Kimkim Trip Reviews

4.8
Based on 20,009 ratings
Read 20,009 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Terrific Experience in Guatemala!
Guatemala | Mar 7 - Mar 14, 2026

Daniel
Daniel J.
Dallas, TX | Reviewed on Mar 19, 2026
We had a great time in Guatemala and could not have had better support from Carino Sotelo (as well as Catherine and the other fine staff members at Columbus Travel in Antigua). Carino’s communication was consistently clear, timely, and useful. She was extremely gracious, and we now consider her to be a friend. Specific things done for us include: 1) A detailed spreadsheet showing time, guide name, activity details, and helpful suggestions for each activity. It addressed every... Read more

We had a great time in Guatemala and could not have had better support from Carino Sotelo (as well as Catherine and the other fine staff members at Columbus Travel in Antigua). Carino’s communication was consistently clear, timely, and useful. She was extremely gracious, and we now consider her to be a friend.

Specific things done for us include:

1) A detailed spreadsheet showing time, guide name, activity details, and helpful suggestions for each activity. It addressed every question we could possibly have had prior to the trip.
2) An actively managed WhatsApp chat that we used daily. Columbus Travel responded within seconds after each of our chat updates - regardless of time of day.
3) An impromptu offer to join the Columbus Travel team in making a sawdust rug on the street before a Sunday Lenten procession. It was great fun.
4) An informative group discussion with their full team on the Mayan calendar - made at our request.
5) A welcome gift of our favorite drinks and snacks upon arrival.

I am pleased to note that all of our activities, hotel stays, and transports went off without a hitch. We give Columbus Travel an unqualified 5-star review. Well done by KimKim to partner with Columbus Travel in Guatemala!

Hotel Reviews
Posada de Don Rodrigo Panajachel
Panajachel

I stayed at Posada de Don Rodrigo Panajachel while visiting Lake Atitlán. The hotel's location next to what seemed like a farm with poultry and industrial noise made it quite noisy, as we had to leave the windows open to keep the room cool. Customer service was not as good as at other places we stayed at, which was a bit disappointing.

Hotel Posada de Don Rodrigo
Antigua

I stayed at Hotel Posada de Don Rodrigo during my trip to Guatemala, and it was a fantastic experience. The hotel itself was charming, fitting beautifully with the Colonial feel of Antigua. The location was perfect for exploring the area, and the views of the Volcanoes added a lovely backdrop. The food at the hotel was great, and overall, it was a very pleasant stay.

Activity Reviews
Villages Around Lake Atitlán by Boat (Small Group Service)
Villages Around Lake Atitlán by Boat (Small Group Service)
Guatemala

Taking a boat tour to the villages around Lake Atitlán was an interesting experience. Each village had its own unique charm, such as the chocolate and coffee villages. While we didn't find every stop compelling, it was a great way to see different parts of the lake and appreciate its cultural diversity. Expect a bumpy ride!

Kayaking in Lake Atitlán
Kayaking in Lake Atitlán
Guatemala

Kayaking in Lake Atitlán was one of the highlights of my trip. The lake's beauty is unparalleled, and paddling through its serene waters offered both relaxation and stunning views. It was a very enjoyable experience and a perfect way to spend a day at Lake Atitlán.

Local specialist: Cariño Sotelo

Melvin did a fantastic job arranging the best...
Kenya | Feb 21 - Mar 5, 2026

Judy
Judy J.
Los Angeles, CA | Reviewed on Mar 19, 2026
Melvin did a fantastic job arranging the best East Africa safari experience. Our private drivers, John in Kenya and Kaka and Jambo in Tanzania were perfect! They were always on time, and the best at knowing where to spot wildlife and birds. They were extremely knowledgeable about the game reserves we were driving through and habits of the wildlife living there. It was so nice to have the same drivers and vehicle throughout our time in Kenya & Tanzania. In both countries, we saw many... Read more

Melvin did a fantastic job arranging the best East Africa safari experience.

Our private drivers, John in Kenya and Kaka and Jambo in Tanzania were perfect! They were always on time, and the best at knowing where to spot wildlife and birds. They were extremely knowledgeable about the game reserves we were driving through and habits of the wildlife living there. It was so nice to have the same drivers and vehicle throughout our time in Kenya & Tanzania.

In both countries, we saw many game drive vehicles with 6-8 people all trying to get a view of the animals and not looking very happy, it made us appreciate even more the wisdom in having a private driver/vehicle. We stopped when we spotted animals of interest to us, as well as always having the best view!!

In Kenya, we spent two nights each at three game drive locations in Kenya - Nairobi National Park, Lake Nakuru National Park - Sarova Lion Hill Game Lodge and Maasai Mara - Sarova Mara Game Camp. We especially wanted to thank Duncan, Nelson, Nicholas, Ole Mule and Caroline (Chela) at the Sarova Mara Game Camp. Caroline was our private hostess who made sure we were taken care of!

In Tanzania, we spent two nights each at Serengeti National Park - Kubu Kubu Tented Lodge
and Ngorongoro - Kitela Lodge

Our trip coordinator for both Kenya and Tanzania, Caroline Silole was a life-saver! She not only kept in touch with us throughout our time, but when our flight from Nairobi to Dubai was canceled due to the Middle East unrest, she was fantastic in arranging new flights. I don't know what we would have done without her!!

Hotel Reviews
Mizingani Sea front Hotel
Zanzibar

The best thing about this hotel was it's location next to Stone Town. The breakfast was pretty good with a nice selection of choices. The bed was not as comfortable as I would have liked and the room was not as nice as I expected compared to what was shown on their website. Our room was on the first floor, by the pool, so perhaps rooms on the upper floor were nicer. My husband had a fish dish that made him ill.

Authenticity & Character
The hotel had a nice middle-east vibe.
Location
On the waterfront next to Stone Town!
Staff
Cleanliness & Comfort
We had no shampoo in the shower.
Kitela Lodge
Karatu

After you turn off the highway, you drive along a dirt road for at least a mile before turning down a side road and ending up in paradise! The cottages are spacious with views over the coffee plantation and grounds. When we arrived, we were greeted with a variety of drinks to try as well as small snacks. The bed was extra king sized and very comfortable. The room was large with a fireplace and separate seating area. There was also seating on the outside deck where you could enjoy a relaxing evening soaking up the atmosphere! The large bathroom had a footed tub as well as a walk-in shower and separate toilet space. The food was delicious and the staff were very attentive! For their turn-down service, they will include a hot water bottle to warm your bed on chilly nights!

Authenticity & Character
They displayed local artist work.
Location
Off the beaten path - feels like your own slice of paradise!
Staff
The staff was very attentive.
Cleanliness & Comfort
The whole cottage was very comfortable - we hated to leave...
Kubu Kubu Tented Lodge

We spent two nights in this unique location in Tanzania. Each tented lodge overlooks the Serengeti National Park and the abundance of wildlife that is displayed before your lodge is amazing! The room was large and the bed comfortable. The food was delicious. For the days we were on a game drive, they had lunch boxes available for you to pick out food you'd like to take on your drive for the missed meal.

Authenticity & Character
Location
The Serengeti plain is literally at your doorstep!
Staff
Special call out to Alex, Nuru and Linda. My husband loved their baked beans and the chef was happy to share their recipe!
Cleanliness & Comfort
Sarova Mara Game Camp

We had a VIP tent with our own lounge access and hostess, Caroline (Chela) to make sure we were well taken care of. Our tent was located on the edge of the property, with the game reserve right outside our door. The Masai who were employed at the game camp one evening performed the jumping dance and explained the significance - how cool was that!! The food was delicious with many choices.

Authenticity & Character
These tents were glam camping at it's finest! The bed was comfortable and the room was large with a separate dressing area and large bathroom with a huge walk-in shower and separate tub area. Double sink vanity and separate toilet room.
Location
Our tent was located at the edge of the game camp, with the game reserve right outside our door (separated by an electric fence for safety).
Staff
Special call out to Duncan, Nelson, Nicholas, Ole Mule and Caroline (Chela), who helped make our stay so special.
Cleanliness & Comfort
There was a front porch where we could watch the sunset and have dinner while watching for wildlife!
Sarova Lion Hill Hotel
Nairobi

This location had cute cottages with space on the front stoop to sit and watch the sunset. Quiet and relaxing! The food was delicious and they offered vegetarian options as well as meat choices. Hotel staff was friendly and helpful, especially those in the restaurant.

Authenticity & Character
As a resort hotel, it offered a chance to highlight Kenyan art and culture.
Location
The hotel was located in the Lake Nakuru National Park so was very convenient for game drives.
Staff
Restaurant staff in particular always greeted us with a smile and warm hello. We did an early morning game drive, and the staff at dinner commented that we hadn't been there for breakfast!
Cleanliness & Comfort
The rooms were comfortable though a little small. The bed was comfortable and included mosquito netting that the staff prepared each evening for us. The bathroom was small and the second morning we didn't have hot water.
Skynest Residences by CityBlue
Nairobi

We stayed in this hotel when we first arrived in Nairobi. The room was large and included a small kitchen space. The bed was fairly comfortable and the bathroom had a nice walk-in shower with plenty of hot water and water pressure. The buffet breakfast was ok - this was our first introduction to Kenyan pastry/food, and it fell far short of our expectation. I don't recall they had yogurt or much in the way of sliced cheese and meats the first morning - I believe they added some the second morning of our stay. They did have someone cooking eggs to order. The noise level during the night from outside casino/bars was outrageous. We were on the 11th floor but it was still so loud, ear plugs/white noise machine didn't help. The loud music/DJ went from roughly 9:00 pm until 5:00 AM the next day and was repeated Sat and Sun nights. The hotel front desk said this only happened on the weekend, and they had asked the casino to lower the noise level but they were ignored. The hotel had a fairly decent restaurant where we ate dinner.

Authenticity & Character
This was a hotel for guests who were staying longer term.
Location
The location was ok, but a bit disconcerting that when you arrive at the hotel, there is a locked driveway with guards. We didn't feel safe to walk around the neighborhood.
Staff
Hotel staff was polite.
Cleanliness & Comfort
Activity Reviews
 Stone Town  Tour
Stone Town Tour
Tanzania

Nice tour where you explore the alleyways of Stone town. You really can't experience this area without a guide navigating the different narrow streets.

Quality of Experience
Guides, Drivers and Staff
Our guide was very knowledgeable about the area.
Transport
We weren't transported anywhere as our hotel was located right next to Stone town - we walked!
Full Day Safari Experience at Ngorongoro
Full Day Safari Experience at Ngorongoro
Tanzania

We had our closest encounters with zebra and elephants here.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Lake Manyara Cultural Experience and biking Safari
Lake Manyara Cultural Experience and biking Safari
Tanzania

This experience gave us a chance to get to meet and see the people in that part of Lake Manyara.

Quality of Experience
Nice opportunity to walk among the community and get an idea of how the people live their lives.
Guides, Drivers and Staff
The guide was from that area and knew all about the crops and improvements being made.
Transport
Bikes can be fun...
Full Day Safari Experience at Serengeti National Park
Full Day Safari Experience at Serengeti National Park
Tanzania

Another outstanding game drive in Tanzania!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Evening Game Drive
Evening Game Drive
Tanzania

Another amazing game drive - each one is worth going on!

