Kimkim Trip Reviews

My trip was amazing! I gave Moonika a list of activities that I wanted to do and she made it happen! There were a few changes from my original itinerary because of my flight changes and some changes with tour companies. I did not realize how touristy the area was, nor did I know about the multiple companies who offered the tours. She selected amazing tour companies and I was not disappointed. However, I had a free evening and booked something on my own the last minute and that particular tour was the only night I saw the Aurora. It was not for lack of trying on Moonika’s part, she selected excellent tours providing the opportunity, it just never came. I highly recommend Moonika and KimKim travel. If I ever have the opportunity to travel to Finland again, I would definitely seek their expertise, I will also review some of the other counties they offer.

Hotel Reviews

Home Hotel Jugend

Helsinki

This was a cute boutique hotel near the center of Helsinki. I did a city walking tour from here and afterwards found my way back. There is a lot of shopping nearby and it’s close to the train station

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Arctic SnowHotel & Glass Igloos

Rovaniemi

This was my bucket list item. I did not see the Northern Lights in the night that I stayed, but it was not for lack of a beautiful view. I saw a beautiful sunset and sunrise, though. It also has heated floors, and adjustable bed to watch the show (if it appears), and an Aurora alarm

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Arctic City Hotel

Rovaniemi

It was a nice boutique hotel in the city center, within walking distance of all of my activities. They even took my clothes for donation.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Overnight Train

The accommodations were perfect to get me to Lapland and make the most of my time there.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Helsinki City Walking Tour (2h)

Helsinki

This was a private tour and a bit pricey for what we did. Ainhoa (sp) did a really good job telling me about the city and country even though she is not Finnish or a native. Since it was a private tour, I asked all the questions, we got sidetracked on multiple conversations, but it was still informative. The second part of the tour was on Suomenlinna, which I took the ferry to get there. The ride was cold, but the view was amazing. The tour of the fort was a bit short because the sun was going down and there was no lighting. The tour started late in the day, 1:30 pm (1330 hrs), if it would have started earlier, we could have seen more, especially at the fort.

Quality of Experience

Guides, Drivers and Staff

Transport

Northern Lights Safari by Electric Snowmobiles

Finland

I paid extra for the single supplement, so I had my own sled. I had never driven an electric snowmobile, but have experience with a gas powered one. It was hard getting used to the lack of noise. The tour itself was great, partially on the frozen lake and a good path through the woods. We stopped at a cabin for a fire, sausages, hot juice and dessert pastry. We did not have to cook our own sausages this time, however by this time I was a sausage cooking pro!

Quality of Experience

Guides, Drivers and Staff

Transport

Dinner at Ice Restaurant

Sinettä

This was an interesting experience. It was not as cold as I expected or as cold as some of my other activities. They had a vegan option, which I had. I could not eat all of my food because I had a sausage on the previous tour. It’s really interesting how the snow hotel and ice restaurant are built.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Korouoma Canyon & Frozen Waterfalls Adventure

Finland

This was a very active tour as well. You know they mean business when they hand out spikes for your shoes before you get started. It was very scenic and COLD. But you are going to see frozen waterfalls. I had an “influencer” or “Instagramer” in my group and we were always waiting for them to finish their pictures.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Group Reindeer Safari and Farm Visit

Rovaniemi

I learned a lot about reindeer on this tour. They are very docile creatures. Also, the females have antlers, albeit not as large as the males, just like certain bovine breeds. They need to keep their numbers at a certain level, so some are used as meat. I did not try any because I am a non-meat eater.

Quality of Experience

Guides, Drivers and Staff

Transport

Snowshoeing Adventure at Night (Aurora Tour)

Rovaniemi

This was also an Aurora hunting experience, but no Aurora. Still, the snowshoeing was great. It had been a long time since I was on snowshoes. The snowshoeing was fresh, so it made the trek much better. Of course there was excellent hot berry juice. This was the “gloggi” version with the extra spices.

Quality of Experience

Guides, Drivers and Staff

Transport

Family Husky Safari

Rovaniemi

This was so much fun. I have had dogs and I know how much they like to play. I had my own sled and 4 dogs who wanted to do nothing but pull and play. They were having as much fun as I was. Afterwards, I gave them some loving and my lead girl was very affectionate.

Quality of Experience

Guides, Drivers and Staff

Transport

Northern Lights Tour

Rovaniemi

Niko was our Aurora hunter (as well as my transfer driver to and from the train.) The tour was very long, we were out for 8 hours searching for the elusive Aurora, not for lack of Niko’s efforts. This was the first night I crossed the Arctic Circle. Niko provided some juice and snacks. It was my first taste of the hot berry juice and I was hooked. I will learn how to make it.

Quality of Experience

It was a bit of a long, uneventful night.

