Kimkim Trip Reviews

4.8
Based on 16,013 ratings
Read 16,013 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Excellent guide in Madrid and Seville.
Spain | Jun 16 - Jun 21, 2024

H
Huy T.
Australia | Reviewed on Jun 24, 2024
Excellent guide in Madrid and Seville.
Accommodation close to city centre.
Well organised and seamless trip.
Great directions and meeting points in app.
Would highly recommend
Read more

Excellent guide in Madrid and Seville.
Accommodation close to city centre.
Well organised and seamless trip.
Great directions and meeting points in app.
Would highly recommend

Hotel Reviews
Hotel Reina Cristina
Granada

Good location Comfortable beds Near attractions and neighbouring towns

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Alcázar
Seville

Close to city area Rooms large Comfortable beds Good breakfast

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Meninas
Madrid

Small room

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Guided Visit of Seville
Private Guided Visit of Seville
Seville

Enough time to see cathedral and Alcazar Knowledgeable guide

Quality of Experience
Guides, Drivers and Staff
Transport
Train Seville to Córdoba, Self Guided Visit of Córdoba, Train Córdoba to Seville
Train Seville to Córdoba, Self Guided Visit of Córdoba, Train Córdoba to Seville
Spain

Unsure where to go from train stationnbut found way

Quality of Experience
Guides, Drivers and Staff
Transport
Gastronomic Experience in Granada
Gastronomic Experience in Granada
Granada

Good food There were 6 - 8 dishes not the 10- 12 mentioned in app

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Guided Visit:  Alhambra & Generalife Gardens
Guided Visit: Alhambra & Generalife Gardens
Granada

Excellent guide

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Visit of Madrid:  History, Culture & Architecture of the Capital of Spain
Guided Visit of Madrid: History, Culture & Architecture of the Capital of Spain
Madrid

Excellent guide Showed us nooks and crannies for best photos

Quality of Experience
Guides, Drivers and Staff
Transport
Flamenco Show in a Sacromonte Cave
Flamenco Show in a Sacromonte Cave
Granada

Close up to dancers Excellent show

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Anita Matijasevic
Anita
Anita Matijasevic
Local specialist in Madrid & Florence | Replied on Sep 10, 2024

Hi Thanh and Huy, thank you for taking the time to write your trip review! I am glad to hear that everything went just as we planned and that you enjoyed your vacation! I hope to be able to help you again for your future trips to Spain, Italy or Portugal. I wish you all the best 😊 Kind regards, Anita

Our trip from the Dolomites to Venice
Italy | May 29 - Jun 14, 2024

Lori
Lori L.
Florence-Graham, CA | Reviewed on Jun 24, 2024
Our trip from the Dolomites to Venice was wonderful. We started in Bolzano with a stay at the Goldenstern, which is a very lovely and well situated hotel. After several days we drove to Ortisei in the Val Gardena. We stayed at an apartment within walking distance to all of the activities we wanted. After hiking for three days, and enjoying the wonderful mountains we drove to Padua. Here we stayed in an apartment that was centrally located for our tours. Lara was our guide around the city, she... Read more

Our trip from the Dolomites to Venice was wonderful. We started in Bolzano with a stay at the Goldenstern, which is a very lovely and well situated hotel. After several days we drove to Ortisei in the Val Gardena. We stayed at an apartment within walking distance to all of the activities we wanted. After hiking for three days, and enjoying the wonderful mountains we drove to Padua. Here we stayed in an apartment that was centrally located for our tours. Lara was our guide around the city, she was very knowledgeable, and gave good suggestions for other attractions and restaurants. Our arranged cooking class in the countryside was wonderful - a garden tour, pasta making and chickens. Our next stop was Venice and our bed and breakfast, Cima Rosa, located on the Grand Canal was fantastic - wonderful people, good advice and a very good breakfast. It was great to skip the line for our arranged tour of St Marks and the Doges Palace. Venice is a very walkable city.

Local specialist: Arianna Zampieri
Arianna
Arianna Zampieri
Local specialist in Italy | Replied on Jun 25, 2024
Dear Lori,
Thank you for taking the time to share your feedback about your experience traveling to Italy with us. We're delighted to hear that all your stays have fulfilled your expectations, we invest significant time and money into selecting top-notch accommodations that, not only are central located, but provide a local feel and warm welcome! It also gives us great joy to know that our local guides and collaborators have provided you with excellent services and have contributed in the...
Read more

Dear Lori,
Thank you for taking the time to share your feedback about your experience traveling to Italy with us. We're delighted to hear that all your stays have fulfilled your expectations, we invest significant time and money into selecting top-notch accommodations that, not only are central located, but provide a local feel and warm welcome! It also gives us great joy to know that our local guides and collaborators have provided you with excellent services and have contributed in the creation of a wonderful trip.
I wish you and Dan all the best! From the whole Storywalking team, Arrivederci!

Great Trip and Easy to Work With!
Costa Rica | Jun 12 - Jun 18, 2024

B
Brandon W.
Newark, NJ | Reviewed on Jun 24, 2024
The folks at KimKim were very easy to work with and were able to put together a wonderful family trip that met our budget. We loved the hiking, the food, the hot springs, the rain forest and, of course, the zip lining. We absolutely enjoyed almost every aspect of our time in Costa Rica but we would let future travelers know that June is definitely rainy season so book plans in the morning rather than the afternoon and inquire about the septic system in places you will be staying. Two of... Read more

The folks at KimKim were very easy to work with and were able to put together a wonderful family trip that met our budget. We loved the hiking, the food, the hot springs, the rain forest and, of course, the zip lining. We absolutely enjoyed almost every aspect of our time in Costa Rica but we would let future travelers know that June is definitely rainy season so book plans in the morning rather than the afternoon and inquire about the septic system in places you will be staying. Two of our hotels didn't let you flush the toilet paper, which some folks may find unacceptable.

Hotel Review
Hotel & Spa Poco a Poco
Monteverde

The location was wonderful, the amenities were very good, the staff was very friendly and helpful. In fact, the best meal we had was at a local restaurant across the street in the commercial center (2nd Floor) which someone recommended. We used the spa, which was well priced and a nice treat. The rooms were large and comfortable and ours had air conditioning. The negative which keeps them from 5 stars is that you cannot flush the toilet paper in the toilets. They should upgrade the system to handle that.

Authenticity & Character
Location
Easy location right near everything.
Staff
Very helpful
Cleanliness & Comfort
Activity Review
Waterfall & Volcano Hiking Adventure with Lunch
Waterfall & Volcano Hiking Adventure with Lunch
Arenal/La Fortuna

Our tour guide was fantastic.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Adam Gomez
Adam
Adam Gomez
Local specialist in kimkim HQ | Replied on Jul 04, 2024

Hi Brandon,

It is so great to hear you and your family had a fantastic adventure! Your information gives travelers a perspective into each activity and hotel, so thanks for taking the time to leave a thorough review! 😃

I understand that some hotels' septic systems in Costa Rica are not as good as those in other countries, but I am glad to hear it did not diminish your overall experience! We hope to see you on another kimkim adventure! 🙌
Be well,
Adam

We absolutely enjoyed our trip in Greece. Ag...
Greece | May 25 - Jun 1, 2024

J
Judith T.
Chicago, IL | Reviewed on Jun 24, 2024
We absolutely enjoyed our trip in Greece.
Aggeliki helped up create a fabulous itinerary. We did Athens-Crete- Santorini-Athens. He hiked and dined and had a memorable anniversary. Thank you Kim Kim team!
Read more

We absolutely enjoyed our trip in Greece.
Aggeliki helped up create a fabulous itinerary. We did Athens-Crete- Santorini-Athens. He hiked and dined and had a memorable anniversary. Thank you Kim Kim team!

Hotel Reviews
Mystique, a Luxury Collection Hotel
Santorini

Romantic 🥰

Authenticity & Character
Location
Perfect view 🥰
Staff
Cleanliness & Comfort
Domes Zeen Resort Chania
Chania
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grande Bretagne Hotel
Athens
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Τhe Hidden Gems of Santorini Hike! 2025
Τhe Hidden Gems of Santorini Hike! 2025
Santorini

Best hike ever. Beautiful views.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Angela (Aggeliki) Giannioti
Angela (Aggeliki)
Angela (Aggeliki) Giannioti
Local specialist in Greece | Replied on Jun 25, 2024

Hey Judith!

Thank you for sharing your feedback!

We are so happy to know that you had a great time and enjoyed the tours.

We would love to see you coming back soon!

