Kimkim Trip Reviews

Julian and Clementina were very attentive on Whatsapp. Everything was on time.

The entire Serendipity Adventures team provided outstanding and highly responsive service from beginning to end of our trip. Guide Mariano Salazar knows all the backroads and added not only impressive knowledge but also fun to excursions. Hotel Belmar in Monteverde was a standout for its location/views, service and restaurant quality. The guides booked by Serendipity at Corcovado National Park were amazing at locating and tracking animals, flora and fauna.

Matthew at Mont Saint Michele, Roberto for Notre Dame and Saint Chapelle, David on the chocolate and pastry tour, Celine at the Louvre tour were all very pleasant and very knowledgeable! I would give a word on the fashion tour...it was more of the education on history of fashion and not quite what we expected. Overall the tours were very enjoyable and informative.

Activity Reviews

Private Notre-Dame & Sainte-Chapelle Visit with Priority Access

Paris

Unfortunately, Notre Dame was not ready to tour, still surrounded by scaffolding, but Saint Chapelle was beautiful. Roberto was very knowledgeable and informative.

Mont Saint-Michel Tour and Abbey visit with Cider Tasting

Paris

This tour was great and Matthew was a very informative guide. Long day but totally worth it!

Eiffel Tower Summit Tickets

Paris

The summit of the tower was amazing! We climbed some of the stairs but opted for the elevator to the top! Amazing views! Worth the tour for sure!

Palace of Versailles Day Trip with Audio Guide

Paris

Cool tour, but limited information on the self guided tour. I have been before and there is so much more information that was not disseminated on the app we were given. Still a very good tour and Versailles is always beautiful despite the rainy cold weather.

French Fashion, Fragrance and Fun in the Marais

Paris

This was not what we expected for this tour. We assumed we would see some fashion, maybe a small fashion show, however it was more of an overview of the fashion through history. Very interesting, but not as much fun as informative.

Cheesemaking workshop and cheeses and wine tasting (small group/2hours)

Paris

This was a very interesting and scientific experience making butter, cheese and then sampling! We enjoyed this a lot.

Private Saint-Germain-des-Prés Pastry and Chocolate Tour

Paris

David was very helpful and the tastings were over the top. However, it should be advised to eat before...it was a lot of sugar for an empty stomach.

Seine River Gourmet Dinner Cruise with Live Music

Paris

Such a fun way to see some of the city from the River Siene. Food was ok, but the Eiffel Tower was worth seeing from the boat.

Arc de Triomphe - Skip the line ticket

Paris

Wonderful view from the summit! Our first view the day we arrived...perfect!

Louvre Museum Treasure Hunt

Paris

We all enjoyed this activity very much and Celine was a delight, however, we did not do a treasure hunt.

We just returned from a two week trip to Thailand and Cambodia with our family. We were a group of ten people and our planner Kelly did a phenomenal job helping us plan and book this trip. Since we were two families arriving at different times and with slightly differing itineraries Kelly was able to get all these subtleties worked out. This was not a simple task and it all went off without a hitch. Kelly was in touch with us through out the trip and made changes at our request. Both of our families were really impressed with this. We had different guides that all spoke good English. The tours we went on were really fun and interesting. My kids loved this vacation and we will all remember it well. We got to spend time in northern Thailand in Chaing Mai and Chaing Rai. We flew from Bangkok to Siem Reap in Cambodia and had four days there which were unforgettable. Our tour guide Mr. T did a great job with our group. We had a food tour which was unforgettable and a really fun Vespa tour in the country side going to different villages to see different foods and crafts they produce. We got to see Angkor Wat at sunrise and Angkor Tom and other temples in the area.
Our tour guide Maya in northern Thailand was great as well. We had a really great cooking class that was done really well. I was surprised at how much fun and how good the food was.
I really just can’t say enough good things about this experience from the planning part to the execution it was just beyond my expectations. Thank you so much to Kelly and her team for making this such a great and memorable trip!

trip to Wales was wonderful! The itinerary was exactly as we had planned. Our lodging and quality of meals exceeded our expectations. Excursions, recommendations and planned activities were exceptionally interesting and scenery beautiful. Megan did a fantastic job working closely with us to build a memorable adventure! The Kim Kim Team did a tremendous job to ensure we had a pleasurable journey that enabled us to learn and appreciate the natural, historical and cultural wonders of Wales! Heartfelt thanks to Megan and the Team for enabling our trip full of lasting memories! Kim Kim provided real value for our travel dollars!

