Kimkim Trip Reviews

4.8
Based on 19,438 ratings
Read 19,438 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

A memorable trip to Sweden
Sweden | Mar 10 - Mar 16, 2024

D
Da-Wei L.
Alhambra, AZ | Reviewed on Mar 18, 2024
Booking a trip with Kimkim was easy. Veronika was fantastic and her recommendations were all spot on. The activities were enjoyed by all (not an easy feat since we also have 2 boys ages 6 and 8 years old). The domestic flights, car rentals, and train tickets were all arranged through Kimkim, and everything went smoothly. We never even thought of Lulea as a destination when we decided to visit Sweden. We are so glad that we went with Veronika's recommendation! The location of the hotels... Read more

Booking a trip with Kimkim was easy. Veronika was fantastic and her recommendations were all spot on. The activities were enjoyed by all (not an easy feat since we also have 2 boys ages 6 and 8 years old). The domestic flights, car rentals, and train tickets were all arranged through Kimkim, and everything went smoothly. We never even thought of Lulea as a destination when we decided to visit Sweden. We are so glad that we went with Veronika's recommendation! The location of the hotels in both city was great. Centrally located. Easy access to all transportation.
One special shout out to our private tour guide in Stockholm: Gunnar. He is fantastic. Extremely knowledge, great sense of humor, and very friendly. We never felt rushed during the tour. He patiently answered all our question (and we have lots of questions!).

Hotel Reviews
Nordic Light Hotel
Stockholm

2 min walk from the Stockholm City train station, which made our trip to and from airport, Sigtuna, etc a breeze. The decor in our room was modern (we booked a suite since we are a family of 4 with 2 small children). The included buffet breakfast was great. The entire staff at the hotel was friendly, professional, and helpful. Check in process was easy and quick. The on-line check took mere minutes. We would definitely stay here again. Highly recommended.

Authenticity & Character
Location
2 min walking distance from the central train station. A few minutes of walking would get you to various bus/tram stops/stations.
Staff
Cleanliness & Comfort
Clarion Hotel Sense
Lulea

Rooms are spacious and contemporary yet warm and homey. Located within walking distance to various points of interest in town. Only 15min from airport by car. Underground parking with charging stations is very nice. The breakfast is fantastic. Staff is very friendly and helpful. We would definitely stay there again. Highly recommended.

Authenticity & Character
Location
see above
Staff
Cleanliness & Comfort
Activity Reviews
Stockholm's Gems Tour with a Private Guide
Stockholm's Gems Tour with a Private Guide
Stockholm

So glad we booked this tour. Our guide, Gunnar, was so knowledgeable, friendly, and has a great sense of humor. The pace was leisure and yet we took in a lot of site and learned a great deal about Stockholm. Because of this tour, we got so much out of our trip than if we just went with a DIY approach.

Quality of Experience
Guides, Drivers and Staff
Transport
Drive a Dog Sled over Arctic Wonderland!
Drive a Dog Sled over Arctic Wonderland!
Sweden

Easily the highlight of our trip to Lulea. Definitely recommend driving the sled yourself. Beautiful scenery. These dogs are powerful! The guides were friendly and very attentive.

Quality of Experience
Food
Fika afterwards by the fireside was a great touch and much appreciated.
Guides, Drivers and Staff
Transport
Hunt for the Northern Lights by Car with a Guide!
Hunt for the Northern Lights by Car with a Guide!
Sweden

The guide was friendly and knowledgeable. Her enthusiasm for what she does was very evident, which really get all of us into the spirit!

Quality of Experience
Food
The hot lingonberry cider and chocolate ball pastry was delicious and timely!
Guides, Drivers and Staff
Transport
Local specialist: Veronika Turskytė
Veronika
Veronika Turskytė
Local specialist in Iceland | Replied on Mar 21, 2024
Dear Da-Wei, Thank you so much for taking the time to share your wonderful experience with Kimkim and your trip to Sweden. I'm thrilled to hear that my recommendations, including the charming city of Lulea, met and exceeded your expectations. It's always a joy to plan trips for families, and I'm delighted to know that the activities were a hit with your boys too. Your smooth experience with the flights, car rentals, and train tickets is exactly what we strive for at Kimkim. We understand... Read more

Dear Da-Wei,

Thank you so much for taking the time to share your wonderful experience with Kimkim and your trip to Sweden. I'm thrilled to hear that my recommendations, including the charming city of Lulea, met and exceeded your expectations. It's always a joy to plan trips for families, and I'm delighted to know that the activities were a hit with your boys too.

Your smooth experience with the flights, car rentals, and train tickets is exactly what we strive for at Kimkim. We understand the importance of hassle-free travel arrangements, especially when traveling with family.

Once again, thank you for choosing us for your family's adventure in Sweden. It was a pleasure to assist you, and I look forward to helping you plan your next memorable journey.

Warm regards,
Veronika

Our first road trip in many years was a success!
New Zealand | Feb 29 - Mar 17, 2024

A
Andrew S.
Encinitas, CA | Reviewed on Mar 18, 2024
Our first road trip in many years was an amazing 18 day journey through the north and south Islands of New Zealand. Our trip planner, Asko, spent several months working with us to plan an excellent itinerary that hit all of the things we wanted to experience in this amazing country, while giving us the flexibility to modify the activities and sights based on how much we felt like doing each day. We saw fjords with glaciers and snow capped mountains, waterfalls, hot springs and we hiked in... Read more

Our first road trip in many years was an amazing 18 day journey through the north and south Islands of New Zealand. Our trip planner, Asko, spent several months working with us to plan an excellent itinerary that hit all of the things we wanted to experience in this amazing country, while giving us the flexibility to modify the activities and sights based on how much we felt like doing each day. We saw fjords with glaciers and snow capped mountains, waterfalls, hot springs and we hiked in forests. We stopped in all kinds of small towns and big cities. At every location we were able to experience something new, and the hotels and food were the best available, and often 5 star quality. There is a wonderful spirit in this country and we were able to meet and interact with many locals and fellow travelers. Thanks to Asko we have great memories of a special country. Thanks!

Hotel Reviews
Pullman Rotorua
Rotorua

Another great high end hotel near all the things you can walk to see.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Powderhorn Chateau
Ohakune

Nice older hotel made of pine logs. Unique country feel. Friendly staff. Indoor heated pool. Attached restaurant looks like a fun party place during ski Eason.

Hotel Montreal
Christchurch

Nice hotel

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hilton Lake Taupo
Taupo

High end classy hotel with heated pool, sauna steam room and nice restaraunt.

Sofitel Wellington
Wellington

Another nice hotel

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Fable Auckland
Auckland

Great hotel in the middle of downtown action. Close to shopping and the ferries. Parking is not close.

Authenticity & Character
Location
The only downside was a lack of parking, and it was a bit hard to park in front. We later learned that valet parking was an option, although it was not offered by the staff when we pulled up in our car.
Staff
Cleanliness & Comfort
The Hermitage Hotel
Mount Cook Village

AMAZING HOTEL IN AN AMAZING PLACE!!!!

Authenticity & Character
WOW
Location
WOW
Staff
WOW
Cleanliness & Comfort
WOW
Distinction Luxmore Hotel
Te Anau

This hotel was the only disappointment. While the room was relatively big and clean and everything worked, the pink plastic walls and yellow plastic everywhere showed that it was cheaply furnished long ago and in serious need of updating to the standards we found everywhere else. At best, a place to sleep right next door to the bus tour pickup point for the spectacular Milford Sound. On the plus side, the attached buffet restaurant had a top quality buffet breakfast and dinner.

Authenticity & Character
Redecorate and update the quality of the rooms.
Location
Staff
Cleanliness & Comfort
Everything needs to be updated and redecorated.
Fable Dunedin
Dunedin

An unusual hotel. Serious money was spent on quality materials and furnishings. However our room in the back. was very dark and difficult to get to because the elevator didn’t go there, so we had to carry our luggage up a flight of stairs. It looked as if two older buildings were combined to make the hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Rooms in back are dark and hard to get to.
Sofitel Queenstown
Queenstown

Every detail was of the highest international standard. A treasure!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Amazing Milford Sound Day tour
Amazing Milford Sound Day tour
Te Anau

WOW! A must see for anyone visiting the area.

