Kimkim Trip Reviews

4.8
Based on 22,366 ratings
Read 22,366 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Cusco, Peru July 2023
Peru | Jul 23 - Jul 28, 2023

K
Kylin D.
Equatorial Guinea | Reviewed on Aug 23, 2023

This trip was absolutely fabulous. The timing and transport were planned seamlessly to avoid any travel hiccups, which was much appreciated. All the tour guides were so flexible and knowledgeable, willing to tailor their tours to the interests of the group. The Moray archaeological site and the salt mines were so unique, and Machu Picchu was breathtaking! For all the activities we were able to do and the sites we were able to see, this trip was a bargain. Also, a huge thank you to you Liz for your quick, helpful responses on Whatsapp and assistance planning our free days in Cusco.

Local specialist: Liz Karen L. Jihuallanca
Liz Karen
Liz Karen L. Jihuallanca
Local specialist in Cusco | Replied on Aug 31, 2023

Hi Kylin,
It was my pleasure helping you navigate your trip to Peru. I am so glad to know that you all had a great time here! I hope to have the opportunity to coordinate another trip for you again in the future. :)
Please take care!
Liz.

Absolutely beautiful trip.
Iceland | Aug 4 - Aug 14, 2023

Jenna
Jenna S.
Largo, FL | Reviewed on Aug 23, 2023
Absolutely beautiful trip. The detail and time put into our itinerary made our trip stress free. We will definitely suggest Kimkim and Emanuela to our friends if they plan a trip to Iceland. Read more

Absolutely beautiful trip. The detail and time put into our itinerary made our trip stress free. We will definitely suggest Kimkim and Emanuela to our friends if they plan a trip to Iceland.

Activity Reviews
Víðgelmir Lava Cave Experience
Víðgelmir Lava Cave Experience
Iceland

The lava cave was really awesome. The tour guide was very knowledgeable about how the lava tube was created and took the time to answer questions along the way. It was an amazing adventure and was very family friendly

Quality of Experience
Guides, Drivers and Staff
Transport
Ice cave tour under Katla glacier
Ice cave tour under Katla glacier
Vík

The Ice cave was beautiful. It was so humbling to see how global warming has effected these stunning glaciers and caves. Our tour guide was super funny and really loved his job. It was by far one of the most amazing stops in our trip

Quality of Experience
Guides, Drivers and Staff
Transport
Arrival and Sky Lagoon
Arrival and Sky Lagoon
Reykjavík

The Sky lagoon was amazing. It was the perfect way to start off our trip after a long overnight flight. The facility was clean and everyone was very friendly. The view was stunning from the lagoon and the 7 step ritual was so relaxing.

Quality of Experience
Guides, Drivers and Staff
Transport
Food Walking Tour
Food Walking Tour
Reykjavík

The food tour was a wonderful way to learn about the history of Reykjavik and get to try so of their most popular dishes. Our guide was very kind and funny. We really wanted us to have a good time and enjoy ourselves

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Geothermal bakery
Geothermal bakery
Golden Circle

Of all the rye bread we tried in Iceland this was by far the best. The people even gave us a recipe card and instructions to try and make it at home in the oven.

Quality of Experience
Guides, Drivers and Staff
Transport
Whale watching tour  in Hauganes
Whale watching tour in Hauganes
Akureyri

The guides were very knowledgeable about the whales usually in the harbor and explained to us the migration patterns of the three groups on whales. They tried to get us as close as possible to the whale so we could see the markings and get some pictures before they would deep dive again

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Emanuela Grieco
Emanuela
Emanuela Grieco
Local specialist in Iceland | Replied on Aug 28, 2023

Hi Jenna,
thank you so much for the beautiful review you have written for me and the time you took to do so.
It means the world to me to know you had a wonderful perfect time on your honeymoon.

I wish you all the best and I hope to have you back again, one day.

Emanuela

Trip of a lifetime
Greece | Jun 16 - Jun 24, 2023

Meredith
Meredith A.
Dixon, IL | Reviewed on Aug 23, 2023
Amalia was so great to work with. She shared expert advice, always replied quickly, made adjustments to our plans as we requested and helped make contingency plans when half of our group encountered flight issues. I will continue to recommend her to everyone traveling to Greece. We were a group of 8 and all accommodations and activities were planned & executed seamlessly! This was the trip of a lifetime ☺️ Read more

Amalia was so great to work with. She shared expert advice, always replied quickly, made adjustments to our plans as we requested and helped make contingency plans when half of our group encountered flight issues. I will continue to recommend her to everyone traveling to Greece. We were a group of 8 and all accommodations and activities were planned & executed seamlessly! This was the trip of a lifetime ☺️

Activity Reviews
Day-Cruise around Milos
Day-Cruise around Milos
Milos

Our favorite part of our trip!

Quality of Experience
Guides, Drivers and Staff
Transport
Sunset Horse Riding Experience
Sunset Horse Riding Experience
Santorini
Quality of Experience
Guides, Drivers and Staff
Transport
Santorini Wine Tasting Experience
Santorini Wine Tasting Experience
Santorini
Quality of Experience
Guides, Drivers and Staff
Transport
Mykonos Cooking Class
Mykonos Cooking Class
Mykonos
Quality of Experience
Guides, Drivers and Staff
Transport
The treasures of Athens
The treasures of Athens
Athens
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Amalia Symvoulidou
Amalia
Amalia Symvoulidou
Local specialist in Athens, Greece | Replied on Aug 31, 2023

Dear Meredith,

Thank you soo much for everything😊

Working with you was a true pleasure!

I'm thrilled your group of 8 had a seamless experience with accommodations and activities.

Should you or any friends of yours decide to explore Greece in the future, please feel free to reach me out and I'll do my best to make your travels unforgettable!

