Kimkim Trip Reviews

Sarah was great during the planning process (we had a lot of iterations). She was also helpful during our trip - one of the drivers didn't know where to go for the Pagsanjan Falls excursion and another day, there was miscommunication with our driver and instead of viewing the Taal volcano, we went to the city of Taal. It worked out because we went on another day to view the Taal volcano and were also able to go on a boat ride which we really enjoyed. All of our drivers were excellent and we arrived safely to all our destinations (including when one of the vehicles broke down on the way to the airport - they quickly provided another vehicle to pick us up). Our tour guides were great. Glen, who did the tour of Intramuros and China Town was very enthusiastic. He also had us try some food along the way. Andre who guided us to the Taal volcano was very accommodating. We wanted to try balut and he took us to a place we could try it. Overall, we enjoyed everything we did. The negatives included going to the city of Taal by mistake and wasting time, the waterfall we were taken to after viewing the Taal volcano was disappointing (I wouldn't call it a waterfall, it was nowhere near the pictures on their site and the path there was through people's living spaces), we ended up canceling the hike to mount Daraitan because we realized it would be more difficult than we were anticipating after further research and lastly, we cancelled our food tour because we didn't want to return to China Town again when we were already there a couple days earlier.

We have traveled with the assistance of Kim Kim for several years. The level of care and service was outstanding, consistent over time. Our specialist worked closely with us creating an itinerary that was customized for our interests. She was available during our trip in 'real time' to made adjustments if needed and answer questions. Looking forward to our next trip and the special attention that Kim Kim offers.

Hotel Reviews

Zipser

Vienna

Location was convenient, mostly in walking distance. Room and outside area was fantastic. Park like setting and quiet. Staff was not very friendly. Seemed like that they did not prefer to assist Americans. Breakfast was average.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Altstadthotel Kasererbräu

Salzburg

Good location, staffing was average in helpfulness. Breakfast was not the best.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Metropol

München

Great location in Munich to walking and trains. The staffing had wonderful hospitality. The breakfast was the best. The beds not super comfortable and during our visit very noisy across the street with much construction.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

24/7 assistance in case of emergency

Germany

Kim Kim's specialist are always available if glitches happen with tours, changes occur, Really appreciate that our support is on the same time zone and familiar with the region so they make suggestions of other activities. For example: one tour was cancelled and our specialist quickly booked a cooking class which was so much fun. Kim Kim also refunds quickly, money credited even before I returned from trip.

Quality of Experience

Guides, Drivers and Staff

Transport

Wachau Valley Winery Bike tour from Vienna

Vienna

Great day spent out of the city. Wineries was delicious, informative and cycling is fun way to tour. Tour company very friendly and knowledgeable.

Quality of Experience

Guides, Drivers and Staff

End of tour was different than start. Had to find our own way back in the city. Was surprised, unexpected. Preferred to end where we started at the tour office.

Transport

Vienna's Old Town Bike tour

Vienna

Great way to see the city instead of walking or bus. Guide was very knowledgeable and loved hearing stories she provided. Tour service was friendly and helpful.

Quality of Experience

Guides, Drivers and Staff

Transport

Vivaldi Karlskirche - Concert Vienna

Vienna

Really enjoyed the concert in a beautiful setting. Lovely night out.

Quality of Experience

Guides, Drivers and Staff

n/a made our own way to event, no staffing

Transport

The Original Bavarian Tour : Berchtesgadenerland (Small Group Tour/8Hours)

Salzburg

This event was cancelled, no feedback to provide.

Quality of Experience

Guides, Drivers and Staff

Transport

The Salzburg Marionette Theatre - The Sound of Music tickets

Salzburg

So glad we went. Highly recommended and lots of fun.

Quality of Experience

Guides, Drivers and Staff

n/a - activity on our own with no guide or staffing involved

Transport

n/a - activity on our own with no guide or staffing involved

The Lake District + Hallstatt (St.Gilden, St.Wolfgang)

Salzburg

It was great to take a day out of the city and enjoy the scenery and fresh air. Beautiful scenery and an enjoyable day.

