Kimkim Trip Reviews

4.8
Based on 19,781 ratings
Read 19,781 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

A great trip! Highly recommend for families
Colombia | May 16 - May 23, 2022

S
Stacey S.
Canada | Reviewed on Jun 21, 2022
Thank you Michael for planning an amazing trip for our family. We packed so much fun and adventure into each day and everyone had a blast. We really appreciated the help with a last minute request for horse back riding. It ended up being one of the highlights of the trip. The accommodations recommended were all really lovely. Especially the eco hotels. Great service and kind people everywhere we stayed. We really enjoyed the company and skills of our drivers and a special thank... Read more

Thank you Michael for planning an amazing trip for our family. We packed so much fun and adventure into each day and everyone had a blast. We really appreciated the help with a last minute request for horse back riding. It ended up being one of the highlights of the trip.

The accommodations recommended were all really lovely. Especially the eco hotels. Great service and kind people everywhere we stayed.

We really enjoyed the company and skills of our drivers and a special thank you to Andreas for being so kind and helpful with our daughters. Our guides Jose, Carlos, and Edgar are very knowledgeable about Colombia and were happy to chat and answer all our questions. Having them with us not only made the trip easy, but also we learned so much and had a lot of laughs.

Activity Review
Horseback-Riding Tour
Horseback-Riding Tour
Pereira

A great family experience. The horses were gentle and calm which was great for my inexperienced kids and I. The scenery was beautiful. A very kind host who allowed us to relax on the veranda and wait for the rain to let up before heading out for our ride. My kids also loved meeting all the dogs at the property. Our guide Jose spoke perfect English, was knowledgeable about the area and was also an experienced horse rider which was so helpful. He was so kind and helpful, helping to get the kids on and off their horses and keeping everyone moving along the path. The road to get to the property is a bit rough, our driver did a great job navigating the muddy bumpy road.

Quality of Experience
Horses are well cared for. Beautiful scenery
Guides, Drivers and Staff
Transport
Local specialist: Michael Gold
Michael
Michael Gold
Local specialist in San Agustín, Huila, Colombia | Replied on Jun 21, 2022

Dear Stacey,

thank you very much for the kind words and your travel report. How nice that you enjoyed the horseback riding tour and that you had such a good experience with our guides and drivers.

Hopefully we can welcome you again soon on a next trip to the other exciting destinations here in Colombia.

Best regards from the whole Chaska team.
Michael

Mindblowing trip to Greece!
Greece | Jun 13 - Jun 20, 2022

Oksana
Oksana A.
Jacksonville, FL | Reviewed on Jun 21, 2022
We went to Athens, Meteroa, Milos, and Santorini and I can honestly say this was one of the best experiences of my LIFE. Angela and KimKim took care of everything! We had private transfers to everything, which at first I thought we could do without, but Angela insisted they were a good idea and boy was she right! It was so nice to not have to worry about how we would get to everything since we didn't rent a car and driving in Greece looked so crazy! Our absolute favorite spot was Milos!... Read more

We went to Athens, Meteroa, Milos, and Santorini and I can honestly say this was one of the best experiences of my LIFE. Angela and KimKim took care of everything! We had private transfers to everything, which at first I thought we could do without, but Angela insisted they were a good idea and boy was she right! It was so nice to not have to worry about how we would get to everything since we didn't rent a car and driving in Greece looked so crazy!

Our absolute favorite spot was Milos! Seriously we are in love. The island was incredible, our hotel was gorgeous and every person we interacted with was so kind, knowledgeable, and helpful. We rented a quad to get around the island and saw SO much, beautiful, out of this world beaches, the incredible cliffsides of Plaka, everything! We even got to go kayaking around the southern side of the island and got to snorkel through caves! No way we would've had this same experience without Angela and KimKim's help!

My husband and I took over 700 photos throughout the week long trip and all of them look like they're straight off a travel blog!

We have friends who invited us to go on a trip to Spain with them next year and we will ABSOLUTELY be recommending/ begging them to use Kimkim!

Hotel Reviews
14 Reasons Why
Athens

Such a cute and funky little hotel in the heart of Athens! Loved the whole aesthetic of the hotel and our room was spacious and fun! The absolute best part though was the food!!! This hotel is also a brunch place and as hotel guests, you get 20% off their menu. We arrived a little early for check in so decided to get some food while we waited and oh my god. Instagram worthy, healthy, fresh food! And very affordable! The best part??? The breakfast that is included with your hotel is.the.same.breakfast!! So you get very high quality food to start off your day. We ended up sandwhiching our time in Athens around our trips to the islands, so we stayed at a different hotel on the way in and we talked so much about how we wish we had gotten to stay at this place longer. Absolutely loved it!

Tips for future travelers

Its a bit farther from the acropolis than other places but very close to metros, great restaurants and a whole host of other Ancient sites!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Alizea Villas & Suites
Santorini

This hotel was beautiful and we really appreciated having the pool on the hotter days. However, check in took almost an hour as it seemed like the receptionist took the time to verbally list out every single thing we could do on the island. I wouldn't have minded this as much, but we hadn't been given our room key yet and had just gotten off a very long and rough ferry ride, which we explained to them kindly, to try to move the process along. The main reason for this low review though is that on our last night in the hotel, an employee entered our locked room while we were sleeping to remind us of our airport transfer in the morning, even though we (through our travel agency) were the ones who arranged it. This was really inappropriate and honestly put us on edge the rest of the night. The hotel rooms do not have phones so I understand why they didn't call, but entering a guests room is extremely inappropriate and made us feel very unsafe.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Semiramis Guesthouse Milos
Milos

Hands down our favorite hotel we stayed at in all of Greece! The staff was so kind and helpful, we loved the list of recommendations we got upon check in and used most of them! The breakfast is HUGE, it felt like sitting down with my family for a big homecooked meal. And the room: GORGEOUS. I felt so luxurious!

Authenticity & Character
Location
less than 3 minutes to the main town center, 7 minute quad ride to Sarakiniko Beach, Plaka, everything!
Staff
Cleanliness & Comfort
Sweet Home Hotel
Athens

Room was pretty small but we barely stayed in with everything to do in the city! The staff was extremely helpful and accommodating, we loved staying with them! Thank you to Aphrodite and her staff for the wonderful experience!

Authenticity & Character
Location
Close to the Acropolis (less than a 10 minute walk)!
Staff
Cleanliness & Comfort
Activity Reviews
Athens to Meteora day trip by scenic train ride!
Athens to Meteora day trip by scenic train ride!
Athens

LOVED seeing these beautiful cliffs and monasteries! The pictures we got look like they are straight out of National Geographic. The tour guides were so fun and incredibly knowledgeable, pointing out all of the details we could've wanted, including a fun Game of Thrones photo Point! The only reason for the 4 stars instead of 5 was that based on the activity description, I wasn't aware the monasteries each had their own entrance fee or that most of them only took cash. There was one monastery we didn't get to go in because there were no atms at the top(and we didn't know to stop closer to the bottom), which was really disappointing because it was one of the biggest ones! We spent the time taking beautiful pictures of the surrounding areas though. The train ride is also a little rough and long but overall a beautiful trip!

Quality of Experience
Guides, Drivers and Staff
Transport
Train ride home was delayed by over an hour with no explanation as to why.
Sea Kayak in Milos
Sea Kayak in Milos
Greece

BEST THING WE DID IN GREECE! Our guides were amazing, so fun and knowledgeable! We went through rock formations, caves, tunnels, absolutely amazing time! They took just enough breaks both on the water and off at different sites for us to be able to keep up! An awesome surprise was that we got GoPros to take all the videos and pictures with that we wanted even underwater, I can't wait to get them back! Truly an amazing family run business as we even got 2 homemade snacks per person from the guides mother (that were AMAZING). I would absolutely do this again and recommend it to everyone I know!