The Gourmet Food & Wine Tour
The Gourmet Food & Wine Tour
Auckland

The ferry ride was nice. We enjoyed visiting the wineries and chatting with the people who work there. The scenery was beautiful.

Quality of Experience
Food
Mostly snack size bites were not really lunch….
Guides, Drivers and Staff
The Te Pō  Indigenous Experience
The Te Pō Indigenous Experience
Rotorua

So glad to support the preservation of Māori culture. That said, the presentation had 2 parts, the first was an excellent explanation of the culture prior to contact with western culture. The musical portion however, seemed to be a mix of western music and Luau style entertainment, which I thought was designed to present what might entertain rather than educate. The buffet was good, and the geyser was a natural wonder.

Food
Guides, Drivers and Staff
Transport
Meet Yellow Eyed Penguins
Meet Yellow Eyed Penguins
Dunedin

Didn’t see any wild penguins, but the ones in the rehab facility were cute. Glad to support

Local specialist: Asko Merilainen

Amazing!
Thailand | Mar 1 - Mar 11, 2024

J
Jen E.
Chicago, IL | Reviewed on Mar 18, 2024

Tina was FANTASTIC! She made our whole trip planning process, easy, was kind during and we were so happy with everything that we got to do while visiting Thailand. Would absolutely recommend working with Kimkim and Tina, and hope to again in the future.

Local specialist: Tina Oo
Tina
Tina Oo
Local specialist in Thailand | Replied on Mar 18, 2024

Hi Jen,
I sincerely appreciate your thoughtful feedback. It brings me great joy to hear that you enjoyed your time here.
Looking forward to the possibility of welcoming you back again in the future!
Best,
Tina

Trip to Argentina
Argentina | Feb 9 - Feb 24, 2024

Rebecca
Rebecca B.
Canada | Reviewed on Mar 18, 2024
My trip started with the pickup at the airport taking me to the wrong hotel. The second disappointment was the lack of communication regarding our tour in Ushuai, I mean who goes all the way to Ushuai and not book the penguin tour? That was the main attraction in Ushuai and that was a huge disappointment for me. Other than these two hickups, the rest of the trip was ok. Read more

My trip started with the pickup at the airport taking me to the wrong hotel. The second disappointment was the lack of communication regarding our tour in Ushuai, I mean who goes all the way to Ushuai and not book the penguin tour? That was the main attraction in Ushuai and that was a huge disappointment for me. Other than these two hickups, the rest of the trip was ok.

Activity Reviews
Half-Day Beagle Channel Navigation
Half-Day Beagle Channel Navigation
Ushuaia
Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Trekking & Canoes in the National Park
Full-Day Trekking & Canoes in the National Park
Ushuaia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full-Day Mayo Spirit Trek
Full-Day Mayo Spirit Trek
El Calafate
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Cafayate
Full Day Cafayate
Salta
Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Salinas Grandes through Purmamarca
Full-Day Salinas Grandes through Purmamarca
Salta
Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Walking Salta Tour
Half Day Walking Salta Tour
Salta
Quality of Experience
Guides, Drivers and Staff
Dinner & Tango Show
Dinner & Tango Show
Buenos Aires
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Half-Day Buenos Aires City Tour
Half-Day Buenos Aires City Tour
Buenos Aires
Full-Day Tour in Areco & Estancia
Full-Day Tour in Areco & Estancia
Buenos Aires
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Mery Morelli
Mery
Mery Morelli
Local specialist in Buenos Aires, Argentina | Replied on Mar 20, 2024
Hi Rebecca
I hope you are fine! Thanks for your feedback!
These comments help us to improve our services every day! :) 
On the arrival day, the driver left you at the wrong Dazzler Hotel, we are very sorry about that; fortunately, it took 10 minutes to pick you up and take you to the correct Dazzler. This was thanks to our emergency line 24/7, thanks for contacting us as soon was needed! 
Then about Ushuaia, this was not mentioned as a must-see, sorry for not recommending it during the...
Read more

Hi Rebecca
I hope you are fine! Thanks for your feedback!
These comments help us to improve our services every day! :) 

On the arrival day, the driver left you at the wrong Dazzler Hotel, we are very sorry about that; fortunately, it took 10 minutes to pick you up and take you to the correct Dazzler. This was thanks to our emergency line 24/7, thanks for contacting us as soon was needed! 
Then about Ushuaia, this was not mentioned as a must-see, sorry for not recommending it during the booking process. But, despite this, I am happy to see your pictures and see that you enjoyed this trip :)

We hope to receive you both on a future trip! Thanks for traveling with us!
Regards, 
Mery

AMAZING TRIP
Colombia | Mar 5 - Mar 13, 2024

M
Madeline G.
Dallas, TX | Reviewed on Mar 18, 2024
This was an absolutely amazing trip and an incredible experience! Planning our trip to Colombia seemed very overwhelming at first but kimkim and our planner Michael made the planning a breeze! Michael was super responsive and always so kind and professional and we felt like he really heard the things we wanted to experience on this trip. Everything was planned so well and we had an almost seamless experience. We will absolutely be using kimkim for future trips and highly recommend this... Read more

This was an absolutely amazing trip and an incredible experience! Planning our trip to Colombia seemed very overwhelming at first but kimkim and our planner Michael made the planning a breeze! Michael was super responsive and always so kind and professional and we felt like he really heard the things we wanted to experience on this trip. Everything was planned so well and we had an almost seamless experience. We will absolutely be using kimkim for future trips and highly recommend this company to anyone looking to save themselves time and stress on vacation.

Hotel Reviews
Ecohotel Piedemonte

This hotel is located amongst some absolutely beautiful scenery. The hotel itself is very pretty but seemed a little bit old. The room was a good size for a family of 4 and the bathroom was sufficient in size as well. The property is full of greenery and is really very pretty. I'm not sure what amenities this place offers because the main reason for my low rating is how unwelcomed we felt. The staff wasn't outright rude but seemed annoyed when we asked questions. We had to ask about everything though, no information was offered to us at all. "Is breakfast offered? Where? What time? Is there anything to eat here on the property besides breakfast? Can we get extra waters? What restaurant do you recommend?" So many questions and we still never got answers to all of them. For reference, we are from the US and 3 of us are white, one is Mexican but all of us speak fluent Spanish. It was a very poor experience here and we felt so unwelcome that I was excited to leave, unfortunately.

Authenticity & Character
Location
Wonderful location surrounded by beautiful plants and just so pretty.
Staff
Staff just wasn't at all welcoming, friendly or accommodating at all.
Cleanliness & Comfort
Finca Hotel del Cafe
Santa Rosa de Cabal

This was our favorite hotel of the 6 total we stayed in on our trip. This hotel was beautiful! The landscape was gorgeous, the hotel itself was super clean and so, so pretty and the entire grounds of the hotel were just stunning. Our room was spacious and very clean with comfortable beds and a lovely balcony to sit and relax. The bathroom was spacious and the room met all of our needs (family of 4) just fine. Unfortunately, we didn't stay at this hotel long enough to actually enjoy the amenities but they had several hot tubs, a sauna and some other luxury amenities. There's also a restaurant and a cafe just a short walk up the hill (we didn't enjoy the restaurant at all but the cafe was lovely) and the breakfast we were served on property was delicious and very fresh. Everyone we encountered was very friendly and Julien was so, so nice to us. It felt like he was our personal concierge and he went above and beyond with everything we asked for and even the stuff we didn't ask for.

Authenticity & Character
Warm, welcoming and full of charm.
Location
STUNNING VIEWS
Staff
Amazing staff, especially Julien.
Cleanliness & Comfort
Everything was super clean and in great condition.
Activity Reviews
Peñol Boulder & Guatapé Boat Trip
Peñol Boulder & Guatapé Boat Trip
Medellín

This experience was SO MUCH FUN! First, our guides stopped us at a farm along the way where we got to feed and play with alpacas and llamas. Alpacas are one of my fav animals and this was one of the best experiences of my life because I literally got to hug the alpacas. It was great! Then we trekked up the boulder and while I was pretty intimidated by all of the stairs, it wasn't nearly as bad as I thought it would be. Just be sure to take breaks when you need to. Everyone else is also out of breath and out of shape - just take a break when needed.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Coffee Farm Tour in Finca Buenos Aires
Coffee Farm Tour in Finca Buenos Aires
Salento

Totally fun and educational experience! This was so much fun for our family and it was really, really cool to learn all about the actual orgins/care of the coffee I love so much.

