Kimkim Trip Reviews

4.8
Based on 20,026 ratings
Read 20,026 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

We really enjoyed the trip. All the hotels w...
Spain | Jul 24 - Aug 7, 2025

N
Nicholas G.
Canada | Reviewed on Aug 19, 2025
We really enjoyed the trip. All the hotels were lovely and quite nice for our family. The locations in the cities were central and we had no trouble getting around. Parking is a bit tough in spain for a "big" car and quite pricey sometimes.
The car we had was limit in trunk size (BMW X2 coupe with 4 medium luggage). We managed to fit everything with a bit of a puzzle.
The guides in Barcelona were great. We really enjoyed the cooking class (paella). The city tour in Bilbao was... Read more

We really enjoyed the trip. All the hotels were lovely and quite nice for our family. The locations in the cities were central and we had no trouble getting around. Parking is a bit tough in spain for a "big" car and quite pricey sometimes.
The car we had was limit in trunk size (BMW X2 coupe with 4 medium luggage). We managed to fit everything with a bit of a puzzle.

The guides in Barcelona were great. We really enjoyed the cooking class (paella). The city tour in Bilbao was good and the bike tour in San Sebastian was perfect to appreciate the city.

The Andorra hotel was great but a bit out of the way. It was very calm. We went to Ordino Arcalis for a hike and it was spectacular. We also took the train to Vall de Nuria which was also memorable.

Thanks for your help in planning this trip. We did things we wouldn't have thought without you.

Hotel Reviews
Radisson Collection Hotel, Gran Vía Bilbao
Bilbao
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Astoria
Barcelona
Authenticity & Character
Location
10 minute walk to subway or bus. Then anything from 10 to 30 minutes to get to central barcelona.
Staff
Cleanliness & Comfort
Hotel Ciutat de Girona
Girona

Central location. Parking is a bit far from the hotel

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Zinema7
San Sebastian (Guipuzcoa)

Beautiful rooms. Good breakfast. 15-20 minutes walk to beach and old town.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Maisonnave
Pamplona

Central location. Nice rooms.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Xalet Bringue Hotel & Spa
El Serrat

Spa is 22 euro per person. The food in the restaurant is extremely good.

Authenticity & Character
Location
Out of the way but very calm.
Staff
Cleanliness & Comfort
Local specialist: Manuela Cardillo
Manuela
Manuela Cardillo
Local specialist in Madrid, Brescia | Replied on Aug 25, 2025

Dear Nicholas,

Thank you so much for your thoughtful feedback! I'm thrilled to hear that you and your family enjoyed the trip and had such a memorable experience across Spain.

We appreciate your notes on the car size and parking, those are definitely important details for future travelers, and we’ll take them into account when advising on vehicle options for similar itineraries.

Thank you again for trusting us with your travel plans. It was a pleasure helping you discover new places and experiences!

Warm regards,
Manuela

Fabulous time in Indonesia, expertly organised.
Indonesia | Jul 22 - Aug 8, 2025

Jago
Jago r.
United Kingdom | Reviewed on Aug 19, 2025
We have just had a fabulous time in Indonesia. The whole process before and during the holiday was expertly run by Marc who understood what we were wanting and adjusted the itinerary to accommodate our preferences. The trip planning was very smooth and he provided all the information we could possibly need, including guide contact details, WhatsApp contacts throughout the trip and helpful photos of pick up points etc.
We had several domestic flights booked and on each change over, the...
Read more

We have just had a fabulous time in Indonesia. The whole process before and during the holiday was expertly run by Marc who understood what we were wanting and adjusted the itinerary to accommodate our preferences. The trip planning was very smooth and he provided all the information we could possibly need, including guide contact details, WhatsApp contacts throughout the trip and helpful photos of pick up points etc.
We had several domestic flights booked and on each change over, the drivers and guides were there as expected and the transfers were seamless. The transfer cars were excellent and the hotels he had arranged were absolutely as expected from his information and were really good. Throughout the trip, the English speaking drivers/guides helped keep us informed on pick up times, plans and optional excursions and opportunities.
When there were travel changes - the airlines adjusted some timings while we were there - Marc kept us informed by WhatsApp so we knew exactly what was happening. The fast boat from Lombok to Bali was threatened with being cancelled due to weather and Marc kept on top of the situation, keeping us up to date, and had alternatives planned in case it did not go. Thankfully it did and there were no issues. It was great to have his local knowledge and experience on tap like that.

Hotel Reviews
Liveaboard in Komodo

The boat was great for the family as it had a lovely sun deck but more importantly, a great shaded relaxation area. The food was superb throughout and we were treated extremely well by the staff on board, always with a broad smile and nothing was too much trouble.

Authenticity & Character
The local crew on board were typical of the Indonesians we met through our trip - friendly and helpful and always smiling and cheerful.
Location
the trip itinerary through the islands took in all we could have wanted.
Staff
as above - friendly and helpful and always smiling and cheerful.
Cleanliness & Comfort
Akana Boutique Hotel

We had one night here - lovely hotel right in the heart of Sanur.

Authenticity & Character
Location
Staff
they made us breakfast boxes to take as we left for the airport before the breakfast started
Cleanliness & Comfort
Puri Wirata Dive Resort and Spa
Amed, Karangasem, Bali

Great hotel and location with comfortable rooms, we had a roof terrace to enjoy the stunning views. Diving centre on site was excellent and the snorkelling directly off the beach was excellent, slightly difficult to access but once in, amazing coral, turtles etc.

Authenticity & Character
Location
The dive centre we used is right on site. PADI 5 star
Staff
Cleanliness & Comfort
Katamaran Resort

Very modern, upmarket hotel in a fabulous setting, making full use of the location with an excellent pool and outdoors area.

Authenticity & Character
the outdoor area and views from the rooms over the beach and sunsets over the volcanoes of Bali
Location
Staff
Cleanliness & Comfort
The Phoenix Hotel Yogyakarta - MGallery Collection
Yogyakarta

This is a lovely hotel, with excellent facilities right in the heart of Yogykarta. The old building is very attractive, the rooms extremely comfortable and quiet, the pool area a lovely place to relax.

Authenticity & Character
beautiful old building
Location
Staff
Cleanliness & Comfort
FM7 Resort Hotel Jakarta
Tangerang, Banten

Very comfortable clean airport hotel with excellent pool. Confusing restaurant options with no clear hotel floorplan offered, but we worked it out!

Authenticity & Character
no need - just a practical airport hotel
Location
Staff
Cleanliness & Comfort
Activity Reviews
Liveaboard Cruise - Departure Day
Liveaboard Cruise - Departure Day
Indonesia

a morning snorkel was followed by a short trip back to port. As the flight had been moved later, Marc arranged with our guide to do a trip to the local cave and this was an added bonus as it is a dramatic scene deep in the cliffs amongst lovely forest with very few people there.

