Kimkim Trip Reviews

Francesco did an amazing job! Although I had one little hiccup, no fault of KimKim or Francesco, it was me - he worked to get it resolved and it was even on a Sunday afternoon when he was not working!!!! He is the best!

I have used KimKim twice now in Morocco and Italy & both times they exceeded my expectations. I will use them again when the need comes up.

Thank you Francesco and your whole team - amazing trip!!!!

Hotel Reviews

Relais 147

Taormina (ME)

Beautiful!!! great location and beautiful property - Rohid was extremely friendly, helpful, and nice. I loved my stay here. It's right in the middle of everywhere you want to be in Taormina - you just need to walk out the front doo.

Authenticity & Character

Location

so easy to get wherever you wanted to be, or stay local and explore the many restaurants and shops

Staff

Cleanliness & Comfort

Hotel brunaccini

Palermo

This not my type of hotel. I am long past the age of "slumming it". And as a solo traveler did not feel safe. The hotel, while very nice on the inside is right in the middle of the slums. Right below my balcony, that was on an alley, was homeless people. I did not feel safe here at all. As soon as I walked in the front door, while I was waiting to check in, I knew I had to leave. I just had a feeling that it was not a good place for me to be. First the front door to the hotel is always locked - you have to be buzzed in. This should tell you something about the area. The hotel staff is rude and arrogant. They are not helpful and definitely NOT pleasant to interact with. I had a 3-night stay and left after the first night. I paid for 2 nights somewhere else and lost money just to get out of there. The only reason I stayed the first night was because I got there later in the day and did not want to leave in the dark. The noise level is ridiculous, and in the evening there was a band that played in the courtyard alley until midnight - loudly. The room was large, but lighting was terrible, the bathroom lighting was the worst. The only thing that comes to mind is a saying we use at work - The hotel is like putting lipstick on a pig. I don't care how "nice" you make it - the location and rudeness of the staff will never make it nice......

Authenticity & Character

Location

everything! awful area - not safe

Staff

Rude and arrogant - and I don't even know why - it's not a Four Seasons....

Cleanliness & Comfort

Bed & pillows extremely uncomfortable. Poorly stocked mini bar, bad lighting

Activity Review

Palermo Street Food Tour

Palermo

did not take this, skipped the tour to leave the area, cannot comment

Quality of Experience

Guides, Drivers and Staff

Transport

This was a great, short Portugal break that i took as an extension of a European business trip. Marina was helpful and quick to guide me through my decisions. Cacais was especially amazing, with a relaxed coastal atmosphere and great weather. The guided walk in Lisbon led by Jose was fun and insightful.

Hotel Reviews

1908 Lisboa Hotel

Lisbon

The 1908 has a lot of character and style. The almost 180 degrees view from my corner room was amazing (the building has a sharp angle separating intersecting streets, like the flatiron building in NYC). The room was comfortable and had everything i needed including a coffee maker. The onsite restaurant is great, and serves a great breakfast buffet

Authenticity & Character

Located in traditional building, tastefully converted into boutique hotel

Location

Walkable, and a couple of nice restaurants. Vibe on the square at night didn't feel super welcoming to me.

Staff

Super friendly front desk staff, who were flexible with late check out

Cleanliness & Comfort

ARTSY Cascais

Cascais

The Artsy has an understated luxury vibe. There are only 17 rooms, which makes it feel like a small guest house rather than a hotel. I got to know the staff in the 2 days that i stayed here and they were friendly and professional. The onsite restaurant is quite special with a small menu with great very high quality local food. The rooftop pool is amazing. Quite small (5 meters long?) but it's a super nice place to spend an hour relaxing.

Authenticity & Character

Traditional building that seems to have been part of the harbor for centuries.

Location

On the quiet side of the harbor but only a 5 min walk to all the restaurants and shops.

Staff

Cleanliness & Comfort

Activity Review

Get to Know Lisbon with a Local

Lisbon

Great morning walking through the city and learning a lot about the history of Lisbon and Portugal. Jose was great.

Quality of Experience

Guides, Drivers and Staff

Lisbet planned us an awesome trip!
My family and I had an amazing memorable experience - Iceland Ring Road Trip!
Amazing !
Thank you!

