Kimkim Trip Reviews

4.8
Based on 16,542 ratings
Read 16,542 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Great Trip to Vietnam
Vietnam | Nov 3 - Nov 10, 2024

Garrett
Garrett H.
| Reviewed on Nov 17, 2024
Our specialist, Huyen, was great to work with. She helped us take different pieces of different tours to come up with our own itinerary, move dates around, and answered all of our questions. From the moment we landed in Hanoi, we felt well taken care of even if we were unable to communicate with the local drivers. All of the drivers and tour guides were friendly and on-time. When moving from one activity or guide to the next, we were always handed off to someone who would then take care of... Read more

Our specialist, Huyen, was great to work with. She helped us take different pieces of different tours to come up with our own itinerary, move dates around, and answered all of our questions.

From the moment we landed in Hanoi, we felt well taken care of even if we were unable to communicate with the local drivers. All of the drivers and tour guides were friendly and on-time. When moving from one activity or guide to the next, we were always handed off to someone who would then take care of us.

Ha Long Bay was definitely a highlight of our trip. The views were amazing and we especially enjoyed kayaking between the rock formations. Plus we got to know other travelers on the ship. We were also pleasantly surprised by the large size of the cabin on the Swan Cruise ship.

In Ho Chi Minh City, we really enjoyed our food tour with Phat from Saigon Food Tour. He was fun and enthusiastic, and he took us to a couple places off the beaten path. The food was all delicious and we learned about the culture.

In Hoi An, highlights included a ride in a basket boat, a walking tour of the old town, and a hands on cooking class.

Though we had a couple of obligatory stops at the tourist centers where they try to sell you everything, I'm confident that I would not have been able to plan as successful a trip on my own.

Hotel Reviews
Calista Sai Gon Hotel

Hotel was clean and staff was friendly, but the hotel is in a very loud area and the windows do not block any of the sound.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Swan Cruise

This ship was really nice and the staff were very friendly. The rooms were bigger than we expected. Everything was well organized. We really enjoyed the kayaking between the rock formations. Would definitely recommend.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hoi An Rose Garden Hotel
Hoi An

Great hotel and friendly staff. We took advantage of the onsite spa.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
AMIRA HOTEL HANOI

This hotel was right in the heart of things, but wasn't noisy. Everything was clean and the staff were helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hanoi Cooking Class & City Tour
Hanoi Cooking Class & City Tour
Hanoi

The city tour was OK. Our guide didn't seem to really have a plan so we wandered around aimlessly and he kept pointing out the same items at different stalls. Even after he asked if we were ready for lunch, we wandered around much longer than expected before finding a place to eat. I think it threw him off when we asked for local food and not a touristy restaurant. For the cooking class, the chef was great and we were definitely able to get hands on with making the delicious food. The location was a bit difficult for our driver to find. We weren't expecting a cooking class with just the two of us and we also didn't expect the driver and tour guide to stay with us the entire time.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Halong Bay - Hanoi - Fly to Danang, Transfer to Hoi An
Halong Bay - Hanoi - Fly to Danang, Transfer to Hoi An
Vietnam

Driver was excellent.

Guides, Drivers and Staff
Transport
Hoi An Cooking Class & Cam Thanh Fishing Village:
Hoi An Cooking Class & Cam Thanh Fishing Village:
Hoi An

Excellent excursion. The cooking class was very fun and we enjoyed talking to the other participants. Not only did the chef show how to make the dishes, but there were several assistants to dummy-proof the hands-on part of the class. The food was very tasty. The basket boat ride was one of our highlights. There was clearly a standard agenda. Paddle, visit the professional boaters who could spin their boats very quicky, visiting the fishing man casting his net, visit the karaoke area, do some fishing, and visit the heart sculpture for pictures. Our boatman was super nice.

Quality of Experience
Guides, Drivers and Staff
Transport
Half day city tour to visit Hoi An Ancient Town
Half day city tour to visit Hoi An Ancient Town
Hoi An

Troung was a great and very kind tour guide. She showed us all around the old town and gave us the history.

Quality of Experience
Guides, Drivers and Staff
Transport
Saigon By Night Food Tour - Experience Vietnam on Two Wheels (Small Group tour)
Saigon By Night Food Tour - Experience Vietnam on Two Wheels (Small Group tour)
Ho Chi Minh City

Phat was a great food guide. He was fun and enthusiastic, and he took us to places off the beaten path.

Quality of Experience
Guides, Drivers and Staff
Transport
Cu Chi Tunnels and Ho Chi Minh City Tour
Cu Chi Tunnels and Ho Chi Minh City Tour
Ho Chi Minh City

This was an enlightening experience, but might not be worth the long drive to Cu Chi from HCMC. The city tour was good. The lunch was OK. Clearly all of the tour guides take their groups to Nam Du for lunch.

Quality of Experience
Food
Don't go to Nam Du restaurant.
Guides, Drivers and Staff
Transport
Hanoi - Halong Bay Cruise - Overnight on boat
Hanoi - Halong Bay Cruise - Overnight on boat
Ha Long Bay

Highly recommend! Ha Long Bay is beautiful, the Swan Cruises ship was very nice, and the cabins were much bigger than expected. We really enjoyed kayaking between the rock formations as well as meeting other travelers. The guide on the ship was terrific!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Huyen Nghiem
Huyen
Huyen Nghiem
Local specialist in Hanoi, Vietnam | Replied on Jan 01, 2025

Happy New Year, Garrett!

Wishing you and your family a New Year 2025 filled with love, happiness, prosperity and great success ♥️

Thank you so much for sharing your feedback and for your truly heartwarming kind words. I am so happy that you had a wonderful trip with us and appreciated my support.

My team and I hope to have another chance to welcome you back to Southeast Asia soon.

Best wishes for you and your family,
Huyen Nghiem (Ms)

Portugal is Amazing!
Portugal | Oct 28 - Nov 10, 2024

S
Stephanie N.
Ashburn, VA | Reviewed on Nov 17, 2024

Across Portugal was fantastic! The tour groups they hired for us were all amazing! Everything went very smooth from planning to the day of.

Local specialist: Marisa Agulhas
Marisa
Marisa Agulhas
Local specialist in Lisbon | Replied on Nov 18, 2024

Dear Stephanie,

Thank you so much for your wonderful feedback! We're thrilled to hear that your experience exceeded your expectations. It’s our goal to ensure every part of your journey, from planning to the actual experience, goes smoothly, and we're so happy we could deliver that for you.

Thank you once again!
Marisa & Across Portugal Team

Morocco is a beautiful country with amazing ...
Morocco | Nov 4 - Nov 8, 2024

A
Annam M.
Singapore | Reviewed on Nov 16, 2024

Morocco is a beautiful country with amazing people. The trip was very memorable for us. It was a short and sweet trip. Hassan organized out trip well and was very accommodating to our request. Younes our driver and guide was very helpful and made us feel at home and kept looking out for our needs. Will def give him 5 star rating. The hotels and riad we stayed were gorgeous and the spa we ended our trip with was amazing. The whole trip was a charming experience.