Very Respectfully

James Cunningham

Hotel Reviews

The Felin Fach Griffin

Comfortable, delicious food, cordial and helpful staff!

Authenticity & Character

A really historic inn that exudes local culture!

Location

Staff

Cleanliness & Comfort

Spotless

The Bull Beaumaris

Anglesey

Staff the best! Food delicious! Very comfortable! Dining areas with roaring fires very charming!

Authenticity & Character

Quaint yet modern appointments!

Location

Staff

Cordial and helpful

Cleanliness & Comfort

Spotless

Llys Meddyg

Newport

Cordial staff! Comfortable! Delicious food!

Authenticity & Character

Quaint yet up to date

Location

Staff

Shout out to restaurant and hotel staff who went to such thoughtful measures to save us Sunday Roasts for our late return to the hotel! So much appreciated!

Cleanliness & Comfort

Spotless

The Parkgate Hotel

Cardiff

Rxcellent! Amazing dinner and wonderful breakfast!

Authenticity & Character

Ambiance

Location

Central Cardiff

Staff

Gracious

Cleanliness & Comfort

Spotless

Activity Reviews

St. Fagans National Museum of History

Cardiff

Quality of Experience

Guides, Drivers and Staff

Transport

Cardiff Castle

Cardiff

Quality of Experience

lol

Guides, Drivers and Staff

Head to Pembrokeshire

Wales

Quality of Experience

Guides, Drivers and Staff

Transport

Conwy Castle

Wales

Quality of Experience

Guides, Drivers and Staff

A marquee trip. Our biggest concern now is that we will never have as good of a vacation ever again.
In regards to kimim; Esther made it very easy to plan a trip that we found overwhelming. All of our activities, and transportation handled and executed flawlessly. Our preferences address, and planned for to ensure the trip delivered everything we wanted from our travel budget. Kagiso and Lucy were our mom's in country, their advice, insight, and quick responses took all the stress out of travel. They were friendly and seamed genuinely interested in how things were going and what kind of experiences we were having
In regards to specific events/vendors.

We found the hop on hop off bus easy, informative, and comprehensive in Cape town (blue line)

The botanical garden was nice. Worth seeing, but would have been nice to know that it was part of our cape point tour.

Cape point was really very good; penguins really delivered, which was lucky because of the fires. Our driver found a back way to ensure we got to hit this spot, and stayed late to drop us at a pharmacy- very nice man

On Dec25th our transfer driver stayed an hour longer than expected when the restaurant took longer with our food than is usual. Nice guy

The hotel in cape town had an incredible view of table mountain, and was so close to restaurants and shopping, it was ideal

Our hotel in Franshoek also had an incredible view of mount Rochel. I stared at the sunset for what felt like an hour watching the clouds swirl. The service and food were excellent, the location ideal to experience the city. They did some some trouble with the pipes, and the smell of pipe cleaner. But we just covered the drains, and aired out the room before going to sleep

I have already written about the bikes n wines guide Eon, but to reiterate, he went over and above, even so far as to ride through injury (we did not tell him to do that)

In Hoedsrpuit. our canyon tour guide Jason, was very candid about his life and growing up in S. Africa, one of the more interesting conversations we had. And he pushed ot make sure we saw everything possible with the time provided

Our first hotel was in a private game reserve that we could walk through- unbelievably nice. We woke up to a waterbuck outside our window. The kind of thing we didn't even know was possible/existed. Had some incredible walks.

Kapama is the ultimate destination. The pinnacle of the trip. We cried. We loved the staff, we loved the animals, we had the most incredible time. We will be talking about it for the rest of our lives.

A very fun and active trip across Chile for the whole family. We started with Santiago after a few hours of rest and then the next 8 days just went by in a jiffy. Everything was arranged well and We were kept in the loop. Valparaiso is an amazing city and we really enjoyed the wine tour in the afternoon. Atacama is out of the world and we really enjoyed watching the stars and touring the desert with JP. Lagoons and Geysers were out of the world. Our most memorable experience was picnic in the moon valley followed by watching the sunset.
Patagonia was hiking adventure for me and I was glad that family joined me. It all culminated in going to Base Torres for the amazon views of the towers. While a bit hectic, it was a really awesome experience for the family. Thanks Kimkim and Lorena for the experience.