Give my best to Nathan🙂

Angela and the GA Trips team

A great first trip for Mexico newbies!Overall the trip was brilliant. Knowing nothi...
Mexico | Jun 10 - Jun 22, 2024

Anne-Marie
Anne-Marie L.
United Kingdom | Reviewed on Jun 24, 2024
Overall the trip was brilliant. Knowing nothing about Mexico we didn’t know where to start but I knew I wanted to see Mexico City and Frida Kahlo house and Diego Rivera murals. We added in mesoamerican history, and seeing something of the amazing national parks. This set us on I think a pretty standard tour of MC, Teotehuacan, Puebla, (and stunning trek of a high altitude, dormant volcano in national park which was a real highlight and not standard), Oaxaca with art tour and Monte Alban,... Read more

Overall the trip was brilliant. Knowing nothing about Mexico we didn’t know where to start but I knew I wanted to see Mexico City and Frida Kahlo house and Diego Rivera murals. We added in mesoamerican history, and seeing something of the amazing national parks. This set us on I think a pretty standard tour of MC, Teotehuacan, Puebla, (and stunning trek of a high altitude, dormant volcano in national park which was a real highlight and not standard), Oaxaca with art tour and Monte Alban, and Puerto Escondido. We also did a small
Detour into the mountains en route to Escondido.
Our top guides were Clara from Food Mexico who gave us a tour of street food and the markets in MC. She was a true authority on Mexican eating and culture and was such a good introduction to eating as a local! Our guide Pablo took us to Diego Rivera’s museo Anahuacalli in neighborhood of Coyoacan , a 40 minute taxi ride outside of MC. Another trip highlight giving us an in depth understanding of pre Hispanic Mexican culture as represented in their artefacts. Loved this! Pablo was amazing , so much enthusiasm for the subject and we then went into Frida’s and Rivera’s house. Gorgeous .
Being Londoners we like to travel by metro and explore areas not necessarily of the typical tourist agenda and I do think a little more help could have been offered here in the itinerary. If you like to get off the proverbial beaten tourist track and experience MC as lived by Mexicans where do you go? We sort of worked it out though! We loved the metro. Easy to use, felt safe ( with common sense) and cheap! Often quicker than a taxi.
Our trip to Teotehuacan was fascinating but our guide a little confusing on his history which may be due to the fact so much of the archaeological understanding of Teotehuacan is down to informed interpretations of the era as there are no written records. Onto Oaxaca city which is a beautiful and vibrant city . It’s everyone’s favorite and it’s filled with gorgeous art murals, museums , funky little cafes, and exquisite food. Our guide Diego from Coyote tours was amazing and showed us his favorite murals providing a detailed background to the relevance of different murals(social, political, and cultural) that I would never have understood by myself nor gleaned from a tour book. We did a bicycle tour which meant we could cover more ground and was fun but you can do walking tours.
Only low point of guides was our visit to Monte Alban in a group tour. Place is fascinating but could have done it as well with a book! I think a personal guide is really worth it on everything.
Finally Puerto Escondido for our beach rest. We moved our hotel to Punta Zicatela as we prefer a funky beach scene. It’s very lively but we found a quiet place end of town and had a fabulous day watching the surfers and enjoying the sunshine. A morning with our guide Ishmael on the lagoon 30 minutes along the coast was another highlight. We kayaked and saw a range of unusual bird life, mangroves and a baby crocodile! It was a totally chill experience and I highly recommend it. Ishmael provides the guided info. whilst other members of his family work behind the scene to provide kayaks, organize etc. I love the fact we were benefited from the knowledge of truly local people, living on the beach or local town. All so proud of their regional defining cultures. We leave Mexico feeling excited by what we have seen and learnt an appetite for more exploring of this wonderful country as we only saw a tiny part.
Now at the airport about to go back to England. 😥
Rene and Mariana did a fabulous job of planning our trip. Mariana always available to sort out any problems and giving us lots of advance notice of guides, taxis etc. It was a real comfort to know we had such great background support. Thank you.

Hotel Reviews
El Sueño Hotel & Spa
Puebla

Beautiful boutique hotel just on the edge of Pueblo. Loved all the exotic greenery, tasteful decor and location

Authenticity & Character
A characterful building of Pueblo creatively reimagined for the discerning tourist who loves plants, water and spacious spa style rooms. Very clean and staff so helpful.
Location
Easy to walk into Pueblo, lots of cafes and great restaurants on your doorstep
Staff
Smiling and so helpful
Cleanliness & Comfort
Los Pilares
Oaxaca

Beautiful boutique style hotel , spacious, light filled with the most fabulous roof top lounge area , small pool, sun lounge and restaurant. Food was uncomplicated, delicious and beautifully presented . The staff at Los Pilares were so helpful and efficient. Always with a genuine smile. Loved this place and was so sad to leave it!

Authenticity & Character
Space, decor and amazing plants thoughtfully arranged. Gorgeous
Location
In a fascinating local community bug only 20 minutes walk from center . Absolutely top location. Quiet and unusual.
Staff
Efficient, attentive and kind
Cleanliness & Comfort
Everything exceptionally clean from rooms to bathroom to restaurant
Hotel Punto Mx
Mexico City

Excellent central location within walking distance of Museum Belles Artes . Vibe is rather corporate and formal, lacking charm, the rooms dark and soulless although very clean and well appointed, huge bed, smart bathroom but the water wasn’t hot. Room right by atrium so noisy whilst breakfast was being set up early morning. Breakfast food rather average, good fruit and juices, everything else rather stale and dry. Redeeming feature were the restaurant staff who were all so sweet and attentive and a few of the reception staff

Authenticity & Character
Everything . Nothing about it was Mexico
Location
If you like being central great but you’re in a city center
Staff
See above
Cleanliness & Comfort
Very clean
Casa Elba Cabins

Damp, our room was right at bottom of Stoney track and staff totally disinterested. Didn’t even know we were arriving and it was not busy. Dirty sofa was our first impression of room and not enough hot water for a shower.

Authenticity & Character
All of it
Location
It had a beautiful view of the valley. Short walk outside of town . Quiet.
Staff
Interest and enthusiasm
Cleanliness & Comfort
Sofa dirty. Made me feel it was all grubby
Hotel Suites Villasol
Oaxaca

It’s everything I don’t like in a hotel. Big, soulless down a development of other horrid hotels. Big rooms , soulless and the air conditioning has an awful chemical smell that made me feel sick. It was clean and staff were very nice. Breakfast was awful.

Authenticity & Character
Everything.
Location
Whole thing reminded me of a cheap English holiday camp, not a compliment. Hated it so much we moved hotels. Soulless neighborhood.
Staff
The few we met were very nice
Cleanliness & Comfort
Clean room .
Activity Reviews
Explore the Casa Azul Museum
Explore the Casa Azul Museum
Mexico City

Pablo is a real authority on this . Not to be missed

Quality of Experience
Our guide Pablo made this very special as he had such an understanding of Frida, his her health affected her art and the social political context that influenced both her and Diego
Guides, Drivers and Staff
So knowledgeable and kind
Transport
Pablo driving
Visit the Museum Diego Rivera - Anahuacalli
Visit the Museum Diego Rivera - Anahuacalli
Mexico City

Again it was our guide Pablo that made this one of the most enjoyable cultural tours we did. His knowledge of the artefacts and Diego’s motivation to collect , what each piece represented was astounding and thus knowledge lay the foundation to every thing else we went into see. Brilliant experience

Quality of Experience
Guides, Drivers and Staff
Transport
Biking in Teotihuacán "The City of the Gods" & Overnight in Puebla
Biking in Teotihuacán "The City of the Gods" & Overnight in Puebla
Mexico

Fascinating place and guide good

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Great driver who spoke good English and gave us lots of tips
Hike in the Iztaccíhuatl-Popocatépetl National Park
Hike in the Iztaccíhuatl-Popocatépetl National Park
Mexico

Another wonderful guide that transformed this experience. Very knowledgeable about the national park and genuinely a mountain lover! We started at 4000 meters and climbed to 4500 meters of the “ white lady”. Hard at this altitude so got a real sense of achievement. We also met some very funny and friendly fellow climbers.

Quality of Experience
Guides, Drivers and Staff
Our driver , Alberto was excellent. Punctuatuek, courteous and a amazing driver, we felt very safe.
Transport
Oaxaca Street art walk
Oaxaca Street art walk
Oaxaca

Without this tour we would never have fully appreciated the significance of the street art we saw. Stories of the artists, the subject matter and techniques. Our guide Ariel was an absolute gem. So knowledgeable and passionate about his city and art. Fabulous English too. We had a great morning with him cycling around the best of the murals. This is a must activity to really fall in love with Oaxaca

Quality of Experience
All of it
Guides, Drivers and Staff
Transport
Bikes , good enough
Free Afternoon in Puebla
Free Afternoon in Puebla
Mexico

Loved this city and our hotel. Easy to walk around and absorb the atmosphere.

Quality of Experience
Kayaking in the Manialtepec Lagoon
Kayaking in the Manialtepec Lagoon
Puerto Escondido

Already given a description of this. Top experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Rural cooking workshop in Oaxaca
Rural cooking workshop in Oaxaca
Oaxaca

We started with a tour of the local market, a local church to soak up the vibe and cultural richness of this small town just outside oaxaca. Our guide Alejandro was so knowledgeable and relaxed and really knows food and the history of his country. Our cooking experience was so special and we felt so privileged to spend time with this family and cook with them. Dalia planned a menu to suit our unsettled tummies and used herbs to promote digestion and healing in the most delicious soup and chicken broth. We made tacos which was great fun and ground cacoa nibs and made them into a delicious treat. We will always remember this . So special.

Quality of Experience
Food
Everything!
Guides, Drivers and Staff
Transport
Discover the flavors and colors of the exotic San Juan Market
Discover the flavors and colors of the exotic San Juan Market
Mexico City

Already reviewed. Fabulous

Quality of Experience
See my general review. Book Food Mexico with Clara
Food
We tasted the best street food from best vendors and samples in market
Local specialist: Rene Rodarte

Worth every Penny!
Peru | Jun 4 - Jun 16, 2024

Dion
Dion F.
Flagami, FL | Reviewed on Jun 24, 2024
Johanna made the planning so easy, she was very knowledgeable and worked with me to craft the perfect trip. It was sooo refreshing to not spend hours stressing about an itinerary. Having all my travel logistics set up made traveling so much easer and care free. Each place I visited and every tour I took far exceeded my expectations. My local guides were also very accommodating and friendly. I'm still in awe. Peru is such a diverse and beautiful country, with a rich culture, full of... Read more

Johanna made the planning so easy, she was very knowledgeable and worked with me to craft the perfect trip. It was sooo refreshing to not spend hours stressing about an itinerary. Having all my travel logistics set up made traveling so much easer and care free. Each place I visited and every tour I took far exceeded my expectations. My local guides were also very accommodating and friendly. I'm still in awe. Peru is such a diverse and beautiful country, with a rich culture, full of wonderful people.