Local specialist: Hassan El Amrani
Hassan
Hassan El Amrani
Local specialist in Morocco & USA | Replied on Nov 17, 2024

Hello Annam,
Thank you so much for your heartfelt review!I am delighted to hear that Morocco left an indelible mark on your hearts. Your kind words warm our hearts! So thrilled that Under Moroccan Sun met your expectations, and Younes's exceptional service made you feel at home. He indeed embodies Moroccan hospitality :-)
Thank you again!!
Regards,
Hassan

Loved our guide when we visited Louvre!
France | Nov 2 - Nov 9, 2024

Anuradha
Anuradha D.
San Jose, CA | Reviewed on Nov 16, 2024

Loved our guide when we visited Louvre!

Local specialist: Fanny Venet
Fanny
Fanny Venet
Local specialist in Lyon | Replied on Nov 26, 2024

Thank you Anu for your review! It's been a pleasure to have you and your parents in Paris!
Looking forward to having you and your family in England and Scotland 🤩

Nice trip to Japan November 2024
Japan | Nov 4 - Nov 15, 2024

W
Wayne H.
San Jose, CA | Reviewed on Nov 16, 2024
Leny did an amazing job setting up our trip and our trip schedule. She was attentive throughout the trip and easy to communicate with throughout the trip. Leny added Google maps for us to assist us getting around. Leny also saw that it was my wife’s Birthday during the trip and arranged for some memorable surprises for her. We would highly recommend using Leny to plan a trip for a trip to Japan. Read more

Leny did an amazing job setting up our trip and our trip schedule. She was attentive throughout the trip and easy to communicate with throughout the trip. Leny added Google maps for us to assist us getting around. Leny also saw that it was my wife’s Birthday during the trip and arranged for some memorable surprises for her. We would highly recommend using Leny to plan a trip for a trip to Japan.

Hotel Review
Hakone Kowakien TEN-YU
Hakone

This hotel stay was one of the highlights of our stay in Japan. I would very highly recommend a stay here along with their Kaiseki dinner.

Authenticity & Character
Location
Quiet hotel surrounded by natural beauty.
Staff
Cleanliness & Comfort
Activity Reviews
Sayonara Japan!
Sayonara Japan!
Kansai International Airport (KIX)

The driver was on time and got us to the airport in plenty of time for our departure.

Guides, Drivers and Staff
Authentic Sumo Experience in Tokyo with Chanko-nabe Lunch
Authentic Sumo Experience in Tokyo with Chanko-nabe Lunch
Tokyo
Best Of Shibuya Food Private Tour - Evening
Best Of Shibuya Food Private Tour - Evening
Tokyo

Clara, our tour guide was amazing taking us around Shibuya to off the beaten path places to sample food.

Guides, Drivers and Staff
Full Day Nikko Tour from Tokyo with English Speaking Guide (Private)
Full Day Nikko Tour from Tokyo with English Speaking Guide (Private)
Japan

Very long day trip to Nikko. We went to a waterfall that was fogged in. Walked around town to a okay lake. The highlight was to the Nikko Toshogu Shrine.

Quality of Experience
Guides, Drivers and Staff
Transport
Tokyo to Hakone Private Transfer: Mt. Fuji and Hakone Full-Day Tour with English-Speaking Driver
Tokyo to Hakone Private Transfer: Mt. Fuji and Hakone Full-Day Tour with English-Speaking Driver
Japan

Harry was fantastic

 Kyoto : Experience Tea Ceremony with a Maiko (Geisha) in a Premium course
Kyoto : Experience Tea Ceremony with a Maiko (Geisha) in a Premium course
Kyoto

Maiko was good but I would not recommend this venue or experience.

Quality of Experience
Guides, Drivers and Staff
Full day Osaka Food & Culture Tour with Government Licensed Guide (Private)
Full day Osaka Food & Culture Tour with Government Licensed Guide (Private)
Osaka

This tour was good but there actually was no food provided on this tour. That is the reason for 3 stars. It was history and culture tour only. The food portion was taking a 10 minute walk through Kuromon market.

Half-Day Tokyo Tour with English-Speaking Guide
Half-Day Tokyo Tour with English-Speaking Guide
Tokyo

Excellent day spent with Ritzuko. Very efficient

Full Day Kyoto and Nara Tour with English-Speaking Guide
Full Day Kyoto and Nara Tour with English-Speaking Guide
Japan

Good trip

Nishiki Market Delights: A Brunch Foodie Adventure
Nishiki Market Delights: A Brunch Foodie Adventure
Kyoto

Semi was an amazing guide who wanted us to sample all of the delights of Nishiki market followed by a nice lunch.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on Nov 17, 2024

Hi Wayne and Melinda, welcome back home! thank you so much for sharing your experiences with me! Planning your trip was a real pleasure, and I’m happy to hear you enjoyed it to the fullest. Your feedback will help shape even better itineraries in the future. Wishing you an amazing adventure next time!

Best regards,
Leny

The best way to plan a trip and travel out t...
Vietnam | Nov 2 - Nov 14, 2024

Brittany
Brittany D.
Atlanta, GA | Reviewed on Nov 16, 2024
The best way to plan a trip and travel out there!! We will definitely use KimKim again!! Having the ability to personalize our Vietnam trip with a local agent like Doris was so easy and stress free. She listened to our desires and made it happen! Any questions we had before we traveled and during, she answered! When we got in country, our personal tour guides, Thao and Long, were amazing!!!! So knowledgeable and added so much to our experience! Long went out of the way above and beyond to... Read more

The best way to plan a trip and travel out there!! We will definitely use KimKim again!! Having the ability to personalize our Vietnam trip with a local agent like Doris was so easy and stress free. She listened to our desires and made it happen! Any questions we had before we traveled and during, she answered! When we got in country, our personal tour guides, Thao and Long, were amazing!!!! So knowledgeable and added so much to our experience! Long went out of the way above and beyond to show us around, meeting us after our “tour” was over to make sure we knew places to go during our free time. Both sent us suggestion and messages throughout our stay even when they were no longer with us. We learned so much more than we ever would have had we traveled in a big group or without a guide. It was a trip of a lifetime and I’m so glad we used KimKim!

Activity Reviews
Pu Luong- Ninh Binh - Visit Hoa Lu, Vietnam's  Ancient Capital - Trang An Grottoes Boat Trip
Pu Luong- Ninh Binh - Visit Hoa Lu, Vietnam's Ancient Capital - Trang An Grottoes Boat Trip
Vietnam

The temple and capital were great, but the Trang An boat trip was the Most beautiful place of the whole trip!

Halong Bay - Hanoi - Fly to Hue
Halong Bay - Hanoi - Fly to Hue
Vietnam

Sung Sot Cave is worth the visit! It is massive and worth the time and the climb it takes to get to it!