Our guide in Bangkok (Julie) was great. She gave a 100% and was well prepared and attentive. Also, our driver in Bangkok (Ont) was great! Very helpful and well mannered. My thanks to both of them and I wish them the best.
As for Phuket, we never saw or heard from our guide (Jeffory). Some young lady with a private car picked us up from the airport and had no idea about our hotel booking, etc. Jeffory needs to get his act together! I would have at least sent a welcome message and an appology if I were in his place.

Sharon was an excellent organizer of our trip and was very responsive to our interests and time frame. Jennifer was a wonderful companion and guide as we cycled around Lake Kawaguchiko and had Hoto noodles for lunch. We visited Kyoto and Nara with Kuro and learned a lot about the history of the temples and shrines, as well as the country overall. Or last stop was Hiroshima and Slash was a marvelous guide as we visited the Hiroshima Peace Memorial Park, the Hiroshima Castle and the island of Miyajima. We highly recommended Sharon and all of our guides!

Lisbet planned us an AMAZING Iceland trip!! My family and I made incredible memories driving around Iceland and exploring such a beautiful country. I have absolutely no words for how perfect our trip went. Lisbet went above and beyond in planning our itinerary to specifically cater it to my family and I. She also added such amazing food and activity recommendations for our trip. All of our check ins for hotels and activities were seamless. I couldn’t have asked for a better itinerary than the one Lisbet created for us, especially for our first time visiting Iceland. My family and I definitely have plans to return to Iceland soon and will be using KimKim again to plan our next adventure! Thank you to Lisbet and KimKim team for helping us create lasting memories!!

It was a wonderful (first) experience with KimKim! Once Beatriz took over our tour, communication was superb and everything went smoothly. The guides and tours KimKim provided were all exceptional. Our guide in Madrid has her Masters in Art History and it made our visit to the Prado Museum most memorable. Our guide in Toledo (highly recommend the day tour), also a History Major, from Toledo, and very knowledgeable. All transfers went very smoothly and our driver, Jesus, who we had two auto transfers with was always early to arrive and a delight to share information with on our transfers! I would highly recommend KimKim to anyone and hope to have the opportunity to use them again in the future!

Activity Reviews

Train Madrid to Toledo, Guided Visit of Toledo, Train Toledo to Madrid

Madrid

The guided visit to Toledo was absolutely lovely. Our guide was a local with a master's in history, sharing detailed cultural narratives that were fascinating. She gave us insights on local traditions, which came to life when we witnessed a procession in Malaga just as she described. Her depth of knowledge made the experience truly memorable.

Flamenco Show in a Sacromonte Cave

Granada

The Flamenco Show in the Sacromonte Cave in Granada was beyond incredible. Being in the cave made the experience so authentic, and sitting close enough to nearly be part of the dance added such thrill. It felt like a genuine showcase of flamenco's roots, and I'm glad we chose to see it there as suggested.

Guided Visit: Alhambra & Generalife Gardens

Granada

Visiting the Alhambra was a great experience. Although it was a bit crowded when we went, our guide was knowledgeable and responsive to our questions, making the visit engaging. The sheer detail and beauty of the Alhambra are breathtaking.

Madrid of the Bourbons & Prado Museum Private Tour

Madrid

Our private tour of Madrid, including the Prado Museum, was fantastic. Our guide had a master's in art history, which made the museum visit deeply insightful and enriching. Her expertise on the Prado and the art pieces within was incredible, offering us perspectives and details we would never have caught on our own. It was a wonderful experience.

The experience with Andrea and the KimKim Team was absolutely wonderful. Our vacation was a trip of a lifetime because Andrea was truly effective and had all the big details and logistics taken care of. Thank you KimKim Team!!

I will start by saying our time in and around Westport with our guide Jim Henry was one of the best parts of our trip. He’s friendly, knowledgeable, extremely accommodating, empathetic and an overall pleasure to spend time with. We learned a great deal from him.
We really enjoyed having multiple choices of places to stop along our routes. Most routes we accomplished 1-3 stops. On the causeway coast we did 6 of 7. We were exhausted after but it was worth every step. If we get the opportunity we will be in touch for another trip in the south of the island.
Thank you to all who were involved!!