Quality of Experience
Guides, Drivers and Staff
Transport
Escape to theTomato Industrial Museum Bike tour
Escape to theTomato Industrial Museum Bike tour
Santorini

The ride over to the Museum was beautiful! I loved seeing all the beaches and cliffs, and the electric bike made it a very smooth ride! Our Guide was also extremely nice and was very helpful for us getting started with the bikes! That being said I feel like the description of this activity was very misleading. It wasn't really a "tour" per say, more of a "follow the leader to your destination" as we didn't stop anywhere along the route to talk or take pictures of anything. The Tomato Museum was interesting and the tomato juice and paste we got to try were incredible! The activity description said we would get to "Seal our own tomato pulp" which we were so excited for such a great souvenir, especially after tasting everything! However, in reality, you sealed your own *empty* can with a tomato label, which was a bit disappointing. Finally, the activity description said on our way back from the Museum we would stop at Vlychada Beach where we would "get to quench your thirst with light refreshments at the beach bar". This is very misleading. We were able to take a few pictures of the beach from where we parked the bikes before heading into the Museum, but then pretty much packed up and left immediately on the return. There was no stopping for refreshments. We went straight back to the starting point. The frustrating part, is the route you take to the museum is FILLED with amazing looking restaurants and beach bars where my husband and I would've LOVED to stop in at, but as soon as we made it back to the starting point, our transport was there to take us back. We did not get to explore or experience any part of the beach, other than riding past it.

Quality of Experience
More stops for pictures and information, update the description of the activity to be more accurate.
Guides, Drivers and Staff
Our guide was awesome! SO nice!
Transport
Maybe don't schedule things so tightly together, I would've like to had time to explore after our bike ride but instead we had to leave immediately.
Acropolis Afternoon Tour
Acropolis Afternoon Tour
Greece

Loved that this tour was focused on the myths and culture behind the Acropolis and Parthenon, rather than the architecture like all the signs were. Our kind was very friendly and knowledgeable! We ended up going to the Acropolis again on a different day to just take our time walking around but the name "Beat the Crowds" tour is no joke! Great experience!

Quality of Experience
Guides, Drivers and Staff
Local specialist: Angela (Aggeliki) Giannioti
Angela (Aggeliki)
Angela (Aggeliki) Giannioti
Local specialist in Greece | Replied on Jul 01, 2022
Geia sou Oksana! Thank you for all your feedback and insights. For sure they are very helpful. :) I am happy that you had an overall nice experience in my country and that I was able to help with that. :) Looks like you have your hands full with going through so many photos! :P
But I am sure that the process will be very exciting and nice.
Thank you once again for trusting my team and me for your vacation in Greece. It was a true pleasure meeting you and working with you on this. I... Read more

Geia sou Oksana!

Thank you for all your feedback and insights. For sure they are very helpful. :)

I am happy that you had an overall nice experience in my country and that I was able to help with that. :)

Looks like you have your hands full with going through so many photos! :P
But I am sure that the process will be very exciting and nice.

Thank you once again for trusting my team and me for your vacation in Greece. It was a true pleasure meeting you and working with you on this.

I would love to assist you with planning your next vacation to Greece, this time to some other amazing hidden gems of my country. :)

Until then, take care and always have fun! And safe travels!

Best,
Angela

My daughter and I travelled from Zagreb to D...
Croatia | Jun 10 - Jun 19, 2022

Linda
Linda H.
Canada | Reviewed on Jun 21, 2022
My daughter and I travelled from Zagreb to Dubrovnick by car, catamaran, car ferry and boat ! We had a wonderful holiday and all of the connections and hotels were expertly coordinated by Robi. He was always available for any questions and gave us valuable tips to navigate all locations. Our tour was mainly self guided with a wonderful guided boat tour at the end.
Thank you again Robi for organizing a vacation of a lifetime !!
Read more

My daughter and I travelled from Zagreb to Dubrovnick by car, catamaran, car ferry and boat ! We had a wonderful holiday and all of the connections and hotels were expertly coordinated by Robi. He was always available for any questions and gave us valuable tips to navigate all locations. Our tour was mainly self guided with a wonderful guided boat tour at the end.
Thank you again Robi for organizing a vacation of a lifetime !!

Hotel Reviews
Hotel Marko Polo
Korčula

Nice and clean but outdated and could use refurbishing

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Degenija
Rakovica

Excellent location and beautiful surroundings and wonderful restaurant. Had a fabulous dinner there

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Prijeko Palace
Dubrovnik

Excellent location and service and fabulous dinner and breakfast at the restaurant Loved the interior decorations and the history of the hotel!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Robert Pinčević
Robert
Robert Pinčević
Local specialist in Croatia | Replied on Jun 21, 2022

Hi Linda,
thank you very much for your feedback, much appreciated!

I am happy to hear you had a great time, and that I was able to contribute to the overall experience in Croatia.

It was a pleasure meeting Katherine and you and showing you around.

Many regards from Croatia!

Best

Robi

Croatian Dreams
Croatia | May 25 - Jun 3, 2022

K
Kathleen L.
Redondo Beach, CA | Reviewed on Jun 21, 2022
We are still day dreaming of the streets of old town Split and Dubrovnik. The walks to and from the hotels through the old cities transport you back in time. We highly recommend Split and Dubrovnik if you’re looking for a more busy city vibe, and Korcula Island if you’re looking for something more laid back. We fell in love with Croatia and are already wanting to go back. Read more

We are still day dreaming of the streets of old town Split and Dubrovnik. The walks to and from the hotels through the old cities transport you back in time. We highly recommend Split and Dubrovnik if you’re looking for a more busy city vibe, and Korcula Island if you’re looking for something more laid back. We fell in love with Croatia and are already wanting to go back.

Hotel Reviews
Hotel Lero
Dubrovnik
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Aminess Liburna Hotel
Korčula

The breakfast was my favorite part

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Plaza Marchi Old Town Split
Split
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Free Day in Dubrovnik
Free Day in Dubrovnik
Dubrovnik
Quality of Experience
Guides, Drivers and Staff
Transport
Game of Thrones Tour
Game of Thrones Tour
Dubrovnik
Quality of Experience
Guides, Drivers and Staff
Transport
Korčula − Biking and Wine Tour with Traditional Snacks
Korčula − Biking and Wine Tour with Traditional Snacks
Korčula
Quality of Experience
Guides, Drivers and Staff
Transport
Klis Fortress & Wine Tasting
Klis Fortress & Wine Tasting
Split
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Sarah Cosic

I made the mistake of indicating that I didn'...
the United States | May 28 - Jun 5, 2022

Marion
Marion F.
San Diego, CA | Reviewed on Jun 21, 2022

I made the mistake of indicating that I didn't have a budget but I didn't intend that to mean I have no budget at all. I meant that I wanted to see what the hotel options were and choose the ones I liked best taking into consideration cancellation policies and location. I ended up in two *very* expensive hotels unnecessarily in my opinion. I have shared all this with my travel expert.

Local specialist: Leo Cuesta
Leo
Leo Cuesta
Local specialist in USA | Replied on Jun 22, 2022

Hi Marion,

Thanks for sharing your photos, looks like you had an amazing trip! Thanks for working with me to put it together and I hope to organize another trip for you in the future.

Amazing Greece in 2 weeks!
Greece | May 30 - Jun 12, 2022

M
Mark T.
Springfield, MO | Reviewed on Jun 21, 2022
Tasos listened to what we were hoping for on our trip to Greece; authentic food, people, places, and experiences with just enough of the top tourist destinations. Then he put together a plan that exceeded our expectations. Our personal tour guides; Katarina in Athens, and Katia on Naxos were brilliant, but very personal too. We discovered that we could order a salad and 2 or 3 appetizers and split it all between us and be more than satisfied and get a nice sampling of the Greek food. We... Read more

Tasos listened to what we were hoping for on our trip to Greece; authentic food, people, places, and experiences with just enough of the top tourist destinations. Then he put together a plan that exceeded our expectations. Our personal tour guides; Katarina in Athens, and Katia on Naxos were brilliant, but very personal too. We discovered that we could order a salad and 2 or 3 appetizers and split it all between us and be more than satisfied and get a nice sampling of the Greek food. We also enjoyed finding the local cafes for some really good and inexpensive street food. One of our highlights was sitting at dusk at the edge of the marble paved town square on Syros just to watch kids of all ages playing hide and seek, kicking a soccer ball, riding bikes and scooters, and just playing their hearts out without much if any supervision, and without any issues! That is just one memory that stands out.

Local specialist: Tasos Mylonas
Tasos
Tasos Mylonas
Local specialist in Syros, Cyclades islands, Greece | Replied on Jul 03, 2022

Hi Mark and Patrice,

Thank you so much for your kind words and for sharing these beautiful memories!