Wishing you all the best in your future adventures and hoping to cross paths again someday!
My warmest wishes,
Amalia

Greece-8/2023
Greece | Aug 8 - Aug 19, 2023

Sheetal
Sheetal G.
Marquette, MI | Reviewed on Aug 23, 2023
Our trip to Greece was perfect in every way. From the first email correspondence with Eleni, it was clear she was in tune to what my family of 5 wanted to experience on this trip. She helped create an itinerary that included the perfect staying accommodations for my husband and 3 kids, excursions, activities and culture. Each stop was exciting and different and memorable. In Santorini, we stayed at the Tsitouras Collection which was so luxurious and breathtaking, with our own pool and... Read more

Our trip to Greece was perfect in every way. From the first email correspondence with Eleni, it was clear she was in tune to what my family of 5 wanted to experience on this trip. She helped create an itinerary that included the perfect staying accommodations for my husband and 3 kids, excursions, activities and culture. Each stop was exciting and different and memorable.

In Santorini, we stayed at the Tsitouras Collection which was so luxurious and breathtaking, with our own pool and terrace overlooking the Caldera. The service and hospitality at the hotel was incredible. Eleni arranged a driving/walking tour that was led by Jacob, a Santorini native, who taught us a great deal about the island’s rich history, and showed us all the necessary sites, including many off the beaten path. He then returned to our hotel the next day with cucumbers and figs from his garden and an eggplant dish made by his mother. He was wonderful. Our remaining time in Santorini was spent walking through the towns, enjoying our Villa, and eating at great places that were recommended by Eleni.

Then back in Athens, we stayed at Amalia Athens Hotel which was ideally located in central Athens and, while a bit cramped, included two adjoining rooms which worked out perfectly. Eleni arranged for us to have a great meal at Dionysos Zonar the night we arrived which had amazing views of the Acropolis and the food, wine, and service were excellent. The next day in Athens, we met our guide, Dorina, who took us to the Acropolis and Agora, among other ancient sites. She was an incredible enthusiast about Mythology and Greek history and made what would otherwise have been a very difficult, crowded and windy trek up to see the Parthenon into an unforgettable experience. She left us with recommendations to shop and eat for the raminder of the afternoon. We really enjoyed her company and expertise.

We then made our way to the Marina where we met our crew and boarded our catamaran, all arranged by Eleni, as my one specials request for the trip was to spend a week on the sea. She recommended we tour the Saronic Gulf and arranged for two tours during the week, one on Aegina and the other in Epidauras. Our day on Aegina was the only time we felt we could have had a better organized experience, particularly with the Pistachio farm tour (we essentially just looked at a couple of trees) and the beach where our guide/driver dropped us off (way too touristy). Ultimately our requests to buy pistachios and eat ice cream and shop a little allowed our driver to open up a bit more and show us some great spots. He was very kind and even located a spearmint plant (which he bought himself) for us to take back to our catamaran. Our Epidauras tour of the Asclepius Healing Center by Katarina was amazing. A bit off path to get there by catamaran, but well worth the trip. The city of Nafplio was very cute and quaint and we had a very nice time there.

Lastly, our catamaran experience through Vernicos Yachts was arranged by Eleni, and we scored the most amazing crew consisting of James (captain), Anastasia (chef), and Danai (hostess). These three made sure we were immersed in the Greek culture as much as possible. We found the best swimming spots, snorkeled, ate at great Tavernas, went to fish markets when able, and explored the island towns together. Anastasia made the best meals and we felt very safe at sea with James. Danai was the kindest person. always making sure we were comfortable and well fed with snacks and drinks. We will always remember them and hope to return one day for another sailing adventure through Vernicos.

Overall, our experience with kimkim was amazing. Communication with the travel team via WhatsApp once we arrived in Athens was seamless. Any questions we had were answered right away. Any last minute requests by us were addressed with enthusiasm (yoga mats and fishing poles for the boat, for example). Our local transportation arrangements, domestic flight bookings, and tours were perfectly executed. Special touches included a Happy Birthday text on my 50th birthday by the team, and a bag of small gifts from Eleni (which included two yoga mats!) when we arrived at our Athens hotel.

Kimkim’s guidance, personalized planning, professionalism, expertise, and responsiveness went beyond our expectations. I would definitely recommend them to others who have a specific travel itinerary in mind but are chartering unknown territories, or even those who just want help planning the perfect vacation. We definitely look forward to working with them again to plan future trips. Thank you, Eleni and team!!

Hotel Reviews
The Tsitouras Collection Hotel
Santorini

Amazing place. Wonderful hospitality and service by Monji and his team.

Authenticity & Character
The pool and terrace were spectacular!
Location
Staff
Cleanliness & Comfort
Amalia Hotel Athens
Athens

The rooms were small but given that my family of 5 were given adjoining rooms, we were comfortable.

Authenticity & Character
A bit dated but on the whole it was a lovely place.
Location
Staff
Cleanliness & Comfort
Local specialist: Eleni Fotiou
Eleni
Eleni Fotiou
Local specialist in Athens | Replied on Aug 23, 2023

Wow Sheetal! Thank you so much for your detailed feedback. I am very happy to know that everything worked out the way we planned it. I loved your review because it took me on a great family journey. I am looking forward to planning your next trip to Greece or Italy! Eleni & team.

Christina created a dream 3-generation family trip
Norway | Jul 27 - Aug 6, 2023

Kristine
Kristine T.
Mountain Brook, AL | Reviewed on Aug 23, 2023
It's taken me 2 weeks to think about how to summarize this trip to Norway for this review, and I still don't think I can. It was the trip of a lifetime. Christina took all the ideas I had, bridging 3 generations from mobility-challenged to athlete, the niche requests, and brought them together into a wonderful itinerary with the most detailed plan possible. We were going to take grandparents and grandkids to visit Norwegian relatives. She even found local transport to take us by boat to an... Read more

It's taken me 2 weeks to think about how to summarize this trip to Norway for this review, and I still don't think I can. It was the trip of a lifetime. Christina took all the ideas I had, bridging 3 generations from mobility-challenged to athlete, the niche requests, and brought them together into a wonderful itinerary with the most detailed plan possible. We were going to take grandparents and grandkids to visit Norwegian relatives. She even found local transport to take us by boat to an island where my dad's family had lived, and so we could visit the house where his grandfather had been born. It was wonderful to have the travel agency at quick reply, and truly, we couldn't have asked for me. We loved Norway, and we were thrilled to use KimKim to create our trip!