Hue: Thuy Bieu Ecovillage, Cooking Class & Imperial Citadel
Hue: Thuy Bieu Ecovillage, Cooking Class & Imperial Citadel
Hue

When we got to Hue, we got a new tour guide. Highly recommend having more than one tour guide if visiting different areas of a country! This gave us a whole new perspective of the country that we wouldn't have gotten with one guide the whole time! The Ecovillage is completely worth it!!! They did an amazing job with the cooking class, the bike ride and even surprised us with foot massages after our bike tour! The village tour was fun too! Got to make some incense sticks with the local people.

Hanoi biking  and city tour
Hanoi biking and city tour
Hanoi

This day was an experience :). I will say our favorite part of this day was the biking tour of Hanoi city, around West Lake (Ho Tay). There are so many scooters in the city and learning to bike through the city was something we will never forget!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi - Mai Chau, Valley of White Thai People
Hanoi - Mai Chau, Valley of White Thai People
Vietnam

Such a beautiful area! During the bike tour, we were able to visited with some of the locals while they were working. This began to show us the benifits of having a local guide to be with you, which partnering with KimKim allowed us to do! Our tour guide Thao, had built relationships with the people and understood the culture. This allowed us to get up close and personal with the village people and work along side of them! Bringing us closer to the culture and the land around us! We even got to make our own chopsticks!

Quality of Experience
Our guide had made relationship with the locals which allowed us to get up close and personal with daily life!!
Food
Guides, Drivers and Staff
Tour guide had made
Transport
Mai Chau - Pu Luong
Mai Chau - Pu Luong
Vietnam

ONE OF OUR FAVORITES! We loved the rice field terraces. The beauty of this area is beyond anything I have ever seen. We were able to walk through a couple villages and make our way through the Rice fields.

Ninh Binh - Halong Bay Cruise - Overnight on boat
Ninh Binh - Halong Bay Cruise - Overnight on boat
Ha Long Bay

Halong Bay is beautiful, but be prepared for the crowed that goes along with it! This was one of the days i was looking most forward to, but it was probably one of my least favorite, but still would do it again. This is the only way to really see the Bay fully and experience the vastness of the area. So just do it, but just be prepared.

Hue, Visit Tomb of Emperor Tu Duc - Hoi An
Hue, Visit Tomb of Emperor Tu Duc - Hoi An
Vietnam

Great for those that love history! A lot of this day was focused on history and learning about the dynasties of Vietnam. The Ocean Cloud Pass was beautiful!

Hoi An: Cam Thanh Fishing Village & Hoi An Ancient Town
Hoi An: Cam Thanh Fishing Village & Hoi An Ancient Town
Hoi An

The Coconut Village was so much fun! we really enjoyed the casting nets with our boat driver! We had a private boat that took us to the village and during the boat ride, we each got to cast the net into the water and learn about their fishing processes! The Coconut river and basket boats were a hoot! Lots of people, but you still felt like you were able to see and experience the river on your own!

Guides, Drivers and Staff
Our guide, Long was amazing! He went above and beyond to make sure we had a full experince, even when his "job" was finished, he joined us in the evening to make sure we knew where to go and what to do to get the full experience before the rain showers came the next day!
Day Free in Hoi An
Day Free in Hoi An
Hoi An

Tour Guides know best!!! We asked our guide, Long, what we should do for a free day that wasn't already on our itinerary! He didn't steer us wrong. We did a craft village day with our free day. Doris, our agent was able to get us a private car to drive us to each of the villages. We filled a whole half day learning about different ancient art work and handmade crafts, while getting to participate and learn from each of them. We made wooden ordinates, pottery and lanterns throughout the day and only spent a total of $15 each!

Hoi An - Da Nang Airport - Fly to Hanoi
Hoi An - Da Nang Airport - Fly to Hanoi
Vietnam

Train Street worth the hype! We visited Train street two different times, once at night (7:30pm) and once during the morning (11:50am). Very different experiences when you are on two different sides of the tracks! Great experience!

Local specialist: Doris Bui
Doris
Doris Bui
Local specialist in Hanoi, Vietnam | Replied on Nov 19, 2024
Dear Brittany and Family, Thank you so much for your detailed review, kind words, and beautiful pictures. I’m thrilled to hear that your trip was stress-free and enjoyable. Knowing that you had a great experience makes my work truly meaningful. I will pass on your compliments to our tour guides, Mr. Thao and Mr. Long. They will be delighted to know they played a part in making your trip memorable and filled with interesting experiences. Once again, thank you for choosing to travel with us.... Read more

Dear Brittany and Family,

Thank you so much for your detailed review, kind words, and beautiful pictures. I’m thrilled to hear that your trip was stress-free and enjoyable. Knowing that you had a great experience makes my work truly meaningful.

I will pass on your compliments to our tour guides, Mr. Thao and Mr. Long. They will be delighted to know they played a part in making your trip memorable and filled with interesting experiences.

Once again, thank you for choosing to travel with us. Wishing your family all the best in life! My team and I would be more than happy to welcome you back to our country someday.

Warmest regards,
Doris

We loved our trip and were very pleased with ...
Patagonia | Nov 7 - Nov 14, 2024

Quinn
Quinn W.
Greensboro, NC | Reviewed on Nov 16, 2024
We loved our trip and were very pleased with our accommodations. Logistics were executed very well and we felt that we had an amazing trip handcrafted by the KimKim team. Our contact during the trip gave us immediate and responsive communication. Read more

We loved our trip and were very pleased with our accommodations. Logistics were executed very well and we felt that we had an amazing trip handcrafted by the KimKim team. Our contact during the trip gave us immediate and responsive communication.

Hotel Reviews
Hotel Rio Serrano
Torres del Paine

Overall this is a great accommodation and I'd highly recommend it to anyone staying near Torres Del Paine. The staff was very friendly and helpful, the views were out of this world, and the overall presentation of the hotel was on point. We only had a couple of hang ups. One was that we stayed on the first floor, and the insulation/sound-proofing is not great. We were at the mercy of the people above us stomping around and could hear every footstep. Also, there was one morning where we were supposed to leave at 11am for an excursion (our travel company and the Massif specialist both confirmed this the day before), yet that morning we get a call at 8am asking why we weren't at the pickup point at the front desk area. That turned our one chill morning into a frantic dash to get ready in 5 minutes, and we were never given a clear explanation for the mixup, especially when we had confirmed it with the Massif the night before. The other issue with the Massif schedule is that they like to do their briefings at 8pm the night before. Please get rid of that or change the time! It is an extremely inconvenient time that is right in the middle of the prime dinner stretch. One night we had to wait until 8:45 to eat, and the other night we had to ask the waiting staff to hold our table for 15 min so we could come back. Either do it at 7pm so people can eat right after, or wait until 9pm so people can finish dinner prior. 8pm is the worst possible time to pick. Or just have people meet 15 min prior to departure the morning of. The last recommendation would be to have to the fitness room open at 6am. The staff was friendly and unlocked the door for me, but it seems very unnecessary to make people wait until 9am to exercise, especially when people have leave to go on an excursion or catch a transportation by that time. Again, overall we loved this hotel and would stay there again in a heartbeat, and I feel like a few minor tweaks/improvements would make it perfect.

