Kimkim Trip Reviews

4.8
Based on 19,884 ratings
Read 19,884 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

The struggle is real!! I really want to give ...
Italy | Sep 7 - Sep 22, 2025

Marla
Marla J.
Dallas, TX | Reviewed on Sep 29, 2025
The struggle is real!! I really want to give a 5 star review and would have preferred the choice of 4.5 or 4.75 stars because although we had a rather upsetting start - the issue was addressed without so much of a heartbeat and we ended up being very pleased with the service we received. I found Ariana to be intuitive to what we were looking for in our trip. We had to make only a few revisions to the initial booking because she listened to us; and generally knew what questions to ask. She was... Read more

The struggle is real!! I really want to give a 5 star review and would have preferred the choice of 4.5 or 4.75 stars because although we had a rather upsetting start - the issue was addressed without so much of a heartbeat and we ended up being very pleased with the service we received. I found Ariana to be intuitive to what we were looking for in our trip. We had to make only a few revisions to the initial booking because she listened to us; and generally knew what questions to ask. She was a pleasure to work with.

We had two problems in the actual trip - one at the beginning and one at the end. We are in our mid-70’s and requested that there be no hotels without luggage service because it was difficult for us to handle. We had arranged for private transfers and drivers to help with that problem. There was a issue with the initial transfer from the train station but after they were made aware of our stated expectations the CEO stepped in and took care of the problem.

The second issue they are likely not aware of because it happened the last night of our trip. The hotel they booked us in at Lake Como (Alberto Terminus) had live “music” the night before we flew out of Milan. It went on until 11:30pm and it was directly below our room . The hotel was extremely rude when we attempted to address the issue with them. There was nothing they were willing to do to make our last night comfortable. They even told us that there was no management on site to address our complaint that we were never told that they have live music EVERY Thursday and Sunday night. We would have chosen another hotel. I’m doubtful that Story Walking Tours knows of this - but hopefully they will address it going forward. I don’t blame them for it - and I only mention it so that they can take it into consideration when booking other guests. All in all - we are grateful for our experience with StoryWalking and are thinking of using them for our next vacation if they work the area.

Hotel Reviews
Albergo Terminus
Como

The atmosphere was wonderful but what they forgot to mention was that they have LIVE MUSIC EVERY THURSDAY AND SUNDAY EVENINGS, DIRECTLY BELOW OUR ROOM. The room we booked was one of their best rooms until you find out that if you need to get rest on a Thursday or Sunday night - it will be almost midnight before that occurs. The staff was rude, not at all concerned with our comfort and totally unwilling to do anything about the inconvenience that we suffered. I would NEVER stay at this hotel again. It really is a shame because the food at their restaurant was exceptional and the atmosphere was great - the bed was rock hard and the “music” unbearable! The staff at night should be fired.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Torretta
Manarola

We absolutely LOVED EVERYTHING about this hotel. The room was fantastic, the reception when we arrived made us feel very special and the staff could not have been more attentive. I must say that you haven’t had breakfast until you’ve eaten at La Touretta! This is a true Boutique Hotel and we loved every minute we were there. So quaint and beautiful with an exceptional staff. We could not have been more happy!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Montecarlo
Venice

The location was 5 star, the rooms were 3 star. Overall we were satisfied with our stay. Nothing exceptional but it met our basic needs and it was in a fantastic location for us.

Authenticity & Character
Older but very clean.
Location
Very close to St Mark’s Square
Staff
Not overly friendly but not rude.
Cleanliness & Comfort
Very clean but the bed could have been more comfortable
Activity Reviews
 Cinque Terre Full Day Tour with Lunch in a Vineyard
Cinque Terre Full Day Tour with Lunch in a Vineyard
Italy

This was probably our best guide. She was fun to be around and knowledgeable. She was great at gearing her pace to one of our group who needed extra time.

Quality of Experience
Overall it was great - because of the guide
Food
The lunch in a Vinyard was so-so. The food was okay but very plentiful. Service was extremely slow and the staff was all business - not at all personable.
Guides, Drivers and Staff
Our guided was wonderful.
Transport
It was just okay - we took a taxi and were overcharged
Cinque Terre Trekking & Train Card
Cinque Terre Trekking & Train Card
Italy

This was our best guide of the trip. We loved our time with her. The lunch service was extremely slow and the staff at the vineyard were not at all friendly. I might pick a different location.

Quality of Experience
Our guide was a 5 star the rest mediocre.
Guides, Drivers and Staff
Transport
Storywalking Experience: Navigating Venice's Hidden Corners, Murano's Artistry & Charming Burano
Storywalking Experience: Navigating Venice's Hidden Corners, Murano's Artistry & Charming Burano
Venice

This was quite enjoyable. The guide was pleasant and knowledgeable.

Quality of Experience
everything we saw and did was interesting and fun
Guides, Drivers and Staff
Knowledgeable guide, interesting sights and a great day
Transport
Boat ride was fun and interesting
Boat Tour in Cinque Terre
Boat Tour in Cinque Terre
Italy

This was cancelled due to weather

Private Gondola Tour With Serenade
Private Gondola Tour With Serenade
Venice

The “vocalist” left a LOT to be desired. He used his iphone to read the lyrics while singing. He had a mediocre voice at best. The guitarist was wonderful but neither one of them even spoke to us when they got on the gondola. They provided to atmosphere at all.

Quality of Experience
Hire people who can sing and know the lyrics
Venice Walking Tour with St. Marks Basilica Access
Venice Walking Tour with St. Marks Basilica Access
Italy

The guide on this tour was very hard to understand. She was very nice but I would not hire her again for an English speaking group because her accent makes it almost impossible to understand what she is saying.

Day-Use Room at your Hotel
Day-Use Room at your Hotel
Italy

Convenient location and sufficient for what we needed!