Activity Reviews

Base Torres Hike

Chile

My bucket list hike and it was a good way to end our trip (save the best for last). Last mile of the hike is rocky and quite steep. It can also get quite windy at the base. Good guides who took care of the group and kept us all together and motivated!

Quality of Experience

Food

Decent vegetarian option.

Guides, Drivers and Staff

Driver was a bit rash at times especially when overtaking other vehicles.

Transport

Valley of the Moon Tour

San Pedro de Atacama

Amazing vistas. It was bit hot in the afternoon but a cool picnic followed by an awesome sunset helped.

Quality of Experience

Guides, Drivers and Staff

Transport

Stargazing Experience

San Pedro de Atacama

Watchin Saturn Rings and Band of Jupiter along with the Nebula was the highlight of this trip for me. Getting a few tips/lessons in astronomy before stargazing was also fun.

Quality of Experience

Guides, Drivers and Staff

Transport

This was our first time using a travel service  and there a no regrets. I knew that we wanted to go to Costa Rica, but was overwhelmed with all the options and choices, having never been. Bryan helped us narrow it down to a memorable trip allowing us to get a great first impression of this country for our group of four - (parents and two young adults). The day by day trip summaries were very helpful and if there was a snafu (air travel delay, or even arriving late to an activity) , Wilman (our contact during the trip) was just a text  away and ready to help. It's difficult to pick a favorite, but Alonso, our tour guide in Manuel Antonio,  and Andres (Andy) in Monteverde definitely made for great visits. Our zip lining outing in Fortuna was a very rainy experience but nevertheless exhilarating. I would definitely work with KimKim again.

Hotel Reviews

Buena Vista Chic Hotel

Alajuela

Stayed here for the last night - rooms were a good size and comfortable. Pool was on the cool side which is probably great on warm days, but it rained while we were there. Dinner food choices were definitely more targeted to international travelers, which while tasty, was a bit disappointing. Not much local fare (not even Patacones) Next time I would probably opt to head downtown and get dinner there. Breakfast was tasty. Great views of the volcano and downtown San Jose.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Heliconia

Monteverde

This was our least favorite hotel - it seemed a bit dated and the breakfast buffet was just OK. Bathrooms were large, but didn't have spaces to put anything. Bedrooms were very generous in size. Situated on a very steep hill which made for good views of the sunsets. Staff was very friendly and helpful.

Authenticity & Character

I don't think it really had much character.

Location

Staff

Cleanliness & Comfort

Lomas del Volcán

Fortuna

Great stay, conveniently located between Fortuna and Arenal. Each room was its own little garden house, with a covered terrace, A/C, and a large bathroom. Not a lot of daylight in the rooms and somewhat damp feeling (comes with the territory of the location), which made drying clothes a bit challenging. Pool was great, but a but chilly (kids and teens didn't mind). Breakfast buffet in the morning was great with many choices.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Costa Verde

Manuel Antonio

We arrived after midnight and checking in was made quick and easy. Rooms are very spacious and were equipped with a microwave, hot plate and and (very loud) refrigerator, that we ended up unplugging during the night. Woke up to a gorgeous ocean view and lots of monkeys - their slogan is "more monkeys than people :-) Breakfast with a view was great - service very friendly and attentive. Beach is in walking distance - maybe 7 minutes - but downhill - keep that in mind for the way back up. Pool was refreshing. Proximity to Manuel Antonio was great and Quepos was also not too far. Would stay there again.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Monteverde Cloud Forest Guided Hike

Monteverde

Andy (Andres) met us at the hotel in the morning and we all went to the park together - him on a motorcycle, us in a taxi. Worked out great! It's a very popular park and they only let in a certain number of people which meant we had to wait for maybe 45 minutes before we could get in . We spent that time drinking delicious coffee and learning about the local hummingbirds. Once we were able to get in our guide heard from other guides that no one had had a successful sighting of the famous Quetzal so far. We tried our luck in the known spots, but it didn't look good. As we marched off Andy heard the tale tell sign and we immediately started running towards the landing spot (tree). He spotted the bird after a short while and helped us get some great pictures. He is super knowledgeable about all things Monteverde and a great photographer. We ended up spending more time with him than originally planned and enjoyed it a lot.