Guides, Drivers and Staff

Transport

Anita planned us an excellent trip in Spain. She saved us hours of planning time and eased the stress of travel days with thoughtful instructions. We particularly liked the H10 hotel in Seville, and had fabulous tour guides in all of the cities we visited. Barcelona was our favorite, and Anna, our guide to Sagrada Familia was a particular treat.

KimKim planned an incredible trip to Japan for my family. We (me, my spouse, my son (11) and daughter (8)) spent 12 days total in Tokyo, Kyoto, Osaka and Hakone. KimKim took care of all the details for us, from planning the itinerary to arranging transportation to finding lots of fun activities for my kids. The real highlight of the trip was a last-minute food tour we threw on the itinerary in Osaka. The guide was incredible and so great with the kids. We went to phenomenal little holes in the wall to try local foods, and visited interesting sites along the way. My kids, both of whom are fairly picky eaters, said the food tour was their favorite part of the trip.

Overall, just a fantastic experience. Everything worked perfectly, the KimKim team was responsive and helpful. I just can't recommend KimKim enough. I'm looking forward to the next trip I can book with them!

Amazing experience in Chile! We had great advice and support from Tamer, Camila, and Angel from Responsible Travel. They were available via WhatsApp during the trip, were attentive to our needs and very responsive. We had some minor travel snags, which is to be expected with so many flights, hotels, transfers, etc. Camila and Angel in particular were always there to make sure we were safe, comfortable, and all of our needs were met. My only suggestion for improvement was the tour selected for Rapa Nui (Easter Island) didn't include the most famous Moai sights of the island (Rano Raku and Ahu Tongariki), so we had to make our own arrangements on the island to see those sights.

Hotel Reviews

Mandarin Oriental, Santiago

Las Condes, Santiago

Very modern and luxurious hotel, with fantastic restaurants and a very nice and accommodating staff. I would love to return and stay here again.

Location

Staff

Cleanliness & Comfort

Hotel Cumbres San Pedro

San Pedro de Atacama

Beautiful hotel, comfortable rooms, helpful staff. The restaurant was so-so. Also, it was located far from the main town so you have to rely on their shuttle service (which stops running at 9:30pm).

Authenticity & Character

Location

Far from the main town

Staff

Cleanliness & Comfort

Hotel Hare Nua

Hanga Roa

Really nice and comfortable hotel. The staff was the highlight, they were so nice and caring. You almost felt like you were staying at your grandmother's home (in fact, the translation of Hare Nua is "Grandma's house").

Authenticity & Character

Location

Staff

The women who worked at the front desk were extremely nice and helpful. They recommended some wonderful restaurants and helped us make reservations.

Cleanliness & Comfort

Activity Reviews

Santiago Walking City Tour

Santiago

Jose was a wonderful guide! We learned so much about the culture of Chile and the history of Santiago with him as our guide!

Quality of Experience

Guides, Drivers and Staff

Jose was great! Very nice, knowledgeable, great command of English.

Transport

Wine Tasting, Valparaiso and Viña del Mar- Private Tour

Chile

This was a really fun day. We visited a winery in the Casablanca Valley, did some wine tasting. Then we visited Valparaiso, a beautiful port city with lots of amazing street art. And finally, we walked around the city and beach of Vina del Mar. We had Jose again as our guide, he was superb again!

Quality of Experience

Guides, Drivers and Staff

Jose was amazing!

Transport

Astronomical Tour - Atacama Desert

San Pedro de Atacama

Wonderful experience, we got to see so many stars and constellations, as well as 4 planets. The transportation was great and the guides (astronomy experts) were engaging and knowledgeable.

Quality of Experience

Guides, Drivers and Staff

Full Day Trip- Red Rocks, Lagunas Altiplanicas & Atacama Salt Flats

San Pedro de Atacama

This was definitely one of the highlights of our trip. Pierre (our guide) was very kind and knowledgeable. The Salt Flats are very beautiful and unique. We started by visiting Salar de Talar, then we visited Laguna Miscanti and Laguna Miniques. On the drives, we spotted a lot of native wildlife and were able to see llamas and vicunas up close. Our final stop was the signpost for the Tropic of Capricorn.

Quality of Experience

Guides, Drivers and Staff

Our guide Pierre was wonderful, we learned so much about all of the natural wonders, the history of the Atacama desert. Also about the people in the region. He was great!

Transport

Visit the Tatio Geysers - Private Tour

San Pedro de Atacama

Another major highlight of our trip. We loved seeing the Tatio Geysers, you can get really close to the geysers. This is the 3rd largest geothermal site in the world (behind Yellowstone and a site in Russia), and the one at the highest altitude. We had a delicious breakfast at Geyser Blanco. On the drive back, we saw a flamingo reserve and visited the Atacama Wetlands.

