Ahmad
Ahmad Fararjeh
Local specialist in Jordan | Replied on Jan 04, 2020

Hi Irene,
Welcome Home :)

Thank you for your nice feedback, and we are happy to know that you enjoyed your tour in Jordan with us.

Looking forward to welcomed you again in our beautiful country.
Best,
Tamara

Our 5-day adventure to Ecuador was terrific. ...
Ecuador | Dec 28 - Jan 2, 2020

Kristin
Kristin T.
Canada | Reviewed on Jan 04, 2020

Our 5-day adventure to Ecuador was terrific. Highlights: historic Quito, Cotapaxi, Banos, the avenue of waterfalls, the eco-lodge in Tena and rafting! Everything made easy on the booking end by Linda and on the ground by guide extraordinaire, Marco.

Local specialist:
Linda
Linda S.
Ecuador | Replied on Jan 06, 2020

Hi Kristin,
I am very happy to hear that you have enjoyed your time (and New Year's Eve) in Ecuador! It was a pleasure to help you plan your trip, and I hope that you'll come back one day to explore more of Ecuador.
All the best for you and Elisabeth,
Linda

The local tour guides were fantastic. They t...
Patagonia | Dec 19 - Dec 27, 2019

Sal
Sal G.
Walnut, CA | Reviewed on Jan 03, 2020
The local tour guides were fantastic. They took a personal interest in each of us and our needs. That being said, the transportation to and from the airports at some locations was lacking. I felt that Kim Kim should have arranged the various flights from each of the locations. In a country where you don't speak the language it is difficult and frustrating sometime. Some of the locations where we stayed were hostel. We had clean private rooms with private bathrooms. We should have been... Read more

The local tour guides were fantastic. They took a personal interest in each of us and our needs. That being said, the transportation to and from the airports at some locations was lacking. I felt that Kim Kim should have arranged the various flights from each of the locations. In a country where you don't speak the language it is difficult and frustrating sometime. Some of the locations where we stayed were hostel. We had clean private rooms with private bathrooms. We should have been given the opportunity to stay in hotels. Many of these places were either cold or extremely hot and uncomfortable. The internet was almost non existent. Part of our itinerary we did not receive until three weeks before the trip even though it was book almost 9 months prior. This would have given us an opportunity to discuss our logging.

Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales & Pucon, Chile | Replied on Feb 03, 2020

Hi Sal,

I'm very happy that you had an overall nice trip and a great experience and I'm incredibly grateful for your valuable feedback. This will definitely help us to offer better trips in the future! Hope that all is well with you, Fred and your families and thanks for visiting and planning your trip with us :)

All the best,
Erin

Excellent Family Adventure
Colombia | Dec 19 - Dec 31, 2019

Alexandra
Alexandra S.
Atlanta, GA | Reviewed on Jan 03, 2020

The trip was excellent! We loved the activities and guides (especially Samuel, Diego, and Manuel). The one day that could be improved was the trip from Cartagena to the island since we did not realize the car ride would be so long and in a group bus (we would have prepared better and brought a car seat).

Local specialist: Caroline Carret
Caroline
Caroline Carret
Local specialist in Bogota | Replied on Jan 23, 2020

Hi Alexandra, thank you for your message, I'm glad you had a great time in Colombia and I hope you'll be back soon to visit other places. Colombia is a country full of wonders !
We also take into account your suggestions about parts to improve, thank you.

Tashi, Njima and Mingma all did a fantastic j...
Nepal | Nov 8 - Nov 22, 2019

Brian
Brian H.
Kilauea, HI | Reviewed on Jan 02, 2020

Tashi, Njima and Mingma all did a fantastic job.

Local specialist: Ngima Dorji Sherpa
Ngima
Ngima Dorji Sherpa
Local specialist in Kathmandu | Replied on Jan 15, 2020

Hi Brian,
Thank you so much for taking out some time to write a review and for the 5-star. Glad to hear that you are happy with the service provided by the guide a Tashi. I will look forward to welcoming you to Nepal again for the next trip in near future.