Quality of Experience

Guides, Drivers and Staff

Transport

Drop off at the end of the tour was not the same place as pick up. Was surprised and had to find our own way back to hotel.

Bike tour Sound Of Music Musical

Salzburg

This was a blast and highly recommended. Singing songs and riding bike was perfectly hokey! The guide was fun and made the day quiet enjoyable.

Quality of Experience

Guides, Drivers and Staff

Transport

Munich Bavarian Beer Tour

Munich

Guide was fun and made the time interesting. We had thought we would visit several establishments, pub hopping. Different than described but very enjoyable. Had a lovely dinner with group at the end of the tour.

Quality of Experience

Guides, Drivers and Staff

Transport

Dachau Concentration Camp Memorial

Munich

Very hard to describe this experience. Much more impactful that watching a documentary, movie and reading about the camp. Hard to say it was amazing due to the nature of the activity but certainly worthwhile and meaningful.

Quality of Experience

Guides, Drivers and Staff

Tour guide very knowledgeable.

Transport

Neuschwanstein Castle Full-day tour

Munich

Had a wonderful day at the castle. The transportation back/forth was very supportive of an enjoyable day. Definitely worth the visit.

Quality of Experience

Guides, Drivers and Staff

The tour operator was disorganized in the beginning, could not figure out which was correct tour and guide. Helpful if guides where a 'standard' shirt and carried a flag or identification. Check in was easy though

Transport

Helena really was amazing and I loved the trip she planned for my family and I in Portugal. We visited Porto, Lisbon and Algarve. Just a few comments: I would have liked a little more communication after I paid the trip fees. I didn't realize I was supposed to download a travel app (which I wasn't able to do while I was in Europe for some reason), but thankfully my husband was able to do so. I also didn't realize that I never received detailed itinerary (like times and places to meet for excursions), so we actually missed the first excursion planned and I was a bit stressed out. This was a miscommunication and while I take some blame for not understanding the process as a first time Kim Kim user, it would have been nice to have more communication about this. Also, it would have been nice to know a 24/7 phone number for Kim Kim ahead of time in case of emergency...it took us some time to find numbers/emails while frantic about the itinerary when we first arrived after a long trip of travel to the destination.

One of the 3 hotels I stayed at needed significant renovations (which was agreed to by the staff) and the service was lacking for a 5 star hotel. Also, a second excursion was cancelled due to a prearranged bicycle race that shut down the roads (you would think that the excursion provider would have notified the travel agency ahead of time about this).

However, enough about the critiques...this trip was truly amazing and one that I will never forget in my lifetime and my family members agree. I would definitely use Kim Kim again for my next trip and I would definitely use Helena again for my future planning. We Loved the hotel in Lisbon and Porto and the excursions and transportation planned were awesome picks! I truly want to thank Helena for everything.

Hotel Reviews

Pousada de Lisboa, Praça do Comércio - Monument Hotel

Lisbon

Amazing hotel. Amazing breakfast. Great steakhouse (Rib). Great location. Wonderful staff.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Pestana Porto - A Brasileira

Porto

Great location. Wonderful hotel. I would stay here again.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Cascade Wellness Resort

Lagos

Not to the standards of a 5 star hotel. The 2 bedroom apartments needed renovation. The first room they booked us in was extremely dirty. Cigarette butts on the stairwell from the patio going to the roof top. Stains on the carpet and the chairs and couch. The entire apartment needed updating (which staff admitted to). Location was decent.

Authenticity & Character

Location

Near amazing water views and walking paths (not beaches or direct access to the water though)

Staff

Cleanliness & Comfort

The rooms

Activity Reviews

Guided Tuk-Tuk Tour

Portugal

It was really great as it followed the Tram 28 destinations...but I do feel like we missed quite a bit of the city. Could have been longer and cover more areas.