Quality of Experience

Guides, Drivers and Staff

We had Pierre again as our driver and guide. He was spectacular!

Transport

Afternoon Visit to "Valle de la Luna " - Private tour

Chile

The Valle de la Luna is an incredible experience. We loved it! Otherworldly landscapes, including sand dunes, craters, cliffs, and bizarre rock formations. We learned that the movie Dune and the TV series Mandalorian had scenes filmed in Valle de la Luna. The sunset we experienced was truly unforgettable!

Quality of Experience

Guides, Drivers and Staff

Transport

Transfer to the Airport for your Flight to Easter Island

Chile

Ahu Akivi & Tahai - Visit a Ceremonial Site - Private Group

Easter Island

Ata, our guide, was incredible. Very enthusiastic, and he shared so much knowledge with us about the culture and history of the Rapa Nui people. The Moai sites themselves were really beautiful and incredible! Ahu Akivi was my favorite. My only suggestion for improvement was that this tour did not include Rano Raraku and Ahu Tongariki, which are the most famous Moai sites on Easter Island! The only reason I know this is because I researched the island ahead of time. We had to make our own arrangements to see these beautiful sights. They should be included in the tour!!

Quality of Experience

Guides, Drivers and Staff

Ata was superb!

Transport

Beach Day! - Spend Your Day in Anakena Beach

Easter Island

Anakena Beach was wonderful. Pink sand beaches, clear blue water, Moai statues, delicious food (tuna empanadas and shrimp empanadas), and pisco sours. What more could you wish for??

Quality of Experience

Guides, Drivers and Staff

Transport

Orongo Volcano Hike & Visit the Village of the Birdman Ceremony - Private Tour

Easter Island

Ata was excellent again as our guide! We loved learning about the Birdman culture on the island and seeing the houses from the Orongo Volcano village. We also did a guided hike down from the volcano down to the town which was very nice.

Quality of Experience

Guides, Drivers and Staff

Transport

Good Bye Easter Island - Transfer to the Airport for your flight to Santiago.

Chile

We want to express our deepest gratitude for the outstanding service we received during our tour of Morocco. Karim, our guide, and Ikhelf, our driver, not only fulfilled their duties but consistently went above and beyond to ensure we had an unforgettable experience.

Tangier was our first stop, and Karim introduced us to the city’s rich history with great enthusiasm. He guided us through the Medina, Cape Spartel, and the Hercules Caves, sharing fascinating anecdotes and historical facts that brought these places to life.

In Fes, Karim led us through its impressive Medina, a UNESCO World Heritage Site, helping us appreciate the city’s ancient traditions. His patience and attention to detail were remarkable, especially during our visit to the Chouwara tannery, where he explained the intricate processes of traditional leatherwork.
Chefchaouen felt like a dream in blue. Karim not only showed us the city’s iconic spots but also took us to local artisans’ workshops, allowing us to engage with their craft and learn more about their work. This personal touch made the visit even more special.

At the Roman ruins of Volubilis, Karim amazed us with his knowledge of ancient history. Every mosaic and column had a story behind it, and he ensured we fully understood and appreciated them.

In Casablanca, we visited the Hassan II Mosque, and thanks to Karim’s explanations, we were able to grasp both its architectural brilliance and its cultural significance. We also enjoyed a stroll along the Corniche, where he shared excellent local recommendations.

Rabat allowed us to discover landmarks such as the Hassan Tower, the Mausoleum of Mohammed V, and the Kasbah of the Udayas. Karim highlighted the historical significance of each site, connecting the dots of Moroccan history in a clear and passionate way.

Finally, Marrakech was a vibrant burst of colors and culture. From Jemaa el-Fna Square to the Majorelle Gardens and Bahia Palace, Karim made every corner meaningful. He even took the time to personalize our experience by suggesting additional activities and places based on our interests.

Ikhelf, on the other hand, was an incredible professional. He always greeted us with a smile and ensured that our journeys between cities were smooth and safe. His kindness and willingness to assist us at every moment were truly exceptional.

What truly impressed us was how both Karim and Ikhelf exceeded our expectations at every turn. Whether it was sharing personal stories, offering local insights, or ensuring every detail of the trip was flawless, they were always one step ahead.

We are deeply grateful for their dedication and would not hesitate to recommend them to anyone looking to explore Morocco in an authentic and enriching way. Thank you for making this journey truly special!