Activity Review
Flåm Valley Zipline & Cycle
Flåm Valley Zipline & Cycle
Norway

Incredible experience. We had a blast! Felt very safe, and was the perfect way to see the Flam valley.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Christina Wang
Christina
Christina Wang
Local specialist in Kristiansand, Norway | Replied on Sep 03, 2023

Hi Kristine:) It is so great that we managed to put together an itinerary that was such a success for a 3 generations trip! I am so happy that you all enjoyed it. This is what we strive for and reading about your experiences makes me so happy! Thank you for sharing your experiences with me along the way.
All the best, Christina

Fantastic family vacation
England | Aug 12 - Aug 21, 2023

S
Susan S.
Secaucus, NJ | Reviewed on Aug 23, 2023

Working with Gabrielle, Stephen & Marianna was great. They were responsive, listened & worked with me on activities, pricing & recommendations. They followed through on everything I asked of them. Our trip was fantastic and everything went perfectly. I seriously could not have asked for more. Thank you to all - you helped us make some special family memories!

Local specialist: Stephen Molloy
Stephen
Stephen Molloy
Local specialist in Dorset and Lyon | Replied on Nov 23, 2023

Hi Susan

Thank you for the 5 star review. We love receiving backup that the bespoke trips we create are really great and appeal to all kinds of intrepid travelers like yourselves!

I am really happy that we delivered 100% of what was promised and you came away with superb family memories from travelling in England!

Happy to know you liked it!

Regards & thanks
Stephen Molloy & the team at High Point Holidays

There's a lot to see and appreciate across th...
Chile | Mar 2 - Mar 11, 2023

Joel
Joel S.
Los Angeles, CA | Reviewed on Aug 22, 2023
There's a lot to see and appreciate across the many historic sites on Rapa Nui. Unfortunately for us, we arrived on the island and tested positive for Covid-19 the next day. We quarantined for the majority of our time on the island, and the local health authority released us from quarantine half a day before our departing flight. This was entirely appropriate on their part, and in no way impacts our review of this experience. Our local guide, Nicolas, spent that half day showing us as... Read more

There's a lot to see and appreciate across the many historic sites on Rapa Nui. Unfortunately for us, we arrived on the island and tested positive for Covid-19 the next day. We quarantined for the majority of our time on the island, and the local health authority released us from quarantine half a day before our departing flight. This was entirely appropriate on their part, and in no way impacts our review of this experience. Our local guide, Nicolas, spent that half day showing us as many parts of the island as he could, and we thoroughly enjoyed the time we did get to spend with him. He and the hotel staff had gone out of their way to keep us comfortable and safe while we isolated ourselves in our two adjoining private bungalows. We can't say enough how much we appreciated the staff at the Taha Tai and the attentive service of Nicolas.

After we left Rapa Nui, we had more time in Santiago and in Valparaiso, and we loved the experiences arranged for us by our in-country specialist, Lorena. She and her team had also stayed in touch regularly during our quarantine to ensure we had everything we needed.

Hotel Reviews
Hotel Taha Tai
Easter Island

Very comfortable rooms and kind, attentive staff.

Authenticity & Character
Location
Staff
The staff here took very good care of us when we found ourselves needing to quarantine and stay in our bungalows for several days. Their kindness and attention were beyond what we could have hoped for.
Cleanliness & Comfort
Hotel Boutique Le Reve
Santiago

The rooms were beautiful and comfortable. Breakfast was delicious, and the evening self-serve honesty tab was a welcome respite at the end of the day. The staff were professional and accommodating and kind. The interior courtyard is serene.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Boutique Acontraluz
Valparaíso

We loved this hotel more than any other, and our rooftop rooms with private terraces were extraordinary. The staff was friendly and helpful. The design and decor were lovely. Be prepared for the stairs, but don't let that stop you from staying here unless you are unable to climb stairs on your own. A friendly thought: if you're unable to navigate stairs, Valparaiso may not be the best city for you to visit.

Authenticity & Character
Location
It was quiet, but had easy access to walk down the hill just a few blocks to many local sights.
Staff
Cleanliness & Comfort
Activity Reviews
Winery & Valparaiso Tour with Overnight
Winery & Valparaiso Tour with Overnight
Santiago

Cassas del Bosque was the best meal we ate anywhere in Chile in our 3-week trip. Extraordinary!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
A Taste of Chile
A Taste of Chile
Santiago

We had several food allergies that we communicated in advance of our trip. The chef was able to fully accommodate those requirements, and our evening in the chef's home was splendid!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Aug 22, 2023

Joel, I really appreciate the time you took to leave a heartfelt and detailed review, thanks so much! Your trip did not start as planned, but I am happy you all made the most of it after the quarantine. It was a truly personalized travel plan to experience a variety of activities in Chile, thanks for trusting me. Chile has arms wide open to welcome you back any time.
Wishing you and Natalie the best and my regards as well for Marsha and Dave,
Lorena
Lorena

Chris planned a great trip for us including w...
Italy | Jul 23 - Aug 5, 2023

E
Eileen H.
Torrance, CA | Reviewed on Aug 22, 2023
Chris planned a great trip for us including wonderful tour guides in Florence (Allie), Cinque Terra (Nico) and Rome (Bryon and Barbara). The cooking classes in Florence (Maria was so fun and sweet) and Rome (Alex also great) were perfect to help learn about all of the delicious food we ate throughout Italy.
All in all the service was excellent and helpful when needed to call for any help or confirmations while traveling. Highly recommend!
Read more

Chris planned a great trip for us including wonderful tour guides in Florence (Allie), Cinque Terra (Nico) and Rome (Bryon and Barbara). The cooking classes in Florence (Maria was so fun and sweet) and Rome (Alex also great) were perfect to help learn about all of the delicious food we ate throughout Italy.
All in all the service was excellent and helpful when needed to call for any help or confirmations while traveling. Highly recommend!