Quality of Experience

Guides, Drivers and Staff

Transport

Coffee & Chocolate Tour

Costa Rica

It felt a bit touristy in the beginning, as there were a lot of people. They do split up into smaller groups (~20) which then made it better. Our guide was fabulous. By the end of the tour he knew the majority of all our names and he was very engaging and knowledgeable. Following the "lifecycle" of a cocoa bean - including eating it at the end - was great. And learning more about coffee and sugar cane was also very interesting.

Quality of Experience

Guides, Drivers and Staff

Lookout Tram, Ziplines, & Hanging Bridges Combination Adventure

Arenal/La Fortuna

It was very rainy that morning, but we still had a great time on the ziplines. It does take some patience before you get up the mountain as they can only transport a certain number of people at the same time. But it was worth the wait. We usually do not opt in for pics taken during these types of activities ,but this time it was definitely worth it as they captured all four of us a lot better than we could have with our phone cameras. Our walk through the rainforest was a bit impacted by very strong rains at times, which affected not only visibility but also the animals (or the lack thereof) . Our guide definitely tried to make up for it. He spotted quite a few different snakes in trees, that again we would have missed without him for sure. While a hike down to the waterfall was not part of the program he chose to include it to make up for the lack of animal sightings which we very much appreciated. He knew his stuff and still turned the walk into a memorable experience.

Quality of Experience

Guides, Drivers and Staff

Ecotermales Hotsprings

Costa Rica

It was nice to hang out in the warm waters. Drinks are delivered to you in the pool - until a certain time. It was not crowded (evening). Included buffet style dinner was OK. We didn't spend all of the allotted time there. I think 2-3 hours is sufficient

Quality of Experience

Food

Manuel Antonio National Park Guided Nature Hike

Manuel Antonio

Our guide was great - we had a small group of 8 people and he made the slow walk/hike "through his office" very interesting. It was great to see that the guides from the different groups worked together as far as communicating where animals had been spotted. He helped with getting great pictures also - through that special telespcope most guides seem to be using today.

Quality of Experience

Guides, Drivers and Staff

Transport

We didn't know that we were waiting for a taxi, so we started to get worried about transport as a "no show" when in reality our driver was already waiting for us. That probably could have been communicated a bit better ahead of time. But our local contact was readily available to let us know who to look for and it all sorted itself out.

Ocean Kayaking Adventure

Manuel Antonio

This activity was mostly booked for the young adults in the group and they had a blast, from the kayaking to the snorkeling. While I didn't do the snorkeling part (long story, but has to do with glasses...) I did go into the warm water and our guide gave me a small piece of pineapple. All of a sudden I was surrounded by small blue and yellow fish that were eating that piece. Our guide also made sure that we got to the snorkeling spot before all the larger catamarans would arrive so that we actually had that area mostly to ourselves for a while, which was great. Enjoyed a quick picnic of fresh pineapple and watermelon and water on a small beach and made our way back. Our guide did tell us a lot about the local birds that we could spot from the water - very informative

Quality of Experience

Food

Guides, Drivers and Staff

Transport

The entire experience was wonderful. Nicholas could not have been more attentive and detailed in the pre-planning phase of our trip. He listened to our needs and wishes and created a perfect itinerary. All our guides, Dani, Ximena, Miguel, Willy were amazing. All showed great passion, were enthusiastic in explaining (some even brought books and brochures to explain i.e. Inka sites even in more detail), knowledgable and very proud of their country and history. Each of them created truly personalized experiences for us. Machu Picchu, Rainbow Mountain, The Andean Picnic, Lake Titicaca - we will never forget. All our drivers made us feel safe and were very pleasant; needless to say, the team was always on time!
Jesus checked in on our during our trip, to make sure we had a good time.
Thank you Kimkim team for making our vacation an unforgettable wonderful experience!