The three of us couldn't have been more pleased with the experience of working with kimkim! From the beginning, our agent, Irene, crafted a trip that encompassed our wildest dreams. Her quick, knowledgeable answers to our questions, and her expertise in kimkim's services, as well as travel in general, were endlessly helpful and reassuring. The plan she created was excellent in every respect–from transports, ticketing and trains, to hotel locations and staff, tours and guides, restaurants and suggested activities. Our trip would have been far more limited and less successful on our own. We will definitely be using kimkim again in the future!

I'm so glad I worked with KimKim to plan my trip around Morocco. It was so comforting to work with a team that knows the country to handle logistics, hotel recommendations & bookings, and setting us up with local guides. There are so many things that we wouldn't have known to ask for that were included in our itinerary, like a stop to feed capuchin monkeys on our way to Merzouga, and the trip was so much better because of these things.

We are especially grateful to our driver, Samir, who was great to talk to, always on time, and very patient as our luggage expanded throughout the tour. He was a huge part of what made this trip outstanding. We knew we were in good hands with Samir from the very first day when he met us with a smile at the airport, and we really appreciated all of the insights he gave us into Morocco and its culture.

We also had wonderful experiences with our city tour guides, Shafir in Fes and Hanan in Marrakech. They were both so knowledgeable, helpful, and generous with their time. Our time in the desert at Tiziri Camp was so wonderful, the whole team there made us feel welcomed and cared for as individuals even when there were 10 other guests.

I cannot recommend KimKim or its partners enough!

Hotel Review

Tiziri Luxury Camp

Merzouga

The camp was beautiful and the staff was so lovely and helpful. Much love to Jusef and the team who made us feel right at home!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Half-Day Guided Sightseeing in Fes

Fes

We had the pleasure of meeting Shafir in Fes for a walking tour. Fes is a complicated city to navigate and it was impressive to see Shafir leading us through the narrowest streets without even a glance at a navigation device. He was full of useful information, took us to meet the most skilled artisans, and helped us understand the city and its history. It was a long day of walking but it really flew by as we peeked into mosques, explored the Medrasa Al-Attarine, and took photos at the palace gates.

Quality of Experience

Food

Guides, Drivers and Staff

A huge thank you to Shafir for his knowledge & patience!

Transport

Half-Day Guided Tour of Marrakech

Marrakesh

We met up with Hanan again for our walking tour of Marrakech; after the evening food tour the night before, we knew we would be in great hands. We got so much more out of our trip to the Palais Bahia with Hanan's insights - I highly recommend having a guide for that experience! Hanan provided a lot of context for the markets and we really appreciated the information she shared with us.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Marrakesh Evening Food Tour

Marrakesh

My partner and I are picky eaters but we know that food is a huge key to understanding another culture. Even though we weren't adventurous in our tasting, we still appreciated the tour and everything we learned with our tour guide, Hanan. She took us to small cafes, market stalls, and a highly-regarded restaurant in just a few hours. The colors and smells were amazing and even though we didn't eat everything on offer, we still left with very full bellies.

Quality of Experience

Food

Guides, Drivers and Staff

Thank you to Hanan for your knowledge & patience!

Transport

Italy was absolutely stunning! We decided to only tour Sicily and I’m so glad we did! Bastien helped to book everything we needed to perfection! We did a private tour around Palermo but I have to say I think I would recommend the hop on hop off bus for that instead. A must see tour is with Dario to Mount Pellegrino and Mondello beach! It was STUNNING! Seeing the cave where the relics of the patron saint of Sicily were found was unforgettable! All the villas and hotels that were booked were amazing and no issues! People were so nice there even with speaking minimal Italian and the food was to die for!!! Agrigento was by far one of my favorite days of the trip seeing the Ancient Greek ruins! The BnB Villa Maiolica was one of our quickest stays but most welcoming! They had the best and freshest breakfast it was amazing! Most of the other breakfast offered with the hotels were mediocre! Ragusa was such an amazing little area with unreal gelato and beautiful scenery! We spent an afternoon in Marsala which was so cute and great shopping! We did a day boat trip to Favignana and that had some stunning beaches and cliffs! The Salt roads were unbelievable at sunset! It was so cool to see all the natural salt and how it is harvested!The way that Bastien worked to make this the most unforgettable trip catered to exactly what we wanted was amazing! I was also traveling with my 3 year old and he worked around that to make it the best trip while incorporating a child! I continue to recommend kimkim to everyone I speak with! Truly unreal experience! All to places that I would have never thought or known to book! Even a local found out about things we were doing and he said that’s not a normal tourist stop and I love that you’re seeing true Sicily! We had the best time!! Thank you KimKim and Bastien!!!