Hotel Review
Imperiale Palace Hotel
Santa Margherita Ligure

Beautiful hotel, wonderful staff, delicious breakfast!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Pizza & Gelato Making - Cooking Class
Pizza & Gelato Making - Cooking Class
Florence
Transport
Local specialist: Chris Gravas
Chris
Chris Gravas
Local specialist in Athens, Greece | Replied on Aug 23, 2023

Dear Eileen,
Thank you so very much for your review and your kind words of appreciation for our services! It was a true honor and pleasure to plan this trip for you and I am very happy that you enjoyed it. I will be more than happy to plan another trip for you in the future, perhaps to beautiful Greece?
Wishing you all the best and safe future travels!
Kind regards,
Chris

Beautiful trip of northeastern Brazil
Brazil | Jul 28 - Aug 9, 2023

Thomas
Thomas G.
San Francisco, CA | Reviewed on Aug 22, 2023
Beautiful trip to see some of the northeastern parts of Brazil. Among the highlights were spending the afternoon in the Lençóis Maranhenses National Park and swimming in the lagoons; one of the most jaw-dropping natural wonders we've seen. Also spectacular was watching the sunset congregation of thousands of red guarás in the Delta Do Parnaíba. Our guide in Salvador, Bruno, was particularly informative about the realities of Brazilian life and history and Pedro, our guide in Parnaíba, was... Read more

Beautiful trip to see some of the northeastern parts of Brazil. Among the highlights were spending the afternoon in the Lençóis Maranhenses National Park and swimming in the lagoons; one of the most jaw-dropping natural wonders we've seen. Also spectacular was watching the sunset congregation of thousands of red guarás in the Delta Do Parnaíba.

Our guide in Salvador, Bruno, was particularly informative about the realities of Brazilian life and history and Pedro, our guide in Parnaíba, was playful and entertaining, helping us with our poor Portuguese pronunciation and creating a playlist for us of Brazilian music.

There were a few minor hiccups along the way but Rachel was able to make adjustments and provided a couple extras to ensure we had a trip smooth.

Hotel Reviews
Vila Kalango
Jericoacoara

Easily the best place we stayed in Brazil. Lovely rooms with great use of space. Breakfast buffet was excellent and relaxing. If you stay in main hotel area closer to the entrance I'd recommend a 2nd-floor room as the nice wooden floors tend to create a lot of noise.

Authenticity & Character
Location
The hotel is right on the beach with a nice areas for watching the the sunset.
Staff
Very attentive and friendly
Cleanliness & Comfort
Miramar Hotel by Windsor
Rio de Janeiro

Very nice hotel with especially good breakfast buffet in Copacabana and right on the beach. This is more of a large corporate hotel and doesn't really have a lot of character but the staff was friendly and the room very comfortable. The beach view didn't hurt either. It's about a 20 minute walk to neighboring Ipanema where most of the nicer shops and restaurants are and, if I were to do this trip again, would prefer to stay in that area (though there are fewer hotels there).

Authenticity & Character
Location
Right on the famous Copacabana beach.
Staff
Cleanliness & Comfort
Hotel Villa Bahia
Salvador

The Hotel Villa Bahia in Salvador was a beautiful place. It's located right in the old part of town among the colonial buildings, which gave it a unique charm. The rooms and the building were gorgeous and the staff was very helpful. However, it was a bit of a ghost town due to the time of year we visited, which detracted from the overall experience.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Luzeiros São Luís
São Luís

This was a quick overnight so it was more of a short stay than an experience. It's a corporate-type building and we didn't spend much time there. Though the service was great, I can't give much feedback on the overall environment or amenities.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Porto Preguiças Resort
Barreirinhas - MA,

The resort was quite nice. We didn't have any issues during our stay. The environment was pleasant and the service was up to the mark

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa de Santo Antônio Hotel de Charme
Parnaíba - PI,

The Casa de Santo Antônio Hotel de Charme in Parnaíba was a beautiful hotel. It's a converted hospital and school which added to its charm. We only stayed for a night so didn't get to fully experience it, but from what we saw, it was lovely.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Half-Day Tour of Two Brothers Peak & Vidigal Favela
Half-Day Tour of Two Brothers Peak & Vidigal Favela
Rio de Janeiro

Unique visit into a favela and hike to top of prominent peak overlooking Rio. To start we rode on the backs of motorcycles to get to the top of the favela, where the hike started, and then walked through it on the way down. This is not an easy hike. It's not particularly dangerous but there are some somewhat steep areas and it can take a good hour to get to the top. Bring plenty of water, especially on a hot day, and decent shoes (no flip-flops).

Quality of Experience
Guides, Drivers and Staff
Transport
Tour in the Delta of the Americas
Tour in the Delta of the Americas
Parnaíba

Beautiful trip through the delta on a speedboat to see a variety of birds and crabs. Culminates at sunset with a spectacular congregation of red guarás on a small island. Driving back through delta in near total darkness was oddly calming (if a bit scary). Boat driver was excellent.

Quality of Experience
Guides, Drivers and Staff
Transport
San Luis - Barreirinhas
San Luis - Barreirinhas
Brazil

Bumpy long ride to get to the Lençóis Maranhenses National Park but, wow, so worth it. Stunning initial views of endless white dunes with blue lagoons nestled in between. You can easily find your own private swimming areas and wander into the sand.

Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Private Tour through the Old Rio
Full-Day Private Tour through the Old Rio
Rio de Janeiro

We had a full-day tour in Old Rio which was overall interesting. However, there were moments when the tour guide was following us a bit too closely, especially in the shopping areas. It would have been more comfortable to have some space to explore on our own.

Quality of Experience
Guides, Drivers and Staff
Transport
Sightseeing in the City of Salvador
Sightseeing in the City of Salvador
Salvador

We did some sightseeing in Salvador which was quite enjoyable. The city is beautiful and has a lot to offer.

Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day private tour in "Canto de Atins"
Full-Day private tour in "Canto de Atins"
Barreirinhas

This tour was slightly repetitive, especially after the national park tour. It was a bit less interesting. It would have been nice to have some time to explore on our own.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Rachel Vita
Rachel
Rachel Vita
Local specialist in São Paulo | Replied on Sep 01, 2023

Hi Thomas,

Thank you for your kind words,

I'm delighted to hear you enjoyed your trip exploring northeastern Brazil! It's great to know that our guides, Bruno and Pedro, enriched your experience. Your understanding of the minor hiccups along the way is greatly appreciated, and I'm glad we could adapt and enhance your journey. Whenever you're ready for your next adventure, please don't hesitate to reach out. We'd be delighted to assist you in creating more memorable travel memories.

