Kimkim Trip Reviews

4.8
Based on 19,457 ratings
Read 19,457 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

What a Trip!
Chile | Dec 26 - Jan 3, 2024

Ming
Ming C.
Spring Valley, NV | Reviewed on Jan 11, 2024
Jesse helped us planned Chile and Bolivia trip. In Chile, we went to Atacama Desert and Easter Island. As for Bolivia, we only had time for Uyuni Salt Flat. Read more

Jesse helped us planned Chile and Bolivia trip. In Chile, we went to Atacama Desert and Easter Island. As for Bolivia, we only had time for Uyuni Salt Flat.

Hotel Reviews
Nuevo Amanecer
Uyuni
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mallku Villa Mar Hostel
Uyuni

We didn’t stay at this place. The 3rd night was the same place as the first night. Terrible.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cordillera Refuge
Uyuni

Villa Mar was our first hostel in Uyuni. This hostel didn’t provide toilet papers, soap and bath towels. Meals like spaghetti didn’t taste good at all . The 2 ladies in the kitchen were not friendly. I wish the names of the hostels were listed in our itinerary and not just Cordillera Rufuge. We would have requested for a different hostel or hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Don Raul
San Pedro de Atacama

This is a very nice hotel. The front desk people were extremely helpful. This hotel is walking distance to restaurants and shopping places.

Authenticity & Character
You can refill your water bottle at the restaurant.
Location
Close to restaurants, supermarket, and shopping places
Staff
Very helpful
Cleanliness & Comfort
Local specialist: Jesse Barrera
Jesse
Jesse Barrera
Local specialist in Santiago | Replied on Jan 11, 2024

Hi Ming,

I'm glad you liked the accommodation in San Pedro 😊 Thank you for the feedback in regards to Uyuni! I hope you still enjoyed the sight-seeing and excursions during your adventure.

All the best in your future travels,
Jesse

Vietnam 2024
Vietnam | Dec 28 - Jan 9, 2024

N
Nikhil J.
Germany | Reviewed on Jan 11, 2024
Our entire journey from the north to south was well organized. We had Mr Hiệp as our guide during our days in the north, Mr. Nguyen in the central part for Hue, Kevin in Hoi An and Ms. Sara in the southern part. The guides showed us all important locations in the regions. Many a times lunch was included as part of our trip, and the guides asked for our dietary needs beforehand and passed the information on to the restaurant. There was flexibility in modifying the itinerary as per our... Read more

Our entire journey from the north to south was well organized. We had Mr Hiệp as our guide during our days in the north, Mr. Nguyen in the central part for Hue, Kevin in Hoi An and Ms. Sara in the southern part. The guides showed us all important locations in the regions. Many a times lunch was included as part of our trip, and the guides asked for our dietary needs beforehand and passed the information on to the restaurant. There was flexibility in modifying the itinerary as per our convenience as well. Ms Vu organized the whole tour for us and was our main contact point.Most of our hotels were amazing. The only partial negative was the cruise on Halong bay Elegance Paradise. Our initial room had a very bad smell and we had to ask the cruise manager for a different room.
Overall a wonderful and memorable trip. The hotel staff were very polite and friendly!

Hotel Reviews
La Siesta Premium Saigon Hotel
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Apricot Hotel
Hanoi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Emeralda Resort Ninh Binh
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pu Luong Retreat
Thanh Hoa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Paradise Elegance Cruise
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Victoria Hoi An Beach Resort & Spa
Hoi An
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Silk Path Grand Hue
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Minh Nguyen
Minh
Minh Nguyen
Local specialist in Vietnam | Replied on Jan 15, 2024

Thank you very much for your feedback, Nikhil! We are thrilled that you had a wonderful time in Vietnam and with Kimkim. Your comments are a great source of motivation for me and my team to strive for improvement every day, and they serve as a positive sign for travelers from around the world to visit Vietnam! I will definitely share your kind words to Nguyen, Sara, Thuy Vu so that they know you appreciated their effort!

Wish you all the best,
Minh

Amazing Experience
Galapagos Islands | Nov 19 - Nov 26, 2023

D
Debbie W.
Los Angeles, CA | Reviewed on Jan 11, 2024
This was our first time working with a travel agency to pre-book all our adventures prior to arriving at our destination. Working with Alvaro at Kimkim was amazing and so easy. He was very helpful in answering all of my questions regarding weather, what to bring and things to do, as well as tips on safety and exchanging currencies. We had an amazing time at the Galapagos and loved that there was no planning during our trip and we could fully enjoy without worry. Additionally Alvaro made sure... Read more

This was our first time working with a travel agency to pre-book all our adventures prior to arriving at our destination. Working with Alvaro at Kimkim was amazing and so easy. He was very helpful in answering all of my questions regarding weather, what to bring and things to do, as well as tips on safety and exchanging currencies. We had an amazing time at the Galapagos and loved that there was no planning during our trip and we could fully enjoy without worry. Additionally Alvaro made sure that we had someone's contact info in case we had any questions throughout our trip: we were connected to the local guide at each island we visited. Thank you Alvaro for taking care of us and making our experience to the Galapagos Islands an unforgettable one!

Activity Reviews
Exploring the Underwater World: Diving Day in Santa Cruz
Exploring the Underwater World: Diving Day in Santa Cruz
Galapagos Islands

This was the absolute most amazing dive we've ever done. In speaking with a dive master on the boat who has dove when areas around the world, he mentioned the Galapagos was his number one. Just in our first dive, we saw everything from eagle rays, to white tipped sharks, to a school of hammerheads, and even a bait ball! It was truly an incredible adventure. The crew was also fun and passionate about their work. You can tell they love what they do and they love showing people what they do. Would definitely dive with Galadiscovery again!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Wildlife Encounter at Los Tuneles (Cabo Rosa)
Wildlife Encounter at Los Tuneles (Cabo Rosa)
Galapagos Islands

Darwin, our tour guide, was absolutely amazing. You can tell he was very passionate about the wildlife and his excitement was contagious. He was very knowledgeable about the different species of birds and sea life we encountered and was able to answer all our questions. Moreover he was also a great photographer and got a photo of us both in mid air on the first shot. Truly an unforgettable adventure. I can't believe we also got to see a sea horse!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on Feb 03, 2024

Hi Debbie and Bryant,

I was touched by your words about your travel experience, and I'm happy you had an amazing time enjoying the Galapagos Islands. It was a pleasure planning your adventure and making it an unforgettable one!

I send you my best wishes for this year, and if you have plans to travel to South America again, don't hesitate to reach out to us. We would be delighted to assist you once more.

Best,
Alvaro

Super planned trip to Australia and New Zealand
New Zealand | Dec 23 - Jan 4, 2024

Nimish
Nimish D.
Linton Hall, VA | Reviewed on Jan 11, 2024
The entire trip was fantastic. Liz our specialist was always on top of things and organized everything to our liking. All of the tours and planned activities were top notch. We made some adjustments as required. The emergency support staff was very responsive but were not able to make any changes as everything was non-refundable. A lesson learned for me. I would highly recommend using KimKim. The hotel locations were great. But below is some feedback on the hotels. Shangri-La in... Read more

The entire trip was fantastic. Liz our specialist was always on top of things and organized everything to our liking. All of the tours and planned activities were top notch. We made some adjustments as required. The emergency support staff was very responsive but were not able to make any changes as everything was non-refundable. A lesson learned for me. I would highly recommend using KimKim. The hotel locations were great. But below is some feedback on the hotels.