We (my fiance and I ) just returned to the U.S. after spending 12 amazing days in Kenya. Joseph did a great job at organizing our trip and ensured we got what we desired out of our visit, which included cultural immersion, safari drives, and a relaxing stay at the beach. Joseph was communicative and provided all of the details for our trip a few days before our arrival date. (I am very organized and thrive on details so I appreciated this very much.) Our driver, Eric, was amazing! He was knowledgeable, professional, and always prioritized our safety while exploring the country. We recommend Joseph and the rest of his team and will use them again in the future. Thanks for everything!

We had a truly wonderful and unique experience in Sri Lanka. This is largely thanks to the country’s inherent beauty, rich culture, and remarkable charm. However, we feel that the planning of the trip did not fully align with our preferences and expectations, which required some on-the-spot adjustments during our journey.

Roshan, our guide and driver, was exceptional. He consistently went above and beyond to ensure we enjoyed our trip. His flexibility and willingness to adapt plans were a significant reason why our experience turned out as well as it did. However, it seems that the information and guidance we provided to Rikaz during the planning stage were not fully communicated to Roshan, leading to an itinerary that didn’t fully match what we were looking for.

We had made it clear during the planning process that we were not interested in spending time relaxing in hotels, no matter how lovely they were. Instead, we wanted to immerse ourselves in the culture and explore the country with activities that felt authentic and avoided commercialized, "hop-on-a-bus" experiences.

That being said, the hotels selected for our trip were all very good and comfortable. However, the service at the hotel in Ella was inefficient and slow. For instance, when we asked if it was possible to have a yoga mat brought to the room, the staff assured us they could, but it was never delivered, nor did they follow up to inform us it wasn’t available. Upon arrival, we were also promised a welcome drink, but after waiting for 30 minutes, we decided to forego it and head out to explore Ella instead of waiting any longer.

In contrast, our best hotel experience was at Ginganga Lodge. Both the place and the service were exceptional, and it was a real highlight of the trip!

As for the itinerary, there were moments where the planning fell short of our expectations. For example, the plan to visit Rawana Falls as the only activity after a long drive to Ella did not align with what we had asked for. The itinerary described it as a place where we could bathe or climb the rocks in the dry season. However, upon arrival, we found clear signage prohibiting both activities due to safety concerns, and Roshan had already informed us these were not possible. The stop ended up being little more than a photo opportunity crowded with tourists—exactly the type of experience we were hoping to avoid.

In hindsight, there were more fitting options nearby, such as walking to the Nine Arches Bridge from Ella or visiting hidden waterfalls in the area, which Roshan suggested after understanding what we were looking for. Unfortunately, by then, there wasn’t enough time to adjust.

To salvage the day, Roshan suggested taking the train to Bandarwela, which turned out to be a highlight. In addition, he made thoughtful adjustments to the plans for the last three days, optimizing the itinerary to give us more meaningful experiences and less time on the road. He also included special stops, such as visits to local markets and less touristy spots, which made a huge difference for us. These efforts reinforced how committed he was to ensuring we had the best possible experience.

That said, we believe his level of English, while sufficient for general communication, was not quite strong enough for tasks like giving a detailed guided tour of Galle. As a result, we opted to explore on our own, which worked out well for everyone.

In summary, while the planning stage left much to be desired, Roshan’s exceptional efforts and flexibility, along with the quality of most of the accommodations, ensured that we left Sri Lanka with incredible memories. We hope this feedback helps improve the planning process so future visitors can have an even smoother experience.

Hotel Reviews

Koragaha Lodge

Tissamaharama

The service was wonderful, but breakfast was limited selections

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hide Ella

Ella

Service was slow and felt they didn't really care

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Ginganga Lodge

Bope

If I could give them more than 5 stars I would

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Jetwing Lake

Dambulla

Even though it is a big hotel and part of a chain, it had it's charm and the service was lovely. The best was that on our last day they allowed us to stay until 18:00 in our room as our flight from Colombo was at midnight, which was a life saver

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Guided Tour of Galle

Sri Lanka

Visit the Ravana Falls

Sri Lanka

It's a tourist trap!

Quality of Experience

Guides, Drivers and Staff

Transport

Afternoon Safari at Yala National Park

Sri Lanka

It was a typical safari, but it felt too crowded. There was a traffic jam of nearly 40 jeeps to see one leopard (sleeping) and each time there was sighting fo elephants the first jeeps could get a good look at it, but all the Instegram people created a traffic jam and didn't move to give a chance to others. Not the best experience.