Quality of Experience
everything We needed was close by.
Local specialist: Arianna Zampieri
Arianna
Arianna Zampieri
Local specialist in Italy | Replied on Oct 02, 2025

Ciao Marla,
Thank you so much for sharing your thoughtful review!
We’re glad to hear that, despite a few challenges, your overall experience turned out positively and that you appreciated the attentive support you received from our team throughout your trip. Your detailed feedback is extremely valuable and will help us improve for future travelers. We’re grateful for your trust and delighted that you are considering traveling with us again.
Until the next Italian adventure!
Arianna & the Storywalking Team

Great suggestions for hikes with outstanding vistas
Iceland | Sep 20 - Sep 25, 2025

Leslie
Leslie N.
Newark, NJ | Reviewed on Sep 29, 2025
My husband gave Noga an idea of what we like to do on vacation and the level/length of hikes we enjoy. Noga gave us terrific suggestions. The hikes were stunning and got us away from the tour bus crowds. We also enjoyed the accommodations KimKim booked for us. Read more

My husband gave Noga an idea of what we like to do on vacation and the level/length of hikes we enjoy. Noga gave us terrific suggestions. The hikes were stunning and got us away from the tour bus crowds. We also enjoyed the accommodations KimKim booked for us.

Hotel Reviews
Fosshotel Glacier Lagoon
Hnappavellir

We stayed at Fosshotel Glacier Lagoon in the South Coast area, and it was a beautiful experience. The hotel had wonderful amenities, including a Northern Lights wake-up service, which was a delightful feature. In an area where accommodations are limited, this hotel stood out as a fantastic choice with its beauty and service.

Exeter Hotel by Keahotels
Reykjavík

We stayed at the Exeter Hotel by Keahotels in Reykjavík for our first night. Even though we arrived quite late and left early the next morning, we found the hotel to be satisfactory. Its central location was helpful, and the staff assisted us with information on discounted parking. A particular highlight was the great breakfast buffet. Overall, it served its purpose well for a quick stay in the city.

Local specialist: Noga Heyman
Noga
Noga Heyman
Local specialist in Kimkim HQ | Replied on Oct 01, 2025

It was such a joy working with the two of you! I'm so glad you enjoyed your trip and were able to do some of my favorite hikes along the south coast. I have many special memories from the hot springs hike, and I'm glad you now do too. I hope you'll think of us for your next adventure!

We thoroughly enjoyed ourselves!
England | Sep 20 - Sep 28, 2025

David
David C.
Atlanta, GA | Reviewed on Sep 29, 2025
We chose Kim Kim because the initial questionnaire was an excellent way to describe our wants. Kateryna then took that information to present a very good initial plan. She worked with us to modify the plan to our final liking. She was top notch all the way, i cannot applaud her enough. When we arrived at LHR our driver was not there to pick us up. Thinking “oh no”, i began to try to and find out what to do next when i received a text that a replacement driver was on his. What started out... Read more

We chose Kim Kim because the initial questionnaire was an excellent way to describe our wants. Kateryna then took that information to present a very good initial plan. She worked with us to modify the plan to our final liking. She was top notch all the way, i cannot applaud her enough.

When we arrived at LHR our driver was not there to pick us up. Thinking “oh no”, i began to try to and find out what to do next when i received a text that a replacement driver was on his. What started out as a negative turned into a positive because your team was on top of the situation. Bravo!

I am going to send Kate more info about specific experiences, but it is worth noting that our black cab guides Jack and John were wonderful as was Delianne for our walking tour. Also, the Restaurant 1890 dinner was an unforgettable experience. Wimbledon was an extraordinary tour and experience! And, we really enjoyed the (long) day in Cotswold.

We didn’t get much out of the Tower of London tour - the line to see the Crown Jewels was so long it was essentially prohibitive for me because of my walking/standing limitations. If i had it to do again, i would skip the Stonehenge/Windsor Castle/Bath tour. Stonehenge wasn’t worth the trip in a crowded bus. We had way too little time at Windsor Castle. And while Bath was a nice city, again I’m not sure worth the trip. Having it to do over i would skip Stonehenge (pictures and write ups cover it nicely) and Bath and i would take a train to Windsor Castle and spend much more time there. I have seen Phantom twice in NYC and once in Toronto and. while enjoyable, i felt the London production was somewhat scaled back from those shows.

Hotel Review
Great Scotland Yard Hotel
London

First class hotel. Location was superb! Accommodations were very comfortable. Service was excellent. Front desk was a little confrontational. Restaurants were not exceptional, but very nice.

Authenticity & Character
Location
Close to everything with good transportation options.
Staff
Cleanliness & Comfort
Activity Reviews
Cotswolds Private Tour
Cotswolds Private Tour
England

Highly informative and enjoyable tour. John, our guide was very good about accommodating us throughout the day. It took us 11 hours but was well worth it . Being there is like stepping back in time!

Quality of Experience
Guides, Drivers and Staff
Transport
Tasting Menu at Restaurant 1890 by Gordon Ramsay at The Savoy Hotel
Tasting Menu at Restaurant 1890 by Gordon Ramsay at The Savoy Hotel
London

A lifetime memory. The food was very nice. the presentation and service were exceptional.

Wimbledon Lawn Tennis Museum and Tour
Wimbledon Lawn Tennis Museum and Tour
London

We learned so much and had a very enjoyable time. They were gracious about letting me use a wheelchair to avoid the walking.

Stonehenge and Windsor Castle from London
Stonehenge and Windsor Castle from London
London

See my earlier review.

The Royal London Tour: Changing of the Guard and More
The Royal London Tour: Changing of the Guard and More
London

Delianne was a delight and we learned a lot while having an enjoyable time. She was particularly cooperative about my walking limitations.

Tower of London Beefeater Welcome & Crown Jewels
Tower of London Beefeater Welcome & Crown Jewels
London

Beefeater group was too large. I couldn’t stand in the very long line to see the Crown Jewels.