Quality of Experience
Really, every game drive we did was amazing!
Guides, Drivers and Staff
Our guide and driver were so much fun and made the drives we went on with them even better!
Transport
Full Day Safari at the Maasai Mara
Full Day Safari at the Maasai Mara
Kenya

We met our Tanzania driver and guide at the air strip and were quickly on our way to seeing the wildlife on the Serengeti!

Quality of Experience
The Maasai Mara is quite different from the game reserves in Kenya so you end up seeing wildlife that you didn't experience before.
Food
The food was quite delicious!
Guides, Drivers and Staff
Kaka and Jombo were an outstanding guide and driver brother combo! Very knowledgeable about the wildlife and where best to find them!
Transport
Having this be a private tour with just the driver/guide and ourselves is the only way to go!
Evening  Game Drive at the Maasai Mara
Evening Game Drive at the Maasai Mara
Kenya

During this drive, we've now moved into the more plains part of Kenya and an opportunity to see even more wildlife!!

Quality of Experience
Food
the food in general was very good
Guides, Drivers and Staff
Transport
Full Day Game Drive at Lake Nakuru National Park
Full Day Game Drive at Lake Nakuru National Park
Kenya

Early morning full day game drive was great! Yes it's a long day, but the resort packs breakfast and lunch for you as you're going quite a distance from your lodging. This was such a fun day looking and finding wildlife!!

Quality of Experience
The animals on the game reserve can be widely spread out so you need a full day to explore the different areas they could be located!
Guides, Drivers and Staff
Again, our guide/driver John knew just where to go to find wildlife!
Transport
The ability to have the roof raised on your vehicle in order to have unobstructed views is the best!
Afternoon Boat Cruise on Lake Nakuru
Afternoon Boat Cruise on Lake Nakuru
Nakuru

We were the only two passengers for this tour. It's pretty amazing as this tour company is the only ones allowed on Lake Nakuru. We had a smooth cruise from one side of the lake to the other, with a delicious lunch provided. When we reached the other side we switched to a small boat so we could get closer to where the pelicans and flamingoes were.

Quality of Experience
Our guide on the boat was Masai
Food
The tour did an excellent job providing farm to table fresh food!
Guides, Drivers and Staff
Very knowledgeable guide on the boat
Transport
The boat had comfortable swivel bucket type seats with open sides so you had a clear view of the lake.
Evening  Game Drive at Lake Nakuru National Park
Evening Game Drive at Lake Nakuru National Park
Kenya

This was really an afternoon game drive as the park doesn't allow vehicles after 6:00 pm. That being said, this was a great drive to see wildlife that was closer to our resort.

Quality of Experience
Always new animals/birds to see!
Guides, Drivers and Staff
Our guide/driver John was the best!
Transport
John knew just which trails to follow to find wildlife!
Encounters with Giants: A Day at the Nairobi Giraffe Centre
Encounters with Giants: A Day at the Nairobi Giraffe Centre
Nairobi

This was really a 20 min stop max and was on the way back to our hotel so why not stop.

Game drive in Nairobi National Park
Game drive in Nairobi National Park
Nairobi

This was our first introduction to the wildlife we'd be seeing in Kenya! Nairobi National Park is much smaller than the other parks in Kenya, so there is a greater opportunity to see wildlife up close.

Quality of Experience
Closeup view of giraffes and a lion our first full day in Kenya was outstanding!
Guides, Drivers and Staff
Our guide/driver, John was fantastic! He was so knowledgeable about the wildlife and their habits. He was also a bird enthusiast and was happy to point out birds we had never seen before!
Transport
Surprisingly, the safari Land Cruiser's are pretty comfortable. The ability to have the roof raised in order to stand and get better shots of the wildlife was key to our experience.
Relax at leisure
Relax at leisure
Nairobi

Since we arrived late in the evening, this "experience" didn't pertain to us.

Quality of Experience
N/A
Guides, Drivers and Staff
Our game drive guide, John, and trip coordinator, Caroline, met us at the airport and drove us to the hotel. Caroline accompanied us to our room to make sure we were properly settled in!
Transport
It was great to be met at the airport with the vehicle we'd been exploring Kenya in for the next week!
Local specialist: Melvin Mapetla
Melvin
Melvin Mapetla
Local specialist in East Africa | Replied on Mar 19, 2026

Thank you so much for this, it truly means a lot. I’m really glad everything came together the way it did and that you had such a memorable experience across both Kenya and Tanzania.

John, Kaka, Jambo, and Caroline will be so happy to hear your kind words, I’ll be sure to pass them along. I’m especially pleased Caroline was able to step in and support you during the flight disruption, that kind of care on the ground is exactly what we aim for.

It was an absolute pleasure planning this with you, and I’m so grateful you chose us for such a special trip.

Karibu tena

Thailand and more
Thailand | Feb 2 - Feb 17, 2026

Cheryl
Cheryl W.
Seattle, WA | Reviewed on Mar 18, 2026
We had a wonderful time on our trip to Thailand, Cambodia and Viet Nam, arranged with the excellent help of Bella. It would truly be difficult to say which we liked best, however, Chang Mai was a highlight and we do not need to do PhuKet again, which was a place I was set on :-) I will say it was a learning experience and there are events I would hold firm on which perhaps could have been done differently. However, Bella went over each detail with us and we were in agreement on all. ... Read more

We had a wonderful time on our trip to Thailand, Cambodia and Viet Nam, arranged with the excellent help of Bella. It would truly be difficult to say which we liked best, however, Chang Mai was a highlight and we do not need to do PhuKet again, which was a place I was set on :-)

I will say it was a learning experience and there are events I would hold firm on which perhaps could have been done differently. However, Bella went over each detail with us and we were in agreement on all.

I highly recommend KimKim travel and will certainly use them again.

Hotel Reviews
Athena Cruise
Ha Long Bay

State rooms are incredibly tight. Staff incredibly friendly and accomodating. Good food.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
MK Premier Boutique

I'm giving this a four star only because I know we came in on the eve of the New Year. We did not like the location. The lobby rugs were not vacuumed well. The rooms were spit shine clean. The bar restaurant was fun but touted a view of the city. There was not. I would not stay here again and it would receive a 3 star review in a different season.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Saem Siem Reap Hotel
Siem Reap

We liked this hotel. Very friendly staff. Good breakfast and good dinner, although the dining room is a bit institutional. Location excellent for connection with Tuk Tuk taxi and our guide for the day. Four star only because I likely would not choose it if I wanted to walk anywhere in the evenings.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Katathani Phuket Beach Resort
Phuket

Oh my goodness! What a luxurious escape this was. We did nothing for our three nights here besides sit by the pool and eat a the variety of restaurants they have in the resort. The only restaurant that was a big disappointment in menu and service was the one they tout a lot which is close to the ocean and has an ocean view. Seafood options for a seafood menu were minimal. We were told no reservations were required. They clearly were. Waiters were a bit harried and unfriendly, which was very unusual for this resort.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Buri Sriping Riverside Resort & Spa
Chiang Mai

Loved this hotel. The only thing I have to say is that it's perhaps a bit out of the city to afford walkability. The restaurant needs updating and brightening, but the food and service was very good. There is construction noise across the river which of course is loud if you are trying to relax by the pool. But, it was a favored on this trip. Employees were so nice.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Silom Serene Hotel
Bangkok

We really appreciated the location of this hotel. Very Clean. We do prefer a room with a dedicated shower over a tub as we never use tubs in hotels. The staff really did not have a person who spoke English well which made it a little difficult to communicate needs for restaurants, taxi service, massage places, etc. They were all very friendly. Excellent included breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Bella Saung
Bella
Bella Saung
Local specialist in Thailand | Replied on Mar 19, 2026
Hi Cheryl Thank you so much for your lovely message and It really made me happy! I’m so pleasure to hear you had such a great time across Thailand, Cambodia, and Vietnam — and that Chiang Mai was a highlight!
It’s always interesting how each place feels different, and I really appreciate you sharing your honest thoughts and also your provided details review about hotels which are so valuable feedbacks to us! It was such a pleasure planning this trip with you, and I am still remember we have...
Read more

Hi Cheryl

Thank you so much for your lovely message and It really made me happy! I’m so pleasure to hear you had such a great time across Thailand, Cambodia, and Vietnam — and that Chiang Mai was a highlight!
It’s always interesting how each place feels different, and I really appreciate you sharing your honest thoughts and also your provided details review about hotels which are so valuable feedbacks to us! It was such a pleasure planning this trip with you, and I am still remember we have been keep in touch a long the trip throughout the whole process. Thank you again for your kind recommendation and it truly means a lot. I’d love to help you plan your next adventure anytime.

Warm wishes,
Bella

Most awesome trip i have done.
Chile | Feb 21 - Mar 12, 2026

Martine
Martine B.
Canada | Reviewed on Mar 18, 2026
Angel made an amazing trip for me. Everything was fine tune. I was travelling alone and during all the trip i knew they were there to help in case of problem. We chatted everyday to make sure everything was ok for the next day. I have travelled a bit since quite a few years and honestly never had such a good service.
That was a stunning team . I highly recommand them !!!
This trip was the most amazing trip i have done up till now . Thanks everyone !
Read more

Angel made an amazing trip for me. Everything was fine tune. I was travelling alone and during all the trip i knew they were there to help in case of problem. We chatted everyday to make sure everything was ok for the next day. I have travelled a bit since quite a few years and honestly never had such a good service.
That was a stunning team . I highly recommand them !!!
This trip was the most amazing trip i have done up till now . Thanks everyone !

Hotel Reviews
Hotel Cabaña Del Lago Puerto Varas
Puerto Varas

WOW !!! Very beautiful view and the place looks incredible. lots of amenuities and very very comfy. i really did enjoy my stay there. I would highly recommand.

Authenticity & Character
Stunning place.
Location
Close to the center and just on the lake.
Staff
Cleanliness & Comfort
Just perfect
Hotel Lago Grey
Torres del Paine

AMAZING VIEW from that place but not necesseraly from your room. Very nice place with the hotel and the view from outside is outstanding. But, my room, would have need some love. Floor was broken. At that price, you expect it to be perfect. I've seen some 3 stars hotel better than that. But, once again, the view cannot be beat but at the end...it end up being expensive.

Authenticity & Character
The entry looks great, the restaurant also. But my room was just not consider as a 3 star hotel at that price.
Location
Staff
They did a great job.
Cleanliness & Comfort
Very clean but needed some reparations, They could have something amazing if someone would manage to fix things where needed.
Hotel Vendaval
Puerto Natales

Nice place but missing ascensor . Honestly these guys bringing the luggage through the stairs are doing an amazing work. Rooms are ok. Clean, comfy but with no extra. Good place to sleep. Very quiet and calm. Nice location close to lots of restaurants and store.

Authenticity & Character
Nothing to complain. But no extra there. Rooms for sleeping . Perfect for that purpose.
Location
Staff
Cleanliness & Comfort
I repeat. Kind of basic in some way but still very comfy and quiet.
Hotel Alma Sur
Punta Arenas

Very nice place. Looks very good with the woods everywhere. Feels like home. Very nice staff. Cozy, warm and very comfy.