Hotel Reviews
Refugio Amazonas Lodge
Puerto Maldonado

What a wonderful and unique experience! Open air rooms with nothing but the buzz of the jungle to lull you to sleep. Very friendly and accommodating staff. Delicious food and fresh juices. I loved lying in the hammock, drinking a cold one on a hot day and listening to the Amazon's natural symphony. p.s. get a massage :)

Authenticity & Character
Open air, all natural wooden lodge in a peaceful, authentic environment
Location
Deep in the jungle but not too hard to access
Staff
Very friendly and knowledgeable
Cleanliness & Comfort
Comfortable beds, hammocks, common areas and nice bathrooms
Parwa Guest House
Ollantaytambo

Very nice staff, room was clean but tiny and the bed was uncomfortable.

Authenticity & Character
Feels like city itself
Location
5 minute walk to town square
Staff
Very friendly and accommodating
Cleanliness & Comfort
Clean but tiny and the bed was uncomfortable
Tierra Viva Machu Picchu
Machu Picchu

The most comfortable hotel I stayed at during my 2 weeks in Peru. Nice sized clean room, comfy bed. Close to everything. Really appreciated the water refilling machine in a town where everything costs at least double :)

Authenticity & Character
Cool decor, water bottle filling machine was greatly appreciated
Location
Close to everything but quiet
Staff
Very friendly and accommodating
Cleanliness & Comfort
Nice sized clean room, comfy bed
Selina Hostel Miraflores
Lima

Pretty nice, comfy private rooms, centrally located, friendly staff. In the bar downstairs they have a fun welcome drink / jenga game every night for guests and live music many of the nights. Good common areas including a little library and movie theater. Good bar food and a coffee shop downstairs too.

Authenticity & Character
Cool artsy decor
Location
Right in Mira Flores, walkable to everything.
Staff
Friendly
Cleanliness & Comfort
Pretty nice for a hostel (private room)
Selina Cusco Plaza de Armas
Cusco

My bed was sooo uncomfortable. I got a terrible stiff neck and soar back and felt sick from not getting any good sleep. I tried to cancel the last 3 nights of my reservation (48 hours ahead of time) as I was leaving for Aqua Calientes for a few days but they REFUSED. It was sooo bad I paid to stay in a hotel instead. I will NEVER stay here again. There are way better hotel options in the same price range as a private room.

Authenticity & Character
Average aesthetic
Location
Right near the plaza, noisy but convenient
Staff
Other than refusing a refund they were all friendly
Cleanliness & Comfort
Worst bed I slept in. Could not sleep and got a stiff neck / hurt back
Activity Reviews
Lima Food Tour
Lima Food Tour
Peru

Well rounded sampling of delicious Peruvian foods. Our guide was very knowledgeable so we enjoyed learning about the foods as much as eating them. I wish there was more fish including Ceviche. Also, it's much more of a food tour, we did not explore very much of the city

Quality of Experience
Each culinary experience was unique
Food
The quality of food was all top notch
Guides, Drivers and Staff
Enjoyed learning about the foods as much as eating them
Transport
Comfortable van
Activities-a-la-carte - Refugio Amazonas
Activities-a-la-carte - Refugio Amazonas
Peru

Overall it was a very enjoyable and unique experience. I would be interested in what activities the other lodges offer as Refugio's are pretty limited unless you're an avid bird watcher.

Quality of Experience
One of a kind place
Food
Authentic and true to the Amazon
Guides, Drivers and Staff
Very friendly and knowledgeable
Transport
Fun River boat rides to get around. Only place you'll find cool air lmao
Arrival to Lima: Free Day to Explore
Arrival to Lima: Free Day to Explore
Lima

If you'd like to try one the world's top rated restaurants (Central, Kjolle etc) book at least 3 months ahead of time! Either way there are soooo many good restaurants with availability. Check out the 100+ stray cats in Kennedy Park, good place to buy souvenirs too.

Quality of Experience
Culinary meccha
Cusco Tour
Cusco Tour
Peru

Well rounded tour of Incan ruins with beautiful city views. Valerio was a very friendly and knowledgable guide. We took a detour to an Alpaca factory where I found some beautiful handmade gifts.

Quality of Experience
Ruins and views
Guides, Drivers and Staff
Valerio was a very friendly and knowledgable guide
Transport
Driver did a great job navigating crowded streets
Moray & Maras, and ATV Tour
Moray & Maras, and ATV Tour
Peru

Beautiful ancient ruins and salt mines. Riding an ATV surrounded by mountains was so much fun. The Sacred Valley was majestic. Ollantaytambo was such a charming town to visit and stay in on the way to Machu Picchu. Again, Valerio was a fantastic guide.

Quality of Experience
Unique and fun experiences all day
Guides, Drivers and Staff
Valerio was a fantastic guide
Trek Briefing
Trek Briefing
Peru

Valerio helped me be prepared while not overpacking, which I was very grateful for the next day on the trail :)

Quality of Experience
Had me well prepared and not overpacked
Guides, Drivers and Staff
Valerio is great
Lunch at Mountainview
Lunch at Mountainview
Peru

Such a one of kind experience. Up high on a hill in the Sacred Valley surrounded by jagged snow capped mountains. Llamas and Alpacas grace the grounds and eat corn husks from your hands. The food was delicious, the ambiance is top notch. We caught the ATV rides from here not Moras, which I'm glad we did because this area has much more beautiful scenery.

Quality of Experience
Lunch surrounded by jagged snow capped mountains
Food
Delicious lunch
Guides, Drivers and Staff
Valerio is great
 Short Inca Trail Day 1: Hiking to Machu Picchu via Chachabamba and Wiñay Wayna
Short Inca Trail Day 1: Hiking to Machu Picchu via Chachabamba and Wiñay Wayna
Peru

Life changing experience for me! Gorgeous views the entire way. The boxed lunch was soo delicious. You will never forget the feeling of satisfaction when you walk through the sun gate and look down on a world wonder. Wiñay Wayna was amazing too.

Quality of Experience
Life changing experience! Gorgeous views the entire way.
Food
Fantastic boxed lunch
Guides, Drivers and Staff
Valerio was great
Transport
Very bumpy unstable train ride. Luckily I don't get motion sickness
Short Inca Trail Day 2: Machu Picchu Guided Tour and Return to Cusco
Short Inca Trail Day 2: Machu Picchu Guided Tour and Return to Cusco
Peru

Perfect amount of time to tour the city. Valerio was very knowledgeable. Plenty of opportunities for post card photos.

Guides, Drivers and Staff
Valerio is great
Rainbow Mountain Trek
Rainbow Mountain Trek
Peru

Wow, it lives up to the expectations in every way. It's so overwhelmingly beautiful it's a spiritual experience. The surrounding area is beautiful too.

Quality of Experience
So overwhelmingly beautiful it's a spiritual experience
Food
Worst meals I had in Peru. The buffet breakfast and lunch were terrible quality, pack a lunch instead and eat light at the buffet, fruit, coffee etc. Unfortunately this is the only place around and all the tours stop here.
Guides, Drivers and Staff
Valerio is great
Local specialist: Johanna Fabian
Johanna
Johanna Fabian
Local specialist in Lima, Peru | Replied on Jun 27, 2024

Dion, thank you so much for leaving a detailed review! I will be sure to share this with the rest of my team. I'm so glad to hear you had a great time in Peru and we look forward to helping you with your future travels!

Best,
Johanna

Tricia was crucial to the success of our trip...
Norway | May 16 - May 31, 2024

Nina
Nina C.
Cortlandt Manor, NY | Reviewed on Jun 24, 2024
Tricia was crucial to the success of our trip in Norway. She was always available to tweak things to make them perfect, was a dream to work with and her suggestions for what to do on our own were perfect! Read more

Tricia was crucial to the success of our trip in Norway. She was always available to tweak things to make them perfect, was a dream to work with and her suggestions for what to do on our own were perfect!

Hotel Review
Fjærland Fjordstove Hotell & Restaurant
Fjærland

Amazing chef and staff!!!

Authenticity & Character
Location
Right on the fjord, near great hiking
Staff
Chef
Cleanliness & Comfort
Local specialist: Tricia Cantlon
Tricia
Tricia Cantlon
Local specialist in Oslo | Replied on Jun 25, 2024

Thank you so much for visiting and soaking in the memories. So grateful to share my favorite parts of the country with such a wonderful group of people!

Family trip to Portugal
Portugal | May 30 - Jun 12, 2024

T
Thomas G.
Dallas, TX | Reviewed on Jun 24, 2024
We had a really good experience with KimKim and Across Portugal. Joao and Pedro were excellent - and were attentive/thoughtful before, during and after the trip. Joao helped us plan a trip that met our preferences - in a country we weren’t familiar with. All the local guides/drivers were professional and great (especially with our kid(s)). We would recommend Joao and Pedro to friends and family. One quick note: we loved Cascáis (lovely, relaxing way to end up our trip and still be close to... Read more

We had a really good experience with KimKim and Across Portugal. Joao and Pedro were excellent - and were attentive/thoughtful before, during and after the trip. Joao helped us plan a trip that met our preferences - in a country we weren’t familiar with. All the local guides/drivers were professional and great (especially with our kid(s)). We would recommend Joao and Pedro to friends and family. One quick note: we loved Cascáis (lovely, relaxing way to end up our trip and still be close to the airport for our departure), and in retrospect would have spent a couple more days there and a couple fewer days in Porto.