Discover London in a Private Black Cab
Discover London in a Private Black Cab
London

Our guide, Jack, was very knowledgeable and fun. I wish i had asked to see Abbey Road.

Local specialist: Kateryna Garkavenko
Kateryna
Kateryna Garkavenko
Local specialist in London | Replied on Sep 29, 2025
David, Thank you so much for such a lovely and thoughtful review—it honestly means the world to me. I’m over the moon that your trip turned out to be such a special one, with memories from Wimbledon, Restaurant 1890, the Cotswolds, and of course your fantastic guides. I really value your honest thoughts about the Tower of London, Stonehenge, Bath, and Windsor—it’s so helpful to hear what worked best and what you’d change. And I’m so glad that even with the little hiccup at the airport,... Read more

David,

Thank you so much for such a lovely and thoughtful review—it honestly means the world to me.

I’m over the moon that your trip turned out to be such a special one, with memories from Wimbledon, Restaurant 1890, the Cotswolds, and of course your fantastic guides.

I really value your honest thoughts about the Tower of London, Stonehenge, Bath, and Windsor—it’s so helpful to hear what worked best and what you’d change. And I’m so glad that even with the little hiccup at the airport, the team were quick to step in and make it right.

Most of all, I’m just so happy you felt looked after the whole way through. It’s been such a joy planning this adventure with you, and I can’t wait to hear more when you send me details about the experiences that stood out most.

Big hugs,
Kate

Royal Croatian Tours was amazing!!
Croatia | Sep 15 - Sep 27, 2025

David
David M.
Kansas City, MO | Reviewed on Sep 29, 2025

Sarah and Ivan with Royal Croatian Tours put together the most amazing 2 week trip for my wife and me. It was seamless! Everything was planned perfectly. Great hotels, B&Bs, tour guides and resturant suggestions were outstanding. Best trip ever. You can't go wrong with Sarah, Ivan and Royal Croatian Tours!

Local specialist: Sarah Cosic

Good trip with a few itinerary issues
Portugal | Sep 13 - Sep 27, 2025

Helene
Helene M.
Canada | Reviewed on Sep 29, 2025
We enjoyed our trip and covered most of the country. Porto, Ciumbra, Lisbon, Ibidos were great places to visit. Read more

We enjoyed our trip and covered most of the country. Porto, Ciumbra, Lisbon, Ibidos were great places to visit.

Hotel Reviews
Lagos Avenida Hotel
Lagos
Authenticity & Character
Location
I
Staff
Cleanliness & Comfort
Évora Olive Hotel
Évora
Authenticity & Character
Location
On
Staff
Cleanliness & Comfort
The grounds were not overly inviting, could be better maintained
MeraPrime Gold Design Hotel
Lisbon
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The decor is a little outdated as needs updating
Sapientia Boutique Hotel
Coimbra
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Editory Garden Porto Hotel
Porto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Scenic Algarve E-Bike Private Experience
Scenic Algarve E-Bike Private Experience
Portugal

It was supposed to be a private tour but we found out the day before that it was going to be a group tour and we were not offered an alternative.

Quality of Experience
Exploring the Cork Tradition of the Alentejo
Exploring the Cork Tradition of the Alentejo
Portugal

The tour was supposed to be 3 hours and it was shorter by 1 hour. The guide told us that we didn’t spend enough time at the store and the tower of the castle was closed so it made the tour shorter. She should have adjusted her plan and improvise to add another element to the tour since she is a tour guide knowledgeable in the area. The cork tour itself is not enough for a tour you should add a winery tour to make it worth it.

Quality of Experience
Guides, Drivers and Staff
Transport
Sintra Heritage Hike: Hidden Secrets
Sintra Heritage Hike: Hidden Secrets
Portugal

Our guide was excellent and we enjoyed the steep hike up. He took us to a nice coffee shop and we enjoyed his company.

Quality of Experience
Guides, Drivers and Staff
Transport
Hands-On Cooking Class with a Local Chef
Hands-On Cooking Class with a Local Chef
Porto

We didn’t have the cooking class but the local food tour. It was fine but the tour guide was more interested in talking about himself and his drinking adventures than educating us on the local food and drinks. Not impressed I heard from other tourists that they had a great time so I would say that the activity can be great if you have a good guide.

Quality of Experience
Food
Guides, Drivers and Staff
Get to Know Lisbon with a Local
Get to Know Lisbon with a Local
Lisbon
Quality of Experience
Guides, Drivers and Staff
Day Excursion to Douro Valley: Wine Tasting & Hiking Routes
Day Excursion to Douro Valley: Wine Tasting & Hiking Routes
Porto
Quality of Experience
We were told that we would go to a winery in the itinerary but on the day of the activity they told us that the hike was too long so we would have lunch at the local restaurant and we would a stop to have a glass of wine on the way back. What is the point of going to the Douro Valley if you don’t visit a winery and the local wine? In the end our driver found a solution and we got to visit a winery but the agency dropped the ball.
Guides, Drivers and Staff
The driver save the day and made things right!
Transport
Peneda-Gerês National Park Experience: Easy Hike & Cultural Experience
Peneda-Gerês National Park Experience: Easy Hike & Cultural Experience
Porto

We were expecting to hike for at least 2-3 hours but the hiking was quite shorter than expected and others in the group were also surprised. The drive to get to the park was almost 2 hours each way and the van was extremely uncomfortable with too many people which means that we have to change seats along the way so people would take turn sitting at the back of the car. This is not acceptable for a 4 hour ride on the highway.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
E-Bike Experience Through Historic Porto
E-Bike Experience Through Historic Porto
Porto

The tour was supposed to be 3 hours but it only lasted 2 hours so we didn’t get the full value. I think the description needs to clearly reflect that duration of the activity to avoid disappointment

Quality of Experience
Guides, Drivers and Staff
Local specialist: Marina Courtaut
Marina
Marina Courtaut
Local specialist in Madrid | Replied on Oct 30, 2025

Hi Helene, thank you for taking the time to write your trip review 😊I am glad to hear that overall you had a great trip🤗 As mentioned before the wine and hike experience in the Douro Valley is a long day and so you can do it all in a relaxed way we only include a wine tasting as adding a winery visit will take too much time of the hiking but I am glad our guide could finnally squize a winery visit 🤩We appreciate your comment about the duration of the bike tour, we have corrected this mix up with the duration so there is no confusion. Warm regards from the Espiritu Travel team!