Hotel Review

GHL Hotel Lago Titicaca Puno

Lago Titicaca, Puno

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Ollantaytambo Village and Inca Site Exploration. Pinkulluna Hike

Peru

Quality of Experience

Guides, Drivers and Staff

Transport

Sillustani tombs

Puno

Our last day with Willy. He explain the site I detail and made sure we got to the airport safe.

Quality of Experience

Guides, Drivers and Staff

Transport

Sailing to the Uros Floating Islands & Taquile

Puno

Wow, what an experience. Willy was our tour guide and while they were large tourist groups around those activities, Willy always found ways to escape and made us feel like individual travelers. We appreciated that

Quality of Experience

Guides, Drivers and Staff

Transport

Scenic Journey to from {{start_location}} to {{end_location}}

Peru

Willy was our tour guide and we enjoyed the drive from Cusco to Puno. The stops in-between were perfect and Willy was just wonderful.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Vinicunca, The Rainbow Mountain

Cusco

Miguel was our tour guide and could not have been more kind and understanding. It was a tough hike and he made us feel comfortable and was very patient. The Andean Picnic he set up for us was absolutely amazing in a stunning site with mountain and valley views and lamas and alpacas watching us.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Maras & Moray

Peru

Quality of Experience

Guides, Drivers and Staff

Transport

Afternoon Exploration of Machu Picchu

Aguas Calientes/ Machu Picchu

Dani was our guide at Machu Picchu. He was super knowledgeable, friendly and fun. We had an amazing day!

Quality of Experience

Guides, Drivers and Staff

Transport

The trip was very well managed.

Special thanks and appreciation for our driver/guide Samir. He went above and beyond expectations with his availability and friendly attitude.

The hotels selected. Were pretty good.
We did not specifically request hotels with elevator access, so that was a bit of a bother in one of the locations . So perhaps KimKim could add that to list of questions to ask before booking.

Overall an excellent trip. We would recommend this to others and likely choose KimKim for our future travels to other locations based on our first experience.

Our overall experience with KimKim was great. The places they set for us to see and the accommodations were as we expected. The hotels we splurged on were extraordinary, and Kimkim had everything scheduled quite well. The highlight of our working with Kimkim was our private driver. Said spoke perfect English and was engaging, professional and has actually become a friend.

Hotel Reviews

Palais Faraj Suites & Spa

Fès

The best of the best!! Loved this experience. The hotel upgraded our room at their own will without asking because the highest end suite was available. It was large, well appointed and bar none the most special hotel we’ve ever stayed in. The fact that this was one families private residence that had been converted to a hotel was interesting. We loved reading about the hotel and the renovation process. The Raman was spectacular, the restaurant fancy and the staff a 10!! We spent NYE here and enjoyed every minute of our time here.

Authenticity & Character

Everything from floor to ceiling was special, the open air lobby was fresh, gorgeous pool/fountain central to the lobby, welcomed with authentic tea and cookies, staff at your service at all times. Robes, slippers, towels, everything beautiful and cozy!!

Location

Conveniently located on the Medina.

Staff

Always knew exactly who we were and always anxious to help, serve and please.

Cleanliness & Comfort

A 10!

Hilton Tanger City Center Hotel and Residences

Tangier

High quality Hilton property. Great gym (worked out, had a great sauna and steam room). Best thing about this hotel is the friendly staff. Restaurant and bar were fantastic too!

Authenticity & Character

Felt the most like a high USA hotel.

Location

Centrally located.

Staff

Restaurant staff was exceptionally friendly and fun!!

Cleanliness & Comfort

Room was Terrific.

Riad Kalaa 2

Rabat

Our room Was superb! Very authentic Moroccan. It is a special boutique hotel with friendly people, beautiful decor, delish breakfast, etc.

Authenticity & Character

Loved the Moroccan decor-authentic and well done.

Location

Perfect, it’s a walk through narrow alleyways but very neat and unique.

Staff

We were referred to a local restaurant which was spectacular. A 10 for sure.

Cleanliness & Comfort

Cozy bed, great shower and separate sitting area. Loved this hotel. Nice patio on the roof as well.

Hotel Odyssee Center

Casablanca

We unfortunately had a bad room here but the lobby, bar and restaurant were all terrific.

Authenticity & Character

Loved the decor in the common spaces but private room was awful.

Location

Walked to a great restaurant in the city so location was great!