Shangri-La in Sydney has become a bit dated and the new W would be a good replacement. The showers were the worst water pressure that I have ever experienced.
The Regent of Rotorua was a old motel converted to a modern boutique hotel. Was very pleasant but the Pullman would have been a better option.
The Swiss-Belsuites Victoria Park, Auckland was great but more of an Apartment. The check-in was at the Bakery counter and they had no staff, no room service and had to request cleaning service each day. Not a 5 star place but the apartment itself was fantastic!

We planned out own Helmut tour in Cairns which was out of this world. A must add in the future for KimKim.

I think it would have been nice to have some self planned activities with rental car options as we replaced a few by ourselves after the fact.

Some of the small group activities were not as high end as we would have expected and each of the buses were jam packed to the max. Again maybe some options here would have been good. But you don't really know until you experience it. We saw other families with more private transportation options.

The guides in all of our excursions were super knowledgeable and friendly.

In Queenstown the Funyak Safari Trip with Jetboat was fantastic.

Hotel Reviews
Shangri-La Sydney
The Rocks

Rooms were a bit run down and the water pressure was awful. The staff just like any Shagri-La were fantastic. The hotel location with the views were amazing and overall lobby etc. was fantastic. Speedy room service. Quantity of food is huge. Quality of the food was great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
rooms were a bit dated and shower pressure was horrible. Need more electrical outlets.
Swiss-Belsuites Victoria Park Auckland
Auckland

This is not a hotel. It's literally an apartment building but with amazing suites. No room service and check in was at the bakery/store front. The cashier sold us coffee, muffins and checked us in :) If you want a long stay and suites with multiple rooms almost like an Air B&B then this is your spot. There were many other real hotels to choose from which is more of our preference.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Regent of Rotorua
Rotorua

It's an old motel converted to a modernish boutique hotel. Staff was great. Clean large rooms. Nice location. walking distance to all of the restaurants and activity meeting locations.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Rees Hotel
Queenstown

Not the best from a location point of view was the only negative but a 5-7 minute Uber away from the action. This was a fantastic top notch hotel. Staff was exceptional, great breakfast and on the water with amazing views!

Authenticity & Character
Location
A bit away from the main town but we did not mind it as this hotel is right on the water with breathtaking views!
Staff
Cleanliness & Comfort
Shangri-La The Marina, Cairns
Cairns

Fantastic location right where all of the action is. Walking distance to multiple restaurant choices.

Authenticity & Character
Location
Staff
Some of the front desk staff could be a bit rude and not too friendly.
Cleanliness & Comfort
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Jan 11, 2024
Dear Nimish,
Thank you for your 5 star review.
I see by your comments that you would have probably enjoyed more 5+ star hotels as well as private touring. The touring you were on had groups between 8 and 16 people max. but they were definitely not private. The price or 5+ stars and private touring, would have also trippled and exceeded your budget, but I'll keep that in mind for next time, if we are able to organize a trip for you to one of our other destinations. We will only offer... Read more

Dear Nimish,
Thank you for your 5 star review.

I see by your comments that you would have probably enjoyed more 5+ star hotels as well as private touring. The touring you were on had groups between 8 and 16 people max. but they were definitely not private. The price or 5+ stars and private touring, would have also trippled and exceeded your budget, but I'll keep that in mind for next time, if we are able to organize a trip for you to one of our other destinations. We will only offer 5+ stars and private touring.

It was a pleasure to work with you and I wish you and your family a wonderful rest of the year.

Cheers
liz

We had an excellent experience booking our tr...
Vietnam | Dec 24 - Jan 6, 2024

G
Gray S.
Kansas City, MO | Reviewed on Jan 11, 2024
We had an excellent experience booking our trip to Vietnam via Kimkim. Huge kudos to our specialist, Trang, who took amazing care of us before and during our trip. Trang was with us via Whatsapp on every step and was an absolute champ when I discovered at the very last minute that I had messed up our visas (yikes!). Thanks, Trang!! Read more

We had an excellent experience booking our trip to Vietnam via Kimkim. Huge kudos to our specialist, Trang, who took amazing care of us before and during our trip. Trang was with us via Whatsapp on every step and was an absolute champ when I discovered at the very last minute that I had messed up our visas (yikes!). Thanks, Trang!!

Hotel Review
Pu Luông Natura Bungalows

We were incredibly impressed! The rooms were spacious and had stunning views. We stayed mid-week so we had the place nearly to ourselves and the full attention of the staff. We hear it gets busy on weekends with Vietnamese visitors coming from Hanoi. The food was some of the best we had in Vietnam.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Ninh Binh - Halong Bay Cruise - Overnight on boat
Ninh Binh - Halong Bay Cruise - Overnight on boat
Ha Long Bay

We went on a 3 day tour of Bai Tu Long Bay (close to Ha Long Bay, but more remote and less busy) on the Prince Junk with company Indochina Junks. Just wow! Such a beautiful area. The crew took excellent care of us and our girls LOVED kayaking and fishing for squid at night.

Quality of Experience
Food
We found the meals - which were presented as 7-course meals of mostly seafood - to be too much food and just okay. The presentation was incredible, but the food itself not our favorite. But, of course, you're not in Bai Tu Long bay for the food!
Guides, Drivers and Staff
Transport
Pu Luong
Pu Luong Nature Reserve

Our ~10 mile hike was the absolute highlight of our entire trip to Vietnam. Our guide, Hien, helped us navigate places we would never have considered going on our own including walking on mud walls between rice paddies through a gorgeous valley. Hien arranged for our youngest daughter to be picked up by motorbike mid way through to meet us after the harder part of the hike. An incredible adventure for all!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Trang Pham
Trang
Trang Pham
Local specialist in Hanoi, Vietnam | Replied on Jan 11, 2024

Hi Gray,

I was very surprised when got your review. I appreciate it  Thank you so much for choosing our services and I’m very happy that you enjoyed the trip

I hope to see you again on your next trip to Vietnam and Southeast Asia

Wish you, Aileen and the kids are always healthy, lucky, and happy🌸💐🌻

Best regards
Trang

We travel a lot, and this trip was one of our...
Morocco | Dec 28 - Jan 6, 2024

Tracy
Tracy B.
Kalaheo, HI | Reviewed on Jan 11, 2024
We travel a lot, and this trip was one of our all-time favorites. Beautiful accommodations, good fresh food, spectacular scenery, and so much fun interacting with the locals. Our driver Ayoub made the trip. He was a safe and competent driver, the car was clean and well maintained, Ayoub’s English was excellent, he was always upbeat and friendly, he arranged for great stops and kept us on schedule, and he was just such a nice guy. We felt like he was our new best friend. The guides were also... Read more