Quality of Experience
Food
Guides, Drivers and Staff
Opin, our guide throughout the whole trip in Komodo and on the boat was such a nice man and so interesting and interested to know about us. He also learnt to play Uno with us one evening. He made the trip really special
Transport
Liveaboard Cruise: Makassar reef, snorkeling in Gili Lawa
Liveaboard Cruise: Makassar reef, snorkeling in Gili Lawa
Indonesia

More amazing snorkelling and cruising around beautiful islands so a lovely relaxing experience The fruit bats leaving their island at sunset was amazing, the numbers of them made for a dramatic, once in a lifetime view.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Liveaboard Cruise: Komodo dragons, beaches, snorkelling and manta rays
Liveaboard Cruise: Komodo dragons, beaches, snorkelling and manta rays
Komodo Island

We managed to see a manta ray - apparently rare at the time of year we visited, so we were thrilled with that. The snorkelling itself was breathtaking with great coral, turtles everywhere and we saw a black tip reef shark.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Liveaboard Cruise: Discover Flores & Komodo
Liveaboard Cruise: Discover Flores & Komodo
Komodo Island

We had 3 days on board the boat and the whole Flores and Komodo area is breathtaking. It is very different from any region we have visited before and a stunning area to visit. Under water is equally amazing with stunning living corals. The Komodo dragons were at the end of the mating season so largely hidden away but we did see a big male who clearly was well fed and docile and a smaller female. The was a small young dragon on the beach and it was walking around which was nice. A short hike up to see the sunset was picturesque but clearly on the itinerary of everyone so crowded.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sunset Cruise & Beach Barbecue in Amed
Sunset Cruise & Beach Barbecue in Amed
Amed, Bali

We went out in a local trimaran boat and got a lovely view of the coast and sunset over the volcano. We had drinks on board and a peaceful fun trip up and down the coast and then drifted while the sun set. Back at the beach, a table had been set and a BBQ of fresh fish and seafood with veggies and rice was prepared for us, ending a lovely evening.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Family trek Sendang Gile and Tiu Kelep Waterfalls
Family trek Sendang Gile and Tiu Kelep Waterfalls
Indonesia

We had a lovely drive getting there and then a straightforward walk along the river to the waterfalls that are very impressive, with opportunity to swim and shower under them, only the edges mind you as very powerful! There were lots of people there as it was a weekend and the locals were enjoying it too. This meant our boys were asked for lots of photos which they find amusing! The local village visit also really shows a different pace and lifestyle, completely removed from the modern pace. Lunch was overlooking the waterfalls in an idyllic setting.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Borobudur: A UNESCO World Heritage Site
Borobudur: A UNESCO World Heritage Site
Indonesia

We chose not to go onto the temple, on advice about the conservation of it, but it is still very dramatic and impressive. The whole area around it is very peaceful and well kept

Quality of Experience
Guides, Drivers and Staff
Transport
Merapi Jeep Tour
Merapi Jeep Tour
Indonesia

Despite clouds covering the volcano, the day was great fun. The jeeps were open top and added to the experience and the drivers and guides we had were keen to keep us entertained. The boys particularly enjoyed driving round an off road course through a rocky river bed.

Quality of Experience
Guides, Drivers and Staff
Transport
Jomblang cave
Indonesia

As we drove up a very rough track in the middle of no where we were uncertain of what to expect. The welcome and briefing was very professional an then we were taken to the rope system that they lower you in on, two at a time. This was nerve wracking but exciting and added a lot to the visit with the 60m descent. The caves themselves are fascinating and the light shaft in the main cave dramatic. Be aware it is muddy++, they give you boots.

Quality of Experience
Guides, Drivers and Staff
Transport
Prambanan: Indonesia’s Largest Shivaite Temple Complex
Prambanan: Indonesia’s Largest Shivaite Temple Complex
Yogyakarta

The temples are being restored currently and our local guide told us how this process was proceeding as well as taking us into the ones which were accessible. The whole setting is peaceful and picturesque.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Marc Urban
Marc
Marc Urban
Local specialist in Bali | Replied on Aug 22, 2025
Thank you, Jago and Family! It was an absolute pleasure helping you plan and follow your trip through Indonesia. I’m happy to hear that everything went smoothly and that you felt supported throughout the journey. That’s exactly what I aim for. I’m glad you enjoyed the itinerary, the hotels, and the seamless transfers, and that my local tips and updates came in handy along the way. Indonesia has so much to offer, so I hope this trip has left you with plenty of wonderful memories, and maybe... Read more

Thank you, Jago and Family!

It was an absolute pleasure helping you plan and follow your trip through Indonesia. I’m happy to hear that everything went smoothly and that you felt supported throughout the journey. That’s exactly what I aim for.

I’m glad you enjoyed the itinerary, the hotels, and the seamless transfers, and that my local tips and updates came in handy along the way. Indonesia has so much to offer, so I hope this trip has left you with plenty of wonderful memories, and maybe even inspiration for a future adventure!

Wishing you all the best and hoping to welcome you back here someday for more exploring.

Best regards,
Marc

Noga perfectly planned 3.5 days in Iceland.
Iceland | Aug 8 - Aug 12, 2025

nancy
nancy l.
West Chester, PA | Reviewed on Aug 19, 2025
Noga perfectly planned 3.5 days in Iceland. Read more

Noga perfectly planned 3.5 days in Iceland.

Hotel Review
Hotel Von
Reykjavik

Dirty bathrooms and noisy on the street side. Minimal bedrooms but beds are comfortable.

Authenticity & Character
Location
On main street so close to everything
Staff
Not friendly
Cleanliness & Comfort
Black mold in the shower
Activity Reviews
Sky Lagoon Experience - Saman
Sky Lagoon Experience - Saman
Reykjavík
Quality of Experience
Loved the 7 steps. Very clean facility
Víðgelmir Lava Cave Experience
Víðgelmir Lava Cave Experience
Iceland

Really amazing so not to be missed

Transport
Had our own car. Easy to get anywhere
Solheimajokull  Glacier Hike
Solheimajokull Glacier Hike
South Coast

Really cool to walk on ice

Quality of Experience
We had some youngsters who were there to take selfies so we didn’t get far
Guides, Drivers and Staff
Transport
Skogafoss Waterfall
Skogafoss Waterfall
Iceland

Too crowded.

Quality of Experience
Snæfellsnes Day Trip
Snæfellsnes Day Trip
Reykjavík

Fantastic guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Reykjavík
Explore Reykjavík
Reykjavík
Quality of Experience
Local specialist: Noga Heyman
Noga
Noga Heyman
Local specialist in Kimkim HQ | Replied on Aug 20, 2025

Nancy, thank you for your review! I'm glad you loved your trip overall, and we will take your feedback seriously regarding the hotels and activities. I hope you're having a wonderful time on your cruise now and I hope you'll consider kimkim again for your next adventure!

Eline helped us organise our trip to Norway. ...
Norway | Jul 31 - Aug 12, 2025

E
Erika H.
Australia | Reviewed on Aug 19, 2025

Eline helped us organise our trip to Norway. She was very good at listening to us and adapting the plans to what we wanted. Jacob from the bookingvteam was also very helpful.
We had a great trip and Eline made the booking process very easy.

Local specialist: Eline Rasmussen

I found the guides were very friendly and inf...
Japan | Jul 30 - Aug 12, 2025

P
Pam C.
Seattle, WA | Reviewed on Aug 19, 2025
I found the guides were very friendly and informative. Th e travel arrangements made it very easy to get from a to b and accommodations very satisfactory. Thank you. Read more

I found the guides were very friendly and informative. Th e travel arrangements made it very easy to get from a to b and accommodations very satisfactory. Thank you.