Warm regards,
Rachel

Group trip to Portugal
Portugal | Aug 12 - Aug 21, 2023

R
Reynier T.
Palmetto Bay, FL | Reviewed on Aug 22, 2023
I just returned from a group trip to Portugal organized by Across Portugal. From start to finish, the experience was nothing short of amazing. The attention to detail and thoughtful planning were evident in every aspect of the journey. Our itinerary was well-balanced and accommodations were top-notch. What truly set this trip apart was the amazing service received from Joao, who coordinated every everything to perfection. Top notch customer service and communication, can't recommend enough... Read more

I just returned from a group trip to Portugal organized by Across Portugal. From start to finish, the experience was nothing short of amazing. The attention to detail and thoughtful planning were evident in every aspect of the journey.

Our itinerary was well-balanced and accommodations were top-notch. What truly set this trip apart was the amazing service received from Joao, who coordinated every everything to perfection. Top notch customer service and communication, can't recommend enough when visiting Portugal.

I am immensely grateful to Across Portugal and especially to Joao for crafting such a memorable experience. If you're looking for a seamless, enriching, and downright amazing journey, I wholeheartedly recommend considering their trips.

Hotel Review
Heritage Avenida Liberdade
Lisboa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: João Branco
João
João Branco
Local specialist in Lisbon | Replied on Aug 23, 2023

Olá Reynier,
What a wonderful and kind feedback you just shared - thank you so much!
I have to say your group was amazing to work with - what a wonderful experience. I am really happy to know everything went well and, more important, that you took Portugal with great memories and adventures back home.
We still have the northern part of the country missing. Should we start thinking into a second experience? :p
Hope the entire group is well! Portugal already misses you :(
Muito Obrigado!!!!!
João & Across Portugal Team

Faida went above and beyond
Malaysia | Aug 13 - Aug 19, 2023

M
Megan D.
Angola | Reviewed on Aug 22, 2023

Faida was so helpful and went out of her way to make this trip exactly the experience I was hoping for and all on short notice! She was a miracle worker and it was a truly memorable experience.

Local specialist: Faida Amin
Faida
Faida Amin
Local specialist in Malaysia | Replied on Aug 23, 2023

Hi Megan,
Thank you for taking sometime to give your feedback. I am happy that you had the chance to experience some parts of Borneo's hidden gem. If there's anything I can do to improve our offering, please let me know!

Trip of a lifetime
Jordan | Aug 10 - Aug 20, 2023

D
Dalila A.
Italy | Reviewed on Aug 22, 2023
Since the first contact, Samir was great trying to tailor our experience and trying to adapted to our budget.
And even if we ended up spending more than our original budget it was worth it. All the services provided, hotel, transfer etc everything was spot on, welcoming and comfortable.
Samir knew what he was doing.
A big thank you to Nayef our amazing driver in Jordan we couldn’t been happier and we can’t recommend him enough.
And to our indescribable guide in Israel, Elias and the...
Read more

Since the first contact, Samir was great trying to tailor our experience and trying to adapted to our budget.
And even if we ended up spending more than our original budget it was worth it. All the services provided, hotel, transfer etc everything was spot on, welcoming and comfortable.
Samir knew what he was doing.
A big thank you to Nayef our amazing driver in Jordan we couldn’t been happier and we can’t recommend him enough.
And to our indescribable guide in Israel, Elias and the driver Roni, again we can’t recommend them enough. They were brilliant.
The whole experience went smoothly with no setback.
Book with them and you won’t regret, it was the trip of a lifetime.

Hotel Reviews
TORINO HOTEL
Amman

Big and comfortable room

Authenticity & Character
Staff
Cleanliness & Comfort
Clean and comfortable
Silk Road Petra
Wadi Mousa, Petra

Great staff They were absolutely welcoming and so friendly

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sun City Camp
Wadi Rum

Indescribable facilities with super friendly staff. You won’t regret. A must in Wadi Rum.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dead Sea Spa Hotel
Sweimeh

Great spa service

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ink Hotel Tel Aviv
Tel Aviv
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Prima Galil Hotel
Tiberias
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Holy Land Hotel - Jerusalem
Jerusalem
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
 NAZARETH
NAZARETH
Israel
Quality of Experience
Guides, Drivers and Staff
Transport
Visit to Bethlehem
Visit to Bethlehem
Israel
Quality of Experience
Guides, Drivers and Staff
Transport
Wadi Rum (2-3 Hrs Jeep ride)
Wadi Rum (2-3 Hrs Jeep ride)
Jordan
Quality of Experience
Guides, Drivers and Staff
Transport
Jerusalem, Mount of Olives and Mt Zion
Jerusalem, Mount of Olives and Mt Zion
Israel
Quality of Experience
Guides, Drivers and Staff
Transport
Old City Jerusalem
Old City Jerusalem
Israel
Quality of Experience
Guides, Drivers and Staff
Transport
 FULL DAY  TIBERIAS , CAPERNAUM
FULL DAY TIBERIAS , CAPERNAUM
Israel
Quality of Experience
Guides, Drivers and Staff
Transport
Meet & Assist - Queen Alia Airport
Meet & Assist - Queen Alia Airport
Jordan
Transport
Amman-Madaba-Mount Nebo-Karak-Petra
Amman-Madaba-Mount Nebo-Karak-Petra
Jordan
Guides, Drivers and Staff
Transport
Full Day Petra (With Site local Guide or private guide)
Full Day Petra (With Site local Guide or private guide)
Jordan
Transport
Monastery In Petra Visit
Monastery In Petra Visit
Jordan
CANA / NAZARETH
CANA / NAZARETH
Israel
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Aug 27, 2023

Dalila,
I am so grateful for those kind words you took the time to write about us.
can not thank you enough.

was a real pleasure and honor to host you in Jordan & Israel, and I am so happy to know that I participated to provide you with a great trip.

Wish you all the best , and always at your service.