Hotel Reviews

B&B Villa Maiolica

Agrigento

Such a sweet Villa! The people who run it were amazing! The breakfast was the freshest we had the whole time in Italy! They made hand squeezed orange juice with mint and it was one of my favorite things! The bathroom was brand new and very nice! We had a HUGE balcony off the bedroom! We were a 5 min walk from the waterside with tons of restaurants!

Authenticity & Character

Being right in the city!

Location

Soooo close to Agrigento and tons of restaurants!

Staff

Everyone there did!

Cleanliness & Comfort

Bathroom was squeaky clean! The photos online don’t do this place justice!

Dimora di Spartivento

Ragusa

It is right off the highway but still feels like a little hideaway! The room was amazing and the pool with the view was great!! Only downside is don’t eat lunch or dinner here the food was terrible! Breakfast was good! Very basic!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Villa Dei Papiri

Syracuse

This really made you feel like you were in Italy! When driving there you think this can’t possibly be where I’m going and then you take a turn and end up driving through a vineyard to this beautiful villa! The room was two floors and so nice with a kitchen set up! Animals all around and a ping pong table with my little one loved! So beautiful and close enough to town to grab dinner!

Authenticity & Character

Made you really feel Sicilian with the double wooden doors to enter your own villa and just the whole vibe!

Location

Staff

Cleanliness & Comfort

Il Vigneto Resort

Menfi

This had the most beautiful view of a vineyard! So pretty and loved the room!!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Relais Antiche Saline

Paceco

Seeing the salt road at sunset right next to the hotel was AMAZING!!! The restaurant they own is next door and the sunset alone is worth staying here! Aside from the fact that the pool is gorgeous and the rooms!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

B&B Hotel Palermo Quattro Canti

Palermo

PERFECT location in the center of Palermo! Driving in to it was a bit tough they have an app you have to get to pay a fee for driving to get to them because it is meant mainly for foot traffic! So once you park your car I suggest you leave it and tour by foot or taxi!

Authenticity & Character

Location

The most unreal location! Everything and I mean everything is right outside the door!

Staff

Cleanliness & Comfort

Hotel Lido Méditerranée

Literally on the ocean! The view from our room was stunning and it had a little sitting area to look out at the water! The food here at night was SOOOO delicious! We actually never left the hotel and just enjoyed the amenities on our last day by the water!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

City Kickstart Tour: Palermo (Private/1.5Hours)

Palermo

Didn’t think this was worth it! The tour guide was so nice! But we could have easily just walked around and did a similar thing! He gave us great recommendations on food and such but I didn’t find this necessary.

Quality of Experience

Guides, Drivers and Staff

Our guide was very nice!

Transport

Palermo's Hills & Sea: Mount Pellegrino and Mondello Beach Tour Spritz & Meal (Private/3Hours)

Palermo

This is a MUST!!! Such an amazing experience! Dario was truly so great! He took us to the top of the mountain where we went inside the mountain to see where the relic of the patron saint of Sicily was found! It was one of the most moving things I have ever seen! After we went to Modello beach and enjoyed some real Sicilian food! One of the best days of our trip!

Quality of Experience

Dario had everything under control and knew exactly what to show us!

Guides, Drivers and Staff

Cannot say enough about Dario and how great he was!!!

Transport

Dario drove up the mountain thankfully because he is comfortable driving there and the city is crazy with driving.

The whole trip was excellent, Crete is a beautiful island. We excursions that were booked for us were great. The tour of seven villages ended being a private tour for the four of us and our driver/guide Nikos was excellent. We quite enjoyed the Trip Imbros Gorge, an amazing place to walk. It was unfortunate that our trip to the Samaria Gorge was cancelled but greatly appreciated Lea’s prompt notification of this and the alternatives she provided to us. All and all the trip was great as was KimKim’s help.

Hotel Reviews

Samaria Hotel

Chania Town

Lovely hotel, excellent staff and fantastic location.

Authenticity & Character

Location

Easy to walk to everything

Staff

Very helpful and welcoming.