We travel a lot, and this trip was one of our all-time favorites. Beautiful accommodations, good fresh food, spectacular scenery, and so much fun interacting with the locals. Our driver Ayoub made the trip. He was a safe and competent driver, the car was clean and well maintained, Ayoub’s English was excellent, he was always upbeat and friendly, he arranged for great stops and kept us on schedule, and he was just such a nice guy. We felt like he was our new best friend. The guides were also informed and awesome. Communication was easy and response was swift, even after our airline changed our dates last minute and everything had to be rebooked. We will be back but only if Ayoub is our guide. 😊

Local specialist: Ali Moujane
Abdellatif
Abdellatif Benaissa
Local specialist in Marrakesh | Replied on Jan 12, 2024
Hi Tracy, Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that your trip was one of your all-time favorites. Your kind words about the beautiful accommodations, good fresh food, spectacular scenery, and enjoyable interactions with the locals are truly appreciated. We're particularly delighted to hear about the positive impact Ayoub, your driver, had on your journey. It's fantastic to know that Ayoub's safe and competent driving,... Read more

Hi Tracy,

Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that your trip was one of your all-time favorites. Your kind words about the beautiful accommodations, good fresh food, spectacular scenery, and enjoyable interactions with the locals are truly appreciated.

We're particularly delighted to hear about the positive impact Ayoub, your driver, had on your journey. It's fantastic to know that Ayoub's safe and competent driving, along with his clean and well-maintained car, added to the overall enjoyment of your travel experience. We'll be sure to pass on your compliments to Ayoub for his excellent English, upbeat and friendly demeanor, as well as his efforts in arranging great stops and keeping you on schedule. It warms our hearts to hear that Ayoub felt like your new best friend - that's the kind of connection we aim to create for our travelers.

We're equally pleased that our guides were able to enhance your experience with their knowledge and awesomeness. It's always our goal to provide seamless communication and swift responses, even in challenging situations like last-minute changes to your travel dates. We understand the importance of adaptability, and we're glad to have been able to rebook everything efficiently for you.

Knowing that you plan to return is the highest compliment we could receive, and we look forward to welcoming you back. Rest assured, we'll do our best to ensure Ayoub is your guide once again. Your satisfaction is our priority, and we can't wait to create more unforgettable memories with you in the future.

Safe travels, and until we meet again!

Warm regards
Abdel

JUST SPECTACULAR!
Bhutan | Dec 18 - Dec 26, 2023

J
Jaya S.
San Mateo, CA | Reviewed on Jan 11, 2024
Our guide Tashi was just spectacular! He quickly figured out what our interests are when we travel and made modifications to the itinerary accordingly. We experienced Bhutan by talking to locals (who wanted to practice their Hindi) at the festival in Tsonga, being quizzed by a 7 year old on Buddhist dieties, chatting with a 15-year old who loves TikTok and basketball. None of these authentic interactions would have possible without Tashi's curation of urban and rural hikes. Our driver Ponshu... Read more

Our guide Tashi was just spectacular! He quickly figured out what our interests are when we travel and made modifications to the itinerary accordingly. We experienced Bhutan by talking to locals (who wanted to practice their Hindi) at the festival in Tsonga, being quizzed by a 7 year old on Buddhist dieties, chatting with a 15-year old who loves TikTok and basketball. None of these authentic interactions would have possible without Tashi's curation of urban and rural hikes. Our driver Ponshu (quite sure I misspelled his name) was phenomenal. Since my husband was recovering from a leg injury and had to slow down on the hikes, he decided to accompany us.
The Dochula Pass, and the Paro Takstang hike were fabulous experiences. The food and accommodation at Dhumra in Punakha was definitely our #1.

Hotel Reviews
Uma Paro
Paro

The food at the restaurant was mediocre, especially the non-Indian vegetarian options that were served at the Xmas eve dinner and the Bhutanese cuisine. The property, the rooms, and staff were exceptional!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dhumra Farm Resort
Punakha

The meals were just delicious! Incredible property in every way!!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dewachen Hotel
Phobjikha

Fabulous location and friendly staff. The rooms & amenities are a work in progress.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bed & bathroom amenities
Local specialist: Sebastiaan Naus
Sebastiaan
Sebastiaan Naus
Local specialist in Bhutan/Netherlands | Replied on Jan 17, 2024

Dear Jaya, Thanks for your kind words about your guide and driver. Tashi is indeed one of our best guides so glad to read you were happy with his work. Also great to hear Bhutan made a big impression on you. Hope you will cherish these trip memories for a long time! Warm regards, Bas.

This was an amazing trip. Beautiful country, ...
Morocco | Dec 30 - Jan 7, 2024

Ed
Ed l.
Flagami, FL | Reviewed on Jan 10, 2024
This was an amazing trip. Beautiful country, great people.
Hotels were great, sites were amazing. Camping in the Sahara was just over the top, love it.
Jalil my driver was just excellent. He was professional, safe, courteous, gave me great advice when venturing on my own. I normally not a good passenger/co-pilot. However, Jalil was so good at his job that I sleep in the car while traveling thru Morocco.
Thank you Ali, Kim Kim team and most importantly thank you Jalil for making my...
Read more

This was an amazing trip. Beautiful country, great people.
Hotels were great, sites were amazing. Camping in the Sahara was just over the top, love it.
Jalil my driver was just excellent. He was professional, safe, courteous, gave me great advice when venturing on my own. I normally not a good passenger/co-pilot. However, Jalil was so good at his job that I sleep in the car while traveling thru Morocco.
Thank you Ali, Kim Kim team and most importantly thank you Jalil for making my trip such an amazing experience.

Hotel Reviews
Heure Bleue Palais - Relais & Châteaux
Essaouira
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dar Lys - Luxury Riad & Spa
Fes
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ksar El Kabbaba
Skoura
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Desert Luxury Camp Erg Chebbi
Merzouga
Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Maison Arabe Hotel
Marrakech
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lina Ryad & Spa
Chefchaouen
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Chefchaoeun to Fez via Volubilis, Moulay Idriss & Meknes
Chefchaoeun to Fez via Volubilis, Moulay Idriss & Meknes
Morocco
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Transfer from Marrakech to Enchanting Essaouira
Private Transfer from Marrakech to Enchanting Essaouira
Morocco
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Transfer from Skoura to Marrakech: Crossing the High Atlas
Private Transfer from Skoura to Marrakech: Crossing the High Atlas
Morocco
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Transfer from Fez to Merzouga Desert
Private Transfer from Fez to Merzouga Desert
Morocco
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Guided Tour of Fez Medina
Guided Tour of Fez Medina
Fes
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Quick Tour of Casablanca with your Driver-Guide
Quick Tour of Casablanca with your Driver-Guide
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
Self-Guided  Exploration of Essaouira Medina
Self-Guided Exploration of Essaouira Medina
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
Half-Day Guided Tour of Marrakech
Half-Day Guided Tour of Marrakech
Marrakesh
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Ali Moujane
Ali
Ali Moujane
Local specialist in Atlas Mountains | Replied on Jan 14, 2024
Hi Ed, Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that your trip was nothing short of amazing and that you enjoyed the beauty of the country, the warmth of the people, and the fantastic accommodations. It's fantastic to hear that your journey through the Sahara and the camping experience exceeded your expectations. We're delighted to have been a part of creating such lasting memories for you. We'll be sure to pass on your... Read more

Hi Ed,

Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that your trip was nothing short of amazing and that you enjoyed the beauty of the country, the warmth of the people, and the fantastic accommodations.