The trip was flawless! Racquel was so respons...
Portugal | Sep 21 - Sep 28, 2025

Tory
Tory R.
Atlanta, GA | Reviewed on Sep 29, 2025
The trip was flawless! Racquel was so responsive and helpful. She made our trip memorable and stress free. We highly recommend her and the team! Read more

The trip was flawless! Racquel was so responsive and helpful. She made our trip memorable and stress free. We highly recommend her and the team!

Hotel Review
Jardim da Batalha Boutique Hotel by Shiadu
Porto

Wonderful breakfast. Attentive staff. Convenient location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
A Timeless Experience: Vintage Car Ride & Wine Tasting
A Timeless Experience: Vintage Car Ride & Wine Tasting
Porto

Our tour guides were so sweet and kind and informative.

Quality of Experience
Guides, Drivers and Staff
Soooooo sweet and caring. Loved them both!
Transport
Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Sep 29, 2025

Hi Tory! Thank you so much for taking the time to share the feedback of your family trip to Portugal. I am glad to know that you had a great times😊 It was a pleasure creating this experience for you Michael and your family and we get in touch again for future adventures. All the best, Raquel

the hotels were all excellent choicesall but...
Spain | Sep 21 - Sep 27, 2025

J
JEAN B.
Flagami, FL | Reviewed on Sep 29, 2025

the hotels were all excellent choices
all but one of the guides were excellent, with the best guide in Malaga and the weakest in Granada
only issue was car service at Madrid airport and inability to contact driver

Local specialist: Manuela Cardillo
Manuela
Manuela Cardillo
Local specialist in Madrid, Brescia | Replied on Sep 29, 2025

Hi Jean, thank you for your kind feedback! We're thrilled you enjoyed the hotels and had great experiences with most of the guides, especially in Málaga. We appreciate your note on the Granada guide and on the airport pickup. Feedback like yours is important as we continue to improve.
We hope to have the pleasure of assisting you on another journey in the future!

Fascinating country
Morocco | Sep 17 - Sep 24, 2025

Rosanne
Rosanne J.
Australia | Reviewed on Sep 29, 2025
The trip was well planned and the Riad’s were fabulous. Way better than big international hotels and the people therewere so lovely. Our driver , Soufiane, is an excellent driver and handled the horrible roads and long days admirably.
Zara our guide in Fez, was terrific, we really enjoyed our day with her.
Glamping in the Sahara was a standout part of the trip, but after a 9 hr drive from Fez, we were put onto the camels and sent off without any break or instructions from the camel...
Read more

The trip was well planned and the Riad’s were fabulous. Way better than big international hotels and the people therewere so lovely. Our driver , Soufiane, is an excellent driver and handled the horrible roads and long days admirably.
Zara our guide in Fez, was terrific, we really enjoyed our day with her.
Glamping in the Sahara was a standout part of the trip, but after a 9 hr drive from Fez, we were put onto the camels and sent off without any break or instructions from the camel handlers.
Marrakesh Medina is easy to navigate , even though it’s completely crazy, so would have preferred the guide to be with us for a tour of marrakesh , rather than the Medina. It was a short half day tour, and we had to plan a quick drive around marrakesh ourselves, on the way to the airport, otherwise we wouldn’t have seen any of it outside the Medina.

Hotel Reviews
Riad Aventurine
Marrakech

Fatima is so lovely and helpful. Great location. Easy to navigate in the crazy Marrakesh Medina. Stunning roof terrace for breakfast with comfy loungers too

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Caravane
Ouarzazate

We ate dinner in the road and it was delicious. We were exhausted from 2 long days of driving and thoroughly enjoyed a quiet dinner and early night.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Safia
Rabat

Not the most comfortable bed but otherwise fabulous

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Sayeda Alhora
Fes
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Luxury Camp Chebbi
Merzouga

Beautiful camp, stunning location, super friendly and lovely staff, who are the evening entertainers too. Excellent experience

Authenticity & Character
Location location location
Location
Middle of the Sahara for sunrise. What could be better?
Staff
The staff were all terrific
Cleanliness & Comfort
Superb comfort and very clean
Local specialist: Yassine Echcherki
Yassine
Yassine Echcherki
Local specialist in Morocco, New York, Spain | Replied on Sep 30, 2025
Thank you so much for taking the time to share your detailed feedback! We’re thrilled to hear that you enjoyed the Riads, the Sahara glamping experience, and the exceptional support from Soufiane and Zara. It’s wonderful to know that these elements made a lasting impression on your trip. We also truly appreciate your constructive comments regarding the camel experience and the Marrakesh tour. Your feedback helps us improve the flow and structure of our programs so future travelers have an... Read more

Thank you so much for taking the time to share your detailed feedback! We’re thrilled to hear that you enjoyed the Riads, the Sahara glamping experience, and the exceptional support from Soufiane and Zara. It’s wonderful to know that these elements made a lasting impression on your trip.

We also truly appreciate your constructive comments regarding the camel experience and the Marrakesh tour. Your feedback helps us improve the flow and structure of our programs so future travelers have an even smoother experience.

It was a pleasure planning your trip, and we hope to welcome you on another adventure soon!