Local specialist: João Branco
João
João Branco
Local specialist in Lisbon | Replied on Jun 25, 2024

Hello Thomas,
It is wonderful to hear from you. Thank you so much for your kind words.
It was great to have you, and your family, traveling in Portugal with our assistance.
Muito Obrigado!!
Your Friends in Portugal - João & Pedro

Fabulous France!
France | Jun 11 - Jun 19, 2024

R
Robyn C.
Johnstown, PA | Reviewed on Jun 24, 2024
Sebastian was easy to work with and adjusted our schedule as needed. He responded while on our trip when we had an issue with a canceled flight and delayed pick up. I would advise anyone booking with Kimkim to be VERY specific about what you want to do and the type and location of the hotels you want to stay in. We had one hotel in an area that we never would have picked ourselves, everywhere else we stayed was lovely. Once you arrive you can't cancel plans for a refund so the planning... Read more

Sebastian was easy to work with and adjusted our schedule as needed. He responded while on our trip when we had an issue with a canceled flight and delayed pick up. I would advise anyone booking with Kimkim to be VERY specific about what you want to do and the type and location of the hotels you want to stay in. We had one hotel in an area that we never would have picked ourselves, everywhere else we stayed was lovely. Once you arrive you can't cancel plans for a refund so the planning process is critical and Sebastian was very patient and diligent during the planning process.

Hotel Reviews
Hotel Villa Victoria
Nice
Authenticity & Character
Lovely garden in the back. Quiet location.
Location
Staff
Front desk staff was very helpful and they were super friendly
Cleanliness & Comfort
Comfortable beds
Maisons du Monde Hôtel Marseille Vieux Port
Marseille

The breakfast was great and the staff very helpful but the location is at the busiest and loudest part of the port and we had people sleeping outside of the entrance during our stay which made it difficult to get in and out of the hotel.

Authenticity & Character
Very nice lobby and dining area
Location
Staff
Super friendly, especially the breakfast staff
Cleanliness & Comfort
Cleanliness was very good, comfort was okay
Activity Reviews
Paris Dinner Cruise
Paris Dinner Cruise
Paris

Excellent dinner, superb wait staff and the singer was fantastic

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full-day excursion to Monaco, Monte-Carlo & Eze
Full-day excursion to Monaco, Monte-Carlo & Eze
France
Quality of Experience
Guides, Drivers and Staff
Our tour guide was awesome!
Transport
Cruise &  Swim in the Calanques National Park and its crystal clear water
Cruise & Swim in the Calanques National Park and its crystal clear water
Marseille

We had a very poor day weather wise and really the trip should have been canceled , but it wasn't so we had to go or lose our money.

Quality of Experience
Every stop looked the same, could have done 2 stops and been done
Guides, Drivers and Staff
Our guide was very friendly
Transport
Crowded boat
Local specialist: Sebastian Prino
Sebastian
Sebastian Prino
Local specialist in Marseille | Replied on Jun 26, 2024
Hi Robyn, how are you?
Thank you so much for your feedback! I'm glad to hear that we were able to assist you promptly during your trip, especially with the challenges of a canceled flight and delayed pickup. Your advice to be specific about your preferences is very valuable and will certainly help future travelers.
Regarding the hotel in the area you wouldn’t have picked, I apologize for any inconvenience it caused. Your insights are essential for us to improve our service, and we’ll make... Read more

Hi Robyn, how are you?
Thank you so much for your feedback! I'm glad to hear that we were able to assist you promptly during your trip, especially with the challenges of a canceled flight and delayed pickup. Your advice to be specific about your preferences is very valuable and will certainly help future travelers.

Regarding the hotel in the area you wouldn’t have picked, I apologize for any inconvenience it caused. Your insights are essential for us to improve our service, and we’ll make sure to be even more attentive to such details in the future.

I'm delighted that you enjoyed the rest of your accommodations and had a great overall experience. We look forward to helping you plan your next adventure with even greater precision. Safe travels and thank you for choosing us!

Thank you Solveig and Silvia so much for org...
Denmark | Jun 13 - Jun 22, 2024

M
Manaf B.
Japan | Reviewed on Jun 24, 2024
Thank you Solveig and Silvia so much for organizing an amazing trip. Much appreciated the way Solveig was checking with us everyday and was on top of everything and resolving the hiccups that came across our way.
The car was amazing and Rebild forest that Solveig recommended was very very nice.
All the hotels were good.
In Aalborg they gave a fan in the room and that worked well.
Yesterday we had some time in our hand so we did a quick walk around Legloand and Kronborg castle so that was...
Read more

Thank you Solveig and Silvia so much for organizing an amazing trip.

Much appreciated the way Solveig was checking with us everyday and was on top of everything and resolving the hiccups that came across our way.
The car was amazing and Rebild forest that Solveig recommended was very very nice.
All the hotels were good.

In Aalborg they gave a fan in the room and that worked well.
Yesterday we had some time in our hand so we did a quick walk around Legloand and Kronborg castle so that was an added bonus.

Thank you for everything and sorry for the trouble caused because of cancellation of the Mons Klint tour due to the rude and extremely aggressive guide.

Kimkim should boycott the tour company that employs such a horrible guide on whom the tourists depends on having a memorable trip.

Best Regards
Manaf and Nafisa

Hotel Reviews
Wake up Copenhagen, Borgergade
Copenhagen

Very good location and efficient check in check out process. Breakfast could have been better by changing the menu. Everyday same options were repeated. All in all very good hotel.

Authenticity & Character
Location
Close to supermarkets and restaurant and shopping
Staff
Cleanliness & Comfort
Wake up Aarhus
Aarhus C

Very good location and efficient check in check out process. Breakfast could have been better by changing the menu. Everyday same options were repeated. Parking next to the hotel was very useful All in all very good hotel.

Authenticity & Character
Location
Close to the railways station
Staff
Cleanliness & Comfort
Helnan Phonix Hotel
Aalborg

Very good location and efficient check in check out process. Front office staff (I think his name was Christian) was extremely polite and helpful. Made sure we got the room we liked and offered us the fan in the room as it did not have air conditioning Breakfast could have been better by changing the menu. Everyday same options were repeated. All in all very good hotel.

Authenticity & Character
Location
Staff
Very helpful
Cleanliness & Comfort
Activity Reviews
Canal Cruise from Nyhavn
Canal Cruise from Nyhavn
Copenhagen
Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Skagen
Welcome to Skagen
Skagen

Beautiful town and worth the visit

Quality of Experience
Walk Through History in Aarhus' Old Town
Walk Through History in Aarhus' Old Town
Aarhus
Quality of Experience
The Latin Quarter, Aarhus' liveliest neighbourhood
The Latin Quarter, Aarhus' liveliest neighbourhood
Aarhus

Most of the cafe and restaurant were closed. It was like a curfew

Quality of Experience
Møns klint and Forest tower - A day tour from Copenhagen
Møns klint and Forest tower - A day tour from Copenhagen
Copenhagen

Driver was very rude and aggressive. My wife was a bit slow in getting off the bus and the guide taunted with lot of sarcasm “Oh I thought you are going to stay on the bus” When I asked him that we have booked the tour so why do we need to buy the entrance tickets for the Forest, the guide Complained nobody listens to me when I am talking and that we are wasting his free time by asking questions and that he does not get any tips. Guide told us that he spend DK 1,200 to bring us to the Forest (Is that our fault) When we asked him to open the bus so that we can get our bag that we have left behind, again he was aggressive and said that we are wasting his time but will oblige us just because we said please. The guide said that he is not discriminating. The fact that the guide said that is proof that he was in fact discriminating because we were the only dark skinned people in the bus. My wife was very nervous and felt threatened with the aggressive and hostile behavior of the guide to the extent that she started weeping. We had to abandon the trip and take a taxi in the rains back to the hotel, which meant 1 entire day wasted. Solveig was very kind and supportive and comforted us by offering to book a taxi for us.

Quality of Experience
Guides, Drivers and Staff
Extremely rude and aggressive guide Terminate the employment of such rude and aggressive guides and employ better guides who are polite and friendly otherwise you will lose more business as bad reviews travel much faster than good reviews
Transport
Moesgaard Museum
Moesgaard Museum
Aarhus

We had planned to visit on Monday but it was closed so we went the next day

Quality of Experience
 Welcome to Aalborg!
Welcome to Aalborg!
Aalborg
Quality of Experience
Local specialist: Sólveig Þorsteinsdóttir
Sólveig
Sólveig Þorsteinsdóttir
Local specialist in Copenhagen | Replied on Jul 11, 2024

Thank you for everything Manaf, and the review.
Have a great summer!

Athens - Crete - Santorini - an amazing trip!
Greece | Jun 12 - Jun 22, 2024

Erica
Erica S.
Ashburn, VA | Reviewed on Jun 24, 2024
We had a fantastic trip. From the private transfer upon landing in Athens to every single excursion and restaurant recommendation, we had a wonderful time.
Athens - we stayed at the Athens Cypria Hotel right near the Plaka district. The rooms were nice and quiet, and breakfast was great. It was easy walking distance to explore Plaka, the Lycabettus Hill, and historical sites. Our private tour guide at the Acropolis was fantastic. We had a private driver to Sounio with dinner and see the...
Read more

We had a fantastic trip. From the private transfer upon landing in Athens to every single excursion and restaurant recommendation, we had a wonderful time.
Athens - we stayed at the Athens Cypria Hotel right near the Plaka district. The rooms were nice and quiet, and breakfast was great. It was easy walking distance to explore Plaka, the Lycabettus Hill, and historical sites. Our private tour guide at the Acropolis was fantastic. We had a private driver to Sounio with dinner and see the sunset at the Temple of Poseidon. A private day trip to Delfi included an amazing tour guide (Electra) and lovely lunch at an olive grove.
Crete - we loved this island. We stayed at the Aquila Atlantis hotel, which was very nice and close to the culture of downtown Heraklion. We had dinner at Peskesi, and it was a highlight of our whole trip. One day of our trip started with an olive oil tasting and tour of an olive grove, which was lovely (Koronekes Olive Mill). THen we went to lunch in downtown Archanes (Bakailiko) where we had amazing service and food, then we went to the Palace of Knossos. On our free day, we spent the entire day at Sarantari beach. We rented two chairs for 10 Euro and had a lovely little lunch from the beach cafe. Then we took a high speed ferry to Santorini.
Santorini - we stayed at the Heliotopos Hotel. It was such a lovely experience in the family room, what a gem of a boutique hotel! Imerviglio was a perfect spot - 30 minute walk along the trail down to Fira for shopping and sightseeing. We enjoyed dinner at Pelican Kipos (one of the staff recommendations) and it was perfect. We enjoyed the boat trip with Santos to see the caldera, visit the crater, and swim in the hot springs. Finally, our full day tour of Santorini with Argyros Travel was fantastic, ending with lunch at Mario's right on Black Beach.