As a matter of fact, I have just moved with my family to the island of Syros, right in the center of the Cyclades, and the image you described about kids "playing their hearts out" on the marble square in front of the town hall has been one of the things the we (and our son) deeply appreciate!

I wish you the best and I look forward to hearing from you again.

Best,
Tasos

Tour of Southern Portugal
Portugal | Jun 8 - Jun 16, 2022

J
Jody H.
Canada | Reviewed on Jun 21, 2022
My husband and I just went on a 10 day trip to Portugal. Beatriz did an excellent job of helping us plan. She helped us set up an itinerary that suited our interests perfectly. Beatriz was very responsive to any questions both before and during our trip. If she was out-of-touch, she gave me a number to call for assistance. I really can't say enough about what a positive experience this was for us. I loved the attention to details. Here is a short summary of our tours: *Privately... Read more

My husband and I just went on a 10 day trip to Portugal. Beatriz did an excellent job of helping us plan. She helped us set up an itinerary that suited our interests perfectly. Beatriz was very responsive to any questions both before and during our trip. If she was out-of-touch, she gave me a number to call for assistance. I really can't say enough about what a positive experience this was for us. I loved the attention to details. Here is a short summary of our tours:

*Privately Guided Tour of Lisbon-Although we were late due to travel difficulties, our guide Julia was great! She gave us the highlights of Lisbon's key sites as we walked around the city. She was friendly, so positive, and informative. We learned a lot, and knew where we would want to return.

*Private Lisbon Brunch and Petiscos Tour: Our guide Alison walked us to many different cafes, shops, and the Market. We had delicious almonds and honey, delicious soup and cod, espresso and pastries, wine and charcuterie-all while learning about the city. We loved learning from Alison. This was another awesome tour.

*Dinner with Fado-So fun! Our seats were within an arm's length of the Fado singers. We enjoyed a delicious Portuguese dinner, and listened to beautiful, haunting music.

*Evora-Martin was our friendly guide for a walking tour of the historical sites in Evora. We again were delayed due to car trouble, but Martin adapted our tour so we could see the best sites. Such a remarkable place. Especially loved the Chapel of Bones.

*Discover Rural Algarve: Tour to the highest peak in the Algarve. Beautiful sites along the way in a comfortable jeep. Stopped to see and drink from a natural spring. At the top, visited a food truck. On the way back down, stopped at a place that made honey and honey liquor. So delicious!

*Algarve Sunset Experience-An evening experience to see the sunset in St. Vincent Cape. The best part were the stops along the way at the beautiful cliffs/beaches. A delicious glass of wine was served after sunset.

***Morgado Do Quintao-my favorite of all excursions. Lunch made with local products-so delicious -in a gorgeous setting. Picture green grass, a table set under the shade of old trees, a quiet pool right beside you, and food grown on the farm, It was great to meet other guests! The wine was great, too.

Every single excursion was great. I would highly recommend all of them. This was our first time to Europe. I felt so comfortable knowing I could contact Bea with any questions. All of the tour guides were friendly and knowledgeable. I would not hesitate to plan another trip with KimKim. Of course, I would really love if Bea would help me plan every trip. :). Thank you!

Local specialist: Beatriz De Pablo Rocha
Beatriz
Beatriz De Pablo Rocha
Local specialist in Madrid | Replied on Jun 22, 2022

Hi Jody! Thank you SO much for taking the time to write such a detailed review! I'm so glad you enjoyed your time in Portugal as your first time in Europe, hopefully not the last! It's been truly a pleasure to help you plan this trip and I hope our paths will cross again when planning your next adventure. Warmest regards, Bea.

Agent did an amazing job booking a tour exact...
Iceland | Jun 16 - Jun 19, 2022

R
Robert P.
Austin, TX | Reviewed on Jun 20, 2022

Agent did an amazing job booking a tour exactly how we wanted it. Everything went off without a hitch and it was an unforgettable experience that I will always cherish! I would highly recommend Emanuela

Local specialist: Emanuela Grieco

Southern Spain and Madrid
Spain | Jun 4 - Jun 13, 2022

Mindy
Mindy B.
New Orleans, LA | Reviewed on Jun 20, 2022
Our trip to Spain was amazing! Our hotels were lovely. The travel within Spain was convenient and efficient. We loved all of our guided tours and activities. The absolute highlights of our trip were:
1. Private tour of Cordoba with our tour guide Guido. Guido was so knowledgeable, well mannered, and kind. We felt as if he really listened to what we were interested in, and adjusted his tour accordingly. We loved the Mosque Cathedral and the Jewish Quarter and synogogue. He recommended a great...
Read more

Our trip to Spain was amazing! Our hotels were lovely. The travel within Spain was convenient and efficient. We loved all of our guided tours and activities. The absolute highlights of our trip were:
1. Private tour of Cordoba with our tour guide Guido. Guido was so knowledgeable, well mannered, and kind. We felt as if he really listened to what we were interested in, and adjusted his tour accordingly. We loved the Mosque Cathedral and the Jewish Quarter and synogogue. He recommended a great Moroccan restaurant.
2. Private tour of Ronda with Manuel. Manuel was also very knowledgeable and really fun. He gave us the right balance of guided tour and free time. We loved the Natural Park Sierra de Grazalema and Ronda.
3. Tour of Caminito del Rey. This hike was amazing. It was challenging enough (but not too hard) and the views were spectacular.
4. La Alhambra is a must-see. Absolutely breathtaking!
5. We loved the e-bike tour in Madrid. It was really fun, and a great way to see the city.
6. We really enjoyed our museum day - the Reina Sofia and the Prado.
7. Our wine and tapas tour in Malasana was amazing! Amy was a great guide who curated the food and drink of the area perfectly. The 3+ hours went by so quickly. She was fantastic.
The only negative was the written materials we were given. There were a lot of inaccuracies in our itinerary (times, activities, items included, pick-up and drop-off points), and many of the recommendations were outdated (several restaurants were no longer in business, hours listed for sites and businesses were incorrect). That was disappointing and not what we've come to expect from kim kim vacations.

Hotel Reviews
Eurostars Hotel Plaza Mayor
Madrid

Very nice and clean hotel with a friendly staff. It is located in a high-traffic, tourist neighborhood and maybe we would have preferred staying somewhere in Madrid with more character.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Palacio de Santa Inés
Granada

Friendly staff. Well located. Charming, but a little older and less amenities than the other hotels on our itinerary.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Our shower was broken, but they fixed it right away.
H10 Casa de la Plata
Sevilla

Lovely, well located hotel. Helpful staff. Great breakfast.

Tips for future travelers

There is a pool. Bring a bathing suit.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Airport transfer (return)
Spain

Our driver was on time and very efficient.

Quality of Experience
Guides, Drivers and Staff
Transport
Tapas in Malasaña
Tapas in Malasaña
Madrid

This tour was one of our favorite things about our trip. It was absolutely the best food we ate the whole time we were in Spain. Our tour guide Amy was so lovely, knowledgeable, and personable. She curated a beautifully diverse menu and drink selection. Absolutely top notch!

Quality of Experience
Food
Our tour guide Amy was spectacular!
Guides, Drivers and Staff
Tickets for museums & monuments
Tickets for museums & monuments
Madrid

The timed tickets were helpful. A private guide was recommended, and we declined. Once there we felt validated in that decision because a private guide was not necessary.

Quality of Experience
Day Trip to Toledo
Day Trip to Toledo
Madrid

Not applicable. This activity was eliminated from our itinerary. We would have loved to do it, but we ran out of time.

Essential Madrid bike tour
Essential Madrid bike tour
Madrid

This tour was so much fun! A great way to see the city!

Quality of Experience
Guides, Drivers and Staff
Alhambra Tour
Alhambra Tour
Granada

The Alhambra is a must see! This was a great day!

Quality of Experience
Guides, Drivers and Staff
Sacromonte and Albayzin tour
Sacromonte and Albayzin tour
Granada

This was a very interesting way to see the city on our first night. The guide was very nice.

Quality of Experience
Guides, Drivers and Staff
Caminito del Rey
Caminito del Rey
Seville

This hike was one of the best activities we did on the whole trip. Beautiful views, challenging hike, and knowledgable and fun tour guide.