It's fantastic to hear that your journey through the Sahara and the camping experience exceeded your expectations. We're delighted to have been a part of creating such lasting memories for you.

We'll be sure to pass on your compliments to Jalil, your driver. We're pleased to know that he not only ensured your safety but also provided valuable advice, making your travel experience even more enjoyable. It's heartening to hear that he was able to make you feel comfortable enough to relax and even take a nap during the journey.

Once again, thank you for choosing us for your trip, and we look forward to the opportunity to welcome you back for another unforgettable adventure.

Safe travels!
Ali

2 week Thailand dec 2023–this is my second time booking with kimkim, f...
Thailand | Dec 24 - Jan 6, 2024

J
Jessie C.
Dixon, CA | Reviewed on Jan 10, 2024
this is my second time booking with kimkim, first was dec 2022 to vietnam , and this time was 2 week dec xmas season to Thailand, both trips were great, well planned, schedules, drivers , guides were excellent. the places we visited were what we expected, the execution of daily activities were on target. my agent, Kien , did a wonderful job planning this trip for us. Read more

this is my second time booking with kimkim, first was dec 2022 to vietnam , and this time was 2 week dec xmas season to Thailand, both trips were great, well planned, schedules, drivers , guides were excellent. the places we visited were what we expected, the execution of daily activities were on target. my agent, Kien , did a wonderful job planning this trip for us.

Hotel Reviews
The Park Nine Suvarnabhumi
Bangkok
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Buri Siri Hotel
Chiang Mai
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Nak Nakara Hotel
Chiang Rai
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Chanalai Flora Resort
Phuket
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kantary Hotel Ayutthaya
Authenticity & Character
Location
Staff
Cleanliness & Comfort
River Kwai Jungle Rafts Floating Hotel

this hotel doesn’t have electricity! be aware ! so no hot water to shower! needs some improvement on the property

Authenticity & Character
Location
needs to boat 30 min to get here
Staff
Cleanliness & Comfort
not so clean, too rustic
JC Kevin Sathorn Bangkok Hotel
Bangkok
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Koh Phi Phi - Khai Island by Speedboat
Koh Phi Phi - Khai Island by Speedboat
Phuket
The Spiritual of Twilight Sea Canoe at Phang Nga Bay & James Bond Island
The Spiritual of Twilight Sea Canoe at Phang Nga Bay & James Bond Island
Phuket
Simon Cabaret Phuket Show
Simon Cabaret Phuket Show
Phuket
Chiew Larn Lake Khao Sok Full Day Tour
Chiew Larn Lake Khao Sok Full Day Tour
Khao Sok
Half Day - Half Night Hike at Khao Sok National Park
Half Day - Half Night Hike at Khao Sok National Park
Khao Sok
Doi Inthanon National Park - A Nature Walk and Culture
Doi Inthanon National Park - A Nature Walk and Culture
Chiang Mai
Chiang Rai Sightseeing and Art
Chiang Rai Sightseeing and Art
Chiang Rai
Night Street Food Tour After Dark by Tuk Tuk
Night Street Food Tour After Dark by Tuk Tuk
Bangkok
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Elephant Jungle Sanctuary (Afternoon session)
Elephant Jungle Sanctuary (Afternoon session)
Chiang Mai
Kanchanaburi - Ayutthaya sightseeing
Kanchanaburi - Ayutthaya sightseeing
Thailand
Kanchanaburi - Morning Hike to Erawan National Park - An Insight to World War II
Kanchanaburi - Morning Hike to Erawan National Park - An Insight to World War II
Kanchanaburi
Symbolic temples - Klong tour
Symbolic temples - Klong tour
Bangkok
Local specialist: Kien Nguyen

Exploring Santiago & Full Patagonia - Fantastic way to end 2023!
Patagonia | Dec 26 - Jan 5, 2024

Luis Angel
Luis Angel T.
Manhattan, NY | Reviewed on Jan 10, 2024
The planning and the coordination of the entire trip was excellent and without any issues. This is my first time using KimKim and it won't be my last! For the Full Patagonia Trip, I decided to go with a travel planner and agency because it requires a lot of logistics and coordination with agents and other companies in Chile and Argentina. Lorena, our travel expert, did a SUPERIOR job with the itinerary (11 days). During the planning phases of the trip (which began a year in advance),... Read more

The planning and the coordination of the entire trip was excellent and without any issues. This is my first time using KimKim and it won't be my last! For the Full Patagonia Trip, I decided to go with a travel planner and agency because it requires a lot of logistics and coordination with agents and other companies in Chile and Argentina. Lorena, our travel expert, did a SUPERIOR job with the itinerary (11 days). During the planning phases of the trip (which began a year in advance), Lorena listened to my requests, concerns, and my adventurous soul, and put together a stellar trip and experience. The final itinerary containing everything from drivers' names, tour companies, phone numbers, descriptions, meetings points was detailed and remarkable. I traveled with my best friend and we have returned with many great memories!!! THANK YOU!!!

In reference to the language, I speak Spanish; therefore, it was not difficult to communicate with people. However, many people speak English in Chile and Argentina. It will be helpful though to learn some basic Spanish words if you only speak English.

As soon as we arrived to Santiago, Chile, our driver, Alejandro (TURISMO MILODON) was waiting for us. He drove us to Hotel Ladera and we checked-in in the morning because we decided to pay for the previous night to have a secure early check-in. This is something I always do when arriving early morning to a hotel. Soledad "Sol" "Sole" was our Santiago City Tour that afternoon. Soledad and Alejandro (driver) provided a comfortable environment and gave us great information about Santiago. We walked around the city and visited many of the landmarks. Although I have visited Santiago in 2010, it was great to have those memories back. Soledad is a great guide tour--she is full of information. We have many conversations related to history, politics, religion, and the Chilean genealogy (DNA testing, etc.). Great job Soledad!!! Abrazos!!!

Visiting San Jose Volcano and Andes Mountains with Ando Andes was great. Thank you to Andres, Matias, and Laura. It was Laura's first day doing the trekking with Andres and she dis a GREAT JOB!!! I hope you get the job. Meeting other travelers from other parts of the World was a highlight as well. It was a small group and everyone was very friendly. Thank you for the surprise---- Andres and company organized a "picnic." There was wine, juice, water, olives, crackers, cheese, cookies... all was included! THANK YOU GUYS!!! ABRAZOS!

After Santiago, we began our Patagonia adventure. We took an early morning flight (5:45am) to Puerto Natales. Patagonia Planet was the transport in Puerto Natales. I can't remember the driver's name but he was providing historical information about the town--- very kind of him! Hotel Costaustralis --- AMAZING! The view from the room was to the bay and the mountains. The staff and the food (breakfast and dinner) was very good!!! There was a restaurant in Puerto Natales called EL BARCO (highly recommended)--great ASADOS AND FISH!!! The handcrafted beer (brewed on the premises) was very refreshing.