Hotel Reviews
Athens Cypria Hotel
Athens

We had a nice quiet stay here. We had two rooms adjoining by a private hallway, which was very nice. It is an older hotel but has nice updates. The breakfast was very good, and it is within a few minutes walk of Plaka and the historical sites. The view from the bar is quite nice! We did not have an Acropolis view from our room but it was quiet except on the one weekend night we stayed there.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Aquila Atlantis Hotel
Heraklion – Crete

We had a nice time here! It is close to the downtown area for walking, and had free parking (we rented a car). The rooftop pool was a hit. Our room was nice and big, and had a balcony, so it worked very well for our family of 4. The breakfast is delicious!! Very nice help from the staff with parking.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Heliotopos Hotel
Santorini

This is a gem of a hotel. Perfectly situated in Ivermiglio, which was a quiet village with nice restaurants, supermarkets and some shops. The family room had a double bed on the first floor, along with sitting room, kitchenette. The upper loft had two twin beds, so it was great for the family. Our room was right on the Fira to Oia trail, so we could easily get down to Fira. The staff here is so so so lovely. They helped direct us to things to do, were so kind, and offered us breakfast sandwiches for our early morning checkout (they even had someone come early to help us take our bags to the street). It is a boutique hotel experience that is not to be missed. The sunset views here are 100% phenomenal!!!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Delphi Day-trip
Private Delphi Day-trip
Athens

This was our favorite day! We had a lovely driver and our tour guide at Delphi was wonderful. We learned so much about both modern and ancient Greece! The lunch at the olive grove was so delicious and a wonderful end to our day!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Palace of Knossos Private Tour
Palace of Knossos Private Tour
Greece

The private tour of the palace was a really great event. Our tour guide was well-informed, took time to answer the kids questions, kept them engaged, and helped us take lovely family photos!

Quality of Experience
Guides, Drivers and Staff
Private Cape Sounio Sunset tour
Private Cape Sounio Sunset tour
Greece

We left our hotel around 5 PM and went to dinner at tavern near Sounio. The meal wasn't our favorite of the trip, but there aren't a lot of restaurant choices near Sounio. The cape and the Temple of Poseidon did not disappoint! We got there around 7:30 PM and had enough time to walk around and find a spot to watch the sunset.

Quality of Experience
Guides, Drivers and Staff
Transport
Caldera Cruise & Volcano Visit
Caldera Cruise & Volcano Visit
Santorini

We were picked up by the Santos transfer on time and had a nice trip to the port where we waited for our boat to arrive. The group on our boat was mostly couples and one other family with young children. The trip included 1 hour at the volcano crater (which is just enough time to walk to the top and back down), then we sailed to an area where we could swim to hot springs. After that, we sailed to a second area for swimming followed by a delicious dinner, then back around to the port near Oia to watch the sunset. Overall it was a lovely day!

Quality of Experience
Food
They provide a really good dinner of chicken kebabs, bread, rice, meatballs, greek salad, and a glass of local wine (or juice). The snack options for purchase were pretty limited (pringles and pretzels) so I'd tell the travelers to bring snacks.
Guides, Drivers and Staff
Transport
Private Acropolis & Agora Mythology Tour
Private Acropolis & Agora Mythology Tour
Athens

We had a wonderful tour guide who met us at the Acropolis Metro and then walked us to the top of the Acropolis and then the Agora, and gave us great insight into the history. Our guide was wonderful , incredibly knowledgeable and kind. She knew that our family already knew a lot of the Greek mythology history, and so she gave us some insider tips on other things to see in the area. She could also tell when our kids were getting bored and fading, and helped us find them some ice cream to cool off between our stops.

Quality of Experience
Guides, Drivers and Staff
Olive Farm Visit & Lunch in Archanes
Olive Farm Visit & Lunch in Archanes
Heraklion

The Koronekes Olive Mill is such a lovely experience! Our guide was really informative and we learned a lot about the olive oil process and the island of Crete. Also, the lunch at Bakaliko was so delicious. The servers were lovely, and they suggested some great dishes and wines for us.

Quality of Experience
Food
Guides, Drivers and Staff
Santorini Family Tour & swimming
Santorini Family Tour & swimming
Santorini

This was a really nice day with Argyros Travel. Our driver Takis and guide Harry were great. We got to Oia for some pictures before the crowds, and then traveled down to Megalochori to see an older town and original cave house. Then we went to Akrotiri for a guided tour (it was very cool!!). After Akrotiri we did the Atlantis museum, then over to Black Beach for lunch at a restaurant Mario, which was wonderful and had a beautiful view. We learned a lot about Santorini's history, culture, and the tourism industry.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Eleni Fotiou
Eleni
Eleni Fotiou
Local specialist in Athens | Replied on Jun 24, 2024

Dear Erica, I am really happy that you enjoyed the whole trip and that the itinerary was balanced and what you were looking for.
I am looking forward to welcoming you again in Greece or Italy where I also specialize in.
Eleni

Amazing Time!
Italy | Jun 11 - Jun 20, 2024

L
Lucia J.
Wareham, MA | Reviewed on Jun 24, 2024
The trip was really outstanding overall. I was very impressed with how seamlessly everything went. All the drivers and guides were right on time and they were all polite, knowledgable and welcoming. Some of the highlights; 1) the location of the hotel in Capri -- while the room was quite small, the hotel itself and the location was outstanding.
2) The best hotel by far was Villa Mary in Positano! Great room and balcony, amazing breakfast brought right to the balcony, the view from the...
Read more

The trip was really outstanding overall. I was very impressed with how seamlessly everything went. All the drivers and guides were right on time and they were all polite, knowledgable and welcoming. Some of the highlights;

1) the location of the hotel in Capri -- while the room was quite small, the hotel itself and the location was outstanding.
2) The best hotel by far was Villa Mary in Positano! Great room and balcony, amazing breakfast brought right to the balcony, the view from the pool -- amazing hosts.
3) The boat trip in Capri was excellent -- the You Know group was fantastic -- especially Ross and Francisco. Liked that it was only 12 people. Need to provide a picture of where to meet the group though. We did not have the name of the tour group and was only told to meet at the white umbrella at Marina Grande -- there are tons of white umbrellas there! We almost missed our trip even though we were 20 minutes early. I sent Barbara a picture of where to meet and suggest you add it to the files like the picture of where to meet boat in Positano.
4) The Path of the Gods trip and our guide - both the hike and the guide were terrific
5) the guide at Pompeii was also great, but two hours was definitely NOT enough time in Pompeii -- would have liked to have had another two-three hours there with some time to explore on our own.
6) Loved Ravello - so glad our driver told us to spend more time there than Amalfi -- would highlight Ravello more.

Things that could have been better:
1) While we very much liked our boat captain in Positano, the trip to the "Hidden Beach" was not as advertised and was frankly disappointing. It was extremely crowded at the beach (packed us in like sardines) and we could not get lunch at the restaurant (they could not get us a table until 4:30 and our return trip was at 4:15...). We thought we would be going somewhere pretty quiet -- I was really pretty upset about it at the time given the extra expense of adding this experience. Very disappointing.
2) While the overall hotel in Sorrento was very good -- amazing location and breakfast, the actual mattress and linens were not up to the standards of the other places we stayed.
3) Pompeii - as described above - it was very disappointing not to have more time here. According to the itinerary, we thought we could have the driver stay longer if we were willing to pay, but when we asked, we were told it wasn't possible. Two hours is NOT enough time there -- especially with large crowds and lines to get into the more popular spaces.
4) the hotel in Naples -- while the hotel itself was quite lovely, the location in the building is quite rundown.
5) Didn't quite understand why we did not take the ferry directly from Capri to Positano? Why to Sorrento and then drive?

Hotel Reviews
Villa Mary Suites - Positano
Positano

LOVED everything about the Villa Mary! The wonderful location away from the craziness of Positano, the amazing view from the plunge pool, delicious breakfast on your private balcony and the warmth of the hotel staff. Stay here!!

Authenticity & Character
Location
Staff
Tizania is a gracious, warm and incredible host!
Cleanliness & Comfort
Maison il Conservatorio
Sorrento

Loved the location and the breakfast! And, the staff was very friendly. The mattresses and the linens need an upgrade.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Need better mattresses, linens and towels. Also, USB port did now work and even popped/sparked one time --
Rinuccini Relais Hotel
Naples

Actual hotel is lovely and kind of funky, but the overall building/elevator is a bit suspect.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Piazzetta Diefenbach
Capri

Great location and lovely hotel. Room was quite small though.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
The best of Capri – Around the island by boat
The best of Capri – Around the island by boat
Italy

You Know is a great tour company -- Ross in particular did an amazing job.