Authenticity & Character
Looks very authentic with the wood and the furniture. Looks like a cozy place to relax.
Location
Staff
They are really helping. Restaurant is very good too.
Cleanliness & Comfort
Very clean and comfy. Fabulous place to stay.
Hotel La Casa de Don Tomás
San Pedro de Atacama

people there were awesome. The place in itself is very nice. Nice places to relax, AMAZING food. Very clean. They offer filtered water . I loved that place.

Authenticity & Character
Very respectful of environment. The place looks very amazing in the middle of the desert. loved it
Location
Staff
Cleanliness & Comfort
Kind of little house very comfy. No AC but we can still find a way to be comfy.
45 by Director
Santiago

I did love this hotel. Clean , quiet and nice place. Food at the restaurant was really good. Great service. Good location. I was really happy with this hotel. i would recommand.

Authenticity & Character
Location
Very quiet place, feels safe , restaurant very close.
Staff
They were very nice and seems happy to help when needed.
Cleanliness & Comfort
Clean, comfy, quiet. Very nice place
Activity Reviews
Torres del Paine National Park - Half Day Private Panoramic Tour
Torres del Paine National Park - Half Day Private Panoramic Tour
Chile

The most spectacular views i saw in my whole life. That was amazing !!! i highly recommand that tour.

Quality of Experience
Food
Guides, Drivers and Staff
He was awesome. Taking time that i needed to take picture and every place we stopped.
Transport
Navigation Excursion - Serrano Glacier and Patagonic Lunch
Navigation Excursion - Serrano Glacier and Patagonic Lunch
Chile

Really great tour. I really enjoyed seing these glacier. Very interesting.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Condor lookout Horse riding - Laguna Sofia & Cerro Benitez
Condor lookout Horse riding - Laguna Sofia & Cerro Benitez
Chile

Interesting. You go to a very nice view place. VERY WINDY !!! Get dress warm as it may get cold and i say that being from canada !!! You can get nice pics but we did not get to see any condor. I end up being alone on the tour. That was interesting but to me which is not a huge crazy fan of horse riding it end up being a bit too long.

Quality of Experience
Guides, Drivers and Staff
Transport
Magdalena Island - Penguin Encounter Half Day Tour
Magdalena Island - Penguin Encounter Half Day Tour
Chile

Amazing !!! Really enjoyed that tour. They are so sweet :-)

Quality of Experience
Guides, Drivers and Staff
Transport
Dolphins Watching - From Punta Arenas
Dolphins Watching - From Punta Arenas
Punta Arenas

I got lucky and we saw a lot. To me that was incredible. Small boat , they provide dressing , little snack. Focus point was incredible for me. See these dolphins .

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Tierra del Fuego - King Penguin
Full Day Tierra del Fuego - King Penguin
Punta Arenas

Lots of road to get there and not anything interesting while travelling. But, on my own opinion, it is worth it if you really want to get that chance to see them. I truly enjoyed the experience that was for me a once of a lifetime experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Afternoon Visit to "Valle de La luna "
Afternoon Visit to "Valle de La luna "
Chile

We had an incredible guide. He found a way to add some very very appropriate music to this adventure on the moon. I really enjoyed it. Stunning panorama

Quality of Experience
Guides, Drivers and Staff
Transport
Grey Glacier Round Trip Navigation
Grey Glacier Round Trip Navigation
Chile

Interesting experience. But a long walk to get to the boat. Still that was worth it.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit the Tatio Geysers - Morning tour
Visit the Tatio Geysers - Morning tour
San Pedro de Atacama

Very interesting but nnote that this activity start very very early in the morning and goes up to 4300 meters. Altitude may become a problem.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Puma Encounter in Torres del Paine
Puma Encounter in Torres del Paine
Torres del Paine
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Trip- Red Rocks, Lagunas Altiplánicas & Atacama Salt Flats
Full Day Trip- Red Rocks, Lagunas Altiplánicas & Atacama Salt Flats
San Pedro de Atacama

loved that. Very beautiful place to see.

Quality of Experience
Food
it was nice to have a picnic.
Guides, Drivers and Staff
Transport
Laguna Cejar, Ojos del Salar y Laguna Tebiquinche
Laguna Cejar, Ojos del Salar y Laguna Tebiquinche
Chile

STUNNING !!!!! That was incredible. Many nice pictures i really loved that tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Valparaiso & Viña del Mar - Group Tour
Full Day Valparaiso & Viña del Mar - Group Tour
Santiago

Interesting place to visit. Very touristic place. Lots of art everywhere. Interesting to know.

Quality of Experience
Guides, Drivers and Staff
Transport
Astronomical Tour -  Atacama Desert
Astronomical Tour - Atacama Desert
San Pedro de Atacama

was expecting to see something more than the moon. we saw saturn and a dead star. Not bad, but not as much as i was expecting.

Quality of Experience
Guides, Drivers and Staff
Transport
Puma Sighting Tour
Puma Sighting Tour
Chile

INCREDIBLE !!!! That was the focus point of my trip and i got lucky to see some. To me that was paradise on earth.

Quality of Experience
Guides, Drivers and Staff
They were very nice and doing their best to find them. At some point while waiting they may spend time chatting with other guides but on anyway there was no puma in sight.
Transport
Visit the Saltos del Petrohue - Todos Los Santos Lake  & Osorno Volcano
Visit the Saltos del Petrohue - Todos Los Santos Lake & Osorno Volcano
Chile

You get some nice viewing spot of the volcan Osorno. Not bad in fact just not of my own taste. You can get some nice picture on that tour.

Quality of Experience
Guides, Drivers and Staff
the guide was doing her best to make it interesting.
Transport
Full Day Tour to Chiloe  - The Island of the Legends
Full Day Tour to Chiloe - The Island of the Legends
Puerto Varas

I guess some people may like that kind of tour. personnaly, its not my interest. The tour is ok but i could have go without doing it to be honest. Lots of road and lots of nstops to artesanal places and churches. To me its not something i appreaciate but some other might i guess.

Quality of Experience
Guides, Drivers and Staff
Transport
A comfy bus
Local specialist: Angel Gutierrez
Angel
Angel Gutierrez
Local specialist in Santiago | Replied on Mar 30, 2026

Querida Martine!
Thank you very much for so many details, this is very helpful! Reading that it was the most amazing trip of your life makes me very happy!!
It's also incredible that you were able to see the Pumas, King penguin and also the Dolphins! I hope we can meet again :)

Best,
Angel

Memorable 2 week Tour of Vietnam
Vietnam | Feb 23 - Mar 8, 2026

steve
steve S.
Federal Way, WA | Reviewed on Mar 18, 2026
We have returned from an amazing 2 weeks in beautiful Vietnam. Our tour operator, long Hoang Long, delivered on every detail of the trip - and there were many! HIs responsiveness and attention to detail were incredible. There are so many ; connections / Rendez-vous's / Guides / Car connections, etc. required on a trip like this . Everything worked out perfectly. Sometimes -- you don't know how good a tour operator is until something goes wrong. The ability to recover quickly and right... Read more

We have returned from an amazing 2 weeks in beautiful Vietnam. Our tour operator, long Hoang Long, delivered on every detail of the trip - and there were many! HIs responsiveness and attention to detail were incredible. There are so many ; connections / Rendez-vous's / Guides / Car connections, etc. required on a trip like this . Everything worked out perfectly.

Sometimes -- you don't know how good a tour operator is until something goes wrong. The ability to recover quickly and right the ship is the true mark of the quality of the service. When we had minor missed connections on this trip - Long was VERY responsive and navigated the recovery quickly.

We enjoyed the day spent in Hoi An best . Seeing the craft villages by bicycle , attending an unexpected festival, and interacting with all of the very enthusiastic school kids was quite memorable. It was great having English speaking guides who could answer our myriad questions on Vietnamese ; culture, economics, tourism, politics and lifestyles.

Hotel Review
Lynnaya Urban River Resort
Siem Reap

This hotel delivers a great, calming vibe right in the heart of the city. Walking or short tuk tuk to everywhere you might want to go.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
VIP Fast Track Service
VIP Fast Track Service
Vietnam
Quality of Experience
Transport
Full day Angkor sightseeing and Ta Prohm temple
Full day Angkor sightseeing and Ta Prohm temple
Siem Reap
Quality of Experience
Guides, Drivers and Staff
Transport
Island Hoping & Snorkeling  Trip by Speed Boat
Island Hoping & Snorkeling Trip by Speed Boat
Phu Quoc

The snorkeling experience is quite disappointing. In fact -- I would suggest you stop selling this as a snorkelling experience, - there are very few fish to see. Only small fish and some nice coral. I think this area is over fished by the locals. [ See all the fishing boats at night! ] The island is kind of over touristed , - too many tourists, for the size of the beach. Kind of a hectic wave of tourists getting off boats and sharing a very tiny beach.

Quality of Experience
Food
A lot of food , but not well cooked or presented. Restaurant is fairly primitive.
Guides, Drivers and Staff
Transport
Exploring Handicraft - Tra Nhieu Village
Exploring Handicraft - Tra Nhieu Village
Hoi An

This was my favorite day and activity. Riding bikes got us closer to the people and daily lifestyles. Was great that it was not very crowded with tourists.

Quality of Experience
Food
Really enjoyed the restaurant in the rice field .
Guides, Drivers and Staff
Great guide
Cu Chi Tunnels & Half Day  City Tour
Cu Chi Tunnels & Half Day City Tour
Ho Chi Minh City
Guides, Drivers and Staff
The Driver was great. The Guide spoke very good English and was able to answer very specific questions on; Economics and Vietnamese customs. However, he has given the Tunnels tour one too many times and is bored with the experience. Kind of rushed us through with no real conversation or insights.
Transport
 Hoa Lo Prison - Huu Tiep Lake - Vietnam Military History Museum - Ho Chi Minh Complex (S)
Hoa Lo Prison - Huu Tiep Lake - Vietnam Military History Museum - Ho Chi Minh Complex (S)
Hanoi

OUr guide needed a audio device and the guests headphones to effectively tour this crowded sight. This was not provided. He did not bring any extra insights and expected us to simply read all the panels, etc. No editorial was offered!

Quality of Experience
Guides, Drivers and Staff
More insights.
Transport
Local specialist: Long Dao
Long
Long Dao
Local specialist in Vietnam | Replied on Mar 19, 2026
Dear Steve, First of all, I would like to sincerely thank you for taking the time to share such a detailed review of your recent trip with us. I truly regret to hear that certain aspects of your experience, particularly in Hanoi, Ho Chi Minh City, and Phu Quoc, did not fully meet your expectations. Your honest and thoughtful feedback is extremely valuable to us, and it helps us better understand where we need to improve. Please rest assured that my team and I greatly appreciate your... Read more

Dear Steve,

First of all, I would like to sincerely thank you for taking the time to share such a detailed review of your recent trip with us.

I truly regret to hear that certain aspects of your experience, particularly in Hanoi, Ho Chi Minh City, and Phu Quoc, did not fully meet your expectations. Your honest and thoughtful feedback is extremely valuable to us, and it helps us better understand where we need to improve.

Please rest assured that my team and I greatly appreciate your comments and will continue striving to enhance the quality of our services moving forward.