Quality of Experience

Guides, Drivers and Staff

Transport

Sintra Heritage Hike: Hidden Secrets

Portugal

Quality of Experience

Guides, Drivers and Staff

Transport

Car was a little small for our group so we were cramped

This was my first time using kimkim and I was very pleased from the start how easy it was! Emanuela was amazing from start to finish customizing our trip to Iceland. She was in touch with us during the trip and we felt very much taken care of. Having accommodations, excursion vouchers, car rental, restaurant recommendations, side trips, optional stop etc. made the trip easy to navigate. I love that Emanuela is living in Iceland and knew so many of the little details like the old ice cream. Thank you and I'm already looking to have kimkim plan our trip next year.

The trip as a whole was amazing had a really nice time. It went off without any hitch at all.

I don't want to share this because I enjoyed it so much that I don't want people to know about it so that I can return, haha. Naxos was the highlight of our trip, and of that the "Taste of Naxos, food tour" with Natasha was the highlight of Naxos. Such a fun experience and great food. That being said each tour on Naxos had its own special place and memory. The starlight night photography was a unique experience that we look forward to seeing the photo results of. The olive oil tasting mythology tour was really informative. Olives and oil on that experience were super unique and I hate olives but quite liked the tour, and even a couple of the oils.

I will say I was a first time user of KimKim for a pretty big celebration for my wife and I, despite hesitations, KimKim did a fantastic job of putting the trip together and it functioned very smoothly. We are not big travelers and consider ourselves quite needy in help and assistance. However, with KimKim we were well taken care of.

Activity Review

Old Town Food Walk

Naxos

My only suggestion is that it would have lasted longer. I didn't want it to end. Such a great tour.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

All of the individual guides were wonderful...warm, personal, knowledgeable, informative, courteous.

Hotel Reviews

9Hotel Central

Brussels

We had a balcony with a beautiful view of the boulevard.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The James Hotel Rotterdam

Rotterdam

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Mai Amsterdam

Amsterdam

We loved it. Conveniently located near the train station and our room overlooked a quiet, beautiful canal.

Authenticity & Character

Location

Staff

Very friendly and helpful staff

Cleanliness & Comfort

Activity Reviews

Brussels - Bus tour to Dinant & Luxembourg City

Brussels

This was a lovely day. A large group on the bus but the tour guide was fantastic and kept it all very organized and orderly. We're so glad we included Luxembourg and Dinant in our itinerary.

Quality of Experience

Guides, Drivers and Staff

Transport

Ghent - Gravensteen - Castle of the Counts

The Netherlands

We loved this place and especially the audio tour that led us around the castle. Hilarious and informative.

Quality of Experience

Transport

Brussels - Day trip to Ghent and Bruges

Brussels

Quality of Experience

Transport

Brussels - Private guided walking tour: food

The Netherlands

We loved our private guide, Florence I believe was her name. She was friendly, fun, interesting.

Quality of Experience

Guides, Drivers and Staff

Delft - Vermeer Center

The Netherlands

It was interesting. We were expecting an original Vermeer or two but we liked the experience.

Quality of Experience

Delft - Delft blue pottery

The Netherlands

Quality of Experience

Rotterdam - Kinderdijk windmills by public boat (waterbus)

The Netherlands

Transport

Rotterdam

The Netherlands

We loved it here. We wish we had booked a short, guided tour of the city/architecture/market.

Quality of Experience

Haarlem - self-guided cycling route to Keukenhof & through tulip fields

The Netherlands

This was an exceptional experience. We used E-bikes and highly recommend them.

Quality of Experience

Amsterdam - Day trip to Haarlem

Amsterdam

Quality of Experience

Amsterdam - Anne Frank House

The Netherlands

Quality of Experience

Amsterdam - Grand Dutch Food Tour in small group

The Netherlands

Quality of Experience

Guides, Drivers and Staff

Amsterdam - Van Gogh Museum

The Netherlands

Quality of Experience

Amsterdam - Canal cruise (join in)

The Netherlands

Our captain was terrific...funny, informative. The trip was beautiful.

Quality of Experience

Guides, Drivers and Staff

Transport

Public Transport Pass Amsterdam

The Netherlands

Very easy to navigate

Quality of Experience

Transport

Our recent trip to Brazil was truly unforgettable, thanks to the incredible itinerary crafted for us. From the moment we landed in Rio de Janeiro to our breathtaking days at Iguazu Falls, everything was flawlessly organized.