Quality of Experience
Guides, Drivers and Staff
Transport
The bus was very comfortable.
Day tour: Ronda & White villages
Day tour: Ronda & White villages
Spain

This tour was a highlight. We loved our guide Manuel.

Quality of Experience
Guides, Drivers and Staff
Transport
Day tour to Córdoba
Day tour to Córdoba
Seville

This tour was a highlight. We loved our guide Guido.

Quality of Experience
Guides, Drivers and Staff
Transport
Tapas & Flamenco night
Tapas & Flamenco night
Seville

It was not clear from our itinerary, but this was the same thing as the walking tour. It was listed as two things, but it was really one and the same.

Quality of Experience
Guides, Drivers and Staff
Off-the-beaten-path City Tour
Off-the-beaten-path City Tour
Seville

This was a lovely introduction to Seville on our first night.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Luis Fernandez de Vega
Luis
Luis Fernandez de Vega
Local specialist in Gijón, Asturias, Spain | Replied on Jun 21, 2022
Dear Mindy, Thank you for taking the time to send such a complete review. It is very important to me because it helps me improve my service and way of proceeding. I’m glad to read you enjoyed each of the tours I arranged for you. Believe it or not it took me more than 2 years to select the right tour guides and companies in each of the areas of Spain to offer more than tours, experiences that offer more than a guided explanation of the cities. Regarding the travel book, I can just... Read more

Dear Mindy,

Thank you for taking the time to send such a complete review. It is very important to me because it helps me improve my service and way of proceeding.

I’m glad to read you enjoyed each of the tours I arranged for you. Believe it or not it took me more than 2 years to select the right tour guides and companies in each of the areas of Spain to offer more than tours, experiences that offer more than a guided explanation of the cities.

Regarding the travel book, I can just apologize and say I try to improve every day and have noted each of the erratum in it. People traveling with me usually uses it as a guide, not as a bible, and they all do well. Luckily none of the errata resulted in a wrong meeting points or wrong schedules or you would have missed the tours. Luckily all that was well arranged since you didn’t miss anything. I understand it is disappointing not to find the recommended restaurant in my travel book open because of bankruptcy due to covid and I need to update that information. Still, I think being so unlucky for 3 errata in a 152 pages document is a bit unfair. It also has lots of information about the area and cities you visit, maps, tips and so on and I think all that was useful. Just to point out the positive points of the travel book, not just the bad ones.

Please trust I’ll be learning from this and will try to make this travel book a better document (though actually I’m preparing an e-guide that will make this other one disappear) for the next travelers. I really hope you enjoyed my presents along the trip, my continuous follow up and the ability to solve anything within minutes. Hopefully you can value that as well and if you think in a future trip to Spain or Portugal you can keep me in mind. I’ll love to read from you every some time so please, keep in touch.

My best wishes for a great 2022 ahead!

Luis

Nadia planned the perfect trip to Greece for ...
Greece | May 27 - May 31, 2022

Angela
Angela K.
Canada | Reviewed on Jun 20, 2022
Nadia planned the perfect trip to Greece for us. Upon arrival to Greece we received a lovely welcome package with some local treats that were all delicious. The housing accommodations were right in the middle of all the action which allowed us to experience the city as locals as opposed to tourists which we loved. The drivers were punctual and nice to talk to. Athens and Santorini now have a special place in our hearts and we cannot wait to visit the other islands. Read more

Nadia planned the perfect trip to Greece for us. Upon arrival to Greece we received a lovely welcome package with some local treats that were all delicious. The housing accommodations were right in the middle of all the action which allowed us to experience the city as locals as opposed to tourists which we loved. The drivers were punctual and nice to talk to.

Athens and Santorini now have a special place in our hearts and we cannot wait to visit the other islands.

Hotel Reviews
Live in Athens, Psyrri Central Apartments
Athina

If you ate between the ages of 18-30 and love to go out, drink and meet new people, you NEED to stay at this place. It's located on a street with loads of restaurants and the atmosphere at night is a just splendid

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Makarios
Kamari, Santorini

Lovely place. A bit far from the action (about 2min drive from 'downtown ') but close to the beach and restaurants.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Platinum Morning Caldera Cruise
Platinum Morning Caldera Cruise
Santorini
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Restaurant Suggestions in Santorini
Restaurant Suggestions in Santorini
Santorini
Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Santorini
Welcome to Santorini
Santorini

❤️❤️❤️

Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Athens!
Welcome to Athens!
Athens
Quality of Experience
Guides, Drivers and Staff
Transport
Athens Free Time: Restaurant Suggestions
Athens Free Time: Restaurant Suggestions
Athens
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Nadia Pithara
Nadia
Nadia Pithara
Local specialist in Athens | Replied on Jul 22, 2022

Dear Angela,

Thank you very much for your review!

I am so very glad you had an amazing time while in Greece! Greece is a destination one can explore endlessly over and over again, and I am looking forward to hosting you in the future!

Next time you may visit the Ionian islands :)

All the best,
Nadia

Perfect Vacation in Greece thanks to Angela & KimKim
Greece | Jun 6 - Jun 17, 2022

Logan
Logan K.
Forney, TX | Reviewed on Jun 20, 2022
Our trip was absolutely amazing thanks to Angela, we were able to experience a variety of activities, check off our bucket list items, and make changes to the tip when needed. Some of our favorite activities:
-Athens Mythology tour, our tour guide was Denai (I may have spelled that wrong) and she was INCREDIBLE! There was not a question she couldn't answer, the tour was at a great pace and 10/10 would do it again.
-Sarakiniko in the morning - Love that we were able to add this in, the...
Read more

Our trip was absolutely amazing thanks to Angela, we were able to experience a variety of activities, check off our bucket list items, and make changes to the tip when needed.

Some of our favorite activities:
-Athens Mythology tour, our tour guide was Denai (I may have spelled that wrong) and she was INCREDIBLE! There was not a question she couldn't answer, the tour was at a great pace and 10/10 would do it again.
-Sarakiniko in the morning - Love that we were able to add this in, the 1.5 hours in the morning was perfect, no crowds, it wasn't too hot, and gave us just the right amount of time to explore, jump, and take pictures
-Milos sailing tour, even with the stop changes we had a lot of fun and we loved the group we were with :D
-The Milos food tour was also fantastic with Giannis and gave us so much insight into the island. ----The Santorini kayak tour was also amazing
-All time classic Santorini tour with Katie (Katy?) was so informative, and we have told everyone about Akatori.

Our 2 least favorite activities honestly have nothing to do with the activity, and more of just our over commitment took away from the experience:
Athens food tour, the tour was great but after the 5 hour walking tour that morning, another 5 hour walking tour a few hours later probably wasn't our best idea (But once again this was on us, the tour was great, we were just a little too tired to enjoy it fully)
Santorini catamaran sunset tour - It was great, but I think we would have enjoyed some more time in Fira or Oia, instead of being on the boat. If we hadn't also done the Kayak tour I think we would have enjoyed this more but we loved the kayak tour more than this one.

Milos was definitely our favorite island and experience as a whole, everywhere we went on the island was a great time from laid back Pollonia, picturesque Plaka, the historic catacombs & theatre, to the variety of beaches, we already want to go back.

All of our hotels & car services were wonderful and made the trip run so smoothly. We will definitely recommend KimKim to all of our friends and family!

Hotel Review
Mirabeli Apartments & Suites
Milos

Mirabeli was the perfect place to stay in Milos, walking distance to all of Pollonia, clean facilities, and Vassilis will truly make you feel like family.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Angela (Aggeliki) Giannioti
Angela (Aggeliki)
Angela (Aggeliki) Giannioti
Local specialist in Greece | Replied on Jun 21, 2022
Hey Logan! Thank you so much for your feedback, I truly appreciate it. :) I am really, really happy that you had a great time here in Greece. You indeed had lots of tours and probably got tired at some point but look at the bright side - you saw soooo many things in each location! I know Milos was your highlight (obviously after leaving Paros to get back there :P )! I am truly glad that you enjoyed the tours, hotels, and transfer services.
I would love to see you back in my country...
Read more

Hey Logan!

Thank you so much for your feedback, I truly appreciate it. :)

I am really, really happy that you had a great time here in Greece.