We sincerely hope that, overall, you still had a memorable and meaningful journey.

Wishing you all the best in your future travels and endeavors.

Best regards,
Long

Chiamg Mai and Laos
Laos | Mar 5 - Mar 17, 2026

Chuck
Chuck W.
Palo Alto, CA | Reviewed on Mar 18, 2026

My trip to Chiang Mai and Laos went exactly as planned by Doris! Someone was waiting for me as I arrived in Chiang Mai, Luang Prabang, Paske, and Vientiane. All of my guides were courteous, spoke clear English, were knowledgeable, and friendly. My drivers all drove very safely in clean, well maintained vehicles. My favorites were 1) visiting the Elephant Sanctuary outside of Chiang Mai; 2) the Plain of Jars; 3) the scenic yet bumpy drive to/from the PoJ; 4) swimming & zipline at Xangvieng; 5) the many beautiful waterfalls near Paske.

Local specialist: Doris Bui

Love love love !
Malaysia | Feb 13 - Feb 25, 2026

Lillian
Lillian P.
Newark, NJ | Reviewed on Mar 18, 2026
Long time but now is my review. Since I work also in tourism , for the trip I knew what I wanted to see and expérience for the time I had.
Loved the expérience. NICK was really fast responding while preparing the trip. Even if we are living on another continent. It was not as easy while I was on place. But the compagnies you work with are 👌.
NICK listened to my wish and needs and everything seemed possible!
Explinations of how the procedures of communication would be during the trip,...
Read more

Long time but now is my review. Since I work also in tourism , for the trip I knew what I wanted to see and expérience for the time I had.
Loved the expérience. NICK was really fast responding while preparing the trip. Even if we are living on another continent. It was not as easy while I was on place. But the compagnies you work with are 👌.
NICK listened to my wish and needs and everything seemed possible!
Explinations of how the procedures of communication would be during the trip, would have help at first. But after Singapore, communication with Jason was easy!!
Driver/guides were pro!! We loved Joseph!!! And Vincent! Expérience shows 😊
Our drive from Singapore to Malaisia was long...the driver didnt realy speak english.
Very good driver but since the trip is 4h if we could have a conversation with him would have made it perfect.
A few things promise were not done. Exemple: meal at our last tour in Langkawe..
For us it's ok. But usuly not for the clients. That woul'int pass. Promise less and give more is a winner.
Thank you for everything and we will highly recommand your business!

Local specialist: Nick Jansen

Great trip
Morocco | Mar 6 - Mar 11, 2026

J
Julia F.
Newark, NJ | Reviewed on Mar 18, 2026
Rachid our driver made our trip easy and enjoyable. He was able to get hard to find items and was available for us day & night. He was always cheerful, friendly & eager to help. I can’t praise him enough. The trip was just wonderful! Thanks for all your help. Read more

Rachid our driver made our trip easy and enjoyable. He was able to get hard to find items and was available for us day & night. He was always cheerful, friendly & eager to help. I can’t praise him enough.

The trip was just wonderful! Thanks for all your help.

Hotel Reviews
Mandarin Oriental Marrakech
Marrakech

Gorgeous hotel but to me it lacked the character of smaller hotels in Marrakesh.

Authenticity & Character
Location
Far from the heart of the city.
Staff
Cleanliness & Comfort
Gorgeous and spacious accommodations. The height of luxury.
The White Camel Lodge
Agafay, Marrakech

Could not be better. The views/location were actually spiritually uplifting. A unique and luxurious experience. Highly recommend.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kasbah Tamadot
Asni

Possibly the best hotel I’ve ever stayed in. Absolutely stunning.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Maison Arabe Hotel
Marrakech

Stunning hotel in the heard of the Medina. Lovely staff, beautiful surroundings & room.

Authenticity & Character
Location
In the heart of the Medina
Staff
Cleanliness & Comfort
Local specialist: Imane Ouriche
Imane
Imane Ouriche
Local specialist in Agadir | Replied on Mar 22, 2026

Hi Julia,

Thank you so much for your kind words, it truly means a lot to us!

We’re especially happy to hear that Rachid made such a positive impact on your journey. He takes great pride in what he does, and your feedback will make his day. Knowing that he helped make your trip smooth, enjoyable, and memorable is exactly what we aim for.

It was a pleasure organizing this experience for you, and we’re so glad you had a wonderful time. We hope to welcome you back again in the future!

Best Wishes,
Imane

Great family itinerary for Marrakech!
Morocco | Mar 15 - Mar 17, 2026

H
Helen M.
Atlanta, GA | Reviewed on Mar 18, 2026
Majid was a dream to work with. He created an amazing itinerary for our trip to Marrakech. Ask for our tour guide, Hamid! He was the best for our family and 3 kids. Gave us great history and background but not too much to overwhelm the kids :) The driver (also named Hamid) was phenomenally kind and also drove us to Essaouira. I only wish I had found Majid sooner and had not spent so much time on my own trying to piece together an itinerary! The only part I would recommend that families skip... Read more

Majid was a dream to work with. He created an amazing itinerary for our trip to Marrakech. Ask for our tour guide, Hamid! He was the best for our family and 3 kids. Gave us great history and background but not too much to overwhelm the kids :) The driver (also named Hamid) was phenomenally kind and also drove us to Essaouira. I only wish I had found Majid sooner and had not spent so much time on my own trying to piece together an itinerary! The only part I would recommend that families skip is the camel tour and Agafay desert dinner because it was crowded with tour groups. There is more in Marrakech that I would have liked to see instead.

Local specialist: Majid Mrabti
Majid
Majid Mrabti
Local specialist in Morocco & France | Replied on Mar 19, 2026
Hello Helen,
Thank you so much for this wonderful review. It truly means the world to us! We are so happy to hear that you and your family had such a memorable time in Marrakech and Essaouira.
It is always a joy to work with families, and I will make sure to pass along your kind words to both Hamids ;our guide and our driver. They are genuinely passionate about what they do, and knowing that they made such a positive impression on you and your three children is the best feedback we could ask...
Read more

Hello Helen,
Thank you so much for this wonderful review. It truly means the world to us! We are so happy to hear that you and your family had such a memorable time in Marrakech and Essaouira.
It is always a joy to work with families, and I will make sure to pass along your kind words to both Hamids ;our guide and our driver. They are genuinely passionate about what they do, and knowing that they made such a positive impression on you and your three children is the best feedback we could ask for.
I hope to welcome you back to Morocco again soon, and please do not hesitate to reach out when you are ready to plan your next adventure.
Best,
Majid

If you are planning a trip to New Zealand, then KimKim Travel is your best bet for advice!
New Zealand | Mar 2 - Mar 17, 2026

Diane
Diane D.
Denver, CO | Reviewed on Mar 18, 2026
This was my first trip internationally for my husband and I( age 73) in more than a decade. I had never planned a trip like this ever before. I chose KimKim Travel because of the way they interacted with me. So many details I had no clue about. The agent named Monika was so kind and knowledgeable in the way she presented everything in a digital world. It made it so easy to navigate. All of the suggestions she made were spot on, and the accommodations were perfect for us. The activities she... Read more

This was my first trip internationally for my husband and I( age 73) in more than a decade. I had never planned a trip like this ever before. I chose KimKim Travel because of the way they interacted with me. So many details I had no clue about. The agent named Monika was so kind and knowledgeable in the way she presented everything in a digital world. It made it so easy to navigate. All of the suggestions she made were spot on, and the accommodations were perfect for us. The activities she suggested made it very memorable for us. We loved every aspect of it and met people along the way who enhanced our journey. We will definitely come back and we already have learned where we would want to explore on a second trip to New Zealand. Monika kept in touch with us and that was very comforting in a Country we had no knowledge of. The car rental, hotels, excursions, and plane tickets were thoroughly explained so we could navigate the instructions easily. Even so, we laughed at our silly mistakes, like driving around a round-a-bout three times until we got the correct directions. The Glow Worm hike in the dark was exhilarating. Relaxing at the Polynesian Spa in Rotorua was awesome. ÑEw Zealand people are so kind, helpful, and friendly. Thank you for being our guide!

Hotel Reviews
Museum Apartment Hotel
Wellington

One of my favorite hotels. You do have to pay for parking, but we walked everywhere. Close to the museum, wharf( where everyone gathers and hangs out). Easily walk to restaurants and shops.

Authenticity & Character
The various pieces of art are worth a look and gaze
Location
Staff
Always helpful to answer our questions
Cleanliness & Comfort
The kitchenette was well stocked with fridge, cooktop, oven, dishwasher, and washer dryer.
The White Swan
Wairarapa

Very small boutique hotel. The room was spacious and lovely. We slept like logs in the amazing soft bed. The restaurant is great. Most of the staff were amazing.

Authenticity & Character
It’s quirky yet elegant.
Location
Quaint village with nice shops and restaurants
Staff
Cleanliness & Comfort
The Crown Hotel
Napier - Ahuriri

Very modern hotel with gorgeous views. Kitchen is so helpful. Bed is ultra comfortable. Love the jetted tub.

Authenticity & Character
Cool design, easy parking, good location
Location
On the water, walk to coffee and restaurants.
Staff
Michelle and Michelle were both so friendly and helpful!
Cleanliness & Comfort
Regal Palms Resort
Rotorua

In the heart of Rotorua. A great place to relax after a hike. The place has a coin operated laundry as well. Essential for the minimalist traveler. Absolutely loved the heated tile floor in the bathroom! Crisp white sheets, heavy cotton towels, and a kitchenette. We could stay for a week.

Authenticity & Character
Location
Staff
So friendly and helpful!
Cleanliness & Comfort
Waitakere Resort
Waiatarua, Auckland

Like being in a European lodge. Comfy, quiet, luxurious room

Authenticity & Character
Quiet, cozy, friendly for all. You want to walk around in your socks
Location
Overlooks Auckland hills and woods
Staff
Cleanliness & Comfort
Kingsgate Hotel Autolodge Paihia
Paihia

The room was modern, the sheets crisp, white, and smooth. The bath accommodations were lovely. You can walk right out the door and get to shopping, ferries, or restaurants easily.

Authenticity & Character
Location
Right in the heart of Paihia. Easy to navigate around every day
Staff
Very helpful
Cleanliness & Comfort
Lovely beds, sheets, bathroom
Auckland City Hotel
Auckland

The accommodations were very nice. We ate in the restaurant and got coffee from the barista every morning. The location in the heart of the city made it easy to walk to restaurants, shops, and the ferry. A great place to retire every night.

Authenticity & Character
Small, boutique hotel with friendly employees.
Location
In the future, I would spend more money and stay down on the wharf. You have to walk several blocks to get to shopping and restaurants.
Staff
Always willing to answer questions or make a phone call, or recommend restaurants
Cleanliness & Comfort
Very comfortable bed
Activity Reviews
Gannet Safaris
Gannet Safaris
New Zealand

Spectacular views of gannet colonies. I was amazed.

Quality of Experience
Guides, Drivers and Staff
Very know, edgeable and friendly guide
Transport
Glowworm Tour Nocturnal Adventure
Glowworm Tour Nocturnal Adventure
Rotorua

I had no idea what to expect. Our guide, Stephen was so knowledgeable and took care with guiding us in the dark. He took all the pictures and sent them to us the next day. Such an awesome experience in the wilds of New Zealand.