Authenticity & Character
Location
Staff
very friendly and helpful, only note would be for the waiting staff to be a little more responsive/aware of the customers status
Cleanliness & Comfort
Hotel Boutique Le Reve
Santiago

Loved this hotel! In a great part of the city. Quiet/botique vibe. Staff was over-the-top friendly and helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Cabo De Hornos
Punta Arenas
Activity Review
Navigation to Isla Madgalena 🐧❄️
Navigation to Isla Madgalena 🐧❄️
Punta Arenas
Local specialist: Anahi Diaz
Anahi
Anahi Diaz
Local specialist in Córdoba | Replied on Nov 19, 2024

Thank you so much for your wonderful feedback!
We’re thrilled to hear that you loved your trip and were pleased with the accommodations. Ensuring you have seamless and responsive support throughout your journey is one of our top priorities, so we’re glad we could deliver.

We’d be delighted to help you plan another unforgettable adventure in the future!

Warm regards,
Anahí

5 stars to everybody involved
New Zealand | Oct 22 - Nov 15, 2024

Nikola
Nikola J.
Vietnam | Reviewed on Nov 16, 2024
I went with the idea to explore the nature of New Zealand and boy did it deliever. I am extremely happy with how things were organized; with all the guides involved and Ruth and Sherry for helping to put everything together and help with the glitches.
I do suggest to anybody doing the same trip to leave some days extra for added exploring on the scene, some things will amaze you on the way, and to leave some extra time to reschedule tours that unfortunately don’t happen due to unforeseen...
Read more

I went with the idea to explore the nature of New Zealand and boy did it deliever. I am extremely happy with how things were organized; with all the guides involved and Ruth and Sherry for helping to put everything together and help with the glitches.
I do suggest to anybody doing the same trip to leave some days extra for added exploring on the scene, some things will amaze you on the way, and to leave some extra time to reschedule tours that unfortunately don’t happen due to unforeseen reasons.
I missed a few things due to weather conditions and had no time to reschedule, but I also found some things on the way that were a surprise.

Activity Reviews
Half Day Black Abyss Trip
Half Day Black Abyss Trip
Waitomo

Unbelievable experience. A friend recommended me this and she was spot on for this. One of the highlights of the whole trip was going back on the tubes, looking at the lighted ceiling and listening to history of the cave and glow worms.

Quality of Experience
Guides, Drivers and Staff
Hobbiton Movie Set Tour
Hobbiton Movie Set Tour
New Zealand

When I first booked this, I was a bit skeptical, but I was very wrong. The tour is well organized, the village is really beautiful and the scenery does get you to Hobbit/Lord of the rings mood.

Quality of Experience
Guides, Drivers and Staff
Transport
Morning Cultural Food Tours City Meander
Morning Cultural Food Tours City Meander
Christchurch

Really nice city tour with a local. She showed us small, easy to miss details of the city that were very interesting.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ruth Grau
Ruth
Ruth Grau
Local specialist in Adelaide, Australia, & Palm Springs, USA | Replied on Nov 17, 2024

Yah!!!! I am so happy to read your review and hear that you loved all your experiences!! New Zealand really is an awesome place (even if the weather does not always do what we want 100% of the time!) Welcome home and thanks for booking with me.

Ruth

Yuqqa organized this trip, and she allowed us...
Indonesia | Oct 30 - Nov 12, 2024

Jan
Jan D.
Ashburn, VA | Reviewed on Nov 15, 2024
Yuqqa organized this trip, and she allowed us to have our input on where to go. She did an excellent job selecting the events, hotels, travel etc. And she did this in a record time of a few weeks. During the journey she followed us on a daily basis. She is pleasant, very accurate, knows her stuff. She made this an unforgettable amazing journey. She is the best! The drivers were Yadi and Very. Both were very nice, pleasant and excellent drivers. They took us to the most interesting... Read more

Yuqqa organized this trip, and she allowed us to have our input on where to go. She did an excellent job selecting the events, hotels, travel etc. And she did this in a record time of a few weeks. During the journey she followed us on a daily basis. She is pleasant, very accurate, knows her stuff. She made this an unforgettable amazing journey. She is the best!

The drivers were Yadi and Very. Both were very nice, pleasant and excellent drivers. They took us to the most interesting places.

We enjoyed learning about the Indonesian culture, their religion, how they live, what they like to eat, how they travel. We learned about the Indonesian history, we saw their rice-, tea- and coffee plantations. We learned about Batik, the Wayang culture. We spent time in the big cities, like Jakarta, Bandoeng, Yogyakarta and Semarang.
Of special Interest:
Jakarta: Old Batavia, the National Museum of Indonesia, Pasar Baru
Bogor: The Botanical Gardens
Bandoeng: Wayang Golek, Malabar tea plantation
Yogyakarta: Kraton, Making of Wayang puppets, Making of Batik, Prambanan Temple, Gunung Marapi
Semarang: Kota Lama, Ambarawa with train museum

Hotel Reviews
Hotel Des Indes Menteng
Jakarta

Friendly staff, great breakfast. Exellent located in city of Jakarta

Authenticity & Character
Location
Staff
Cleanliness & Comfort
THE 1O1 Bandung Dago
Bandung

Old hotel Breakfast was great

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Phoenix Hotel Yogyakarta - MGallery Collection
YOGYAKARTA

Great Hotel, friendly and very helpful staff, great breakfast

Authenticity & Character
Location
Staff
Cleanliness & Comfort
FM7 Resort Hotel Jakarta
Tangerang, Banten

Great shuttle service from and to the Jakarta airport. Modern hotel. We had a great dinner at the roof-top restaurant. Service great, staff very pleasant

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Novus Giri Puncak Resort & Spa
Bogor

Great Hotel, excellent breakfast

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Metro Park View Hotel Kota Lama Semarang
Semarang

Great Hotel, excellent breakfast. Liked the coffee and ice-cream bar. Service at the dinner room was awkward, staff barely spoke English, kept on asking questions, very pushy and insisting us taking wine.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Explore Tea Plantations in Bandung
Explore Tea Plantations in Bandung
Bandung

We first went to see Wayang Golek. This is a must-see for everybody going to Bandung! Then to the Malabar Tea Plantation, see comments below: The guide did not discuss the process of the tea production, but instead showed us the kampung. This could have been an attractive part of the trip but has to be adjusted: more explanation of the tea process, no tour through the kampung.