Be well and safe.
Samir

Very satisfied with KimKim and Tomaz
Austria | Aug 12 - Aug 21, 2023

Tom
Tom D.
Baltimore, MD | Reviewed on Aug 22, 2023
This was my first time using KimKim and Tomaz, and only my second time using a European based travel agent. I picked KimKim based on online reviews. I was somewhat apprehensive because I had no experience using this agency and had never been to Austria. I admit, I was a bit guarded during the planning process.
Once we received all of our confirmations, I was able to relax. When we got to Austria, we found all of the arrangements to be quite good and reliable. We can't thank you enough. I...
Read more

This was my first time using KimKim and Tomaz, and only my second time using a European based travel agent. I picked KimKim based on online reviews. I was somewhat apprehensive because I had no experience using this agency and had never been to Austria. I admit, I was a bit guarded during the planning process.
Once we received all of our confirmations, I was able to relax. When we got to Austria, we found all of the arrangements to be quite good and reliable. We can't thank you enough. I would recommend you to others.

(The only thing that was confusing for us was KimKim using a partner travel agency -- it would be more reassuring to know in advance.)

Hotel Reviews
Superior Hotel Tirolerhof - Zell am See
Zell am See

Attractive property. Very helpful staff, especially with a health emergency.

Authenticity & Character
Location
Walkable, clean, quiet.
Staff
Cleanliness & Comfort
IMLAUER HOTEL PITTER Salzburg
Salzburg

A good hotel, friendly staff, nice room.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Das Tigra Hotel
Vienna

We loved this hotel. Great location, quiet, clean, lovely room, wonderful staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Tomaz Martinek

We had a great time with unique experiences i...
Colombia | Aug 12 - Aug 19, 2023

S
Sindhu K.
West Bloomfield Township, MI | Reviewed on Aug 22, 2023

We had a great time with unique experiences in Medellin, and Cartegena. Our guide Diego in Medellin was excellent. He encouraged us to speak spanish and made sure we were comfortable at all times. Great time!

Local specialist: Felipe Rico
Felipe
Felipe Rico
Local specialist in Bogota | Replied on Aug 22, 2023

Dear Sindhu,

Thank you so much for taking the time to leave us a review of your experience in Colombia! I will pass on your comments to Diego and it is great to hear that you practiced your Spanish! Sending you and your family all my very Best Wishes and Muchas Gracias for visiting Colombia!

Felipe

KIM KIM is top notch. This was our second vac...
Spain | Jun 28 - Jul 11, 2023

Liz
Liz S.
Massapequa, NY | Reviewed on Aug 22, 2023
KIM KIM is top notch. This was our second vacation planned by this excellent company and it will not be our last. The individual service and attention to detail Is amazing. LIUS at Hidden in Spain was with us every step of the way an a true professional. I can’t say enough good things about this company and their service. Read more

KIM KIM is top notch. This was our second vacation planned by this excellent company and it will not be our last. The individual service and attention to detail Is amazing. LIUS at Hidden in Spain was with us every step of the way an a true professional. I can’t say enough good things about this company and their service.

Hotel Reviews
Hotel Don Paco
Llanes

Beautiful boutique hotel in a lovevly part of Llanes walking distant to everything

Authenticity & Character
Old convent converted into love hotel with great amenities
Location
Walking distance to everything
Staff
Super friendly and helpful
Cleanliness & Comfort
Hotel del Oso
Camaleño Cantabria

Picture perfect with beautiful nature all around you

Authenticity & Character
This hotel has amazing amenities and grounds. The food in The dinning room is amazing and the staff is lovely
Location
Close enough to town yet located in a beautyful natural setting
Staff
Super friendly and helpful
Cleanliness & Comfort
What a view from our super comfortable room
Hotel Carlton
Bilbao

Amazing hotel in the heart of biboa

Authenticity & Character
Room was huge and had a sumptuous bathroom
Location
Walking distance to everything
Staff
Lovely and helpful
Cleanliness & Comfort
Abba San Sebastián Hotel
San Sebastian

Great location and great hotel With rooftop bar

Authenticity & Character
More modern but very European
Location
Walking distance to everything
Staff
So lovely and friendly all around
Cleanliness & Comfort
Room was spacious and comfortable
Hotel Maisonnave
Pamplona

In the heart of old City and the center of all The action during the San Fermin festival

Authenticity & Character
Very modern, quiet and well staffed. Restaurant was delicious
Location
Could be any better. Great location in the center of old town Pamplona
Staff
Super patient, helpful and well staffed
Cleanliness & Comfort
Considering all the running of the bulls festivities. This hotel Was like a little sanctuary while still being the center if it all
H10 Villa de la Reina
Madrid

Beautiful charming boutique hotel in Madrid. Which we could have stayed longer

Authenticity & Character
Simply lovely, charming comfortable yet updated
Location
Great central Location to all Madrid has to offer
Staff
Cleanliness & Comfort
Activity Reviews
Bike tour: the coast of Asturias
Bike tour: the coast of Asturias
Llanes

Super nice company with great equipment

Quality of Experience
The beautiful northern Spain coastline
4WD Car Tour in Picos de Europa
4WD Car Tour in Picos de Europa
Spain

Fun and adventitious day in the gorgeous mountains of northern Spain. Just the right amount of touring and hiking. We would have never been able ToCover so Much ground in One day without this tour .

Quality of Experience
Guides, Drivers and Staff
Our driver was fun, informative and knowledgeable
Transport
Super comfortable with the skill Of This driver in some rough terrain
Guggenheim tickets (and guide)
Guggenheim tickets (and guide)
Bilbao

Amazing modern architecture and art

Quality of Experience
Loved this museum
From San Sebastián to Bilbao (or viceversa) along the Basque Coast
From San Sebastián to Bilbao (or viceversa) along the Basque Coast
Spain

Cannot say enough about our guide Andy. He was super sweet, knowledgeable and we had the best day of touring and travel

Quality of Experience
Top notch tour guide
Guides, Drivers and Staff
Transport
Pintxos Tour
Pintxos Tour
Spain

The most delicious tour and our tour guide was amazing

Quality of Experience
The variety of foods and locations
Food
Delicious, varied and authentic
Guides, Drivers and Staff
Transport
Great walking tour I. The old Part of San Sebastián
Hiking the Camino de Santiago Trail
Hiking the Camino de Santiago Trail
San Sebastián