The hike to Torres del Paine National Park by W Circuit was out of this world. The team of guides: Ramiro, Seba, and Hector was gentle, friendly, and very professional. Once again, a small group and they were checking on everyone's safety because it is a very demanding hike and trekking (4 hours going up and 4 hours coming down). Once you get to the Base of Torres del Paine... you realized that it was worth it!!!

The transport from Puerto Natales to El Calafate, Argentina by Turismo Zaahj (Big comfortable A/C bus) was EXCELLENT. Funny and friendly drivers (there are 2 because they take turns), and the customer service provided at the El Calafate Station was superb. Ana at the front desk--THANK YOU FOR TAKING CARE OF MY ISSUE. I lost my passport and wallet on the bus. Kimkim and Ana from Turismo Zaahj located it and returned it to me. SO GRATEFUL FOR ALL YOUR ASSISTANCE!!! We had a driver, Joaquin, who went far and beyond chasing the bus when I told him about the passport and wallet. AGAIN--PLENTY OF GRATITUDE.

Perito Moreno Glacier Mini Trekking was an incredible experience. Thank you to all the staff at the base of the Glacier and for the shot of whiskey at the end of the path. What a lovely surprise!!! This experience is worth it!!! Once again, thank you to Lorena for accommodating my priorities for this trip. It worked perfectly! And the weather was just ideal. This activity was special because it was done on the 31st of December (last day of 2023). What a way to end the year!!!
There are plenty of bars and restaurants in El Calafate and you cannot go wrong with variety and quality of the food and the service.

Lastly, Ushuaia--- Tierra del Fuego and the End of the World. Lorena scheduled great activities. The trekking and canoeing in Tierra del Fuego National Park was so peaceful and meditative. We learned to appreciate this planet more and more!!! Thank you to Luis (driver), Juan and Carlos. The home cook meal at the end was a real surprise.... with wine and great company. Small group of friendly people. The beef stew with vegetables was so good!!! Great coffee too! Lorena thought about all these details. Isla de los Fuegos transport was very professional. Ushuaia is a lovely town. The Beagle Channel and Penguins tour was EXCELLENT. I was able to be close to the Penguins. We visited Glacier Martial and that was done independently---- another hike and trekking but we got to the base of the Glacier. Terrific experience!

Overall, this adventure has been a very rewarding one. We were able to do many physical activities that, despite our excellent body fitness, it also requires a different mind set. Letting go of insecurities, anxieties, and fears was part of the lesson. Recognizing the importance of mother Earth and how to preserve it for future generations was also an important aspect of the trip. This was fun, mystical, educational, meditative, mysterious, challenging--- austral and worth it!!!

Thank you LORENA for giving us this unforgettable adventure!!! We will be back!!!

Hotel Reviews
Hotel Costaustralis
Puerto Natales

Great location! Friendly staff and great restaurant/food.

Authenticity & Character
Speechless!!! Awesome
Location
Best location!
Staff
Attentive. Friendly. Professional.
Cleanliness & Comfort
Stellar!
Las Lengas Hotel
Ushuaia

Up in a hill with views of the entire port and the Glacier Le Martial. Modern, spacious, great rooms... huge comfortable double beds and pillows. Restaurant was great. Good breakfast and pizza! Friendly and professional staff. We were able to check-in immediately with no issues. Checking-out was very early in the morning and very fast.

Authenticity & Character
Modern. Comfortable.
Location
Safe area! The entire town is great for walking (if you like to walk). Taxis are not expensive and the hotel call them for you.
Staff
Very professional and helpful.
Cleanliness & Comfort
Hosteria Kau Kaleshen
Gdor. Gregores 1256, Z9405 El Calafate, Santa Cruz, Argentina

Lovely place. Cabin-like rooms with a great garden to hang out when very sunny. Alan and Leo at the front desk---thank you for all your assistance and customer care. The breakfast was served on-time and very good.

Authenticity & Character
Very representative of the area.
Location
Block away from Ave. Libertador (main street)--- restaurants, shops, bars, police station, etc. Near Lago Argentino... great walk around town.
Staff
Alan and Leo--- you are the best!!!
Cleanliness & Comfort
Hotel Ladera
Providencia

Great Hotel. Love the infinity pool! The room was spacious and very modern. Great customer service. Thank you.

Authenticity & Character
Modern. Friendly staff!
Location
Safe. Good restaurants in the area. Close to public transportation.
Staff
Friendly!
Cleanliness & Comfort
Activity Reviews
Perito Moreno Glacier Mini-trekking
Perito Moreno Glacier Mini-trekking
El Calafate

The highlight of the trip. Great coordination with the ferry and the guides waiting for us at the base of the Glacier. A great team is awaiting for us to show us how to walk on ice!!! Unbelievable experience provided by Hielo y Aventura.

Quality of Experience
Food
We went with our own lunch. Lockers available for backpacks. Coffee and Tea was available at the end of the mini trekking. We had whiskey too.
Guides, Drivers and Staff
Transport
Beagle Channel & Penguins
Beagle Channel & Penguins
Ushuaia

Once again, it is all about recognizing the beauty around us and preserving nature and saving mother Earth. Lovely and friendly Penguins---who knew!!! LOL

Quality of Experience
Guides, Drivers and Staff
Transport
Trekking & Canoeing in Tierra del Fuego National Park
Trekking & Canoeing in Tierra del Fuego National Park
Ushuaia

Emerging yourself in nature and thousands of years old rocks.

Quality of Experience
Food
The beef stew with vegetables , wine, coffee and the end was a lovely surprise.
Guides, Drivers and Staff
Transport
Base Torres Hike
Base Torres Hike
Patagonia

The most challenging adventure. Meeting people on the way and emerging yourself in nature.

Quality of Experience
Food
We bought our own lunch.
Guides, Drivers and Staff
Ramiro, Seba, and Hector. Hard to believe you do this 4-5 times a week. You are the greatest!
Transport
W Circuit -- Was good. The bus can be a bit bigger.
San José Volcano & Andes Mountains
San José Volcano & Andes Mountains
Santiago

BEAUTIFUL LAND

Quality of Experience
Food
At the end of the adventure, they set up a picnic table with wine, juice, fruits, nuts, cookies, ham, cheese, olives, crackers.... LOVELY
Guides, Drivers and Staff
Andres, Matias, Laura--- from Ando Andes. Great and professional loving people!
Transport
Santiago City Tour
Santiago City Tour
Santiago

Soledad was a great tour guide. Alejandro (driver) was also great with his historical comments.