Quality of Experience
Guides, Drivers and Staff
Transport
The Path of the Gods Hike with Private transfer
The Path of the Gods Hike with Private transfer
Amalfi Coast

Amazing hike -- tour guide was very knowlegable. Think his name was Guiseppe?

Quality of Experience
Guides, Drivers and Staff
Transport
Beach Experience in Amalfi Coast
Beach Experience in Amalfi Coast
Amalfi Coast

Already wrote about it -- NOT a hidden bead -- totally overcrowded and not at all what was advertised.

Quality of Experience
The boat ride part was great -- the beach not so much
Guides, Drivers and Staff
The boat captain was excellent and felt badly we had not have a good experience at the beach -- and seemed surprised that the travel agent had not made us reservations at the beach restaurant when we told him we were able to get a good lunch at the beach. luckily there was a small snack bar so we got something to eat.
Transport
Day Tour to Amalfi and Ravello from Positano
Day Tour to Amalfi and Ravello from Positano
Italy

Highlight by far was Ravello - glad the driver recommended to spend most of the time there.

Quality of Experience
Guides, Drivers and Staff
Transport
Driver was great -- maybe Alessandro? Gave us great tips.
Pizza School at Agriturismo
Pizza School at Agriturismo
Italy

Great family run business! Had a blast!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Naples to the Amalfi Coast or Amalfi Coast to Naples - Pompeii en Route
Naples to the Amalfi Coast or Amalfi Coast to Naples - Pompeii en Route
Italy

Definitely NOT enough time in Pompeii -- was pretty disappointed we could not stay and explore more. There are huge lines with tour groups from Cruise ships so you need to build in more time to accomodate for this. Would have wanted more time on our own to explore after tour ended.

Quality of Experience
Great - but cut way too short.
Guides, Drivers and Staff
Transport
Local specialist: Eirini Daouka
Eirini
Eirini Daouka
Local specialist in Greece | Replied on Jun 27, 2024
Dear Lucia,
Thank you for your detailed review! We're delighted to hear your trip was outstanding overall and that our seamless coordination and professional guides made a difference.
We appreciate the highlights you shared, especially the fantastic hotel locations, the exceptional experience at Villa Mary and the memorable boat trip in Capri. It gives us great joy to hear these words about our trusted local collaborators.
Your constructive feedback is invaluable and your comments will help...
Read more

Dear Lucia,
Thank you for your detailed review! We're delighted to hear your trip was outstanding overall and that our seamless coordination and professional guides made a difference.
We appreciate the highlights you shared, especially the fantastic hotel locations, the exceptional experience at Villa Mary and the memorable boat trip in Capri. It gives us great joy to hear these words about our trusted local collaborators.
Your constructive feedback is invaluable and your comments will help us enhance future trips.

We look forward to welcoming you back to Italy!
On behalf of the entire Storywalking team, arrivederci!

Perfect Trip through France
France | Jun 13 - Jun 23, 2024

R
Richard L.
Mesa, AZ | Reviewed on Jun 24, 2024
Our ten day trip was absolutely marvelous. From the hotels that were chosen to the tours that were booked we had every we could ever want and more. Lyon was magical and the food delicious. Annecy was an unexpected gem with an abundance of outdoor activities only topped by our four days in Chamonix. We have never been to a more well appointed hotel as the Heliopic. It was absolutely perfect for us and our daughter. Read more

Our ten day trip was absolutely marvelous. From the hotels that were chosen to the tours that were booked we had every we could ever want and more. Lyon was magical and the food delicious. Annecy was an unexpected gem with an abundance of outdoor activities only topped by our four days in Chamonix. We have never been to a more well appointed hotel as the Heliopic. It was absolutely perfect for us and our daughter.

Hotel Reviews
Hotel de l'Abbaye
Lyon

A charming boutique hotel. It was well situated and quiet. The staff was accommodating and friendly if not always present.

Authenticity & Character
Beautiful hotel and area.
Location
Quite area just a five to ten minute walk from any tourist area.
Staff
Very helpful with good advice on area. Sometimes the front desk was unmanned even during the day.
Cleanliness & Comfort
Splendid Hotel Lac d'Annecy - Handwritten Collection
Annecy
Authenticity & Character
We liked the mid entity modern styling
Location
Right on the lake and in the center of town. Perfect location.
Staff
Everything we ever needed was always taken care of.
Cleanliness & Comfort
Heliopic Spa & Hotel
Chamonix

This was the nicest hotel I have ever stayed at.

Authenticity & Character
Location
Right next to the top attraction in Chamonix
Staff
Cleanliness & Comfort
Activity Reviews
Annecy Lake Cruise
Annecy Lake Cruise
Annecy
Quality of Experience
Guides, Drivers and Staff
Transport
Lyon Food Tour
Lyon Food Tour
Lyon
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Radia Tehitahe

Martina and her team did an amazing job. The ...
Peru | Jun 6 - Jun 22, 2024

Alberto
Alberto C.
Boca Raton, FL | Reviewed on Jun 24, 2024
Martina and her team did an amazing job. The follow up with great on every part of the trip. We felt very comfortable in a foreign country. Well, done Read more

Martina and her team did an amazing job. The follow up with great on every part of the trip. We felt very comfortable in a foreign country.

Well, done

Hotel Review
Sumaq Machu Picchu Hotel
Machu Picchu
Local specialist: Martina Capel
Martina
Martina Capel
Local specialist in France | Replied on Jun 24, 2024

Dear Alberto,

Thank you so much for taking the time to write a short message. I'm very glad that you and your family enjoyed this special trip to Peru and Bolivia !

Warm regards,
Martina

Angela designed the perfect trip
Greece | Jun 11 - Jun 22, 2024

A
Allison P.
Oak Park, IL | Reviewed on Jun 24, 2024
Agelikli/Angela designed the perfect trip for us! She took into account all our interests and the needs of my young children. She checked in with us during the trip and was available when we had an issue with a hotel key after hours. Exceptional service. We also loved our guides. Eleni and her acropolis tour were delightful and each of the guides respected and appreciated my son’s Greek myth fandom. Driver/guides to Delphi and around Rhodes were SO personable and helped us get to know... Read more

Agelikli/Angela designed the perfect trip for us! She took into account all our interests and the needs of my young children. She checked in with us during the trip and was available when we had an issue with a hotel key after hours. Exceptional service.

We also loved our guides. Eleni and her acropolis tour were delightful and each of the guides respected and appreciated my son’s Greek myth fandom. Driver/guides to Delphi and around Rhodes were SO personable and helped us get to know Greece on a more personal level, and were great companions.

We would absolutely recommend all of these guides and Kim Kim/angela to friends!

Hotel Reviews
Kyria Boutique House
Plaka, Athens

Amazing location, lovely staff, breakfast on the roof with acropolis view!!! No bells and whistles in the room but who needs those?

Authenticity & Character
Location
Staff
Cleanliness & Comfort
A little close quarters. But lovely.
Blue Dolphins Apartments & Suites
Firostefani, Santorini
Authenticity & Character
Amazing views!
Location
Architecture, parking lot was easy to get picked up/dropped off.
Staff
Cleanliness & Comfort
Breakfast in room!
Sunrise Luxury Apartments Rhodes
Rhodes

Good location, lovely staff, spacious rooms

Authenticity & Character
Fun to be in a modern room after more traditional spots. Good for kids to see variety.
Location
View of sea/sunset, near grocery store and many great restaurants.
Staff
Anna was particularly personable!
Cleanliness & Comfort
Activity Reviews
Young Heroes: a Family Mythology Tour
Young Heroes: a Family Mythology Tour
Athens

Eleni held the attention of my kids so well and was so friendly. Now we have a souvenir in the hero my son created.

Quality of Experience
Guides, Drivers and Staff
Transport
Butterfly Valley
Butterfly Valley
Rhodes

AMAZING/BEAUTIFUL. The valley was lovely and the butterflies so fun to look for/see.

Quality of Experience
Guides, Drivers and Staff
Transport
Delphi Full-Day tour
Delphi Full-Day tour
Greece

Demetrius was amazing and so personable and knowledgeable. The trip was enjoyable even though it was so long (a feat in itself) and the tour was so fascinating. Our guide was patient and kind and flexible. Great restaurant stop as well!

Quality of Experience
Guides, Drivers and Staff
Transport
Greek Wedding Show
Greek Wedding Show
Santorini

A fun way to spend the evening. Show could have been 90 min instead of 120 I think. But delightful good natured and fun/funny. Kids really enjoyed.

Quality of Experience
Guides, Drivers and Staff
We guide you in the Past 2024
We guide you in the Past 2024
Greece

Very good storytelling from our guide! Easy transport, flexible and kind. A great chance to learn about the past civilization on Santorini and current research efforts.

Quality of Experience
Guides, Drivers and Staff
Transport
Sunset Volcano Cruise 2025
Sunset Volcano Cruise 2025
Santorini

Absolutely great. Cool boat, great experience. Volcano hike was cool!

Quality of Experience
Food
Plentiful and enough to choose from. I also packed a sandwich for my picky eater and I was happy I was allowed to do that.
Guides, Drivers and Staff
Transport
Highlights of Rhodes
Highlights of Rhodes
Rhodes

So cool! Nikos even stopped at an olive farm for us. We got a really good sense of Rhodes and Rhodes town from this tour! Highly recommend.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Angela (Aggeliki) Giannioti
Angela (Aggeliki)
Angela (Aggeliki) Giannioti
Local specialist in Greece | Replied on Jun 24, 2024

Yeia sou, Alison!