Quality of Experience
Guides, Drivers and Staff
Stephen was prompt in picking us up at our hotel. His knowledge of the area is invaluable.
Transport
Comfortable van ride.
Te Puia  - Thermal valley guided experience with Haka performance and Hangi lunch
Te Puia - Thermal valley guided experience with Haka performance and Hangi lunch
New Zealand

This facility was a great place to learn about Aotearoa and its peoples. The luncheon was good.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Polynesian Spa
Polynesian Spa
Rotorua

Soak in the hot pools, see the views of the surrounding hills

Quality of Experience
Guides, Drivers and Staff
Waitangi Treaty Grounds
Waitangi Treaty Grounds
New Zealand

We enjoyed the tour and performance. The dinner was so good and we met some great travelers from around the world d the world. Learning about Maori customs made my trip more memorable.

Quality of Experience
Maori people
Guides, Drivers and Staff
Always so friendly
Transfer from accommodation to car rental depot (Corporate Cabs)
Transfer from accommodation to car rental depot (Corporate Cabs)
New Zealand

Driver was on time, friendly, and got us to where we needed to be.

Quality of Experience
Guides, Drivers and Staff
Transport
Auckland Highlights Tours – Half Day
Auckland Highlights Tours – Half Day
Auckland

Our guide and driver, Donna was a friendly knowledgeable Māori woman. We enjoyed her talks and the places she took us to. We still say the coffee shop and chocolate shop she stopped at in Devenport was the best!

Quality of Experience
Guides, Drivers and Staff
Guide, Donna was so great and knowledgeable
Transport
Comfortable van to ride in.
Local specialist: Monika Vinsova
Monika
Monika Vinsova
Local specialist in Queenstown, New Zealand | Replied on Mar 19, 2026

Thank you so much for your lovely message, Diane! I’m thrilled that your trip was such a memorable experience. It’s wonderful to hear that the accommodations, activities, and connections you made along the way brought you so much joy. It was a pleasure helping you navigate New Zealand.

Take care and happy travels! Warm regards, Monika

Excellent VN planning to sapa
Vietnam | Mar 8 - Mar 10, 2026

J
James B.
Chicago, IL | Reviewed on Mar 18, 2026
Trang our local specialist was super responsive and catered our trip for group of 6 including a 9 and 11 year old children. I think the planning advice was good. She was helpful too when I had questions about Hanoi hotels and logistics. She advised printing out VN visa which was helpful. We did see an eco village at the sapa mountainside during our trip which I think we would have preferred to stay at because it really captures sapa well. We spent 2 night and 3 days in sapa coming from Hanoi.... Read more

Trang our local specialist was super responsive and catered our trip for group of 6 including a 9 and 11 year old children. I think the planning advice was good. She was helpful too when I had questions about Hanoi hotels and logistics. She advised printing out VN visa which was helpful. We did see an eco village at the sapa mountainside during our trip which I think we would have preferred to stay at because it really captures sapa well. We spent 2 night and 3 days in sapa coming from Hanoi. It was cool that we could hire a tour guide and a private limo van the entire time. The “limo” van unfortunately wasn’t very comfortable and felt like a pickup truck. We had been in other limo vans in Vietnam and unluckily we got a real beat up one. The ride to sapa was rough. Happy we made it safely though. The tour guide was nice but didn’t demonstrate much knowledge of sapa. He had only guided for 6 months.

Overall I would use kimkim travel again but maybe stay at an ecolodge and figure out how to get a better limo van and more knowledgeable tour guide but sometimes it’s hit or miss.

Hotel Review
Pistachio Hotel Sapa

Bfast was amazing. Prob the best we had in Vietnam. Beds comfortable and very spacious rooms.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Hanoi - Transfer to Sapa (Private Limousine)
Hanoi - Transfer to Sapa (Private Limousine)
Vietnam

Car was very uncomfortable. Felt like a pickup truck. We had other limo vans that were very comfortable in VN, just not this one. Driver was rough. Lots of sudden stops

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Trang Pham
Trang
Trang Pham
Local specialist in Hanoi, Vietnam | Replied on Mar 19, 2026
Hi James, Thank you so much for your detailed and thoughtful feedback. I truly appreciate you taking the time to share your experience. I’m very glad to hear that you were happy with the planning process and that I could support you and your family throughout the trip. It means a lot to know that you found the advice and assistance helpful. At the same time, I am genuinely sorry to learn that some aspects of your experience in Sapa did not meet expectations—particularly the condition of... Read more

Hi James,

Thank you so much for your detailed and thoughtful feedback. I truly appreciate you taking the time to share your experience.

I’m very glad to hear that you were happy with the planning process and that I could support you and your family throughout the trip. It means a lot to know that you found the advice and assistance helpful.

At the same time, I am genuinely sorry to learn that some aspects of your experience in Sapa did not meet expectations—particularly the condition of the limousine van and the level of experience of the guide. This is certainly not the standard we aim to provide, and I completely understand how this may have affected your overall experience. Please rest assured that I will follow up with our local partners to review and improve these services moving forward.

I also truly appreciate your suggestion regarding staying at an ecolodge in Sapa. That is a wonderful point, and I will absolutely take this into consideration for future recommendations to better match our guests’ expectations.

Thank you again for your kind words as well as your constructive feedback—it is incredibly valuable in helping us improve. I hope we will have another opportunity to assist you and your family with an even better experience in the future. 😊

Warm regards,
Trang

This was an amazing trip!
Morocco | Feb 12 - Feb 18, 2026

Lois
Lois B.
Portland, OR | Reviewed on Mar 18, 2026
I can’t emphasize enough what an amazing trip I had to Morocco thanks to Sharon, Omar & the others I met during this week long trip through the Atlas Mountains, Sahara Desert, and into Fez. The rich mix of experiences was made possible because of their knowledge of the country. As always it’s the people who make a trip special, and I met some amazing people. I highly recommend this trip!
I chose to do this solo with a guide because of health issues. I couldn’t believe how reasonably priced...
Read more

I can’t emphasize enough what an amazing trip I had to Morocco thanks to Sharon, Omar & the others I met during this week long trip through the Atlas Mountains, Sahara Desert, and into Fez. The rich mix of experiences was made possible because of their knowledge of the country. As always it’s the people who make a trip special, and I met some amazing people. I highly recommend this trip!
I chose to do this solo with a guide because of health issues. I couldn’t believe how reasonably priced it was to do it this way. It allowed my guide to tailor the trip to my interests and abilities. And in the end I felt like I had made friends along the way.

Hotel Reviews
Riad Farouzi Fes
Fes

This Riad was a great place. Breakfast was lavish. But it was the nice staff that really made the stay memorable. Highly recommend.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sahara Stars Luxury Camp
Merzouga

An experience of a lifetime! Reached it by camel ride. Watched the stars come out over the desert. Top-notch food.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kasbah Roseville
Kalaat M'Gouna

The room was wonderful, but the best part was the kind staff. Highly recommend!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Marrakech to Dades Valley via Ait Ben Haddou
Morocco

My tour guide was exceptionally knowledgeable both of the region and of the country. His kindness really made the trip for me.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sharon Louthian

Overall enjoyed the well-planned trip, with a few minor surprises
Patagonia | Feb 20 - Mar 7, 2026

K
Keith S.
Chicago, IL | Reviewed on Mar 17, 2026
Overall, the trip planning, communication, and execution went mostly smooth (thanks, KimKim team!), with a few surprises, due to lack of communication/advanced notice from KimKim
1. at the Santiago airport, we did not know we need to provide hotel reservation on Easter Island in order to board;
2. arriving on Easter Island, we were told to pay $100/pp for touring the island. It was not the extra $100 required by the island that surprised us, but there was no mention as such from KimKim in...
Read more

Overall, the trip planning, communication, and execution went mostly smooth (thanks, KimKim team!), with a few surprises, due to lack of communication/advanced notice from KimKim
1. at the Santiago airport, we did not know we need to provide hotel reservation on Easter Island in order to board;
2. arriving on Easter Island, we were told to pay $100/pp for touring the island. It was not the extra $100 required by the island that surprised us, but there was no mention as such from KimKim in advance at all.
3. we were a bit confused (and worried) when the tour guide on Easter Island told us she has a different tour route than what KimKim had on the Itinerary.

Hotel Review
Hotel Teanehi
Rapa Nui

Poorly maintained, mosquitos in the common area with open windows, hot water stopped at night, far away from the town, etc.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full day exploring Easter Island
Full day exploring Easter Island
Easter Island
Exploring Vinapu
Exploring Vinapu
Easter Island
Day 3 of Las Torres activities, All included program
Day 3 of Las Torres activities, All included program
Torres del Paine
Day 2 of Las Torres activities, All included program
Day 2 of Las Torres activities, All included program
Torres del Paine
Day 1 of Las Torres activities, All included program
Day 1 of Las Torres activities, All included program
Torres del Paine
Las Torres All Inclusive Classic program
Las Torres All Inclusive Classic program
Torres del Paine
Perito Moreno Glacier & Safari Azul
Perito Moreno Glacier & Safari Azul
Patagonia
Estancia Cristina Upsala
Estancia Cristina Upsala
El Calafate
Glaciar Sur Aventura, an immersion in the Glacier National Park
Glaciar Sur Aventura, an immersion in the Glacier National Park
El Calafate
Local specialist: Juan Ignacio Pissareff
Juan Ignacio
Juan Ignacio Pissareff
Local specialist in Buenos Aires | Replied on Mar 23, 2026
Hola Keith!
Thank you for sharing your experience and for the kind words about the overall trip!
The three points you raised are completely valid, the Santiago boarding requirement, the Easter Island entrance fee, and the route adjustment were all things you deserved to know about in advance. We take that feedback seriously and are updating our pre-trip communication to make sure future travelers have all the information they need before any surprises arise.
We're sorry for the stress those...
Read more

Hola Keith!
Thank you for sharing your experience and for the kind words about the overall trip!
The three points you raised are completely valid, the Santiago boarding requirement, the Easter Island entrance fee, and the route adjustment were all things you deserved to know about in advance. We take that feedback seriously and are updating our pre-trip communication to make sure future travelers have all the information they need before any surprises arise.
We're sorry for the stress those moments caused, and we appreciate you trusting us with your trip. We hope to welcome you back to South America someday!

KimKim Rocked Our Trip!
Costa Rica | Mar 8 - Mar 14, 2026

Jim
Jim W.
Ashburn, VA | Reviewed on Mar 17, 2026
KimKim did an excellent job with our trip itinerary and we had a terrific time exploring three beautiful places in Costa Rica. Every driver and tour guide arrived on time (even early) which is pretty phenomenal, and it was refreshing to find that each driver and tour guide was so very proud of their country. The drivers discussed sites, landmarks and pointed out interesting things during the drives. We enjoyed Marvin from the airport to Arenal, Roy to Rio Celeste (our favorite), Alex to the... Read more

KimKim did an excellent job with our trip itinerary and we had a terrific time exploring three beautiful places in Costa Rica. Every driver and tour guide arrived on time (even early) which is pretty phenomenal, and it was refreshing to find that each driver and tour guide was so very proud of their country. The drivers discussed sites, landmarks and pointed out interesting things during the drives. We enjoyed Marvin from the airport to Arenal, Roy to Rio Celeste (our favorite), Alex to the Gulf of Papagayo. and Joshua to the airport. These men were very nice, patient, and simply terrific drivers, and made us feel like friends.