You indeed had lots of tours and probably got tired at some point but look at the bright side - you saw soooo many things in each location! I know Milos was your highlight (obviously after leaving Paros to get back there :P )!

I am truly glad that you enjoyed the tours, hotels, and transfer services.
I would love to see you back in my country sometime in the future and help you organize another amazing adventure here in Greece with other amazing locations, plus Milos for a few days! LOL

It was a true pleasure to work with you and assist you with everything. You guys are one amazing couple!

Take care and always have fun!

My very best,
Angela

P.S. it's Danae :)

Fantastic vacation in Croatia
Croatia | Jun 11 - Jun 18, 2022

N
Nicole S.
Canada | Reviewed on Jun 20, 2022
Huge thanks to the KimKim team and especially to Sarah for planning such a fabulous vacation. I was trying to book a trip without any help to see all the top sights in Croatia and there is absolutely no way I would have had such an amazing experience if I hadn't sought out KimKim and Sarah's guidance. From the adventures to the accommodations to the guides, everything was top notch. Special thanks to Mario who drove us to so many places, kept us smiling and gave us great restaurant... Read more

Huge thanks to the KimKim team and especially to Sarah for planning such a fabulous vacation. I was trying to book a trip without any help to see all the top sights in Croatia and there is absolutely no way I would have had such an amazing experience if I hadn't sought out KimKim and Sarah's guidance. From the adventures to the accommodations to the guides, everything was top notch. Special thanks to Mario who drove us to so many places, kept us smiling and gave us great restaurant recommendations and who also taught us so much about Croatia! I am so glad to have met you all and very grateful for all you did to make sure we had a fantastic time.

Hotel Reviews
Heritage Hotel Fermai
Split

Beautiful hotel in excellent location with very friendly staff

Tips for future travelers

Stay here!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Airbnb "Old City & Sea View Dubrovnik"
Dubrovnik

Unbelievable view from the balcony - great way to start each morning with a cup of coffee overlooking the old city and Lokrum island! Buga was so friendly and made us feel right at home.

Authenticity & Character
The view and the host
Location
Fine for me but lots of stairs
Amfora Hvar Grand Beach Resort
Hvar

The only reason this score is lower is because we hardly spent time at the hotel because we had many activities to do.

Authenticity & Character
Nice pool area
Location
Location was good, about 10min walk to the centre. Room was quite small
Activity Reviews
Day Trip to the Caves & Beaches of Vis Island by boat
Day Trip to the Caves & Beaches of Vis Island by boat
Hvar

Thank you to Stepan and Ivanka for hosting us on this adventure. The waters were choppy so we couldn't jump in all the swim spots, but of course safety wins :) We had a great time touring Vis island and seeing the incredible blue caves. Thank you for having drinks for us to stay refreshed!

Quality of Experience
Guides, Drivers and Staff
Half Day Boating Excursion to the Elaphite Islands
Half Day Boating Excursion to the Elaphite Islands
Dubrovnik

Really appreciated our captain who was laid back, checked in with us on how we wanted to spend our time and who had drinks and snacks ready for us

Quality of Experience
Guides, Drivers and Staff
Plitvice Lakes National Park
Plitvice Lakes National Park
Split

It's a long drive from Split but totally worth it! The waterfalls are incredible to see in person and there is plenty of walking/hiking for nature lovers. We were lucky that there weren't too many people that day so we didn't feel crowded at all.

Quality of Experience
Guides, Drivers and Staff
Mario our driver was the BEST!
Transport
Peljesac Wine Tasting Excursion + Ston -> en route to Dubrovnik
Peljesac Wine Tasting Excursion + Ston -> en route to Dubrovnik
Split

The wine tasting was a fun experience, though low key and quite rustic compared to other areas. Visiting Ston and eating lunch at Konoba Bakus was the highlight. Nothing like fresh mussels and oysters right from the doorstep!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sarah Cosic

Marina was wonderful and very responsive thro...
Portugal | Jul 21 - Jul 31, 2022

S
Sarah E.
Summerland Key, FL | Reviewed on Jun 20, 2022
Marina was wonderful and very responsive through the entire process. I was a little dissapointed in having to upgrade two hotels used during our stay. However, Marina was quick to help resolve and get us where we needed to be, however the additional expense durning the trip wasn't ideal. I think perhaps discussing more room options and cost differences would be helpful during the reservation process and expectations of hotel quality and location should match the travelers desires. Read more

Marina was wonderful and very responsive through the entire process. I was a little dissapointed in having to upgrade two hotels used during our stay. However, Marina was quick to help resolve and get us where we needed to be, however the additional expense durning the trip wasn't ideal. I think perhaps discussing more room options and cost differences would be helpful during the reservation process and expectations of hotel quality and location should match the travelers desires.

Hotel Reviews
H10 Duque de Loule
Lisboa
Authenticity & Character
It was a lovely hotel and the breakfast was wonderful.
Location
We could walk everywhere vs having to pay for an Uber.
Staff
Cleanliness & Comfort
Hotel HM Balanguera
Palma de Mallorca

I was not happy at all with the location of this hotel. It was very far from the beach or any location we would be wanting to visit. It was a big step down from the hotel in Portugal and after a full day of travel we were very disspointed to say the least. We ended up moving to another hotel which was much preferred.

Authenticity & Character
Location
Staff
Staff was very friendly.
Cleanliness & Comfort
We had a top sheet on the bed with no other blanket. It was also very small for two travelers that are not a couple. The pool area seating was soiled and felt dirty.
Cascade Wellness Resort
Lagos

We absolutely love our experience at Cascade Wellness Resort. It was exactly what we were looking for!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Private Day Excursion: Sintra, Cascais & Estoril
Private Day Excursion: Sintra, Cascais & Estoril
Portugal

Nuno was a wonderful tour guide! We loved this day and we were able to see so much of the area.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Marina Courtaut
Marina
Marina Courtaut
Local specialist in Madrid | Replied on Jun 23, 2022

Hi Sarah, thank you for taking the time to write a review! It has been a true pleasure helping you plan your mother/daughter trip to Spain and I appreciate your suggestions regarding the hotels, we will include more information about each hotel :) I will be more than happy to help with a future adventure :) Best regards, Marina

Would do again.
Italy | Jun 1 - Jun 10, 2022

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Ryan S.
Sunnyside, WA | Reviewed on Jun 20, 2022
Everything on the trip was extremely well done. All the guides were professional, friendly, and helpful. Our in country concierge (Barbara) kept in constant contact and was available to answer questions when needed.
The tours setup were small group, skip the line type, of tours. The guides were all excellent and their handling of the situations and crowds were well done.
Overall, I will be working with this service again. Read more

Everything on the trip was extremely well done. All the guides were professional, friendly, and helpful. Our in country concierge (Barbara) kept in constant contact and was available to answer questions when needed.
The tours setup were small group, skip the line type, of tours. The guides were all excellent and their handling of the situations and crowds were well done.

Overall, I will be working with this service again.

Hotel Reviews
Rose Garden Palace
Rome

Location was ok, though right across from the embassy row - which while we were there had alarms going on during one night. Obviously not the fault of the hotel. The location is such that, with a little walking, you can get to most any of the most popular sights. The restaurant offered excellent food with a good amount of choice. Staff throughout the hotel was helpful and friendly.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Plaza Hotel Lucchesi
Florence

The hotel location was excellent. Staff, especially concierge, was very helpful. The restaurant, on the main floor, was probably the only downside. The food itself was very tasty, but the breadth of offerings were limited.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Ai Reali di Venezia
Venice

Older hotel, but that was the draw for us. It was very comfortable. The staff was extremely helpful. The location was great, easy walking to anything needed.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Small Group tour of Colosseum underground, Palatine Hill, and Roman Forum ( max 6 people)
Small Group tour of Colosseum underground, Palatine Hill, and Roman Forum ( max 6 people)
Rome

This small group was of 4, which really helped. The sites speak for themselves, but the guide added to the information with her knowledge. The only drawback was we had to meet up with larger groups in order to process tickets. This seemed like an oversight in logistics planning, that did cause some issues, but overall things were handled well.

Quality of Experience
Guides, Drivers and Staff
Small group tour of Vatican City , Sistine Chapel & saint Peter's Basilica
Small group tour of Vatican City , Sistine Chapel & saint Peter's Basilica
Rome

The small group aspect of this was helpful. There was a lot of people going through these sites that day, and the guide was able to work through it all. We were in a small group of 6, and caught all the areas and art.