I'm truly so happy to know that you had a great time here in Greece with us!
It's awesome to know that the kids also enjoyed their time here.

I would love to see you coming back, especially when the kids are a bit older and can do/enjoy more things!

It was awesome talking to you, getting to know you, and assisting you! 🥰

Safe travels!
Angela and the GA Trips team

A lot of Scotland!
Scotland | Jun 14 - Jun 23, 2024

Patricia
Patricia L.
Pulaski, VA | Reviewed on Jun 24, 2024
Katerina was amazing. She was always prompt with her replies and followed up on all our suggestions and questions.
Will definitely use her on our next trip her.
All of our transitions were smooth except for checkin to apt. in Edinburgh on June 18. We had nor received any checkin details for keypad. Fortunately we did make contact with her and got in. The email with those details had not been received on our end. All lodging was most acceptable.
Our Orkney guide Ann was excellent as was...
Read more

Katerina was amazing. She was always prompt with her replies and followed up on all our suggestions and questions.
Will definitely use her on our next trip her.
All of our transitions were smooth except for checkin to apt. in Edinburgh on June 18. We had nor received any checkin details for keypad. Fortunately we did make contact with her and got in. The email with those details had not been received on our end. All lodging was most acceptable.
Our Orkney guide Ann was excellent as was John on Shetland and Nicholas for Cairngorms. He also helped us with transportation to Ayr to ride the amazing Clydesdales!

Hotel Reviews
Wilde Apartments Grassmarket
Edinburgh

Our stay at Wilde Apartments Grassmarket was mostly pleasant, but we had an issue with the taxi driver dropping us off at the wrong place. It was a minor inconvenience, but worth mentioning.

Destiny Scotland - Hill Street Apartments
EDINBURGH

Destiny Scotland - Hill Street Apartments was one of the best places we've ever stayed. The only hiccup was the lack of communication about the key code to enter the apartment, which caused a bit of a panic. However, once that was sorted out, our stay was perfect. The apartment itself was fantastic and made our stay in Edinburgh truly memorable.

The Kirkwall Hotel
Kirkwall

The Kirkwall Hotel was an excellent choice. The staff was fantastic, and the accommodations were comfortable and met all our needs. The service was impeccable, making our stay there truly enjoyable.

Activity Reviews
Edinburgh Old Town Tour
Edinburgh Old Town Tour
Edinburgh

The taxi service to our hotel was prompt, but the Edinburgh Old Town Tour was a bit underwhelming. Our guide, Christoph, was lovely but had a heavy accent that made it hard to understand him, especially with the Plexiglas barrier in the taxi. An open car might have made the experience much better. Despite this, he took us to Calton Hill, which we thoroughly enjoyed.

Shetland Tour
Shetland Tour
Shetland

The Shetland Tour was a highlight. We had a fantastic guide who took us on a driving tour through some breathtaking scenery. It was truly an unforgettable experience, made even better by the knowledgeable and friendly guide. I would highly recommend this tour to anyone visiting the Shetland Islands.

Cairngorms National Park Wildlife Tour
Cairngorms National Park Wildlife Tour
Edinburgh

Nicholas, our guide for the Cairngorms tour, was absolutely wonderful. The tour was well-organized, and Nicola's knowledge and enthusiasm for the area made it an exceptional experience. I couldn't have asked for a better guide or a more beautiful setting.

Local specialist: Kateryna Garkavenko
Kateryna
Kateryna Garkavenko
Local specialist in London | Replied on Jun 25, 2024
Dear Patricia, Thank you so much for your kind words! It was truly a pleasure to work with you on planning your trip, and I'm absolutely delighted to hear that you enjoyed your experiences. I'm also glad to know that your interactions with Ann, John, and Nicholas were excellent and that they added to your enjoyment of the beautiful Scottish landscapes and activities. I'm sorry about the check-in hiccup in Edinburgh. Thank you for your patience and understanding as that issue was resolved.... Read more

Dear Patricia,

Thank you so much for your kind words! It was truly a pleasure to work with you on planning your trip, and I'm absolutely delighted to hear that you enjoyed your experiences. I'm also glad to know that your interactions with Ann, John, and Nicholas were excellent and that they added to your enjoyment of the beautiful Scottish landscapes and activities.

I'm sorry about the check-in hiccup in Edinburgh. Thank you for your patience and understanding as that issue was resolved.

Your itinerary was indeed inspiring, and I must admit, the Clydesdales Farm has now made it to the top of my own list of places to visit! I wish you many more amazing trips ahead and would be absolutely thrilled to assist you with any future travel plans.

Kat

Memories for a lifetime
France | Jun 7 - Jun 17, 2024

K
Kirby F.
Newark, NJ | Reviewed on Jun 24, 2024
Thanks to Lucie for putting together a memorable trip to the Loire region and Bretagne. The chateau she found for us, Domaine de La Tortinière, was remarkable. She arranged breathtaking tours and a full-day of interesting history from the D-Day invasion of Normandy. We really enjoyed our guide, Clementine, whose local knowledge was great to experience. Read more

Thanks to Lucie for putting together a memorable trip to the Loire region and Bretagne. The chateau she found for us, Domaine de La Tortinière, was remarkable. She arranged breathtaking tours and a full-day of interesting history from the D-Day invasion of Normandy. We really enjoyed our guide, Clementine, whose local knowledge was great to experience.

Hotel Reviews
Hôtel Beaufort
Saint-Malo

This hotel was breathtaking. Being on the water with such a dramatic view was incredible. We enjoyed a fantastic dinner at a local restaurant recommended by Lucie, which featured amazing fresh seafood and a stunning sunset. The next day, even though it was rainy, the views were dramatic and beautiful.

Hotel Collège de France

Smaller hotel with a really historical feel. Fantastic staff who were always helpful finding restaurants, transportation, etc. We loved the location in the heart of the 5th Arrondissement, near the Pantheon.

Authenticity & Character
Location
Staff
Very friendly and good English.
Cleanliness & Comfort
Activity Reviews
Visit of the Eiffel Tower with access to the summit
Visit of the Eiffel Tower with access to the summit
Paris

I was really looking forward to going up to the top of the Eiffel Tower, but due to some crazy traffic (thanks to President Biden's visit), we missed our appointment. Despite not making it to the summit, we still enjoyed our time at the Eiffel Tower and took some great pictures.

Chambord Castle
Chambord Castle
France

Chambord Castle was one of the highlights of our trip. It was lovely to see and really stood out among the chateaus we visited.

Vouvray wine discovery tour
Vouvray wine discovery tour
France

The wine discovery tour in Vouvray was fantastic. We learned about biodynamic wines, which was fascinating. It was a great day overall.

Rodin museum
Rodin museum
Paris

The Rodin Museum was part of a perfect day. We got to see different aspects of France, and the museum itself was a wonderful experience. We really enjoyed it.

Tour of D-Day Sites
Tour of D-Day Sites
France

We had a private guide named Clementine who was outstanding. She brought the history of the Normandy invasions to life and adjusted the tour magnificently to our interests. By the end of the day, we had a comprehensive understanding of the event

Discovery of the Machines de l'île
Discovery of the Machines de l'île
Nantes

This was such a unique and fantastic experience! The mechanized animals, including a giant elephant you can ride, were incredible. It felt like stepping into a Studio Ghibli movie, filled with imagination and creativity. Plus, the hotel was conveniently located, which made for an enjoyable evening.

Adventure aboard an authentic sidecar to uncover Paris
Adventure aboard an authentic sidecar to uncover Paris
Paris

The sidecar tour was an unexpected delight! It was a recommendation from Lucie, and my family absolutely loved it. It gave us a unique perspective of Paris, almost like we were pedestrians exploring the city. The kids, who are in college, found it especially helpful to understand the city's geography before we walked around the next day.

Local specialist: Lucie Rousseau
Lucie
Lucie Rousseau
Local specialist in Montpellier | Replied on Jun 24, 2024

Thank you so much Kirby for your review. I am so happy that this was a memorable trip for the whole family and that you enjoyed the Loire Valley, Brittany and Normandy.
Thanks for sharing your feedback on the hotels and the tours. This is of great help for us to keep improving our services.
I wish you the best.
Lucie

My daughter and I spent my birthday in Colomb...
Colombia | Jun 15 - Jun 22, 2024

Tarang
Tarang P.
Los Angeles, CA | Reviewed on Jun 23, 2024
My daughter and I spent my birthday in Colombia and had a first class experience! The guides were so knowledgeable and really cared to get to know us and provide personal experience. We learned so much on each tour. I loved the fruit, bread, and milk tasting in the market in Bogota and the trip to Monserrate. In Medellin, the coffee farm tour was first rate, definitely a highlight for the whole trip. Also, our guide took us to some of his favorite local cuisines which I loved. My daughter... Read more

My daughter and I spent my birthday in Colombia and had a first class experience! The guides were so knowledgeable and really cared to get to know us and provide personal experience. We learned so much on each tour. I loved the fruit, bread, and milk tasting in the market in Bogota and the trip to Monserrate. In Medellin, the coffee farm tour was first rate, definitely a highlight for the whole trip. Also, our guide took us to some of his favorite local cuisines which I loved. My daughter got to climb Guatape with him in record time which is a memory she will always cherish. My daughter also enjoyed walking the streets of Cartagena and learning about the culture. The day trip to Tierra Bomba was great too. There was an issue with one of the flights and the tour company took care of it immediately which shows the professionalism and experience of the team. Overall, amazing time

Hotel Reviews
Residence Inn Bogotá
Bogotá

Great location, hot water took a little time to warm up though. They gave special treat for Bonvoy members which was nice

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Faranda Collection Medellin
Medellin

Wonderful hotel, friendly staff. Rooftop view is amazing, food was fabulous and spa was also wonderful

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Nacar Hotel Cartagena, Curio Collection by Hilton
Cartagena

Very friendly helpful staff. Great AC in rooms for hot days. Rooftop pool was very nice

Authenticity & Character
Location
Staff
Sergio was very helpful with great recommendations
Cleanliness & Comfort
Activity Reviews
Highlights of Bogotá City Tour (with Gold Museum, Local Market and Monserrate Hill)
Highlights of Bogotá City Tour (with Gold Museum, Local Market and Monserrate Hill)
Bogotá

Gold museum was amazing experience. Our guide was so knowledgeable, we learned so much in each area.