Quality of Experience
Guides, Drivers and Staff
needs to discuss more of tea process. To much of the kampung
Transport
Lively discussion with guide about people of Indonesia
Visit Botanical Bogor
Visit Botanical Bogor
Bogor

Excellent. Botanical garden were very interested.Had a great trip over the Puncuk

Quality of Experience
Guides, Drivers and Staff
Transport
Jakarta City Tour
Jakarta City Tour
Jakarta

Very interesting old Batavia, Sunda Kelapa. Unfortunately the museum at the Old town was closed and the Wayang museum was being rebuild. The visit to the National Museum of Indonesia is exceptional. It reviews the 78 different ethnic groups of Indonesia. It is a must-see for everybody visiting Jakarta Visited Pasar Baru, interesting

Quality of Experience
Guides, Drivers and Staff
Transport
Kota Gede District, Plaosan and Sewon Temples, Prambanan Temple and Ramayana Show
Kota Gede District, Plaosan and Sewon Temples, Prambanan Temple and Ramayana Show
Yogyakarta

We visited Krotan, the Sultan palace and had a great guide. She spoke perfectly English and knew everything about the sultanate and the Islam religion. Visit to Prambanan Temple was great. Had an excellent guide. Saw the inpressive Gunung Marapi vulcano. We loved the performance of the Ramayana Show.

Quality of Experience
Guides, Drivers and Staff
Transport
Semarang City Tour
Semarang City Tour
Semarang

Went to Kota Lama Semarang, impressive. Great walking tour. We went to places where they make wayang puppets and to a place where they make batik fabrics.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Nature in Outback Semarang
Explore Nature in Outback Semarang
Semarang

We went to the Train Museum in Ambarawa. We had a great tour-guide. We learned about the steam locomotives and how the train system was build between Semarang, Jakarta and Yogyakarta.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Borobudur Temple, Pawon Temple, Mendut Temple, and Yogyakarta Market
Visit Borobudur Temple, Pawon Temple, Mendut Temple, and Yogyakarta Market
Yogyakarta

We went to the Yogyakarta Pasar and saw all the different spices and fruits that were sold. Quite an experience! We were not able to make it to the Borodudar Temple, unfortunately

Quality of Experience
Quality of Experience
Quality of Experience
Guides, Drivers and Staff
Guides, Drivers and Staff
Guides, Drivers and Staff
Transport
Transport
Transport
Local specialist: Yuqqa Macdalena
Yuqqa
Yuqqa Macdalena
Local specialist in Bali, Indonesia | Replied on Dec 04, 2024
Dear Jan, Thank you so much for your detailed feedback on your trip with us in Java! It means a lot to me. I’m especially thrilled that your experience in Jakarta was so personal and meaningful to you. It’s wonderful to hear that you also enjoyed the boutique experiences I crafted for you in Bandung and Semarang—it’s always a pleasure to create something unique for our travelers. I’m already looking forward to planning your next adventure in Indonesia! Whether it’s exploring Sulawesi,... Read more

Dear Jan,

Thank you so much for your detailed feedback on your trip with us in Java! It means a lot to me. I’m especially thrilled that your experience in Jakarta was so personal and meaningful to you. It’s wonderful to hear that you also enjoyed the boutique experiences I crafted for you in Bandung and Semarang—it’s always a pleasure to create something unique for our travelers.

I’m already looking forward to planning your next adventure in Indonesia! Whether it’s exploring Sulawesi, discovering the beauty of Lombok, or embarking on a Komodo journey, I’m here to make it unforgettable.

See you in the next adventure with us! 🤗✨

Great communication
Guatemala | Jun 14 - Jun 30, 2024

R
Rebecca M.
Atlanta, GA | Reviewed on Nov 15, 2024

Our local specialist, Chris, was great with communication while planning our trip as well as during it. He was able to change our itinerary while we were in Guatemala on short notice due to an illness in our group, so that we could still do an excursion that was important to us on a different day. Our in-country tour guide and driver was also great - very welcoming and knowledgeable.

Local specialist: Chris Gwinner
Chris
Chris Gwinner
Local specialist in Antigua, Guatemala | Replied on Nov 18, 2024

Thank you for taking the time to leave us your review Rebecca. I'm glad you and the family were able to get to explore Guatemala and Belize with our local team. Be sure to spread the word to your friends and family, the more people know about our area the better. Thank you again for your business!

Beyond Our Expectations
Morocco | Nov 5 - Nov 12, 2024

S
Sinha I.
Denver, CO | Reviewed on Nov 15, 2024

This trip beat our expectations by a mile. Hassan was very good with listening to the experiences we asked for before the trip and delivered. We were also able to add things to our itinerary during the trip seamlessly. Our driver and car organized by Hassan was clean, always on time and comfortable. Our guided walks/tours in both Fez and Marrakech were so informative and fun. We saw so much in a week, without feeling like it was rushed. I would recommend Hassan again 100%.

Local specialist: Hassan El Amrani
Hassan
Hassan El Amrani
Local specialist in Morocco & USA | Replied on Nov 15, 2024

Hello Sinha,
Thank you for reviewing us! I am thrilled to hear that your Moroccan adventure surpassed your expectations. We re delighted that both Kimkim and Under Moroccan Sun have been able to tailor the trip to your desires and provide seamless adjustments along the way. thanks again for taking the time to review us.
Best regards,
Hassan

Our local guide was really good - kept us org...
Japan | Oct 15 - Nov 4, 2024

R
robin j.
Flagami, FL | Reviewed on Nov 15, 2024
Our local guide was really good - kept us organized, helped with restaurant planning, and good overview of places, e.g. shrines and traditional places. Read more

Our local guide was really good - kept us organized, helped with restaurant planning, and good overview of places, e.g. shrines and traditional places.

Hotel Reviews
Shibuya Stream Excel Hotel Tokyu
Tokyo
Hakone Kowakien Mikawaya Ryokan
Hakone

Lovely, traditional hotel with onsen but you have to be willing to cook your food - I think it's called Shabu shabu? Loved the onsen and wearing the traditional clothes for dinner.

karaksa hotel premier Tokyo Ginza
Minato-ku, Tokyo

Great location but didn't enjoy the breakfast delivered to your room. Sorry, but cold eggs are never good.

Local specialist: Kate Long
Kate
Kate Long
Local specialist in Japan | Replied on Nov 19, 2024
Dear Robin,
We appreciate you taking the time to share your experiences with us, and we value the feedback on the hotels you have stayed at. Staying at the Hakone Kowakien Mikawaya Ryokan sounds like a unique experience, especially dressing in traditional clothing for dinner, even though you had to cook your own food.
We were surprised to hear that the breakfast delivered to your room at the Karaksa Hotel Premier Tokyo Ginza was cold; that certainly wouldn't be an ideal way to start the day....
Read more

Dear Robin,
We appreciate you taking the time to share your experiences with us, and we value the feedback on the hotels you have stayed at. Staying at the Hakone Kowakien Mikawaya Ryokan sounds like a unique experience, especially dressing in traditional clothing for dinner, even though you had to cook your own food.
We were surprised to hear that the breakfast delivered to your room at the Karaksa Hotel Premier Tokyo Ginza was cold; that certainly wouldn't be an ideal way to start the day. However, we are glad to know that you found the location to be excellent. Like all feedback regarding hotels, we will re-evaluate these aspects, as we understand that comfort and location are important to all our clients.
Thank you also for your comments about Gary, who was knowledgeable about the sites you visited and helped ensure you had a wonderful time.
Kate