Quality of Experience
Guides, Drivers and Staff
Transport
Cocora Valley & Salento
Cocora Valley & Salento
Colombia

Of all of the activities we did on our trip, this was actually my favorite. The valley and the views are simply magnificent and so different than anything I've ever seen. It was truly an unforgettable experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Santa Rosa Hot Springs
Santa Rosa Hot Springs
Colombia

Wonderful experience here and such breathtaking scenery.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Michael Gold
Michael
Michael Gold
Local specialist in San Agustín, Huila, Colombia | Replied on Mar 18, 2024

Hello Madeline,
Thank you very much for your detailed report and your opinions on the hotels and activities. We are delighted to hear that you had such a fantastic family trip and that you had a great time in our beautiful Colombia! You were able to visit many exciting destinations in a short amount of time, and planning the trip with you was a lot of fun. As soon as you plan another trip to Colombia, please let me know, and I will be happy to assist you further with your planning.
Until then, best regards from San Agustín,
Michael and the Chaska Tours Team

A wonderful trip to Morocco . Thank you Hakim!
Morocco | Mar 1 - Mar 16, 2024

Hillel
Hillel S.
Windsor, CA | Reviewed on Mar 17, 2024
Hakim, at KimKim, put together a great trip around our interests and requests. Our driver, Mohammed, from Orion travel, was the best we could have wished for. He was kind, informative and most accommodating.

All of our local guides were terrific, especially Baba in Chefchaouen, Hamid in Fes, and Hannin in Marrakesh were special.
Read more

Hakim, at KimKim, put together a great trip around our interests and requests.

Our driver, Mohammed, from Orion travel, was the best we could have wished for. He was kind, informative and most accommodating.

All of our local guides were terrific, especially Baba in Chefchaouen, Hamid in Fes, and Hannin in Marrakesh were special.

Hotel Review
Auberge Le Festival Todra Gorge
Aït Baha

This place is small but beautiful. The location and views are stunning. With just a few additions this place would get a much higher rating from me. The lighting at night is very dim in both the rooms and common areas. The hot water was unreliable. There was a cot in our room leaning against the wall but worst of all, they served instant coffee. All said, I would stay there again and hope that pointing these things out will help them improve.

Authenticity & Character
Location
Staff
They were very nice!
Cleanliness & Comfort
Activity Reviews
Morning Guided Tour in Tangier
Morning Guided Tour in Tangier
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
Guided Tour in Marrakech
Guided Tour in Marrakech
Morocco

We had the good fortune to have Hannin, from our food tour, showing us around Marrakesh.

Food Tour & Local Gastronomy
Food Tour & Local Gastronomy
Morocco

I’d give Hannin more stars if they were available. His food tour was awesome. He took us to places we could never have found on our own the food was really great!

Fes to Merzouga Sunset Camel Ride and Overnight in the Desert via Ifrane, Azrou, Midelt & Erfoud
Fes to Merzouga Sunset Camel Ride and Overnight in the Desert via Ifrane, Azrou, Midelt & Erfoud
Morocco
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Guided Tour in Fes
Guided Tour in Fes
Fes

Hamid, our guide, was like walking around with the mayor. He seemed to know everyone. We covered a lot of ground in a short time. Fes is huge, but we were never rushed.

Quality of Experience
Guides, Drivers and Staff
Morning Guided Tour in Chefchaouen
Morning Guided Tour in Chefchaouen
Morocco
Quality of Experience
Guides, Drivers and Staff
Our local guide, Baba, was extremely knowledgeable and very personable.
Transport
Morning Guided Tour in Rabat
Morning Guided Tour in Rabat
Morocco
Quality of Experience
P
Guides, Drivers and Staff
Transport
Local specialist: Hakim ALIBOUCHE
Hakim
Hakim ALIBOUCHE
Local specialist in Agadir | Replied on Mar 25, 2024
Dear Hillel, Thank you so much for your leaving such a valuable review! I'm so glad to hear about your experience during your last trip to Morocco and that everything went as planned. It has been a great pleasure working with you and assisting you with a unique trip around my beautiful country. It's also nice to know that Mohamed, who's by the way one of our best drivers, delivered a great experience and made your trip even more informative and fun. Your notes and remarks on each guide and... Read more

Dear Hillel,

Thank you so much for your leaving such a valuable review!

I'm so glad to hear about your experience during your last trip to Morocco and that everything went as planned. It has been a great pleasure working with you and assisting you with a unique trip around my beautiful country. It's also nice to know that Mohamed, who's by the way one of our best drivers, delivered a great experience and made your trip even more informative and fun. Your notes and remarks on each guide and accommodations are also appreciated and will be shared with each supplier to continue their best services and of course, keep improving.

Again, thank you so much for allowing us to be part of this trip. I wish you all the best and I look forward to working again with you in the future.

Best,
Hakim

Our driver Nyoman was fantastic, always on ti...
Indonesia | Mar 6 - Mar 13, 2024

T
Tara M.
United Kingdom | Reviewed on Mar 17, 2024
Our driver Nyoman was fantastic, always on time and always had a smile on his face. Ana was very accommodating and the places and experiences she helped us book were all fantastic. Some more insight into what happens during Nyepi and the lead up to it would have been useful so to be able to plan more effectively around it Read more

Our driver Nyoman was fantastic, always on time and always had a smile on his face. Ana was very accommodating and the places and experiences she helped us book were all fantastic. Some more insight into what happens during Nyepi and the lead up to it would have been useful so to be able to plan more effectively around it

Activity Reviews
Experience Balinese Cooking Class
Experience Balinese Cooking Class
Indonesia

Lovely activity, which included learning about Indonesian culture and not just food. So many dishes were made which was excellent to be able to try and look out for on the rest of our trip

Experience Chocolate Factory
Experience Chocolate Factory
Indonesia

Fabulous experience with heaps of detail included and lots of things to see, try and do. The rice planting was an unexpected bonus!

Local specialist: Ana Bicanic
Ana
Ana Bicanic
Local specialist in Bali | Replied on Mar 19, 2024

Hello dear Tara,

Thank you for your review! I am happy to hear that you had wonderful time!
I will pass along your kind words to the driver.

Hope to welcome you again in this part of the world!
Best,
Ana

Our trip in Spain is well organized and planned
Spain | Feb 26 - Mar 7, 2024

Y
Ye X.
Chicago, IL | Reviewed on Mar 17, 2024
The trip was very well planned and we had a great time in Spain! All drivers and local guides are very friendly, helpful and professional. There are only two minor suggestions for Kimkim team for the future planning: 1. The train station at Madrid was more complex than it said in the provided instruction. And when we returned from Seville, our train arrived at a different part of the station and our driver was waiting at a different part. There is no sign or map to guide us to the part... Read more

The trip was very well planned and we had a great time in Spain! All drivers and local guides are very friendly, helpful and professional.

There are only two minor suggestions for Kimkim team for the future planning:

1. The train station at Madrid was more complex than it said in the provided instruction. And when we returned from Seville, our train arrived at a different part of the station and our driver was waiting at a different part. There is no sign or map to guide us to the part where the driver was waiting for us. The instruction needs to be updated.

2. We were picked up from Granada and the driver would send us to Seville. On our way to Seville, we stopped by Cordoba for a few hours to visit the great Mosque-Cathedral. The timeline was confusing based on the planning. It said we would meet with our guide at 2pm and have a 3 hour guided tour of Mosque- Cathedral, and then we will have a 2 hour free time having a meal and walking around before continuing our trip. But it turned out we arrived at Cordoba around 12:30 pm and had our guided tour as planned. Then we were picked up and continued our trip to Seville immediately. I guess something was wrong in the original plan and it probably meant we arrived earlier and had lunch before the guided tour. If we knew this was the case, we probably would have some meal before the tour at Cordoba and wouldn’t feel starving at the end of the day. But it wasn’t a big deal.