The hotels were amazing – comfortable, well-located, and with fantastic service. Our drivers were always punctual, friendly, and professional, making every transfer smooth and stress-free. The activities were phenomenal: from iconic sights like Christ the Redeemer and Sugarloaf Mountain to the awe-inspiring power of the Iguazu Falls, every experience exceeded our expectations.

As a family, we felt safe, well cared for, and completely immersed in the beauty and culture of Brazil. We can’t thank you enough for making this dream trip so special. Highly recommended!

We had a fabulous trip!
The planning was so easy, especially when we wanted to add or change anything. Having used KimKim before I knew that they would be the best choice for our Moroccan adventure!
Our driver Samir was an excellent and took very good care of us. He pointed out interesting things along our route, stopping to see sights and getting lunch and local product along the way.
Our guides in Fez (Sherif) and Marrakesh (Hanan) were awesome! Answering all our questions, explaining history and interesting facts and very patient when we wanted to linger a litter longer.
We were 'wow-ed" by all of the hotels/riad that were chosen for us. All were spotlessly clean with warm and friendly staff.

Both safari camps were awesome. Guide Tips at Muchenje was super. All game drives were great. The boat trip at Muchenje duplicated our houseboat trip. Should have opted for something else like the canoe. This camp was so great that we thought it should have been last. Houseboat had ups and downs. Getting through Namibia immigration was a disaster. We were not aware that there was a visa fee. Fortunately they took credit cards. Took us only 1-1/2 hours to get through because we were near the head of the line. Others in our group took over 4 hours. Then there was the plumbing problem in our cabin. Lucy advocated on our behalf and got us a 25% reduction in our cabin rate. The staff and food was great. We especially enjoyed the village visit. Animal viewing from small boats was excellent. But on our last outing the boat broke down. We had to wait for someone to come with tools to repair. We returned to the houseboat after a long ride in the dark. This was sort of scary. On our return to the Kasame airport we were misinformed by one hour about our Mackair flight departure time. Our Elephant Pan safari camp was awesome with elephants and giraffes right at the camp. We had our doubts on our bumpy hour drive from the airstrip. Our guide Sixteen was the best. Could have done without the hour drive to the River. Didn't seen many animals except hyenas and birds. Our least favorite part of the trip was Victoria Falls. The walk along the Falls was great as was our guide Joy (English translation of her name) from Shearwater. The rest of the activities we could have done without. Sunset cruise was not near the Falls and mainly a cocktail party. Drinking is not something we are very into. The lookout café had nice view, but they tried to seat us away from the view when there were empty view tables. Food and service was poor. The elephant sanctuary just wanted our money. We would have liked to visit more sight around the Falls. Like going out on the bridge and crossing over into Zambia and viewing the Falls from that side. We did pay for a combined Zimbabwe/Zambia visa at the border. All in all it was a wonderful trip Thanks to Lucy for doing all the planning, Kaye & Gail

Hotel Reviews

Bayete Guest Lodge

Victoria Falls

Great restaurant on site. Comfortable room.

Authenticity & Character

Nice decor

Location

Sort of remote

Staff

Restaurant staff great Delivered dinner.

Cleanliness & Comfort

Bathroom weird. All floor wet after shower. No grab bar by tub.

Hyena Pan

Botswana

Awesome. Elephants and giraffes right there.

Authenticity & Character

Great decor

Location

Animals came to us

Staff

Cleanliness & Comfort

Sixteen best guide Wait staff great. Very attentaive

Chobe Princess Small Luxury Houseboat

Kasane, Botswana

Toilet didn't not flush. Cabin smelled like sewer.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Plumbing in houseboat Maintenance of small boats

Muchenje Safari Lodge

Kasane, Chobe

Great location for animal viewing drives

Authenticity & Character

Great decor

Location

Near chobe national park

Staff

Tips was the best guide

Cleanliness & Comfort

Everything clean and comfortable

Sunrock Guesthouse

Johannesburg

Great staff and food

Authenticity & Character

Great art

Location

Near airport

Staff

Drove us to Cultural villag

Cleanliness & Comfort

Housekeeping goog

Activity Reviews

Lunch at Look out Cafe

Victoria Falls

Not worth it. Staff rude. Food not great.