Cleanliness & Comfort

Olive Green

Heraklion

Authenticity & Character

Location

Great location to see the sites.

Staff

Very helpful.

Cleanliness & Comfort

Activity Reviews

Self-Guided Chania Old Town Walk

Chania

Chania is a lovely city with all its quaint alleyways and streets.

Quality of Experience

Day Trip to Apokoronas Villages

Chania

It was a very interesting excursion where we learned about the local way of producing olive oil, Raki etc. The countryside was beautiful which we would not have seen if we had not gone on the excursion.

Quality of Experience

Guides, Drivers and Staff

Our driver/guide Niko’s was excellent.

Transport

Imbros Gorge Hike

Chania

Our driver/guide was Karim and he showed us a great time in Morocco along with excellent local guides in each city we visited. The trip was very well planned and over 17 days we spent time in every main city in the country as well as went to the Sahara, Atlas Mountains and the coasts. Kimkim works with local travel companies and the one they used for our trip in Morocco, Original Travels, put together a great journey that expanded in the planning stage with my desire to include Tangier and add 2 free days in Marrakech. We had a private trip with our own driver/guide every day for just my friend and myself - each with our own hotel/riad room every night - for 17 days for about $5000 (plus tips). AMAZING!!

Hotel Reviews

Riad Salam Fes

Fes

Riad Salam Fes was a lovely accommodation and had a great location. Even though we didn't spend much time in the hotel because we were constantly on the move, it was pleasant and seemed like a nice spot to relax.

Dar Rihana Dades

Douar Aït Ouffi

Dar Rihana Dades was nice, though the dining situation was confusing. Breakfast was included, but dinner was not explained well. We ate at the hotel and the food was good albeit pricey. An explanation of costs would have been appreciated since the dinner prices were not listed anywhere.

Activity Reviews

Guided Exploration of the "Blue City" Chefchaouen

Chefchaouen

Very good guide who showed us things we would have missed on our own - and with a lot of information.

Quality of Experience

Guides, Drivers and Staff

Transport

Half-Day Guided Sightseeing in Fes

Fes

Our guide actually gave us an incredible full-day tour of so much of the Medina that we would not have seen without him, especially the fascinating leather tannery.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Transfer from Fes to Merzouga via Erfoud & Camel Ride

Morocco

It was a great experience except that I was given a juvenile camel and a very young “handler” and when it came time to get back on the camel after our “break” in the middle of our 2-hour trek, I had an “accident.” The handler did not control the young camel and before I was fully on the camel, it started standing up with me hanging off. I fell off and then another handler came over, but neither even attempted to control the camel and the same thing happened again - and while half on, the camel rose up and after trying to hang on, I fell off again. They swapped out camels and with a now-injured leg, I got on and finished the ride (because I’m tough!). I was able to do everything on the trip after that, including hiking down and up the Monkey’s Fingers canyon, walk about 6 miles a day. etc but my leg hurt the rest of the trip and it turned not just black and blue but much of it turned black! I will include a photo below.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hike through Berber Villages

Morocco

We had a fantastic hiking guide for the Monkey’s Fingers canyon hike! It was beautiful and thrilling and even though my leg hurt from the camel accident 2 days earlier, especially on the uphill part, I focused on the great experience. I could not have done the hike without our guide, who used his feet as ledges etc. And afterwards, we had a tagine lunch at the home he shares with his sister, who made the delicious lunch, and her husband.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Half-Day Guided Tour of Marrakech

Marrakesh

Great tour of Marrakech with a very knowledgeable guide.

Quality of Experience

Separately we had an excellent visit to an authentic hammam. Loved it!

Food

Guides, Drivers and Staff

Transport

Guided Tour of Essaouira

Essaouira

Another great guide who provided us with another great tour.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Private Cooking Class

Essaouira

Great experience - provided a more detailed review of it on Trip Advisor. Loved the cooking and meal and especially getting to know the couple offering the class.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Transfer to Marrakech via Roses Valley, Ouarzazate & Aït Benhaddou

Morocco

Interesting drive and visit to Atlas Studios.