Local specialist: Beatriz De Pablo Rocha
Beatriz
Beatriz De Pablo Rocha
Local specialist in Madrid | Replied on Mar 21, 2024

Hi Ye, Thank you so much for your feedback! Will pass on the information to the entire team about it. Hope you had a lovely time in here! :) Warm regards, Bea.

João was the most responsive travel consultant I have ever worked with!
Portugal | Mar 9 - Mar 16, 2024

K
Kathleen W.
Roff, OK | Reviewed on Mar 17, 2024
We connected with João Branco through KimKim, and we were so fortunate to have done so! From our earliest planning inquiries through to our final flight home, João was tremendously responsive, helpful (and patient, as we did often have trouble making decisions!). Every detail that he arranged, from airport greetings and guided tours to reservations at hotels and restaurants, was top-notch and perfectly executed, surpassing our expectations (and we travel a lot!) -- and if at any point we... Read more

We connected with João Branco through KimKim, and we were so fortunate to have done so! From our earliest planning inquiries through to our final flight home, João was tremendously responsive, helpful (and patient, as we did often have trouble making decisions!). Every detail that he arranged, from airport greetings and guided tours to reservations at hotels and restaurants, was top-notch and perfectly executed, surpassing our expectations (and we travel a lot!) -- and if at any point we had encountered a glitch, we knew that he was right at hand to help us sort things out, because he used WhatsApp to check in with us regularly and find out how we were doing. Even someone as outstanding as João cannot control the weather, but he had given us a very accurate sense of what to expect in the Azores in March (i.e. Expect the Unexpected!) and was incredibly helpful in communicating with us and providing alternative suggestions when bad weather meant we had to cancel some planned water activities. Having someone so willing to facilitate for us, especially when we do not speak Portuguese nor know the area, made our entire trip so much more relaxing and hassle-free. We would absolutely use him again if we travelled in Portugal!

Hotel Reviews
Octant Furnas
Furnas

Tremendously welcoming and helpful front desk staff -- they greeted us with a local pineapple liqueur, communicated with a local restaurant for us, and put out breakfast for us to grab when we had to depart for the airport at 4 a.m. (!). The spa treatments were phenomenal, and the thermal bath suite - both indoor and outdoor -- was open around the clock and, while actively used by many guests, never felt crowded (though it would be extra nice if some of their lovely herbal water or cold tea brews were available poolside). Although the bedrooms are small and have unimpressive views, the hotel overall provides an indulgent experience -- great food, beautiful greenery everywhere - - but with a laid-back tone: guests wander around in their spa robes, the fun cocktail bar has a wealth of games, the dining room combines chic, grown-up eco-design with a foosball table. Perfect for a refuge for adventuring in the region!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Octant Ponta Delgada
Ponta Delgada

While the Octant is not charming on the outside, the people and the experience on the inside were outstanding, and the modern, green, design elements were original, attractive, and soothing. The team at reception (especially Luisa) and at the spa were so incredibly welcoming and eager to help in any way -- essentially, they conveyed a warm sense that "anything you would like to do, we can find a way to make happen," from booking us a slot to enjoy the thermal bath experience as a family to recommending and giving directions to their favorite hikes on the island. I only regret that the weather was not warm enough for us to enjoy the spectacular rooftop pool and bar area (though we might have hunkered down into the wind and done so anyway, if the pool had appeared to be heated, since the views and design were so amazing) The breakfast buffet (included) was a true feast and allowed us to savor local products as well as more familiar ones. In particular, the staff came to our rescue in the middle of the night when my daughter got terribly sick with food poisoning -- although they were down to a tiny overnight crew without anyone from housekeeping, the two men manning the fort rallied with whatever resources and creativity they had to help us clean up and set up an extra cot in our room when she could not stay in hers.

Authenticity & Character
Location
Great view over the harbor and convenient for downtown
Staff
Cleanliness & Comfort
Local specialist: João Branco
João
João Branco
Local specialist in Lisbon | Replied on Mar 18, 2024

Hey Kathleen,
Greetings from Portugal!
Thank you so much for your feedback and wonderful words about your experience. Super happy to know you had a great time in Portugal Mainland and S. Miguel Island. Hope to welcome you back for another adventure in the future.
Muito Obrigado,
João & Across Portugal Team

PURAAAA VIDAAAA
Costa Rica | Aug 20 - Aug 30, 2023

O
Orla O.
United Kingdom | Reviewed on Mar 17, 2024
We had a really amazing trip, that was well-planned and organised with our wants in mind. Thank you so much Randall, we really appreciate your help and that you made yourself available to us on this trip! Pura Vida :) Read more

We had a really amazing trip, that was well-planned and organised with our wants in mind. Thank you so much Randall, we really appreciate your help and that you made yourself available to us on this trip! Pura Vida :)

Hotel Reviews
Mar Inn Costa Rica
Monteverde Costa Rica
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sleep Inn Hotel Paseo Las Damas
San José
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Best Western Hotel & Casino Kamuk
Quepos

Great hotel, but poor location

Authenticity & Character
Location
unsafe and bad vibes
Staff
Cleanliness & Comfort
San Bosco Inn
Fortuna
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Mar 21, 2024

Hi Orla,

It is good to hear from you after the trip we organized for you and Adam last year in our country.

We are delighted that you enjoyed your time in Costa Rica and we look forward to seeing you again soon exploring some other exotic areas in our country.

Best,
Randall

Gary was such a pleasure to deal with from th...
Australia | Mar 9 - Mar 16, 2024

K
Ken K.
Lake in the Hills, IL | Reviewed on Mar 17, 2024
Gary was such a pleasure to deal with from the beginning he answered all questions very quickly. Once we started our trip things went flawless every pickup was on time our hotels were nice and in great locations. I would recommend Gary to anyone looking to book an Australia vacation. I would like to thank him for making our time there so special. Thanks again Ken. Kasbohm Read more

Gary was such a pleasure to deal with from the beginning he answered all questions very quickly. Once we started our trip things went flawless every pickup was on time our hotels were nice and in great locations. I would recommend Gary to anyone looking to book an Australia vacation. I would like to thank him for making our time there so special. Thanks again Ken. Kasbohm

Hotel Reviews
Desert Gardens Hotel
Yulara

My two-night stay at Desert Gardens Hotel in Uluru was unforgettable. The hotel's location was perfect. The hotel staff were knowledgeable and provided great service.

Rydges Sydney Airport Hotel
Mascot, Sydney, NSW

My one-night stay at Rydges Sydney Airport Hotel was convenient and comfortable. The proximity to the airport was a plus, and the hotel amenities were great. The staff were helpful, and the room was clean and cozy

Pacific Hotel Cairns
Cairns

During my two-night stay at Pacific Hotel Cairns, I was impressed by the stunning views and comfortable accommodations. The hotel staff were friendly and helpful, making my stay enjoyable.

Authenticity & Character
Location
Loved the view from balcony
Staff
Cleanliness & Comfort
PARKROYAL Darling Harbour
Sydney
Authenticity & Character
Location
We could walk to everything
Staff
Cleanliness & Comfort
Activity Reviews
Day trip to the Great Barrier Reef
Day trip to the Great Barrier Reef
Australia

This activity was memorable, snorkeling in this location was one of the higlights of our trip. The guides were awesome!

Quality of Experience
Sounds of Silence Dinner
Sounds of Silence Dinner
Australia

Highly recommended activity to do, it has our highest points!