All in all, we had a great itinerary and enjoyed all of our resorts and activities, smoothly moving from one location and activity to the next. KimKim's procedure of allowing you to adjust the itinerary they put together to your liking was a nice touch. Communications were excellent!

Hotel Reviews
Hotel Bosque del Mar
Playa Hermosa

Staying at this resort was a nice way to end out trip. We enjoyed the beach, the pool, the bar (happy hour!) and the restaurant. We were able to walk down the beach one night to a local restaurant where we heard live music during our dinner. The monkeys playing in the trees around the pool was a nice touch! The included breakfast was great, food was tasty and service great.

Authenticity & Character
Pretty nice well-maintained grounds. Room had a nice sitting area and deck.
Location
Had a nice beach and lounge chairs to use. Trees all around up from the water added shade which was nessessary.
Staff
Staff was attentive and nice.
Cleanliness & Comfort
Rio Celeste Hideaway Resort
Bijagua

This 4-star resort was spectacular! Our cabin was absolutely beautiful. It was big and spacious with a private deck and outdoor shower! We greatly enjoyed brewing coffee and enjoying it on the patio each morning. Patio is covered so let it rain! The resort grounds are so nice, with paths and walking trails! We took hikes on the well-marked resort trails from our room down to the blue river and through the rain forest. Around the hotel were all kinds of birds and animals, we spotted Coatis and even an Agouti, so cool. We greatly enjoyed the beautiful pool and we hung out some at the swim up bar. The restaurant was terrific and the service staff were superb throughout! Our only caveat with this resort is that if you don't have a rental car, it's not easy to leave it to explore the surrounding area on your own (no Ubers or taxi's are around we were told). Of course we got picked up twice for our tour/hikes.

Authenticity & Character
Love the cabins/rooms. And the grounds were impeccably cared for.
Location
Just a gorgeous spot, nice in sun or rain! Can walk down to see the blue river in a few spots.
Staff
Every staff member we interacted with was professional, nice, and helpful!
Cleanliness & Comfort
The rooms are gorgeous, from deck, to sitting areas, to beds, to bathroom and shower, to outdoor shower.
Arenal Paraíso Resort, Spa & Hot Springs
La Fortuna

This resort is pretty. We had our own cabin which was very quiet and nice overall. We greatly enjoyed the hot springs, grounds, pool, and pool bar. We liked the fact that we could eat by the pool after visiting the hot springs instead of having to go to the restaurant. The included breakfast was fantastic, lots of options. The staff was very friendly and helpful. We note that the cabin we had could use a little TLC, especially the bathroom. Also, the resort did have a water issue the 2nd night and we were without water for several hours.

Authenticity & Character
Loved the grounds, just note that the cabins may need a little care.
Location
Nice spot. Was easy for our drivers to pick up and drop off.
Staff
Friendly and helpful.
Cleanliness & Comfort
Activity Reviews
Morning Sailing and Snorkeling Adventure
Morning Sailing and Snorkeling Adventure
Costa Rica

We had a lovely time riding the 40 foot sailboat, with drinks on the way to snorkeling (lots of cool fish to see), and snacks and drinks on the way back. The crew was terrific and attentive, the views from the boat were superb.

Quality of Experience
Was a nice snorkeling spot, excellent sailing experience, good drinks and snacks!
Guides, Drivers and Staff
Staff was friendly and super attentive.
Transport
They did an awesome job getting us to and from the boat safely.
Introduction to the Gulf of Papagayo
Introduction to the Gulf of Papagayo
Gulf of Papagayo

We enjoyed the beach, the pool, the bar (Happy Hour!) and the restaurant. We were able to walk down the beach one night to a local restaurant where we had live music to our dinner. The monkeys playing in the trees around the pool was a nice touch!

Quality of Experience
Happy hour, nice beach with lounge chairs, easy to walk beach and to other restaurants.
Guides, Drivers and Staff
Drivers on time and excellent. Staff was friendly and helpful.
Transport
Alex was nice, full of information and a good driver.
Rio Celeste & Tenorio Volcano Private Hike
Rio Celeste & Tenorio Volcano Private Hike
Bijagua / Rio Celeste

This hike was conducted by Oscar who was a nice guy, very knowledgeable (told us so many facts about the area and blue river) and guided us well. We saw snakes, then the blue river, the spectacular waterfall, and then the joining of the two rivers that cause the water to be blue. Oscar explained everything in great detail. On our hike back out of the park, we had a Tapir sighting!

Quality of Experience
A nice hike, great guide, and beautiful views!
Guides, Drivers and Staff
Very knowledgeable and friendly!
Transport
Right on time, quick ride.
Tapir Valley Nature Reserve Night Walk
Tapir Valley Nature Reserve Night Walk
Bijagua / Rio Celeste

This hike/walk is right through the rain forest at night, some of the footing was slippery and muddy, but the boots and headlamps they provided were a great help. We saw lots of frogs, snakes, spiders, and birds. Then our guide Anthony got word that there was a Tapir nearby so we hightailed it to go see it. That was fabulous! The funny thing was, on the way back to the Hideaway we also saw a Tapir on the side of the road, which our driver slowed for us to view.

Quality of Experience
Guide was excellent and it was cool to be in the forest at night.
Guides, Drivers and Staff
On time, nice people, excellent guide!
Transport
On time and easy. On the way back, driver spotted a juvenile Tapir on the road and stopped so we could see it and grab some photos!
Private Guided Hike in Arenal Volcano Park 1968
Private Guided Hike in Arenal Volcano Park 1968
Arenal/La Fortuna

We loved our guide Roy, he was so nice and shared his amazing knowledge and took his time to tell us all about the Volcanic area, animals, plants, and interesting things. The hike was a highlight of our time in Arenal and we greatly enjoyed it. It was a beautiful day and the views we encountered were amazing.

Quality of Experience
Just a beautiful day for a nice hike with a great guide.
Guides, Drivers and Staff
Roy picked us up at the resort and was our hike guide. He was terrific!
Transport
Roy had a nice vehicle and pointed out many things during our drive. He was early too!
Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Mar 18, 2026

Hola Jim!

Thank you so much for sharing this, it truly made my day! I'm delighted everything flowed smoothly and that Marvin, Roy, Alex, and Joshua made you feel like friends along the way.

Here at Serendipity Adventures, we take great pride in providing quality service, so knowing we delivered means everything.

Thank you for trusting us with your Costa Rica adventure.

Pura Vida will always be waiting for you!☀️
Bryan Leon,
Serendipity Adventures | Costa Rica

Every detail thoughtfully planned!
France | Mar 7 - Mar 13, 2026

Erin
Erin J.
Okolona, KY | Reviewed on Mar 17, 2026
Liz, Diliana, and the whole team helped us plan the perfect trip. We felt heard, supported, and in safe care from the beginning planning stages all the way to our arrival back home. It was so incredibly nice to have our trip organized by day, tickets available in one place, and clear instructions/directions on where to meet for different experiences we had planned. The team really provided a stress-free experience! I cannot say enough how valuable that is to me! In the rare instance that I... Read more

Liz, Diliana, and the whole team helped us plan the perfect trip. We felt heard, supported, and in safe care from the beginning planning stages all the way to our arrival back home. It was so incredibly nice to have our trip organized by day, tickets available in one place, and clear instructions/directions on where to meet for different experiences we had planned. The team really provided a stress-free experience! I cannot say enough how valuable that is to me! In the rare instance that I needed to reach out to them, they were responsive and helpful. This is my third trip planned with KimKim and I'll be planning more. A++ service and professionalism.

Hotel Review
Hotel Brighton
Paris

Beautiful hotel, delicious breakfast, enchanting, friendly staff. Wonderfully located!

Authenticity & Character
Location
In the first district - short walk to the Luvre - generally centrally located.
Staff
Cleanliness & Comfort
Activity Reviews
Self Guided NIGHT Experience of  the Louvre Museum  (Entrance Tickets Included)
Self Guided NIGHT Experience of the Louvre Museum (Entrance Tickets Included)
Paris
Moulin Rouge Evening Performance with Dinner
Moulin Rouge Evening Performance with Dinner
Paris

So entertaining - iconic experience! We had a wonderful evening.

Food
Eiffel Tower Stair Climb with Optional Summit Access
Eiffel Tower Stair Climb with Optional Summit Access
Paris

Great guide - personable and informative. We learned so much! We are so glad we did this - it's a breathtaking experience to be at the top! Crazy views of Paris. Great excercise climbing up the steps the 2nd level! We earned our croissants. :)

Guides, Drivers and Staff
It was our first time in Paris, so having the guide with us talking about the history of France and specifically all the interesting facts about the Tower was wonderful.
 Ultimate wine & Cheese Tasting - The Caves du Louvre
Ultimate wine & Cheese Tasting - The Caves du Louvre
Paris

Such a fun experience! Pierre was the best sommelier for us. He was kind, informative, and fun! We had great conversation and learned so much. We were with just one other couple so our experience was intimate - delightful!

Quality of Experience
Orsay Museum: Entrance Tickets & Audioguide
Orsay Museum: Entrance Tickets & Audioguide
Paris
Palace of Versailles Day Trip with Priority Access – Half-Day Tour
Palace of Versailles Day Trip with Priority Access – Half-Day Tour
Paris
Local specialist: Liz Chreist
Liz
Liz Chreist
Local specialist in Kimkim HQ | Replied on Mar 25, 2026
Thank you so much for sharing such a thoughtful review. It means the world to us to hear that you felt supported, heard, and well cared for from the very first planning conversations through your return home. I loved creating an experience for you and your daughter to meet in Paris. I hope you took advantage of riding bikes in the city, and I am so glad you stayed at the Hotel Brighton. Creating a seamless, stress‑free experience is always our goal, and it's wonderful to know that the... Read more

Thank you so much for sharing such a thoughtful review. It means the world to us to hear that you felt supported, heard, and well cared for from the very first planning conversations through your return home. I loved creating an experience for you and your daughter to meet in Paris. I hope you took advantage of riding bikes in the city, and I am so glad you stayed at the Hotel Brighton.

Creating a seamless, stress‑free experience is always our goal, and it's wonderful to know that the day‑by‑day organization, ticket access, and clear instructions helped you relax and enjoy your trip. I am glad you used the app to its fullest capacity.