Trip of a lifetime and fantastic support from...
Italy | Aug 28 - Sep 11, 2025

D
David R.
Singapore | Reviewed on Sep 29, 2025

Trip of a lifetime and fantastic support from both Elisa and Lorenzo

Local specialist: Elisa Sciabica
Elisa
Elisa Sciabica
Local specialist in Milan | Replied on Sep 29, 2025

Dear David,
Thank you so much for your wonderful words! We're so happy to hear that your trip was a lifetime experience. Lorenzo and I loved helping you create those special memories!

If you ever decide to travel again, we’ll be here to make it just as amazing.

Take care and hope to see you soon!
Elisa

We had an amazing trip to Brazil thanks to KIMKIM
Brazil | Sep 5 - Sep 19, 2025

R
Rose M.
Ireland | Reviewed on Sep 29, 2025
We had an amazing trip to Brazil thanks to the KIMKIM. I worked with Federico to arrange all airport pickups and drop offs as well as guided tours for Rio, Iguazu Falls and Manaus. Our airport pickups and drop offs were timely, pleasant and all drivers helped with the luggage. All guides were excellent, spoke perfect English and were very knowledgeable on the surroundings, flora and fauna. Jacqueline was our guide in Rio. We had 1/2 day booked for our first day, then a full day tour for our... Read more

We had an amazing trip to Brazil thanks to the KIMKIM. I worked with Federico to arrange all airport pickups and drop offs as well as guided tours for Rio, Iguazu Falls and Manaus. Our airport pickups and drop offs were timely, pleasant and all drivers helped with the luggage. All guides were excellent, spoke perfect English and were very knowledgeable on the surroundings, flora and fauna. Jacqueline was our guide in Rio. We had 1/2 day booked for our first day, then a full day tour for our second day. Jacqueline arrived on the first day and informed us that the weather was going to be bad the following so we should see Christ the Redeemer and Sugarloaf on our first day so that we could get good photos. She spent extra time with us Day 1 so that we could see the iconic city sights in the best light/weather. We really appreciated this. Also, she took us through the priority lines (age related) at Sugarloaf so we did not have to spend extra time in line.
On to Iguazu Falls and the amazing Jessica was our guide there. She was at the airport to greet us when we arrived, and she provided the most amazing service. Jessica was so informative on all the flora and fauna of Iguazu and also on the history of Brazil. It was such a pleasure to spend time with her. She escorted us to the Brazilian side of the falls on day 1 and to the Argentinian side on day 2. Everything went smoothly without a hitch. Jessica was such an excellent guide, she far exceeded our expectations.
On to Manaus and we had Edvaldo for our boat trip on the Amazon. Edvaldo was a great guide, he spoke perfect Engligh and was informative and entertaining. We could not have asked for a better experience.
Thank you KIMKIM for such an amazing experience. Your people are the best!!

Local specialist: Federico Alessandri
Federico
Federico Alessandri
Local specialist in Rio de Janeiro | Replied on Sep 29, 2025

Dear Rose, thank you so much for your review!
We are delighted that you enjoyed your trip and had a positive experience with our guides and services.
This is very important to us, which makes us happy to do our beautiful job.
I hope to help you again on your next Brazilian trip :)
All the best and thank you again on behalf of all of us.
Federico

Start to finish KimKim and Margarita looked a...
Colombia | Sep 12 - Sep 21, 2025

Justin
Justin H.
Qatar | Reviewed on Sep 29, 2025

Start to finish KimKim and Margarita looked after every detail of each day- hotels were great, air and land transfers were flawless and our guides in each city were very professional, informative and passionate about their wonderful country- Columbia.
A great adventure, very well priced, safe and really memorable. Exceeded all expectations

Thanks KimKim Team

Local specialist: Margarita Moreno
Margarita
Margarita Moreno
Local specialist in Bogota | Replied on Sep 29, 2025

Thank you so much, Justin, for sharing your wonderful feedback. It makes us truly happy to know that every detail, from the hotels to the transfers and guides, helped create a trip that exceeded your expectations.

Your words mean a lot to us, as our team’s passion is to deliver exactly what you described: safe, authentic, and memorable experiences.

We hope to welcome you back for another adventure soon 🇨🇴
There’s always more of Colombia waiting for you!

Best,
Margarita

5 Star
Vietnam | Sep 17 - Sep 26, 2025

Frank
Frank Z.
Chicago, IL | Reviewed on Sep 29, 2025
The only reason I didnt give 5 stars is that we didnt get to our first destination until 3:30 am and the sleeper bus ride was not pleasant. Also there were no vacancies when we arrived at Ha Giang homestay and had to be taken to a hotel, but the hotel was very nice. Other than that, the trip was very nice.
I especially enjoyed the 2-1/2 day motorbike tour including homestay.s Our motorbike drivers , Ben and (Tangh?) were very friendly and accommodating. They were fun guys and added a lot...
Read more

The only reason I didnt give 5 stars is that we didnt get to our first destination until 3:30 am and the sleeper bus ride was not pleasant. Also there were no vacancies when we arrived at Ha Giang homestay and had to be taken to a hotel, but the hotel was very nice. Other than that, the trip was very nice.
I especially enjoyed the 2-1/2 day motorbike tour including homestay.s Our motorbike drivers , Ben and (Tangh?) were very friendly and accommodating. They were fun guys and added a lot of fun to the trip.
The Ha Long Bay overnight cruise was enjoyable. Although I didnt participate in the activities, I found it very relaxing.
Last but not least, our day tour of Hanoi including Ho Chi Minh mausoleum was very interesting. Our guide Phong Nguyen gave much detail explanation to what we seeing. Very educational.
So, I would give it 5 star review but consider the problematic logistics early on.