Dream Honeymoon!
Portugal | Sep 30 - Oct 6, 2024

Tara
Tara D.
Newark, NJ | Reviewed on Nov 15, 2024
I found KimKim to plan my honeymoon to Portugal. I didn't have the bandwidth to plan a trip in addition to my wedding and I also had never been to Europe (and, frankly, didn't know where to begin). We had an unbelievable time. Tiago was so flexible and understanding of our budget, where American travel agents were uniformly pressuring me to double (!!!) the amount I wanted to spend. All of the excursions Tiago booked for us were divine and luxurious. The roadbook was so thorough and detailed.... Read more

I found KimKim to plan my honeymoon to Portugal. I didn't have the bandwidth to plan a trip in addition to my wedding and I also had never been to Europe (and, frankly, didn't know where to begin). We had an unbelievable time. Tiago was so flexible and understanding of our budget, where American travel agents were uniformly pressuring me to double (!!!) the amount I wanted to spend. All of the excursions Tiago booked for us were divine and luxurious. The roadbook was so thorough and detailed. We enjoyed every single recommendation---from restaurants to historical landmarks. I can't believe the amount of money we spent for what we got in return. It was a dream, romantic, adventurous and high-end honeymoon for a reasonable price. Can not recommend the sunset sailboat cruise around Lisbon enough. Absolutely stunning.

Tiago is an incredibly hardworking person and a very nice guy. He did a phenomenal job. He was very active and present throughout the duration of the trip to ensure we had everything we needed. Thank you so much, Tiago, for giving us the honeymoon of our dreams!

10000/10

Local specialist: Tiago Filipe
Tiago
Tiago Filipe
Local specialist in Lisbon | Replied on Nov 16, 2024
Hi Tara! So nice to hear from you!! We had already spoken about your trip and I was happy enough realizing that you truly had enjoyed your trip like you personally told me so I was really not expecting a review! But I truly and heartfeltly appreciate that you took the time to do it! Thank you so much! And I can say that I was lucky enough not only to have organized the tour for you but also to have met you and Scott in person. I only regret that we didn't spend more time together! I'm not... Read more

Hi Tara!

So nice to hear from you!! We had already spoken about your trip and I was happy enough realizing that you truly had enjoyed your trip like you personally told me so I was really not expecting a review! But I truly and heartfeltly appreciate that you took the time to do it! Thank you so much!

And I can say that I was lucky enough not only to have organized the tour for you but also to have met you and Scott in person. I only regret that we didn't spend more time together!

I'm not sure if I told you how much I liked your film "A moment of clarity"? It's so relaxing!!

Please do not forget to send me some pictures of wildlife when you come across it in your or Scott's hikes in the nature!!

Happy life for both of you!!

Best,

Tiago

Fantastic time during our trip to Spain!
Spain | Nov 6 - Nov 12, 2024

David
David S.
Flagami, FL | Reviewed on Nov 15, 2024

We had a fantastic time on our trip to the Andalusia region of Spain! KimKim made all arrangements extremely convenient. The guides were impeccable and open to suggestions with our itinerary. Each of the four hotels we stayed at were incredibly nice in a great area of town. I would highly suggest KimKim to anyone traveling for pleasure in the future.

Local specialist: Alfonso Nuñez
Alfonso
Alfonso Nuñez
Local specialist in San Sebastian - Spain | Replied on Nov 16, 2024

Thanks a lot for your nice words!

Helena even helped with my fiancé's proposal plans in Spain!!!! She's amazing!
Spain | Oct 13 - Oct 23, 2024

Christa
Christa J.
Canada | Reviewed on Nov 15, 2024
Helena was a huge help planning our first trip to Spain. All her suggestions and tips were super helpful. She was VERY patient with us and our multiple (7!) revisions over a period of almost 6 months.
Our 10 days in Spain were incredible - our most memorable vacation in 9 years (and their have been many!)
The transfers were all on time and comfortable, the hotels were fabulous, the excursions and guides were incredible... each tour got better and better as the trip went on!
Planning our...
Read more

Helena was a huge help planning our first trip to Spain. All her suggestions and tips were super helpful. She was VERY patient with us and our multiple (7!) revisions over a period of almost 6 months.
Our 10 days in Spain were incredible - our most memorable vacation in 9 years (and their have been many!)
The transfers were all on time and comfortable, the hotels were fabulous, the excursions and guides were incredible... each tour got better and better as the trip went on!
Planning our trip with KimKim took a lot of pressure and worries out of the process and made our trip that much more enjoyable. During the trip, if we had any questions, Helena or her assistants were just a message away in the "Trip Plans" app and they always responded immediately. (LOVED the app! So Organized and detailed!)
We ended up getting engaged on the beach of Tossa de Mar on our 8th day and Helena was so helpful in recommending the professional photographer to my now fiancé! She even went above and beyond to upgrade our final hotel room in barcelona to a higher floor with a congratulations basket of Prosecco and chocolate dipped strawberries! It was the perfect way to celebrate!
We are already using KimKim again to plan our trip to Rome and the Amalfi Coast. We have been recommending them to anyone planning trip... and we highly suggest working with Helena if you are going to Spain!
Thanks again Helena (and team), for everything!!!!

Hotel Reviews
Ohla Barcelona
Barcelona

Amazing location. Fantastic rooftop pool, bar and views Incredible breakfast! They will make fresh eggs to your liking AND cappuccinos at your request as well! Very friendly staff, always so kind, attentive and helpful. Be prepared for firm beds everywhere in Spain. but the pillows were nice and we slept well. Would definitely stay here again

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Be prepared for firm beds everywhere in Spain. but the pillows were nice and we slept well.
W Barcelona
Barcelona

FABULOUS! WOW!!!! We stayed here before our flight out... and the SPA was sooooo nice after a busy 10 days of exploring and adventure. The outdoor pool was cold but I still went in. The dinner at NOXE on the top floor was so delicious with an amazing view, great vibes and very friendly staff. Incredible breakfast! Huge Spread! and so nice to eat out on the patio with the view of the beach. Would definitely stay here again

Authenticity & Character
Super cool design and vibe! Felt like a rockstar!
Location
Incredible view of the marina/cruise port, Montjuïc and the beach and
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Barcelona Old Town & Sagrada Família
Full Day Barcelona Old Town & Sagrada Família
Barcelona

Our guide was soooo knowledgeable and fun. We saw so much on this full day, customized private tour and learned a lot! The Sagrada Familia and The houses on the Block of Discord were incredible!!!!!