Quality of Experience

Guides, Drivers and Staff

Friendlier staff

Transport

Joy got us there and picked us up promptly

Through the eye of an elephant

Victoria Falls

They just wanted our money

Quality of Experience

Less pressure to donate

Guides, Drivers and Staff

Nice folks

Transport

Long drive, I slept

Tour Victoria Falls

Victoria Falls

Falls are awesome. Joy was a good guide.

Quality of Experience

Guides, Drivers and Staff

Joy was great

Transport

Sunset Cruise - Signature Deck

Victoria Falls

Boring

Quality of Experience

Just a cocktail party. Have some commentary about what we were seeing.

Guides, Drivers and Staff

Fewer people to pick up.

Transport

Get the elephant off the road.

On Safari in Chobe National Park

Chobe National Park

All good. Guide Tips great. Saw lots of animals. Saw encounter between cheetah and leopard on first day.

Quality of Experience

Guides, Drivers and Staff

Transport

I had a fantastic experience booking my trip to France with my son through Kimkim. Bastian was incredibly helpful throughout the entire process — he helped us plan a thoughtful itinerary and was always available to answer questions, even when we were already in France.

One moment that really stood out was when we were at a train station and couldn’t figure out where to go because no one around us spoke English. I called Bastian, and he answered right away and guided us through it — it made all the difference and really eased our stress.

Thanks to his support, the whole trip felt smooth and enjoyable. I’ll definitely book with Kimkim again — you can absolutely trust them!

We just returned from a fantastic family vacation to Lisbon and the Algarve, and we can’t thank Pedro and Pepe from All Around Portugal enough! From start to finish, everything was seamless—thoughtfully planned, well-paced, and filled with memorable experiences. Their professionalism and warmth made us feel welcome and well taken care of every step of the way. Highly recommended for anyone looking to explore Portugal with ease!

Our group of six had a very good experience in our recent two week trip to Japan, and we enjoyed visiting Tokyo, Kyoto, Osaka, and Hiroshima. Eleanore was our Kimkim trip specialist and we are grateful for her help in planning and making arrangements for tours, bullet train tickets, private drivers, and well informed English speaking guides in all cities. She was attentive and listened to our concerns. She addressed each concern and provided excellent and timely advice before and during our trip. We handled our own hotel reservations and dining arrangements. I am confident we were able to have such a wonderful cultural and educational experience was in large part due to the amount of information and behind the scenes work she did on our behalf. Thank you to Eleanore and the Kimkim team for your guidance and support.

We had a fantastic time in Namibia. The local company, Namibia Safari Journeys were excellent. They met us at the airport, then brought our car to the hotel the next morning where they gave us a full briefing on our trip, and introduced us to our spotless Toyota 4 runner for our duration in Namibia. All the accommodations in Namibia were excellent and we felt safe and well cared for in each and every one.

Hotel Reviews

Kibo Palace Hotel

Arusha

We did not stay at this hotel.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Honeyguide Tarangire Camp

Cape Town

Excellent hotel and staff. Very attentive and lovely meals. Here we also enjoyed the evening bush TV beside a fire made by one of the local Maasai that were hired but he camp. Great experience here. We were also accompanied by Maasai on staff when moving back and forth from our accommodation after”tent” during after dark hours.

Authenticity & Character

Location

located inside Tarangire National Park, it was an excellent location to begin our daily tours.

Staff

Cleanliness & Comfort

excellent, although our hot water for showers was no more than tepid at best. Not a show stopper considering solar heating and the location.

The Singing Grass Serengeti Bush Camp

This was our favourite bush camp hotel. The staff treated us upon arrival and wouldn’t let us carry anything to our tent/ rooms. The accommodation was extraordinary with a huge lounge area of the bedroom. Meals were fabulous and we enjoyed the bush dinner and breakfast, as well as the campfire and “Bush TV” each evening. Here too, we were accompanied to move back and forth from our accommodation after dark. This time, we would use a radio to communicate with our chaperones.