Hotel Reviews
Candeo Hotels Osaka The Tower
Osaka
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cross Hotel Kyoto
Kyoto
Family Friendliness
Mitsui Garden Hotel Ginza Premier
Tokyo

Nice room, close to station, outstanding breakfast. Bit pricey in the lounge.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Tokyo City Exploration ( private group ) & Sumo show with chanko nabe lunch ( join in, small group )
Tokyo City Exploration ( private group ) & Sumo show with chanko nabe lunch ( join in, small group )
Tokyo

Very entertaining. Good food

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Aug 20, 2025

Hi Pam and Jessica,
Thank you so much for your wonderful words! We had a wonderful time working and planning with Jessica and we appreciate your family's patience and understanding throughout the trip.
It's always rewarding to help create memorable experiences for travelers like your family.
Welcome you and your family back to Japan again in the future and there are more things for you to explore in different seasons.

All the best,
Angel

Hi Camélia and Team Kimkim,We had an amazing...
Vietnam | Aug 3 - Aug 11, 2025

J
jean marc Y.
Canada | Reviewed on Aug 18, 2025

Hi Camélia and Team Kimkim,
We had an amazing Trip in Vietnam thanks to your wonderful Tour Guides ( Mr. Cuong/ Tay/ and John.
Everything was well set up Plus the Tour guide was very patient/ kind/ respectful and responded to all our needs on the GO.
Sincerely recommend KimKim and his Local Team.
Best Regards
,
Bea &Jean Marx

Local specialist: Camellia Nguyen
Camellia
Camellia Nguyen
Local specialist in Hanoi | Replied on Sep 05, 2025

Dear Bea & Jean,

Thank you so much for your lovely message! I’m delighted to hear that you had such an amazing trip in Vietnam and that Cuong, Tay, and John took such good care of you. I’ll be sure to share your kind words with them – it will mean a lot.

We truly appreciate your recommendation and hope to welcome you back to Vietnam again in the future!

Warm regards,
Camellia

The trip that Guðmundur Óli put together for Iceland!
Iceland | Aug 6 - Aug 13, 2025

Lisa
Lisa D.
Seattle, WA | Reviewed on Aug 18, 2025
The trip that Guðmundur Óli put together for us in Iceland was absolutely epic. We had a variety of experiences based on our requests and boy did it pay off. We experienced waterfalls, black beaches, hot springs, gorges with amazing views; and saw the puffins on the cliff's edge! I'm a puffin fan now! Really enjoyed the snowmobiling, kayaking and hiking on the glacier to ice cave. What an incredible experience. Saw wildlife along the way which was an added bonus to the trip. We averaged... Read more

The trip that Guðmundur Óli put together for us in Iceland was absolutely epic. We had a variety of experiences based on our requests and boy did it pay off. We experienced waterfalls, black beaches, hot springs, gorges with amazing views; and saw the puffins on the cliff's edge! I'm a puffin fan now! Really enjoyed the snowmobiling, kayaking and hiking on the glacier to ice cave. What an incredible experience. Saw wildlife along the way which was an added bonus to the trip. We averaged approximately 18K-20K steps per day and climbed to the highest points to get better vantage points along the ring road and south coast. Gummi arranged the best hotels and even provided excellent restaurant recommendations as well as an organized google map daily so we could follow the instruction and get to our destination in plenty of time. Gummi was always available to answer questions and add on additional excursions when requested. The overall experience with kimkim was great. All we needed to do was pack our bag, show up and follow the app. Can't beat that for the best vacation ever! Thank you for a great experience.

Hotel Reviews
Sand Hotel by Keahotels
Reykjavík

Really enjoyed this property. It is very central to everything you need to walk to in Reykavik. Parking is off site but easy to find with the Parka app. Lots of shops and restaurants nearby to choose from. Breakfast was downstair and easily accessible. The bed was comfortable and a nice well equipped bathroom.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Fosshotel Glacier Lagoon
Hnappavellir

This hotel was a beautiful property. The rooms were very spacious with chairs and couch to enjoy the view. the black out curtain was nice to get a good night's sleep after a long day of hiking and excursions. The restaurant on site was nice with a common area in the lobby as well as bar. Enjoyed the sauna for some well needed respite from a long day!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hótel Grímsborgir by Keahotels
Ásborgir

Really enjoyed staying at this hotel. The rooms were very spacious and with a big common area outside your room to join up with friends or meet other people. The hot tub was as added bonus after a long day of hiking and excursions. Lots of options on the menu for anyone taste, but town nearby for some cool restaurants to choose from.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hótel Búðir
Búðir

Loved this hotel and its location. Great Boutique hotel located near the black church and hiking trails. The beds were comfortable and views at night were beautiful. The food is top notch, and the hotel staff takes pride in the dining experience. Plenty of places to sit and enjoy the wonders of outside from a seat inside or outside.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Jökulsárlón Glacier Lagoon Kayaking Excursion
Jökulsárlón Glacier Lagoon Kayaking Excursion
Iceland

The lagoon we kayaked on was beautiful with floating icebergs. There are a lot of activities going on at the same time, so a little bit of a traffic jam on the water. Suited up and got plenty of instruction. Would have like to hear more details about the icebergs themselves and the environment but a fun activity indeed.

Quality of Experience
Guides, Drivers and Staff
Transport
Langjökull Glacier Snowmobiling Adventure
Langjökull Glacier Snowmobiling Adventure
Golden Circle

The snowmobiling was a good experience. It is a bit cold snowmobiling on a glacier and due to the time of year, very wet. We geared up in a our "moon suit" and helmet so we were plenty prepared

Quality of Experience
Guides, Drivers and Staff
Transport
Faxaflói Bay Whale Watching Excursion
Faxaflói Bay Whale Watching Excursion
Reykjavík

This by far was one of the highlights of our trip. Saw humpback whales and minke whales and they appeared to be following our boat. Very entertaining with slapping the water and full breaches by the whales. What an incredible experience.

Quality of Experience
Guides, Drivers and Staff
Glacier Ice Cave Experience
Glacier Ice Cave Experience
Iceland

Enjoyed our guide and the experience. He explained the history of the glacier and took us in the ice cave. Much smaller than I expected but nonetheless a great experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Guðmundur Óli Pálmason
Guðmundur Óli
Guðmundur Óli Pálmason
Local specialist in Iceland | Replied on Sep 12, 2025

Thank you for the kind review Lisa
I am so happy that everything went wall and that you enjoyed your Iceland trip so much!
I do hope we'll see you in Iceland again, there's still much to discover :)

All the best
Gummi

Family trip to Guatemala
Guatemala | Aug 4 - Aug 11, 2025

Cortney
Cortney H.
Santa Rosa, CA | Reviewed on Aug 18, 2025
Amazing trip to Belize and Guatemala. Alex was very communicative and helpful during the entire planning process and while we were on the trip. We have been on many trips through kimkim with local companies in different companies. There seemed to be a disconnect with this trip. Typically we have one guide for each region that spends each day with our family (from airport pickup to the last day). This guide gives us local history and lots of information. They typically provide water for our... Read more

Amazing trip to Belize and Guatemala. Alex was very communicative and helpful during the entire planning process and while we were on the trip. We have been on many trips through kimkim with local companies in different companies. There seemed to be a disconnect with this trip. Typically we have one guide for each region that spends each day with our family (from airport pickup to the last day). This guide gives us local history and lots of information. They typically provide water for our family, local snacks and keep an eye on the schedule for stopping to eat (which is important for us as we have five children). This wasn’t the case in Belize or Guatemala. The guides we did have were great! The trip was wonderful but not as seamless as we are used to with kimkim trips.
There was more than one instance where we arrived at a location (ferry, airport, etc) and the driver was no where to be found. Alex took care of things very quickly but there seemed to be a lack of communication or understanding of pick up expectations between Alex and the drivers. I would highly recommend visiting Belize and Guatemala, they are both beautiful countries.