Quality of Experience

Guides, Drivers and Staff

Transport

Ritigala Forest Monastery

Sri Lanka

Explore the Nine arch bridge

Sri Lanka

Village Tour at Hiriwadunna followed by cooking demo and lunch

Sri Lanka

Hike to Little Adam’s Peak

Sri Lanka

It's a touristic walk and you'll find many people on this trail

Whale Watching Tour in Mirissa - Shared Boat

Sri Lanka

Explore the Dambulla Cave Temples

Sri Lanka

We were lucky to do it on a Full Moon so teh experience was special

Afternoon Safari at Minneriya National Park

Sri Lanka

After Yala - this was redundant even though the scenary was different

Visit Sigiriya Rock Fortress (F)

Sri Lanka

Overall a great trip! Emilia, our guide with Cusi travel was lovely and patient, especially with out two kids (6 and 3). It was a good mix of activities, although the climbing in Ollantaytambo was too difficult for the 3 year old.
We loved the farm lunch and Machu Picchu (obviously). And I am glad I requested to go to the weaving village because the girls loved it!

All reservations Emerson made were exactly as promised. Every guide showed up on time, and they were all friendly and very helpful. Activities were wonderful, with well-planned times and downtime in between. Overall fantastic experience and will be using this platform for our next trip!

An absolutely fantastic trip. All our accommodation and guides were wonderful. Not one single complaint.

Hotel Reviews

Ichumbi Gorilla lodge

If I could give it more than five stars I would. David and his staff are amazing!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Maji Moto Maasai Cultural Camp

Maji Moto

We loved this camp we stayed at!

Ashnil Mara Camp

Maasai Mara

This was another of the camps we stayed at, and we loved it as well! Recommended!

Activity Reviews

David Sheldrick Wildlife Trust

Kenya

It's a great place where you can see plenty of elephants and see them being taken care of!

Maji Moto Maasai "Olpul" Bush Camp

Maji Moto

Very cool experience and wonderful camp!

Amazing experience would definitely recommend. Our driver Ilyace has been amazing and made our long drives fun and interesting. I love the tiziri camp amazing food indeed and the whole experience. The local family has been so hospitable as well and we felt at home. The food tour is a must for sure Said has been amazing to feed us and made sure we enjoyed it. Fatima is amazing as well sharing her knowledge about Fez. We also enjoyed the food indeed Dar Rihana, still craving of the food and the presentation of the food is amazing.

Hotel Reviews

Barceló Casablanca

Casablanca

They went over and beyond to make our stay amazing and a birthday surprise for my hubby

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Lina Ryad & Spa

Chefchaouen

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Riad Salam Fes

Fes

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The bed smells like something foul i dont know if its from The rest room or something

Dar Rihana Dades

Douar Aït Ouffi

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Tiziri Luxury Camp

Merzouga

From start to finish a luxury in the desert indeed. The best sleep we ever had and the food is amazing. The staff are all truly hospitable

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Palais Sebban

Marrakech

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Half-Day Guided Sightseeing in Fes: Morocco's Spiritual Heart

Fes

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Transfer to Dades Valley via Todra Gorges

Morocco

Quality of Experience

Guides, Drivers and Staff

Transport

Architectural Elegance: A Journey through the Hassan II Mosque

Morocco

Quality of Experience

Guides, Drivers and Staff

Transport

Dine with a Local Family

Morocco

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hammam & Spa Experience Marrakech

Morocco

Quality of Experience

Guides, Drivers and Staff

Transport

Quick Tour of Casablanca with your Driver-Guide: The Economic Heart of Morocco

Morocco

Quality of Experience

Guides, Drivers and Staff

Transport

Chefchaoeun to Fez via Volubilis, Moulay Idriss & Meknes

Morocco

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Marrakech Evening Food Tour

Marrakesh

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Private Transfer from Fez to Merzouga Desert

Morocco

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Sand-Boarding in Erg Chebbi

Merzouga

We didn’t get to experience this

Quality of Experience

Guides, Drivers and Staff

Transport

Private Transfer from Boumalne Dades to Marrakech via the Atlas Mountains

Morocco

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Half-Day Guided Tour of Marrakech

Marrakesh

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Bea was amazing. She came up with several itineraries- adding/subtracting excursions based on my feedback. She had too pivot on one accommodation because it wasn’t available at time of booking and gave clear information. The services were spot on! All transfers very smooth and we can’t say enough about our driver Alberto who transferred us to Granada and was also our driver to Ronda and El Torcal park. Our excursion to El Torcal was prohibitive due to dense fog- that was a disappointment but Alberto was such a good driver he still brought us to the top and 2 of our family braved the weather for a short hike. Our guide at the Ahlhambra was also Alberto and he was so knowledgeable and engaging. All our drivers were friendly, prompt and communicated status and directions well. Our street tapas tour in Madrid was a highlight- our guide and the group became fast friends quickly. The entire Espíritu team was tremendous including a beautiful table of snacks at our last destination. That was a great final touch and a credit to their personal commitment. We will use KimKim again and refer anyone to Bea- she really created the most memorable trip.