Quality of Experience
Guides, Drivers and Staff
Transport
Private Hike in Montserrat Mountain & Explore Penedès Wineries
Private Hike in Montserrat Mountain & Explore Penedès Wineries
Barcelona

OMG it was so beautiful up on Montserrat! The views were amazing, the funicular was so much fun, our hike was worth it for the views, and the tour of the monastery & other buildings was impressive. Our private guide was so funny and made the hike/walk enjoyable (wear good sneakers/hiking shoes and bring water!) The winery was very nice and the tasting was delicious. We learned a lot.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Cooking Class in Costa Brava
Private Cooking Class in Costa Brava
Spain

Mariona and Pere are AMAZING! They are full of knowledge, are so kind & funny, and have so many wonderful stories to share. The tour of the Market in Palafrugell was a great way to start the day shopping for our ingredients (seeing all the fresh seafood was the best part), and then we were welcomed into their own home and kitchen... which was such an honour. I could go on and on about the delicious food we learned to make and the incredible experience of working alongside this lovely couple in their beautiful home to create this masterpiece seafood Fideua (Paella made with Pasta instead of rice) and Creme Brûlée. (oh and I can't forget the suprisingly delicious Catalan Tomato Garlic Bread with Spanish Anchovies as an appetizer - SO good!). Our conversation over the meal was so special and I felt like we were old friends by the end of the day. Thank you for the most amazing experience Mariona & Pere. You are incredible!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Coastal Hike, Kayaking & Lagoon Dipping in Costa Brava
Coastal Hike, Kayaking & Lagoon Dipping in Costa Brava
Spain

This was an incredible experience... the views along the coastal hike were unreal, and then when we got to paddle our kayak down along the coast, it was so neat to see everything we'd hiked along from a different vantage point. We had perfect weather and fun waves... we were brave and paddled through caves and near cliffs - it was a fun team-building experience for my fiancé and I haha! and the lagoon dipping and snorkelling was made extra special when we got to jump off of various heights of cliffs! Bucket list item checked! Our guide was so informative and funny, and he even took photos for us while we were on the kayak and cliff jumping using his own phone which he sent to us that night.... that allowed us to fully enjoy the experience but still have the captured memories. This was one of the best excursions of my life!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Helena Fernández
Helena
Helena Fernández
Local specialist in Madrid, Spain | Replied on Nov 20, 2024

Hi Christa & Chris,

Thank you so much for your kind words! I’m glad to know that your trip to Spain was such a memorable experience and that I could play a part in your engagement celebration. 😍 Congratulations again! 🥂

It was a pleasure working with you, and I’d be delighted to help plan your next adventure, other parts of Spain, or even Portugal, Italy, or Morocco.

Don’t hesitate to reach out when you’re ready for your next unforgettable trip! 🤩

Warmest regards,
Helena

I have only positive things to say about our ...
Vietnam | Oct 20 - Oct 30, 2024

B
Bruce K.
San Jose, CA | Reviewed on Nov 15, 2024
I have only positive things to say about our trip to Viet Nam. From the time we landed in Saigon until when we were dropped off at the airport in Dan Ang, we had a fantastic time. Our "travel consultant", Huyen was SO patient taking our input and making changes to our itinerary until we we satisfied we had what we want. Of all the fun things we did, I have to say the Saigon Food Tour, and the two food classes were the highlights. And maybe the thing that most impressed me was that... Read more

I have only positive things to say about our trip to Viet Nam. From the time we landed in Saigon until when we were dropped off at the airport in Dan Ang, we had a fantastic time.

Our "travel consultant", Huyen was SO patient taking our input and making changes to our itinerary until we we satisfied we had what we want. Of all the fun things we did, I have to say the Saigon Food Tour, and the two food classes were the highlights. And maybe the thing that most impressed me was that everything was right on schedule. The only exception was when the typhoon forced us to reschedule one of the food classes, and even that was taken care of with amazing efficiency.

No question, we will use Kimkim to help us arrange our next trip to SE Asia.

On a scale of 1-5, they get a 10!

Hotel Reviews
Riverside Hotel Saigon
(+84) 28 3822 4038

Great location, clean, comfortable rooms, wonderful breakfast!

Authenticity & Character
Location
Easy walk to things in District 1
Staff
Cleanliness & Comfort
New Livitrans Train
Authenticity & Character
Cleanliness & Comfort
Betel Garden Villas

This hotel was over the top. The rooms were fine, the grounds were amazingly beautiful, and maybe most importantly, the staff were SOOO accomodating and helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hoi An Cooking Class (Join a small group)
Hoi An Cooking Class (Join a small group)
Hoi An

Our chef/instructor was lots of fun, every entertaining and SO much energy!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Saigon Cooking Class (Hoa Tuc)  - With Going to The Market  (Join -in a Group Tour)
Saigon Cooking Class (Hoa Tuc) - With Going to The Market (Join -in a Group Tour)
Ho Chi Minh City
Quality of Experience
Guides, Drivers and Staff
Transport
Saigon By Night Food Tour - Experience Vietnam on Two Wheels (Small Group tour)
Saigon By Night Food Tour - Experience Vietnam on Two Wheels (Small Group tour)
Ho Chi Minh City

Sooooo much fun!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Huyen Nghiem
Huyen
Huyen Nghiem
Local specialist in Hanoi, Vietnam | Replied on Jan 01, 2025

Happy New Year, Bruce!

Wishing you and your family a New Year 2025 filled with love, happiness, prosperity and great success ♥️

Thank you so much for sharing your feedback. I am so happy that you had a wonderful trip with us and appreciated my support. Your satisfaction and happiness about our services bring me and my entire team great joy.

My team and I hope to have another chance to welcome you back to Southeast Asia soon.

Best wishes for you and your family,
Huyen Nghiem (Ms)

Ravi and Active India Holidays provided exact...
India | Oct 23 - Nov 14, 2024

Martin
Martin T.
Tempe Junction, AZ | Reviewed on Nov 15, 2024

Ravi and Active India Holidays provided exactly what I had asked for. There was never any issues or problems once my trip began. Ravi and staff were always in constant communication with me. Responses to any questions immediate in India, within 12 hours because of time difference US/ India. All hotels, guides and especially my driver were top quality. Highly recommend.

Local specialist: Ravi Tickoo
Ravi
Ravi Tickoo
Local specialist in New Delhi | Replied on Nov 19, 2024
Dear Martin,
Thank you so much for taking the time to share your thoughts and feedback on your recent trip to India. We are thrilled to hear that you had a truly memorable experience and that every moment of your journey was filled with joy and discovery. Your kind words mean a lot to us.
On behalf of the entire Active India & Kimkim team, I would like to express our heartfelt thanks for placing your trust in us to plan and organize your family’s holiday tour. It was a pleasure to be a part... Read more

Dear Martin,
Thank you so much for taking the time to share your thoughts and feedback on your recent trip to India. We are thrilled to hear that you had a truly memorable experience and that every moment of your journey was filled with joy and discovery. Your kind words mean a lot to us.

On behalf of the entire Active India & Kimkim team, I would like to express our heartfelt thanks for placing your trust in us to plan and organize your family’s holiday tour. It was a pleasure to be a part of your travel experience, and we are delighted that we could contribute to making your trip special.