Hotel Review
Porta Hotel Antigua
Antigua Guatemala

I stayed at the Porta Hotel Antigua during my trip, and it was especially good. It brought back nostalgic memories since I had stayed there before many years ago. The experience was as satisfying as I remembered.

Activity Reviews
Day Hike to Pacaya Volcano
Day Hike to Pacaya Volcano
Guatemala
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore Tikal National Park
Explore Tikal National Park
Guatemala
Quality of Experience
Guides, Drivers and Staff
Transport
Hol Chan/Shark Ray Alley - from Victoria House Resort
Hol Chan/Shark Ray Alley - from Victoria House Resort
Guatemala
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Alex Coronado
Alex
Alex Coronado
Local specialist in Antigua Guatemala | Replied on Aug 18, 2025
Thank you so much for sharing your detailed feedback and for trusting me with your family trip to Belize and Guatemala. I’m very happy to hear you had a wonderful experience overall and that you found both destinations beautiful. It’s also great to know you enjoyed the guides you met along the way and that I was able to assist whenever needed. That said, I take your comments very seriously. I completely understand how important it is, especially when traveling with children, to have... Read more

Thank you so much for sharing your detailed feedback and for trusting me with your family trip to Belize and Guatemala. I’m very happy to hear you had a wonderful experience overall and that you found both destinations beautiful. It’s also great to know you enjoyed the guides you met along the way and that I was able to assist whenever needed.

That said, I take your comments very seriously. I completely understand how important it is, especially when traveling with children, to have consistency with a dedicated guide in each region. Someone who can provide history and context while also taking care of the small but essential details like water, snacks, and meal breaks makes a big difference. This is something I’ll pay closer attention to when arranging future trips so that expectations are clearer and the experience feels more seamless.

I also acknowledge your concerns about pickups and the occasional disconnect with drivers. While I was glad to step in when needed, my goal is to prevent these situations from happening at all. I am already addressing these points with our trusted partners to strengthen communication and make sure transfers are smooth and stress-free. For logistical and budget reasons, we generally do not assign one guide for an entire trip, but I will be clearer about this distinction going forward so expectations are aligned from the beginning.

Your feedback is invaluable, and I truly appreciate the time you took to share it. It will help me continue to refine and improve the way I coordinate these details for future travelers.

Warm regards,
Alex

Great trip and wonderful schedule prepared by...
Argentina | Aug 3 - Aug 13, 2025

D
Divya A.
Miami, FL | Reviewed on Aug 18, 2025

Great trip and wonderful schedule prepared by Kim Kim.Everyone was punctual. I would let people know about weight limits on domestic airlines .We were able to leave a suitcase behind in one of the hotels and pick up on way back.All reservations and guides amazing! Felt safe and well taken care of.
Florencia our guide in Buenos Aires , Driver Alberto , Guides in El Beroliche, Teno and Jenny Somweber ,our ski and snowboard instructor were excellent!

Local specialist: Micaela Rodriguez
Micaela
Micaela Rodriguez
Local specialist in Argentina | Replied on Jan 16, 2026

Hi Divya!

Thank you for sharing your feedback. We’re very happy to hear that the schedule worked well for you and that everything ran smoothly throughout the trip. It’s great to know you felt safe, well looked after, and that the guides and services along the way made such a positive impression.

Thank you again for your kind words, and we’re glad the experience was such a memorable one.

Warm regards

Mathilde was amazing. She helped us plan ever...
Germany | Aug 10 - Aug 16, 2025

T
Tony W.
Atlanta, GA | Reviewed on Aug 18, 2025
Mathilde was amazing. She helped us plan everything on the trip and made recommendations when needed. We highly recommend Kim Kim and especially Mathilde!! Read more

Mathilde was amazing. She helped us plan everything on the trip and made recommendations when needed. We highly recommend Kim Kim and especially Mathilde!!

Hotel Review
Platzl Hotel - Superior
München

Wonderful location! Amazing breakfast! Staff was extremely friendly and helpful!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Mathilde D.
Mathilde
Mathilde D.
Local specialist in Galway, Ireland | Replied on Aug 20, 2025

Dear Tony,
Thank you so much for writing an amazing review! I'm glad you enjoyed our services and hope you had a memorable trip! It was a pleasure to organize everything for you and your family.
Sincerely,
Mathilde

Family trip to Portugal - August 2025
Portugal | Aug 7 - Aug 16, 2025

Lee
Lee G.
Newark, NJ | Reviewed on Aug 18, 2025
I booked a family vacation to Portugal in August 2025 using KimKim and our excellent specialist Tiago. From start to finish KimKim offered great service. After filling out an initial questionnaire, Tiago sent me a draft itinerary to give me a better idea of how the trip could be structured. We then hopped on a call to go through the itinerary in detail and discuss potential changes. Once all this was done I received a final itinerary with all the details and booked the trip. Honestly this was... Read more

I booked a family vacation to Portugal in August 2025 using KimKim and our excellent specialist Tiago. From start to finish KimKim offered great service. After filling out an initial questionnaire, Tiago sent me a draft itinerary to give me a better idea of how the trip could be structured. We then hopped on a call to go through the itinerary in detail and discuss potential changes. Once all this was done I received a final itinerary with all the details and booked the trip. Honestly this was the HARDEST part, and it was as easy as could be.

Tiago was able to tailor the trip to my specifications and offered great advice in terms of the amount of activities and traveling within the country we were planning to do. The trip was AMAZING and delivered on every aspect. The guide book that Tiago put together was also extremely helpful. It consolidated all of the necessary information, including booking confirmations, into one place and provided lots of helpful tips about each location. Additionally, we did not want to book all our dinners ahead of time and Tiago was awesome to help us secure last minute reservations throughout the trip.

I highly recommend KimKim and especially Tiago!!

Activity Reviews
Surf Lesson - OPTIONAL (not included in the price)
Surf Lesson - OPTIONAL (not included in the price)
Portugal

The surf lesson in Sagre was perfect for the family.Our instructor Joel was great, and made sure everyone understood how to be safe in the water before we started catching waves. All the boys were able to get up (at least for a bit) by the end thanks to Joel’s help.

Quality of Experience
Guides, Drivers and Staff
Joel
Coasteering
Coasteering
Portugal

One of the Highlights of our trip!!!! This is not something you get to do everyday and offers fun and challenge to all ages. Our guide Francisco was AMAZING and really looked after my boys ensuring they were safe and having fun.

Quality of Experience
Guides, Drivers and Staff
Fransisco was AWESOME!!!
Sunset Cruise of Lisbon
Sunset Cruise of Lisbon
Lisbon

Beautiful way to see Lisbon without the crowds!