Hotel Reviews

Melia Barajas

Madrid

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Intelier Casa de Indias Sevilla

Seville

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Palacio de Santa Inés

Granada

Authenticity & Character

Location

Staff

Cleanliness & Comfort

H10 Villa de la Reina

Madrid

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Tapas Culinary Experience

Madrid

Highlight of Madrid- our guide was engaging and fun - the choice varied and all the people in the restaurants were friendly

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Guided Visit of Alhambra & Generalife Gardens

Spain

We had to change the date and time of the tour and the support person at KimKim was right on it and made it happen. Our guide Alberto was thorough

Quality of Experience

Guides, Drivers and Staff

Ronda Wine Experience

Spain

Because it was winter there was no one at the winery which made it special. Our guide was so knowledgeable and gave a good history of the area. Wines were superb!

Quality of Experience

Guides, Drivers and Staff

Transport

Alberto is the best!

Flamenco Show in a Sacromonte Cave

Granada

Quality of Experience

Morocco is truly a magical place. The magic we experienced was carefully and thoughtfully planned by Majid and perfectly delivered by our driver/spirit guide/new family member Mouad. From the initial itinerary planning through the all-too-soon drop off at the airport to return home, our every request and interest was catered to. We cannot thank Majid and Mouad enough for sharing their country, culture, history, homes, and most of all themselves with us.
Majid crafted a perfectly tailored experience based on our requests. He did this quickly, affordably, and with great communication. He included every highlight we dreamed our Moroccan trip could include: the narrow ancient streets of the Medina in Fes, the other worldly dunes of the Sahara on camel back, the awe inspiring mosque in Casablanca, the frenetic square in Marrakech, and so much more. The best highlight though was our private driver Mouad. Not only did he work incredibly hard as our driver (getting us to our destinations safely, comfortably, and calmly), but he truly went above and beyond making stops along the way to share hidden gems, teaching us about life in Morocco, looking out for our safety and comfort, and even inviting us to his family home in the desert. He anticipated our needs (snacks!) and comfort making adjustments on the fly. For example, he anticipated that we would be too cold in our luxury desert tent (January nights get very cold in the desert) and was able to secure us accommodations in a sister luxury hotel for the evening. Speaking of which, the Sahara is an absolute must part of a trip to Morocco and we recommend giving yourself a few days in the area to experience as much as you can.
We would absolutely go back to Morocco, and if that opportunity arises, we will absolutely be calling Majid and Mouad again.

Hotel Reviews

Hôtel & Spa Le Doge

Casablanca

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Full of character

Riad Nila

Chefchaouen

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Riad Maison Bleue And Spa

Fes

Absolutely stunning property

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Riad Ksar Ighnda

Ait Benhaddou

Authenticity & Character

Location

Staff

Cleanliness & Comfort

La Maison Arabe Hotel

Marrakech

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Tiziri Luxury Camp

Merzouga

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Kasbah du Toubkal

lmlil

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Explore the Blue City

Chefchaouen

Fes to Merzouga Sunset Camel Ride via Midelt & Erfoud

Morocco

Marrakech Food Tour

Marrakesh

Hammam Spa & Massage in Marrakech 3 PM Session

Marrakesh

Casablanca to Chefchaouen via Rabat

Morocco

Our guide, Atman was sensational and spoke perfect English

Architectural Elegance: A Journey through the Hassan II Mosque

Morocco

Hugely impressive architecture

Quality of Experience

Guides, Drivers and Staff

Transport

Fes Food Tour

Fes

Merzouga Area Desert advanture

Merzouga

Merzouga to Aït Benhaddou via Alnif

Morocco

Private Tour of Marrakech, the "Red City"

Marrakesh

Explore Chefchaouen with your local guide

Chefchaouen

Cooking Class La Maison Arabe Marrakech 10 AM session.

Marrakesh

Fes: Exploring the Imperial City

Fes

4WD Dunes Tour & Sandboarding

Merzouga

Guided Tour of Aït Benhaddou

Morocco

Guided Hike in Imlil Valley

Imlil

Camel trek to your luxury camp

Merzouga

We took a large group of 13 people to Australia and New Zealand. Our group consisted of two brothers, our families (each with 4 kids ranging from age 8 to age 16) and our mother (grandma). A group that large created some logistical issues, but kimkim was fantastic in taking care of all of the details in booking our accommodations, transportation, and activities.

In Australia, the highlights were the penguin parade on Philip Island (doing the Penguin Plus seats was a must), and our road trip on the Great Ocean Road. Seeing wildlife in the wild was important to us, and we were able to see koalas, wallabies, kangaroos, and many birds -- all in the wild! We were also very impressed with the sights: Loch Ard Gorge, Bay of Islands, London Bridge, and 12 Apostles were stunning.