Quality of Experience

Guides, Drivers and Staff

Transport

We had the most amazing two weeks in Italy. Melanie listened to what was important to us and what activities we liked and planned the perfect trip. She kept us fully informed in the months leading up to the trip but even more important was the support she gave us during the trip. She took the time to send us a welcome message, offer her services while we were travelling around and even sent through an outline of the day every morning with all the vouchers and timelines that we needed for that day. This extra service ensured that we had everything at hand that we needed and nothing was left to chance. She suggested restaurants and other activities that we might be interested in, she checked ferry timetables for us and sent us best wishes/farewell messages when we were leaving. Melanie was an integral part of what made our short time in Italy so enjoyable - we can't recommend her enough!

Hotel Reviews

Portacatena Suite

Salerno

We stayed at the Portacatena Suite in Salerno for five nights and it was fantastic! The little apartment in the old town was spacious and the host was very obliging. The location was perfect, and I'd highly recommend staying here.

La Corte dell'Astore - Wild in Style Resort

Alberobello

In Alberobello, we stayed at the La Corte dell'Astore - Wild in Style Resort. It was an awesome experience staying in a trullo. I have nothing but good things to say about it; truly memorable.

Sextantio le Grotte della Civita

Matera

The cave accommodation we stayed at, Sextantio le Grotte della Civita in Matera, was possibly the best place I've ever stayed. It was a really special experience with fantastic staff and gorgeous breakfast. A unique and unforgettable stay.

Hotel Mozart Rome

Roma

The Hotel Mozart in Rome was in a great location. However, the room was quite tight and lacked space. It would have been better to have a bit more room.

Activity Reviews

Lemon tour and cooking class

Italy

The Lemon tour and cooking class was fantastic. It was a relaxing and fun activity, and the hosts picked us up from our accommodation and dropped us back.

Vatican & Sistine Chapel Tour

Rome

The Vatican and Sistine Chapel Tour was very good despite us arriving a bit late. It's definitely a must-visit place and worth the experience.

Rome food tour: A deliciously cultural tour for foodies

Rome

The Rome food tour was lots of fun. Really enjoyed it and it made for a great day out.

I left a detailed review in response to an email from Marina!
Susan

This was our 2nd time using kimkim; it's unlikely there will be a 3rd time.

We made clear when we planned this trip we wanted 4 rooms in Florence and 3 rooms in Rome (we were a group of 6 for 6 nights, and 5 for 3 nights). Kimkim only booked us 3 rooms in Florence, and we had to pay extra, at the last minute, for a fourth room which we were only able to secure for 2 of 4 nights in Florence. In Rome, we learned just before departing for Italy that kimkim had booked us only one room; thus, at the last minute, we had to pay way too much just to get a 2nd tiny room that three grown women had to share. This was a major error by kimkim.

In each Italian location, we had to pay an additional amount for "city taxes" about which kimkim never told us; they absolutely should have told us about this ahead of time.

Kimkim booked us on several tours. Some were very good, but too many of the booked tours were unsatisfactory because the guide was poor, the tour itself was just bad, or the audio quality was quite poor. There were instances where kimkim didn't provide detail where to go for the tour, told us incorrect start times, or provided incorrect travel times to get to the tour.

Given the money we paid, we didn't expect to take any tours with other people, but in two instances we were provided poor quality tours with at least 15 additional people. A tour of the Vatican was promoted as a 3 hour tour, but was only 2 hours, and we felt VERY rushed. Moreover, the guide failed to take us to St. Peter's Basilica, which we believe should be the highlight of any Vatican tour.

The driver Kimkim scheduled to take us to the Rome airport at 6:30 am failed to show up, causing us to scramble and squeeze into a tiny taxi. Multiple times during the trip, including when we attempted to figure out why the driver didn't show up, kimkim failed to answer its own after-hours "emergency line", which was absolutely inexcusable.

Bottom line ... for the substantial amount we paid, we expected a dramatically better experience.

We used KimKim for a trip to Croatia two years ago and had a wonderful experience. To the extent we had any issues, our Croatian kimkim travel agent gave us her phone number so that if/when we had issues, we had instant contact with her. Kimkim Italy did not provide us with similar information causing us much stress when we had issues.

Kimkim should be highly embarrassed about our experience. To make up for its errors, kimkim ultimately gave us about a 3% refund of the amount we paid ... ridiculously inadequate.