Hotel Reviews
Milalux Cruise
Ha Long

This was a very enjoyable cruise. The only comment I would make is that the person giving the introductory talk was very difficult to understand

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local Homestay in Du Gia ( Ha Giang )

Very nice homestay. Good food. The only exception i have is that we we offered coffee only once, either before or during meals.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Friend Hotel Ha Giang
Authenticity & Character
Location
Staff
Cleanliness & Comfort
MK Premier Boutique hotel
Hanoi

Hotel was clean and comfortable. The manager and staff went out of their way to make our stay as pleasant as possible

Authenticity & Character
Location
Located in Old Quarter. Very concenient
Staff
Cleanliness & Comfort
Activity Review
 Hanoi City tour- Hoa Lo Prison - Huu Tiep Lake - Ho Chi Minh Complex
Hanoi City tour- Hoa Lo Prison - Huu Tiep Lake - Ho Chi Minh Complex
Hanoi
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Hien Do
Hien
Hien Do
Local specialist in Vietnam | Replied on Oct 10, 2025

Dear Frank,

We would like to thank you for taking the time to write this review of your holiday.

Your feedback is highly appreciated, as it enables us to further develop our services and organize memorable trips for our future clients.

Thank you again for choosing our company and we hope to see you again!

With my best regards,
Hien

turtle experience was great. Mario offered e...
Costa Rica | Sep 15 - Sep 22, 2025

D
diane s.
Denver, CO | Reviewed on Sep 29, 2025
turtle experience was great. Mario offered exceptional assistance to our safe viewing of the nesting. one canal viewing would have been enough (we opted for early morning and later tours same day). definitely the waterfall excursion was way out of our ability or interest and walk through the second park was hot and offered nothing new. the chocolate expeience also was very hot but the Indiginous presenters were very kind. The great travel distance between activities was also... Read more

turtle experience was great. Mario offered exceptional assistance to our safe viewing of the nesting. one canal viewing would have been enough (we opted for early morning and later tours same day). definitely the waterfall excursion was way out of our ability or

interest and walk through the second park was hot and offered nothing new. the chocolate expeience also was very hot but the Indiginous presenters were very kind. The great travel distance between activities was also taxing. I wish activities could have been more localized, but I understand that is how the geography presents. THe accomodations at the coffee plantation were exceptional.
special thanks to you and Nancy for the turtle nesting fee.

Local specialist: Holden Ketchum
Holden
Holden Ketchum
Local specialist in Cartago, Costa Rica | Replied on Sep 30, 2025

Thank you Diane for your review. I'm glad that you got to see the turtles in Tortuguero and that Mario took good care of you.
I'm sorry to hear that the rest of your trip was a little difficult. It's true that the Caribbean Coast, in fact much of Costa Rica, is very hot as we are in the tropics. Hopefully you were still able to enjoy some moments with beautiful views and time with your friend.

Thank you
Holden Ketchum
Serendipity Adventures

Bessi, our guide was amazing. He was very kno...
Iceland | Sep 21 - Sep 27, 2025

V
Vandana K.
Dallas, TX | Reviewed on Sep 29, 2025
Bessi, our guide was amazing. He was very knowledgeable about the area, a native icelander, kept us intrigued with history and stories about certain places.
He made sure we were safe wherever we visited.
He also made sure we got footsteps and restrooms stops in timely manner.
Read more

Bessi, our guide was amazing. He was very knowledgeable about the area, a native icelander, kept us intrigued with history and stories about certain places.
He made sure we were safe wherever we visited.
He also made sure we got footsteps and restrooms stops in timely manner.

Hotel Review
Reykjavík Marina - Berjaya Iceland Hotels
Reykjavík
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Sólheimajökull  Glacier Walk - Part of Multi Day Tour with Private Driver Guide
Sólheimajökull Glacier Walk - Part of Multi Day Tour with Private Driver Guide
Iceland
Explore Jökulsárlón Glacier Lagoon by Zodiac Boat
Explore Jökulsárlón Glacier Lagoon by Zodiac Boat
Iceland
Glacier Ice Cave Experience as part of a Multi Day Private Tour
Glacier Ice Cave Experience as part of a Multi Day Private Tour
Iceland
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Guðmundur Óli Pálmason
Guðmundur Óli
Guðmundur Óli Pálmason
Local specialist in Iceland | Replied on Sep 30, 2025

Thank you very much for the kind review.
Bessi is absolutely an amazing guide and a great person, so I'm not at all surprised to hear he took such great care of you, but it does make me happy to hear

I do hope we'll see you in Iceland soon again!

Croatia, a trip of a lifetime!
Croatia | Sep 19 - Sep 28, 2025

Julie
Julie M.
Ashburn, VA | Reviewed on Sep 29, 2025
Croatia, a trip of a lifetime! With less than two months to plan this trip, Sarah was fantastic! The accommodations, private tours, tranfers via taxi or ferry were all great! If there ever was a question while traveling, Sarah or Ivan were available 24 /7 to address it. As two women traveling alone in a foreign country, it was so nice to be able to contact someone with any questions. We truly enjoyed our time in Split, Hvar and Dubrovnik, especially our bike tour in the mountains south of... Read more

Croatia, a trip of a lifetime! With less than two months to plan this trip, Sarah was fantastic! The accommodations, private tours, tranfers via taxi or ferry were all great! If there ever was a question while traveling, Sarah or Ivan were available 24 /7 to address it. As two women traveling alone in a foreign country, it was so nice to be able to contact someone with any questions. We truly enjoyed our time in Split, Hvar and Dubrovnik, especially our bike tour in the mountains south of Dubrovnik with our guide, Adrian. Adrian went out of his way to show us true Croatian hospitality. Croatia is truly a beautiful country and so are its people! Thanks Sarah for such a wonderful trip!

Hotel Reviews
Hotel Ivka
Dubrovnik

Newly renovated hotel with spacious rooms. Convenient to the bus to get to old town. Delicious breakfast. Very friendly and accommodating staff.