Quality of Experience
Guides, Drivers and Staff
Soledad and Leonardo!!!! You are the best.
Transport
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Jan 11, 2024

Wow... thanks, Luis! Your detailed review makes me want to travel to Patagonia right now!!
I know this trip meant a lot to you, and it is fantastic to learn that it exceeded expectations. Patagonia is beautiful, both the people and the nature, and you were able to experience lots of it. I have passed along your kind words to all the providers, and I will be waiting to help you plan your next adventure in South America.
All the best,
Lorena

What an amazing time we had in London!
England | Jan 2 - Jan 8, 2024

Robyn
Robyn B.
Canada | Reviewed on Jan 10, 2024
What an amazing time we had!
I asked Kat to help me organize a surprise 16th bday trip for my daughter and I gave her a wish list of places my daughter wanted to see/things she wanted to do.
Kat organized our trip so we made the most of our time. Her suggestions for a walking tour of Roman ruins on London was really good. Kevin, our guide, knew so much history. We also took a car trip to see Hampton court and Blenheim castles with David and he was also so knowledgeable.
I am so happy with...
Read more

What an amazing time we had!
I asked Kat to help me organize a surprise 16th bday trip for my daughter and I gave her a wish list of places my daughter wanted to see/things she wanted to do.
Kat organized our trip so we made the most of our time. Her suggestions for a walking tour of Roman ruins on London was really good. Kevin, our guide, knew so much history. We also took a car trip to see Hampton court and Blenheim castles with David and he was also so knowledgeable.
I am so happy with the trip Kat planned. I thank her from the bottom of my heart.
Robyn

Activity Reviews
Hampton Court and Blenheim Palace PrivateTour
Hampton Court and Blenheim Palace PrivateTour
London
Quality of Experience
I
Guides, Drivers and Staff
Transport
Roman London Private Walking Tour
Roman London Private Walking Tour
London
Quality of Experience
Guides, Drivers and Staff
Transport
Private Day Tour to Bath and Windsor Castle
Private Day Tour to Bath and Windsor Castle
London
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Kateryna Garkavenko
Kateryna
Kateryna Garkavenko
Local specialist in London | Replied on Jan 11, 2024

Dear Robyn,

I'm delighted to hear that you and your daughter enjoyed the surprise 16th birthday trip! It was my pleasure to organize your travel based on your amazing and thoughtful wish list!
Your kind words mean a lot, and I'm thankful for the opportunity to contribute to your memorable experience.

Warmest regards,
Kat

The perfect way to experience Marrakech and Southern Morocco
Morocco | Jan 2 - Jan 8, 2024

Jenny
Jenny N.
United Kingdom | Reviewed on Jan 10, 2024
Wow! How do you sum up 7 days of adventure in a few sentences? This was our first time to Morocco and I was travelling with my older father. Sharon and the team couldn't have been better in organising a trip that was tailored to both of our interests and abilities. We felt like we really saw and experienced Southern Morocco in ways that wouldn't have been possible on our own. From women's craft collectives in the Atlas Mountains, to 16th century architectural marvels, incredible food,... Read more

Wow! How do you sum up 7 days of adventure in a few sentences? This was our first time to Morocco and I was travelling with my older father. Sharon and the team couldn't have been better in organising a trip that was tailored to both of our interests and abilities. We felt like we really saw and experienced Southern Morocco in ways that wouldn't have been possible on our own. From women's craft collectives in the Atlas Mountains, to 16th century architectural marvels, incredible food, watching the sun rise from the top of a sand dune in the Sahara desert, visiting a musician's village and having a private concert, seeing the stunningly beautiful Ben Yousef Madrassa up close... We met so many wonderful local people only too happy to welcome us and share a bit of themselves and their country with us. Special thanks must go to our guide and tour manager, Jamal. Patient, kind, caring, knowledgeable, hilarious and unflappable - our trip wouldn't have been the same without him. Thanks too to all of the local guides we met - you were all amazing! I know this is the start of many future visits to this amazing country. See you again soon, Morocco...

Hotel Reviews
Kasbah Itrane Tamnougalt
Tamnougalt

Totally lovely. Not the fanciest, but def the most authentic accommodation of our visit. Food was the best on our 7 day trip. Quiet, clean and beautiful grounds - we didn't want to leave. Thanks so much for having us!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Chez Ichou
Dades Gorge

While the staff are lovely and the rooms comfortable, this is not the hotel for you if you're light sleeper. Positioned on a main road, there's a lot of road noise. Also the room doors have heavy metal bolt closures on them that aren't easy to use. So guests do a lot of door slamming and metal grinding trying to get in and out of their rooms. The hotel is a central open atrium style with tiles, so all internal noise is captured - including people just speaking in their rooms. Even with ear plugs, it wasn't a restful evening. The bathroom was dirty when I arrived - with food and hair on the floor. Be sure to ask for the price of wine if offered to you with dinner. We were charged 400 dirhams (approx USD$40) for the bottle (our mistake though).

Authenticity & Character
Location
On a well used main road - a lot of constant traffic noise.
Staff
Cleanliness & Comfort
Bathroom floor dirty with food and hair on the floor. Bed and main room comfortable, clean and warm. Very noisy door design - heavy bolts with double doors on each room. Difficult to close/use, so lots of noise from guests entering/exiting their rooms. Staff hadn't switched on main lights by the time breakfast started, so had to use phone torch to get down the flights of stairs to the dining room for breakfast.
Local specialist: Sharon Louthian
Sharon
Sharon Louthian
Local specialist in US and Morocco | Replied on Jan 15, 2024

Hi Jenny,

Thank you for the fabulous review. We are thrilled that your trip to Morocco beat your expectations and that you had an amazing time with Jamal. We agree that he is awesome and we are super happy to have him on our team! We look forward to hosting you on your future visits to our wonderful country!!

Thanks for trusting us with you trip!
Sharon, Jamal, and the rest of the Morocco Immersion family

Amazing trip! Argentina and Chile
Argentina | Dec 15 - Dec 29, 2023

Heather
Heather A.
Germany | Reviewed on Jan 10, 2024

Amazing trip! Guides Florencia in Buenos Aires, Rami in Salta/Jujuy and Nicolas in San Pedro de Atacama were absolutely fantastic. We had a trip of wonderful contrasts - city, jungles, mountains and desert- once in a lifetime!

Local specialist: Claudia Salvato
Claudia
Claudia Salvato
Local specialist in Buenos Aires | Replied on Jan 11, 2024

Hola Heather,
Thank you so much for your positive review! We're thrilled to hear that you enjoyed your trip, and we're delighted to have been a part of making it special for you!!
It was a pleasure assisting you with your journey ;)
Best wishes,
Claudia

Christina and Mathia were extremely helpful. ...
Norway | Dec 28 - Jan 4, 2024

Christa
Christa C.
Chicago, IL | Reviewed on Jan 10, 2024
Christina and Mathia were extremely helpful. Everything was amazing! The apartment in Aurland on the fjord was incredible. We were on the water and the view was breathtaking. We also truly enjoyed our experience at the GLOD Aurora Domes. We saw the Northern lights all 3 nights, loved the dog sledding and the reindeer sledding. A truly incredible experience! Thank you! Read more

Christina and Mathia were extremely helpful. Everything was amazing! The apartment in Aurland on the fjord was incredible. We were on the water and the view was breathtaking. We also truly enjoyed our experience at the GLOD Aurora Domes. We saw the Northern lights all 3 nights, loved the dog sledding and the reindeer sledding. A truly incredible experience! Thank you!

Hotel Reviews
Wangen Apartments by Flåmsbrygga
Aurland

Cute apartment with spectacular view!! We were there over the winter holidays and the restaurants were not open, but the grocery store was a 1 minute walk from the apartment. Highly recommend!

Authenticity & Character
Location
The view
Cleanliness & Comfort
GLØD Aurora Canvas Dome
Alta

Very cozy! A great experience!