Authenticity & Character

wonderful atmosphere inside the park.

Location

Right inside the park. Easy access to safari drives to various parts of the park. They even had a local pride of lions that would sing us to sleep each evening! Note: the road access was challenging at times as it was primarily park roads… lots of African Masages getting to and from!

Staff

very accommodating to our every need.

Cleanliness & Comfort

the addition of a sofa and automan in our lounge area gave us a great “indoor” space to relax. There was even an outdoor shower!

Kuoom Serengeti

A very interesting facility. Elevated geodesic cabins for each guest room. Amazing views of the Savanah and lovely deck to enjoy the vistas. Staff were very attentive

Authenticity & Character

interesting concept for the buildings. Not one for those needing assistance as there was quite the walk from the reception to the rooms, and then again to the restaurant which was located at the opposite end to the reception centre.

Location

a bit of a hike outside the park. Roads going in to the camp were treacherous at times, but our driver managed them very well.

Staff

very attentive. When going anywhere outside our cabin, we needed a chaperone to look out for the animals and they were always there accommodating our need whenever.

Cleanliness & Comfort

great attention to detail in the cabins, although they did seem to be a bit unstable as they would shake whenever someone came up the stair to the deck. Didn’t have to worry about anyone sneaking up on us!

Pablo House

Johannesburg

This was a lovely place for our one night in the city. While the facility looked a little tired, the staff more than made up for it. The restaurant was lovely.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

La Fontaine Boutique Hotel

Franschhoek

Great attention to client details. Lovely restaurant with great breakfasts. The staff were extremely attentive and helped us with dinner reservations each night.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Ocean View House

Cape Town

This hotel was amazing. Very intimate atmosphere. Incredible gardens, wonderful breakfasts, and very attentive staff. Overall, this was our favourite hotel on our trip.

Authenticity & Character

loved the quirky layout of the hotel. Each room had a beautiful private balcony. And the gardens were wonderful to spend time in. Also had 2 lovely pools.

Location

loved the safe area where we could feel free to walk during the day. Great location to walk into Camps Bay for dinner or to explore the beach and perfect for exploring the Cape of Good Hope.

Staff

these staff could not do enough for us. We loved their professionalism and attention to detail.

Cleanliness & Comfort

the rooms were spotless, although at the end of our first full day, we noticed that the room hadn’t been made up. When I enquired at the front desk, they were very apologetic, and had it cleaned while we were having a brief meeting in the lobby. Ont op of the rapid attention to this matter, they also left a bottle of wine in our room for us as an apology. Very thoughtful, and greatly appreciated.

Onguma Bush Camp

Etosha National Park

Excellent bush camp. We thoroughly enjoyed the outdoor BBQ ont he second night. A great location from which to explore the eastern park of Etosha. Their safari guides were excellent.

Authenticity & Character

Location

about 9 km from the park gates, very good location

Staff

Cleanliness & Comfort

Etosha Safari Lodge

Okaukuejo

This was a larger hotel than the previous ones. We didn’t feel as engaged with the staff, although they were very good. Our individual cabin was excellent.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Twyfelfontein Adventure Camp

We loved our stay at this hotel / lodging. The addition of the hilltop sunset bar was lovely and we took advantage of it each night we were there. The tent accomodation was extraordinary. Meals were very good. The safari drive to see desert elephants was excellent.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Namib Guesthouse

Swakopmund

The staff at this guest house were excellent. We very much enjoyed our stay at this hotel.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Desert Homestead Lodge

This hotel / lodging was an absolute delight! We loved our stay there. The facility was extensive and offered some hiking options for us which was welcomed after a long trip. The food was lovely and presented so artistically, all local grown! The staff was extremely accommodating. Loved our stay there!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Elegant Guesthouse

Windhoek

Great place to be. Hotel staff were very friendly. Breakfasts were very good. Good advice for traveling in Windhoek.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Self Guided Activities: Dune 45, Dead Vlei, Sesriem Canyon

Namibia

The balloon ride in Sossusvlei was breathtaking. My husband and I were initially skeptical about the cost, but it was worth it. Flying over the world's tallest sand dunes as the sunrise cast beautiful shadows across them was an unforgettable experience and one of the highlights of our trip.