Quality of Experience
Guides, Drivers and Staff
Culinary Tour of Porto
Culinary Tour of Porto
Porto

Amazing way to introduce yourself to Portuguese and Porto cuisine. We took our three sons 10, 13, and 15 along and they really enjoyed learning about the food and tasting new things.

Quality of Experience
Food
Guides, Drivers and Staff
Local specialist: Tiago Filipe
Tiago
Tiago Filipe
Local specialist in Lisbon | Replied on Aug 23, 2025

Thank you for your review Lee,

Truly appreciate it!

And very happy that you enjoyed your trip, the places that you visited and the activities that you performed!

I already forwarded your review to Francisco too!!

All the best,

Tiago

Fantastic Experience All Around
Iceland | Aug 9 - Aug 17, 2025

Scott
Scott C.
Ashburn, VA | Reviewed on Aug 18, 2025
Gummi built us an awesome trip that included lots of things any firs time visitor to Iceland should do, while mostly keeping us out of tourist hell. Gummi was available for questions and to give tips/advice during our 9 day stay in Iceland as well. We particularly enjoyed driving through the Highlands on the F Roads and the snorkeling in the Silfra Fissure. We're usually big self planners for trips, but being that we only decided to go away for our anniversary about 2.5 months before the trip... Read more

Gummi built us an awesome trip that included lots of things any firs time visitor to Iceland should do, while mostly keeping us out of tourist hell. Gummi was available for questions and to give tips/advice during our 9 day stay in Iceland as well. We particularly enjoyed driving through the Highlands on the F Roads and the snorkeling in the Silfra Fissure. We're usually big self planners for trips, but being that we only decided to go away for our anniversary about 2.5 months before the trip there was no time to plan it ourselves, and Gummi took all that stress away. A trip anywhere is all about balance, and I definitely think Gummi built out a quality itinerary that balanced seeing as much as possible without overbooking the days to the point that we were just running from place to place and could take our time if we found something we really wanted to see.

Hotel Reviews
Stracta Hotel Hella
Hella

Stracta Hotel Hella was more than decent. The staff were friendly and the room was comfortable, however, it was quite busy during breakfast times as it was a hub for tour buses. Despite the hectic mornings, we didn't face any major issues during our stay.

Magma Hotel
Kirkjubæjarklaustur

Our favorite hotel that we stayed at during our trip to Iceland. Very cute, small (so no tour groups stay here, which is amazing), and the views were absolutely stunning from the back door of our cabin.

Authenticity & Character
Location
Amazing views from the cottages
Staff
Cleanliness & Comfort
Activity Reviews
Sky Lagoon Experience - Saman
Sky Lagoon Experience - Saman
Reykjavík

I think we actually preferred the Sky Lagoon over the Blue Lagoon. It wasn't as busy and felt much more calming and serene. Sky Lagoon provided a much more intimate and relaxing experience compared to the more touristy Blue Lagoon.

Glacier Ice Cave Experience
Glacier Ice Cave Experience
Iceland

Great experience. The ride to the cave is its own adventure, especially the roller coaster. It's fun to walk on the glacier, view the cave, eat ice from the glacier. Our driver was friendly and knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Silfra Snorkeling Adventure
Silfra Snorkeling Adventure
Golden Circle

An absolute must do! Great experience all around. It's not nearly as cold as some people make it out to be. Our guide, Shenae, was awesome and super helpful.

Quality of Experience
10/10 - Must Do
Guides, Drivers and Staff
Víðgelmir Lava Cave Experience
Víðgelmir Lava Cave Experience
Iceland

A fun experience into the a lava tube. The guide was fun and informative with plenty of little jokes, but also a wealth of historical information about the tube. The complete darkness experience at the end was surreal.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Guðmundur Óli Pálmason
Guðmundur Óli
Guðmundur Óli Pálmason
Local specialist in Iceland | Replied on Aug 25, 2025

Hi Scott!
Thank you so much for the kind review. After a long day of work, it's reviews like these that remind me why I do what I do. Knowing that your experience in Iceland was so great simply makes my day :)
I'm also super happy that you found some little things here and there that I wasn't even aware of myself, and I have at least one new restaurant to try, thanks to you! :D
I do hope you'll come back to Iceland someday soon. I'll start planning haha!
All the best
Gummi

The trip of a lifetime
Greece | Aug 10 - Aug 16, 2025

April
April V.
Ashburn, VA | Reviewed on Aug 18, 2025
I was trying to plan a trip to Greece for myself and my 2 (grown) children to celebrate their graduation from college. I really had little idea how to go about doing so. I happened upon the Kimkim site, and Angelica worked with me for well over a year planning the perfect vacation for us all. She listened to what I wanted and edited the trip as requested or needed. Every bit of the trip was perfect! We were greeted at the airport, taken to our hotel and we enjoyed the tours, the cruises... Read more

I was trying to plan a trip to Greece for myself and my 2 (grown) children to celebrate their graduation from college. I really had little idea how to go about doing so. I happened upon the Kimkim site, and Angelica worked with me for well over a year planning the perfect vacation for us all. She listened to what I wanted and edited the trip as requested or needed. Every bit of the trip was perfect! We were greeted at the airport, taken to our hotel and we enjoyed the tours, the cruises and the fantastic hotels she found for us. There wasn't a single thing that didn't work out!

We did a walking tour of the Acropolis in Athens, a catamaran cruise in Santorini, and a panoramic tour of Santorini that included a wine tour and tasting. We loved it all. The restaurants that were recommended were fantastic! One of my favorite things was our suite in Santorini, which had our own private plunge pool and breakfast served to us each morning with stunning views.

Not only Angelica absolutely amazing, but everyone we met along the way was kind, helpful, informative and just helped make this a trip of a lifetime! I highly recommend this company and Angelica if you are planning a trip or any travel abroad. I know there was no way I could have planned a trip like this on my own. I also found it ti be a very reasonable cost for all that we experienced. It truly was the trip of a lifetime.

Σας ευχαριστώ πολύ, Aggeliki, for all you did for us! We loved our trip.

April, Calli and Kolby Vocke

Hotel Review
Anthemis Suites
Santorini

Perfect location for amazing views and close to restaurants and shopping. The family run Anthemis is just fantastic. I would go back in a hot minute if I could. It is quiet, relaxing, clean and well run. We loved the cats that came to visit outside and I just loved sitting quitely reading a book and cooling off in the pool as needed. The kids (ages 24 and 21) loved going off to hike, shop or eat nearby. I can't say enough great things about this spot. I 100% highly recommend it if you are traveling to Santorini. There wer3 3 of us and we each had our own bed to sleep in (me in the bedroom, the kids on the 2 songle size couches converted to beds. Breakfast each morning was delicious, we loved the fresh orange juice, coffee and croissants the best, but also enjoyed the fresh fruit, and the yogurt, granola and honey. Artemis helped us with any questions we had and offered places to eat and shop when we asked. I loved it here.