India has so much to offer, from its rich culture and heritage to its diverse landscapes and vibrant cities. We sincerely hope that your visit has sparked a desire to explore even more of our beautiful country. If you decide to return for another adventure, we would be honored to assist you once again in curating an unforgettable journey.

Please don’t hesitate to reach out to us whenever you're ready to plan your next trip. We look forward to welcoming you and your family back to India soon!

Warm regards,
Ravi

Our trip to Australia was a once in a lifetim...
Australia | Oct 10 - Nov 2, 2024

D
Denise G.
Burlingame, CA | Reviewed on Nov 14, 2024
Our trip to Australia was a once in a lifetime experience. Vicky, from KimKim, did a spectacular job in every aspect. The hotels were both conveniently located and well above average. The guide in Sydney, Andrew, was a former teacher and singer at the Opera House and was a font of information and a pleasure to be with. The guide in Melbourne, John, took us on a walking tour and it was also very well orchestrated. He also was flexible as we had to change the date. Vicky was extremely... Read more

Our trip to Australia was a once in a lifetime experience. Vicky, from KimKim, did a spectacular job in every aspect. The hotels were both conveniently located and well above average. The guide in Sydney, Andrew, was a former teacher and singer at the Opera House and was a font of information and a pleasure to be with. The guide in Melbourne, John, took us on a walking tour and it was also very well orchestrated. He also was flexible as we had to change the date. Vicky was extremely helpful in resolving some rental car issues. She got back to me on a daily basis assuring me that it would get sorted. I would highly recommend both KimKim and Vicky for travel plans

Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Nov 15, 2024

Thank you so much, Anthony and Janice! I’m thrilled to hear that your trip to Australia was everything you hoped it would be. It was truly a pleasure working with you to bring all the pieces together. I’m glad to know you enjoyed the hotel selections and that both Andrew in Sydney and John in Melbourne added such depth and flexibility to your experience. I appreciate your kind words
Take care and All the Best
Vicky

Our second KimKim trip ...
Iceland | Nov 5 - Nov 11, 2024

Susan
Susan M.
Ashburn, VA | Reviewed on Nov 14, 2024
This was our second trip planned through KimKim in 2024. As with the first, it was tailored to our interests and seamless! Working with Eric was again a pleasure, he offered various ideas and options for the itinerary and was responsive to questions and concerns. Read more

This was our second trip planned through KimKim in 2024. As with the first, it was tailored to our interests and seamless! Working with Eric was again a pleasure, he offered various ideas and options for the itinerary and was responsive to questions and concerns.

Activity Reviews
Forest Lagoon
Forest Lagoon
Iceland

The best of all seven great geothermal baths we visited on this trip! Such a beautiful setting and varied options for soaking and sauna.

Quality of Experience
Guides, Drivers and Staff
Krauma
Iceland

Runner up for the best stop. Beautiful setting, multiple pools for soaking, infrared sauna and a steam room.

Quality of Experience
The view, the variety of soaking pool (temperatures), the saunas
Guides, Drivers and Staff
We were able to enter several hours earlier than reservation time, friendly staff
The Geothermal Vok Baths
The Geothermal Vok Baths
Iceland

The beauty of the baths are best appreciated with a little daylight - we arrived after dark, and were unable to visual the setting very well. This is not a criticism of the facility - we understand the concept of keeping artificial lighting to a minimum!

Quality of Experience
The natural setting, several pools and the quiet - other than a few loud guests, but they were just enjoying themselves.
Guides, Drivers and Staff
Staff were friendly and knowledgeable. Explained the process upon arrival.
Local specialist: Èric D
Èric
Èric D
Local specialist in France / Iceland | Replied on Nov 15, 2024

Hi Susan,

Thank you for trusting us once again to prepare this second trip to Iceland for you and Leo. As always, it was a pleasure working with you on creating this adventure and bringing it to life :-)

All the best,
Èric

Kimkim helped plan our trip but was frustrating to deal with
France | Oct 20 - Nov 1, 2024

D
Dix L.
Natick, MA | Reviewed on Nov 14, 2024
Our Kimkim agent selected 2 hotels, one of which we were very pleased with. The activities he chose were very enjoyable and informative. However, the final itinerary still contained frustrating errors - despite requests to correct it. Plus, I had to remind the agent to send it to me - despite earlier communications about our eagerness to see final details. In addition, the process of planning the trip was not transparent (especially the costs). Read more

Our Kimkim agent selected 2 hotels, one of which we were very pleased with. The activities he chose were very enjoyable and informative. However, the final itinerary still contained frustrating errors - despite requests to correct it. Plus, I had to remind the agent to send it to me - despite earlier communications about our eagerness to see final details. In addition, the process of planning the trip was not transparent (especially the costs).

Hotel Reviews
Hotel Silky 4*
Lyon

Terrific location and staff. Furnishings were much too spare and the a/c - heating was inoperable

Authenticity & Character
Location
Staff
Cleanliness & Comfort
At least 2 small tables would have been helpful
Au Charme Rabelaisien
Amboise

Terrific location - central, but quiet. Charming furnishings. Helpful staff. Delicious breakfast.

Local specialist: Sebastian Prino
Sebastian
Sebastian Prino
Local specialist in Marseille | Replied on Nov 27, 2024
Dear Dix,

Thank you for your honest feedback; it’s always valuable for us to learn and improve. I sincerely apologize for any frustrations you experienced during the planning process and appreciate the time you’ve taken to share your thoughts.

Regarding the delivery of the travel book, I usually send these one month in advance. In your case, I sent it closer to departure (10 days prior) because I was waiting on some confirmations to ensure accuracy. I understand how this might have caused...
Read more

Dear Dix,

Thank you for your honest feedback; it’s always valuable for us to learn and improve. I sincerely apologize for any frustrations you experienced during the planning process and appreciate the time you’ve taken to share your thoughts.

Regarding the delivery of the travel book, I usually send these one month in advance. In your case, I sent it closer to departure (10 days prior) because I was waiting on some confirmations to ensure accuracy. I understand how this might have caused concern, and I’ll be more proactive in managing expectations about timelines in the future.

Throughout the process, I made every effort to be available and responsive, with seven versions of the trip plan to reflect your evolving preferences and last-minute requests, such as the rental car. Some of the difficulties you encountered, like finding the correct trip plan version, might have been resolved by clicking "Show More Trip Plans" on the platform. I’ll ensure clearer instructions are provided moving forward to avoid confusion.

As for the name discrepancy, your daughter's name appeared because it was originally entered as a traveler by you. When you asked for this change, I promptly updated it. One voucher still reflected her name because it was requested from the supplier before the update. However, I assured you this was not an issue, as the vouchers were not nominative and remained valid for your trip.

I value your input and regret any misunderstandings that may have occurred. If there’s anything further I can do to address your concerns, please don’t hesitate to reach out.

Thank you again for choosing us, and I hope we’ll have the opportunity to make your next travel experience even smoother and more enjoyable.

Warm regards,
Sebastian

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.