Explore Swakopmund

Swakopmund

We had a blast in Swakopmund, particularly in Walvis Bay where we went kayaking and did a four by four dune ride. Both excursions were absolutely amazing, providing incredible experiences we thoroughly enjoyed.

Catarina is one of the best travel agents I have had . She was very knowledgeable and very invested in our trip planning process . She was always open to our suggestions and had clear answers to our questions . She is extremely personable and very willing to help . She welcomed us in person when we started our trip in Lisbon and was always reachable on text and call. Thank you Catarina for helping us create these beautiful memories.
I would highly recommend having her as your agent .

Hotel Reviews

Eurostars Lisboa Parque

Lisbon

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Exe Essenzia Porto

Porto

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Vila Galé Lagos

Lagos

Authenticity & Character

Location

I

Staff

Cleanliness & Comfort

Activity Review

FD Tour of Sintra - Cabo da Roca - Cascais & Estoril

Portugal

Our guide was very thorough and knowledgeable and personable. We thoroughly enjoyed her tour and company

Quality of Experience

Guides, Drivers and Staff

Transport

With only a month’s notice, Bruno planned and executed a fantastic trip to Croatia/ Slovenia for me and my wife. We were in Dubrovnik, Split, Zagreb, and a day trip to Slovenia. We also had some special requests that he was more than willing to put in place even after he planned our itinerary. He was there every step of the way to keep us informed of changes due to weather , or just to give us a preview of the next day. Bruno was also our guide in Zagreb and we couldn’t have asked for a better guide to the city.

Overall, it was an excellent trip and Bruno was superb!

We just got back from trip to Bali, The Island of Gods - Nature and Culture experience.
Marc was our Kimkim local specialist. We wanted to avoid the crowded tourist locations, explore the Balinese culture, and interact with locals. He listened to what we hoped to experience on this trip and made recommendations. The communication was fantastic. Bali is 12 hours ahead of Boston, so the messaging feature in the Kimkim app was easy and efficient.
Marc crafted a very special time on the island. We stayed at 3 different locations, learning about the beautiful Balinese culture, enjoying delicious food along the way, and staying in amazing hotels. We went SCUBA diving, toured rice fields, spent half a day in a Balinese family compound for a cooking lesson, visited temples, biked the backroads, and hiked through tropical forests to waterfalls. There is so much beauty in Bali.
Our drivers from Edi and Cula were the best. They were friendly, professional, and knowledgeable.
The best thing about Kimkim is the local travel specialists. They are available for you every step of the way.

Tomaz’ staff was amazing and responsive. Appreciated the contact with us during the trip.

Hotel Reviews

Historic Boutique Hotel Cattaro

Kotor

Amazing in every respect

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Logu i Harushave

Theth

Staff very helpful. Biggest complaint was the heat was not on in the restaurant at all and it was cold. Room heat only on late afternoon. Limited menu available. Rooms basic.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Mrizi i Zanave Agroturizëm

Lezhë

Room was fun for one night. Tour of the farm was amazing. Restaurant good food but it’s large size meant no charm.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Sharm Hotel Luxury 4*

Gjirokastër

Everything great but just too far from Old Town.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Colosseo Tirana 4*

Tirana

Ok hotel for what it was location could be a bit more central. Staff weren’t responsive to a maintenance issue in our room.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

PARADISE BEACH HOTEL

Vlore

Great restaurant and rooms. Liked the beach bar and great reason

Authenticity & Character

Nothing but no real character

Location

Good for that town

Staff

Cleanliness & Comfort

Alpeta Agrotourism & Winery - Roshnik , Berat 3*

Roshnik

Authenticity & Character

Staff contact was pretty basic. One staff member very helpful arranging last minute excision.

Location

Just a bit out of the way for Berat and other excursions

Staff

Cleanliness & Comfort

Envy Hotel Durres 4*

Durrës

Authenticity & Character

Location

Central

Staff

Cleanliness & Comfort

Activity Reviews

Speed boat tour - Boka bay, Our lady of the Rocks and Blue cave

Albania

Good company and safe boat in high winds. Adapted tour very well in high winds.