Staff

Friendliness and welcoming.

Cleanliness & Comfort

Room had some serious room for improvement.

L'Ermitage d'Akchour

Akchour

This place is special! The nature, setting, gardens, and staff, plus food were all fantastic.

Authenticity & Character

Teepees with fire place, Swiss chalets to stay in, sitting areas along the river. It was exquisite for travelers who love nature.

Location

Off the beaten path but worth the trip. Rough road getting to it. More for the adventurer traveler.

Staff

Met the owner-she was fabulous. Loved her doggies and the welcome feeling at the hotel/property.

Cleanliness & Comfort

All good!

Dar Jasmine

Chefchaouen

Probably one of the finest hotels we’ve ever stayed in. Spectacular in every way: the view, the staff, the food, the rooms, the services offered, proximity to Chefchuan, etc.

Authenticity & Character

Loved the Moroccan authenticity of this hotel, the art, decor, etc. all was exquisite.

Location

Proximity to Chef Chaon

Staff

Everyone was 5-star

Cleanliness & Comfort

Bed was comfy, loves the patio, shower, etc.

Activity Reviews

Hammam Visit: Traditional Body Scrub & Massage

Morocco

We followed the Hammam service with a couples massage, which was spectacular. Highly recommend that!

Quality of Experience

Special!

Guides, Drivers and Staff

Staff at hotel and Hammam were awesome!

Transport

Said-the best!

Exploring the Imperial City and Medieval Medina of Fes

Fes

Loved our tour guide and what we saw, learned, etc. she was a local and was very knowledgeable. Zara was her name. Highly recommend a tour guide.

Quality of Experience

Coach was our guide through the ceramic pottery co-op. He was terrific!!

Food

We give the food throughout our trip an 8-10 consistently.

Guides, Drivers and Staff

Ask for Coach!

Transport

Our driver Said, who was with us for the entire trip, was the greatest! He is knowledgeable, sensitive to your needs, knows how to park, where to park, what to see, the best bathroom stops, and just an overall friendly man! Highly recommend Said to any Americans coming for a trip! His English is terrific !

Joao did a great job organizing everything for us. All went according to plan and Joao was available on very short notice to provide additional guidance. We would strongly recommend using Joao and his team.

Esther, Kagiso, and Lucy were all so amazing! I don't think our trip to South Africa would have ever actually happened without their guidance and advice and expert itinerary. They were incredible and so is South Africa. They handled all of the overwhelming details, which left us to get to simply sit back and enjoy where we were and the incredible opportunity we had. They were often like our "moms" checking in just enough, but not too much, showed interest in our trip, and provided much needed advice throughout the trip. It was so helpful and reassuring to know we had expert advocates with us. All of the accommodations were clean, safe, and in good locations with helpful and friendly staff. I am sure we will be using kimkim again on future trips. The only bad part about this trip is now wondering how on earth we'll top it, guess we'll have to go back!

As for reviewing South Africa: I can't possibly say enough good things about this country other than what one local said while we were there "It's like cake, and everyone wanted a slice"

We spent a wonderful 2 weeks in Morocco. Kimkim provided us with a very nice car and driver, for the entire trip. The hotels and guided tours were excellent. I would definitely use their services again. A special thanks to our driver for being so helpful, patient, and friendly.

Connie was fantastic and made many great recommendations throughout our trip! Our absolute favorite place was Queenstown, NZ—so much to see and do. Our other favorite place was the Reef House Boutique Hotel in Palm Cove... The staff there was ridiculously professional, and it was a great place to stop and relax at the halfway point of our trip. Sydney and Melbourne were both incredibly beautiful cities with a lot going on for tourists. My only suggestion to others: don't go to the Outback in the peak of summer! Other than the extreme heat, our trip was amazing, and our services provided by Kimkim were great.

Hotel Reviews

Radisson Blu Hotel

Sydney

A great spot in the middle of downtown Sydney.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Desert Gardens Hotel

Yulara

There were other places on the massive property I would have rather stayed. These rooms were quite ghastly, but probably were cheaper than other spots on the property.

Authenticity & Character

The character is old school and needs some rennovating. Mice can get into the rooms at night if you don't put a towel in the corner of the door.

Location

Everything is in one compound, so there's really no other location it could possibly be.