Beautiful day and hike on the Camino de Santiago

Quality of Experience
Our tour guide was amazing and we had the best day
Food
Lovely lunch at the end of our hike
Guides, Drivers and Staff
Rioja Premium Wine Tour
Rioja Premium Wine Tour
Spain

Two beautiful wineries and a stop in a charming town♥️

Quality of Experience
Everyone couldn’t be nicer or more knowledgeable
Food
Our lunch in the vineyard was so delicious and in a beautiful setting
Guides, Drivers and Staff
Our driver and guide was very knowledgeable and comfortably to be with
Transport
Balcony for the bulls running
Balcony for the bulls running
Pamplona

Unforgettable Bucket list experience. The city of Pamplona really know how to party. We had the best balcony view of the running of the bulls You could ask for. It could not have been any better

Quality of Experience
I have never experienced anything like this and I’m a New Yorker 🤣
Guides, Drivers and Staff
Never felt unsafe and always felt Well Supported by the staff and people Of Pamplona
Tapas in Malasaña
Tapas in Malasaña
Madrid

Soo informative and delicious. Agustin was an amazing tour guide.

Quality of Experience
Variety of delicious Tapas in authentic settings
Food
So varied and all delicious. Great roof top Drinks at the end
Guides, Drivers and Staff
Transport
Great walking tour through the city with tasty stops
Local specialist: Luis Fernandez de Vega
Luis
Luis Fernandez de Vega
Local specialist in Gijón, Asturias, Spain | Replied on Aug 22, 2023

Good morning Liz,

I have just read your feedback about your trip and I'm really glad to know you enjoyed every small piece of it. We invest a long time in creating and adapting a trip to your requests and are happy to know each of the activities and experiences booked as well as the selection of hotels was good for you. Thanks a million for taking the time to share your experience with others. I'd love to hear back from you when a new trip to Spain or Portugal comes to your mind.

My best wishes,

Luis

Rinolda planned a wonderful anniversary trip ...
Iceland | Jul 30 - Aug 8, 2023

E
Erika H.
Albuquerque, NM | Reviewed on Aug 21, 2023

Rinolda planned a wonderful anniversary trip for us back to Iceland. She answered all of our questions and worked hard in a timely manner to book our full itinerary during a very busy time to visit Iceland. Plus, it was fabulous to meet Rinolda in person on our glacier boat tour. Rinolda is very knowledgeable and a pleasure to work with. I highly recommend her.

Local specialist: Rinolda J
Rinolda
Rinolda J
Local specialist in Iceland | Replied on Aug 22, 2023

Hi Erika,

I am glad to hear you enjoyed the trip! It was very nice to meet you all, too! See you in 15 years :)

Excellent trip to Argentina!
Argentina | Aug 6 - Aug 19, 2023

Ford
Ford D.
Bartlesville, OK | Reviewed on Aug 21, 2023

Excellent trip to Argentina! Fran with KimKim was excellent in planning our itinerary and made changes when needed due to changing conditions in the country. I will definitely use KimKim again!

Local specialist: Francesca Garofolin
Francesca
Francesca Garofolin
Local specialist in Lima | Replied on Aug 25, 2023

I'm happy to hear that you had an excellent trip to Argentina and that you appreciated the flexibility of our itinerary planning. It was a pleasure assisting you and making sure your travel experience was smooth despite changing conditions. I'm thrilled to know that you're considering using KimKim again in the future. Feel free to reach out whenever you're ready for your next adventure—I'll be here to help create another memorable journey for you!

Belize and Guatemala - great holiday
Belize | Aug 5 - Aug 10, 2023

Justin
Justin W.
United Kingdom | Reviewed on Aug 21, 2023
Belize and Guatemala were new to me and we had one specific week in mind, at fairly short notice. Kimkim found us an amazing local agent, Eduardo, who suggested an itinerary including hotels, activities and transfers, and it was anbsolutely fantastic. The added challenge came when AA cancelled our flight and we had to find another way to make it all work - which Eduardo did with considerable creativity. Our tour included an amazing jungle hotel, Tikal, Xunantunich on horseback, San... Read more

Belize and Guatemala were new to me and we had one specific week in mind, at fairly short notice. Kimkim found us an amazing local agent, Eduardo, who suggested an itinerary including hotels, activities and transfers, and it was anbsolutely fantastic. The added challenge came when AA cancelled our flight and we had to find another way to make it all work - which Eduardo did with considerable creativity.

Our tour included an amazing jungle hotel, Tikal, Xunantunich on horseback, San Ignacio, cave tubing and Caye Caulker. All in 6 days. I wish we could have stayed longer but sadly we couldn’t.

.would very highly recommend Guatemala, Belize, Eduardo and Kimkim.

Hotel Reviews
Jungle Lodge Tikal
Peten

This is an authentic jungle experience. It’s just amazing. Basic but comfortable rooms, an excellent bar and restaurant, and wildlife all round. A really special place.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bear in mind that this is a jungle venue so it isnt going to be the Ritz, but for where it is, it is amazing
The Log Cab Inn Resort
San Ignacio

A very comfortable stay in a family room. The swimming pool makes it work. Handy for San Ignacio which is a shot can ride away. Very friendly and helpful staff

Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Isla Resort
Cayo District, Belize

Disappointed that the restaurant was shut when we were there so there was no opportunity to sit on the hotel’s beach space and order a rum punch. But the rooms were fine.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Clean but several bits of minor maintenance needed: loose tiles, door not closing easily.
Activity Reviews
Explore Tikal National Park
Explore Tikal National Park
San Ignacio

Amazing event with a great local guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Horse Backriding Tour of the Xunantunich Maya Ruins
Horse Backriding Tour of the Xunantunich Maya Ruins
Belize

Brilliant experience. Wonderful horses even for an old fatty like me!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cave tubing tour
Cave tubing tour
Belize

Just completely awesome. Not remotely scary. Majestic is the word I’d use.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Eduardo Celada
Eduardo
Eduardo Celada
Local specialist in Antigua, Guatemala | Replied on Aug 21, 2023

Justin,
It is amazing to see that you were captured in a wonderful week in Guatemala and Belize. We specialized in working in these two countries and we hope you have a second chance in the future to visit these countries once again and discover more of what they have to show!
Sincerely,
Eduardo

Veronika is incredible! I couldn’t have ask...
Norway | Jul 11 - Jul 30, 2023

K
Krissy S.
Denver, CO | Reviewed on Aug 21, 2023
Veronika is incredible! I couldn’t have asked for better. Such attention to detail. She perfectly planned out a challenging trip for me and my dog. I was incredibly impressed by her for many reasons. She was very knowledgeable and thoughtful in the planning of our trip. I can’t thank her enough. I would use her over and over. This has been an incredible experience because of Veronika. Read more

Veronika is incredible! I couldn’t have asked for better. Such attention to detail. She perfectly planned out a challenging trip for me and my dog. I was incredibly impressed by her for many reasons. She was very knowledgeable and thoughtful in the planning of our trip. I can’t thank her enough. I would use her over and over. This has been an incredible experience because of Veronika.