Authenticity & Character
It is quiet, small and relaxing! Family run and small, not a huge resort.
Location
Not Caldera views, but amazing views!!
Staff
Every single person was kind and helpful
Cleanliness & Comfort
spotless and super comfortable and relaxing.
Activity Reviews
Panoramic Tour 2025
Panoramic Tour 2025
Santorini

One of my favorite parts - we had a personal tour of Santorini with stops for all the best pictures and so much history! We also did a wine museum tour and wine sampling. It was awesome. Our guide, Marina, was top notch! She was so kind and informative, she shared so many neat facts and details about Greece. We loved it.

Quality of Experience
Marina was very knowledgable
Guides, Drivers and Staff
So fun and funny! We hope labubu is still the mascot.
Transport
Fantastic, on time and great
Catamaran Sunset Cruise 2025
Catamaran Sunset Cruise 2025
Santorini

This was so much fun. We met some fantstic people from Italy, England, Spain, Canada ans Minnesota. The crew were fun and helpful. The locations were great and we enjoyed swiming, boating and sightseeing. The sunset views are stunning.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Athens Highlights Mythology Tour
Athens Highlights Mythology Tour
Greece

Great tour, so informative! It was hot but ok.

Local specialist: Angela (Aggeliki) Giannioti
Angela (Aggeliki)
Angela (Aggeliki) Giannioti
Local specialist in Greece | Replied on Aug 18, 2025

Γειά σου, April and kids!
Thank you so much for sharing your experience traveling with us.
We are all thrilled to know that you enjoyed your time here in Greece and that this was a trip of a lifetime! 🥰
We would love to see you come back soon and show you more of our amazing country and its people.

Ευχαριστούμε πολύ!

Our best from best,
Angeliki & the GA Trips team

Great trip and exceptional plan laid
Iceland | Aug 10 - Aug 17, 2025

L
Lawrence L.
Simpsonville, SC | Reviewed on Aug 18, 2025
Great trip and exceptional plan laid out for us. When we had a cancelation we knew and received help promptly.
Many thanks to our ageb Hanna!
Read more

Great trip and exceptional plan laid out for us. When we had a cancelation we knew and received help promptly.
Many thanks to our ageb Hanna!

Hotel Reviews
Skuggi Hotel by Keahotels
Reykjavík
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Arctic Exclusive Ranch
Kirkjubæjarklaustur

Wow what a view. Peace and quiet are the word of description. Loved staying here with my family.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bjarmaland Cottages
Selfoss

Wonderful little place for two and the owners are simply amazing! Will stay again if given the opportunity.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Enchanting country home
Laugaras

Nice inside but the outside is a bit less than the comforts of the inside.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Fell Holiday Home
Arnarstapi

Great location and nice place for a family

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Jokulsarlon glacier lagoon amphibian boat tour
Iceland

Fun place and ride. Was only 30 minutes long so was a bit short.

Quality of Experience
Guides, Drivers and Staff
Transport
Katla Ice Cave Tour
Iceland

Not much of a cave. More like an alcove. Walking on the glacier was fun though

Quality of Experience
Guides, Drivers and Staff
Transport
Fontana Geothermal Baths
Iceland
Quality of Experience
Look
Guides, Drivers and Staff
Transport
Rye Bread tour (Geothermal bakery)
Iceland

Not really a bakery but the tour was found and the bread good

Quality of Experience
Guides, Drivers and Staff
Transport
Sea Kayaking
Iceland

Great guides and fun

Quality of Experience
Guides, Drivers and Staff
Transport
Whale Watching Tour
Iceland

Canceled. Not great. We arrived and the office was closed. Not a fan.

Quality of Experience
Guides, Drivers and Staff
Transport
Reykjavik Food Walk
Reykjavík

Great, simply great.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Hanna Kravchenko
Hanna
Hanna Kravchenko
Local specialist in Ukraine / Iceland | Replied on Aug 18, 2025

Thanks for your review, Larry! Happy to hear that you had great time in Iceland. And I enjoyed planning this trip for you! Sorry for the whale-watching, maybe next time.
Warm regards from Iceland!

Great overall experience!
England | Aug 8 - Aug 10, 2025

K
Kelley L.
Richardson, TX | Reviewed on Aug 17, 2025
Kateryna was very responsive and helpful in planning our 3 day trip to London continuing into Southhampton for a cruise. We had a driver that could pick us up for transfer to port and they quickly took care of alternate transportation. A bit stressful but very quick to respond and find alternate transportation. I would use the service again in the future. Read more

Kateryna was very responsive and helpful in planning our 3 day trip to London continuing into Southhampton for a cruise. We had a driver that could pick us up for transfer to port and they quickly took care of alternate transportation. A bit stressful but very quick to respond and find alternate transportation. I would use the service again in the future.

Activity Reviews
Thames Cruise with Dinner
Thames Cruise with Dinner
London

Cruise sights were amazing at night. Dinner and on board entertainment were a bit cheesy! But it’s ok as sights made up for the cheese lol

Quality of Experience
Food
Guides, Drivers and Staff
Tower of London Beefeater Welcome & Crown Jewels
Tower of London Beefeater Welcome & Crown Jewels
London

Very interesting and educational experience! A private tour guide option might have added to overall experience

Quality of Experience
Guides, Drivers and Staff
Transport
I
Discover London in a Private Black Cab
Discover London in a Private Black Cab
London

Great interactive tour even though we were exhausted from just arriving!

Quality of Experience
I’m
Guides, Drivers and Staff
Transport
Local specialist: Kateryna Garkavenko
Kateryna
Kateryna Garkavenko
Local specialist in London | Replied on Sep 04, 2025
Kelley, Thank you so much for your kind words—I’m really happy to hear that overall you had a great experience! I know the transport hiccup was stressful in the moment, but I’m glad we could jump in quickly and get you sorted so smoothly. It’s wonderful that you enjoyed discovering London, even while a little jet-lagged, and that the Tower of London and Beefeater experience left such an impression. I also had to smile at your description of the Thames Cruise—yes, sometimes the entertainment... Read more

Kelley,

Thank you so much for your kind words—I’m really happy to hear that overall you had a great experience! I know the transport hiccup was stressful in the moment, but I’m glad we could jump in quickly and get you sorted so smoothly.

It’s wonderful that you enjoyed discovering London, even while a little jet-lagged, and that the Tower of London and Beefeater experience left such an impression. I also had to smile at your description of the Thames Cruise—yes, sometimes the entertainment is a touch cheesy, but I agree the sparkling views of London at night more than make up for it!

It was such a pleasure planning this short but exciting trip for you, and I’d be absolutely delighted to help with future adventures whenever you’re ready.

With love from London,
Kateryna

Mother-Daughter Trip to Paris!
France | Aug 10 - Aug 16, 2025

Lindsay
Lindsay G.
Richmond, VA | Reviewed on Aug 17, 2025
Our trip to Paris was absolutely incredible, and all of the arrangements that kimkim made for us were seamless. That said, we definitely felt the schedule was overly jam-packed toward the end, and if we could do it over we would *not* have tried to do The Louvre and the Jardin de Plantes (which included the Managerie *and* the Grande Galerie de l'Evolution) in the same day. It was an incredible amount of walking, crowding, and stimulation for the kids all in one day. As a result, we decided... Read more

Our trip to Paris was absolutely incredible, and all of the arrangements that kimkim made for us were seamless. That said, we definitely felt the schedule was overly jam-packed toward the end, and if we could do it over we would *not* have tried to do The Louvre and the Jardin de Plantes (which included the Managerie *and* the Grande Galerie de l'Evolution) in the same day. It was an incredible amount of walking, crowding, and stimulation for the kids all in one day. As a result, we decided to skip all of the scheduled activities on the last day so that we could instead enjoy the day at our own pace. All in all, however, it was the trip of a lifetime, and all of the activities we did do were spectacular. The only additional note I'll make is that we tried for nearly an hour to find access to the RER C (which would have taken us from Paris to Versailles) only to find out some or all of it is currently closed for maintenance. Had we known, we would have just taken an Uber straight from the hotel, which is what we ended up doing in the end. As it was my first time taking my girls overseas, a lot of travel lessons were learned, but overall it was a genuinely wonderful vacation and an experience they will never forget.