Staff

Cleanliness & Comfort

Needs rennovation and the rooms are dull.

The Reef Retreat

Palm Cove, QLD

Extremely upscale and accomodating. An insanely amazing staff with a lot of amenities and a beautiful property. A really cool operate-on-your-own bar. Highly recommend!

Authenticity & Character

Extremely authentic and upscale atmosphere

Location

On the main street in the town of Palm Cove

Staff

Absolutely incredible! I wish I remembered everyone's names.

Cleanliness & Comfort

The Savoy Hotel on Little Collins

Melbourne

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Sunset Camel Ride

Uluru

Sydney Opera House Tour

Sydney

Mount Conner 4WD Outback Adventure

Uluru

I would not recommend this tour. While the area is beautiful, the endless drive through the middle of no where was not ideal. The trip advertises Kangaroos and Emus... Our tour guide told us that in the year she'd been working with the company, she'd never seen a Kangaroo. Its on a cattle farm—you will only see cattle. You might see a camel, but even the camels are not good for the cows, so they drive them away. If you're looking to see wildlife, the whole area around Uluru probably isn't great. Our time would have been better spent exploring Uluru or Kata Tjuta for the natural beauty.

Quality of Experience

See review.

Food

Guides, Drivers and Staff

The drivers were kind and fun, and so were the cattle ranchers whose house we stopped at on the way.

Transport

The vehicle was comfortable.

Skyline Gondola Ride

Queenstown (NZ)

Boutique Wine Tour - Half Day

Queenstown (NZ)

This was our favorite experience of our trip! Kiwis are all so nice, and our driver was so friendly, fun, and perfect for a whole-day tour. The wines were amazing, and the scenery cannot be beat. Loved everything about this tour!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Dinner Cruise Sydney Harbour Window Seat (from Darling Harbour)

Sydney

Morning Panoramic Sydney Sights

Sydney

Quality of Experience

Guides, Drivers and Staff

Transport

The team planned a fantastic two week trip for us! Everything was smooth and communication was great!

We especially loved our guide in Bogotá, Byron, who had a whole fountain of information and historical context to share. And our time in Cartagena with Carolina was very meaningful; we loved the drum workshop and mangrove tour.

All of the details were cleanly planned out and made for a relaxing and enjoyable time!

Activity Reviews

Mangrove Tour with Local Fisherman (Late afternoon)

Cartagena

This was such a unique experience! The local fisherman showed us a whole different world in the mangroves. It was so nice to get off the beaten path and check out this area! We learned a ton, and would have never experienced this elsewhere.

Quality of Experience

So unique!

Guides, Drivers and Staff

Transport

Half-Day Coffee Farm Tour

Medellín

We learned so much about how coffee is grown and made! Great staff, and delicious coffee too!

Quality of Experience

Guides, Drivers and Staff

Transport

Local Fruit Market and Street food Tour

Bogotá

Byron was a fantastic guide and made this super smooth and very authentic! This again was something we would have never been able to do on our own!

Quality of Experience

Guides, Drivers and Staff

Transport

Drums and Music Workshop

Cartagena

For me, this was the highlight of the trip! It was so fun to learn about the history of Cumbia and other Colombian music. The entire drum workshop crew had so much energy. Don't miss this one!

Quality of Experience

Guides, Drivers and Staff

So much energy!

Transport

Our first experience using KimKim did not disappoint. Our advisor, Louis, was knowledgeable and responsive in developing our tour of Morocco. The riads were outstanding experiences for a more authentic way to travel through Morocco. The hosts and teams were welcoming and caring, providing their own insights into the areas and culture, and the home-made breakfasts and meals were delicious. Our activities were well-planned and all the guides, classes, and experiences were great. Finally and perhaps most important, our driver for the trip, Said Misser, was truly outstanding. Morocco was an even more spectacular experience because of our conversations with him throughout the journey, his advice, recommendations, and introductions (including to local eats, hidden spots, and Berber music), and his friendship and care. We highly recommend working with Louis to organize your trip to Morocco.