It has been such a pleasure planning your travels, and we're truly honored that this was your third trip with KimKim. Your trust means so much, and we can't wait to help you create more memorable adventures ahead.
Warmly,
Liz

Mother and Daughter Adventure Trip to Australia!!
Australia | Mar 7 - Mar 16, 2026

K
Katie E.
Newark, NJ | Reviewed on Mar 17, 2026
Hello, my daughter and I spent 10 days in Australia, and with only that amount of time , we got a very good taste of what Australia is all about, so if you are ever uncertain about 10 days being enough time, the answer is absolutely. Vicky, our specialist, is exceptional, and if planning a trip I would highly recommend using her. She put together a trip that was truly some of Australia's highlights. We spent time in Sydney, the outback, particularly Uluru, and the Great Barrier Reef. Each... Read more

Hello, my daughter and I spent 10 days in Australia, and with only that amount of time , we got a very good taste of what Australia is all about, so if you are ever uncertain about 10 days being enough time, the answer is absolutely. Vicky, our specialist, is exceptional, and if planning a trip I would highly recommend using her. She put together a trip that was truly some of Australia's highlights. We spent time in Sydney, the outback, particularly Uluru, and the Great Barrier Reef. Each area had something different to offer. The beaches in Sydney were beautiful, with great shopping. We stayed at Ayers Rock Resort, with great tours to Uluru, and again, lots of local shopping. We visited a huge cattle ranch which was very interesting and saw plenty of sunsets with amazing clear nighttime skies. And finally, we went snorkling in the Great Barrier Reef, which I feel was the best part of our entire time. It was truly a wonderful trip.

Activity Reviews
Mackay Coral Cay Great Barrier Reef Sail & Snorkel with Lunch
Mackay Coral Cay Great Barrier Reef Sail & Snorkel with Lunch
Port Douglas

The Mackay Coral Cay Great Barrier Reef Sail & Snorkel was the highlight of my trip. The catamaran took us out into the Barrier Reef for a full day of snorkeling. The coral was stunning, and the water was warm. The wet suits provided kept us safe from jellyfish. It was an incredible experience to be out at sea and see such beautiful marine life up close.

Southern Daintree Tour + Wildlife Habitat Port Douglas
Southern Daintree Tour + Wildlife Habitat Port Douglas
Port Douglas

The Southern Daintree Tour and Wildlife Habitat Port Douglas were delightful, especially getting to interact closely with kangaroos, which was a dream come true for me. We also saw a koala, although it was a bit hidden in the trees. The tour felt a little packed as we also did a river cruise for crocodile spotting, which we felt we could have traded for more time in the rainforest. Still, the rainforest landscapes and the wildlife habitat were absolutely beautiful.

Mount Conner 4WD Small Group Tour from Ayers Rock including Dinner
Mount Conner 4WD Small Group Tour from Ayers Rock including Dinner
Uluru

The Mount Conner 4WD Small Group Tour was superb. It was fascinating to visit such a vast cattle ranch. We experienced a rare sight of the desert being lush and green thanks to recent rain, which we were told is a once in a lifetime event. Dinner with the local family managing the farm added to the authenticity and warmth of the experience. Seeing the salt lake and learning about the local environment was truly extraordinary.

Uluru Sacred Site & Sunset
Uluru Sacred Site & Sunset
Uluru

The Uluru Sacred Site & Sunset was wonderful. We got to see both the sunset and the sunrise, with champagne in the evening and breakfast in the morning, which was such a fun experience. Our guide was excellent, and we really enjoyed the activities despite the flies, which were quite something, but not detrimental to our enjoyment.

Panoramic Sydney with Lunch cruise
Panoramic Sydney with Lunch cruise
Sydney

The Panoramic Sydney with Lunch cruise was a bit disappointing. We felt quite rushed during the bus tour part, and my daughter even got motion sickness from the winding roads. There just wasn't enough time at stops, like Bondi Beach, to fully enjoy the sights and shops. We ended up skipping the lunch cruise and explored Sydney on our own, shopping and enjoying the markets, which turned out to be a much better experience.

Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Mar 28, 2026
Hi Katie,
Thank you so much for your kind words — reading this warmed my heart!
I’m so pleased to hear that you and your daughter had such a wonderful time and that your 10 days gave you a meaningful taste of Australia. It’s always a balance fitting everything in, so it’s lovely to know the combination of Sydney, Uluru, and the Great Barrier Reef worked so well for you — they really do showcase such different and special sides of the country.
It sounds like you made the most of every... Read more

Hi Katie,
Thank you so much for your kind words — reading this warmed my heart!
I’m so pleased to hear that you and your daughter had such a wonderful time and that your 10 days gave you a meaningful taste of Australia. It’s always a balance fitting everything in, so it’s lovely to know the combination of Sydney, Uluru, and the Great Barrier Reef worked so well for you — they really do showcase such different and special sides of the country.

It sounds like you made the most of every moment
Thank you again for trusting me to plan your trip — it was an absolute pleasure to put together this journey for you both. I’m so glad it created such special memories.
Warmest thanks,
Vicky

Dream trip to Finland
Finland | Mar 7 - Mar 15, 2026

T
Tricia G.
Atlanta, GA | Reviewed on Mar 17, 2026
My husband and I just returned from 10 days in Finland - primarily based in Helsinki with a few days in the Finnish Lapland. What an amazing trip! Emerson and Lilla helped us plan the perfect adventure. Walking day tours in Helsinki, Porvoo, and Estonia, husky sledding, snow shoeing, Northern Lights hunting (and despite a cloudy evening - success in seeing them), a wilderness day in the beautiful snow. Comfortable accommodations in Helsinki (great locations!) Plus, it was a dream... Read more

My husband and I just returned from 10 days in Finland - primarily based in Helsinki with a few days in the Finnish Lapland.

What an amazing trip!

Emerson and Lilla helped us plan the perfect adventure. Walking day tours in Helsinki, Porvoo, and Estonia, husky sledding, snow shoeing, Northern Lights hunting (and despite a cloudy evening - success in seeing them), a wilderness day in the beautiful snow. Comfortable accommodations in Helsinki (great locations!) Plus, it was a dream come true staying at the Northern Lights Ranch near Levi.

Emerson and Lilla thought of everything - making it one of the best vacations we have ever had!

Activity Reviews
Tallinn Day Trip
Tallinn Day Trip
Helsinki

Took the Tallink ferry from Helsinki to Tallinn. Stassi was a fun tour guide - she gave us great tour of Olde Town and was very informative of Estonian history and culture!

Quality of Experience
Guides, Drivers and Staff
Transport
Wilderness Day
Wilderness Day
Finland

We spent a lovely morning walking in the snowy forest with Taru! Perfect way to see the area!

Quality of Experience
Guides, Drivers and Staff
Transport
Aurora Tour by Van
Aurora Tour by Van
Levi

Despite a cloudy night with low percentage of seeing the Northern Lights, Jan found us some and they were magical! It was unforgettable experience!

Quality of Experience
Guides, Drivers and Staff
Transport
Husky Safari (10km)
Husky Safari (10km)
Levi

Pauline and her team were great!

Quality of Experience
Guides, Drivers and Staff
Transport
Evening Snowshoeing Adventure
Evening Snowshoeing Adventure
Finland

Loved that this was a private excursion! Kasper was great! Patient and kind, and a lot of fun!

Quality of Experience
Guides, Drivers and Staff
Transport
Helsinki City Walking Tour (2h)
Helsinki City Walking Tour (2h)
Helsinki

Despite a rainy morning for the tour, Jola was fun and shared so much about Helsinki and the Finnish culture.

Quality of Experience
Guides, Drivers and Staff
Transport
Porvoo Private Day Tour
Porvoo Private Day Tour
Helsinki

Filipe was a delightful tour guide!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Emerson Siimer
Emerson
Emerson Siimer
Local specialist in Estonia | Replied on Mar 18, 2026

Thank you so much for your kind words! It was a pleasure planning this trip with you, and we’re really glad it turned out to be such a memorable experience. Hope to help you again on your next adventure.

Our amazing journey to Scotland -- memories of a lifetime
Scotland | Mar 7 - Mar 16, 2026

Bradley
Bradley V.
Cedar Springs, MI, USA | Reviewed on Mar 17, 2026
In the summer of 2025, we decided to make a trip to Scotland to experience the culture, visit historical sites, and explore the country. After seeing a review for KimKim trip planning service, I messaged them about assistance with our planning, and I was soon contacted by Tatiana. Tatiana worked with me over the months that followed to build a plan that we felt would touch upon all our key desires for the trip. I can’t offer enough praise and gratitude for all the wonderful help we... Read more

In the summer of 2025, we decided to make a trip to Scotland to experience the culture, visit historical sites, and explore the country. After seeing a review for KimKim trip planning service, I messaged them about assistance with our planning, and I was soon contacted by Tatiana. Tatiana worked with me over the months that followed to build a plan that we felt would touch upon all our key desires for the trip. I can’t offer enough praise and gratitude for all the wonderful help we received from Tatiana; especially including when we requested her help to make changes in the middle of the trip.

Our trip then was from 6-16 March 2026, and we began our visit in Edinburgh, which included tours of Edinburgh castle, Rosslyn chapel, St Giles cathedral, and Old Town. We also included Mass at St Mary’s Cathedral and a side trip to Kircaldy for a Fife Flyers hockey game (for several years we have been acquainted with an American player on the team). All these activities were truly wonderful and memorable. Stuart was our Old Town guide and he was excellent. Especially memorable though was our tour to Rosslyn chapel with Rafal, who was a truly amazing guide.

We next went to Stirling and visited Stirling castle. We took the tour with the castle guide, and that was fascinating and wonderful. Then after visiting the castle we moved on to Loch Lomond for a night at the Cameron House. Due to a satnav (GPS) miscue on my part, we didn’t drive through as much of the Trossachs National Park as I had planned, but the views we did see were marvelous. Also, the Cameron House is a fantastic property and superb place to visit, with some local sites and sights to explore as well, and we would probably want to stay there again (and a bit longer) if we ever returned.

Our next adventure was to travel north along Loch Lomond and then head west to Oban. The A82 roadway along Loch Lomond is truly an experience, with breath taking views and also sometimes some heart stopping sections of narrow, winding roadway. Turning west onto the A85 roadway to Oban featured more spectacular views, and a very scenic and peaceful drive without the occasional frights of the A82. Our arrival in Oban was just in time for a walking tour, and our guide David was excellent, sharing the history of the town and taking us to several sites of special interest.

We stayed several days in Oban, and this was truly the highlight of our time in Scotland. As we visited in mid-March, there were no crowds and so the town was very peaceful and calm. We ended up with a room looking out on the bay, and we actually spent quite a bit of time just relaxing and enjoying the beautiful view. We did miss our planned Isle of Mull tour, but we made up for it with a tour of the Oban distillery, home of Oban whisky, and as well visiting some other local castle and scenic viewpoints. Additionally, the No17 Promenade hotel we stayed at was truly a gem, including simply outstanding personal connections with the staff and a superb restaurant. We didn’t want to leave.

We decided to modify the final days of our journey, for a variety of reasons, so we didn’t visit Glasgow or Kirkcudbright as we had originally planned. Instead, we ended our journey in Edinburgh and caught up on a few of the things we didn’t see at the outset of the trip, including some sites and sights around Old Town and Victoria Street; the latter being the area said to be the inspiration for Diagon Alley in the Harry Potter series by author JK Rowling.

We are very grateful for everything we experienced and for all the opportunities to meet wonderful people in Scotland. Likewise, all the help and support from Tatiana and KimKim. This was a tremendously fulfilling experience and we have lifelong memories of our wonderful adventures in Scotland.