Quality of Experience

Guides, Drivers and Staff

Transport

Guided tour of Tirana

Tirana

Guide wasn’t prepared for city closure due to economic summit and things to do. We wanted to go to House of Leaves and he knew this the day before when it was open. Went to Bunker 2 at our initiative and he knew very little about it. We just read the signs in English. Well meaning person but Mickey Mouse and a bit of waste of our time as a guide for us.

Quality of Experience

Guides, Drivers and Staff

Transport

Guided tour of Kotor

Albania

Great guide. Lots of history and insights into Montenegro.

Quality of Experience

Guides, Drivers and Staff

City & Food Tour of Tirana

Tirana

Hard to understand guide. Didn’t understand our questions. Not a city food tour and we have done many. Did have tastings of several dishes in one restaurant.

Quality of Experience

Guides, Drivers and Staff

Wine tasting

Albania

This was a trip highlight and amazing

Quality of Experience

Guides, Drivers and Staff

Insights into life in Albania pre and post communism. His English was perfect.

Transport

Not applicable

Guided tour of Gjirokastra

Gjirokastra

Enthusiastic but way too much information and hard to follow. Did answer questions and insights on Albania which was great. Got us into the bunkers for free. 😊

Quality of Experience

Guides, Drivers and Staff

Transport

Not applicable

Guided tour of Berat

Berat

Quality of Experience

Guides, Drivers and Staff

Transport

Not applicable

Guided tour Durres

Durres

Great guide.

Quality of Experience

Guides, Drivers and Staff

Transport

Not applicable

We had a magical trip and are so grateful to Antonia and Sara. Each tour and excursion was absolutely perfect and we truly fell in love with the country! Thank you!

The Hanoi program could have been made better. We booked a day trip for the second day via TripAdvisor, which cost us some money. KimKim should have planned a trip to some of the neighboring villages. Also, the day tour that you organized in Hanoi on the third day was very boring, we went for a lunch with the tour guide that day, which was the best part of the tour. It was just 3 hours of tour max.

Ha Long Bay was well done.

The hotel at Hoi An was very good, and the overall experience in Hoi An was good.

Both hotel staff were very nice, polite and served us very well.

Hotel Reviews

Qualia De Hôtel Hoi An

Hoi An

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Swan Cruise

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hong Ngoc Dynastie Hotel & Spa

Hanoi

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Visit Hoi An Ancient Town

Hoi An

Quality of Experience

Guides, Drivers and Staff

Transport

Hoi An - Cam Thanh Water Coconut Village - Tra Que Vegetable Village

Hoi An

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Halong Bay - Hanoi - Flight to Danang - Hoi An

Ha Long Bay

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hanoi - Halong Bay, Overnight on Cruise

Vietnam

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hanoi Sightseeing & Street Food Tour

Hanoi

Quality of Experience

Guides, Drivers and Staff

Transport

Be a Greek, the travel agency which I found on the KimKim platform, was absolutely excellent in every way. They sensitively planned an itinerary for our family (my husband, our 12-year-old grandson, and I) which engaged and delighted all of us. We had very knowledgeable and very fun guides in every stop, guides who understood kids and old people! Our favorite was Penny in Delphi, one of the best guides I've ever had anywhere. Her encyclopedic grasp of Greek history in general, Ancient Delphi, and teenagers of today made our stop in Delphi a highlight for us. We were in Greece for two weeks, and every day brought a different level of understanding, thanks to Be a Greek. Our transfers were always waiting for us at every stop. Thanos, who drove us through the Peloponnese, was kind and helpful. He translated customs and language for us as well as getting us where we needed to be on time and without stress. I cannot say enough good things about Be a Greek and their very responsive team, available to us through a group chat whenever we needed them!

Activity Review

Museum of Ancient Greek Technology Private Guided Tour

Athens

This wonderful museum and our great guide was very worth our time in Athens. Our 12-year-old grandson was fascinated.

Quality of Experience