Quality of Experience
Local specialist: Gary Topic

Extraordinary, solo, three-week trip to Egypt.
Egypt | Feb 15 - Mar 6, 2024

Lorraine
Lorraine L.
New Orleans, LA | Reviewed on Mar 17, 2024
My extraordinary, solo, three-week trip to Egypt and Petra fulfilled a life-long dream. KimKim’s agents helped make this a fabulous, stress-free adventure every step of the way. My guides, including Mahmoud Gawish, Mohamed Kamal, “Jimmy” and others were all knowledgeable, thoughtful gentlemen. The drivers, including Said in Cairo, “Mr. Ferrari” and Shadi in Jordan, and private car were all top-notch. Multiple airport transfers were incredibly smooth. I may have forgotten some of the others... Read more

My extraordinary, solo, three-week trip to Egypt and Petra fulfilled a life-long dream. KimKim’s agents helped make this a fabulous, stress-free adventure every step of the way. My guides, including Mahmoud Gawish, Mohamed Kamal, “Jimmy” and others were all knowledgeable, thoughtful gentlemen. The drivers, including Said in Cairo, “Mr. Ferrari” and Shadi in Jordan, and private car were all top-notch. Multiple airport transfers were incredibly smooth. I may have forgotten some of the others who helped make me feel so welcome, cared-for and well informed. The Egypt agent, Lareine, was always responsive, helping me tailor the trip, choose congenial accommodations, answering questions and helping with itinerary tweaks during my trip. I am so glad I saw some places that others sometimes miss, such as the tomb of Seti I and the stunning temples of Abydos and Dendera. It was all magnificent. Thanks so much to all.

Hotel Reviews
Ashranda Dahabiya Boat
Cairo

The dahabiya trip was a definite highlight of my 3-week trip. My cabin and bathroom were comfortable, quite, very clean. The open, covered deck offered so many options of comfortable seating for lounging, reading, enjoying afternoon tea and our evening wine, as we glided down the Nile. Seeing so many timeliness vistas and then docking directly where our visits took us added a dimension of relaxation and ease to my adventure. It was lovely to be able to share the days and meals with my six other shipmates plus our two guides. All of our meals were delicious and varied, with plenty of fresh fruit and dessert options. The ship's crew go above and beyond to provide every service requested. This really is an experience not to be missed.

Authenticity & Character
Watching the crew unfurl the sail was a special treat. I felt that the crew took special pride in their ship --the deck gleamed, tables were set "just so".
Location
I boarded in Aswan and sailed to Luxor. I wish it could have been longer!
Staff
See above comments. Everyone was great.
Cleanliness & Comfort
The deck seating offered especially comfortable areas to lounge and relax. There were only 7 of us, plus the 2 guides, so there were ample space for all. Oh, and the wifi was great as well.
Sofitel Winter Palace
Luxor

Everything you expect in a first-class hotel -- comfortable, elegant guest room and public spaces. Thoughtful touches like the little rose by my bedside one evening. The gardens are absolutely phenomenal -- walking through them is a walk in paradise. Lavish breakfast buffet with excellent French press coffee. Best of all, for me, was sitting on the beautiful front terrace sipping a glass of chilled Egyptian Rosé wine watching the glorious sun set over the west bank of the Nile. Stuff dreams are made of.

Authenticity & Character
Location
My front window faced out toward the Nile and the gardens in back of the hotel were a delight morning and evening -- perfect bookends for my busy days exploring tombs and temples. The Luxor temple is within easy walking distance.
Staff
I did not get his name, but the bartender on the front Terrace was such a courteous gentleman. I am a mature lady, traveling alone, and he made me feel welcome and attended to. On my last evening, I said good bye and he said I must come back to my terrace seat again some day. I wish I could!
Cleanliness & Comfort
Le Riad de Charme
Cairo

I loved this delightful, unusual hotel in the heart of Cairo's old Islamic quarter. I was able to experience three different suites, each of them large and completely comfortable and charming. I appreciated the lovely fruit bowl in my room and the chocolate-covered dates on my bedside table. I enjoyed the busy neighborhood but some people might find it a bit noisy -- the hotel thoughtfully provides earplugs and I slept well every night. I spent many happy moments observing the lively scene from the balcony of the hotel Tea Room. The Zeeyara Roof Top Restaurant is excellent -- absolutely the best dining experiences I had in all of Egypt. Breakfast options were so delicious and the dinner menu was varied and always perfectly executed and presented.

Authenticity & Character
The hotel is situated on historic El Moez street, surrounded by historic mosques, near to the Khan el-Khalili Bazaar. From noon till early morning, the street is bustling with families visiting the shops, restaurants, tea and coffee shops.
Location
I loved the busy energy of the historic street but it is a bit out of the way from other restaurants and Cairo sights you might want to visit. I was very fortunate to have the private driver to take me to everything. As a single lady, traveling alone, I always felt safe walking down the street in the early evening and joining in the bustling scene -- watching the stilt-walkers, bicyclists delivering bread, families enjoying ice cream and cotton-candy.
Staff
The different front desk representatives were always helpful and the housekeeping staff were gracious.
Cleanliness & Comfort
Great beds. Earplugs are a good plus. Bathrooms are particularly ample and well- provisioned. It was so nice to have a comfortable sitting room to relax in after a busy day of sight-seeing.
Local specialist: Lareine El Dakhly

Stress-free trip
Portugal | Mar 9 - Mar 16, 2024

Ashley
Ashley B.
Harrison, NJ | Reviewed on Mar 17, 2024
Pedro, our local booking agent was fantastic, the communication from him & his team was incredible. Everything was well planned and perfectly executed. He connected us with some wonderful local people. No stress for us, all we had to do was show up at the correct time and location. All transfers and tickets were coordinated. Read more

Pedro, our local booking agent was fantastic, the communication from him & his team was incredible. Everything was well planned and perfectly executed. He connected us with some wonderful local people. No stress for us, all we had to do was show up at the correct time and location. All transfers and tickets were coordinated.

Hotel Reviews
PortoBay Marquês
Lisbon

It was clean, quiet and safe with all the normal amenities. Staff was friendly. We loved our little “suite” set-up. Had one main shared door and then each room had its own locking door - perfect for families or friends traveling together.

Authenticity & Character
Let me share that there is nothing wrong with this hotel. The 3 stars is only because it didn’t feel like a special Portuguese hotel. It felt like many American hotels but with a bidet. It was more business like and perhaps that’s the majority of their guests?
Location
It’s a good location for sleeping quietly, we were on the inside walls (so no view, but we didn’t care about that) but because it was on a side street & deadend it was super quiet for sleeping which we appreciated. It’s a little bit of a walk to get to where “downtown” Lisbon is.
Staff
Rating both front desk & restaurant, everyone was professional and helpful. The only reason for dropping a star is that I didn’t really get to know them. The one who was a standout was Katiya, she was incredibly helpful and friendly, she personally gets 5 stars.
Cleanliness & Comfort
Housekeeping did a fantastic job! Beds were comfortable, blackout curtains and really quiet to sleep at night.
Condes de Azevedo Palace
Porto

Loved this place! It was like having an AirBNB with the services of a hotel. The location was great, it’s an easy walk to most things in Porto and yet perfectly quiet at night. I thoroughly enjoyed chatting with all of the staff, particularly Diogo. The place itself had a full kitchen with a washer, living room, and 2 floors - 2 bedrooms upstairs. This would be a great place for anyone who needs to stay for a long period of time. The breakfast offered was always good and a little different each day. Note: This might be a challenge for someone with mobility issues as there are steps to enter the hotel and several steps to get up to the bedrooms. Traveler tip: If you are relying on wi-fi during your travels, ask the hotel for their travel phone device that has maps and recommendations loaded - nice feature but we didn’t know about it until last night there.

Authenticity & Character
They did a beautiful job renovating while keeping the structure & elements of the palace in tact.
Location
We liked that it was located in a place where we could walk easily to most areas and yet, just outside of the central city’s busy/noisy area.
Staff
Everyone was so friendly and always willing to be helpful. We interacted with Diogo, Marissa & George the most - all of them were great. And the ladies at breakfast, never got their names, but very sweet and they made a great breakfast every morning!
Cleanliness & Comfort
Beds were comfortable, it had modern accommodations and it was quiet.
Activity Reviews
Discovering Belém's Charm on a Tuk-Tuk Ride
Discovering Belém's Charm on a Tuk-Tuk Ride
Lisbon

This was a little more touristy and scripted. That said, our driver was personable and tried to make it enjoyable for us. To discover Belem you need to drive to get out there if you are staying in the heart of Lisbon. We weren't fans of being driven in a TukTuk on the busy streets. Our driver was fine and there weren't any problems, but having done it, I think I would have chosen another option to get out to Belem.