Hotel Reviews

Luxury Camp Chebbi

Merzouga

Riad Kalaa 2

Rabat

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hilton Garden Inn Casablanca Sud

Casablanca

Riad Mazar Fes

Fes

The best staff. Definitely take them up on the home-cooked dinner with local foods and eats. Our most outstanding meal experience in Morocco.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Kasbah Isfoula

Ait Ben Haddou

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Riad Spice

Marrakech

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Traditional Cooking Class

Morocco

I am saddened to say that while the planning experience was good, the support during our trip was lacking and we will not be using kimkim's services going forward. We were booked an a FlexiToursNZ trip from Rotoura to Auckland on Dec 28th. Not only were we not notified in advance about having to change vehicles twice, but when we brought this us to Jon he was not helpful in helping us understand why this happened (I'm actually still waiting on his feedback from his contact at the tour company). After a long day (made even longer by the issues experienced from Rotoura to Auckland) we arrived at a hotel that was old, moldy, and far below expectations. Again in mentioned this to Jon, his answer was that he will take it up with the product team. Needless to say, we did not spend the night there and transferred to another hotel. I am not looking for a refund, but I would like answers as to what happend on our tour and how the product team could send a family (with small children) to hotel with moldy ceilings and peeling paint that is down the block from two strip clubs!

I and my husband had an amazing time in Kenya, at both Maji Moto cultural camp and Maasai Mara. The staff at each place we stayed was exceptionally warm and helpful, and we could see that every detail of the trip had been planned meticulously. My only concern was during the planning phase of this trip, where responses to our messages were quite slow at times. Even though the team was working in the background (as was evident later), there were times when we were in panic mode because we had not heard back from the team faster, and were also dealing with lot of issues at home at the same time. Communication is the only area that needs some improvement, but that did not stop Joseph and Nariku Travels from planning a superb experience for us. The trip was our honeymoon and we couldn't have asked for a more perfect and memorable time. Thank you Joseph and Susan!!

It is hard not to feel how magical it is in Patagonia, the nature is truly exceptional. We really could tell the passion Francisco and his team have for Patagonia. It was evident they wanted us to experience this same passion, and we felt really well taken care of. There were a few occasions were an activity detail was slightly messed up, or we didn't understand information about an excursion (inevitable with travel!) Any time this occurred, Francisco and his team put effort into supporting us and remedying the situation. On one occasion, they booked us a new excursion, which was hugely appreciated. Our favorite overall experience was El Calafate, and we absolutely loved the Torres del Paine hike and Simple Patagonia hotel.

Hotels worth noting:
1. Imago Spa in El Calafate: Solid hotel! Communicative staff, pool was nice to have. Great to start out here. If you are looking for something different, do NOT hesitate to book Estancia Nibepo Aike for lodging as well. I wish we did this - would spend all my time on this estancia!
2. Simple Patagonia: ABSOLUTELY amazing!!!! Staying in one of the small houses with the view of the water was so tranquil. It was a perfect place to come home to after a long hike (there's a bath in the room which is lovely, and the bed is very comfortable as well). The whole property is so peaceful, the staff is so helpful and kind, and the food was delicious. Best hotel by far of our stay, we would recommend this for all future travelers.
3. Casa Bueras: great boutique hotel stay, and this area of Santiago was our favorite. Friendly staff, would recommend!

Experiences:
1. Perito Moreno hike: 10/10, awesome experience and unique. You get to drink whiskey at the top of the glacier!
2. Darwin Kayaking: 11/10 - this was one of our favorite days, and surprisingly so. Would suggest this to any future travelers! The guide is fantastic and friendly, and the fact that it's more intimate (with only 6 people total) made it super special. It's also something different to do in the region, which made it exciting as well.
3. Estancia Nibepo Aike: Absolutely our favorite day - truly exceptional. The nature was so powerful and beautiful. I would suggest this for all future travelers. Spend as much time here as you can, and look into the different excursions they offerent.
4. Torres del paine hike - incredible. Very challenging for newer hikers, but very exciting and rewarding. We did the right side of teh W!
5. Horseback riding in puerto natales - really enjoyable experience! We loved it and would recommend it. Anywhere you can horseback ride in patagonia is worth it!
6. Penguins in punta arenas - very cool and different experience. Would warn travelers that it has a strong chance of being cancelled because of the wind (we were lucky that we got to be there!) Punta Arenas itself does not have much to do. I think Ushuaia might have been more interesting to visit!