In New Zealand, we visited both North and South Islands. In Queenstown, we loved our accommodations at Break Through: the Point. Day trips to Milford Sound and Walter Peak Farm were great. But the absolute best was the Shotover Jet. It is an absolute must-do in Queenstown.

On the North Island, we really liked Hobbiton, Glow Worm caves, and a night time treetop walk in the Red Woods in Rotorua. My family absolutely loved ziplining with Canopy Tours in Rotorua. Our guides there were the best.

Overall great trip and kimkim helped make it all happen!

Rachel did an amazing job planning our trip. Everything went very smoothly. All of our guides were on time and provided us outstanding service. She was able to pivot when we needed to make changes. Leo, our Guide in Rio, was incredible! I highly recommend him to any of your travelers.

Eric our trip specialist was great to work with. We described what we wanted, and he tailored the itinerary to us and made changes happen very quickly and easily. The hotel rooms were fantastic and exactly what I would have picked, he nailed it! We will definitely be using Kimkim again in the future.

Activity Reviews

Langjokull Glacier Snowmobiling

Iceland

Huge group, lots of waiting, pretty lame trip overall. We went in a single line at no more than 10km/hr out to a spot and then back.

Quality of Experience

Guides, Drivers and Staff

Transport

Katla Ice Cave Superjeep tour

Iceland

Small group, wonderful and laid back guide. Our favorite guided activity of the trip!

Quality of Experience

Guides, Drivers and Staff

Transport

Sky Lagoon

Iceland

Relaxing and located conveniently close. It was clean and a neat experience. Very easy to access.

Quality of Experience

Blue Lagoon

Iceland

Iconic and really neat to see the lagoon. The facilities aren't great here though, very few chairs to relax or sit on, so you basically need to be in the lagoon or sitting on a hard bench or plastic chair inside when it's cold out.

Quality of Experience

The trip was perfectly calibrated for our family of four. Every guide we had in Monteverde, fortuna, and Tamarindo was excellent. Kimkim beautifully facilitated a minor adjustment we needed. We’ll be back!

We had a fabulous trip to the Galapagos Islands! Everything went smoothly (including transfers thanks to Alejandro) and it was an incredible adventure. We loved the Palma Polo Club where we stayed for two nights upon arrival in Ecuador and one the night before going back to the US. It was relaxing, the rooms were huge and lovely, the bed was the biggest I have ever slept in. My husband said the gym was the best he ever experienced in a hotel (it was open air and overlooked the heated pool) and they even managed to arrange a massage therapist to come to the hotel and treat us to in-room AMAZING massages. The restaurant was also very nice with delicious food.

Upon arrival in Baltra on December 30th we were greeted by our guide for the 8 day cruise, Andres. He was fantastic...passionate, knowledgeable, and dedicated. He was so full of interesting information about every place we visited on the cruise I wish I could remember it all. The cruise on the Natural Paradise was awesome. All the other passengers on the tour were wonderful and we became fast friends while experiencing the trip of a lifetime. There were several excursions a day, and I loved the level of activity. We snorkeled, hiked and toured interesting and spectacularly beautiful places. The natural world is thriving in the Galapagos and this was such an inspiration. The wildlife is abundant and appears to be doing really well....they certainly manage the tourism to these islands which helps ensure a healthy ecosystem for the many animals that live there.
The entire crew of the Natural Paradise was skilled, kind and helpful. Their attention to detail including food preparation and presentation, safety concerns, condition of the boat and equipment was top notch. Shoutout to Jorge, Camilo,, Maria, Jose and all the crew . I had prepared for motion sickness (bring your Bonine just in case!) so I never had any issues. I enjoyed a cappuccino each morning as I watched the sunrise from the sundeck. One morning I was treated to a Bryde's whale sighting which was amazing. Our room was huge, the bed was comfortable, even the bathroom was large! Maria was magical...so efficient and fast...we never once saw her go into the room but it was always spotless. Using the hot tub after snorkel trips was so lovely and the afternoon we saw the big pod of dolphins before sunset was unforgettable. Every meal was delicious, with something for everyone. Omelettes made to order in the morning, fish dishes for lunch and dinner in addition to meat options, and lots of fresh fruit, veggies and salads.
We truly had an amazing journey to the Galapagos and wish we could have explored Ecuador for longer. So many more places to visit, including the Cloud Forest, the Amazon and the Andes. I hope we are able to return to this amazing and interesting country again soon. A country with beautiful sights, lovely people, fabulous food and spectacular wildlife and nature! Thanks to everyone who made this journey so special, including Alvaro who planned it for us!