Authenticity & Character
A different experience compared to your regular hotel room.
Location
Staff
Very helpful with making phone calls and reservations.
Cleanliness & Comfort
Coffee in bed!
Activity Review
Snowshoe to Stegastein Viewpoint
Snowshoe to Stegastein Viewpoint
Norway

A nice experience. Amazing views, but a little short.

Local specialist: Christina Wang
Christina
Christina Wang
Local specialist in Kristiansand, Norway | Replied on Jan 12, 2024

Hi Christa,
Thank you so much for sharing your experience of your visit to Norway. And for sharing these amazing pictures!! It is so awesome that you got to experience the Northern lights all three nights up north! It was a pleasure planning with you! All the best for the new year.
Christina

All the guides, activities, and hotels were a...
Costa Rica | Dec 23 - Jan 3, 2024

L
Livia C.
Belgium | Reviewed on Jan 10, 2024
All the guides, activities, and hotels were all great and i had no issues at all with anything! The last day we had realised we had no hotel for the last night and kimkim (or bryan) so easy i’ll booked us a hotel and it was just wonderfull 11/10. Read more

All the guides, activities, and hotels were all great and i had no issues at all with anything! The last day we had realised we had no hotel for the last night and kimkim (or bryan) so easy i’ll booked us a hotel and it was just wonderfull 11/10.

Activity Review
Doka Coffee Tour
Doka Coffee Tour
Costa Rica

The woman who gave us the tour was wonderful and so polite and energetic the whole tour through! we had not any extra change on us so unfortunately we couldn’t give a tip which is why i am writing this review. Fantastic place loved it.

Quality of Experience
oop
Guides, Drivers and Staff
The tour guide.
Transport
Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Jan 10, 2024

Hola Livia,

I'm delighted to hear that you had a fantastic experience with our guides, activities, and hotels! I'm also glad that we could smoothly arrange a hotel for your last night, and you found it wonderful. We appreciate your positive review!

Whenever you're ready for your next Costa Rican adventure, feel free to get in touch. We're here to help you plan another incredible journey.

Pura Vida! 🌿🦥
Bryan

Robbi is amazing!
Croatia | Dec 18 - Dec 22, 2023

Mengean
Mengean L.
Singapore | Reviewed on Jan 10, 2024
Robbi helped us with everything. Besides planning and make bookings needed for entire journey - he was a great driver , travel guide (planning the room stays, beds, luggages, car pick ups....), definitely a .walking history book and definitely a great food guide ! He even recommended the correct medication for us, when daddy had a recurrent nerve pain. We had a great time , exploring and hearing about the history of the coastal sites from Zagreb, Zadar, Plitvice, Split, Ston to Dubrovnik.... Read more

Robbi helped us with everything. Besides planning and make bookings needed for entire journey - he was a great driver , travel guide (planning the room stays, beds, luggages, car pick ups....), definitely a .walking history book and definitely a great food guide ! He even recommended the correct medication for us, when daddy had a recurrent nerve pain.

We had a great time , exploring and hearing about the history of the coastal sites from Zagreb, Zadar, Plitvice, Split, Ston to Dubrovnik. Although we designed the trip such that it is a touch and go... we certainly received a full download of how Croatia came about. And not to forget, we had great food at the selected restaurants and local food/snacks! We loved the hotel at Zadar!

Thank you Robbi!! We could not have had such a perfect trip!! Thank you for the perfect planning and execution !!

Hotel Reviews
Hotel Marul
Split
Authenticity & Character
Nothing impressionable and looked basic. But we are told this is most convenient for luggage loading. We are thankful it opened just for us as we r there off peak.
Location
Staff
Cleanliness & Comfort
Did not like the mirror facing the head of the bed.
Hotel Central
Zagreb
Authenticity & Character
Nothing impressionable
Location
Cleanliness & Comfort
Was great space for three beds
Hotel Adria
Dubrovnik
Authenticity & Character
Food at restaurant is not great
Location
Staff
Cleanliness & Comfort
Teatro Verdi Boutique Hotel
Zadar

Excellent in outfitting and service !!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Robert Pinčević
Robert
Robert Pinčević
Local specialist in Croatia | Replied on Jan 10, 2024

Hi Ean,
thank you very much for your kind words. It was a pleasure meeting you and your family and to spend some time with you.
I am very happy to hear you liked Croatia and that you liked the trip we did in spite limited amount of time.
Many regards from Croatia!
Best
Robi

Planning with Erin was such a pleasure
Patagonia | Dec 26 - Dec 31, 2023

K
Kalisha S.
United Kingdom | Reviewed on Jan 10, 2024

Erin helped us to plan our trip to Patagonia, specifically the W trek (with a few add ons), but she had an absolute wealth of knowledge to support us with all our other queries. She wasn't short on ideas and suggestions to make the trip unique and tailored to us. She went above and beyond to find options for us as vegans and celebrating our honeymoon and a birthday. She always responded promptly and with so much detail and enthusiasm. It was such a joy, thank you!

Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales & Pucon, Chile | Replied on Jan 17, 2024

Aww thanks Kalisha, was also a joy planning with you! Thank you for all of the great feedback as well, I'm sure our future vegan travelers will be even more prepared thanks to you both. Maybe see you back in Pucon someday!

Best,
Erin

Vietnam out of crowd
Vietnam | Dec 28 - Jan 7, 2024

elisa
elisa c.
Italy | Reviewed on Jan 10, 2024
Our tour specialist Long has been always present and available to support and help.
He is a very reliable tour specially and I would definitely recommend him.
During our trip we met different drivers and guides: all have been always on time and extremely kind with us.
Despite some challenges with communications (one of our tour guide was not really able to speak english properly) we had the opportunity to discover a wonderul country.
Read more

Our tour specialist Long has been always present and available to support and help.
He is a very reliable tour specially and I would definitely recommend him.
During our trip we met different drivers and guides: all have been always on time and extremely kind with us.
Despite some challenges with communications (one of our tour guide was not really able to speak english properly) we had the opportunity to discover a wonderul country.

Hotel Reviews
Silk Path Grand Resort & Spa Sapa
Lao Cai
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Myst Dong Khoi
Ho Chi Minh City
Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Sinfonía del Rey Hotel & Spa
Hanoi
Authenticity & Character
Location
Staff
Basic or not sufficient english
Cleanliness & Comfort
Legacy Mekong ( Formerly Azerai Can Tho Resort)
Cần Thơ
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Stellar of the Seas
quảng ninh
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Visit Cai Rang Floating Market
Visit Cai Rang Floating Market
Can Tho
Quality of Experience
Food
Guides, Drivers and Staff
Transport
The boat we used for the cruise was very very basic considering what we paid
A Peaceful Life Along The Mekong Delta from Legacy
A Peaceful Life Along The Mekong Delta from Legacy
Can Tho

The resort provided a top notch activity. Great great experience!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Discover the Mekong Delta (Ben Tre and Can Tho)
Discover the Mekong Delta (Ben Tre and Can Tho)
Vietnam
Quality of Experience
The overall experience was nice despite we felt it extremely touristic. We were not able to enjoy it at 100% as our guide was not able to communicate with us in english.
Food
Guides, Drivers and Staff
Tour guide should speak at least a basic but understandable english
Transport
Beautiful Morning in Halong Bay  (Stellar of the Seas)
Beautiful Morning in Halong Bay (Stellar of the Seas)
Ha Long Bay

We enjoyed the thai chi session but it really was too much short

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sapa Trekking & Sightseeing
Sapa Trekking & Sightseeing
Sapa
Quality of Experience
Food
Average quality of food. Vietnam offers a lot more than that.
Guides, Drivers and Staff
Transport
Walk To The Love Waterfall  And Heaven Gate
Walk To The Love Waterfall And Heaven Gate
Sapa

Nice but short walk. Not much to see, just a nice waterfall.