Hotel Reviews
Virgin Hotels Edinburgh
Edinburgh

This hotel offers a more modern vibe, despite its location practically in the heart of Old Town. The exterior retains the historic look of 100-200 year old architecture, but the inside is generally done in a well-appointed and modern look. The rooms took a bit of getting used to, as they are organized a little differently from other hotels, but the design actually works extremely well. The rooms are all white, which seemed a bit sterile in appearance, but that didn't ruin what was otherwise a very comfortable room. The staff was superb, and extremely friendly, professional, and responsive to guest needs.

Authenticity & Character
The exterior retains the Old Town character, while the inside blends old and new without becoming garish or awkward.
Location
If you want to be in the heart of Old Town Edinburgh, this hotel is the perfect location. A relatively easy walk to the train station as well as most of the big attractions.
Staff
The staff were just wonderful. My wife was not feeling well, and the staff helped us without exception. They even remembered me well enough to ask me how she was doing whenever they saw me, and they asked her directly as soon as she was moving around again. Very personal attention that is hard to beat.
Cleanliness & Comfort
The hotel is kept very clean, and the accommodations were very comfortable. Our room did not have a good lounge chair however. There was something of a lounger extending off the side of the bed, but it was a little awkward and not especially comfortable. It was very comfortable to just sit on the bed however, due to a large, padded backboard on the wall.
No17 The Promenade Hotel
Oban

This hotel was the highlight of our accommodations in Scotland. Initially we were in a smaller room toward the back of the property, but as fortune would have it, we were able to move to one of the largest rooms in the front, with spectacular views. The staff here is simply amazing; very personal, attentive, and capable. We didn't want to leave this hotel.

Authenticity & Character
They have done a superb job with setting a cozy, comfortable, yet stylish, perhaps even a little quirky, character to this property. We found it incredibly charming, calming and peaceful.
Location
The hotel is just outside of the town center, along the boardwalk of the bay. This makes it within walking distance of the town but still away from the hustle and bustle of even this smaller town. The views of the bay from the property were simply marvelous.
Staff
5+ stars for this staff. They were simply the friendliest, most personal, attentive, and capable staff we encountered. It was just a pleasure to even stop by and chat with them for a moment or two each day.
Cleanliness & Comfort
The property is exceptionally well maintained, and accommodations are very clean and comfortable. Our first room was quite cramped unfortunately, but more fortunately we were able to upgrade to perhaps the best room in the hotel. That room was simply oustanding; a mix of old and new style that harmonized perfectly, extremely comfortable, and with a bay view that was perfect.
Cameron house

This is a gorgeous property in a very scenic setting. The staff are simply marvelous and were above and beyond any expectations.

Authenticity & Character
The original areas of the property have the old, grand feeling of being in almost a palace like setting. Very beautiful in every aspect. The rooms were simply amazing.
Location
This is a very beautiful property, and it is situated in a very scenic area. It may be better suited for golf enthusiasts, due to what I was given to understand is the fine golfing nearby. Nevertheless, the local scenery is plenty good enough reason to want to stay here.
Staff
The staff were extremely friendly, professional and helpful. They offered plenty of good insight into the area and sites or sights that were worthwhile. Simple excellent.
Cleanliness & Comfort
The hotel was kept impeccably clean, and everything was extremely comfortable. The room was very luxurious.
Apex Waterloo Place
Edinburgh

We liked this hotel quite a lot. It was in a good location to walk around the center of Edinburgh. It's a short walk to the train station, for those that use the railways. The staff were very friendly and helpful, and they take excellent care of guests and the facility itself. We were also very grateful for the wonderful morning breakfast.

Authenticity & Character
It retains the charm of being in a historic area of Edinburgh, with updates that keep it fresh but without ruining the authenticity.
Location
The hotel is very well located for walking around to many of the major attractions in the Old Town and New Town areas of Edinburgh.
Staff
The staff were friendly, personal and professional.
Cleanliness & Comfort
Cleanliness was superb. Overall comfort was excellent. I regret I have to say that the bed was too hard, and it made for uncomfortable sleeping for my wife.
Activity Reviews
Edinburgh Old Town Tour
Edinburgh Old Town Tour
Edinburgh

The Old Town private tour by Stuart was excellent. He was extremely knowledgeable and expertly guided us through the area to be sure we saw little details we never would have experienced on our own. Stuart was very personable and his commentaries ensured we learned so much more about this historic part of Edinburgh.

Oban Guided Town Walking Tour
Oban Guided Town Walking Tour
Oban

Our guide David did a wonderful job walking us through the small town and taking us to a few sites of special interest. We enjoyed learning more about this little port town. Overall, Oban was the highlight of our trip to Scotland due to the peaceful environment. We were told it's extremely busy and crowded in the summer however, so that might be a planning consideration.

Private Tour to Rosslyn Chapel and Castle
Private Tour to Rosslyn Chapel and Castle
Edinburgh

This site is wonderful, and our tour guide Rafal was amazing. He picked us up and drove us to the site, and then walked us through all the important sights, with tremendously good commentaries on it all. 5+ stars. He also took us to a couple spots along the way that weren't originally planned. The Rosslyn chapel and castle is a wonderful bit of history, and with the amusing connection to the movie the DaVinci Code.

Quality of Experience
Guides, Drivers and Staff
Our guide Rafal was amazing. We would have been pleased to have him with us for every tour.
Transport
It was simply nice to have the guide drive us, rather than try to drive, park, etc, on our own.
Edinburgh Castle & Old Town Private Tour
Edinburgh Castle & Old Town Private Tour
Edinburgh

The Edinburgh castle is a wonderful historic site. Unfortunately, we did this tour almost immediately after we arrived in Scotland, and we were very tired from traveling. We probably didn't get as much out of the visit as we could have. Because of a flight delay we didn't arrive in time for our scheduled Old Town private tour; however, we made it up later in our trip (and it is reviewed separately).

Local specialist: Tetiana Smal
Tetiana
Tetiana Smal
Local specialist in London | Replied on Mar 17, 2026
Dear Brad, Thank you so much for taking the time to share such a wonderful and thoughtful review of your trip. It truly means a lot to hear about your experiences and to know that your journey through Scotland was so memorable. I’m especially delighted to hear how much you enjoyed Edinburgh, Rosslyn Chapel, and your time in Oban — it really is such a special place. It was an absolute pleasure working with you and Anne to plan this adventure, and I’m so happy everything came together so... Read more

Dear Brad,

Thank you so much for taking the time to share such a wonderful and thoughtful review of your trip. It truly means a lot to hear about your experiences and to know that your journey through Scotland was so memorable.

I’m especially delighted to hear how much you enjoyed Edinburgh, Rosslyn Chapel, and your time in Oban — it really is such a special place. It was an absolute pleasure working with you and Anne to plan this adventure, and I’m so happy everything came together so beautifully.

Thank you again for your very kind words. It was truly a joy helping you plan your Scotland journey!

Warmest regards,
Tetiana

Details are taken care of!
Spain | Mar 7 - Mar 14, 2026

christina
christina s.
Ashburn, VA | Reviewed on Mar 17, 2026
The trip was enjoyable because the main details were taken care of and we could thoroughly enjoy oursevles! Alfonso was responsive to our interests and suggestions as we planned the trip resulting in accomplishing our main goals while traveling. Once we arrived in Spain, we had all the details and tickets needed and an instant contact for any questions or concerns that came up during the week. I would highly recommend! Read more

The trip was enjoyable because the main details were taken care of and we could thoroughly enjoy oursevles! Alfonso was responsive to our interests and suggestions as we planned the trip resulting in accomplishing our main goals while traveling. Once we arrived in Spain, we had all the details and tickets needed and an instant contact for any questions or concerns that came up during the week. I would highly recommend!

Activity Reviews
Private City Highlights Walk
Private City Highlights Walk
Madrid

A wonderful overview of the history of the city and the ability to learn the area as we walked around.

Cooking Class in Seville
Cooking Class in Seville
Seville

Included a tour of the market as well as cooking main Spainish dishes. It included a large meal!

Local specialist: Alfonso Nuñez
Alfonso
Alfonso Nuñez
Local specialist in San Sebastian - Spain | Replied on Mar 31, 2026

Dear Christina.
All of us assisting you during your group trip in Spain feel very happy while reading your words.
It is beautiful to see that you enjoyed the trip, the country, and the culture.
The best whishes!

Beyond the Northern Lights in Finland
Finland | Mar 9 - Mar 16, 2026

A
Amy M.
Boston, MA | Reviewed on Mar 17, 2026
We did not see the Northern Lights, but had wonderful experiences.unfortunately I do not remember all the names but will just reference the experiences.The Ranua Zoo,
The Husky ride,the Reindeer farm,the Amethyst mine,the Snow Hotel,the Arkticum
Museum were all worthwhile.
The accommodations were excellent.
We enjoyed Helinsku as well and the island we visited which was previously a fort.
Lilla was our main contact and was very helpful, answering all our questions.
Read more

We did not see the Northern Lights, but had wonderful experiences.unfortunately I do not remember all the names but will just reference the experiences.The Ranua Zoo,
The Husky ride,the Reindeer farm,the Amethyst mine,the Snow Hotel,the Arkticum
Museum were all worthwhile.
The accommodations were excellent.
We enjoyed Helinsku as well and the island we visited which was previously a fort.
Lilla was our main contact and was very helpful, answering all our questions.

Activity Reviews
SnowHotel & Ice Dinner Experience
SnowHotel & Ice Dinner Experience
Rovaniemi

The SnowHotel & Ice Dinner Experience was not what I expected. While the hotel itself was fascinating, the meal did not feel special. The food was mediocre, and even one of the drivers mentioned the same about the chef. Offering something like a drink, appetizer, or dessert might be a better option than dinner if improvement can't be made.

Amethyst Mine Tour with the Pendolino - Snow Train
Amethyst Mine Tour with the Pendolino - Snow Train
Pyhä

The Amethyst Mine Tour with the Pendolino - Snow Train was not the most impressive activity for us. Despite this, the journey was made worthwhile by the stunning scenery at the top of the mountain, and our driver was fantastic, going out of his way to ensure our comfort. The snow train was less significant compared to the beautiful views and history of the area.

Family Husky Safari
Family Husky Safari
Finland

The Family Husky Safari was such an amazing experience, even though it had some hiccups. I handled the huskies myself, and it was quite an adventure. Weather conditions made it a bit challenging as the bus got delayed, and we were rushed through dressing and briefing, but overall, it was great. There was a little disorganization due to delays, which affected the experience slightly. I'd recommend considering private transport for a smoother experience.

Reindeer Herder Day Experience
Reindeer Herder Day Experience
Rovaniemi

The Reindeer Herder Day Experience was absolutely lovely. The homemade reindeer soup was wonderful. The private tour was well worth it and I highly recommend it. The interaction with the reindeer and the kindness of the people made for a memorable day.

Local specialist: Moonika Apart
Moonika
Moonika Apart
Local specialist in Rovaniemi | Replied on Mar 17, 2026

Hello Amy,

Thank you so much for your kind feedback. I’m sorry you didn’t get to see the Northern Lights, but I’m really glad to hear you still had such wonderful experiences and enjoyed the activities and accommodations.

I’ll be sure to pass your kind words on to Lilla as well. We truly appreciate you traveling with us!

Best,
Moonika

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