Our guides were amazing! We truly appreciated the care Michelle gave us while in Singapore. I especially appreciated the escort from the airport to the hotel. And the escort back to the airport AND the front desk of the airport. Michelle even helped us with our bag issues at the airport counter. We enjoyed the private tours and Michelle's thorough knowledge of the country was evident,
The hotels were perfectly matched for our taste.
The adventures in Thailand were also well matched for our family. We loved Phuket and Phi Phi. The private guide in Bangkok was excellent. He met all of our needs and also escorted us to and from the airport.
Elena, thank you for planning a fun, adventurous and high end trip.

Hotel Reviews

The Sukhothai Bangkok

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Naka Phuket

Phuket

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Carlton Hotel Singapore

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Green Elephant Sanctuary Park - Morning visit

Phuket

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Half-day Singapore City Tour

Singapore

Quality of Experience

Guides, Drivers and Staff

Transport

This was our first experience with KimKim and we had such an exceptional experience. The hotels that were selected for us were in perfect locations for the type of touring we wanted to do—within walking distance to attractions, public transit, great neighborhoods and yummy restaurants. We are an active family who like experiencing the more “local” flavor or places, and Bea did a great job of planning and adjusting our trip to fit our personal preferences and personality. There was the right amount of scheduled activities and downtime for personal exploring. We were totally impressed with the warm demeanor of all of our tour guides, who also gave great, local recommendations of places to eat/things to see. It was such a gift for me to not have to plan and hold all of the details so I could be present with my family. We are so grateful for the memories we made and have since recommended KimKim to many friends looking for a memorable travel experience. Thank you!!

Hotel Reviews

Rome Life Hotel

Rome

This hotel is in a fabulous location with a helpful staff and clean, comfortable accommodations.

Authenticity & Character

This is a more modern place but we loved the breakfast area and sitting spaces, where we were able to play cards and chat during downtime.

Location

We loved the walkable, easy access to the Collosseum, Metro and Monti neighborhood (with great restaurants).

Staff

So kind—especially the bellman who delivered our bags.

Cleanliness & Comfort

Refreshed daily. Love.

Hotel Piazza Bellini & Apartments

Naples

This hotel was right outside the bustling Piazza Bellini—which was full of local life and markets/food. We loved the courtyard, which immediately provided a respite from the busy city, and our flat, which was cozy, clean and very comfortable.

Authenticity & Character

This is a really quaint, bright hotel.

Location

So close to easy pick up spots for tours and nightlife/Naples life etc.

Staff

Their suggestions of where to go and what to see how to easily access these things. We ate amazing food in Naples and the hotel staff helped!

Cleanliness & Comfort

Somehow our room was on a crazy busy piazza but it was also very quiet. So nice to sleep well in a place after busy travel days!

Hotel Meninas

Madrid

We loved the charm of this place and the friendly people who greeted us every time we came and went. Again, super helpful folks with great suggestions—who made reservations for us so we could enjoy the 3 Kings parade as soon as we got to town.

Authenticity & Character

The stairwell in this hotel is charming—and the room was just right. We appreciated the daily refresh and the overall cleanliness of the space.

Location

We loved the easy access to city attractions, transportation and eateries. We also liked that the hotel is in a side street so just a little bit away from the hustle!

Staff

Again, so great and helpful. I couldn’t believe they offered to make our reservations for us—which is amazing when you don’t speak the language!

Cleanliness & Comfort

Activity Reviews

Campo de’ Fiori, Jewish Ghetto and Trastevere Food Experience

Rome

We loved this whole evening—it was the perfect start to our trip and a great introduction to Rome. Silvia, our guide, was the best—she was kind, funny, and gave great information about the food and history around the neighborhoods where we ate. We had our 16 and 19 year old with us who also loved the entire experience (and Silvia!). This was a trip highlight for all of us—highly recommend!

Quality of Experience

The food was delicious and the commentary just awesome.

Food

So fun to try local, delicious bites and walk through so many cool neighborhoods during the process.

Guides, Drivers and Staff

Silvia. We loved Silva. She made our photo book!

Colosseum & Roman Forum Visit: Arena Access, Gladiators Gate & Ancient City

Italy

This was just a fabulous experience. Dennis, our tour guide, was excellent—in demeanor and knowledge. Again, my kids really enjoyed his commentary, which says a lot. We visited on a crisp sunny day and enjoyed the whole thing. We didn’t realize we would have an ear piece to hear him and we loved it—there were a lot of people around but it didn’t matter!

Quality of Experience

Dennis. We were so sad we didn’t think to get a picture with him—he was excellent!

Guides, Drivers and Staff

The Flavors of Naples: Traditional Cooking Class

Naples

The cooking class in Naples was so much fun! Francesca and Silvia, our instructors, were fantastic, and it was a delightful way to engage with the local culinary traditions. We will ask them to share the pasta recipe! The experience was unforgettable and definitely one of our trip's highlights.