Best regards,
Ngima (NMMT family)

Tour guide Mr. Vy was very knowledgeable, and...
Vietnam | Dec 19 - Dec 26, 2019

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Frank L.
Saint Charles, MO | Reviewed on Jan 02, 2020
Tour guide Mr. Vy was very knowledgeable, and very friendly. I enjoyed his company. We were able to interact with the locals through Mr. Vy, particularly at Mai Chau. The bicycle ride at Mai Chau is good. It is unfortunate that we picked the wrong time to come and miss the rice field growing season. It would have been beautiful. At Ninh Binh, I really enjoyed this leg. The hotel was fantastic. Mr. Vy recommended us to bicycle to Hang Mua, and that was great. I totally enjoyed the... Read more

Tour guide Mr. Vy was very knowledgeable, and very friendly. I enjoyed his company. We were able to interact with the locals through Mr. Vy, particularly at Mai Chau. The bicycle ride at Mai Chau is good. It is unfortunate that we picked the wrong time to come and miss the rice field growing season. It would have been beautiful. At Ninh Binh, I really enjoyed this leg. The hotel was fantastic. Mr. Vy recommended us to bicycle to Hang Mua, and that was great. I totally enjoyed the hike to the top. HaLong Bay was somewhat disappointing because of the weather. I missed the kayak experience because I didn't bring enough or appropriate clothing to the cruise ship, Mr. Vy could have let us know ahead of time. HaLong Bay experience could have been better.

Local specialist: Ha Truong
Ha
Ha Truong
Local specialist in Hanoi, Vietnam | Replied on Feb 11, 2020

Dear Frank,

Thank you so much for travelling with Sens Asia. Our team and I had great time supporting you guys on this trip to Vietnam.

So sorry to hear about your experience in Halong Bay. The weather was not ideal and you could not enjoy your time there to the fullest. We will take in your advice and will make sure that next time you will be well informed in advance about the weather condition.

We are looking forward to welcoming you again in the future, with more destinations to explore and more experiences to own!

Warmest regards,
Ha

Great Trip with Amazing Guides
Ecuador | Dec 23 - Dec 30, 2019

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Denver C.
Minneapolis, MN | Reviewed on Jan 02, 2020

My mother and I really felt like we were being looked after and had a great experience from start to finish in Ecuador.

Marcelo and Iveth greeted us at the airport on our first day and went the extra mile to make sure we felt welcomed.

A real highlight of the trip was the two nights we spend at the Amazon lodge-- the staff there, including Sabino, our guide, were incredible. It made for a great adventure.

Then, we were again put into good hands with Chrisitian, our guide through the Waterfalls route.

Overall, the trip was unforgettable and Iveth and company made it really easy on us.

Local specialist: Jacquie Granda
Jacquie
Jacquie Granda
Local specialist in Quito - Ecuador | Replied on Jan 02, 2020
My dear friends, Ann and Denver! Thank you so much for taking the time to write this lovely review!
As I told you the idea of taking advantage of your time our beautiful Ecuador was essential, your kind words make me feel satisfied, You have mentioned the truth, all the people involved enjoy and make with passion this amazing activity of tourism with the only one goal, you got an amazing experience to keep as an unforgettable experience.
So thanks a lot for take the time and your experience...
Read more

My dear friends, Ann and Denver!

Thank you so much for taking the time to write this lovely review!
As I told you the idea of taking advantage of your time our beautiful Ecuador was essential, your kind words make me feel satisfied, You have mentioned the truth, all the people involved enjoy and make with passion this amazing activity of tourism with the only one goal, you got an amazing experience to keep as an unforgettable experience.
So thanks a lot for take the time and your experience to mention to Marcelo, Sabino, Huasquila Lodge, Cristian, and of course more people behind to make possible receive this type of experiences in words.
My friends from Ecuador Galapagos Travels will be thrilled and grateful for knowing you're finally arrived safe and with a good vibe after this adventure!

Have an amazing 2020 and please keep traveling together, you are a treasure for each one of you! Thanks a lot again, and have an amazing day!
Warmest regards from your Ecuadorian friend,
Iveth

Perfect Costa Rican vacation!!
Costa Rica | Dec 22 - Dec 30, 2019

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Scott G.
Phoenixville, PA | Reviewed on Jan 02, 2020

Randall did an excellent job and listening to what we were looking to for for our vacation. He put together a great vacation for us! We did whitewater rafting, tubing, horseback rides, zip line and repelling, catamaran and hiking tour. These excursions were fun, breathtaking and outstanding. I would highly recommend him for anyone planning a trip to Costa Rica! Thank you Randall!!!

Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Jan 03, 2020

Dear Scott,

I appreciate your email and it is great to read that you, Fiona and your kids enjoyed the vacation that we organized for you.

I wish you all the best in this new year and hopefully, we will hear from you again in the near future.

Best,
Randall

Great driver, guides were good , wonderful to...
India | Dec 21 - Dec 31, 2019

I
Irving R.
Bayonne, NJ | Reviewed on Jan 02, 2020

Great driver, guides were good , wonderful tour of interesting palaces, temples. Tag Mahal. Tiger safari

Local specialist: Priya Dikshit
Priya
Priya Dikshit
Local specialist in New Delhi | Replied on Jan 02, 2020

Dear Irving,

Thank you for your appreciation and the time you took out for feedback !
We would surely love to see you in India again.