Quality of Experience
Guides, Drivers and Staff
Transport
Discovery Halong Bay – Lan Ha Bay (Stellar Of The Seas)
Discovery Halong Bay – Lan Ha Bay (Stellar Of The Seas)
Ha Long Bay
Quality of Experience
Staff was great. Ha Long Bay is really packed by hundreds of boats, though.
Food
Guides, Drivers and Staff
Transport
New Year Countdown by Silk Path Grand Sapa
New Year Countdown by Silk Path Grand Sapa
Sapa

Extremely sad party we left before midnight. I think the hotel is not really prepared for such initiatives

Quality of Experience
New Year Charms by Silk Path Grand Sapa
New Year Charms by Silk Path Grand Sapa
Sapa

Terrible experience. Staff was not prepare to handle the NYE. Food was average. The mood of the dinner was quite sad.

Quality of Experience
Food
 Ba Vi Eco Tour - Visit the Countryside of Hanoi
Ba Vi Eco Tour - Visit the Countryside of Hanoi
Hanoi
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Long Dao
Long
Long Dao
Local specialist in Vietnam | Replied on Jan 11, 2024

Dear Elisa,
Thanks so much for your review! We’re really glad to know that you and your husband enjoyed your holiday in our country generally. Your feedback is highly appreciated, as it enables us to further develop our services. Trust us, you’ve made our day immensely better by sharing your experience.
Thanks again for the review and for being such a great customer.
My very best,
Long

Fantastic last minute trip.
Ecuador | Jan 1 - Jan 8, 2024

Carol
Carol F.
Denver, CO | Reviewed on Jan 10, 2024
I asked Tamer to put a week long trip together for my 17 year old son and me , about 8 days in advance, just before Christmas. In a few days, he put together a fantastic trip. He was in regular contact with me from the start. The first day in Quito was on our own since we arrived so late. Then Otavalo, Cotopaxi, Quilotoa Lagoon, Banos, the Amazon Basin and a stop at hot springs on the way back. Activities included hiking in the Andes. an adventure park, hiking in the Amazon Basin, lots of... Read more

I asked Tamer to put a week long trip together for my 17 year old son and me , about 8 days in advance, just before Christmas. In a few days, he put together a fantastic trip. He was in regular contact with me from the start. The first day in Quito was on our own since we arrived so late. Then Otavalo, Cotopaxi, Quilotoa Lagoon, Banos, the Amazon Basin and a stop at hot springs on the way back. Activities included hiking in the Andes. an adventure park, hiking in the Amazon Basin, lots of great sightseeing. Our driver and guide, Sebastian Carrera, spoke excellent English and was very knowledgeable about Ecuador’s geography, history, flora and fauna. He was very personable, respectful, interesting and kind. Loved it all and so did my son.

Hotel Reviews
Hacienda El Porvenir
Machachi

I loved the incredible atmosphere at the hacienda. We had great views of Cotopaxi once the rains cleared. The room was small but nice. The living room was so comfortable, with a nice fireplace and comfy couches. I had a very relaxing massage. The food was great and the staff welcoming, providing an interesting history of the place.

Authenticity & Character
Location
Near Cotopaxi
Staff
Cleanliness & Comfort
Ikala Quito Hotel
Quito

Great location, large, clean rooms with interesting decor and comfortable beds. The breakfast and dinner were good. Helpful, friendly staff with good English.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Tamer Obeid.
Tamer
Tamer Obeid.
Local specialist in Quito, Ecuador | Replied on Jan 11, 2024

Dear Carol,
Thank you so much for your review and your kind words, it makes us incredibly happy here at Kimkim to know how much you enjoyed your trip to Ecuador and that everything went exactly as was swiftly planned :) Your feedback is so valuable to our future fellow travelers who might be considering taking a trip to this beautiful country. Indeed, Carol, you as well were a very flexible traveler and you deserved with Liam a unique experience, I'm glad Sebastian and I have fulfilled :)
I hope to plan more adventures for you and Liam in the region soon.
Best,
Tamer

Most amazing French Riviera trip with 4 locations in 10 days!!
France | Dec 30 - Jan 9, 2024

D
Dhritiman D.
Pleasanton, CA | Reviewed on Jan 10, 2024
We had the most amazing trip of the French Riviera thanks to Kimkim team and especially Sarah. Everything from hotel bookings, to car rental, 5-6 trips to various historic locations, food/walking tours, winery/olive oil tasting and tips and adivce were planned flawlessly. Most importantly, Sarah kept helping us with adjustments to the trip based on changes in weather (rain/wind) etc. so were able to enjoy every single day. The choice of hotel locations was very thoughful and we were... Read more

We had the most amazing trip of the French Riviera thanks to Kimkim team and especially Sarah. Everything from hotel bookings, to car rental, 5-6 trips to various historic locations, food/walking tours, winery/olive oil tasting and tips and adivce were planned flawlessly.

Most importantly, Sarah kept helping us with adjustments to the trip based on changes in weather (rain/wind) etc. so were able to enjoy every single day. The choice of hotel locations was very thoughful and we were always close to transportation and food. the plan included driving directions, local events (like Christmas markets etc) - it just made our trip hassle free and truly memorable!

Hotel Reviews
Hotel de Cambis
Avignon
Hôtel Capucines
Sheraton Nice Airport
Le Mas des Tourterelles
Palais Saleya Boutique Hôtel
Nice
Local specialist: Sarah Metrat
Sarah
Sarah Metrat
Local specialist in Lyon | Replied on Jan 11, 2024
Hi Dhritiman! Thanks so much for this amazing review. I'm really glad to see that we've managed to help you enjoy this fantastic winter trip. It's another way to discover the French Riviera, with a different atmosphere, a bit slower than usual, but with the right tips and addresses, you can still have a great time! My team and I were delighted to assist you, and we can't wait to organize your next trip! We also operate in the UK, so don't hesitate to reach out if you need any assistance... Read more

Hi Dhritiman!

Thanks so much for this amazing review. I'm really glad to see that we've managed to help you enjoy this fantastic winter trip. It's another way to discover the French Riviera, with a different atmosphere, a bit slower than usual, but with the right tips and addresses, you can still have a great time! My team and I were delighted to assist you, and we can't wait to organize your next trip! We also operate in the UK, so don't hesitate to reach out if you need any assistance there! If you have some pictures to share, that would be amazing, send me a message so I can see your family in action ;)

Thanks again to the 4 of you for your trust!
Sarah & The High Point Holidays Team

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.