Quality of Experience
Didn't love taking a TukTuk from downtown Lisbon to Belem, nothing against the company or driver, we just didn't feel super safe in a TukTuk. Perhaps getting out to Belem and then catching a TukTuk to show the area might have felt better. Also for us, this followed a walking tour and it wasn't necessary to hear things about the downtown Lisbon area again.
Guides, Drivers and Staff
The driver was friendly and mostly knowledgeable of the area, although it felt a bit scripted vs. natural conversation. I imagine it's a bit hard to be really personable when they have to focus on driving and giving info.
Transport
They were on time, the vehicle is a TukTuk and as safe as I guess a TukTuk can be. The driver was careful. At the end of the tour, he delivered us to our hotel which was nice.
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Portugal

This is a beautiful and charming town and we were happy to see it. The palace was nice but there were lines although they moved quickly. The grounds (gardens and lakes) are pretty, be sure to walk around. We didn't need a full day in Sintra, but it was nice to see.

Quality of Experience
We had the flexibility to do whatever we wanted and for however long we wanted. We chose to leave Sintra a little early and explore another area.
Guides, Drivers and Staff
We had a private driver for the day, Nelson and he was great. Professional and was open to bringing us anywhere. He was so kind to let us borrow his hot spot as we were relying on local wi-fi.
Transport
The vehicle was larger than we probably needed, but super clean and Nelson was skilled at driving it through the narrow streets.
Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Portugal

This was such a unique experience to Portugal. We typically are not night owls and tend to eat dinner on the early side. We were given the option of the earlier Fado or later and chose the later because it's the one that the Portuguese people tend to join and enjoy. We wanted a local's perspective and we got it!

Quality of Experience
Quaint little place with lots of energy and life. Fado musicians were amazing.
Food
It was easy - start off with some bread & spreads. Order wine, pick a main course from either 2 fish or 2 meat dishes and your choice of dessert.
Lisbon's Historic Odyssey on a Private Walking Tour & Tastings
Lisbon's Historic Odyssey on a Private Walking Tour & Tastings
Lisbon

We had Pedro as our guide, he was great! Even though he's originally from Porto, he was very knowledgeable about Lisbon and its history. He was up for adapting the tour in any way that we wanted, our preference was for him to show us the highlights and give us a lay of the land so that we could navigate on our own afterwards. We enjoyed our personal conversations with him, he was very natural and adaptable. He gave us some great recommendations along the way and shared many good tips too. I should have taken notes as he referenced things because later on I realized we wanted to go to a restaurant that he recommended and had to reach back out - got our answer though which we appreciated. The tour ends on a very special note with wine tasting and pairings. It was the perfect way to relax and end the tour.

Quality of Experience
Our guide, the overall tour and the end of the tour - all super!
Guides, Drivers and Staff
Pedro was down to earth and just great!
Transport
Pedro met us at our hotel and we walked from there!
Indulge in Elegance on a Guided Winery Tour Infused with Tastings and a Delicious Lunch
Indulge in Elegance on a Guided Winery Tour Infused with Tastings and a Delicious Lunch
Portugal

First we had lunch and then did a winery tour with a tasting. The restaurant within the hotel, was fine dining with beautiful views. Wine pairing with delicious food. I traveled with college aged daughters who had not tried wine before, this added to the fun of the experience. The wine was great! Many options to pick from for the tasting and can also make purchases. The grounds were simply beautiful even in the off season.

Quality of Experience
Food & wine were perfect.
Guides, Drivers and Staff
Restaurant - the staff were prompt & professional and we had Eduardo as our guide, he was great and knowledgeable. He shared how he used to help stomp grapes when he was a child.
Transport
Ivo was super and knew the area and took us off the beaten path.
Scenic Voyage along the Douro River aboard an Exclusive Boat
Scenic Voyage along the Douro River aboard an Exclusive Boat
Portugal

The boat was perfectly fine, the Captain was pleasant and the ride on the river was relaxing. We only did an hour and that was plenty of time. We got lucky with nice weather but there is an enclosed cabin if it were to rain and they have blankets on board too. The reason for the 3 stars is it was a private boat trip and nothing special l. We had to download an app which made it feel impersonal. I could understand having to use an app with a public boat trip where everyone speaks a different language but this trip was just for us. It just wasn’t special.

Quality of Experience
Ditch the app for private trips.
Guides, Drivers and Staff
Talk more with the guests.
Transport
Everyone was on time and the boat ride was calm & safe.
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service
Portugal

We loved our ride to Douro Valley. Ivo was our driver but he’s also a guide and knows both Porto & Douro Valley. We learned so much from him. He’s the BEST!! One of our favorite moments was going off the beaten path and seeing an area that we would have never seen on our own.

Quality of Experience
The entire day out there was lovely.
Guides, Drivers and Staff
Ivo is a great conversationalist, he’s funny and he’s knowledgeable about the area. And he’s a skilled driver! There are some tricky roads with no guardrails and he knew how to navigate. We especially loved that he took us off the beaten path (with our permission of course).
Transport
Comfortable ride with a great driver! Very clean vehicle and water was available. Thank you Ivo!!
Porto's Historic Odyssey on a Private Walking Tour
Porto's Historic Odyssey on a Private Walking Tour
Porto

We were given a great overview of Porto. Sara was a lovely guide and knew her history. She told us tips along the way that helped us navigate on our own afterwards.

Quality of Experience
It was a private tour, we could go at our own pace and ask as many questions as needed.
Guides, Drivers and Staff
Sara was lovely and knowledgeable!
Local specialist: Pedro Luis
Pedro
Pedro Luis
Local specialist in Lisbon | Replied on Mar 17, 2024

Dear Ashley,
Thank you so much for your detailed review and feedback - it is super important to us.
I am super happy to hear you had an excellent time in Portugal :)
Safe Travels,
Your Friend in Portugal - Pedro

A trip to remember
Thailand | Feb 22 - Mar 9, 2024

R
Reuven H.
Tel-Aviv | Reviewed on Mar 17, 2024
All four guides and drivers were great, knowledgeable and dedicated. The itinerary was planned according to our wishes and the interactive software is amazing and effective, not to mention our specialist. Read more

All four guides and drivers were great, knowledgeable and dedicated. The itinerary was planned according to our wishes and the interactive software is amazing and effective, not to mention our specialist.

Hotel Review
Vana Belle, a Luxury Collection Resort, Koh Samui
Surat Thani
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Half Day Snorkeling at Koh Tan & Koh MadSum by Private Long-Tail Boat
Half Day Snorkeling at Koh Tan & Koh MadSum by Private Long-Tail Boat
Koh Samui
Quality of Experience
Local specialist: Kien Nguyen

A special shoutout must be made to Hien, our ...
Vietnam | Feb 28 - Mar 16, 2024

Susan
Susan R.
Canada | Reviewed on Mar 17, 2024
A special shoutout must be made to Hien, our agent. We cannot say enough about her! She organized a beautiful trip for us in Vietnam with drivers and guides starting in Hanoi and ending in Ho Chi Min City. Various activities were organized in every destination which really gave us the feel of local culture and customs such as cooking activities, bicycle riding and meeting local people. It added immeasurably to the experience. Everything worked like clockwork. The hotels were 5 star all the... Read more

A special shoutout must be made to Hien, our agent. We cannot say enough about her! She organized a beautiful trip for us in Vietnam with drivers and guides starting in Hanoi and ending in Ho Chi Min City. Various activities were organized in every destination which really gave us the feel of local culture and customs such as cooking activities, bicycle riding and meeting local people. It added immeasurably to the experience. Everything worked like clockwork. The hotels were 5 star all the way. Hien was available at all times to answer all our questions. When we had to leave early due to a family emergency she changed all the flights immediately and made the process very smooth. We cannot say enough about her excellent planning, efficiency and personal attention. She made our trip a memorable one in every way! Thank you Hien!