Thanks
Priya
Active India Holidays

The tour was very well organised. Our driver ...
Morocco | Dec 14 - Dec 24, 2019

F
Fiona T.
Hong Kong | Reviewed on Jan 02, 2020

The tour was very well organised. Our driver + tour guide, Amnay, was extremely helpful and knowledgeable. He’s been very punctual and caring of our needs. Most importantly, he’s a very safe driver, which meant a lot to us because we could spend up to 8 hours on the road in a day. We drove through rain, wind, snow and sands, but we always had peace of mind as we had been assigned with a very sturdy and reliable vehicle, and a very professional driver. It was a memorable experience.

Local specialist: Sharon Louthian
Sharon
Sharon Louthian
Local specialist in US and Morocco | Replied on Jan 02, 2020

Hi Fiona! We are happy to hear that you enjoyed the experience and that you were comfortable with Amnay as your driver. So, on behalf of the entire Morocco Immersion team, we would just like to thank you for letting us be a part of your trip to Morocco!

Thanks,
Sharon

Trip to Costa Rica was perfectly planned and executed with KimKim
Costa Rica | Dec 20 - Dec 31, 2019

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Sandra C.
Canada | Reviewed on Jan 02, 2020
Planning the trip with Kim Kim was excellent. I appreciated the advice that allowed us to customize a tour in a new country to us that allowed enjoyment and comfort for our group from age 12-84. The efforts from our advisor was excellent and the execution of the plans was flawless. We had one hitch that was taken care immediately with our KimKim rep, Yenyi- right away after one email. We especially enjoyed the Hotel Ficus for its views in Monteverde and excellent staff support. The sloth... Read more

Planning the trip with Kim Kim was excellent. I appreciated the advice that allowed us to customize a tour in a new country to us that allowed enjoyment and comfort for our group from age 12-84. The efforts from our advisor was excellent and the execution of the plans was flawless. We had one hitch that was taken care immediately with our KimKim rep, Yenyi- right away after one email.

We especially enjoyed the Hotel Ficus for its views in Monteverde and excellent staff support. The sloth tour with Daniel at Arenal was a highlight in Christmas Day. And while the rooms are simple at Hotel and Villas Huertes the staff and groundskeeper, Alberto, were amazing. That team and especially the maintenance of the pool, landscaping and environs made that simple hotel an excellent choice.

Surfing with Iguana Surf in Tamarindo was a great experience and introduction to the sport.

Local specialist:

Guide at Fez was good !Guide at Marrakesh wa...
Morocco | Dec 22 - Dec 30, 2019

S
sunil p.
United Kingdom | Reviewed on Jan 01, 2020
Guide at Fez was good !
Guide at Marrakesh was disappointing , was always in a rush , would not give time to take pictures as he said he had another group to take . The trip mentioned was 6 hours , he was gone in less than 4 hours and we had to go on our own to the gardens .
Guide At Essaouira was practically not required , all he did was walk around , said a bit and was keen that we ate at one of the places he recommends and the rest apparently was not good . It was obvious that he had...
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Guide at Fez was good !
Guide at Marrakesh was disappointing , was always in a rush , would not give time to take pictures as he said he had another group to take . The trip mentioned was 6 hours , he was gone in less than 4 hours and we had to go on our own to the gardens .
Guide At Essaouira was practically not required , all he did was walk around , said a bit and was keen that we ate at one of the places he recommends and the rest apparently was not good . It was obvious that he had vested interests .
The overall experience was positive especially the trip to Merzouga . The driver was excellent too .
The trip was well planned .

Local specialist: Hakim ALIBOUCHE
Hakim
Hakim ALIBOUCHE
Local specialist in Agadir | Replied on Jan 28, 2020
Salam Sunil, Thank you very much for your feedback.
Words are not enough to describe the honour I had being your local agent to take care of your wonderful trip and travel experience in my beautiful Morocco. Please allow me to share your precious remarks with my providers and will seriously take necessary actions to offer better experiences for my future travellers when they are in Marrakech and Essaouira. If you allow me also, I would like to say that it would have been very helpful to me...
Read more

Salam Sunil,

Thank you very much for your feedback.
Words are not enough to describe the honour I had being your local agent to take care of your wonderful trip and travel experience in my beautiful Morocco. Please allow me to share your precious remarks with my providers and will seriously take necessary actions to offer better experiences for my future travellers when they are in Marrakech and Essaouira. If you allow me also, I would like to say that it would have been very helpful to me and my team to send us these remarks while you are in Morocco or call our office/emergency phone so I can personally call the guides and intervene right-away. On my side, I have send you a check-in email to be sure everything we booked for you is in the good order, but, I have not heard from you which is why I believed all the services are well executed.

Shukran Bzaaf!

All the best,
Hakim

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