Quality of Experience
Guides, Drivers and Staff
Montepulciano and Pienza Tour
Montepulciano and Pienza Tour
Italy

Two things on this trip really stand out: our driver, and the stop at the working dairy farm. The cities of Montepulciano and Pienza were scenic, and laid back. Even though there were a good amount of people in both. Our driver pointed out many sites along the way and answered questions as we went. He was friendly and fun to hang out with. The visit to the dairy farm allowed us to meet another great individual in the owner. He was down to earth and real. The food (cheese and meat sampling) was amazing! I would go back to this location in a heartbeat.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Wanna be Italiano - Florence cooking class and market tour
Wanna be Italiano - Florence cooking class and market tour
Italy

This was one of my favorite things to do while in Florence. The instructors were fun, helpful, great, overall. The class was easy going and had a fun atmosphere. The staff was extremely helpful and friendly.

Quality of Experience
Food
Of course...I helped to make it, so...
Guides, Drivers and Staff
Florence and Accademia City Tour
Florence and Accademia City Tour
Italy

A great guide made this a great experience. The knowledge shared was excellent. We saw some of the most famous art/sculpture in the world. The "skip the line" tickets are the way to go.

Quality of Experience
Guides, Drivers and Staff
Venice walking tour
Venice walking tour
Italy

Our guide was one of the most knowledgeable individuals I have ever met. We gained so much information on St. Mark's Basilica and the Doge Palace. It was a long afternoon, but very much worth it.

Quality of Experience
Guides, Drivers and Staff
"Bacari" local street food tour
"Bacari" local street food tour
Italy

Our guide was amazing! The food was amazing! It was a lot of fun, overall.

Quality of Experience
Guides, Drivers and Staff
Venice Gondola Ride
Venice Gondola Ride
Venice

Very much a "tourist must do" type of thing. What really makes this is if you get a helpful gondolier. Ours was, and it made the ride even better.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Fabio Fasone
Fabio
Fabio Fasone
Local specialist in Venice, Italy | Replied on Oct 11, 2022

Ciao Ryan,
Thank you so much for taking the time to leave your excellent feedback.
It was great to plan your trip to Italy,
I am glad we've been able to create unforgettable memories of your trip to my beloved country. I am also glad you liked the service of our concierge which is really helpful with traveling in Italy.
I am looking forward to welcoming you again.
I wish you all the best!
Ciao!!

We had such a great time visiting Greece. Our...
Greece | Jun 8 - Jun 19, 2022

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Jan C.
Rohnert Park, CA | Reviewed on Jun 20, 2022
We had such a great time visiting Greece. Our agent, Angela was amazing. She booked us for exactly what we wanted and was always available to answer questions. I would highly recommend to anyone wishing to travel to use Kimkim! Read more

We had such a great time visiting Greece. Our agent, Angela was amazing. She booked us for exactly what we wanted and was always available to answer questions. I would highly recommend to anyone wishing to travel to use Kimkim!

Hotel Review
Vigla Hotel
Amorgos

Amazing hotel! It’s a little remote but the staff and food were amazing!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Angela (Aggeliki) Giannioti
Angela (Aggeliki)
Angela (Aggeliki) Giannioti
Local specialist in Greece | Replied on Jun 21, 2022

Hey Jan! Geia sou!

I am really happy to read that you had a great time here in Greece! Hope to see you back sometime in the future. :)

My best to Lisa. :)

Always have fun and take care!

Angela

Amazing trip to Croatia. June 2022
Croatia | Jun 4 - Jun 17, 2022

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Lana P.
Los Gatos, CA | Reviewed on Jun 20, 2022
We just came back from an amazing trip to Croatia put together by Antonia from Croatique. What a fantastic job she did! Everything was meticulously planned and flawlessly executed. Antonia did a great job suggesting activities that were catered to our interests and to our kids' ages. All accommodations were comfortable and centrally located. All transfers were always on time. Antonia kept us organized with daily updates on what to expect the next day, so we were always prepared. Croatia is... Read more

We just came back from an amazing trip to Croatia put together by Antonia from Croatique. What a fantastic job she did! Everything was meticulously planned and flawlessly executed. Antonia did a great job suggesting activities that were catered to our interests and to our kids' ages. All accommodations were comfortable and centrally located. All transfers were always on time. Antonia kept us organized with daily updates on what to expect the next day, so we were always prepared. Croatia is beautiful and welcoming. We loved every minute there! Huge thanks to Antonia and her team! We can't wait to be back!

Hotel Reviews
Villa Nora Hvar
Hvar

Beautiful hotel in a historic building in the Old town Hvar. Close to everything! Very attentive staff. On top of the best location, Villa Nora had the most amazing breakfast. The rooms are spacious and clean!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
byGrace Apartments
Split, Dalmatia

Lovely, spacious apartment in old town Split. Very convenient location, walking distance to everything! Many restaurants and lots of attractions nearby. We had an amazing stay.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Teatro Verdi Boutique Hotel
Zadar

Great hotel, centrally located in old town Zadar. Easy walking distance to the sea and historical attractions. Nice, spacious rooms and good breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
16 Lakes Hotel
Rakovica

Comfortable hotel, close to Plitvice Park. We had two connecting rooms for a family of 4. Very good breakfast!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Manda Heritage Hotel
Zagreb

Beautiful, clean and comfortable hotel, walking distance to most attractions. Amazing breakfast bought right to your room.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Apartments & Rooms Perla
Dubrovnik

Beautiful, comfortable and right in the middle of old town Dubrovnik! Tomas was a great host - very courteous and accommodating! It's been a pleasure!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Antonia Šutić Ljuština
Antonia
Antonia Šutić Ljuština
Local specialist in Zagreb, Croatia | Replied on Jul 07, 2022

Hi Lana, thank you for this wonderful review, and the detailed feedback of your accommodation! I am glad to her you enjoyed your trip. Hope to see you and your family again in Croatia.
Best regards from sunny Zagreb!
Antonia

Terrible planner - no local knowledge
the United States | Jun 1 - Jun 18, 2022

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Richard D.
Boynton Beach, FL | Reviewed on Jun 20, 2022
We had a prior wonderful experience with KimKIm on trip to Morocco. Because of that we selected KimKim for our trip to Alaska. Our planner went to Alaska once as a child, and lives in Las Vegas. He has no local knowledge. Examples: 1- What'd you know about Sitka we would like to go? "I do not know much".
The plan we are given takes ferry booked leaving Wrangell to Juneau arriving 3:45AM two days later.
We then book a one day return flight from Juneau to Sitka the for the day we...
Read more

We had a prior wonderful experience with KimKIm on trip to Morocco. Because of that we selected KimKim for our trip to Alaska.

Our planner went to Alaska once as a child, and lives in Las Vegas. He has no local knowledge. Examples:

1- What'd you know about Sitka we would like to go? "I do not know much".
The plan we are given takes ferry booked leaving Wrangell to Juneau arriving 3:45AM two days later.
We then book a one day return flight from Juneau to Sitka the for the day we arrive. Tough schedule but worth it as many people told us about Sitka.

We get on the Ferry and find out it stops in Sitka mid day on the day before our planned flights. We get a room, in Sitka stay one night and use the already scheduled flight from Sitka to Juneau. We could not get refunds for our flight from Juneau to Sitka or for our hotel. Total cost $600-$700. The cost was unnecessary, but given poor planning our only option.

2- We wanted to do to Leconte Glacier. We were told it was sold out. We arrive in Wrangell, make two phone calls and bingo have a tour the next day to Leconte.

3- We were booked in a hotel in Anchorage which was a $60 round trip cab fare, plus miles away from the downtown area where our tours left from. therefor we had three days of $60 cab fares for $180.

In short Leo lacks any in depth knowledge of Alaska costing us missed opportunity, time and money. We feel he failed us as a KimKim representative, the complete oposite of our Morocco experience.

Activity Reviews
Fairbanks Riverboat tour
Fairbanks Riverboat tour
fairbanks alaska

Very informative. Excellent staff. A good thing to do in Fairbanks. If you are in Fairbanks definitely recommended.