Hotel Reviews
Pilgrimage Village Hue
Hue

Gorgeous hotel in a fabulous garden setting. Excellent services, wonderful staff, particularly Nguyen Thanh, one of the managers, and Claudia the Maître D’hôtel. A big commendation to them for their warmth and kindness during a family emergency.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Elite of the Seas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tam Coc Garden Resort
Ninh Binh

Wow, what to say about this place? Fabulous location in a gorgeous garden setting with bungalows set in the property. Everything was 5 star including the wonderful staff.

Authenticity & Character
Location
Staff
Everyone was friendly and welcoming. The women who did the massages were outstanding!
Cleanliness & Comfort
La Siesta Classic Hang Thung

Beautiful modern hotel in old Hanoi. Nguyen Ha at the front desk was extremely helpful which was much appreciated. Christina, a waitress in the restaurant, was charming and sweet, and the staff in general were wonderful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Silk Path Grand Resort & Spa Sapa
Lao Cai

Absolutely glorious hotel! 10 star!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Hien Do
Hien
Hien Do
Local specialist in Vietnam | Replied on Mar 24, 2024

Dear Susan & Peter,
Thank you for your kind words and thorough feedback! It warms my heart to that you had a great and memorable trip to my homeland with our team.
We’re very grateful for travelers like you and hope to see you and Peter again.
Best wishes!
Hien

Loved everything about our Vietnam/Cambodia trip
Vietnam | Feb 15 - Mar 9, 2024

Mary
Mary F.
Canada | Reviewed on Mar 17, 2024
We have never booked a trip like this with a travel agency before and I have to say it was an amazing experience. We were thrilled to find out KIMKIM operates in other places around the world. The attention to detail and quick responses by our travel agent Hien before and during the trip made us feel totally at ease. All our guides were so knowledgable, had a good command of English and were eager to have us get the most out of each excursion. However Victor in Vietnam and Wibol in Siem Reap... Read more

We have never booked a trip like this with a travel agency before and I have to say it was an amazing experience. We were thrilled to find out KIMKIM operates in other places around the world. The attention to detail and quick responses by our travel agent Hien before and during the trip made us feel totally at ease. All our guides were so knowledgable, had a good command of English and were eager to have us get the most out of each excursion. However Victor in Vietnam and Wibol in Siem Reap went the "extra mile" for us. Although it is hard to pick our favourite excursions the top three would be our time in Pu Long Nature Reserve, Tam Coc river tour and the Vespa Food tour in Ho Chi Min City.

Hotel Reviews
LCS Hotel

This hotel is a little tired, looking however our rooms which had been upgraded were both spacious and clean. The issue with this hotel was the location. It is the only place I didn't really feel safe walking around at night. There was a breakfast room on the roof and also a small pool up there.

Authenticity & Character
Location
It is too far away from places one might want to see.
Staff
Cleanliness & Comfort
Royal Crown Hotel & Spa

Wonderful hotel in a great location with an extensive breakfast room with so much food variety. There are two pools for swimming in with an adjacent bar. There is a fantastic spa on site that offered so many services. There was a roof top bar with food as well. I would defiantly recommend this hotel in Siem Reap.

Authenticity & Character
Location
Staff
Blue Diamond Luxury Hotel

I think if you are staying in Ho Chi Minh you could do better staying somewhere else. The hotel is dated and tired. the location of the shower in the bathroom with regards to the toilet and tub is really strange and water ended going everywhere. The design is strange. The room was really small and there was no place for luggage. On our return we had a better room but the bathroom remained an issue in terms of water. The breakfast offerings were just okay.

Authenticity & Character
Location
Staff
I felt that the staff in breakfast room were very short staffed and frustrated with the situation.
Cleanliness & Comfort
Cozy An Boutique Hotel Hoian
Hoi An

Hands down favourite hotel of the whole trip! The staff was wonderful and were very helpful with so many things. The rooms and the decor in general was just excellent. The hotel had bikes we could use. There was a beautiful pool which we sat beside while having morning coffee. The restaurant for lunch (one day) and breakfast everyday was fantastic. Although the location is a little bit far away from the old town, it was well worth the effort and easy to get a tuk tuk.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Rosaleen Boutique Hotel
Hue

The location of this hotel is excellent. The lobby was wonderful. However the room was really disappointing. The room felt dirty, but it was really just a mold situation. The shower curtain needs to be replaced. Of all the hotels this was our least favourite.

Authenticity & Character
Location
Staff
I think they need someone on the front desk who speaks more English for when there are issues.
Cleanliness & Comfort
Stellar of the Seas
quảng ninh

What a treat from the moment you go on board until you leave. Our room was great although the shower/ bathing situation made no sense and water went everywhere. The activities and tours that were an option were all fun and we are really glad we took advantage., from kayaking off the boat, to a morning cave tour and a trip to Cat Ba Island. What made the entire trip was the crew and staff. Eric was fabulous and so was the fellow who coordinated and ran the excursions. I just can't recall his name. Well worth the splurge!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Le Clos Du Fil Hotel
Ninh Binh

This was one of our favourite hotels on many levels. The atmosphere and the embroidery theme was really lovely. The gift shop had so many options of items to buy. I didn't purchase I piece of art that I am so excited to hang in my home. There was a pool that we didn't use, but it looked great. We used the spa and had massages that were very theraputic. The room was spacious and very clean. The breakfast room and options available was extensive. Also there were bikes for our use. If you are staying in Ninh Binh you can't go wrong here.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pu Luong Eco Garden

This was magical place partially based on the sheer location. The view of the valley was specular in the morning and evening. If you are staying in the main building I would suggest staying on the second floor. Having a pool was a fun option.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
San Boutique Hotel Hanoi

The San Boutique was a wonderful location. So great to be able to walk to the lake in the morning and see all the women doing Tai Chi. The breakfast was delicious and offered lots of options. What really stood out was the staff, they were all so helpful and kind.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Hien Do
Hien
Hien Do
Local specialist in Vietnam | Replied on Mar 20, 2024

Dear Mary,
We are very thrilled to hear that you enjoyed your holiday in Vietnam & Cambodia.
Thanks for your kind words about me and our guides. I'll pass the review on to the team and I'm sure they will really appreciate it too!
Thank you again for trusting our company and kimkim, and hope you will visit us again for Thailand trip for example ;)
My very best from Hanoi <3
Hien

Mohammed , our driver, was outstanding. He di...
Morocco | Mar 1 - Mar 16, 2024

J
Judy S.
Richmond, CA | Reviewed on Mar 17, 2024

Mohammed , our driver, was outstanding. He did everything possible to make us feel comfortable, safe and taken care of. And he was fun to be with
Our guides were all different in how they interacted with us, some more formal than others. They were all knowledgeable and flexible. My favorite guide was Hanin in Marrakesh who was determined to feed us everything. Also our guide in Fes who knew so much and sang to us also

Local specialist: Hakim ALIBOUCHE
Hakim
Hakim ALIBOUCHE
Local specialist in Agadir | Replied on Mar 25, 2024

Dear Judy,

Thank you so much for your motivating and positive review. It's a pleasure to hear that you had a great time in Morocco and that you enjoyed our services from Mohamed, your driver, to the local guides and accommodations. I'll make sure your valuable words are shared with each supplier. They'll be more than glad to read your valuable comments.

We all hope to work again with you and your loved ones soon. It would be our great pleasure to offer you another memorable experience at one of our destinations.

Best,
Hakim

Very well planned trip in Portugal . We have ...
Portugal | Mar 4 - Mar 16, 2024

Bao Phuong
Bao Phuong L.
Canada | Reviewed on Mar 17, 2024
Very well planned trip in Portugal . We have spend a great 13 days with the organization of Raquel , trip plan had been well adapted to our needs and preferences.
Each guide in every single tour is very knowledgeable and amicable, they adapted extremely well to what we ask for . Raquel has been very attentive to our request , she is always in touch with us almost daily .
I highly recommended this tour and now looking forward to book next tour in South Korea !!!!!
Thank you Raquel , you...
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Very well planned trip in Portugal . We have spend a great 13 days with the organization of Raquel , trip plan had been well adapted to our needs and preferences.
Each guide in every single tour is very knowledgeable and amicable, they adapted extremely well to what we ask for . Raquel has been very attentive to our request , she is always in touch with us almost daily .
I highly recommended this tour and now looking forward to book next tour in South Korea !!!!!
Thank you Raquel , you are absolutely amazing !