Hotel Review
Hotel Jeanne D'Arc Le Marais
Paris

The Hotel Jeanne D'Arc Le Marais was really nice, with its best feature being its location. The Marais district is absolutely to die for and was centrally located for access to most of our activities. All of the staff were amazing and accommodating. I acknowledge it's a three-star hotel because of my tight budget, but the breakfast, "bar," and lack of central air took some getting used to. But otherwise, we really enjoyed it. We even found the beds to be unbelievably comfortable. If you do stay here, I recommend staying on the 2nd floor or above (which in France is the 1st floor or above) so that you can open the windows; the rooms on the bottom floor (Floor 0) have a large protective barrier over the window, so opening it doesn't help much.

Authenticity & Character
Because of its location, you can enjoy all of the rich, authentic charm and culture of Paris.
Location
Le Marais is where to be in Paris! It was my favorite part!
Staff
Amine!
Cleanliness & Comfort
The beds really were unbelievably comfortable (at least in room 15).
Activity Reviews
Visit of the Menagerie, the zoo of the Jardin des Plantes & and the Great Gallery of Evolution
Visit of the Menagerie, the zoo of the Jardin des Plantes & and the Great Gallery of Evolution
Paris
Quality of Experience
Unveiling Masterpieces at the Louvre Museum
Unveiling Masterpieces at the Louvre Museum
Paris
Quality of Experience
French macaron bakery class for families
French macaron bakery class for families
Paris

If I'm honest, the best part of this experience was its location inside the Galeries Lafayette, which we spent *hours* shopping in after the baking class was over. The chef was about twenty minutes late getting started, after we had arrived about 15 minutes early, so we ended up sitting on the 3rd floor near the Concierge for more than 30 minutes. That said, the kids really enjoyed the class, and the parents were all relieved it was straightforward and not terribly involved.

Quality of Experience
Self-guided Visit of Versailles Castle (Entrance tickets)
Self-guided Visit of Versailles Castle (Entrance tickets)
France
Quality of Experience
Visit of the Eiffel Tower with access to the summit
Visit of the Eiffel Tower with access to the summit
Paris

We loved it! We also appreciated going in the evening so we could see the light show.

Quality of Experience
Guides, Drivers and Staff
Transport
We took an Uber to and from.
Discovery tour of Paris by vintage 2CV car
Discovery tour of Paris by vintage 2CV car
Paris

This was one of my personal favorite activities and was a great orientation/introduction to Paris on our first day, but others in my group had varying experiences.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lucie Rousseau
Lucie
Lucie Rousseau
Local specialist in Montpellier | Replied on Aug 26, 2025

Bonjour Lindsay,
Thank you so much for sharing such a nice review. I am so happy to read that you had an incredible time in Paris with your children.
I have also taken a good note of the inconveniences of the hotel and the lack of interest of the macaron class. I'll also share your review with them.
Do not hesitate to reach out if you plan to come back to France. I'd be happy to help.
Thanks,
Lucie

LOVE KIM KIM
Portugal | Aug 4 - Aug 14, 2025

L
Lindsay S.
Newark, NJ | Reviewed on Aug 17, 2025

Best experience with Marisa and the other Kim Kim colleagues!

Local specialist: Marisa Agulhas
Marisa
Marisa Agulhas
Local specialist in Lisbon | Replied on Aug 27, 2025

Hello Lindsay,

Thank you so much for your kind words!!
It’s always our goal to make sure your vacation is unforgettable 😊

Your Friend in Portugal - Marisa

Fantastic family trip in Bali and Komodo
Indonesia | Aug 5 - Aug 16, 2025

Jean-Xavier
Jean-Xavier D.
Canada | Reviewed on Aug 17, 2025
The trip organised with Yuqqa turned out to be very well aligned with our family’s interests along with some key highlights from Bali and the Komodo islands. A few key highlights for us were the silvermaking class, the cooking class in a traditional Balinese home and our three days in the Komodo islands.
I really liked our interactions with Yuqqa prior to the trip, answering all the questions I had (high-level, but also fine details). The few calls we’ve had prior to the trip were also very...
Read more

The trip organised with Yuqqa turned out to be very well aligned with our family’s interests along with some key highlights from Bali and the Komodo islands. A few key highlights for us were the silvermaking class, the cooking class in a traditional Balinese home and our three days in the Komodo islands.
I really liked our interactions with Yuqqa prior to the trip, answering all the questions I had (high-level, but also fine details). The few calls we’ve had prior to the trip were also very helpful in preparing. I’m very grateful for this support!
We had the chance to be accompanied by Suparta, our driver for our time in Bali, who was very safe, always kind and a very authentic source of knowledge on the local culture. We had a great time with him!
Our guide Ray for the Komodo islands boat tour was also fantastic! Such great energy, open mind and great with our daughter to introduce her to snorkeling and to get her comfortable in these adventures.
Overall, I certainly highly recommend working with this team for a future trip to Bali and the Komodo islands.
FIVE STARS!

Hotel Reviews
Private cruise trip in Komodo National Park
Labuan Bajo, Indonesia

The crew on the Giona boat was awesome. Having this boat in private format for our family was really great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bayview Gardens Hotel
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The AC was insufficient, making the sleep difficult.
Puri Santrian
Denpasar
Authenticity & Character
Big resort but that is precisely what we wanted for that part of the trip.
Location
Staff
Cleanliness & Comfort
Arkamara Dijiwa Ubud
Bali
Authenticity & Character
Location
Loved the nature in this hotel!
Staff
Cleanliness & Comfort
Activity Reviews
Experience Sunset Local Boat Tour and BBQ
Experience Sunset Local Boat Tour and BBQ
Indonesia
Silver class in Ubud
Silver class in Ubud
Ubud, Bali

This was our daughter’s trip highlight!

Experience Balinese Cooking Class
Experience Balinese Cooking Class
Indonesia
Experience Balinese day in Sidemen
Experience Balinese day in Sidemen
Indonesia
Local specialist: Yuqqa Macdalena
Yuqqa
Yuqqa Macdalena
Local specialist in Bali, Indonesia | Replied on Aug 19, 2025

Hallo Xavier,

wow, thank you so much for your wonderful feedback! 🌸
I hope you and your family have settled back into daily life smoothly after the long journey home from Indonesia.😀

I’m really happy to hear that the trip matched your family’s interests and that you enjoyed the special experiences in Bali and Komodo. It’s also lovely to know thatour drivers Suparta and Ray made your journey even more memorable.