Quality of Experience
Guides, Drivers and Staff
Transport
All of it.
Anchorage city tour
Anchorage city tour
Anchorage, AK

Be prepared to visit selected retail shops for half the tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Denali Highway Jeep Excursion
Denali Highway Jeep Excursion
Denali National Park, AK

Some nice views. Lots pf driving. Limited wild life. Be prepared for a 65 - 70 mph 30 min drive to and 30 min back on a highway. Then about 2 hours drive at 45 mph on a firm dirt road. They told us we would be back at the hotel by 10. pm. We arrived back at 10:55 and the restaurant closed at 11pm. Had we not pre-ordered dinner and asked them to save it, we would not have eaten.

Quality of Experience
Guides, Drivers and Staff
Transport
Dogsledding on a glacier
Dogsledding on a glacier
Juneau, AK

This was an outstanding day. We had good weather. The helicopter ride was wonderful. The view on the glacier was out of this world, and the dog sledding was not only fun but very informative. Definitely recommended.

Quality of Experience
Overall just amazing
Guides, Drivers and Staff
Great staff and helicopter pilot. The musher was really informative.
Transport
Denali Tundra Wilderness bus tour
Denali Tundra Wilderness bus tour
Denali National Park, AK

We learned about the taiga and tundra, ghost forests, and boreal forests. Didn't get to see Denali but I am in the 66% that didn't. Apparently, Denali is better seen in later fall and winter and appreciated more from afar than in the park. Snack pack was provided to all- Kind bar, turkey stick, nuts, cheez balls. Park does a good job of recycling the trash from this trip. When we saw three caribou, we stopped for a sufficient amount of time to view them and then they crossed the road in front of the bus for a close-up!

Quality of Experience
Guides, Drivers and Staff
Couldn't hear most of what the driver who was also the guide was saying as is voice frequently trailed off toward the end of his comments.
Transport
The tour operator uses school bus like vehicles for this tour. The problem is that school bus windows open from the top and stop half way, about the same level as my eyes, so I was looking a metal sash most of the time. That said, when wildlife was spotted, folks stood up to look out the windows. We didn't get off the bus except at limited stops to view the surrounding area.
Prince William Sound cruise
Prince William Sound cruise
Anchorage, AK

This was a great tour of several glaciers with opportunity to see them calve. We visited two significant glaciers in Prince William Sound. Bonus was the narrator from the US Forest Service providing information about the wildlife -on the water and on land- and surrounding mountains. We stopped to watch a pod of humpbacks swim though none breached. Also saw a raft of sea otters - and sea otter babies. Our trip started in Anchorage with a bus trip to Whittier via a 3.5 mile tunnel through the mountain that is shared with the Alaska Railroad (but not at the same time).

Quality of Experience
Several glaciers to see. You don't get to all 26.
Food
Hot chocolate chip cookies near the end of the cruise. "Chowdah" was nice and warm!
Guides, Drivers and Staff
Very friendly.
Transport
The detour to Alyseska and the tunnel ride.
Rafting the Nenana River
Rafting the Nenana River
Denali National Park, AK

This was a great trip. My 2PM trip was cancelled and I was asked if I could do a 6PM trip instead. I did. However, my hotel stops serving dinner at 10PM so I missed dinner and my next excursion the next morning was at 5:30 so it made for a hungry, short night. Regardless, the rafting was great. I opted to paddle so sat up front. Glad to have a wet suit. Most of the guides are young, certainly younger than I am. They provided the "power" to the raft and those of us paddling helped steer.

Quality of Experience
Guides, Drivers and Staff
Transport
Kenai Fjords National Park Glacier & Wildlife Cruise
Kenai Fjords National Park Glacier & Wildlife Cruise
Seward, AK

This tour was amazing. The captain (yeah- a female!!) provided a great tour and informed narrative out to the glacier. We spent time on the way out and the way back looking for and finding wildlife, including orcas, humpbacks, sea otters, and porpoise. All the staff on the vessel were personable and I spent some time talking to several of them. The vessel is a high-speed catamaran and goes into the Gulf of Alaska to get to the glacier. It has a great configuration to see the wildlife whether at the bow, along the sides, or at the stern.

Quality of Experience
Food
the warm brownies at the end of the trip. Thanks for asking ahead of time what we wanted for lunch.
Guides, Drivers and Staff
Transport
Day trip to Sitka
Day trip to Sitka
Juneau, AK

Our trip started in Ketchikan and we took the ferry (Alaska Marine Highway) to Wrangell - 6 hour trip. From Wrangell, we were booked on the ferry to Juneau, due to arrive 31 hours later at 3:45AM. (not a misprint). We had a cabin booked on the boat. The plan was to arrive at the hotel, take a nap, go to the airport and catch an 11AM flight to Sitka to go to the Raptor Center, possibly some whales from the shore, and then a Bear rehab facility, and Sitka Nat'l Park with totem poles. We would tour Sitka on our own and catch a 7PM flight back to Juneau. Once we were on the ferry, and learned the ports of call for this particular ferry, we learned the ferry was due to stop at Sitka, around 1PM on the day before our roundtrip flight from and to Juneau and our one day excursion. Once we were in an area where we had cell service, about an hour from the Sitka dock, we called hotels in Sitka to get a room (we did), we called our hotel in Juneau to cancel our first night (sorry no refund, too late) and called Alaska Air to cancel only our outbound flight from Juneau to Sitka (sorry no refund, but can apply funds to future travel but not upgrades or food). We were SO glad to spend a day and a half in Sitka. We had the opportunity to get into the cathedral and the Russian Bishop's house (Sitka Nat'l Park), walk to the top of hill where Russia transferred Alaska to the US in 1867 and where the US flag was first raised in Alaska in 1959 when it became a state. The Raptor Center was great, as was the bear rehab place, both brown and black bears. Also caught a great picture of a bald eagle in flight . We were able to fit in the Bishop's House and Cathedral because were were there longer than just a "day trip." As to the actual "day trip" excursions they were fine and informative. Also found a quilt shop that heavily features Alaska themed fabrics and quilt patterns. That was a bonus for me.

Whale Watching & Wildlife Viewing Excursion
Whale Watching & Wildlife Viewing Excursion
Ketchikan

The captain and deck hand, Sam, were very personable. The captain spotted the spout of a humpback and tried so hard to find a pod of whales. That one spout was from one whale who didn't really want to perform for us. We understand that we are encroaching on the whale's home and he is not there to entertain us. The captain really did work to locate other wildlife but to no avail. We ended up having a private tour, no other passengers.

Quality of Experience
Guides, Drivers and Staff
Very personable staff. My husband sat in the pilot house with the captain while they talked boats!
Transport
Ended up being a private tour. Can't beat that!
Misty Fjords Seaplane Tour
Misty Fjords Seaplane Tour
Ketchikan

Our experience was with Taquan Air, not pictured here. Taquan Air as best we can tell transports cargo and people around the islands of the Inland Passage. I think they do a Misty Fjords flightsee as another aspect of their business. We had about a one hour trip to, around and back from the fjord. The narration was provided by a recording. There was no or very limited opportunity to ask questions. When we arrived back at the base dock, it was over and the staff where there to load cargo for the next flight. No personal comment like "we hope you enjoyed it." The front desk person was cordial when we checked in and when we left.

Quality of Experience
Prepare the customer for the narrated recording. We understand the pilot is busy flying the plane.
Guides, Drivers and Staff
Chance to ask questions about what we didn't understand during the narrated recording. There is blue ice up on the mountains. I am still not sure why. No comments or narrative from the pilot, I felt like cargo.
Transport
Matanuska Glacier Hiking
Matanuska Glacier Hiking
Anchorage, AK

The glacier guide, Chris, was great. He made sure we understood how to walk on the glacier with micro spikes, demonstrated concern for our safety, and possessed a wealth of knowledge about glaciers in general and Matanuska, in particular. He explained the differences in the ice (white, blue, and black), the extent and scope of the glacier, the moraines and rock composition. It was fabulous. Two hour ride from downtown Anchorage to get to the entry road.