Hotel Reviews
Évora Olive Hotel
Évora

Very modern reception area, room average size a bit stuffy

Authenticity & Character
Except reception area which is so modern , room is very average
Location
Close to all major sites, walkable
Staff
Cleanliness & Comfort
Boutique Hotel Vivenda Miranda
Lagos

Such a nice hotel and staff

Authenticity & Character
Every room has different set up make hotel very charming
Location
So close to beach , hotel is absolutely charming
Staff
Hotel has best staff from reception , restaurant to cleaning , everyone is so helpful and smiling
Cleanliness & Comfort
Portugal Boutique City Hotel
Lisbon

Very nice boutique hotel , well situated

Authenticity & Character
Very modern boutique hotel, room very big with balcony , bed very comfortable
Location
Close to Main Streets, main squares, lots of restaurants around
Staff
All staff from reception to restaurant are very efficient, a bit cold though
Cleanliness & Comfort
Room big , bed comfortable, very nice
Pestana Vintage Porto
Porto

Very well located hotel, our room has river view and balcony . Staff is so kind , do all their best to make our stay the most pleasant .

Authenticity & Character
Big hotel with several buildings connected, nice room , good size , but still keep the character of old house
Location
Staff
Cleanliness & Comfort
Activity Reviews
Discover Portugal’s Origins: Guimarães & Braga
Discover Portugal’s Origins: Guimarães & Braga
Porto

All guides were high-quality and were very accommodating towards my husband. But Braga's guide was exceptionally awesome!

Guides, Drivers and Staff
Discover Rural Algarve
Discover Rural Algarve
Portugal

We spent three days in Lagos, and everything was lovely. I would do it again.

Dinner With Locals: A Homemade Portuguese Experience
Dinner With Locals: A Homemade Portuguese Experience
Lisbon

This was the highlight of our trip. It was so interesting to taste the local cuisine from a lovely couple home. The food was delicious and something you wouldn't normally find in a restaurant.

Quality of Experience
Food
Private Transfer {{start_location}} to {{end_location}} via Coimbra
Private Transfer {{start_location}} to {{end_location}} via Coimbra
Portugal

Everything was good, but we wish we had more time and someone with us to show us the oldest university. Unfortunately, we skipped that visit because we didn't know where to start from.

Douro Valley Highlights: Wine, Olive Oil & River Cruise
Douro Valley Highlights: Wine, Olive Oil & River Cruise
Porto

The Douro Valley excursion was a lovely experience, but nothing too remarkable. We enjoyed the wine and olive oil tastings, as well as the relaxing river cruise. The scenery was beautiful, and it was a nice break from the city. Overall, it was a delightful day out.

Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Mar 18, 2024

Dear Bao, I really appreciate your kind words and taking the time to share the highlights of your trip to Portugal. I'm so pleased that you and Chon had a wonderful trip!😍 I will pass your words on to our local guides, who will love to hear that they have contributed to a memorable trip. I wish you both a fantastic next adventure in South Corea and all the best for the future. It has been a pleasure! x Raquel

Last minute plans to travel Bolivia that didn't disappoint!.
Bolivia | Mar 1 - Mar 10, 2024

Mick
Mick W.
Newark, NJ | Reviewed on Mar 17, 2024
We organised a trip to Bolivia originally for 10 days and Camila responded very quickly and came up with an agenda.From our end it was all very last minute due to personal reasons so we were very happy with the quick and helpful responses from Camila as we refined our trip back to 9 days total.
Well what can we say. It was all amazing and difficult to pick out the highlights as our intent was to see as much as possible in our short time. This meant leaving out any viewing of the Amazon and...
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We organised a trip to Bolivia originally for 10 days and Camila responded very quickly and came up with an agenda.From our end it was all very last minute due to personal reasons so we were very happy with the quick and helpful responses from Camila as we refined our trip back to 9 days total.
Well what can we say. It was all amazing and difficult to pick out the highlights as our intent was to see as much as possible in our short time. This meant leaving out any viewing of the Amazon and northern areas other than a great trip to Lake Titicaca and the surrounds.We then had a few days in La Paz which were great. The altitude did affect us but not to the extent of spoiling our trip. The Inca Trail we walked I think should have been listed as moderate to difficult because of the uneven terrain.Once again we still managed it well but maybe a little slowly.
We have to say all our guides were attentive, professional and gave us their all. Orlando, William,Johnny and David and their respective drivers. a particular thumbs up for Paolino! our fantastic driver on the salt Flats.This guy really went the extra for us. If we've left anyone out it is not our intent. The staff that cared for us were all fantastic as was the programme drawn up by Camila. We travelled into Bolivia from San Pedro, Chile crossed the border which was a drawn out experience but then we were up and away. The accomodation was all very good. We guess the measure is " would we use this company agin or recommend it to family or friends. Most definitely YES! Micky and Robyn

Hotel Review
Mi Pueblo Samary Hotel Boutique
Sucre

We really enjoyed this Hotel. The food was great. Why eat out when you can have quality food like this in house. A great breakfast, good coffee- very important and the view from the upstairs balcony on a great day was fantastic. This old Villa has been tastefully furnished and is abound with lovely furniture, paintings and relics of the colonial days. Ideally situated close to the town centre and other amenities it provided us within a restful and interesting stay over.

Authenticity & Character
Location
Waking distance to the town centre and plenty of restaurants and places to see.
Cleanliness & Comfort
Local specialist: Camila Rojas
Camila
Camila Rojas
Local specialist in La Paz | Replied on Mar 19, 2024

Hola Micky and Robyn!

Thank you so much for your kind words! I will share the review with our guides and drivers because these reviews only drive us to continue improving.
It was lovely to have you in Bolivia! Saludos y buena suerte!

we book 8 days for our honeymoon in Vietnam ...
Vietnam | Mar 7 - Mar 16, 2024

D
Debora aradí N.
Australia | Reviewed on Mar 17, 2024
we book 8 days for our honeymoon in Vietnam with this agency , in Vietnam basically we were by ourselves, just 2 days we had tour guides ( the one in the historical Vietnam was awesome ) the other days where we just had hotels and taxis and no other guide. we also covered most of the food apart from the free breakfast at the hotel.
Most of the hotels where amazing just one didnt meet our expectations , there was no restaurants , no shops to walk to, we where stuck in the bush with a poor...
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we book 8 days for our honeymoon in Vietnam with this agency , in Vietnam basically we were by ourselves, just 2 days we had tour guides ( the one in the historical Vietnam was awesome ) the other days where we just had hotels and taxis and no other guide. we also covered most of the food apart from the free breakfast at the hotel.
Most of the hotels where amazing just one didnt meet our expectations , there was no restaurants , no shops to walk to, we where stuck in the bush with a poor maintence hotel , I think the agency didnt check the place before they send us there. that experience was not good at ALL , but Trang change us the next day after show her photos of how insane that place is.
in day 8 we found out we should buy our departure flight and actually the DEPARTURE FROM DANANG included in the itinerary was just a taxi to the Airport, that took us by surprise because we were in the middle of the country and we started the tour in Hanoi and Trang new that we had tickets book from Hanoi to Sydney, so that was a HUGE suprise that actually we didnt have departing flight , in the last minute we got tickets.
I guess Kim Kim is better planing for families , otherwise is not worth it, i wish i new this earlier.

Hotel Reviews
Nesta Hotel Danang
Danang
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hong Ngoc Dynastie Hotel & Spa
Hanoi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cat Ba Ecolodge

the photos in the website look amazing but in real life this place need maintenance.

Authenticity & Character
have some maintence , is beautiful but everything is falling apart
Location
Staff
smile doesn't cost
Cleanliness & Comfort
clean better the rooms.
Sena Cruise
Ha Long

exceptional services,this time of year it was too cold for swiming but still was a lot fun , warm people, amazing food, please don't book just 1 day.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Trang Pham
Trang
Trang Pham
Local specialist in Hanoi, Vietnam | Replied on Mar 19, 2024

Hi Debora,

Thanks for your feedback of trip

Wish you all the best,

Best regards
Trang

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