Quality of Experience
Guides, Drivers and Staff
Transport
Half-Day Coffee Farm Tour
Half-Day Coffee Farm Tour
Medellín

Highlight of the trip! Learned so much, the view was incredible

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Felipe Rico
Felipe
Felipe Rico
Local specialist in Bogota | Replied on Jun 24, 2024

Dear Tarang,
Thank you very much for visiting Colombia with your daughter and for making us a part of your trip. Thank you as well for taking the time to leave a review, and we really appreciate your feedback. It is great to hear that you both had a great trip, and enjoyed your tours, activities, and had a good time with your local guides. It has been a pleasure meeting you, and we hope you stay in touch.

Happy Birthday once again and our very Best Wishes for the year ahead!

Best,
Felipe and the Aracanto Team

KimKim/Original Travels provided excellent service and trip planning
Morocco | Jun 9 - Jun 14, 2024

J
Jennifer M.
San Jose, CA | Reviewed on Jun 23, 2024
I was a little skeptical about using kimkim at first-- but it proved to be a thoroughly convenient and helpful service in planning our trip(s) to Morocco and Portugal. The travel planning services provided by Ali and Said at Original Travels were excellent! Ali and Said were always responsive to our questions and the 6 day custom trip they planned for us through Marrakech, the Atlas Mountains and Erg Chebbi exceeded our expectations. Our driver, Tarik, was excellent. We spent 8-10 hours a... Read more

I was a little skeptical about using kimkim at first-- but it proved to be a thoroughly convenient and helpful service in planning our trip(s) to Morocco and Portugal. The travel planning services provided by Ali and Said at Original Travels were excellent! Ali and Said were always responsive to our questions and the 6 day custom trip they planned for us through Marrakech, the Atlas Mountains and Erg Chebbi exceeded our expectations. Our driver, Tarik, was excellent. We spent 8-10 hours a day with him driving from one location to the next and really appreciated his good humor, knowledge of the local area and very safe driving skills.

Hotel Reviews
Dar Rihana Dades
Douar Aït Ouffi

We were pleasantly surprised by the cleanliness and quality of the rooms in this newly renovated hotel. Dinner and breakfast were also very good.

Four Seasons Resort Marrakech
Marrakech

We've stayed at Four Seasons all over the world. This location maintains Four Seasons well-deserved reputation for excellent service, beautiful rooms and grounds, and delicious on-site dining.

Staff
Cleanliness & Comfort
Desert Luxury Camp Erg Chebbi
Merzouga

It's a LONG journey to get here-- but when you're riding a camel off into the Sahara dunes and coming back to dinner and a fireside performance, it's all worth it!

Cleanliness & Comfort
For being in the middle of the desert, this location didn't lack any comforts, including A/C.
Riad Ksar Ighnda
Ait Benhaddou

While the rooms are 3 stars (clean, but relatively small), what really sets this property apart are its beautiful gardens and grounds and the views of the valley. Don't miss the chance to explore the mosque, hammam and bakery in the buildings next door .

Activity Reviews
Dine with a local family
Dine with a local family
Morocco

This was the perfect activity for our first night in Marrakech. Dinner was absolutely delicious and our kids enjoyed the chance to talk with the young son of the family who prepared our meal.

Quality of Experience
Family Visit to the Majorelle Gardens
Family Visit to the Majorelle Gardens
Marrakesh

This place was cool, but we could probably have skipped it in favor of more time exploring other parts of Marrakech. A little too 'instagrammy' for our tastes.

Quality of Experience
Marrakech Family Food Tour
Marrakech Family Food Tour
Marrakesh

Great experience walking through the markets with multiple stops to try soup, snails, olives, bread, tagine and fresh juice.

Quality of Experience
Guides, Drivers and Staff
Super knowledgeable guide. Really enjoyed spending time with Hannan.
Local specialist: Ali Moujane
Ali
Ali Moujane
Local specialist in Atlas Mountains | Replied on Jun 25, 2024

Hi Jennifer,

Thank you so much for sharing your experience! We're thrilled to hear that Original Travels could exceed your expectations. It’s wonderful to know that your trip through Marrakech, the Atlas Mountains, and Erg Chebbi was such a memorable adventure. We’re also glad to hear that Tarik's excellent driving, local knowledge, and good humor added to the experience. We hope to assist you with many more journeys in the future!

Best Wishes,
Ali

KimKim/Across Portugal provide great travel planning services
Portugal | Jun 14 - Jun 22, 2024

J
Jennifer M.
San Jose, CA | Reviewed on Jun 23, 2024
I was a little skeptical about using kimkim at first-- but it proved to be a thoroughly convenient and helpful service in planning our trip(s) to Portugal and Morocco. The travel planning services provided by Pedro at Across Portugal were excellent! He and his team were always responsive to our questions and the 9 day custom trip they planned for us through Lisbon (including trips to Sintra and Belem), Algarve and Cascais was exactly what we hoped for. We particularly appreciated the... Read more

I was a little skeptical about using kimkim at first-- but it proved to be a thoroughly convenient and helpful service in planning our trip(s) to Portugal and Morocco. The travel planning services provided by Pedro at Across Portugal were excellent! He and his team were always responsive to our questions and the 9 day custom trip they planned for us through Lisbon (including trips to Sintra and Belem), Algarve and Cascais was exactly what we hoped for. We particularly appreciated the thoughtful welcome gift upon arrival at our Lisbon hotel and Pedro's responsiveness when our hotel in the Algarve, Cascade Wellness Resort, did not meet our (admittedly) high standards. Our driver, Andre, was one of the highlights of our trip. He was great with our kids and we really enjoyed our conversations with him.

Hotel Reviews
Cascade Wellness Resort
Lagos

We have admittedly high standards when it comes to our resort hotels. Unfortunately, despite what appeared to be their best efforts Cascade Wellness just didn't meet the mark. Our first apartment (#511) was very disappointing-- a not insignificant walk to the main dining areas/pools with a view of the roundabout, combined with worn/dirty furnishings, dirty linens and black mildew rampant in the shower areas. We were disappointed enough that for only the 2nd time in my life, we requested a room change. The second apartment (#1111) was an improvement in terms of cleanliness/pool access. Overall, however, this resort needs refurbishment. The carpets/couches/draperies in both apartments need to be deep cleaned to remove stains and the furniture is noticeably dented and scratched. In the three days we spent poolside, the pool bar by the 'sand' pool never opened (we were there in mid-June and the pool was in use by many people). Landscaping does not appear to be watered regularly and walkways between buildings were in need of repair. We only ate at the hotel once after being unimpressed with our lunch, preferring either to go out and order in via UberEats. The front desk, however, did try to be helpful, providing good restaurant recommendations and, after moving us, checking to see if the new apartment was an improvement. Bottom line, this is not a 5 star, or even a 4 star, resort.

Location
Resort was convenient to Lagos and other towns, but given the environment (set on a cliff above the ocean) no easy beach access or easy ocean views.
Staff
Staff was fine-- but other than one woman at the front desk who really helped us with dinner reservations and with moving our apartment, service did not particularly stand out.
Cleanliness & Comfort
As noted in my review, our initial apartment was dirty enough and in bad enough repair overall that we requested to be moved to a new apartment. Stay away from Apartment #511.
Heritage Avenida Liberdade
Lisboa

Great location, well appointed, clean rooms (the port in the rooms is a nice touch).

Hotel Cascais Miragem
Cascais

Great location, beautiful ocean views with a balcony. Large rooms (our adjoining rooms had dressing room area(s) larger than many hotel rooms). Only stayed one night so can't speak to the pool and other services.

Activity Reviews
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Portugal

Sintra is a can't miss stop on your visit to Portugal and, at the suggestion of our driver, Andre, we combined our visit to Pena Palace with a visit to Quinta Da Regaleira and a quick lunch in the old town area-- which made for a perfect day trip from Lisbon.

Quality of Experience
Guides, Drivers and Staff
Andre is a MAJOR asset to his employer. We really enjoyed our time with him and his excellent recommendations. We will recommend him to others and request him as our driver on a return visit.
Transport
Very comfortable Mercedes vans were used throughout all of our transfers.
 Exclusive Panoramic Boat Tour to the Ponta da Piedade Caves
Exclusive Panoramic Boat Tour to the Ponta da Piedade Caves
Portugal

Lovely private boat tour along with coast. Knowledgeable, pleasant guide and appreciated the mid-ride port sampling and that our son got to help drive the boat. Would have liked the option to jump in the water at some point, but recognize that was not part of the itinerary.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Pedro Luis
Pedro
Pedro Luis
Local specialist in Lisbon | Replied on Jul 01, 2024

Hey Jennifer,
Thank you so much for sharing your experience.
It was a pleasure to assist you and ensure your travel plans met your expectations.
Your appreciation of the welcome gift and our responsiveness to your concerns at the Algarve hotel means a lot. We strive to make every detail perfect for our travelers, and it's great to know we could address your needs promptly. Thank you for trusting us with your travel plans.
Your friend in Portugal - Pedro

Why travelers love kimkim

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Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

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Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

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You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.