Quality of Experience
Food
Can't rate food as we stopped along the way at a Fred Meyer to pick up our lunches.
Guides, Drivers and Staff
Chris the guide was fabulous.
Transport
Local specialist: Leo Cuesta
Leo
Leo Cuesta
Local specialist in USA | Replied on Jun 22, 2022
Hi Richard and Carol, Thanks for your review. It sounds like you had a great Alaska trip except for the Wrangell-Sitka-Juneau portion where the planning could have been much better. That is my fault and I apologize for not catching the fact that your ferry’s route had it going to Sitka before Juneau. There are two ferry routes from Wrangell to Juneau, with the other one going directly with only a stop at Petersburg and not making the very out of the way trip to Sitka. I thought that you... Read more

Hi Richard and Carol,

Thanks for your review. It sounds like you had a great Alaska trip except for the Wrangell-Sitka-Juneau portion where the planning could have been much better. That is my fault and I apologize for not catching the fact that your ferry’s route had it going to Sitka before Juneau. There are two ferry routes from Wrangell to Juneau, with the other one going directly with only a stop at Petersburg and not making the very out of the way trip to Sitka. I thought that you would be on that route, in which case the plan I made for you would have made the best sense.

I’m glad the rest of your trip went well. I had you go on an extensive and unique itinerary where you spent 18 days exploring the best of Alaska’s southeast islands as well as the mainland, all without having to be on a cruise ship and without renting a car. You traveled via ferries, trains and buses, the complicated scheduling of which I took care of for you. You enjoyed a multitude of attractions and experiences, all of which I recommended and prepared for you, including self-guided trip instructions that enabled you to explore areas on your own. From your review of the rest of your trip it looks like overall it was a success. Thank you for working with me for your Alaska adventure and I hope you keep wonderful memories of your trip.

Honeymoon in España
Spain | Jun 7 - Jun 18, 2022

M
Mark B.
Highlands Ranch, CO | Reviewed on Jun 20, 2022
The whole experience was easy and the perfect blend of activity and relaxation . Beatriz worked with us the entire time to ensure we had the perfect honeymoon. From the guides at La sagrada familia, el real Alcázar, and the Alhambra to the romantic winery picnic or sailboat experience with Spanish guitar it was all perfect and beautiful. Bea would send us messages and check in with us, and also give us local recommendations along the way. She even told all of the event planners it was our... Read more

The whole experience was easy and the perfect blend of activity and relaxation . Beatriz worked with us the entire time to ensure we had the perfect honeymoon. From the guides at La sagrada familia, el real Alcázar, and the Alhambra to the romantic winery picnic or sailboat experience with Spanish guitar it was all perfect and beautiful. Bea would send us messages and check in with us, and also give us local recommendations along the way. She even told all of the event planners it was our honeymoon so we had extra surprises along the way, like champagne when we checked into our hotel. All in all, would definitely recommend using Kim Kim and especially Bea. Thank you so much!!!

Local specialist: Beatriz De Pablo Rocha
Beatriz
Beatriz De Pablo Rocha
Local specialist in Madrid | Replied on Jun 20, 2022

Mark and Stevie, a big big thanks to you for your kind words!!! As I already said, it's been super fun and easy to work with you during the entire process and I'm really happy you both enjoyed this special trip and hope you created lovely memories. Warmest regards, Bea

Fantastic trip to Portugal and Spain!
Spain | Jun 8 - Jun 14, 2022

Gregory
Gregory J.
Tampa, FL | Reviewed on Jun 20, 2022
We had an amazing trip. The whole experience from initial contact to the return flight home was memorable. Working with Marina was easy and quick. She is very knowledgeable and listens very well to what her customers want. She was very responsive and the tours, hotels and trip planning were fantastic. The first night stay in Obidos in the Castle was an unforgettable experience. The next day our guide Sandra in Portal was really good. Deep knowledge of the city and region and fun and full of... Read more

We had an amazing trip. The whole experience from initial contact to the return flight home was memorable. Working with Marina was easy and quick. She is very knowledgeable and listens very well to what her customers want. She was very responsive and the tours, hotels and trip planning were fantastic. The first night stay in Obidos in the Castle was an unforgettable experience. The next day our guide Sandra in Portal was really good. Deep knowledge of the city and region and fun and full of energy. Recommend her to everyone. The next day tour and river cruise on the Douro River was great. Such a beautiful area and Rui our guide was very flexible and accommodating as well as knowledgeable. The drive to Lisbon was nice and Marinas suggested stops were great. Lisbon was wonderful and our guide Jose was again knowledgeable and very nice. Our cooking class with Lucilla was one of the high points of our Portugal experience. So much fun. The next day trip to Cascais, Sinatra and Estoril was very beautiful and nicely done. Our guide Paulo was fun and knowledgeable and was an excellent driver as well. The trip to Lagos was also beautiful and the caves and grottos incredible. The next part of the trip into Spain was also perfect. The flight to Bilbao was as planned and Bilbao was a very nice surprise! The area is beautiful and lush and green. The Guggenheim did not disappoint and the Food and wine tour with Ellie was great! The drive to Pamplona was again beautiful and the city was great. Then in to Magical Madrid. Our hotel was right on the Plaza Mayor and could not have been better. Geza our guide was very good and showed us all around the old city and Royal Palace including the changing of the guard. Our side trip to Segovia was very nice and the day trip to Toledo by train and our guide was very good as well.
We really enjoyed the trip, the food, the wine, the hotels and the guides. Congrats to Marina and her team.

Hotel Reviews
Pestana Collection Plaza Mayor
Madrid

Great location!

Tips for future travelers

Please give more details on where to park.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Gran Hotel La Perla
Pamplona

Let the hotel park your car. They gladly park it and retrieve it promptly.

Authenticity & Character
Beautifully restored and updated.
Location
Right on the main square
Staff
Cleanliness & Comfort
Hotel Ercilla de Bilbao
Bilbao, Bizkaia

Beautiful gem right in the heart of the city. Great service and staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Marina Courtaut
Marina
Marina Courtaut
Local specialist in Madrid | Replied on Jun 23, 2022

Hi Gregory, thank you for your kind words and for taking the time to write such a detailed review! It has been a true pleasure helping you plan your trip to Portugal and Spain and I'm so glad you enjoyed every part of it, it is what our team always strives for. I will share your kind words with our team in Portugal and Spain :) I am thrilled that you chose us and I hope our paths will cross again when planning your next adventure. Warmest regards, Marina

Above and beyond -- an amazing experience in Ecuador, in the face of many challenges
Ecuador | Jun 9 - Jun 17, 2022

Michael
Michael P.
Norwood, MA | Reviewed on Jun 20, 2022
Our trip to Ecuador was amazing! Jackie in Ecuador was just incredible to work with. We faced serious challenges in our trip when a general strike was called throughout Ecuador by CONAIE, an association of indigenious people. This involved roadblocks and protests throughout the country. Jackie and the guide she hired, Dario, did an absolutely incredible job of working around these conditions to ensure a wonderful experience, even though this meant rearranging our itinerary and... Read more

Our trip to Ecuador was amazing! Jackie in Ecuador was just incredible to work with.

We faced serious challenges in our trip when a general strike was called throughout Ecuador by CONAIE, an association of indigenious people. This involved roadblocks and protests throughout the country.

Jackie and the guide she hired, Dario, did an absolutely incredible job of working around these conditions to ensure a wonderful experience, even though this meant rearranging our itinerary and schedule completely.

When our Ecuadorian Ballet Folklorico performance was cancelled, she arranged a private performance in a beautiful hotel.

When the city of Banos was blocked off, Jackie and Dario suggested Mindo insteady - a gorgeous nature destination with hummingbirds, ziplines and river rafting.

It was a hit and we were safe and well cared for throughout the trip.

In my last day relaxing in the thermal baths at Papallacta, I couldn't recommend KimKim enough to the travelers around me. Thank you!

Activity Reviews
Quito - Cotopaxi National Park
Quito - Cotopaxi National Park
Ecuador
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Project at School in Otavalo
Project at School in Otavalo
Otavalo
Local specialist:
Jackeline
Jackeline V.
Ecuador | Replied on Jun 20, 2022

Dear Michael,
Thank you for your kind words and comments.
Working on your tour was fantastic for me, and knowing that I could create such a pleasant experience in the midst of a strike warmed my heart.
You were such a wonderful group, so upbeat and welcoming. It was wonderful to communicate with you during those days.
I wish you successful future tours for everyone.
I hope you can return to Ecuador and see the places you missed this time.

Best wishes from Quito.

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