Authenticity & Character
Location
Convenient to the bus to get to old town. If you wanted to pay more for accommodations to be closer to old town you could do that but this was good for us
Staff
Very friendly staff. Very accommodating
Cleanliness & Comfort
Pharos Hvar Bayhill Hotel
Hvar

Staff worked with our travel agent when they made a mistake with our room. And they were attentive in finding a missing bag. Beautiful pool and nice breakfast

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Garden Apartment Hotel
Split

Authentic, clean, very convenient. Our host was very attentive and helpful

Authenticity & Character
It is an authentic building on a hill in Split that is updated on the interior. Love the terrace with the grapevines and grapes hanging overhead with views of the water
Location
Staff
Not sure of his name but he was around to make sure we had everything we needed for our stay
Cleanliness & Comfort
Pillows Could have been better
Activity Review
E-bike tour in Dubrovnik with wine tasting and snacks (small group)
E-bike tour in Dubrovnik with wine tasting and snacks (small group)
Dubrovnik

Can’t say enough about Adrian and this biking tour! ! . It was so nice to get out of the city for the day and experience the small towns of Croatia. Enjoyed the spectacular scenery, the lunch on the river , talking to the winemakers at the winery, and getting to know Adrian and his family. By the end of the day, Adrian was more than a tourguide, he was our new friend!

Quality of Experience
The authenticity of Adrian. He really wanted us to have a good time and we learned a lot about his culture.
Guides, Drivers and Staff
Adrian Was very accommodating . He knew we were having a good time at the winery and did not want to shorten our experience so his wife volunteered to take us back to Dubrovnik because he had to get to work. Never felt rushed. We felt like part of the family!
Transport
Car was very nice and ride to our biking destination was pleasant and informative
Local specialist: Sarah Cosic

Amazing Australia Experience
Australia | Aug 29 - Sep 12, 2025

Lily
Lily U.
Wilmington, DE | Reviewed on Sep 29, 2025
This was our first time traveling with KimKim, and everything was absolutely perfect. It was such a pleasure working with Siena and Greg—they were amazing and answered all my questions along the way. Siena even went the extra mile and created a video for me, which was so helpful with my busy schedule, to walk through the itinerary and set expectations for our trip to Australia. Everything went exactly as planned. We did have one small issue with a missed pickup, which required us to take a... Read more

This was our first time traveling with KimKim, and everything was absolutely perfect. It was such a pleasure working with Siena and Greg—they were amazing and answered all my questions along the way. Siena even went the extra mile and created a video for me, which was so helpful with my busy schedule, to walk through the itinerary and set expectations for our trip to Australia.

Everything went exactly as planned. We did have one small issue with a missed pickup, which required us to take a taxi for a long ride from the airport to our hotel. But when we reached out to KimKim, they immediately refunded the fare without any hassle. Their attention to detail and the level of customer support provided while we were traveling were absolutely incredible.

I highly recommend KimKim and will definitely book with them again. Thank you for making this such a memorable trip!

Hotel Reviews
Spicers Balfour Hotel
Brisbane
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Silky Oaks Lodge
Finlayvale
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Alba
Adelaide
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sea Dragon Kangaroo Island
Willoughby

Beautiful place in Kangaroo Island

Authenticity & Character
Location
Awww
Staff
Cleanliness & Comfort
Amora Hotel Jamison Sydney
Sydney
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Tamborine Mountain & Lamington National Park Trip
Private Tamborine Mountain & Lamington National Park Trip
Brisbane
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Brisbane - Free Day
Brisbane - Free Day
Brisbane
Quality of Experience
Great Barrier Reef Snorkeling Excursion
Great Barrier Reef Snorkeling Excursion
Port Douglas
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Daintree Rainforest Full Day Adventure by 4WD
Daintree Rainforest Full Day Adventure by 4WD
Australia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Adelaide Hills & Hahndorf Village Day Trip
Adelaide Hills & Hahndorf Village Day Trip
Adelaide
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Blue Mountains Day Trip
Private Blue Mountains Day Trip
Sydney
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Siena Mueller
Siena
Siena Mueller
Local specialist in Kimkim HQ | Replied on Oct 07, 2025

Lily! ✨ It was such a pleasure helping you plan this adventure, and I’m so glad to hear everything went smoothly (minus that one hiccup—which I’m happy we could quickly resolve). I really appreciate you mentioning the video walkthrough—it’s great to know it made things easier with your busy schedule. I’m so glad this trip was such a memorable experience, and I’d love to help you plan your next one when the time comes!

We loved our entire trip! Our specialist, Ele...
Japan | Sep 11 - Sep 28, 2025

S
Sandy N.
Seattle, WA | Reviewed on Sep 29, 2025
We loved our entire trip! Our specialist, Eleanor listened to what we were looking for in our trip, and arranged it for us. We loved seeing the usual tourist centers of Tokyo and Kyoto, but really loved the less touristed areas, especially the mountain towns of Tsumago and Narai. The lodgings were great, and the pace was suited to the way we like to travel. Eleanor also provided us with detailed instructions on how to get around, and suggestions of sights to see, since we were traveling... Read more

We loved our entire trip! Our specialist, Eleanor listened to what we were looking for in our trip, and arranged it for us. We loved seeing the usual tourist centers of Tokyo and Kyoto, but really loved the less touristed areas, especially the mountain towns of Tsumago and Narai. The lodgings were great, and the pace was suited to the way we like to travel. Eleanor also provided us with detailed instructions on how to get around, and suggestions of sights to see, since we were traveling independently.