We created beautiful memories in Greece due to the hard work and organization of our loyal and dedicated people at Kim Kim. Not just planning our day to day activities, but providing transportation by private car, airplane or ferry to these activities or islands were taken care of. Our responsibilities just included having fun . Antonis of Kim Kim booked the most beautiful and accommodating hotels for us in Athens, Naxos and Santorini. Each hotel, was walking distance to restaurants and shopping. We were updated everyday about the day's agenda and who would be meeting us at our hotel to bring us to various activities. Any questions or concerns that we may have come across, was just a call away via What's App. We are forever grateful to the care and attention used to plan our trip, because you truly created a dream trip for the 4 of us. Greece is too beautiful and amazing to risk missing out on what the country offers. We were in great hands, and we wholeheartedly credit Kim Kim and Antonis for that. Thank you and see you soon!

Hotel Reviews

Oniro City

Athens

Great location and delicious breakfast.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Naxos Island hotel

Naxos

Great breakfast and very nice staff

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Agali Houses

Firostefani 00

The absolute most beautiful hotel that I ever stayed in.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Elia Ermou Athens Hotel

Athens

Great location

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Traditional Naxian Small-Group Cooking Class on a family-run Tavern

Naxos

So fun and informative. The hosts were amazing

Quality of Experience

Food

Guides, Drivers and Staff

Transport

The Acropolis & Acropolis Museum Private Guided Tour

Athens

I learned so much.

Quality of Experience

Guides, Drivers and Staff

Transport

Small-group Treasures of Naxos Tour

Naxos

Quality of Experience

Guides, Drivers and Staff

Transport

Private Santorini Cultural Highlights Guided Tour

Santorini

Quality of Experience

Guides, Drivers and Staff

Transport

Private Guided Athens Food Tour

Athens

Quality of Experience

Guides, Drivers and Staff

Transport

Santorini Caldera Small-group Sunset Cruise with BBQ on board and Open Bar

Santorini

Quality of Experience

Food

Guides, Drivers and Staff

Transport

A big thank you to Giorgia for helping us plan such a memorable trip to Portugal in October 2024. She was very attentive to our goals and booked some fabulous adventures for us (2 couples in our 70's). Especially memorable was an all-day tour from Porto to the Douro Valley with Tania, and an all-day tour in rural Algarve with Rui. The food tour in Porto with Joao, the guided city tour with Hugo in Lisbon, and the Fado dinner in Lisbon were all top notch as well.

Activity Reviews

Day Excursion to Douro Valley: Wine Tasting & River Cruise

Porto

This was an amazing tour. Our guide, Tania, was exceptional. Thanks!

Quality of Experience

Guides, Drivers and Staff

Transport

Tania was excellent!

Sandeman Cellar Wine Tasting

Porto

This was an interesting tour. When in Porto, you have to do a Port tour, and this one fit the bill. It wasn't particularly memorable, but I'm glad to have experienced it.

Quality of Experience

Foodie Experience in Porto

Porto

This was a fun, tasty tour! Joao was an entertaining guide, and the food we were able to taste was good. The small restaurants we were guided to were great choices.

Quality of Experience

Food

Guides, Drivers and Staff

Discover Rural Algarve

Portugal

I highly recommend this experience! Rui was a fabulous guide who took us off-road deep into rural Algarve. His knowledge of the area was great, and he obviously delighted in sharing his love for it. Excellent.

Quality of Experience

Guides, Drivers and Staff

Transport

Get to Know Lisbon with a Local

Lisbon

Hugo was very knowledgeable and personable. The three hours of walking the streets of Lisbon were a little long for us, but it was interesting and a good opportunity to get our bearings in this beautiful old city.

Quality of Experience

Guides, Drivers and Staff

Fado Dinner Experience

Lisbon

This was a perfect way to end our trip. The whole experience was excellent, from start to finish. The wait staff, the food, the awesome wine, and the fabulous artists were all so professional and top quality. I highly recommend the Clube de Fado experience.

Quality of Experience

Food

I had the most wonderful 6-day trip organised by Francisco via KimKim. As a solo traveller, I was a bit nervous, but Fransisco ensured I had a safe, action-packed trip through Chile and Bolivia. All logistics were taken care of. The tours were great, with guides who spoke English. The driver was safe when touring through Bolivia.

I would definitely refer my friends/family to Francisco for help in planning their trip in South America!