I truly appreciate your kind words and recommendation, it means a lot to me! ⭐️⭐️⭐️⭐️⭐️

Warm greetings from Bali,
Yuqqa

A Wonderful Country to Visit
Costa Rica | Aug 4 - Aug 11, 2025

C
Cal C.
Salt Lake City, UT | Reviewed on Aug 17, 2025
My daughter joined my wife and I on our Costa Rica trip. Our trip planners, Holden and Serendipity Adventures tailored our visit to accommodate our special needs and schedule. We landed in San Jose and stayed at a hotel within a mile of the airport. Next day, Alex picked us up at the hotel for our trip to the Arenal Volcano area. Alex was much more than a van driver. He is an encyclopedia for Costa Rica! He gave us interesting facts about each small town we traveled through, pointed... Read more

My daughter joined my wife and I on our Costa Rica trip. Our trip planners, Holden and Serendipity Adventures tailored our visit to accommodate our special needs and schedule. We landed in San Jose and stayed at a hotel within a mile of the airport. Next day, Alex picked us up at the hotel for our trip to the Arenal Volcano area. Alex was much more than a van driver. He is an encyclopedia for Costa Rica! He gave us interesting facts about each small town we traveled through, pointed out interesting flora and fauna, and took us to his favorite Soda for an excellent Cost Rican lunch.
Our hotel, the Arenal Springs Resort, is a full service resort with multiple restaurants, swimming pools and excellent service. Our favorite restaurant was the swim-up in the hot springs swimming pool! The only negative for the hotel was its size. Our rooms were far from the central area and, since we had trouble walking, we needed to call for a ride every time we needed to do something. The rides arrived quickly, but were a little inconvenient.
From our hotel, Serendipity took us to a jungle walk, a river rafting trip (no rapids), and a coffee/chocolate tour. Lots of great photos and we are now experts on coffee and chocolate!
After 4 nights in Arenal, we journeyed to Monteverde, and the Cloud Forest Lodge, Our trip began with a short trip through the jungle to Lake Arenal, where we and our luggage boarded a boat for a sail across the lake to a landing about 45 minutes away. Our van was then loaded up and we learned about some of Costa Rica's very poor roads! 3 1/2 hours of pot holes, with a few newly paved sections to give us some hope! Next time we visit we hope that paving will be completed!
We only had 2 nights scheduled for the Cloud Forest Lodge, which was unfortunate. We could have stayed there much longer! The hotel is an eco-friendly facility with no TV, no pools, and no noise! Yes, you can hear birds singing and some animal calls from the jungle, and occasional thunder, but nothing else. We had never experience such an atmosphere and I thought I might get bored, but it was a wonderful experience. Thanks to Holden and Serendipity for finding this unique destination. Next time, we will spend a week at that lodge.
More kudos: My wife is gluten intolerant and when we had lunch that afternoon on the balcony overlooking the jungle, we informed the waiter of that. Her lunch was excellent and gluten free. When we went to dinners, lunches, and breakfasts thereafter, all the wait staff knew of her gluten intolerance and were careful to serve her only gluten-free dishes. Even the amuse bouche was separately prepared for her at the dinners. We have eaten at many Michelin-stared restaurants without that level of attention.
Our best tour of the week began the next day, a bird watching adventure in the cloud forest. Our guide, Andres (Andy), was an internationally recognized naturalist who is an incredible source of knowledge of birds, animals, trees, etc!

Local specialist: Holden Ketchum
Holden
Holden Ketchum
Local specialist in Cartago, Costa Rica | Replied on Aug 18, 2025

Thank you Cal for taking the time to write a thoughtful review. Thank you also for calling out my team members by name, I'm not surprised that you provided you with exceptional service, but I am glad to heat that it improved the quality of your experience.
Alex is our all time star ⭐

Thank you
Holden Ketchum
Serendipity Adventures

Excellent support from day 1 planning to arrival home!
The Netherlands | Aug 6 - Aug 10, 2025

Rebecca
Rebecca G.
Mamaroneck, NY | Reviewed on Aug 17, 2025
From start to finish planning my trip to Amsterdam was seamless with the support of Mieke. She crafted a custom itinerary that balanced the interests and needs of my 14yo son and 82yo mom. Most helpful was her availability and responsiveness while we were abroad. It’s such a comfort having someone in country to reach out to with questions or, for example, to modify an activity mid-trip when we realized my mom needed less walking. This is my third time using Kim Kim and I highly recommend! Read more

From start to finish planning my trip to Amsterdam was seamless with the support of Mieke. She crafted a custom itinerary that balanced the interests and needs of my 14yo son and 82yo mom. Most helpful was her availability and responsiveness while we were abroad. It’s such a comfort having someone in country to reach out to with questions or, for example, to modify an activity mid-trip when we realized my mom needed less walking. This is my third time using Kim Kim and I highly recommend!

Hotel Review
Dikker & Thijs Hotel
Amsterdam

Excellent location, friendly and accommodating staff, delicious breakfast, charming and clean rooms.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Amsterdam - Van Gogh Museum
Amsterdam - Van Gogh Museum
The Netherlands

A must see.

Amsterdam - Anne Frank House
Amsterdam - Anne Frank House
The Netherlands

A must see.

Amsterdam - Muiderslot Castle by public transport
Amsterdam - Muiderslot Castle by public transport
Amsterdam

We loved taking a walk back through time to the medieval history of Amsterdam. Beautiful grounds and restored castle. The town itself is beyond charming. A trip favorite for sure!

Quality of Experience
Guides, Drivers and Staff
Transport
Day trip to cheese farm, Edam, and Zaanse Schans
Day trip to cheese farm, Edam, and Zaanse Schans
The Netherlands

The cheese farm was interesting, Edam was charming, and the driver Herman was lovely, but Zaanse Schans was insanely mobbed with tourists and felt more like a disney experience than an authentic glimpse into the architectural and engineering feats of the windmills (which were magnificent but better to know in advance that it is a bit of a tourist spectacle)

Amsterdam - Private canal cruise to Van Gogh Museum
Amsterdam - Private canal cruise to Van Gogh Museum
The Netherlands

A trip favorite! Our guide was informative and funny and there is nothing like seeing the city from the water.

Amsterdam Dungeon
Amsterdam Dungeon
Amsterdam

My son and I really enjoyed this spooky theater that introduced us to the ghosts of Amsterdam's past. Beware, though, it is spooky and not for the faint of heart! Also requires a fair amount of walking and crouching so my 82yo mom was not able to participate.

Amsterdam - Private guided historic city walk
Amsterdam - Private guided historic city walk
The Netherlands

Jan was friendly and knowledgeable

Public transport pass Amsterdam
Public transport pass Amsterdam
The Netherlands

Easy to navigate, very clean, and enjoyed traveling like a local!

Local specialist: Mieke Arendsen
Mieke
Mieke Arendsen
Local specialist in The Netherlands | Replied on Aug 18, 2025

Dear Rebecca, Thank you very much for your kind words! Great to read that all of you have enjoyed the trip. Having different ages on board is sometimes a bit af a challenge, but I am glad you could make it work for all of you. Thank you for sharing your experiences about the windmill site as well; it very touristy and crowded some days - we will make sure to inform our guests better about that, so future guests are better prepared for it.
Wishing you all the best, Mieke

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