Hotel Reviews
Hotel Fukinomori

We wished we had more time in this place. It was in the woods, somewhat isolated, very quiet and in a beautiful setting. The dinner provided by the hotel was wonderful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
BYAKU Narai
Narai

This hotel had an old Japan feel to it, yet with all the comforts. We had a large room with a private onsen, and the dinner that evening was amazing. It was the most enjoyable stay I’ve ever had in a hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tea Ceremony in Kyoto FLOWER TEAHOUSE
Tea Ceremony in Kyoto FLOWER TEAHOUSE
Kyoto

At first I thought this would be a little superficial and not very interesting, but our hostess made it fun. We could laugh at ourselves a bit as we tried to go through the proper motions and expressions. It not only added to our cultural understanding, but was fun in the process.

Quality of Experience
Guides, Drivers and Staff
Full Day Tokyo City Tour
Full Day Tokyo City Tour
Tokyo

This was a good introduction to Tokyo. Our guide was personable and not only showed us the sights, helped us understand some of the cultural nuances that we would have missed on our own. This provided a good base for our further travels in Japan.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on Sep 29, 2025

Hi Sandy,

Thanks so much for your kind and detailed feedback! I'm really happy to hear you enjoyed the trip and that the hotels worked out so well. It was such a pleasure helping to put this journey together, and I'm glad it's left you with great memories to take home.

All the best,
Eleanor

Norway - an exquisitely beautiful country
Norway | Sep 9 - Sep 23, 2025

Lisa
Lisa S.
San Jose, CA | Reviewed on Sep 28, 2025
Norway is an exquisitely beautiful country. The fjords, mountains, and other scenery were breathtaking. We had two weeks immersed in cruising the fjords with wonderful guides, self-guided hiking up to the ridges for breathtaking views, biking in a small town, and kayaking in the Norwegian Ocean. It was a nice balance of different activities. The overall planning and pre-booking with detailed itinerary was excellent. This upfront planning let us relax and enjoy the beautiful scenery... Read more

Norway is an exquisitely beautiful country. The fjords, mountains, and other scenery were breathtaking. We had two weeks immersed in cruising the fjords with wonderful guides, self-guided hiking up to the ridges for breathtaking views, biking in a small town, and kayaking in the Norwegian Ocean. It was a nice balance of different activities.

The overall planning and pre-booking with detailed itinerary was excellent. This upfront planning let us relax and enjoy the beautiful scenery without having to navigate logistics. Hotels were nice and centrally located for walking convenience to activities. The days were fairly scheduled with activities but opportunities to have free time to explore.

Highly recommend KimKim to plan your next adventure.

Local specialist: Alex Mottler
Alex
Alex Mottler
Local specialist in kimkim HQ | Replied on Nov 24, 2025
Thank you so much for sharing this wonderful review, Lisa. We’re so glad to hear that your two weeks in Norway were filled with such memorable experiences—from fjord cruises and ridge hikes to biking and kayaking. It sounds like you enjoyed a perfect mix of adventure and scenery. We’re especially glad that the detailed planning and pre-booked itinerary allowed you to relax and focus on the beauty around you. It’s great to know the centrally located hotels and balance of scheduled activities... Read more

Thank you so much for sharing this wonderful review, Lisa. We’re so glad to hear that your two weeks in Norway were filled with such memorable experiences—from fjord cruises and ridge hikes to biking and kayaking. It sounds like you enjoyed a perfect mix of adventure and scenery.

We’re especially glad that the detailed planning and pre-booked itinerary allowed you to relax and focus on the beauty around you. It’s great to know the centrally located hotels and balance of scheduled activities and free time worked well for your travel style.

Thank you for recommending us! Your kind words mean a great deal. We’d love to help you plan another adventure whenever you’re ready!

Anders and the team were knowledgeable and ef...
Norway | Aug 18 - Aug 27, 2025

D
Denise C.
Newark, NJ | Reviewed on Sep 28, 2025

Anders and the team were knowledgeable and efficiently mapped out a great trip for us. Definitely eliminated stress and hours of research for us.

Local specialist: Anders Westlund
Anders
Anders Westlund
Local specialist in Kristiansand | Replied on Sep 29, 2025

Thank you so much for your kind words, Denise! 🌟 It was a real pleasure helping you plan your Norway adventure. I’m glad we could take the stress out of the process so you could simply enjoy the trip. Wishing you many more wonderful travels ahead — and hopefully, Norway will welcome you back again one day!

Best regards,
Anders

Amazing Egypt and Jordan Journey with Fantastic Local Support
Egypt | Sep 19 - Sep 27, 2025

Lisa
Lisa G.
Bethesda, MD | Reviewed on Sep 28, 2025
This was my fifth time using kimkim, and once again it was an amazing experience from start to finish. The planning and booking process was straightforward, well-organized, and gave me confidence that all the details were being handled with care. I continue to return to kimkim because the platform consistently delivers well-curated trips with outstanding local connections. Our local specialist, Habiba, was exceptional. She was always responsive, professional, and supportive, not only... Read more

This was my fifth time using kimkim, and once again it was an amazing experience from start to finish. The planning and booking process was straightforward, well-organized, and gave me confidence that all the details were being handled with care. I continue to return to kimkim because the platform consistently delivers well-curated trips with outstanding local connections.

Our local specialist, Habiba, was exceptional. She was always responsive, professional, and supportive, not only during the planning stages but also while the trip was happening. She made sure that every detail was addressed and went above and beyond to provide clarity and reassurance when needed. Her knowledge, attentiveness, and calm approach helped make this trip seamless.

The trip itself was unforgettable. From the awe-inspiring Pyramids of Giza to the beauty of Petra and the vast landscapes of Wadi Rum, the itinerary was well-balanced with both guided experiences and free time. Accommodations were comfortable, transportation was reliable, and the overall flow of the trip worked beautifully.

I highly recommend kimkim to anyone considering a trip like this. After five experiences, I can confidently say that kimkim continues to provide life-changing travel opportunities with the right mix of structure, flexibility, and personalized support.

Local specialist: Habiba Mohamed

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.