Hotel Reviews
Scandic Ishavshotel
Tromsø
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Thon Hotel Lofoten
Svolvær
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Christiania Teater
Oslo
Authenticity & Character
Location
Staff
I
Cleanliness & Comfort
Radisson Blu Royal Hotel
Bergen
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Scenic Oslofjord Sightseeing Cruise
Scenic Oslofjord Sightseeing Cruise
Oslo

Incredible!!!!! One of my favorite parts of the trip

Quality of Experience
Guides, Drivers and Staff
Transport
Ice Bar in Tromso
Ice Bar in Tromso
Tromsø
Quality of Experience
Guides, Drivers and Staff
Oslo European Green Capital Tour & Food Tasting
Oslo European Green Capital Tour & Food Tasting
Oslo
Quality of Experience
Guides, Drivers and Staff
Transport
Arctic Panorama: The Cable Car Experience
Arctic Panorama: The Cable Car Experience
Tromsø
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Veronika Turskytė
Veronika
Veronika Turskytė
Local specialist in Iceland | Replied on Aug 22, 2023

Hey Krissy!

Thank you for such nice words! It means the world to me!

It was my pleasure to meet you both and have literally the best day in the city! :) Hugs for you and hopefully see you in the future! <3

Wishes,
Veronika

Listen
United Kingdom | Aug 9 - Aug 19, 2023

Gary
Gary M.
Gilbert, AZ | Reviewed on Aug 21, 2023
Due to our local specialists' screw up, the initial hotel planned on for Edinburgh (close in and walk-able to most everything) was replaced by a country club far from the city center. As a result, we ended up spending time and money on taxis. Edinburgh Castle was interesting and the Afternoon Tea was an amazing experience. The Highlands bus tour was long. There were mechanical difficulties on the bus so we got canned dialog - we missed out on information/explanation the driver could have... Read more

Due to our local specialists' screw up, the initial hotel planned on for Edinburgh (close in and walk-able to most everything) was replaced by a country club far from the city center. As a result, we ended up spending time and money on taxis.

Edinburgh Castle was interesting and the Afternoon Tea was an amazing experience.

The Highlands bus tour was long. There were mechanical difficulties on the bus so we got canned dialog - we missed out on information/explanation the driver could have given us. The short Loch Ness cruise was informative and fun.

We specifically asked not to include walking tours due to my wife's inability to walk long distances. The only event booked in Glasgow - a walking tour.

We feel like consideration was not given to drive times. We had no time to explore Ambleside or Morton-in-Marsh. We spent the days driving and arrived in Ambleside and Morton-in-Marsh after everything closed, and had to take off early in the morning without seeing anything. Both hotels were lovely.

The London hotel was pretty far away from anything. We did not like this hotel but it served its purpose. Again, the changing of the guard was a 2 hour walking tour - we ended up bowing out of that event.

tl;dr It took 5 iterations to put together our itinerary and still we were not listened to. Would we use kimkim again? Probably not but we did appreciate the overall structure of the planning process.

It would have been nice to have received a text from kimkim during the trip asking how we were doing.

Hotel Review
The White Hart Royal Hotel
Gloucestershire

Amazing ambiance and character. Great service and food. Their mattress left a little to be desired.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Afternoon Tea at the Edinburgh Castle
Afternoon Tea at the Edinburgh Castle
Edinburgh
Quality of Experience
Guides, Drivers and Staff
Day trip from Edinburgh to Loch Ness & A Taste of the Highlands
Day trip from Edinburgh to Loch Ness & A Taste of the Highlands
Edinburgh

Driver had no mic to communicate.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Stephen Molloy
Stephen
Stephen Molloy
Local specialist in Dorset and Lyon | Replied on Nov 23, 2023
Dear Gary and Maria Thank you for the detailed review from your summer vacation road trip in Scotland & England. We are really happy to receive comments of all sorts, as they help us improve. We are aware that you traveled during the Edinburgh festival and the initial guesthouse that was quoted the Mackenzie Guesthouse https://www.mackenzieguesthouse.co.uk/ was indeed SOLD OUT just after you confirmed with us. It was indeed an error on our side for not purchasing this hotel immediately... Read more

Dear Gary and Maria

Thank you for the detailed review from your summer vacation road trip in Scotland & England. We are really happy to receive comments of all sorts, as they help us improve.

We are aware that you traveled during the Edinburgh festival and the initial guesthouse that was quoted the Mackenzie Guesthouse https://www.mackenzieguesthouse.co.uk/ was indeed SOLD OUT just after you confirmed with us. It was indeed an error on our side for not purchasing this hotel immediately after your confirmation. We do know that the high season in Scotland means hotels are tough to secure, and in this instance it became unavailable just afterwards. We replaced for no extra charge with a 4-star luxury hotel https://www.dalmahoyhotelandcountryclub.co.uk/ but we do know that the constraint is the distance from Edinburgh. We are sorry that that memory of the first location quack caused disappointment.

When it comes to the driving times, I am sorry if we were not clear with the distances, and I will check back to see how we can improve. I am happy you loved the hotels as havens in those two rural locations.

We are sorry that the small group tour in Glasgow was not adapted to you and have just gone and refunded you. Small groups are a little difficult to tailor to all levels.

Thank you again for choosing us, and for this 4-star review.

regards
Stephen

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.